Service History 71

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Jacob
Job Details: 08/04/2021
Arrived onsite for unit leaking water. Tenant said that they would see a leaking when the ice maker was on. Tested the ice maker and saw the valve leaking water when calling for water. Looked at the valve and noticed that the clear hose goin to the ice maker was not pushed into the valve making a better connection. Pushed hose in and connection was good. Tested unit again. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model EV250NXTQ03
Near Austin, TX 78734
Luis
Job Details: 08/04/2021
"Arrived on site for defective fan. Removed cover found fan not running and extremely hot,replaced fan assembly powered unit on fan powered on,left unit unplugged so customer could defrost unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for refrigerator lights not functioning. Upon inspection found top 5 cabinet lights and freezer light not on. Ran test and found freezer light shorted. Replaced light and all lights are illuminating. Unit is functioning properly.Job complete
We serviced a
FRIGIDAIRE OVEN
Model GLEB27T90VG
Near Austin, TX 78737
Leonardo
Job Details: 08/04/2021
We serviced a
FRIGIDAIRE WASHER
Model FWT449GFS2
Near Austin, TX 78741
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not starting and cycling normally, upon inspection found the timer was not working normally, replaced timer and tested.
We serviced a
WHIRLPOOL OVEN
Model KEMS379BWH00
Near Austin, TX 78729
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then preheat the unit. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Jacob
Job Details: 08/04/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw the unit had made ice. Tenant said there hasn?t been anything wrong since the last time maintenance had done something with the unit. Looked at the ice maker to be sure nothing was wrong. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for washer not filling up . Ran diagnostics no error codes . Found low water entering tub . Replaced water valve . Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVSS4
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site to install previous diagnostics part. Customer address dispenser issue that has occurred recently. Performed diagnostics mode and tested operation. Found dispenser opened and all components operating. Tested dispenser 2 more time before continuing with repair. Spoke with customer on dispenser operation and may have been blocked. Removed failed console and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test u it for intermittent ice production. Found ice maker leaking into cover freezing arms into place preventing production. Replaced ice maker, tested unit, unit works good. No signs of valve weeping. Evap motor working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
David S
Job Details: 08/04/2021
"Arrived on site to inspect ice maker leaking water and block of ice in bin, and water dispenser running very slow. I inspected water and ice dispenser to confirm the concern which they operated as described. I then checked ice bin and found ice clumps in bin then I inspected the underside of the bin covered in ice due to the dispenser door not closing properly. I cleared ice off and installed mew door then tested dispenser and ice came out, then tested water dispenser still no water then inspected and found water valves not functioning. I then replaced both valve and tested dispenser and now it operates as designed. Also found temps set high I then reset temp to recommend temps and that should alleviate ice clumping. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite to replace capacitor. Replaced part and tested unit. Part replacement Did not work. Called tech line. Said to order the control and motor. Spoke with Robert and got sr#7731418536. Ordered parts. Office to reschedule ; ordrng 1 W10890624 (motor-drve) and 1 W11481725 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite for over freezing. Looked inside the unit and saw condensation at the top of the inside of the refrigerator side of the unit. Checked the ice maker to be sure the it?s turning and calling for water. By passing the ice maker did not work. Need to replace door and gasket and ice maker. Ordered parts. Office to reschedule ; ordrng 1 W10856289 (dor-fip) and 1 WPW10715709 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY02
Near Round Rock, TX 78681
Justin
Job Details: 08/04/2021
Arrived on site for a refrigerator with the ice maker not working. Upon arrival the customer stated they will have to reschedule. I advised the customer they will need to reach out to the office in order to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
Arrived on site for Wall Oven Not Keeping Temperature - Calibrated. Placed in diagnostics and got F6E4. Tested resistance on temp sensor and it was in range. Removed control and installed new control. Took temps and oven was hitting high temp and low temp as designed. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78721
