Service History 704

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, Texas 78613

Maurice R

Job Details: 06/27/2023

"Arrived onsite for icemaker not producing ice. The customer informed me that it makes ice once and awhile. I tested the IM in diagnostics mode and it would not work. I replaced the IM and tried the diagnostics mode and it ran through it and filled with water. Told customer to give it 72 hours to,produced ice. The FC is 4? and there was no frost buildup on the evap."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Cedar Park, Texas 78613

Maurice R

Job Details: 06/27/2023

Arrived onsite for refrigerator with foam exposed on top of the unit next to the hinges. Calling the WP tech line for information on the 2 exposed foam openings. The opening are where they inject the spray foam in to the chaise of the unit. This model does not have hinge covers that usually covers the wholes.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704EBS1

Near Austin, Texas 78748

Kevin

Job Details: 06/27/2023

"Arrived on site and found saved error code f6e1, found incoming water valve has some debris on screen. Flushed water line and replaced valve and now more water is entering machine. This does not correct any issues with water quality from incoming supply. Dishwasher is operating normally, job complete"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Pflugerville, Texas 78660

Vincent

Job Details: 06/27/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was a burnt smell inside the drum. Tested unit and did smell something different. Customer has construction going on inside the house. Spoke to Robert from techline SR#7736731725 and determined that the smell would be air pollution from the house and burning in the intake system of the dryer. Unit is operating as designed at this time and no leaks where observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, Texas 78660

Vincent

Job Details: 06/27/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Leander, Texas 78641

Maurice R

Job Details: 06/27/2023

Arrived onsite for previously diagnosed parts. I checked the fc evap fan and it was not coming on I checked the evap heater and it was working fine it heated up and it was melting ice. I installed the fan motor with harness and tested evap fan and it is now coming on. I replaced the control board to. The unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXNQ00

Near Seguin, Texas 78155

Andrey

Job Details: 06/27/2023

"Arrived on site to repair previously diagnosed failed defrost, removed back panel and found shorted bimetal, replaced but could not get compressor to start, removed control and found a burn spot, replaced control and thermostat as precautionary, powered unit on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, Texas 78739

Leonardo

Job Details: 06/27/2023

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lakeway, Texas 78734

Paul

Job Details: 06/27/2023

Arrived onsite for a washer with no power. I found the console locked and it wouldnt unlock. I replaced the console and tested the washer. All is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, Texas 78653

Matthew

Job Details: 06/27/2023

Arrived onsite for error code scrolling across display F1E4. Tried power cycling unit but did not correct issue. Replaced control. Tested unit and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Manor, Texas 78653

Matthew

Job Details: 06/27/2023

Arrived onsite for unit heating above target temp. This was via third party inspection. Tested unit with thermal coupling and found unit to be within spec. Cycling high and low temperatures average 355 when target temp is 350 which is well within range. No calibration needed at this time. Unit is functioning as designed. Jo complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near San Marcos, Texas 78666

Joe Z

Job Details: 06/27/2023

Arrived on site for RC door gasket not warped and not sealing correctly. Upon arrival and inspected unit. Found left side of gasket is warped. Used heat gun to re form gasket. Gasket was re formed and door seals correctly. Job complete

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near San Marcos, Texas 78666

Joe Z

Job Details: 06/27/2023

"Arrived on site for unit not venting correctly. Upon arrival, inspected unit and unit is venting correctly. Customer was not aware that she does not have an external vent to exhaust airflow outside of home. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Uhland, Texas 78640

Joe Z

Job Details: 06/27/2023

"Arrived on site for unit not operating. Upon arrival , ran diagnostics and got error code F7-E1 tachometer missing. Found cam pulley not secured causing belt to fail. Replaced cam W10721967 and belt W11239857. Test unit and is operating as des. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Buda, Texas 78610

Kevin

Job Details: 06/27/2023

"Arrived on site and Found customer has been experiencing good ice production since previous visit. replaced freezer door diagnosed on previous visit anyway, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Rock, Texas 78665

Gerry C

Job Details: 06/27/2023

"WOC54EC0HS20 Arrived to inspect leaking. The unit would leak in the first few minutes of cycles and then quit leaking. I found the issue was due to the door gasket and after the unit heated up, the gasket would seal. I was able to remove and reinstall the gasket, which prevented the upper left corner from folding in and allowing the leak."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS04

Near Spicewood, Texas 78669

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for unit making noise. Test unit and found noise coming from. Small convection fan.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Austin, Texas 78731

Scott

Job Details: 06/27/2023

"Arrived on site for oven not heating . Ran diagnostics and found bake igniter has failed . Ran preheat all checked normal . No gas leaks detected at this time. Job complete."

