"Arrived on site and replaced igniter, oven is now working properly, took one picture. job complete"

"Arrived on site to diagnose refrigerator that was not dispensing water or ice, or making ice. On arrival customer advised me on the history of the unit, and that door was replaced in 2018. Unit isnt making or dispensing ice, and sometimes water. Found harness had severed wires due to rubbing on the eyelet.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and all components came on. I turned the unit on and monitored a cycle and the evaporator never formed a sheet of ice. While testing, the reservoir drain pump stopped operating. I found where the grid cutter connector had shorted. Tested the cutter and found it out of range on ohms reading. Tested voltage at the control and it is good. I found the compressor very hot and a large amount of corrosion on the copper lines. No water leaks observed during service, job completed. Unit left turned off for safety."

Arrived on site to test unit for water constantly filling. Found cold valve was clogged with debris. Advised customer to have plumber clear lines prior to installing valve. Advised this would be the last valve covered for recurring issue. Office to reschedule. ; ordrng 1 W11210459 (Valve)

Arrived onsite for refrigerator rocking back-and-forth. Found leveling legs already extended completely. Upon further inspection found right rear corner damaged. Frame is damaged and caved-in. Unit can?t be leveled. Called tech line for assistance. Provided SR#7732002801. Builder will need to contact supplier. Job complete.

"Arrived on site for refrigerator with water buildup at bottom of RC. Inspected unit and work area. Gained access to inlet valve and RC drain. Found water evaporator drain pan missed aligned and drain frozen over. Cleared drain line with steamer. Tested drain operation. All tested good, no water leaks detected during service."

Arrived on site to diagnose a range that is giving error code. Found main control shorted

Arrived on call for complaint of gas smell. No gas smell detected.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I tested the ice maker and it failed to harvest. I removed and replaced the ice maker and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace front left igniter, replaced igniter, tested unit, unit working as designed, job complete"

"Arrived on site and inspected range and found consul is unresponsive. Replaced it, Console Its still covered under five year parts warranty. After replacement took one picture of range operating properly, job complete"

Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found stored error code for over suds. Ran auto test and could not find any leaks. Customer stated it?s intermittent. Ran normal load and watched. Found unit has small leak coming from dispenser housing. Will need to order and replace dispenser assembly. Office to reschedule.; ordrng 1 W11465532 (DISPENSER )

"Arrived on site for water leaking. Tested dispenser water leaking from housing diagnosed a defective filter housing,replaced filter housing tested water dispenser no leaks."

Arrived onsite for refrigerator freezer door gasket coming off. Upon arrival found gasket set correctly but not secured. Gasket easily falls off. Replaced gasket for faulty insert. Replaced gasket and molded with heat gun. Unit is now functioning properly. Job complete

"I arrived on site to diagnose a previously installed cooktop that had burned out and tripped the breaker and is no longer showing power, I gained access to the unit and turned on the breaker and verified proper voltage and polarity at the terminal block. I gained access to the module and called tech line and spoke with Anthony to ask why the repeated burn out of the module, he informed me that the unit is not compatible with certain ovens if there is a unit underneath, I gained access and verified the unit is compatible, he informed me that the unit has to have enough room for the fans to ventilate properly which requires 5 3/8 of clearance between the cooktop counter and the oven, I found that there isnt proper clearance sr#7732003902. The correction for this unit would be to either have the cooktop raised or the oven lowered to the point where there is 5 3/8 of clearance between the counter and the top of the oven, otherwise the cooktop will continue to fail. The cooktop is working as designed now after replacing the module, I informed the customer to not use the unit until the clearance issue is corrected. Job complete."

"arrived on site for door handle issues. Diagnosed set screw misaligned,reinstalled set screw correctly checked door and handle operation good."

