Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new console and tested the unit and found unit operating as designed. Job complete

"Arrived on site to test unit for humming noise, tested unit found noise coming from under unit, exposed back panel and found cardboard under condenser vibrating against unit frame, added sound pad, activated test 5 and verified that the sound is not present at different compressor speeds, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to preform previously diagnosed sealed system, replaced compressor but did not find any leak in pre cooler, vacuumed down system for 30 minutes, vacuum held perfect for 10 minutes, charged system to 5.5oz R134a, powered on unit, unit started to develop frost pattern, advised customer to monitor for 24 hours before loading and if any issue arise to call us back"

"Arrived onsite to test unit for no ice production, tested ice maker but it would not go into diagnostics, replaced ice maker and tested, it is now running as designed, job complete"

"Arrived onsite to test unit for no water no ice, customer stated that unit is only 6 weeks and it has never worked, tested unit found water line kinked and valve is off, turned on water and secured water line properly, tested unit, unit is now working as designed, job complete"

"KRFC300ESS07 Arrived to inspect noise. The customer presented a video that a vibration type of sound could be heard, sounding like compressor compartment tubing vibrating. I secured the tubing and tested and could not recreate the issue. During inspection I found the right RC door gasket badly torn and requiring replacement. The RC LH door was warped over 1/4 inch and requiring replacement. Office to order gasket and door and contact the customer to arrange return service. No leaks observed during service."

Arrived onsite and found unit operating with failed charge. Replaced the compressor and evap and dye drier and pulled vacuum for 15 minutes. Vacuum held. Charged system with 4.5 oz of r134a. Advised customer on repair. Unit is now operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the ice maker and the valves. I placed the unit in diagnostics and checked for error codes in test 56 and found E5-ice maker thermistor is bad. I removed and replaced the ice maker and tested and it is operating as designed. I tested the fill tube and it too,is operating as designed. When filling the ice tray, I did not hear the valve chatter the virus tech reported. Due to the area where the home is located, the water pressure changes as there are several homes being built. I cycled power to the unit and advised the customer that if the ice maker should fail again to schedule service, at which time, the ice maker and hv control will need to be replaced. No water leaks observed during service, job completed."

"WTW5105HC0 Arrived to inspect squealing. I found the belt had started slipping and subsequently damaged the motor and cam pulleys, leaving a large pile of debris under the unit. The gear case was intact and I removed and replaced the motor, cam and belt. I re-calibrated and tested and the unit operated as designed. No leaks observed during service. Drain safety strap added."

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Customer stated that as of early morning the unit began making ice again. Ran diagnostics and tested ice maker. Ice maker is functioning properly. Valve is functioning. Issue appears to be intermittent electronic error. Power cycled unit to clear errors. Customer will monitor. Unit is functioning as of visit. Job complete

Arrived on site to test unit for not heating. Test unit and found last tech did not reset the board when repair was done. Unit turns the heater off when sump and motor is not working. Reset board test unit and unit test good job complete no money charge its a recall

Arrived onsite for faulty terminal block. Used block and terminal kit to replace failed components. Replaced components and tested. Unit is now heating and timer is functioning properly. Job complete

Arrived on site to test unit for unit not draining. Test unit and found and drain pump. Replaced drain pump test unit and unit test good job complete

Arrived onsite for washer not dissolving soap. Upon arrival inspected unit. Found customer was using 3 pods at a time . Instructed customer to use only one pod at a time. Unit is functioning properly. No error codes or leaks at this time. Job complete

Arrived on site to replace fan motor. Replaced motor test unit and unit test good job complete.

"KCGC506JSS00 Arrived to inspect flame issues. I found the left and right front power burners were difficult to ignite. I was able to adjust the burners and get both of them to consistently ignite within three clicks. The flame height was too low, not allowing enough BTUs and I discovered the regulator had been incorrectly set to NG, instead of LPG. After correcting, the high height was correct and low flame adjustment was required and performed. Operational test good, no gas leaks detected during service."

"Arrived onsite for a refrigerator that is still not cooling in the rc. Upon inspection I found that the the evaporator was clogged with ice and the thermostat was corroded, which corrupts the signal sensitivity control to control the defrost and cooling of the unit. I remove the ice and I installed new evap cover assembly and ran all functions in diag mode and found unit operational. I did notice that the right side rc door gasket was torn and made this known to the customer they decided to take care of it them selves.

