Near Austin, TX 78745
Leonardo
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for f2e2 error codes. Test unit an dfound shorted ui and control board. Will order new board office to reschedule and will replace ui and control board on return visit. ; ordrng 1 NEEDAUTHO (NEEDS AUTHO ) and 1 W10854231 (CONTROL BOARD )
Near Austin, TX 78737
Kevin
Job Details: 10/30/2020
DRYER KENMORE 110.6613241 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse also found airflow through dryer is not good. Took one picture of airflow meter. Recommended that customer have the vent to the exterior clean/cleared before using the dryer again.
Near Austin, TX 78703
Matthew
Job Details: 10/30/2020
ICE MACHINE WHIRLPOOL KUIS15NRHB8 Arrived onsite for ice machine not making ice. Tested unit and found sealed system issue. Unit would fill and recirculate but never freeze. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site for customer complaint of unit making noise, found water was dripping behind evaporator cover from ice maker fill tube. Found ice build up in fill tube causing some water to splash over and out of ice maker mold. I removed the ice, unit tested good.
Near Kyle, TX 78640
Richard
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HZ Arrived onsite for the microwave not working properly. Ran diagnostics and found no issues with the microwave and no error codes. Put a cup of water inside and it heated up with no issues. All functions tested good complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/30/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site for a dryer not starting cycle. Found belt attached and functioning. Tested door switch and found correct. Disassembled unit and found major lint buildup in unit. Measured resistance on all fuses and element. Found thermistor opened. Will need to replace thermostat with thermistor and remove lint buildup. . ; ordrng 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat)
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTE204KWH0 Arrived onsite and replaced control. Tested and found unit operating properly. Advised customer on findings. All checks good.
Near Cedar Creek, TX 78612
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not wetting clothes completely . Ran diagnostics no error codes , valve checked normal all else checked normal. Ran normal cycle did get less the optimal water level . Ordering control and switches . No water leaks detected at time of service. Call to set return .; ordrng 1 W11256105 (cntrl-elec) and 1 WPW10285511 (cycle select switch) and 1 WPW10285512 (temp switch)"
Near Manor, TX 78653
Scott
Job Details: 10/30/2020
OVEN WHIRLPOOL WFE510S0HS1 "Arrived on site ,replaced main harness . Didn’t need power cord . Ran all burners and preheated oven all checked normal . Job complete"
Near Cedar Park, TX 78613
Paul
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived onsite for a refrigerator not cooling. I found the evaporator cover completely frosted over. I ran diagnostics and the unit would not go into defrost. The control gave me a multiple failed component code pointing to the thermistors and the defrost heater failing. I removed the evaporator cover and upon further inspection I found a refrigerant leak on the left side of the coil at the bottom of the shrink wrap where the copper and aluminum come together. I tested voltage to the heater when the control was in a forced defrost and had no voltage. The control, evaporator, and possibly a thermistor needs to be replaced. Ordering W11282569 contrl-box, WPW10384183 thermistor, & WPW10383615 thermistor. Returning with the evaporator and drier. .; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78748
Kevin
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site and found right bottom corner of refrigerator gasket is pulled away from cabinet. Used heat gun to reshape gasket and it will now seat properly. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site for CSI Refrig Icemaker is not working Unit 414Removed ice bin and found ice built up inside water tube that runs water into ice tray. Steamed away ice build up and ran an ice harvest. Water flowed freely into ice tray and will begin producing ice immediately. Also used blue tape to secure the water line onto the back of the fridge to prevent any kinks in the line. Job completed.
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DISHWASHER AMANA ADB1400AGB1 Arrived on site for dishwasher not washing dishes properly. I inspected the unit no work area. I found the pump and motor not pumping properly. I replaced the pump and motor assembly. I retested the unit and found it pumping properly. Job complete. No water leaks detected.
Near Austin, TX 78705
Matthew
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite to replace filter head. Part was defective. Will return with replacement head and filter just in case. ; saved tckt
Near Kingsland, TX 78639
Chase
Job Details: 10/30/2020
WINE COOLER JENN-AIR JUWFL242HL00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously ordered part. Installed strike and placed washer in a drain and spin. Lid locked and cycle began. Washer operating as designed. Job completed.