Arrived onsite for poor wash performance. Upon arrival put unit in diagnostics and found stored error code F7E6 open motor circuit. Ran auto test and all passed. Isolated agitation and spin per troubleshooting and all passed. Put unit back in diagnostics and same error code appears again. Called tech line for assistance. Recommendations:Replace lower harness. Giving error in motor circuit. Provided SR#7731997608. Need to order lower wire harness. Office to reschedule.; ordrng 1 W11376227 (LOWER HARNESS )

Arrived onsite for dryer not heating. Checked incoming voltage and was good. Unit would start but not heat. Upon inspection found failed heater and thermal cutoff. Replaced cutoff and heater. Unit is now functioning properly. Job complete.

"Arrived on site for blower motor not working . Unit has been uninstalled. Found drywall stuck un blades causing motor to burn out . Removed debris from unit , replaced blower motor . Will need mounting nuts, install kit, dampener and motor cover . Ordering said parts . Call to set return ; ordrng 1 W11122643 (Mounting nut) and 1 W10821385 (Mounting kit) and 1 W10843943 (Damner) and 1 W10625423 (Motor cover)"

Arrived on call for complaint of noise. Found bad gearcase will also need agitator. ordrng 1 W11161960 (Agitator)

"Arrived on site washer not dispensing fabric softener. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill, F0-E2 oversuds and F0-E5 off balance load. Ran manual test and tested inlet valve functions and found working as designed. Found control not activating cold and hot at same time to dispense softener. Will need to replace control. All other components are operating as designed, no water leaks detected during service.

"Arrived on site for refrigerator making loud noise when attempting to dispense ice. Inspected unit and work area. Tested ice dispenser operation and found solenoid causing noise. Removed ice container and tested dispenser operation without. Found noise did not occur. Found shaft on ice container at faucet and will need to replace. Installed new ice container and tested operation. All tested good."

"Arrived on site , found front seal has been pulled of front of drum . Ordering drum . Call to set return ; ordrng 1 WP279368 (High temp adhesive) and 1 W10518375 (Drum)"

"Arrived on site to test unit for gas smell, tested unit found bake igniter taking 3 trys to ignite releasing excessive gas in progress, need new bake igniter to fix issue, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"

Handed light bulbs to maintenance. Job complete

Looked at the unit for having some frost in the freezer. Looked at the evaporator and saw some ice buildup near the bottom of the evaporator. Upon further inspection. Found that the nipple to the drain hose was clogged. Removed the clog and left over ice in the freezer to help the unit drain better when it goes into defrost. No issues at this time. Job complete.

Arrived on site for Ice make not working/leaking. Found mold hanging from motor. Customer was removing ice and accidentally broke mold off motor housing causing the mold to no longer twist and find home position. Removed ice maker and installed new ice maker. Ran test 44 then 45. Ice maker harvested and filled as designed. Ran another harvest to empty water from mold to allow ice maker to start making ice. Inspected wire harness beneath freezer door. Harness looked good. Informed customer to dump any ice it makes today into tonight and tomorrow morning they can start using the ice it produces.

"Arrived on site to diagnose washer with penny stuck in it, I gained access to the unit and removed the wash plate and was able to remove the penny successfully, unit is operating properly as designed. Job complete."

"Arrived on site for customer complaint of right side door falling off, found hinge broken, ordering hinge. No damage to floor or anything else. ; ordrng 1 W11409290 (Hinge)"

"Arrived on site to install previously diagnosed and ordered part. Due to the unit not having a water hose for the ice maker, I installed a new hose and tested the ice maker and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site replaced ice maker and fan . Ran fan and harvest test all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket not locked in position and reset bucket. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace previously diagnosed parts, found the fan motor was not the correct part, ordering the fan motor. ; ordrng 1 W11087438 (Fan motor) and 1 Cnote (Office to reschedule)"

"Arrived on site to diagnose dishwasher with no power, upon arriving the customer said that the unit has not had power for two weeks, I gained access to the outlet where the unit is plugged in to check polarity and voltage at the outlet and found that the unit was not fully plugged in, I found the voltage and polarity to be good. I ran the unit in a diagnostics service cycle to verify functionality, the unit is operating properly as designed. Job complete."

