Arrived onsite for oven not heating properly. On inspection found that the customer was using a temp gauge in the oven and when it hit 350? the gauge did read 350?. I showed th customer that the temperature sensor was up in the left hand corner and when it said 350? it was 350? up at the top of the unit. That why they say to wait 15 minutes before putting in your food. Customer understands how it works now.

"Arrived on to test unit for not cooling properly, tested unit found RC temp at 45 set to 33 and FC temp is 14 set to 0, compressor is constantly running and is running extremely hot, exposed RC evaporator and found only 1/3 of evaporator frosted over, weakening compressor or leak causing insufficient cooling in unit, recommend replacing compressor, RC and FC evaporators if needed, will need 3 hours on return visit, ordering compressor, RC and FC evaporator, dye drier, access valve office to get authorization and reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evaporator) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve), states that autho needed"

"Arrived on site for range, inspected unit and work area. Customers complaint was unit not responding to the oven knobs. Called techline and spoke to Rob Sr7736847340 recommend to replace the ui. After replacing the ui unit was now working but oven not igniting. I replaced both control boards and unit is now operating correctly. The old ui that was not replaced will need to be replaced due to not having the same led to the new one. Im ordering two ui and reschedule to replace the left ui. Office to schedule for 07/19/23; ordrng 2 W11492275 (Ui)s"

Arrived onsite and tested unit for not heating and found unit operating with failure to heat the bake element. Called techline and tested at the control and determined the bake relay is stuck open. Techline spoke with Chris 7736268649Ordering control to complete repair. ; ordrng 1 W11179310 (Control)

"Arrived onsite to replace both bake and broil elements per tech line recommendations. Replaced both and tested. Monitoring amp draw and only getting between 10-14 amps, not enough to trip breaker. Unit completed heating cycle without error. Unit did not trip breaker as previous. Unit is now functioning properly. Job complete"

"Arrived on site to diagnose dryer that was not starting or running, no interior light either. Checked breaker and found breaker had to be reset to unit. Found thermal fuse open. Checked element to make sure it wasn't sagging or grounding. Verified all good. Tested the unit and confirmed good heat. Repair completed."

WFE320M0JS1 Arrived for non-operation. I found and verified the control with an error and removed and replaced. The unit resumed all normal functions.

"Arrived onsite for dryer not drying properly. On inspection found no air flow, pulled the vent hose off and found it clogged. Tested unit again with out a hose and the air flow was good. Installed a vent hose that the customer had and tested unit again and it was better then what was but still not the same as tested with no hose. Informed the customer to try use the unit and see if the dry times get better. If not need to have the vent cleaned."

"Arrived on site to inspect range cooktop middle burner not working. Upon further inspection, I tested the cooktop burners and found all burners operating properly except the middle burner as the flame does not go all the way around the burner head. I disassembled the burner head and found a small amount of debris in between the cap and head and cleared it out. Reassembled and retested and got the same results. I found the gas orifice clogged and cleared it out and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite to replace failed fill cup insert. Replaced and tested. No leaks present at this time. Job complete

Arrived on site for refrigerator not cooling in either compartment or mak8mg ice. Upon arrival confirmed complaint and found large defrost issue in fc restricting airflow. Found thermistor on evap closed in diagnostics but power wasnt passing through fc evap harness-defrost heater to remove ice. Replaced harness and removed all ice from evap. Found unit cooling as designed and could activate heater. Informed customer to give unit 24 hrs to stabilize temps and make ice. Call complete

Arrived onsite for a refrigerator with a broken light switch. Upon inspection I found this to be true. I replace the switch and tested the unit and found the unit operating as designed.

"Arrived on site to replace previously diagnosed control, thermistor and heater harness assembly, replaced and tested, unit is now running as designed job complete"

"Arrived on site to test unit for leaking dish washer, tested unit found gasket has popped out on the bottom right corner, installed gasket properly, rust spots on bottom of panel and bottom toe kick is damaged, fixed toe kick, ordering panel, office to reschedule ; ordrng 1 W11174872 (Front panel)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ucemaker not producing ice. Tested the icemaker and found no voltage to it. Replaced the jazz board and did not fix it. I will need to replace the icemaker and will have to be ordered. Office to order parts and reschedule when parts are available. ; ordrng 1 W10884390 (Ice maker)"

"Arrived on site to replace tub and dosing pump assembly. Replaced tub and basket, also replaced all 4 shocks and the dosing pump. Verified dosing pump is now moving detergent, but had some sediment I had to clear out of a hose. Verified proper function with no water leaks. Repair completed."

