Service History 717 - Appliance Express

Near Killeen, TX 76542

Job Details: 03/16/2021

MICROWAVE WHIRLPOOL WMH31017HS6 While on site for a 3/3 customer advised she had issues with her filter and circulation fan.I advised the fan is working properly and showed her the operating functions of the removable filter.Job completed.No parts needed.

Near Round Rock, TX 78681

Jimmy J.

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to install previously diagnosed part. Removed filter bracket housing and installed new filter bracket housing. Filter cover still not closing as designed. Used foil tape to fold into a square and install between the filter housing bracket and the interior cavity surface of the fridge to create a small area of resistance. Door closes as designed. No further repairs needed. Job completed.

Near Austin, TX 78737

Kevin

Job Details: 03/16/2021

DISHWASHER WHIRLPOOL WDF310PLAW4 "Arrived on site and inspected dishwasher and found heating element has failed, took 1 picture, and manifold has failed, took 1 picture. Replaced both and dishwasher is operating properly. Recommended that customer run hot water at sink to ensure element isnt overworked during wash cycle. Job complete"

Near Kingsland, TX 78639

Cliff

Job Details: 03/16/2021

WASHER WHIRLPOOL MVW7232HC0 Arrived on site to diagnose a washer that is making unusual noise. Found debris caught in wash plate. Removed debris and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Near Marble Falls, TX 78654

Cliff

Job Details: 03/16/2021

OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to diagnose an oven that is resetting time and date randomly. Found user interface errors saved in diagnostics. Replaced ui and all is working properly at this time.

Near Waco, TX 76710

Jonathan M

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator, compressor, die dryer, and coupler. Vacuumed the system down to -30 psi and found unit holding pressure for 10 minutes. Added refrigerant to the system and found the unit settling at 155 psi on the high side and zero psi on the low side. Unit is now working and cooling as designed. Call complete."

Near Copperas Cove, TX 76522

Job Details: 03/16/2021

REFRIGERATOR WHIRLPOOL ET18GKXHW00 "Arrived on site and inspected ice maker issues and rusted water inside refrigerator compartment.Confirmed the ice maker was operating properly, but the fill tube and drain tube were both clogged with ice, causing the overflow of water inside the refrigerator compartment.I used my steamer to defrost the drain tube and ice maker fill tubes.Reassembled and unit tested as designed."

Near Belton, TX 76513

Wesley

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite and used power block and harness to repair wiring issue. All checks good. All checks good.

Near Temple, TX 76502

Tyler

Job Details: 03/16/2021

REFRIGERATOR FRIGIDAIRE LFHB2751TF3 "Arrived on site to install previously diagnosed pex line, regulator, and ice-maker. On arrival I was able to install all three needed parts I then turn the water back on and verified the pressure is exactly where it needs to be to the water dispenser in the icemaker the water dispenser was filling up 8 ounces every eight seconds which can break down to an once a second as designed by the manufacturer manufacturer. Also verify that there were no leaks of any kind that the unit is fully functioning informed customers to give unit 24 hours to fill the bucket up with ice. Call complete"

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/16/2021

WASHER MAYTAG MHW6630HW1 "Arrived on site to test unit for SD code. Found unit not draining. Removed drain filter and found a sock obstructing drain. Removed sock, tested unit, unit works good. No leaks detected. Job complete."

Near Andice, TX 78628

Tommy

Job Details: 03/16/2021

WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for unit making loud noise at the beginning of spinning. Upon arrival found unit belt was damaged. Replaced unit belt and tested. Found unit operating as designed. Job Completed.

Near Waco, TX 76710

Jonathan M

Job Details: 03/16/2021

COOKTOP GE JP356SM3SS Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Internet switch and tested unit. Unit is now working as designed. Call complete.

Near Georgetown, TX 78626

Tommy

Job Details: 03/16/2021

RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit needed new top after damage. Removed old cooktop and glass shards. Replaced and tested. Unit is now operating as designed.

