Near Austin, TX 78758
Eman J.
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW7590FW0 Arrive onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78748
Luis
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for cooling issues found gap between liner and gasket to cabinet,added adhesive to gaps between liner and cabinet remolded door seal."
Near Wimberley, TX 78676
Robert
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3 Arrived onsite to test unit not cooling. During inspection found that the compressor was shorted to ground. Had continuity from ground to all three post. Need to replace compressor. Previous repair company installed a hard start kit so harness will need to be replaced. Need to send sealed system technician.; ordrng 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10233960 (compressor) and 1 W11224411 (WIRE HARNESS ) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator)
Near Austin, TX 78739
Luis
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no leds in freezer and upper section of fresh food. Per service pointer W11460554 called tech support
Near New Braunfels, TX 78130
Richard
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer making a noise during spin cycle. During testing found that the gearcase was the cause of the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not draining. I inspected the unit and found water standing in the bottom of the tub. I checked the drain hose port at the garbage disposal and found that the drain hose tab had not been punched out during install causing the drain problem. I punched out the tab and put the unit into diagnostics. The unit is functioning and draining as designed. No leaks detected during time of service. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and inspected refrigerator found that damper is opening and closing, short cycling . ; ordrng 1 W11035841 (cntrl-elec) and 1 W11164593 (DAMPER) and 1 WPW10758681 (cntrl-elec)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/21/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested operation, all tested good."
Near Taylor, TX 76574
Andy
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to install previously diagnosed gearcase, drain pump, suspension and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of unit putting hot water in during cold water washes, found faulty control, I replaced control, unit tested good."
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install stops on dishwasher due to issue with rack. Installed dishwasher stops and tested. No problems found.Complete
Near Austin, TX 78734
Wesley
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KSSC48FMS01 Arrived onsite and replaced fan per diagnosis and noticed better performance. Did not replace control. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78746
Luis
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for defective ice door. Replaced ice door motor and ice door,added sealer to gaps in ice chute,replaced water filter. Tested ice dispenser ice door sealing correctly.
Near Austin, TX 78734
Wesley
Job Details: 07/21/2020
COOKTOP KITCHENAID KICU569XSS00
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL GB2SHKXKQ00 "Arrived on site to inspect fridge for issues cooling upper cavity, upon inspection found the lower evap fan not bringing cool air to rest of unit, ordering correct parts to fix issues, hinge was bent causing air gap in door. Office to reschedule ; ordrng 1 8170525 (EVAP MOTOR ) and 1 8170659 (HINGE ) and 1 AUTHO (AUTHO)"
Near Waco, TX 76710
Jonathan M
Job Details: 07/21/2020
WASHER MAYTAG MVWB757JW0 on site for washing machine that won’t pull in hot water. Inspected unit and work area. Please do not in service diagnostics and got an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), and F8 E1 (no/long fill) error codes. Tested unit in a manual fell and found the hot water valve running but cold water valve not running. Replaced housing and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Tyler
Job Details: 07/21/2020
FREEZER WHIRLPOOL WRX988SIBM01 Arrived on site to repair defrost issue that freezer serving. After installing new motor eve app and wiring assembly tested out the fridge and the freezer and everything is working as designed informed the customer that will take 24 hours to completely cool fridge and after that everything will be ready to go. Call complete
Near Austin, TX 78759
Paul
Job Details: 07/21/2020
