Unit is in apartment 400. Verified drain pump runs as soon as power is applied. Found f1e1, f8e1, f3e1, f2e1. Verified wiring is good. Pressure hose is clear. Replaced failed main control board. Recalibrated and ran automatic test cycle. All components pass. Call complete

Arrived onsite for repeat chute lost position. Determined with customer that the chute is loosing postion when the ice door motor closes over an obstruction and that the ice door position must be manually reset under this circumstance. Demonstrated corrective procedure. No parts. If condition persists after instruct, the ice door motor should be replaced. Unit operating as designed at time of service. Forced and failure and demonstrated corrective procedure. No leaks.

Arrived on site to diagnose a dryer with a console that was not responding. Verified the customers complaint and checked incoming voltage at the terminal block. Found the unit receiving proper voltage and power supply was correct.Disassembled the unit and performed further diagnostics on the user interface and main control. Found both the console and main control board had failed. Replaced the control board and console with the supplied parts and reassembled the unit. After installation, the dryer powered on and the console became responsive. However, during testing, found the LED display on the replacement console was not functioning correctly and was displaying improperly. Verified all connections between the console and control board were secure and seated properly. Determined the replacement console is defective and will need to be replaced. Ordering a new console and returning with the part to complete the repair. Office to contact customer and reschedule.; ordrng 1 W11378949 (Console)

Arrived on site for washer MVW6200KW5 that is making noises and wont start loads. Tested unit and found noise is the lid lock not engaging, and just clicking repeatedly in and out. Installed new lid lock W11670519, and control W11753283. Tested unit and verified proper operation with no water leaks present.

Arrived onsite for unit continuously draining. Confirmed a F3E1 pressure sensor failure is present and unit constantly draining when plugged in. I replaced the W11603810 control under s-code S153EB and calibrated unit. Unit operates as designed and no leaks sighted. Call complete.

Arrived onsite for bad walking during spin. MHW5630HW4. Found shipping bolts had not been removed. Removed shipping bolts. Now unit is operating as designed. No parts. No leaks.

Arrived on-site for front load washer WFW560CHW4 , stacked, giving error code and not starting a cycle. Per tech line recommendations, replaced UI console, main control, UI harness, stator, and communication harness, all at the same time. Reassembled and tested. Ran a load of laundry and unit passed. Unit is now functioning properly. Job complete

Arrived on site to test unit for doir not shutting properly, tested unit found door not pulling in all the way, replaced hinges WPW10299227, WPW10299225, and tested unit is now running as designed job complete

Arriven on site to install previously diagnosed parts. Dropped microwave and installed new fuse. Plugged in microwave and display would not power up and cavity light was off. Checked incoming voltage to filter baord and had 120vac. Rechecked fuse and had continuity. Checked voltage coming out of filter board. Nuetral to blue witre and had 120vac. Display is dead and keypad has no sound. Ordeing dispapy pcb and main pcb. Left microwave on table, cx said it was okay. ; ordrng 1 W11182110 (Main pcb) and 1 W11194422 (Pcb)

Arrived on site for water leak. Upon arrival customer presented photo of a puddle of water on the right corner of the machine. Proceeded to run diagnostics with outer door removed and found no leaks. Ran diagnostics 3 full times and no leaks. Heater is pulling 8.3 amps. Upon closer inspection, found water mark trail in between the door seal and outer cabinet seal. Suspecting something got stuck between the point of the inner door and gasket causing a slow leak. Informed homeowner and agreed to monitor unit. Called techline and spoke Drew SR#23927444 with to document findings. Unit is functioning as designed. No water leaks detected at this time. No parts needed

Arrived on site for a gas range model AGR5330BAS3 that wont heat in the oven and shows hot on the main control. Inspected unit and work area. The customer advised they were still under warranty and should be covered for repair. The customer provided a receipt, but the receipt was handwritten and did not show the full model information. I explained that Whirlpool does not accept any handwritten receipts. The customer advised thats the only thing he got when he bought the machine. He advised he would get in contact with the retailer for further assistance with the warranty. I plugged the machine in and found that when i went to use the oven, it flashed hot on the control. I checked resistance on the temperature sensor and found it reading 1.074 ohms of resistance, indicating a good sensor. I checked all connections and found all in place. I ran the unit through diagnostics and found no stored error codes. The issue is with the control. I advised the customer that if he wished to proceed today, we would have to proceed out of warranty. If he wanted to try and get this covered, he would need to contact the retailer. The customer advised he would contact the retailer so he can get this repair covered. I went to call the Whirlpool safety team, but the office was closed (after 6 p.m.). The office will need to contact the safety team to report findings. Call complete. No parts were installed, and no gas leaks were detected during service.

