Service History 712

Near New Braunfels, TX 78130
Kevin
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and replaced user interface recommended by tech line on previous visit. Customer will continue to monitor refrigerator to see if temperature stabilizes. No water leaks from connections at time of service, job complete."
Near Meadowlakes, TX 78654
James
Job Details: 10/22/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site and tested operation. I found freezer door had to be pushed closed but would sometimes pop open when opening the fresh food door. This is causing poor cooling in freezer and slowing ice production. Inspected cams and found to be out of alignment. Corrected door cams and tested operation. Door now closes properly. Unit tests good. Job complete
Near Georgetown, TX 78628
Paul
Job Details: 10/22/2019
REFRIGERATOR LG LFX28968ST/03 Arrived onsite for the refrigerator not dispensing ice. Ms stated her ice cream had started getting soft also. I found the FC at -1 degrees when set at 0 degrees. I found the ice bucket jammed with ice. I removed the ice from the bucket and tested the auger motor. The unit is working as designed. I went over dumping the ice bucket every two weeks with the customer if the ice is not used. Call complete.
Near The Hills, TX 78738
Robert
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Arrived on job for complaints of freezer light not working and noise. Found freezer door bowed causing ice to keep switch closed will need new door black. Noise from damper. Replaced damper. ; ordrng 1 12977878BQ (dor-fip)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Found torn friction pad. Replaced pad and tested door operation. Performed diagnostics mode, no fault codes. Monitored test cycle and all tested good. No water leaks present."
Near The Hills, TX 78738
Robert
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 Arrived on job to replace cover and pan. Reevaluate refrigerator and found it needs fan harness in refrigerator..; ordrng 1 WPW10277799 (harns-wire)
Near Temple, TX 76502
Arthur B.
Job Details: 10/22/2019
DISHWASHER FRIGIDAIRE FGID2476SF Arrived onsite for customer complaint of upper rack not staying up. Found LH adjuster broken. Removed and replaced upper rack adjuster. Reassembled. Rack now works as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78758
David
Job Details: 10/22/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Found part damaged in box. Reordered part. Office to schedule return.; ordrng 1 W10893947 (panl-cntrl)
Near Austin, TX 78758
David
Job Details: 10/22/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Replaced control cover. Tested function and all is working as designed. Call complete.
Near Austin, TX 78758
David
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to install previously diagnosed parts. Verified damage to existing doors. Per maintenance request left replacement doors with leasing office, with emblem included. Call complete."
Near Lago Vista, TX 78645
Jonathan
Job Details: 10/22/2019
DISHWASHER LG LDT5678ST Arrived on site for dishwasher not starting cycle. Tested unit and found when pressing start and closing door time will just begin to flash. Inspected door latch and found broken. Will need to replace latch. Office to schedule appointment when ETA is available.; ordrng 1 AGM76209501 (LATCH) and 1 SEENOTE (SCH APT)
Near Austin, TX 78704
Leonardo
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT910SAYM1 "Arrived on site to test unit for leaking. Tested unit found that diverter motor was bad. Need to replace with new sump and motor. Job complete"
Near Austin, TX 78748
Leonardo
Job Details: 10/22/2019
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for falling door, tested unit found that right side of the door hinge was not latched properly. Re-attached door to unit. Tested unit, unit test good. Job complete."
