"Arrived on site ,replaced sump and motor . Ran diagnostics, all checked normal. Unit is running quieter . No water leaks detected at time of service. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 6oz of R134a refrigerant and tested the unit in test 4 and monitored pressures. Pressures were good and unit is beginning to cool. Recommended that the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator water filter housing door not closing. Upon further inspection, I found the filter head door missing and customer had a new filter head. I took the door from the part and installed it on the filter head on the unit and tested. Unit is operating as designed.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found it making a loud screeching noise immediately upon turning the unit on. I disassembled the unit and found a large amount of lint inside and the rollers and tension pulley axles gunked up with debris. Also found the belt beginning to fray I removed and replaced the 4 rollers, tension pulley and belt and cleaned the unit, along with the axels. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking water, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, I tested the unit and found the fill tube is cracked and leaking water. I removed and replaced the fill tube and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate and spin, I could hear the motor come on, but the unit did not spin or agitate. Tilted the unit back and removed and replace the capacitor and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the timer and water level switch being faulty, I removed and replaced the parts and installed the water level switch knob and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect ignition issues. The CX described an issue where the unit would not engage the spark ignition and it lasted for several days and then began working again, with no intervention. I inspected the cooktop and found no signs of issue, I advised the CX that since the operations resumed, it is unlikely that any repair is required. I verified the electrical connection was fully seated at the outlet and moved it to the top receptacle, to prevent accidental contact with items in the cabinet. The unit had a very good ignition spark generated during testing. Operational test good, no gas leaks detected during service.

"Arrived to instal unit. The CX had already performed most all of the instal and the gas connection and tested was required. I used gas certified sealant tape on all threads and verified a clean surface in the flare compression fittings. After making the connections, I tested all connections several times under various conditions and found no evidence of any leaks. Operational test good.

"Arrived to inspect code and no operation. I verified the 4-3 code and inspected the unit. During testing and after I unplugged and reseated the motor connector at the control, the unit started working as designed and I could not recreate the issue. Operational test good, no leaks observed during service.

"Arrived to inspect no draining. I found the CX had recently had their garbage disposal replaced and the knockout plug within the drain connection was not removed. I removed the plug and tested and the issue was resolved. Operational test good, no leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. I was able to removed the broken off drive tube portion of the basket and removed and replaced the basket after removing plastic fouling from within the tub, from the basket balance ring. I replaced the tub ring due to contact wear and the suspension due to the right rear suspension rod not dampening as it should. I calibrated the unit and then tested in manual mode and then automatic mode. The unit operated as designed and no leaks were observed during service."

"Arrived on site to install previously diagnosed parts, Inspected unit and work area. CX had moved refrigerator into the garage and I was unable to test the ice maker water fill because there is no water connection. No leaks where observed during service. Job completed."

"Arrived on site for cooktop, inspected unit and work area. Tested unit and found middle burner simmer orifice clogged, I cleaned it out and tested. I adjusted all. Burners flame and unit is now operating as designed. No leaks where observed during service. Job completed."

"On site for dishwasher, inspected unit and work area. CX explained lower spray arm would fall. I inspected the spray arm and found it broken from the retainer tabs. Replaced the spray arm and tested. Unit is now operating as designed. NO leaks where observed during service. Job completed."

"Arrived on site for oven, inspected unit and work area. Set unit in diagnostics and found error code store F6E4, control will have to be replaced to fix the issue. Gain access to control and replaced with new one. Turn power back on and tested. Unit now operating as designed. Advised CX to make sure unit stays connected to WiFi to receive the proper updates and keep time. I preheat oven to 350? and its heating as it should. Job completed."

"Arrived on site for bottom trim being damaged by electrician, inspected unit and work area. I removed old trim and installed new one. Job completed.

"Arrived on site for range, inspected unit and work area. CX complaint was oven door would come off from the receiver. I found the right hinge damaged.Removed old hinges and replaced with new ones. Tested unit and its now operating as designed.

"Arrived on site for washer, inspected unit and work area. Inspected unit and found gear oil all over the walls and floor. I did not test unit since its badly leaking. Unit would need a new gear case and clutch,

"Arrived on site for dryer, inspected unit and work area. Found door catcher broken. Replaced parts with new one and tested. Unit is now operating as designed. Job completed."

"Arrived on site for refrigerator, CX was not home he left key for me to enter. I tested unit and the ice door Shute was not opening all the way, when I swapped the parts from other door I didnt install it correctly. I have fixed the issue and its now operating as designed. No leaks where observed during service. Job completed. I placed key back in its original spot and called CX to let him know of my findings."

