"Arrived on site to test unit for unstable installed, tested unit found left screw not installed all the water do to age nic in the threads, used a grinder to remove it and was able to tighten it properly, unit is safe to use and is running as designed job complete no parts installed"

"Arrived on site to test unit for console not working properly, tested unit found multiple buttons not responding to touch, split the door and found console has excessive amount of corrosion for vent gasket not sealing properly causing the console to short, adjusted gasket to ensure a good seal and replaced console and tested, unit is now running as designed no leaks detected job complete installed W11622490"

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716388"

"Arrived onsite for complaint of refrigerator tripping randomly at least once per week. Unit not occupied. Symtpom frequency established by maintenance. Inspected unit installation and power supply, finding correct voltage and polarity at the outlet. Called techline and spoke with Derek. Established that unit does not trip during load testing in diagnostics and unit is supplied by arc fault square D breaker. Advising maintenance that the issue falls under the nuissance tripping bulletin W11525530 and that the breaker manufacturer will need to be contacted at 1-888-778-2733 for a solution to the nuissance tripping. Sr#7740716394"

"Arrived on site for ice e dispenser not working and dim freezer light. Found broken wire to auger motor at lower door hinge,repaired and soldered connection tested ice dispenser working,replaced defective led module in freezer section led working as designed. W11226500"

"Arrived on site to test unit for noise, noise that the customer was describing sounds like it was coming from turn motor but could not test out because start button on the door is not working will need to replace door before testing for noise, ordering parts office to reschedule ; ordrng 1 W11593571 (Door) and 1 W11590176 (Turn motor)"

"Arrived onsite for unit not washing. I confirmed when filled the unit would not spray. I found a motor wash error present. I replaced the pump and motor and tested the unit, unit is now washing and I observed the bottom of the unit and found no leaks present. Call complete. Installed W11613480 PUMP AND MOTOR."

"Arrived onsite and replaced the cooktop due to cosmetic damage upon install. Used cooktop and foam tape. W11223314, WP8286642"

"WTW4850HW3 Arrived on site for a unit, leaking water. Upon arrival, found to damp floor near back of the unit. Inspected error codes and found F8E3 overflow condition. Continue to inspect pressure hose and found no kinks or restrictions. Inlet water valves we're good also. Suspecting a failure on the pressure sensor meter on the board. Ordering W11607637 control. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11607637 (Control)"

Arrived onsite for no ice production and found frozen fill spout preventing fill during the harvest. Inspected ice box and found the fill spout heater insufficiently contacting the housing. Reapplied the heater and insulated with foil tape. Unit is now operating as designed. No parts.

"Arrived on site to inpsect washer not starting a cycle and not filling with water. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran an automatic test and the test finished without any issue, however when i attempted to start a cycle in consumer mode, the machine would pulse the agitator twice and then indicate 'done' I cheched the condition of the lid switch and it is operating fine and measuring within spec. I verified that the harness is in good condition and that the pump is working as designed. I verified that the actuator and capacitor were good. I replaced the control due to an internal problem on the board. I calibrated and retested the unit, and it is now operating as designed. No water leaks observed during service. W11513246"

Arrived on site for unit making loud noises. Upon inspection found loose screw causing body to rattle creating noises. Tightend screw and tested unit is no longer making noises. Unit is functioning properly and as designed to. No parts used job completed

Arrived on site for unit tripping breaker. Replaced control and ran burn off at 500 hundred degrees for 1 hr to cure. Customer will monitor if issues continue recommended maintenance replace the breake job complete.

"Arrived on site. Diagnosed defective brakcets,removed defective brackets installed new brackets reassembled unit tested door operation unit working as designed. W11668671"

Arrived on site to test unit for gas smell. Test unit and found bake burner not igniting all the way. Will order new bake burner and will replace bake burner and regulator on return visit. Rescheduled for 1/17; ordrng 1 W11220387 (Bake burner)

Arrived on site to test unit for oven light now working. Test unit and found socket getting power so bad light bulb. Replaced bulb test unit and unit test good job complete. W10888179

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete. W11707984

Arrived on site to test unit for glass broken. Test unit and found thermal break on right front burner. Will need new glass cooktop office to reschedule ; ordrng 1 3191911 (Cooktop glass)