Arrived onsite for washer MVW4505MW1 lid locked and not draining. Inspected and found harness to pump failure. Replaced lower harness W11643701. Tested and unit is now functioning properly. Job complete

Arrived on site for icemaker, not working. customer Stated that the lower icemaker stopped working And then it started working again. put refrigerator in a diagnostics found no fault codes with either ice maker.could have been anThermistor issue,not reading temp coorectly.Removed and replaced lower icemaker, advised customer where the shut off switch is at. Advised Customer that sometimes ice buildup can push on that switch and actually turn the ice maker off. Refrigerators working against attended, no leaks detected time of service

Arrived down sight for dryer MD3321939 not heating and error code. Inspected and found no saved error codes, but unit was not heating. Found cutoff reading OL. Replaced cutoff 280148. Tested and unit is now functioning properly. Also advised maintenence on checking external vent for possible blockage. Job complete

Arrived on site to apartment 10105 for microwave WMH31017HS12 with issue of not turning on. Upon arrival, test polarity and is correct. Found fuse is OL. Inspected door switches and are good. I test unit using a mini breaker to bypass fuse and unit operated correctly. I replaced fuse W11707984. Test unit by heating cup of water for 1 minute. Unit is operating as designed. Job complete

Arrived on site to apartment 6108 for tenant owned dryer MEDB755DW2 with issue of tumbles but does not heat. Upon arrival , ran diagnostics and get error codes F4-E4 line 2 voltage error , F2-E1 ui stuck button and F3-E2 moisture sensor open/ shorted. Ran vent test and failed for all dryers. Disassembled unit to inspect heat circuit components. Found fracture on element. I replaced element and test unit. Unit is operating as designed. I advised customer to have maintenance department clean vent to prevent overheating of unit and continued heating issues. Job complete

Arrived on site for a refrigerator model WRFF3336SZ00 that has multiple scratched doors and a broken handle. Inspected unit and work area. I confirmed the customers complaint and found all three doors had been scratched and dinged. I checked with claims due to the age of the machine and was advised the customer initiated service back in December, when they bought it and we have been waiting on parts. I was advised to proceed. I replaced the freezer door W11768039, right-hand refrigerator door W11758577, left-hand refrigerator door W11759022, handle W11758543, and nameplate W11223753 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to inspect washer WTW5100HC2 making squeaking noises. Upon further inspection, I found the unit front right leveling leg not set properly and the unit rocking. While rocking it, I heard the squeaking noise which sounded as if it were coming from the suspension rods. I pushed down on the tub assembly and when it popped back up it had a lot of movement and I heard the noise again. I removed and replaced the suspension rods and re-leveled the unit. Tested in diagnostics showing no error codes and the unit operated as designed, but continued to squeak. I inspected the unit further to find the drain tube mount, at the back of the unit, that attaches the drain hose to the back panel was loose. I reseated the mount and secured it with the mounting screw and retested. The unit continues to operate as designed without the squeaking noise. I advised the customer of my findings and repairs. No water leaks observed during service, job completed. W11396716

WRS321SDHZ14 Arrived on site for a refrigerator making a little bit of ice. On arrival, the client said it makes ice just a little. Further inspection I found the fill tube had a little bit of ice build up. I removed all ice then tested. The product is working as its designed no parts used no water leaks visible from main water supply.

Arrived onsite for washer MHW8630HW4 needing dispenser replaced. Replaced dispenser W11524106 per service pointer. Tested and unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site to replace previously diagnosed left top trim, replaced trim W11729931 unit is now functioning as designed job complete

Arrived on site for dryer not starting. Replaced previously diagnosed console. Verified proper operation. Call complete

Arrived on site to follow up on ice machine KUIX535HPS01 that was still slow producing ice. Did not produce for over a day. On arrival today unit had maybe 20% of a full bin over 2 days. Talked with PR and advised of findings and reviews repairs performed. Max ice is turning off on its own as well. Replaced the UI to resolve this, and also the start/overload on the compressor. Unit continued to make ice and is working as designed. Customer will follow up if there are any further production issues.

