"Arrived on site for customer complaint of ice bin not staying out and closing on its own, also complaint of crisper drawers not closing properly, ordering crisper rails and supports, and unit need to be leveled. ; ordrng 2 W10569887 (Rail)s and 2 W10569886 (Rail)s and 1 W10569890 (Rail) and 1 W10615641 (Rail) and 1 W10569842 (Support crisper) and 1 W10569839 (Support crisper) and 1 Cnote (Office to reschedule)"

Arrived on site to test unit for unit not washing. Test unit and found drain hose disconnected at sump making unit leak. Secured drain hose test unit and unit test good job complete.

"Arrived on site for customer complaint of unit leaking and giving error code, found error codes F6E1 and F5E2, when trying to run diagnostic cycle, unit would not start cycle due to door lock error. Ordering door lock to be replaced first, then need to see where the leak is coming from. ; ordrng 1 WP8183270 (Door lock)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced ice maker harness and baffle. And proceeded to test found unit now operating as designed. Job Completed.

Arrived onsite and found poorly seated water reservoir to valve connection causing drip. Secured and eliminated drip. All checks good.

Arrived onsite for dishwasher not receiving water. Upon inspection found float not actuating. Found standpipe assembly not secured properly. Secured and tested. Unit is functioning properly. While testing also found water supply to unit is not functioning properly. Will need plumber to correct the issue. Job complete

Arrived on call for complaint of leaks. Found the tub upper left corner not sealed. Will need to replace tub. Allow 2 hours ; ordrng 1 W11409866 (Tub)

Arrived on site for dryer taking long times to dry clothes. Inspected and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-E2 moisture sensor and F2-E1 stuck key. Performed test mode and tested sensor. Found sensor test passed. Performed air flow test with vent on and off. Found yellow light (minor restriction) with vent connected and green light with vent disconnected. Informed customer on venting issue and for sensor drying to operate properly needs to be 60% full. Unit tested good.

"Arrived on site ,replaced right fresh door due to scratches. No water leaks detected at time of service. Job complete"

Arrived onsite for ice maker not operating. Upon arrival tested and found motor was dead Found ice maker was damaged ordering new one.

"Arrived on site to apply previously diagnosed patch. Customer brought to my attention that the fridge door was squeaking when opened. Found the cams were making contact with each other creating the squeaking noise. Explained to customer that this was normal and with normal usage the squeaking may go away. Door closes properly and gasket seals as designed. Cleaned liner area where tear is located and applied epoxy. Used heat gun to assist epoxy to adhere properly. Epoxy became thick. Reinstalled shelf. Fortunately, the tear in the liner does not make contact with the drawer and shelf so the epoxy will get appropriate time to completely thicken and dry as designed without anything making contact with it. Took picture of repaired area showing gaps are sealed. Job completed."

"Arrived on site to diagnose cooktop with burner making noise during operation, upon arrival the customer demonstrated the issue, I gained access to the unit and found that the noise is being produced from operation of the orifice holder and the orifice holder will need to be replaced, all other burners operating properly as designed, office to reschedule when the part arrives.; O-emld tckt"

"Arrived on site , replaced both rails and brackets . All checked normal closer . No water leaks detected at time of service. Job complete"

Arrived onsite for filter questions and noise concerns. provided customer instruct on filters and refrigerator noise. Unit is now operating as designed. All checks good. Advised customer on findings.

"Arrived on site for refrigerator intermittently cooling. Customer stated that unit will stop running, he will turn temperature control off and on and it will start running. Inspected unit and work area. Found no water line to unit. Gained access to temperature control and found black residue from control. Tested control and found failed.Removed failed control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.

