Service History 717

Near Austin, TX 78738
Luis
Job Details: 02/13/2020
FREEZER MAYTAG MZF34X20DW03 "Arrived on site for unit not defrosting. Removed cover,ohmed heater,good heater,ran diagnostics,heater powered on diagnosed faulty defrost thermistor. installed a new defrost thermistor powered unit on,unit powered on and cooling down"
Near Buda, TX 78610
Leonardo
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit leaking. Found water coming from side of door replaced gasket and orderin new bottom door seal W10909089. ; ordrng 1 W10909089 (BOTTOM DOOR SEAL )
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to diagnose leaking washer. Performed diagnostics and found F0E2 oversuds, F0E5 off balance load, F8E1 valve failure. Ran unit in diagnostic mode and could hear basket banging a little, but shortly after you could hear it screeching like a slipping car belt. Will need to replace tub assembly due to failed and likely leaking bearing in tub. Ordering W11287257 tub, 2MAN and W11314361 rotor, w11354542 stator. Office to reschedule 2MAN front load tub job. ; ordrng 1 2MAN (2MAN) and 1 W11287257 (TUB) and 1 W11314361 (rotor) and 1 W11354542 (STATOR)"
Near Taylor, TX 76574
Paul
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for a refrigerator not cooling. I found the suction side at the compressor in a 22 psi vacuum and the high side at the drier at 70 psi indicating the unit wasn’t fully charged. I checked for leaks and found the Lokring fitting on the right side between the loop and the condenser leaking. I took pics of the leak. I cut out the fitting and installed a new one. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.27 oz’s of R134A. I tested the unit and the evaporator coil is frosting up and the unit is working as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit not producing ice, ice bin was full of ice when I arrived, customer said we replaced ice maker last time out. I tested ice fan, test 36, checked for error codes in test 56, no errors, customer flipped breaker to reset control. If there was a saved error code, unit would not make ice, by flipping the breaker, that cleared any error codes and unit is testing good. No ice on fresh food evaporator, no leaks."
Near Austin, TX 78756
Jacob
Job Details: 02/13/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite for unit not powering. Tested unit. Found no issues with unit. Unit working as designed. Spoke with Techline, got SR#7727132246. No issues at this time. Spoke with DW. Job complete"
Near Georgetown, TX 78633
Al
Job Details: 02/13/2020
WASHER LG WM3470HVA Arrived to inspect front load washer leaking water into tub.Confirmed the complaint and found the triple valve was defective.Removed and replaced the triple valve.Reassembled and unit tested as designed with no leaks.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM404ESS3 "(DM) Arrived on site for dishwasher leaking water. Inspected unit and work area. Found dishwasher removed from cabinet. Performed diagnostics mode and monitored for leaks. Found leak coming from a lose bolt on the top rack. Tightened the bolt down. Ran diagnostics mode and monitored for water leaks, all tested good no leaks detected.
Near Austin, TX 78722
Kevin
Job Details: 02/13/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 "Arrived on site and found wine cooler is unplugged, after reconnecting the power found compressor, Condenser fan, evaporator fan are all running. Sent video to LM. Exposed evaporator and did not see any frost pattern beginning, took one picture. LM requested compressor, evaporator, heat exchanger, ; ordrng 1 W10782196 (evaporator) and 1 W10913906 (coupler) and 1 W11377390 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78750
Paul
Job Details: 02/13/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived onsite for the ice maker to replace the previous diagnosed parts. I replaced the compressor, evaporator, and drier. I added a low side service tap to the compressor. I evacuated the system and the unit held a 30 psi vacuum. I charged the unit with 5.75 oz’s of R134A. I tested the unit and it is working as designed.
Near Hutto, TX 78634
Jonathan S
Job Details: 02/13/2020
OVEN KITCHENAID KFGD500ESS04 "(DM) Arrived on site for range combo not heating. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found top bake operation not heating. Tested the igniter, found igniter open. Will have to replaced the bake igniter. Installed the new igniter, tested bake operation. All tested good, bake oven heating. All other operations tested good. Spoke to customer about unit operation.
Near Round Rock, TX 78665
Paul
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher that’s not filling with water or has a pump issue. I found 120VAC to the pump motor but the motor is not running. I found an F7E1 stored error code. The pump needs to be replaced.
