Arrived on call for complaint of down draft not rising to full level before stopping. Found that you also need to hold button to get it to full level for fan to work. Will need motor assembly with switches. ; ordrng 1 W11187731 (Motor assembly)

"Arrived on site for cooling issue. Found unit not running,hit upper control box unit powered on diagnosed a defective thermostat,replaced thermostat unit powered on.

"Arrived onsite for refrigerator not cooling in the RC and not producing ice. Upon inspection I found the RC at 58 and the FC at 8 degrees. I found some ice in the bin. I found the RC evaporator cover covered in a wall of frost. I also found the water/ice type section on the UI dimmed. I ran test 6 and 38. The defrost heater came on as designed in the FC.to return and replace the UI, RC evap fan and thermistor harness as well as clear the drain and add shims to the drain pan. Office to R/S due to part availability. ; ordrng 1 W10789393 (UI) and 3 SHIMS (SHIMS)s"

"Arrived on site , replaced drain pump and door panel . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for Upper Rack Concerns - Dishwasher. Installed both stops the removed adjusters and installed adjuster kit. Dishwasher rack now rolls in and out as designed without issue. Ran diagnostics and no error codes came on. No leaks detected. Job completed.

"Arrived onsite for unit not drying dishes. Looked at the unit and put unit in automatic diagnostics and unit passed with no issues. Let customer know to use jet dry to help dry the dishes better and the unit will not dry as good because of the plastic tub, also to use the pods to wash dishes. No issues at this time. Job complete"

Arrived on call for complaint of clump of frozen ice in bin. Replaced icemaker and test

"Arrived on site for sealed system repair. I replaced the compressor, evaporator, heat exchanger, Uv dryer, access valve and the ice maker. I pulled a vacuum on the sealed system and found it holding. I tested the ice maker and found the new one working. I found pressures at 1 low and 145 high. Customer stated the door gas,eta and damaged. I inspected the unit door gaskets and found them damaged.The office will reschedule when we have an eta on parts. ; ordrng 1 WP2266903 (Rc gasket door) and 1 WP2266901 (Fc gasket)"

"Arrived on site to replace previously diagnosed console, I gained access to the unit and removed the console and replaced it, the unit is now operating properly as designed, I informed the customer that he will need to reconnect to wifi and offered the WiFi connect team, job complete."

"Arrived on site to test unit for dryer not drying properly, test tested unit found broken belt, need belt and idler to fix issue, office to reschedule ; ordrng 1 W11025122 (Belt) and 1 WP691366 (Idler pulley)"

"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found adjuster broken. Found bottom rack intact. Will need to replace adjuster with kit. Removed broken adjuster and installed kit. Reinstalled rack and test rack operation. Per diagnostics mode and monitored test cycle. All tested good, no water leaks detected during service.

"Arrived on site to install previously diagnosed parts. Went to remove hose from valve and the knob to turn off cold water was missing. Hot water valve has the knob but no water is plumbed to this hot water valve. I was able to use my pliers to turn the cold water stem to the off position. Unfortunately, when I went to remove the hose water was still spraying out of the washers cold water valve end of the hose. Tried using pliers to turn the cold water stem the opposite direction and more water sprayed out. Even with the stem turned to the off position water still comes out of the wall. Explained to customer that the valve was not turning off and until they had a plumber come out to fix it we wouldnt be able to repair and replace the valve. Customer stated the washer has been working great since my last visit when the lid latch was replaced. She may or may not call us back to repair the valve. Again, at the current time and since my last visit the washer is working as designed. Removed damaged bezel and installed new bezel. Customer knows only cold water will allow the washer to run correctly. Job completed."

Arrived onsite and found unit power harness shorted and harness grounded. Customer supplying new power cord and will return with needed power block to repair. L1 burnt at power block. ; ordrng 1 WP3397659 (Block)

Arrived on site to diagnose cooktop not lighting the rear right burner. Ran unit and saw no spark at all on that burner. Removed cooktop cover and checked wiring. Found the igniter wire for that burner had been run under the cover for the spark module and it was cutting into it and causing it to arc on the cover. Moved wire and insulated. Reassembled and retested. Verified unit working as designed. Call complete.

Arrived onsite and found unit had been completely defrosted and dried out perfectly. Disassembled and replaced the evap harness and fan assembly. Shimmed the drip pan and replaced the evap cover. Reassembled and tested unit. Operating as designed at time of completion. Advised customer on repair. All checks good.

