Service History 703

Near China Spring, TX 76633
Jonathan M
Job Details: 03/02/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer that would not display or turn on. Inspected unit and work area. Tested voltage coming from the wall and found 123.7 V. Tested voltage at control and found 122.4 V. Tested voltage going to console and found 4.9 DC volts. Replaced console and tested unit. Unit is working as designed.
Near Austin, TX 78749
Kevin
Job Details: 03/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replace control board diagnose on previous visit, after replacement washer is no longer giving communication error and is progressing through a quick cycle normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Paul
Job Details: 03/02/2020
WASHER MAYTAG MHW6630HW0 "Arrived onsite for a washer to possibly replace previous diagnosed parts because of a water leak and noise. I ran the unit in a auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran a quick wash cycle and the unit completed the cycle, worked as designed and never leaked. I found where the unit had leaked from the rear vent and ran down the tub and rear panel on the inside then dripping to the floor. I went over detergent usage and amounts with the customer. The unit will also need a vent deflector installed per Technical Service Pointer #: W11419643. Ordering W11409996 VENTCOUPLI..; ordrng 1 W11409996 (VENTCOUPLI)"
Near Austin, TX 78703
Richard
Job Details: 03/02/2020
WASHER WHIRLPOOL WFW92HEFC0 Arrived onsite for the washer not draining. Ran diagnostics and found error code for long drain. Took back panel off and removed drain pump filter and removed a lot of debris from the filter. Put back together and tested. Drain pump is draining good. And washer tested good. Complete.
Near Temple, TX 76502
Al
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived to install previously order and diagnosed part. Removed and replaced the LED ff section. Unit now works as designed.Customer satisfied
Near Austin, TX 78731
David Z
Job Details: 03/02/2020
WASHER WHIRLPOOL WTW4955HW1 "arrived on site to diagnose washer that customer felt like was not agitating. Asked for some clarification on what customer was experiencing, and they let me know that they felt like the agitation was much louder and pronounced in the beginning, but that it’s much quieter or short now. Tested unit in diagnostics and found agitation to be normal, with correct crisp agitation movements. No error codes present. All parts are mechanically working as designed. Advised that based on Laos sized it may be quieter, especially on a much heavier load. Advised all is working as designed, and advised on use and care. Call complete."
Near Austin, TX 78729
Wesley
Job Details: 03/02/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite and found lint clogging the dryer blower housing. Cleared lint and advised customer on repair. Advised on maintenance. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details: 03/02/2020
OVEN WHIRLPOOL WOS97EC0HZ00 "Arrived to install previously ordered parts. Removed and replaced ordered parts , tested unit and found not faults and heating good."
Near Georgetown, TX 78633
Lou
Job Details: 03/02/2020
OVEN KITCHENAID KODE300ESS02 "Having to order a gasket for the unit. .; ordrng 1 WPW10282960 (gasket-ovn)"
Near Marble Falls, TX 78654
James
Job Details: 03/02/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new bellow and spring. Tested operation and found unit working properly and no water leaks found. Job complete
Near Taylor, TX 76574
Andy
Job Details: 03/02/2020
RANGE JENN-AIR PRG4810LP Arrived on site to install previously diagnosed parts. Removed failed burner and replaced with new customer provided burner box and replaced igniter in small oven. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/02/2020
WASHER WHIRLPOOL LSQ9550PW4 "Arrived to inspect unit not spinning or draining, found voltage to motor and timer working, found motor had failed. Replaced and tested good
Near Pflugerville, TX 78660
Andy
Job Details: 03/02/2020
DISHWASHER BOSCH SHXM78W55N/10 "Arrived on site for dishwasher not drying. Tested and inspected unit and found failed heat pump, sensor and control intermittently cutting voltage. Ordering needed parts. Authorization needed. 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 00611323 (SENSOR ) and 1 12016886 (CONTROL ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Austin, TX 78738
Jacob
Job Details: 03/02/2020
OVEN JENN-AIR JJW2430DP03 Arrived onsite to replace motor fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time.