Near Georgetown, TX 78628
Paul
Job Details: 10/30/2020
REFRIGERATOR MAYTAG MFI2568AES Arrived onsite for a refrigerator that the FC door handle is falling off. I found the right side of the handle loose. I removed the handle and inspected. I found the collet in the handle stripped causing the set screw to not tighten. The handle will need to be replaced..; ordrng 1 WPW10138763 (handle)
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
RANGE WHIRLPOOL WOD51EC0HS02 Arrived onsite for fan to unit turning on when door is opened. Checked error codes to unit. Did not find any error codes. Unit working as designed. No issues at this time. Job complete
Near Austin, TX 78734
Richard
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite for the top rack coming off track. During testing found that the plastic clip on the adjusters have broken off. Replaced adjusters and dishwasher tested fine. Complete
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for The door of the oven in my electric range is not closing. Looks the The right side door hinge is broken. Found spring hinge damaged. Replaced with new spring hinge. Opens and closes as designed. Job completed.
Near Jarrell, TX 76537
Tyler
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave that customers heard a pop noise and it would not turn on after that. Upon arrival I found that the power outlet was giving 120 V but the thermal fuse located on the noise filter had blown. The hardware and thermal fuses as well as door switches etc. and cannot find any issues with any of the parts not passing continuity or ohms test. After installing the thermal fuse I did however find that even though the interlocks had passed a continuity test they were shorting out on themselves internally wants power was re-supply to the microwave and it caused the new fuse to blow out we will need to return with a new thermal fuse as well as the upper and lower lock assembly’s. .; ordrng 1 W1013793 (THRML FUSE) and 1 W11433682 (INTERLOCK UPPER) and 1 W11433683 (INTERLOCK LOWER)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnosed parts. Installed oval burner and all ports around the plate had flame. Job complete.
Near The Hills, TX 78738
Richard
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher front panel dented. During inspection of the new panel found that the was damaged. Reordered panel and office to schedule ; ordrng 1 W11416371 (FRONT PANEL)
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for oven not igniting test unit and found bad ignitor. Replaced ignitor test unit and unit test good job complete.
Near Salado, TX 76571
Tyler
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived on site for refrigerator that was not cooling properly. Upon arrival the customer stated that he did notice that the evaporator and condenser fans are both running and all the lights appear to be functioning as designed as well as the displays but he noticed that he had not heard the compressor run in a few days upon arrival I checked the power supply going from the power outlet to the main on and off switch as well as to the main control and all other sub control boards in the unit. This is what I found at the inverter box that controls the compressor was smelling like burnt plastic and was receiving 120 V but was not sending any voltage to the compressor itself. I did I’m out the compressor and turn the schematics the compressor was supposed to home at seven homes and after verifying it’s on writing I found that it was sitting right at seven homes exactly. ; ordrng 1 W10629033 (INVERTER BOARD)
Near Temple, TX 76502
Al
Job Details: 10/30/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site and installed previously ordered parts.Removed and replaced the catch and strike.Reassembled and tested the dryer with clothes and unit tested as designed.Job complete
Near Austin, TX 78735
Kevin
Job Details: 10/30/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site and found ice machine is now producing ice versus last visit, customer is concerned that there is too much being produced and replaced bin thermistor to ensure correct operation, job complete"
Near Salado, TX 76571
Tyler
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for a wall oven that would light up on the display but would not turn on ever since the customer bought the house two weeks ago. Upon arrival I ran a diagnostic But could not find any error codes indicating a hardware or software failure then disassemble the unit and traced the power supply as the issue back to the main outlet to the oven the power supply was only receiving between 70 and 102 V and was not even getting half of the voltage it needed in order to operate the oven properly. I informed the customer that they would have to get electrician out there to verify the integrity of the power supply before we could continue further with the oven but while I was on site I did diagnose and check the hardware components in the unit, everything else was functioning as designed so as soon as the customer gets an electrician out for the oven everything should work great. Call complete"
Near Killeen, TX 76542
Al
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0HV0 Arrived on site and inspected range F6E1 error.Confirmed the complaint and checked P3 connector and removed and replaced the oven sensor.Reassembled and unit heats up without errors.Customer satisfied Job complete