Near Copperas Cove, TX 76522

Job Details: 03/16/2021

DISHWASHER FRIGIDAIRE FFBD2406NW0A Arrived on site and inspected dishwasher motor issues.Confirmed the complaint and removed and replaced the wash motor.Reassembled and unit tested as designed to customers satisfaction.Job complete

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/16/2021

MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site to diagnose a microwave that isn't consistently starting. Found door out of alignment. Reset door and tested unit. Found all is functioning properly at this time.

Near Leander, TX 78641

Lou

Job Details: 03/16/2021

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer trim peeling off, I removed and replaced the outer door trim and placed insulation on the inside of the outer door glass per service pointer W10917778 and placed a new nameplate on the front of the new trim and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Temple, TX 76502

Tyler

Job Details: 03/15/2021

FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site for freezer not cooling. On arrival found refrigerant was off and defrosted after plugging in the unit could not find any air codes and diagnostics indicating an issue with thermistors or any software. I did check amperage to the compressor for the first five minutes of run time after plugging the unit in and found that it was sporadic all over the place between .7 and 20 A and took about five minutes for it to stabilize back down to .73 A I also found that during the entire diagnosis there is never any heat transfer after 30 minutes of run time between the high side and dryer behind the unit and that the evaporator coil had almost no ice or sticky coldness to it at all anywhere on the coil except for where the capillary to first connects to the evaporator. I also was unable to find any signs of oil leaking which indicates that the compressor he just filled internally and is not pumping the Freon through office will need to reschedule fo

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

WASHER WHIRLPOOL NTW4516FW3 arrived on site and found washer squeals for several seconds when his spin cycle is started in diagnostics. Removed shield and replaced belt and washer now does not squeal anymore.

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and sent dishwasher into a diagnostic cycle I did not find any leaking, under the dishwasher is dry and there is no sign of any dripping water or indications a puddle was ever present.

Near Austin, TX 78739

James

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMC50522AB1 performed streem diagnosis. unit is having heating issues and the door release sticks intermittently.

Near Harker Heights, TX 76548

Job Details: 03/15/2021

RANGE WHIRLPOOL JGBS80DEM1BB Arrived on site and inspected front right and center burner lighting issues.Confirmed the complaint and photographed the findings.Ordering parts needed to complete the repair.Call forwarded to AHS for authorization and approval.Needs more work ; ordrng 1 WB16K10059 (Center burner and cap assembly)

Near San Marcos, TX 78666

Andrew

Job Details: 03/15/2021

WASHER WHIRLPOOL WETLV27HW1 Arrived on site to test unit for magnet lid catch missing.

Near Pflugerville, TX 78660

Scott

Job Details: 03/15/2021

COOKTOP JENN-AIR JEC3430HS00 Arrived on site for grommet coming loose . Found lens light adhesive had come loose . Will need new lens and ss grommet trim . No gas leaks detected at time of service. Call to set return.; ordrng 1 W11310261 (LENS LIGHT )

Near Temple, TX 76501

Tyler

Job Details: 03/15/2021

DISHWASHER MAYTAG MDBH969AWS1 Arrived on site for dishwasher leaking upon arrival I disassembled washer and while running diagnostics I verified there was no signs of leaking under unit. The dust under unit showed no signs of water disturbance anywhere. I did however find that the door seal was warping and allowing water to pass by door plus the front level feet are missing causing dishwasher to lean and put water pressure on door seal even more. Will need office to reschedule one availability of parts is known; ordrng 1 W10542314 (Door seal) and 1 8193716 (Level leg)

Near Del Valle, TX 78617

Jacob

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for unit not making ice. Tested unit. Found that motor was good. Upon further inspection. Found that the water from wall valve was not turned on. Turned on water valve. Unit pulled in water. No leaks at this time. Job complete