Arrived on site to test unit for upper oven door lock and no display. Test unit and found front display fuse opened. Replaced fuse test unit and found unit not heating. Will need to order upper and lower tod and control board office to reschedule ; ordrng 2 WP4449751 (Tod)s and 1 W10801665 (Control board)

"Arrived on site for dryer not tumbling leaving close wet or damp at end of cycle . Found blower wheel had come of motor . Blower wheel stripped and also motor treads stripped . Replaced wheel and motor . Dryer is performing as designed . No lint build up at time of service. Job complete"

"Arrived on site for cooktop when cooking on low flame had came out from underneath. Inspected unit and work area. Found signs of flame underneath unit. Disassembled unit, found loose connection to burner and was able to turn by hand. Tightened burner and checked all other connection. Called Whirlpool tech support and spoke with Ed. Went over issue found and correction made.

on site and inspected dryer and found airflow is showing restricted on airflow meter. Removed vent hose from the rear of the dryer and airflow meter is now showing good. Recommended to homeowner that vent to the exterior of the home be cleaned/cleared before dryer is used again.

"Arrived on site ,replaced dampener control . Ran diagnostics all checking normal. No water leaks detected at time of service. Job complete"

Arrived onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. The ignitor is drawing 3.4 amps and ignited the burner as designed.No gas leaks detected during time of service. Job complete.

"Arrived on site to inspect freezer drawer issues. Upon further inspection, the customer advised that when opening the freezer door, it makes a grinding noise. I tested the doo rand found the left slider wasnt mounted correctly on the bracket. I removed and replaced the slider assembly and retested and unit is operating as designed. Customer questioned about the top drawer being wobbly or loose. I advised that it is normal for the drawer to move side to side the way it does. No water leaks observed during service, job completed."

Arrived onsite for refrigerator freezing items in RC when set to recommended settings. Unit must be set to 46 degrees not to freeze food. Upon arrival put unit in diagnostics and found control readings at 20 for refrigerator and -11 degrees in FC. Temperature probe recorded 15 degrees in freezer and 50 in fridge. Unit had just come out of defrost period. Accessed main control in rear of unit and found thermistors reading in range of temperature probe reading. There seems to be an issue with the controls monitoring the internal temperature. Front LED control and main control have miscommunication.

Arrived onsite for unit not heating. Tested the unit. Unit did not heat. Upon further inspection. Found that the thermostat was no good. Replaced thermostat. Tested the unit. Unit tested good. No issues at this time. Job complete.

"Arrived on site and inspected ice machine and found it is off. After turning it back on Observed incoming water flow is weak but its still filled reservoir. Replaced water valve and observed the first sheet of ice until it was on the cutting grid. Ice machine is operating as intended, if any issue continues advise customer to not turn it off until technician arrives, job complete"

"Arrived on site to install previously diagnosed parts. I installed the new float switch, harness, and nameplate. I then ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete."

"Arrived onsite for knobs that the customer ordered for replacement were not the correct knobs. Looked at the knobs and noticed that the knobs that were ordered are shown as the correct part number for the unit, however they are not manufactured correctly for this unit as they knobs sit in a different direction when in off position. Called tech line. Let them know of findings and they have me a different part number to order for the unit to correct Tyne knob issues. Spoke with Leon got sr#7731842279. Ordered parts. Office to reschedule. ; ordrng 4 W11190813 (knob)s"

"Arrived on site ,replaced evap fan motor . Fan is now blowing . Getting air flow thru upper vents , good frost pattern on evap. No water leaks detected at time of service. Job complete"

Arrived onsite for refrigerator making noise. Upon inspection found noise was coming from compressor ramping and vibrating condenser. Adjusted legs and noise stopped. Customer also complained about the door making a thump sound when RC door is opened. Seems to be door cam issue. Ordering closer. Office to reschedule ; ordrng 1 W11401472 (STOPPER) and 1 WP12028505AP (ref dr closer cam) and 1 WP12566606ED (hinge-door) and 1 WP542638 (grease)

Arrived onsite to replace previously diagnosed parts. Replaced faulty heater. Replaced heater and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for a refrigerator with the LEDs flashing on the control. Upon arrival the customer provided a video of the UI wigging out and flashing lights. The customer stated it is a very intermittent issue. While servicing, I saw the light LED flashing when it was not supposed to. This indicates a bad UI. Ordering the UI and the office will have to reschedule. ; ordrng 1 W10836024 (UI)"

Arrived on site for icemaker issues. Diagnosed a defective icemaker ordering a new icemaker assembly ; ordrng 1 W11284458 (Icemaker)

Arrived on call for complaint of sparks even after lightning. Found the module failed.

