"Arrived onsite for unit running for long periods on time. Put the unit in diagnostics and let it run to help reset the control. Unit passed through with no issues. Let customer know to keep an eye on it. If the unit does not resolve, more likely the controls may need to be replaced

"Arrived on site to inspect dryer not starting when pressing the start button. Upon further inspection, tested the unit and pressed start and I could hear the relay on the control make the clicking noise, but nothing happened. I removed the top panel and found the drive belt broken. When I disassembled the unit, I found the front two rollers were badly worn.I removed and replaced the belt and cleaned the lint from the unit. I am ordering the rollers (2) and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. No lint observed at the end of service. ; ordrng 2 4581EL2002H (Rollers)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that the detergent pod will drop to the bottom but it doesnt dissolve. I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element are all operating as designed.I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for thin to no ice. Ran diagnostics weak water flow entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics good water flow unit passed all other test

Arrived for washer not filling. I gained access to the water valves at wall and turned then on the tested unit and found that unit is now operating as designed. Job complete

Arrived on site for arrange that is not turning on several burners or the bake element. Inspected unit and work area. All the burners had been removed from the unit so I had to check voltage coming from the Internet switches. Found two infinite switches not supplying voltage one calling for the unit to heat.

Arrived on site to inspect unit for not filling normally and causing leaks. Upon inspection found the fitting too short causing a leak. Replaced with longer fitting and tested. Complete

Arrived on site to test unit for unit not washing. Test unit and found unit working as designed job complete

Arrived onsite for the lights on the top of the unit being dim. Noticed that the freezer light was out. Replaced the FR light. All lights returned to normal.

"Arrived on site for no cool. Powered unit on let unit run weak frost pattern diagnosed a leak in the system unit would need a new compressor,evaporator and heat exchanger

"Arrived on site to test unit for not drying properly. Found air tower and blower wheel completely clogged with lint. Cleared obstruction, tested unit, unit working as designed. Advised customer to clean lint after every use to prevent issues. Job complete."

Arrived on site to diagnose washer with issues starting cycle. Found the button cover had slipped off the control stalk. Removed panel and readjusted the rubber cover. Unit now working as designed. Call complete.

"Arrived on site for microwave burning, sparking, and smelling like burnt plastic. Upon arrival confirmed issue. Found all hv components failing.

Arrived on site to diagnose a dryer that is not turning on. Found motor not starting and blower seized to motor shaft.

Arrived on site to test unit for water reservoir over filling and melting ice. Found water level switch in recirculating pump has failed. Ran continuity through harness and wiggled to find possible break in wires. Found no signs of corrosion to wires. Spoke with tech line and recommended replacing harnesses and recirculating pump together. Needing main harness. Requesting 2+hrs on return visit. Office to reschedule. SR#7732559562; ordrng 1 W11123917 (Harness)

Arrived on site to install new tub to resolve leaking tub. Swapped over components and installed new tub. Ran service test cycle and calibration. Verified unit is working as designed with no further leaking. Call complete.

"Arrived on site for a dryer that would shut off shortly after running a sensor cycle. I tested the unit and found it would run 1-3 minutes and then shut off. I tested voltage at the wall and terminal block, and both read good. I then gained access to the control and ohmd out the outlet thermistor. It read within range. I put the unit into diagnostics mode and found no stored error codes. I then checked temperatures at the exhaust and found a slight drop in fluctuation with the vent on. Per the tech sheet and temp readings it indicates to replace the thermistor. I replaced the thermistor and tested the unit again. I found the issue continued. Per tech sheet I then replaced the control. The unit is now running as designed. I advised the customer that if the issue persists that they may want to get their vents professionally cleaned. Call complete."