Near Manor, TX 78653
Wesley
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onnsite and found unit to be dripping in inlet tubing during icemaker fill. Ordering inlet tubing to repair. Ordering research for the kit that includes tubing. ; ordrng 1 ICEMAKERKIT (MUST INCLUDE INLET TUBING)
Near Harker Heights, TX 76548
Al
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived to inspect washer water levels.Ran diagnostics test mode and unit had no errors.Ran a quick load and explained to the customer about the filling process.Unit operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78702
Jacob
Job Details: 02/13/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit making rattling noise. Found that air duct exit from unit was rubbing on the back panel. Used pad to quit noise. Tested unit. Unit test good. No issues at this time. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 02/13/2020
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site for customer complaint of rear left burner clicking right after she turned it on, and front right burner not taking long to ignite. I informed customer of how the burner caps work, she is going to try and video the problem for us. After dozens of times lighting the two burners, I could not duplicate issue."
Near Buda, TX 78610
Richard
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator door wires are cut. Installed new door and water dispenser worked good and ice maker worked good. Door sealing good. Complete
Near Burnet, TX 78611
Brandon
Job Details: 02/13/2020
OVEN WHIRLPOOL MGS8800FZ0 "Arrived on site for customer complaint of light not working, found door switch was faulty, I replaced switch, unit tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW0 Arrived onsite for washer not cleaning. Customer had a different repair company out recently and wanted us to verify that the repairs were correct.
Near Austin, TX 78754
Wesley
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and found replacement door to be warped. Ordering new door to repair cosmetic issue with fridge right door. Office to reschedule ; ordrng 1 LW11037738 (RIGHT DOOR)
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
MICROWAVE GE JVM3162RJ3SS "arrived on site to inspect microwave not heating. Upon further inspection, I removed the unit from the wall and removed the cover and found where the diode had grounded itself to the metal plate below. Also found that the plate where the transformer and capacitor sit was badly bent/twisted causing the transformer & capacitor to drop forward which caused the diode to ground out. Several photos taken. I contacted ge Techline and spoke to Don and advised of my findings and questioned whether or not the metal plate was available to order/replace as there is no order number in the ge parts breakdown diagram.
Near Austin, TX 78745
Leonardo
Job Details: 02/13/2020
OVEN WHIRLPOOL WFE366LVS0 Arrived on site to test unit for unit not getting to temp. Found unit off about 35° Test unit and unit test good job complete.
Near Marble Falls, TX 78654
James
Job Details: 02/13/2020
WASHER MAYTAG MVWB835DW3 Arrived on site and installed new control and console. Calibrated and found unit working properly. Job complete
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit with no power. Upon arrival found unit powered on, found all touch buttons and heating functions working. No issues found on site"
Near Austin, TX 78705
Jacob
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for door to unit not locking. Tested unit. Found the latch inside was broken. Replaced latch. Tested unit. Unit test good. Job complete
Near Hutto, TX 78634
Andy
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB7759SAS1 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Meadowlakes, TX 78654
James
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and found dent on right side of front panel. When pulling unit from wall found that the hot water supply was not secured to valve in wall properly and was leaking water. Secured connection and verified no leak after securing supply. Installed new front panel and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78664
Andy
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher soap not dissolving. Tested and inspected unit and found house water valve was shut off not allowing water in unit. Turned valve on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78633
James
Job Details: 02/12/2020
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site and tested operation. Found after about 2 minutes of use the motor begins making a vibration noise. Found motor very warm. Installed new motor and tested. Unit tests good. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/12/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for an oven with the actual temp much lower than the set point temp. I found the temp over 100 degrees off. I found the temp sensor a little out of range and the control reading the sensor way out of range. I replaced the main control and the sensor. I added a positive offset in the control. I tested the oven at 350 degrees. The oven is working as designed. Call complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for damaged panel. Ordering new panel W11174872 office to reschedule ; ordrng 1 W11174872 (FRONT PANEL )
Near Austin, TX 78701
Leonardo
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Found front panel scratched and also control panel scratched. Ordering new control panel W11230172. Office to reschedule. ; ordrng 1 W11230172 (CONTROL PANEL )
Near Austin, TX 78701
Jacob