"Arrived on site for thin to no ice. Ran diagnostics weak water flow entering water pan diagnosed a defective water valve,replaced water valve ran diagnostics good water flow entering water pan. Unit passed all other diagnostic test

"Arrived on site and found customer has been pausing cycle and checking water temperature by hand by opening the door. This is why they believe they are not getting hot water. Showed customer threw diagnostic cycle that valves are working properly and there is no errors. Customer agrees their clothes have been getting clean. Explained that water temperature is determined by Software and will not necessarily be tap hot. Washer is operating as intended

Arrived on site for condensation in refrigerator. Upon arrival inspected unit and found condensation in RC section. Found 8 of door gasket not sealing correctly . Used heat gun to reshape gasket. Gasket is now. Sealing correctly. Unit is operating correctly. Job complete.

Arrived on site to test unit for door being hard to open. Test unit and found insulation stuck on hinge. Removed insulation from hinge test unit and unit test good job complete.

"Arrived on site for freezer, inspected unit and work area. Customers complaint was high temp light on and condensation. At arrival the freezer was not plugged in. I reconnected unit and tested the control and seem to be working fine. Tested the defrost heater and was fine. Also tested the start device and capacitor and looked good. Advised customer to replace control board. No leaks where observed during service. Job completed.

Arrived on site for frost buildup. On inspection found that the gaskets are getting hard and sealing like they should. Found a air gaps in the bottom of the door on the rc and fc. I used a little caulk to seal the gaps. Checked the heating elements and it is work fine.

"Arrived on site to inspect washer with water in tub when unit not operating. Upon further inspection, I found water in the tub and the customer advised that the unit fills even when the unit is not turned on. I removed the top panel and placed the unit in diagnostics and tested. While testing, I checked ohms readings to all valves, along with voltage reading. I found the main valve was out of range on ohms readings. I removed the inlet hoses and found debris inside the screens on both valve assemblies. I removed and replaced the main valve and retested the unit and it is operating as designed. I advised the customer that the inlet hoses would need to be replaced due to the, breaking down internally. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave/oven wall combo unit error codes. Upon further inspection, I found the display showing F1E5-inverter error. Cleared the code and found another error code F6E4. Cleared all codes and tested the microwave and oven. I found the oven is operating as designed but the microwave wont heat and it stopped operating and showed the error code again. I pulled the unit out and disassembled the cabinet to find the wave guide damaged on the outside of the guide. When I removed the magnetron, I found the magnetron burnt and the inside of the wave guide damaged.

"Arrived on site ,replaced wire . Ran diagnostics and temp checks . All checked normal. Customer has had vents cleaned . Job complete"

"WT1501CW Arrived to inspect washer still stalling. I found the unit was triggering off balance and due to prior service and known issues with this failure, I removed and replaced the control. The off balance issue was remedied and further testing showed the unit was also triggering long fill errors. I inspected the valve assembly and found softener resin beads throughout the pre-filters. I advised the customer they will need to have the softener issue addressed and that it is a serious issue that can cause other water problems throughout the residence. I was able to remove all of the debris and the unit then operated fill operations as designed. Operational test good, no leaks observed during service.

Arrived on site for continued door chime issues. Tested all door switches and are good. Contacted Techline for assistance. Tech Recommend replacement of UI. control or both. Customer declined at this time and will call back to proceed. Job complete

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagnostics bimetal reading closed heater powered on unit not shutting off while in defrost mode diagnosed a defective main control. Defrosted evaporator replaced main control powered unit on good air flow entering fresh food section.

"Arrived on site and replaced water valves diagnosed on previous visit, after replacement confirmed washer is no longer leaking. job complete

"Arrived on site and inspected dryer and found heating element has failed, After replacement dryer is heating again confirmed airflow is good with airflow meter, job complete

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer still not working properly since last visit. Entered diagnostics and retrieved error coded F3E1, F8E3, F8E0 & F9E1. Ran a diagnostics cycle and everything seemed to be functioning properly so I advised customer we would had to proceed to replace the control board and water level sensor. I replaced control and level sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to diagnose dishwasher with wheel issues on one of the racks. Found upper rack had all wheels broken off due to failed studs. Recommended replacement of adjustors to updated kit, Replaced rack adjustors with updated kit. Verified proper function. Repair completed."

