Arrived on site to install previously diagnosed parts. I installed the new metering pump and control. I then calibrated the unit. I ran a diagnostics cycle and it ran through as designed. No leaks observed at the time of service. Call complete.

Arrived onsite and used food grade silicone grease to slick the track on the uppermost drawer that is sticking. Unit is now operating as designed. Advised customer on repair. All checks good. ; ordrng 1 Wp542638 (Grease (please deliver to WP))

"Arrived on site to diagnose dishwasher not running. Ran diagnostic and found errors F8E4, F4E4, F9E1 with errors for diverter and was motor. Found failed diverter is not allowing the unit to run. Need sump and motor to resolve. Part not present at time of job. Reschedule

Arrived on site for Cooktop - Burners Not Getting Gas. Found oven control hadnt been set to clear gas valve. Once I pressed cancel to clear the valve for gas the flames lit on all burners as designed. Fast igniter clicking is normal. Job completed.

Arrived on site for Dryer door is backwards--NEEDS TO BE FLIPPED. Removed door and switched hinges and trim. Door opens from opposite end as customer preferred. Found legs were raised too high on right side causing door to swing open and hit the wall. Lowered legs and leveled dryer. Door no longer swings open. Job completed.

Arrived on site for FRZR IS NOT WORKING- BEEN OFF AND ON WORKING. FRIDGE SECTION IS GOOD. Customer stated she unplugged the fridge for 15 to 45 seconds in the recent past because the freezer stopped cooling properly. Found temps in freezer at 3 DF. Fridge temp was 38 DF. All fans running. Compressor running. Removed kick plate and vacuumed dust and hair off condenser coils to assist fridge run more efficiently. At the current time the fridge is running as designed. No repairs needed. Customer knows to call us back if it starts again and to leave plugged in so we can try and diagnose what it is doing to cause freezer to raise in temp. Job completed.

Arrived on call for complaint of no ice. Found water supply at ice maker frozen. Removed ice and ran fill test. Tray filled with water.

Arrived on site for a refrigerator making a loud noise. Upon arrival I could hear the noise coming from the evap fan in the FC. I gained access to the fan and found it sagging and hitting the evap cover causing the noise. I am ordering the evap cover assembly with the fan to repair. Office to reschedule. ; ordrng 1 WR14X26747 (Evap Cover Assembly)

Arrived on site to install previously diagnosed part. Removed freezer door gasket and installed new freezer door gasket. Used heat gun to shape new gasket to allow a tight seal. Checked temps and fridge and freezer are cooling as designed. Job completed.

Arrived onsite for unit not making ice. Customer showed me that another company had already replaced the ice maker not too long ago. Looked at the bottom of the door and saw that the wires were ripped apart. Need to order a new door. Ordered door. Authorization is needed before returning. Office to reschedule ; ordrng 1 W11467396 (FR DOOR)

"Arrived on site and inspected freezer and found it is 15 degrees, took 1 picture. Inspected evaporator and found it is frosted over. Took 1 picture. Replaced control board and evap thermistor and cleared all ice from evaporator with steamer. Job complete."

Arrived n site to install previous diagnosed part. Removed failed fan and installed new. Tested operation. All tested good

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit diffuser and proceeded to test found unit now operating as designed. Job Completed.

"Arrived on site and inspected the refrigerator and found evaporator drain is iced over. Cleared it using steamer and it is now draining properly, job complete"

Arrived on site and installed new icemaker to resolve no ice condition. Steamed out fill tube to remove any remaining ice. As soon as ice maker was installed unit filled immediately. Unit working as designed. Call complete.

Arrived on site for Very loud banging in wash mode. Checked suspension and basket was centered and not bouncing when pressed down. Checked legs to ensure they were all leveled properly. All legs looked good. Placed in diagnostics and no error codes came on. Ran high speed spin and basket spun evenly and no noises were apparent. Ran auto diagnostics and all cycles completed without issue. Washer running as designed. No repairs needed. Job completed.

