"Arrived on site for dryer not stopping cycle and over heating. Inspected unit and work area. Performed air flow test with vent on and found good air flow. Found timer gears not rotating. Will need to replace timer.Removed failed timer and installed new. Assembled unit and performed temperature test and found on low heat settings unit would cycle to 108? and on high to 225?. Found timer advancing as designed. All tested good.

"Arrived on site to inspect unit for not allowing cycle due to always draining. Upon inspection found the control board shorted causing the issue with the pressure switch, replaced control board and removed cloth from agitator. Tested and found no problems. Complete"

"Arrived on site to inspect unit for not spinning when in use. Upon inspection found the units belt shaved paper thin due to a bad motor, ordering all parts needed. Office to reschedule ; ordrng 1 W11239857 (BELT) and 1 W11026785 (MOTOR-DRVE) and 1 W10721967 (CAM)"

"Arrived on site to inspect unit for not drying, upon inspection found the units heater snapped and causing the issue, ordering heater. Office to reschedule ; O-emld tckt"

Arrived on site to test unit for door not closing properly on top left corner. Found trim piece between refrigerator and freezer obstructing door from closing properly. Adjusted refrigerator to where trim sit perfectly between refrigerator and freezer. Took heat gun and assisted new gasket with forming to cabinet. Placed light in interior and found no air leaks or gaps. Unit is now sealing properly. Job complete.

Arrived on site for washer filling and not continuing cycle. Inspected unit and work area. Found standing water in unit. Activated drain pump and found pump louder than normal. Found unit not draining. Found drain pump filter clogged with lint. Removed lint and tested operation. Found slow drain and pump still loud as bearing failed. Disconnected pump to hear tub bearing and found good. Will need to replace drain pump

"Arrived on site to diagnose a washer that is making unusual noise. Found gearcase bearings loud, but unit is fully functional. Advised customer that noise in itself isn't covered under warranty. No further repairs to be done at this time and job is complete."

Arrived on call for complaint of not spinning properly. Ran diagnostics no code. Ran calibration and test cycle all functions working properly. No errors found at this time no leaks detected at time of service.

"Arrived on site and inspected oven and found oven liner enamel is flaking off in several places, took pictures.

Arrived on call for complaint of door falling found the friction pads damaged. Replace pads and test. No leaks detected at time of service.

Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit test good job complete.

Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for not pulling air normally and causing issues, upon inspection found the fan did not spin fully on high speed, replaced fan and tested. Complete"

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit did heat normally but the customer was new to a gas stove. Tested unit and found it was a bit hot. calibrated down 10 degrees and tested. Complete"

Arrived onsite to install previously diagnosed parts. Uninstalled failed heating element and installed new one then tested the unit by running a diagnostics cycle. Found no leaks and the heating element heating up. Unit is now operating as designed.

Arrived onsite for unit with no power. Found that there was an open ground on the wall outlet. Tested unit with extension cord to an outlet that had 120 with no opened ground. Ran unit through test cycle.and unit operate correctly. Instructed customer to seek electrician to have opened ground circuit resolved. Job complete

Arrived onsite for unit not defrosting. Looked at the unit and saw that the freezer side was built up with ice. Checked the unit from the control and found that the bi metal has failed. Let customer know that the unit needs 24 to 48 hrs unthawed before returning to service. Rescheduled with customer. ;

Arrived on call for complaint of noise. Used sound pads and adjusted leveling to remove noise. After adjustment the level of noise return to normal.

"Arrived on site and 3/3 on a refrigerator with dispensing issues. Confirmed the complaint and found when the freezer door switch is held the unit dispenses ice properly, but when the door is closed the unit wouldnt dispense any ice. Found the water wouldnt dispense also, ordering both switches, control and will return with the pads. ; ordrng 1 W11457217 (Freezer door switch) and 1 W11384469 (Switch) and 1 W11035748 (CNTRL-ELEC)"

"Arrived on site for Occasional (sometimes months apart) the microwave will not work, we will get a message that says ?open and close the door and press start?. Sometimes doing so will clear the malfunction and sometimes it will. Found interlocks failed. Removed interlocks and installed new interlocks. Tested microwave and it is running as designed. Job completed."