Arrived onsite for lights out in the rc. I installed a new light in the fc to make the lights in the rc come back on. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for dispenser issue. Found deli ui unresponsive,ripped right side fresh food gasket and broken shelf frame,removed deli ui found corroded and broken wires. Diagnosed unit will need a new deli door,deli control,gas,et and frame

"Arrived on site to diagnose dryer that is not running / starting. Examnined unit and found the drum can spin freely, indicating an issue with the belt. Disassembled unit and found the tensioner for the belt had split and caused damage to belt. Provided estimate for new belt and tensioner . Replaced belt and tensioner arm and pulley. Tested unit and verified all working as designed.Repair completed."

"Arrived on site. Per customer fresh food side build up ice,customer defrosted unit,diagnosed a defective thermistor,replaced thermistor secured thermistor to suction line,reinstalled cover,changed defrost setting to basic.

Arrived onsite for a range that will not heat correctly in the bake cycle. I found the bake element open I replaced the element at tested the range. The element is working as designed. Call complete.

"Arrived onsite for a refrigerator that is having a issue where the ice in the ice bin would melt and clump together and clog the dispenser at times. Upon arrival I tested for leaks and the ice door and found none i then noticed that the ice maker itself was tilted off to the left and the was a streak of frozen water coming down the back wall where the ice bin sits. I replaced the ice maker and tested it for leaks found none the I monitored the fill tube and found that it didnt drip which caused cause ice to buildup in the funnel and when it good to fill again itll splash over and cause issues. I reinstalled the ice maker making sure that it was straight and then waited for another harvest and found was no longer splashing as much I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete . I also noticed some condensation of building up inside of the refrigerator section, then leveled the unit after making sure all of the gaskets were intact to give the unit a better chance of sealing up properly job complete"

Arrived on site for burned smell and dishwasher not starting . Found control and wire harness burned up. Job complete

"Arrived on sure to diagnose dishwasher that was not dissolving pods after cycles. Ran unit and found all functions working properly. Advised customer hot water must be run prior to starting unit, since unit does not produce much heat to heat the water. Verified element and wash motor are working as designed. No repair needed, no failures found with unit. Unit is a very basic plastic tub model. Repair completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling well. At arrival I retrieved temps and RC 50? FC 34?. Pressures took 2:55 to equalize. Called tech line to document and spoke to Chris SR#7736110310 and want us to call techline before we replace the compressor to test the compressor with a watt meter. Im ordering compressor, non uv drier, access valve and watt test kit. Office will contact the customer once all parts are available. No leaks where observed during service. ; ordrng 1 W11592009 (Compressor) and 1 W11506635 (Access valve) and 1 Inverterwattmetertest (Inverter watt meter test kit)"

"Arrived on site and found saved error code for motor fault. Set washer into a diagnostic cycle and lit lounge is working properly. Washer will agitate correctly but when set to spin motor just makes noise. Washer was able to spin on previous visit. Control board was replaced on last visit will need to bring back motor, lower harness, and capacitor to ensure repair on next visit; ordrng 1 W11095106 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

Arrived on site to test unit for ice not dispensing. Found when door closed ice not dispensing but when activating switch with my hand unit dispensing ice. Removed door switch and verified continuity was good and door making proper contact with switch. Recommend switch replacement. Ordering UI as a precautionary. Rescheduled for 04/19. ; ordrng 1 W11123941 (Door switch) and 1 W11239666 (UI)

Arrived on site for F9-E1. Upon arrival ran diagnostics and getting F8-E1 long fill. Ran automatic test cycle and components operate correctly. Ran a normal cycle and unit is operating correctly. Checked water pressure and is good. Due to being second time getting F8-E1 long fill error code. Will order control and water valve for replacement. Office to reschedule ; ordrng 1 W11614515 (Fill valve) and 1 W11624943 (Control)

"Arrived on site for washer not drain8ng. Upon arrival confirmed issue and found f9e1. Also found broken lower harness and ACU smelt of burning p,attic with burn holes in it. Will need office to reschedule once availability of the following parts is known: ordering W11626074 control, W11335100 lower harness, w11399437 drain pump.; ordrng 1 W11626074 (Control) and 1 W11335100 (Lower harness)"