"Arrived on-site for unit once again being unbalanced. Looked at the tub and saw that the bolt from the agitator had worked it?s way out but the tub was some how loose once again. Replaced both tub and hub, re tightened down the agitator once again. Tested the unit in drain and spin. Unit spun balanced. No issues at this time. Let customer know about loading properly. No issues at this time. Job complete"

Arrived on site to diagnose a dishwasher that was leaking. Found unit oversudsing and rinsed unit thoroughly. Also reinstalled unit. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site to test unit constantly draining.test the unit found water at float,cleared water.started the unit .found water dripping from fill valve. Tightened the main water line at the fill valve. Also found unit not level causing water to fill in front of unit. Leveled the unit. Unit tested good no further leaks at this time. Job complete"

"Arrived on site to diagnose dishwasher that isnt running or starting cycles. On arrival was advised by customer that the unit wont accept commands from the console. Opened door and tested console and found no problems present with it, all settings worked. Ran unit and found no water entering unit. Checked valve at wall and found no water coming from wall valve. Advised maintenance to resolve supply issue to solve problem. Call complete."

Arrived onsite and found unit valve needed due to clogging in hot water side. Also found unresponsive UI. Quoted for UI and control and valve. x. ; ordrng 1 W11165546 (Valve)

Arrived on site for dishwasher still leaking after previously repaired. Upon arrival I confirmed issue but found no errors in diagnostics. Found right side of heating element mount was loose from previous repair. Tighten down mount and reass and tested unit. Found no leaks on unit. Call complete.

"Arrived on site for fridge making loud noises periodically. Ran diagnostics, icemaker and dampener were really loud . Ordering ice maker and diffuser. No water leaks detected at time of service call to set return.; ordrng 1 W11317276 (Dampener) and 1 W10873791 (Ice maker)"

"Arrived on site to follow up on refrigerator that is displaying off and not powering on. Was able to wake up unit and verified it came on and is running as designed. Call complete,."

"Arrived on site for customer complaint of unit locking during bake cycle, and broil element staying on bright red, found failed control board. I replaced control, tested unit, unit tested good.

Arrived on site to diagnose a range that is giving error code. Found control misregistering temperature and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11528249 (Control)

"Arrived on site and inspected the washer and found Gearcase is beginning to leak oil. Replaced it with new slider and ran a diagnostic cycle and everything passed, job complete"

"Arrived n site to,install previous diagnosed parts. Removed failed control and power supply board, installed new. Found unit still not powering on. Mead resistance on TOD and found good. Powered unit and test live voltage. Traced voltage to UI and found Appliance Manager send DC voltage to UI. Contacted parts department (SR) and found UI expart. Office to schedule appointment when ETA is available on part.

Arrived onsite to replace trim to the door. Replaced the trim. No issues at this time. Job complete

Arrived onsite for unit not heating. Tested the unit. Unit would not heat. Upon further inspection. Found that the capacitor and diode were bad. Replaced both parts. Tested the unit. Unit tested good. No issues at this time. Job complete

Arrived on site to drop off filter cap. Dropped off filter cap and took picture. Complete

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.

Arrived onsite for dishwasher not draining as well as burning smell. Upon arrival found unit drain pump overheating quickly and unit control having burn out damage

Arrived on site for no cool. Removed evaporator cover found frost forming on only the first bend of the evaporator diagnosed a leak in the system unit will need a new evaporator and compressor

Arrived on site and inspected the refrigerator and found compressor is not running and it is hot to the touch. Replaced start device and compressor is now running properly. Requested that homeowner allow 12-24 hours for refrigerator to cool down. Job complete

"Arrived on site and inspected ovens and found blower fans are operating normally, heat customer is experiencing is it in fans is normal. Showed customer how ovens vent by preheating both ovens. Unit is operating as designed

"Arrived on site and tested unit for upper oven not heating. Tested unit found bake ignitor was broken. Test unit,unit test good. Job complete