Near Waco, TX 76710
Chase
Job Details: 10/22/2019
OVEN JENN-AIR JJW2430WS00 Arrived on site customer complaint was wall oven would not be pre-properly call tech-support they advised not to replace the board right now sense customer reset the oven for customer calls back and replace the main control board if they have any other problems no error codes
Near Round Rock, TX 78665
Paul
Job Details: 10/22/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite to install the previous diagnosed parts. I installed the door bushings and the ice dispenser motor shaft. The doors and the ice dispenser auger are working as designed.; saved tckt
Near Canyon Lake, TX 78132
Richard
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Near Round Rock, TX 78665
Al
Job Details: 10/22/2019
DISHWASHER AMANA ADB1400AGS1 Arrived to inspect dishwasher drying issues.Tested the unit in diagnostics test mode and unit tested as designed.I show customer all aspects of the unit and customer is aware of how unit works.All water lines were dry at the end of service.Job complete
Near Meadowlakes, TX 78654
James
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Customer has video of unit walking around and hitting the dryer and working it’s way out of the location of installation. I found the cabinet is not allowing the tub assembly to sit properly and is hitting the left side of the cabinet when spinning. Unit will need new cabinet to repair. Office to schedule return service for 2 hour repair. ; ordrng 1 CNOTE (2 HR REPAIR) and 1 W10676680 (cabinet)
Near Dripping Springs, TX 78620
Robert
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of not spinning properly. Ran diagnostics and code F0E4 for water temperature affecting spin speed. Unable to duplicate. If problem continues recommend replacement of inlet valve.
Near Austin, TX 78717
Paul
Job Details: 10/22/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite to replace the previous diagnosed parts. I found the display working as designed when I arrived. I found the control disabled and the customer had tried to connect the oven to WiFi but ms didn’t have her smart phone connected. I set up the customers smart phone and connected the unit to WiFi. I made sure the oven was connected and the display was showing it was. I explained to the customer to give the unit 30 days to allow the unit to download any missing updates. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details: 10/22/2019
REFRIGERATOR LG LFX25991ST/05 Arrived on site to diagnose a refrigerator that is not releasing ice from ice cube mold. Found mineral deposits preventing ice from being released. Replaced ice maker and motor assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78757
Tyler B.
Job Details: 10/22/2019
WASHER WHIRLPOOL MVWC415EW2 Arrived on site for unit leaking. Inspected unit found no leak marks. Filled unit and drain and found water backing out of wall. Advised cus need to have drain cleared by plumber
Near Austin, TX 78746
Wesley
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived onnsite and found unit motor gear too low to engage auger. Removed old washer to correct. Unit is now operating as designed.
Near Jonestown, TX 78645
Jonathan
Job Details: 10/22/2019
DRYER MAYTAG MED5500FC2 "Arrived on site to install previous diagnosed parts. Gained access to guide wheels and drum. Removed all and installed new. Tested operation, all tested good."
Near Austin, TX 78758
Tyler B.
Job Details: 10/22/2019
WASHER AMANA NTW4516FW3 "Arrived on site for unit flashing lid lock. Replaced lid lock and still had issue, replaced control and tested unit. Tested good. No leaks onsite"
Near Austin, TX 78725
Joseph C.
Job Details: 10/22/2019
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “noisy and not cleaning” complaint. Inspected unit and found spray bars not functioning correctly, due to blockages. Ordering new spray bars.No leaks detected, at time of service.; ordrng 1 W10448616 (arm-spray UPPER) and 1 WPW10319027 (spray arm LOWER)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite to install control board. Installed new control board and dishwasher ran fine but drain pump is not working properly ordering pump and sensor. ; ordrng 1 WPW10531320 (drain pump) and 1 WPW10705575 (sensor)
Near Cedar Park, TX 78613
Lou
Job Details: 10/22/2019
WASHER LG WT5270CW "arrived on site to inspect washer noises. Upon further inspection, I attempted to place the unit in diagnostics but failed. I tested the unit in a spin cycle and could not duplicate the noise. I tilted the unit back and removed the the rotor and found the clutch teeth worn. When I placed the rotor back on and turned the rotor, the gearcase began to make the squeaking noise the customer has been hearing. I advised the customer that the gearcase would need to be replaced and that I would need to reschedule for a two hour job as replacing the gearcase could take approximately one and a half hours. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB)"
Near Austin, TX 78750
Tyler B.
