Near Lakeway, TX 78734
Brandon
Job Details: 10/26/2020
FREEZER WHIRLPOOL KRFF507HBS00 "Arrived on site for customer complaint of damage to freezer door. I replaced door and nameplate, unit tested good."
Near Pflugerville, TX 78660
Cliff
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not keeping time. Replaced control panel to eliminate it as possible issue. Advised homeowner if problem persists it will be due to cycling rate caused by electricity company. No further repairs are needed at this time and all is working properly.
Near Austin, TX 78727
David Z
Job Details: 10/26/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site to diagnose washer leaking from front. Ran valves and found water dripping from dispenser housing and valves. Replaced housing and retested. Unit is now workin* as designed with no water leaks.Call complete."
Near Leander, TX 78641
Jonathan S
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not drying dishes.
Near Cedar Park, TX 78613
Lou
Job Details: 10/26/2020
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site to inspect wine cooler power cord damage. Upon further inspection, I found the ground terminal on the power cord was broken off and the face of the UI was popped off. I secured the UI facing and when I verified the model/serial I asked the customer if the unit had ever been serviced. I found the condenser coils dirty at the front of the unit and I removed the back panel and of unit and found where a sealed system repair had been done as I found an access valve and dye drier on the unit.
Near Austin, TX 78757
David Z
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose refrigerator not making ice. Issue resolved itself prior to arrival. No services needed. Call complete.
Near Pflugerville, TX 78660
Scott
Job Details: 10/26/2020
WASHER FRIGIDAIRE FFFW5000QW0 "Arrived on site for washer not filling . Started load , unit will spin but not fill . Ran diagnostics,got long fill and long drain errors . Ran test wash unit will fill and drain normally . Checked pressure hose and found tub side of hose clogged . Cleaned clog out . Started couple different cycles outside of test wash . Unit will fill and go into normal wash pattern . No water leaks detected at time of service.
Near Leander, TX 78641
Kayman
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived onsite to install previously diagnosed parts. I installed the RC door switch and tested the unit. The unit is working as designed at this time. Job complete.
Near Lakeway, TX 78738
Brandon
Job Details: 10/26/2020
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site for customer complaint of long cycle times, found clog in exhaust vent, showed customer, cleared what I could, no error codes in diagnostics mode, unit tested good."
Near Georgetown, TX 78633
Tyler
Job Details: 10/26/2020
WASHER MAYTAG MVWB835DW1 Arrived on site to install previously diagnosed water inlet valve. Upon further inspection of the unit and installing the valve I was able to run a diagnostic test and fill the unit a quarter of the way full to ensure that water was being retained in the tub That there are no leaks during the full cycle I did read a quick drain and spin test to also verify that there’s no other leaking near the pump or gear case assembly. Unit now functions as designed with no leaks before during or after repair call complete
Near Austin, TX 78724
Scott
Job Details: 10/26/2020
WASHER MAYTAG MVW6230HC0 "Arrived on site , replaced UI control . Tested unit all displays ,and functions are normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78747
Jacob
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived onsite to replace parts ordered by previous tech. Replaced diffuser and control. No issues at this time. Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 10/26/2020
REFRIGERATOR GE DSE25JSHECSS Arrived onsite for refrigerator with dead UI upon inspection I found the UI powered off. I called GE techline. Through voltage and resistance checks we found that one of the wires coming from inside the door had shorted or broken off see SD quick pic. GE techline recommended replacing the door. Ordering Frz door Assam (WR78X22105) water connects (WR02X11330) thimble (WR01X10234). Advised customer on time range for door to come in. Office to R/S once status of the door is confirmed. ; ordrng 1 WR01X10234 (fridge bottom freeze) and 1 WR02X11330 (union connector) and 1 WR78X22105 (door foam asm fz)
Near Austin, TX 78754
Jimmy J.
Job Details: 10/26/2020
WASHER WHIRLPOOL WED4815EW1 Arrived on site to install previously diagnosed part that failed. Replaced relay start point and machine still hesitated to start. Removed terminal block cover and found that it was incorrectly wired. Wired terminal block correctly and started as designed. Heating as designed. Job completed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for installation of ice door. Removed damaged ice door and installed new ice door. Job completed.