Arrived onsite for a dryer that has a gas smell. Upon inspection I found a loose gas fitting at the back of the unit I tightened it up and the I performed a bubble test and found that the leak was gone and there was no smell at this time I contacted safety and spoke to Dominique about my findings and what I did to resolve the issue. Ref # 7736801606

Arrived onsite for washer not working. On inspection saw oil on the capacitor when I looked at the under the unit. Replaced the capacitor and tested unit. The unit passed diagnostics mode. The unit is operating as designed and no water leaks detected during service.

Arrived onsite to replace faulty transformer. Replaced transformer and inspected components. Reassembled and tested. Unit is now functioning properly. Job complete

Arrived onsite and found unit operating with failed capacitor. Replaced capacitor. Unit is now spinning and agitating as designed. All checks good.

"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer to follow owners manual for proper maintenance of this unit, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. I inspected the drain hose and inlet hoses and found no signs of a leaks. I tilted the unit back and found the pulley shield damaged (photo). I found no signs of a leak under the unit and no cracks in the tub. The customer advised the unit was making a loud grinding noise when in the spin cycle (pulley shield rubbing on the pulley). I advised the customer that they had too large of a load in the washer and caused the tub to drop and sit on the floor which caused the damage to the shield. Customer advised that they had performed a large load when the noise and leak occurred. I adjusted the shield and retested the unit and it continued to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed evap cover, shroud, evap grill and thermistor cover, replaced parts, added perma gum on the corners of the evaporator cover, tested, unit is now running as designed, job complete"

Arrived on site to install previously ordered part. Replaced console W11600370. Test unit by preheating to 350 and is operating as designed. Job complete

"Arrived onsite for a washer not completing a cycle. I checked stored error codes and found F3E3, F7E3, F7E9, & F7E4. I found the slider broken and that caused the rotor teeth to get messed up. I replaced the rotor and slider then tested the machine in diagnostics. I found the slider not engaging in spin. I found 121VAC at the control on J15 orange to white but down at the shifter I had 0VAC but if I tested orange or white to ground I had 121VAC indicating a break in the harness. Ordering W11568984 harness. RS for Tue 7/18. ; ordrng 1 W11568984 (Harness)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator water not cold. I tested the water temperature and was cold enough. I explained to customer if they use more than 3 cups of water they can experience the water being warmer than usual and can take up to 24 hrs for the water to reach back to normal temps. Unit is operating as designed. No leaks where observed during service."

Arrived onsite and tested unit for not spinning out and was advised the real concern was not draining. Tested all base functions and unit spins and agitates fills and drain properly. Advised customer on findings. Possible lower harness intermittent weight related short. In event of repeat failure. Prescreen harness.

Arrived onsite and found unit operating properly within specifications. Determined noise and intermittent heating loss reported may be due to unsafe and improper wiring hook up. See pic. Advised customer on observation. All is operating as designed at time of service.

Arrived on site for not draining. Upon arrival customer states that unit stays on sensing then done. Ran diagnostics and got error codeF8-E1 long fill/ no fill. Inspected unit and found water supply valve is turned off. Turn valve on and test unit by running a normal cycle. Unit fills and operates correctly. Unit is operating as designed. No leaks present at this time. Job complete.