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit warm and the compressor cool. I checked pressures and found the high side a little low. I evacuated the system, and removed the condenser line from the compressor and removed the drier from the Yoder loop. I installed access valves on the two lines and pressurized the system with nitrogen up 250psi and monitored my gauges. I found no leaks in the system or there's a very slow leak. I removed and replaced thenevaporator and UV dye drier and reconnected thencondenser line to the compressor. Vacuumed the system down to -30/0psi. I installed 53g of R600 refrigerant and monitored the unit. It is beginning to cool and i recommended the customer monitored the unit over the weekend and call the office if the unit fails again. No water leaks observed during service, job completed. WPW10143759, W11550396"

Arrived on site to test unit for u it mami g loud noise when washing. Test unit and found bad sump and motor. Relaxed sump and motor test unit and unit test good job complete no leaks present at this time. W11416362

Arrived onsite for unit turning in by itself and display not showing properly. Customer stated when pressing the cycle it wouldn't even show lights. I got access to the inside of the door. I found the panel not to be bowed up and no water trails inside the door. Units control is bad and needs replacement. I replaced the control and all cycles are lighting up and unit is not turning on by itself. Unit now operates as designed. No water leaks present. Call complete. Installed W11637583 Control.

"Arrived on site to inspect wall oven microwave combo unit with error code. Upon further inspection, I placed the unit in diagnostics showing error code F1E5-inverter failure. Cleared the code and tested the microwave and found the internal light does not work. Using my microwave tester, I found the microwave is not heating. I pulled the unit out and gained access to the inverter board and magnetron and found the magnetron did not short and damage the wave guide. Customer advised that even when they 'slam' the microwave door, the microwave will not start and they get the open close door error. Following the tech sheet for the F1E5 error, I removed and replaced the inverter board and magnetron and tested. Unit is heating as designed. Due to the door closing issue, I removed and replaced the interlock harness and adjusted the right side interlock and retested the microwave and it continued to operate as designed. I am ordering the microwave light bulb and scheduled return service for 01/15/25. W11346197, 11325604, W11449277; ordrng 1 W10886919 (MW bulb)"

Arrived ons to test unit for turntable not turning. Checked shaft and motor and found broken shaft. Will order new shaft rescheduled for 1/16 per customer request. ; ordrng 1 W11245707 (Shaft support)

Arrived on site to replace freezer door. Previous door had rust took pictures. Replaced freezer door and handle unit is functioning properly and as designed to job complete. Parts usedLw1063868W11178521

Arrived onsite and replaced the latch and tested. Unit locks and operates a cycle properly. Advised customer on repair. Unit is now operating as designed. Office to charge balance to CC on file

Arrived onsite for oven not heating. When testing the unit I found it to be heating as designed. I found a F6E4 error present and via techsheet followed general procedure. I found all connections to be good. I unplugged the ui from the control and reseated to ensure they have good connection. I then followed general procedure and set the model number again on the panel in diagnostics. Unit is heating when called to bake and could not replicate issue. I tested the oven three times and all times the oven started heating as designed. No issues with unit at time of service. Call complete. No parts installed.

"Arrived on site to inspect washer drain pump constantly staying on. Upon further inspection, the customer had the unit unplugged and when they plugged it in and the control reset, the drain pump came on. I pressed the start button and held it to reset the controls and when I began to place the unit it in diagnostics the drain pump came back on again. I was able to check error codes and found F3E1-pressure system fault and F8E1-low/no fill. Cleared the codes and continued with testing and the unit operated as designed. I attempted to test in a normal wash cycle and the drain pump kicked on again. I tilted the unit back and inspected underneath to find all components in good condition. I raised the top panel and removed the tub ring and using my flashlight I inspected the basket and found all holes punched. When I pushed down on the tub assembly and the tub came back up, there was too much movement in the assembly. I am ordering the main control and suspension rods and office to schedule return service due to the availability of parts. Unit left unplugged for safety purposes and no water leaks observed during service. ; ordrng 1 W11607637 (Main control) and 1 W11217817 (Suspension rods)"

"Our arrival verified complaint of unit, not spinning out or finishing cycle. On inspection found the arrow code f seven e one.This is the tachometer error. Visual inspection of unit it shows melted cam. Unit will need gearcase, cam, belt, and actuator replaced on return. Ordering cam W10721967 and belt W11239857 reschedule for 1/17; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740716359 and spoke to safety 7740554478, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108 , broil element w10856603, and main w11696067. Parts are labeled and set to be returned per wpl safety request?m"