Near Austin, TX 78758
Wesley
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW4800XQ1 Arrived onsite and found unit gearcase shaft threading rusted out.
Near Austin, TX 78759
Wesley
Job Details: 10/26/2020
MICROWAVE KITCHENAID KMLS311HBS2 Arrived onsite and replaced controls and removed component from fan space causing noise. Advised customer on repair. Incorrect door color was ordered. Ordering correct door to complete. Office to reschedule. ; ordrng 1 W11226992 (BLACK STAINLESS DIOR)
Near Austin, TX 78759
Wesley
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite and was able to adjust fridge and explain function to customer. No parts needed. Advised customer on status. All checks good.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for issues with cooling, upon inspection found the customer only needed the drawer clips, ordering drawer clips. Office to reschedule ; ordrng 2 241993001 (CRISPER CONNECT)s"
Near Austin, TX 78739
Leonardo
Job Details: 10/26/2020
DISHWASHER KENMORE 665.13543N411 Arrived on site to test unit for unit leaking. Found unit leaking from diverter motor. Will need new sump and motor
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for ticking noises, upon inspection found the back lines tapping of fridge cab, secured lines and found no noise. Complete"
Near Georgetown, TX 78633
Tyler
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for having that needed a previously diagnosed main control. Rival I installed new control and verify that there are no new air codes and a DUI was functioning as designed when it was activated I was able to reconnect the unit to the Wi-Fi so we can get the necessary updates and also verified the SAID code in quick pic. Unit now functioning as designed call complete
Near Austin, TX 78746
Richard
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for the refrigerator ice maker making a noise. Ran diagnostics and found that the ice maker is a little noisy. Replaced ice maker and issue has been resolved. Complete
Near Austin, TX 78737
Kevin
Job Details: 10/26/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on And inspected dryer and found it is not heating. Dryer is stacked on top of washer. Pulled Dryer out of closet and found after disassembling connector on harness to motor is not attached. After resetting confirmed cut off is good, thermostat is good, element is good, and fuse is good. Tested dryer and it is now heating. The dryer has a 4 foot Long cord attached And cannot be plugged in properly And leave enough space for someone to get around it in closet. Recommended to apartment maintenance that 4 foot cord be changed out for an 8 foot cord, job complete."
Near Leander, TX 78641
Lou
Job Details: 10/26/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range leaking. Upon further inspection, the customer provided a photo of the regulator and said it was leaking gas. I checked the model/serial and found it was the wrong numbers. Corrected the model/serial numbers in SD-Mobile (photo). Pulled the unit form it’s space and turned the gas on at the cutoff. Using my liquid gas leak detector, I found that one of the gas lines from the unit to the regulator was not tightened as it began to bubble from the leak detector (photo). I tightened the connection and retested and it is good. Checked all gas line connections and no others were leaking. Advised customer of my findings and repairs. No further gas leaks detected during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 10/26/2020
OVEN WHIRLPOOL RF264LXSB3 Arrived onsite for oven not operating. Upon inspection found control panel completely off and non functional.
Near Austin, TX 78735
Leonardo
Job Details: 10/26/2020
MICROWAVE MAYTAG MMV6190FZ3 Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good unit heating correctly job complete.
Near Austin, TX 78744
Leonardo
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78737
Leonardo
Job Details: 10/26/2020
DISHWASHER MAYTAG MDBH969AWS2 Arrived on site to replace wash motor. Replaced motor test unit no leaks present unit washing correctly job complete.