Arrived on site for cracking cooktop. Found tiny cracks on right front burner . Looks to be thermal damage . Replaced cooktop . No other issues found . Job complete .

"Arrived onsite for unit spinning out the clothes. Put unit in drain and spin. Unit got up to the fastest speed and did good. But unit still had a little bit of shake and previously noted. Came to the conclusion that the tub assembly would need to be replaced and a 2 man will be needed.

"Arrived on site and inspected refrigerator and found freezer temperature is showing 4 temp set at -2 degrees. Took 1 picture. Fresh food temperature is 41 set at 37 degrees. Took pictures, ice production is good, Software version is 7.0.0. There is frozen water droplets on the ceiling of the freezer and on the top drawer of the freezer. Spoke with techline they recommended ensuring door gaskets are sealing properly, and clearing ice droplets from inside of freezer. Replaced side door panel user interface. If situation continues will need to bring back main control board and door UI. set refrigerator on time to defrost using test 126. 7731839895. If issue continues pre-order W11450890"

Arrived onsite for refrigerator not dispensing water. Upon arrival I found the unit is dispensing water and ice as designed. The resident was not home to find out anymore information on the situation. No leaks detected during time of service. Job complete.

Arrived onsite for dishwasher rack issues. Found unit adjuster broken ordering adjuster kit.; ordrng 1 W10712395 (Adjuster kit)

Arrived onsite for customer wanting the bellow replaced. . Changed out the bellow. No issues at this time. Job complete

"Arrived on site for cooling complaint. No cool in fresh food section,found main control shutting itself on and off,replaced defective main control,powered unit on good air flow entering fresh food section."

"Arrived on site to replace two filters due to the filters not staying in place properly. I gained access and removed the faulty filters and replaced them, the unit is now operating properly as designed. Job complete."

Arrived on call for complaint of not working. Found the console buttons not working. Will need console to complete ; ordrng 1 W11135391 (Console)

"Arrived onsite for freezer not freezing. Upon arrival found evaporator cover full of ice. Removed buildup and accessed evaporator compartment. Found heating element sagging and out of holding clip. Adjusted heater in proper position. Ran diagnostics and forced defrost. Heater did energize and is functioning properly. Found evaporator thermistor out of range so replaced. Cabinet thermistor recorded good reading. Evaporator fan is functioning. If symptoms persist, recommend replacing control. Other components are testing fine."

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Removed unit and found new mag damaged will need to order new magnetron office to reschedule ; ordrng 1 W10754299 (Magnetron)

Arrived onsite for cooktop making abnormal noises. Upon inspection I found the center burner would intermittently make a high pitched whirling noise consistent with improper air mixture or flow. I found the burner to be wobbly and appears to be warped. I replaced the burner and cap and could not recreate any abnormal noises. I could feel a draft in the area of the cooktop and advised that the draft could contribute to the noise but as of now the unit is working as designed. No gas leaks were detected during time of service. Job complete.

"Arrived onsite for washer not cleaning clothes properly and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and found stored error code for faulty actuator. Inspected underneath unit and confirmed faulty part. Per Whirlpool, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"

"Arrived on site and inspected washer with scraping noise just before spin cycle. Confirmed the complaint and found the cam was worn down causing the issues. R&R the cam, tested the unit and unit tested as designed without any issues. Job complete"

"Arrived on site for a refrigerator that is not cooling. Upon arrival the customer stated the FC started losing cool and then the RC followed. I checked temps and found the FC at 42?F and the RC at 53?F. I put the unit into diagnostics mode and found the evap fan, condenser fan, compressor, heater, and damper all operating as designed. I then gained access to the evap and found the frost pattern coming to a complete stop about a foot and a half down the evap coil. This indicates a restriction in the evap and the unit needing a SS repair. Ordering SS parts. Office to reschedule with a two hour job and SS tech. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"

Arrived on site and inspected leaking washer. Found the drain pipe in the wall was causing the leaking issues. Advised tenants grandmother to have the tenant call the leasing company to have the standpipe cleaned. Unit works properly

Arrived on site to test unit for broiler not working. Found bad igniter and module.