Arrived on site to test unit WTW6157PW0 for not spinning. Upon arrival customer stated the unit does not complete the final spin cycle and requires selecting drain and spin separately to extract water from the load. Entered service mode and found F8E1 (long fill) error code stored. Cleared the code and ran a diagnostic cycle, observing reduced water flow during fill. Removed the supply lines and found the cold-side inlet obstructed by black residue, restricting water flow and preventing the unit from meeting the rinse fill parameters required to advance into final spin. Replaced valve (W11627513) and retested, confirming full water pressure was restored. Verified all remaining components engaged and operated properly. Provided customer education regarding proper load sizes, cycle selection, and routine maintenance. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to install previously diagnosed part on a washing machine model WTW4105SW0. Inspected unit and work area. I checked the paet ordered and found the part ordered was just the plastic console cover, which included no electronics and did not appear to be what the previoustechnicianwas trying to order. I went ahead and re-diagnosed the unit since i did not have the part needed. I found that when trying to start cycles, the unit would just flash like the door was not closed. I ran the unit into diagnostics and found no stored error codes. I went to run a diagnostic cycle and found the unit would not run a diagnostic test, indicating that the unit did not recognize the door as closed. I replaced the latch assembly W11513248 due to the door error and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site for refrigerator WRS315SDHW09 with issue of weird chemical type smell. Upon arrival , inspected unit. Found top of RC door has failed causing gasket to rub cabinet and fall apart . Need to replace gearcase door. Ordering RC door. Office to reschedule ; ordrng 1 LW10912118 (RC door) and 1 W11223753 (Badge)

Arrived on site. Lowered front housing down,replaced main control and ui,secured housing back in place,replaced the recirculating pump and bin thermistor ran diagnostic all test passed,ran a normal cycle water filled pan to correct level unit now working as designed. Wpw10511923,w11542867,w11325205,w11034363

Arrived on site for fridge not making ice . Found tray on Im having cubes but tried reset button and ice maker not responding . Replaced ice maker . Ran a harvest and fill. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit MVW4505MW2 for not completing cycles. Upon arrival customer stated the unit does not consistently start a cycle and, when it does, often fails to complete with clothes remaining wet at the end. Customer advised typical load size is approximately 75% of basket capacity. Entered service mode and found F7E1 (tachometer missing or wrong signal) error code stored. Cleared the code and ran a diagnostic cycle, verifying all components engaged and operated properly during testing. Due to the intermittent nature of the complaint and stored fault history, replaced actuator (W11481722) as a precaution and completed a successful calibration cycle. Confirmed the F7E1 error code did not return after repair. Advised customer to reduce load sizes to below 50% of basket capacity to minimize off-balance conditions and prevent premature component wear. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to apartment 3110 for range WFES3330RB0 with issue of Range error code E0 F1. Upon arrival, entered unit with Gigi. I explained that unit is out of I&I period. There is no management on site. Office will need to reach out to management and explain that the issue is pest related and warranty does not cover

Arrived on site for broken door glass . Found inner glass broken . Replaced inner door glass . Ran quick diagnostics. No errors found . Unit is heating . Job complete

Arrived on site to inspect range oven WFES3030RS2 overheating upon further inspection I gained access to the temperature sensor and found it was measuring out of spec. I replaced the sensor and tested the oven at 350 degrees. I monitored preheat and cycling temperatures and calibrated the oven and the oven is operating as designed. W10833885 No one on site to sign.

Arrived on site formwasher showing f6e1. I entered diagnostics and found f6e2, f6e3, f6e1, f0e3. Entered a unit test and all components pass. Entered diagnostics cycle and display turn off and showed load and go empty while main control was running test. Went into normal mode display turned off and buttons came unresponsive during cycle. Replaced failed user interface. Reset and ran automatic test cycle. .unit went to agitate and then gave same error. Inspected and found gearcase leaking oil. Ordering gearcase, stator, rotor, along with previous parts ordered. Office will call to schedule ; ordrng 1 W11807607 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate)

Arrived to unit 3222 for ice build up and water leaking. Found excessive ice build up on freezer cover diagnosed unit not entering self defrost,found leak at inlet to filter housing ordering filter housing,ui,main control and heater. ; ordrng 1 W11162042 (Filter housing) and 1 W11518204 (Ui) and 1 W11650659 (Heater) and 1 W11742389 (Control)

Arrived on site to install previously diagnosed part on a dryer model WED4815EW1. I replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete.