"Arrived on site to diagnose refrigerator with door gasket issues. Found right RC compartment door gasket torn open with magnet protruding. Part has not arrived yet, will schedule when we receive RC compartment gaskets. ; O-emld tckt"

Arrived on call to replace previous diagnosed part. After installation test operation now the washer runs quite but after about 4 minutes the breaker tripped. Ordered harness. ; ordrng 1 W11344507 (Harness)

"Arrived onsite for dishes having a dirty white film on dishes, and that the top rack is not cleaning. Tested the unit to be sure that the unit is working properly. Unit is working as designed and saw that the top of the unit on the inside is wet. The top spray arm is working. Called tech line let them know of findings. Said to be sure that they are not using more than one pod. When doing a pre rinse to not totally clean the dishes as the soap needs something to cling to as it?s washing. Also if the water coming in is at least 120 degrees also the water maybe hard water coming from the water supply can be the issue as well. No issues at this time.job complete"

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site to install previously diagnosed parts. Removed lid latch and installed new lid latch. Removed belt and installed new belt. Customer had a small load to wash so we ran a quick cycle ensuring to load in loose heaps. Washer filled, agitated and spun as designed. No leaks detected. Job completed."

Arrived onsite for potential cooktop issues. Upon inspection found no issues with cooktop. Found that what the customer was noticing was the outline of the insulation on the burners thinking debris got into the glass cooktop. Unit is functioning properly. Job complete

"Arrived on site and inspected washer and found no water flowing from cold water valve in diagnostic. Replaced valve assembly and confirmed operation by running a calibration cycle, job complete"

Arrived on site for a while oven microwave combo not allowing microwave to heat correctly upon rival I confirmed the complaint after disassembling the unit I found the capacitor in diode as well as magnetron at all three failed. Made repairs reassembled and tested unit. Found microwave heating as designed. Call complete

Arrived on site to diagnose a dryer that is not starting. Found motor struggling to run and it will need to be replaced to complete repairs. Issue may also be related to home electric.

"Arrived on site to replace bake igniter, replaced igniter, tested unit to 350, unit working properly, no leaks detected job complete"

"Arrived on site to install previously diagnosed parts. Installed new sump and motor. Tested unit and unit tested good. No leaks detected, job complete"

"Arrived on site to inspect unit for making too much ice, upon inspection found the unit full of ice but the arm was in the on position still, customer thought the pileup of ice would turn off the arm but it was not. Customer will need to monitor, instructed customer to turn off icemaker when the bin is full and turn it back on when its low if not behind used often.

Arrived onsite to replace ice maker as ordering by previous tech. Replaced ice maker. Tested the ice maker. Ice maker tested good. No leaks at this time. Job complete

"Arrived on site to diagnose a washer having drain issues, I gained access to service diagnostics and found no fault codes, I put the unit through a service diagnostics cycle and found that the unit is not actuating properly and making a strange noise during spin, I gained access beneath the unit and found the actuator was out of place, I replaced it. I removed the belt and put the unit into a manual high spin, I found the noise is coming directly from the motor, I am ordering a new motor to complete the repair,; ordrng 1 W10890624 (Motor)"

Arrived onsite and found unit operating with loose connection from the main power supply. It caused an arc. No extensive damaged. Secured connection. Unit is now operating operating safely and as designed.

"Arrived onsite and found warped caps causing intermittent lighting. Advised customer that caps were needed to repair. Ordering caps to repair, office to reschedule. ; ordrng 2 WPW10183368 (Burner cap)s and 2 WPW10183369 (Cap)s and 1 WPW10183370 (Cap)"

Arrived onsite and found control glitch preventing operation of unit. Reset control. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

Arrived on site to test unit for frost build up on ice maker and ice bin. Found ice door not closing properly. Recommend replacing ice door. Office to reschedule. ; ordrng 1 W11204892 (Ice door) and 1 W10752689 (Dispenser heater) and 1 W11189145 (Motor bracket)

"Arrived on site for dispenser issues. Unit dispensing crushed ice when switched to cubed motor doesnt power on,tested with new motor same issue diagnosed a defective control

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket frozen over and thawed bucket. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite and cleared ice and removed ice container to reset. Also replaced control to correct icebox fan issue. Unit is now operating as designed. All checks good.

