Service History 708 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78759

David Z

Job Details: 10/25/2021

"Arrived on site to follow up on refrigerator with severed harness to pantry drawer. Replaced harness with new harness and tested. Verified all functions are online at this time. Found water on the floor of the RC and spotted ice in the drain hole of the evap drain pan. Advised customer this could be due to the fan having issues due to severed pantry harness, and to defrost the unit and dry out water and follow up if water returns.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Cedar Park, TX 78613

Justin

Job Details: 10/25/2021

"Arrived on site for an ice maker not dispensing ice. Upon further inspection I found the ice bin full, and the ice maker producing ice. I tested the ice dispenser motor and never heard it energize. I gained access to the dispenser motor and tested voltage. I found none. I gained access to the UI connections and found them good. This indicates a faulty UI not sending the correct voltage to the dispenser motor. I am ordering the UI to return and install. I will also bring back to dispenser motor to test once we replace the UI. Office to reschedule. ; ordrng 1 W11387384 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78746

Luis

Job Details: 10/25/2021

"Arrived on site for ice droplets on drawers and roof in freezer. Called tech support,per tech support checked middle divider between freezer and fresh food small gap,per tech support raised freezer door to allow a better seal on gasket."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, TX 78628

Tommy

Job Details: 10/25/2021

Arrived onsite for ice maker not operating. Upon arrival found unit is operating as designed. Unit is overloaded causing intermittent issues with ice production. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Jarrell, TX 76537

Lou

Job Details: 10/25/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the range cooktop breaking, I removed and replaced the cooktop and vacuumed the broken glass from the burners and cooktop area. Tested the unit and it is operating as designed. I vacuumed shards of glass from the floor around the unit.Job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS07

Near Lago Vista, TX 78645

Justin

Job Details: 10/25/2021

Arrived on site to install previously diagnosed parts. I installed the new fuse and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/25/2021

"Arrived on site to test unit for no ice production, tested unit found ice cube stuck in feeder arm, not allowing ice maker to cycle, removed ice cube, put ice maker in diagnostics, ice maker running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model KEMS309BSS01

Near Austin, TX 78746

Leonardo

Job Details: 10/25/2021

"Arrived on site fo test unit for turning on and off on its own. Tested unit for turning of and on,found keypad turning off on its own. Need to replace console. Ordering new new console. Office to reschedule.; ordrng 1 W10570025 (Console)"

We serviced a

WHIRLPOOL DRYER

Model MDE5500AYQ

Near Del Valle, TX 78617

Matthew

Job Details: 10/25/2021

Arrived onsite for dryer making noise when in use. Upon arrival tested unit and found internal banging happens as drum rotates. Disassembled unit and found loose baffle screws hitting cabinet. Tightened screws and tested. No more noise. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AB03

Near Austin, TX 78759

Taylor M

Job Details: 10/25/2021

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Austin, TX 78752

Taylor M

Job Details: 10/25/2021

"Arrived on site to replace oven gasket and igniter, upon arrival I gained access to the gasket and replaced it, when I opened the box to the igniter I found that it was broken at the graphite,with a new igniter to complete the repair. .; ordrng 1 W10918546 (Igniter)"

We serviced a

FRIGIDAIRE FREEZER

Model FPRU19F8RFF

Near Austin, TX 78737

Luis

Job Details: 10/25/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ0

Near Austin, TX 78721

Scott

Job Details: 10/25/2021

"Arrived on site for heater not coming on . Ran diagnostics got latch error code . Checked ,couldnt find fault with latch . Ran test wash all checked normal. Heater is coming on . Did recommend that tenent start using rinse aid .no water leaks detected at time of service. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78702

Jacob

Job Details: 10/25/2021

Arrived onsite for unit blowing out lint on the outside of the house of the vent chute. Customer was wondering if there was something to help with the lint shooting out on the ground the way it does. Customer pulled out the lint screen and it was covered fully. Let customer know that the lint screen should be cleaned often and should help with lint from coming out of the vent and to the outside of the house. Suggested to but a vent vent cage for outer of the house to help with keeping lint from littering the ground on there yard. No issues at this. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Austin, TX 78738