Arrived on site for refrigerator leaking water from leftside rc door and down front of unit. Upon arrival confirmed complaint and and found ice forming together in bucket and melting down into dispenser comp. Doe to ice door flap not sealing shut. Will need office to reschedule once availability of part is known.; ordrng 1 WR17X36026 (Ice door chute)

Arrived on site for dishwasher making grinding noise. Upon arrival confirmed complaint customer also stated ui wasnt alsways responsive. found drain motor as cause of noise. Found no debri in sump or motor. Found f5E2 in diagnostics. Tested door switch and found no failures. Found ACU sending incorrect voltage to ui as well as not sending door switch activation. Also found spray arms clogged.

"Arrived on site for washer tripping breaker mid cycle. Upon arrival found no errors. Found motor windings ohming at 6.2 but after running a diagnostics tests I found resistance quickly changed 10ohms, indicating it was failing after runn8ng for to long during cycle. Replaced motor and capacitor. Reassembled and tested unit and found no changes in resistance to pump, motor, etc. washer no functioning as designed with no leaks. Instructed customer they would need electrician if issue did come back to verify power supply/outLet integrity"

"Arrived on site for dryer not heating each cycle properly. Upon arrival confirmed issue. Upon further testing found element not grounded, coils healthy in appearance, and at 9.7ohms. Also found all thermal fuses, stats, and limiters within manufacturing specs. Found stable 240v. Found signs of clog within venting of home with test kit. Instructed customer on needing a dryer vent cleaning preformed in order to insure no further failures occur. Call complete"

"Arrived on site for dishwasher showing f8E4 error. Upon arrival confirmed complaint and found f8E4 was only error in diagnostics. Upon further inspection found no failures in fill lines, drain hoses, or door seals. Ran unit for over 30 minutes and found slight drip from sump seal due to loos screw mounts in tub area. Tightened mounts then ran unit and leak has stopped. Unit now functioning as designed. Call complete"

Arrived on site for washer needing previously diagnosed parts. Upon arrival installed parts. Reassembled and tested unit. Found breaker not tripping. No leaks present and unit functioning as designed. Call complete

"Arrived on site for oven not heating . Found no voltage to igniter. Found wires shorted at valve due to being cut by cover in back . Spliced wires back together . Igniter still not getting voltage , checked and found control had shorted as well . Replaced control . Unit is now heating oven . All checked normal. No gas leaks detected at time of service. Job complete"

"Arrived on site for dishwasher not turning off . Customer stated turned unit on and when he came back after work ( 8hrs) washer was still running . Ran diagnostics, no error codes . Unit ran test wash and heater is coming on . Checked control , found no faults. Called tech line . Ran finds past them . Recommended no replacement of parts today . Also spoke with safety Sr 7734172970 . No water leaks detected at time of service. Job complete"

"Arrived on site for dead microwave . Outlet is getting voltage. Checked both ceramic fuse and cavity thermostat, both are good . Replaced control and unit is powering up . Now heating to WP specs . No other issues found . Job complete"

"Arrived on site for bottom of oven warpped causing oven not to heat evenly and enamel paint cracking and miss colored and door gasket falling apart . Tried to bend bottom back into shape , unable to get correct shape back . Replaced bottom and door gasket . All checking normal. No gas leaks detected at time of service. Job complete"

"Arrived on site for dishes still damp after load . Ran diagnostics. No error codes and heater is coming on . Instructed customer to start using rinse aid . No water leaks detected at time of service. Talked to EB , waiting to hear back on Spoc . No money collected. Job complete ."

"Arrived on site , replaced control and line filter . Double checked drain pump, resistance checked normal. Ran calibration and diagnostics wash tests. All checked out normal. No water leaks detected at time of service. Job complete Did recommend getting an appliance surge protector."

