"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to get the drain pump turned on and I could hear the pump motor but no water was being drained. I found the drain hose kinked at the disposal and also found the unit connected with the RO system drain hose (photo). I corrected the dishwasher drain hose (photo) and retested the unit. I found the drain pump struggling to pump the water out the unit so I removed and replaced the drain pump and retested. Unit is operating as designed. I recommended that the customer have whoever installed the RO system to remove the RO drain hose and position it on the lower piping and explained that the manufacturer will not be responsible if the dishwasher floods the home and the RO system drain hose is installed this way. I advised that the RO tank will drain and can potentially backfill into the dishwasher causing it to overflow and flood the home. I contacted techline and got this information documented in SR #7735786333. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised the front right burner flame doesnt work properly. Tested the burners and found the flame too low on the high setting. I inspected the orifice and found it dirty. Removed he orifice and cleaned it and retested and the burner is operating as designed. I cleaned the remaining orifices and retested and all burners are operating as designed. Tested the oven and it too is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher rack falling. Upon further inspection, I found the upper rack had jumped off track on the left side. I adjusted the rack and track and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for a DW that is leaking upon inspection I found leak coming from the sump&motor. I installed the new sump&motor and tested the unit and found no more leaks. Job complete"

"Arrived on site to install new valve housing and valves. Repaired and tested unit. Verified all functions working properly, and cold water flow was restored. No water leaks found. Repair completed."

Arrived onsite and maintenance unable to attend to matter during window. Ordering the ui control due to case history on this model. Office to reschedule when part arrives. ; ordrng 1 W11664671 (Hera control ui)

Arrived onsite and determined ongoing issue with door tension. Alignment feels and appears to be normal with left side door and soft close is working but last bit of tension insufficient to engage door latch without being touched closer by hand at which point it will stay closed. Hinges have already been replaced. Sr#7735776560 bruce. Said frame could be damaged or receivers could be damaged. Ordering receivers and hinges for return service. Will inspect for frame damage while onsite. ; ordrng 1 W11643900 (Hinge) and 1 W11318331 (Left receiver) and 1 W11317948 (Receiver right)

"Arrived onsite for dryer gasket and determined gasket would need to be replaced, ordering gasket and adhesive to repair. All else checks good.

Arrived on site for microwave making noises when opening the door. Inspected unit and work area. Tested unit and its operating as designed except the light bulb itself. Im ordering a light ordrng 1 W10886919 (Lamp-bulb)

"Arrived on site for induction cooktop, inspected unit and work area. Customer complaint was still the same issue F47. I found that the unit was not installed correctly from the first time when it was installed. Called techline and spoke to Rich SR#7735773900 and I explained of what I found. Thechline recommended to replace the module and advise customer that the unit needs proper ventilation. I explained to customer and they disagree. Spoke to my manager CS and he will contact CX to explain. ; O-emld tckt"

"Arrived on site to diagnose range that is not heating. Tested unit and found igniter is not glowing, showing 120 ohm resistance. Can hear relay closing on control. Ordering new igniter to resolve. Office to schedule return visit when parts available. ; ordrng 1 W10918546 (Igniter) and 1 W11126814 (Control)"

Arrived on site for oven giving 8-0 fan code . Ran diagnostics. Blower motor is functioning in both low and high modes . Ordering blower motor . Call to set return . ; O-emld tckt

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new module and tested unit and found no change. I am now ordering Spark, module harness, Igniter left Front igniter, left rear igniter, right rear igniter, right front igniter center. Office to reschedule. ; ordrng 1 WPW10475149 (Spark module) and 1 W11561436 (Harness) and 2 W11507531 (Igniter Left Front & Right Front)s and 2 W11507532 (Igniter (Left Rear & Right Rear))s and 1 W10852959 (Electrode, Stack (Center))"

"Arrived on site to install previously diagnosed parts. On inspection found I had the washplate, I needed the agitator for the unit. Daniel found the correct parts and add the to the service order. No water leaks detected during service.; O-emld tckt"