"Arrived on site to inspect unit for not turning on due to a bad console. Upon inspection found the units console shorted causing issues, replaced console and the unit worked normally, vents still needed to be cleared, gave customer number of vent wizard. Complete"

Arrived on site for leaking fridge . Found valve leaking at quick connector. Replaced valve . Ran fill and harvest . All connections are good and dry . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for not allowing panel to close due to a missing slide. Upon inspection found the left slide broken causing issue, replaced both slides and tested. Complete"

Arrived onsite to replace lid and both right and left hinges. Replaced lid and both right and left hinges. Unit operates correctly. Job complete

"Arrived on site to replace lid,hinges and hinge pins. Replaced lid hinges and hinge pins. Unit is functioning correctly job complete"

Arrived on site to diagnose range that the front right burner is not heating on. Ran element and found no heat coming. Found element open. Replaced element with new and retested. Verified unit working as designed. Call complete.

Arrived on site to diagnose microwave that customer was informed had no light bulb socket. Removed cover and verified socket is present and to acquire a new bulb. Unit working as designed. Call complete.

Arrived onsite for freezer door getting stuck. Found the left and right rails were falling and bearings on both sides were seizing. Need to replace both rails. Replaced both rails. Tested door. Door opens and closes as designed. Job complete

Arrived on site to install previous diagnose part. I gained access to the bracket and cleared out excess foam. I installed the new cover and it is working as designed. Job complete.

"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics all test passed."

Arrived onsite for error code and unit making noise. Found F5E4 latch issue. Found latch motor continually to cycle after pressing clean cycle selection. Cancel on keypad was not functioning. Found control continually sending voltage to the latch motor. So replaced control. Tested unit and found latch motor would still be energized and run continuously. Unit is also having latch motor issues. And Will need latch motor replaced. Ordering latch motor.Need AUTHO. Office to reschedule ; ordrng 1 W10883049 (Door switch) and 1 Needautho (Need autho)

"Arrived on site to inspect unit for not closing normally due to broken parts and not cooling due to a shorted board. Upon inspection found the rack parts snapped causing issues, replaced all parts provided and found the cover needed to be replaced ordering cover and autho. Replaced control and programmed unit, all functions worked and compressor started. Office to reschedule; ordrng 1 12656820 (Cover) and 1 Autho (Autho)"

"Arrived on site for dryer not heating. Inspected unit and work area. Mead incoming voltage to unit and found correct voltage. Tested voltage at timer and found correct. Gained access to heater and fuses. Measured resistance and found thermistor fix opened/ failed.Removed thermostat and installed new. Assembled unit and tested operation. Found unit heating as designed.

"Arrived on site to test unit for buttons not responding. Found 1,2,3,4 not responding. Replaced console test unit and unit test good. Also found when you open the door the whole unit comes forward. Found wall bracket not installed correctly making unit shake and come forward. Customer will talk to builder."

Arrived onsite for to check the dryer not being plugged because they are stacked. Found that the plug was barely in the socket. Was able to get the plug in and unit was working with no issues. No issues at this time. Job complete

Arrived on site for icemaker issues. Checked harness found broken ground wire and damaged wires in harness sleeve diagnosed unit will need a new freezer door.

Arrived on site for Oven will not heat up. Found latch switch does not click when door is closed. Tested hinges and the door is closing fine. When I press the left side switch with my finger on the latch the switch does not click every time. I requested the latch when I received the callback but the latch did not arrive at the parts department yet. Im requesting the latch again (marked as failed to bring with me) and will return with all parts to complete the repair. I showed the customer how to make the switch recognize the door is closed by gently pulling on the door handle forward and backwards until the switch clicks and turns off the light. Once the light turns off the oven heats as designed. ; O-emld tckt

Arrived on site to test unit for no power. Found loose connection at junction. Secured wires at junction test unit and unit test good job complete.

