Near Hutto, TX 78634
Paul
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for a microwave that while changing the bulb the metal part broke and stayed in the socket and the whole thing stopped working. I removed the metal part of the bulb from the socket. I found the reflector off and the screw missing. I found the fuse open on the filter board. I replaced the fuse and nothing turned on. I found 121VAC to P1 on the main control but had no display. Ordering W11380570 screw, W11184551 control panel, W11342846 main control, & W11333816 UI. Office to RS.; ordrng 1 W11184551 (panl-cntrl) and 1 W11333816 (UI) and 1 W11342846 (MAIN CONTROL) and 1 W11380570 (SCREW)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to install previously diagnosed parts. Installed the damper control and freezer module. Unit is working as designed. Job complete.
Near Austin, TX 78736
Luis
Job Details: 07/24/2020
FREEZER KITCHENAID KRFF302ESS01 "Arrived on site for water leaking. Found water leaking between icemaker mold and gear case,diagnosed a defective icemaker. Replaced icemaker assembly,icemaker ran through a cycle and filled with water no leaks."
Near McQueeney, TX 78123
Noah D
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Arrived on site to inspect fridge for ice in back of fridge and no dispenser, upon inspection found the control lock on the panel, and the back of the freezer working to spec with frosting and defrosting, no large ice pieces or uneven frost pattern. Complete"
Near Austin, TX 78754
Andy
Job Details: 07/24/2020
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on site for UI unresponsive. Power cycled unit and tested and all operations are normal. Customer is aware that if issue happens again they will need UI replacement.
Near Temple, TX 76502
Tyler
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer banging and knocking around. After running diagnostics and finding no codes, I found that when put into high spin mode the unit would quickly rock the inner tub against the units frame. Current suspension rods in unit are weak and not holding tube up and level. Need to return with 4 rods to repair issue. Rescheduled customer; ordrng 1 W11130362 (suspension)"
Near Austin, TX 78704
Leonardo
Job Details: 07/24/2020
COOKTOP KITCHENAID KGCK366VSS01 "Arrived on site to replace switch harness from previous diagnosis. Replaced switch harness. Tested unit, middle burner wouldn’t spark. Replaced ignitor. Tested unit middle burner wouldn’t ignite. Replaced spark module. Tested unit, unit works good.
Near Round Rock, TX 78665
Andy
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previously diagnosed parts. Removed failed interlocks, diode, magnetron, filter board, fuse, capacitor. Tested unit with little improvement. Ordering needed part and fuses. Office to schedule return trip. Left unit unplugged and advised customer not to use. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10138793 (fuse)s and 1 W10836753 (transformr) and 1 W11252443 (motor-fan)"
Near Austin, TX 78739
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found lid is broken on the left-hand side, a new lid will be needed to correct the washer. ; ordrng 1 W11259006 (LID)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed overlay, I replaced overlay, unit tested good."
Near Austin, TX 78752
Jacob
Job Details: 07/24/2020
DRYER AMANA NED4655EW1 Arrived onsite for unit making noise. Tested unit. Found both front plastic drum bearing pieces were broken. Went to replace plastic pieces and only had one in the package. Could not finish service also orders bearing and seal. Ordered parts. Rescheduled with customer ; ordrng 1 279441 (bearing ring) and 1 W11035878 (brng&seal)
Near Troy, TX 76579
Jonathan M
Job Details: 07/24/2020
REFRIGERATOR MAYTAG MSD2650HEB "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced starting device, compressor, dryer, and coupler and tested unit. Unit got to 150 psi on the high side and 0 psi on the low side. Evaporator was frosting up nicely and unit is working as designed. Call complete."
Near Cottonwood Shores, TX 78657
Lou
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered part. Due to the oven door missing a screw, I installed a new screw and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78748
Luis
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Removed deli drawer found drip pan warped causing water to leak out of pan,ordering a new drip pan; ordrng 1 W11457241 (DRIP PAN)"
Near Leander, TX 78641
Cliff
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to replace motor for ice dispenser. Replaced motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect side by side refrigerator leaking.Confirmed the complaint and found the leak is coming from the faulty inlet valve.Ordering WPW10238100 inlet valve.Needs more work ; ordrng 1 WPW10238100 (INLET VALVE )
Near Austin, TX 78746
Luis
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostics no water from valve,valve energized,diagnosed a defective water valve. Replaced water valve,ran diagnostics good water flow,unit passed all other diagnostic test.