Arrived on site to test unit for loud noise. Test unit and found both ovens making loud noise when pre heating. Found noise coming from convection blowers. Ordering parts office to reschedule ; ordrng 1 W10860984 (Motor fan and blades)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dr hose due the original part being badly crimped. Customer advised that the unit continues to make the noise it was making before and provided a video of the noise which sounded like the condenser fan blade hitting something. I placed the unit in diagnostics and tested each component and when the valve came on, I heard a vibration noise and found it was the valve bracket vibrating against the unit chassis so I adjusted it and the noise stopped. When the recirculating pump came on, it began to make a grinding noise as if it were struggling to pump. When the condenser fan came on, I could not hear anything other than normal noise. I advised the customer of my findings, in which, they heard this noises as well. I am ordering the valve, recirculating pump, condenser fan motor and blades and CNOTE-2HOUR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve) and 1 W11387394 (Condenser motor) and 1 WP2188935 (Fan blade) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. When I plugged it in, I heard the start device make a click noise and the compressor began to make a loud rattling noise then the start device clicked again. I verified voltage to the unit and the evaporator fan is operating. I found the compressor is locked up and will and will need to be replaced. I am ordering the compressor kit, UV dye drier, access valve, CNOTE-2HOUR JOB, NITROGEN, R600 KIT and office to order remaining parts and schedule return service. Unit left unplugged for safety.; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. When I plugged it in, I heard the start device make a click noise and the compressor began to make a loud rattling noise then the start device clicked again. I verified voltage to the unit and the evaporator fan is operating. I found the compressor is locked up and will and will need to be replaced. I am ordering the compressor kit, UV dye drier, access valve, CNOTE-2HOUR JOB, NITROGEN, R600 KIT and office to order remaining parts and schedule return service. Unit left unplugged for safety.; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

Arrived on site to diagnose a refrigerator with lights not working. Found top led assembly failed and fc led failed. Replaced top assembly and am ordering fc module. ordrng 1 W11602886 (Fc led)

Arrived on site to test unit for not powering on. Found console receiving proper voltage but not responding. Also found lid was broken potentially preventing lid lock from engaging. Recommend replacing console and lid. Needing autho and office to reschedule. ; ordrng 1 W11135393 (Console) and 1 W11256781 (Lid(chrome/shadow))

"Arrived on site and Set washer into a diagnostic cycle, Found all functions are operating properly and showed customer how basket and tub are suspended. Showed customer correct loading To minimize unbalanced loads. While lifting top scratched it on the front will need a new one.; ordrng 1 W11513251 (Washer top)"

Arrived onsite for unit turning on on its own. Upon arrival inspected unit and found control is malfunctioning. Ordering control to complete repair. Office to reschedule. ; O-emld tckt

Arrived on site and inspected washer and found it immediately shows F1E1 error code when a cycle is a temple. Will need to bring back control board to correct issue will also bring back anything that may be needed after control board is replaced.; ordrng 1 W10422889 (Control) and 1 WPW10446418 (Control panel) and 1 W10485684 (Harness) and 1 WPW10374126 (Motor control)

"Arrived to inspect cooling loss. The unit had frozen up and the customer had already defrosted. I verified all functionality of the unit and all systems were operating as designed. A search in the MFG website revealed an updated service flash: Technical Service Pointer #: W11642483 Rev C Action, Release Date: December 2022, posted post our last visit. Office to order the control and contact the customer to arrange return service. No water connections to unit.; ordrng 1 W11546690 (Control) and 1 WP2315549 (Fan Motor) and 1 W11650661 (Heater and Harness Assy)"