Near Temple, TX 76502
Tyler
Job Details: 10/30/2020
COOKTOP WHIRLPOOL KFGU766VSS02 "Arrived on site for cooked up that was not igniting the middle burner every single time you turn the ignition on. Upon a rival I was able to verify that the spark module is working as designed and all the other burners are getting the proper power supply I found that the sparker and spark wires that connect the spark to the module are both losing their continuity and not allowing the electricity to pass to the end of the sparker is needed. We will need to return with a new sparker wiring assembly as well as spark module In order to complete the repair. .; ordrng 1 WP8286829 (SPARK MODULE) and 1 WPW10398577 (SPARKED)"
Near Waco, TX 76708
Jonathan M
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for a washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 (lid unlock fault), F5 E1 (lid switch fault), F5 E2 (lid lock fault), and F2 E1 (UI stuck hey) error codes. Attempted to unlock the lid and unit was not unlocking. Replaced latch and tested unit. Unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW0 "Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit operated as before and did not light up if the knob was turned in the off position. I called Techline and spoke to Scott SR# 7729172087. He advised that her user care guide may be a misprint and it may not be a functional feature for her washer type.
Near Moody, TX 76557
Jonathan M
Job Details: 10/30/2020
VENTHOOD JENN-AIR JXT9136CDP Arrived onsite for a vent hood that won’t power on the lights unless pressed multiple times occasionally. Inspected unit and work area. Tested like function and found customers complaint with lights not properly functioning on the top control panel. .; ordrng 1 49001214 (CONTROL PLATE BUTTON) and 1 49001239 (CONTROL BOARD)
Near Salado, TX 76571
Tyler
Job Details: 10/30/2020
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making a thumping noise anytime it would go into agitation mode according to the customer. I thought arrival into the diagnostic mode but could not find any error codes are indicated any kind of hardware or software issue so I ran a test cycle on Phil agitation drain and spin and I immediately found during the Agitation cycle that the gear casing was internally rubbing against its interior parts causing the rotor and stater motor not spinning correctly either I ended up replacing the rotor and stater motor as well as the gear case and reassembled unit and found everything was now functioning as designed with no leaks before during or after the repair inform customer that the machine is ready for use and if they have any issues to contact us. Call complete
Near Belton, TX 76513
Al
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and to install previously ordered parts.Found the wash plate came off with a little force.Removed and replaced the gearcase, cam, washplate and drive hub.Calibrated the unit and unit tested as designed.No leaks detected at the time of service.Job complete"
Near Waco, TX 76705
Jonathan M
Job Details: 10/30/2020
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that is not starting a cycle. Inspected unit and work area. Found dryer light not coming on when door was opened. Check voltage at the terminal block and found 120 V going from L1 to neutral and L2 to neutral. However, found one vault going from L1 to L2. Tested voltage at the wall and confirmed same voltage. Checked voltage at the timer and found no voltage going to the timer. Advised customer to have an electrician come out to check her plug and breaker. Checked thermal fuse, cut off, and element and all had continuity. Unit is working as designed. Call complete."
Near Killeen, TX 76543
Al
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFW3 Arrived on site to install previously ordered part.Removed and replaced the microwave door.Unit tested as designed.Job complete
Near , TX 78620
Brandon
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of console going blank, found power supply harness faulty, ordering harness. ; ordrng 1 W11233570 (harns-wire)"
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed wire harness and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found out of balance error saved in control. Tested operation of unit and found no other failures or ab normal operation at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No further repairs are needed and no leaks were found at time of service.
Near Granger, TX 76530
Andy
Job Details: 10/30/2020
WASHER MAYTAG WTW7000DW0 "Arrived on site for washer not draining properly and panel issues. Tested and inspected unit and found failed drain pump and controls. Will need to replace drain pump, control and UI to properly complete repairs. No repairs are to be done at this time. No water leaks present at time of service.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and found little improvement. Removed kick plate and checked wiring and found connection for drain pump on inlet valve and connection for inlet valve on drain pump. Removed connections and placed in correct spots. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78735
Luis
Job Details: 10/30/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 arrived on site for moisture in freezer section. Found slight gap at gasket,adjusted freezer door,checked door seal good,gasket sealing correctly to cabinet."
