Arrived on site for refrigerator that was making a popping noise per the customer on arrival from the upper back left area of the freezer compartment. On arrival could not verify sound complaint after inspecting the evaporator area icemaker area as well as compressor area. Spoke to techline sr#7739796736 and determine that due to units age abnormal noises from the liner are common and cant be repaired. Unit works as designed and will need findings reported. Call complete

Arrived on site test unit for grinding noise when drain pump activated. Found no obstructions and unable to mimic noise. Drain tube not pinched or kinked. Replaced drain pump(W11412291) as a precautionary. Unit working as designed. No leaks detected. Job complete.

Arrived on site to inspect cooktop burner knob getting stuck. Upon further inspection found that the middle burner valve is tight and hard to turn. All knobs are ok and other four valves are functioning as designed. I am ordering the center valve W11706293. No gas leaks observed during service. Office to schedule return service. ; ordrng 1 W11706293 (Center valve)

125 a L1 and L2 and 250 from L1-L2.Ran diagnostics and there are no saved error codes. Ran a cycle with wet clothes . Unit is operating and not tripping beaker . Customer states that unit will operate but finds beak tripped when tying to dry another cycle. Unit is operating its a GFCI breaker. Customer Ill monitor unit and get mor information of issues. Job complete

"Arrived on site for continued issues not operating and flashing lights. Upon arrival, ran diagnostics and get error codes F10-E2. Vent motor electrical problem, F8-E6 flow meter failed. Cleared error codes. Want to replace control, vent and flow meter at same time. Ordering parts and office to reschedule ; ordrng 1 W11429970 (Inlet)"

Arrived on to replace fractured cooktop glass. Replaced glass and test unit. Unit is operating as designed. Job complete

"Arrived on site to diagnose refrigerator with safety concern relating to drawers. Customer showed me that there is a semi jagged ridge on the very top rear of the drawer front, so if you were to run your hand across it, you can get cut. Examined drawers and there is a small ridge where the cutout for the metal trim piece gets cut in the plastic. Advised customer this is likely there on all drawers, and I offered to sand down the ridge to make it less jagged. Customer said he would do that if need be, and I did not make any alterations. Called findings and information in to safety team. Safety will contact customer directly to follow up. Concession for diagnostic K1C1XL0WL1. No repairs made. Call completed."

"Arrived on site to diagnose dryer not turning drum. Tested unit and can hear motor running, but no turning of the drum. Found belt was broken. Replaced both rollers, belt and tensioner from repair kit. Tested unit and verified unit working as designed. Parts used - 4392065"

"Arrived on site for washer not draining all the water. Found f0e5, water valves check ok. All components passed test. Inspected underneath. Found cam looks to be worn. Replaced cam. Verified operation. Call complete. W10721967"

"Arrived on site for refrigerator and freezer both not cooling.. customer had to throw food away. Customer said unit started or,internet again yesterday. Reading temps of 35f and 0f. Customer said lights did not go off at this time. No evidence of moisture. All fans pass test. Called tech line. Unable to confirm any problems. File 7739799715. Suggest if issue comes back replaced deli board, harness, and control. Call c9mplete"

"Arrived on site for dryer not heating properly not turning, on. Removed front door panel. Replaced element. Replaced control panel. Unable to feel any heat or air from wall. Advised vent in wall must be cleaned. Verified operation. Call complete."

"Arrived on site with new heating element and stoppers. Replaced both stoppers for top rack and replaced heating element. Verified operation. Call complete W10518394, WPW10082861"

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. Customer advised the unit was working just fine and then it completely quit. Around the unit through diagnostics and found the water pressure coming into. The reservoir was bad. I check the filter and found at the customer does not have a whirlpool filter on this unit but has an in-line filter going to the ice machine. I went ahead and replaced the inlet valve and found no pressure difference, indicating a water supply issue or a filter issue. The customer did advised that she has really low water pressure at her house. I did explain to the customer that this could be causing part of her issue due to the reservoir not filling up fast enough. I explained that if the reservoir does not fill properly, the recirculation pump can run out of water to recirculate the water across the evaporator plate. I went ahead and ran through a diagnostic cycle and found the recirculation pump pulsating and intermittently, not pumping water properly. I replaced the recirculation pump as well and tested the unit. I found the unit working and operating as designed. I did inform the customer that and tell her water pressure gets above 50 psi, she may not have enough water pressure to make full sheets of ice. The unit is working and operating as designed. Call complete. W10897719 and W11542867."