Near Austin, TX 78703
Leonardo
Job Details: 07/24/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tested unit found inverter and magnetron bad. Reordering magnetron part# W11346197. Requesting A.M and 2 hrs. ; ordrng 1 W11346197 (MAGNETRON )
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Arrived onsite for unit not lighting inside refrigerator. Looked at unit. Saw that door switch was broken. Replaced door switch. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
David S
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site to replace the freezer light. I gained access to th freezer light and replaced the led. The unit is operating as designed. No water leaks detected. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for unit not starting. Put unit in diagnostics. Got error code F5E4 lid not opened between cycles. Tested unit and start button would not start unit. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Wimberley, TX 78676
Robert
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 "Arrived onsite to test unit for not cooling. Tested unit and found thermistor needed replacement. Replaced thermistor, tested unit and unit functions correctly."
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
DRYER WHIRLPOOL WED8300SB1 Arrived to inspect dryer not starting.Confirmed the complaint and unit had F01 control failure issue.Quoted the customer and was told to proceed with the repair.Removed and replaced the controlJob complete
Near Austin, TX 78749
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and inspected refrigerator and found ice production is currently good, took one picture. Disassembled icemaker housing and found frost buildup. Removed ice chute inside door and found more frost underneath it. Added permagum around chute to improve seal to door. Requested a customer continue to monitor refrigerator to see if this improves, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed latch, drain pump, main control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG LAT2500AAE "Arrived on site for customer complaint of unit not spinning or draining, found failed belts, I replaced belt kit, unit tested good.
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/24/2020
COOKTOP KITCHENAID KGCC506RBL05 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor harness failure, I removed and replaced the harness and operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78753
Andy
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and is still leaking. Found failed vent, spray arms and strike. Ordering needed parts as well as need door gasket in case needed. Office to schedule return trip. Advised not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP8269259 (gasket) and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10524469 (gasket) and 1 WPW10544004 (door latch strike)"
Near Austin, TX 78703
Jacob
Job Details: 07/24/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite for sanitized light not lighting up. Put unit in diagnostics. Found that light on UI control panel was not lighting with the rest of the panel. Ordered UI panel. Rescheduled with customer.; ordrng 1 WPW10537410 (panel-cntl)
Near West Lake Hills, TX 78746
Luis
Job Details: 07/24/2020
REFRIGERATOR MAYTAG MSB26C6MDM00 "Arrived on site for cooling compliant. Found evaporator incased in ice,ran diagnostics bimetal reads open and unit started a forced defrost called tech support per tech support changed defrost setting to basic and possibly will need ui logic control. Advised customer to defrost unit for 24hrs.
Near Kyle, TX 78640
Kevin
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site and inspected washer. And found wash tub is not centered and may be making contact with inner walls during the spin cycle. Used leveling feet to center tub and basket assembly. After correcting ran all functions in manual diagnostics and didn’t find any unusual or loud noise. Ran automatic test cycle and still didn’t hear any noises. Discussed correct loading procedure and detergent usage for customer, no water leaks detected at time of service, job complete."
Near Austin, TX 78759
David Z
Job Details: 07/24/2020
OVEN KITCHENAID KGRT607HBS9 "Arrived on site to diagnose range that had a burner that wasn’t staying lit, and would not heat or heat high on bake. On arrival I was able to see the right front orifice had debris in it and just needed to be cleaned out. Dislodged debris and tested and that works. Tested the bale and broil elements, found the broil element igniter wouldn’t glow at all. Bake would glow and stay glowing but gas would not trigger.Installed new power board. Unit felt like it took a little extra time, but the igniters for bake and broil both came on and ignited. Customer has me test convect, and that fan came on. Tested temp cycles and they did reach about 400 degrees on bake. Tested a couple times. Unit appears to be working as designed now. Only other possible needed component would be the UI board.
