Service History 714

Near Crawford, TX 76638
Chase
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site customer complaint was Handle was just falling off tightened up the handle open and close the door everything was great
Near Leander, TX 78641
Jonathan
Job Details: 10/18/2019
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer not responding. Inspected unit and found stuck on cycle and would not cancel out or let you change settings. Performed diagnostics mode and checked faults codes. Found fault F2-E1. Attempted to perform encoder test and found multiple keys not responding. Contacted office for authorization to install console (MS), received authorization. Removed failed console and found console was white and needed gray. Removed control/UI from new console and installed on old housing. Performed diagnostics mode and performed encoder test. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."
Near Manor, TX 78653
Joseph C.
Job Details: 10/18/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site for “right rear element not coming on” complaint. Inspected unit and found right rear element had shorted infinite switch. Removed and replaced right rear element and infinite switch. Tested unit. Unit is performing as designed.
Near Dripping Springs, TX 78620
Luis
Job Details: 10/18/2019
REFRIGERATOR GE PWE23KSKLSS "Arrived on site for water issues found damaged water line causing small leak,repaired damaged water line,tested water dispenser unit working as designed."
Near Austin, TX 78751
Cliff
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 arrived on site to perform sealed system repair for refrigerator. Upon inspecting unit found capillary line going to evaporator corroded and leaking
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/18/2019
COOKTOP WHIRLPOOL WFC150M0EB3 Arrived onsite for customer complaint of range not heating properly. Found unit is coil style range. Advised that uL has regulated the way coil ranges operate. All elements work as designed. No other issues found.
Near Bee Cave, TX 78738
Brandon
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to replace control previous tech ordered, after replacing I could not test, unit was not hooked up."
Near Liberty Hill, TX 78642
James
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. I found new filter not sealing to housing properly and water leaking out. I found o-rings on new filter good. Installed new housing and reinstalled filter. Unit longer leaking from housing. Job complete
Near Austin, TX 78702
Wesley
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onnsite and replaced control. All checks good. Unit is now operating as designed.
Near Austin, TX 78738
Luis
Job Details: 10/18/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no ice. Icemaker running through a cycle no water to icemaker. Voltage to icemaker,removed tubing jumped power to valve no water exiting valve diagnosed faulty main water valve(brown solenoid). Advising customer of possible increase in price if second valve is needed and if unit needs to be pulled out.; ordrng 1 W11225845 (VALVE) and 1 W11246413 (VALVE)"
Near Spring Branch, TX 78070
Richard
Job Details: 10/18/2019
DRYER MAYTAG MED6000AW0 Arrived onsite to install new parts. Installed new motor and belt switch. Dryer tested good and heated good. Complete
Near Austin, TX 78750
Tyler B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for unit with dispenser sticking something when open and closing and unit shaking, found unit sling true. No shipping bolts. Found user doing too small of loads causing heavy in balance advised customer on load size recommended.
Near Austin, TX 78733
David
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that was not cooling in the RC. Performed diagnostics and all thermistors and fans are checking good from the diag tests. Removed shelves in RC and gained access to RC Evap. Unit was completely encased in ice again. Defrosted Evap and replaced the fan motor and harness with thermistors. Secured thermistor in proper location on suction line. Also replaced main control as this was a repeat issue and items are testing good. Retested unit and it was again cooling in the RC with temps dropping. All is now working as designed. Custom did request it be noted that this is the 2nd failure of the RC cooling system within a year. Call complete.
Near Canyon Lake, TX 78132
Kevin
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found freezer door is opening and closing properly. Customer states two weeks ago freezer door would not close. It Corrected itself since service call was made. The customer states there was no food item keeping the freezer from closing properly. At this time refrigerator is operating as intended reported to tech line 7726144500
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/18/2019
RANGE WHIRLPOOL WFE525S0HB0 "Arrived onsite for customer complaint of freestanding range RR element not working. Removed cooktop and found RR element shorted. Removed and replaced RR element, reassembled and tested. All burners now work as designed. No other issues found."
Near Leander, TX 78641
Jonathan
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site for refrigerator, customer not able to remove water filter. Inspected filter and filter housing. Found filter turned at an angle . Corrected filter and removed. Found incorrect water filter brand. Installed new filter that customer had on hand. Shown customer how to install and flushed filter. Tested all other operations. All tested good, no water leaks detected."