Arrived onsite for a cooktop with the burners not lighting. I found all burners lighting correctly. The issue is when the center burner valve is turned all the way down to simmer and then turned up the flame goes out and gas keeps coming out. I could get the valve to work correctly after spinning the shaft back and forth multiple times but when it stays off for a short period the valve fails again. I believe there is to much valve grease in the valve body causing this and the valve will need to be replaced. Ordering W11246817 valve-burner. Office to RS.; ordrng 1 W11246817 (Valve-Burner)

"Arrived on site to diagnose dryer that is not making end sound or tone. Customer said several dryers have no triggered that sound. Called tech line who says switch and control are the only 2 items that affect this, but noise level is not adjustable. Ordering new control and switch for cycle tone. Office to schedule when expart arrives.; ordrng 1 W11168256 (2 pos switch) and 1 W11627508 (Control)"

"Arrived on site to test unit for no ice production, tested unit found no ice in bin, ran test and found ice maker turning extremely rough , completed first cycle but failed next, ran water fill and found that fill tube is frozen, ice box fan running really weak, recommend replacing ice maker, ice box fan, fill tube heater and control, ordering parts office to reschedule ; ordrng 1 W11087201 (Fill tube heater) and 1 W10846539 (Ice box fan) and 1 W11579560 (Ice maker)"

"Arrived onsite for a refrigerator that will make ice but not dispense the ice. I found the impeller stripped on the motor shaft and could not get it off. The center divider will need to be ordered and replaced with the prescreened impeller, motor, and spacer. Ordering WPW10309864 divider. RS for Thu 2/23.; ordrng 1 WPW10309864 (Divider)"

Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the ice maker would not harvest and the water valve was chattering wen testing water flow. I am opening the ice maker and both water valves. Office to reschedule.; ordrng 1 W11482025 (VALVE) and 1 W11482383 (VALVE) and 1 W11579560 (ICEMAKER)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making loud noises when making ice. Inspected unit and tested in diagnostics and found the fill valve for icemaker humming loudly. Im ordering dual valve to fix issue. No leaks where observed at the time of service. ; ordrng 1 W11567408 (Dual valve)"

Arrived on site to test unit for left front burner not ignite correctly. Found switch harness was installIncorrectly. Secured harness correctly test unit and unit test good. Also found damaged burner heads for the left front and right rear burner. Ordering new burner heads 1 WB16K10070 (RR burner head) and 1 WB29K10023 (Burner cap)

Arrived on site for not dispensing ice. Found auger motor seized unit will need a new auger motor and yoke ordering parts. (LM ONLY); ordrng 1 12001773 (Motor) and 1 WP63052-2 (Impeller)

"Arrived on site and inspected washer and found your case is leaking oil, took pictures. ; ordrng 1 W11393685 (Gearcase)"

"Arrived onsite for stand alone freezer not cooling properly. Upon arrival inspected unit. Found temperature issues the higher the shelf level. Bottom and second shelf are frozen but anything above hat was thawing or thawed. Spoke to SW and there is service pointer for unit. Ordering frost kit, main circuit board, and air tower Instructed customer to have unit manually defrosted 48 hrs prior to visit. Office to reschedule .; ordrng 1 5303918891 (Air tower) and 1 5303918878 (Kit) and 1 5304529281 (Board)"

"WRT138FFDM01 Arrived to inspect no cool. Upon initial plug in, the unit made a growling and ed startup sound and then engaged. Amp draw after five minutes only reached .68 and a short-cycle attempt revealed the compressor making the growling noise until start device disengagement. Windings measured 4.4 and 5.4 and start to run was 9.3 , slightly lower than expected. I replaced the start device and capacitor and tested. The compressor actually sounded worse with the replacement. The unit will require a compressor replacement. Office to order compressor, dye drier and service port. The heat exchanger is copper. Please allow two hours for sealed system repair, R600a kit required and service management to add any additional parts required. Office to contact customer to arrange return service. No water connected to unit. ; ordrng 1 W11358352 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Access Valve)"