Jacob
Job Details: 08/04/2021
Arrived onsite for unit starting and going to drain mode when plugged in. Plugged in the unit and the unit went into drain mode. Replaced control and also noticed that the breather tube had kinked shut. Straighten out the hose. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78701
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for unit running to long. Found glass and plastic stuck asunder filter so owi sensor seeing that and continue to run.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Georgetown, TX 78626
Tali W
Job Details: 08/04/2021
"Onsite for range having burning smell when turning on bake. Inspected unit. Terminal block secure, no sign of any melted wires or anything else to cause irregular smoke or burning smell. Also checked back and broil elements, both were normal. Informed customer that unit will have some smell when turning on due to unit never being used before,that is normal and to turn on oven to 350 for 30 min to an hour a couple times before cooking food. Also informed customer of vent location between cooktop and display. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Austin, TX 78746
Kevin
Job Details: 08/04/2021
"Arrived on site, this is a ventless dryer, display is showing LF , Techsheet describe this as lint filter removed/ not engage properly. Confirmed lint filter is in place and set dryer into a diagnostic cycle and did not find any saved error codes. Exited diagnostic and Dryer will now operate normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for unit frozen over on fresh food evap . Steamed out evap will need to order UI and replace thermistor. No water leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 08/04/2021
"Arrived on site for loud noise while opening door and no lights. While opening right side door loud noise at 90? angle removed cover found cam falling off hinge,installed cam assembly fully to hinge tested door operation good. Diagnosed defective freezer led module,replaced led module all leds working as designed. ; used 1 W11462342 (Led module) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for console not responding. Test unit and found bad console. Ordering new console office to reschedule. ; ordrng 1 W11296171 (Panel)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Austin, TX 78738
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of control panel not working properly. Found that some buttons were not working properly and control panel not working properly..; ordrng 1 117512430 ( CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I jumped the harvest and fill. Both worked as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78681
Kayman
Job Details: 08/04/2021
Arrived onsite for washer shaking excessively. Upon inspection I found no errors stored in the unit. I ran diagnostics and I found it to shake a little bit while ramping up to full spin then it seems to level out. There was a loud screech during that ramp up. I removed and re installed the belt but the screech still remained. I explained that the only other thing would be to replace the gearcase and then we could inspect the basket for stripping.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78724
Scott
Job Details: 08/04/2021
"Arrived on site for no cooling in freezer . Found fresh food evap covered in ice ,also fridge keeps flashing PO . Ordering evap cover ,fan w/ harness . Call to set return; ordrng 1 W11087438 (Fan) and 1 W11256332 (Evap cover) and 2 Evap shimss"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Driftwood, TX 78619
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for loud operation, upon inspection found the unit did operate normally and no extra noises can be heard, the acoustics of the room made the agitation very loud. All parts worked to spec. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Andice, TX 78628
Jonathan
Job Details: 08/04/2021
Arrived on site for oven having scratches on control panel. Inspected unit and work area. Identified scratches and added picture to SD. Tested components operation and all working as designed. Found panel on back order with no ETA. Office to schedule appointment when ETA is available. Informed cus that part was currently on back order. ; ordrng 1 W11531750 (CONTROL PANEL)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manchaca, TX 78652
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not filling with water normally, upon inspection found the unit did fill normally and the customer was unaware of the high efficiency washer process. I instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Horseshoe Bay, TX 78657
Tommy
Job Details: 08/04/2021
"Arrived onsite for refrigerator door being damaged. Upon arrival found unit door was dented, replaced with new door. Job Completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of lights not working, found 1 failed module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Austin, TX 78725
