Arrived on site for freezing in fresh food section. Found large ice ball on inlet of evaporator diagnosed a slow refrigerant leak at weld joint unit will need a new compressor and evaporator

"Arrived on site to inspect wine cooler racks. Upon further inspection, I found the 2nd, from the top, rack wooden slats pop out of place and the customer had a bottle of wine fall through the rack due to one of the slats coming unattached. I tested all slats in the other racks and only found the 2nd rack faulty. I found the wooden slats are flimsy, but none of the others popped out of the rack. I contacted techline and spoke to Andrew and advised of the complaint and my findings. Andrew advised that the wooden slats should not pop out and to replace the entire rack. Provided SR#7734195994. I advised the customer that I would be replacing the rack per tech support recommendations. I am ordering the rack and office to schedule return service due to the availability of the part. ; ordrng 1 W11359429 (Rack)"

"Arrived on site to inspect freezer no cool. Upon further inspection, I plugged the unit in and nothing happened except the interior light came on. I removed the evap cover and tested the thermostat control by jumping the black and blue wires and the unit came on. I inspected the compressor compartment and found the heat exchange badly corroded and what appeared to be oil/refrigerant in the drain pan (photos). I monitored the evaporator frost pattern and found it would frost up at the front of the evaporator but was slow to frost in the back; ordrng 1 5304513035 (Thermostat control)"

"Arrived on site to install previously diagnosed and ordered part. Due to the door latch assembly failure, I removed and replaced the door latch and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found where the ice maker had leaked water into the ice bin area again. I placed the unit in diagnostics and noticed the UI not making any tone sounds when pressing buttons. Tested the ice maker harvest in test 57 and it harvested as designed. Tested the fill tube in test 45 and the tray filled and the water level was at the top edge of the tray. I removed and replaced the UI and retested and also tested the water dispenser. Ice maker is operating as designed and the water dispenser filled an 8oz cup in 8 seconds. I advised the customer of my findings and repairs and recommended they monitor the unit and if theres any further issues to contact the manufacturer and get scheduled for service. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice bin door and both RC door gaskets. Using my heat gun, I shaped both RC door gaskets and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. When I pierced the system, I found the unit fully pressurized. Once I had the parts installed, I vacuumed the system and pressures held. I installed 5.25oz of R134a refrigerant and monitored pressures. Pressures held good and the unit is beginning to cool. No water leaks observed during service, job completed. Recommended allowing the unit to cool for at least 24 hours before placing food items inside."

Arrived on site to test unit for unit giving error code. Found unit not heating and not finishing time. Replaced magnetron and control board and inverter test unit and unit still not heating. Will order new switch harness and console office to reschedule ; ordrng 1 W11232035 (Console) and 1 W11033422 (Interlock harness) and 2 W11188752 (Fuse)s

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good. No leaks present at this time.

Arrived on site to replace heating element for special project. Replaced element test unit no leaks present job complete.

Arrived on site to test unit for left oven not turning on. Turned oven on and off 10 times and oven starting right away. Oven pre heated to 350?. Called Techline and per Techline theres not much we can do right now because the unit is working as designed. SR#7733684039

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good. No leaks present at this time.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor test unit no leaks present job complete.

Arrived on site to test unit for ui Turning off on its own. Test unit and found bad console and customer not connected to Wi-Fi. Will need new console

Arrived on site to test unit for unit not washing. Test unit and found wash motor not coming on. Replaced sump and motor . Test unit and unit test good job complete no leaks present.

Arrived on site to test unit for right rear burner not coming on. Test unit and found bad switch. Replaced switch .unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced motor Test unit and unit test good job complete. No leaks present at this time.

Arrived onsite for refrigerator that is not cooling. Upon inspection I found that the compressor would kick on then it kicks off. I installed a new start device and found no change.SM. To order sealed system r600. 2hrs. Office to reschedule.; O-emld tckt

Arrived onsite for refrigerator with interior lights not working. Upon inspection I found that the Freezer white had failed I replaced the light and found that all lights came back on. Job complete.

Arrived onsite for a refrigerator that has condensation buildup at the top right of cabinet. Upon inspection I found that the issue was actually melt water from the water dispenser line coming from the top of the unit into the cabinet. I check the line for leaks found none. I drying up the water in the tub and sealed it up to prevent air from getting in there and causing the same situation again. Job complete.