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDF518SAHM Arrived onsite for unit having scratches on door panel. Looked at unit. Found scratches in door panel. Replaced door panel. No leak at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details: 02/12/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer and found no saved error codes, found moisture harness was not connected at factory, after resetting harness it is operating properly. No lint found in dryer at time of service, job complete"
Near Georgetown, TX 78626
Lou
Job Details: 02/12/2020
REFRIGERATOR FRIGIDAIRE FFSS2614QE6A "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I found that the water dispenser paddle was broken and when pressed, it’s not making contact with the switch. No water leaks observed during service.; ordrng 1 241682003 (actuator,water (blk)) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Austin, TX 78738
Luis
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for dim leds in freezer and on off in fresh food. Diagnosed a faulty led module replaced led module powered unit on all leds working correctly
Near Spicewood, TX 78669
Luis
Job Details: 02/12/2020
FREEZER GE FFC20K1CW1 "Arrived on site for no cool. Pierced low side unit in a negative vacuum,due to chest freezer unable to replace evaporator"
Near San Marcos, TX 78666
Richard
Job Details: 02/12/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a noise. Ran diagnostics and found no issues with washer. Noise customer is hearing is normal. Washer is working to manufacture specs. Complete
Near Austin, TX 78701
Jacob
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for handles to unit being scratched. Looked at unit. Found that all handles had scratches. Replaced all handles. No issues at this time. Job complete
Near Austin, TX 78739
Kevin
Job Details: 02/12/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site and inspected washer found customer has video of it shaking during the spin cycle, disassembled and tightened motor assembly and found it will now pass all diagnostic functions. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode, no error codes. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found within range. Found failed motor assembly. Removed failed motor and installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details: 02/12/2020
COOKTOP JENN-AIR JGC3536GS00 "arrived on site to inspect cooktop burners flames. Upon further inspection, the customer advised that the flame to the middle burner wasn’t correct and they have never used the middle burner as their inspection pointed it out. I tested all burners and the middle burner and the front right burner had high flames. I checked the orifices in the middle burner and both were correct for natural gas. I found that the burner caps were switched between the middle and front right burners. Put the correct caps on each and retested and both are operating as designed. I demonstrated to the customer on how to check for the correct caps for the burners as well. No gas leaks detected during service, job completed."
Near Round Rock, TX 78664
David Z
Job Details: 02/12/2020
RANGE KITCHENAID KSEB900ESS3 "Arrived on site to diagnose oven with front left burner not functioning at all. Performed diagnostics and voltage checks. Found proper voltage going to element, but element circuit open. Replaced element. When retested saw a large spark shoot out of the switch and could see arcing and shorting in the switch. Replaced switch. Retested again and all is now working as designed. All 3 stages of Burner functional. Call complete."
Near Leander, TX 78641
Lou
Job Details: 02/12/2020
DISHWASHER KITCHENAID KDTM384ESS3 "arrived on site to inspect dishwasher buildup. Upon further inspection, I found an orange colored buildup in the tub at the bottom of the door, around the gasket of the sump/motor assembly, and around the door window gasket. Customer advised that they have a water softener as well and are using liquid detergent. I contacted Techline and spoke to Brian and advised of my findings. Brian suggested that the buildup is bacteria and use Affresh or another cleaner to clean the unit. He recommended that the customer turn the sink water on hot and allow it too get extremely hot before turning the unit on to clean as well. He provided File #7727118442. I advised the customer of the recommendations Tested the unit in diagnostics showing no error codes. Unit operates as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/12/2020
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site to install previous diagnosed parts. Removed failed fan assembly and installed new. Installed new fan cover. Performed diagnostics mode and found for fault codes, none found. Performed component activation and found all operating as designed. All tested good."
Near Round Rock, TX 78665
David Z
Job Details: 02/12/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site to diagnose dryer that was making an abnormal noise when in use. Performed diagnostic and listened for noise. Only noise that I was able to hear was a gentle metallic almost clicking when drums was turning, usually when the drum seam is on the rollers. Only thing that I could hear was rollers potentially wearing some.
Near San Marcos, TX 78666
Robert
Job Details: 02/12/2020
VENTHOOD JENN-AIR JXW9048HP0 Arrived onsite to deliver parts previously ordered. Item left at front door. Complete
Near , TX 78132
Robert
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator water dispenser not working. Upon inspection we found that the water line going to fridge was pinched shut. Adjusted line and tested. Everything working properly and no leaks detected. Complete.