On arrival verified complaint of RH crisper drawer unable to close correctly. On inspection found RH crisper plate has failed and preventing the drawer from closing. Replaced plate and u it is now working correctly. job complete installed w11759114

On arrival verified complaint of over cooling in rc section. First inspection shows all fans are running. Temps are 33 in rc section. Ran diag and checked damper function is good. Checked thermistor at rc section and found it is correct at 8.8k ohms. Also found ui is intermittent in response to touches and going dim. Replaced ui and main. They were in control kit w10864261. Further inspection found rc gasket right is torn. Ordering gasket W10407212; ordrng 1 W10407212 (Gasket)

On arrival verified complaint of unit not cooling. Visual inspection shows burned start device and audible short cycling compressor. Start device sent was defective and missing pieces. Used WP2319792 from SS stock. Compressor then started up and began running. Advised customer to monitor temps. Unit is in a garage so advised customer the lower temps of weather right now can affect cooling. Job complete installed WP2319792. Ordering replenishment ; ordrng 1 WP2319792 (SS replenishment)

Arrived on site for wall ovenwith no power. On arrival found 40 amp gfci breaker tripped. Restored power and found no errors in diagnostic. Replaced control w11649350 and heated oven to 550 to remove any moister from elements. Retested unit and found oven heating on bake as designed. Reported findings to techline sr#7740712088. Call complete

"Arrived on site to inspect dishwasher leaking. Upon further inspection, inspection i ran the unit and found that it is leaking from under the door. The spray arm is most lifelike the cause of this water overflowing a causing the small leak. I also found that the tube is slightly warped on the left side with is creating a small gap between the door and gasket. I am ordering the spray arm WP99001788, cap WP99001428 guard WP99001796 tower WP99001787 and returning with gasket. Office to schedule return service. ; ordrng 1 WP99001796 (Guard) and 1 WP99001428 (Cap) and 1 WP99001787 (Tower) and 1 WP99001788 (Spray arm)"

"Arrived on site to inspect washer making noise and leaking water. Upon further inspection, inspection placed the unit into diagnostics and observed no error codes.i ran component activation and observed a leak at the water inlet seals. I gained access to the underside of the unit and found that the motor shield was only mounted with one screw allowing it to bang against the bottom of the machine and floor during spin. I mounted the shield properly. I checked the condition of the suspension and suspension tests good. All other components test good. I am ordering the inlet valve and scheduling for 1/15. ; ordrng 1 W11220230 (Valve)"

"Arrived on site to inspect refrigerator ice maker bin clumping up into one solid form, abnormal sounds, torn gasket, and loose handle. Upon further inspection I found that the unit was not level and the rear fin was not making contact with the back wall which in conjunction with the torn gasket, most likely cause temperature spikes which in turn caused the ice to thaw and freeze back into a solid form. I verified that the ice maker chute door is fine and sealing good. I raised the front feet, replaced the gaskets and tightened the studs, and set screws. The sounds that the customer is experiencing are normal soumds that the refrigerator will make and is nothing to be concerned about. The unit is now operating as designed. No water leaks observed during service. W10917313"

Arrived on site to replace previously diagnosed parts. Found sprocket on brackets broken. Replaced RH unit roller assembly(WPW10515762). Needing LH and RH FC brackets. Scheduled for 1/15. ; ordrng 1 W11668672 (LH bracket) and 1 W11668672 (RH bracket)

Arrived on site with parts ordered by previous tech. Removed evaporator cover. Replaced evaporator motor. Evaporator gaskets are in place. Confirmed wires were behind cover. Repaied per Service Pointer W11685264 . Test 141=11678319. Board not needed. All fans working with no noise. Reset and verified operation. Small noise in mullion. If problem continues sealed system expert needed. Call complete.

