Service History 710 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM504EPA2

Near Leander, TX 78641

Kayman

Job Details: 08/27/2021

Arrived onsite for dishwasher with power but no display and console dead. Upon arrival I confirmed the complaint. I accessed the main control and confirmed voltage from the junction to control as well as control to UI. I could locate any visible breaks or shorts on any of the wiring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Round Rock, TX 78681

David S

Job Details: 08/27/2021

Arrived on site for Fridge tripping the break. I inspected the unit and work area. I tested all components and found everything working as designed. I could not cause the breaker to trip. I inspected the breaker and found it on an arc breaker. I suggested the customer place the fridge on a another non-GFCI outlet. If it doesnt trip the break than the original break is at fault and will need a electrician to replace

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES0

Near Round Rock, TX 78665

Jimmy J.

Job Details: 08/27/2021

"Arrived on site for Oven will attempt to light, clicks many times, but gas will not light. Or the oven will light and start getting up to temperature then flame goes out and cannot relight. Placed in diagnostics and no error codes came on. Placed in bake to preheat and igniter lit first click. Removed bottom bake cover to inspect igniter. Igniter wasnt bowed out bad but I bent it inwards a little to ensure it didnt have too large of a gap. Relit bake to preheat and after third high temp attempt the igniter would not relight. Took voltage readings at the DSI board and the board was not getting the proper voltage to bake igniter. Ordering correct DSI board to return and complete the repair. ; ordrng 1 WPW10511278 (DSI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2021

"Arrived on site to inspect refrigerator FC ice maker overflowing and ice building up in the bin. Upon further inspection, I found a large amount of spillage ice in the FC ice bin and the fill tube reservoir clogged with ice. I removed the ice from the fill tube and reservoir and found where the fill tube had been pushed out of the cabinet and wasnt seated correctly in the reservoir. Issue appears to be weeping valve and the placement of this fill tube. I am ordering the fill tube, valve and DNOTE-LSO PER CUSTOMER REQUEST and will return with the ice maker. Adjusted the fill tube and re-installed it into the cabinet until return service. No water leaks observed during service.; ordrng 1 W11430645 (Dual valve) and 1 W11238340 (Lower fill tube) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS09

Near Dripping Springs, TX 78620

Brandon

Job Details: 08/27/2021

"Arrived on site for customer complaint of door not closing, found microwave door not closing all the way, found hinges, bushing arm, and door need to be replaced. Ordering parts. ; ordrng 1 WPW10128850 (Arm) and 1 Cnote (Parts research microwave door hinges (left and right))"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 08/27/2021

Arrived on site to install previously diagnosed part. Removed center valve and installed new center valve. Checked for gas leaks and none detected. Ran burners for ten minutes and couldnt replicate the popping sound customer reported. Could be that the screws holding the valves down werent tight enough from the factory. I made sure the screws were all fastened securely. Customer confirmed the center burner flames looked good. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Georgetown, TX 78628

Wesley

Job Details: 08/27/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB02

Near Leander, TX 78641

Justin

Job Details: 08/27/2021

"Arrived on site for a refrigerator with items in the refrigerator compartment freezing over. Upon arrival the customer had the door propped open. The customer had the door propped open for quite a while, and there was still frozen items in the RC while servicing. I found items to be frozen throughout the entire unit. I checked temps and found the FC at 8?F. I also found the FC overfilled, and advised the customer on the implications of this. I gained access to the damper and found it looking broken. I put the unit into diagnostics mode and found the damper not operating, but you could still hear it trying to open/close. This indicates a faulty damper. I am ordering the damper assembly and the office will need to reschedule. ; ordrng 1 W11317276 (Damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Austin, TX 78737

Luis

Job Details: 08/27/2021

Arrived on site for water leaking. Found obstruction in drain cleared obstruction checked water flow through drain good.