Near Marion, TX 78124
Kevin
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW8500DC2 arrived on site and found saved error code F3E2, customer complaint is squeaking when washer is started. Ran test 51 and heard it squeak for a second when spinning or agitating but noise goes away immediately. Ran agitation and spin in manual cycle with 4 inches of water and noise did not come back.. Ran test 51 again and noise did not come back. Inspected rotor and stater and they are in good condition. Although observed, noise is not repeatable and washer is functioning normally despite it. Noise is not diagnosable."
Near Austin, TX 78734
Andy
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site washer not filling with water. Tested and inspected unit and found that issue is that drain pump comes on and runs nonstop when plugged in. Found control has failed. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived onsite for customer complaint of French door dual evaporator refrigerator not cooling on RC section. Found TV evaporator all iced over. Removed cover,steamed all ice. Installed new evaporator cover and new control. Reassembled. Unit now works as designed. No other issues found. All water connections were dry at time of service."
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW6620HW0
Near Austin, TX 78746
Wesley
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW5090JW Arrived on site and found unit operating as designed. Removed from demo mode. And tested. All checks good.
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and found customer is experiencing washer spinning continuously at the end of the cycle, washer will spin until it is turned off. Ran diagnostic cycle 12 twice and a quick wash also. Quick wash ran for 15 minutes and completed. inspected washer and found no saved errors, spoke with techline and there are no known repairs for this. SR7726142919. Customer will contact office if issue continues. Will then need control board, pressure switch and hose. W11322905, W11314654, W11316246"
Near Austin, TX 78746
Wesley
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW95HEDW0 Arrived onnsite and found unit operating as designed. Performed wellness check and found all operating properly. Advised customer on findings. All operating as designed.
Near Austin, TX 78753
Cliff
Job Details: 10/18/2019
DRYER WHIRLPOOL WED5000DW Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught between door seal and bearing. Removed all debris and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78681
Paul
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL MDB8969SDM0 Arrived onsite for the dishwasher that will not start. I found the start selection defective on the control panel. The panel needs to be replaced. I replace the control panel and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78744
Robert
Job Details: 10/18/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on job for complaints of condensation in microwave. Pulled microwave down and checked damper, damper movement good. Call Tech line and they confirmed if there is condensation wail not in use it’s not the microwave. 7725400406."
Near Seguin, TX 78155
Kevin
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site and found washer is stacked. inspected washer and found no saved error codes. Ran test 7 and washer spun, ran test 12 and it completed properly. Wet 2 large towels ran a drain and spin and it didn’t spin 7726148865; ordrng 1 2TECHS and 1 W11314654 (PRESSURE HOSE) and 1 W11322905 (ACU)"
Near Hutto, TX 78634
Tyler B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for unit not filling, fund valves stuck shut, removed and replaced valve and tested good. No leaks on site"
Near Manor, TX 78653
Joseph C.
Job Details: 10/18/2019
DRYER MAYTAG MEDB765FC0 "Arrived on site for “dryer door not closing, during cycles” complaint. Inspected unit and found door hinges bent and striker missing. Installed new striker and adjusted door hinges. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Elgin, TX 78621
Scott
Job Details: 10/18/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for no heat . Found out let us dropping one of the legs of power . Checked breakers . Recommended to have electrician check outlet and breakers. No lint build up at time of service . Job complete
Near Pflugerville, TX 78660
Al
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived to inspect leaking hose underneath the kitchen sink.Unit will need a drain hose that cones from the garbage disposal to the drain tube 8269144A to complete repair.There’s a leak in that hose located underneath the sink.Water lines were left turned off due to leak.Needs more work Office to reschedule with customer.; ordrng 1 8269144A (DRAIN HOSE)
Near Pflugerville, TX 78660
Al
Job Details: 10/18/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived to inspect cooktop not installed properly.Confirmed the complaint and noticed the gas cooktop is installed directly on top of an electric range.