Arrived onsite for washer on washing. I gained to the control and jumper to put it into diagnostics mode. I was not able to get unit to run in diagnostics. Will need control and ui to complete. Ordering 1x w10721254 control and 1x wpw10647075 control panel. .; ordrng 1 W10721254 (Control) and 1 WPW10647075 (Control panel) and 1 Partsresearch (Parts research)

"Arrived on site for washer making clunking noise. Upon arrival confirmed complaint. After further inspection found no errors in diagnostics but I did find during agitation that unit was making a loud internal knocking from the gearcase/ slider area. Found rotor screw couldnt be removed and I also had a hard time removing agitator. All components between tubs/gearcase, etc are siezed together. Unit will require rebuild. Office to reschedule with customer once availability of parts is known.; ordrng 1 W10909670 (Spanner) and 1 W10752187 (Agi.screw) and 1 W10811957 (Inner basket) and 1 W11219115 (Outter basket) and 1 W11032711 (Thrust washer) and 1 W11195971 (Stator) and 6 W11027980 (Screws)s and 1 W11260238 (Rotor) and 1 W10752189 (Rot. Screw) and 1 W10777953 (Lower harness) and 1 Cnote and 1 Cnote

"Arrived on site for dishwasher leaking water. Upon arrival confirmed complaint. After further inspection I found unit had a high concentration of suds/soap cause unit to over fill. Found no leaks under unit around motor/pump, etc. also found due to units age a large amount of water sediment has built up within center filter housing near top left of inner door panel causing water to be redirected down interior of door and out of unit. Removed sediment from filter and the suds from pump/motor but found during further tests that unit had multiple parts failures as soap dispenser, drain pump. Also found unit had safety panels that cover the motor hard to reassemble to to age related rust, and broken pieces.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and IM harness and tested. Ice maker is operating as designed. I found the ice chute gasket badly worn and not sealing properly which could be the reason why the ice maker is failing intermittently. I am ordering the ice chute gasket and scheduled return service. No water leaks observed during service.; ordrng 1 WPW10287601 (Ice chute gasket)"

"Arrived on site for dryer not turning on. Upon arrival confirmed complaint. Found unit had stable 240v supply. Found no errors in diagnostics. After disassembly I found belt broken, and 2 bad back rollers. Verified integrity of all other hardware. Replaced belt and two rollers. Reassembled and tested unit. Found dryer turning on, cyclings, and heating as designed. Instructed customer on dvc recommendations. Call complete ; ordrng 2 WPW10314173

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed complaint and found a failure with dispenser siloniod as well as the ice bucket ; ordrng 1 WR78X10481 (Fc door) and 1 WR62X10055 (Siloniod) and 1 WR02X10585 (Dispenser arm) and 1 WR02X10585 (Spring) and 1 WR17X10924 (Ice box)

Arrived on site for dishwasher needing previously diagnosed panel. Upon arrival confirmed prior complaint and installed panel. Found unit no longer has any damages. Call complete

Arrived onsite for a washer that is going off balance. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through an auto test and high speed spin. The unit is working as designed.

Arrived on site for a washing machine thats not draining. Inspected unit and work area. Confirm the customers complaint when the unit was turned on but noticed the drain hose mounted to the washer is a rubber drain hose that was pinched and kinked at the back wall. Pulled the washer out and noticed the unit began to drain fully. Ran the unit through several test cycles and the unit drain and spun out as designed.

Arrived on site for freezer needing previously diagnosed parts. Upon arrival found unit unplugged and defrosted. Installed all 3 parts. Reassembled and tested unit. Found it cooling as designed. Informed cust9mer to give unit 24 hrs to cool. Call complete

"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Confirmed the customers complaint and found the unit grind as soon as it went into spin. Checked underneath the unit and found oil leaking from the transmission. It appeared that the cam was also starting to grind. Advised customer that we would need to replace the gearcase, cam, and belt for a good repair.