"Arrived on site for burner not operating. Upon arrival, inspected/test unit. Found far left knob is broken. Advised customer that knob is not a warranted part. Test unit using a different knob. Unit is operating as designed. Customer will order knob.. job complete"

"Arrived on site to inspect unit for spray arm not working. Upon closer inspection found pump failed unit would fill with water but never spray could hear unit attempting to power pump. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11613479"

Arrived on site to inspect unit for oven temp being incorrect. Upon arrival set both ovens to 350 to gather average internal temperature. Unit is within range for both ovens. Walked customer through how to calibrate unit to his liking. Offset both ovens by 5 degrees. Job complete. NO PARTS USED

Arrived on site for dented dryer . Found bracket on ui console broken and not allowing facia to sit flush on dryer . Ordering ui control . Call to set return . ; ordrng 1 W11314470 (Console ui)

"Arrived on site for not cleaning and leaving residue. Upon arrival, inspected unit. Found agitator is wobbly and not catching gearcase. Removed agitator and confirmed failure. Need to replace agitator. Test all functions and unit is operating correctly. Ordering agitator. Office to reschedule ; ordrng 1 WP3951744 (Agitator)"

Arrived onsite and replaced the Right front switch. Wp3149400 unit is now working as designed. All checks good.

"KRFF577KPS02 Arrived to inspect cooling issue. Upon arrival, the customer informed me that they had left for a few days, with the machine powered off. Upon return, they reapplied power and after two days, it cooled as expected. At arrival, I found the FC and -5F and the RC at 41, with apparent normal cooling. The customer will monitor and contact us if cooling becomes an issue. I advised the customer we will return when the door and ice bin door becomes available. No leaks observed during service. ; O-emld tckt"

Arrived onsite and found unit operating with failed stem ignition. Repaired by correcting ignition alignment. No parts needed. All checks good.

"Arrived on site to replace previously diagnosed part. Upon arrival unit was uninstalled. Replaced spark module (W11319687) and tested unit, left rear burner is now producing spark and igniting properly. Left unit uninstalled due to installers returning to install the unit on blocking. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite and found unit operating with incomplete frost pattern. Removed and replaced compressor and added dye drier and access port. Pulled vacuum for 25 minutes and held. Charged to spec. Observed for proper temp drop and reinstalled unit in cabinet with trim kit. Advised customer on repair. Office to charge balance to cc on file. All else checks good.

"Arrived on site to test unit for cracked panel. Inspected unit found UI panel is cracked rendering buttons useless, UI housing is intact. Replaced UI (W11478526) and tested unit, unit is now running as designed. Advised customer to connect unit to wifi to get OTA updates. Also informed customer that the buttons are touch capacitive and dont need to be pressed hard, just resting your finger on the button will activate it. Unit is now functioning as designed, no leaks detected, job complete."

"KDTM604KPS2 Arrived on site for suspected water leak from dishwasher. Upon arrival, inspected all points of leaks and found case water retainer slightly loose. Fastened and tightened retainer and tested on multiple occasion and no water leaks present at this time. Unit is functioning as designed. No parts replaced"

"WTW5010LW0 Arrived on site for unit not latching. Upon arrival, customer stated it will start and flash Done after a few minutes with no operations. Entered diagnostics and found F7E1 tachometer. Read capacitor and has 0 MFD. Ordering W11395618 capacitor. No water leaks detected at this time. Customer agreed to reschedule Sept 3rd.; ordrng 1 W11395618 (Capacitor)"