"On site for fridge icemaker in RC door producing ice slowly. FC 3 degrees. Ran test 56 IM errors, found E5 timed ice making. IM fan running. Ran test 57, unit completed harvest and dropped ice into bin. Test 15, 02 bin not full. Ran test 58, results heater on, temp warmer than harvest temps. IM 13 degrees. Fill tube heater 55ohms. Replaced ice maker and UI control. Advised customer to allow 24-48 hours for proper ice production. Unit functioning as designed. Call complete."

Arrived onsite and repaired noisy evap fan by replacing fan. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived onsite for unit not washing. Put unit in diagnostics and got F7E1 single motor fail. Tested the unit and unit did not spray water, the sump and motor needed to be replaced. Upon further inspection found that there was damage on the back of the unit on both left and right side, took pics of damage. Ordered a new tub. Office to reschedule. . ; ordrng 1 REQUEST (2HR) and 1 W11120458 (TUB ASSEMBLY )"

Arrived on site for dryer not heating correctly. Upon arrival I found dryer had stable power supply. After verifying integrity of heating hardware I was able to pinpoint cause with vent test kit to clogged vent exhaust within home. I also found signs of clog on outter part of home near exhaust exist. Informed customer of findings and instructed them to get a dvc in order to allow proper airflow of the dryer. Call complete

"Arrived on site for customer complaint of unit not powering on, found unit tripping breaker when not in use, instructed customer to call electrician for possible breaker issue."

"Arrived on site for a refrigerator that?s not dispensing ice or water. Inspected unit and work area. Confirmed the customers complaint and found the previous repair have been done with a toothpick and a sound pad to create the cushion needed for the door switch to close. The door switch had created an indentation inside the sound pad making the unit register the door not closed. Removed prior repair work and added a spacer to the door. The door began to operate as designed. I called Whirlpool Techline and spoke to Ed SR# 7731837493. He advised that based on the information, the spacer was the correct repair to be made and that if further issues persisted, they would rip place the door. The unit is now working as designed. Call complete."

"Arrived on site for door seal issues. Found gap at lower section of fresh food door,remolded gasket chekced door operation and seal good."

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at faucet and found at 120? . Performed diagnostics mode, no error codes. Monitored test operation and measured amp draw to heater and found 7.5 amps. Found hot temperatures at end of cycle. Spoke with customer on user care guide. All tested tested good, no water leaks detected during service."

"Arrived on site for a refrigerator that was leaking water at the bottom of the refrigerator compartment. Upon arrival there was a pool of water on the bottom of the RC. I cleaned the water with my wet vac and towel. I then gained access to the filter housing and valve. I could find no leak nor trace of leak from there. I gained access to the evap and drain pan. I found the water not draining properly and coming from under the pan. I found nothing obscuring the drain hole. I gained access to the back of the unit and removed the drain tube. I found it clear. I also found the drain pan completely dry, even when there is significant water build up in RC drain pan area. I then took a tube and tried to blow through the drain line. I found it not allowing airflow through it, and the tube would not go through the drain at all. This indicates a possible collapsed drain line. I also tried steaming it out, but still had the same issue. I called techline and spoke to Adrian and received SR# 7731839702. Adrian agreed that this appears to be a collapsed drain line.

"Arrived on site for ice build up. Diagnosed ice dispenser chute motor not fully sealing,replaced motor and ice door chute,removed ice build up tested ice door seal good. ; used 1 WPW10546285 (Motor), and 1 WP2180353 (Door chute) from stock"

Arrived on site for dryer turning on element but not rotating drum. Upon arrival I confirmed complaint and found cause was due to stuck relay in motor and motor failing to start. I was able to replace motor and blower wheel (old wheel was stuck on) reassembled and tested dryer and found it fully functioning with no od behavior. Call complete

Arrived onsite for dishwasher not draining. Upon inspection I found F6E4 stored on the system. I checked the disposal drain inlet and found the tab had not been broken out to allow the dishwasher drain to function. I broke out the tab and continued testing the unit. The unit ran through diagnostics as designed. The unit is now working as designed and no leaks were detected during time of service. Job complete.