"Arrived on site for refrigerator million not making contact with pivot block. Inspected unit and work area. Found right rear side lower. Added Whirlpool shim to correct. Tested door operation and found making contact. Leveled leveling feet to level doors. Tighter freezer door handle. All tested good, no water leaks detected during service."

Arrived on site for freezer that had stop freezing. At time of arrival unit was running and temperature was good. While measuring temperature unit went in to defrost mode. Gained access to evaporator and monitored defrost operation and found fully defrosted before going back to cooling. Spoke with customer on possible causes of intermittent cooling. All tested good at time of service.

Arrived on site for fridge no cool. I inspected the unit and work area. I powered the unit on and found the compressor not coming on. I put the unit in to diagnostics mode. I tested all fans and thermistors. Everything activated and worked as designed. I am ordering a sealed system repair. It is covered under extended warranty. The office will reschedule when we have eta on the parts.; ordrng 1 W10865322 (Rc evaporator) and 1 W11035643 (Fc evaporator) and 1 W10903340 (Compressor) and 1 Non-Uvdrier and 1 W11548259 (Condenser) and 1 Oillessgauhes (Oilless gauges) and 1 Sealedsystem (Sealed system)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped during harvest. I turned the IM off at the switch and turned it back on and nothing happened. I pressed the reset button for 5 seconds and again it failed. I placed the unit in diagnostics and tested the ice maker and it failed. I found the ice maker thermistor open/out fo range. I am ordering the ice maker assembly and office to schedule return service due to the availability of the part.rdrng 1 W11284458 (Ice maker)"

"Arrived on site to diagnose washer that had thrown an OFB error. Ran codes and found F0E5 off balance error. Ran unit and didnt see any nasty vibration. Checked under unit and found gearcase oil all over the rotor. Ordering gearcase, rotor slider and clutch in case any damage is done by gearcase oil. Office to schedule when we can get all parts for this job and range. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor)"

"Arrived on site to diagnose dryer that is not drying clothes. On arrival customer told me their clothes are still wet after a 70 min timed cycle. Ran unit and found it is heating as designed, but no ventilation is present. Unit is actually blowing out the lint screen. Advised customer contact dryer vent wizard to have vents cleaned. Unit is working as designed, just needs venting resolved. Call complete."

"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and installed updated adapter. Assembled ice maker housing. Removed failed ice chute and installed new. Tested operation. All tested good, no water leaks detected during service."

Arrived onsite for dishwasher previously diagnosed parts. Found unit incorrect harness ordered unit jumper required. Ordering office to reschedule upon arrival of part.; O-emld tckt

"Arrived on site for no ice. Ran diagnostics,ice bucket test passed,ran icemaker thermistor test passed,ran harvest test passed,ran fill test passed. Removed bottom kickplate hard bend on wire harness no visible broken wires,ran fill test heater 14vdc from ui and heater ohmed to 132. Per service pointer recommendation is to replace ui.

Spoke with customer through door bell. No one available during service window. However after hard reset the unit is now operating as designed. Ad used customer to call back in event of repeat failure.

Arrived on site. Unit not maintaining freezer temperature correctly will need control kit.; ordrng 1 W11533213 (Control kit)

"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested the upper and lower ovens on bake and neither ignitor illuminated. I tested the upper oven broil and it operated as designed. I removed and replaced the lower oven bake ignitor and tested and unit is operating as designed. I am ordering the upper oven bake ignitor and scheduled return service. No gas leaks detected during service.; ordrng 1 WP7432P143-60 (Bake ignitor)"

"Arrived on site for no ice. Removed top cover found multiple slabs of ice on cutter grid,cutter grid not cutting ice,checked voltage at harness good,ohmed grid cutter diagnosed a defective cutter grid. Installed a new cutter grid,new grid getting hot to the touch."

"Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through diagnostics cycle and water filled, wash arms sprayed, diverter turned, and drain pump removed water. Once drain pump turned off I opened the door and water was sizzling across the heating element. Dishwasher running as designed. Customer is using rinse aid. Customer has a water softener so we turned the rinse aid dial down to 1 1/2 instead of 3. I noticed a good amount of suds inside the dishwasher once diagnostics had completed. With the dial turned down on the rinse aid dispenser the suds should subside. Explained to customer that plastic dish ware in most cases will need to be hand dried. He showed me a picture he took previously of the wet items after the dishwasher had completed a cycle and the items were all plastic. Explained the importance of keeping bowls and concave glasses at an angle on racks to prevent water from pooling and leaving water in these concave areas where water cant slide out. Customer was very responsive and understood how the dishwasher works with rinse aid and plastics. No leaks detected. Job completed."

