"Arrived onsite for vent hood not coming on. Upon arrival inspected wall outlet found proper voltage coming from wall to unit. Found motor receiving voltage but completely dead. Replaced unit. Motor and proceeded to test. Found new unit motor was binding with blower making whining sound coming on barely on high, with rubbing sound. Ordering another motor, office to reschedule upon arrival of parts.; ordrng 1 W11100651 (Blower fan)"

"Arrived on site for fridge making a loud noise. I inspected the unit and work area. I found frost build up on the fc evaporator. I put the unit into diagnostics. I activated the defrost heater and found it coming on. I also found some slight gaps between the cabinet and outer liner. I am ordering the UI, fc thermistor, control and silicone to repair the unit. The office will reschedule when we have eta on the parts. ; ordrng 1 WP482338 (Silicone) and 1 W11558182 (Control)"

"Arrived on site for dishwasher not cycling or cleaning dishes. Upon arrival confirmed complaint and also found f4e3 in diagnostics. After further tests found sump asm had failed. Replaced sump as, then reassembled and tested unit. Found no signs of leaks or failures and dishwasher now fully functioning properly as designed call complete"

Arrived on site to install a new rc door and UI. I replaced both with new. I reassembled the unit and tested it. It is working as designed. Job complete.

Arrived on site for Ice maker Inside ice maker Not holding temp ice is melting. Unit was turned off upon arrival. Checked bin thermistor for resistance and it was in range. Ran diagnostics and all cycles completed without issue and no errors. Plugged drain and ran water valve and allowed bin to fill substantially. Unplugged and motorized pump drained without issue. Asked customer to contact us if it starts failing again and to make sure it remains plugged in and remains plugged in at least 24 hours before we arrive so we can diagnose the issue while its happening. Job completed.

"Arrived on site to diagnose dryer that is sometimes not fully drying clothes. Ran unit and verified it is heating, but is reading as poor airflow for electric dryer. Advised customer to have vents cleaned as well as some different cycle options. Unit working as designed. Call complete."

"Arrived on site to diagnose dishwasher not cycling or draining properly, upon arrival I gained access to the unit and put it into service diagnostics, I found a fault code pertaining to the door lock, stuck key and drain pump. I put the unit into a diagnostics cycle and found the sump and motor assembly is operating properly as designed but the drain pump is intermittent, I replaced the drain pump and found that broken glass had seized the drain pump, I tested the unit with the new drain pump and found the unit is operating properly as designed with no leaks observed.job complete."

Arrived on site to install previously diagnosed part. Found ice in the current ice mold but motor was not turning all the way to dump and start another harvest. Removed ice maker and installed new ice maker. Tested with harvest and bail arm dropped after calling for water as designed. Asked customer to dump any ice it produces today. Tomorrow morning the ice will be safe to use for drinks. Job completed.

Arrived onsite as helper to SM. Replaced console and tested. Unit is functioning properly

"Arrived on site , ran diagnostics. UI non responsive. Unplugged unit . Retried diagnostics, no error codes . Ui slow to respond at times to commands. Replaced UI panel. Ran diagnostics, ui responding to commands properly . All checked normal in test wash . No water leaks detected at time of service. Job complete"

Arrived on site for dishwasher not working. I inspected the unit and work area. I found the wash motor showing open. I put the unit through a diagnostics cycle and found the motor getting 120 vac. I spoke to Christian about replacing the motor. I replaced the wash motor and tested the unit. It is working as designed. Job complete.

"Arrived on site to replace previously diagnosed thermistor on no cool refrigerator, I gained access to the fc and steamed out all of the ice and frost build up, upon gaining access to the thermistor I replaced it, the unit is now operating properly as designed

"Arrived on site for dryer making a noise. I inspected the unit and work area. I gained access to the interior of the unit. I inspected the drum rollers we have previously replaced, and the are in good condition and spinning properly. I inspected the motor and the pulley. I found both making a slight squealing noise when rotating. I am recommending the motor, pulley and blower wheel(that attaches to the motor) be replaced.