"Arrived onsite for for refrigerator with a freezer that has condensation around the door area. I founded some more gaps around the door on the cabinet side I sealed them up and installed new gasket. I tested thermistors and found them good. Defrost bi-metal tested good , fans tested good, and defrost heater tested good as well. Job complete"

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 after doing so I tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite for to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.

"Arrived onsite for dishwasher that is not cleaning dishwasher. Upon inspection I found f6e4 code stored (float switch open). I check the float and found that it was clear. I ran a diagnostics cycle and found unit operating as designed. Upon further inspection I found that there was no high loop so I corrected this and ran a normal wash cycle and found unit operating as designed. Job complete,

Arrived onsite for refrigerator that had a dirty condenser coil. Upon arrival I cleared the coil off as bets I could returning proper airflow to them. unit is operating as designed.job complete.

"Arrived on site for a washing machine with broken parts and a leak. On arrival the customer showed me how the latch, strike, and lock bezel are broken. The customer also stated the unit will leak several gallons of water onto the floor, but the tub will still be full. They found the leak to occur at the end of the cycle and around the drain. On arrival the unit was also stuck on a canceling cycle screen, and the only way to remove this was to unplug the unit for several minutes. I put the unit into diagnostics mode and I found stored error codes F5E4 lid opening issues, F8E1 for long fill, F0E4 for spin limited by water temp, F0E5 for off balance, and F0E3 for overload. I cleared the error codes. I then tried to manually activate each component, but found the control sending no voltage to any of them. Due to this I was not able to properly check all components. Upon further inspection I did find signs of the valve leaking. I gained access to the bottom of the unit and found significant gearcase oil as well. In order to repair the unit it will need a strike, latch, bezel, valve, control, gearcase, and slider. Ordering all parts and office to reschedule. ; ordrng 1 W11545554 (Bezel) and 1 W11457841 (Strike) and 1 W11419171 (Control) and 1 W10734521 (Slider) and 1 W11400157 (Valve Assembly)"

Arrived on site for a refrigerator not cooling. I found the unit plugged in and both compartments warm. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evaps and found no ice or frost build up. I then gained access to the back of the unit and ohmd out the thermistors. I found them good. After I plugged the unit in the compressor turned on and made an abnormally loud noise. I found the customer had not heard anything from the unit since it has stopped cooling. Due to this I let the compressor run for several minutes and found it now cooling. I informed the customer of my findings. I found the unit now running as designed after the reset. If unit stops cooling again it may be a possible SS issue.

"Arrived on site for a washing machine not dispensing warm water. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the hot and cold valve and found them as designed. I ran a diagnostics cycle and found it dispensing hot, cold, and warm water. I found the unit working as designed at the time of service. Call complete."

Arrived on site to install previously diagnosed parts. I installed the latch and capacitor. I then ran a diagnostics cycle and found the unit ran through as designed. No leaks observed at the time of cycle. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new console and test the unit. The unit is now working as designed

Arrived on site for a refrigerator not cooling properly and getting frost build up. On arrival the customer stated they unplugged and defrost the unit and it happened again. Upon further inspection I found a significant gap at the bottom of the RC liner where it meets the door. I found the gap actually going all the way through to the floor. This is allowing hot air to get into the unit and creating the frost. I called techline and spoke to Adrian and received SR# 7734203496.

"Arrived on site for a oven that was not heating up properly. On arrival the customer stated the thermostat they put in the unit was significantly under what the set temp was, and their food was not cooking through properly. I put the unit into diagnostics mode and found no stored error codes. I then preheat the unit to 350?F and monitored the temp fluctuations. I found the unit roughly 10?F to low and calibrated it 10?F up.