Near Georgetown, TX 78633
James
Job Details: 02/12/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site and inspected unit. Found paint chipping and flacking on bottom panel of oven. Unit will need new oven bottom to repair. ; ordrng 1 WPW10211368 (bottm-oven)
Near Buda, TX 78610
Richard
Job Details: 02/12/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer pulley cover broken. Installed new cover and screw. Washer tested fine. No leaks present. Complete
Near Manor, TX 78653
Wesley
Job Details: 02/12/2020
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived onnsite and found unit operating with failed control lighting circuit. Ordering control to repair. ; ordrng 1 W11342846 (CONTROL)
Near Austin, TX 78746
Leonardo
Job Details: 02/12/2020
OVEN WHIRLPOOL KEBK206BSS00 Arrived on site to replace lower oven cooling fan. Replaced fan test unit and u it test good job complete. Fan coming on on slow and high speed
Near Austin, TX 78751
Luis
Job Details: 02/12/2020
REFRIGERATOR IKEA ISC23CNEXY02 Arrived on site for freezing in fresh food. Removed diffuser checked diffuser operation found diffuser door not fully sealing. Diagnosed unit will need a new diffuser and thermistor.
Near Buda, TX 78610
Richard
Job Details: 02/12/2020
WASHER WHIRLPOOL WFW3090GW2 Arrived onsite for the washer baffles are loose. Upon inspection found that that all 3 baffles are missing. Ordering 3 baffles office to schedule. ; ordrng 3 W10597314 (baffle)s
Near Buda, TX 78610
Richard
Job Details: 02/12/2020
WASHER MAYTAG MHW5100DW0 "Arrived onsite for the washer not draining. Installed new drain pump , pressure switch, pressure hose and washer tested fine . Ran a quick cycle and drain pump worked good. No leaks present. Complete.
Near Austin, TX 78741
Kevin
Job Details: 02/12/2020
MICROWAVE WHIRLPOOL WMH31017HB arrived on site and inspected microwave and found it showing F1E4 error code when a heating cycle is attempted. Replaced control board and this had no effect on error code, spoke with tech line and they recommended replacing door switches to correct the issue. SR7727118993; ordrng 1 W11252186 (DOOR SWITCH ASSEMBLY ) and 1 W11252187 (DOOR SWITCH ASSEMBLY )"
Near New Braunfels, TX 78130
Robert
Job Details: 02/12/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite to replace parts previously ordered. Replaced spin basket, pulley and gearcase. Tested functionality and calibrated. Everything is working properly. No leaks detected. Complete."
Near Austin, TX 78746
Luis
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for water not dispensing. Icemaker working correctly,tested water dispenser no water at dispenser,removed connection to reservoir tank tested dispenser water going to tank,diagnosed frozen water tank. Changed temperature settings to fresh food,gave customer recommendations to prevent water tank from freezing"
Near Cedar Park, TX 78613
Lou
Job Details: 02/12/2020
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer noises. Upon further inspection, the customer had a load drying and I could hear the unit making a tapping noise. I pinpointed the noise coming from the foment right roller area. I disassembled the unit and inspected the bulkhead rollers and didn’t find anything out of the ordinary. I replaced the front right and middle rollers and retested and the noise was still there. I contacted Techline and spoke to Scoot and advised of my findings and repairs. Scott advised that there is nothing documented for this type of noise and suggested replacing the bulkhead, rollers and shaft. File #7727117526. I advised the customer of the recommendation. I am ordering the bulkhead, shaft, shaft washer and dryer repair kit. Office to schedule return service. No lint observed during service.; ordrng 1 4392067 (dryer repair kit) and 1 W10861007 (bulkhead) and 1 W11236646 (WASHER) and 1 WPW10359271 (shaft)"
Near Belton, TX 76513
Al
Job Details: 02/12/2020
OVEN KITCHENAID KODE500ESS04 Arrived to install previously ordered part.Removed and replaced the glass door.Reassembled and unit is acceptable to buyer.Door didn’t have the kitchenaid adhesive nameplate.Ordering research for nameplate.Customer wants nameplate shipped directly to the residence.; ordrng 1 RESEARCH (KITCHENAID NAMEPLATE FOR LOWER OVEN DOOR TO BE SHIPPED DIRECTLY TO CUSTOMER )
Near Manor, TX 78653
Andy
Job Details: 02/12/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer only giving water for 3 seconds and stops. Checked for error codes and found none. Tested unit in automatic test cycle and all operations are normal. Put unit in normal cycle and tans found water coming in to be normal. Called tech line and spoke with Andy (SR# 7727120028) Made aware of stated issue and what was found. Was instructed that all operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near New Braunfels, TX 78132
Richard
Job Details: 02/12/2020
DRYER LG DLEX8000V Arrived onsite for the dryer not working properly. During testing found that the sensor bars are not working properly during a normal cycle. Ordering parts office to reschedule ; ordrng 1 EBR74879901 (PANEL BOARD) and 2 EBD50964602 (SENSOR)s and 1 EBR73625905 (CONTROL BOARD) and 1 ORDERING1AUTHORIZATION (NEED AUTHORIZATION FOR REPAIR )
Near Austin, TX 78751
Scott
Job Details: 02/12/2020
DRYER WHIRLPOOL WET4027HW0 Arrived on site for broken knob . Found shaft of timer broken off and stuck in knob . Replaced timer and knob . Unit tested normal . No lint build up at time of service . Job complete .