Near Marion, TX 78124
Noah D
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect fridge for not cooling freezer section, upon inspection found the lower fan intermittently starting, tested for resistance on fan and it was good, ordering inverter box and control per service pointer. Office to reschedule ; ordrng 1 W10789113 (CONTROL ) and 1 W10918848 (INVERTER)"
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for no power. Found bad thermal fuse preventing rest of the unit from receiving voltage..; ordrng 1 WPW10545255 (fuse-thrml)
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not starting any cycles. Plugged in the unit. Found that the drain motor will not stop running. Ordered parts. Office to reschedule.; ordrng 1 W10775446 (pump-water) and 1 W11101101 (cntrl-elec)
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged cooktop. Replaced cooktop test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to test unit for error code f1e1(ACU error). Was not able to complete diagnostic tests without error code issue on different component activations. Verified ACU was receiving proper voltage. Verified power filter was good on input and output sides. Replaced ACU per tech line, tested unit, unit works good. No leaks detected.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/30/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for tripping breaker. Found drain pump struggling to drain and would trip breaker. Replaced drain pump, tested unit, unit works good. No leaks detected. Was no able to replicate issue once new drain pump was installed. Noticed unit is connected to a GFCI breaker. Per tech line issue can be from GFCI breaker. Sr7729164849"
Near Austin, TX 78735
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker with updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/30/2020
COOKTOP WHIRLPOOL CVGX2423W Arrived on site for burners not igniting and constant clicking. I removed all the caps and there was caked on grease and soot that had been there for years. After cleaning all plates and igniters the clicking went away and the flames were all lighting. Job completed.
Near New Braunfels, TX 78133
Andrew
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to replace icemaker from previous diagnosis. Replaced icemaker, tested unit, unit works good. Verified fill tube was not frozen and heater wires were intact. No leaks detected. Job complete."
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to inspect dishwasher for not operating correctly
Near New Braunfels, TX 78130
Noah D
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HB4 "Arrived on site to inspect microwave for a broken lightbulb, upon inspection found the cracked bulb in the socket, replaced bulb and tested. All functions returned. Complete"
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
WASHER MAYTAG MAH6700AWW "Arrived on site and inspected washer and found customer is experiencing ND error code. Disassembled washer and inspected drain pump and didn’t find any debris my dream pump is not running.
Near Liberty Hill, TX 78642
Chase
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG540H0ES1
Near Austin, TX 78701
Leonardo
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for unit giving f4 erro. Found water at bottom turned unit on and found drain gray hose coming of connection. Secured connection test unit and no leaks present job complete.
Near Kyle, TX 78640
Robert
Job Details: 10/29/2020
REFRIGERATOR KENMORE 106.556064 Arrived on job for complaints of not cooling. Found freezer working properly but refrigerator warm. Return air vent blocked air not flowing properly. Refrigerator return vent not a serviceable item. No repair available to remedy issue.
Near Kyle, TX 78640
Robert
Job Details: 10/29/2020
RANGE FRIGIDAIRE BGGF3042KFG Arrived on job for complaints of center burner not working. Found the burner vent blocked not allowing gas to flow properly. Will need to replace burner. Parts not shipped on first visit. ; saved tckt
Near Austin, TX 78749
Kevin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found left door isn’t closing properly, adjusted lower feet until it is acceptably level and is operating properly. No water leaks detected at time of service, job complete"
Near Whitney, TX 76692
Jonathan M
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site for a microwave that was not heating. Inspected unit into work area. Customer advised that the unit does heat but that intermittently she has an issue with the microwave making a clicking sound and then turning itself off. Tested the microwave several times using a coffee cup filled with water and unit ran as designed. Customer advised that she had noticed these two plastic covers on the top of her microwave that advised to remove them prior to use and did not know if that would be causing her issue. Found to vent covers sitting over the top of the vet and causing the door not to close fully. I advised her that that very well could’ve been the issue. I called Techline and spoke to Leon SR# 7729159202. He advised that because the issue was happening only 20% of the time, it would indicate that there was a restriction with the doorlock causing the microwave relay to flicker on and off. He advised for me to not make any further repair and t
Near Austin, TX 78724
Matthew
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for items freezing in the fresh food compartment. Upon inspection found food packages blocking proper air flow ventilation. Instructed customer on proper placement of food items and not allowing plastic packaging to fall behind drawers and block vents. RC and FC tested good evaporator was good. Damper door is functioning correctly and evaporator fan is functioning correctly. No other issues at this time. Job complete
Near Kyle, TX 78640
Richard
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer not working. During inspection found that the washer is not hooked up to water or electric.