Near Austin, TX 78744
Luis
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for failed sensor on icemaker,replaced icemaker assembly"
Near Spicewood, TX 78669
Brandon
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit leaking, found rear cabinet rusted through and condensation running down to floor. . See picture SR#7729120435
Near Austin, TX 78703
Jacob
Job Details: 10/26/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit still dripping water from dispenser drawer. Looked at unit. Customer said that the dispenser was leaking. Replaced dispenser drawer. Tested unit in quick wash. Unit test good. No leaks at this time. Job complete
Near Waco, TX 76706
Jonathan M
Job Details: 10/26/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for a dryer that’s not drying clothes. Inspected unit and work area. Customer advised that it is taking her 2 to 3 cycles for her clothes to dry properly. Found her dryer vent hose completely crunched and turning several directions. Tested unit in time dry heat cycle and unit spun and heated properly. I advise the customer that her issue is with ventilation and that she’ll need to shorten her vent hose first and if the problem persists I’ve been cleaner to clean out her dryer vent ducts. Customer advised that they had just moved in back in July and that her mother owns the property. She advised that she would let her mom know and unit is working as designed. Call complete.
Near Austin, TX 78717
David Z
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to follow up on microwave not heating and timer running. Per tech line installed new interlocks. Retested and no change. Called tech line again, had me test and replace mag and inverter. Replaced and retested. Unit runs a and counts now, but is not heating. Checked mag and found mag blazing hot as was wave guide. Tried to remove wave guide cover which came out in pieces, cover was brittle with a scorch mark. Wave guide is damaged and unit is irreparable, tech line case SR7729005539.
Near Austin, TX 78701
Leonardo
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to spoke with front desk tried calling tenants and no answer. Office to reschedule and office will order new ui W11368911. Office to reschedule ; saved tckt
Near Temple, TX 76502
Jonathan M
Job Details: 10/26/2020
ICE MACHINE JENN-AIR JIM158XYRS1 Arrived on site to install external drain pump for a customer. Inspected unit and work area. Replaced the external drain pump and ran unit through an ice making cycle. Unit ran as designed and started making an ice block on the refrigerated plate. Customer asked about his clean light being back on. I called Techline and spoke to Rich SR# 7729119487. He advised that the unit did not complete it’s 90 minute clean cycle due to the external drain pump having problems before. He advised to have the customer run a full clean cycle again because the controller won’t turn that light off until it reaches 90 minutes through the clean cycle and is powered off and powered on again. Call complete.
Near Lorena, TX 76655
Jonathan M
Job Details: 10/26/2020
WASHER MAYTAG MVWB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit. Unit began to fail and started agitating without overfilling. Unit is working as designed. Call complete.
Near Waco, TX 76705
Jonathan M
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51ES4ES01 Arrived on site for a broiling element that’s not working. Inspected unit and work area. Tested unit in service diagnostics and found the boiling element coming on. Checked barricades and found no stored era codes. Had customer test the unit on a normal broiling cycle and found the customer leaving the door open during the broiling cycle and not pushing the start button. Went over user care guide and unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator being unleveled. Customer stated that installers was not able to get the left foot down. Inspected unit and work area. Adjusted leveling feet and line RC doors. Tested door operation. Performed diagnostics mode and tested all components. All tested good, no water leaks detected."
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site and inspected range after electrician repair.Found the unit not powering on.Checked outlet and voltage at the back of the unit.Removed and replaced the control and oven temperature sensor.Reassembled and unit tested as designed.Both bake and both broil elements were functional.Job complete
Near Austin, TX 78741
Luis
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for defective compressor. Found leak at suction line weld from manufacture that caused compressor failure,repaired weld joint replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Waco, TX 76705
Jonathan M
Job Details: 10/26/2020
DRYER MAYTAG MGDX655DW2 Arrived on site for a dryer that would not start. Inspected unit and work area. Tested unit and found unit push to start would not click on. Replaced push to start and tested unit. Unit is working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 10/26/2020
REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete
Near Austin, TX 78733
Brandon