ICE MACHINE KITCHENAID KUIC15POZP2 Arrived onsite for an ice machine that needs to be cleaned and the filter changed. Ms stated that the unit shouldn’t need cleaning and the filter changed because she just cleaned it and replaced the filter at the end of April but the clean light and change filter light are both on. I found the clean and change filter lights on. I found the ice thickness a little thinner than normal. I dumped the reservoir and tested the unit. I found the water pressure coming into the reservoir very low causing the thinner ice. I removed the filter and tested it again. I found the same low pressure. The fill valve needs to be replaced.I replaced the fill valve and tested the unit. The reservoir is filling properly now. I reset the filter and started the unit in a clean cycle for the customer to get the needs cleaning light off. I explained to the customer that the needs cleaning light should not have turned on after only 2 months and if it comes on prematurely again w
Near Austin, TX 78746
Leonardo
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDTM354DSS "Arrived on site to test unit for wash cycle not working. Tested unit found sump and motor not washing. Replaced sump and motor. Tested unit and found new motor not responding, motor just humming. Re ordering sump and motor part#W10805015.; ordrng 1 W10805015 (SUMP AND MOTOR)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/21/2020
OVEN MAYTAG MGT8885XS01 Arrived onsite to install previously diagnosed parts. I installed the 2 ignitors the control and the burner head. The unit is working as designed. No gas leaks detected during time of service. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2020
RANGE JENN-AIR JJW3430DP02 "Arrived on site to replace faulty console, after replacing console, unit tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site to diagnose a refrigerator with a leaking icemaker. Found icemaker leaking from front of seal. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
David S
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived in site for fridge having a sealed system issue. I inspected the unit and work area. I found the fridge on. I gained access to the evaporator and found no frost pattern. I unplugged the unit and pierced the dryer and found the high side pressure at 50psi, I plugged the unit in and the pressure rose to 10psi, indicating the compressor is working. I installed an access port and a UI dryer into the unit. I removed the old evaporator and installed new. I pulled a 30inch vacuum and monitored the low side for leaks, none where found. I charged the system with .4oz of refrigerant. I monitored the low side gauge and pressure was showing zero once the compressor kicked on. I inspected the evaporator and found a good frost pattern forming. Unit is operating as designed. Job complete."
Near Austin, TX 78747
Leonardo
Job Details: 07/21/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to test unit for light not working. Tested unit found light socket stuck in housing. Replaced housing and installed light bulb that customer provided.
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on sites to inspect unit for not making ice, upon inspection found the tray broken and not attached, replaced icemaker and tested for functions, no problems found. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 07/21/2020
WASHER WHIRLPOOL MHW8630HW2 Arrived onsite for the washer not working. During testing found that the console was on and showing triple zero on the display. Tried to turn console off and was unsuccessful. Tried to put washer into diagnostics and was unsuccessful. Replaced console and it did not resolve the issue. Checked ACU and it’s getting power and the led is blinking correctly. Checked console harness connection and it’s good and harness looked fine. Will need to replaced ACU. Ordering parts and office to schedule. ; ordrng 1 W11316058 (harns-wire) and 1 W11316771 (filter) and 1 W11322884 (cntrl-elec)
Near Spring Branch, TX 78070
Noah D
Job Details: 07/21/2020
RANGE MAYTAG PER5710BAC "Arrived on site to inspect oven for not boiling water, upon inspection found the element turning off early and flickering, ordering new element and switch. Office to reschedule ; ordrng 1 74005477 (ELEMENT ) and 1 7403P239-60 (SWITCH) and 1 AUTHO (AUTHO )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, ran diagnostic test, found heater circuit to be good, found failed defrost thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78738
Luis
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for frost build up in freezer. Found gasket not fully sealing against cabinet,remolded door seal checked seal good."