"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, replaced and tested, unit is now running as designed, advised customer to call apartment management to clear restriction in vent, at this time job complete"

Ive been on site for a refrigerator that is leaking off the back where the water line hooks onto. Inspected unit and work area. Confirm the customers complaint and found that the water was leaking from the tube where the water line hooks onto. Checked all my parts and found that the parts sent with me were incorrect. Spoke to SR and CS and was advised the parts would be ordered on the call. The office will need to contact the customer about to reschedule date due to limited parts availability.; O-emld tckt

"Arrived on site to diagnose washer that had a stuck lid. Examined unit and found unit powers on, throws an F6E1 error and does nothing else. Could not force the unit into a drain or to unlock the lid. Found control shorted as well. Forced lid open and found model info. Ordering drain pump, harness, lid lock, and control all to be replaced. Office to schedule when all parts present. ; ordrng 1 W11399437 (Drain Pump)"

Arrived on site for oval burner not operating correctly. Upon arrival customer states that the front right burn is the one in question. Test unit several times and can not find issues. Test the entire unit and all burners are correct. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for loud grinding noise, tested unit found noise coming form wash motor do to unit not getting any water, checked valve and found it closed, open water valve and ran full diagnostics cycle, unit is running as designed, no leaks detected job complete"

Arrived onsite and found unit with burned diode. Replaced unit diode. Reported findings to safety. Unit is now operating as designed. Sr#7736804404

"WDF331PAMS0 Arrived to inspect leak. I tested the unit in service test mode, finding no stored errors, and could not recreate the issue. Further testing s within normal mode, also were leak free. I did find the overflow float switch had been bumped at some point and was bound up. I corrected the issue and retested and there were no leaks, with full functionality of the machine present. I suspect there was residual water within the tub assembly from installation and it was enough to overflow when the machine was tested recently. Operational test good, no leaks observed during service."

"Arrived on site to test unit for condensation, customer stated that frost is building up in FC, tested unit found FC gasket is not sealing properly top of freezer door, added perma gum and molded it into place with heat gum, gaskets are now sealing, unit is now functioning as des, job complete"

"Site for a washing machine that wont lock the lid. Inspected unit and work area. Customer buys at the unit was having a hard time walking the lead, but laughter it did lock blade, the unit wouldnt unlock the lead in her clothes up and stuck in the washer for the last three days. Did confirm the customers complaint and found the unit flashing an F5 E3 (lid wont unlock) error code. Around the unit through diagnostics and also found an F5 E2 (lid lock fault) error code. Went ahead and replaced the latch assembly and tested the unit. Unit began to work and operate as designed. Call complete."

Arrived on site for refrigerator making a loud noise. Upon arrival customer also stated items in rc were freezing. Upi. Further inspection I found during tests 3 in diagnostics that defuser motor was grind8ngs and customer was able to confirm that was the noise they were hearing randomly. Rescheduled customer for 07/19/23 to complete repairs with W11236851 defuser. Ordering W11236851 ; ordrng 1 W11236851 (Defuser)

Arrived onsite fro a refrigerator that is making a loud noise like a plying card in bicycle spokes. Upon inspection I found that this was coming from the damper when ever it opens and closes. I replace it and tested the unit and found unit operating as designed.

"WRX735SDHZ08 Arrived to inspect filter dropping. I found the filter cover was slightly deformed and after adjusting, the filter would stay in the up position. During inspection, I found the RH RC door gasket was torn, exposing the magnetic strip. Office to order gasket. No leaks observed during service. ; ordrng 1 W10830274 (RH RC Gasket)"

"Arrived on site for wall oven not giving any ui display but making sounds when activated. Upon arrival confirmed issue but couldnt get display to turn on and run diagnostic. Rep,aced ui console and found unit had full functionality restored along with display led. Call complete"

Arrived on site for unit making noise from underneath. Upon arrival ran diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found pet toys caught in belt guard causing the noise. Cleared debris. Test unit and unit is operating as des. No leaks present at this time. Job complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the large Knobbin tested the unit. The unit is now working an operating as designed. Call complete.

Arrived onsite for a DW that is sparking when in use. Upon inspection I found that diode and blown out and the capacitor was damaged as well I connected safety and spoke to Steve about my findings then I replace the mag cap and diode and tested the unit and found unit operating as designed job complete Sr#7736724893

"Arrived on site for drum not tumbling. Upon arrival, inspected unit and found belt has failed. Need to replace belt. Replaced belt and test unit . Unit is operating as designed. Job complete"

"Arrived on site for door closure issues. Adjusted mullion divider on door checked door operation good,checked freezer door operation good."