Near Austin, TX 78754
Cliff
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site to diagnose a refrigerator that is not producing ice. Found light switch actuator on freezer rail bent from manufacturing and not making full contact with door switch. Reshaped actuator properly and tested unit. Found all is functioning and cycling on its own at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 10/18/2019
DRYER MAYTAG MEDC215EW0 "Arrived on site for dryer running but not heating . Found thermal fuse had blown . Replaced fuse ,checked heater ,and other thermostats .all checked normal .also checked blower wheel . No lint build up at time of service . Did shorten vent hose . Job complete ."
Near Austin, TX 78701
Wesley
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL KUBL204ESB Sr#§7726149164 arrived onnsite and found proper power at wall. Also found oil leak from access point on compressor. Was advised by techline to replace the uv drier and compressor together. Evap non serviceable. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10780362 (compressor)
Near Austin, TX 78758
Tyler B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite for unit building puddle in bottom of fc compartment.removed door and bin and found left rail miss g 2 ball bearings, and will need both to be replaced. Also found coming from clogged duckbill on evap drain, cleared and tested good; ordrng 1 CNOTE (PART AUTHO) and 1 CNOTE (OFFICE RS) and 1 WPW10397635 (slide) and 1 WPW10397636 (slide)"
Near Leander, TX 78641
Lou
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW96HEAC0 "arrived on site to inspect washer error code. Upon further inspection, placed unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. Unit operated as designed with no error codes at the end of testing. I contacted Techline and spoke to Joel and explained the issues and repairs made. For the issues with the dispenser, he had me change the settings to 2x and hard water. Also found that the drain hose was too far into the drain pump pipe, so I repositioned it and ziptied it the the water hose. He had me test the unit in drain & spin mode with extra rinse cycle on. The display showed this would take approximately 29 mins. When the timer got to 01 mins remaining, the unit was continuing to dispense water into the drum and the timer would not change. After approximately 10 mins with the timer showing 01, Joel advised that the unit would not be dispensing water and should have gone into spin mode. Joel advised to order the Expans
Near Wimberley, TX 78676
Brandon
Job Details: 10/18/2019
REFRIGERATOR MAYTAG MFI2067AEB3 "Arrived on site for customer complaint of unit not cooling, found faulty start device Ordering start device. ; ordrng 1 W10613606 (start-dev)"
Near Maxwell, TX 78656
Robert
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW72HEDW0 Arrived on job for complaints of code. Ran diagnostics and got code for off balance. Checked all functions and tested for leaks.
Near Austin, TX 78730
David
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KSC23C8EYY01 "Arrived on site to diagnose an icemaker that was not filling with ice. Performed diagnostics and found that the icemaker was backed up again with ice stuck behind several pieces of stuck ice. Found service pointer W10796674A for exact issue that uses an updated icemaker.Replaced icemaker and tested and it is filling as designed. No water leaks found at time of service. Call complete. Customer advised to make sure and maintain the spacing behind freezer shelves. Found blocked shelves which can cause air to stay in the top section and not circulate well, and cause deeper freeze of ice."
Near Spicewood, TX 78669
Andy
Job Details: 10/18/2019
REFRIGERATOR LG LMXS30776D Arrived on site to install previously diagnosed parts. Upon arrived found unit still on and with ice buildup on evaporator and evaporator cover. Did talk to customer last time about defrosting unit 48 hours prior to return trip. Reminded customer that this needs to be done to avoid risk of more damage to refrigerator. No water leaks present at time of service.;
Near Spring Branch, TX 78070
Richard
Job Details: 10/18/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Arrived onsite to install new parts ordered by previous technician. Installed new module dispenser and cover and refrigerator tested good and no leaks detected. Complete
Near , TX 78669
Andy
Job Details: 10/18/2019
DRYER MAYTAG MED8200FW2 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM1 Arrived on site for unit not making ice ran diagnostics and found e2 error. Removed an d replaced ice maker and tested good.
Near Round Rock, TX 78681
Paul
Job Details: 10/18/2019
WASHER MAYTAG MVWB835DW3 Arrived onsite for the washer not powering on. I found 5VDC to the control panel but no response from the panel. The panel needs to be replaced.. I replaced the console and tested the unit. The unit is working as designed. Call complete.