"Arrived on site for refrigerator not cooling properly, and leak8ng from the dispenser. Upon arrival confirmed issue and verified ice door chute not sealing correctly due to fractured/broken WP2305202 bracket, WPW10184813 motor, WP2305258 door-chute, WP2305204 support. ordrng 1 WP2305202 (Bracket) and 1 WPW10184813 (Motor) and 1 WP2305258 (Door-chute) and 1 WP2305204 (Support)"

Arrived onsite for a built in MW that has F2E1 Stuck/shorted key on the display. Upon arrival I attempted to reset the unit and found no change the customer also informed me that she had already power cycled the unit and found no change as well. Founding the tech sheet as a guide I am ordering the console ordrng 1 W11229663 (PANL-CNTRL) and 1 W10815465 (CNTRL-ELEC)

"Arrived on site to diagnose refrigerator not dispensing any water. Tested unit on arrival and paddle felt loose, and switch wasn't triggering. Removed trim and found the plastic retainer on the separator cover holding the micro switch was broken, so switch didn't touch paddle ordrng 1 WP2180226 (Bracket) and 1 WP2194719 (Retainer spring)"

"Arrived on site to test unit for not turning off, tested unit found timer is not advancing causing the unit to stay on, called safety to report my findings, got authorization to proceed with timer replacement W160V51WPL1, replaced timer and tested, unit is now running as designed, job complete"

"Arrived on site and replace lower harness diagnosed on previous visit, Washer will now drain all stagnant water and complete a diagnostic cycle, job complete"

Arrived on site to test unit for flames to high. Test unit and found all burner high on low. Adjusted the flames test unit and unit test good job complete.

Arrived on site to test unit for right front burner and center burner flames way to hog. Test unit and found wrong orifices installed. Replaced orifice to LP test unit and unit test good job complete. Installed new bezel job complete.

"Arrived on site for not washing clothes. Upon arrival, ran diagnostics and got F7-E7 motor unable to reach rpm. Test unit and found with load the agitator does not rotate correctly. Inspected belt,cam, and agitator and all are good. Need to replace hub. Replaced hub and test unit. Unit is now operating correctly. No leaks present at this time. Job complete"

Arrived onsite to repair broken blower wheel. Used blower wheel and repair kit to fix. Dismantled and removed broken blower wheel. Installed kit parts and blower. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced the compressor and uv drier and access valve. Pulled vacuum on unit for 20 minutes. Held vacuum properly. Charged system with 5.7 oz of R134a and observed for proper operation. Unit is now operating as designed. All checks good.

"Arrived onsite and installed all previously ordered parts. Unit is now operating as designed. Advised customer on repair and tuned ignition for best operation. All checks good. Front left burner has a slower ignition than the others even related to spark alignment and draft, made adjustments to compensate. All checks good."

Arrived onsite and found unit operating with sensor dry consistently not drying well on certain loads. Determined poor harness connection at control contributing to failure. Corrected connection to improve performance. Advised customer on findings. All checks good. Unit is now operating as designed. Advised customer on repair. Advised customer on use and care. All checks good.

"Arrived on site for oven, inspected unit in work area. Unit was showing error code F8E0. Called techline spoke to joe SR#7735770410 and recommended to replace lower oven fan. I had both fans so I replaced both. Cleared codes and retested. Unit is now operating as designed. Job completed."

Arrived on site to test unit for loud noise. Ran all moving components and found all components working as designed. No frost build up on evaps. Found unit does not have water hookup and noticed ice maker was on. Turned ice maker off and advised customer to monitor and if issue persists to record video. Job complete.

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good. Job complete.

Arrived on site to test unit for f47 error codes. Replaced both modules test unit and unit set good job complete.