"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised that the unit wont wash, but itll fill and rinse and drain. I placed the unit in diagnostics showing error code F8E1-Long Fill/No Fill. I cleared the code and continued with testing. When the unit was to fill with cold water, the unit stopped and shut down. I placed the unit back into diagnostics and retested and it completed testing but did not fill properly. I removed the water hoses and found debris in the cold valve. I removed and replaced the valve and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dryer with lone dryer times. I performed and vent airflow test and found that there was poor airflow with the vent tube on and with the vent tube off it showed good flow. Which points to there being a blockage in the exhaust vet in the house. I advise customer to have his vents cleaned. Unit operating as designed.job complete

"Arrived on site for a washing machine that is not completing cycles again. Inspected unit and work area. The customer advised the unit is not updating again after running to Lowes of laundry favor. Looked underneath the unit and found the cam broken again. Spoke to ER and was advised to replace the gear case, cam, and shifter. Replaced all parts and test of the unit. As designed."

On site for dishwasher top rack getting off track. Confirmed complaint. Found left side front wheel dislocated from track due to rack roll out stops loose. Replaced both stops and adjusted leveling of unit. Unit functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Removed heater and evap fan. Installed new heater and evaporator fan. Powered on fridge and compressor turned on and temps are dropping. Fans running. Asked customer to purge water dispenser and allow twenty four hours before placing items back in fridge. Job completed.

Onsite for washer not turning on. Confirmed complaint. Found washer not responding when power button is pushed. I was able to get washer to enter diagnostics. No errors found. Unit wouldnt power down. It finally responded after pressing power button. Ordering UI and control. Office to reschedule. ; ordrng 1 W11458345 (Drain pump)

"Arrived on site for a washing machine that is not completing cycles intermittently. Inspected unit and work area. The customer advised they ran a bulky load about a week ago and it did not finish the cycle. They also advised that they had run a towel cycle a few days before that and that that load did not finish the cycle either. I ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. I asked the customer what type of load she was running on the bulky cycle and she advised that she was washing some rugs. I did inform the customer that the unit will have a difficult time washing rugs due to the weight of them and due to potential for off-balance loads. I instructed her that it is possible that the reasoning that shes getting those types of loads not finishing is because it does go off balance and its not completing the cycle. She advised that she has been running the unit for the past two months with normal loads and the unit has not had this problem but wanted to get a checked out due to having two loads do the same thing. I called whirlpool Techline and spoke to Andrew SR# 7731676789. He advised that the unit showing a minute left on the cycle and continuing to run was an indicator of an off-balance issue. He advised that based on the information, the issue is with the customer loading and low types. Went over loading with the customer and the unit is working as designed. Call complete."

"Arrived on site for door not closing properly. Found righ hinge failed . Replaced hinge . All checked normal.

Arrived onsite and determined heating loss due to short in supply. Voltage drops when under load. Advised customer on findings. Dryer is otherwise operating as designed. All checks good.

Arrived on site for a refrigerator that has a gasket thats not sealing properly. Inspected unit and work area. Confirmed to the customers complaint and found that the door gasket had not been pushed into the door causing this issue. Realigned the gasket inside the door and tested the unit several times. The unit began to work as designed. Call complete.

"Arrived on site and for front load washer not spinning. Customer was actually washing a load when I arrived, so I watched the load during the wash, drain and spin cycles and unit preformed as designed. Customer advised the unit seemed unbalanced, so I leveled the unit and checked for error codes and found F0/E2 Oversuds. Unit tested properly. Job complete"

"Arrived on site for washer functioning correctly during cycles after started and also not turnin on/off. Upon arrival confirmed complaint. Upon further inspection found lidlock activated, and all other functions not responsive (lights, diagnostics, etc). Inspected ACU and found corrosion around board. No evidence of valve leaking. Replaced ACU after confirming stable 120volts. Also found clog in air trap and removed blockage. Found unit fully functioning as designed after running factory reset with new ACU. Call complete"

"Arrived on site for washer with broken lid. Upon arrival confirmed complaint. Inspected lid, and all hinges. Found hinges functioning as designed and not broken. Found lid lock functioning and lid and hinges also working as designed.