Brandon

Job Details: 10/25/2021

"Arrived on site for customer complaint of unit not heating, found failed mag, cap, and diode, I replaced parts, unit tested good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Seguin, TX 78155

Noah D

Job Details: 10/25/2021

Arrived on-site to inspect unit for clicking sounds during agitation and no water. Upon inspection found the unit did click when agitating. Replaced clutch and sound went away. When running quick wash the unit didnt fill at all and started. Replaced control and unit functioned normally. Complete

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Cedar Park, TX 78613

Kayman

Job Details: 10/25/2021

Arrived onsite for dryer with blown thermal fuse. . I tested the unit with the provided vent test kit and it showed the vent to be blocked. I removed the vent hose and tested again. The test now showed a clear vent system. I advised the customer to have the vents cleaned out to prevent the fuse from blowing again. I collected the above total via cc. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEM8

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 10/25/2021

Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer door switch failed and not powering icemaker. Switch will need to be replaced; ordrng 1 W11396033 (Switch)

We serviced a

GE MICROWAVE

Model PEB1590SM2SS

Near Cedar Park, TX 78613

Justin

Job Details: 10/25/2021

Arrived on site for a microwave automatically turning on after the door was shut. I gained access to inside the unit and found the magnetron physically burned out. Upon further inspection I found the wave guide burnt as well.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78738

Robert

Job Details: 10/25/2021

Arrived on call to replace previous diagnosed part. After replacing light switch in freezer lights working properly. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Andice, TX 78628

Lou

Job Details: 10/25/2021

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer demonstrated the noise by dispensing water and after a few seconds, the valve began to make a loud chatter or jackhammer noise. I removed the filter and the noise got louder. I disconnected the water line at the left upper hinge and retested and the noise stopped. I removed the waterbox cover and found a small amount of water on the cover and water slowly dripping from the opening where the water line goes into the cabinet to the hinge. Also found the ice melting. I found the ice bin door gasket badly crimped allowing warm air into the ice bin and melting the ice. I am ordering the ice bin door, water line in the door, water line from valve to hinge and will return with the filter head and dual valve. No water leaks observed at the end of service. Office to schedule return service due to the availability of parts.; ordrng 1 W11484606 (Water line from valve to hinge) and 1 WPW10499015 (In door water line) and 1 W11171728 (Ice bin door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Cedar Park, TX 78613

Justin

Job Details: 10/25/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Briarcliff, TX 78669

Brandon

Job Details: 10/25/2021

"Arrived on site for customer complaint of unit not cooling, found freezer door was not closing due to bin being out of alignment, I aligned bin, door shut properly, unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS02

Near West Lake Hills, TX 78746

Luis

Job Details: 10/25/2021

"Arrived on site for water leaking. Took pictures of damaged floor and uploaded. Customer replaced with a second filter and turned off icemaker. Powered on icemaker,icemaker ran through a cycle and filled with water,no leaks under unit,ran dispenser no leaks under unit,unable to find source of any leaks possible defective filter or filter wasnt fully seated into housing.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Dripping Springs, TX 78620

Tommy

Job Details: 10/25/2021

Arrived onsite for washing machine not operating as designed. Upon arrival found unit to be operating as designed spoke with customer on unit operating and that being agitating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/25/2021

"Arrived on site for a washing machine that has a cracked lid. Inspected unit and work area. Confirm the customers complaint and found the lead separating at the left-hand hinge. Replaced lead and around the unit through a manual test and the unit passed. Ran the unit there an auto test and the unit ran as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/25/2021

Arrived on site for DRY not operating. Found air vent had approximately 1/2 gallon of water inside. Removed vent and dumped water out. Reconnected vent and ran a timed dry to remove any residual water from the vent and interior of dryer. Showed customer what I had found and they took a video so they could show the builders the issue. Let customers know I wanted to leave the timed dry running and to allow it to run a full cycle for 40 minutes after I leave to make sure its dry as possible. Explained they would want to disconnect the vent from the wall if it rains to avoid water from getting inside vent again and causing further damage to the dryer. Job completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78738

Brandon

Job Details: 10/25/2021

"Arrived on site to replace failed heating element, after replacing I cleared all error codes and ran a test cycle, unit tested good."

