Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit leaking out of dispenser, found hard water build up, customer had cleaned dispenser and unit has stopped leaking, tested good at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite customer let me know unit was set at 32 when they purchased and after changing it to be 38 unit was no longer freezing food. Unit tested good. Job Completed.
Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
DRYER WHIRLPOOL WED8600YW0 Arrived on site for customer complaint of unit not turning on found u it working as designed after rotating drum by hand.
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Arrived onsite for the refrigerator not dispensing water. During testing found that no issues with the water valve and dispenser. There is good ice production and water dispenser is working fine. Water valve was not needed. Saw that the water reservoir may have been frozen. No issue found. Complete
Near Austin, TX 78759
David Z
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose refrigerator wit water in RC. On arrival customer showed me there was water building under the fridge shelf section. Pulled section forward and found evap was not draining properly and had ice built. Steamed out and cleared drain from front and rear of unit. Once cleared started getting drainage from RC. If this does not resolve issue a new drain tray will be needed. All is now working as designed with no water leaks found. Call complete
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite and reset fridge and unit began running properly. Evidently compressor had not run for 2 days. In event of call back return with controls and inverter.
Near Leander, TX 78641
Lou
Job Details: 10/22/2020
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found error code F47 flashing on the cooktop. I disassembled the cooktop and found where 2 diodes had burnt. Customer advised that they were using the large burner when the unit made a loud popping noise. I contacted techline and spoke to JK and advised of my findings and previous repairs. JK recommended that due to the error code and it showing on the right side as before, to replace the module and both right side heating plates. Provided file #7729102088. I am ordering all four heating plates and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10396547 (hotplate-RT FRONT) and 2 WPW10396548 (hotplate)s and 1 WPW10396549 (hotplate-RT REAR)"
Near Austin, TX 78733
Kevin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher and found F8E1, F7E1, washer will power up at this time. Customer experience is it not showing power at times. Neutral at terminal block although connected could be improved. After doing this reported findings to tech line. Set washer into a diagnostic cycle and it will complete cycle, job complete 7729104673"
Near Leander, TX 78641
Jonathan S
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Verified failure. Powered unit off and gained access to transformer. Measured incoming to transformer and found 120 volts. Found blown light bulb. Removed light and installed new (TS). Powered tested light operation and door. All tested good."
Near Leander, TX 78641
Jonathan S
Job Details: 10/22/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived n site for range having gas leak. Inspected unit and work area. Tested cooktop operation. Pulled unit out and was able to smell gas. Used gas leak detection and found leaking at connection to home gas line (see SD-Pic). Tighten connection and tested for leaks. Informed customer that was only a temporary repair and gas line to unit needs to be replaced. All operations on unit tested good.
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not heating and drying properly. Tested unit. Got F7E1 not heating. Tested heater for continuity. Did not get a signal. Replaced heater. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78724
Matthew
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for no cool in freezer or refrigerator. Tested unit and found no frost pattern on evaporator. Turned cooling off, then back on again. Could hear a click sound near compressor. Compressor was warm to the touch but did not seem to be running . Replaced start device, compressor seemed to come on (was humming) but still no cool. Compressor was drawing.039 amps. Unit has sealed system issue. Need to schedule SS technician for two hours. Need to order compressor, evaporator, dryer valve and lokring. Office to reschedule.; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Jonestown, TX 78645
Jonathan S
Job Details: 10/22/2020
MICROWAVE JENN-AIR JMC8130DDS "Arrived on site for microwave coming by its self and not able to use longer than 1 minute if so controls will not respond. Performed diagnostics and tested heating operation. Found cooling fan running. Removed unit and inspected and test door switch circuit. Measured amp draw to magnetron when heating, found amps within range. Called Whirlpool tech support and spoke with Andy. Went over prior testing. He stated issue would be within panel control.