"WED5620HW2 Arrived on site for unit not heating. Upon arrival, started unit and tripped breaker. Disassembled unit and ran with unit exposed and found motor sparked. Ordering W11364931 motor. Customer agreed to reschedule Sept 3rd. ; ordrng 1 W11364931 (Motor)"

"Arrived on site to test unit for noise, tested unit found metal bracket got loose and started vibrating against blower housing, adjusted and secured bracket properly, unit is now running as designed, job complete, no parts installed"

"Arrived on site for no ice. Replaced defective icemaker ran harvest test passed,icemaker filled with water. Usedw11700250"

"Arrived on site to inspect washer lid light flashing and unit wont start. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I found the valve energizing, but no water going into the unit. I found the valves at the wall were turned off. Turned the water on and retested in diagnostics and the unit is operating as designed."

"Arrived on site to replace previously diagnosed parts, customer stated that since last service, the noise has not returned, customer is denying service at this time, job complete"

"Arrived on site to test unit for lights not working, tested unit found RC light module failed, replaced and tested, unit is now functioning as designed, job complete installed W11470191"

"Arrived on site to replace per service pointer LED light modules, replaced all lights and tested, lights are now functioning as designed, job complete installed 4xW11632139"

"Arrived on site to test unit for not starting cycle, customer stated that after repair they were not able to start and cycle, unit is in the garage and customer is currently using a loaner, since unit is not properly connected was not able to test put unit properly, but powered unit on and activated multiple cycles with no issues, latch is working properly and cycles are engaging properly, customer stated that when they tried to activate it, it did nothing, so its possible that power needed to be reset, customer will install unit back in and test if unit still not working properly, it will need to be left connected for next service, at this time job complete no parts installed"

Arrived onsite for dishwasher leaking. I found a bit of water in the drip pan verifying it was leaking. I inspected the gasket around the door and found the top left of the gasket facing inward. I replaced the gasket and the unit is no longer leaking at the time of service. Call complete. No water leaks present at time of service. INSTALLED W11483553 GASKET.

Arrived onsite for oven needing control panel replaced. Pervious tech diagnosed to replace the control panel for oven wigging out. When opening the correct part number box the control panel was a different part number and also white not black. Will need to re order console. ORDERING W11659262 CONSOLE. Office to RS.; ordrng 1 W11659262 (Console)

Arrived onsite for dryer not heating. I found the dryer not heating. I found the hi limit to beopen not allowing the dryer to heat. I installed HI limit/ thermostat kit. I tested the dryer and dryer is now heating as designed. Unit is operating as designed at time of service. Call complete. INSTALLED 280148 THERMAL CUT-OFF.

"Arrived on site to test unit for not working properly, customer stated that unit is not starting cycle, tested unit found all components engaging properly with no issues, no errors present in system, according to customer he did try to troubleshoot with whirlpool but it was not acting properly, replaced control as precautionary, calibrated unit and ran diagnostics, unit is running as designed, advised customer to monitor and if issue returns take videos and call us back, no leaks detected job complete installed W11607637"

"Arrived on site to test unit for not cooling, tested unit found unit is cooling but not completing a full defrost cycle causing ice to form on upper portion of evaporator, do to this issue replaced UI, advised customer to monitor, if issue persists, then they will call us back and evaporator harness and control will need to to replaced, at this time job complete installed W11567938"

"Arrived on site to test unit for loud noise, tested unit found noise present when activating blower, inspected and found a piece of duct stuck in blower, removed and tested, unit is now running as designed, job complete, no parts installed"

"Arrived onsite for dishwasher lights not working. On inspection could not locate the lights in the dishwasher. I called Gerry and he said the lights on that model is located in the 3rd rack. This unit does not have a 3rd rack, called WP Tech line and they confirmed that this unit did not come with lights even though the instructions have a setting to turn them on. I found the setting in the firmware on the unit. No parts installed during service. Sr7739798265"

"WRS335SDHM06 Arrived on site for unit not cooling. Upon arrival, r entered diagnostics and found defrost heater and evap fan motor not running. Inspected harness connector on the rear of unit near filter drier and found connection loose. Re inserted and Re secured. Tested and now unit is functioning as designed. No water leaks detected at this time. No parts replaced ."