"On site for cooktop certain burners not igniting and wont stay lit after lighting with lighter. Confirmed complaint. Found knobs internally stripped making it difficult to turn burners on, orifices corroded and clogged not letting gas out, burner heads and caps worn due to normal use over time, screws holding orifice brackets rusted and unable to remove. Ordering LP orifices, maintop, orifice brackets, knobs, module, screws, burner heads, and caps. Office to reschedule. AUTHO.; ordrng 1 WB62T10370 (Maintop) and 5 WB03T10325 (Knobs)s and 2 WB16K10070 (Burner head 5k)s and 2 WB16K10055 (Burner head 9.5k)s and 1 WB16T10046 (Burner head 12k) and 2 WB29K10022 (Caps 5k)s and 2 WB29K10023 (Caps 9.5k)s and 1 WB29K10024 (Cap 12k) and 5 WB01K10112 (Electrode clips)s and 1 WB13K10014 (Ignitor) and 15 WB01T10106 (Screws)s and 2 WB02K10361 (Bracket 340)s and 2 WB02K10360 (Bracket 339)s and 1 WB02K10362 (Bracket 341) and 1 WB28T10134 (Tube LT FRT) and 1 WB28T10135 (Tube CTR) and 1 WB28T10125 (Tube RT REAR) and 1 WB28T10127 (Tube LT REAR) and 1 WB28T10133 (Tube RT FRT) and 1 WB28K10214 (Orifice FT RT) and 2 WB28K10031 (Orifice RR&CTR)s and 2 WB28K10215 (Orifice LT REAR&LT FNT)s and 5 WB01K10037 (Orifice nuts)s"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested the unit. The unit began to dispense water and ice as designed. Advised the customer to get the unit 24 hours to cool and begin making ice. Call complete.

"Arrived on site ,replaced bellow . Bellow is no longer rubbing on inner basket . No water leaks detected at time of service. Job complete"

Arrived on call for complaint of not stopping when door is open. Found the door switch stuck in closed mode. Replace switch and now it is working properly.

"Arrived on site to replace previously diagnosed control, moisture strips and harness. Verified parts were needed. Replaced parts, tested unit, unit working as designed. Advised customer with larger loads, loads may need rearranged to get fully dry. Job complete."

"Arrived on site to test unit for water still present at end of wash cycle. Found rain hose kinked causing water to remain. Unlinked hose, tested unit, unit is now working as designed. Advised customer unit will be damp on inside after cycle and unit is working as designed. Also advised to prop door open once cycle is complete for best drying results. No leaks detected. Job complete."

Arrived on site to test unit for gas leak. Found gas leak coming from gas line connector. Secured connector test unit and no leaks present at this time job complete.

Arrived on call for complaint of not complete draining cycle. Ran diagnostics and no codes. Would like to replace the sensor ; ordrng 1 WD21X22838 (Sensor)

"Arrived on site , replaced led drive module . Light lit very dim and went dead . Ran wiring tests with SW . Called tech line , recommended replacing led drive led . Ordering led lights for both sides . No water leaks detected at time of service. Call to set return Sr 7732379383; ordrng 2 WPW10515057 (Led module)s and 1 W10871583 (Harness) and 1 WPW10515058 (Driver led)"

"Arrived on site to test unit for not responding and to take unit off pedestal. Customer stated she did not want unit removed off pedestal. Cycled power to unit and found all components receiving proper voltage but console not responding. Found ribbon on console was not properly seated into connection. Secured connection, and console instantly responded. If issue persists recommend replacing ACU per service pointer W11481344. No leaks detected. Job complete."

"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor not kicking on, found 120v to relay but no voltage out of relay. Spoke with SW and confirmed. Ordering relays. Office to reschedule ; ordrng 1 WR07X10088 (Relay) and 1 WR02X11949 (Relay)"

Arrived on site to diagnose a washer that has a broken handle. Washer door handle cracked and broken off machine.

Arrived on site for a dryer that is flashing an F2 E2 error code. Inspected unit and work area. Placed the unit in service diagnostics and found an F2 E1 (UI stuck key) error code. The customer advised that the unit flashes this error code once every 5 to 6 cycles. Tested the dryer and ran it for five minutes. Found the error code pop up as the customer stated. Replaced the console and tested the unit. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. I found the water flow returned to normal.Call complete.