Arrived onsite for a range with the left front burner not lighting and some rust starting. I didnt find any rust and I went over with the customer how to clean the cooktop. I found the ignitor with a hairline crack in the porcelain causing it not to ignite correctly every time. The burner needs to be replaced. Ordering WPW10515455 burner head. RS for Fri 7/29/2022.; ordrng 1 WPW10515455 (Burner head)

Arrived at customer house for no ice issue. On inspection found the icemaker running a continuous harvest mode and no heater or water turning on. I replaced the icemaker and tested the unit in harvest. The icemaker filled with water and is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a refrigerator that is freezing product in the deli drawers and not dispensing ice properly. I found the bottom right side of the UI panel not clipped on correctly. I found the dispenser spring installed backwards causing the actuator to have to much pressure put on the arm and not engaging the switch every time. I corrected the spring and the dispenser works correctly every time. I checked the temps and found the freezer getting to - 4.5 degrees and the crisper drawers at 36 degrees with the sealed system components running. I adjusted the temp and the dampener and explained to the customer that the return air vent is located above the crisper drawers and cold air will migrate back into the refrigerator thru the return when the fan turns off causing the sub zero air to enter the drawers and freeze product. After explaining how to set the dampener and thermostat the customer will monitor and adjust as needed. Call complete.

Arrived onsite for a refrigerator not dispensing ice. I found the rotors teeth in the ice bucket all bent up and binding on the stationary teeth. I replaced the ice container and tested the unit. All is working as designed. Call complete.

Arrived onsite for a refrigerator not making ice and the ice cream is a little soft. I checked the FC temp and found it at 16 degrees. I found it cycling between 12-20 degrees keeping the harvest temperature borderline. I adjusted the thermostat to keep the freezer at 0 degrees and as soon as it was at 10 degrees the icemaker went into a harvest and filled with water. I went over with the customer how to adjust the controls. The unit is working as designed. Call complete.

"Arrived onsite for a washer not spinning. I found the cam had broken but I also found where there has been a slow water leak that damaged the gearcase and actuator. I replaced the gearcase, cam, and the actuator. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete."

Arrived onsite for loose water filter housing. Upon inspection found failed housing cover. Need to order cover and bringing back housing. Office to reschedule ; ordrng 1 W11501035 (Filter cover)

"Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Unit is in storage garage at complex. Found that upon startup, while running, and turning off, the compressor is knocking badly. Unit will need a compressor replacement. Unit is still currently cooling. Ordering ss replacement. 2 hrs. Office to reschedule ; ordrng 1 Ssrepair"

Arrived onsite for damaged panel. Upon arrival found outer panel was rusting and dented. Replaced panel. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for washer still not spinning clothes out completely. Upon arrival inspected unit and put unit in diagnostics. No error codes at this time . Disassembled unit and inspected belt and pulley. Both looked good. While isolated ran motor and found motor was failing internally.

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found no stored error codes. Ran test and found no issues. Found that the noise customer was experiencing was the normal operating sounds of the drain pump and shifter. Unit is functioning properly. Job complete

"Arrived on site for beeping noise. Found control shutting itself on and off diagnosed unit will need the updated kit,part is on backorder gave customer 2 options. 1: wait for part to become available 2: remove control and send to be rebuilt. Customer requesting to order part and wait till available.

"Arrived on site for cooling complaint. Found evaporator incased in ice,unit not running through a self defrost cycle,ordering control,ui,thermistor and harness ; ordrng 1 W11546609 (Main control) and 1 WPW10384183 (Thermistor) and 1 W11546681 (Harness) and 1 W11546981 (Heater) and 1 W11216949 (Ui)"

"Arrived on site. Found freezer not freezing correctly,removed fresh food evaporator cover,found corrosion tubing and traces of oil on the evaporator,informed customer sealed system work will be needed

"Arrived on site for no ice. Diagnosed a defective icemaker,installed updated icemaker kit,power cycled unit icemaker ran through a cycle and filled with water.

"Arrived on site. Installed foam block kit,installed 60? defrost bimetal.

"Arrived on site for no cool. Powered unit on compressor powering on then shutting off,diagnosed a defective compressor. Replaced the compressor the drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,compressor powered on. Adjusted fresh food door,remolded door gasket."

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all four burners and found all four flames are low on a high setting and when changing from high to low, the flames dont change. I checked the propane tank pressure outside and its at 80psi. I am ordering the regulator and CNOTE-LSO and Che dukes return service for 08/02/22. No gas leaks detected during service.; ordrng 1 WP9759091 (Regulator) and 1 CNOTE (LSO)"

"Arrived on site to drop,off part. Customer did not answer door so I left the part on the front porch at the front door (photo). Took photo of part before leaving it showing its not damaged (photo). Job completed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit display blank and non-responsive. Found the breaker is on. I pulled the unit out from the wall and tested voltage at the main control and only got 120V. I cycled power at the breaker and rechecked voltage and got same results. Tested the fuse and its good. I recommended that the customer have an electrician, possibly the builders electrician, take a look at the wiring at the wall and the breaker. Advised the customer that once an electrician checks the wiring/breaker and the unit continues to fail, to schedule service. Job completed."

"Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop burners and they operate as designed, but the cooktop on/cooktop hot indicator on the control does not come on. I tested the bake and broil functions and did not hear the relay kick on at the control. I tested voltage at the terminal block and got 243V. Tested bake function and tested voltage at the element connectors and got 0V. I removed and replaced the main control and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect washer agitation issues. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing and found when the unit agitates, the entire basket turns back and forth and not just the washplate. I tilted the unit back and found the actuator/shifter hook was not engaged with the cam. I removed and replaced the actuator/shifter and calibrated and retested. Unit is operating as designed. Customer provided POP for warranty . No water leaks observed during service, job completed."

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the unit on Bake at 350 degrees. The ignitor failed to fully illuminate and heat the burner. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect wall oven door issues. Upon further inspection, I found the bottom portion the outer door panel appeared to,be warped or bent outward (photos). Also the vent cover is bent. I advised the customer that if the unit is out fo the 30 day cosmetic warranty, they would have to purchase the outer door panel and vent cover. Spoke with their builder and he advised he was on site during installation and that it was documented on the installation receipt that the door and vent cover were bent. I advised the builder that unless we have something in writing showing the model number and date of installation and its within the 30 day cosmetic warranty, I cannot replace the parts unless /// for. I advised the customer when our service ticket was created and it appears that the unit was installed out of the 30 day cosmetic warranty. I advised the customer if they could provide something that showed the date of installation, along with the model/serial number of the unit and its within the 30 day warranty, then contact our office and provide this info and we can order the parts and get the unit repaired. Unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC evap fan motor/harness and RC evap drip pan kit. I repositioned the RC evap thermistor and secured it to the suction line with foil tape and ziptie; followed the service pointer for the drip pan kit and sealed off the drain tube at the back of the unit. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that when dispensing water, the unit leaks water at the bottom left hinge of the left FC door. I removed the kickplate and tested the dispenser and found water leaking from inside the door from the dispenser tubing. Also the ice maker recently stopped working. When I tested the ice maker, I had the FC door open and the door switched closed and the ice maker failed to harvest. When I began to close the door, the ice maker began to harvest. Due to recent repairs on the harness at the left hinge, its possible that the wiring is beginning to separate. I was able to get the ice maker to go through a full harvest and water dispensed into the tray. If it doesnt work, they will purchase a new unit. Customer placed a sign on the water dispenser to remind them not to use the dispenser. Job completed."

"Arrived on site to test unit for unit giving F6E8 error code ui lost communication. Found interior light not on, will need to replace fuse and console and appliance manager and control boards ; ordrng 1 W10887855 (Panel control) and 1 W11188752 (Fuse) and 1 2hour (2 hour)"

Arrived on site to test unit for unit not heating. Test unit and found heating element getting hot. Advised customer to use rinse aid to help unit dry better due to unit being plastic inside job complete.

Arrived on site to replace main harness. Replaced harness. Test unit and unit started and washing and drying. Unit working as designed at this time job complete.

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete no leaks present at this time.

Arrived on site to test unit for unit only getting to 288. Found unit on Celsius. Set oven to F test unit and unit getting to 350? job complete.

Arrived on site to test unit for unit leaking. Found unit leaning left and for not closing all the way due to mounting screws. Secured screw correctly and leveled unit test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor.

Arrived on site to test unit for right front burner not igniting correctly. Found unit igniting just taking a little longer. Also found unit missing regulator needs adapter advised customer to get installation back out to install regulator

"Arrived onsite for washer with leak coming from the bottom of the unit. I found evidence of a leak at the drain hose; ordrng 1 5215ER2002G (HOSE ASSEMBLY,DRAIN)"

Arrived onsite for refrigerator that is not cooling upon inspection I found that the compressor was running but pulling 00.05 amps and the same on startup. No frost pattern ant evap . I am ordering 1x seals system 2hrs. Ordering nitrogen to test for leaks before sealed system repair is performed. Office to reschedule.; ordrng 1 Accessvalve (Access valve) and 1 Nitrogen (Nitrogen) and 1 Uvdrier (Uv drier) and 1 W11209866 (Compressor) and 1 loc-ringkit (Loc-ring kit) and 1 Sealssystem2hrs. (Seals system 2hrs.)