"Arrived onsite for Vibrating/shaking From the front of the unit . Upon arrival inspected unit and door is locked. Cannot get serial number at this timePowered up unit and goes straight to draining continuously.F54, F25 . I am not able to proceed with diagnostics to try spin cycle. Need to replace control to be able to operate the spin cycle to be able to test shaking issues. Ordering control, pressure switch . Will need to order 2 man as well. Office to reschedule.; ordrng 1 W11574590 (Control) and 1 2man (2 man) and 1 W11044866 (Pressure switch)"

"Arrived onsite for ICEMAKER AND WATER DISPENSER STOPPED WORKING- AND NOW EVERYTHING IN THE FREEZER IS MELTED. Upon arrival inspected unit and found FC hot in the box. RC slightly cool. Ran diagnostics and all passed. Condenser fan and evaporator fans operating. Compressor operates, but very warm to the touch. Zero ice/frost pattern on evaporators. Contacted SW for assistance. Recommend replacement compressor. Also water dispenser not operating. Need to replace water valve. Ordering water valve, compressor, RC evaporator, access valve, and uV drier; ordrng 1 W10865826 (Water valve) and 1 W11492867 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (UV drier) and 1 W10276644 (Compressor)"

"Arrived onsite for Washer cycles not advancing . Upon arrival ran diagnostics and got F0-E2 over suds , F9-E1 long drain. During diagnostics test or normal cycle test. The drain pump energizes and run continuously. Replaced pressure switch and test unit. Ran a quick cycle. Unit now operates as designed. No leaks present at this time. Job complete"

Arrived onsite for Nothing Is Working - No Power . Upon arrival and inspected unit. Found 240 from supply voltage to control. Found 120 at thermal fuse. Found thermal fuse was open. Need to replace thermal fuse. Replaced thermal fuse and test unit . Preheat oven to 350. Observed blower operating. Unit is operating as designed. Job complete

Arrived onsite for THERE IS A SMELL EVERYTIME WE USE IT. Upon arrival inspected unit and found cooktop and oven with soot build up. Test unit and got huge flames that had lots of orange.Unit needs orifice conversion kit for all 5 cooktop burners as well as for oven. Instructed customer that a plumber needs to do conversion. There is no repair that needs to be done. No leaks present at this time. Job complete

"Arrived onsite for not enough water to wash. Upon arrival ran diagnostics test and all components passed and are operating correctly. Ran a regular , normal cycle nd unit is operating as it should. Called techline for assistance. Tech determined that unit is operating as designed. Instructed tenant on operations of the unit and how the sensing works. Tech gave SR#7734204413"

Arrived onsite for . Freezer stopped working and the whole fridge has slowly stopped cooling. Upon arrival inspected unit and was hot in both boxes. Found chuk of ice on top right corner. The rest of evaporator is warm. Compressor is running continuously and pulling 55 amps. Unit needs sealed system repair.

"Arrived on site for a washing machine that is still having draining issues. Inspected unit and work area. Checked all my connections and found all connections good. Check the drain hose installation and backfilled and found the unit draining and operating as designed. Check the pressure dome and found it clear. Check the pressure hose and did not find any cracks or leaks in the pressure hose. Ran the unit through an auto test and the unit ran as designed. I called whirlpool Techline back and spoke to JR SR# 7734178187. He advised that based on all my checks and previous repairs, we would need to order the lower harness due to him thinking the wiring was breaking down under a load. Advised to replace the lower harness and contact back if and other issues persist. Ordering lower harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11568984 (Lower harness)"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Randy through diagnostics and found an F0 E5 (off balance load), F7 E8 (motor stator over temperature), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. Tested the unit in a diagnostic cycle and found the unit working as designed. Tested all basic functions of the unit through manual diagnostics. All tests ran as designed. Check the suspension and the suspension was good. I asked the customer about whether this was a continual issue or if this just happened one time. She did advise that it happened one time before a few months ago but it ran fine after that one load up until this last one. She didnt know if there was an issue with the washer so she didnt wanna try it again. I did explain to the customer that it is most likely that the issue was with the load that they had. She did advise that they were running some shirts with a couple towels. I had the customer run a load cycle after I left and called back to verify proper functionality of the washer. The customer advised the unit is working as designed. Call complete."

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm that the unit was in range of the models being selected for the service. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived on site for a refrigerator that is not making very much ice and is making a popping sound when the unit is trying to harvest. Inspected unit and work area. Did confirm the customers complaint and found a few ice cubes up top restricting the ice maker from being able to turn properly. Removed the ice cubes and found the tray completely bowed. Replaced the icemaker and checked wiring underneath the unit. Did not find any separated wires underneath the unit. Advised the customer to keep an eye on the unit and call back if any other issues persist. Call complete.

Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. The customer advised that the unit would not spin at all and would error out when it attempted to sense the load. I ran the unit through diagnostics and did confirm an F7 E1 (basket speed fault) error code. Tested the unit in a manual high speed spin and found the unit buzzing but the basket not moving. Checked underneath the unit and found the capacitor out of range. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. Confirm customers complaint and heard the motor attempting to try to run but its not dispensing. Remove the ice bin and found ice buildup inside of the ice container itself. Cleared out the ice and washed out the ice stuck in between the blades. Drive the unit back out and put the ice back in. The unit began to dispense and operate as designed. Told the customer on how to properly take care of their ice Ben and container affectively long-term to avoid this issue. The unit is working as designed. Call complete.

Arrived on site for a washing machine that will not start any cycles. Inspected unit and work area. Confirmed customers complaint and found water at the bottom of the tub. Attempted to drain the unit and found the unit would not drain. Unplug the unit and looked underneath. Found one of the wires going into the connector at the drain pump I had separated from the connector. Replaced the connector and fixed wiring and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. The customer advised that atoms in his refrigerator are not holding and are going bad. Check temperature of the refrigerator and freezer sections and found the refrigerator at 37?F. Found the freezer sitting at -2?F. Asked the customer about his refrigerator due to the fact that the unit was sitting in non-air-conditioned setting at 90?F and issues with cooling the refrigerator section. He advised that they refrigerator was rarely cold but would fluctuate between refrigeration and non-refrigeration temperatures. Spoke to CS and was advised the issue would most likely be with the thermostat or the damper control .

"Arrived to instal previously diagnosed and ordered parts. Removed and replaced water valve, switch DIS, and hose. Inspected dispenser assembly and removed debris from detergent dispenser nozzle. R/r the diverter ASSY, was able to repair harness connection. Tested unit through service test mode 2X. Operational test good, no leaks observed during service.

Arrived on site to install previous diagnose part. I replaced the appliance manager and found the unit powering on. I went to reinstall it into the cabinet and found it lost power. I could rotate the cord around and it would turn on and off. I am ordering a new power cord. The office will reschedule.; ordrng 1 W10549524 (Power cord)

Arrived on site for cooktop showing error f47 on the left side of the UI. I gained access to the interior of the cooktop and only found a fuse broken. I swapped in a test fuse. I reassembled the unit and powered it back on. The unit tripped the breaker and blew the fuse. The unit needs a new module.

"Arrived on site for fridge no cool. I found the unit unplugged. I spoke to the customer and found out the last time he plugged it in, it never cooled. I plugged the unit in and tested the compressor, I found it coming on, after 20 minuets I found the condenser not getting hot and neither of the compartments cooling down I dictating a sealed system issue. I am ordering a sealed system. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 2hours (2 hours) and 1 Sealedsystem (Sealed system)"

Arrived on site for dishwasher leaking. I inspected the unit and work area. I gained access to the inside of the dishwasher door. I found water marks under the vent and door latch. The vent is directly over where the customer is seeing the leak. I spoke to the customer about needing a new. I am ordering the new vent. Reschedule ; ordrng 1 WPW10469575 (Vent) and 1 WP8269259 (Gasket vent)

"Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the dryer belt broken. I installed the dryer repair kit, which comes with new belt, guide wheels, and pulley. I reassembled the unit and tested it. It is now working as designed. Job complete."

Arrived on site to install previous diagnose part and to diagnose why the unit is sparking. I replaced the heating element. I inspected the unit and found it sparking from the junction box. I found line 1 wire exposed and shorting to ground on the junction box. I cut out the bad wiring and re-wired the junction box. The unit is working as designed. Job complete.

Arrived on site to replace the heating element. I verified the model and serial number for service pointer W11540964. I replaced the heating element according to the pointer. I reassembled the unit and tested it. I found it working as designed. Job complete. No water leaks detected.

Arrived on site for cooktop not powering on. I inspected the unit and work area. I gained access to the interior module and found the relays broken.

Arrived on site for washing machine having no power and the lid being locked. I got the lid open and verified the model and serial number. I diagnosed the washing machine and found the control diagnostics led not flashing and not sending proper voltage to the UI. I tested all the components and found them all in range.