"Arrived on site to replace previously diagnosed bellow, replaced bellow and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken parts, tested unit found rack adjuster wheels broken off, replaced rack adjusters, tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control, replaced control and tested, lights are working properly now and unit is running as designed, job complete"

"WTW5000DW2 Arrived to inspect no spin complaint. I entered service test mode and found F7E6 (Motor Fault) as the only stored error code. Manual test mode revealed the unit would agitate and spin, but there was an audible squeal during ramp up and coast down, during the spin test, but expected and within acceptable limits. Inspection of the gear case area revealed nothing out of the ordinary, except for the secondary lock on the motor connector was not secured and I corrected. The capacitor tested at 51.4 ?F. Further inspection revealed the basket hub was loose and showing signs of excessive wear on the splines. I removed and replaced the basket hub and recalibrated. The unit operated as designed within service test mode and there were no leaks observed during service. ; used 1 W10528947 (Hub) from stock"

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on found breaker would trip,installed unit to another outlet unit powered on checked low side pressure good unit cooling down. Advised customer to have breaker replaced that controls outlet behind the refrigerator"

"MSS25N4MKZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sealed system components and then vacuumed the system. Holding at 480 microns for 15 minutes, I charged with the MFG prescribed 68 grams of refrigerant and tested. The unit resumed normal function and started cooling as designed. No water connects to unit."

"Arrived on site to install new console to resolve issues powering on. Tried new console and couldn't get it to power on. Adjusted the ribbon cable and power connector on the console. Retested and found it powered on fine. Unit seems to have trouble powering on sometimes, but a basic replug fixes it every time. Repair completed"

Arrived on site to install previously diagnosed part. Upon arrival I installed new pts relay and tested unit and found that unit would not heat. Upon further inspection I found that the connections at the high limit thermostat was not connected properly I corrected this and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a vent fan making noise. On inspection the screw that mounts the vent flap was a to long and rubbing on the blower making the noise. Snipped the end of the screw off and tested unit. The unit is operating as designed.

Arrived on site to replace previously ordered parts for dryer. Replaced heater and tested unit. Found all is functioning properly at this time.

"Arrived on site for dryer, inspected unit and work area. Customer complaint taking 2-3 loads to dry. Tested unit and it was heating up to 170? on high. Tested the air flow and it was perfect. Gained access to the back of the unit to test fuses and thermostat and checked good. Tested the heating element and was showing signs of wear and cracks. Installed new element and tested unit was now heating up to 180? after heating lent replacement. Until is opening as designed. Job completed."

Arrivied onsite for dishwasher not completing cycle. On inspection the dishwasher went through diagnostic mode with no issues. What the customer was explaining was about 45 minutes into the cycle it would stop and the only way it would start again was by powering it down. I replaced the pump to see if it was a heat issue on the pump since 2 control board did not resolve the issue. No water leaks detected during service.

"Arrived on site to inspect microwave error code. Upon further inspection, I found the display showing F1E5-inverter issue. I removed the unit from the cabinet and placed on my oven dolly. I inspected the inverter and magnetron and found they had failed. Following the tech sheet, I removed and replaced the inverter and mag and retested and continued to get the error code. I removed and replaced the main control and retested and unit is operating as designed. I attempted to contact the owner and left a vm advising of my findings and repairs. Unit placed back in its space and retested and it continues to operate as designed. Job completed."

Arrived on site for a washing machine that still wont spin out the clothes and is leaking. Inspected unit and work area. Remove the back cover of the washer and found the pressure hose had not been inserted onto the tub causing the issue with the leaking and the unit not Completing the cycles. Attached the pressure hose to the unit and reassembled the unit. The customer had another washer installed and his washer connections and he advised that he did not want to worry about moving the washer just yet. That so I was unable to test the unit but the customer advised that he would call back if any other issues persist. Call complete.

Arrived on site for a dryer that has a broken handle. Inspected unit and work area. Did confirm the customers complaint and replace the door handle. Test the unit and the unit began working operate as designed. Call complete.