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint. Found temps (actual) at 5&37. Found ice maker stuck in harvest mode and not fully rotating. Ran diagnostics and found an open ice maker thermistor. Replaced ice maker and ran tests found ice maker filling and freezing ice as designed. Informed customer to give unit 24hrs to fill bin. Call complete

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit power cord disconnected, the drain hose disconnected with the drain hose to the disposal going to the sink and the main water hose disconnected from the valve. The customer advised that the unit filled with water over night and leaked on the floor. I found the customer has an RO system and the RO drain hose is connected to the dishwasher drain hose and is possibly backfilling into the dishwasher. The customer advised that the water in the dishwasher drain hose at this time was there after they disconnected it from the dishwasher. I re-installed the unit and reassembled all hoses and re-wired the unit and tested. Unit is operating as designed. I recommended that the customer have a plumber or contact an RO system technician to relocate the RO drain hose to the lower pipe or the lower P trap. The customer turned the RO system off at the shut off valve on the tank and advised they have someone going next week to re-plumb under the sink. After testing, I inspected all hose connections and all were dry (photos). No water leaks observed during service, job completed."

Arrived on site to inspect unit for not heating normally. Upon inspection found the console sent was damaged. Replaced the console with new one so customer can use oven. All rings fell off as well. Ordering new rings. Office to reschedule ; ordrng 1 W11029431 (Console) and 1 W10814133 (BEZEL KIT (5))

"Arrived on site to test unit for not drying properly. Found error code for no heat. Cleared code, tested unit, unit working as designed. Advised customer on purging cold water from sink prior to using unit and use of rinsing agent. No leaks detected. Job complete."

"Arrived onsite for the still squeaking a lot. Looked at the unit and found that the idler roller was completely worn down. Replaced the idler roller. Tested the unit. Squeaking did not come back. Re ordered correct retainer clips for the bottom kick panel. Office to reschedule ; ordrng 2 WP3388229 (Retainer)s, states that autho needed"

"Arrived on site to test unit for no cooling, tested unit found unit at room temp both compartments, removed back panel and Noticed Compressor not running test it start device and found that is shorted, replaced start Device, powered unit back on compressor kicked in unit is currently cooling, advise customer to put a water bottle into freezer and wait till it freezes to start loading refrigerator job complete"

"Arrived on site for a washing machine throwing a F9E1 error code. Upon arrival I found that the unit could not operate, for it would throw an F9E1 error code for long drain. Upon further inspection I found the lid locked, and the unit full of wet clothes. I cycled the power off for several minutes, and when powered back on I was able to get the unit into diagnostics mode. I found stored error codes F9E1 for long drain and F0E5 for off balance load. I tried to manually activate the lid lock, but it would not energize. I tried to activate other loads, but nothing would energize. I then gained access to the bottom of the unit and found the harness broken right at the connector to the drain pump. I removed the connector and ohmd out the drain pump. I found it at 20, which is within good range. This indicates only a bad harness. I am ordering the harness and the office will need to reschedule.; ordrng 1 W11569161 (Lower Harness)"

Arrived on site to install previously diagnosed parts. I found the unit now working as designed. Call complete.

"Arrived on site for cooling complaint. Ran diagnostics diagnosed a defective control,control exiting out of diagnostics. Replaced defective control ran diagnostics all test passed.

Arrived on site to test unit for shorted keypad. Found shred keypad replaced console test unit and unit test good job complete.

Arrived onsite to replace parts ordered by previous tech. Replaced all shocks. Tested the unit and unit did not bounce as much. No issues at this time. Job complete

"Arrived on site to test unit for no ice production. Ice maker responding. Found ice maker not filling. Installed new valve last visit and no signs of currently weeping. Removed fill tube and cleared of obstruction. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of no ice production. Found temperature in RC at 41 and FC at 0. Called techline SR 7732563716 spoke to Austin. Found icemaker turned off. Turned it back on and ran tests, 120, 96, and 97. Icemaker passed all tests. Techline said to have customer monitor. Job complete."