Near New Braunfels, TX 78132
Robert
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of no ice. Found the hose frozen will need to replace hose. ; ordrng 1 W11415785 (TUBE)
Near Round Rock, TX 78681
Cliff
Job Details: 03/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher with odor complaint. Tested all parts and components and found no mechanical failures with dishwasher at this time. Advised homeowner on best cycles and options to use for best performance and to prevent odors. No leaks were found at time of service.
Near Cedar Park, TX 78613
Scott
Job Details: 03/02/2020
MICROWAVE JENN-AIR JMV9186WP1 Arrived on site for safety issue for door falling off . Found front of door had broken off of screw tabs . Couldn’t find any obvious cause of failure . No issues with door latches or hinges . Dosent look like any heat damage or warping . Took quick pics of both door parts . Called whirlpool safety team and documented with them . They informed me they will reach out for resolution .. No other issues found with OTR microwave .Ref 7727178184
Near New Braunfels, TX 78132
Noah D
Job Details: 03/02/2020
WASHER WHIRLPOOL WTW8500DC "Arrived on site for leaking in washer, upon inspection found water leaking from dispenser constantly, checked inlet valve and found buildup, replaced inlet valves and retested, ran through cycle and water stopped after filling. No leaks detected . Job complete"
Near Austin, TX 78748
Richard
Job Details: 03/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived onsite for the microwave light not turning off. Installed new control board that was ordered. Did not resolve issue. Ordering parts. ; ordrng 1 8206232 (bulb-light) and 1 W10210871 (holder,lamp) and 1 W11193600 (ring-turn)"
Near Austin, TX 78759
Paul
Job Details: 03/02/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for a range with gas leaks at the burners and the oven. Ms stated the control panel shuts off sometimes. I checked the unit for gas leaks and I found the RR and LF burner valves weeping gas out of the burners when in the off position. I found the oven burner good and there were no gas leaks detected. I found the unit not connected to WiFi. I helped the customer download the Whirlpool app to their smart phone and connect the oven to WiFi. The manifold needs to be replaced. Ordering W10862591 MANIFOLD. .; ordrng 1 W10862591 (MANIFOLD)
Near Austin, TX 78759
David Z
Job Details: 03/02/2020
DISHWASHER MAYTAG MDB8979SFZ2 "Arrived on site to diagnose a dishwasher with upper track issues. On arrival found one track had separated and broken off complete, and other track was rusting. Replaced both upper rack tracks. Retested unit and all is now working as designed and holding up. No water leaks found at time of service. Call complete."
Near Smithville, TX 78957
Scott
Job Details: 03/02/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer flashing error code . Ran diagnostics ,got f6-e2 & f6-e3 codes ( miscommunication ) all else checked normal . Replaced control and UI control. Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service .
Near Buda, TX 78610
Richard
Job Details: 03/02/2020
RANGE WHIRLPOOL WFC310S0ES1 Arrived onsite for the range not working properly. Installed new element and receptacle that was ordered. And oven tested good. Complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/02/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for range too hot, hot to the touch and door separating. Performed temperature test at 350° watched high and low swing cycles and found average temperature to be at 356° found outer door to be about 130° called tech line and spoke with Andy (SR# 7727257143) made aware of issues and what was found. Was given service pointer on door and insulation kit and to replace those parts. Ordering needed parts. no gas leaks present at time of service.; ordrng 1 W10883496 (brkt-mntg) and 1 W11025151 (insulation) and 1 W11176456 (glass-door) and 1 W11389703 (BRACKET ) and 2 W11428245 (SCREW )s"
Near Austin, TX 78748
Leonardo
Job Details: 03/02/2020
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for flames not being high and oven not igniting. Found not enough gas going to unit. Replaced regulator test unit and unit test good. Advised customer to get gas company to check pressure. No gas leaks job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/02/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to diagnose dryer for not starting, upon inspection found the latch mechanism broken, ordering latch and scheduled; ordrng 1 WP3406107 (LATCH)"
Near Georgetown, TX 78633
Lou
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator door handles and RC lights not working. Upon further inspection, I found the FC light not working and the ice box cover lights in the RC were not working. Unit is cooling as destined. I removed and replaced the FC light and all lights are functioning properly. I tightened the door handle screws. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 03/02/2020
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of light not working properly. Found that the light delay on every door. UI not showing door open right away. ; ordrng 1 W10843055 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Near Kyle, TX 78640
Robert
Job Details: 03/02/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of not turning on. Found the console not responding. ; ordrng 1 W11322905 (CONTROL ) and 1 W11324037 (CONSOL)
Near Round Rock, TX 78681
Scott
Job Details: 03/02/2020
WASHER LG WM2501HWA "Arrived on site for unit not draining and not spinning load out . Found impeller has failed . Replaced drain pump . All checked normal in testing . No water leaks detected at time of service .