Near Lakeway, TX 78738
Robert
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job to replace panel. . Ordered new panel. ; ordrng 1 W11165143 (PANEL )
Near Austin, TX 78704
Wesley
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite and called techline for repeat symptoms. Was advised to check thermistor position and change defrost to 8 hour cycle. Ordering scroll and hv control and sr#7729102668 customer is trying to get a concession before service on Friday. Defrost taking place now. ;
Near Austin, TX 78727
David Z
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to diagnose refrigerator that was overproducing ice. Customer showed me that the bail arm was not being properly recognized as full and does not stay locked up. Unit just keeps making and dumping ice. Verified bail arm is seated properly. Replaced icemaker. Retested unit and verified arm is locking. Call complete.
Near Leander, TX 78641
Jonathan S
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator having frost buildup on ice maker and leaking water out dispenser. Inspected unit and work area. Gained access to ice maker and bypassed on and off switch. Performed diagnostics mode and cycled ice maker. At time of service water was in ice maker mold, unit is freezer and producing ice. Ran ice maker harvest cycle and monitored operation. Ran fill cycle and found no splattering in fill line. Found possible signs of door not sealing, due to minor frost on frozen food. Inspected door seal and found intermittent not closing completely. Checked to see if possible food interfering with door. Added grease to door cam and tested door. Found closing. Found seal that holds auger motor broken and would need to replace complete door chute to repair. Found possibility of ice maker cycles not dropping all the ice and causing to over fill. ; ordrng 1 W10873791 (ICE MAKER) and 1 WPW10293212 (CHUTE)"
Near Smithville, TX 78957
Andy
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed lid strike. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10837741 (lid strike)
Near Morgan, TX 76671
Jonathan M
Job Details: 10/22/2020
DISHWASHER FRIGIDAIRE FDB1050REB2 "Arrived on site for a dishwasher that would not drain or spray out of other spray arm. Inspected unit and work area. Tested unit through a rinse only cycle and found unit spraying out of the wash arms. However, found drain pump not pumping out water. Unit sounded like the impeller had gotten loose and was not able to drain out the water. Replaced drain pump and tested unit. Unit is working as designed. Call complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
RANGE AMANA AER6303MFS2 "Arrived on site to inspect range oven not working. Upon further inspection, customer advised that the oven does not work, but the cooktop works fine. I tested the unit on Bake at 350 degrees and I could hear the bake relay click but the element never heated. I pulled the unit out and removed the ack panel to fine the red wire on the terminal block shorted and burnt. I repaired the issue until I can return to replace the main harness. I am ordering the main harness, terminal block, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-SCHEDULE AS LAST CALL and office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE LAST CALL) and 1 W11458879 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Austin, TX 78723
Matthew
Job Details: 10/22/2020
RANGE WHIRLPOOL WCG55US6HS "Arrived onsite for for potential gas leak. Customer noticed a gas smell after be away from home, coming from the lower cabinet where the gas valve is housed. Upon arrival turned gas on to check for leaks. Using digital sniffer, could not detect any leaks from valves or orfices. Tested cooktop burners and all were working properly with no indication of distortion of flames. No leaks present at this time. Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and ice maker blower motor failure, I removed and replaced both and tested. The ice maker is operating as designed, as is the blower. I found that the right RC door gasket is badly torn (photo) in the upper corner nearest the mullion. I am ordering the gasket No water leaks observed during service.; ordrng 1 W10830274 (gasket-fip)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived onsite for the refrigerator not cooling properly in the refrigerator section. Replaced ff evaporator cover and hv board , UI. Refrigerator is cooling off complete"
Near Uhland, TX 78640
Andrew
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for ice and water dispenser not working. Found PO and hit confirm. Customer said they have constant power outages. Explained to customer how to confirm. Found left door switch was not working properly. Replaced switch, tested unit, unit works good.confirmed with customer both water and ice were dispensing good. Customer did not like that the switches didn’t match so I changed the right door switch to match. Tested unit, unit works good. Confirmed again with customer water and ice are dispensing as designed. No leaks detected. Job complete."