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZ

Near Austin, TX 78738

Robert

Job Details: 08/27/2021

Arrived on job for complaints of lower spray arm damage. Confirmed damaged spray arm. Ordered replacement.; ordrng 1 W11550888 (SPRAY ARM )

We serviced a

SAMSUNG DRYER

Model DV330AEBXA04

Near Georgetown, TX 78626

Cliff

Job Details: 08/27/2021

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Bee Cave, TX 78738

Robert

Job Details: 08/27/2021

Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test. Oven working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Bee Cave, TX 78738

Robert

Job Details: 08/27/2021

Arrived on job for complaints of not heating. Found the heater open. Will need heater to complete repairs. ; ordrng 1 W10518394 (heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Leander, TX 78641

Justin

Job Details: 08/27/2021

Arrived on site for a dishwasher not turning on. I checked voltage at the wall and found it correct. I then gained access to the terminal block and found the power cord incorrectly installed. I adjusted this and then the unit was able to power on. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. No leaks observed at the time of service. I called the land lord and informed them on my findings.

We serviced a

KENMORE REFRIGERATOR

Model 596.765895

Near Georgetown, TX 78626

Cliff

Job Details: 08/27/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor stripped and replaced icemaker. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pflugerville, TX 78660

Scott

Job Details: 08/27/2021

"Arrived on site , replaced valve ,ice maker and IM fill tube . Ran complete harvest and fill , door dispenser . All checked normal and no water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Round Rock, TX 78665

David S

Job Details: 08/27/2021

Arrived on site for washing machine leaking. I inspected the unit and work area. I found the bellow torn. I replaced the below and ran a diagnostics cycle. I found the unit working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model CSP2860TQ0

Near Round Rock, TX 78664

David S

Job Details: 08/27/2021

"Arrived on site for lower dryer not heating. I inspected the unit and work area. I gained access to the interior of the lower dryer. I tested the element, all thermistors and cutoffs. I found the all in good working order. I am ordering the timer and selector switch. the returning tech will need to continue diagnosing the issue with the new timer and selector switch. ; ordrng 1 279737 (Timer) and 1 WPW10327105 (Switch lower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Georgetown, TX 78626

David S

Job Details: 08/27/2021

Arrived on site for washer making a clicking noise. I inspected the unit and work area. I gained access to the gear case and found the actuator had slipped out of the cam. I replaced the actuator and out the unit through. Diagnostics cycle. I found it working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Austin, TX 78731

Kevin

Job Details: 08/27/2021

"Arrived on site and inspected the dryer and found noise level is normal for a long vent version dryer. Disassembled dryer and showed apartment maintenance representative the added pulley system that is the difference between a standard dryer and this type. After reassemble ran dryer again and it sounds the same.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JB36NXFXRE01

Near Dripping Springs, TX 78620

Brandon

Job Details: 08/27/2021

"Arrived on site for customer complaint of crisper drawer not closing all the way, found unit is working as designed, no function issues with unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Austin, TX 78750

David Z

Job Details: 08/27/2021

"Arrived on site to install parts to resolve sealed system leak. Replaced compressor, dryer, all lock ring fittings and replaced evaporator. Verified vacuum holding. Charged to 42g R600 Freon. Verified unit cooling as designed. Call complete.; ordrng 1 W10890128 (Coupler - Replenish - kit 5) and 1 W11504431 (Replenish PR LR Kit) and 5 W11504431 (Coupler - Replenish - LR Kit 5)s"

We serviced a

SAMSUNG DRYER

Model DV40J3000GW/A2

Near Manor, TX 78653

Matthew

Job Details: 08/27/2021

Arrived onsite for dryer not starting a cycle. Upon arrival disassembled unit for inspection. Found blown fuse. Fuse comes as blower assembly. Part number DC93-00098D.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Liberty Hill, TX 78642

Wesley

Job Details: 08/27/2021

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519CS1

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 08/27/2021

"Arrived on site for Heard loud pop and believe the fuse has blown. Not working. Microwave has power but isnt heating. Inspected diode for any damage or burnt areas and it looked good. Removed microwave from mount and gained access to the magnetron. Removed magnetron and the wave guide interior wasnt scored or damaged. Checked fuse on magnetron for continuity and it was good. Magnetron and capacitor have failed due to microwave not heating

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Dale, TX 78616

Noah D

Job Details: 08/27/2021

"Arrived on site to inspect unit for not spinning without a burning smell, upon arriving customer informed me that a sock was in the agitator. Customer had removed and all functions returned. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Austin, TX 78717