Near Austin, TX 78731
David Z
Job Details: 03/02/2020
WASHER MAYTAG MVWB766FW0 "Arrived on site to diagnose washer with stuck basket. Performed diagnostic after customer was told it East a seized motor from another company. On diagnostic found rotor and stater both to be good and working as designed, but so,etching was causing the basket to stick. Removed lid and attempted to remove basket from unit. Found a cap / plastic debris wedged between the basket and tub. Attempted to fish it debris but it dropped into the bottom. It should not cause any further issues, but may need to be removed in the future via a basket removal. Basket is slightly rusted to the gearcase shaft.
Near Austin, TX 78737
Kevin
Job Details: 03/02/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and found left support wheel is dragging. Replaced both wheels with repair kit and it is now operating normally. Also found airflow is restricted through lint screen and recommended that customer have it cleaned by a service. Removed all lint from interior, job complete"
Near Austin, TX 78704
Richard
Job Details: 03/02/2020
DISHWASHER JENN-AIR JDTSS246GP0 Arrived onsite for the dishwasher door not closing properly. Installed new hinges that were ordered and tested. Door closed good. Could not test dishwasher due to no power going to it. Bottom plate was missing so could install bottom plate. Complete
Near Dale, TX 78616
Jacob
Job Details: 03/02/2020
WASHER MAYTAG MVWB835DC3 Arrived onsite for unit making a loud noise. Tested unit. Found that suspension was worn out. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator squeaking. Tested and inspected unit and found hinges needed to be adjusted and greased. Adjusted and greased. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lockhart, TX 78644
Jacob
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to replace parts. Replaced parts. Tested unit. Unit still not spraying water. Contacted Techline. Walked through the check areas for any issues.Got SR#7727267808. No other issues at this time. Job complete
Near Niederwald, TX 78640
Kevin
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived on site and replaced washer motor No water leaks from connections at time of service. Dishwasher is now operating normally, job complete"
Near Round Rock, TX 78664
Andy
Job Details: 03/02/2020
COOKTOP JENN-AIR JGD3430GS00 Arrived on site to install previously diagnosed parts. Removed top and found manifold misaligned. Re aligned and tested unit. All operations are normal. No gas leaks present at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of third rack falling. Confirmed rack rail damaged. Will need track for left side ; ordrng 1 W10913628 (track)
Near Cedar Park, TX 78613
Lou
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "arrived on site to inspect refrigerator RC section freezing drinks/food. Upon further inspection, I tested the temps in the RC=24 degrees. I contacted Techline and spoke to Sterling and advised of my findings. Sterling had me check the back wall of the rc section, the return airflow vents in the fc Evap cover and all were good. Had me check the thermostat and make sure the tip of the cord was sticking out more than 1/4 inch of the bulb then put the insulation wrap on it with the thermostat tip wrapped. I made the adjustments to the thermostat. Advised to turn the unit off and leave the doors open to allow the unit to warm up for approximately 15 mins then close the doors and allow to cool again placing bottles of water on the top and bottom shelves and monitoring for 24-48 hours. Provided File #7727189988. I advised the customer of this and they are going to follow through and contact the office if needed. No water leaks observed during service, j
Near Austin, TX 78746
Kevin
Job Details: 03/02/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected icemaker and found currently ice production is good. Took one picture. Did not hear any excessive noise while icemaker is running. No further repair is required at this time, job complete"
Near Smithville, TX 78957
Scott
Job Details: 03/02/2020
RANGE GE JGS760EELES "Arrived on site for oven completely dead . Checked and found voltage going into control . Display is completely dead . Replaced control . Ran preheat , all checked normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78726
Tyler B.