"Arrived on site for water leaking. Diagnosed a clogged drain in compressor compartment,removed drain installed updated drain tube kit."

"Onsite for dryer not heating. Confirmed complaint. Cut off, high limit and thermal fuse all had continuity. Heater 9.8 ohms within spec. Found operating thermostat on L1 & L2 didnt have continuity. Ordering operating thermostat.Office to confirm appointment time. ; ordrng 1 WP8318268 (Operating thermostat)"

Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Found 27 inch cabinet between dishwasher and sink. Performed diagnostics mode and mead amp draw to heating element and found element drawing 7 amps. Measured incoming water temperature to unit and found 120?. Spoke customer on user care guide.

Arrived onsite for dishwasher panel intermittently reading found UI was receiving voltage but screen intermittently displaying. Ordering.; ordrng 1 W10803367 (Panel)

"Arrived on site and inspected dryer and found after another company performed service on the dryer sensor dry stopped working. Removed rear panel and found control board is not attached. Took one picture. After reconnecting dryer should now be operating normally, job complete"

Arrived on call for complaint of burners not working. Found the cooktop orifice in wrong places and oven orifice wrong. Will need LP kit to correct. ; ordrng 1 W11502161 (Please kit)

Arrived onsite for ice maker not dispensing. Upon arrival found ice container damage replaced but found motor bracket also stripped and unable to catch correctly ordering bracket and returning with motor just in case.; ordrng 1 WP63052-2 (Bracket)

Arrived on site for cooktop not igniting. Inspected unit and work area. Tested operation and found no gas to unit. Found gas valve in off position. Turned gas on and tested all burners. Found all working as designed. Spoke with customer on service performed.

"Arrived on site for complaints of water filter not coming out. Found water filter stuck, had to pull out with tools. Customer provided filter, installed filter. No leaks detected, job complete."

Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WP4454541 (Lf switch)

"Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. All is working properly at this time. Did note clogged external venting preventing proper airflow through unit, and advised customer not to use unit until venting issue is resolved.

"Arrived on site for complaints of oven sparking, not heating correctly. Found failed broil element. Installed new broil element, tested unit and unit tested good.

"Arrived on site for damaged doors. Replaced damaged fresh food and freezer door,during removal of protective film found damaged fresh food door ordering another fresh food door. ; ordrng 1 W11223753 (Nameplate) and 1 13107554SQ (Fresh food door ss) and 2 WP12246610 (Plug)s"

Arrived onsite for freezer making loud knocking noise. Upon arrival I could hear the noise coming from the back panel of the unit. I found the interior at 0 degrees and the evaporator fan sounding normal. I accessed the rear compressor area and found the drain pan is vibrating against the condenser lines or causing the lines to make the abnormal noise. I added some sound pads from my van stock part #(W11113654) under the lines in the pan and the noise went away. I re assembled all panels and monitored the unit when the compressor came on. I could not recreate the noise at this time. Job complete.

"Arrived on site for a cooktop producing orange flames. I tested the unit and found very light, small flickers of orange on the flames. I found a lot of constructionism in the area, and informed the customer this is the cause of the flame irregularities. I also informed the customer on what a customer instruct entails, and that they have used theirs today. I found the unit working as designed. Call complete."

Arrived on site for not drying clothing. Removed flame peep hole to inspect flame. Flame lit for fifteen seconds then went out. Inspected dryer lint screen and found heater box completely clogged. Shut off gas and power and removed rear bulkhead and then removed heater box. Removed large amount of lint from heater box and reassembled. Turned gas and power back on. Tested unit and flame stated lit. Used thermocouple to check temps. High temp was 205 and low temp was 116. Ran two more sets of temps and dryer is heating as designed. Job completed.