"Arrived onsite for refrigerator not cooling. Upon arrival found 122 vac going into inverter black and white and 3.31 vac going red and red white, unit will require full sealed system repair to fix no cool issue also customer stated ice maker was damaged and not dispensing correctly. Found it was damaged ordering ice maker along with sealed system spoke with PR.; ordrng 1 876765 (Tube kit) and 1 W10508992 (Heat exchanger) and 1 W10841139 (Compressor) and 1 212643 (Permgum) and 1 WPW10143759 (Hv drier) and 1 W11506635 (Coupler) and 1 WP2306389 (Heater) and 1 WPW10277448"

Arrived onsite for tub banging due to off balance and found basket has warp amounting to a 1 inch differential in the spin pattern. Ordering basket to repair propensity toward off balance loads. Possibly the extra wear from the warped basket led to the gear-case failure and suspension problems. ; ordrng 1 W10752719 (Basket)

Arrived onsite for dispenser issue and replaced dispenser for trap drain not working. Also ordering damaged cap and washplate which keeps tearing clothes. Office to reschedule. ; ordrng 1 W11550898 (Dispenser cap) and 1 W10752283 (Washplate)

Arrived onsite for previously diagnosed parts. Upon arrival installed washers and tested unit is now operating as designed. Job Completed.

Arrived on site to diagnose a washer that is not draining properly. Found scale buildup clogging pump assembly and advised customer on clean washer cycle and frequency of usage. No further repairs needed and no leaks were found at time of service.

"Arrived onsite for unit not drying dishes enough. Tested the unit, unit passed. Unit had no error codes. Called tech line to report findings. Said to select the delay option when running unit at night and said to use rinse aid to help the dishes dry properly. Got sr#7732015057. No leaks at this time. Job complete"

"Arrived onsite for water having low pressure through the dispenser. Customer showed the water and saw it was barely trickling through the dispenser, said the filter did need to be replaced. Removed water filter, was able to test the water and pressure came back. Let customer that the filter more likely would be issue with the pressure. Replaced the filter and pressure stayed good. No leaks at this time.

"Arrived on site and inspected dishwasher and found it will start a cycle and is counting down on control panel but nothing is running. Found F1E1, F8E3, F8E2, F7E1, saved in diagnostics. A diagnostic cycle appears to run but is also doing nothing. Spoke with techline and they recommended replacing control board again. Will also bring inner door harness, wash motor, and control panel to ensure repair on the next visit. 7732010314; ordrng 1 W11410062 (Control board) and 1 W11106346 (Control panel) and 1 W11084867 (Inner door harness) and 1 W11345228 (Wash motor)"

Arrived onsite for dryer making noise. Upon arrival tested unit and could not duplicate issues. Customer stated is not making noise anymore. Unit seems to be functioning properly. Job complete

Arrived on call to replace previous diagnosed parts. After installation test operation washer operation normal. No leaks detected at time of service.

"Arrived on site for washer that located in detached building from home that?s not operating. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill. Ran automatic test mode and found no water entering unit. Tested inlet valve and found cold water solenoid failed. Removed failed inlet valve and installed new. Found no hot from home to unit. Performed diagnostics mode and tested operation in automatic and manual test mode. All tested good, no water leaks detected during service.

"Arrived on site for a refrigerator with the freezer not cooling correctly, and the ice maker not working. I checked temps and found the FC at 28?F and the RC at 35?F. I put the unit into diagnostics mode and found all airflow components running as designed. I did find the compressor continued to run during diagnostics mode even when it should be off. I then ran test 40 and the compressor stayed on in step 1 and 2 when it should of been off. I gained access to the back of the unit and ohmd out all thermistors. The RC read 7.2k, the FC read 8.93k, the RC evap read 9.5k, and the FC evap read 10.11k. These are all accurate for the temps at the time of reading. Once I plugged the unit back in, the compressor began working as designed. This could be due to something being stuck on the control being reset when unplugged. This indicates a possible faulty control and a faulty UI.d. I am ordering the UI and control to be installed.; ordrng 1 W11330486 (UI) and 1 W11450890 (Control)"

"Arrived on site to inspect washer damper missing. Upon further inspection, I found the front left damper screw was missing and front right damper broken. I advised the customer that ge recommends replacing all four dampers at the same time I removed and replaced all four dampers and found the screw to the left front damper at the bottom fo the unit. Tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed cap, replaced the cap and the unit is now operating properly as designed. Job complete."