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer having intermittent failure. Performed diagnostics mode and checked fault codes, found none. Performed encoder test and found clean washer key not responding. Unplugged unit and removed failed UI control. Installed new and found no response. Removed new control and installed old and found no response. Tested voltage to UI and found none. Checked at main control and found sending voltage to UI. Found failed wire harness. Will replace harness from main to UI. Returning with control UI and harness. Will have main control on hand if needed.; ordrng 1 W10919932 (HARNESS) and 1 W11316252 (HARNESS ) and 1 W11319991 (CONTROL ) and 1 W11322903 (MAIN CONTROL )"
Near , TX 78628
Jonathan S
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher upper rack rusting. Inspected unit and work area. Found front of rack rusting (see SD-QUICKPIC). Removed rack and disassembled. Assembled new rack and installed. Tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and observed for water leaks. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Andy
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator on bottom of RC. Inspected and found water is on bottom of RC due to failed extension not allowing water to drain. Ordering needed part. instructed customer to keep an eye on unit to prevent water damage risk. ; ordrng 1 W11084807 (extension)
Near Austin, TX 78759
Andy
Job Details: 02/12/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for dishwasher rattling noise. Tested and inspected unit and found loud drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/12/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived to inspect unit not washing, found pump assy is needs.d supplied part was broken, will return ; ordrng 1 WPW10591570 (pump&motor)"
Near Austin, TX 78750
David Z
Job Details: 02/12/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install new console to resolve the blinking out issue when UI was hit by steam. Installed new console and retested. At first would not pick up any WiFi. Toggled WiFi off and on and networks populated. Unit still has an F6E4 error present after clearing, but all is working the way it should. If any other issues are experience we need to replace control, but at this time we have been able to test function and connect to WiFi. All working as designed. Call complete."
Near Waco, TX 76705
Jonathan M
Job Details: 02/12/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer making a grinding sound. Inspected unit and work area. Placed unit in service diagnostics and found F5 E4 (lid not opened between cycles) and F2 E1 (UI stuck button) codes. Ran unit though an auto test and unit made a whirring sound as it spun. The unit also did not agitate when it was supposed to. When trying to disassemble, the screw and wash plate were seized into the gear case and had to pry them off. Once I removed the wash plate, I removed the gear case and found gear case and clutch bad. Replaced gear case, clutch, and wash plate and tested unit. Unit working as designed. Call complete."
Near Seguin, TX 78155
Robert
Job Details: 02/12/2020
MICROWAVE KITCHENAID KMHS120ESS3 Arrived onsite for microwave door error code. Ran diagnostics and found the top switch not working consistently.Tested unit and everything is working properly. Complete.
Near , TX 78132
Noah D
Job Details: 02/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for time skipping, upon inspection found the oven had not been connected to WiFi for the service updates. Instructed customer on connecting to WiFi. Job complete"
Near Round Rock, TX 78664
Paul
Job Details: 02/12/2020
WASHER WHIRLPOOL CGT9100GQ0 Arrived onsite for a washer that is not spinning out and leaving towels soaking wet at the end of a cycle. On arrival I found the washer controls not responding at all. I did a power reset and the controls worked as designed. I tested the unit and found lots of sudsing again during the test wash and there was no detergent in the dispenser prior to the test. I took pictures of the suds. I went over detergent amounts with the customer again and explained how this can affect the spin on the washer. I also advised using a washer cleaner. The unit is working as designed. Call complete.