Matthew
Job Details: 08/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced right and left rails. Tested unit and unit is functioning properly. Door making a good seal. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Florence, TX 76527
Tyler
Job Details: 08/04/2021
Arrived on site for refrigerator creating ice around ice bin and ice maker assembly (front and back sections of ice maker box). Upon further inspection I confirmed complaint and found after disassembly that inner liner is hanging lower then the rest of the fridge causing the ice maker to lean and not seal correctly to vents or ice door bin. I documented findings with whirlpool or stated to adjust level feet to try and offset unevenness back to a lvl setting. Found it didnt affect the leaning of liner in any significant way. Informed customer of findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for COMPLAINTNOTE:LIGHTS INSIDE FREEZER WENT OUT, Found freezer light not working. Removed freezer LED module and installed new freezer LED module. Lights came on as designed. Job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
David S
Job Details: 08/04/2021
Arrived on site to install previous diagnose part. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for rust on FC door and RC freezing things. Found RC was set to 34 damper was blocked and food was pushed agains back wall blocking air flow. Advised customer on proper loading to prevent blockage of air flow which causes food to freeze and set temp to 38 degrees.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Lakeway, TX 78734
Robert
Job Details: 08/04/2021
Arrived on job for complaints of refrigerator leaking and not making ice. Found leak coming from ice maker supply hose on top. Cleaned out ice build up. ; ordrng 1 W11415785 (HOSE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78745
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found unit not defrosting evaporator covered in ice,no air flow to icemaker ran diagnostics bimetal reading open however heater powered on diagnosed unit will need the main control and harness assembly customer will defrost unit 24hrs before return visit. ; ordrng 1 W11449066 (Harness) and 1 W11172798 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78733
Kevin
Job Details: 08/04/2021
Arrived on site and customer is experiencing intermittent leaking on the side of the refrigerator. inspected refrigerator and found evaporator drain hose is clogged.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Austin, TX 78759
Kayman
Job Details: 08/04/2021
Arrived onsite for vent hood making loud noise. Upon inspection I found the unit making a metal on metal vibrating noise. I also found the light out . I accessed and replaced the fan motor. I made sure all installed screws were tight. I accessed the light socket and found the light bulb not twisted in all the way. I tightened the bulb and the light function restored. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of dent in dishwasher tub, found damaged tub, ordering tub. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (3 hour job) and 1 W11409866 (Tub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site for refrigerator leaking water at center of unit on floor. Inspected unit and work area. Found bottom of FC dry. Found minor puddle in bottom of RC. Inspected condenser drain pan and found no traces of water leaking. Found unit has not leaked in 4 days. Performed diagnostics mode and forced defrost cycle. Monitored defrost cycle and look for possible water leakage. Added water to condenser drain pan. Tested dispenser and ice maker operation. Found no signs of leaks. Informed customer to monitor for water. All operations tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for dryer operating without the door being completely closed. Upon arrival I confirmed the issue with the customer. I instructed the customer that the new switches in this particular unit are a bit too long so when the door is unlocked the switch does not disengage until you pull the door open. I informed the customer that there is no reliable or safe way for me shorten the switch to decrease the distance the door needs to be opened for the switch to disengage. The unit otherwise operates as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
Arrived on site to test unit for long fill. Found cold valve not opening properly. Recommended replacing valve and control. Office to reschedule.; ordrng 1 W11205048 (Valve) and 1 W11411581 (Control)
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Austin, TX 78746
Kevin
Job Details: 08/04/2021