"Arrived on site to inspect F7E1 error code. Upon further inspection it was discovered that the unit has a F7E7 (motor unable to reach rpm) and the unit would not run. Per the service pointer, I removed and replaced the run capacitor. Calibrated the unit and ran diagnostic cycle and the unit operated as designed. No water leaks observed during service, job completed."

Arrived on site and inspected microwave and found light bulb base is still in socket but bulb glass has broken loose. Removed lightbulb base and customer will replace it themselves. Job Complete

"Arrived on site for washer getting off balance at the bigginings of cycle. Upon arrival confirmed issue in diagnostics with tub empty, unit would violently shake and tub was leaning indicating bad suspension rods. Also found belt stretched out. Replaced belt and rods then reassembled and tested unit with 7 towels. Found no leaks and unit no longer violently shaking. Call complete"

"Arrived on side to inspect dryer not heating and making loud noise. Upon further inspection, debris was found in the lint duct assembly and blower wheel as lint was found inside the cabinet. The heating element and roller supports, tension pulley roller and belt were worn. Replaced the heating element and dryer repair kit consisting of (4) rollers, tension pulley and belt and cleaned out the unit (before/after photos). Reassembled the unit and tested and the heating and noise were both corrected. Used the vent test kit and the vent test failed twice. Advised the customer to get their vent cleaned out. No lint observed at the end of service, job completed."

Arrived onsite for left rear burner not turning on. Upon arrival inspected unit. Found blue wire to switch was disconnected. Secured connector and tested. Unit is now functioning properly. Job complete

Arrived on site for intermittent no cool. Upon arrival found frost build up in cabinet. Test compressor and is correct. Checked resistance of thermistor and is correct. Found unit not leveled and drawing in warm air causing frost build up at evaporator cover vent and through out cabinet. Leveled unit and now getting correct seal. Unit is operating as des. Job complete

"Arrived on site and found customers experiencing items not making in the expected amount of time. Replaced sensor while oven was still cold and then preheated it to 350? and it is working properly. Also showed homeowner how to make fine adjustments with Temperature calibration. Oven is now working properly, job complete"

"Arrived on site to test unit for no power, tested unit for motor is ceased and will need to get replaced, ordering motor and blower, office to reschedule ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor)"

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged into the wall and pressed the power button on the control panel and the unit failed to turn on. I raised the top panel so the customer could remove their clothing items from the basket since the lid is locked. I removed the control panel and tested voltage at the control and got 122V. Unplugged the unit and disconnected the control panel from the main control and tested the panel harness and foundation it good. Following the tech sheet, I tested the control at pin J14-1 to 4 and got 15.3VDC (12.7VDC). I found the diagnostics LED not flashing. I tilted the unit back and found gearcase oil on the rotor, clutch and slider and harness shield (photos). I advised the customer of my findings. I am ordering the gearcase, clutch, slider and CNOTE-AUTHORIZATION and will need authorization on all parts ordered including the main control and control panel fascia. Unit left unplugged for safety reasons and office to schedule return service upon receiving authorization. Returning tech to replace the gearcase, clutch, slider, main control and possibly the panel fascia. No water leaks observed during service.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11449841 (Gearcase) and 1 CNOTE (AUTHORIZATION ON ALL PARTS)"

"Arrived on site to test unit for washer not advancing in cycle, tested unit found capacitor leaking oil replaced and tested but unit is exhibiting signs of power drain when going into agitation or spin, lights start flickering, tested outlet and found no issues, tested under load and power is holding steady, replaced control and shift actuator and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for a refrigerator that is leaking water from the dispenser area. Inspected unit and work area. The customer showed me what was going on and it appeared. That water was leaking from above the water dispenser tube down into the dispenser area. Remove the user interface, and found that the water tube was not fully seated in the quick connect down to the dispenser. Inserted the water tube into the quick connect properly and test at the unit. Found no more water leaks present during operation. The unit is now working as designed. Call complete."