Arrived onsite for refrigerator that is tripping breaker when plugged in. Upon inspection I found that the p3 is plugged in it immediately trips the breaker. I am ordering the control. Office to reschedule.; ordrng 1 W11399844 (CNTRL-ELEC)

Arrived onsite for dryer that would not complete a cycle. Upon inspection I couldnt reproduce the issue. I ran unit several times for 15mins each And found unit operating as designed. I would like to return with the moisture sensor Assembly. Office to reschedule.; ordrng 1 W10906551 (Moisture sensor)

"Arrived onsite for washer that is making a clacking noise. Upon arrival I checked the pulley, shifter, cam and gearcase and found them good except for the gearcase that look like it is beginning to leak. I am ordering 1x gearcase. And returning with the latch just in case. Office to reschedule.; ordrng 1 W11449840 (GEARCASE)"

Arrived onsite for refrigerator that is tripping breaker when plugged in. Upon inspection I found that the p3 is plugged in it immediately trips the breaker. I am ordering the control. Office to reschedule.; ordrng 1 W11399844 (CNTRL-ELEC)

Arrived onsite for refrigerator not cooling properly. Upon inspection I found that the temps in the rc was 35* and 4* in fc. Found the fc and rc packed with food I advised customer to make sure that she leaves space around the vents for air to flow. After this the cx informed me that the refrigerator was a new unit which also explains the cooling issue because she had to wait 24 hours for it to get to its coldest temperatures. Unit operating as designed job complete.

Arrived onsite for rang oven to heating properly. Upon inspection I found that the temp sensor was reading oor. I replaced sensor and tested unit and found unit operating as designed. Job complete.

Arrived onsite for dishwasher not draining. Upon inspection I found that the draining hose had a slight kink in it and some particulates clogging it. I corrected this and tested unit and found unit operating as designed no leaks.

"Arrived on site and inspected refrigerator and found no frost pattern, inspected compressor and found it is getting power and hot to the touch but refrigerator is not cooling. The seal system repair will be needed JC is going to order parts; saved tckt"

"Arrived on site and found freezer temperature is 40 degrees, found no frost pattern on evaporator. Also found center mullion is not plumb with lower cabinet. Took pictures, spoke with techline and they want us to proceed with sealed system repair. SW will order parts. 7734174720; O-emld tckt"

"Arrived on site and inspected range and found control board is showing F180, access control board and found failed

"Arrived on site and inspected washer and found no incoming cold water, inspected waterline and found calcium deposit has clogged call water valve. Took picture. Cleaned cold water valve screen but this did not correct issue. A new valve would be needed and this is likely not covered by warranty due to damage being caused by water supply. Customer will need to correct incoming cold water before issue can be addressed, job complete"

"Arrived on site and replaced both glass pieces diagnosed on previous visit, job complete"

"Arrived on site and inspected washer and found all functions are operating normally explain to homeowner how this unit differs from previous models. Also discussed correct loading procedure and detergent usage, job complete"

"Arrived on site and sound fill tube nozzle is frozen but only on the end. And it has damaged icemaker tray. Sent pictures into KB/service management. when I icemaker fill valve is activated on test 45 water comes out fast enough to splash over fill tube edge. Took video, used 3/32 screwdriver like a pipe cleaner and ran test 45 again using a cup to catch water. A white flaky debris came out with water. Ran test 45 again and icemaker filled normally and water flow was no longer splashy, Job complete"

"Arrived on site and replaced belt found broken on previous visit. Took a short video of dryer operating normally, job complete"

"Arrived on site and inspected dryer and found it is heating normally and customer has had been to the exterior cleared. According to use and care raising temperature raises estimate a time because the software assumes you will be drying heavier items. Started fryer on second to highest temperature an estimated 87 minutes. After running for a few minutes time dropped to 20 minutes showing that moisture sensors are still operating properly. No further repair is needed at this time, job complete"

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that they turned the unit off for several days per the last technicians instructions. Then once they turned it back on the unit cooled well at around 38?F for a day, and then shot up to 48?F. They were tracking this with a digital thermostat inside of the RC. I checked temps and found the RC at 43?F with nothing inside of it. The digital thermostat read 48.5?F, and I informed the customer on how those digital thermostats are not always accurate. Upon further inspection I found no frost build up on either evap and both had good frost patterns. I ohmd out the thermistors and found them within range. Due to the temp being a little high and the service pointer W11450890, I am going to install the control kit to improve performance and for a quality improvement. However, I found the one on hand damaged. I am ordering another kit to install. Office to reschedule. ; ordrng 1 W11533213 (Control Kit)"