Near Killeen, TX 76542
Tyler
Job Details: 07/21/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site for dryer making screeching noise. After further inspection found at the front panel bulkhead as well as the back bulkhead of the unit were both damaged and chipping away paint causing it to rip your clothes after speaking with Bruce from work will take one found that the drone was the main cause because the drum is warped and not a perfect circular shape as it should be. With the motor not starting correctly whenever you get start and will also need to come out with new rollers as well. Office to reschedule ; ordrng 1 279443 (panel) and 1 279827 (motor!dryer) and 1 349241T (support,roller) and 1 W10899578 (DRUM) and 1 W10906683 (seal-door) and 1 W11112242 (bulkhead)"
Near Leander, TX 78641
Lou
Job Details: 07/21/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console malfunctioning, I removed and replaced both and tested. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 07/21/2020
DISHWASHER MAYTAG MDB4709AWB1 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I lead and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78705
Leonardo
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replaced panels. Replaced panel and found to hold handle to panel was broken. Need new screw and nut. . ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Near Kyle, TX 78640
Brandon
Job Details: 07/21/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of unit not making ice, found ice maker not returning to home position unless reset button is pressed underneath the ice maker. Found miscommunication between ice maker thermistor and control, ordering control and ice maker. ; ordrng 1 CNOTE (AUTH) and 1 EBR75234703 (CONTROL)"
Near Austin, TX 78754
Eman J.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive onsite for refrigerator lights not working. Tested system. Found refrigerator and freezer lights off. Replaced module freezer and module ff. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78727
David Z
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to diagnose refrigerator that pops the breaker as soon as it’s plugged in. Performed diagnostic on unit. Called tech line for assistance. Tech line had me remove each circuit, started with power to control, which popped breaker, light socket, popped breaker, lastly removed power cable connection which did not pop breaker when plugged in. This indicates we have a pinched or broken wire in the cabinet,
Near Austin, TX 78703
Leonardo
Job Details: 07/21/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for oven not igniting. Tested unit found burnt out spark ignitor. Replaced ignitor. Tested unit, unit works good. Job complete."
Near Austin, TX 78737
Brandon
Job Details: 07/21/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of controls not working during use when door is opened, and lower oven turned on by itself. Called techline, they documented under SR 7727318226, they connected me with safety team
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console resetting after customer entered bake cycle, found short in UI console, I replaced UI console, unit tested good."
Near Austin, TX 78737
Kevin
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found gear case is failing, after replacing gear case ran test 51 to ensure all functions are operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Jacob
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite for unit having scratches. Looked at unit. Found scratches. Used appliance paint.
Near Austin, TX 78732
Wesley
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for ff Evap freezing over. Customer had commenced defrost on 12 hour notice. Advised that fan and Evap cover should be replaced to correct issue. ; ordrng 1 W10695459 (module) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Near Temple, TX 76502
Al
Job Details: 07/21/2020
WASHER MAYTAG MVW7232HW0 Arrived to inspect washer not filling properly.Customer advised she recently purchased the unit and feels the unit doesn’t fill enough to wash clothes properly.I ran diagnostics test mode and found no valve errors.Explained how the unit operates and the amount of water depends on the amount of clothes and soap usage.Unit works as designed.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for refrigerator that is not sealing properly. Inspected unit and work area. Found freezer door sealing properly but unit sweating at the top where the gasket touches the center million. I asked the customer whether they had seen any frost inside the freezer and they did not. Felt center million for heat exchange and found the Molien warm from the top screw for the handle and down to the bottom but from the screw up, the center mullion was cold water cold. I called Techline and spoke to Butch and SR# 7728365343. He had me take temperature in the freezer section and found the unit within range. He asked me to unplug the condenser fan and let the unit run for 10 minutes without the condenser fan running to see if the center mullion would change temperature. Found the upper portion of the mullion not changing temperatures and he bottom portion dropping in temperature. I called Techline back (Same SR) and spoke with Leon.
Near Austin, TX 78723
Eman J.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite for refrigerator making knocking noise. Tested system. Found no noise present. Asked customer to record next time noise happens. Job complete.
Near Manor, TX 78653
Cliff
Job Details: 07/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to replace previously ordered parts for microwave. Inspected unit and found frame around lower interlock bent inward slightly preventing proper contact with door switches. Reshaped frame and tested unit. Found all is functioning properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of doors not being level, found doors were adjusted properly, found uneven floor, instructed customer to have builder add shim to back right side corner. Unit tested good."
Near Austin, TX 78703
Jacob
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW5620HW Arrived onsite to replace parts. Replaced valves and UI panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Marble Falls, TX 78654
James
Job Details: 07/21/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site and tested operation. Found incorrect orifices in burners. Corrected orifices and tested operation. Unit tests good. Adjusted all flames. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 07/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven with the damaged part. Found handle damaged on unit. Replaced handle and found all is working properly at this time.