"Arrived on site for THE LOAD AND GO DISPENSER IS HAVING ISSUES AGAIN--THE SENSOR GETS DILUTED? Placed in diagnostics and no error codes came on. Ran through diagnostics and all cycles completed without issue. Explained to customer that water inside the dispenser is normal. Customer stated the load and go becomes heavily diluted with water if he fills it all the way to max, but if he fills the load and go halfway full it stays thick like it comes out of the detergent bottle. Advised to try loading load and go with one tablespoon every load to ensure his clothes are receiving the correct amount of detergent every wash. Customer was not aware of affresh clean cycle. Advised using affresh tablets to rid the washer of any foul odors inside the washer and how this helps with keeping insides clean and also clothes not smelling bad due to residual water stuck inside after washer completes a cycle. No leaks detected. Job completed."

Arrived on site for dryer randomly turning on and off. Upon arrival I found unit was in standby mode but while confirming information I found unit randomly turned on. I then ran further tests and found timer plus start switch wire faulty causing random power ones and downs. Found unit no longer turning on or off randomly. Call complete

Arrived onsite for washer shaking badly and moving the machine around in the laundry room. Upon inspection I found no error codes stored. I called techline to report the situation. As I waited I inspected the drive system and suspension. I did not see any indications of failed suspension. I did not see any obvious signs of a failed gear case. Techlines SR#7731838281 they recommended replacing the basket and gear case assembly. I am ordering the drive system and basket. Office to R/S due to part availability. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gear case) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11436991 (Basket)

"Arrived on site for customer complaint of unit not heating, found hi limit thermostat failed due to blower fan not running. I replaced thermostat and blower fan motor, unit tested good."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit makes a squeaking noise during spin cycle and in agitate. I placed the unit in diagnostics showing error code F8E3. Cleared the code and continued with testing. I advanced the testing to the spin cycle and in the beginning it made a squeaking noise and stopped. When I moved the unit to pull it out, the unit made the same squeaking noise and the customer identified the noise as what theyve been hearing. I shook the cabinet and the noise got more frequent and louder. I pulled the unit out further to get behind it and found the brace that connects the unit to the pedestal below was loose. I tightened all the screws on the brace and the back panel of the unit and leveled and tightened the leveling feet and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher that was not washing the dishes well. Upon arrival the customer stated that the unit was still leaving grime and food on their dishes, even after several back to back washes. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a test cycle while monitoring amp draw to the heater. I found the unit ran through as designed. However, the wash motor sounded like it was running weak. Due to this I installed a new sump and motor. I then ran a diagnostics cycle again and the unit was running as designed. No leaks observed at the time of service. Call complete."

Arrived on site for venthood not operating. Inspected unit and work area. Found filters not in place. Tested venthood operation and found fan and lights working. Performed suction test and found paper sticking until fan is turned off. Reinstalled filters and tested operation. Found unit working as designed. Spoke with builder on test and CFMs.

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser motor and found nothing happens when pressing the ice paddle. I tested the door switch and it is within ohms range. I tested voltage at the dispenser motor and found no voltage. Tested at the hv control and got same results. I tested voltage at the door switch and got no voltage as well. I am ordering the door switch and hv control and and scheduled return service. No water leaks observed during service.; ordrng 1 W11212392 (Hv control) and 1 W11457217 (Switch)"

"Arrived on site to insect dishwasher not drying the dishes. Upon further inspection, I found the unit with no rinse aid in the dispenser. Customer advised they have a water softener system. I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed it at the black wire on the harness and tested amp draw to the components. During the wash and drying cycles, the element was showing 7-9amps which is within range. I contacted techline and spoke to Bruce and advised of the complaint and my findings and recommendations to the customer. Bruce recommended that the customer use 2 tablespoons of liquid detergent and use rinse aid and preferred settings. Provided SR#7731845831. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived onsite and repaired dishwasher dispenser door had jammed and would not open. Repaired door operation. Unit is now operating properly.