"Arrived on site to diagnose range that had 1 burner that was not working at all. Found you can turn the knob, but burner doesnt come on. Removed panel and checked switch and found a burn mark on the switch for front left burner. Replaced switch and retested. Found unit working as designed and heating.Call complete."

Arrived on site and inspected refrigerator and found water reservoir is frozen and dispenser will not run. Added Perma gum filling in air gap between fan scroll Styrofoam and interior liner. Took pictures. Used heat gun to defrost reservoir and it is now running properly. Customers complaint of no filter was actually the filter needing to be reset after being replaced. Job complete

Arrived on site for unit smoking from oven. Found grease buildup on oven base and baking element. preheated the oven to 350. Unit operates as designed. Instructed customer to clean the build up on the base around the baking element to help with burning smell and smoke. Job complete

Arrived onsite to replace the switches to the unit. Replaced upper switches and and lower switch but the unit managed to blow the breaker.

"Arrived onsite for unit not getting up to temperature. Looked at the unit , checked sensor and elements. All checked good. Tested unit up too 350 degrees and unit was able to get there with no issues. Tested the bread proof. And unit got up to 103. No issues at this time. Job complete.

"Arrived on site to diagnose washer not draining properly, upon arrival I gained access to the unit and put it into diagnostics, I found a fault code pertaining to flood out and over suds, i gained access to service diagnostics and put the unit into a cycle, I found that the unit is operating properly as designed. I informed the customer on use and care and proper cycle use, I informed them of a good detergent and amount to use to avoid over sudsing sending the unit into a flood state. The unit is operating properly as designed, job complete."

"Arrived on site to inspect refrigerator door not closing and shelves not aligned. Upon further inspection, the customer pointed out that the lower drawer in the RC section was not closing properly. Also advised that the crisper pans are not closing properly. I tested the lower pan and found it to not be seating correctly on the rails. I could not determine if the pan is warped or not. I tested the crisper pans and found that when removed, they have to be aligned onto the rails correctly or they will hang on the rails and not close properly. I demonstrated to my customer how to properly install them after removing them to clean. I am ordering the lower pan, pan front, pan handle, left & right side plates, right & left pan slides & left and right side plate slides and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 WPW10654844 (Pan) and 1 WPW10510417 (Pan front) and 1 W10398002 (Pan handle) and 1 WPW10498906 (left side plate) and 1 W11225684 (Right side plate) and 1 W10508330 (Pan left slide) and 1 W10508328 (Pan right slide) and 1 W10508327 (Left plate slide) and 1 W10508326 (Plate right slide)"

Arrived on call for complaint of ice on back wall of freezer. Checked the freezer and all is normal. Ran diagnostics and found all good.

Arrived on call for complaint of no power. Checked power supply and found loose connection at box. Reconnect supply and test dishwasher. No leaks detected at time of service.

Arrived on call for complaint of not cleaning. Ran diagnostics and water level good. Wash motor not working properly. Will need sump and motor that is on order to complete. ; O-emld tckt

"Arrived onsite to replace previously diagnosed parts Replaced compressor, dryer and valve. Pulled vacuum and held. Charged per spec and tested. Uncharacteristically unit did not immediately kick on after powering. Went to enter into diagnostics then compressor kicked on. Pressures holding steady. Unit is cooling. Job complete"

"Arrived on site for broiler element and baking element not heating. Tested unit and found broiler element is heating, found broken bake element. Bake element needs to be replaced.Office to reschedule"

"Arrived on site for no ice and weak water flow. Icemaker not running through a forced cycle,tested water dispenser weak water flow installed bypass good water flow,diagnosed unit will need the updated icemaker kit and filter head assembly. Replaced filter head assembly installed updated icemaker kit,ran water good water flow icemaker filled up with water. ; used 1 W10882923 (Icemaker) from stock"

Arrived on site for glass falling on the vent hood. I found the capacitive glass not sticking to the adhesive. We have the correct 30 glass on order already. The office will reschedule when we have the part.; O-emld tckt