We serviced a

GE DRYER

Model HTX24EASK0WS

Near Round Rock, TX 78664

David S

Job Details: 10/25/2021

Arrived on site to install previous diagnose part. I gained access to the motor assembly and replaced it with new. I reassembled the unit and tested it. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Round Rock, TX 78665

Wesley

Job Details: 10/25/2021

Arrived onsite for no ice production. Tested unit temps and found freezer temp 16.5f and fridge temp 45f and ice box temp 22.5f. No ice obstruction visible and compressor is running and airways are clear. Checked for UV dye leaks from front and back and in cabinet and did not find a leak. Advised customer on findings and spoke with PR.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Austin, TX 78705

Scott

Job Details: 10/25/2021

"Arrived on site for banging noise in dryer . Found dryer very noisy . Ordering service pointer , noise kit and pads . Call to set return ; ordrng 1 W11401018 (Noise kit) and 10 W11113654 (Sound pad)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Georgetown, TX 78633

Tommy

Job Details: 10/25/2021

Arrived onsite for refrigerator not making ice. Upon arrival found unit ice maker not operating. Replaced ice maker and tested unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model JJW2830IL01

Near Austin, TX 78737

Leonardo

Job Details: 10/25/2021

Arrived on site for unit shutting off. tested unit for shutting off and did not find any error codes on upper or lower oven.tested both upper and lower ovens to 350. Unit tested good.job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78738

Brandon

Job Details: 10/25/2021

"Arrived on site to replace damaged panel, I replaced panel, tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bastrop, TX 78602

Matthew

Job Details: 10/25/2021

Arrived onsite for refrigerator leaking. Upon arrival tested unit. Found faulty valve. Busted gasket internally. When ice maker was called for water the water would spray from valve and tube connector. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7959SKZ0

Near Cedar Park, TX 78613

Kayman

Job Details: 10/25/2021

"Arrived onsite for dishwasher leaking. Upon inspection I found FAE2 F8E2 stored in the system. I tried entering diagnostics but I was not able to with the display showing 2h 1h then turning off. I called techline to document, we found the back left heater grommet was leaking. He advised replacing the main control console and heater. I noticed water trails coming from the dispenser and vent. Yellow oily substance dripping down from the dispenser. Requesting autho for dispenser, vent, control, UI, heater. SR#7732072767 JOEL office to R/S due to part availability. ; ordrng 1 W11537778 (Heater) and 1 W11410068 (Control) and 1 W11414079 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Cedar Park, TX 78613

Justin

Job Details: 10/25/2021

"Arrived on site for an oven with the bottom oven intermittently not heating. I put the unit into diagnostics mode and found no stored error codes. I then gained access to the lower ovens ignitor and tested the unit. I found the ignitor getting red, but never lighting. I gained access to the back of the unit and found the ignitor getting proper voltage. This indicates a faulty ignitor. Office to reschedule."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/25/2021

"Arrived onsite for dishwasher leaking and filling up with murky water on its own. Upon inspection I found F2E2 F6E4 with missing digits on the display. I drained the unit and monitored the filter cavity. I found the cavity slowly filling up. The customer showed me a video of the tub over full of water and the float was completely submerged. I ran diagnostics multiple,e times but could not recreate a issue with the float. I explained how the component can get blocked or held down causing the unit to keep filling and eventually leak. I am ordering the UI to replace for the missing digits and replacing the drain hose on return trip. Office to R/S due to part availability. ; ordrng 1 W11219637 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7959SKZ0

Near Austin, TX 78747

Kevin

Job Details: 10/25/2021

"Arrived on site and tested unit for not draining properly. Found error codes F9e1 and f8e2. Will also need drain pump and wash motor to ensure completion.