Arrived onsite for dryer not operating. I gained access to and tested the thermal fuse and exhaust thermistor and found them both showing open. I am returning with thermal fuse. And I am ordering 1x WP8577274 thermistor..; ordrng 1 WP8577274 (Thermistor)

Arrived onsite for microwave not heating. I tested unit and found that it indeed does not heating. All other functions work. I gained access to the mag and found that it was discolored due to rust. Ordering 1x w11493410 mag.office to reschedule.; ordrng 1 W11493410 (Mag)

Arrived onsite to install previously diagnosed pat. Upon arrival I found unit turning itself on and off. I gained access to and replaced control panel and Tess unit and found that it was operating as designed. I also advised customer to contact the unit to her WiFi through the whirlpool app as the unit need firmware updates. Job complete.

"Arrived on site to replace CCU/timer, after replacing unit tested good."

Arrived on site to diagnose a washer that is not cycling with proper water temps.found hot and cold water supplies switched and reconnected them to proper positions on valve. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to install new latch to resolve oven not making or turning light off. Replaced latch with new and retested. Verified unit is heating well past 100, and light is off. Call complete."

Arrived onsite for squealing during spin cycle. Replicated symptom. Ordering gearcase and clutch. Office to reschedule. ; ordrng 1 W11455453 (Gear case) and 1 W10754448 (Clutch)

"Arrived on site for complaints of no cooling. Found unit unplugged in garage. Plugged unit in and compressor never kicked on. Installed new start device to test, and compressor started up. Amp draw at .66. Exposed evaporator and found no signs of frost pattern starting. Will need sealed system technician to complete repair. Office to reschedule.; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 W11179385 (Drier tube) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for WATER NOT COMING OUT OF DISPENSER, MAKES SOME ICE BUT ICE IS VERY HOLLOW. Removed filter and installed bypass and found water began dispensing as designed. With filter installed it only trickles and barely dispenses anything. Removed fridge from the wall and found water was barely coming in from the wall. Gained access to the valve and found the valve filters were dirty. Customer recently had the water softener serviced. This is most likely the cause of the filter head and valve not allowing a good flow to come into the ice maker and dispenser when the filter is installed.

"Arrived on site for customer complaint of unit not cooling in either section, found all fans and compressor running, found weak frost pattern on evaporator, found sealed system leak, ordering compressor, evaporator, and coupler. ; ordrng 1 5304475098 (Compressor) and 1 Cnote (Auth/office to reschedule) and 1 5303918284 (Evaporator) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/2 hour job)"

Arrived on site to test oven for oven turning on and off. Found bad control board part no longe available but control can be rebuild. Pulled board out to ship for rebuild office to reschedule ; ordrng 1 Rebuild (Rebuild)

"Arrived on site and inspected washer and found actuator arm is not in cam kit ring. Replaced actuator, After replacement ran a diagnostic cycle and observed it spinning and agitating properly, job complete"

"Arrived on site to inspect unit for overheating. Upon inspection found the units blower fan not working normally, quoted customer to replace blower fan. Customer accepted. Replaced both parts and found the new blower fan did not start, checked connections and found no issues. Ordering new fan. Office to reschedule ; ordrng 1 W10641253 (COOLING FAN)"

"Arrived onsite for refrigerator not cooling in rc. Upon arrival I performed a temp test and for fc at 26 degrees and the rc at 40. I then gained access to the fc evap and found fan running, good frost pattern, and both defrost element and thermistor testing good. Which points to the control having an issue. Will need control to complete control 1xA01078804. Office to reschedule.; ordrng 1 A01078804 (Control)"

"Arrived on site to test unit for ice maker not working, tested unit found recirculating pump just grinding but no water circulating and reservoir cracked leaking all the water out will need new reservoir and recirculating pump to complete job office to reschedule; ordrng 1 W10837384 ( Reservoir) and 1 W11542867 (Recirculating pump)"

Arrived on call for complaint of top burners not working. Found the burners working properly. Checked terminal block and wired correct supply good at range. If problem continues recommend electrician check supply.