"Arrived on site for a washing machine thats making a grinding and squealing sound. Inspected unit and work area. Placed the unit and serviced diagnostics and tested the spin function. Found the splutch assembly completely grinding on itself immediately and not getting the basket. The customer advised that the unit also is making a squealing noise prior to the grinding sound. Its on the basket by hand and found the unit skipping as if that one of the bearings on the transmission was bad. Check Internet the unit and confirmed that the unit had lost oil underneath. I also found that the belt has been stripped due to the splutch assembly . Replaced the gear case, splutch assembly, and belt and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site to test unit for timer not advancing. Verified timer was staying in same position and not advancing on timed dry also found unit will not shut off on sensed dry. Found moisture sensor popped out of place and was making contact other sensor so unit was thinking things were still wet as contacts were closed. Replaced timer and popped moisture sensor back into place, tested unit, unit working as designed. Job complete."

"Arrived onsite for a dryer that is still showing the vent needs to be cleaned for better performance even after having his vents cleaned. Inspected unit and work area. Placed the unit in diagnostics and found no stored error codes. Ran the unit through a heavy duty dry cycle and the unit finished without erroring but did fast forward without wet clothes. I called Whirlpool techline and spoke to Austin SR# 7730910924. He advised that based on the fact that the unit did not error without clothes, it would have to be a ventilation issue. He advised that since the customer has a more than 90 degree turn in his attic to go out, it can hinder airflow. He advised that since we have already replaced the control, the unit would not be at fault at this time. He advised to make no repairs. Call complete."

"Arrived on site for an oven that will not work and its flashing in the F2 E1 (UI stuck key) error code. Confirmed the customers complaint and flip the breaker for a full minute. Do unit came back on and continue to flash that error code. Replaced the control panel and tested the unit. Unit began to work as designed.Call complete."

Arrived on site for a washing machine that wont spin . Inspected unit and work area. Confirmed the customers complaint and put the unit in a spin only cycle. Found the motor humming but the basket not moving. Remove the front panel and found the belt detached from the motor. Did not find a belt cracked or broken. I reattached the belt to the motor and the belt had good tension. Tested the unit again and the unit ran as designed. Call complete

"Arrived on site for sealed system repair. I gained access to the compressor. I replaced the dryer, and access valve.I pulled a vacuum and put 125 psi of nitrogen into the system. I found no leaks. I put a measured charge into the system. I found pressures 2 on low and 125 high. The unit is working as designed. Job complete."

Arrived on site for range intermittently fault code on display. Inspected unit and work area. Inspected wiring to control. Found all connection good. Performed diagnostics mode and verified failure code of F1-E0. Found internal control fault. Will need to replace control. Found no ETA available on control. Office to schedule appointment when ETA is available.; ordrng 1 W11567348 (Control)

Arrived onsite for washer locked and not responsive. Upon arrival washer lid was locked and unit was off. Tried putting unit in diagnostics mode but could not. Tested incoming voltage and had none. Checked breaker and breaker was tripped. Flipped breaker and unit powered on. Canceled current cycle and tested. Found no stored error codes. Ran calibration and auto test and both passed. Ran normal load and customer will monitor. Job complete

"Arrived on site to test unit for no ice production. Found ice maker stopped mid cycle. Found ice maker power switch was turned off. Turned switch on, tested unit, unit working good. Valve filled ice maker properly. No leaks detected. Job complete."

"Arrived on site for refrigerator ice maker leaking water and ice bin broken. Inspected unit and work area. Found ice bucket broken. Forced ice maker gears striped and not cycle properly. Found signs of water leaking from ice maker. Advanced ice harvest cycle and verified water leaking from ice maker. Will need to replace ice maker and ice bucket.Removed failed ice maker and installed new. Cycled ice maker and monitored operation. Found unit working as designed and no leaks from ice maker. Installed ice container. Job completed.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found flex tray broken. Removed ice maker and installed new. Cycled ice maker. All tested good, no water leaks detected during service."

Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found ice cubes sticking in chute and replaced separator assembly to try to prevent issue. All is working properly at this time and no leaks were found at time of service.

"Arrived onsite for oven tripping breaker, upon arrival found unit off and breaker stuck on the middle turned unit back on and found all to be operating as designed proceeded to call techline Sr 7732287904 techline stated to check if unit had 32 or less amps when calling for bake, found it at 30.4 for amps when back is called for. Techline stated if that was the case it was breaker issue. Job Completed."

"Arrived on site to diagnose refrigerator with cooling issues, upon arrival the customer informed me that the ice maker is the issue and is not dispensing ice, I gained access to the ice maker and found that the ice maker harvests but doesnt fill, I found the fill tube to be clear of any ice build up. I gained access to the valve and found that the valve needs to be replaced as it is not allowing water to dispense at the ice maker ; ordrng 1 WPW10420083 (Inlet valve)"

"Arrived on site and replaced both temperature sensors in both ovens diagnosed on previous visit, after replacement confirmed oven temperature is correct by preheating oven.job complete"

Arrived onsite and found center rail snapped. Replaced center rail. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for not cooling. Found control not responding. Cycled power to unit and control turned on. Put unit in diagnostics and compressor running but no frost pattern developing on evap. Quoted customer for compressor, evap, drier, access valve and control box.will need compressor, evap, dye drier, access valve, control box and nitrogen. 2hr and SS tech on return visit.

"Arrived on site to test unit for white residue on clothing. Found error code f0e4(spin limited by water temp). Found cold valve not engaging properly and inlet thermistor out of range. Customer stated unit was moved into current home in May, 2021. Unit is currently connected to soft water system. Replaced valve and recommend using less detergent as softener is creating more suds and will leave residue on clothing. Tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site and inspected ice machine and found customers complaint was actually related to a different ice machine of a different brand in a different part of the house. This ice machine is unplugged, because homeowner says it was leaking. After reconnecting the power found drain pump is not running. Replaced drain pump and sent a short video of ice machine running and not leaking to MS, job complete"

Arrived on call for complaint of broken agitator. Confirm that the agitator is broken. Replace agitator.

"Arrived on site and for freezer and refrigerator cooling issues. Checked temperatures and confirmed 15 and 50. Immediately spotted massive frost buildup on both sides of the evaporator cover. Advised customer of the findings and ordered defrost thermostat, heater and will return with the thermostat. ; ordrng 1 67004188 (DEFROST HEATER) and 1 67004757 (DEFROST TSTAT)"

Arrived onsite for dishwasher not turning on. Upon arrival found wall voltage was good power cord was good giving power to control. Control was not operational. Replaced and proceeded to test. Unit is now operating as designed. Job Completed.

Arrived on site for poor wash performance. Ran diagnostics and pump motor not running . Found wash motor had failed . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site to inspect refrigerator with frost in the freezer section. Upon further inspection, I found the left side of,the FC door gapped approximately 1/8 inch at the gasket. I opened the FC door and found frost built up on the top of FC section, on the drawers, the rails and the door. I closed the FC door and it sealed on all four sides. I tested the door several times by opening and closing the door and holding the door handle in the middle and every time, the door closed and sealed on all four sides. Due to the amount of ice/frost on the slides, I removed and replaced the slides and retested and the door continues to close as designed. I explained the customer that the door must be opened and closed by holding the handle in the middle and demonstrated what happens when the door is not opened from the middle. Customer was not happy with the unit; therefore, I contacted Whirlpool techline and spoke to Travis and advised of the complaint and my findings. Travis advised that the door must be opened from holding the middle of the door handle or it will open at an angle and sometimes will not close properly allowing warm air inside the unit and frost will build up. I advised Travis that I was replacing the slides due to the ice/frost build up on them and causing the grease to harden and make the door difficult to close. Travis provided SR#7732286887. I advised the customer of my conversation with tech support and provided them with the SR# file number and recommended that they contact Whirlpool customer service if they have any further issues with the freezer door. No water leaks observed during service, job completed."