Arrived onsite for refrigerator section not cooling properly. Coolest at bottom of cabinet and warmer up each level. Ran test and isolated fans. In diagnostics mode passed but would not energize in normal operation. Called tech line for assistance. Explained situation and test run and tech recommended replacing RC evaporator cover with fan and thermistor assembly. SR7732079595.Installed evaporator cover assembly and tested. Unit is functioning properly. Notified customer to wait for temps to stabilize before loading approximately 24 hrs. Job complete

"Arrived on site for washer not working. I inspected the unit and work area. I found error codes f8e6 water hazard, f931 long drain, f53e lid will not unlock, I tried to run the unit through a diagnostics cycle and the unit would not respond. I swapped in a new control and tested the unit I found the drain pump receiving power but not rotating. I quoted customer for control and drain pump. I installed the drain pump. I calibrated the unit and ran it through a diagnostics cycle. The unit is working as designed, job complete

Arrived onsite and installed new harness and vent per last tech diagnosis. Was able to repair block with screw from truck stock. Unit is now operating as designed.

Arrived on call to replace previous diagnosed part. After replacing the optical sensor test washer for leaks.

"Arrived on site for range flashing error codes . Ran diagnostics got control error code . Harness is in good condition, all connections on control are good . Ordering control. Call to set return. ; ordrng 1 W11567368 (Control)"

Arrived onsite and found belt slipping and squealing. Replaced cam and belt. Unit is now operating as designed. All checks good. Unit is now operating properly.

"Arrived on site for customer complaint of water not working, I removed filter, inserted bypass, and unit tested good, found failed filter head. I replaced filter head, inserted filter, unit tested good.

"Arrived on site to replace wiring harness. Replaced wiring harness. Tested unit by turning elements on and, all elements test good.

"Arrived on site ,replaced oven igniter . Ran couple heating cycles . All checked normal. No gas leaks detected at time of service.Job complete ."

Arrived onsite for washer not spinning clothes out. Upon inspection I found failed suspension. I explained we would need to replace the suspension before further diagnosing. The customer agreed so I accessed the tub and ring. I found the tub and tub ring both badly damaged and would need to be replaced.

"Arrived on site to diagnose washer with a no drain condition. On arrival customer had advised me that they have had 2 loads that did drain, but clothes were still wet. Once on towels, and once a very small quick wash. Checked for error codes but saw 0 codes present. Ran unit on high speed spin and verified no wobble or noise present. Checked suspension and found no damaged or broken shocks or springs. Advised to make sure unit does not end up overloaded or off balance, or it will cause it to stop. Drain and spin has been successful when unit stopped. Advised on proper loading. No failures verified. Call complete."

"Arrived on site for Washer not cleaning. Placed in diagnostics and motor fault came on. Only other fault code was over sudsing. Removed dust cover and found actuator was not engaged into splutch. Used zip tie to temporarily secure actuator into splutch so the customer can use the washer until we return. Cleared error codes. Tested washer and it filled, spun, agitated and then drained as designed. ; ordrng 1 W10913953 (Actuator)"

Arrived onsite for the lid not closing correctly. Looked at the unit and found that the lid had broken on the left side at the hinge and screws are missing. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 2 W10339706 (screw)s and 1 W11259006 (lid)

Arrived onsite for potential safety issues. Customer complained that unit was smoking when turned on. Customer stated that breaker was also tripping. Upon arrival breaker was turned off. Flipped breaker and unit powered on. Tested unit to 350 degrees and completed preheat without issues. What customer was experiencing was the oils on the element burning off. Left unit on

Arrived on call for complaint of white bands found on bottom of tub after load. Confirm the bands look like shipping bands that were not removed from installation. Removed bands and ran diagnostics. All functions working properly. No leaks detected at time of service.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but not making enough, I lowered the temps on freezer and instructed customer to watch, also instructed customer to replace filter. Complete"

Arrived onsite for dishwasher not dissolving soap pods. Upon inspection I found no error codes stored in the system. I let diag run and found no water entering. I found the water was turned off under the sink. I turned water on and continued testing. The unit ran through as designed. No leaks detected during time of service. Job complete.

Arrived on call to replace previous diagnosed part. After replacing sump customer said he would reinstall dishwasher.