Job Details: 10/26/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of cracking in the liner of both ovens. Called tech line SR#7729118660"
Near Kempner, TX 76539
Al
Job Details: 10/26/2020
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete
Near Austin, TX 78744
Kevin
Job Details: 10/26/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Disconnected vent from the rear of the dryer and airflow returns. Explained to customer that vent to the exterior will need to be cleaned/cleared before dryer is used again, job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected ice chute closing issues.An test 19 and unit chute opened and closed as designed.Unit functions properly.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/26/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously ordered parts.Removed and replaced the hub and washplate.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78748
Richard
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the for microwave not heating properly. During testing found that the door switches was causing the issue. Replaced both upper and lower interlock switches and microwave tested fine. Complete
Near Waco, TX 76701
Jonathan M
Job Details: 10/26/2020
WASHER MAYTAG MHW8630HW1 Arrived on site for a washer that still leaking. Inspected unit and work area. Customer advised that the unit is leaking from a slight tear in the bellow. Replaced bellow and front clamp and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 10/26/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace panel order by previous tech. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78737
Richard
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console was causing the issue. Replaced console and advised customer on the whirlpool app and updates. Oven tested good. Complete
Near Austin, TX 78731
Kevin
Job Details: 10/26/2020
DRYER WHIRLPOOL MGD6630HC1 "Arrived on site and inspected dryer and found it is heating properly, used airflow meter and found no airflow, took one picture of meter. Recommended to homeowner that vent to the exterior of the home and clean/cleared by a service to correct the issue, job complete"
Near Killeen, TX 76541
Tyler
Job Details: 10/26/2020
DRYER GE DDC4400T3WH Arrived on site for Double stack commercial dryer. Upon further inspection of both units I found that the lower half had two frayed wires going to the door switch which is why it would not turn on. After removing damaged wires and reattaching connections to door switch I retested unit while running a temp check and found unit functioning as designed. After diagnosing the upper half of the dryer I found the other half is heating up and functioning correctly during a test and it cycles through the load of the problem is the dryer with all the heat too much due to lack of airflow through the venting of the building and recommended to the customer a dryer vent cleaning done for the upper dryer have. Unit functioning as designed call complete
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site and inspected refrigerator not producing enough ice.Customer changed the filter from last visit and water was flowing properly to the dispenser, but wasn’t properly filling the ice maker.The UI display is missing several functions when activated.Ordering the UI and smart valve and authorization.Office to reschedule the customer for return service.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10271911 (UI STAINLESS ) and 1 WPW10270395 (SMART VALVE)"
Near Dale, TX 78616
Andrew
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Water was just dripping straight from cold water valve but would not engage manually or automatically. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Temple, TX 76502
Jonathan M
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that had no power. Inspected unit and work area.
Near , TX 78669
Brandon
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found power supply not hooked up, I hooked up power supply, unit tested good in diagnostics mode."
Near Austin, TX 78757
Scott
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for frost building up in freezer . Found large gaps and when door was flipped didn’t put washers in proper place on hinge and bracket causing gasket to hang up on bracket . Also door stop wasn’t switched . Straightened out all that . Sealed gaps in liner . No water leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 10/26/2020
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to inspect wall oven with no power after cleaning cycle. Upon further inspection, I found the unit non-responsive but still had power. I cycled the power to the unit and pulled the unit from the wall and test3d the TOD and found it was bad. I tested the thermal fuse and found it bad as well. I am ordering the fuse and CNOTE-LSO and will return with the TOD. Unit power left turned off for safety.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10545255 (fuse-thrml)"
Near , TX 78738
Robert
Job Details: 10/26/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job for complaints of cooktop loose. No brackets installed to brace. Spoke to DW customer to contact builder to have cooktop properly installed.