Taylor M

Job Details: 08/27/2021

"Arrived onsite to diagnose broken seal on dishwasher, upon arriving the customer showed me the issue, where the installer drilled through the seal. I gained access and removed the seal and replaced it and now the unit is functioning properly as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78737

Luis

Job Details: 08/27/2021

"Arrived on site for no ice. Bypassed thermo fuse icemaker didnt not run through a forced harvest diagnosed a defective icemaker,replaced icemaker icemaker ran through a harvest and filled with water.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Round Rock, TX 78681

David S

Job Details: 08/27/2021

Arrived on site for range oven taking too long to heat. I inspected the unit and work area. I tested the bake igniter and found it only drawing 2.5 amps. The igniter would glow but not get hot enough for the valve to release gas. I spoke to the customer about replacing the bake igniter I installed a new bake igniter. I reassembled the unit and ran a temp test. I found the oven averaging around 353

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Round Rock, TX 78681

Kayman

Job Details: 08/27/2021

"Arrived onsite for refrigerator not making ice upon arrival I found the RC=37 set to 33 FC=4 set to 0 ice room =15 I put the unit in diagnostics, test 1 and 2 both showed pass. I ran test 3 and I could hear the damper making a very loud grinding noise consistent with a failure. I ran test 56 and it showed E5 indicating a failure in the ice maker. Test 36 showed good strong airflow from the icebox fan. I was able to fill the icemaker as well. I called techline to document the situation and for advise before ordering parts. He advised there must be a airflow issue or blockage in the FC. I am ordering the damper and ice maker for return service. Returning tech to inspect FC evap for frost build up airflow blockage to the ice maker. SR#7731607403 office to R/S due to part availability. ; ordrng 1 WPW10479155 (Damper) and 1 W11483245 (Ice maker) and 1 W11224591 (Motor evap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kyle, TX 78640

Leonardo

Job Details: 08/27/2021

Arrived on site to test unit for damaged panel. Found overlay coming off. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model MIM1554XRS1

Near Austin, TX 78746

Luis

Job Details: 08/27/2021

"Arrived on site for no ice. Ran diagnostics found tube disconnected from recirculating pump,installed tube to pump water dispensing over evaporator plate,good frost formation on evaporator plate unit passed all other diagnostic test.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Luling, TX 78648

Noah D

Job Details: 08/27/2021

"Arrived on site to inspect unit for not allowing selections. Upon inspection found the unit was always draining, replaced control board and all functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSBS25INBL02

Near New Braunfels, TX 78132

Andrew

Job Details: 08/27/2021

Arrived on site to test unit for not dispensing ice and ice bin freezing up. Found ice door was not sealing properly causing air leak. Ice guide is broken. Recommend replacing ice door kit and ice guide. Customer also wanted to replace ice and water dispenser levers. Both parts are NLA. Also stated food freezing in RC. Thermistor was in range. Found packed food items had fallen behind drawers restricting air flow. Advised customer on air circulation and prevention of air flow. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2180224 (Ice guide)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Liberty Hill, TX 78642

Wesley

Job Details: 08/27/2021

Arrived onsite and used the LP conversion kit to correct ignition problems and flame heights. Unit is now operating as designed.

We serviced a

JENN-AIR RANGE

Model PRG3610NP

Near Austin, TX 78732

David Z

Job Details: 08/27/2021

"Arrived on site to follow up on oven that was not heating. Installed new bake igniter and retested unit. Verified bake element coming on, same with broil. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS5

Near Cedar Park, TX 78613

Taylor M

Job Details: 08/27/2021

"Upon arrival I gained access to the microwave and replaced the top interlock, cap, mag, diode and fuse per previous diagnosis. After replacing the parts I plugged in the unit to verify functionality and the unit turned on but after a few moments the fuse blew. I am ordering a new fuse and returning with the transformer and control to complete the repair. ; ordrng 1 W10138793 (Fuse)"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Niederwald, TX 78640

Brandon

Job Details: 08/27/2021

"Arrived on site for customer complaint of loud noise and unit vibrating, found rear bearings failing causing unit to shake during spin.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near San Marcos, TX 78666