Near Leander, TX 78641
Jonathan S
Job Details: 07/21/2020
VENTHOOD JENN-AIR JXU9136HP0 Arrived on site for venthood not operating. Inspected unit and work area. Performed diagnostics and tested unit. Found unit humming on low speed. Disassembled unit and found capacitor disconnected. Connected capacitor and tested unit. All tested good.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not cleaning top shelf dishes. I put the unit into diagnostics and I found that the sump was not pushing water to the top shelf and sounded very weak. I will need a sump and motor for repair (W11085683) sump n motor. Office will need to RS due to the availability of the sump and motor. Customer requests KY return if possible. ; ordrng 1 W11085683 (pump&motor)
Near Wimberley, TX 78676
Robert
Job Details: 07/21/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived onsite to test unit not making ice. Tested unit and found disconnected water line. Reconnected water line, tested unit and unit functions correctly.
Near Lago Vista, TX 78645
Paul
Job Details: 07/21/2020
REFRIGERATOR LG LMXS30746S/01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and tested the unit. The compressor ramped up properly and all fans were working as designed. The unit appears to be working normal but I explained to the customer to give the unit 24 hours and monitor the temperature. Call complete.
Near , TX 78676
Robert
Job Details: 07/21/2020
DISHWASHER GE GDF645SGN0WW "Arrived onsite to replace UI panel for non functioning buttons. Replaced panel, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
Near Spring Branch, TX 78070
Noah D
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, installed Icemaker and gaskets per last tech, tested for issues, no issues found. Complete"
Near Austin, TX 78754
Scott
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site ,found switch isn’t depressing far enough . Ordering switch and spacers ; ordrng 1 W11396033 (FZ SWITCH ) and 3 WP2177331 (plastic-sq)s"
Near Taylor, TX 76574
Andy
Job Details: 07/21/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76543
Al
Job Details: 07/21/2020
WASHER MAYTAG MVWX700XL1 "Arrived to inspect washer not draining.Ran diagnostics test mode and unit drains, but motor and capacitor aren’t strong enough for unit to go into spin mode.
Near Austin, TX 78748
Jacob
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for lights flickering inside of unit when doors are opened. Replaced control in control panel. Tested unit. Lights still may have flickering issues. Ordered part. Rescheduled with customer. Needs authorization.; ordrng 1 W11439253 (SWITCH)
Near Austin, TX 78757
Scott
Job Details: 07/20/2020
BUILT IN COFFEE GAGGENAU HI-MEL
Near Austin, TX 78752
Scott
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site , replaced panel . No water leaks detected at time of service . Job complete ."
Near Pflugerville, TX 78660
David S
Job Details: 07/20/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for right rear burner not lighting properly. I inspected the unit and work area. I found the ignitor lose, I tried to tighten down the ignitor but found it cross threaded. I also found the left front burner not lighting properly either. I am order the right rear burner head WPW10515453 and the left front burner head WPW10515455 to complete the repair.; ordrng 1 WPW10515453 (burnr-head RR) and 1 WPW10515455 (burnr-head)"
Near Round Rock, TX 78681
Paul
Job Details: 07/20/2020
REFRIGERATOR LG LFX28968ST/02 "Arrived onsite for a refrigerator with ice build up in the FC. I found the bottom of the FC with a sheet of ice in it due to the drain being restricted. I found the drain tube in bad shape and it needs to be replaced and the ice will need to be removed. Ordering AJR74125001 TUBE ASSEMBLY,DRAIN. Office to RS when we return for 264155.; ordrng 1 AJR74125001 (TUBE ASSEMBLY,DRAIN)"
Near Florence, TX 76527
Al
Job Details: 07/20/2020
DRYER MAYTAG PYE2300AYW
Near Austin, TX 78759
Kayman