Near Pflugerville, TX 78660
Scott
Job Details: 10/26/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for leaking . Found water was dripping into tub from dispenser . Replaced housing w/ valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78747
Leonardo
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replace console found damaged console will order new console office to reschedule. W11175518; ordrng 1 W11175518 (CONSOLE )
Near Cedar Park, TX 78613
Lou
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the drain pump chopper failing, I removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replaced panel. Opened box and found damaged panel. Ordering new panel office to reschedule. ; ordrng 1 W11175518 (PANEL )
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not filling with water, upon inspection found the float burnt into element, ordering switch and spoke with builder about bad installation. Office to reschedule ; ordrng 1 W10195036 (FLOAT )"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/26/2020
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to test unit for water reservoir over filling. Found bad recirculating pump. Pump I was sent with had the hose barb cracked and a chip off top left corner. Customer wants a pump without damage. Tested unit with new pump, unit is working as designed. No leaks detected..; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP) and 1 WPW10489125 (pump)"
Near Austin, TX 78732
Brandon
Job Details: 10/26/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking out of dispenser, found leak coming from dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11465533 (DISPENSER)"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for leaking, upon inspection found the crack and replaced tub, moved oven all tubing and wires, checked for leaks or any issues, no issues found. Complete"
Near Lockhart, TX 78644
Leonardo
Job Details: 10/26/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for console not responding. Test until and found bad console ordering new console office to reschedule. ; ordrng 1 W11297709 (CONSOLE )
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for customer complaint of ice maker not working found unit would not rotate when t and h jumped or in diagnostics mode test 193. Reset refrigerator, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 "Arrived on site to inspect dishwasher door latch broken. Upon further inspection, I found the unit not installed completely and the door strike not installed and snapped into the door latch. I removed the strike from the door and installed it into the tube frame and closed the door. Customer advised that the installer and plumber both told them they couldn’t install the unit because it was damaged. I received permission from the office CS to install the unit correctly. I installed the water line and drain hose and mounted the unit to the cabinets and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Photos taken of all water connections installed."
Near Austin, TX 78701
Wesley
Job Details: 10/23/2020
WASHER WHIRLPOOL MHW5100DC0 Arrived onsite and tested washer for leaks and general function. Found pet hair in gasket causing small leak. Advised on maintenance.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/23/2020
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for: FREEZER IS DEFROSTING NOT FREEZING/LONG PLASTIC PIECE HAS FALLEN FROM THE FRZR NOT SURE WHERE FROMFreezer door was not sealing on the left side. At some point it was left opened which caused frost build up to form and create ice in the rollers preventing the door from closing on the left side. Removed frost with steam gun and reworked the gasket with my heat gun. Freezer door closes as designed. The metal piece the customer presented to me was not a piece off the fridge or freezer. Job completed.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site and tested operation. Found down in down position and would not rise. Accessed switches and found switches good but lifting arm loose. Tightened arm and raised down draft. Found filters removed. Installed filters and tested operation. Unit tests good. Job complete
Near Austin, TX 78724
Jacob
Job Details: 10/23/2020
DRYER WHIRLPOOL WETLV27HW1 Arrived onsite for unit having a crushed hose. Looked at unit. Found that dryer vent hose was not hooked up and one end of the hose was crushed. Took pics in quick pics. Let front office know of the issue to get the in house maintenance to get the issue fixed. No issues at this time. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site and found fresh food at 27 and freezer at 2 degrees. Found evaporator iced up at exchanger down to thermistor and sweating beyond that point. Called tech line and spoke to JK #7729057346. Recommended blocking 50% of warm air return vents. Installed new compressor, drier, stub, duct, and blocked off 50% of return air vents and tested operation. Unit tests good. Job complete ; ordrng 1 W10896677 (coupler)"
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 "Arrived on site to diagnose dishwasher not Running. Customer believes unit isn’t filling. Ran u it and found it is filling, but wash motor isn’t engaging. Unit needs new sump and motor. . ; ordrng 1 WPW10482502 (pump&motor)"
Near Austin, TX 78752
Jacob
Job Details: 10/23/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace gear case. Replaced gear case, cam and actuator. Belt still has oil. Ordered part. Office to reschedule ; ordrng 1 W10006384 (belt)"
Near Austin, TX 78752
Jacob
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not starting cycle. Tested unit. Unit was not engaging cycles. Upon inspection, found that the metal latch was not pushing lock down far enough to engage the switch. Bent metal latch. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor, will need new wash motor W11085683 office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR )"
Near Cedar Park, TX 78613
Tommy