Andrew

Job Details: 08/27/2021

"Arrived on site to test unit for not drain and not washing properly. Found shift actuator not connected to shifter and water lines were crossed. Fixed lines and ensured hot is on hot and cold is on cold. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDH0

Near Dripping Springs, TX 78620

Brandon

Job Details: 08/27/2021

"Arrived on site for customer complaint of unit leaking, bottom tracks broken, and making a grinding noise. Found bottom tracks broken and ball bearings got into drain pump and drain hoses, also found crack in sump assembly near drain pump. Ordering tracks, drain pump, sump assembly, and drain hoses. ; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose) and 2 Cnote (Parts research bottom rack (left and right tracks))s and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Georgetown, TX 78628

Wesley

Job Details: 08/27/2021

"Arrived onsite and found unit operating as designed, however food in fridge is freezing because the unit is set to 33f. Corrected temps to recommended setting. All checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Lampasas, TX 76550

Job Details: 08/27/2021

Arrived on site to install previously ordered ice container. Found the ice door was opening and closing properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Georgetown, TX 78626

Cliff

Job Details: 08/27/2021

Arrived on site to diagnose a dishwasher that will not turn on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78664

Scott

Job Details: 08/27/2021

"Arrived on site for fridge not cooling in both sections . Found evap covered in ice . Having customer defrost issue before next visit . . Ordering UI ,control,heater, fan ,harness . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (Ui) and 1 WP2315549 (Evap fan) and 1 W11545823 (Harnes) and 1 WP2323198 (Heater)"

We serviced a

KENMORE REFRIGERATOR

Model 106.589028

Near Austin, TX 78727

Scott

Job Details: 08/27/2021

Arrived on site for not making ice . Found ice maker not harvesting . Light switch and bin sensor checked normal. Replaced ice maker . Ran harvest completely . No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Austin, TX 78732

David Z

Job Details: 08/27/2021

"Arrived on site to follow up on dryer making loud squeaking noises. Replaced felt on front and rear of unit, also replaced belt and additional roller. Retested and unit now only has 1 small occasional squeak I can not easily remove. All moving parts have been properly tested and good. Only way to reduce noise any further is to strip and replace panels for drum in front and rear, and possibly new motor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2652KEB

Near San Marcos, TX 78666

Noah D

Job Details: 08/27/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the ice maker worked but did not fill, checked valve and found ice solenoid broken, replaced valve and tested. Ice maker filled normally. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Jarrell, TX 76537

Tali W

Job Details: 08/27/2021

"Onsite to install previously diagnosed part. Replaced ACU. Tested unit with cup of water. Unit now beeps when finished, functioning as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MGD5630HC1

Near Austin, TX 78750

David Z

Job Details: 08/26/2021

"Arrived on site to follow up on dryer making a rattling noise while in use. Customer had several videos of a nasty metallic rattling in the unit. Ran unit with some towels and could not reproduce, but given the sounds in the video we can add the updated blower housing seal and some sound pads inside. ordering seal kit and sound pads.; ordrng 1 W11401018 (Kit) and 4 W11113654 (Sound pads)s"

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near Cedar Park, TX 78613

David S

Job Details: 08/26/2021

Arrived on site for ice machine being loud. I inspected the unit and work area. I found all components secured and in place. I found service pointer W11553464 Rev. A. I am ordering parts based on the service pointer and will call techline when we return. The customer stated the unit is getting to 60 decibels. The office will reschedule when we have an eta on parts.; ordrng 1 W11546717 (Pad foam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Leander, TX 78641

Kayman

Job Details: 08/26/2021

Arrived onsite for refrigerator not making ice and RC/FC lights out. Upon arrival I found the RC = 38 set to 33 and the FC = 1 set to 0. I found some items blocking the vent in the RC. I ran test 56 and found E5 for the ice maker. After replacing all lights restored. I accessed and replaced the ice maker. I cycled power and checked error codes again for the ice maker. I confirmed the ice fan is running in diagnostics. I advised the customer to give the unit 24 hours to start producing a good amount. No leaks detected during time of service. Job complete.