"Arrived on site for makes noises and gets stuck on spin cycle. Upon arrival, ran diagnostics and get error codes F7-E1 basket speed fault. Ran a spin and agitation test and can hear motor energize but no movement to basket. Raised unit and found cam pulley with no retaining nut and cut into shield . Also found belt off and out of form. Also found pulley on motor is worn. Put all pieces back together to be able to further diagnose unit. Used spare nut I have on hand to secure cam pulley All other functions operate correctly. Need to replace motor, belt, cam and shield Ordering motor, and cover. Office to reschedule.; ordrng 1 WPW10427633 (Shield) and 1 W11283592 (Motor)"

On arrival verified complaint plaint of not draining. Found error code f9e1. Visual inspection shows broken wire harness to drain pump. Repaired wire harness and took photo. Unit is now working correctly job complete no parts installed

Arrived on site for washer feeding issues with water. Diagnsotics shows f8e1. Tested valves are they are all working. Blew through pressure hose and tested pressure switch. Ujsble to duplicate any problem. All working as designed. Advixed customer to make the soil level higher to allow more water to come in. Call complete. No parts.

Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the ui and control panel. I placed the unit into service mode and ran a test cycle. The dishwasher is now operating as designed. No water leaks were observed during service. W11460908 W11460962

Arrived onsite to test unit for unit leaking. Test unit and found unit leaking from diverter motor and inlet water on the side of the unit. Will need to order new inlet and will return with sump assembly. Office to reschedule ; ordrng 1 W11676544 (Inlet water) and 1 WP8531323 (Gasket)

"Arrived on site to inspect dishwasher with drying issues and noisy operation. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test mode and all components tested good. I tested the incoming water temperature, and it was 85 degrees. The dishwasher needs an incoming water temperature of 120 degrees. I advised the customer of proper detergent and rinse aid usage since the customer was not using the rinse aid. I also advised on liquid detergent since it will dissolve more easily with their water system. I noticed the loud noise being caused by the diverter disk. I am ordering the diverted disk and cover. Office e to schedule return service. W11679656 W11580016; ordrng 1 W11679656 (Diverter cover) and 1 W11580016 (Disk)"

Arrived onsite for oven not heating. Upon arrival customer stated it would sometimes light and then when cycling it doesn't re light. I found the ignitor to be bent out too far and to be sparking to the corner of the cover. I replaced the cover and tested the unit. Unit will now re light and lights on first spark. No gas leaks present at time of service. Call complete. Installed WPW10324262 IGNTR-OVEN.

"Arrived on site to test unit for tripping breaker. Replaced bake(w11182108), broil(w10856603) and control(w11707168). Removed ground from terminal block and heated to 500. Removed power to unit and reattached ground and heated again to 500. Advised customer to allow to run at 500 for 2hrs. Unit is now working as designed. Job complete. Sr#7740655008"

"Arrived on site for makes noise during spin. Upon arrival, ran diagnostics and there are no saved error codes. Ran manual components test and confirmed loud noise noise when spinning. Raised unit to inspect lower components. Found traces of gearcase oil on components. During disassembly Spanner nut was seized. Used penetrating oil to loosen. Removed gearcase. During replacement, found wrong gearcase was received. Need to reorder gearcase. Also ordering Spanner nut. Office to reschedule ; ordrng 1 W11551646 (Spanner nut) and 1 W11449841 (Gearcase)"

Arrived on site for leaking water. Upon arrival customer handed me bellow retaining spring..Reinstalled and secured bellow spring. When trying to power on unit am having issues with power button responding. Am now able to get in diagnostics. Gore error code F0-E2 over suds. Found dispenser and drawer with overflow of detergent. Explained to customer of detergent use. When trying to run a quick cycle start button was not responding. When unit begins to fill get an odd sound from dispenser. Ran unit with no laundry or detergent and getting suds. Allowed unit to run and cannot duplicate leak. The oversuds issue is the cause of leak. Will need to replace console assembly due to intermittent issues not responding. Also ordering valves and dispenser drawer. Also needing 2 men due to being stacked in tight cabinet. Office to reschedule ; ordrng 1 2men (2 men) and 1 W11327395 (Console) and 1 W11524105 (Dispenser drawer) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

Arrived on site to test unit for cooktop and oven both not heating. Found both L1 and L2 wires at terminal block burnt due to terminal nuts not being tightened. Removed burnt wiring and installed new ring terminals. Secured connections and unit is now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of unit not making ice. I found failed ice maker, I replaced ice maker, unit tested good."