"Arrived on site for wall oven turning itself on. Upon arrival confirm some point but found no errors in diagnostics. Sound door gasket, the upper oven sailing as well as UI parsley unresponsive when trying to activate it. Will need office to reschedule Once availability of the UI control is known along with the gasket. Ordering ui W11297709; ordrng 1 W11297709 (Ui control)"

"Arrived on site and found refrigerator is unplugged, after reconnecting to power compressor attempts to run and trips start device immediately. A sealed system repair will be needed to correct issue; ordrng 1 R600kit and 1 Nitrogen and 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W10143759 (Dye drier) and 1 Sf8404 (Stub)"

"Arrived on site to test unit for F8E1 error, tested unit found unit is locked, pressure switch is not reading properly, replaced pressure switch and the door opened, found unit still has water in it, activated drain pump but it will not drain, removed front panel inspected drain pump filter and found completely clogged with a piece of fabric, removed and tested but water is still not draining, removed drain hose and inspected, no restrictions found, will need drain pump to correct issue, ordering pump rescheduling ordrng 1 W11458345 (Drain pump)"

"Arrived onsite for refrigerator making a note. On inspection the unit was maker a noisy of a motor boat. Found the steel tubes were vibrating and make the noise I used tie wraps to help to quiet the unit down. The unit was not squared up, the doors were not even. That causes the unit to work harder to keep the unit cool and the process it freezes the water tub for the icemaker. The icemaker made ice the first 2 days then stopped. I had the unit harvest and fine home position, no issue. I then called for water to fill the tray it sound like it did put no water was made it to the tray. Told customer that I would leave the ticket open and to call if icemaker does not produced in the next few days. No water leaks detected during service. ; O-emld tckt"

"Arrived on site to diagnose dryer that is not stopping when running. Tested unit and found the noise is actually the drain pump on the washer constantly running. Tried to cancel and it would not stop. Removed pressure hose and was able to get it to stop. Tried to blow through the pressure hose and found it kinked somewhere and could not be blown through, even disconnected from the tub. Ordering upper and lower harnesses (hose attached), connector nipple, and control. Office to schedule when we get all parts. ; ordrng 1 W11417071 (Lower Harness) and 1 W11662155 (Upper Harness) and 1 W10919003 (Drain Pump) and 1 W11481725 (Control) and 1 W10585084 (Hose connector nipple)"

"Arrived on site to diagnose range that was melting pots. Examined unit and found the cooktop was partially damaged / melting / etching due to heat / pot choice. I checked several of the customers pots and found them rocking, due to being bowed downwards, causing the thermostats to be unable to accurately read and cycle. Advised to change pot's and pans to a set with fully flat bottoms. Ordering a new cooktop to resolve the damage. Office to schedule when oversized part arrived. ; ordrng 1 W11112610 (Cooktop)"

F0-E5 off balance . Ran manual test and found during spin the basket does not spin only the wash plate. Found failed hub. Need to replace hub. Unit fills and drains correctly. Ordering hub and wash plate. Office to reschedule.; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate)

Unit in 20th floor Electrical room. Arrived onsite and found unit compressor making loud vibration noise. Compressor is hot to he touch. No frost pattern on evaporator. Can hear refrigerant bubbling in tubes. Unit will need sealed system repair. Copper cap tube. Also Ordering inverter. Office to reschedule ; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)

Arrived onsite for refrigerator not cooling in either compartment. Unit in storage. Ran unit and compressor powered on but is not running efficiently. No frost pattern on evaporator. Can hear refrigerant bubbling in the lines. Unit needs sealed system repair. Copper cap tube. And inverter. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11546982 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 2hr (2 hr) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)

Arrived onsite for dishwasher door not staying down. On inspection found that the sleeve friction was missed off the hinges. Ordering sleeves WP8268961. No water detected during service.; ordrng 2 WP8268961 (Sleeve friction)s

Arrived on site to test unit for skipping from sensing to done. Found slider metal ring is loose and not allowing proper engagement into spin. Rotor and slider need replaced for damage. Ordrng 1 W10915701 (Rotor)