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS1

Near Austin, TX 78717

Taylor M

Job Details: 08/26/2021

"Arrived on site to diagnose vent hood having grease buildup issues, upon arrival the customer informed me that grease is forming and pooling on the left side, I instructed the customer to have the vent checked for any blockage, she also informed me that the filters are not staying in place, I verified this, I am ordering both filters for return service. Job complete.; ordrng 2 W10915369 (Filter)s"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XBL02

Near Round Rock, TX 78681

Wesley

Job Details: 08/26/2021

"Arrived onsite for a sparkling issue and found cap screws rusted out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Austin, TX 78758

Scott

Job Details: 08/26/2021

Arrived on site for water not working . Found water was shut off at wall . Turned on water . All checked normal. No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Leander, TX 78641

Kayman

Job Details: 08/26/2021

Arrived onsite to install previously diagnosed parts. I installed the main control and damper control. I tested the unit and the damper is working as designed with no more abnormal noise. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near New Braunfels, TX 78132

James

Job Details: 08/26/2021

Performed streem diagnosis. Found several buttons do not respond to input including the start button.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Dripping Springs, TX 78620

Robert

Job Details: 08/26/2021

Arrived on job to replace previously diagnosed part. After replacement test operation

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Austin, TX 78744

Jacob

Job Details: 08/26/2021

"Arrived onsite for unit not pre heating up to 350 degrees and some gas smells coming from the burners after use. Checked that front right burner would not light fast enough. Order new caps and burner heads. Tested the unit and the unit is working, but customer said that it not always consistent at pre heating. As we return may need to replace the spark module and gas valve. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11161846 (cap-burner) and 1 WPW10256028 (burnr-head)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Austin, TX 78704

Leonardo

Job Details: 08/26/2021

Arrived on site to test unit for smell. Found dirty filter and dirty disposal. Cleaned filter test unit and advised customer to clean unit with vinegar to help with the smell job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Temple, TX 76502

Tali W

Job Details: 08/26/2021

Onsite for FC building condensation and freezing near door. Ice build up found near front top inside FC and on top door shelf. Called techline spoke to Bruce Same SR #. He advised to seal inner liner on both compartments and add shim washer to door hinge. Added sealant to both compartments and added washer (from truck stock) to hinge. Unit now functioning as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS3

Near Lorena, TX 76655

Jonathan M

Job Details: 08/26/2021

Arrived on site for a dishwasher that?s not washing dishes on the upper rack. Inspected unit and work area. Confirm the customers complaint and found paper stuck in the upper spray arm holes. Removed the paper using a dental pick and cleaned out spray arm. Tested the unit and the unit began to work as designed. Call complete.

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Hutto, TX 78634

Wesley

Job Details: 08/26/2021

Arrived onsite and found unit operating with failed belt due to seized idler. Replaced belt and idler pulley. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDW02

Near Austin, TX 78705

Luis

Job Details: 08/26/2021

"Arrived on site for no cool in fresh food section. Fan running no air flow to fresh food section,removed cover,evaporator not incased in ice unit is defrosting correctly. Found ice build up in vents,cleared ice from vents,added adhesive to liner gaps checked door seal on both doors good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78723

Scott

Job Details: 08/26/2021

"Arrived on site for ice building up on fresh food evap . Ran diagnostics fresh fan making noise . All else checked normal . Did find evap tray slightly bowed ,ordering shims , cover evap , screws . No water leaks detected at time of service. Call to set return.; ordrng 4 Evap shimss and 1 W11188493 (Evap cover) and 4 67006425s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and found the socket was not needed. Tested the unit with my tester bulb and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78705

Leonardo

Job Details: 08/26/2021

Arrived on site to test unit for cooking light not working. Found broken glass from socket. Replaced socket and light bulb test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 08/26/2021

Arrived on site for NOT HEATING UP- TURNS ON AND ROTATES BUT NO HEAT AT ALL. Tested microwave with a cup of water for one minute. Did not heat. Gained access to inverter and wasnt ohming out to proper readings. Removed inverter and installed new inverter. Tested with cup of water. Still not heating. Found magnetron had also failed. Removed magnetron and installed new magnetron. Powered up microwave and tested with one cup of water. Microwave now heating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Georgetown, TX 78633

Lou

Job Details: 08/26/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes in test 56 and found E5. I tested the ice maker in tests 58, 59, 57 and 45. Ice maker is operating as designed. Emitter & receiver boards are operating as well. I removed and replaced the HV control and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Georgetown, TX 78633