Near Austin, TX 78744
Leonardo
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on sit tested unit for door not closing again. Tested unit found wrap warped making unit hang on right hand side. Ordered part # WPW10571405. Office to reschedule. ; ordrng 1 WPW10571405 (WRAP BLACK)
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT730PAHW Arrived onsite for dishwasher turning off mid cycle and not starting sometimes. Upon inspection I found that the unit was installed too close to the counter causing the top to catch and intermittently not full engage the latch. I lowered he feet just enough for the door to latch correctly and could not recreate any power failures at this time. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace door pads. Replaced door pads. Tested unit, unit operates good. No leaks detected. Job complete."
Near Austin, TX 78728
Wesley
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite and cleared f9e1 error. Tested drain function and found unit to be clearing properly unobstructed. Installation of drain is proper. Tested on cycle 12 and quick test and all operating as designed except Unit drains quickly but runs drain longer than needed. bringing control and pressure switch. W11316246.; ordrng 1 W11316246 (PRESSURE SWITCH)
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for lights in unit not lighting up. Also saw that the light for open on UI panel did not light up. Replaced switch in refrigerator and freezer. Also replaced control board. Test unit. Un8t test good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite to install previously diagnosed parts. I installed the washer/shim to the bottom door hinge. The unit is working as designed and is now leveled to the customers satisfaction. Job complete
Near Spring Branch, TX 78070
Richard
Job Details: 07/24/2020
RANGE GE ZGU385LSM2SS "Arrived onsite for the cooktop burners not igniting. Replaced spark module and it did not resolve the issue will need to replace switch harness, transformer, ignitors. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 5 WB13T10077 (igniter)s and 1 WB18T10410 (range spark ignition) and 1 WB18T10411 (harness w/led asm) and 1 WB27T10856 (transformer)"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven not working properly. Ran diagnostics and found error codes for the UI and upper fan motor. Put in diagnostics mode to test fan and the console was not responding properly. So took out of diagnostics and put oven into bake mode and found the upper blower fan motor did not come on and shut the oven off. Will need to replace upper blower and console. Ordering parts and office to schedule.; ordrng 1 W11297707 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for grinding noise, upon inspection found the gearcase needed to be replaced, while replacing found the middle tub gear galled and stuck to gearcase, will need new tub to correct issues, BRING RUST DESTROYER SPRAY. ; ordrng 1 2HOURS (2HOURS) and 1 W10834917 (TUB)"
Near Belton, TX 76513
Jonathan M
Job Details: 07/24/2020
DISHWASHER FRIGIDAIRE FFID2426TS3A "Arrived on site for dishwasher that’s making a popping sound when it closes. Inspected unit and work area. Tested unit and found inner door gasket popping over the water guard that when weight is pushed on the plastic door. Upon further inspection, found inner tub bowed in the middle due to a wire harness staring into the tub and bowing it up. I called Electrolux tech line several times within the customers home and was disconnected due to in and out cell service. Waited for an additional 20 minutes outside and spoke to Ray. He advised that we needed to replace the inner tub and hinges due to the hinges being popriveted onto the tub. Ordering parts and office will need to contact customer due to oversized items. ; ordrng 1 5304502974 (tub assy) and 1 5304513274 (HINGES)"
Near Leander, TX 78641
David S
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site o install previous diagnosed part. I removed the failed freezer door and replaced with new. I tested the ice dispenser and water dispenser, both are working as designed. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave for venting to often and for to long on a auto vent, checked thermistor and found bad ohm reading, replaced and checked again, functions returned and worked correctly. Complete"
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
WASHER KENMORE 110.2713241 Arrived to inspect washer not completing the spin cycle.Ran diagnostics test mode and unit had F0E5 uneven load error code. Ran diagnostics test mode and all functions worked properly.Customer advised to start a load of clothes and call with the results of the wash.All water lines were dry at the time of service
Near Manor, TX 78653
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not draining properly/Wet clothes at end of cycle. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance and loading unit properly. No water leaks present at time of service.