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor harness, hv control, & UI failures, I removed and replaced the evap harness and placed the evap thermistor on the suction line and secured it with foil tape and ziptie. Secured the evap housing to the back RC wall with clamps and zipties as per service pointer #W11092686F. Placed shims at the bottom of the evap between the cover and evap drip pan to level drip pan. Removed and replaced the hv control and UI and tested the unit. Unit is operating as designed. Removed the back panel and inspected the drain tube and found it flush with the bottom the chassis. Removed the drain tube and cleared debris from inside and using manufacturer approved silicone, I placed a bead around the drain tube to seal off any gapping in between the tube and chassis. Cleaned up all water from spillage from defrosting the unit, job completed."

Near Austin, TX 78744

Leonardo

Job Details: 03/15/2021

OVEN WHIRLPOOL WOC54EC0HS02 Arrived on site to test unit for panel not working. Test unit and found bad console. Will order new console office to reschedule. ; ordrng 1 W11297728 (Console)

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to install previous diagnosed part. I gained access and removed the failed sump and motor assembly. I installed a new assembly. I reassembled the unit and tested it. The unit is now working as designed. Job complete.

Near Austin, TX 78748

Leonardo

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.

Near Waco, TX 76706

Jonathan M

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Found freezer and refrigerator temperatures at proper temperature. Found the icemaker stuck in the harvest dump position. Attempted to jump icemaker and icemaker would not turn. Tested voltage to the icemaker and found 120 V present. Unit will need new icemaker for repair. Ordering part and the office will need to contact customer about the reschedule date due to an out of stock and PSP item; ordrng 1 W11284458 (icemaker)

Near Lockhart, TX 78644

Richard

Job Details: 03/15/2021

WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working. Replaced drain pump that was ordered and ran a calibration. After calibration ran a quick cycle and washer tested good. Complete

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site and inspected range and found ignitor its not secured onto bake burner, sent a short video to DW. After securing it properly set oven to bake and turned all cooktop burners on took pictures of flames and everything checks good. Could not duplicate customers experience during the service call reported findings and customers experience to tech line, 7730235223"

Near Austin, TX 78704

Matthew

Job Details: 03/15/2021

DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived onsite for dishwasher not functioning. Upon inspection found wall switch to dishwasher was off. Powered unit and tested. After testing, found unit had a leak coming from the mid left side of the unit. Top screw was missing and customer drove oversized screws into unit causing inner door panel to warp and not allow door seal to make good contact.

Near Austin, TX 78733

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site for freezer issues. Found freezer drain frozen overcustomer will defrost unit themselves.

Near Belton, TX 76513

Job Details: 03/15/2021

WASHER MAYTAG MVWB880BW0 Arrived on site and inspected washer with F51 error code.Confirmed the code and removed and replaced the sensor.Reassembled and unit tested as designed to customers satisfaction.Job complete

Near Copperas Cove, TX 76522

Job Details: 03/15/2021

WASHER ROPER RTW4516FW2 Arrived on site and inspected washer not working properly.Ran diagnostics and found no errors. Customers concerned the unit doesnt fill up enough to cover clothing.I explained the HE process and advised the washer is designed to use less water an energy

Near Austin, TX 78735

Leonardo

Job Details: 03/15/2021

DOWNDRAFT KITCHENAID kird801hss1 Arrived on site replace switches. Found motor locked up advised customer about the motor

Near Briarcliff, TX 78669

Robert

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of buttons not working. Found console not working properly. Replaced console and test.

Near New Braunfels, TX 78132

Noah D

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect icemaker for not making ice and clumping, upon inspection found the icemaker full of ice, broke ice up and the water filled correctly, instructed customer to replace filter due to water issues recently. Replaced seal and tested. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Arrived on site to inspect fridge for not cooling in freezer, upon inspection found the unit only ran when set in max cool, compressor and fan worked correctly, will need control to fix temp issues, office to reschedule ; ordrng 1 W11207397 (CONTROL BOX )"

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previous diagnosed parts. I installed both icemakers. I tested the unit and it is no longer shorting out.