WFE540H0AS0 Arrived on site from previous visit. I installed the control board and senor. Then I tested product is working as its designed.

Arrived on site to diagnose a dryer that was not powering on. Verified the complaint and began testing the unit. Accessed internal components and found the thermal fuse open, preventing the dryer from operating. Replaced the failed thermal fuse and continued testing. After replacement, checked incoming voltage and found the unit was not receiving power. Inspected the electrical supply and found the dryer breaker in the off/tripped position. Reset the breaker and restored power to the unit. Tested the dryer through a complete operation cycle. Verified proper startup, drum rotation, and heating operation. Unit is now heating correctly and operating as designed. Allowed unit to run and monitored performance with no further issues found. Job complete.

Arrived on site to install previously diagnosed and ordered part. I installed the control and reassembled and tested and the machine is now operating as designed. No water leaks observed during service W11683480

Arrived onsite for panel dented. Confirmed dented panel. Replaced panel and took before and after photos and showed supervisor of construction. Unit now looks as designed. Call complete. Installed W11707152 panel cntrl.

Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis for the F1E6 error, I removed and replaced the magnetron and inverter board and tested using my microwave tester. The unit is operating as designed. Once I had the unit reassembled and back in its space, I retested and it continues to operate as designed. Job completed. W11578959, W11578579

Arrived onsite for washer WTW4107SW0 not powering on. Inspected and found control not responding. Checked drain pump and recorded 20 ohms. Checked thru harness and recorded same 20 ohms. Replaced control. Powered unit and control led flashed one single time then went dead. Customers stated that unit never worked from day one. It was installed, plugged in and never turned on. For this reason ordering control and lower harness. Appears to be a dead short somewhere in the harness. Set to return Monday the 29th, first call, in garage. ; ordrng 1 W11790872 (Control) and 1 W11782104 (Lower harness)

Arrived on site for refrigerator WRFC2036RZ00 making noise when cooling. Examined unit and found that the noise is coming from evap fan. Noise sounds like fan blade is not balanced and vibrating as a result. To repair recommend we replace the motor, blade, and add some sound pads to absorb vibration. Set return for 7/2; ordrng 1 WPW10167023 (Fan Bracket) and 1 WP2169142 (Fan Blade) and 3 W11113654 (Sound Pads)s

Arrived on site to complete repairs on washer MVWB855DC3 that had excessive noise and vibration after rebuild. Rotor bolt was seized and shredded when attempting to remove it. I removed the basket, gearcase with all accessories attached. Installed new gearcase W11393685, basket W10811960, clutch W10751118, slider W10734521, rotor W10915701, stator W10915700. I calibrated and ran in high speed spin. Verified that there was no abnromal noise or vibration at all anymore. Repair completed.

Arrived on-site to washer, not spinning or agitating. ran diagnostics and found tachometer fault code. ran unit in drain and spin, and motor would just buzz. Verified bad capacitor, removed and replaced capacitor w11395618. retested, Wash machine and it filled, agitated, drained and spun. washers working as intended. No leaks detected at time of service.

Cx stated unit making rattlingnoise. Verified noise. Removed drum and found right roller worn uneven and casuing noise. Replaced rolers, belt and pulley using. Dryer repar kit 4392065. Retested and dryer functioning properly.

Arrived on site to diagnose an over-the-range microwave with a no-power complaint. Upon arrival, found the customer had already removed and uninstalled the microwave, and the unit was located in the garage for service. Verified incoming voltage to the unit and confirmed proper power supply was present. Removed the outer cover to access internal electrical components for diagnosis. Checked the noise filter board and found it was receiving proper voltage and correctly sending voltage through the circuit. Tested the main fuse and cavity thermal fuse; both tested good and showed continuity. Continued diagnosis of the power circuit and determined the main control board had failed and was not properly distributing power to the user interface and operating components. Based on testing, the unit will require a new control board, appliance manager, and door assembly. No repairs were performed at this time pending parts availability. Ordering required parts and forwarding information to the office. Office to contact customer and schedule return visit ; ordrng 1 W11593208 (Door) and 1 W11777478 (Control board) and 1 W11777481 (Board)