"Arrived on site for a refrigerator that was not cooling properly, the ice maker not functioning, and the drip tray cracked. I checked temps and found the RC at 48?F and the FC at 0?F. Upon further inspection I found the entire left side of the RC door gasket not sealing. I used my heat gun and created a proper seal. I advised the customer on not opening the unit for a minimum of 4 hours to let it harden properly. I jumped the IM and found it not working. I unplugged the unit and let it sit for several minutes. I then tested the IM again and found it working. I am ordering the drip tray to install. Office to reschedule. ; ordrng 1 W11559685 (Drip Tray)"

"Arrived on site for a microwave with the bottom light not turning off. On arrival the customer had removed the light already. I checked voltage going to the light and found a constant 120VAC regardless if the light was on or off. This indicates a faulty control. I replaced the control and housing and found the voltage doing the same thing. Due to this I am ordering another control, harness, and switch to replace. Office to reschedule. ; ordrng 1 W11551761 (Lower Interlock) and 1 W11350914 (Harness)"

Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and found it good. I then gained access to he control and ohmd out the bimetal to find it open. In order to repair the unit it will need a new bimetal. I installed the bimetal and the unit began working as designed. No leaks observed at the time of service

Arrived on site for a range with the front right burner not working. I test the unit and found the front right burner sparking but not igniting. I went to remove the burner head and found it very loose. I tightened it down and then tested it again. I found it now igniting every time. Call complete.

Arrived on site to install the heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were present at the time of service. Call complete.

Arrived on site for a range over heating and a spot on the console getting to hot to the touch. On arrival the customer stated the home inspector checked temps after preheating and found them to high compared to he set temp. They also found the right side of the console getting very hot when using the oven. I showed and informed the customer on the vent under that side of the console and how that is were heat/steam escapes. I found the vent working as designed. I preheat the oven to 350?F and let the temps fluctuate. I took the average and found the unit heating as designed. I walked the customer through properly checking temps and theory of operation on how the heat fluctuates. Call complete.

Arrived on site for a range throwing an F1E1 error code. On arrival the customer stated that when she preheats to 400?F the unit will throw an error code and cut off. I put the unit into diagnostics mode and found stored error codes F6E1 for over temp. I ohmd out the temp sensor at the sensor and at the control to find it good. I found the harness and connector in good shape. Per the tech sheet the control needs to be replaced. I replaced the control and then preheat the unit to 400?F. The unit is now working as designed. Call complete.

"Arrived on site for a four door refrigerator with the left side freezer frosting over. On arrival the customer stated that it only happened once and once they cleaned it up it never occurred again. I checked temps and found all compartments good. Upon further inspection I found all gaskets in good shape. I informed the customer of my findings and that it may have been caused from the door being left open. I walked them through how on this unit the doors will stop and stay open at a 45? angle, and that you have to make sure you push it all the way closed. If not, the hot air mixing with the cold can cause the frost formation. I found the unit working as designed. Call complete."

Arrived onsite for Oven door came off. Upon arrival inspected unit and found vent damaged. And off of unit.Need to replace vent. The 2 mounting screws are on the unit . Ordering vent. Office to reschedule ; ordrng 1 W11598202 (Vent)

"Arrived onsite for Washer fills with water and isn't able to complete the spin cycle, resulting in wet clothes . Upon arrival ran diagnostics and got F0-E5 off balance, F9-E2 water ring detected, pump drive system problem, F7-E8 motor, stator over temperature , F8-E3 over flow or flood condition, F2-E1 UI stuck button. Ran diagnostics test and all test passed. Ran a mixed, quick cycle with high speed spin and unit operated correctly. After series of questions with tenant. I explained garment loading and how to prevent off balance loads. Please reach out to collect service fee. I cannot get ahold of landlord"

Arrived onsite for Dryer clicking when turning.upon arrival test unit and sound is coming from basket. Disassembled the unit and found belt is shredded and portions of bet are tapping the cabinet. Need to replace the belt.replaced belt and test unit. Unit is operating as designed. Job complete

Unit is now in apartment 7102. Upon arrival found unit on counter top. Unit has damage all around the front bottom corner. Unit has been obviously dropped . The front inside panel is bent and interlocks cannot engage. Contacted Techline. Sent tech pictures via text. Tech Will need proof of purchase from builder. Tech gave SR#7734175177 . Tech is transferring this call to trade care partner team. Team member wants builder to Call customer service 18009522537. Job complete