Near Driftwood, TX 78619

Brandon

Job Details: 03/15/2021

WASHER MAYTAG MVW7230HC0 "Arrived on site to replace UI console, after replacing, unit tested good."

Near Austin, TX 78728

David Z

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install new outer door panel. Replaced door panel and retested. Customer showed me they found a part under the unit by the front. Found ripped friction sleeve. Ordering 2 friction sleeves to replace. Office to schedule when available. ; ordrng 2 WP8268961 (Friction Sleeve)s

Near Killeen, TX 76542

Tyler

Job Details: 03/15/2021

DRYER MAYTAG LDE590 on site for dryer needing previously diagnosed belt heater assembly and thermal cut off. Upon arrival I was able to disassemble install the three needed parts and then reassemble and verified that the unit is fully functioning as designed and when the unit is switched between regular heat and air fluff it does shut off the heating element exactly as intended and there were no other notice issues while on site during repair unit is ready for use by customer call complete

Near Austin, TX 78748

Kevin

Job Details: 03/15/2021

WASHER WHIRLPOOL MVW6200KW "Arrived on site and set washer into a diagnostic cycle and didnt find any saved error codes, ran the automatic test and everything checks good, could not find any issue with washer. No water leaks detected at time of service, job complete."

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

REFRIGERATOR FRIGIDAIRE FGHS2631PF2 Arrived onsite and found unit ui failire. All checks good unit is now operating as designed.

Near Round Rock, TX 78681

David S

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain hoses restricted. I cleared the restriction. I reassembled the unit and found it working as designed.

Near Temple, TX 76502

Job Details: 03/15/2021

WASHER MAYTAG MTW5840TW0 Arrived on site and inspected Maytag washer not working.Confirmed the complaint and found the timer and lid switch were both defective.R&R both and unit tested as designed to customers satisfaction.Job complete

Near Buda, TX 78610

Leonardo

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Found bad wash motor ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)

Near Canyon Lake, TX 78130

Noah D

Job Details: 03/15/2021

RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the breaker flipped and no powering unit, found a burnt terminal, replaced terminal, checked all wiring for burnt spots and could not find any, all functions returned. Complete"

Near Liberty Hill, TX 78642

Lou

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the lower spray arm missing its shaft, I removed and replaced the spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Bee Cave, TX 78738

Brandon

Job Details: 03/15/2021

DISHWASHER KITCHENAID KUDP01FLSS6 "Arrived on site for customer complaint of unit filling with water when not in use and upper spray arm broken, found failed water valve and broken spray arm, I replaced both parts, unit tested good with no leaks."

Near Austin, TX 78732

Luis

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling issue. Ran diagnostics all test passed,changed defrost setting to basic"

Near Round Rock, TX 78681

Wesley

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS973CIHZ01 Arrived onsite and found water resevoir freezing from sub freezing temp in lower fridge cabinet. Adjusted temp and advised customer on issue. All checks good.

Near Austin, TX 78732

Brandon

Job Details: 03/15/2021

DRYER MAYTAG MGDB850YW1 "Arrived on site to replace failed coil and thermostat, after replacing parts, unit tested good.

Near Austin, TX 78704

Jacob

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KBBL206ESS00 Arrived onsite for unit not making ice. Looked at ice maker. Noticed that the shut off arm was up. Pushed down arm. Ice maker working and called for water. No leaks at this time. Job complete

Near Austin, TX 78723

Scott

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics all checked normal . When activating fill , could hear water valve but no water . Checked ,getting proper voltage , found IM fill heater had failed . Ordering FZ door . AUTHO. Call to set return. No water leaks detected at time of service. May need water valve if weeping occurs after door placement .; ordrng 1 AUTHO and 1 LW11026428 (FZ DOOR SS )"

Near Niederwald, TX 78640

Robert

Job Details: 03/15/2021

RANGE WHIRLPOOL WFG505M0BS3 Arrived on job to replace previously diagnosed parts. After replacement test operation.