Job Details: 10/22/2019
COOKTOP JENN-AIR JIC4430XB00 "Arrived on site model pic. Found 2 man was not need was able to remove unit and check fuse. Fuse is good, replaced display and still had error, found symptoms to be under ServiceMatters for all new module .2hr window needed; ordrng 1 CNOTE (2HR WINDOW ) and 1 CNOTE (OFFICE RS) and 1 W10857232 (module)"
Near Austin, TX 78732
Andy
Job Details: 10/22/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer no operations. Tested and inspected unit and found issues with latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78758
David
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator with doors off level and condensation in RC. Heated and formed RC door gasket and confirmed perfect seal. Shimmed and adjusted refrigerator, and was able to level doors. Call complete."
Near Austin, TX 78731
Leonardo
Job Details: 10/22/2019
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site to test unit for light not coming on when door is open. Tested unit. Found that 3 way switch burned out, replaced 3 way switch. Tested unit, u it test good.. Job complete"
Near Lakeway, TX 78734
Andy
Job Details: 10/22/2019
VENTHOOD JENN-AIR JXD7030YS5 Arrived on site for vent hood not retracting. Tested and inspected unit and found failed motor assembly. Ordering part. Office to schedule. 2 hour job needed.; ordrng 1 SEENOTE (2 HOUR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11187731 (MOTOR )
Near Belton, TX 76513
Chase
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site customer complaint was icemaker was still not make any ice put the unit in test mode it still would not harvest call tech line tech line told me to pull down the top assembly of the fridge and check power going to the icemaker when you have it in test mode there was no power going to the icemaker tech line told me to replace the main board; ordrng 1 W10843055 (cntrl-elec)
Near Round Rock, TX 78664
Cliff
Job Details: 10/22/2019
WASHER LG WM4270HVA Arrived on site to diagnose a washer that is leaking. Tested unit and found pressure tube has come off of tub assembly causing leak. Reassembled pressure tube and secured it properly. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Temple, TX 76504
Arthur B.
Job Details: 10/21/2019
OVEN WHIRLPOOL WFE505W0HS1 Arrived onsite for customer complaint of freestanding range getting F1E0 (Internal Board Error). Removed and replaced control board. Reassembled and tested. All work as designed. No other issues found.
Near Hubbard, TX 76648
Arthur B.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived onsite for customer complaint of top mount refrigerator not making ice. Upon inspection, found water line to icemaker cut. Was able to repair line. Observed icemaker calling for water. Icemaker now works as designed. No other issues found. All water connections were dry at time or service."
Near Austin, TX 78759
Scott
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDF130PAHS0 "Arrived on site for no heater coming on . Ran diagnostics , found element not heating . Heater checked normal ,ohmed correctly . Found control not sending voltage .ordering control . Please call to set return visit .; ordrng 1 W11087225 (CONTROL)"
Near Austin, TX 78745
Robert
Job Details: 10/21/2019
WASHER GE GTW330ASK3WW Arrived on job for complaints of washer leaking. Found water dripping from valve. ; ordrng 1 WH13X26534 (VALVE)
Near Georgetown, TX 78628
Lou
Job Details: 10/21/2019
REFRIGERATOR GE DSE25JSHECSS "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it dispensed a little water then slowly went to a trickle to nothing at all. I could hear the valve coming on when I pressed the dispenser paddle. I removed and replaced the filter housing and tested and the unit is operating as designed. I placed a new filter the customer provided and retested and again it operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 10/21/2019
RANGE KITCHENAID KDRS467VSS05 Arrived on site to diagnose a range that has a burner that is going out on low. Found center rear burner not adjusted properly. Adjusted flame size through valve and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Richard
Job Details: 10/21/2019
WASHER MAYTAG MVWC425BW0 Arrived onsite for the washer not spinning. Ran diagnostics and found that the capacitor was just hanging under washer and found a motor fault error code. Also found that the drive pulley had come loose. Gear case tested ok. Ordering parts. ; ordrng 1 CNOTE (NEED AUTHORIZATION ) and 1 W10832724 (drive motor) and 1 W11395618 (CAP) and 1 WPW10006384 (drive belt)
Near Belton, TX 76513
Chase
Job Details: 10/21/2019
MICROWAVE KITCHENAID KMHS120ESS7 Arrived on site customer complaint was microwave display was not working replaced The display ran the unit everything work great
Near Austin, TX 78705
Kevin
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site and inspected dishwasher and found error code F282 is constantly displaying. Spoke with tech line and they recommended replacing control board. Error is a communication problem between user interface and control.after replacement dishwasher will now complete a diagnostic cycle. No water leaks from connections at time of service,
Near Round Rock, TX 78681
Al
Job Details: 10/21/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived to inspect dishwasher drain issues.Confirmed the complaint and attempted service test mode and unit.Unit never drained.Customer said the garbage disposal was installed at the same time as the dishwasher.I discovered the knockout was still inside the disposal not allowing dishwasher to drain.I corrected the issue and unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78736
Luis
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for water leaking and deli drawer issues. Found bearings in left side damaged,found fresh food evaporator drain frozen over,found crack on thermistor. Defrosted drain,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws. Replaced slide assembly tested drawer operation good."