Near Jonestown, TX 78645
Jonathan S
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived n site for refrigerator not cooling. Inspected unit and work area. Found temperature in FC at 40°. Inspected evaporator with UV light and found refrigerant leak in evaporator (see SD-pic). Found sealed system failure. Will need to replace evaporator, compressor, filter drier and heat exchanger. Please allow up to 4 hours for repair. Office to schedule appointment when ETA is available. ; ordrng 1 W10508992 (HEAT EXCHANGER ) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10205102 (EVAPORATOR )"
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/22/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for middle burner making noise after a few minutes of use. Customer showed me video of going from summer to medical and the burner would sound like a mini jet engine and said that the sound is not consistent. Called Techline on the issue and suggested to change out the oraface on the middle burner. Got sr#7729101529. Ordered parts.Office to reschedule ; ordrng 1 W11209817 (spud-orfce) and 1 WPW10151362 (spud-orfce)
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had the unit pulled out and water disconnected. Put water into the tub and inspected around the drain pump area and found that where the drain pump mount to the outer tub it’s cracked and leaking (photo). I am ordering the outer tub and gearcase and will return with the drain pump. Office to schedule return service. Unit left unplugged and no water connected.; ordrng 1 W10371566 (tub) and 1 W11159068 (gearcase)"
Near Manor, TX 78653
Matthew
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for dispenser door not closing and UI lights coming on. Upon inspection when I removed the IU found loose connector. Disconnected and reconnected all connections to insure secure connection. Tested unit andUI, ice dispenser door and water dispenser are all functioning. Job complete"
Near Lago Vista, TX 78645
Jonathan S
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW94HEXL2 "Arrived on site for washer bellow front spring had came durning wash cycle. Inspected unit and work area. Found no tears on bellow. Found minor calcium buildup on unit. Reinstalled bellow spring. Performed diagnostics mode and checked fault codes, none found. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78757
Wesley
Job Details: 10/22/2020
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite and found unit operating with coil valves beginner to fail. Replaced coils. Tested. Unit is heating properly. Advised customer on repair.
Near Round Rock, TX 78681
Tommy
Job Details: 10/22/2020
RANGE WHIRLPOOL WGG555S0BS06 "Arrived onsite for upper oven not igniting, found unit had good voltage. But igniter wasn’t receiving proper amps. ordrng 1 WPW10324738 (IGNITER )"
Near Austin, TX 78738
Luis
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for leak at evaporator. Found ice dye on fresh food evaporator,replaced fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit,powered unit on watched frost pattern good,checked for dye on weld joints,no traces of dye found,also found defective led in freezer section,replaced led module unit working as designed.; used 1 W11462342 (MODULE) from stock"
Near Austin, TX 78721
Matthew
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite for refrigerator making noise. Put unit in diagnostics and when testing diffuser open/close, the motion was choppy and vibrated loudly. The customer verified the sound. Diffuser will need replacement. Off to reschedule.; saved tckt"
Near Georgetown, TX 78633
Cliff
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site to diagnose a washer that is not responding to user input. Found failed control panel. Contacted tech line and spoke with Jk and Documented findings. Replaced control panel and found all is not working properly. No leaks were found at time of service.File#7729101396
Near Leander, TX 78641
Kayman
Job Details: 10/22/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived onsite for refrigerator that won’t dispense water or ice. Upon inspection I found the reservoir frozen again. I found the drawers in the RC at 20 degrees. I found the dampener open and no air flow. I found air entering the RC thru the air return. Upon further inspection I found the evaporator fan blowing air down across the evaporator instead of up to the dampener control. The fan blade will need to be replaced and or possibly the motor will need to be replaced again. Ordering 5308000010 blade-evap fan and 241509402 motor. ; ordrng 1 241509402 (motor) and 1 5308000010 (blade-evap fan)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for: Range right back burner not work/gasket on oven tornTested back right igniter and no spark came on at all. All other burner igniters worked as designed. Ordered new igniter to be installed next Monday. Gasket was torn. Replaced with new gasket. ; ordrng 1 WPW10515459 (igntr-surf)
Near Austin, TX 78733
Kevin
Job Details: 10/22/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived on site and inspected washer and found saved error code F0E9 for off balance load. Ran all functions in automatic diagnostic cycle and everything passed. Discussed correct loading procedure and correct detergent usage to ensure customer does not experience unbalance loads again. Call complete
Near , TX 78606
Brandon
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for customer complaint of little ice production, found ice fan was not running when I arrived and 24 degrees in ice box, I entered diagnostics mode and ran test 36, 37, 15, 56, and 58, all tested good. Called tech line, they want me to replace ice maker and fan. SR# 7729098919 after replacing ice maker and fan I ran test 56, no errors, test 57, ice maker completed harvest, 45, ice maker filled, unit tested good."