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for customer complaint of error code and UI not responding, found failed console, ordering console.
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
WASHER MAYTAG PAV2300AWW "Arrived on site for a washer that was not allowing water temperature selection to work properly and long the proper water filter with a customer would activate cold or hot. Upon arrival customer also stated that she noticed that the unit was no longer spinning the clothes there in the last cycle as well as ahead before. After disassembling the unit and accessing the water valve I found that the timer was receiving and sending 120 V to and from the timer to the valve. I ran few fill tests while switching between cold,hot,warm temps and never once found a portion of the valve not working as it was designed. Each silonoid functioned in accordance with its selected water temp. I did however find that the transmission and transmission assembly over all was no longer grabbing and spinning the tub correctly during its end cycle. I was able to fully stop and hold the inner tub and then activating spin and the tub wouldn’t budge unless it was released by hand to be ab
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for oven Oven locked up after self clean-SAYS HEAT SENSOR NEEDS REPLACED. Upon arrival found control dead after customer did a self clean. Ordering thermal fuse, TOD, and blower just in case ; ordrng 1 W11245567 (blower) and 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)"
Near Austin, TX 78738
Robert
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job for complaints of not dispensing water. Found switch trigger fine but control not sensing it. Will need control to complete. ; ordrng 1 WPW10151236 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for thin ice. Diagnosed water leaking from reservoir to pump connection,adjusted reservoir to pump connection ran diagnostics test passed,changed setting to no delay and changed ice thickness"
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for yellow flame . Found small yellow tips on a few of flames due to food partials on and underneath burner caps and head . Cleaned up caps and heads . Flames are normal . Instructed customer to clean periodically. No gas leaks detected at time of service. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to diagnose a washing machine that is not completing cycles. Homeowner has already had electrician resolve breaker issue. Unit still giving water level error. Tested unit and found suds present in diagnostic cycle with no soap added to machine. Advised homeowner on due diligence using cleaning cycles and lessening soap amounts until previous soap residue is washed out of machine. Overtime this issue will stop happening, but will continue until preview residue is gone.. Water level system is functioning properly and no leaks were found at time of service."
Near Fort Hood, TX 76544
Al
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and inspected washer making loud noises during filling.Confirmed the complaint and found the pipes were the cause of the noises.Also discovered the cold water supply was almost non existent filling slower than required pressure.Customer will contact housing to get the issues corrected.
Near Austin, TX 78724
Matthew
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for range display not on and no oven function. Tested unit for incoming voltage and unit tested good. Followed voltage to control board but could not trace voltage compared to wiring diagram. Call tech line for assistance SR#7729154492. Turn out to be miswired from factory. Made adjustments and function was restored to control and bake. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for OVEN CLICKING - NOT HEATING stated he didnt know what was causing this issues. He did change some parts on the back of the range.Miss stated that the unit seemed to fail more at a higher temps. Tested the oven at 425 degrees and found the oven lit instantly when cold, but after reaching preheated temp it would spark sometimes and wouldn’t light. Changed the setting on the air shutter to get the right gas air mixture. Now unit lights on first click and is working as designed. Call complete."