Near Waco, TX 76710
Chase
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived on site customer complaint was washing machine would not start found the door latch was broken replaced a part ran the unit everything work great all lines are dry
Near Austin, TX 78717
Lou
Job Details: 10/18/2019
OVEN WHIRLPOOL GBD307PRS03 "arrived on site to inspect wall oven error code. Upon further inspection, I find the display showing error code F2E0-bad key function. Following the tech sheet, I hit cancel and waited approximately 1 min and the code never reappeared. I turned the power off to the unit then cycled it back on and tested on Bake at 350 degrees. The unit operated as designed; however I noticed that when I pressed the cancel button, part of the lower oven temp display would blink on/off. When I turned the lower oven on and turned it off, the upper oven temp display blinked as well. I contacted Techline and spoke to Andy and advised of my findings and he advised to replace the keypad. File #7726144772. I am ordering the keypad; ordrng 1 WPW10161676 (swtch-memb)"
Near Austin, TX 78746
Wesley
Job Details: 10/18/2019
DRYER MAYTAG MGDB765FW0 Arrived on site and corrected the door shape from being bent From heavy use. Unit is now operating as designed.
Near Austin, TX 78702
Leonardo
Job Details: 10/18/2019
MICROWAVE IKEA IMBS104GSS00 "Arrived on site to test unit for no display showing. Tested unit and found display was not working. Replaced control tested unit, unit test good. No issues at this time. Job complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 10/18/2019
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for customer complaint of UI console not responding and lines through the display, ordering console. ; ordrng 1 W11351998 (CONSOLE)"
Near Austin, TX 78731
David
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW87HEDW1 Arrived on site to diagnose one a washer that was leaking from the bottom. Ran diagnostic mode and checked for leaks, and found none. No error codes were saved. Removed back panel and ran unit through another cycle under observation. No leaks were spotted. Informed customer there’s nothing else we can do proactively, and reseated the pea trap hose and drain hose. All is working as designed at this time with no water leaks present. Call complete."
Near Leander, TX 78641
Jonathan
Job Details: 10/18/2019
REFRIGERATOR LG LFCS31626S/01 "Arrived on site for refrigerator making intermittent noises. Customer stated that it sound as a motorcycle going down the road and and sound will only last a few seconds. Inspected unit and air chamber. Performed diagnostics mode and tested compressor from off to high speed. Removed deli drawer and found items that had fall out of drawer and possibly hitting fan. Removed items and spoke with customer on user care guide. All tested good, no water leaks detected."
Near Killeen, TX 76542
Al
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Near Spicewood, TX 78669
Andy
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator freezing food in RC tested and inspected unit and found damaged air flow parts for RC. Ordering needed parts no water leaks present at time of service.; ordrng 3 W11199204 (DIFFUSER )s and 3 W11208347 (AIR DUCT)s
Near Wimberley, TX 78676
Brandon
Job Details: 10/18/2019
RANGE GE ZET2FL1SS "Arrived on site for customer complaint of top oven light not going off, found faulty control boards and led board. I replaced display boar, control board, and led board. Unit tested good."
Near Kyle, TX 78640
Robert
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of no ice. Found no power going to ice maker. Will need control and two tech. Refrigerator in RV space 44.; ordrng 1 CNOTE (2 TECH ) and 1 CNOTE (2 HOURS ) and 1 W11293378 (CONTROL )
Near Spicewood, TX 78669
Andy
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator freezer seal not setting evenly. Tested and inspected unit and found wheel gears for open and closing operations misaligned creating closing issues. Made repairs and tested unit. All operations are normal. No water leaks present at time of service. There is a large amount of ice buildup in unit due to not sealing before repairs. Customer is going to defrost unit and asked that bins in unit not be placed back in so that they could have full access while defrost and to clean and that they will return bins to unit. Showed customer how to properly return bins. Spoke with customer on how to properly defrost unit so as not to risk water damage and spoke with on moving unit carefully. Customer signed waiver on defrosting unit and on moving unit.