Near Austin, TX 78739
Robert
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived onsite to test unit for loud noise. Tested unit in diagnostics to trigger compressor (test 39). When testing unit found that the noise was the normal compressor sound at its highest cycle. Was able to duplicate, Customer confirmed noise. Unit functions correctly. No leaks detected at this time. Job complete."
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
REFRIGERATOR GE GNE25JSKGFSS "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replace the main control and tested. Once unit came on, it immediately began to cool. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to inspect sound issue with unit.Confirmed the complaint and discovered the customer had a recent power outage and problems began.I turned unit off at the breaker box.Powered it back on and unit now has sound again to customers satisfaction.Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not making ice, found ice maker E3 error code in test 120, called techline, unit needs new ice maker. SR#7728401061 ; ordrng 1 W11026494 (icemaker)"
Near Austin, TX 78728
Kayman
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite to install previously diagnosed parts. I installed the control the gear case and drive system. No leaks detected during service. Job complete.
Near Leander, TX 78641
David S
Job Details: 07/24/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher showing error code f6e1. I replaced the main control and ran a diagnostics test. I found none of the functions activating. I found no voltage coming out of the board for the inlet valve wash motor drain pump and heater. I am ordering a new control and a control panel to complete the repair. The plastic cover for the control panel is separating. The office will schedule as the parts are expart.; ordrng 1 W11410063 (CONTROL ) and 1 W11413965 (PANEL CONTROL)
Near Round Rock, TX 78681
Paul
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite or a dishwasher with the dispense not opening during the cycles. I found the dispenser warped causing it to not open. I replaced the dispenser and ran diagnostics. The unit is working as designed. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found left side fresh food door is lower than right and mullion is not closing properly, raised left-hand door by adjusting front feet and it is now closing properly. Freezer door is also closing properly. No water leaks from connections at time of service, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed door. Removed door from box and found damaged (see SD-QuickPic) ordering new door. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11307204 (dor-fip)
Near Austin, TX 78733
David Z
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to further diagnose washer that was intermittently pooling water by the rear right corner. Customer showed me pictures of the area. Checked for service pointers and found W11457481, which references moisture and water in the vent tube. There was soap residue and water in the vent tube, also on back panel. Service pointer recommended replacing the stater. Ordering stater. These units also have a vent tube deflector that can be installed to reduce leaking. Ordering vent tube deflector as well. Also replacing rear drain hose going to pump since the leak is also in that area. These are all parts that can possibly cause leaks in that area.!; ordrng 1 RESEARCHEXTERNALDRAINHOSE (RESEARCH EXTERNAL DRAIN HOSE KIT. ) and 1 W11316671 (hose) and 1 W11354541 (STATOR) and 1 W11409996 (DEFLECTOR)"
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer and found wash plate is wobbling, removed wash plate and attempted to replace the gearcase but spanner nut is seized. Two technicians will be needed to disassemble washer. Will bring back tub and basket if needed. Will also need washplate and dispenser door it is also broken; ordrng 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10601876 (bezel) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 WP8533928 (screw) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater)"
Near Austin, TX 78728
David Z
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived on site to install previously diagnosed parts to resolve cooktop on and surface hot lights. Found right switch was the only failed switch. Replaced right switch and retested. ALl is now working as designed. Call complete.
Near Austin, TX 78759
David Z
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to diagnose washer that is locked and won’t start cycles. On arrival found control lock was enabled. Unlocked console and tested unit. Latch would not engage. Kept clicking and would not seat. Replaced latch. Retested and latch is now seating properly. Call complete, no water leaks found."
Near Leander, TX 78641
Cliff
Job Details: 07/24/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is intermittently tripping the breaker. Tested all unit components multiple times and found no mechanical failures with dryer at this time. Advised homeowner issue was electrical. No further repairs can be done with dryer to correct this issue.