Near Austin, TX 78759
Andy
Job Details: 02/12/2020
MICROWAVE WHIRLPOOL KEHC379JBL08 Arrived on site for oven error code. Error code shows to be latch error. Tested latch and all latch operations are normal. Customer stated that he cleared code and unit worked for 3 days and stopped. Tested unit and found no mechanical failures. found that control and UI will need to be replaced to complete repairs.
Near New Braunfels, TX 78132
Robert
Job Details: 02/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite to replace parts previously ordered. Installed new fascia heater. Control and line heater. Everything is working properly. No leaks detected. Complete.
Near Round Rock, TX 78681
Paul
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for a refrigerator with a no ice condition. I found 12VDC to the ice maker but the motor would not run. I replaced the ice maker and tested the unit. The ice maker is working as designed. Call complete.
Near , TX 78669
Brandon
Job Details: 02/12/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for customer complaint of unit leaking, not spinning clothes dry, and UI panel not working. Found torn bellow, faulty UI panel, and replacing the main control per service pointer. ; ordrng 1 W11325569 (CONTROL) and 1 W11329040 (CONTROL)"
Near Spicewood, TX 78669
Brandon
Job Details: 02/12/2020
RANGE KITCHENAID KDRS483VSS04 "Arrived on site for customer complaint of error code and flames to high, I found UI stuck key pad error code, and valves needed adjusting. I replaced the UI panel/membrane and adjusted burner valves, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 "arrived on site to install previously diagnosed and ordered parts. Due to UI/control failure and defrosting issues, I removed and replaced RC Evap fan harness/thermistor, the pantry door and control and the UI and Hv Control. Tested the unit and it began to cool as designed. No water leaks observed during service, job completed.
Near The Hills, TX 78738
Brandon
Job Details: 02/12/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site to document water leak, customer showed me the plumber found the leak, leak came from R/O water line that connected to ice machine. Took pictures of house"
Near Georgetown, TX 78626
Al
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived to inspect side by side refrigerator not cooling properly.Maintenance escorted me into the unit and unit had correct temperatures of ff 38/ fc 3 degrees.Tenant advised he had the freezer compartment packed with food and zip lock bags that were causing the temperature issues.Unit operating as designed.Job complete All water lines were dry at the time of service
Near New Braunfels, TX 78132
Richard
Job Details: 02/12/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onsite for the to replace oven control panel. Replaced control panel and advised customer about the software update through the whirlpool app. Complete
Near Killeen, TX 76549
Jonathan M
Job Details: 02/12/2020
MICROWAVE WHIRLPOOL MH1170X2SS2 "Arrived on site for microwave door that is broken. Inspected unit and work area. Found that outer door and glass had separated from the inner door and was completely broken off. See pictures. Office will need to get authorization for door. Upon authorization, the office will need to order the door and reschedule with the customer.; ordrng 1 8206396 (door/mw)"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/12/2020
DRYER MAYTAG MEDB955FW1 "Arrived on site to inspect dryer for no heat, upon inspection found that all functions worked correctly, checked all parts, no problems detected. Job complete"
Near Leander, TX 78641
Lou
Job Details: 02/12/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "arrived on site to inspect dishwasher door issues upon further inspection, the customer demonstrated that the unit door falls open. They provided me with 2 friction pads. I installed two new pads and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Kevin
Job Details: 02/12/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site and found no response from user interface, washer will still enter a diagnostic cycle and shows F6 E2 communication failure. Replaced control panel and control board and washer is now operating normally, job complete"
Near Harker Heights, TX 76548
Jonathan M
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that had a piece hanging down. Inspected unit and work area. Found the upper air duct disengaged from the top freezer liner. Reconnected air duct and unit is working as designed. Advise customer of the issue and told her to call back if there are any further problems. Call complete.