Lou

Job Details: 08/26/2021

"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the left door not level with the right door at the top. I leveled the unit and found the mullion not making contact with the pivot block. I adjusted the mullion and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78741

Jacob

Job Details: 08/26/2021

Arrived onsite to replace both tracks to the unit. Replaced tracks. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Austin, TX 78721

Scott

Job Details: 08/26/2021

Arrived on site for unit not starting . Ran diagnostics got UI and control miscommunication. Ordering control and UI . No water leaks detected at time of service. Call to set return ; ordrng 1 W11543996 (Control.)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Spicewood, TX 78669

Brandon

Job Details: 08/26/2021

"Arrived on site for customer complaint of unit leaking, found leak coming heater not sealing, found failed heater and heater nuts stripped, ordering heater and nuts. . ; ordrng 1 W11537778 (Heater) and 2 W11104729 (Heater nut)s and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Round Rock, TX 78681

Wesley

Job Details: 08/26/2021

Arrived onsite and found spastic relay clicking on control and unit unable to function at all. Replaced latch but new latch is locked closed out of box. Ordering new latch and returning control to repair .; ordrng 1 Wpw10482836 (Latch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Bastrop, TX 78602

Matthew

Job Details: 08/26/2021

Arrived onsite for microwave sparking. Upon inspection found failed capacitor and diode. Uninstalled unit for access to components. Replaced capacitor and diode. Tested unit and unit is functioning properly. Job complete contacted safety team for documentation. sr#7731542978.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Copperas Cove, TX 76522

Job Details: 08/26/2021

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Cedar Park, TX 78613

Taylor M

Job Details: 08/26/2021

"I arrived on site to diagnose washer not turning on, upon arrival I found that the unit would not respond to console commands, I gained access to the breaker and reset it, I found good polarity and voltage at the receptacle. I unplugged and plugged the unit back in and found that it is now turning on and off appropriately. I put the unit into service diagnostics and checked for fault codes, I found overload and out of balance, i instructed the customer on operation, the unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Hutto, TX 78634

Wesley

Job Details: 08/26/2021

Arrived onsite and diagnosed new filter housing needed.; ordrng 1 WPW10212139 (Shelf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Manor, TX 78653

Matthew

Job Details: 08/26/2021

"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found fill tube frozen over. Thawed line and tested. Ice maker completed harvest test and fill. Customer to give full 24 hrs for proper ice production. If symptoms persist, recommend replacing valve and ice maker. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Seguin, TX 78155

Noah D

Job Details: 08/26/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the units arm was in off position, moved arm and tested, all functions returned. Complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near New Berlin, TX 78155

Noah D

Job Details: 08/26/2021

"Arrived on site to inspect unit for popping breaker, upon inspection found the unit did pop breaker once preheated. Checked amp draw and found nothing out of the ordinary, 14 amps at most on both sides, breaker was 40 amps and I could not find a ground spot. Customer must have breaker checked. Complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/26/2021

"Arrived on site to test unit for not washing. Found latch was not responding. Replaced latch, tested unit and found actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Seguin, TX 78155

Noah D

Job Details: 08/26/2021

"Arrived on site to inspect unit for not washing clothes completely. Upon inspection found the actuator was not the correct model, replaced actuator and aligned drain pipe. Customer must raise drain pipe. Tested with no issues. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near New Braunfels, TX 78132

Andrew

Job Details: 08/26/2021

"Arrived on site to test unit for low ice production. Found no issues with unit in diagnostics but did find ice thickness was set to two, changed setting to six. Customer stated condenser was really clogged so he cleaned it. Ran unit in max ice and allowed two sheets of ice to form. During second sheet noticed the recirculating pump was periodically shutting off. Monitored voltage and did not see a change in voltage when recirculating pump was kicking off. Recommend replacing recirculating pump. Ordering control and bin thermistor to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Thermistor) and 1 W11034363 (Control)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Braunfels, TX 78130

Noah D

Job Details: 08/26/2021

"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit had normal water flow but didnt reach normal fill, checked drain line and found it in water causing issue, repositioned and tested. Complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/26/2021