We serviced a

KENMORE DRYER

Model 110.6234251

Near Austin, Texas 78748

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected dryer and found belt is broken. After replacing dryer is working properly but found airflow is showing restricted. Recommend that vent to the exterior be inspected and cleared. Office to collect, job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS05

Near Austin, Texas 78737

Luis

Job Details: 06/27/2023

"Arrived on site for no ice. Ran diagnostics E5 error code exited diagnostics icemaker then ran through a cycle,no fill due to frozen line,defrosted fill tube ran harvest test passed ran fill test passed E5 error code still present. Power cycled unit to erase error code advised customer to let unit run for 24hrs if no ice icemaker and fill tube will need to be replaced

We serviced a

LG REFRIGERATOR

Model LFXS30726S02

Near Dripping Springs, Texas 78620

Luis

Job Details: 06/27/2023

Arrived on site for cooling issue. Checked freezer temp reading 31? no ice build up on evaporator cover compressor making odd slushing sound diagnosed a sealed system issue customer does not want further repairs

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx986sihz03

Near Austin, Texas 78723

Matthew

Job Details: 06/27/2023

"Arrived onsite for fridge upper lights and freezer light out. Upon arrival inspected unit. Found freezer module defective, replaced. Also found upper wiring harness failure and burned out upper led module. Corrected wiring and replaced upper module.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Austin, Texas 78728

Vincent

Job Details: 06/27/2023

"Arrived on site for refrigerator, inspected unit and work area. Customer had refrigerator pulled out and water shut off. Unit had the water supply line cracked and was leaking. . I replaced supply line and tested I found no leaks from the refrigerator line replaced but the valve at the wall was leaking and I made the customer aware.

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near Georgetown, Texas 78628

Lou

Job Details: 06/27/2023

"Arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit makes a squeaking noise when turned on. I tested the unit but could not duplicate the issue. Disassembled the unit and found the tension pulley seized to its axle and the rollers and belt needing to be replaced

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FSMS01

Near Georgetown, Texas 78628

Lou

Job Details: 06/27/2023

"Arrived on site to install a water filter in a refrigerator for the customer. Upon arrival, the customer advised they could not get the water filter out the refrigerator. I removed the filter. I installed the new filter for the customer and they were going to purge the system. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED9550WL1

Near Georgetown, Texas 78633

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose dryer that was not starting cycles. Tested unit and found it does not tumble when started. Checked thermal fuse and found the thermal fuse open. Replaced thermal fuse and verified proper operation. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Round Rock, Texas 78681

Gerry C

Job Details: 06/27/2023

"KSSC48QMS01 Arrived to inspect cooling issues. The customer advised me the unit had gone up in temperature in both chambers, over the weekend reached 30-40?F above the set points. I found the FC at 20 and the RC at 39, with the sealed system running. Airflow was acceptable within both chambers and I could hear a intermittent whooshing of refrigerant within the evaporator assy in the FC. Exposing the evaporator, the system had signs of refrigerant loss, or an inefficient compressor. Due to finding no signs of oil or dye throughout the accessible parts of the system and oxidized copper on the system return lines, I suspect inefficient compression to be the cause. Further inspection did not reveal any obvious signs of cabinet air leaks.

We serviced a

GE REFRIGERATOR

Model GFE28GSKKSS

Near Round Rock, Texas 78665

Gerry C

Job Details: 06/27/2023

"GFE28GSKKSS Arrived to inspect noise. The customer presented a video that the RC fan motor could be clearly heard making contact with evaporator ice. By the time of my arrival, the customer had defrosted for several hours and the issue had resolved. I verified the RC fan was operating and acceptable flow was felt. I advised the customer if the issue occurs again, they will need to fully defrost the unit. I could see that the defrost system was working and thee was liquid water within the drip tray. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Austin, Texas 78748

Scott

Job Details: 06/27/2023

"Arrived on site for dead UI panel . Replaced UI . Ran diagnostics calibration and wash test . All checked normal.. No water leaks detected at this time. Job complete.