"Arrived on site to test unit for popcorn results. Upon arrival customer stated they wanted to pop 3 bags of popcorn, they popped the first two, at the end of the second one they heard a distinct pop sound. They popped the third but only half of the kernels popped. Seems like its not heating enough now, have to add extra time for food. Pop sound was only heard once. Tested unit with magic light, unit is heating and no distinct noises during testing. Verified by warming up 2 cups of water back to back, both starting temps were at 72?. Heated up one cup for 1 minute, temp was at 130?. Heated up second cup for 1 minute, temp was at 138?. Contacted techline to document SR#7740715062, per techline no further repair recommended. Unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed, valve, cam, shift actuator and belt, replaced parts and tested unit for now running as designed no leaks detected job complete installed WPW10006384,W10721976,W11481722, W11614513"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees and RC=36 degrees on settings of 0/37. Customer advised that the unit it will intermittently stop cooling for long periods of time. I advised management (GC) of my findings andnwas advised that they had spoken to the customer when they called in to schedule service. Was advised to replace the UI and hv control and customer to monitor. I removed and replaced the mentioned controls and set the defrost time in test 7 to #2-8 hour run time before defrost. I found the the unit continues to cool properly at this time. No water leaks observed during service, job completed. W11566894, W11595219"

"Arrived on site to inspect microwave installation issues. Upon further inspection, the customer advised that their third party inspector advised them the unit is not installed properly as it is loose in the space it's in. I inspected the unit and found it installed properly on the wall mount and the two mounting screws above in the cabinet. I attempted to move the unit while mounted and it had its normal movement. The customer demonstrated how the inspector moved the unit which was a little aggressive. I removed the unit from the cabinet/wall and inspected the wall mounting bracket and it is installed according to the installation instructions and I provided a photo of the instructions to the customer. Placed the unit back on the wall and tested. Unit is operating as designed. No repairs or adjustments needed. Job completed."

"Arrived on site to diagnose dishwasher throwing F6E1 error for communication between console and control. Replaced the console panel and the control at the same time to resolve. Also installed into a new panel due to the sticker delaminating on the panel. Tested unit and confirmed proper function. Cycle started properly with no water leaks. Parts used - W11632709, W11460908, W11683133."

"Arrived on site to inspect unit for insulation issues. Upon arrival inspected unit and found the insulation was pulled over too far to one side causing a portion to hang right in front of the kick plate. Adjusted insulation, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise happens when the compressor comes on. I placed the unit in diagnostics and tested the compressor speed in test 38. Once the compressor turned off, the customer identified the noise which was the refrigerant moving through the system. I advised the noise is normal as it's a slow moving refrigerant, butane. Inspecting the unit it, it is operating as designed. No water leaks observed during service and no repairs needed at this time. Job completed."

Arrived 9nsite for safety dispatch on oven door glass breaking. Found normative heat fracture crack in interior door glass. Called and made safety report. Sr#7740678461 no further action recommended. Customer does not wish to proceed with repair.

Arrived onsite for failed display. Unit is otherwise operating properly but some display digits are partial. Ordering ui display board. Office to reschedule because part is out of stock. No parts installed. ; ordrng 1 W10891907 (User interface control)

"WED4850HW0 Arrived on site for unit not heating. Upon arrival, unit was heating but not drying properly. Proceeded to inspect temperatures with the vent plugged in showing 121F. Removed vent and retested temperatures and stabilize back to normal at 185F. In addition, found water and lint trapped inside the vent hose ( pictures attached). Informed front office in regards to my findings."

"Arrived on site to inpsect dishwasher not running a cycle. Upon further inspection, I placed the unit into diagnostics and observed error 4-3 (motor not running) i replaced the motor assembly and ran a test cycle and the unit is now operating as designed. No water leaks observed during service. W11613479"

"Arrived on site to inspect ooktop burner not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners taking too long to ignite. Per the service pointer W11643965, I adjusted both burner heads and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inspect dryer not powering on. Upon further inspection, I checked in coming and outgoing voltage to and from the control. I found that the console was receiving proper voltage however not powering on due to component corrosion. (Photo). I replaced the console and tested the dryer and ran an airflow test, and found the airflow to be very restricted. I informed the customer of my findings and that the vents will need to be addressed and or cleaned. W11583883"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making an odd noise. I tested the unit and it operated as designed and i could not duplicate the noise. I disassembled the unit and found belt shavings on the motor pulley and on the bottom panel of the unit (photos). I found, on the tension pulley roller, where the belt had been slipping. I removed and replaced the dryer repair kit (2 rollers, tension pulley, belt) and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed. 4392065"