Near , TX 78132

Noah D

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for a springy door, upon inspection found the hinges working correctly, weighed down door for 15 min and it loosened springs to customer liking. Complete"

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

REFRIGERATOR GE TPX24BRBJBB "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=34 degrees & RC=56 degrees. I found a large amount of frost/ice built up on the FC evap cover as if the unit is not defrosting. I tested the defrost timer and found it not operating as designed. I manually tested it and it continues to malfunction. I am ordering the timer and will return with screened parts. No water leaks observed during service. Office to schedule return service.; O-emld tckt"

Near Austin, TX 78702

Jacob

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived onsite to replace water valve. Replaced water valve. Turned on water. Valve is holding. No leaks at this time. Job complete

Near Leander, TX 78641

Lou

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate broken. Removed and replaced the toeplate and retainers and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."

Near New Braunfels, TX 78130

Noah D

Job Details: 03/15/2021

WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not filling or spinning, upon inspection found the valve clogged and not opening, replaced valve and tested spin, all functions worked to spec. Complete"

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher door not closing. I inspected the unit and work area. I found the racks, door, and springs all in good condition and not out of alignment. I inspected the latch and found it stuck to far back. I adjusted the latch. I reassembled the door and tested the unit. I found it working as designed and the door registering closed every time I close it.

Near Kyle, TX 78640

Kevin

Job Details: 03/15/2021

DISHWASHER MAYTAG MDB8959SBS2 "Arrived on site and inspect the dishwasher and found control panel is unresponsive. Replaced control panel and control board and it is now operating properly, job complete"

Near Pflugerville, TX 78660

Paul

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the console and the fill valve. I could not test for leaks because the customers hot water is turned off due to water heater issues. Call complete.

Near Austin, TX 78759

Matthew

Job Details: 03/15/2021

WASHER WHIRLPOOL WFW8640BW2 Arrived onsite to replace previously diagnosed parts. Replaced bellow. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Near Pflugerville, TX 78660

Wesley

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite and found unit operating as designed. Informed customer that unit has to be occasionally reset to restore optimal function of the panel. No error codes, no unusual function while onsite."

Near Liberty Hill, TX 78642

Lou

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect refrigerator ice maker on/off arm not working. Upon further inspection, I found a large clump of ice in the ice tray and the IM arm hanging down. Attempted to reinstall the arm and found it broken. Removed and replaced the ice maker and tested and it is operating as designed. No water leaks observed during service, job completed."

Near Buda, TX 78610

Robert

Job Details: 03/15/2021

WASHER WHIRLPOOL WTW6120HW1 Arrived on job for complaints of no display. Found the wash working all buttons working but no display. Will need console to complete. ; ordrng 1 W11478523 (CONSOLE )

Near Austin, TX 78737

Leonardo

Job Details: 03/15/2021

VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to test unit for unit making rattling noise. Test unit and found blower hitting metal plate. Secured plate and new blower test unit and unit test good job complete.

Near Pflugerville, TX 78660

Wesley

Job Details: 03/15/2021

COOKTOP WHIRLPOOL WCG97US6HS00 Arrived onsite and replaced failed electrode and knobs. Unit is now operating as designed. Advised customer on repair.

Near Kyle, TX 78640

Robert

Job Details: 03/15/2021

RANGE WHIRLPOOL WFE320M0ES2 Arrived on job for complaints of top of door warmer than normal. Found the door has two glasses barriers and vent at top. Normal vent temperature with this model.

Near Georgetown, TX 78626

Tommy

Job Details: 03/15/2021

DRYER WHIRLPOOL WED6620HC2 Arrived onsite for unit dryer vent issue upon arrival found unit itself is venting as designed. Vent is clogged in home removed vent airflow through unit is operating as designed. Unit home vent will need to be cleaned and looked at. Job Completed.