Arrived onsite for not heating and was advised that unit had stopped heating a few days after prior repair. Tested voltage and found good voltage at wall. Advised customer heater assembly would be reordered and LS would be assigned call to address the previous wiring repair in event of wiring failure. ; ordrng 1 DC97-14486A (Heater)

"Arrived on site to install previous diagnosed parts. Removed control without power and installed new. Tested operation and found operating. Installed unit and found same fault occurred. Per diagnostics mode and tested lights and door latches. Found both operating in diagnostics mode. Found both door latches read open when putting in self clean mode. Tested door latches and found closing and opening as designed. Found failed harness. Will need to 2 techs, unit sets to low for oven dolly. ; ordrng 1 OFFICETOSCHEDULE (2 HOUR JOB) and 1 WIREHARNESSMAIN (WIRE HARNESS MAIN)"

"Arrived on site for customer complaint of unit not keeping proper temperature in RC, I found failed UI control, I replaced control, unit tested good."

Arrived onsite and provided customer instruct on fan operation for cooling magnetron during heating cycle and for heat sensitive thermostat that can override the fan control to cool the unit while oven is in use. Advised customer on design and experience. All checks good.

Arrived on site for cooktop back left burner not igniting. Inspected unit and work area. Found igniter not sparking. Found all other igniters sparking. Found igniter not grounding. Found not grounded.

"Arrived on site and inspected the washer and found no excessive noise during diagnostic cycle, also ran drain and spin with a load of clothes and also did not hear any excessive noise.

"Arrived on site to replace light bulb and door switch, replaced switches and light bulb, tested unit, unit now working as designed

Arrived on site to diagnose a washer that was shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site to replace previously diagnosed washer dispenser, i gained access and replaced the dispenser tray and the handle, the unit is now operating properly as designed. Job complete."

"Arrived on site for washer not always completing a cycle. Upon arrival I found no errors in diagnostics. customer stating unit still wont always spin out and cloths still coming on wet. Ran multiple diagnostics and user mode tests. During each spin test found tub would inconsistently spin/not spin. Spoke with Austin sr#7731481769 with techline. Ran tests recommended by techline. After multiple attempts I couldnt only replicate symptoms but couldnt locate cause of issue. Was recommended to replace, ACU, rotor/stator, ui control. Office to reschedule once availability of parts is known. ; ordrng 1 W11325578 (Ui console) and 1 W11316252 (Upper harness) and 1 W11449075 (NTC harness)"

"On site for dishwasher not drying dishes. In diagnostics, found F9E2 drain motor electrical problem, F8E4 overfill/float switch open. Ran diag cycle. Didnt find any issues with drain pump or the float switch. No water present in float switch tray and switch is functioning properly. From control, measured voltage of heater during diag cycle. Found 120VAC to heater (from control) during wash portion in diag. From control, heater 31 ohms. Replaced control, no change with element. Ordering heating element and thermostat. Office to reschedule. ; ordrng 1 W11537778 (Heater) and 1 W11193089 (Thermostat)"

"Arrived on site to diagnose washer not operating properly during cycles, I gained access to service diagnostics and found that the unit has fault codes pertaining to suds, unlock failure and a water inlet valve problem. The customer informed me that the unit leaves clothes too wet by the end of the cycle, I ran the unit through a diagnostics cycle and found that the unit is operating properly as designed. I instructed the customer on proper detergent amounts and proper load amounts for the best cycles and balanced loads so that clothes dont end up wet by the end of the cycle. Job complete."