We serviced a

GE DISHWASHER

Model CDT805P2N1S1

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/25/2021

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Tested in normal operation and found leaking at wash motor. Removed failed wash motor and installed new with added clamp. Reinstalled unit and tested operation. All tested good, no water leaks detected."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Austin, TX 78745

Kevin

Job Details: 10/25/2021

Arrived on site to install previously inspected part. Installed new damper and tested unit. Working properly.

We serviced a

WHIRLPOOL RANGE

Model KSEB900ESS3

Near Austin, TX 78745

Kevin

Job Details: 10/25/2021

"Arrived on site to install previously inspected parts. Installed new control panel no tested unit. Unit tested good, no gas leak detected. Took one picture. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS3

Near Kyle, TX 78640

Leonardo

Job Details: 10/25/2021

"Arrived on site for unit making noise. Tested unit for making noise and found bad diode. Replaced diode, tested unit. Unit work good. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Andice, TX 78628

Jonathan S

Job Details: 10/25/2021

Arrived on site for oven not powering on. Inspected unit and work area. Removed unit and found only 120 volts going to unit. Found no voltage at L1. Informed customer of failure and junction box seems to be located behind built-in microwave. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78705

Scott

Job Details: 10/25/2021

"Arrived on site , unit is now hooked up to water . Replaced dampener . Water dispenser is dispensing . Icemaker is making ice and filling . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Austin, TX 78759

David S

Job Details: 10/25/2021

Arrived on site for center burner not lighting properly. I inspected the unit and work area. I found the center burner hard to light. I pulled the burner head and found the orfice holding and the burner head covered in debris. I cleaned the orfice holder and the burner head. Inretested the unit and it is working as designed. I spoke to the customer about proper cleaning of the unit. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Georgetown, TX 78633

Lou

Job Details: 10/25/2021

"Arrived on site to inspect microwave not working. Upon further inspection, I found the control panel non-responsive. I removed and replaced the 3 controls and tested the unit. Unit is operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Marble Falls, TX 78654

Cliff

Job Details: 10/25/2021

Arrived on site to replace previously ordered parts for dryer. Replaced motor and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Canyon Lake, TX 78070

Andrew

Job Details: 10/25/2021

"Arrived on site to test unit for no ice production. Tested unit found ice maker error code E5(bad thermistor). Replaced ice maker, tested unit, working properly. Ice maker valve filled as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 10/25/2021

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not fully installed and reinstalled gasket. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near New Braunfels, TX 78132

Andrew

Job Details: 10/25/2021

"Arrived on site to test unit for not drying properly. Found unit not heating. Found unit power cord it connected properly to terminal block, fixed connections to proper location. Tested unit with air flow tester and found unit failed with venting attached. Tested unit again with venting removed and unit passed. Showed customer results and advised not to use unit till venting is cleared by professionals. Unit heating and found unit its self is working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78681

David S

Job Details: 10/25/2021

Arrived on site to install previous diagnosed parts. I gained access to the fresh food evaporator and replaced the harness fan and drain pan. Insured the drain is clear. I also replaced the UI and the fc led module. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HV01

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/25/2021

Arrived on site to install previously diagnosed parts. Removed UI and installed new UI. Powered ovens on for two minutes then powered down. Removed main control and installed new control. Powered up oven. Oven is ready to have WIFI and Whirlpool app integrated. Ran both ovens to preheat at 350. Both ovens preheated as designed. Customer noticed the light was no longer staying on. Tested light at control and it was turning off and on as designed. Ran both broils and ovens are broiling as designed. Let oven sit off in idle mode for a few minutes and stayed off. Job completed.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Dripping Springs, TX 78620

Robert

Job Details: 10/25/2021

Arrived on call for complaint on buttons getting stuck. Found the control out of position allowing the buttons to slip behind and stick. Adjusted the control to proper position.