Near Crawford, TX 76638
Jonathan M
Job Details: 10/29/2020
COOKTOP KITCHENAID KICU509XSS00 Arrived on site to install a display and module for a customer. Customer had received parts through KitchenAid and had a fire company that came out to diagnose the problem. Found one of the fuses blown on the module causing no power. Replaced module and display at customers request and program the unit tested unit and unit is working as designed. Call complete.
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for customer complaint of knocking noise, found noise coming from water line and power cord hitting against back of cabinet, I taped lines to secure to cabinet, unit tested good."
Near Dripping Springs, TX 78620
Richard
Job Details: 10/29/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the sump and pump is not working properly and the drain pump is struggling to drain. Found error codes for the sensor. But also found that the sump is super dirty and has a lot of build up which is causing a lot of the issues. Will need to replace sump and pump, drain pump, filter, sensor.Customer accepted service. Ordering parts and office to schedule. ; ordrng 1 W10872845 (filter) and 1 WPW10705575 (sensor)"
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSCS25INSS01 Arrived onsite for unit not making ice. looked at ice maker. Noticed that the ice maker was stuck and had old ice cubes in the maker. Replaced ice maker. Told customer to give unit a few hrs till new ice is being made. No issues at this time. Job complete
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2020
DRYER AMANA NED4655EW1 Arrived on site to test unit for not drying. Found unit is heating properly. Unit is not getting proper ventilation. Informed customer venting leading to exterior needs to be cleared for unit to operate as designed. Thermal and cutoff tested good. Element tested good. Removed vent duct from unit and showed customer it was venting properly. Connected vent and showed her how it is not venting properly. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS25ETSS00 "Arrived on site to inspect Fridge for broken railing , Upon inspection found the upper piece of rail broken, replaced railing and found no issue with new railing, replaced bulb
Near Austin, TX 78729
Wesley
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE LGHS2665KF1 Arrived onsite and found slow ice accumulation in just the fan space. Removed ice. Unit is now operating quietly. Advised customer on repair. All checks good.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for pulling clothes, upon inspection found the control not allowing enough water in unit. Replaced control but during repair lid lock cracked due to lid falling, ordering lid lock, please place on route ASAP. ; ordrng 1 WH44X10288 (LID LOCK )"
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
DISHWASHER FRIGIDAIRE FFBD2406NW9B Arrived onsite for dishwasher not advancing through cycles or filling. Upon putting the unit into diagnostics I found the unit filling washing and working as designed. I could not recreate a failure so I accessed the control board behind the out door panel and I noticed a slight discoloration on the door latch connection. After looking closer I found the connector had a bad burn on it and had melted to the metal probe on the latch it’s self. This would cause the intermittent issue with the unit not advancing through cycles. I trimmed back the wires and replaced the insulated connectors. I installed a new latch with the new connectors and retested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and tested operation. Found evaporator completely frosted over. Tested defrost in diagnostics and found to function. Tested thermistor and found to be in range at room temperature and harness tests good. Unit will need both controls and thermistor to repair. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge and install icemaker, upon inspection found the icemaker given was not the correct icemaker, ordering correct icemaker. Office to reschedule ; ordrng 1 W11232541 (ICE MAKER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/29/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for loud noises during operation, upon inspection found the wheels squeaking and pulley making a weird noise, replaced all wheels and pulleys, no problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher for not draining, Upon inspection found the drain pump Clogged and hose low in sink, replaced drain pump and positioned hose and all functions returned. Complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to test unit for error code F47. Found fuse blown and a burnt/broken connection. Replaced module, tested unit, unit works good. Customer did install the 3/16 vent gap recommended on last visit. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
ICE MACHINE JENN-AIR JIM158XYCX1 "Arrived on site To inspect icemaker for not making ice, upon inspection found the valve Not opening when calling for water, replaced valve after quoting customer and all functions returned, Complete"
Near Temple, TX 76502
Tyler
Job Details: 10/29/2020