Near Waco, TX 76705
Chase
Job Details: 10/18/2019
RANGE KITCHENAID KDRP463LSS08 "Arrived on site customer complaint was display showed PF turn off the breaker turn it back on did not fix the problem call tech-support they said it’s either the buttons or the main control board or possibly the power going to the oven but cannot check the proper power going to the oven need to order these parts just to get into the oven because the screws are stripped to take off the top; ordrng 8 3368921 (screw-torx)s and 2 4455849 (head,burner (turbi))s and 2 4455979 (head burner ft)s and 4 WPW10155786 (holder-orf)s"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/18/2019
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found suspension worn and creaking when washer tub moves. Suspension will need to be replaced to complete repairs. ordrng 1 W11130356 (suspension)
Near Austin, TX 78754
Joseph C.
Job Details: 10/18/2019
WASHER LG WM3050CW "Arrived on site for “broken springs and shocks” complaint. Per my previous diagnosis, removed and replaced broken tub springs and shocks. Unit is now as designed. No leaks detected, at time of service."
Near Manchaca, TX 78652
Robert
Job Details: 10/18/2019
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of not heating. Found dryer heating properly but door not closing properly. Replaced catch and test .
Near , TX 78620
Luis
Job Details: 10/18/2019
REFRIGERATOR GE ZIS480NRI "Arrived on site for no cool. Compressor not powering on,good voltage to inverter,removed inverter checked pins on compressor all pins ohmed 9ohms nothing to ground diagnosed failed inverter,burn marks on inverter unit will need a new inverter.; ordrng 1 WR49X10283 (INVERTER)"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is unbalanced during spin. Tested machine and found no mechanical failures at this time. All parts and components are working properly. I advised homeowner on best procedures and cycles to use for proper results and performance. No leaks were found at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 10/18/2019
REFRIGERATOR GE GSH25JFTABB Arrived onsite for the refrigerator not making ice. Upon inspection found that the ice maker was turned off. Turn ice maker on and tested fine. Previous appliance company replaced ice maker a couple of weeks ago. Complete
Near Georgetown, TX 78628
Jonathan
Job Details: 10/18/2019
REFRIGERATOR LG LFX28968ST/03
Near Georgetown, TX 78628
James
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site and found dishwasher full of water and evidence of leak that has damaged the wood floors. I found that the fill valve is not closing completely and water is constantly dripping into tub. Tested drain pump by draining water in unit and found to be working properly.Installed new valve and tested operation. Unit tests good. Job complete
Near Austin, TX 78732
Andy
Job Details: 10/18/2019
WASHER MAYTAG 11047798800 Arrived on site for washer door locked and F35 error code. Tested and inspected unit and found door lock is operating properly until error code kicks in. Found that level sensor has failed along with pressure hose. Ordering parts ordrng 1 WPW10004260 (HOSE) and 1 WPW10415587 (LEVEL SENSOR )
Near Austin, TX 78704
Wesley
Job Details: 10/18/2019
DRYER WHIRLPOOL WED95HEXW0 Arrived on site and found unit operating with chortled relay at control. Customer had new control. All checks good.
Near New Braunfels, TX 78132
Kevin
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer gasket is not ceiling, took one picture. Customer is using duct tape to hold the freezer closed as much as possible. Both middle and upper drawers have been removed by customer. Bottom drawer is piled with food items, cardboard is wet to the touch and everything is covered with Frost. Disassembled freezer and found large amount of ice build up Everywhere. Removed all food and remaining freezer interior. Defrosted freezer reset rails and added silicone around perimeter of where liner meets cabinet to address any air gaps. After repair freezer door is closing properly. Explain to customer that freezer will likely take 24 hours to reach temperature again. No water leaks from connections at time of service"
Near Austin, TX 78758
Cliff
Job Details: 10/18/2019
OVEN WHIRLPOOL RBS305PVB02 arrived on site to diagnose an oven that is not broiling. Found main control shorted out. Replaced main control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Brandon
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for customer complaint of unit not cooling in both sections, found sealed system leak, compressor running, fans running, no cool. Ordering sealed system components, compressor, evaporators, filter drier, and access valves.; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (ACCESS VALVE) and 1 W10168473 (compressor) and 1 W10248589 (evaporator) and 1 W10391081 (valve) and 1 W10687098 (evaporator) and 1 WPW10143759 (dryer)"
Near Cedar Park, TX 78613
Lou
Job Details: 10/18/2019
DRYER WHIRLPOOL WGD4815EW2 "arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit is making a thumping noise like it was before. I opened the door and turned the drum by hand and didn’t hear the noise. Keeping the door open, I pressed the door switch and turned the unit on and could hear the thumping noise he described. I lied Ted the top panel and removed the front panel to find a pebble wedged in the seal and a melted crayon in between the seal and the front panel. I removed the debris and reassembled the unit and retested. The unit operated as designed. No lint observed and no gas leaks detected during service.Job completed."