"Arrived on site to test unit for not washing properly. Found spray arms full of sludge. Also found sludge within sump assembly and with all wash componets. Unit would need a complete wash system rebuild(sump assembly, inlet valve, all 3 spray arms, element, feed tube assembly, drain pump, OWI, center rack stops, filter and screen). Ordering parts and office to reschedule. No parts replaced at this time. ; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10463906 (Screen) and 1 W10872845 (Filter) and 1 W10876537 (Drain pump) and 1 W11084121 (OWI) and 1 WPW10498900 (Upper spray arm) and 1 W10861745 (Feed tube assembly) and 2 WPW10082861 (Stop)s and 1 W10518394 (Element)"

"WDT730HAMZ1 Arrived on site on site for unit not powering on. Upon arrival, proceeded to check junction box and found loose L2 wire (photo attached). Installed wires correctly and re tested. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for refrigerator making constant buzzing noise. Also found strange refrigerant noise as it passes evaporator. Temps are 0 and 25. Removed back cover and found compressor burning to touch. Removed evaporator cover. Confirmed improper frost pattern. Will need new compressor. Aluminum cap tube. Office will call to schedule. ; ordrng 1 W11582592 (Compressor) and 1 LokRing,r600kit (Lok ring) and 1 W11506635 (access valve) and 1 WPW10143759/UVdrier (WPW10143759/ UV drier)"

Arrived on site for refrigerator not making ice. Customer just moved in. Says water was not working at first then found water was off. Since then water works but no ice. Found icemaker was in off position. Turned on and verified operation. Icemaker cycles and fills properly. Call complete. No parts.

"Arrived on site to inspect refrigerator doors not sealing. Upon further inspection, the customer pointed out that the freezer (FC) is not sealing and there's frost building up in the freezer. I removed the crisper drawer pan and found a gap in the FC door gasket from the middle of the door to the left side (photo). I attempted to close the gap and was unsuccessful. I removed and replaced the bracket kit and using my heat gun, I heated/shaped the gasket and was able to get the gap to close. After approximately ten minutes, the door remained sealed. Using a yard stick, I placed the stick across the mullion above the FC door and found the mullion has a slight bow inward (photos). I recommended the customer leave the FC door close for a few hours to allow the gasket to mold to the chassis and if it begins to gap again to contact our office and schedule service. Unit is operating as designed and no water leaks observed during service, job completed. W11668672"

Arrived on site to inspect washer not drainingand displaying error code. Upon furtherinspection I observed error code F9E1(longdrain) I checked the condition of the wiringharness and found that the wire to the drainpump was severed.I replaced the lower harnessand tested the unit. The washer is nowoperating as designed. No water leaks observedduring service W11643701

"Arrived on site for refrigerator not cooling. Current temps are 45 and -7. Customer also says ice melts together. Found temperature is -4 and 33. Sesnor readings in freezer and fridge are both off, Found refrigerator evaporator is frozen over. Test mode proves refrigerator evaporator fan is not working. Refrigerator gasket is torn, Defrost heater working. Found unit is not draining and leaking under panel. Also found ice maker pass test but found cubes sticking in tray. This causes overflow. Will need new icemaker, fridge gasket, control kit, and both covers. Advised customer to unplug and thaw refrigerator day before repair. Reset for Jan 30th. Pm. ; ordrng 1 W10917313 (Refrigerator gasket) and 1 W11745091 (Drain) and 1 W11557000 (Icemaker) and 1 Extratime (Extra time)"

"WDT730HAMZ1 Arrived on site for unit leaking. Upon arrival, customer stated it'll be a slow leak and will be leaking from the front left corner. This caused the floor to be damaged (picture attached). Ran diagnostics to inspect for leaks. Ran diagnostics 3 times and ran consumer cycle with an allotted time of 1 hour and cannot find leak. Had unit front cover removed to check for leaks and found no leaks. Advised customer to monitor Unit and call back if leak occurs again with videos and pictures. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

Arrived on site to test unit for not washing properly. Ran a quick wash cycle with no issues. Inspected unit and did not find any damaged or faulty parts. Motor coupler in tact and drain pump engaging. Removed pump and found no obstructions. Basket engaging and disengaging properly. Advised customer to run a clean wash cycle. No parts replaced at this time. Job complete