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite to install previously diagnosed parts. I installed the interlocks and fuse but when I plugged it in still no power. I found that one of the fuses I was sent with was faulty but luckily I ordered 2 and the 2nd one was good. I replaced the magnetron just to insure the unit would heat when I reinstalled. The unit is working as designed at this time. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 07/20/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer that was making a grinding noise and not completing the cycles all the way after further inspection I found that although the machine is still running fine and there’s no error codes you can hear that the gear case is got a slight whining/grinding noise to it that is going to become worse so we will need to order a new gear case and come out and install it office to reschedule due to Park being out of stock; ordrng 1 W11035747 (gearcase)
Near Harker Heights, TX 76548
Tyler
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site for microwave that was giving an F2e1 error code.Upon further inspection I found that the touchpad was shorted out with a stuck button built within the door also the entire microwave door is starting to fall apart the mounting clips that hold the door together are starting to break and the door will eventually start losing pieces recommendations I replace the entire door as well as the main control board to ensure that the Short will go away and microwave will function as needed afterward. ; ordrng 1 W11186045 (door/mw)
Near Lampasas, TX 76550
Al
Job Details: 07/20/2020
DISHWASHER BOSCH DWHD640JFP/D5 Arrived to inspect Bosch dishwasher not starting.Confirmed the complaint and found the lock was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.
Near Austin, TX 78746
Kevin
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Entire refrigerator will need to be defrosted will need to replace control board, evaporator fan assembly in fresh food including thermistor, UI, And silicon perimeter where liner meets outer cabinet. Customer has read and signed defrost waiver.; ordrng 1 W11340158 (UI)"
Near Austin, TX 78705
Leonardo
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to test unit for leaks. Tested unit found unit leaking from diverter motor, and drain hose. Ordered part# WPW10671941(pump and motor).; ordrng 1 WPW10671941 (PUMP AND MOTOR)"
Near Kempner, TX 76539
Al
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site, showed customer the steam care information located in the use & care guide.Called Whirlpool Tech line and spoke with BRIANSR# 7728355853Customer now understands the system and will contact customer service for further.Job complete"
Near Killeen, TX 76542
Tyler
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRL01 Arrived on site for a refrigerator that was leaking water from the icemaker. Upon further inspection I found that the icemaker itself has the enamel painting starting Chipaway in flake off in the ice in the icemaker motor is broken. The icemaker will need to be replaced and the reasoning this all started happening is because the water valve has not been shutting all the way in has Has been leaking water into the icemaker and causing more problems so the water valve will need to be replaced as well. The user interface on the front of the fridge is also at a point that because of the damage and can’t see what all the function of the czar and the customers have stated that they have cut their fingers trying to push the buttons due to how jagged some of the edges are. Was not able to find access to user interface office to reschedule after were able to look up part. (2305257B Front cover is simply black); ordrng 1 2305257B (Front cover assembly black)
Near Horseshoe Bay, TX 78657
James
Job Details: 07/20/2020
WASHER GE GFW850SPN0RS Arrived on site and tested operation. Customer stated the unit is shaking when running a load. It shakes even more when it is a smaller load versus a larger load. Ran diagnostics and found no faults. Found service pointer that the leveling feet must be installed and locked down to pedestal to correct issue. Feet were removed per installation manual provided to customer. Customer will reinstall feet to correct issue. Job complete
Near Austin, TX 78757
Eman J.