Arrived to unit 2201 to replace previously ordered part. Upon arrival proceeded to replace W10508188 drum. Tested unit and now unit is functioning as designed

Arrived on site for no cool. Compressor making loud noise removed evaporator cover ice ball on inlet will order a new compressor and evaporator. ; ordrng 1 W11578004 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W1056635 (Access valve)

Arrived on site to diagnose dryer not drying clothes properly. Customer stated that even small loads were taking two to three cycles to dry completely. Tested dryer operation and verified the unit was heating and tumbling correctly. Checked airflow through the dryer and found airflow to be significantly restricted. Inspected the exterior vent termination and found the vent line completely clogged with lint, preventing proper air movement from the dryer to the outside. Explained to the customer that restricted venting will cause extended dry times and can lead to overheating and reduced dryer performance. Advised customer to have a professional vent cleaning company clear the entire vent system before further use. At this time, the dryer itself is operating as designed with no component failures found. Job complete.

Arrived on site to inspect dryer only operating 3 cycles after last repair and then failed to run. Upon further inspection I gained access to the inner components and found the heating element had failed as well as the thermal fuse and thermostat. I replaced the failed parts and reassembled and tested and found that airflow was very restricted. I informed the customer that they will need to have the vent cleaners recheck to see why it is restricted. The machine is fixed. WP3387747 W10909685 280148

Arrived onsite for error when setting bake or broil. Upon arrival error code F2E1 was displaying and its a shorted/stuck keypad error. When running bake i found the cancel key stuck and keeps canceling cycle out. Replaced W11788991 control and tested. Unit is now operating as designed and bake and broil is now working. Call complete.

Arrived onsite for no cooling. Upon arrival I found it to be cooling and customer stated it wasnt yesterday. I ran through diagnostics checks and found all thermistors good, damper is making noise as the gears are worn, and unit is defrosting, when running the unit normally I found the fan to not operate in the freezer section, due to the unit acting as designed during time of service I believe there is a airflow issue between the damper failing and the fan motor not running. Ordering WPW10479155 Damper and RS for Tuesday June 23rd, 2026.; ordrng 1 WPW10479155 (Damper)

Arrived on site to install previously diagnosed and ordered parts. During installation , I found the fill tube is frozen. I thawed out fill tube using steamer and replaced water tube W10823511 and clamp W10861184. Test unit and is operating as designed. No leaks are present . Job complete

Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis of a constant drain operation, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11834063

Arrived onsite for board failure. WTW4957PW0. Found unit operating with failed control board. F3e1 continuous drain. Verified failure. Repaired with W11608056 control using S153EB. Unit is now operating as designed.

Arrived on site for ice machine making a whirling sound and not making ice. Found the unit it was not getting water. Found the filter was not properly inserted. Removed filter and water started working. Ran test and did find recirculating pump to be noisy. Replaced recirculating pump. Verified operation. Call complete.

Arrived on site to vent hood damaged and making noise. Cx stated that the installer installed the unit and then said it was damaged. Verified that the right side side wall is bent and will not sit flush. Grease trap will not fit properly due to bent sidewall. Fan is running and not making noise. Noticed installer did not install vent flap. Advised cx she will need to contact whirlpool for replacement and theft the body is not an order able part.

Arrived on site to replace previously ordered parts. Upon arrival proceeded to replace W11782062 tub ring and W11782065 basket. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived on site formwasher giving error code . Ran diagnostics got 9-1 error . During test wash unit is taking longer then normal. To drain . Found impeller in pump warped . Replaced drain pump assembly. Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete

Arrived on site , replaced separator. Ice door is shutting properly . No water leaks detected at time of service. Job complete

Arrived on site for microwave WMH31017HS12 with issue of making a weird noise when starting. Upon arrival customer explained that noise is coming from when turntable is rotating. He said the turntable would hesitate when noise happens. I test unit and cannot duplicate sound at this moment. Water heats up core with no odd sounds from high voltage components. I inspected turn table components and see some wear marks on turntable driver. Need to order and replace turntable driver and turntable motor. Office to reschedule ; ordrng 1 W11245707 (Turntable driver) and 1 W10642989 (Turntable motor)