We serviced a

FRIGIDAIRE DISHWASHER

Model Gld2445rfb1

Near Belton, Texas 76513

Tyler

Job Details: 06/27/2023

"Arrived on site for dishwasher not cleaning well and not locking door correctly. Upon arrival confirmed door latch issue but found door latch 154529403 for repairs. Door still works if shut hard enough. Found inlet valve not letting any water in, replaced valve 154637401 and found unit could fill, cycle water, and drain as designed multiple times with no leaks. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, Texas 78750

Paul

Job Details: 06/27/2023

Arrived onsite for a dishwasher that was leaking from underneath. I removed the toe kick and tested the machine finding no leaks anywhere. The customer had saw it leaking from the diverter and I pointed at the location of the diverter where they usually will leak and Mr confirmed that was where it did leak from. The customer stated it was dripping very fast when it was leaking. I felt in the shaft housing and it was completely dry and there was no calcium build up anywhere. The customer stated it was the first time it had ever leaked. I checked stored error codes and did have an F9E1 diverter couldnt find position error but we ran the cycle the machine had previous leaked on and the diverter was working properly. The customer didnt want to replace the pump and motor at this time. I did advise the customer to install a dishwasher pan under the machine in case it starts leaking again.

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Austin, Texas 78732

Paul

Job Details: 06/27/2023

"Arrived onsite for a dryer that is making a squealing sound.I found the idler pulley frozen on the shaft. I replaced the rollers, idler, and belt. I vacuumed the chassis out. I tested the dryer and it is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDB880BW0

Near Austin, Texas 78759

Wesley

Job Details: 06/27/2023

Arrived onsite and found unit with airflow concern reading poor airflow. Fuse had blown. Advise customer to have duct cleaned to restore good airflow. Advised customer on findings. Replaced fuse

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/27/2023

"Arrived on site for range not turning on. Upon arrival found breaker tripped and unit off. Restored power after verifying bake/broil elements, oven sensor, power cord and thermostat were working as designed. Restored power and found oven tripping breaker at 10 amps after only two minutes. Reset power again but found unit working as designed without tripping breaker after 20 minutes, informed customer if issue returns to replace breaker and documented findings with techline sr#7736731565. Unit working as designed call complete"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Round Rock, Texas 78665

Gerry C

Job Details: 06/27/2023

"WED8000DW4 Arrived to inspect torn seal. I found the rear seal had de-bonded and worn through. I removed and replaced the felt seal and tested. Operational test good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Georgetown, Texas 78633

Gerry C

Job Details: 06/27/2023

"MVW4505MW0 Arrived to inspect non-completion if cycles. I entered service test mode and found F8E1 stored in all five error code slots on this service. Due to the difference in the error code storage, I re-tested all functions and per the service manual. All operations were present. I did find that the manual was in error and that the hot valve would actually not work and discovered the customer had recently had plumbing work done. The hot water supply, in a hot/cold ganged valve assembly, did not have water supply available.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near The Hills, Texas 78738

Luis

Job Details: 06/27/2023

"Arrived on site for water leaking. Diagnosed a defective filter housing replaced filter housing assembly,tested water dispenser unit working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Briarcliff, Texas 78669

Leonardo

Job Details: 06/27/2023

Arrived on site to test unit for console not residing. Console is locked Up

We serviced a

KITCHENAID OVEN

Model KGRS505XSS04

Near Austin, Texas 78748

Leonardo

Job Details: 06/27/2023

Arrived on site to unit for gas leak at regulator. Found regulator vent loose not tightened correctly. Secured the vent test unit and unit test good. Did not pick up any gas with meter job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Austin, Texas 78731

Scott

Job Details: 06/27/2023

"Arrived on site for dead dishwasher . Customer stated unit was running with no water as well . Found ui not responding and no lights . Found ui shorted out , visible shorts . More then likely valve and possibly sump and motor due to insufficient water or running dry at times . Customer is going to replace unit . No water leaks detected at this time .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Jarrell, Texas 76537