"Arrived on site to inspect unit for making extra noise when cycling. Upon inspection found the vent coupling making extra noise as well as vibration between panels. Added a soft pad under foot and the vibration quieted, attached vents and instructed customer to add soft feet to unit. Complete"

Arrived back on site for same issues of dryer not heating. Confirmed the complaint and found when the timer was set to dry it took several times before the unit actually started. Also R&R the cutoff and element. Reassembled and unit heated. Customer satisfied

"Arrived on site to inspect a microwave not responding to commands. Confirmed and checked all switches and the fuse and all checked good. Confirmed the issues were from within the control panel because the unit wouldnt allow the customer to make several selections. Unit will require control panel assembly due to button issues and it not responding to customers input, capacitor magnetron and diode. Office to schedule return services ; ordrng 1 WB07X10626 (Control panel assembly) and 1 WB27X10017 (MAGNETRON) and 1 11QBPUNIV (DIODE) and 1 WB27X10011 (Capacitor)"

"Arrived on site for dryer sparking. Discovered the units panel control wouldnt all me to make any definite cycles. The panel control assembly, main control to complete the repair. Also returning with previously ordered parts. Office to schedule return services ; ordrng 1 134557200 (CONTROL BOARD, MAIN) and 1 134557000 (Panel control assembly)"

"Called Whirlpool Tech Line and spoke with ADRIAN SR 7732380475. Adrian walked me through a couple of checks and advised me to replace the ui, console control and harness. After replacing the above parts, the unit tested properly without any issues. Job complete"

"Arrived on site for a range that is not heating properly. Inspected unit and work area. The customer advised that the unit does he properly sometimes click that he notices it does not heat when the door light is on. Tested the unit and found the unit heated up to a 400?F bake cycle. Tested the broiling elements and found that working. I had a customer show me how they closed the door and found the customer being extremely gentle with the door to wear in the door switch does not get activated completely. Advise the customer that he needs to make sure the door is completely closed for the unit to continue to heal as it is a safety feature of the unit that if the door is open for more than 30 seconds, the unit will stop heating. I showed him during a broil cycle how that works. The unit is working as designed. Call complete."

"Arrived on site for refrigerator having ice buildup on RC evaporator. Found scratches on floor from unit being previously pulled out of location. Found ice ice buildup on evaporator and drain pan warped. Performed diagnostics mode and laced unit in basic defrost mode. Will need to replace harness and drain pan. . ; ordrng 1 W11457241 (Drain pan kit)"

"Arrived on site for a refrigerator that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage at the wall. Found improper voltage at the wall. Found 123 V going from neutral to ground and from hot to ground. However, found only one volt going from neutral to hot. Used an extension cord to plug the unit into another outlet. Found the unit came on and began operating as designed. I advise the customer that their issue is an electrical supply issue. Unit is working as designed. Call complete."

Arrived on site for microwave needing previously diagnosed ui control. Upon arrival confirmed prior complaint. Found door in poor condition and couldnt safely remove exterior components/door in general to access control. Informed customer of findings and due to wear on door unit would multiple door components to safely complete repair.

"Arrived on site for refrigerator needing previously diagnosed main control kit. Upon arrival confirmed prior complaint and installed needed part. After reassembling unit found lights, switchs, and controls all functioning as designed.

Arrived on site to test unit for unit leaking. Found unit leaking from sump and motor.

"Arrived on site to inspect unit for the metal peeling from the glass, upon inspection found the units glass separated and causing issues, ordering outer glass. Office to reschedule ; ordrng 1 W11167877 (Outer glass)"

"Arrived on site for noise when door is opened past 45?. Replaced extension,shim,hinge,bracket and bushing,reinstalled spring tested door operation good noise no longer present.

"Arrived on site to inspect range with no power. Upon further inspection, I found the display blank and non-responsive. Tested voltage at the utmost and got zero volts. Found the breaker tripped. Cycled power and checked voltage and got 248V. Plugged unit in and tested on Bake at 340 degrees and found no voltage getting to the element. I removed and replaced the main control and retested and unit is operating as designed. I tightened the harness connections at the terminal block. Job completed."

Arrived on site to replace door for wine cooler. Replaced door and all is working properly at this time.