Near Austin, TX 78759
David Z
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator not making ice. Customer informed me it would go up to weeks not making ice. Sometimes a couple days, but 2 weeks at one point. Ran diagnostic and found no error present and unit passed all thermistor and icemaker tests. Talked with PR who recommended control and icebox fan due to intermittent fissure usually being those items. Office to reschedule when we have shipping date. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec)"
Near Austin, TX 78731
David Z
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site to diagnose washer that would only wash in delicates mode and nothing else. Checked errors and found F7E5 shifter fault, F8E1 long fill. Tested valves and found cold worked, but hot did not. Found the hot water tap closed. Opened up hot water tap and unit filled as it was supposed to. Had customer try a load on normal, and cycle advanced properly. Issue was due to installers not turning water on. All is working as designed at this time. Call complete."
Near Austin, TX 78731
David Z
Job Details: 10/22/2020
COOKTOP WHIRLPOOL KCES556HSS00 "Arrived on site to diagnose cooktop with power light off. Customer said on first uses they powered it on, heard a pop and indicator has not worked since. Unit will need a new power indicator light, which appears to be part of the harness. Submitted info to SR for parts research to verify what part is needed. SR will follow up and order right part. Office to reschedule. ; saved tckt"
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
DRYER SAMSUNG DV42H5200EF/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I found the top panel and the console disassembled and the screws in a cup and unit unplugged. I plugged the unit in, opened the door and pressed the door switch closed and started the unit. I found the element was not illuminating at the back right vent area. I disassembled the remainder of the unit and retested and found the element is bad. I removed and replaced the element assembly and cleaned the lint from the unit and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Jarrell, TX 76537
Tyler
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer needing a previously diagnosed you are a panel. After installing the UI and re-setting I tested the UI in diagnostics and could not find any issues with stuck error codes coming up or anything. Unit is now functioning as designed call complete.
Near Andice, TX 78628
Lou
Job Details: 10/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop needing calibration. Upon further inspection, I tested all burners and found all flames extremely high. Customer advised they have propane gas. I checked the regulator and it had been converted correctly. I checked all orifices and they were correct. I adjusted the flames for each burner and retested. Unit is operating as designed. No gas leaks detected during service, job completed. Customer provided a copy of their closing docs for warranty verification."
Near Austin, TX 78750
Wesley
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite and jumped icemaker to test and all functioned as designed.
Near Austin, TX 78734
Robert
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on job for complaints of not working. Found most of the buttons not working will need to replace console. Will need two tech to complete. ; saved tckt
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for: 1. Rattling or Vibrating Noise - Side by Side Refrigerator 2. Refrig scraping loud noisePlaced fridge in diagnostics and no error codes appeared. I could hear the noise the customer referred to. This noise is the refrigerant moving through the system. Noise will continue until pressure equalizes. Job completed.