David Z

Job Details: 06/27/2023

"Arrived on site to diagnose refrigerator that was not coolong in the refrigerator compartment. On arrival I checked both compartments and found the RC airflow vent clogged with ice. I checked the freezer and found frost trails, and excessive frost going from the door to rhe evap cover and on top of items. This indicates that the door was left open, and moisture/water froze and clogged the airflow vents. The fan is running currently and I did not see frost through the cover. I advised the landlord to have the tenant defrost the unit to melt the ice down and remove anything that would cause the door to be unable to close. At this time the gaskets do loom good and have a proper seal. If issue returns and there is no frost trail, we can rediagnose a defrost issue.

We serviced a

KENMORE WASHER

Model 796.4147321

Near Copperas Cove, Texas 76522

Tyler

Job Details: 06/27/2023

Arrived on site for washer not completing cycles or spinning correctly. Upon arrival confirmed issue and found drain motor failing to work with proper power applied preventing unit from starting Ro finishing cycles correctly. I made repair. Found no leaks and unit completed cycles as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Austin, Texas 78717

Maurice R

Job Details: 06/27/2023

"Arrived onsite for MW door broke. On inspection found the clips of the inner door were broken off. The MW is operating as designed, the clips do not effect the operation of the unit. To fix the issue the whole door has to be replaced.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Park, Texas 78613

Maurice R

Job Details: 06/27/2023

Arrived onsite for washer that wont spin accept in drain and spin mode. Ran diagnostics and when it went into spin mode it only spun 1 or 2 turns and shut down. The tech before installed a control board and actuator. I checked the capacitor and it 45.5uf the motor was 11 ohms. I calibrated the system and re diagnostics and it spun after the calibration cycle. Put the unit and quick was that the said it would not spin in that cycle. It ran for 20 minutes and it was spinning during the cycle. The unit is operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model MAV6000AWW

Near Austin, Texas 78729

Vincent

Job Details: 06/27/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining sometimes. Tested unit and found the lid switch operating as designed, also tested the timer and found it working properly at the time of service. Spoke to SW and suggested that it could be a drivetrain issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DBL0

Near Austin, Texas 78729

Vincent

Job Details: 06/27/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not heating. Entered diagnostics and retrieved error code 7-1 no heat. Attached my amp clamp to the heater and found no amp draw,. I then gained access to the control and tested voltage and found a bad control board. Replaced board and tested. Unit is now operating as designed. No leaks where observed during service. Job completed

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Lakeway, Texas 78734

Paul

Job Details: 06/27/2023

Arrived onsite for a washer that is leaking water from underneath. I tested the washer and found it not leaking. I found the customers house drain backing up causing the water getting on the floor and under the vinyl.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near San Marcos, Texas 78666

Joe Z

Job Details: 06/27/2023

"Arrived onsite for oven not heating correctly. Test sensor and got1090 kohms which is correct at 76 degrees. Test Ignitor and is pulling 2.80 amps. Found the ignitor is not pulling correct amp draw to energize the gas valve. Need to replace ignitor. Customer wants to replace sensor anyway. Replaced igniter and sensor. Test unit by preheating to 350. Unit preheated correctly and observed heat cycles. Unit is operating as designed. Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Bertram, Texas 78605

Kimo

Job Details: 06/27/2023

Arrived onsite it install some doors on a Samsung refrigerator. Upon arrival I installed all of the door and tested them and found the unit operating assembly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Buda, Texas 78610

Joe Z

Job Details: 06/27/2023

"Arrived on site for FC door not closing correctly. Found unit completely un leveled and door not closing correctly. Leveled unit, removed door and bins to clear frost from rails and cabinet. Re installed door. Test unit and door opens and closes smoothly and has a perfect seal. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS01

Near Austin, Texas 78744

Joe Z

Job Details: 06/27/2023

Arrived on site to install previously ordered part. Replaced console. Test unit and unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model Mvw7232hw0

Near Austin, Texas 78749

Kevin

Job Details: 06/27/2023

"Arrived on site and inspected washer and found incoming power is correct, washer still has water and closing it. Found control board has failed likely damaged by a shortage drain pump.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIC15NLXS1