Near Leander, TX 78641
Jonathan
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and advanced cycle while lightly pressing door switch. Tested water valve. Found ice maker not advancing without initiating. Removed ice maker and installed new. Assembled unit and monitored cycle without initiating. Found all tested good, no water leaks detected.
Near Round Rock, TX 78681
Chase
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived on site customer complaint was that icemaker would sometimes dispense ice automatically ice is just getting stuck in the shoot call customer told her to hold her cup there until the rest of the ice comes out of the shoot all lines are dry
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found no mechanical failures at this time and item being washed too heavy preventing the washer from balancing the load. Advised homeowner on findings. No further repairs are needed and no leaks were found at time of service.
Near Lago Vista, TX 78645
Jonathan
Job Details: 10/21/2019
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site to install previous diagnosed part. Pulled unit to gain access to hinge. Removed damaged door and installed new. Installed unit and leveled with refrigerator. Tested door seal and all other operations. All tested good, no water leaks detected."
Near Austin, TX 78744
Kevin
Job Details: 10/21/2019
DRYER FRIGIDAIRE FDE336RES1 "Arrived on site and replaced basket seal, and felt glide, due to the age of the dryer removing old basket seal did not expose any clean metal for adhesive to attach to.
Near Del Valle, TX 78617
Joseph C.
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for “not cooling” complaint. Inspected unit and found evaporator fan to be faulty. Removed and replaced evaporator fan. Unit checks good. No leaks detected, at time of service."
Near Lago Vista, TX 78645
Jonathan
Job Details: 10/21/2019
WASHER MAYTAG MVWX655DW1
Near Austin, TX 78734
Andy
Job Details: 10/21/2019
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site dishwasher leaking. Tested and inspected unit and found leak coming from left front. Found tub and door is wrapped. Attempted to correct with no improvement.
Near Kyle, TX 78640
Robert
Job Details: 10/21/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived on job for complaints of door separating. Confirmed damage to door. Took pictures . Part sent correct number but wrong color in box.; ordrng 1 W11219379 (DOOR )
Near Buda, TX 78610
Robert
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job for complaints of light issue and temperature. All lights working and temperature good. No leaks detected at time of service.
Near Austin, TX 78741
Robert
Job Details: 10/21/2019
DRYER AMANA NED4655EW1 Arrived on job for complaints of not starting. Found fuse open. After replacement test operation and recommended vent cleaning.
Near Austin, TX 78733
Andy
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered part.Removed and replaced the ice door.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=-2 on setting of -6 & RC=50 on setting of 34 degrees. I removed the bottom drawer and found a large amount of ice built up on the RC evaporator. I advised the customer of my findings and advised that I would have to come back and allow them to defrost the unit in order for me to complete the repair. I had the customer sign a waiver of damages from defrosting refrigerator and advised them to pull the unit out and place towels around it to protect the baseboards from water leakage. I found a service pointer W11329116C, that provides an SCODE (S27311) covering parts & labor.