Near Austin, TX 78701
Wesley
Job Details: 10/18/2019
DRYER WHIRLPOOL WED560LHW0 Arrived on site and replaced top and front and door panel due to scratches and denting. All checks good.
Near Kyle, TX 78640
Robert
Job Details: 10/18/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of no power. Found no power from L1 to N. Recommend customer have electrical service.
Near Austin, TX 78717
Lou
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher tripping breaker. Upon further inspection, I found the unit with no power. I checked the breaker and found it tripped. When I turned the breaker on, it tripped again. I unplugged the unit and tested the breaker again and after turning it on, it continued to trip. I plugged the unit into the disposal outlet and tested. Unit showed no error codes and operated as designed. I advised the customer of my findings and recommended they have someone look into the issues with the breaker and possibly the outlet under the sink.. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Arthur B.
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for customer complaint of top load washer making clicking noises when shifting. Customer provided video of sound. Confirmed issues. Removed and replaced cam kit, reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78701
Leonardo
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for damaged panel. Test unit, panel was damaged. Replaced panel. Tested unit, unit test good. Job complete"
Near Temple, TX 76501
Chase
Job Details: 10/18/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived on site customer complaint was washing machine would not operate properly and I had a lock symbol for the child lock button was on show the customer how to turn it off customers happy All lines are dry
Near Austin, TX 78750
Tyler B.
Job Details: 10/18/2019
DRYER MAYTAG MEDB835DW4 "Arrived onsite for unit not drying in sensor, found thermistor out of range at control. Replaced thermistor and tested good"
Near Round Rock, TX 78681
Paul
Job Details: 10/18/2019
OVEN WHIRLPOOL WOSA2EC0HZ01 Arrived onsite for the oven that only has partial display. Mr stated that when this happens the unit has squiggly lines across the screen. I found out from the customer that the unit was not connected to WiFi. I explained to the customer that we needed to get the unit connected to WiFi because this is one of the issues that can happen if it’s not connected. We called the WiFi support team and connected the unit. I explained to Mr to give the unit 30 days to get all of the updates downloaded and the issue should be resolved. Call complete.
Near Austin, TX 78728
Tyler B.
Job Details: 10/18/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for unit not powering on, removed panel and junction box and found black power wire not connected . Connected wires and unit powers on and washes, no leaks on site"
Near Austin, TX 78732
Andy
Job Details: 10/18/2019
REFRIGERATOR JENN-AIR JS42PPDUDB01 "Arrived on site for refrigerator ice dispenser door issues. Tested and inspected unit and found door chute, ice door motor and door separator needs to be replaced. no water leaks present at time of service. ordrng 1 2318017 (SEPARATOR )"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace pivot clips. Customer requested to leave at front door. Job complete
Near Austin, TX 78731
David
Job Details: 10/18/2019
DISHWASHER IKEA IUD7555DS3 Arrived on site to diagnose a dishwasher that was not draining. Customer informed me appliances and garbage disposal were new. Checked garbage disposal and found the drain hose knockout was still intact. Popped the drain hose knockout out of the garbage disposal. Retested dishwasher and all is draining properly. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 10/18/2019
ICE MACHINE KITCHENAID KUIC15PHZS Arrived onsite for the ice machine not working properly. Ran diagnostics and everything checked out fine. Saw that there was ice laying on top of the ice grid and saw that there was a broken wire on the ice grid. Replaced ice grid and tested fine and no leaks detected. Complete
Near Killeen, TX 76542
Al
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and got F5E4 lid not opened between cycles.Unit seemed to be grinding during agitation and spin cycles.Unit will require a gear case to complete repair due to grinding.
Near Austin, TX 78723
Joseph C.