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for refrigerator not making ice and light not working. Tested system. Found light faulty. Ordering light W11226500. ; ordrng 1 W11226500 (light)
Near Leander, TX 78641
Lou
Job Details: 07/20/2020
REFRIGERATOR UNKNOWN GARF30FDGB00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit to be an upright refrigerator located in the garage and customer had unit pulled away from the wall. Before so could test temps, customer pointed out that the back cabinet panel was sweating. I found a 3x6 inch oval shaped sweat spot on the back lower right section of the cabinet that is directly behind the evaporator. I checked temp in the unit and it read 62 degrees. I found ice on the evap cover and when I removed the cover, I found the suction and capillary tubes engulfed in ice. I contacted techline and spoke to Rich and advised of my findings.Other than the sweating at the back of the unit, there were no water leaks/connections to the unit. Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL KCMS1555
Near Austin, TX 78750
David S
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for fridge not cooling. I spoke with the customer er and they stated they they had another company come out and look at the fridge. When they did it was frosting in the back of the unit by the evaporators. The previous company came out and replaced the thermistors and the main control in the back of the unit. The problem is the unit is still not cooling in the fridge. I inspected the unit and work area. I found no frost build up on them evaporators, I found good frost patterns on both evaps. I explained to the customer the issue he was having with the unit prior was that it wasn’t defrosting properly. I did a temp test in the unit and found it only at 21 degrees in the freezer, I power cycled the unit and it started cooling properly. I explained to the customer how the control panel is the brain of the machine and that’s what control the defrost and cooling. Job complete no water leaks"
Near Round Rock, TX 78681
Paul
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not complete any cycle but it will drain out if a drain and spin is started. Ms stated the unit is not filling with water correctly. I checked stored error codes and found an F8E1 & F0E5. I ran the auto diagnostics cycle and found the hot water not coming into the machine and the coil humming loudly. I found the hot water turned off at the wall. I turned the hot water on and tested the unit again. The unit completed the cycle and worked as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that stopped in the middle of a cycle again. Ms stated she left it where it stopped. I found the clothes had gone thru a wash but the door never locked and they didn’t spin. I ran the latch test multiple times in manual diagnostics and the latch never failed. I tested the latch checking the resistance readings from the control and all test passed. I replaced the control and calibrated it. I ran the auto cycle and the unit completed the cycle and worked as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 07/20/2020
RANGE WHIRLPOOL KGCU467VSS02 "Arrived on site for customer complaint of flames not simmering, we adjusted 4 burner valves, unit tested good."
Near Leander, TX 78641
David Z
Job Details: 07/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose one dishwasher that had a hanging toP rack. Unit needs right upper slide.
Near Austin, TX 78759
Eman J.
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for dishwasher leaking. Tested system. Found vent faulty. Ordering vent WPW10469574 and gasket WP8269259 ; ordrng 1 WP8269259 (gasket) and 1 WPW10469574 (vent asm)
Near Austin, TX 78701
Jacob
Job Details: 07/20/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noise. Tested unit. Found loud ticking noise. Ordered part. Double stacked unit. Need request 2MAN. Rescheduled with tenant.; ordrng 1 REQUEST (2MAN) and 1 WPW10211911 (housing)
Near Austin, TX 78754
Scott
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for not draining . No water in tub . Ran diagnostics got off balance error code . Found oil on stator and rotor as well as on cabinet. Ordering gear case ,slider , motor ,rotor ,clutch . No water leaks detected at time of service. Please call to set return.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Killeen, TX 76542
Tyler
Job Details: 07/20/2020
WASHER MAYTAG MHW5630HC0 Arrived on site for the replacement of three harness kit’s before placement and I wanted to make sure that the board was still intact and OK but after running voltage test I found that the board was once again Short it out due to the issues of us having before we put in the wire harness we will need to bring a new control board out with us again to make sure that we can get pretty much the entire electrical system redone to ensure that this doesn’t happen again; ordrng 1 W11322901 (cntrl-elec)
Near Lockhart, TX 78644
Noah D
Job Details: 07/20/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not starting, upon inspection found the PTS button intermittent, replaced PTS button and tested. No problems found. Complete"
Near Temple, TX 76502
Jonathan M
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator that still not cooling. Inspected unit in work area. Found unit plugged in but no fans or compressor running. Checked voltage at the wall and found proper voltage. Found temperature controls down at zero in the refrigerator and freezer. Turned up settings and I initially heard the evaporator fan run. Compressor was still not running but condenser fan was. Found voltage running to the starting device. Replace starting device with truck stock starting device and capacitor. Compressor kicked on and unit began to cool. Unit is working as designed. Call complete.