"Arrived on site to insect dishwasher control panel not responding. Upon further inspection, I found all of the selections were responding except for the start button. I removed the outer door panel and outs where some liquid had been spilled on the door and got on the user interface and shorted the start button.No water leaks observed during service, job completed."

"Arrived onsite for icemaker not working, corrected issue by clearing obstruction on the fill arm. Unit is now operating as designed. Advised customer On repair."

"Arrived onsite for unit it defrosting as it should, customer said they would let it cool and then it would stop and then they would see a build up of ice. Found that the controls and thermistor need to be replaced. Got authorization, replaced parts. No issues at this time. Job complete. Spoke with PR to help diagnose"

Arrived back on site to install previously ordered actuator. Removed and replaced it and unit finally tested as designed and spun in the drain and spin cycle. Job complete

Arrived on site for dryer not powering up. Checked voltage at block . No power at all on either leg . Did find 120v on green ground at chassis and neutral. Advised to have electrician look at outlet . Job complete

"Arrived on site for unit not defrosting. Removed door,drawers and cover,completely defrosted evaporator,replaced harness and cover assembly. Reassembled unit ran diagnostics all test passed.

Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed prior issue and installed needed part. After reassembling unit found no leaks during tests and unit fully cycling through all setting as designed. Call complete

"Arrived onsite for bottom spray arm getting stuck and door not closing correctly. Found feed tube assembly was out of place and left side of unit was leg not leveled. Secured the feed tube assembly and leveled the left leg. Tested the unit, the lower spray arm turns freely and the door closes correctly. Job complete"

Arrived onsite and tested oven for not heating properly and shutting itself off at 400f. Ran unit for over 20 minutes at 400. Unit operating properly with good cooling fan and at proper temps. Unit is operating as designed at time of service.

Arrived onsite and found unit fresh food evap fan is not running and therefore the temp is 45 in fridge. Temp is 0 in freezer. Ordering fan to repair. Office to reschedule. ; ordrng 1 WR60X10179 (Ff fan assembly)

"Arrived onsite for washer not cycling correctly. Upon arrival unit was moved out of area and disconnected. Customer was using backup washer in place. Was able to connect and put into diagnostics. Found F7E6 motor fault. Tested agitation and spin modes, all passed. Customer stated the cycle will begin and later will state complete. When the lid is opened the tub is still filled with water. Cycle did not spin and drain. Will order control and motor. Office to reschedule ; ordrng 1 W11399433 (Control) and 1 W11497303 (Motor)"

Arrived on site to follow up on refrigerator that stopped making ice. Checked icemaker and found icemaker isnt filling. Checked filled tube and found ice stuck in fill tube. Cleared ice and sealed the fill tube with permagum on the back of the cabinet. Retested unit and found valve is no longer humming or filling. Reordering icemaker kit to replace valve again.

Arrived back on site to install previously ordered timer. R&R and unit heated as designed. Job complete

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees and RC=38 degrees. I pulled the unit out and tested amp draw to the compressor and it is showing 1.06amps. I inspected the lokring at the back of the unit and they were sealed and dry. I placed the unit in diagnostics and tested and it is operating as designed. I advised the customer that the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher making loud noise during operation, I gained access to the unit and put the unit into service diagnostics and found a fault code pertaining to the diverter and the valve, I put the unit into a service diagnostics cycle and found that the unit is producing the noise at the sump and motor assembly

Arrived on site to test unit for door not staying closed. Found no damage to unit. Spoke with tech line and was advised to change hinges. Changed hinges and unit is now closing as designed. No leaks detected. Job complete.

"Arrived on site to test unit for light not working. Found top left rear module was out. Replaced module, unit now working as designed. No leaks detected.

"Arrived on site to test unit for lights flickering. Found left top front module was bad. Replaced module, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to diagnose dishwasher that had leaked and semi flooded floor. On arrival water was shut off. Turned water on and ran unit. Found the valve was leaking and just letting water in even when it wasnt filling, and with door open.