Arrived on site and inspected washer and found it is full of stagnant water. While replacing drain pump found clothing in filter cover. Removed one piece of clothing but there is still more blocking water flow. Attempted to disassemble washer and found washplate is seized and Gearcase is leaking oil. Took pictures. Sent all pictures to PR. Washer will need complete rebuild to correct issue. Need autho. Per PR SMO.; ordrng 1 W10752283 (Washplate) and 1 W10909670 (Spanned nut) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W10597575 (Filter) and 1 W10512164 (Tub) and 1 WPW10109200 (Heater screw) and 1 WPW10325894 (Heater) and 1 WPW10297450 (Heater cover) and 1 W10743982 (Heater screw) and 1 W11455453 (Gearcase) and 1 W11032711 (Washer) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11130356 (Suspension)

"Arrived on site to diagnose dryer making thumping noise during the cycle, I gained access to the unit and found that the blower housing is making a noise as well as the idler pulley, I am ordering both to complete the repair and returning with parts. I scheduled return service with the customer for the following .; ordrng 1 WP691366 (Idler pulley) and 3 W11113654 (Sound pad)s"

Arrived on site to diagnose leaking dishwasher. On arrival customer pointed out rust holes on left side of tub. Tub needs to be replaced to resolve. Ordering tub to resolve. Office to schedule when part arrives. ; ordrng 1 WPW10681506 (Dishwasher Tub)

Arrived onsite and found customer was having trouble with small burner. Replaced burner head. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for no cool in fresh food section. Diagnosed a defective fan motor,replaced fan motor good air flow in fresh food section."

"Arrived on site for center burner not igniting . Found electrode failed . Will need Right rear , center holders . Due to rust on screws , expect some damage to holders . No gas leaks detected at time of service Call to set return ; ordrng 1 WPW10128451 (Rr holder) and 1 WPW10128450 (Center holder)"

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest test,ran fill test valve energized no water entering icemaker,removed kick plate found frozen water fill tube diagnosed defective fill tube heater. Unit will need a new freezer door need ; ordrng 1 LW11026429 (Freezers door ss)"

"Arrived on site to diagnose dishwasher that was not starting or operating. On arrival unit powers on, but just blinks instead of starting. Unit is acting like door is open. Checked door switch and found switch good.

Arrived on site for console not responding. Tested the the unit and found console glitching. Tested the unit and unit works as designed. Job complete

"Arrived on site for refrigerator still having slow water pressure after previous service repair. Inspected unit and work area. Tested water dispenser to verify failure. Removed water filter and added bypass and found failed filter head. Removed failed filter head and installed new. Flushed water system and monitored for possible water leakage. All tested good, no water leaks detected during service.

Arrived onsite and found failed upper led in the fridge section. Ordering led to repair lighting issue. ; ordrng 1 W11527432 (Light module assembly)

"Arrived on site to follow up on refrigerator that was leaking water and not dispensing ice. Replaced switch for ice side, and added a buffer on the end of the paddle to make better contact with switch. Melted down built up ice in FC and removed obstruction from drain tube and cleared drain. Unit now working as designed. Call complete, no water leaks found."