Near Austin, TX 78717
Wesley
Job Details: 07/20/2020
OVEN WHIRLPOOL WOC54EC0AS01 Arrived onsite and found multiple control failure. F6e0 cause by short.
Near Kyle, TX 78640
Robert
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived onsite to test unit for not dispensing ice. Tested unit and found bad container, locked and not rotating. Replaced container, tested unit and unit functions correctly. Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not heating properly. Performed temperature test bake mode at 350°. Found average temperature at 366°. Calibrated unit -16°. All tested good.
Near Georgetown, TX 78633
Cliff
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Unit will need both ice bin rails replaced but right side rail comes as an assembly with support divider. Order in correct rail and return date ; ordrng 1 WPW10170987 (glide)
Near Austin, TX 78724
Scott
Job Details: 07/20/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site replaced sensor ,fan and harness . Ran test cycle . Air is circulating and was some heat . No water leaks detected at time of service . Job complete ."
Near Lakeway, TX 78734
Brandon
Job Details: 07/20/2020
REFRIGERATOR KENMORE 106.875098 "Arrived on site for customer complaint of unit not cooling, found open compressor windings,
Near Volente, TX 78641
David Z
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to diagnose refrigerator with water dripping from the dispenser. Overnight the unit slow drips about 40% of 1 cup. Performed diagnostic on unit and tested dispenser. Found water was not coming out quickly, and pressure felt low. Customer said they are on a well with regulated pressure that goes to a reverse osmosis system before the unit. Called tech line and spoke with Adrian, SR7728352784. With the pressures being so low, it’s resulting in the valve allowing a tiny bit of bypass due to being unable to fully close. Customer will need to increase the pressure to the refrigerator to stop the drip as it’s due to low pressure. No repair is required at this time as pressure needs to be increased. Call complete."
Near Luling, TX 78648
Noah D
Job Details: 07/20/2020
FREEZER FRIGIDAIRE FFFU16F2VW "Arrived on site to inspect freezer for not cooling, upon inspection found the unit unplugged, plugged in unit and hear the compressor kick and start working, amp draw was normal, voltage was normal and it started to cool down in freezer. Will need to have pressures checked if problems persisted. Advised customer that if freezer returns to temp to call us to cancel sealed system check. Office to reschedule ; ordrng 1 SSTECH (SS TECH ) and 1 SSTECHDIAGNOSE (SS TECH DIAGNOSE )"
Near Pflugerville, TX 78660
David S
Job Details: 07/20/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer taking to long to dry. I inspected the unit and work area. I turned the dryer on and found it heating and tumbling. I placed a piece of plastic covering the filter housing to test air flow. The piece of plastic is not being pulled in at all indicating there is poor air flow. I inspected the exterior vent and found the vent flap not opening up all the way causing an air flow restriction. I spoke to the customer and showed them what I had found. I advised they have the home builder come out and inspect the vent to find out why it’s not opening all the way. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer tripping breaker. Upon further inspection, I found the unit with no power and the breaker tripped. Cycled the power to the unit and placed into diagnostics showing error codes F7E0, F9E2, F0E3, F0E5. Cleared the codes and continued with testing. Unit operated as designed. Following the tech sheet for F7E0, I tested voltage at the power cord and got 124V, tested continuity at the power cord and it was good, tested voltage at the console and got 5VDC. Manually tested the components and all are operating as designed. I advised the customer of my findings ad recommended having the breaker and outlet checked by electrician. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW0 Arrived on site and inspected washer and found a shower curtain stuck underneath agitator. Attempted to remove agitator and it will not separate from gearcase. Will need to bring back a new agitator and break off the current one will also bring back hub in case it is damaged in the process. No water leaks from connections at time of service; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )
Near Dripping Springs, TX 78620
Richard
Job Details: 07/20/2020
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer leaking from the dispenser. Checked the level of the washer and it’s good. Called tech line and they stated that the water valves is causing the issue. Replaced hot and cold water valves and washer tested good no leaks detected complete. Sr# 7728354438.