We serviced a

WHIRLPOOL WASHER

Model NTW4605EW0

Near Elgin, TX 78621

Matthew

Job Details: 10/25/2021

Arrived onsite for washer getting clothes stuck in agitator. Upon arrival found items stuck under agitator and base plate. Removed bolt from agitator to loosen but would not come loose. Found base plate came loose as well but items were jamming components from being accessible. Agitator was locked in place. The agitator and base plate would have to be broken off and replaced. Notified customer that it is possible that in the current condition additional parts may be needed but would not know for sure until agitator is removed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78704

Luis

Job Details: 10/25/2021

"Arrived on site for no water and door issues. Diagnosed frozen water lines,defrosted water lines tested water dispenser working,adjusted tubing and temperature in fresh food. Adjusted front brackets on doors,checked door seals good checked door operation good."

We serviced a

HOTPOINT DISHWASHER

Model HDA2000G02WW

Near Harker Heights, TX 76548

Tyler

Job Details: 10/25/2021

Arrived on site for dishwasher not draining or finishing cycle. Upon arrival I found drain silonoid still in tact and functioning. Found some dirty water in tub but drain line was installed correctly and not causing backflow. After running multiple tests I found no faults or issues with units functionality. Informed customer to use unit and let us know if issue returns. Call complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Dripping Springs, TX 78620

Robert

Job Details: 10/25/2021

Arrived on to replace previous diagnosed part. After replacing condenser fan motor test icemaker. Icemaker working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Round Rock, TX 78681

David S

Job Details: 10/25/2021

Arrived on site for dishwasher being noisy.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS04

Near Austin, TX 78738

Brandon

Job Details: 10/25/2021

"Arrived on site for customer complaint of intermittent noise issues, I wasnt able to duplicate noise completely, but am almost positive its coming from the convection fan motors.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near New Braunfels, TX 78132

Andrew

Job Details: 10/25/2021

Arrived on site to test unit for dripping into tub when not operating. Found valves were completely clogged and corroded. Also found water lines from home valves to unit were corroded. Replaced valve and advised customer water lines need to be replaced. Did not connect water lines to unit valves to prevent issues. Customer stated husband would replace lines and connect accordingly. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smithville, TX 78957

Matthew

Job Details: 10/25/2021

Arrived onsite for long drain error code. Upon arrival unit was full of standing water. Ran drain and spin but unit did not respond. Put unit in diagnostics and activated drain motor but did not energize. Manually drained water out. After most of the water was drained I powered unit and he drain pump kicked on automatically and drained the remaining water. Went back into diagnostics and ran auto test. All passed. Ran calibration and all passed. Ran drain motor test and passed. Called tech line for assistance. SR#7732071281. Tech suggests replacing the drain pump. Impeller could be bad and getting caught. Forcing the water out may have freed it and it energized once plugged in. Replaced drain pump and tested. Unit is still giving issues. Would not properly cancel and drain tub. Replaced control for issues. Ran test and again did not function. Called tech line again for assistance. Recommended restarting unit and waiting 3 full minutes before turning on so that the control can load it?s software. Restarted unit and ran test. Unit did respond properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Georgetown, TX 78633

Lou

Job Details: 10/25/2021

"Arrived on site to inspect refrigerator damage. Upon further inspection, I found 2 small pin holes in the outer door panel of the left RC door (photos).No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Belton, TX 76513

Tali W

Job Details: 10/25/2021

"On site for washer lid broke on the left hand side. Same issue as previous trip after replacing the lid. Unit needs W11401116 left hinge, W11399226 right hinge, W11256781 lid, WP8563965 hinge wire left, WP8572974 hinge wire right, W11398707 x2 bumpers.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78758