"Arrived on site and found cooktop surface is broken, after replacing it range is correct, job complete."

"Arrived on site to inspect built-in microwave door not closing. Upon further inspection, I found the unit door closed. I tested the door functions and found the unit is operating as designed (open/closed door photos). I attempted to contact the builder and they failed to answer and their voice mailbox was full. Office (EH) attempted to call and got no answer and attempted to send a text. After approximately 15 minutes of waiting, no one arrived from the builder. Builder will receive emailed receipt with these notes. No repairs needed at this time, job completed."

"Arrived on site for a dryer that is still stopping intermittently through the cycle. Inspected unit and work area. Customer advised unit has been finishing cycles but still has not completed every single cycle. Ran the unit through diagnostics and did not find any stored error codes. I called whirlpool Techline and spoke to Rob SR# 7736800637. He had me run through a couple of checks and had them send photos of the vent hose behind the dryer. We found that the vent hose was crushed at the dryer port, causing an air flow restriction. He advised that because of that, the customer would need to shorten their vent hose And asked if the customer had their ducts cleaned anytime within the last two years. The customer advised that they dont remember the last time that they had actually cleaned out there dryer ducts. He said that the motor was most likely overheating due to the lack of airflow movement within the dryer. The customer did advise that the entire dryer seems to get out whenever the unit is not running. He advised to shorten the vent hose and clean out the venting within the wall and to call back if any other issues persist. Advised the customer of techlines findings and the unit is working as designed. Call complete."

"Arrived on site and replaced all parts diagnosed on previous visit, dryer is now working properly, job complete"

"Arrived on site to inspect refrigerator not making ice. Upon arrival, I checked the temp in the FC and it was within operating range. Inspected the ice maker and found that the motor lost position also discovered right RC door gasket torn. I am ordering the right RC door gasket and CNOTE-AUTHORIZATION and will return with all screened parts. Returning tech will need to replace the ice maker and right RC door gasket. Ice maker left turned off and no water leaks observed during service.; ordrng 1 W10917312 (Right RC door gasket) and 1 CNOTE (AUTHORIZATION FOR ICE MAKER AND DOOR GASKET)"

"Arrived on site for ice maker not working, upon arrival confirmed issue and found bucket empty. Found. Ice maker getting stuck mid harvest and not completing cycles, will need office to reschedule once Availability of correct ice maker is known, ; ordrng 1 W10884390 (Ice maker)"

"WDF520PADM9 Arrived to inspect drying issue. 7-1 was the only stored error code and I cleared for testing. I found and removed debris from the filter area and flushed the machine. I tested within service test mode and all functions were present, but the element did not draw any current. I found the element tested open and I removed and replaced. The unit resume full, normal operation and current draw was as expected. The customer pre-rinses well and was using pods. I advised in detergent type and amount for their use and adjusted the rinse agent accordingly. Operational test good, no leaks observed during service."

Arrived onsite for a dryer that is squeaking when in use. Upon inspection I found that the noise was coming from the rollers. Instead the driver repair kit and tested the unit and found unit operating as designed.

Arrived onsite for an ice machine to replace the previous diagnosed parts. I replaced all four parts and tested the machine. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for refrigerator rocking. On inspection the right foot needed to be turn down 2 turns to take the rocking out of the unit. The refrigerator is now leveled.

Arrived on site for blower not operating. Upon arrival inspected unit and found harness to blower is not connected. Secured connection and test unit. Unit is now operating as designed. Job complete

"Arrived on site to assist customer in adjusting shelves. Upon arrival, inspected unit. Instructed customer that this model does not have adjustable shelf brackets to be able to change height of shelves. There are only built in notches on liner that shelves slide on. Job complete"

"Arrived on site to inspect range oven door that fell apart. Upon further inspection I found the oven door handle screw mount stripped on the left side of the handle. Removed and replaced oven door handle and tested and the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for a microwave that is not heating. Inspected unit and work area. The customer advised the unit does heat but that it doesnt seem to heat as well as it used to when they initially bought it. I tested the unit with a cup of water and found water getting hot within 40 seconds. Tested the unit several times and could not, find an issue with the unit. The customer advised that cups used to boil within 40 seconds whenever he was using it. I did advise the customer that I have never seen any microwaves boil water within 40 seconds especially from room temperature or colder. But I did explain because that all components are working properly, there would be nothing. I could replace to guarantee any difference with the unit especially because the unit is heating and operating as designed. The customer just wanted to have it checked before the warranty expired. Call complete."