Job Details: 03/02/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived to install previously ordered parts. Reassembled door and tested good
Near Wimberley, TX 78676
Brandon
Job Details: 03/02/2020
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit having burning smell and not turning. Found broken blower wheel, I replaced wheel, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/02/2020
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site for dead oven, replaced console per last visit, UI was returned but now had a F1E1 error code for a bad appliance manager. Ordering appliance manager and rescheduling. Office to reschedule ; ordrng 1 W11261167 (CNTRL )"
Near Austin, TX 78731
David Z
Job Details: 03/02/2020
RANGE WHIRLPOOL JES8850BAS Arrived on site to install previously diagnosed burner and knob to resolve no heat issue on front left burner. Removed cooktop and removed old burner. Adjusted 2 connectors in the harness due to new element having difference sized connections. Retrofit was successful and unit was reassembled. Retested and found burner is now working as designed.
Near Waco, TX 76705
Jonathan M
Job Details: 03/02/2020
DRYER WHIRLPOOL WED6620HC on site for a dryer with unknown issues. Inspected unit and work area. Plug unit in and unit would not light up or display. Check voltage going to control and found 124 V going to the control . Check the voltage going to the user interface and found 0 V going to the user interface. Ordering control and user interface (just in case) and rescheduling appointment.; ordrng 1 W11350214 (CONTROL ) and 1 W11351728 (CONSOLE )
Near Lockhart, TX 78644
Jacob
Job Details: 03/02/2020
RANGE JENN-AIR JGRP536HL00 Arrived onsite for start button light staying on. Tested unit. Replaced both controls. Called Techline. Said the light does not turn off it will blink or stay solid. Said that since both boards were replaced. Should of fixed the issue. Got SR#7727265086. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78737
Kevin
Job Details: 03/02/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and inspected washer and reset connections on control board. Did not find any saved error codes. Ran automatic test cycle and did not find any issues. Tenant is not home requested that apartment maintenance go over correct loading with tenant and amount of detergent usage. Job complete
Near McDade, TX 78650
Andy
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site to install previously diagnosed control, thermistors, evaporator fan and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Paige, TX 78659
Scott
Job Details: 03/02/2020
WASHER MAYTAG MVWB855DC2 "Arrived on site for washer flashing error code . Ran diagnostics ,got f6-e2 & f6-e3 codes ( miscommunication ) all else checked normal . Replaced control and UI control. Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service
Near Canyon Lake, TX 78133
Robert
Job Details: 03/02/2020
RANGE KITCHENAID KSEG700ESS3 Arrived on job to replace console. After replacement test operation.
Near Salado, TX 76571
Al
Job Details: 03/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Called Whirlpool Tech line and spoke MIKE.Issue is ice makerSR#7727263661Removed and replaced the ice maker.Reassembled and unit tested as designed.Job complete Customer satisfied All water lines were dry at the time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 03/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of door not closing. Found the hinges need adjustment to allow door to close properly. No leaks detected at time of service
Near Austin, TX 78701
Leonardo
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to replace front panel. Replaced panel test unit and u it test good job complete.
Near Burnet, TX 78611
James
Job Details: 02/26/2020
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site and installed new thermal fuse. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 02/26/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived at Home Depot to diagnose an oven with a busted door. Found outer door glass broken. Replace door glass and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/26/2020
UNKNOWN ADMIRAL DRUG SCREEN
Near Harker Heights, TX 76548
Al
Job Details: 02/26/2020
DRYER MAYTAG MGDX600XW0 "Arrived to inspect dryer issues.Found the customer had built up debris on the electrodes, causing the unit timer to go from 40 to 20.Her clothes are drying as designed
Near Round Rock, TX 78664
Tyler B.