Wesley

Job Details: 10/25/2021

Arrived onsite for dryer gasket coming off of door. Used adhesive and the new gasket to repair. Unit is now operating as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78728

Taylor M

Job Details: 10/25/2021

"Arrived on site to diagnose washer filling up too much and making a loud clicking noise. Upon arrival I put the unit into service diagnostics and found no fault codes, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. I found service pointer #W11520474 regarding clicking or metal on metal noises regarding the complaint of clicking noises emanating from the unit, i put the unit in a manual high spin per the service pointer and was unable to replicate any noise. I gained access beneath the unit and found no evidence of a gearcase failure or drive system failure, I am ordering a new control to complete the repair and the office will schedule return service when the part arrives. ; ordrng 1 W11170317 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC1

Near Austin, TX 78752

Scott

Job Details: 10/25/2021

Arrived on site for door locked and not opening . Found standing water in tub . Ran diagnostics got long error code . Found drain pump has faile . Ordering drain pump. Call to set return ; ordrng 1 W11319789 (Drain pump)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Austin, TX 78750

David Z

Job Details: 10/25/2021

"Arrived on site to diagnose microwave that doesnt seem to be properly recognizing door opening and closing. Customer describes that the unit is basically acting like the door is closed and light doesnt always go on and off when it should. Based on inspection it looks like interlocks arent properly triggering. Ordering interlocks and housings for them, control as well.; ordrng 1 W11413135 (Control) and 1 WP8206419 (Top Interlock) and 1 W10211974 (Bottom Switch) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Top Switch) and 1 W10269458 (Top Switch 2)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/25/2021

Arrived onsite for dishwasher with loose toe kick or it is falling off. Upon inspection I confirmed the complaint and corrected the toe kick. I ran diagnostics and found it ran through as designed with no error codes present. No leaks detected during time of service and the unit is working as designed. Job complete.

We serviced a

KENMORE DISHWASHER

Model 665.14815N612

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/25/2021

"Arrived on site to install previous diagnosed part. Removed failed sump and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Creek, TX 78612

Matthew

Job Details: 10/25/2021

Arrived onsite to replace previously diagnosed part per whirlpool recommendation. Replaced switch membrane panel due to intermittent issues. Tested unit at 350 degrees and unit heating without issue. Job complete

We serviced a

KITCHENAID Dishwasher

Model KUDS01FLBL6

Near Austin, TX 78730

David Z

Job Details: 10/25/2021

Customer requested we diagnose dishwasher that has issues closing the door. Unit will need to have hinges possibly aligned. Return visit to be set by office when we go back on built in refrigerator.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78744

Jacob

Job Details: 10/25/2021

Arrived onsite for unit not making ice. Looked at the unit and found that the ice maker had ice in the tray but never fully dropped out of the tray. Replaced ice maker. Let tenant know to give the unit sometime before ice is being made. No issues at this time. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Austin, TX 78704

Jacob

Job Details: 10/25/2021

"Arrived onsite for unit shaking more than usual. Looked at the unit, ran a quick cycle. Unit did Shake but noticed that the customer had thrown in pants with some underwear which wouldn?t make the unit go out of balance. Let customer know that to not wash a load of clothes on normal if it is a mixture of clothes. Clothes need to be separated and used with the correct settings to wash with out the drum bouncing more than it should be. Also noticed the unit was un balanced. Re balanced the unit. Unit tested good. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site to install previously diagnosed parts.I installed the new freezer door. I found the gasket sealing correctly now. The freezer door does not come with the nameplate. I am ordering the nameplate to return and install. ordrng 1 W10839793 (Nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site for a refrigerator with the ice maker creating solid blocks of ice in the ice bin and leaking. Upon arrival the customer stated that the ice maker is making ice, but will drop a big block of ice, and the ice will not break into pieces. Upon further inspection I found that the ice block was as the mold would make it, but it looks like it is not breaking it up. I checked temps and found the FC at 3?F and the IB at 14?F. I then ran an IM harvest in diagnostics and found the harvest working as designed. However, it appeared that the IM would harvest before the ice was completely frozen, which would allow the ice to slip out before it broke. This indicates a faulty thermistor on the IM. I installed the new IM and then tested the unit again. The unit is now running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site for a refrigerator that was freezing up or to cold in the freezer. Upon arrival the customer stated the refrigerator compartment is the one freezing up items. I checked temps and found the FC at 2?F and the RC at 38?F. I found the items typically freezing were right by where the cold air comes in from the baffle, and at the back of the unit. I informed the customer on the way the unit cools and how this is normal operation. Upon further inspection I did find a small tear in the right side RC door gasket. It is not creating an air gap yet, but may in the future. Due to this I am ordering a gasket to return and replace. Office to reschedule. ; ordrng 1 W10830055 (RC Gasket)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, TX 78717