"Arrived on site and replaced flipper diagnosed by previous technician, job complete"

"Arrived on site to inspect cooktop leaking gas. Upon further inspection, I found the unit with the gas turned off and the unit unplugged. Plugged unit in and turned gas on and tested the burners. I found all burners are operating as designed. I had the customer sign the waiver of damages from lifting glass cooktop. I removed the cooktop and using my liquid gas leak detector, I checked all gas connections and found no leaks. I tested the gas line connections under the unit and found no leaks. I tested each burner and tested the connections with the burners turned on and still no leaks. Customer advised that one of the ignitors was arcing by the unit was not turned on. I inspected and tested the ignitor switches and found no damages or shortages. I advised the customer of my findings and advised there are no leaks or damages to the unit.No gas leaks detected during service, job completed."

Arrived onsite and found trickle leak from the pump and motor. Advised customer that part was not readily available and the office would reschedule when the part becomes available. All checks good. ; ordrng 1 W11416362 (Pump and motor)

Arrived on site to install previously diagnosed part. Powered down oven. Removed console and installed new console. Powered oven on and tested microwave. Set time and date. Microwave heating as designed. All functions working on the UI console as they should. Job completed.

"Arrived on site and inspected washer and found left hand side of lid is broken, took one picture.

Arrived on call for complaint of broken handle. Found handle is broken. After installation test operation.

Arrived on site to install bumper on freezer door that was missing since install. Installed bumper and verified door closing properly. Call complete.

"Arrived on site and inspected refrigerator and found compressor is not running. Start device can be heard clicking. The replacement compressor is now running. Homeowner should allow 12 to 24 hours for refrigerator to get cold. job complete"

"Arrived on site for cooling complaint. Removed bottom basket found evaporator cover incased in ice,diagnosed unit not entering defrost will need a new main control,ui and defrost thermistor. Advised customer to defrost unit ; ordrng 1 W11449482 (Main control) and 1 W11214887 (Ui) and 1 Plasticdefrostthermistor (Plastic defrost thermistor)"

"On site for fridge air duct falling down in the freezer compartment. Confirmed complaint. Pics in SDQP. Customer stated that he purchased the unit from Lowes. However, our company has serviced this unit previously under a different customers name. Called techline spoke to TJ SR# 7731998213. Sent pictures to techline. Found that the unit was returned to Lowes and they resold it. Previous work done: added permagum inside holes of FC top liner where air duct tabs go. The duct has held up until now. Found the holes in liner are too big causing it to fall. . ; ordrng 1 W11040868 (Upper air duct)"

"Arrived on site to inspect unit for not heating, upon inspection found the units bake element burnt up causing the issue. Replaced element and tested. Complete"

Arrived on call to replace previous diagnosed parts. Found the valve working properly buT water line blocked. Replace hose .

"Arrived on site to test unit for no power, not starting. Found console receiving proper voltage but not responding. Found that console needed to be replaced. Installed new console and tested unit. Unit tested good, no leaks detected, job complete."

"On site for washer leaking. No error codes. Ran diag cycle. Checked tub, tub ring, drain pump, hoses, pressure hose, valves. No leaks or evidence of any leaks found. Started normal cycle deep fill. Let unit complete fill cycle and watched for leaks during agitation,none found. Canceled cycle to drain unit. Found drain pipe in wall partially clogged causing overflow of water out of pipe onto ground behind washer. Informed customer to have a plumber clear the clog for unit to drain properly. Unit functioning as designed. Call complete."

"Arrived on site to inspect unit for not producing ice, upon inspection found the units hopper full of ice build up, cleared ice build up and found 6-10 volts going to unit when door is closed. 120v is needed to move motor, tested control and found it was not providing voltage. Replaced control and tested. Complete"

"Arrived on site for customer complaint of unit being greasy and fan blowing on his cabinet above the microwave, found the vent fan was in correct position, found unit extremely greasy and in need of cleaning, unit is working as designed."