"JGCP436HL00 Arrived to inspect damage. The home is in the middle of closing and I found the front panel and both side trims with scratches that are into the stainless and cannot be worked out. Office to order parts. No gas leaks detected during service. ; ordrng 1 W11339740 (Trim, LH) and 1 W11339741 (Trim, RH)"

"On arrival verified complaint of unit forming frost and the middle drawer handle was loose, tightened middle drawer handle and checked for frost. Little to no frost in FC section. Frost was due to air leak, no signs of gapping at gasket and all components are functioning. Spoke to customer and identified customer may have been opening door from left side on Fc door and not the center causing rails to jam. Unit is functioning as designed at this time. Job complete no parts installed"

"Arrived on site to test unit for not cooling, properly, advised customer that unit is now out of warranty, customer stated that they have a extended warranty, advised customer to call them to get a proper dispatch job complete"

"Arrived on site to test unit for loud noise, tested unit found multiple bearings ceased, replaced all parts from repair kit, unit is now running as designed, job complete installed 4392067"

"WED5620HW2 Arrived to inspect drying issue. The customer advised they were unable to get the sensor dry to work and the machine would always countdown too quickly, going into cooldown mode. I found the lower sensor bar had come loose and I reinstalled it, ensuring a full connection to the control. The sensor then reported to the control as designed. I reiterated the way the moisture sensing system works to the customer and provided strategies for use with smaller loads,via timed dry. Operational test good."

"4971Arrived on site for water not draining and unit not powering on. Diagnosed a defective drain pump,removed defective drain pump,installed new pump,ran water through unit water drained correctly no leaks at tubing or connections,reinstalled unit to enclosure tested drain good,unit passed all diagnostic test. Used w11539855"

"Arrived on site for thin ice. Ran diagnostic weak water flow and water pan not fully filling,replaced water valve and recirculating pump that includes water sensor,ran a normal cycle water filled pan correctly. Used w10897719,w11542867"

"Arrived on site to inspect ice maker no producing ice fast. The customer advised that the ice maker would produce some days and some days not much at all. Upon further inspection, I checked the checked and tested the functions of the ice maker harvest, fill, and thermistor. All checked fine. I checked the door harness to make sure all wires are intact and not pinched or damaged. Door harness is good with no issues. I replaced the ice maker as the motor may be failing and not producing as well as it should and producing unpredictability. No water leaks observed during service. W10873791"

Arrived onsite for range tripping the breaker. I replaced the old bake and broil elements with newer ones and ran a bake cycle with ground off to 500. Once temp was reached I re attached the ground and ran it for 500 again. I advised the customer to keep it running for 2 hours before turning off. Unit is operating as designed at time of service. Call complete. INSTALLED W11182108 ELEMENT BAKE AND W10856603 ELEMENT BROIL.

Arrived onsite for chest freezer not cooling. On inspection the unit was cooling the customer said it was it and miss if it was cooling or not. He said it happen after the few days of the 110?. I installed the new inverter on to the unit. Plugged unit in and it was cooling when I left. W11598145

"Arrived on site for a refrigerator not cooling and the lights not working. I found the deli drawer under the UI full of water causing the 12VDC circuit to short out and cause the issue. I found no signs of a defrost issue at this time. There was no water in the bottom of the RC or FC. I found the drip pan good and straight. I found the deli harness good and as soon as I disconnected the harness from the door the lights in the refrigerator came on. I power cycled the unit and all components started working as designed. The refrigerator was getting to temp. I found the ice door leaking and signs where water leaked down filling the drip tray in the door and this could have been the issue. The customer stated there were no cooling issues prior and this all happened at once. The ice door, deli door, and deli UI will all need to be replaced. I also showed the customer the condenser was fill of lint and it would need to be blown out. The customer stated he would clean the condenser. The customer is going to monitor temps and ice production until we return. Ordering W0815674 Door SS and W11122874 ice door. Office to RS.; ordrng 1 W10815674 (Door SS) and 1 W11122874 (Ice door)"

"Arrived on site to inspect refrigerator ice maker not working,. Upon further inspection, I found the ice bin with a large block of ice inside and the ice maker tray not in position. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed at the end of service, job completed. W11700250"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. Found the unit working and operating as designed. Call complete. W117010250.