Near Austin, TX 78741

Luis

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for cooling complaint and no ice. Unit resetting itself diagnosed a defective main control,ran diagnostics fans working,open thermistor on icemaker,unit will need a new control and icemaker.. ; ordrng 1 W11389712 (Control) and 1 W10898228 (Icemaker)"

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KBBL206EPA01 "Arrived on site for customer complaint of multiple lights not found multiple modules failed, I replaced two modules on the right side of fresh food section from truck stock, unit tested good. ; used 2 W10908166 (Module) from stock"

Near Pflugerville, TX 78660

Wesley

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for issue related to the detergent door opening and causing wear on the upper rack. Replaced upper rack and used dispenser to repair, all checks good. Unit is now operating as designed."

Near San Marcos, TX 78666

Andrew

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL KDTE204KPS0 "Arrived on site to test unit for middle spray arm falling off. Replaced middle spray arm, tested unit, unit works good. No leaks detected. Job complete."

Near Austin, TX 78732

Brandon

Job Details: 03/15/2021

OVEN GE JT912S0K5SS "Arrived on site for customer complaint of unit door not closing and loud noise from fan motor, I removed door and found failed hinges, I replaced right side hinge, ordering left side hinge. ; ordrng 1 WB10T10085 (Left side hinge)"

Near Lockhart, TX 78644

Leonardo

Job Details: 03/15/2021

OVEN WHIRLPOOL WFE525S0JZ0 Arrived on site to test unit for board not working. Test unit and found keyed wire at terminal block. Will order new main harness office to reschedule. ; ordrng 1 W11344556 (Main harness)

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/15/2021

VENTHOOD KITCHENAID KVWB606DSS0 "Arrived on site to replace blower fan, after replacing, unit tested good."

Near Morgan's Point Resort, TX 76513

Job Details: 03/15/2021

REFRIGERATOR FRIGIDAIRE LGHT1837LE4 Arrived on site to check refrigerator for clicking noises. Removed the compressor cover on the back of the unit and listen for any unusual sounds. Checked temperatures in both refrigerator and freezer compartment and freezer temperature was -2° and refrigerator was 32° unit is working as designed. I explained to the customer these were the normal sounds of the unit.Customer satisfied All aspects of the unit are working as designed.Job complete

Near Austin, TX 78703

Jacob

Job Details: 03/15/2021

DRYER MAYTAG MED8630HW0 "Arrived onsite for unit not drying clothes. Tested unit in normal and timed dry. Unit is heating up. Let customer know to use timed dry for optimal performance on smaller loads. If load is too small, it may not dry fully in regular mode as the sensor may not make contact with smaller load to keep drying. No issues at this time.Job complete"

Near Manchaca, TX 78652

Kevin

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and found save error codes F4E3, F7E1. Wash motor is not running during the diagnostic cycle but it is getting correct power. A new sump and motor will be needed to complete repair After repairs completed will need to discuss running hot water at sink before starting dishwasher to prevent F7Eone error.; ordrng 1 W11085683 (Wash motor)"

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/15/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of light button not working, and UI console glitching at times, found failed UI console, I replaced console, unit tested good.n"

Near Austin, TX 78753

David Z

Job Details: 03/15/2021

WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to diagnose washer not running properly. Checked unit for errors and found error for slow fill. Ran unit and could not see any cold water coming in at all. Found valve humming fine. Adjusted valve on wall and was able to get some water to come in, but at 1/4 the pressure of the hot side. Found valve on wall had failed and apartment maintenance needs to fix for resident.