Arrived onsite for unit handles loose and falling off. Upon arrival inspected unit. Found handles were not secure. Secured all handles and tested. Unit is now functioning properly. Job complete

"Arrived onsite for a dryer that turns on, senses, and says its done. I found the wire harness wasnt clipped on the gear case causing the red wire to break off the capacitor molex connector. The lower wire harness needs to be replaced. Ordering W11643701 wire harness. RS for Thu 7/20.; ordrng 1 W11643701 (Wire harness)"

Arrived onsite for a refrigerator not dispensing water or making ice. Ms stated she doesnt think the RC is as cold as it should be either. I tested the temp in the RC and found it at set point and working as designed. I found the water supply hose kinked not allowing water to the dispenser and icemaker. I corrected the hose and showed the customer. Call complete.

Arrived on site to diagnose washer that was making a grinding sound when in use. On arrival customer said unit had stopped draining and they had to force the lid open to remove clothing. I checked the drain pump and got no response from it. I drained the unit and checked the harness. Found broken wire in the harness causing loss of voltage to pump. I replaced the damaged wiring with a thicker wiring harness and resolved the failed pump. I could not test further due to the lid lock being non functional since it had to be forced open. Ordering a lid lock to continue testing and repair. Set return visit for 7/14 ; ordrng 1 W11394572 (Lid lock)

"KUIX335HPS01 Arrived to inspect leaking. I found the drain tube had kinked and after re-routing, the issue was corrected. I allowed the unit to operate through several flushes and there were no leaks present. Operational test good."

Arrived on site for washer that laundry had gotten stuck under agitator . Upon arrival found agitator had wrapped and caused large gap for laundry to fall under. Replaced agitator and found unit working as designed. Call complete

"Arrived on site and found customer was experiencing right rear burner difficult to ignite. Customer says issue has apparently corrected itself since service call with me it is now working properly. Send a short video to service management thread of all burners igniting properly, job complete"

"Arrived on site for washer moving around on floor during spin. Upon arrival found both leftside suspension rods failing and tub leaning. Replaced suspension rods and rested unit with 4 large towels and found unit stable and working without moving around and no leaks, call complete"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and attempted to jump the icemaker. Found the motor would not turn even though the unit still had proper power going to the icemaker. Went ahead and replaced the icemaker and tested the unit. The unit harvested in filled as designed. Viasat customer to keep an eye on the unit and call back if any other issues persist. Call complete.

Arrived onsite and found unit absolute no cool following sealed system repair. Ordering compressor and evap and returning to replace compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11562258 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600 and 1 Lokring (Lokring)

"Arrived onsite and tested dishwasher for leaking. No power at time of service, however all static evidence pointed to condensation forming on the granite counter top during the dry cycle and dripping down the dishwasher door frame to the left front side. Advised customer on findings and evidence. Installation and counter depth and material issue. Dishwasher is working as designed."

Arrived on site to diagnose microwave that was not turning on the hood light. I checked the bulb and found bulb good. Found relay on control was not responding. Replaced control and tested. Found light was still off. Checked wiring and found severed yellow wire going to bulb. I repaired the severed wire and verified proper function. Repair completed.

"Arrived onsite for unit not heating. Upon arrival inspected unit. Ran diagnostics and found stored error code for door latch, did not pertain to heat circuit. Cleared codes. Ran test and amp clamped heater wire. Found heater is energizing as designed. Heating element is functioning as designed. Job complete"

Arrived onsite for a washer that will not spin. Upon arrival I found a speed sensor ode stored and the gearcase leaking I replace the gearcase actuator and belt and tested the unit and found the unit operating as designed Authorization # M17PI50APL1

"Home is behind ghost note brewing, arrived on site and replaced control panel diagnosed by previous technician. Thats a replacement confirmed correct operation by running a fake cycle on both ovens, took pictures of crack operation, job complete"

Arrived onsite and replaced the cap and burner head. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose microwave that was dripping grease. The customer is concerned it may not be working properly. I examined and tested the unit. I found no abnormal function with the unit. Grease buildup appears to normal with the types of food being cooked. Damper door is opening, and unit is venting. I see no abnormal evidence of failure. Unit working as designed. Reviewed use and care, and proper cleaning of the grease trap. Call complete."