Arrived on site for refrigerator needing triton ui w11099702. On arrival istalled part the tested ice maker harvest and fill. Found it working as designed with no leaks and informed customer to give unit 48hrs to fill bin. Call complete

"Arrived on site for a dryer that is leaking water into the dryer when the dryer is not in use. Inspected unit and work area. The customer advised they had to shut the water off at the wall in order to get the dryer to stop spraying water into the drum. They advised that when they shut it off, their son cranked on it too hard and broke the valve at the wall. I did confirm the customers complaint. I plugged the unit in and check the voltage going to the inlet valve. I found no voltage being supplied. I went ahead and replaced the inlet valve and tested the unit. I found the unit working, tumbling, and heating as designed. I was unable to test the steam function due to lack of water supply. Call complete.W11216837."

Arrived on site for washer with lid not shutting properly. On arrival confirmed failure and found the hinges in lid had failed and were causin lid to only shut halfway. Replaced lid w11513252 and tested. Found it shutting as designed. Call complete

Arrived onsite for previous diagnosis parts from the previous tech. I installed the pump and it did not fix the issue. Tested the harness and there was no voltage to the harness. I gain access to the harness and found it pinched I installed a new harness and control board into the unit. Tested the unit and it was making a slab of ice when I left. The unit is operating as design and found 1 water leak at the inlet hose and fixed. W11542867 W11034363 W11126268

"WTW8127LC0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10734521 slider, W10754448 clutch, W11449841 gearcase and W11195971 stator. Upon testing, clutch did not engage to allow unit to spin. Ordering W11260238 rotor and W10754448 clutch. No water leaks detected at this time. Customer agreed to reschedule Aug 30th. ; schdld next appmnt for 8/30 FRI !"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the convection, fan motor, blade, and nut and tested the unit. The unit began to work and operate as designed. Call complete. W11548755, W11548753, and W11582241."

"KFGC506JSS05 Arrived on site to replace precious ordered parts. Upon arrival, proceeded to replace W11568941 left door hinge and W11568813 right door hinge. Tested unit and still unit leaks on top left side. Ordering W11385801 glass door assy, W11194820 retainer glass, W11334152 frame glass, W11096294 left receiver and W11317948 right receiver. Office to reschedule; ordrng 1 W11385801 (Glass door assy) and 1 W11194820 (Retainer glass) and 1 W11334152 (Frame glass) and 1 W11096294 (Left receiver) and 1 W11317948 (Right recieved)"

"Arrived on site for range(double oven, left side) not heating properly. On arrival tested oven at 350 and found the following temps: 355, 308, 338, 312, 365, 330, 375, 333, 375. Found the average was 342.7 when set to 350. Found oven working as designed and instructed customer on how ocen temps fluctuate. Call complete"

"Arrived on site for a walk in the game that is not spinning out close. Inspected unit and work area. The customer advised that the unit seems to not stop filling and that she is having to shut off the water at the wall in order to get the unit to stop filling with water. I ran it through diagnostics and found an F8 E3 (overflow condition) error code. I ran the unit through a diagnostic test and found that after the unit was supposed to stop filling, the cold water valve would not shut off, even when removing the connector from the cold water valve. I went ahead and replace the control and tested the unit. I still found the same issue. Ordering the inlet valve and rescheduled the customer to 8/30. W11627413. ; ordrng 1 W11513255 (Valve)"

Arrived on site for refrigerator not making ice. On arrival found bucket half full. Found not temp failures and ice maker had harvested soon as I had arrived and I found it fill as designed. Called techline Sr#7739792455 and reported finding. Was instructed by techline to bump fc temp to coldest setting and instructed customer to keep an eye on rc items to prevent any potential freezing. Per techline unit is working as designed and recommended no further repairs. Call complete

"Arrived on site to install mag, inverter and wave guide cover to resolve microwave error. Tested unit and verified proper operation with heat and no further issues. Parts used - W11578959, W11578579, W10915651."