Near Austin, TX 78726
David Z
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose refrigerator with difficulties closing the freezer door. Found the left slide for the freezer door sticking and separating. Replaced left slide and bracket and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and replaced freezer door, job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site to replace tub from previous diagnosis. Tested unit and confirmed leak was coming from the bottom front side tub/bellow area. In the process of removing tub we noticed a hole in bellow(took pic). Replaced bellow tested unit, unit worked good with no leaks. Cold line was connected on a splitter to heater. When removed cold water line we noticed the threads on the valve were chewed up. Attempted to hook up cold line but was unsuccessful. Will need new valve to fix issue. Customer stated washer shakes violently but was unable to replicate issue. Spoke with tech line and no issues were found with machine, they recommended customer use a more balanced load and went over load procedures with customer. SR#7729100564; ordrng 1 W11316256 (valve)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the water in dishwasher, undid drain hose from disposal and drain worked correctly, tubing for drain was run along bottom of cabinet with no trap, will need to reroute tubing to drain correctly. Complete"
Near Austin, TX 78734
Robert
Job Details: 10/22/2020
RANGE WHIRLPOOL JGRP436WP01 Arrived on job for complaints of not holding temperature. Found the igniter when relighting not sensing flame causing temperature to drop. Will need bake electrode. ; ordrng 1 BAKEELECTRODE
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
WASHER MAYTAG MVWP576KW0 "Arrived on site to inspect washer for not operating , upon inspection found the washer not operating, diagnostic light on CPU on, replaced ACU and latch, all functions returned. Complete"
Near Austin, TX 78756
Luis
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover ran test 4 weak frost pattern on fresh food evaporator,found traces of oil in evaporator compartment,replaced evaporator assembly,while installing evaporator cap tube broke in liner
Near Manor, TX 78653
Matthew
Job Details: 10/22/2020
OVEN WHIRLPOOL WFE510S0HS1 Arrived onsite for oven range not working. Customer complained about a burning smell before loosing range functionality. Upon inspection found harness and power cord burned at terminal block. Will need to order main wire harness and power cord. Harness covered under safety. Office to reschedule.; ordrng 1 PT400 (cord-power) and 1 W11501975 (WIRE HARNESS-MAIN)
Near Cedar Park, TX 78613
Kayman
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Arrived onsite for refrigerator not producing ice or dispensing water. Upon inspection found the valve humming when I would push the water pad. I went to the back of the unit and found the water valve in the wall was in the off position. I turned the water on and tested the unit. The dispenser is now working I saw the ice maker harvest and dispense water into the mold. Unit is working as designed at this time and no leaks were detected during time of service.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for: Range/ heating 49 degrees hotter than temp readingTook three sets of temps that averaged out to 369. Went into calibration and it had already been adjusted to -20. Calibrated down to -30 to get an average of 359. No error codes present. Oven heating as designed. Job completed.
Near Austin, TX 78727
David Z
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install icemaker to resolve low / no ice. Installed new icemaker. As soon as it plugged in unit filled. All is working as designed. Call complete.
Near Round Rock, TX 78681
Tommy
Job Details: 10/22/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived onsite for previously diagnosed parts. Found unit housing damaged but also unit not receiving enough water from valve and waterline ordering water line and returning with all three parts. Could not pull unit due to offset back tiling. Let customer know they needed the unit pulled in order to make further repairs. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10678300 (WATERLINE )
Near Lakeway, TX 78734
Robert
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of no ice found the icemaker sensor not working. In test mode icemaker will harvest and fill. Replaced icemaker. No leaks detected at time of service.
Near Austin, TX 78753
Matthew
Job Details: 10/22/2020
RANGE WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Defrosted unit evaporator cover and evaporator. Replaced damper control fresh food motor harness and support. Reassembled and tested unit. Unit is functioning properly.
Near Georgetown, TX 78633
Cliff
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washing machine that is leaking. Found water valve assembly leaking through thermistor port. Valve will need to be replaced to complete repairs.; ordrng 1 W11165546 (VALVE)
Near Paige, TX 78659
Andy
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found loose condenser rattling. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not operating fan, upon inspection found the wires cut and plastic shavings in cab, will need to replaced
Near Cedar Creek, TX 78612
Andy
Job Details: 10/22/2020
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site for range oven not heating. Tested and inspected unit and found fuse and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Lago Vista, TX 78645
Jonathan S
Job Details: 10/22/2020
DISHWASHER GE GLD5604V00BB Arrived on site to install previous diagnosed part. Found part received was a interlock switch for a microwave. Will need to reorder TOD. Office to schedule appointment for return when ETA is available.; ordrng 1 WD01X10567 (thermostat)
Near Leander, TX 78645
Jonathan S
Job Details: 10/22/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Powered unit and monitored operation. Found pump working. Drain water from reservoir after rinse to inspect evaporator tray. All tested good, no water leaks detected."