WASHER SAMSUNG WF45K6500AV/A2 Arrived on site for washer leaking during the final rinse and spin cycle according to customer. But arrival I ran a few different test cycles both in the Phil agitation and rinse and spin Sections of the cycle and initially could not find any indication that there is any kind of leak I didn’t disassemble the unit and looked within the interior of the front back and top as well as bottom of the unit but there are no water trails or indications of hard water or sediment debris left over from previously leaking areas. I did however see that there was a lot of dog hair and debris around the door seal of the washer door and I did clear away the debris and instruct customer just to keep an eye on the next little laundry and see if it does continue leaking after this I ran a few more test cycles but still cannot get the washer to leak at any given point. I instructed the customer on a set of clothing cycle she can run the unit on that wood optimize the chances of
Near Austin, TX 78732
David Z
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site to diagnose washer leaking water during the affresh cleaning cycle towards end of cycle. Customer says they will see a small amount of water under the unit after it’s been running that cycle for a while. Source of the leak is likely moisture or suds coming out the vent after it’s been churning. Unit is stacked in the master closet, with 3/4 inch recess in the floor. For full diagnosis will need 2 techs to unstack and move the unit out, tech(s) will need to be strong and have floor skids and shoe covers ready. Unit will require some effort to move out of the recess. Since this only happens during cleaning cycle, it’s likely just water and sud buildup in the vent hose from, the long cycle. Ordering a deflector, fan, and trap in addition to today’s supplied parts. SR finding part # for deflector. Need AUTHO and 2 man to continue. Customer request DZ be one of the techs, but 2 stronger techs may be ideal. Office informed of the situation. ; ordr
Near Morgan, TX 76671
Jonathan M
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "I called Whirlpool Techline and spoke to Ed SR# 7729162695. He had me do a video chat wi5 him and decided the issue was with the ice box and issues with the seals. He had me order the icebox, insulation, facia, and cover for full repair. Ordering parts in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11242954 (box-ice) and 1 WPW10280983 (insulation) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10553630 (escutcheon) and 1 WPW10598013 (cover)"
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2020
VENTHOOD KITCHENAID KVUC600JSS0 Arrived on site to test unit for unit making loud noise. Test unit and found noise coming from blower. Ordering new blower office o reschedule. ; ordrng 1 WPW10293966 (BLOWER )
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
RANGE WHIRLPOOL RF374PXDQ1 Arrived on site and tested operation. Found temperature display on control no longer working and only time display works. Also found inner door glass has broken. Control shows not available and office will need to submit to warranty for availability. ; ordrng 1 3195183 (CONTROL WHT) and 1 WP3169203 (glass-door)
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer not heating. I inspected the unit and work area. I found fault code F4E3 restricted air flow. I put the unit through the service test and found nothing being reported. I replaced the control and tested the unit again. The unit is tumbling heating and blowing. I spoke to the customer about having the vent cleaned out, as a clogged vent can cause the sensor drying to take longer to work due to bad air flow. I recommended having vent wizard come out and clean the vent. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2020
WASHER MAYTAG MVW6230HW0 Arrived on site to test unit for leaking water. Put unit into diagnostics and ran diagnostic cycle. When unit went to drain water was pouring from drain pipe in wall. Unit is working as designed. Customer was able to see issue was with drain pipe and not the unit. Job complete.
Near Jarrell, TX 76537
Tyler
Job Details: 10/29/2020
DRYER MAYTAG MED5630HW1 Arrived on site for a dryer that was making a grinding noise whenever customers run a dry cycle. Upon arrival I ran a diagnostics check but found no errors indicating hardware/software failures. I disassembled unit and found that the front of the drum was damaged and bent causing it to rub against the front bulk head and grind the felt protection away. Front Bulk and and drum both need replacement in order to prevent issue from getting worse. Office to reach due to parts being out of stock ; ordrng 1 W10508188 (DRUM FULL ASSEMBLY ) and 1 W10673493 (FRONT BULKHEAD)
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for switch light not working . Found light harness failed . Ordering harnes . Call to set return.; ordrng 1 W11129322 (harns-wire)
Near Austin, TX 78738
Luis
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site for not dispensing ice. Diagnosed auger motor seized due to moisture in motor unit will need a new aug motor. ; ordrng 1 W10271509 (MOTOR. )
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected ice machine and found it is quiet, no excessive noise at this time. Removed lower panel and cleaned dust buildup from condenser. Sent customers video of noise to CS and video of it running now quietly.