Cx stated that wayer was still dispensing randomly from dispenser. Trumped off water and ice maker. Oredering reservoir kit, valve, dispensor UI and main control. ; ordrng 1 W11825874 (Reservoir) and 1 W11753942 (Water valve) and 1 W11773396 (Main control)

Arrived on site for microwave sparking and then not heating. Removed control panel and found the diode was cause of sparking. Found high voltage wires laying on the diode. Replaced diode and repositioned wiring. Verified operation. Call complete

Arrived on site for a refrigerator model WRT108FZDB01 that is not cooling. Inspected unit and work area. The customer advised that the machine just quit cooling and affected both compartments. I plugged the machine in and heard a clicking noise coming from the start device, but the compressor would not run. I replaced the start device WPW10448874 and tested the unit. The unit began to cool and operate as designed with no leaks present during service. Call complete.

MVWX655DW1 Arrived on site from previous tech visit to install parts. On arrival,I replaced the motor, gearcase , hub nut ,and wash plate. After calibrating, I heard the splutch making nosies. Further inspection I found the splutch has failed, causing the product to make nosies. Im ordering splutch and returning parts just in case needed. No water leaks visible from the main water supply. Office, I told the client I would return tomorrow. Please add to my route. ; ordrng 1 W10721967 (Splutch) and 1 WP8533953 (Screw)

Arrived on site for dishwasher WDT750SAKZ04 heating element not functioning properly. Inspected and found right side harness to element not connected. Secured harness and tested. Had amp clamp on harness and confirmed heater is now functioning pulling proper amprege, took pic. Unit is functioning properly. Job complete . Builder not on sight. Door was open

Arrived on site (Unit 3206) to test unit WRS335SDHM07 for no water dispensing. Upon arrival verified dispenser was inoperative and found the water valve was not energizing during dispenser activation. As a precaution, replaced the valve and confirmed an adequate water supply was present to the unit. Retested operation and found the replacement valve still did not energize. Continued diagnosis and determined there was no incoming voltage being supplied to the ice and water dispenser switches, indicating a control circuit issue. Unit will require replacement of the UI and potentially the main control to restore dispenser operation. Ordering both parts, rescheduled for 06/24.; ordrng 1 W11518204 (UI) and 1 W11742382 (Control)

Arrived on site to diagnose dryer with moisture inside the drum and poor drying performance. Tested the unit and found the interior of the dryer was heavily saturated with moisture. Inspected the venting system and found warm, humid air flowing back into the dryer through the exhaust vent. Discussed operating conditions with the customer and found the home thermostat was set to 64F while outdoor humidity levels were extremely high. The temperature difference, combined with humid air being drawn back through the venting system, is causing condensation to form inside the dryer drum and cabinet. Advised the customer to leave the dryer door open for several days to allow the interior to dry completely and to monitor the condition during periods of lower humidity. Job complete.

Arrived on site for a dishwasher model KDPS324SPS0 that wont turn on. Inspected unit and work area. The customer advised he lost power on the machine and has checked the voltage down below to confirm that the voltage was present, and it was. I confirmed the customers complaint and found no lights would illuminate or respond to touch. I opened the door and found the control come on. I gained access inside and found 120 V going to the control. I attempted a drain, and as soon as the door shut, power was lost. I went ahead and replaced the latch assembly W11412299 and tested the unit. I still found the same issue. I replaced the control W11791509 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived onsite for unit continuously draining. I confirmed when unit is plugged in it drains right away and a F3E1 water pressure sensor failure is present. Under S code S153EB I replaced the W11608056 control and calibrated unit. Unit is now testing as designed and doesnt constantly drain anymore. Call complete. No leaks.

Arrived on site to install panel on washer MTW7205RW. Installed new W11806518 console and tested unit. Found good function from console. Customer pointed out that the agitator had a 2 Crack likely from factory like something pressed it and broke. Confirmed with claims we are good to replace. Ordering agitator. Set return for 6/25. ; ordrng 1 W11656227 (Agitator)