Near Austin, Texas 78735

Kevin

Job Details: 06/27/2023

"Arrived on site and replaced cutting grid diagnosed on previous visit, after replacement powered on ice machine and it is beginning cycle, recommended to homeowner that ice machine be allowed to operate for 48 hours. Before any usable ice will be made.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Kyle, Texas 78640

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for unit givign F1E0 internal board failure. Will need to replace control board. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Austin, Texas 78747

Leonardo

Job Details: 06/26/2023

Arrived on site to replace board. Replaced board test unit and unit still going in and out. Test fuse and fuse test good. Found bad sump and motor. Will need to pull unit out and unit is installed with pieces of wood on the back. Showed customer and spoke with chase and we will need time unit pulled out to work on it. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Leander, Texas 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was door would pop open after closing. I tried adjusting the micro switches and did not work for me. Im ordering all micro switches and both latches. Office to schedule for 7/12/2023 and customer would like morning appointment. ; ordrng 1 W11610131 (Latch door) and 1 W11628795 (Latch door Left) and 1 W11580028 (Switch) and 3 W11397156 (Switch)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for dishwasher not working. On inspection found the normal and the express buttons on the console are not working. Flip the breakers off and back the normal works once then will not respond after first time it is used. Ordering a control board and will return the console. No water leaks detected during service. Office to reschedule when parts arrive. ; ordrng 1 W11629914 (Control board)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Austin, Texas 78717

Paul

Job Details: 06/26/2023

Arrived onsite for a cooktop to call techline because the filter is not fitting correctly. The cooktop opening is 3 1/16 x 16 1/2. The drip pan the filter rest in is 16 3/8 long. The opening to the fan is 16 13/16 x 2. The filters we are receiving are 15 9/16 x 5 9/16. I called techline and spoke with Rob SR# 7736654058. Rob stated there is absolutely nothing techline can do about this issue and that we needed to contact Jenn-Air because they do their own parts research. Rob transferred me to Jenn-Air and I spoke with Eva. Eva instructed to have Shana email Sarah back responding to the email from last Monday and attach the photo of the cooktop opening that was taken today. I looked at the part number online with Eva at Jenn-Air and explained that it is the part we are getting but its not long enough to cover the opening fro the fan allowing grease and debris to enter the fan and duct. SR to contact and wait for response.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for washer with leak. On inspection found that the washer is dripping water into the basket consistently. Ordering a water valve to fix the weeping valve.; ordrng 1 W11038689 (Inlet valve assembly)

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS1

Near Temple, Texas 76502

Tyler

Job Details: 06/26/2023

Arrived on site for ice machine needing previous diagnosised tubes. Upon arrival reconfirmed issue but also found during diagnostics that float switch in recir. Pump failing as well as res tank drain motor. Will need office to get autho for repAirs. Rescheduled customer for 07/11/23. ; ordrng 1 W11542868 (Drain pump) and 1 W11266112 (Filter head asm)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Temple, Texas 76502

Tyler

Job Details: 06/26/2023

Arrived 9n site for washer tripping breaker. Upon arrival found f7e1 in diagnostics. Found washer would trip but couldnt get fast enough amp reading once unit reached 8 amps in spin it would instantly peak and shut down. Found capacitor failing and replaced motor and capacitor as well as the actuator and tested u it with. Videos shows amp draw and no tripping. Called techline and spoke with Andrew sr#7736716798. Unit working as designed call complete ; ordrng 1 W11481722 (Actuator (truck stock))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit evap frozen through. Evap sensor readingnopen even though it should be closed. Defrosting unit and returning to repair with the heater and harness assembly. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WET4124Hw0

Near Austin, Texas 78741

Matthew

Job Details: 06/26/2023

"Arrived onsite for dryer not functioning on auto dry settings after last repair. Called tech line for assistance due to reoccurring issue. Spoke to Chris SR#7736715761. Disassembled and found control was only receiving 87 vac, and not 120vac. Tech advised a short in the wiring. Recommend ordering main dryer harness due to only receiving partial voltage. Office to reschedule ; ordrng 1 W11090773 (Main dryer harness)"