Near Buda, TX 78610
Leonardo
Job Details: 10/22/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit not reaching temp. Test unit and found bad control board and sensor and bake igniter. Replaced all 3 parts test unit and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking water in front of the unit. Test unit and found water coming from vent. Replaced vent gasket test unit and unit test good job complete.
Near Austin, TX 78717
Kayman
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found both compartments at complete no cool I ran diagnostics tests for the evap motors and baffles and all passed but the compressor would not cycle on. There was no low voltage power going to the inverter. I replaced the main control and plugged the unit back in. The unit is working as designed at this time. The compressor came on and began to cool. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 10/22/2020
OVEN JENN-AIR JJW2430DS01 "Arrived on site and inspected oven and found F2E1 error code, attempted to reset console but this had no effect. Attempted to enter diagnostic cycle and it wouldn’t. Oven will need a new user interface
Near Austin, TX 78739
Leonardo
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS97EC0HZ01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Buda, TX 78610
Andrew
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to replace parts diagnosed from previous tech. Replaced upper and lower hinge on left door, cam and closer as well. Same issue was present after installing parts. Noticed machine was not level. Leveled machine and door lined up perfect and mullion was operating as designed. Seal was sealing properly. Customer liked adjustment. Job complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 10/22/2020
DISHWASHER GE GLD4466R00SS "Arrived on site to install previously diagnosed drain tube, removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Smithville, TX 78957
Andy
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and found ice maker not cycling. Removed failed ice maker as well and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Luis
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for defective door. Installed a new freezer door tested water dispenser good,checked door seals good.
Near Georgetown, TX 78633
Cliff
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDFE304DBL1 "Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found OWI leaking, Wiring harness corroded, tub resting, pump gasket has absorbed rest as well.
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for not drying clothes properly, upon inspection found the vent blocked past the vent tube, confirmed no air from exterior vent, instructed customer to speak with property manager. Complete"
Near Austin, TX 78731
David Z
Job Details: 10/22/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to install new bulkhead and shafts to resolve banging issue. Replaced bulkhead nut and shaft, as well as 2 new rollers. Rested unit and volume is back to normal. Found the reused shaft felt a bit stiff and may also need to be replaced if noise returns. All is now working as designed. Call complete."
Near Austin, TX 78741
Luis
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for no cool. Installed a new starter compressor not powering on,found traces of oil in compressor compartment,diagnosed a defective compressor,new compressor that was ordered was packaged wrong. variable speed compressor packaged instead of correct compressor,ordering another compressor. ; ordrng 1 2HRS and 1 W10841139 (COMPRESSOR )"
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
WASHER MAYTAG MHW4300DW0 "Arrived on site for: HIT START AND IT WILL START TO FILL UP THEN JUST STOPS AND DRAINSPlaced in diagnostics and draining error codes came up. Cleared error codes. Removed drain pump cap and found coins, socks, and trash debris inside. Removed all debris and placed in diagnostics again. Ran test cycle and received error code that temps were not achieved. Inspected and found thermistor had been removed. Found thermistor nearby in garage. Reinstalled thermistor and ran diagnostics again. No error codes present. Ran normal cycle and performing as designed. Job completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78746
Kevin
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KSSC42FJS00 "Arrived on site and inspected refrigerator and found frost pattern is almost gone completely. Sent picture to LM it will need a sealed system repair and new door gaskets. Compressor W10309994 evaporator 4388574 drain pan heater WP2004545 heat exchanger W10508992 , access valve W10913906, uv drier W10143759 , start device kit if needed 8201786 , freezer door gasket 2188320A , fresh food door gasket 2188318A , Order 2 of each gasket for inspection.
Near Waco, TX 76710
Jonathan M
Job Details: 10/22/2020
COOKTOP WHIRLPOOL JIC4536XS00 "Arrived on site for a cooktop that’s intermittently turning itself off during a cooking cycle.Inspected unit and work area. Was advised that JennAir needed photos of the cooktop and cabinet it resides in for further review on if the issue is an installation problem or a unit problem. Took photos of the unit from the front, top, and underneath. Office will need to submit photos to JennAir for further review and contact customer regarding diagnosis from JennAir. Call complete."