Job Details: 02/26/2020
WASHER MAYTAG MVWB835DW0 "Arrived to install console, replaced and tested good, sound now working"
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3
Near Austin, TX 78739
Luis
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Removed evaporator cover in fresh food section found ice and frost formation on bottom of evaporator,checked weld joints no oil or signs of a leak. Ran test 4,during 4-4 fresh food evaporator frosted during 4-5 didn’t hear three way valve turning can hear some refrigerant passing into evaporator,pierced low side pressure reading +20 on low side during freezer cool. Diagnosed either faulty compressor or 3 way valve,replaced the compressor and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran test 4,good pressure during test 4-5. Repair covered under manufacture sealed system warranty"
Near Austin, TX 78701
Leonardo
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Replaced panel test unit and u it test good job complete
Near Austin, TX 78733
Kevin
Job Details: 02/26/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found no airflow through lint screen. vent hose is crushed, inspected send exit on the exterior of the home behind the dryer and found it is also blocked. Vent run including hose is approximately 6 feet. Cleared it to the exterior, straightened vent hose and airflow has returned through lint screen. After correcting airflow customer attempted to push the dryer back and explain this cannot be done vent hose will crush again and dryer will not be able to dry the clothes. 7727236748"
Near Waco, TX 76705
Jonathan M
Job Details: 02/26/2020
DRYER MAYTAG MEDB835DC4 "Arrived on site for dryer with an unknown issues. Inspected unit and work area. Place unit in service diagnostics and found no error codes. Tested unit in auto test and unit had 122 V at L1, 123 V at L2. After two minutes the unit begin rattle pretty heavily. Removed front panel and blower wheel housing and found broken blower wheel. Replace blower wheel and tested unit. Unit is working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 02/26/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site for customer complaint of damaged door, I replaced door and nameplate. New construction"
Near Austin, TX 78701
Leonardo
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for damaged panel. Replaced damaged panel test unit and unit test good job complete.
Near Leander, TX 78641
Jonathan S
Job Details: 02/26/2020
DRYER WHIRLPOOL WED4815EW1 "(DM) Arrived on site for dryer not spinning. Inspected unit and work area. Found belt broken. Inspected guide wheels and pulley, all in good condition. Replaced belt new. Tested unit operations all tested good."
Near VLG O THE HLS, TX 78738
Luis
Job Details: 02/26/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site to install parts previously diagnosed. Removed damaged cover and failed fan motor,installed a new cover and fan motor,tested fan,fan is operating as designed."
Near , TX 78634
Andy
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Tested and inspected unit and found failed gasket, rails and latch. Ordering needed parts and will return Tuesday 3/3/20 instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 2 WP3385089 (track)s and 2 WP8565925 (stop)s and 2 WPW10082861 (stop)s and 2 WPW10306228 (spacer)s and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10544004 (door latch strike)"
Near Killeen, TX 76542
Al
Job Details: 02/26/2020
WASHER MAYTAG MVWB835DW5 Arrived to inspect slow filling washer.Confirmed the complaint through diagnostics test mode.Removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.
Near Austin, TX 78723
Jacob
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78754
Wesley
Job Details: 02/26/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite and found no error codes except and f0e5 called techline spoke to Sr#7727238223 Austin, he advised that unit is not warranting any more part replacement at this time and to give thorough customer instruct on loading and soap usage. Customer will apply advice and call back upon further issues."
Near Driftwood, TX 78619
Robert
Job Details: 02/26/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on job for complaints of not drying. Found the thermistor out of range. Customer prefers morning appointment. ; ordrng 1 WP8577274 (thermistor)
Near Austin, TX 78734
Brandon
Job Details: 02/26/2020
RANGE WHIRLPOOL WGE555S0BS00 "Arrived on site for customer complaint of right rear burner not heating, found faulty element. I replaced element, unit tested good
Near Driftwood, TX 78619
Robert
Job Details: 02/26/2020
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of not spinning except in rinse and spin. Ran diagnostics and found code F3E2 water temperature issue that will affect spin in normal cycle. Replaced housing. No leaks detected at time of service.