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Blanco, Texas 78606

Andrew

Job Details: 06/26/2023

Arrived on site to test unit for not igniting properly. Found burner caps had residue from spillage blocking fuel ports. Recommend replacing all burner caps. Ordering manifold as a precautionary. Office to reschedule. ; ordrng 3 WPW10617815 (Burner cap)s and 1 W10617816 (Burner cap) and 1 W10617817 (Burner cap) and 1 WPW10617391 (Manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, Texas 78641

Maurice R

Job Details: 06/26/2023

Arrived onsite for IM ice clumping together. On inspection found the ice bin has cracked due to the water dripping in from the crack in the ice tray that was dripping into the ice bin and freezing the auger up. Replaced the icemaker and going to order a new ice bin. Tested the icemaker and it found home position and it called for water. No more leaks detected once the icemaker was replaced. ; ordrng 1 WPW10558423 (Ice bin assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, Texas 78723

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found compressor locked. Unit will need sealed system repair. Ordering compressor, dryer and access valve. Office to reschedule. 2 hr sealed system repair. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Bastrop, Texas 78602

Joe Z

Job Details: 06/26/2023

Arrived on site for dented door. Upon arrival inspected unit and found a small ding. Uploaded picture on SD. Need to order RC door. Office to reschedule ; ordrng 1 W10839793 (Nameplate) and 1 LW10864694 (Rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVK02

Near Austin, Texas 78759

Wesley

Job Details: 06/26/2023

Arrived onsite to replace motor and found motor shaft seized. Ordering motor shaft and coupler and returning with motor to repair. WP ONLY specialized tools and procedures required to complete repair. ; ordrng 1 WP2198607 (Spring) and 1 WP2220458 (Coupling) and 1 Shaft (WesP custom stock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cedar Park, Texas 78613

Kimo

Job Details: 06/26/2023

"Arrived onsite to install previously diagnosed part but found that there was the wrong part in the bag. I am also ordering blithe water valves as the water dispenser was not working at this time. Ice door due to me finding some condensation inside and around the ice bin.; ordrd 1 KNOB-PANTRY TEMP CNTRL,W (W10512596) and 1 W11579561 (VALVE) and 1 W11482025 (VALVE) and 1 WPW10577864 (DOOR-ICE)"

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM02

Near Waco, Texas 76707

Jonathan M

Job Details: 06/26/2023

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they werent sure what was wrong with the unit as they have not been able to remove their ice container from the refrigerator for the past six months. They advised that even though the ice container wouldnt Come out, the unit had still made ice up until the last couple weeks. Attempted to remove the ice container and the ice container would not budge. The customer put a scope inside of the ice container area, and there appeared to be some ice blockage, preventing the ice bucket from pulling out. due to the place where it was stuck, I was unable to steam out the ice. Spoke to SW and advised the customer to thaw out the unit prior to service on the next trip. The customer is aware that the unit will have to be defrosted for a period of at least three days prior to return trip. Rescheduled the customer to 7/3.; O-emld tckt"

We serviced a

JENN-AIR RANGE

Model JDRP848HM00

Near Driftwood, Texas 78619

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for door and knob issues, tested unit found left oven door pushed excessively causing front left door panel and hinges to bend, left griddle knob is cracked causing the knob to fall off, left and right valve manifolds are not staying at off positions and the right manifold of is not proper position causing gas to leak, console clips are broken causing it not to sit properly, ordering knobs, console mounting clips,left and right valve manifolds, left oven door and hinges, office to reschedule ; ordrng 1 W11317536 (Left griddle knob) and 1 W11317537 (Burner knob) and 1 W11320025 (Left valve manifold) and 1 W11320019 (Right valve manifold) and 1 W11315558 (Left door) and 1 W11318202 (Left door hinge) and 1 W11318204 (Right door hinge) and 2 W11318207 (Panel clips)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manor, Texas 78653

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found temperature above average. Compressor is running.7amps. Unit is cooling but not cold enough to keep items frozen in freezer section. Found ice ball on evaporator capillary tube. Called tech line for assistance as sealed system has been a previous issue. Spoke to Austin SR#7736722061. Advised could be floating restriction in system. Recommend replacing evaporator and flushing unit with nitrogen. Ordering compressor, evaporator, dryer and access valve. Customer will unplug unit day before visit to allow ice ball to thaw. Office to reschedule. ; ordrng 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 2hr (2 hr) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Round Rock, Texas 78681