"Arrived onsite for a refrigerator that is making a loud noise when you open the door. Upon inspection I heard a loud noise coming from the damper, I tested again to confirm but the noise didnt happen again. According to the cx the does not happen all the time I am ordering damper on rescheduling 04/12/23; ordrng 1 W11164593 (DIFFUSER)"

"Arrived on site for unit not cooling. Upon arrival inspected unit and is hot in both boxes. Compressor is running. Found dye at lockrings. Upload pictures to SD. One of the leaks the liquid is wet to the touch. Need to order sealed system repair. Need lockrings repaired. Ordering compressor, up dryer, r600 kit, nitrogen, and access valve. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"

"WRF535SWHZ07 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the FC rails and noted the door operated as designed, without having to manually push it closed. Since the FC door has been operating better than prior, now a baseline of operation could be established. The RC was over-cooling significantly and I verified the damper operating as designed. I tested the thermistor in a known-temperature glass of water and found it showing 9.47 K at 75?F, (9.88 @ 70? during test imagery) which matches this model per the MFG service manual and has ruled the thermistor out, as the issue. According the the MFG manual, this thermistor does not match the usual temperature charting. All other tests proved the evaporator fan and damper were working as designed, with good airflow. The unit had experienced an exploded water filter prior, drenching the interior of the RC and I suspect the control may have gotten wet and is now not responding to sensor readings correctly. The right RC door gasket had a tear at the top. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11524469 (Control) and 1 W10830162 (RC Door Gasket)"

"JBRFR36IGX00 Arrived to inspect moisture issue. The prior obvious sign of air incursion into the to left inner part of the door opening had returned and there was an area of moisture within the chassis. The cabinet installation has not been corrected and the chassis, due to being mounted within the incorrectly installed cabinetry, is still causing refrigerator cabinet twist and cannot be corrected without severely protruding out of the cabinet in several areas. The customer is requesting us to contact the MFG to attempt a replacement. I advised the customer we would contact the MFG the following day and follow up. No leaks observed during service. ; O-emld tckt"

"Arrived on site to inspect wall double oven error code. Upon further inspection, the customer had the power turned off to the unit and provided a photo of the error code F2E1-stuck key. Customer turned the breaker back on and immediately once the unit booted back up, it began to flash the error code F2E1. I attempted to place the unit in diagnostics and it failed each time. I am ordering the control panel and office to schedule return service due to the availability of parts. Customer turned the breaker off due to the unit constantly sounding the tone for the error. ; ordrng 1 W11449303 (Control panel)"

"Arrived on site for washer not filling correctly. Upon arrival confirm complaint and verified proper water pressure from water connections, but found water valve, not allowing of water in.

"Arrived on site for dishwasher not draining . Found unit non responsive, unit is getting voltage . Drain motor is 43.7 resistance. Ui not getting voltage . No LED on control. ordrng 1 WD21X24676 (Conrtol) and 1 WD21X25696 (Fuse) and 1 Weigh2hrs"

"Arrived on site to test unit for burners going out during cooking, tested unit found gas pressure seems low, valve is converted properly, right front burner has extreme low pressure and will ignite but the valve is not opening properly, manifold will be needed to correct issue ; ordrng 1 WPW10204705 (Manifold)"

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit hot in both compartments. Verified 120 vac to compressor. Compressor making no attempt to turn on. Ordering sealed system repair. Also bringing inverter. . Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 WPW10143759 (UI dryer) and 1 2hr (2hr) and 1 W11546982 (Inverter)

Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the leak was coming from the main water feed line; ordrng 1 8212547RP (TUBE-WATER)

"Arrived on site for water leaking. Found water in fresh food compartment bowed drain pan,found deli ui unresponsive,removed ui no damage to control or connections,found broken wire on harness. Unit will need a new harness and drain pan. ordrng 1 W11170612 (Deli harness)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was preparing to perform the sealed system repair and when I went to move the unit out from the wall, I found the back left leveling rod was stripped. I advised the customer of this issue and advised the office (management) and required for the left support assembly and 2nd tech; ordrng 1 W10860229 (Left support) and 1 CNOTE (4 HOUR JOB) and 1 CNOTE (2 MAN JOB)"