Near Austin, TX 78724

Matthew

Job Details: 03/15/2021

WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer leaking. Upon inspection could not find a leak. Ran diagnostics and found error codes for over suds. Customer was using to much soap. Ran auto test, individual agitation and spins and all passed. Rechecked for error codes and no codes were recorded. Unit is functioning properly. Instructed customer on proper amount of soap to use. Job complete"

Near Austin, TX 78728

David Z

Job Details: 03/15/2021

OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose oven that customer was having issues with control panel on. Sometimes they said it was hard to use or had to be pressed several times to work. Advised on proper cleaning of panel since it is a touch panel. Checked unit for errors and found F6E4 for UI to control state mismatch. Per tech sheet resolution is to replace copernicus control. Replaced control and retested. Error is now gone and all is working as designed. Call complete.

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/15/2021

WASHER WHIRLPOOL MVWC565FW0 Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran calibration then a manual service diagnostics. Washer is running as designed. No leaks detected. Job completed.

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/15/2021

MICROWAVE WHIRLPOOL WMH53521HZ5 "Arrived on site for customer complaint of fan not exhausting properly, found unit is working as designed, informed the customer that these vent motors are not the strongest, but the unit passed the paper towel test and is venting outside."

Near Harker Heights, TX 76548

Wesley

Job Details: 03/15/2021

DRYER WHIRLPOOL MED7230HW0 Arrived onsite and found bent frame. Restored shape to repair door alignment. Unit is now operating as designed. Advised customer on repair.

Near Austin, TX 78741

Richard

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator with cooling issues. During testing found that the on the back of the refrigerator there is rust and frost build forming on the outside of the liner . There is a void in the insulation inside the liner of the refrigerator causing the rust and frost build up to form on the outside of the liner. Its causing warm air to get in which is causing the cooling issues and defrost issues.

Near Austin, TX 78721

Matthew

Job Details: 03/15/2021

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite to replace previously diagnosed parts. Replacing the UI will not address all underlying issues. Notified customer of main control issue and possibly others.

Near Round Rock, TX 78665

Wesley

Job Details: 03/15/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite and replaced deli control and main control. Deli control had corrosion and dispenser had failed. Repaired issue. Suspect earlier issues were all related to deli control failure. All checks good.

Near Cedar Park, TX 78613

David S

Job Details: 03/15/2021

WASHER KENMORE 110.2510231 Arrived on site for washer not spinning or agitating. I inspected the unit and work area. I found the basket not spinning by hand. I pulled up the basket and found it rotating. I ran a diagnostics and found fault codes for basket speed and shift fault. I ran a diagnostics cycle and found the unit agitating and spinning. In spin the unit would howl indicating the gearcase is failing. I spoke to the customer about the unit and it needing a gear case and the cam to go with it.

Near Austin, TX 78754

Scott

Job Details: 03/15/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool in fresh food section . Found evap covered in frost . Steamed out frost . Ran diagnostics all checked normal. Did replaced evap fan with harness , since both have been encases in ice . All checked normal . No water leaks detected at time of service. Job complete ."

Near Pflugerville, TX 78660

Chase

Job Details: 03/15/2021

WASHER MAYTAG MVW7232HW0 "Arrived on site. Checked washer for off valance loads. Inspected basket, suspension and drive components, all checked good. Ran test cycle and found a slight knocking during high speed spin. Adjusted front leveling feet and sounds are normal. Instructed on proper loading, importance of like weighted items, cycle selection and design of machine. All functions check good, no leaks present. Job complete"

Near Austin, TX 78745

Kevin

Job Details: 03/15/2021

RANGE WHIRLPOOL WFE320M0JS0 arrived on site and replaced dented control panel, job complete"

Near Bee Cave, TX 78738

Brandon

Job Details: 03/15/2021

VENTHOOD WHIRLPOOL KXW9748YSS0 "Arrived on site to replace failed fan motor, after replacing, unit tested good."

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2021

WASHER KENMORE 110.475126 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F20. Continued with testing and removed the top panel. When the unit called for water, there was no hot water coming in. I found that the harness connector to the hot water valve was disconnected. I reconnected it to the valve and tested the unit in a normal wash. Unit is operating as designed.. No water leaks observed during service, job completed."