Arrived on site and inspected cooktop and found left front burner takes longer to ignite than the others. Spoke with techline and they discussed possibilities including gas pressure being to high. Will rebuild cooktop internals but explained to customer this may not change operation of burner. Due to the current availability of parts will only bring back those which address left front burner. 7731418990; ordrng 1 8285779BL (Cooktop bezel) and 1 WP8286156CB (LF cap) and 1 W11134289 (LF orifice holder) and 1 8286561 (LF gas valve) and 1 W11170853 (Regulator) and 1 W11134300 (LF gas tube) and 1 Manifold
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of icemaker not producing ice and low water pressure. Found that water pressure was low and icemaker not working properly. Removed filter and water pressure came back to normal level. Ran diagnostics and tested fan, thermistors, no error codes. Harvest passed and icemaker fill passed. Customer will purchase new filter."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
"Arrived on site for a dishwasher not drying nor dispensing soap. Upon arrival the customer stated that the dishes are soaking wet when the cycle is done, and some times still soapy when the soap actually dispensed. They found the unit intermittently stopping after about 10-15 minutes of running too. I put the unit into diagnostics mode and found stored error codes FcE3 for no link to internet, FcE2 for no link to a wireless router, and F2E1 for stuck key. I then ran a diagnostics cycle and found the dispenser operating as designed. I also monitored the amp draw to the heater found it drawing the correct amperage. I also found the blower turning on at the end of the cycle. The unit ran through as designed. I gained access to the control and found the harness good and everything plugged in correctly. I called techline and spoke to Drew and received SR# 7731419222. Drew recommended to ohm out the dispenser. I found it at .3k, when it should be between 1-3k ohms. Drew informed me that due to the low resistance the dispenser could be intermittent. This indicates a faulty dispenser. I am ordering the dispenser and the office will have to reschedule. ; ordrng 1 W10876529 (Dispenser)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
Arrived on site for not drying. Found dryer not heating in timed dry cycle. Tested cut off and it was faulty. Removed cut off and installed new cut off. Dryer still not heating. Tested element and it was faulty. Removed element and installed new heating element. Dryer heating as designed. Customer recently had vents cleaned by a professional vent company. No venting issues while dryer heated up. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/04/2021
Arrived onsite for dishwasher flashing light and not operating. Upon inspection I found F10E2 F8E4 F7E1 I let diagnostics run through and all functions passed. I did notice some over sudsing in the tub and found water in the float tray. I called techline to report (SR#7731416884) I checked the resistance of the vent wax motor from p12 pin 1 - 3 and it showed within range at 1.1k ohms. We determined that the issue must have been caused by over sudsing due to the unit running as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Andice, TX 78628
Kayman
Job Details: 08/04/2021
Arrived onsite for washer leaking. Upon inspection I found no error codes stored in the system. I ran service diagnostics and all functions passed. I lifted the unit to inspect for leaks. I found some possible slight water trails coming down from the fabric softener bezel in the front left of the unit. I found some rust under the dispenser drawer and what looks like evidence of a leak coming down from the fabric softener module on the dispenser drawer I replaced the drawer and tested the unit. I could not find any leaks. I advised the customer to monitor the unit. In the event of a call back please send faucet switch(W11175629) bezel(W11550898) flow meter(W11238377). Job complete .
We serviced a
WHIRLPOOL COOKTOP
Model JGD8345ADB
Near Clifton, TX 76634
Jonathan
Job Details: 08/04/2021
"Arrived on site for a catch-up that won?t light one of the burners. Inspected unit and work area. Found the igniter trying to ignite but the burner head not igniting. Replaced the burner ahead and tested the unit. The unit begin working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for unit leaking. Ran unit and found no leaks present at this time job complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78729
David
Job Details: 08/04/2021
"Arrived on site to install previously diagnosed parts to resolve F27 code. Installed new CcU and retested. Error still present. Called tech line and was advised error codes must be reset with part replacement. Tech line walked me through reset. Once unit was reset I was able to verify proper function. In a basic cycle I saw a ton of soap suds once it filled. Location is using an automatic soap dispenser and its filling with way too much soap, causing a ton of suds which are throwing the pressure sensor error. Unit itself is now working as designed. Advised front office staff to remove the auto dispenser due to excessive suds. Call complete."