Arrived onsite for damaged pane and replaced panel. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite for unit not draining. Looked at the unit and saw left over water inside the tub. Found that the garbage disposal did not have the hole punched out for the water to drain properly. Punched the hole out, put unit to drain and all water drained from the unit with no issues. No leaks at this time. Job complete"

"Arrived on site to inspect unit for not closing normally due to a bent panel. Upon inspection found the panel separating causing issues, replaced outer panel and tested. Complete"

Arrived onsite and found freezer evap frozen over and fridge cooling suffering as a result. Ordering bimetal and heater. Customer to defrost prior to return. ; ordrng 1 W11234406 (Bimetal harness) and 1 WP2323198 (Heater)

Arrived on site to test unit for upper rack falling. Found nothing broken just wheel not in track making upper rack not sit correctly. Also found upper rack spray arm was off. Secured spray arm test unit and unit test good job complete.

"Arrived on site for dishwasher dispenser door release had came off of dispenser assembly. Inspected unit and work area. Attempted to repair dispenser and found clips broken off of dispenser assembly. Removed dispenser and installed new. Assembled unit and performed diagnostics mode, no error codes. Found all components working as designed. No water leaks detected during service."

Arrived onsite for unit not starting when door gets closed. Customer showed that when it is closed it wont start sometimes. Customer showed me how they closed it and let them know that the way they were closing the door was not correct as it was too soft for the switches to turn on the unit. Showed them that the door to the unit needs be decent slam to the allow the switches to activate fully. No issues at this time.

"Arrived on site for unit not draining and not drying. Ran unit through diagnostics and there were no error codes. Ran unit through test cycle and all components are working as designed. After speaking with customer, they were not aware of rinse aid. Instructed customer about the benefits of using rinse aid and the drying process. Also instructed customer about supplying hot water through tap and properly loading dishes. No leaks present at this time. Job complete"

Arrived onsite for glass being cracked on the inner glass. Looked and saw the glass was cracked. Replaced the glass. No issues at this time. Job complete

Arrived on site to install previously diagnosed parts. I installed the new dispenser motor. I then tested the unit and found it working as designed. Call complete.

Arrived onsite for the top oven not lighting up to bake. Checked the unit in diagnostics and noticed that both oven sensors are not reading correctly are reading 10 and 20 degrees above the room temperature in the unit and the glow igniter in the top oven was not igniting.Job complete

Arrived on call to replace previous diagnosed part. Found the drum is defective. ; ordrng 1 W10541657 (Drum)

Arrived on site and inspected refrigerator and found when compressor is running cardboard assembly cover below compressor is vibrating.. Added sound pads in between compressor bracket and cardboard cover. Noise has now stopped. Job complete

"Arrived on site for dishwasher having scratches on control panel. Inspected unit and work area. Found no scratches on panel. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Contacted office and confirmed that we have not been out to service previously."

"Arrived on site. Removed defective icemaker,installed a new icemaker ran diagnostics icemaker passed harvest ran fill test passed."

"Arrived on site for a vent hood with flickering lights. Upon testing the unit I found the flicker would only occur when lights were on low setting. I gained access to the bulbs and found them all good. I inspected the harness and housings and found them good. I called techline and spoke to Steve and received SR# 7732374464. Steve walked me through checking voltage at the switch assembly and terminal block for the voltage to the lights. We found both steady with no fluctuation and having the proper voltage. Steve recommended replacing all bulbs and the switch assembly. I am ordering the assembly, two bulbs, and will return with the two lights on hand to install. Office to reschedule. ; ordrng 2 W11388881 (Bulb)s and 2 W10853393 (Switch)s and 1 W11193832 (Switch)"

"Washer is stacked, took pictures. Arrived on site and inspected washer and found debris between bellow and door glass surface. Inspected bellow and it is is good, ran all functions is manual diagnostics and everything passed. Sent a short video to PR of washer agitating but not leaking. Replaced dispenser and showed customer how to adjust detergent concentration. Job complete"

Arrived on site for unit not draining. Found knock out plug still in disposal. Removed knock out plug and test the unit. Unit drains correctly. No leaks present at this time. Job complete