Near Leander, TX 78641
Lou
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to insect dishwasher leaking water. Upon further inspection, the customer had the toeplate removed and a towel under the water valve. I moved the towel and found the valve leaking water. Also found water damage to the floor (photos). I turned the water source off under the sink and found that the valve under the sink was leaking so I advised the customer. When I remove the water hose connection from the valve, water continued to run out of the water hose at a slow rate. I turned my wet vac on and butted the hose up to the water hose until I was done replacing the valve. I removed and replaced the water inlet valve and then found that the washer in the hose was bad due to the installer tightening the hose connection too tight to the valve causing the washer to tear (photo). I replaced the washer with one I had in my tool bag. Connected the water hose to the valve and tested the unit. The unit operated as designed and no leaks observed du
Near Austin, TX 78746
David
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL KFIS20XVMS11 "Arrived on site to diagnose a water filter notification issue and ice not dispensing. When I arrived the ice issue was already resolved. Pulled ice bucket and informed customer that they should empty it regularly and appeared it had not been emptied in a bit and itr was starting to melt and stick. Functionally everything was working. Replaced customers water filter at their request, and walked the, through how to reset the notification for the filter via the UI menu. Notification has been reset, new filter installed and all is working as designed.
Near Austin, TX 78702
Leonardo
Job Details: 10/21/2019
DISHWASHER IKEA IUD8555DX1 "Arrived on site to test unit for not operating. Tested unit found control board was not responding. Replaced control board, tested unit and found that UI control panel LED was not lighting up. Did not have panel control. Ordering part # W11105144 panel control. Office to reschedule ; ordrng 1 W11105144 (PANEL CONTROL )"
Near Austin, TX 78738
Leonardo
Job Details: 10/21/2019
COOKTOP WHIRLPOOL KGCK366VSS02 Arrived on site to test unit for burning red issue. Found that a humidifier as in the room that caused flame discoloring. Instructed customer on humidifier being the cause of the issue. Job complete
Near Austin, TX 78749
Robert
Job Details: 10/21/2019
OVEN KITCHENAID KFGD500ESS04 Arrived on job for complaints of temperature in upper oven low. Checked temperature and sensor out of range replaced sensor.
Near Bertram, TX 78605
James
Job Details: 10/21/2019
REFRIGERATOR LG LFC25760ST Arrived on site and installed new control. Tested operation and found unit working properly and lights functioning. Job complete
Near Austin, TX 78757
Scott
Job Details: 10/21/2019
DRYER WHIRLPOOL WED5000DW1 "Arrived on site for no heat dryer. Checked voltage at terminal block, found dropping one leg of power. Confirmed previous diagnosis from previous technicians diagnosis. Quick pics of voltage jacks on meter. Job complete
Near Hutto, TX 78634
Wesley
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and found all functions operating except spin and agitate. Basket moves free. All hardware and wiring looks good from exposed back. Control hums during attempt to agitate. Ordering control to repair. ; ordrng 1 W11314361 (STATOR) and 1 W11354541 (ROTOR)
Near Georgetown, TX 78633
Paul
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived onsite for the refrigerator not dispensing ice. I found the auger shaft spring missing and the shaft seal cracked causing the couplings to not engage. The shaft is also rusted. The shaft, spring, and seal need to be replaced.. Ordering the shaft, spring, & seal.ordrng 1 WP2198607 (SPRING) and 1 WP2198628 (SEAL) and 1 WPW10258544 (SHAFT)"
Near Cedar Park, TX 78613
Lou
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the unit still has warranty and provided a letter from Lowe’s in which I took a photo of for warranty proof. I placed the unit in diagnostics and tested the ice maker and found the IM will harvest but the water does not dispense into the tray. I can hear the valve turning on to dispense the water. I checked the connection at the bottom left hinge and disconnected the water line to the IM and blew into it. I could not blow through the line meaning it’s clogged or blocked. I advised the customer of my findings and advised that I would have to order a door.I also advised that once the door is received, our office will contact the customer and schedule return service. I am ordering the left FC door in SS. Office to schedule return service. No water leaks observed during service.; ordrng 1 LW11026425 (DOR-FIP SS)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker not dispensing ice. Upon inspection found that the ice maker compartment had frost build up inside ice tray. Removed ice maker and saw that there was debris in the ice maker water chute causing the water to overflow into ice tray. Removed debris and ice maker and dispenser tested good and no leaks detected.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/21/2019
DISHWASHER GE GDT695SMJ2ES Arrived on site to test unit for unit not working. Test unit and found customer had replaced board but had not done the jumpers. Could not find any diagram to see what configuration to put the jumpers on. Could not find control board.