"Arrived on site to diagnose washer making noise when spinning. On arrival customer advised that the noise happens when the unit agitates. Tested unit and confirmed that when unit is reversing direction on agitation, you can hear a consistent clicking sound coming from the lower end. Sound goes with whiplash / clacking. Sound is consistent and happens with direct drive units often. I called tech line for recommendations for quieting the noise down. SR7739795714. Tech line wanted me to replace the slider. Slider was replaced and did not improve noise. Tech line said before deeming it an acceptable / normal noise, to also replace the gearcase, rotor and stator. Ordering all requested parts. Return visit set for 9/3. Parts used - W10734521. ; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)"

"Arrived on site to install previously diagnosed parts. Found root cause of failure was blown out springy suspension. Returned to shop to grab suspension rods. Found gearcase rusted / half fuses to the basket. Had to hammer gearcase excessively to get it removed. Replaced gearcase, suspension, lid, and cleaned off rusted surfaces. Removed debris from drain pump. Tested unit and verified proper spin action and all working as designed. Repair completed. Parts used - W11393685, W11259006, W11130359."

"Arrived on site to inspect refrigerator with ice build up on freezer back wall. Upon further inspection, I found a large amount of frost/ice built up on the freezer (FC) evap cover (photo). I was able to gain access to the evaporator by removing some of the ice from the cover. Once I gained access to the evaporator, I found a large amount of ice/frost on the evap. I placed the unit in diagnostics and tested the defrost thermistor and found it open. I tested the defrost element and it immediately began to heat and melt the ice/frost. Using my steamer, I removed the ice from the defrost thermistor and found it out of place and tested it. I found it out of kohms range showing its too warm inside which is why the unit continues to cool creating the ice formations. I removed and the thermistor and removed most of the remaining ice and reassembled. I left the unit unplugged to allow it to defrost and advised property maintenance to check unit and plug it in with 24 hours and had customer sign the waiver of damages when defrosting refrigerator. No water leaks observed during service, job completed. W10316760"

"Arrived on site to inspect microwave blower not working. Upon further inspection, I tested the vent fan blower and found it does not function in either selection. I removed the unit from the wall and removed the cover to gain access to the vent blower and found the motor was bad. I removed and replaced he blower motor assembly and retested. Unit is operating as designed. Once I had the unit back in its space on the wall, I retested and it continues to operate as designed. Job completed. No one available to sign for receipt. W11441128"

Arrived onsite and replaced deli drawer and deli control kit. Ongoing concern with failure to dispense having to actuate multiple times to fill a glass. Ordering paddle and paddle switch and ui. W10815669; ordrng 1 W11577100 (User interface) and 1 W11109510 (Paddle) and 1 W11087492 (Paddle switch)

"Arrived on site to install previously ordered part. Replaced blower and having same issue. Contacted techline again. Spoke with Jeremy. After series of test at control and blower motor. Tech determined that resistance at humidity sensor is too high. Recommend replacing humidity sensor. Ordering humidity sensor, harness, and control.SR# 7739637995. Office to reschedule ; ordrng 1 W11391718 (Control) and 1 W10557536 (Sensor) and 1 W11383534 (Harness)"

"Arrived on site to inspect unit for not starting cycle. Upon arrival found unit wasnt getting power. Found breaker tripped. Flipped breaker, tested unit, unit is running as intended. Checked amp draw on heating element unit is well within range. Informed customer of ongoing issue with GFCI breakers nuisance tripping. And can begin tripping more frequently. Advised customer to talk with builder about breaker issue if unit continues to trip breaker. Job complete. NO PARTS USED"