Arrived onsite for dryer not operating upon arrival found outlet completely dead. Spoke with customer on need for electrician job Completed.

Arrived on call for complaint of tripping breaker when fan is turned on. Confirm the lights working properly but breaker tripping when fan selected. Tried to get amps but lost power too fast. Removed all covers and found no wire damage will come back with motor and control. ; ordrng 1 W11100652 (Control) and 1 W11100651 (Fan motor)

"Arrived on site and arrived on site and inspected unit for losing temperature. Found igniter starting for preheat, but not reigniting once at temperature. Replaced with new igniter. Tested unit, unit tested good, job complete."

"Arrived on site for customer complaint of k cup leaking, found leak coming from heater assembly and hose, ordering parts. ; ordrng 1 WR60X34049 (Heater assembly) and 1 WR02X34048 (Hose)"

"Arrived on site and tested unit for not cooling properly. Took temperature inside both the freezer and fresh food compartments. Freezer temperature at 14 degrees, refrigerator temperature at 39 degrees. Found even frost pattern, took one picture. If issue continues, thermistor may need to be replaced as well as control board.

"Arrived on site. Installed new control display not powering on diagnosed a defective control,ordering a new control please set up as soon as possible. ; ordrng 1 W10823803 (Control)"

"Arrived onsite to install previously diagnosed parts. I installed the main control, console, cabinet seal and OWI sensor. I tested the unit In diagnostics no error codes and the unit is working as designed with no leaks detected. Job complete."

Arrived onsite for unit not draining. Tested the unit and noticed that the water would not drain fast enough. Upon further inspection. Found that the drain pump was clogged. Removed clog. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for unit making noise during operation. Heard noise as soon as unit turned on. Upon further inspection. Found that the blower wheel needs to be replaced. Office to reschedule ; O-emld tckt

Arrived onsite for display not functioning. Upon arrival tested unit and display was blank. Disassembled unit to access control. Found control was faulty and caused display not to function. W11113911 and W11229665.

"Arrived onsite for stacked unit with F73 UI error code. Removed UI cover for inspection and found inspected connector Wc3 grey, Wb3 blue wire harness. Per tech sheet could potentially be a bad UI control. Found wc3 connector clip on board broken and not making good contact. Adjusted connector and manually secured. Ran test and was functioning correctly. Due to broken connector clip if symptoms persist unit will need UI board replaced. Job complete"

"Arrived on site to replace ACU from previous diagnosis. Replaced ACU, tested unit, unit working as designed. No leaks detected. If issues persist or future service required for unit, will need two man, 2hrs and ensure customer is aware we would not be responsible to hook dryer vent back up as not enough room and not enough vent hose present. Dryer vent was attached to unit and pulled from exterior and cut to size for flapper door maybe about 12 inches of vent present and virtually impossible to hook back up without removing flapper from exterior and reaching through from outside. Job complete."

Arrived onsite for dryer that wont start. Upon inspection I found F1E1 stored in the fault codes. I confirmed good voltage at the terminal block. I found thermal fuse open. I accessed and replaced the fuse. The unit is running as designed. I tested drum temps and found temps increasing too fast indicting a blocked vent. I went outside and checked what looked like laundry outlets and could not feel or hear any airflow. I advised the customer of my findings but the unit is otherwise working as designed. Job complete.

Arrived on site for walloven (lower half) not going past 100 degrees. Upon arrival confirmed complaint. Found no errors in diagnostics. Upon further disassembly I found bake element ohmed at 19.7 ohms. Found t.o.d. As well as oven sensor within specs as well. Found power lose from ACU to secondary board. Reset power and found proper connection to secondary board but during diagnostics tests the secondary board was failing to send proper voltage to bake element. Will need office to reschedule once availability of boards are known. ; ordrng 1 W11261167 (Main acu) and 1 W11261169 (ACU (lower oven)) and 1 W10859573 (Sensor) and 1 WP4449751 (Tod)

"Arrived on site to test unit for loose hinges and cracked UI, tested unit found mounting clip were not attached to unit, and found slight scratch on top right corner, attached mounting clips properly, advised customer that scratch did not effect function of unit and needs to contact customer service, ran diagnostics all functions running properly, no leaks detected job complete"

"On site to install previously diagnosed part. Replaced RC damper. In diagnostics, tested damper motor, and it is functioning as designed. Call complete."