"Arrived on site for customer complaint of lights not working properly in RC or freezer, found failed freezer module, I replaced module, unit tested good."

Arrived on site for unit not filling with water and not washing. Checked water pressure and found pinched water line. Tested unit and found inlet valve was not opening. Replaced inlet valve and secured water line. Tested unit and unit filled and washed as designed. No leaks present at this time. Job complete

"Arrived on site for a refrigerator that still intermittently cooling. Inspected unit and work area. The customer advised that the unit will sometimes cool but then will stop cooling and defrost all the ice that has been made. Advised that the find water all over their floor in the morning if the unit freezes at night. Confirm the customers complaint and found the compressor hot to touch indicating it failed compressor. Replaced the compressor, dryer, and coupler. Vacuumed down the unit and the unit held pressure. Charge the unit and found pressures sitting at 145 psi on the high side and zero psi on the low side. The unit began to cool and is working as designed. Call complete."

"Arrived on site for cooktop burning food. Upon arrival confirmed complaint. After further inspection I found cause of issue was a bad switch board asm. Also found front two burns had burnt terminals, wiring, and elements

Arrived on site for wall oven not heating correctly. Upon arrival confirmed complaint. Upon further inspection I found thermostat cap tube crumbling into pieces due to age of unit.

"Arrived on site to rebuild the washer. Uninstalled the unit, removed and replaced all parts. When I went to reinstall the pressure hose to the back left side of the outer tub, I noticed it was missing (defective) I notified DW in parts and was advised to order another outer tub. Office to schedule return services ARO. Needs more work ; ordrng 1 W10371566 (OUTER TUB (PLEASE INSPECT TUB))"

Arrived on site for an oven that has a rag that I am mobile. Inspected unit and work area. The customer advised that she has tried to fix for rack but it does not seem to get unstuck. Confirm the customers complain and found the bottom rack in the upper oven was leaning to the back. Lift it up on the front to be able to slide the rack Ford and re-engaged in place. The rack began to sit level. Went over rack removal and positioning with the customer. Also and swerved a couple of questions from the customer. The unit is working as designed . Call complete.

"Arrived on site for range not heating correctly in oven and cooktop burner light staying on when unit not in use. Upon arrival confirmed complaint and found no errors in diagnostics, but found following tests results on hardware: Bake: 21.3ohms, broil: 18.6 ohms, sensor 1.074 kohms. After further tests I found sensor not functioning correctly during preheat. Replaced sensor and retested oven. Found unit preheating to 350 within manufacturing specs. ; ordrng 1 WP7403P239-60 (FR inf. Switch)"

Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. Found the control consul nonresponsive when trying to enter diagnostics. Found the light would flicker when the door was closed or when the door was already closed and you press the cycle select button. Gained access to the control and removed all my loads off the dishwasher besides the power and heater. The unit still would not turn on properly. Spoke to SW and was advised to replace the main control. Replace the main control and the lights began to illuminate on the control panel. Immediately when trying to start a cycle found the unit completely powered off. Checked voltage at the control and found no voltage. Went to the breaker and found the breaker still on. Flipped off the breaker and back on the breaker. Still found no voltage. I checked voltage at the terminal block and found this same issue. I advised the customer that they have an electrical supply issue that may have taken out their prior board. Advised them to contact an electrician to fix their electrical supply issue.

"Arrived on site to inspect and install previously ordered parts needed to complete the repair. Removed and replaced the gearcase, motor, cam, actuator, agitator and belt. Reassembled and unit tested as designed. Job complete"

"Arrived on site for dryer needing previously diagnosed panel, switch, knob. Upon arrival installed needed parts then reassembled and tested the unit. Found fully functioning as designed with no failures, call complete"

Arrived on site for unit not draining. Tested unit for not draining and found drain pump not pumping water. Found debris stuck in drain valve. Cleared debris from drain valve. Tested unit. Unit drained good.No leaks present at this time. Job complete.