Near Austin, TX 78727
David Z
Job Details: 02/26/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to diagnose a washer that customer said was banging and making excessive noise. Performed diagnostic. Found no error codes present. Ran diagnostic cycle and found no errors or excessive vibration. Calibrated unit and ran in drain and spin. Found no noise walking or vibration present. Asked customer about the load and size they were washing and it did have sheets and pants in it. Advised them to make sure the load is balanced, or will cause the load to go off balance. Unit is fairly light as well, and does make more noise then an older unit. All is working as designed at this time, instruct only. Call complete."
Near Austin, TX 78729
David Z
Job Details: 02/26/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose dryer taking several cycles to dry clothes. Performed diagnostic and found timer was coming on but at times stop sending voltage to heating element. Replaced timer. Element now stays on when cycle is running. All is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/26/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site to diagnose microwave for no power, upon inspection found the fuse was not broken, all components didn’t power on, ordering control board. Office to reschedule ; ordrng 1 W11221415 (CONTROL )"
Near Austin, TX 78738
Robert
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 Arrived on job for burning smell in dishwasher. Found wheel from lower rack fell off and melted to heater. Clean heater and test. No leaks detected at time of service.
Near Bastrop, TX 78602
Scott
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice . No frost ,temps were normal . Ran diagnostics IM was making loud groaning noises while trying to get into home position. Replaced ice maker . Powered unit down to clear home error code . All IM tests passed diagnostics . No water leaks detected at time of service . Job complete ."
Near Kingsland, TX 78639
James
Job Details: 02/26/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found drain pump running when plugged in. Unit has no faults and control still sending voltage to pump. Installed new control and ran calibration and auto diagnostics. Found no faults after repair and unit is running properly. Job complete
Near Seguin, TX 78155
Richard
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the freezer Evaporator fan is causing the noise issue.
Near Austin, TX 78754
Luis
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for damaged door. Found damaged left side door. Removed damaged door installed a new left side door,checked door seal good,customer unhappy doors are not flushed,remolded door seal,called tech support per tech support door and seal need Time to settle. After remolding gaskets doors flushed but will still need time to settle and align. SR7727229895"
Near Red Rock, TX 78662
Richard
Job Details: 02/26/2020
WASHER WHIRLPOOL CET9100GQ0 Arrived onsite for the washer/dryer with error code F74. Upon inspection found that error code f74 was present which is communication error between UI and control. According to tech sheet it stated to unplug washer for 2mins to clear error code and if error code did not go away after plugging back to replace the UI. During testing found that the plug outlet has an open ground which could also cause the error code as well per tech sheet. Customer stated that they will fix outlet and if error code goes away they notify us. But if not the UI will need to be replaced. Could not call tech because there is no cell phone service this area. Ordering parts office to reschedule.; ordrng 1 W10899602 (lock) and 1 W11040838 (cntrl-elec)
Near Lago Vista, TX 78645
Lou
Job Details: 02/26/2020
RANGE IKEA IEL730CS0 "arrived on site to inspect range temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. As the unit began to heat, the display was showing a much higher temp than what my multimeter was registering. I stopped testing and removed the bottom panel and found the Bake element burnt and shorted. I removed and replaced the element and retested and the unit is operating as designed. Job completed."
Near Seguin, TX 78155
Richard
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived onsite for the refrigerator water filter stuck. Upon inspection found that the water filter was slightly stuck. Removed filter and installed new water filter provided by the customer. Water tested good. Complete
Near Pflugerville, TX 78660
Andy
Job Details: 02/26/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived on site for range oven popping noise when in use. Tested and inspected unit and found oven makes loud popping noise from what seems to be the metal expanding. Called tech line and spoke with David (SR#7727233309) Made aware of issue. Was instructed to make sure panels in are placed properly and are tighten and that may help some. But was instructed that popping noise is normal and unit is operating as designed. Did as instructed and instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78724
Scott
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for water leak in fridge . Found unit wasn’t leaking but condensation was building up on top of liner on left side . Found door gasket wasn’t sitting flush . Used hair dryer to remold gasket ( no tears ) to flatten out gasket . No water leaks detected at time of service . Job complete .