Job Details: 10/18/2019
DISHWASHER JENN-AIR JDB9000CWS3 "Arrived on site for “broken top rack rail” complaint. Inspected unit and found left track in pieces and left adjuster broken. Removed and replaced left track and adjuster. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78734
Andy
Job Details: 10/18/2019
DRYER WHIRLPOOL WED9400SW0 Arrived on site for unit making noise after heating element was replaced. Tested and inspected unit and found heating element rattling making some noise. Tighten and tested unit. All operations are normal. No other repairs are needed.
Near Austin, TX 78717
Lou
Job Details: 10/18/2019
DRYER WHIRLPOOL MGDX655DW0 "arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making a loud noise just by turning the drum by hand. As I turned the drum by hand, I could hear a loud scrapping/grinding noise. I lifted the top panel and removed the front panel and as I removed the front panel, I heard something hard hit the bottom panel. I found that there was a rock wedged in between the bearing and the front panel and when the drum turned, it cause the rock to grind on the metal of the front panel. I also found that the drive belt was badly fraying. I advised the customer of my findings and recommended replacing the dryer kit (belt, rollers, idler pulley). I removed and replaced the rollers, idler pulley and belt. I cleaned the roller axles as well. Reassembled the unit and tested and it operated as designed. No lint observed during service, job completed."
Near Georgetown, TX 78628
Jonathan
Job Details: 10/18/2019
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site for range front panel damaged and console panel damaged. Customer was not able to print closing document email, had him email to office. Will need to order back panel and bezels. Office to schedule appointment when ETA is available. ; ordrng 5 W11188712/QTY5 (BEZEL/ QTY 5)s and 1 WPW10318550/STAINLESS (PANEL CONTROL)"
Near Marion, TX 78124
Kevin
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site and inspected refrigerator and found low water pressure while using dispenser. Cycle icemaker it is also loud when filling, switched filter out for a bypass and this did not correct the issue. Pulled refrigerator forward a few inches and water will now dispense properly. Waterline was pinched, and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Smithville, TX 78957
Scott
Job Details: 10/18/2019
DRYER WHIRLPOOL WED8000DW3 Arrived on site for no heat . Found out let us dropping one of the legs of power . Checked breakers . Recommended to have electrician check outlet and breakers. No lint build up at time of service . Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 10/18/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave light not working properly. Ran diagnostics and found that the half the element on the bulb was no good causing the flickering issue. Advised customer to buy a new bulb. Complete
Near Lakeway, TX 78738
Luis
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KUDF204ESB00 "Arrived on site for clip issues. Installed harness to clip,installed clip to drawer,checked door operation good harness not interfering with closure of drawer"
Near Austin, TX 78746
Leonardo
Job Details: 10/18/2019
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site to test unit for not draining. Tested unit found that left side of the door was not sitting correctly on the hinge. Re-align door, tested unit and unit test good, no leaks at this time. Job complete"
Near Dripping Springs, TX 78620
Luis
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for not dispensing ice. Tested dispenser no ice,found strong burning smell from dispenser motor,re over motor found motor seized and shaft stuck in motor. Installed a new dispenser motor and shaft reassembled unit tested ice dispenser unit working as designed"
Near , TX 78155
Kevin
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found first noise customer is experiencing is compressor, this is normal and cannot be adjusted. Second noise is icemaker cycling and filling. Showed customer how to turn off icemaker at night. Refrigerator is operating as intended, no water leaks from connections at time of service, job complete"
Near Austin, TX 78751
Joseph C.
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS312SNHB00 "Arrived on site for “doors not even and insulation showing/broken right front wheel adjuster” complaint. Per previous diagnosis, cleared intrusive insulation and applied adhesive to gap behind mullion. Removed and replaced right front wheel assembly. Doors have been leveled, as well. Unit is performing as designed. No leaks detected, at time of service."
Near Bastrop, TX 78602
Scott
Job Details: 10/18/2019
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for unit not working . Found control completely dead . Replaced control . Ran calibration and test wash . All checked normal . No water leaks detected @ time of service . Job complete . Talked to MS on entitlement .
Near Austin, TX 78739
Robert
Job Details: 10/18/2019
WASHER WHIRLPOOL KDTM354DSS5 Arrived on job for complaints of dispenser door not working. After replacement test operation in diagnostics door open properly. No leaks detected at time of service.