Arrived on site for washing machine not draining. I inspected the unit and work area. I found the pump running but not draining. I gained access to the filter and found it clogged. I removed the debris.I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived onsite for range heating to hot. Upon arrival put unit through heat test and found it off by about 15 degrees calibrated accordingly and showed customer how. Job Completed.

"Arrived onsite for unit leaking and top spray arm broken and dispenser door not opening properly. Looked at the unit and saw that the top spray arm is broken and the dispenser door will not close. Tested the unit for the leaks and saw that it was leaking from the sump and motor. Got authorization to have all parts replaced. Replaced top spray arm and sump and motor. Unit tested good. No leaks at this time. Ordered the dispenser to be replaced. Office to reschedule. Just need to replace dispenser upon next arrival. ; ordrng 1 W10861000 (Dispenser)"

Arrived on call to replace previous diagnosed parts. After replacing test and all functions working properly.

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a loud growling noise. I disassembled the unit and inspected the blower wheel and it is good. I found that the exhaust pipe is loose. Using some sealant tape and screws, I sealed the pipe and tightened it and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that some days the freezer will stay cold and some days it wont cool. I tested temps in the FC=-4 and RC was showing to be in the 50s. I found the FC evaporator fan motor running intermittently and there is ice on the right side of the evaporator, but it has a good frost pattern. After speaking with tech support, we determined that the genesis control board is going bad and there is a possibility that the fan motor is bad since its controlled by the genesis board. I advised the customer that I am ordering the control and fan motor and if the fan motor is needed, I will re-quote. Ordering the fan motor CNOTE-LSO and CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10822580 (Evaporator fan motor) and 1 CNOTE (LSO) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to install previous diagnose part. I replaced the water spigot with new. I tested the water dispenser, and waited 10 minuets. I found the dispenser still leaking. I checked the water lines no I found the line coming out of the dual valve scared. I replaced the valve and the water line to the dispenser. I tested the unit and found it not leaking any more. Job complete."

Arrived onsite for refrigerator not cooling in both Sections. Upon arrival I found the unit unplugged. I gained access to the power cord and plugged it back in an found that the compressor would attempt to start and the shut off see pix for startup amps with old devices and run amps with new device. I then owed out compressor and found windings within spaces. I the installed new start device and tested unit and found good frost pattern on evap along with good voltage and proper polarity at wall. Unit is beginning to cool. I avoid customer to put some water in the freezer and see if it freezes as a final test. Unit is now operating as designed. Job complete.

Arrived onsite for dishwasher having a little of water come back to filter plumber said was dishwasher failure. Upon arrival tested found unit operating as designed small amount of water will always come back into sump called techline to confirm Sr# 7732536920 Adrian. Job Completed.

"Arrived on site to test unit for wet dishes at end of cycle, tested unit found F7E1, no heat, removed error, ran test cycle heater now engaging, no damage or cracks detected, and resistance reading are good, customer stated that it takes a long time for water to get hot at the sink, advised customer to start dishwasher when water gets hot in sink, customer also running unit without rinse aid, customer stated that he thought that the pods contained rinse aid, advised customer as per owner manual that unit is designed to be ran with rinse aid, all other components tested good no leaks detected job complete"

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and tested unit is now operating as designed. Job Completed.

"Arrived on site for The washing machine does not rinse the clothes, the water stays there. PO #: 04531670. Placed in diagnostics and F0E5 and F7E6 came on. Gained access to actuator and found arm was not engaged into splutch. Removed actuator and installed new actuator. Ran diagnostics cycle and all cycles completed without issue. No leaks detected. Job completed."