Near Seguin, TX 78155
Noah D
Job Details: 07/24/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not cycling and always draining, upon inspection found the drain always on, replaced pressure hose and control, tested unit for functions. Sr# 7728404023 ordering switches. ; ordrng 1 W10414398 (SWITCH) and 1 W10414411 (SWITCH ) and 1 W10694679 (HARNESS)"
Near Austin, TX 78737
Leonardo
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL GH7208XRS5 Arrived on site to test unit for light not working. Tested unit found bad housing. Replaced housing tested unit. Unit works good. Job complete
Near Round Rock, TX 78681
Paul
Job Details: 07/24/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite for a range that has intermittent heating and the light isn’t working. I tested the range and found the burner firing consistently but the light was broken at the base. I replaced the light bulb and tested. I found no voltage from the control to the bulb. The control needs to be replaced. Ordering W11126814 control ; ordrng 1 W11126814 (cntrl-elec)
Near Dripping Springs, TX 78620
Robert
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW9620HC1 "Arrived onsite to test unit for getting stuck in wash cycles. Unit would stay in was cycling for 3+hrs. Called tech line, and suggested we power down the unit for reset and if unsuccessful, replace the control (SR 7728403556). Reset was unsuccessful, so the control was replaced. Tested unit and unit functions correctly. No leaks at this time. Job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for the washer making a dryer during agitating cycle. Replaced agitator and screw and it did not resolve the issue. Called tech line and did a video chat and they stated to replace the spanner nut, drive block , spin basket. Ordering parts and office to schedule Sr# 7728349360 ; ordrng 1 W10554251 (spin basket) and 1 W11255272 (gearcase) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
RANGE WHIRLPOOL RF262LXSQ1 Arrived onsite for unit showing loc statues on un8t when attempting to put it in bake. Tested unit. Saw the unit was showing loc when trying to bake. Replaced latch. Tested unit. No issues at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range display not working. I tested power to the unit and found good voltage.i replaced the control board and the unit powered up. I tested unit operations and it is operating as designed. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for frost and icemaker clumping, found doors completely skewed, realigned doors and checked for air gaps. No air gaps found.
Near Georgetown, TX 78628
Al
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived to inspect ice maker issues and was told the issue isn’t with the ice maker, the unit has the same ice buildup inside the refrigerator compartment at the evaporator. ; ordrng 1 W11033168 (WIRE HARNESS WITH THERMISTOR )"
Near Austin, TX 78759
Wesley
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 arrived onsite and replaced last 2 lights in circuit. Still the triple harness does not illuminate but all the other modules do. Ordering the triple harness. Ed advised to jump the bad lights to determine a specific failure. No illumination by jumping. Ordering triple harness to repair. ; ordrng 1 W11239944 (TRIPLE HARNESS)
Near Austin, TX 78741
Leonardo
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site to test unit for oven door not closing. Tested unit found broken active hinge. Replaced hinge. Tested unit, unit works good. Job complete."
Near Austin, TX 78744
Leonardo
Job Details: 07/24/2020
RANGE WHIRLPOOL SF315PEKQ0 "Arrived on site to test unit for left burners front not igniting right front burner not receiving gas. Tested unit bad ignitors on left front and left rear, bad gas valve right front. Office to reschedule. ; saved tckt"
Near Georgetown, TX 78628
Al
Job Details: 07/24/2020
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer making loud clicking noises.Ran diagnostics test mode and unit displayed anF7E9 Locked rotor error code.When agitating unit made the louder than normal clicking noises.Ordering rotor and stator and will return with the clutch.Needs more work ; ordrng 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR )
Near , TX 78620
Robert
Job Details: 07/24/2020
VENTHOOD GE PVX7360SJ2SS Arrived onsite to test unit for loud noise. Tested unit and found that the fan was rubbing against the shroud. Need to order new fan. Office to reschedule.; ordrng 1 WB26X30786 (BLOWER ASM)
Near Georgetown, TX 78633
Cliff
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace manifold assembly for range. Replaced manifold and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL MVW7230HW0 Arrive on site for unit not starting cycle. Tested unit. Found that the latch is not engaging. Did not have with me to fix issue. Also ordered UI panel and control. UI panel feed back is slow. Need to come back with latch. Ordered parts. Rescheduled with customer; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL ELEC) and 1 W11478526 (UI PANEL)
Near Copperas Cove, TX 76522
Al
Job Details: 07/24/2020
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer making unusual noises during agitating cycle.Ran diagnostics test mode and unit displayed a water hazard error.Completed diagnostics test mode with no issues.Allowed the customer to wash a quick wash load and unit preformed as designed.All water lines were dry at the time of service.Job complete
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/24/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site to perform sealed system repair for freezer. Replace compressor, filter dryer and add a process port. Vacuumed unit and charged with recommended amount of refrigerant. Tested unit and found all is fully functional at this time."