Arrived on site to test unit for loud noise when spinning. Found gearcase needs replaced. Also found console not responding properly and got error code f2e1(stuck button). Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W11519741 (Console)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Liberty Hill, TX 78642

Cliff

Job Details: 08/26/2021

Arrived on site to diagnose a range that is not functional at all. Found incoming voltage incorrect at wall with range unplugged. Homeowner will need an electrician to fix issue.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Hutto, TX 78634

Wesley

Job Details: 08/26/2021

Arrived onsite and replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Leander, TX 78641

Kayman

Job Details: 08/26/2021

Arrived onsite for wall oven win touch screen not responding. Upon arrival I confirmed the complaint the unit would not respond to touch at all. I cycled power at the breaker and the unit restored function to the touch screen. I checked fault codes and there were none stored in the system. I noticed the unit was not connected to WiFi. I informed the customer that the unit would need to be connected so it can receive updates. And that the lack of update likely caused the screen to freeze.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC3

Near Austin, TX 78746

Kevin

Job Details: 08/26/2021

"Arrived on site and inspected dryer and found it is installed under a solid countertop. The washer needs to be uninstalled before you can access rear of dryer. Gas line is not long enough to pull dryer out all the way. Took one picture of installation location. Disassembled dryer and found all components checked good, igniter is running but there is no gas. Disconnected gas supply line from wall supply and there is no gas coming out. House looks to be recently renovated, recommend that builder be contacted. there is no gas being supplied to the dryer from the home. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78704

Leonardo

Job Details: 08/26/2021

Arrived on site to test unit for unit not draining. Test unit 5 times and unit draining correctly at this time. Job complete. No error codes found

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEB1

Near New Braunfels, TX 78130

Andrew

Job Details: 08/26/2021

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Verified voltage at control but not receiving voltage to ice maker. Harness is damaged internally.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Spicewood, TX 78669

Brandon

Job Details: 08/26/2021

"Arrived on site for customer complaint of unit not starting, found broken lid latch, I replaced latch, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Hutto, TX 78634

Jimmy J.

Job Details: 08/26/2021

Arrived on site for CSI Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump Also not heating. Ran diagnostics and got F8E2 error code. No other codes present. Cleared error code. Tested drain in diagnostics and pump was making unusual noise. Removed drain pump and installed new drain pump. Ran through diagnostics cycle and all cycles completed without issue and heated as designed. Drain pump sounds normal. No leaks detected. Job completed.

We serviced a

WHIRLPOOL DRYER

Model MED5630HC0

Near New Braunfels, TX 78130

Noah D

Job Details: 08/26/2021

"Arrived on site to inspect unit for not running quietly, upon inspection found the left side of dryer vibrating loudly, Replaced all wheels and idler, noise was dampened with pads as well. Complete"

We serviced a

WHIRLPOOL DRYER

Model MED5630HC0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/26/2021

"Arrived on site to test unit for shaking/rattling sound. Found excessive lint build up on blower wheel causing housing and vent pipe to vibrate from being off balanced. Removed lint build up, tested unit, unit works good. Verified with customer noise is no longer present. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78732

Brandon

Job Details: 08/26/2021

"Arrived on site to replace ice maker and UI control, after replacing, unit tested good."

We serviced a

KITCHENAID MICROWAVE

Model KCMS185JSS3

Near Austin, TX 78746

Kevin

Job Details: 08/26/2021

"Arrived on site and inspected microwave and found plastic on control Panel that door button/release lever is mounted to is broken. Took one picture.

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS1

Near San Marcos, TX 78666

Robert

Job Details: 08/26/2021

Arrived on job for complaints of damage spray arm. Found lower spray arm damage. Replaced spray arm .no leaks detected at time of service.

We serviced a

KITCHENAID OVEN

Model KEBK171SBL02

Near Dripping Springs, TX 78620

Robert

Job Details: 08/26/2021

Arrived on job for complaints of no heat found open thermal fuse. Replaced fuse and test.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA22KMSS00

Near West Lake Hills, TX 78746

Luis

Job Details: 08/26/2021

"Arrived on site. Found shut off arm disconnected from icemaker,installed shut off arm.