Arrived on site or a washing machine that has no tones on the user interface and is making intermittent sounds during agitation. Inspected unit in work area. Did confirm the customers complaint about the user interface and removed the agitator. Found several socks stuck up underneath the agitator causing the abnormal sounds intermittently. Removed the obstructions and tested the unit. The unit began to work and operate as designed. Replaced the user interface and tested that. Found that unit making sounds as normal. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

Arrived on site for a cooktop that has burners flames that are too high. Inspected unit and work area. Did confirm the customers complaint and adjusted the valves to shorten the flames. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site for no ice. Removed bin found large block of ice causing bail arm to be raised and shutting off icemaker,removed ice from bin reinstalled bin icemaker ran through a cycle,dumped ice and filled."

"Arrived on site for no ice and water not dispensing. Found a frozen water tank due to air leaking between fan scroll and air tower,added sear to gaps,defrosted water line and fill tube line,ran diagnostics good water flow from dispenser ran icemaker test,icemaker passed harvest ran fill test passed."

"Rubbed on site for refrigerator that is a little rusty freezer section and is not cooling the refrigerator section. Inspected unit and work area. Did confirm both customers complaints and found frost buildup in the freezer even though the freezer door gasket was lined properly with the cabinet. Found separation in between the liner and the cabinet causing the issue. Found that I could stick a quarter and some in the cabinet liner is certain spots. In the refrigerator section, I found that the air return channels were blocked with ice. I called Whirlpool Techline and spoke to Travis SR# 7735773799. Remind me to send him several photos of the dabs longer and freezer sections. He did advise that the gaps were quite large but that engineering wanted us to silicone the edges of the cabinet prior to sending the unit to review. Used silicone to bridge the gap between the liner and cabinet in both sections and removed the frost build up inside the air return channels. Test of the unit in the unit begin working operate as designed. Call complete."

"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. I ran the unit through diagnostics and found an F7 E5 (shifter fault) error code. I ran the unit through an auto test and found the unit work as designed until it got to the agitation portion of the cycle and then shut down. Attempted to do a spin test and found the same thing happened to the control where it would shut off and then come back on. Checked the shifter, motor, and capacitor and could not find an issue. Checked continuity through my wire harness and found proper continuity. What ahead and replace the control and tested the unit. The unit began working operate as designed. Call complete."

Arrived on site to diagnose a washer that is not cycling properly. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a cooktop with a gas leak. Found incoming gas lines not fully tightened and tightened all connections. All is working properly at this time and no leaks were found after service was performed. File# 7735743021

Arrived on site to diagnose a range with a handle not fully installed. Found rt side handle screw not installed through door bracket. Reinstalled handle properly and all is working properly at this time.

Arrived on site for unbalanced/ vibrating. Upon arrival inspected unit and found suspension is shot. Replaced suspension W11130362. Test unit by running a spin cycle with clothes. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for not heating. Upon arrival test unit and is not heating. noticed main gas supply valve is off. Turned on gas and test unit. Unit is now heating and operating as designed. Job complete

Arrived on site for intermittent preheating issues. Upon arrival. Test unit and unit is operating strangely when trying to preheat. Power cycled unit at breaker and ensured Wi-Fi connection to be sure there are no missing updates. Test unit and now preheating correctly. Unit is operating as designed. Job complete

"Arrived on site to install previously ordered parts. Replaced motor W11497303, shield Wpw10427633, and agitator W11550891. Calibrated unit. Ran automatic test cycle and test passed. Unit is operating as designed. No leaks present at this time. Job complete."

Arrived on site for washer not spinning out load . Ran diagnostics got 7-1 error code . Replaced actuator and cap. Ran diagnostics test wash . All checked normal. No water leaks detected at time of service. Job complete .

"Arrived on site for dryer not powering up. Found breaker tripped . Found thermal fuse inserted upside down causing wire connections are inside housing and shorting itself out . Replaced and fix placement of fuse . Checked and found no issues at block ,heater and thermostats . No lint build up at time of service. Job complete"

"Arrived on site , replaced heater and wash motor . Ran diagnostics all checked normal. No water leaks detected. Job complete."