"WRV986FDEM01 Arrived on site for a refrigerator with multiple issues. On arrival verified issues. Lights are not working in the RC , led display panel is dimmed where it's hard to see the temperature and it's not notifiing when doors are open.User face panel on the left bottom drawer is damaged due to water leaking from left door common issue with this model. Wire harness damaged on the left bottom door drawer. Ordered parts needed returning parts just in case needed office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 W10804160 (Control) and 1 WPW10675033 (Main control) and 1 WPW10677119 (User face) and 1 W10815674 (Left door drawer) and 1 W11387384 (Display panel)"

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of where the water was in location to the laundry room at the front door (photo). Before testing the unit, I inspected the water level sensor hose at the main control and tub and it is secured/attached at both positions (photos). I tilted the unit back and inspected the tub and drain pump and did not find any signs of a leak. I inspected the drain hose at the drain pipe in the wall and found no signs of a leak and the hose was secured (photo). I walked the house where the water had gone and took several photos and found no signs of damage (photos). In the photo that the customer provided, i saw a rug at the couch and it is not there today as its getting cleaned due to the water leak. I placed the unit in diagnostics showing no error codes and tested. Once the valve had stopped filling the tub and the drain pump came on, I found water coming from under the unit at the front left corner (photo). I stopped testing and raised the top panel to find water leaking from the front left suspension rod area. I tilted the unit back and found a small hole in the tub near the suspension rod (photo). I suspect a load had gotten off balance and due to the 'banging around' motion of the tub assembly, it caused the suspension rod to get slammed into the tub and cracked it. I advised the customer of my findings and provided a photo of the damaged tub. I am ordering the tub and gearcase and office to schedule return service due to the availability of parts. Unit was left unplugged and the water supply turned off at the wall for safety. ; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"

Arrived on site with new panel replaced defective part. Verified operation. Call complete. W11755729

MER8700DS1 Arrived on site for a range not reaching temperature. On arrival client said front right burner has issues as well i found front right burner staying on and not fluctuating temperature . I ordered infinite switch and control oven not reaching correct temperature returning parts will be needed . Office to reschedule for client. ; ordrng 1 WPW10411934 (Infinite switch) and 1 WPW10655843 (Control)

On arrival verified complaint of not heating. Per previous diag replaced diode and magnetron. Ran test cycle and unit is now heating correctly with no noise. Job complete installed w11256462 and w10754299

"4700.Arrived on site for water dripping from dispenser and some freezing in fresh food compartment. Tested dispenser found dripping from line,replaced defective water valve,found burned traces on start device replaced start device,replaced defective thermostat. Powered unit on water no longer dripping from dispenser. 8201786,w10408179,,wp2198202; used 1 8201786 (Start device) from stock"

"On arrival verified complaint of unit not heating. On start up motor won't run. It will try to run when pushing the PTS and then trip breaker. Recommend motor. Ordering motor, timer and pts switch. Office to reschedule. ; ordrng 1 279827 (Motro) and 1 W10857612 (Timer) and 1 WPW10420741 (Pts)"

"On arrival verified complaintof noises in spin. Spun tub by hand and heard q bad bearing. Per customer bearing was replaced in august. Shaft is completely rusted and signs of leak. Rotor teeth are worn and slipping as well as stator showing signs of wear. Unit will need a bearing kit and stator rotor changed Ordering stator WPW10419333, rotor WPW10419333. Reschedule for 2 hrs and office to reschedule ; ordrng 1 WPW10419333 (Stator) and 1 WPW10419333 (Rotor)"

"Arrived on site to test unit for not latching. Upon arrival customer stated unit stopped mid cycle, did not drain and now no cycles will start. Verified issue, engaged a drain and spin cycle, latch actuates but does not start a cycle. Inspected harness and found drain pump wires broken, repaired with butt splices and tested, unit now drains properly but latch still does not lock. Now actuates multiple times in a row. Replaced latch (W11670519) and tested unit, lid now locks properly. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of leaking. Found floor damage. See quick pics. On inspection of unit found signs of leak of water from inlet fill assy on side of unit and diverter motor at sump. Further inspection shows broken rollers on lower rack and soap dispenser is broken. Ran quick cycle only identified leaks and those two locations. Ordering inlet assy WPW10195536, Inlet hose W10878507, Inlet gasket WP8531323, dispenser W10861000 and roller wheels lower rack WPW10195417. Will need to also replace sump assy on return. Reschedule for 1/16. ; ordrng 1 WPW10195536 (Inlet assy) and 1 WP8531323 (Inlet gasket) and 1 W10878507 (Inlet hose) and 1 W10861000 (Dispenser) and 1 WPW10195417 (Lower rack rollers)"

"Arrived on site to test unit for no power. Verified issue, unit is not engaging. Inspected unit and found a short at the terminal block, power cord wire was damaged by sharp edges. Unit will need a new power cord and terminal block. Replaced block (279320) and advised maintenance to replace power cord. After cord is replaced units power will be restored. Job complete."