Near Austin, TX 78726
Andy
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/21/2019
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to install previously diagnosed and ordered parts. The customer agreed to the repair of replacing the gearcase & clutch. I removed and replaced the gearcase and clutch and calibrated the unit. Tested in diagnostics and it operated as designed. I manually tested the spin, agitate & drain modes and the unit operated as designed. No water leaks observed during service, job completed. I advised customer of one year warranty on parts and labor."
Near Kingsbury, TX 78638
Robert
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on job for complaints of not starting. Found Control locked. Unlock console and test operation. No leaks detected at time of service.
Near Pflugerville, TX 78660
Chase
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site install the new drawer assembly open and close the drawer all lines are dry
Near Austin, TX 78731
Luis
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for cooling issue no no ice. Per service pointer W11329116C defrosted evaporator,installed updated cover,secured thermistor to correct location on suction line using a zip tie,reassembled fresh food compartment. Installed updated control with new software, changed defrost setting to basic. ordrng 1 CNOTE (S27311 2xL)"
Near Pflugerville, TX 78660
Scott
Job Details: 10/21/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site for long dry times . Found unit is heating . Found using flow kit , found restriction . Recommended having vent cleaned . No lint build up at time of service . Job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 10/21/2019
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived onsite for the ice machine making a loud noise when draining. Ran diagnostics and all functions tested good. Drain noise is normal. Ice machine is located in a non insulated area. Advise customer to insulate the access door to help with the noise. Complete
Near Austin, TX 78702
Kevin
Job Details: 10/21/2019
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site and inspected refrigerator and found surface of left fresh food door is damaged. Issue is cosmetic and not effecting function of refrigerator
Near Pflugerville, TX 78660
Chase
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site customer complaint was Fridge is making a funny noise found it it was just vibrating against the waterline pull the unit out we adjusted the waterline everything else work great All lines are dry
Near Austin, TX 78744
Robert
Job Details: 10/21/2019
DRYER WHIRLPOOL WED49STBW1 Arrived on job for complaints of not working. Found fuse open. Replaced fuse and test.
Near Austin, TX 78735
Robert
Job Details: 10/21/2019
WASHER LG WM3360HVCA Arrived on job for complaints of over fill code ran test for fill and cold water valve failed.; ordrng 1 5220FR2008F (COLD VALVE )
Near Cedar Park, TX 78613
Lou
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW72HEDW0 "arrived on site to inspect washer timer not advancing. Upon further inspection, the customer advised that the unit appeared to be resetting itself as it will get to a certain time and appear to be repeating the spin mode. I placed the unit in diagnostics and tested. Unit operated as designed until it got to the spin mode when it began to badly shake. I found that the shipping bolts had not been removed after they moved into the home. I removed the bolts and retested and the unit operated as designed.No water leaks observed during service, job completed."
Near , TX 78619
Leonardo
Job Details: 10/21/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present at this time.
Near Round Rock, TX 78681
Cliff
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace main control and cover for refrigerator. Replaced control and found no damage to cover at this time. Cover is not needed and repair is complete. No leaks were found at time of service.