Arrived on site for Not Dispensing Ice or Water - Refrigerator. Tested water dispenser and I could hear the valve actuating but no water coming out. Removed filter and tried calling for water without filter and still no water dispensed. Removed filter head and installed new filter head. Still no water coming through dispenser. Gained access to valve and found valve connector not seating properly into valve connector. Removed valve and installed new valve. Tested and still no water coming from dispenser. Called Whirlpool tech line and spoke to Adrian. Adrian had me disconnect the water line underneath the freezer door to test and no water came out when dispenser pressed. Disconnected water line at filter head and water sprayed out. Adrian then had me remove the evap cover to check reservoir. Reservoir was heavy and felt frozen. Disconnected water line from reservoir and tested water and water came out. Restriction in reservoir. Adrian also had me check the gaskets on the styrofoam cover. They all looked good and were sealing properly. Ordering a new reservoir W11204869 to return and complete the repair. Will return with styrofoam gaskets to compare and inspect if the styrofoam has all the correct gasket seals. Ordering 3 gaskets W10684392 but may not be needed. Make sure to leave a leave behind pamphlet on return visit. SR 7731844042W10684392 x 3; ordrng 3 W10684392 (Gasket)s and 1 W11204869 (Reservoir)

Arrived onsite and found burner heads warped from regular use. Ordering burners and caps and griddle to repair. ; ordrng 1 4396096RB (Griddle) and 1 W11367107 (Burner head kit) and 1 W11455147 (Burner cap kit)

Arrived onsite and replaced damaged control panel. Tested unit and advised customer on findings. All checks good. Unit is operating as designed. Advised customer on repair. Advised customer on best use and care practices.

Arrived onsite and found unit cooling perfectly while onsite. Advised customer that ice container damaged and would need to be replaced for proper ice dispensing. All else checks good. Returning with controls in event of repeatable control issue causing intermittent cooling loss. ; ordrng 1 WPW10558423 (Ice container)

"Arrived on site and inspected oven and found temperature is 20 degrees overall. Showed customer how to use calibration function to adjust temperature. Display is going out and door hinges are weak.

"Arrived on site to install previously diagnosed parts. Installed new yoke and new motor. Tested unit, unit tested good, no leaks detected. Job complete"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the not water dispensing into the reservoir. I advanced through testing and found the reservoir drain pump not functioning either.I removed and replaced the valve and retested and unit is making ice. I am ordering the reservoir drain pump and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 W11542868 (Resercoir drain pump)"

"Arrived on site for a dryer making a loud noise. Upon arrival the customer provided a video of the noise, and it sounded like a very loud rapid clanking. The customer stated the noise typically occurs the last 20 or so minutes of the cycle. I ran the unit for about 15-20 minutes and could not replicate the noise. I then gained access to inside of the unit and found all mechanical components as designed. Upon further inspection I found the blower assembly touching the chassis in two spots. This is most likely causing the rattle. I put the sound pads down to dampen the noise. I then ran the unit again, and after a while I could hear the rattle. I verified with the customer that it is significantly quieter than before. I also found that if you push on the front panel right by the blower wheel it will stop the noise. I did find a dent on the front panel, which may also be contributing to the noise. The unit is working as designed and I found no mechanically failing parts. Call complete."

Arrived on site for the top rack being broken. Upon further inspection I found the top left track broken. The customer requested replacing both however. I installed the new tracks and the unit is now working as designed.Call complete.

"Arrived on site to inspect range cooktop ignitors wont stop arcing. Upon further inspection, the customer provided a video of the issue and I found that the cooktop ignitors were arcing even with the knobs in the off position. I inspected the switch harness and found it good. I removed and replaced the spark module and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dryer needing to be cleaned. Upon further inspection, the customer advised that they wanted the inside of the unit cleaned of lint. I disassembled the unit and cleaned all lint and the rollers/axles and reassembled and tested. Unit is operating as designed. I provided a photo to the customer of the unit cleaned. No lint observed at the end of service, job completed."