Vincent

Job Details: 06/26/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making clicking noises when tumbling. The noise I hear was the drum rotating on the rollers and its totally normal. Explained to the customer what the nose was related too. I also did a vent test and was poor for electric dryer. Customer will attempt to clean. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Niederwald, Texas 78640

Andrey

Job Details: 06/26/2023

"Arrived on site to install RC and FC doors, tested unit found only the RC door is damaged but customer was told that the doors need to be installed in a set, so FC was ordered as well by the builder, removed RC door from the box and found it damaged image provided, stated to customer that they will need to call the builder and reorder the RC door, inspected the FC door and did not any damage, both doors were left in customers garage, at this time job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lakeway, Texas 78738

Scott

Job Details: 06/26/2023

"Arrived on site ,replaced door panel . No other issues found . No water leaks detected at this time . Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Briarcliff, Texas 78738

Scott

Job Details: 06/26/2023

Arrived on site for normal and express buttons on UI not responding . All other buttons functioning normally . Found rubber foam gasket nor positioned properly allowing moisture to get on UI controls on left side of door . Repositioned foam gasket and replaced Console . Buttons are responding correctly . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, Texas 78738

Scott

Job Details: 06/26/2023

"Arrived on site for scratched top. Replaced cook top. Tested unit , all checked normal. No gas leaks detected at this time. Job complete ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Kyle, Texas 78640

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for door pulling back up. Test unit and adjusted the springs test unit and unit test good job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, Texas 78746

Luis

Job Details: 06/26/2023

"Arrived on site for too much ice and warmer temps in freezer section. Found excessive heat from compressor compartment causing surrounding cabinets to be hot and refrigerator cabinet to be hot,no air able to flow out of enclosure removed wood panel fan running,customer will need builder to modify wood panel to allow hot air to escape enclosure. Checked icemaker found bail arm disconnected from icemaker,reinstalled bail arm tested arm operation good."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78758

Wesley

Job Details: 06/26/2023

Arrived onsite for complaint of not draining. Tested unit and found no stored error codes and unit draining as designed. Also spinning and agitating. Calibrated unit and auto test. All operating as designed. Advised management on repair.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for previously diagnosed parts. Installed the blade on to the motor and the noise is gone. The unit is operating as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 06/26/2023

Arrived on site for dryer door not latching. On inspection the catch was broken. Installed new catch on dryer and the unit is operating as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Georgetown, Texas 78626

Lou

Job Details: 06/26/2023

"Arrived on site to inspect dryer with water in the tub. Upon further inspection, I found standing water in the tub and a large amount of moisture on the unit door. Also found the customer keeps their home cool/cold. There is a vent located just above the unit as well. I tested the unit and airflow and the unit is operating as designed. I recommended the customer leave the unit door open while not in use to allow the moisture to escape and not collect inside the unit. No lint observed during service, job completed."

We serviced a

LG WASHER

Model WM3770HVA

Near Georgetown, Texas 78628

Lou

Job Details: 06/26/2023

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that after every third wash or so, the unit would leak water and they would find the water on the floor at the bottom left corner. I pulled the unit out and removed the top panel and tested. I didnt find any leaks within the drain tubing, drain pump, or valve hoses. I found water in the vent at the back of the unit (photo). I removed the vent tube and found water all in the tubing. Removed the water and re-installed and retested. I found a large amount of suds in the tub (photo). Made recommendations for use and care and recommended cleaning the unit several times before using again and use a minimal amount of detergent. No water leaks observed at the end of service, job completed."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Austin, Texas 78750

Paul

Job Details: 06/26/2023

Arrived onsite for a wall oven with the fan making a loud noise. The customer had a recording and it was the convection fan getting loud when the oven started warming up. I tested the oven and found the same thing happening. I found two of the three motor mounting screws loose causing the issue. The fan and motor were good. I tightened the mounting screws and tested. The unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Briarcliff, Texas 78669

Scott

Job Details: 06/26/2023

Arrived on site for lights in fresh food very dim and will flicker. Found lights in filter housing cover dead . Replaced the 3 lights . Unit is now lighting properly . No water leaks detected at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, Texas 78628