Arrived onsite for dishwasher not drying. Upon arrival found unit had no rinse aid. Spoke with customer on importance of rinse aid for drying effectively. Tested unit operation and found it to be operating as designed. Job Completed.

Arrived onsite for dishwasher with heater busted according to inspector. Upon inspection I found no error codes stored. I ran diagnostics and it ran through as designed with no issues. I found the heater reached 8 amps and declined as designed during heat. The customer had concerns with rust on the element. I explained to him the elements are constantly covered with water so some discoloration is normal. The unit is working as designed at this time. Job complete.

"Arrived on site to repair defrost issue, found failed control board, I replaced control, unit tested good."

"Arrived on site for a washing machine that?s not starting cycles. Inspected unit and work area. Confirm the customers complaint in around the unit through diagnostics. Found an F8 E1 (low/no water detected) error code. Tested the valves and found the valves buzzing but not pulling in water. Checked the wall and found the valves turned off to the unit. Tested both valves and found the hot water valve barely pulling in any water. Advise customer of it shoe and charge the customer for the diagnostic fee. The customer then decided that she wanted to get a quote for the valve replacement due to having paid for a diagnostic fee. Use the truck stock valve on the unit for the replacement and tested the unit. .; used 1 W11210459 (VALVE) from stock"

"Arrived on site to inspect unit for not filling normally, upon inspection found the unit was working normally but the hot water was disconnected causing the full code, changed to tap cold and tested. Drain worked normally and instructed customer to not use extra power due to the reduced water. Complete"

Arrived on site to diagnose a dryer that is not drying properly. Found clogged external venting preventing proper airflow through unit. Advised homeowner on findings and venting issue will need to be addressed.

"Arrived on site to test unit for ice build up on RC Evap, tested unit found drip pan extremely bowed in center, and evap thermistor in wrong location, defrosted evap, replaced drip pan and evap fan with thermistors, installed caulking bead around evap housing, put unit into basic defrost, tested unit unit working properly, no leaks detected job complete"

"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc door wiring harness has multiple broken wires and door will need to be replaced to complete repairs. Autho is needed to proceed with part order.; ordrng 1 LW10691266 (Door fc) and 1 Authoneeded (Autho needed), states that autho needed"

Arrived on site for range needing front left burner and cap. Upon arrival I confirmed prior complaint assembled unit with new parts that were diagnosed reassembled and tested the unit and found no signs of gas leak and unit now lighting as designed showed homeowner repair progress and they were happy with completion

Arrived on site to replace door bottom seal. Replaced door bottom seal and tested unit for leaks. No leaks at this time. Unit tested good. Job complete

Arrived on site to inspect unit for not draining from Evap. Upon inspection found the drain tube was closed off under unit. Removed tubing and checked cab tube and found it collapsed. S

Arrived on site for washer not agitating found actuator failed . Replaced actuator . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"On site to install previously diagnosed parts. Replaced belt, pulley, rollers, glides, and felt. Reassembled and tested. Unit now functioning as designed. Informed customer to have dryer vent cleaning service performed to prevent airflow issues and poor performance. Customer stated that the vent goes under, through foundation and has a crack causing ground water to partially restrict airflow. They are aware of potential issues and are planning to re-route venting. Call complete."

"Arrived on site to inspect unit for not making ice, upon inspection found the fill tube full of ice and the heater wires damaged, ordering new fill tube and heater assembly to fix issue. Office to reschedule ; ordrng 1 W11401681 (Tube)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the control panel display showing F2E2-UI lost communication with main control. I cycled the power to the unit and attempted to place in diagnostics and it failed. I removed the outer door panel and disconnected the UI from the main control and closed the door and the drain pump came on telling me the main control is good. When I went to replace the control panel, as shown in the parts breakdown, I found the part I have did not include the UI. I advised the customer of my findings. I am ordering the UI and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10918484 (UI)"

"Arrived on site for Refrigerator will not get to refrigeration temperature. It is staying at 55? even with trying to adjust it. Same problem I had before. Placed in diagnostics and defrost heater sensor is showing open. Tested defrost heater in diagnostics and thermistors at the board and got strange reading for defrost heater. Thermistors read good. We will return with the main board, evaporator thermistor, and UI to complete the repair. We will also inspect the heater connector to ensure it is getting a good connection. When I tried placing the fridge in a forced defrost the heater wasnt coming on. Once all three parts are installed the fridge should start kicking on the defrost heater to allow the fridge to cool as designed. ;

"On site for washer making noise during spin. I ran a diagnostics agitate and high spin test. Found noise during high speed spin. Found belt slipping, signs of wear on cam assy and actuator arm slightly bent causing noise when shifting from agitate to spin. Replaced belt (truck stock W11239857), cam, and actuator. Calibrated. Ran diagnostics cycle. Unit functioning as designed. Call complete."