We serviced a
GE COOKTOP
Model JP356SM3SS
Near Killeen, TX 76542
Al
Job Details: 08/04/2021
Arrived back on site to install previously ordered selector switch. R&R and unit tested as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Austin, TX 78724
Scott
Job Details: 08/04/2021
Arrived on site for poor venting . Ran blower didnt hear any unusual noise . Could hear dampener opening and closing . Outside dampener is opening . Recommend trying to change blower motor to see if any change in venting . Ordering motor ; ordrng 1 W11409094 (Blower motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78724
Scott
Job Details: 08/04/2021
Arrived on site for no ice . Also found fridge is not dispensing water . Valves are actuating . Water supply is good . Ordering valves . No water leaks detected at time of service . Call to set return ; ordrng 1 W11512399 (Valve) and 1 WPW10341320 (Valve dual) and 1 WPW10394053 (Filter head)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Marble Falls, TX 78654
Tommy
Job Details: 08/04/2021
Arrived onsite for dishwasher not shutting. Upon arrival found unit hinges out of position. Repositioned and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the UI and then tested the unit. I put the unit into diagnostics mode and found stored error codes F2E2 for no response to UI and F2E1 and for stuck key. I then ran a test cycle and it ran through as designed observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78731
Kevin
Job Details: 08/04/2021
"Arrived on site and found freezer temp is 3 degrees, took picture. Fresh food temp is 38 degrees, took 1 picture. There is currently no issues with refrigerator it is working properly. Requested that if issue happens again customer inspect freezer door to see if it is closed properly and take any pictures anything that seems out of place, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78737
Luis
Job Details: 08/04/2021
"Arrived on site for not dispensing ice. Tested motor motor not powering on removed dispenser assembly found harness slightly disconnected from motor,installed harness fully to motor tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Morgan, TX 76671
Jonathan
Job Details: 08/04/2021
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for gas leak. Customer stated plumbers have been out and did not find leak. Applied bubble solution to flex tubing connection and found slight leak. Tightened fitting, all other connections tested good. No leaks detected. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Austin, TX 78757
Scott
Job Details: 08/04/2021
"Arrived on site ,replaced valve and control . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Also found outlet washer is plugged in has hot neutral issues . Recommend electrician look at outlet . Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78759
David
Job Details: 08/04/2021
"Arrived on site to diagnose dryer that is making a squeaking noise. Ran unit and confirmed that there is a squeaking noise from the rear of the unit. Found the squeak coming from the drum on the bulkhead. With front panel removed you can push the drum on the top of the bulkhead and hear it squeak. Noise is coming from the felt on the bulkhead, but will not go away. Rollers and pins have already been replaced, there appears to be some kind of a warp that isnt visible thats causing the felt to squeak on it. Talked with SW and confirmed next step is to replace bulkhead and drum, since hardware changes have not made a difference. Ordering parts, office to schedule when we receive parts. ; ordrng 1 W10828905 (Bulkhead) and 1 WPW10359270 (Left roller) and 1 WPW10359269 (Right support) and 1 W10899578 (Drum)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM1
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
"Onsite for fridge dispensing water too slow. Took filter out and put bypass on, water being dispensed didnt change. Replaced valve due to hard water build up, but flow is still slightly restricted. Returning with reservoir (includes head). Also JIC, disp control. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and found spin basket warped and causing shaking during spin even when basket is empty. Ordering basket to repair. ; ordrng 1 W10752719 (Basket)
We serviced a
KITCHENAID OVEN
Model KBHS109BSS00
Near Austin, TX 78738
Robert
Job Details: 08/04/2021
Arrived on job for complaints of microwave sparking. Found that thermistor tip had broken off into microwave causing spark. ; ordrng 1 W11208292 (sensor)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Tommy
Job Details: 08/04/2021
Arrived onsite for ice maker making squealing and not making ice. Upon arrival found unit valve was not sending water through and unit drain pump and recirculating damaged from running dry. Ordering all three to be replaced at once.; ordrng 1 W11542868 (Drain pump) and 1 W11325175 (Recirculating pump)
We serviced a
WHIRLPOOL FREEZER
Model KBFS20EVMS13
Near Austin, TX 78704
Luis
Job Details: 08/04/2021
"Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,defrosted drain checked water flow through drain,water passing through drain correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVD00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
Arrived on site to test unit for not cooling in both sections. Found compressor not running. Installed run cap and starter to test. Unit attempting to turn on compressor but compressor not engaging. Evap motor working as designed. Condenser motor working. Needing compressor replaced. Need autho for sealed system. ; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier-UV) and 1 12002041 (Evaporator) and 1 Accessvalve (Access valve)