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite for unit not getting the water out. Tested unit. Found that the drain motor was not working. Replaced drain pump. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78759
Wesley
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite and replaced housin and found melt hose to housing split at 90. Returning to install hose. Advised customer on repair. All checks good. ; ordrng 1 WPW10678299 (tube) and 1 WPW10678300 (tube)
Near Pflugerville, TX 78660
Paul
Job Details: 07/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for a oven displaying an F8E0 error message. I found the blower fan dragging and slowing down causing the error. The blower needs to be replaced. I replaced the blower, erased all the stored errors, and tested the oven. The unit is working as designed. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for customer complaint of unit not making ice, found multiple issues. Found water level sensor and harness were corroded and reservoir pump had failed. I replaced pump, and sensor, need harness to complete repair. Ordering harness and bringing back control just in case. ; ordrng 1 WPW10485955 (harns-pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
OVEN JENN-AIR JJW3430DS03 Arrived on site to inspect oven for “ghost light” replaced console per customer and Jen air. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 07/24/2020
DISHWASHER GE PDT715SYN2FS Arrived onsite to assess damage on front door. See SD pics. Need to order new SS door. ; ordrng 1 WD34X25756 (SS DOOR)
Near Tow, TX 78672
Lou
Job Details: 07/24/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site to inspect upright freezer no cool. Upon further inspection, I found the unit unplugged. I plugged the unit in and checked amp draw to the compressor. I found .57amps to the compressor. Tested voltage at the compressor and outlet and got 120V. Tested voltage at the control and got 120V. Removed evap cover and found no frost pattern on the evaporator. While checking the evaporator, the compressor continued to turn off and on and would not stay on for more than 4 minutes. I removed and replaced the start device and retested and the compressor stayed on for approximately 10 mins and during this time I inspected the evaporator and it never frosted up. I am ordering a sealed system repair consisting of the compressor, evaporator, drier, access valve, another start device and capacitor, along with a CNOTE-2HR JOB. Unit was left unplugged for safety...office to schedule return service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE )
Near Austin, TX 78727
David Z
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to,diagnose refrigerator with warm RC compartment. Checked freezer and found a large a,out of ice all over the floor and Evap panel. Removed Evap panel and found drain was not draining, and water was just freezing on the Evap and floor. Used a steamer and melted down all ice, cleared the duck bill trap and verified unit is now draining. No parts needed since this was due to some obstruction in the drain. No water leaks found. Call complete."
Near Driftwood, TX 78619
Robert
Job Details: 07/24/2020
VENTHOOD KITCHENAID KWCU360JSS0 "Arrived onsite to replace 3 light bulbs. Replaced bulbs, tested unit and unit functions correctly.