"Arrived on site to diagnose washer that is not running loads or powering up. Found unit does power, but is throwing error codes F7E7, and F7E1. Checked under unit and found a large puddle of black fluid. Found fluid was from the capacitor leaking all it's dielectric fluid. Ordering new capacitor to resolve. Return visit set for 8/5. ; ordrng 1 W11395618 (Capacitor)"

Arrived on site to diagnose microwave with light out. Tested unit and found no light. Checked bulb and found bulb fused to the housing. Replaced bulb and housing and retested. Verified unit working as designed.

"Arrived on site to follow up on refrigerator with several lights flickering and had frozen the evap over. Installed main control, FC module and FC switch. Unit lights are working as designed and has not frozen again. Call complete."

Arrived on site to install ice bucket missing from delivery. Installed bucket and tested unit. Found no water entering the icemaker. Found line was frozen from moisture and water that didn't make it to icemaker. Steamed line and verified it was properly filling after. Call complete.

Arrived on site to replace right side RC door to resolve air leak causing cooling issues and frozen lines. Replaced door and badge and verified proper fitment. Call complete.

Arrived on site to diagnose refrigerator leaking water in RC. Inspected filter housing and found water dripping from the filter head. Attempted to replace filter head and found the water line stuck in the valve. Replaced valve and filter housing. Tested and verified no water leaks present. Call complete.

"Arrived on site to diagnose washer with hinge failure. Found the lower leveling arm broken on the hinge, needs new hinge to correct. Replaced hinge and tested. Verified unit working as designed.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced both water valvesand icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range that overheated. Found L1 was pinched between bake element connector and back panel. Repaired wiring and rerouted wiring. Tested unit and all is working properly at this time.

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for washer. Replaced capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not cooling in the rc. Found defrost heater not fully wired and rewired heater properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Homeowner to thaw unit for 24hrs prior to use. Homeowner signed defrost waiver.

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a cooktop that is not working at all. Found wiring in junction box not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for not cooling properly, tested unit found frost buildup on evaporator, and a damaged RC gasket, due to multiple air leaks in RC excessive moisture is freezing on Evaporator, ordering RC gasket, advised customer to do a full thaw out of unit before our next visit office to reschedule ; ordrng 1 W10838574 (RC door gasket)"

"Arrived on site to test unit for no power, tested unit found no power, control has been replaced on previous visit, called tech line to diagnose unit further, found unit is loosing neutral inside cabinet liner, per tech line unit cant be repair, Sr#7734199177, advised customer to call customer service to see how to proceed job complete"

"Arrived on site to test unit for light staying on, tested unit found bad control board, replaced control, all functions returned to normal unit is now running as designed job complete"

"Arrived on site to test unit for melting top rack, test unit found is top rack corner rusting causing rusted water to stain tub and dispenser door getting stuck, replaced rack, adjusted dispenser door, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker leaking and water has got int gear housing shorting it out, replaced ice maker tested IM completed diagnostics cycle and filled with water, no leaks detected job complete"

"Arrived on site to replace per service pointer heating element, replaced element, tested unit, unit running as designed, no leaks detected job complete"

"Arrived on site to test unit for strange noise, tested unit found shipping front vent covers were not removed causing door not to close properly causing switches to engage and disengage, removed vent covers, tested unit door is now closing properly and unit is running as designed, job complete"

"Arrived on site to test unit for frost buildup in freezer, tested unit found gaps around around FC liner and outer facia and gasket not sealing well in top left corner, sealed in gap with silicone, used steamer to soften gasket so it can be molded properly, applied perma gum strip in effected area, unit is now sealing, unit is running as designed, advised customer that door needs to be opened and closed from center of door per owners manual, job complete"

"Arrived on site to test unit for missing seal and no heat, tested unit found the cycling thermostat has split in two, and was not cycling causing heating to over heat and short out, replaced parts tested unit unit now running as designed, advised customer not to open dryer for 24 hours to allow adhesive to cure

"Arrived on site to test unit for not washing properly. Verified unit receiving proper voltage. Replaced wash motor, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for leaking from front. Found rear legs were lowered all the way causing unit to tilt for ward causing leak. Leveled unit, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for door too loose. Replaced missing pads. Tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to replace LED modules per service pointer. Replaced all modules, tested unit, unit is now working a designed. Job complete."

"Arrived on site to replace icemaker and harness from previous diagnosis. Replaced parts, tested unit, unit now working as designed. No leak detected. Job complete."