Near Austin, TX 78738
Luis
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for water leaking customer defrosted unit per description diagnosed clogged drain Removed duct bill found obstruction in drain installed updated drain tube kit.
Near Killeen, TX 76542
Al
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT01 Arrived to inspect defective filter housing.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 02/26/2020
OVEN WHIRLPOOL WOS51EC0AS00 Arrived onsite for an oven not heating after a clean cycle. I explained to the customer that the thermal fuse was blown and possibly the TOD.. I replaced the thermal fuse and the oven came on but no heat. I found the TOD open and replaced it. I tested the unit and it was working as designed. I showed mr a cut out in the bottom of the cabinet and explained it needed to be closed up per factory installation instructions. I also showed the customer how to reshape the door gasket Call complete.
Near Austin, TX 78735
Kevin
Job Details: 02/26/2020
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site and inspected washer and found rotor and slider on gear case are scraping together, replaced rotor stater and gear case to correct issue. Ran test 52 and 51 after replacement and washer is operating normally. Job complete"
Near Austin, TX 78724
Jacob
Job Details: 02/26/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit not powering on. Tested unit. Went ahead and replaced UI control board. Still was not powering. Upon further inspection. Found that wall plug was not giving power to the unit. Spoke with customer about the problem. No issues at this time. Job complete
Near Austin, TX 78759
David Z
Job Details: 02/26/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to diagnose issue with mullion not operating properly. Examined door and found the mullion was sitting a bit low allowing the door to close without the mullion catching the channel for it. Replaced mullion and adjusted level of unit. Was able to increase the contact area of the mullion enough to allow it to operate as designed. All is now working as designed. Call complete.
Near Georgetown, TX 78626
Cliff
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to replace previously ordered parts for refrigerator. Replaced heater and harness and tested unit. Found all is functioning properly at this time. Unit was not installed at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 02/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to inspect refrigerator ice maker not working. Checked temps and were within range (FC=9/RC=37). Using my jumper wire, I jumped the ice maker from points T to H and it failed. Found unit not dispensing water and checked filter. Found filter not inserted all the way. Reinstalled and tested water and it dispensed. Removed and replaced the ice maker and tested. Unit is operating as designed. Found ice container broken. Ordering ice container D2C per MS. No water leaks observed during service, job completed.; ordrng 1 W11185686D2C (ICE CONTAINER)"
Near Austin, TX 78727
David Z
Job Details: 02/26/2020
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Arrived on site to install new door gasket and caps to resolve water coming out the front of the unit. Replaced gasket and caps. Also raised the front of the unit a small amount to assist in keeping water pooling slightly more towards the rear. Retested and all is working as designed with no leaks present. Call complete.
Near Killeen, TX 76549
Al
Job Details: 02/26/2020
RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect unit still not heating.Confirmed the complaint and removed the terminal block cover and harness was still damaged causing the unit not to heat.Removed and replaced the wire harness.Reassembled and unit began heating as designed.Customer satisfied.Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 02/26/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=1 degrees and RC=31 degrees (setting of 33). I found condensation/moisture on the ice maker housing/fascia and ice bin. Found the ice bin gasket badly crimped allowing warmer airflow into the ice maker/bin. Also found that the FC light isn’t working. Tested the light and it is good. Removed the ice maker housing and found ice built up at the back of the housing and on top. Removed the FC Evap cover and found a small block of ice on the left side of the evaporator. I advised the customer of my findings. I’m ordering the fascia, ice bin door, LED Control, and module ad will return with the ice box adaptor, UI, and Evap motor/harness. Office to get authorization and schedule return service. No water leaks observed during service. Unit cooling at the end of service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10682576 (heater) and 1 W10804160 (cntrl-elec) and 1