Arrived onsite and found cooktop operating with intermittent failure of the heating coils to maintain sufficient heat to cook. Ordering coils to repair. Returning with switches to solve the indicator light circuit shorted to the on position. ; ordrng 2 W11396792 (Element)s and 2 W11396790 (Element)s

"Arrived on site for a washing machine throwing an F8E2 error code. Upon arrival the customer stated they cannot even run the unit anymore without the error code being thrown. I put the unit into diagnostics mode and found stored error codes F8E2 for dispenser system error, F6E1 for communication error between CCU and ACU, and F5E2 for door lock error. I cleared the error codes. I then ran a test cycle and found the dispenser motor would continue to actuate in step three and the cycle would never continue on. I gained access to the inside of the unit and found the dispenser motor area leaking water and the connections to the motor corroded. Due to this the dispenser motor will need to be replaced, and the harness to the motor. I also found the vent hose assembly physically broken and knocking loose around the unit when in spin. The dispenser motor, dispenser nozzle, dispenser harness, and vent hose will all need to be replaced to repair the unit. Due to the diagnostics getting stuck in step three I informed the customer we may need to further diagnose the unit once these parts are replaced.

"Arrived on site to diagnose washer that is not spinning or leaving really soaked clothes at the end of the cycle, the customer informed me upon arrival that the unit is now operating properly as designed. I gained access to the service diagnostics and checked for fault codes, i only found a fault code pertaining to stuck key, I cleared it. I checked underneath the unit and found that the unit is clear of any gearcase oil or shavings, I ran the unit in a diagnostics cycle and found the unit is operating properly as designed. Job complete."

"Arrived onsite for oven not igniting bake. Upon arrival found unit igniter grounded by trays and racks in drawer, adjusted and tested bake multiple times unit is now igniting as designed. Job Completed."

"Arrived on site to inspect dishwasher needing parts replaced. Upon further inspection, the customer provided me with 2 stops and an adjuster housing and said the previous tech ordered. I opened the unit door and found the right rack stops missing and the rail bent. Also found the right adjuster wheel was broken. I advised the customer of my findings and that the adjuster kit would need to be replaced

"Arrived on site to replace previously failed gasket, I gained access and replaced the gasket. I verified that the gasket is flush with the unit and fully seated properly to avoid the gasket coming loose again. Job complete."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees and RC=40 degrees. I tested the ice maker in diagnostics test 56 and got error code E2-motor lost position. I tested in test 57 and the motor failed to harvest. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for refrigerator freezing items in fresh food section. Control and thermistors have all been replaced. Took temps and freezer at 5 degrees RC at 37 I upper compartment and 35 in lower compartment. No signs of freezing items other than an ice sliver in pot of beans. Called tech line for assistance. Recommended adjusting freezer setting to max, to restrict flow into the RC and blocking the RC vent about 50 percent to push more air onto thermistor. Provided SR#7732018316. If this doesn?t work recommend bumping the settings down 1 from recommend. Made customer aware. Job complete"

"Arrived on site to install previous diagnosed parts. Removed failed door latch and installed new. Tested door latch and wash operation. All tested good, no water leaks detected during service."

Arrived on site for a dishwasher with the upper rack broken. Upon further inspection I found the upper left track broken.

"Arrived on site for for oven door not closing properly. Found left hinge failed . Replaced hinge .Door is closing properly now. No other issues found . Job complete"

Arrived on site for microwave not allowing soften/melt feature to work. Upon arrival found no errors. After running multiple tests I found unit heating as designed found no instruct in user manual or melt/soften. Called whirlpool techline and spoke Steve sr#7731412333. Techline found proper functionality and use manually through SM to show customer to help them with unit. After running techline tests found melt setting functioning as designed call complete.

Arrived on site to install previous diagnosed parts. Went to close lid to remove top and found lid is separating. . ; ordrng 1 W10842963 (lid)

Arrived on call for complaint of leaks and noise. No leak detected at time of service and customer said no leak on last wash cycle. For noise issue found the wash motor is louder than normal. Will need sumo and motor to complete. ; O-emld tckt

Arrived on call for complaint of no power. Found the power supply off. Reset breaker and power came back on . Ran dishwasher for a bit to see if breaker would trip again. Dishwasher preformed perfect. No leaks detected at time of service. If issue continues recommend have breaker checked.

"Arrived on site to install previous diagnosed parts. Removed failed fan assembly and installed kit. Assembled unit and tested operation. All tested good, no water leaks detected during service."

Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found stored error code 5/1 for door latch. Door latch is functioning properly. Cleared code and tested. Found all components functioning correctly. Customer has had unit in use for about a month. Instructed customer on use and care guide. Proper loading and continual use of rinse aid. As well as cycle selection. Unit is functioning as designed.

"Arrived on site,tested unit. Was not getting water. Found that the water line was kinked. Corrected the water line. Unit tested good. No leaks present. Job is complete"

"Arrived on site to inspect dryer not working. Upon further inspection, the customer advised that they purchased a power cord and were having trouble getting it connected. I found the customer had the cord connected, but they werent sure on the connection of the ground wires. I connected the ground wires to the chassis and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for no cool. Checked pressures low side reading -20 high side 25,checked compressor compartment no traces of dye,removed evaporator cover no traces of dye in evaporator compartment,pressurized system checked exposed connection no leaks.

"Arrived on site for customer complaint of unit not producing ice, found failed recirculating pump, ordering pump.; ordrng 1 W11542867 (Pump)"

"Arrived on site for customer complaint of unit not powering on and standing water, I found failed console, I replaced console, after replacing I ran test cycle, unit tested good."

"Arrived on site to inspect range oven temps. Customer advised that they had their inspector test the oven and it showed to be 30 degrees too cold. They advised the inspector tested with a round silver thermometer. I explained that when testing the oven, a multimeter with thermal coupler has to be used to get accurate readings. I found the ignitor way too,far from the burner and adjusted and tested temps on bake at 350 degrees. My average temp readings were 356.6 degrees (361, 381, 334, 371, 336=356). No gas leaks detected during service, job completed."

"Arrived on site for customer complaint of blower not working, found failed blower motor, ordering blower. ; ordrng 1 W11106377 (Blower)"

Arrived on site for no cool in fresh food section. Found evaporator incased in ice diagnosed a defective defrost thermistor,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4 screws,adjusted drain pan.

Arrived on call for complaint of no ice. Found the ice maker tray separate from motor. Replace ice maker.

"Arrived on site to test unit for no ice production, tested unit found water level sensor in recirculating pump not allowing inlet valve to engage, replaced valve and pump, tested unit,unit working as designed, no leaks detected job complete"

"Arrived on site to diagnose washer that wont spin or agitate, upon arrival the customer informed me that the unit only activated the drain pump upon powering the unit and none of the leds would work on the selector knob. I gained access and verified polarity and voltage at the wall and then ohmed out the drain pump and found it to be good. I replaced the control and attempted to calibrate the unit, I found that the unit would not calibrate properly, I gained access the j2 connector and checked the motor and windings at the motor and found 0L on all appropriate connections, the control, lower harness and motor need to be replaced before operating the unit upon return repair, office to reschedule return service when the parts arrive. ; ordrng 1 W11399433 (Control) and 1 W11497303 (Motor) and 1 W11545744 (Lower harness)"

"Arrived on site to inspect unit for not finishing cycle due to the door popping open, upon inspection found the latches bent causing issues, replaced both sets of latches and instructed customer to make sure they press down on the door. Complete"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit was shorted at front panel,replaced console and tested. All functions returned. Complete"

"Arrived on site to test unit for for ice not dispensing, tested unit found auger motor not getting voltage no leaks detected job complete"

"Arrived on site to install previously catch, replaced catch, tested unit, unit working properly, job complete"

"Arrived on site to inspect unit for not turning on when powered, upon inspection found the control board shorted causing issues. Replaced control board and tested unit. All functions returned. Complete"

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it shows 120V. I attempted to place unit in diagnostics and it failed to respond. I checked the terminal block and found the wire nut on the white wires of the harness was not secured and the wires were not connected. I re-wired the harness at the terminal block and the unit came on. I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use & care, as well as, detergent and rinse aid use."

Arrived on site for lights out in both sections of fridge . Tested and found freezer led module failed . Replaced led light and now both sections are lighting up. No water leaks detected at time of service. Job complete