Justin

Job Details: 10/23/2021

"Arrived on site to install previously diagnosed parts. I installed the left three bezels, I am ordering two more bezels to replace the right two on the cooktop. Office to reschedule.; ordrng 2 W10853046 (Bezels)s"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78729

Justin

Job Details: 10/23/2021

Arrived on site for a dryer with a loud screeching noise. I tested the unit and found the sound to be a scratching or scraping noise. Upon further inspection I found a rock in the unit that was most likely causing the noise. I could see the felt on the back of the tub folded over where the rock may have been stuck. I removed the rock and tested the unit again. The unit was no longer making any noise. I ran the unit for several minutes and the noise never occurred again. The unit is now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site for a range with one of the burners not working. Upon arrival the customer stated the unit began working today, but has not worked properly since they have owned it. They would have to use a lighter to start the flame for the front right burner. Upon further inspection I found the orifice holder needing to be adjusted and not making proper contact with the cooktop surface. This is most likely allowing gas to seep out of the wrong spot and not hit the ignitor. I unscrewed the orifice holder and aligned it properly. The unit is working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Leander, TX 78641

Justin

Job Details: 10/23/2021

"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I tried to manually drain it with the cancel button, but nothing was draining. I then checked voltage to the drain pump and found 120VAC. This indicates a faulty drain pump. I installed the new drain pump and then ran a diagnostics cycle. The unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, TX 78729

Justin

Job Details: 10/23/2021

Arrived on site to install previously diagnosed parts. I installed the new control and drain pump. I then ran a calibration cycle on the unit. I ran a diagnostics test cycle and found the unit now running as designed. No leaks observed at the time of service.Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS00

Near Austin, TX 78703

Luis

Job Details: 10/22/2021

"Arrived on site for no ice. Removed filter found no water in filter,ran fill test no water valve is getting energized,removed line under unit no water. Diagnosed water shut off under sink,tuned on water source icemaker ran through a cycle and filled with water.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Kevin

Job Details: 10/22/2021

"Arrived on site and found upper freezer ceiling light out. Installed new light and fixed issue with all other lights. All lights now functioning as designed. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT01

Near Austin, TX 78759

David Z

Job Details: 10/22/2021

Arrived on site to install thermostat to resolve fridge no cool. Installed new thermostat and tested function. Verified unit working on all settings.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Austin, TX 78704

Leonardo

Job Details: 10/22/2021

Arrived onsite for front left and front right burners not working right. Test unit and found knobs were not on correctly and burner cap were not on correctly. Replaced knob and burner cap per unit specs. Unit tested good.

We serviced a

KENMORE REFRIGERATOR

Model 253.6580250A

Near Georgetown, TX 78628

Lou

Job Details: 10/22/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=64 degrees. I removed the evap cover and found a small block of ice on the evaporator capillary tube and no frost on the evaporator. I checked the compressor and felt it very hot to touch. I found the condensate tube leaking in the evaporator pan to the right of the compressor. Thinking it was vibration from the condenser coil, I slightly lifted the tubing and found the water in the pan not moving. When I lowered the tubing back into the pan, air was blowing out even more.No water connections to unit, job completed."