Arrived on site to inspect unit for fc gasket issue. Actual issue is condensation on fc gasket. Found horizontal heater not on. Went to diagnostic found mullion heater not activating. Will need to order ui and return. Rescheduled for 9/4; ordrng 1 Ui (W11642011) and 2 W111597728 (Gasket)s

"Arrived on site. Found a defective door,new door shipped is for left hinge assembly,ordering right side hinge door assembly. ; ordrng 1 W11684718 (Door)"

"Arrived on site for defective hinges. Removed upper and lower hinge,installed new hinges,installed door panel to door tested door operation unit working as designed. Used w1170029l,w10828686"

Arrived on site to inspect unit for display only partially working. Upon closer inspection found unit display working customer stated unit made weird sound when heating so she called. Ran unit for minute intervals for total of 5 minutes unit isnt making any noises and is heating. Job complete. NO PARTS USED

Arrived on site to replace previously diagnosed parts. Found door seal is not the proper part needed. Ordering bearing seal. Scheduled for Friday 08/30. ; ordrng 1 W11035878 (Bearing seal)

Arrived on site for left side of door not closing all the way. Removed door. Disassembled and replaced both door hinges. Still not closing securing on left side. Attempted to remove from wall but it is stuck. Side panels too close and starting to move with movement of oven. Refer to builder to make unit accessible. It may be wedged so door cant close right or receivers may by needed. Marked as complete until unit is accessible.

"Arrived on site for refrigerator not cooling. Unit in garage. Found 45-50 REF and 38f in FZR. Incomplete frost pattern. Compressor running hot. Pulling 0.8 amps. All fans working, unit has insufficient compressor or leak. Ordering sealed system parts. Suspect precooler leak. Office will call to schedule. 162.36 Auth code: 3N39JK; ordrng 1 W10507884 (Compressor) and 1 W11678305 (Precooler) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)"

Arrived on site to test unit for not cooling. Found compressor is seized. Needing compressor replaced. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11740253 (Compressor) and 1 WPW10143759 (UV access) and 1 W11506635 (Access port)

"Arrived on site for dishwasher not turning on, was showing f9e1 before that. Reset and got control working. entered diagnostics. Found f9e1, f7e1, fae3, f8e2, fae2. Diagnostics does no get pass test 1. Removed drain hose and cleaned. Pushed and pass and confirmed water does fill but is not being pushed by wash motor. Water does drain, Removed door panel. Found vent has evidence of malfunctioning. Found large build up under filter caked on optical sensor. Ordering parts needed reset for ; ordrng 1 W11414073 (Vent) and 1 W11410464 (Optical sensor)"

Arrived onsite to replace freezer door. Replaced and tested. Unit is now functioning properly. Job complete . Used Lw11037733

Arrived on site to test unit for vent filters not set into place properly. Found blue factory plastic was still on edges of filter screens. Removed blue plastic and unit is now working as designed. Job complete.

"Arrived on site to test unit for noise. Found excessive play in gearcase causing rotor to make tapping sound. Recommend gearcase, slider, clutch, and rotor. Rescheduled for 08/29. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W10734521 (Slider)"

Arrived onsite for a refrigerator that is no dispensing water and the ice maker is not working. The customer stated the ice maker was working fine and there was ice in the bin. The issue is its not dispensing water. I found it dispensing water real slow with good pressure at the wall. The customer stated they changed the filter and it wouldnt dispense anything so they put the old filter back in. I removed the filter and had great pressure. I changed the filter housing and installed the new filter. The dispenser is working as designed. Call complete. INSTALLED W11162042 FILTER HOUSING.

"Arrived on site to diagnose MW oven combo with issues with display. On arrival customer said they no longer needed service and the issue has fixed itself. Customer also said unit was < 1 year old. Checked M/S to clarify, and verified unit is still in 2nd year. No repairs done. Call completed."

"Arrived on site to diagnose washer not filling. Tested unit and found it humming when it was supposed to fill. I turned on the valves at the wall and unit began filling. No failure with unit, wall valves turned to off. Unit is working as designed and filling. No parts used. Call completed."