"Arrived on site for water still standing in fabric tray . Also found outer tub ring not on . Put bellow ring back on . Replaced dispenser assembly. Ran diagnostics,all checked normal. No water leaks detected. Too late to call tech line . Job complete"

Arrived on site and replaced heating element per special project. Tested unit and found no signs of leaks. Job complete.

Arrived onsite for washer making a screeching/grinding sound during spin. Upon arrival inspected unit. Unit would not go into diagnostics. Power cycled unit and then could proceed. No error codes. Inspected underneath unit and found worn cam and belt. Looked to have oil residue but was grease not oil. Replaced cam and belt. Ran multiple tests and unit was not making any excessive noises. Job complete

Arrived onsite to replace heating element under Special Project S17304. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on site to test unit for not washing properly. Found no high drain loop installed causing water and food to back drain into dishwasher. Ran diagnostics with no issues. However did notice excessive suds present at end of diagnostics. Advised to run periodic clean cycles to remove any excessive soap build up also Installed high drain loop. No leaks detected. Job complete.

"Arrived on site and inspected washer and found drain pump is reading 2.4 ohms and control board has failed. After replacing both washer will now complete a calibration cycle. Started a normal cycle and it is progressing normally. Advise customer to let you complete to wash out the washer as best as possible. Also recommended running a machine cleaner remove any residual aromas, job complete"

"Arrived on site to test unit for odd cooktop flames. Found front two and left rear burners were not converted properly. Properly converted unit, now working as designed. No leaks detected. Advised to download app and connect unit to WiFi to ensure latest software is uploaded. Job complete."

"Arrived onsite for right rear burner not functioning. Tested unit and could see igniter sparking but could not hear gas flow. Disassembled and inspected. Found debris stuck in orifice, clogging the port and not allowing gas to flow. Removed orifice and cleaned. Reassembled and tested, unit is functioning properly. Job complete"

"Arrived onsite for refrigerator not cooling. Confirmed compressor failure. Upon disassembly and accessing compressor compressor noticed the unit has extensive damage on the backside. Called tech line for assistance. Sent pictures to tech, SR#7735774055. Tech reviewed and recommended not proceeding with repair. Customer needs to reach out to customer service at 1800-253-1301 and refer SR# above. Job complete"

Arrived on site for washer not starting/completing cycles past sensing setting. Upon arrival confirmed issue but found no fault codes in diagnostics. Upon further inspection I found cold site cuttoff in off position not allowin water to enter unit. Reset unit and found no leaks and washer working as designed with no failures. Call complete

"WRT138FFDM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sealed system components and then vacuumed the system. Holding at 420 microns for 15 minutes, I charged with the MFG prescribed 48 grams of refrigerant and tested. The unit resumed normal function and started cooling as designed. No water connects to unit."

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue and installed uv drier, compressor, and access valve. Pulled vac and recharged with 5.3oz of r134a. For no leaks and unit starting to cool as designed, informed customer to give unit 24hrs to stabilize temps, call complete"

Arrived on site for a refrigerator that is not making ice. Upon inspection I found that the fill tube was frozen along with finding a ice block in the ice maker funnel. I perform Service Pointer #: W11560805. And ran a harvest test and found the ice maker operating as designed along with the water valve. No leaks at this time job complete

Arrived on site for a cooktop that has a malfunctioning center burner. Upon inspection I found that the center valve was malfunctioning. I replace it and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a DW that is leaking for the door. Upon inspection I found said leak. I replace the tub gasket and tested the unit several times and found that the unit was no longer leaking. Job complete

Arrived onsite to install previously diagnosed parts. Upon inspection I found that the agitator cam was not installed properly. Upon further inspection I found that the teeth on the hub were stripped out. I replace the hub and corrected the installation of the agitator cam. I then tested the unit and found the unit operating as designed. Job complete

Arrived onsite for previously diagnosed parts. Installed the rack nuts on the 3rd rack. No water leaks detected during service.