"Arrived on site for unit intermittently power on and off. Ran diagnostics,no error codes. UI intermittently no responding. Customer also complaining about dispenser issues. Will order and replace dispenser assembly,main control,and UI. Will need AUTHO. Office to reschedule ; ordrng 1 W10575334 (Dispenser) and 1 NeedsAUTHO (Need AUTHO)"

Arrived onsite for refrigerator tripping breaker once a day. Called tech line for assistance. Tech had me check breaker. Breaker is 20 amp ark fault. Ran unit and is operating at 1.026 amps. Tech explained that ark breaker may not be capable of handling appliance. Unit is running as designed

Arrived onsite to replace previously diagnosed parts. Replaced keypad control and display. Tested unit by heating glass of water for 30 seconds. Unit operates correctly. Job complete

Arrived on site to install previous diagnose parts. I replaced the adjuster and the stops. The unit is working as designed. Job complete.

Arrived onsite for microwave not heating and found burning smell and no heat from microwave during cycle. Also sound that indicated failing transformer. Ordering mag cap and diode and transformer to repair. AUTHO required. Office to reschedule. ; ordrng 1 WB27X10971 (Transformer)

Arrived on site to test unit for no chime signaling cycle is complete. Customer unable to hear button tones and chime. Unit is working as designed.

"Arrived on site to inspect unit for not starting cycle, upon inspection found the unit was leaking at some point causing the float to trip, cleared water and tested no leaks from hoses or tubes. Cleared debris from corners. Complete"

"Arrived on site to replace main harness from previous diagnosis. Replaced harness and tested unit found left front infinite switch crackling. Replaced switch, tested unit, unit now working as designed. Job complete."

Arrived on site for left front burner not igniting. I inspected the unit and work. I replaced the front left burner head and spoke to the customer about how the unit ignites. Job complete.

"Arrived on site to diagnose washer that was not progressing past rinse, leaving clothes wet. Checked error codes and found error for low / slow fill. Ran valves and found valves were filling very slow.Removed valve and replaced. Found a lot of sediment getting into valve. Advised customer to install a filter on the lines to avoid fouling out more valves with debris.

"Arrived on site to install FF drawer cover. Replaced cover, tested unit, unit working good. Job complete."

"Arrived on site for customer complaint of leak, found leak coming from sump, also found broken dispenser and broken wheels, ordering parts. ; ordrng 4 W10195416V (Wheels)s and 1 W10671942 (Sump) and 1 W10620298 (Dispenser)"

"Arrived on site for top load washer sensing mode not enough water going in. Placed in diagnostics and no error codes came on. Customer described when washing small loads on auto sensing the washer uses way too much water. On normal size loads it doesnt seem to fill enough on auto sensing. The washer only has auto sensing, auto sensing with extra rinse, and two deep water washes. Customer wants to be able to wash a small load and not have the basket fill with so much water. I ran through all diagnostics cycles and washer is running as designed. I referred to the owners manual in troubleshooting where it discusses Not enough water in washer in regards to large loads on auto sensor. It explains this is normal operation for an HE low-water washer. If the Water Level knob is set to the Auto Sensing setting, the load will not be completely under water. The washer senses load sizes and adds the correct amount of water for optimal cleaning. I went over this with the customer to explain why he may experience lower water on auto sensing. Regarding small loads I recommended he try delicate or casual to hopefully get the results he would like. Job completed."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the customer had the unit pulled out from the cabinets. Customer provided a video of the unit leaking water which was coming from the element nuts. I found dry water streaks at the nuts at the back bottom area of the unit. (Photos). I removed and replaced the element per service pointer #W11540964 and tested the unit. Unit is operating as designed and no further leaks (photos). Also, I found one of the 3rd level rack stops broken. I am ordering the stop D2C per MS and having it shipped directly to the customer. No water leaks observed at the end of service.; ordrng 1 W11545307D2C (Rack stop)"

Arrived on site for complaints of unit not spinning. Found incorrect installation and lock nut. Corrected issue and tested. Ran factory diagnostics with customer and unit passed all tests. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface, control, and drain pump and tested the unit. The unit still had issues trying to start the cycles. Found the lid lock assembly not registering the lid closed even when the when was the closed state. Replaced lid lock assembly and tested the unit. The unit begin to work as designed. Call complete."

"Arrived on site for customer complaint of unit not heating all the time, found right side switch was not activating all the time, I added spacer behind screw of door track, unit tested good."