Arrived onsite for a wall oven with the door falling off. I found the upper oven door hinges have failed. The rivet in the hinges that hold the lock in place is opening up causing the failure. I replaced the hinges and the door is working as designed. All complete.

"Arrived onsite for a oven that is not heating. Upon arrival I tested the back element, oven temp sensor and found them good. I replace the control and tested the unit and found no change. Which leads me to believe the Thermostat (TOD) is the issue I am ordering it and scheduled for 07/19/23; ordrng 1 WP4449751 (THRMST-FIX)"

Arrived on site to install previously ordered part. Replaced console and test unit by preheating oven to 350. Unit is operating as designed. Job complete

Arrived onsite for refrigerator door not sealing. On inspection found that the bottom left corner was a gap. Used heat gun to relax the gasket and add a little silicone to the unit. Called WP tech line and talked with Austin about leveling the unit. There is no adjustment to level this unit. It is operating as designed Austin said. Sr7736840667

"Arrived on site for no cool. Powered unit on compressor would power on run for 2 min then power off diagnosed a defective compressor. Ordering compressor,lockring kit and tubing. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen)"

"Arrived onsite for unit display time resetting itself, the date is accurate. Upon arrival put unit in diagnostics and recorded F6E0 communication error, from July 4-8. Contacted tech line for assistance. Spoke to Chris SR#7736837526. Did find that on the breaker panel the only led illuminated was for the microwave. Power cycled the unit and the red led turned off. Unit may have had an electronic glitch. After power cycle customer will monitor. If symptoms persist tech line advised there is not a clear way of determining the source of the glitch so recommend replacing the door and the main control at the same time. Unit is heating fine. Office to contact customer Friday to see if symptoms persist. May need authorization. ; O-emld tckt"

"Arrived onsite for washer walking while spinning. On inspection found the suspension was bad, I could push the basket down to the ground with out any issues. Installed new suspension and I had to put all weight on to the basket to get to touch the floor. There is SP out about issues with the basket. This basket did not have the QR code on it ordering a new basket W11172199. On further inspection found water on the ground when searched for it I found the hoses at the washer were hand tight. I tighten them up. Now no water leaks detected during service. Office to reschedule appointment when the part arrives.; ordrng 1 W11172199 (Washer basket)"

Arrived onsite for oven loosing power. The customer said that every night it loose power. Last visit put in a new control board and it made no difference. This time I gain access to the power outlet and found that there was copper and aluminum connected together without the special wire nuts that keep the wire from oxidizing. It can create a bad control for the oven. I cut the wire back and reconnected them together. Told customer to contact the builder to have the correct wire nuts installed.

Arrived onsite for a DW that is having ui issues. Upon inspection I found that the the ui is having trouble responding to button presses. I replace the ui/console and tested the unit and found unit operating as designed

"Arrived on site to inspect venthood blowing air back onto the cooktop. Upon further inspection, tested the venthood with the cooktop middle burner turned on and found the burner flames being blown around the burner head. I found at the back of the venthood, there is a gap approximately 2-3 inches wide and not sealed off properly. I reached up the gap and could feel the damper and the damper was opening properly with the blower turned on, but was not sealed off when installed. I contacted techline and spoke to Steve and advised of the complaint and my findings. I advised that the issue is a gap between the venthood and the wall and its not sealed properly causing air to flow back into the home and not out the vent. I advised its an installation issue and Steve agreed and provided SR#7736843788. No repairs to the unit at this time, job completed ."

"Arrived on site to replace previously diagnosed capacitor and magnetron, replaced and tested, unit is now running as designed, job completed"