"Arrived on site to diagnose cooktop that had concerns regarding flame height. Customer advised they thought unit might not be getting hot enough to boil quickly. Ran all burners and found all burners are well within spec, and actually a bit on the high side. No adjustments needed. Unit working as designed. No parts used."

"Arrived on site to diagnose dishwasher throwing F8E4 error code. Examined unit and found water in the float tray. Drained and ran unit with empty tray. Verified a drip coming from in FRONT of the sump, right where the mastic is in the front, directly center. Leak appears to be coming from the heater clip spot welds being bad and causing a leak. Ordering new tub to resolve. Office to reschedule. ; ordrng 1 W11409866 (Tub)"

Arrived onsite for a refrigerator not cooling correctly and the icemaker is freezing up. There was no water connection to the refrigerator but the customer must have poured ice in the bin that melted and clumped together. I removed the bin and removed the ice. I found ice build up at the bottom of the evaporator cover. I found the RC Evap thermistor reading .987 kohms at the control and the UI control was showing the evaporator at 105 degrees with the thermistor incased in ice. I removed all the ice and replaced the evaporator cover. I tested the new thermistor and it was reading 69 degrees and was correct. I tested the fan and it works correctly now. I found the right side RC gasket ripped and it will need to be replaced. Ordering W10917313 gasket. RS for Wed 9/4/2024. INSTALLED W11395558 COVER EVAP.; ordrng 1 W10917313 (Gasket)

"Arrived on site to diagnose ice maker not functioning properly. Found the twist tray had cracked and broken a piece off, and was not fully twisting out the cubes. I replaced the icemaker to resolve. Unit working as designed. Parts used - W10873791."

"Arrived on site to test unit for not heating. Replaced cutoff(29816), and timer(W11685947) with no improvement. Found centrifugal switch bad on drive motor. Recommend drive motor replacement. Scheduled for 8/30.; ordrng 1 279827 (Drive motor) and 1 WP694089 (Blower wheel)"

"MVW5430MW1 Arrived to inspect non-completion and draining issue. The customer advised there were several times the washer did not fully drain, then ran the drain pump excessively. I found F9E1 multiple times within service test mode and cleared. The wiring for the drain pump had failed and I was able to correct the issue and retest. The issue was fully resolved and the unit operated and designed. No leaks observed during service."

"KDTE204KPS2 Arrived to inspect non-operation and beeping. Service test mode had F9E2 and F8E4 and I cleared for testing. I found water within the overflow tray and removed, correcting the issue. I discussed usage with the customer and found they have a water softener system and were using concentrated pods. I advised on detergent type and amount. Operational test good, no leaks observed during service."

"RG: MVWB835DC4 Arrived on site for a washer having power issues. Ran a full diagnostics and found error codes F5E1 F2E1 . Further investigation found the the gear case was leaking oil and the rotor engaged teeth were damaged. Removed the wash plate and put anti seize compound . Returning tech will need to replace gear case ,rotor, slider and lid lock. No leaks absorbed .; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W11393685 (Gear case)"

"WEG745H0LZ4 Arrived to inspect ignition issue. I found the center burner would not ignite. Disassembly of the burner and removing debris within the lower cup corrected the issue. Operational test good, no gas leaks detected during service."

"Arrived on site to diagnose dishwasher that was not washing dishes. Ran unit and found good drain and fill, but wash motor never engages. I attempted to replace the sump and motor assembly and found the part in the box doesn't match the correct wash motor (one in box has a diverter / different motor). Reordering correct wash motor W11613479. Return visit set for 8/29. ; ordrng 1 W11613479 (Wash Motor)"

"WEG745H0LZ4 RG:Arrived to a gas range to install part w11620675 . Replaced and tested with leak test solution, no gas leaks observed. Gas range works as expected."

"Arrived on site to test unit for not heating properly. Tested unit to 350, 400 and 450 with no issues. Advised customer of temp fluctuations and against use of hanging thermometers. Unit is currently working as designed. No parts replaced at this time. Job complete."