We serviced a

KITCHEN AID VENTHOOD

Model UXB1200DYS

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose a vent hood with filters that are difficult to remove, upon arrival I found that the unit has the wrong screws holding back panel in place causing the filters to not sit properly in the vent hood, I replaced the screws with lower profile ones and now the filters fit properly, unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78744

Jacob

Job Details: 10/22/2021

Arrived onsite for the unit not powering on. Tested the unit and unit would not turn on. Upon further inspection. Found that the wires at the junction box on the unit were not tied together to make good contact for powering the unit on. Re attached the wires correctly. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2021

Arrived on site to install previously diagnosed part. Removed blower and installed new blower. Tested oven and at 175 F8E0 came back on. Gained access to control and inspected harness. Harness was good but control was not sending proper voltage to blower. Removed control and installed new control. Tested oven and at 175 fan kicked on and oven preheated as designed. Job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB4

Near Austin, TX 78741

Leonardo

Job Details: 10/22/2021

"Arrived on site to replace control board. Replaced control board,unit test good. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Pflugerville, TX 78660

Wesley

Job Details: 10/22/2021

"Arrived onsite for hi fridge temps. Found fresh food evap frozen through. Ordering harness and pan and evap cover, ordering control and UI if available by following weekday otherwise run without. Customer to defrost unit for 48hrs prior to service. ; ordrng 1 W10843055 (Control) and 1 W11188493 (Evap cover) and 1 W11387386 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78758

David Z

Job Details: 10/22/2021

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78727

David Z

Job Details: 10/22/2021

"Arrived on site to diagnose washer that is sometimes going off balance during bulky loads with towels, and some loads are still retaining odor in the clothes. Checked the inside of the unit and could not find any doors at all, or any evidence of mildew or standing water. Had customer show me their detergent, which is a plant based natural brand. Could not find any fault or odors with machine. Advised to use warmer water temps to assist in breaking down thicker detergents, which should assist with odor related issues, and to continue running affresh. I checked codes for off balance and found no codes present. When I ran the unit in a high speed spin, I found the unit rocking a bit on a diagonal axis, which I was able to resolve by adjusting a rear foot. Unit vibrates and moves less. I advised to add more items to towel and bedding style loads to make sure it doesnt go off balance due to wadding up. Unit is working as designed, and no failures were found. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78737

Robert

Job Details: 10/22/2021

Arrived on call to replace previous diagnosed part. After installation test operation sound is now normal.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not filling, upon inspection found valve clogged with sediment, replaced valve and tested water. All functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDB02

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for refrigerator not making ice. Upon arrival I found the M/S did not match my records. I corrected the numbers. I found while in diagnostics I could not get function from the ice maker and it showed a code for faulty motor or time out. I inspected the hinge harness by pulling on each wire all looked to be intact. I verified voltage to the ice maker.. ; ordrng 1 W10873791 (Ice maker) and 1 WPW10341320 (Valve) and 1 W11035841 (Control)

We serviced a

WHIRLPOOL COOKTOP

Model JGCP436HL

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose cooktop with the left front burner head not igniting properly, the customer informed me that the unit is intermittent on multiple burners, I found upon testing that the front left and front center burner heads are not igniting properly. I replaced the burner head for the front left burner and now it is operating properly as designed,I am ordering another burner head for the front center burner to complete the repair. Office to reschedule when the part arrives.; ordrng 1 W11319683 (Burner head)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Austin, TX 78723

Matthew

Job Details: 10/22/2021

"Arrived onsite for washer not washing correctly. Upon arrival put unit in diagnostics. Found error code for motor fault. Tested unit and found no agitation. Inspected underneath unit and found faulty actuator. Per Whirlpool, must replace faulty actuator. Used truck stock actuator and replace. Tested unit and unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for dishwasher with broken dispenser. Upon inspection I confirmed the complaint and found the push button for the dispenser door had broken out. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.