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of nameplate being off center, ordering nameplate. ; ordrng 1 W10909682 (Nameplate)"
We serviced a
JENN AIR REFRIGERATOR
Model n/a
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from valve, ordering valve,9; ordrng 1 WPW10420083 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 08/04/2021
Arrived on site to inspect washer Does not agitate or spin during spin. Inspected washer and work area no found compressor damaged along with the lower harness. Were ordering 1cap 1 harness due to them being damaged. I am also ordering motor just Incase. We turned breaker off due to harness being broken. Office to reschedule ; ordrng 1 W10890624 (Motor) and 1 W11158830 (Cap) and 1 W11417071 (Lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Robert
Job Details: 08/04/2021
Arrived on job for complaints of refrigerator not cooling properly and no ice being made. Found a broken icemaker and freezer thermistor out of range. Replaced icemaker and thermistor. If problem continues then we may need to replace control board.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Lakeway, TX 78734
Luis
Job Details: 08/04/2021
Arrived on site for unit needing a clean cycle. Removed all accessible parts and tubing cleaned parts informed customer some parts are stained. Reassembled unit added cleaning solution ran unit through a clean cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78738
Luis
Job Details: 08/04/2021
"Arrived on site for not dispensing ice. Removed bucket found yoke spinning in both directions diagnosed unit will need auger motor,yoke and divider transferred all parts to new motor,yoke and divider tested ice dispenser working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Round Rock, TX 78681
Kayman
Job Details: 08/04/2021
"Arrived onsite to install previously diagnosed parts. I found the RC at 46 and the FC at 12 with visible ice formation in the bottom evaporator cover slats.I installed the FC motor harness, ice maker, UI and HV control. I tested the unit in diagnostics and all thermistors passed. I checked the FC & RC fans as well as the ice box fan. All functional. I took the unit out of diagnostics the compressor and condenser fan both turned on as designed and I could feel cold air beginning to circulate the unit. No leaks detected during time of service. Job complete."
We serviced a
GE DISHWASHER
Model GDT530PSD4SS
Near Hewitt, TX 76643
Jonathan
Job Details: 08/04/2021
Arrived on site for a dishwasher that?s leaking. Inspected unit and work area. The customer advised that they ran one cycle that seem to leak three times during the wash cycle but I?m not used it since. Unit was completely empty so I ran the unit through an auto sense cycle. The unit filled recirculated and drained for the first prewash. Then the unit filled and recirculated for the main wash. Ran the unit for 25 minutes without replicating the issue. I asked the customer about the types of dishes they had during the load and the customer advised they had a big Pyrex bowl at the bottom on the bottom rack when they were using it. I did explain that the Pyrex bowls can sometimes redirect water flow towards the door causing splashing and caused the unit to drip water from the door. The customer did advise that the leak seem to be fairly small. I also went over issues with oversuds that can cause leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for washer lid not closing. Found hinges to be faulty. Replaced right and left hinge. Tested unit and unit is functioning properly. Lid is closing properly and latch is engaging as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 08/04/2021
Arrived on site to replace right front and right rear switches. Replaced both switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for no power. Found power cord was pushed up against unit cabinet. Found voltage to outlet but with power being smashed it caused lower plug contacts inside of outlet to be damaged. Tested with top plug on outlet and unit is now receiving proper voltage. Advised cord need changed to prevent same issue. Replaced power cord with flat cord customer purchased, tested unit, unit works good.
We serviced a
WHIRLPOOL WASHER
Model MVWB750YW0
Near Austin, TX 78728
Wesley
Job Details: 08/04/2021
Arrived onsite and found loose rotor bolt. All else checks good. Secured rotor bolt and tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for leak. Found inlet water nut was loose prevent proper seal causing leak. Tightened nut, tested unit, unit works good. No leaks detected. No saved error codes. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Blanco, TX 78606
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of left side RC light switch broken, I replaced switch that tested good. Also customer had a complaint of ice freezing near dispenser chute inside of ice container. I removed ice build up, I adjusted the ice dispenser chute gasket, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for Door Gasket After several attempts to repair, the dishwasher continues to leak from the touch panel leaving water marks. Removed gasket and installed new gasket. Ran through diagnostics with no error codes. Went through entire diagnostics cycle to ensure no leaks came through. No leaks detected."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78704
Jacob
Job Details: 08/04/2021
Arrived onsite to install after tube and valve. Installed parts. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of unit not spinning, I replaced motor which was previously diagnosed part, unit tested good."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Al