David Z

Job Details: 06/26/2023

"Arrived on site to follow up on refrigerator that had a non responsive UI. On arrival I found the UI was powered but set to lock. I unlocked the console and verified all proper functions and dispensing worked. I checked the UI and Harness and found no issues present on these parts, however based on the symptoms and previous repair history the unit us showing symptoms of a damaged door wiring harness. Advised customer that the door should be replaced if they get any other intermittent issues. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315sdhm08

Near Temple, Texas 76504

Tyler

Job Details: 06/26/2023

"Arrived on site for ice maker taking to long to make ice. Upon arrival found bucket full of ice. Found unit is new style ice maker that Whirlpool recommended giving at least 3 days to fill bucket up, instructed customer on how ice make works and found no leaks. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/26/2023

"Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and held for 20mins. Charged to specs, unit cooling as designed. No refrigerant leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/26/2023

"Arrived on site to test unit for squeaking sound. Unable to replicate issue. Found nothing caught in felt padding. Replaced rollers, belt and idler as a precautionary. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78758

Wesley

Job Details: 06/26/2023

Arrived onsite for failure to complete cycle complaint. Tested unit. No error codes. Determined customer experiencing not finishing a hi speed spin due to off balance issues. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Wesley

Job Details: 06/26/2023

Arrived onsite for excessive vibrations during cycle and found long exhaust causing back pressure which would increase vibration threshold. Dampened unit and effectively muted vibrations. Advised tenant on repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model LSE7806ACE

Near Austin, Texas 78701

Wesley

Job Details: 06/26/2023

Arrived onsite and completed repairs according to diagnosis and unit is now operating as designed. Advised tenant on repair. Advised land lord on repair. Office to charge balance. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Round Rock, Texas 78665

Kimo

Job Details: 06/26/2023

Arrived onsite for a dryer that is not drying clothes. Upon inspection I found that there was proper powder coming into the unit out of the wall and no drop when unit was turn on and running. Upon further inspection I found all thermistors and fuses good. But I did find that the heating element was separated causing the unit not to produce heat. I replace the element and tested the unit several time and found that the unit is now operating as designed. I did advise the customer to have their vents clean professionally.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, Texas 78613

Kimo

Job Details: 06/26/2023

Arrived onsite for a DW that is not responding. Upon arrival I replace the the control and tested the unit and found that the unit is operating as designed no leaks at this time

We serviced a

JENN-AIR WINE COOLER

Model JUWFL242HL01

Near Lorena, Texas 76655

Jonathan M

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the drip tray and found evidence of refrigerant inside of the drip pan assembly. I charged the unit up with 120 psi of nitrogen and found pressures would not hold. I checked all access ports around the compressor area with bubbles and could not detect any leaks from the compressor or dryer areas. I called whirlpool tech line and spoke to Andrew SR# 7736710865. He had me run a couple checks and send him photos of the bubble solution at the welds and a picture of the drip pan with the refrigerant inside of it. He then advised that he would send the unit up to review as the evaporator on this unit was not serviceable. He advised to tell the customer that whirlpool will be in contact with us or them, depending on the next steps and make no further repairs at this time. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, Texas 78744

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit with sealed system issue. Upon arrival inspected unit. Found compressor running inefficiently. Tapped system and found unit pressurized, no indication of leak. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Notified customer to give 48 hrs to monitor temperature before loading fridge. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Austin, Texas 78701

Leonardo

Job Details: 06/26/2023

Arrived on site to replace front panel. Found tenant not home left panel with maintenance guy. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Harker Heights, Texas 76548

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator needing previously diagnosed bucket. Upon arrival reconfirmed issue and installed Bucket. Fou d unit dispensing as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, Texas 78641

Maurice R

Job Details: 06/26/2023

"Arrived on site for dishwasher tripping breaker. On inspection the breaker was tripped. Reset the breaker and I put the amp meter on two L1 and watched the meter. The most I saw the DW draw was 10amps during a 1 hr wash cycle. The breaker is a GFIC breaker, I told the customer to try changing out the breaker. The unit did knit go into diagnostics mode, I tried for 15 minutes to unit in diagnostics with no luck. No water leaks detected during service."