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven no heat. Upon arrival checked voltage at unit found voltage was good. Checked for error codes none to be found. Tested continuity in element both bake and broil both tested good. Found control chattering power to both ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)
Near Bertram, TX 78605
Jonathan S
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUWS246EBL0 Arrived on site for wine cooler not powering on. Inspected unit and work area. Found floor was put down with unit in place. Lowered front feet and tilted unit forward and removed door hinge to get past floor. Found unit powered on when removing. Found sign of critter behind unit. Removed access panel and found more signs of critters (see SD-QuickPic). Plugged unit in to different outlet and shook cord around and found short in power cord.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and checked unit for faults. Customer stated upper oven will continue to heat for over an hour past turning off. Found communication errors in memory for ui. Unit will need new console and main control replaced to correct failure. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/23/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the customer was unaware of the adaptive touch display and was confused with the buttons. Instructed customer on proper use. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
RANGE GE JBP79W0B1WW Arrived on site for dishwasher not getting water. Tested and inspected unit . Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previously diagnosed and ordered parts. Due to the FC door sliding rails failing, I removed and replaced the both rails and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
Near Austin, TX 78724
Jacob
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit unit making a noise during fan usage. Tested unit. Hear fan rubbing. Took down the unit. Tested the unit once again. Fan noise was not present. Put unit back on the wall. Tested unit again. Found that the duct is pushing down on the vent causing the fan to rub. Let builder know of the issue. No other issues at this time. Job complete
Near Elgin, TX 78621
Andy
Job Details: 10/23/2020
RANGE AMANA AER6303MFS2 Arrived on site for range cooktop RF burner staying on high and all other burners cycling on and off and not heating well. Tested and inspected unit and found failed RF switch. Removed failed part and replaced with new. Tested unit and found all operations appear to be normal. Called tech line and spoke with TJ (SR# 7729109960) Made aware of stated issues with cooktop burners cycling on and off and stated heating issues and what was found. Was instructed that cooktop operations are normal and to instruct customer on this and using pots and pans with very flat bottoms to as well. Did as instructed. No other repairs are needed at this time.
Near Georgetown, TX 78626
Tyler
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4816FW1 Arrived on site for washer they had an agitator that fell out of place. Upon further inspection of the unit I found that the agitator has somehow come and mounted from the washer note that was underneath it by then ended up finding that the dog ears (agitation teeth) had broken and fallen to pieces. repair the unit and re-tested and found that the agitator is now staying down inside the washer in both high speed agitation and spin and is no longer loose inside the machine. Call complete
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer not starting.Found the belt broke, defective fuse, pts, time and door switch.Removed and replaced the above parts.Reassembled and unit tested as designed.Job complete"
Near Austin, TX 78739
Richard
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the freezer crisper drawer falling apart. Replaced crisper drawer with new and it tested good. Customer is happy with new bin. Complete
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site to diagnose a refrigerator that is not maintaining temperature settings. Found temperature setpoints changing on their own without input from user. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite to reassemble the shelving in the refrigerator section. Reassembled the shelving and drawers. All drawers are closing and operating as designed at this time. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that I needed to order the defrost bimetal. Ordering the bimetal and scheduled return service .; ordrng 1 WR50X10069 (thermostat defrost)"
Near Kingsland, TX 78639
Jonathan S
Job Details: 10/23/2020
DRYER MAYTAG MED7230HC0 Arrived on site for dryer having error code F3-E2. Verified failure and found moisture sensor fault. Measured resistance at control and found opened. Gained access to sensor and measured resistance at connector and found opened. Will need to replace sensor harness. Office to schedule appointment when ETA is available. ; ordrng 1 WPW10298258 (SENSOR HARNESS )
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 "Arrived on site for no ice. Removed icemaker housing found frozen fill line and broken red wire to icemaker. Repaired red wire,replaced icemaker,fill tube that customer provided and ice container,power cycled unit. Tested icemaker unit working as designed."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/23/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for chiming,upon inspection and talking to customer I found no issues or error codes, all functions worked and tested fine. Complete"
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Ordering central gas line.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SENIOR TECH REQUESTED ) and 1 W10566296 (CENTER GAS MAIN )
Near Seguin, TX 78155
Noah D
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking issues, the doors had not been the issue, the Icemaker had been cracked and was leaking upon filling, replaced icemaker and tested, all functions returned with no leaks. Complete"