"Arrived on site for valve chatter and line freezing with max ice set on. Added sealer to icemake housing gaps to prevent air seeping through and freezing water line,replaced valve due to loud chatter while dispensing water. 212643,w11482383"

Arrived on site. Diagnosed a defective icemaker replaced icemaker ran harvest passed icemaker filled with water no leaks. W11700559

Arrived on site for surface light not turning off . Found relay on control shorted out . Replaced control W11552018. All checking normal. . Job completed

Arrived on site for door switch issue . Found switch broken . Replaced door switch W11123941. No other issues found . Nomwater leaks detected at time of service. Job complete

"Arrived on site for water leaking in ice container. Removed cover found broken icemaker tray,replaced defective icemaker,ran harvest test passed,ran fill test passed no leaks. W10873791"

"Arrived on site for water leaking. Found frozen drain,removed ice,defrosted drain,flushed drain water draining correctly."

Arrived on site for broken door switch on fridge . Removed switch and found switch no connected and one of the terminal spade missing . Called tech line to document . Sr #7740708330 . Product is submitted for review exchange . No parts used . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher not drying properly . Ran diagnostics got 8-2 error . Did find small amount of water standing . Drained unit and water is gone . Found slow draining . Drain hoses are in good shape . No debris found in impeller . Motor is louder then normal.ordering drain pump.no parts installed no water leaks detected at time of service . Return set 1/16.; schdld next appmnt for 1/16 THU !

"On arrival verified complaint of unit draining constantly. Unit was unplugged plugged on arrival. When plugging in unit kept draining and draining. Removed pressure hose and unit still ,kept draining. Replaced ACU and unit stopped draining. Ran diag cycle and all components are functioning. Visual inspection shows no issues. Job complete installed w11603810"

"Arrived on site to test unit for clothes wet at the end of a cycle. Upon arrival customer stated the unit will shake and get off balance no matter the load size. Tested unit, found unit would get thrown off balance immediately with no. clothes in the basket. Would not rebalance further into the spin, continuously will rock back and forth. Once entering a high spin speed the unit would start making a high pitched sound. Captured video and provided to service thread, per thread unit will require a new tub assembly and shock absorbers due to bearing failure. Return visit requires a two-man, weigh for two hours. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11316766 (Shocks) and 1 W11378552 (Tub assembly) and 2 2 (2-man)s and 2 2 (2 hours)s"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit has not been tripping breaker recently. After previous repair they have used the unit with no issues. Unit is running as designed, no parts installed, job complete."

"Arrived on site for a defective compressor. Replaced defective compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,wpw10143759,w11574734"

"Arrived on site for hot water not operating. Upon arrival, inspected supply water. Confirmed hot valve is hot. Ran manual test and confirmed hot is hot. Ran a normal cycle and temperatures for all settings are within range. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for washer with F9E1 long drain code. Upon arrival I found the door locked. I unplugged the unit and plugged back in after waiting 5 seconds. The door unl9cked and I pulled off the front. When opening the drain pump to pull the filter out I found a lot of debris blocking the filter. This caused the long drain or no drain to occur. I cleaned out the filter and tested unit. Unit now drains as designed and went through the full cycle. No water leaks present. Call complete. No parts installed.

Arrived on site to install previously ordered part. Replaced RR element W11171119. Test unit and is operating as designed. Job complete

Arrived on site replaced gearcase W11454738and found motor screws were stripped threading when removing . Tried to reuse screws and stripped hole on new gearcas3 . Reordering gear case and motor mount screws . Left new gearcase in place . Return set for 1/15 ; ordrng 1 W11454738 (Gearcase) and 1 W11160642 (Dispenser) and 1 W11480892 (Auger) and 2 W11685857 (Motor screw)s