"Arrived onsite for dryer shutting off prematurely. Upon arrival inspected unit. Unit is in closet space. Will need to make accessible for repair. Put unit in diagnostics and found no stored error codes. Customer stated, he thought the saw an error code at one time but did not record it. Ran test and components seemed to be functioning. Customer stated the quick cycle works and increased time as needed, but the sensor cycles do not. Instructed customer to run a timed dry cycle and report back to maintenance. Ordering Moisture sensor and harness. /ordrng 2 WP3387223 (Electrode)s and 1 WP3387223 (Sensor harness)"

Arrived on site to test unit for no power. Unit is blowing fuses due to bad modules. Needing both modules but module W10607548. Spoke with SR and ordering parts anyway and whirlpool to determine resolution. ; ordrng 1 W10607548 (Module) and 1 W10885135 (Module)

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=12 degrees and RC=44 (setting of 35). I pulled the crisper drawer out and found the RC evaporator engulfed in ice/frost. I placed he unit in diagnostics and forced defrost and could not hear any sizzling from the ice hitting the defrost element. Pulled the unit out and tested the RC evap thermistor at the main control and found it at 88.6 kohms, well out of range. Tested amp draw to the defrost element and it was at 1.32amps and getting 124V. I inspected the FC evap cover and it was good/no ice. Returning tech will replace the RC defrost thermistor and defrost element. I had my customer sign the waiver of damages from defrosting refrigerator and recommended they unplug the unit at least 24 hours before were return and to place towels around the unit to catch any overflowing water from it defrosting. No water leaks observed during service."

"Arrived on site to inspect refrigerator no airflow in the fresh foods section. Upon further inspection, I tested temps in the RC=62 degrees and FC=0 degrees. I placed the unit in diagnostics and tested the RC evap fan and found it was not operating. When I went to remove the evap cover, I found the cover would not remove due to the evaporator being engulfed in ice. Also found the right RC door gasket torn. ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for a dishwasher thats not heating. I found an F7E1 error code and ran the diagnostics cycle to reset the control. I found the pump cavitating real bad. I asked the customer if they were cleaning the filter and the customer stated they didnt know about the filter. I checked the filter and found it completely packed with debris and the OWI covered with debris. I cleaned the filter and OWI. I tested the machine and all is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization # W16JR10APL1.

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and found leak at left side at heater element . Replaced heater . Ran diagnostics per WP specs . All checking good . No other leaks detected at this time. Job complete

Arrived on site for washer not filling . Ran diagnostics and found cold valve not dispensing water . Replaced valves . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at this time . Job complete

"Arrived on site for wash pushing load of laundry to on side of tub . Ran diagnostics, no error codes . Past wash test . Customer mentioned that no matter which way she wraps clothes load is off balanced and banging around . Went over and instructed on proper loading methods on new washers . No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for grinding noise, test unit found noise coming from cam, inspected under unit and found a water line metal end broke through the shield and was grinding on cam pulley, removed cam and inspected gear case, no signs of oil or failure detected at this time, replaced cam, belt and shield, tested unit unit is now running properly, no leaks detected job complete"

Arrived on site and replaced keyboard/UI recommended by tech line on previous visit. Refrigerator will now power on and has begun cooling. Requested that customer continue to monitor refrigerator for the next 12 to 24 hours. Job complete

"Arrived on site and inspected range and found there is a gas leak at gas line connection where it attaches to valve shut off on wall. Confirmed range is also not leaking. Builder is present and has heard gas leaking from gas line, job complete"

Arrived on site to test unit for rattling noise. Found damper was excessively loud. Replaced damper and filled gap in liner and cabinet with silicone. Unit working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not wringing items out. Customer stated mostly happens when washing bedding. Ran diagnostics with no issues. Found error f0e5(off balance). Unit is level and suspension is good. No signs of gearcase failure. Removed agitator and nothing caught underneath. Advised customer on load sizes and unit off balance pausing when sensing unit is off balance. No leaks detected. Job complete.

"Arrived on site. Replaced the evaporator,compressor and drier,vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived onsite and used adhesive sealant to improve seal. Advised customer on repair. Unit is now operating as designed.

Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power supply. After further inspection I found ACU burnt out but found no other hardware failures. Replaced ACU and tested unit. Found working as designed with no leaks. Call complete

Arrived onsite and found unit not defrosting. Determined the cause of the issue to be lost wire connection on heater circuit. Corrected wiring and tested heater. Unit is now operating. Manually defrosted with steamer to repair. Advised customer on repair. All checks good.

Arrived onsite for a washer that seemingly has control panel issues. Upon inspection I found that the panel is functioning properly. Upon further inspection I found that the cold water valve was turned off while the hot water was turned on which can cause the unit to sense that there isnt enough water coming into the unit and it wont start the wash cycle. I contacted this and found that the unit operating and draining in quick wash and draining and spin cycles. I then checked the gearcase actuator and the cam and found them good. Unit operations as designed

Arrived on site for a DW that wouldnt go into wash. Upon inspection I found that the wash motor would not coming on. I replaced the motor and tested the unit and found that the unit operated as designed no leaks.

"Returned to call due to a leaking occurring after I fixed the unit by turning the cold water valve on which may have been left off by builder/installers the leak was pointed out to me by the customer and it was because of the fitting that connects the cold water hose to the water inlet valve on the unit was loose, not by much but enough to cause a leak if moved in a certain way, which is why I missed it the first time I then corrected this by tightening down that fitting and turned back on the cold water and running the unit while monitoring for leaks none showed and I explained this to the customer and then left. Unit is now operating as designed"

Arrived onsite for previously diagnosed parts. Installed the manifold and the igniter harness. Tested unit and the middle burner flame does not go out when it is turn to simmer. No gas leaks detected during service. 7736110020

"Arrived on site for no ice. Found loose connection at harness,secured harness ran icemaker harvest test passed,icemaker filled with water."

"Arrived onsite to replace faulty parts ordered. Upon arrival inspected unit. Had difficulty getting unit completely out due to installation. Unit is in rough condition and is not properly secured. The washer is not secured to the base and the dryer is not secured to the frame. Also the door would need to be removed in an attempt to disconnect lines. Building maintenance not willing to remove doors due to insurance liabilities. Owner is not onsite, its tenant leased. Made contact with owner and explained all of the issues and sent pictures. Customer will try and figure out what he wants to do. Will contact office if moving forward but door will have to be removed prior. Job complete"

"Arrived on site to test unit for F8E4, tested unit found unit does not have a high drain loop installed, causing water to back up in tub, excessive amount of water getting into drip triggering float switch, unit was leaning forward and is contributing to to over flow, emptied water from drip pan, leveled unit properly and installed high drain loop, tested unit in diagnostics unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for rattling tested unit found that the MW was not installed properly mounting bracket is 3/8 below to unit causing it to hang on just two mounting screws, the noise that the customer stated when the unit is turned on is coming from damper opening and closing which is normal operation, unit is heating properly, advised customer to call contractor to get the incorrect installation of mounting bracket resolved, job complete"

"Arrived on site to test unit for intermittent power loss, during my diagnosis lost power 120 vac from out to filter board but nothing out, replaced filter board and control as precautionary, also nothing that damper is restricted do to incorrect installation, adjusted vent and reinstalled unit,tested, unit is now running as designed, advised customer to monitor and if issue persists call us back, job complete"

"Arrived on site to replace previously diagnosed control and UI, replaced control and UI, powered on unit, activated heater, it is heating properly, put unit long defrost do to some signs of frost accumulation are starting to appear, job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator making noises. Pulled unit out and removed back cover and found the compressor condenser line rubbing on the drain tube and making noises. Adjusted the condenser line and unit is now running as designed. No leaks where observed during service."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested voltage and was good, tested the venting and was bad witch indicated me to a bad heating element or open thermostat. Disassembled unit and tested fuses and found a bad heating element. Cleaned out the lint build up in the dryer and replaced element. I highly recommended customer to get vent look at and cleaned out due to bad airflow. Unit is now operating as designed. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating properly. Tested unit and found customer was using a analog thermometer. I inserted my thermal coupler and tested with multimeter and unit was heating as designed. Advised customer not to use those dial thermometer as they are not accurate per whirlpool instructions. No leaks where observed during service. Job completed."

"Arrived on site for microwave, inspected unit and work area. Customers complaint was the light under the microwave was not working. Tested unit and found the light bulb bad. Customer will replace it on their own. Job completed."