Arrived on site to test unit for acting erratic. Found unit not connected to WiFi. Advised customer to download whirlpool app and get unit connected to WiFi for software update. If issue persists recommend replacing console. Job complete.

Arrived on site to test oven for inconsistent temps. Tested unit at 350 and 400. Found temps were correct and elements cycling as designed. Advised customer on operation of unit and how unit is designed to have temps fluctuate. Collected service. Job complete.

Arrived onsite for dryer not operating. Upon arrival found dryer powering on but not starting cycle. Disassembled unit for inspection. Found failed belt. Replaced belt but found shaft on motor pulley fractured. Will also need motor and ordering blower wheel. Office to reschedule ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel)

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit had power but the compressor not coming on. I tested voltage to the compressor and found none. I gained access to the control box and tested voltage from the control. I found none from the control. I am ordering a new control box. The office will reschedule when we have eta on the parts.; ordrng 1 W11546690 (Control box)

"Arrived on site for range, inspected unit and work area. Tested burners and they where all good. Tested griddle and was not heating. Removed griddle and tested the element and was good. Tested the switch and was no power going to the griddle. Im ordering the switch for griddle. Office to reschedule to return when parts have arrived. ; ordrng 1 W11318834 (SWITCH)"

"Arrived on site to install previously diagnosed and ordered part. Pre previous techs diagnosis, I removed and replaced the ice bin door and checked for gaps in the gasket. I found the door gasket is gapped at the bottom. I used my level and found the door liner is warped (photos). I am ordering the left RC door and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 LW11034290 (Left RC door)"

"1953# Arrived on site for ice machine not powering on. Found icemachine not powering on,attempted to removed unit from enclosure pump powered on,unit powered on diagnosed a defective external drain pump. Removed front cover,found tile drops at ice machine legs,legs all the way down unable to remove unit from enclosure due to tile. Customer will need to have unit removed for repairs. ; ordrng 1 W11542867 (Pump) and 1 W10897719 (Valve)"

"Arrived on site for a commercial washer that wouldnt take coins in properly. On arrival the customer stated the unit will intermittently take in money, sense, tumble once, and then restart. It will then ask to have money inserted again. I called commercial techline and spoke to Alex and received SR# 7734183549. Alex recommend replacing the main control (W11475814 ) and UI control (W11475812). Office to reschedule.; ordrng 1 W11475814 (Main Control)"

"Arrived on site. Found new door with matte stainless steel finish,new door doesnt match fresh food stainless steel finish,freezer door needs to have shiny stainless steel finish. Called tech support per tech support need to order another door If issue continues will need to research part. SR#7734185097; ordrng 1 W11551458 (Freezer door)"

Arrived on site for freezer and upper fresh food leds not working. Per service pointer W11460554 replaced freezer led module same issue diagnosed unit will need a new main control. . Freezer led replacement autho S191AQ; ordrng 1 W11224256 (Control main)

Arrived on site for a no heat microwave. I test the unit with a MW safe cup of water and found no heat at all. I gained access to the inside of the unit and ohmd out all components. I found the fuse and thermostats good. I isolated the HV system and found it bad. I am ordering HV system components to install. Office to reschedule. ; ordrng 1 W11334531 (Transformer) and 1 W11402082 (Mag)

"Arrived on site install previously diagnosed parts for dryer, inspected unit and work area. While I was going to install new power cord found wiring harness damaged at the therminal block and found wire screws also damaged from over heating. Will have to order repair kit and reschedule CX when parts have arrived. No leaks where observed during service. CX would like sooner service if available.; ordrng 1 279318 (Therminal repair kit)"

"Arrived onsite for refrigerator that is begging to have cooling issues. Upon arrival I found that the fc was not cool. Upon found inspection I found that the fc evap had ice buildup on it. Removed the ice. The checked the drain pan and found that it was bowed up slightly, then I checked the drain tube for any clogs around none but it was sagging so I sealed it up. And when I put the refrigerator back in it position all of the interior lights turned off and I didnt hear the compressor running. I unplugged the unit and then unplugged the LED driver board and then plugged the unit back in and found the compressor running again, as it was running I plugged in the LED board and it continue to run normally. ; ordrng 1 W10830288 (LED board)"