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
WASHER GE GSD3360K65SS "Arrived on site to inspect dishwasher leaking water. Tested the unit and found too many suds in the tub which were pushing the water over the reservoir onto the floor at the right front corner. I found that the door gasket was badly crimped in the bottom right corner of the door. I removed and replaced the gasket and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
DISHWASHER GE GDF510PSM4SS Arrived onsite for dishwasher not draining. Tested system. Found drain hose faulty. Replaced hose. Tested system. Everything works as designed. No water leaks at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
RANGE WHIRLPOOL WFC150M0EB4 "Arrived onsite for the for the LF, RF burners not working properly. During testing found that the burners needed to be adjusted was not making good contact. Adjusted burners and burners are working good. Advised customer to monitor. Complete"
Near Spring Branch, TX 78070
Richard
Job Details: 07/24/2020
FREEZER FRIGIDAIRE FFFH20F2QWC Arrived onsite for frost build up in the freezer. During testing found that the door is not closing properly causing a gap in the gasket. Will need to replace freezer door and gasket. Office to schedule ; ordrng 1 297316736 (panel-outer door) and 1 297382900 (panel) and 1 297387100 (gasket) and 1 297416200 (door stop) and 1 5304511026 (HINGE) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Taylor, TX 76574
Paul
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived onsite for a refrigerator to possibly replace sealed system parts. I confirmed the unit had sealed system issues but I also found the UI over temp reset not responding properly. I evacuated the refrigerant and replaced the compressor & evaporator. I installed a new heat exchanger. I installed a dye drier and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 oz’s of R134A refrigerant. I tested the unit and found it working as designed. I explained to ms to give the unit 24 hours to make sure it was cooling correctly before loading it.. Call complete.
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to diagnose a dishwasher that is leaking. Tested all parts and found no failures with unit at this time and was not able to duplicate any leaks. Advised homeowner on findings and no further repairs can be done at this time.
Near Volente, TX 78641
David S
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed parts. I replaced both controls, the control panel, the thermostats, interlocks, mag and inverter filter board. And the unit still would not work. I called Techline sr# 7728402676, advised them of the situation. We tracked the power to the bus fuse on the side of the unit being blow. Techline advised that the mag, inverter and interlocks can cause that fuse to blow. And with replacing the. Already the problem is likely fixed. I am ordering the fuse WPW10017410 and reschedule; ordrng 1 WPW10017410 (fuse)"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived onsite for the refrigerator water dispenser not working properly. During testing found that the water dispenser is working fine the water pressure is a little high causing the water to be dispensed a little hard advise customer to adjust water pressure. Customer also had a complaint about the ice maker not working. Ran diagnostics and found error code E5 for ice maker time ice making. Tested ice box fan motor and Found that the ice box fan was not working properly. Did a harvest test on ice maker and it failed. Inspected freezer evaporator and found that it’s frozen over. Tested freezer evaporator fan and it did not come on. Will need to replace freezer evap fan, HV board, ice maker, ice box fan, UI on next visit. Office to schedule time frame. Please send RP. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10764668 (ice maker)"
Near Round Rock, TX 78681
Paul
Job Details: 07/24/2020
RANGE MAYTAG MER6770AAC Arrived onsite for an oven with an F1 error popping up and neither oven will heat. I tested both one s and found neither one heating. I removed the control panel and the rear panel to test further and the relays on the clock started closing and working normal. All connections were good. T After putting the back panels on we tested the ovens and both ovens reached temp and worked as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 07/24/2020
REFRIGERATOR FRIGIDAIRE FGHC2345LF2 Arrived on site for refrigerator that’s not dispensing ice properly. Inspected unit and work area. Tested dispenser and found solenoid assembly popping up for cubed ice but not stopping back down. It appears the spring inside IS bad. Ordering solenoid assembly and will return.; ordrng 1 241675704 (solenoid assy)
Near Marble Falls, TX 78654
Brandon
Job Details: 07/24/2020
DISHWASHER GE GDP645SYN2FS "Arrived on site for customer complaint of upper rack broken off from tub on right side.
Near Jarrell, TX 76537
Al
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived to inspect lighting issues.Found the unit will need both refrigerator and freezer led lights to complete the repair.No leaks discovered from unit on service call.All water lines were dry at the time of service.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR FREEZER LED ILLUSTRATED IN SD PIC NEEDED) and 1 WPW10515058 (LED FLAT LIGHT FOR REFRIGERATOR )
Near Taylor, TX 76574
Andy
Job Details: 07/24/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A "Arrived on site for refrigerator not operating properly. Tested and inspected unit and found failed control, damper. Housing and control label. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. .; ordrng 1 241604010 (label-control box) and 1 241608902 (box-control) and 1 241633512 (box-control) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP IF POSSIBLE )"