Near Temple, TX 76501
Tyler
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to install previously diagnosed sealed system. After installing the compressor, valve and dryer I tested for any leaks in the sealed system and found none. I did a push/pull test after repair. Also ran test 4 after repair and insured sealed system was functioning as designed. Call complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator producing ice but not harvesting or dropping the ice. I found the ice maker had voltage going to it but the motor would not turn when I attempted to jump the unit. I replaced the ice maker and tested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 10/22/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site and inspected range heating times.The unit was plugged in but the clock was not on.The customer advised she has to program the times throughout the day.Accessed the terminal block and measured incoming voltage and got the following readings: L1/L2 =123L1/N=123L2/N= 0Issues aren’t with the unit, it’s with the outlet.While sliding the unit back into the cabinet the control cycled on several times due to this issue.Customer will contact an electrician to repair the outlet.Job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site today goes to a refrigerator with a handle that has come off. Replaced fresh food door handle and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for: SAFETY oven randomly turns itself on/ goes to broil at 550 every timePlaced in diagnostics and received F6E4 error code. Cleared error code. Removed old control and installed new control. Placed in diagnostics again and error code was till removed. Oven operating as designed. Job complete.
Near Killeen, TX 76543
Al
Job Details: 10/22/2020
MICROWAVE AMANA AMV2307PFW3 Arrived on site and inspected microwave door issues.Found the door was cracked causing the opening issues.Ordering the complete microwave door W10890777.Office to reschedule the return service visit.Needs more work.; ordrng 1 W10890777 (MICROWAVE DOOR WHITE COMPLETE )
Near Georgetown, TX 78633
Tyler
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washing squealing during cycles. Upon arrival I found After running diagnostics that the hot water valve was not opening up all the way and causing a high pitch squealing noise to reverberate through the unit. I ended up replacing the hot water valve and retest of the unit and found that everything is now functioning as designed call complete
Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFC2062FEZ "Arrived on site for customer complaint of no ice production, found frozen water line going to ice maker, I removed fill tube and defrosted water line, ran test cycle, unit tested good."
Near Marble Falls, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS01 Arrived on site and tested operation. Found ice build up on fresh food evaporator on right side intake vent. Cleared ice and tested thermistors. Found thermistors good. Found ice build up due to right side door not sealing properly. Raised door to proper level and tested closing. Door now closes properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 10/22/2020
DISHWASHER KITCHENAID KUDS01IJWH1 Arrived on site to test unit for unit smelling like burning smell. Found melted control board to console and wire harness.
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/22/2020
DISHWASHER GE GDF530PGM0BB Arrived on site for a dishwasher that is causing a leak onto the counter top. Inspected unit and work area. Customer advised that the leak is coming from her sink when the dishwasher is in use. Found drain hose hooked up into a splitter that is supposed to drain back out into the garbage disposal. Went to try to correct issue but it appears that it was set that way for another water source as well. Advise customer to contact American home shield for plumber assistance. Call complete.
Near Austin, TX 78731
Leonardo
Job Details: 10/22/2020
OVEN JENN-AIR JGRP536WP00 Arrived on site to test unit for oven not coming on. Test unit and found unit igniting but ignitor not sensing flame so it turns gas off. Will need new ignitor part is discontinued and customer found part online and she is ordering and we will return to install part.
Near Austin, TX 78738
Jacob
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KSSP42QJS00 Arrived onsite for unit not cooling or lighting up. looked at unit found that the switch was burned up. Replaced switch. Tested unit. Unit test good.
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for error codes, upon inspection found the interior cavity dented inward and the white plate broken.
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived onsite and found unit spark module shorting unit. Replaced spark module. All checks good. Unit is now operating as designed.
Near Belton, TX 76513
Al
Job Details: 10/22/2020
WASHER MAYTAG MVWB865GC0 Arrived on site and inspected washer F3E1 pressure system fault code.Confirmed the complaint and found the code stored in diagnostics.Disconnected the pressure hose from the control and noticed a small amount of moisture in the line.Called Whirlpool Techline and spoke with CHRIS SR# 7729102423Corrected the issue according to service pointer W11367903.Job complete