Arrived onsite for not operating intermittently and screen throwing error and found control failure. Replaced control to repair. Advised customer on repair.

Arrived on site to test unit for unit not coming on. Found unit getting power but nothing responding. Will order new control board and new harness for fuse. Also found heating element leaking will order new element office to reschedule ; ordrng 1 W11462459 (Control board) and 1 W11397505 (Fuse) and 1 W11568793 (Harness) and 1 W11537778 (Heating element)

Arrived on call to replace refrigerator door. After replacing test operation.

Arrived onsite and found unit rusting and burning from exposed metal in cabinet. Customer provided factory paint. Used paint to repair exposed metal problem in cabinet. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on call for complaint of warm temperature in refrigerator. Found the sensor cutting off heater too soon in defrost. Replaced harness.

"Arrived on site for a washing machine thats flashing an F71 error code. Inspected unit and work area. Ran the unit through diagnostics and cleared the code due to the code not registering as any particular error code. An F70 (UI to ACU communication error) error code showed up. Attempted to remove the code several times only to have the air pump back up. Checked connections between the user interface and control and all were seated properly. Per the taxi, ordering the user interface, harness, and main control just to be safe. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items. .; ordrng 1 W11455205 (UI) and 1 W11455206 (Control) and 1 W10330606 (Harness)"

"Arrived on site to inspect refrigerator door noises. Upon further inspection, I opened the right RC door and the hinge began to immediately make a squeak noise. I found that there was no grease on the hinge and the hinge rubbing together was causing the noise. Using the grease that was prescreened, I placed some on the hinge and tested. Door is no longer making the noise. I placed some grease on the left FC door hinge as well. Leveled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected dryer and found customer experience is dryer sometimes stops cycle early and clothes are not completely dry. Check moisture sensor by completing circuit with a piece of foil tape and allowing it to run on a normal cycle. It slowly added time until tape was removed and then immediately started removing minutes. Moisture sensor is working properly. Recommended to homeowner that timed dry be used if there is a possibility clothing items will not make contact with moisture sensor. No further repair is required at this time, job complete"

Arrived on site for refrigerator needing previously diagnosed thermistor ice maker and control. Upon arrival installed the three needed parts. Reassembled and found unit immediately turned on and all hardware functioning. Informed customer to give unit 24 hrs to make ice. Found (hi/h1) errors no longer appearing. Call complete

"Arrived on site for a dishwasher leaking. Upon arrival the customer stated they saw signs of leakage on the bottom of the cabinets. However, they have not necessarily seen water come out. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position and F9E2 for diverter stuck on. I ran a diagnostics cycle and found that when the wash motor first started, the wash arm did not rotate. After roughly 45 seconds of running, it began running as designed. Upon further inspection I found the diverter dripping water. This indicates a faulty sump and motor. I installed the new sump and motor and then tested the unit. I ran a diagnostics cycle and found it ran through as designed. No leaks observed at the end of the service.

Arrived on site for refrigerator needing previous diagnosed controls and evap fan. Upon arrival installed all 3 needed parts. Reassembled unit and found overall unit starting to cool and function as designed.Call complete

"Arrived on site to inspect unit for not allowing water through the unit. Upon inspection found the units PEX line missing, ordering part. Office to reschedule ; ordrng 1 8212547RP (Pex)"

"Arrived on site for double wall oven not heating correctly. Upon arrival confirmed complaint. After further inspection I found L2connection on hardwire wasnt connected properly. After running resistance test on following parts: Broil (upper) 14ohms, baker (upper) 19.5ohms, broil (lower) 14ohms, bake (lower) 19.7ohms, sensor (lower) 10.8kohms (room temp), sensor (upper) 1.08kohms, I found ACU was still failing to switch broil and bake elements during preheat. Replaced ACU and reassembled and tested unit. Found both ovens heating to desired temps during preheat tests. Call complete"