"Arrived on site to install previously ordered parts. Removed the unit from the residence and did all of the work on the front lawn of the customers residence. Removed and replaced the wash plate, hub, screws, actuator, cam, drain pump, capacitor, motor, belt and other marked parts. Reinstalled and unit tested as designed. Job complete"

Arrived onsite for unit with condensation issues and not cooling properly. Upon inspection found condensation throughout RC cabinet . Found bottom right area where frame was pulling away from liner. Silicone will not fill gap.

Arrived on site for washer not draining and making odd noises during use. Upon arrival found f7e6 motor detected fault. After further inspection I found actuator had come loose from gearcase/cam. Repositioned part and remounted for better secure connection to cam. Reassembled and tested unit. Found washer now cycling as designed with no faults or failures. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced air diffuser and air filter for customer. Tested the unit and found the water dispenser still not working. Checked the water reservoir and found it frozen over again. Steamed the water reservoir up until water began to dispense from the water dispenser. I did advise the customer to run several gallons of water through her water dispenser due to using a new filter. The unit is now working as designed.

"Arrived on site to diagnose washer filling non stop, I gained access to the unit and found that it was not level, I leveled the unit and then put it into service diagnostics, I found no fault codes, I put the unit through a diagnostics cycle and found the unit is operating properly as designed. I spoke with the customer about proper loading techniques and cycles and informed her that when you run a cycle the unit has to sense the clothing in the unit first and will continue to fill up with water until the appropriate load/cycle will begin actuating and spinning. Job complete."

"Arrived on site to diagnose dryer not heating, upon arriving I gained access to the thermal cutoff and the igniter and tested both, I found the thermal cutoff good but the igniter is open, I removed the igniter and found the graphite snapped, I replaced the igniter and tested the unit and it is operating properly as designed. Job complete."

Arrived on site for unit leaking gas. Inspected unit and work area. Turned gas on and checked inline with gas detector and bubbles. Was not able to identify leak. Checked manifold and found possible small leak from manifold. Will replace manifold. Office to schedule return when ETA is available.; ordrng 1 W11338090 (MANIFOLD )

"Arrived on site and tested unit for losing heat once preheat is complete. Found temperature reading and actual temperature taken with thermal coupler was off by quite a bit, took one picture. Will need new sensor to correct issue. Office to reschedule. ; ordrng 1 W10833885 (Sensor) and 1 W11219379 (Door)"

arrived on site and inspected the washer and found door latch is not working, replaced it and washer will now complete a diagnostic cycle, job complete"

"Arrived on site for drawer issues. Found glides to bin defective,bearing in glides preventing bins from sliding smoothly diagnosed unit would need middle and side glides.

"Arrived on site for surface light out . Found bulb burned out . Replaced bulb .No other issues found . Job complete ."

"On site for dishwasher not heating. In diagnostics, found F2E1 stuck key. Cleared error. Ran diagnostics cycle. Heater came on. Customer recently moved in (new home build). Advised customer to either use rinse aid and regular detergent or use detergent that has rinse aid included without liquid rinse aid. Informed customer that it takes about 90 washes for rinse aid to properly coat tub to allow better water runoff. Also, that condensation builds at the top of tub and one unit cools, that condensation will fall on top of dishes. To help prevent this, slightly open dishwasher after cycle is complete. For example: if cups on upper rack are dry on the inside, the dishwasher was completed the dry cycle as intended per manufacturer specifications. Unit functioning as designed. Call complete."

Arrived onsite to replace screw and wash plate. Replaced parts upon bolting down the wash plate. The bolt had managed to brake off inside the gear case. Ordered new screw. Need to replace screw and gearcase. Office to reschedule ; ordrng 1 W10772621 (screw)

"Arrived on site and inspected washer not completing cycles. Free spun the basket and unit has bearing noise, control issues and draining problems.

Arrived onsite and found unit operating with failing valve symptom of dripping dispenser and dripping ice fill line. Replaced inlet dual valve. Unit is now operating as designed. All checks good.

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the blower cracked and the motor causing extra rubbing noises. Replaced both parts and tested unit. Complete"