Job Details: 08/04/2021
Arrived on site and inspected front load washer locked and customer had clothes inside. Confirmed the complaint and pressed the power and control lock for approximately 7 seconds and unit unlocked. Ran a diagnostics cycle and unit tested properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and control and tested the unit. Found unit was not working properly. Spoke to CS and was advised of a service pointer advocating that the user interface needed to be replaced with the old control for a few minutes to make sure the model and serial numbers transfer over to the new user interface. Then to swap out the main control and allow a few minutes for the control and the user interface to sync properly to the right model and serial numbers. Did that and tested the unit again in an auto test. The unit ran as designed. Ran the unit and a high speeds been in the unit ran as designed with no issue. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Manor, TX 78653
Scott
Job Details: 08/04/2021
Arrived on site for microwave not lighting up on control. Control would beep when pressing buttons but wouldnt activate any functions . Interlock checked normal. Fuses checked normal. Replaced control . Unit is now fully functioning and heating to whirlpool specs. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 08/04/2021
Arrived on site for a washing machine that?s not washing clothes. Inspected unit and work area. The customer advised that the unit doesn?t seem to agitate. Confirmed the customers complaint and found the evening as it was agitating. Looked underneath the unit and found the actuator separated from the cam. Replaced the actuator and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 08/04/2021
Arrived on site for range needing previously diagnosed main control. Upon arrival I installed then reassembled unit with new main control. Upon retesting unit I found oven heating to 350 degrees as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Crawford, TX 76638
Jonathan
Job Details: 08/04/2021
Arrived on site for a dryer that was shutting off after you press start. Inspected unit and work area. Was able to get the unit to start for the first time but it made a loud rattling sound and then quit after 15 seconds. I then attempted to start the unit again and found the use it buzzing as you press start and not allowing the drum to turn for the unit to start the cycle. Disassembled unit and found the motor completely caked with lint and the motor running hot. Replaced the motor and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Killeen, TX 76542
Al
Job Details: 08/04/2021
Arrived on site and inspected filter issues. Customer advised he was having issues removing the filter. I removed and replaced it with one he purchased. Job complete
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Temple, TX 76502
Al
Job Details: 08/04/2021
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
Tyler
Job Details: 08/04/2021
Arrived on site for range not allowing small oven door to shut properly. Upon arrival I confirmed complaint and found hinges not sitting correctly. I tried replacing hinges but after repair I found door shutting a lot better but there is still a gap between door and seals when door is shut that is letting out to much heat. I took photos of gaps I noticed in liner. Will need in house help in determining if gap is something we need to call into whirlpool. Also need to figure out if anything else other then some new receivers would help with sealing door properly. Office to reach once availability of parts is known; ordrng 1 W11096294 (Left receiver) and 1 W11096293 (Right reciever) and 1 Cnote
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Temple, TX 76504
Tyler
Job Details: 08/04/2021
Arrived on site for range needing previously diagnosed ACU. Upon arrival installed new part 5hen reassembled and tested unit. Found oven is now fully heating as designed to 350 degrees when set. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78728
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for SAFETY, Microwave cooktop light burned out and sparked when trying to replace. Found bulb separated from bulb base. Removed base of bulb from housing. Customer was willing to purchase new bulb. Installed new bulb and found housing had shorted out. Removed housing and installed new housing. Light would not come in. Found no voltage coming to housing. Removed board and found scorch marks on board. Installed new board and light is working as designed.
We serviced a
GE REFRIGERATOR
Model PSHF6PGZBEBB
Near Salado, TX 76571
Tyler
Job Details: 08/04/2021
"Arrived on site for refrigerator making water/ice taste funny. Upon arrival inspected filter and housing as well as water tank in rc. Found no signs of corrosion, or contamination. I found supply line is coming from an Ro system under the sink. I also found with customer double checking my findings that the whole homes water supply tastes bad from sink, fridge, and outside water spigots. Informed customer at this time it would be better to have a certified RO system tech to inspect Ro filters etc. unit is functioning as designed. Also readjusted evap fan motor blade causing noise. Unit is no longer making loud random noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for lights inside refrigerator flickering. Upon arrival found LEDS in the refrigerator dim and the LED in the freezer dead. I replaced the freezer LED which in turn fixed all of the lighting issues. The unit now operates as designed. Call complete.