Arrived on site to follow up on refrigerator that wasnt cooling as well in RC as FC. Installed new dispenser location control per tech line instructions. Power cycled unit. Advised customer to follow up if unit doesnt cool. At time of arrival the thermometer read 51 degrees

"Arrived on site to inspect dryer burning odors. Upon further inspection, the customer advised that they used the unit recently and could smell the odor of burning plastic or rubber. I tested the unit and it is operating as designed and I could not smell any unusual odors. I disassembled the unit and found a small amount of lint inside the unit but none that was burnt. I removed and replaced the four rollers, tension pulley and belt and cleaned the roller axles and vacuumed the lint from the unit. Reassembled the unit and when I went to plug the unit in to test, I found one of their terminals on the power cord burnt and the outlet melted where the terminal connects. I advised the customer of my findings and recommended that they have an electrician inspect the outlet and left the unit unplugged for safety. No lint observed at the end of service, job completed."

"Arrived onsite for refrigerator not cooling in RC compartment, dripping and ice buildup. Upon arrival unit was unplugged. Powered unit and compressor and condenser fan kicked on. Compressor running at 1.3 amps. FC fan is energizing when switch is closed. Could not hear RC fan running. Ran diagnostics and found multiple error codes. Spoke with SW and unit has had multiple failures. Will need to order Main board and UI. Will return with parts. Will need parts research on UI and control board for availability.; ordrng 1 WR13X10856 (Evaporator fan motor assembly) and 1 WR55X10998 (Main board) and 1 WR13X10841 (UI panel)"

"Arrived on site for washer not cycling through setting once started. Upon arrival confirmed complaint and found the following errors in diagnostics: F7e4, f0e7. After further inspection I found the cause of due to basket not re-engaging properly. Find magnet strip around slider had come off slider. ; ordrng 1 W10734521 (Slider)"

"Arrived on site to diagnose washer not running cycles. Checked error codes and found F2E1, F7E1, F0E5, F0E0. When I tried to run the unit I only heard a short whine coming from the motor, but no engagement. Wiring looks good, unit needs a capacitor / motor to resolve. Ordering motor and capacitor, AUTHO needed ; ordrng 1 W10804664 (Capacitor) and 1 W10836348 (Motor)"

"Arrived on site to test unit for no power and upper oven door locked. Found fuse receiving voltage but not voltage exiting fuse. Replaced fuse, tested unit to 350, unit working as designed. Job complete."

Arrived on site for fridge over cooling in rc section. I gained access to the damper and tested it.mi found the damper not closing all the way cause air from the freezer to leak through. I replaced the damper and tested it. It is now working as designed job complete

"Arrived on site for customer complaint of unit shutting down and not drying properly, found outlet thermistor in range, found moisture sensor tested good, instructed customer to clean vent, if problem continues will need main control,

Arrived on site and per techline recommendation added Permagum between fresh food evaporator scroll fan and air tower. Confirmed water is dispensing properly, job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear something clanking inside the drum as it turned. I found one the drum baffles loose. I removed the baffle and found lint debris inside and cleaned it out. Inspected the two remaining baffles and cleaned them out as well. I tightened the baffles when reinstalling. No lint observed during service, job completed."

Arrived on site for fridge tempeture not cooling at all. Temps were 58 in fridge and 34 in freezer. Tested thermistor from control and it was in range. Tested Heater and voltage was very low. Placed in forced defrost and ice sizzled but it took a couple minutes and didnt seem to be heating up and sizzling like Im use to hearing and heating. Removed ice build up from evaporator cover and gained access to the heater. Heater tested open. Ordering defrost heater W11546981 to return and complete the repair. Returning with all parts ; ordrng 1 W11546981 (Defrost Heater)

Arrived onsite for refrigerator not cooling. Upon arrival tested unit. Unit is not completely hot in the box. Compressor is running and does have frost pattern. Found that evaporator fan motor assembly is not functioning.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel not responding, I removed and replaced the control panel and tested. Unit is operating as designed. Job completed."