Near Cedar Creek, TX 78612
Scott
Job Details: 02/12/2020
COOKTOP WHIRLPOOL KICU500XSS01 "Arrived on site for cook top completely dead . Breaker reset didn’t work . Ordering modular and display , also hot plates and harness to have on hand . Parts covered per JA. Just labor . Please call to set return.; ordrng 2 W10328384 (hotplate)s and 1 W10328387 (hot plate) and 1 W10651543 (harns-wire) and 1 W10857230 (module) and 1 WPW10328391 (hotplate) and 1 WPW10396615 (display)"
Near Spicewood, TX 78669
Luis
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit working as designed
Near Austin, TX 78758
David Z
Job Details: 02/12/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range with oven that would not heat past 140, and broil would not come on at all. Performed diagnostic and voltage checks. Checked voltage at junction and all tested good. Elements were not showing open. When turned on, control was not sending proper voltages to the elements. Replaced control. Retested. Found both bake and broil elements are now working as intended. Tested preheat to 350 with bake, and broil to 400. All is working as designed. Call complete.
Near Spicewood, TX 78669
Luis
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for cooling issue. Found evaporator incased in ice diagnosed unit not running through a defrost cycle. Ordering a main control,ui and defrost thermistor.: WOS1BOSAPL1; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI CONTROL) and 1 WPW10384183 (THERMISTOR)"
Near Austin, TX 78739
Luis
Job Details: 02/12/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site for cooling issue in fresh food. Removed deli drawer found evaporator incased in ice. Called tech support per tech support checked version on control correct version,per tech support information being sent to product review teamSR#7727120524"
Near Seguin, TX 78155
Robert
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite to replace parts previously ordered. Installed new grille in freezer. Tested thermistor and everything is working properly. Complete.
Near , TX 78641
Lou
Job Details: 02/12/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspection indicated that the temps in the oven were 20 degrees too high using a round metal thermometer. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 417 degrees. My next five readings were 423, 328, 360, 337, 367 for an average of 363 degrees. I calibrated the unit minus -10 degrees. Advised the customer of my findings, job completed. I provided the customer with the contact information to the Whirlpool Connect team- 866-333-4591 in order to get assistance in connecting the WiFi."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/12/2020
OVEN AMANA AER6303MFS2 Arrived on site to install previous diagnosed part. Disassembled door and removed failed spring and installed new. Reinstalled door and tested opening and closing operation. Tested heating operation. All tested good.
Near Cedar Park, TX 78613
James
Job Details: 02/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and accessed fresh food evaporator and found evaporator drain pan and housing broken. Installed fan and found that there is oil on bottom half of evaporator and covering broken parts of the drain pan. Ran test 4 to test sealed system and found only partial frost pattern at beginning of evaporator and runs up capillary tube. Also found partial frost pattern in freezer evaporator. Due to the amount of ice build up on fresh food evaporator it has broken the plastic parts and damaged the evaporator causing sealed system leak. Unit will need fresh food evaporator, compressor, drier and stub to repair sealed system. Controls will be installed on return service. ordrng 1 CNOTE (3HR SS REPAIR) and 1 W10836964 (pan-drip) and 1 W11116006 (evaporator) and 1 WPW10469927 (housing)"
Near Killeen, TX 76549
Al
Job Details: 02/12/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived to inspect dryer not operating properly.Noticed the unit had condensation inside the door due to the unit having waterline for sanitize function, but the customer never uses the function.I assisted him in unstacking the unit to prevent any further condensation that was freezing the controls on both the washer and dryer.Job complete, unit worked with no errors.Job complete"
Near Georgetown, TX 78628
Al
Job Details: 02/12/2020
OVEN KITCHENAID KEBS209BSP00 "Called Whirlpool Tech line and spoke BRUCEI briefed them on the noises and was instructed to replace the blower in the upper oven.I removed and replaced the blower, reassembled unit and unit tested as designed.Customer satisfied.Job complete"
Near Austin, TX 78749
Kevin
Job Details: 02/12/2020
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived on site and inspected dishwasher and found wash motor has failed, A new wash motor will be needed to correct the issue.
Near Round Rock, TX 78664
Paul
Job Details: 02/12/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for a dryer not turning on. I found no owner at the wall outlet. The customer is renting the home and the panel has a lock on it so we couldn’t reset the breaker to test the unit at this time. Mr is going to call the owner of the house to get the panel unlocked and he will test the dryer and call back if there are any issues. Call complete.