Near San Marcos, TX 78666
Kevin
Job Details: 10/21/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site and inspected range and found right rear burner turns off flame on lowest setting. Adjusted valve and it will now stay on properly. No further repair is required at this time, job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and inspected refrigerator and found water droplets frozen on top of ice maker cover. Took one picture. Sound center vertical mullian is lifted and causing an air gap, took one picture. Heated gasket to improve seal and added silicon along perimeter between freezer liner and outer cabinet to improve seal. Documented situation with tech line if this does not correct the issue no parts can be ordered that can adjust it further. SR7726152279"
Near San Marcos, TX 78666
Richard
Job Details: 10/21/2019
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for the dishwasher odor. Ran diagnostics and all functions tested good. Took filter out and saw that it was mildewed and stinky causing the order smell. Customer was did not know that there was a filter in the dishwasher. Ordering filter advised customer to clean the filter once every two weeks to a month depending on amount of use. ; ordrng 1 W10872845 (filter)
Near Kingsbury, TX 78638
Robert
Job Details: 10/21/2019
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of it complete cycle. Found washer in drain mode tried to cancel. Replaced control and tested for leaks.
Near Marble Falls, TX 78654
James
Job Details: 10/21/2019
FREEZER KITCHENAID WRV986FDEM01 Arrived on site and installed ew freezer fan motor. Ran test 4 to test operation. Unit tests good and fans running properly. Job complete
Near Round Rock, TX 78665
Al
Job Details: 10/21/2019
MICROWAVE GE PEB7226SF2SS "Arrived to install previously ordered parts.Tested unit that was down on the floor in dining room and unit still har internal light on, counted down but never heated.Unit will need switches to complete the repair.; ordrng 1 CNOTE (NO AR)"
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site for refrigerator ice maker cubes freezing together. Performed diagnostics and advanced ice maker cycle. Found ice maker leaking water when filling. Disassembled ice maker and inspected. Found ice maker separating from front plate and causing water to drip to ice container and freezer, due to normal wear and tear. Removed ice maker and installed new. Monitored ice maker cycle. All tested good, no water leaks detected."
Near Belton, TX 76513
Arthur B.
Job Details: 10/21/2019
OVEN GE CT9050SH1SS "Arrived onsite for customer complaint of wall oven getting F96 error. Tested unit and confirmed issue. Found F96 is oven sensor error.; ordrng 1 WB21X10165 (sensor asm)"
Near Austin, TX 78748
Kevin
Job Details: 10/21/2019
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found it is heating well, found no airflow through lint trap. Removing that hose from Bacot dryer returns airflow. Vent to the exterior of home will need to be cleaned/cleared in order for dryer to operate normally. Recommended to customer that dryer not be used until this has been completed. Dryer is new and there is no lint at time of service, job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 10/21/2019
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on sit for front of oven conserns . Ran temp check in oven heating oven to 400 , avg tem was 398.5. Checked temps on front of unit ran around 145-163 on top of oven door . Glass was 123-130. Side of door 132.143 . No gas leaks detected@ time of service .
Near Hutto, TX 78634
Chase
Job Details: 10/21/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site customer complaint was microwave was getting error code came into the house no one was there ran microwave numerous times cant find anything wrong there was nothing to actually test the heat to make sure can’t put water in there but microwave is functioning fine
Near Austin, TX 78750
Lou
Job Details: 10/21/2019
WASHER WHIRLPOOL MVWB835DC3 "arrived on site to inspect washer not turning on. Upon further inspection, I found the unit unresponsive. I verified voltage at the outlet and found it to be a GFCI outlet. I verified voltage to the unit and the green light flashing. Following the tech sheet, I tested voltage and resistance to the control and UI console and found the console needs to be replaced. I removed and replaced the console ad retested. Unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 10/21/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames and grates. Upon further inspection, the customer advised that the unit is supplied with natural gas as the grates are badly warped. I confirmed the grates being warped and I tested all four burners. The flames were correct as they were blue with an occasional reddish/orange tip. I advised that the reddish/orange tips were normal due to possible pipe dope (sealant) on the lines and in the lines that’s mixing with the gas flow. I removed and replaced the grates and tested with a pan and they were good. No gas leaks detected during service, job completed."
Near Austin, TX 78745
Leonardo
Job Details: 10/21/2019
WASHER WHIRLPOOL WDT720PADM2 "Arrived on site to test unit for not dishes not washing. tested unit, found that pump and motor was not working. Job complete"