Arrived on site to install previously diagnosed and ordered parts. Per precious techs diagnosis, I was to remove and replace the power board, driver ahd UI. However, upon arrival, I found a large amount of moisture/condensation built up on the venthood perimetric panel, the venthood above where the UI is housed, on the backsplash, and on the cabinets on both sides of the unit. I could feel warm air coming into the unit and found the blower wheel turning freely which tells me the damper was not installed. I found the UI harness to the power board and driver was loose. I plugged the unit in and without pressing the light button, the lights turned on. I pushed the driver board down onto the main board and the lights turned off. I found that the driver board was not ordered as there is no part listed in the breakdown. I was able to get the harness to driver to board secured and the control re-installed and tested the unit. The lights and blower are operating as designed. I contacted techline and spoke to Andrew regarding the driver board issue. Andrew researched the part and found a possible number, but it was to a difrerent part. Andrew recommended doing a parts research and provided Case #23909376. I notified the builder to advise of the situation and that the unit is currently operating as designed. I advised that we will have to do a parts research on the board needed and if the unit fails again to call it in for service. I advised that we are working with the manufacturer to get this issue resolved. No one on site to sign for receipt. Job completed

Arrived on site for fresh food section not cooling ,and some times maikg ice . Found evap fan not functioning. Got fa-e2 error code . Fresh food section @70, freezer @3. Dampners are functioning. Ordering g evap cover . No water leaks detected at time of service. Call to set return ; ordrng 1 W11795508 (Evap cover) and 1 W11589849 (Fc cover) and 1 W11560604 (Defrost heater) and 1 W11805234 (Control) and 1 W11550269 (Ui control)

Arrived on site for drain error on display. Upon arrival checked error codes and found F9E1 long drain and F0E2 over suds. Cleared codes. Ran diagnostics and found drain pump running but not draining. Proceeded to replace W11458345 drain pump. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

213. Arrived onsite for washer WTW4855HW3 drain pump running continuously. Ran diagnostics and found stored error code f3e1 pressure system failure. Control would not reset. Per service pointer and scode s153eb control needed replacement. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived onsite for damaged door. I found the Left hand door only damaged with scratches. Replaced W11768041 dor and unit now looks and operates as designed. Call complete. No leaks. No one onsite formsignature

Arrived on site , replaced inner door cover. Door is functioning properly. Job complete

Arrived to unit 910 for complete no cool. Room temp in both sections,can hear oil pushing around in evaporator no frost pattern compressor running diagnosed a leak in the system ordering evaporator and compressor. ; ordrng 1 W11488141 (Evaporator) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11332034 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

MAH8700AWW Arrived on site from previous visit to install part. I installed the drain pump and then tested on quick wash. It added water, and then it started to wash spun a couple of times . When it got to the drain and spin cycle, it stayed still no movement, and I could hear the control board clicking sounded like a stuck relay.. I tried to do a drain and spin no movement. I called management, and we tested the spin cycle only on test mode and no movement. I tested the motor ohms was at 11.5 good readings. The control board will be needed for repair. Im ordering part office please schedule the client when part arrives. No water leaks visible from main water supply. ; ordrng 1 34001483 (PCB)

Arrived onsite for refrigerator WRS571CIHZ04 not dispensing ice. Inspected and found auger motor will not respond, is getting sufficient voltage. Replaced auger motor W11202789. Tested and unit is now functioning properly. Job complete

Arrived onsite for communication error WOEC3030LS01. Confirmed diagnosis and replaced the wide interface board WPW10412514. Unit is now operating as designed. Cleared old code and tested. All. Checks good.

Arrived on site for dryer taking several cycles to dry loads. Found no error codes . Found one of the leads on electrodes from moisture sensor touching but not pushed on . Reconnected sensor to electrode . Getting good resistance 4k. Retested dryer , all checking normal. Job complete

Arrived on site. Found thin ice ran diagnostic pump shutting off water fill early unit passed all other diagnostic test, replaced defective recirculating pump and bin thermistor ran diagnostic all test passed. W11542867,wpw10511923

Arrived on site for a washing machine model WFW6720RW0 that is not draining. Inspected unit and work area. The customernadvised that they just bought the machine, and the machine walks in the middle of the cycle and doesnt finish. I ran the unit through diagnostics and found an F0 E9 (off balance pause) error code. I checked the rear and found that the shipping bolts had not been removed from the rear of the machine, causing the tub and basket to be locked against the rear panel. I advised that this would be the cause of their issue. I removed the shipping bolts and found the washer unlevel. I adjusted the feet and found the entire wash room floor was wavy. We ran a quick wash with some blankets, and I found the unit working and operating as designed with no leaks present during service. Call complete. No parts were installed, and no leaks were present during service.