Installed handle to vent trim . Missing handle screws and side trims . Ordering 2 screws , left and right side door trim . Call to sett return ; ordrng 2 WPW10200660 (Blk handle screw)s and 1 W10761018 (Trim door side left) and 1 W10761014 (Door trim side right)"

Arrived onsite for unit not making ice. Tenant said the unit is working and there is no issues with the unit. No issues at this time. Job complete

Arrived on call for complaint of not keeping temperature. Ran test and found the elements working properly but console not keeping relay closed for heating. Will need console ; ordrng 1 W11297728 (Console)

"Arrived on site for on site for refrigerator not cooling. Upon arrival found unit had stable 120v from outlet. No lights on in RC/FC, found only rc fan running. No other components were functioning. Both compartments were over 75 degrees. After further inspection I found corrosion around deli ui control. Also found multiple failures between dc voltage transfer from all three controls behind fridge as well a power failure to compressor and inverter. Also found 3 way coil resistance out of range. Gave customer quote for following repairs (W11087438 (rc evap fan), WPW10624574 (power supply), WPW10675033 (hv control), W10804160 (aura board), W11429989 (3way silonoid), WPW10769076 (ui deli control) ).

Arrived on site and inspected dishwasher with drying issues. Ran diagnostics and found no error codes. Ran the diagnostics cycle and all functions of the unit work properly. Customer advised to began using rinse aid for better drying of the dishes. Customer satisfied. Job complete

"Arrived on site for washer needing previously diagnosed fabric softener assembly. need office to reschedule once availability of part is known.; ordrng 1 W11175629 (Fabric softerner dispenser)"

"Arrived back on site and inspected washer filling up all the way even on a quick wash cycle,was told to order a new rps sensor, which may be causing drag on the board; O-emld tckt"

Arrived on site for refrigerator not dispensing ice. Up9n arrival I found unit had full bucket of ice but it was heavily melted together. I then found dispenser door flap had large air gap allowing a lot of ice to melt then refresher under bucket. Found bucket extremely difficult to remove due to ice and rust under bucket on motor drive shaft . Will need authorization before rescheduling or repairs. ; ordrng 1 8201756 (Dispenser ice door kit) and 1 2180261 (Need research for black colored dispenser handle marcones shows white only) and 1 Silicone (Clear)

"On site for dryer making loud screeching noise. Found pulley wheel not secured to shaft causing wear on wheel. Also, found rollers noisy when spun by hand. Replaced all needed components. Tested. Unit functioning as designed. Call complete"

On site for fridge gasket split open. Confirmed complaint. Found right side RC door gasket split on the side. Replaced gasket. Used heat gun to shape it. Informed customer to leave door closed as much as possible today to let gasket set. All other gaskets were in good condition. Unit functioning as designed. Call complete

"On site for washer tearing up clothes. Confirmed complaint. Pics of towels in SDQP. In diagnostics, no errors found. Customer was using the whites cycle for towels. Called techline, spoke to Anthony SR# 7732001328. While on the phone with him, I verified there was no rough spots or hang ups on the basket or wash plate. Ran diagnostics cycle. Also, tested agitate and spin, no issues found. Advised to inform customer of proper loading techniques and cycle selection when running a load. No repairs made at this time. Call complete."

"Arrived on site for customer complaint of unit not cooling in either section properly, found sealed system leak, ordering sealed system components.; ordrng 1 W10173296 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/3 hour job) and 1 876765 (Tube kit) and 1 W10234133 (Tube) and 1 W10427993 (Evaporator) and 1 W10412485 (Discharge tube) and 1 W10388653 (Tube) and 1 W10431124 (Suction tube)"

Arrived on site for refrigerator with doors not aligned correctly. Upon arrival I found unit wasnt leveled when installed causing left side door not to seal. After leveling unit I examined results with customer present and found left side dispenser door finally sealing fully around when closed as designed. Call complete

Arrived on call to replace previous diagnosed parts. After installation test operation.