Arrived on-site to refrigerator not cooling. Customers said that she had defrosted the refrigerator somewhat, Because she noticed there was ice built up on the back of the freezer panel. verified that the evaporator was completely frosted over, put unit into diagnostics And ran heater test, check voltage to heater and had 0 VAC to heater. check continuity of heater, and it was good, ohmed out heater, and it omed out to 31.7 , checked all connections, and they were solid. most likely thermal fuses have failed on wire harness.Ordering wire harness, well use control board and heater on a return visit If necessary. reschedule for next tuesday; ordrng 1 W11545823 (Harness)

Arrived on-site to test unit for water dripping, tested unit found a constant drip in the basket, valve is weeping, replaced valve W11038689 and tested unit is now running as designed no leaks detected job complete

Arrived on site (Unit 110) to test unit WRT541SZDM03 for no ice production. Upon arrival tenant stated the unit was not producing ice. Cycled the ice maker and verified harvest completed successfully and the fill valve energized; however, no water entered the mold. Removed the unit from the cavity and inspected the water supply, finding the water line pinched and restricting flow. Corrected the routing of the water line and secured it in place. Retested the ice maker, confirming harvest completed normally and the mold filled with the proper amount of water. Unit is now running as designed, no leaks detected, no parts installed, job complete.

Arrived onsite for previously diagnosed parts. I replaced the panel and seal and verified unit operates as designed with no leaks. Call complete.

Arrived on site to inspect KFIV29PCMS02 ice maker not making ice after last repair. Upon further inspection I checked temperatures and measured 0 degrees FC 37 degrees RC and 6 degrees ice box. I placed the unit into diagnostics and observed no error codes. I ran test 57, 36, 45 to check the the ice maker motor, ice maker fan and water valve. All worked without issue. I checked the ice maker on/off and found it had been in the off position. Optics are operating and all door switches test good. The unit will no start making ice.

Arrived onsite for microwave WMH31017HS12 Sparking and making loud noises. Inspected and found capacitor sparking where diode contacts. Replaced diode W11256462 and capacitor WPW10574736. Tested and unit is now functioning properly. Job complete

Arrived on site to diagnose dryer for dryer stops tumbling and heating. Just led lights staying on. Test unit and found F1E1 error. Will need to replace motor on return visit. Customer request to return on Wednesday ; schdld next appmnt for 6/24 WED !

Arrived onsite WED5620HW2 for door catch malfunctioning during cycle and popping open. Repaired by installing new catch w11240283. Unit is now operating as designed. Advised customer on repair.

Arrived on site for loud noise. Removed evaporator cover found ice build up around fan motor due to leaking from icemaker fill tube,cleared ice installed kit per service pointer ran icemaker harvest passed icemaker filled with water no leaks,noise no longer present. W11750811

Arrived on site to complete repair on refrigerator WRQA59CNKZ. Had no issues removing the existing icemaker and bracket. Installed a new w11455232 icemaker since the previous would not cycle. Tested and verified a harvest and fill. Repair completed.

Arrived on site for range WFG320M0MS0 with issue of F1-E1 error. Upon arrival ran diagnostics and get error code F1-E1 internal board failure. I power cycled unit and test unit. Error code comes back. I replaced control W11805525. Test unit by preheating oven to 350. Unit preheated and operates as designed. Job complete

Arrived onsite for Called techline and spoke with Drew. Unit is properly supplied from outlet, but has intermittently tripped. No indicators of defect or improper installation. Unit is running and cooling.at time of service. Case number #23916698 pointer number#W11525530 nuissance tripping. Recourse is to have electrical supply inspected and recommendation to prove stable operation with standard non afci breaker. safety case number #23876985

Arrived on site , replaced vent and sumpand motor . Ran diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete

Arrived on site to replace previously ordered parts. Upon arrival proceeded to install W11197416 impact absorbers (3). Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived on site to apartment 3302 to install previously diagnosed and ordered part. I replaced control W11607637. Calibrated unit test unit and is operating as designed. No leaks are present. Job complete

Arrived on site to inspect dryer NED4655EW1 not drying. Upon further inspection I ran an airflow test and found the vents to be restricted causing long dry times. I tested the dryer and found it to be heating properly. Upon checking the dryer I found that the timer had too much movement/play in the shaft. I replaced the timer to address this issue. I advised the customer to have the vents cleaned. The machine is operating as designed. W10857612