Near New Braunfels, TX 78132
Kevin
Job Details: 03/21/2019
RANGE WHIRLPOOL WOS51EC0AS04 "Arrived on site and replaced temperature sensor and preheated oven and it is now heating properly, job complete"
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to replace socket and control panel. Replaced panel and all buttons working but light still not working. Opened box and found wrong socket we need the light bulb socket not the led socket. Re ordering socket w11281687. Reschedule for Friday afternoon ; ordrng 1 W11281687 (LIGH SOCKET )
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
RANGE WHIRLPOOL WFE540H0ES0 Arrived onsite for customer complaint of freestanding range control panel light shut off. Found digitizer on control faulty. Removed and replaced control board. Reassembled and tested. All functions/features work as intended. No other issues found.
Near Spicewood, TX 78669
Brandon
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site for customer complaint of refrigerator not turning on or cooling, found UI panel was faulty and not responding. Ordering UI panel, bringing back main control and fan motors. ; ordrng 1 W11043015 (panel-ui)"
Near Briarcliff, TX 78669
Brandon
Job Details: 03/21/2019
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site to replace fan blade, after replacing, unit tested good."
Near Austin, TX 78702
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and found symptom of cracked Evap tray. Ordering new tray and permagum to seal leak. Will attempt patch prior to replacement of tray. ; ordrng 1 212643 (sealer-gum) and 1 W10877573 (tray-evap)
Near Kingsland, TX 78639
Thomas L.
Job Details: 03/21/2019
ICE MACHINE KENMORE 106.895931 Arrived on site for no ice. Replaced cracked water distributor tube. All water connections were dry.
Near Killeen, TX 76549
Al
Job Details: 03/21/2019
REFRIGERATOR FRIGIDAIRE FGSS2635TD0 Arrived to inspect ice maker not making ice. Confirmed the complaint and ordered FGSS2635TD0 ICE CONTAINER ASSEMBLY.NEEDS MORE WORK ; ordrng 1 FGSS2635TD0 (ICE CONTAINER ASSEMBLY )
Near Cedar Park, TX 78613
James
Job Details: 03/21/2019
VENTHOOD WHIRLPOOL UXT4230ADS1 Arrived on site and tested operation. I found the fan not turning. Inspected fan and found the mounting bracket loose causing blade to be stuck. Secured mounting bracket on fan motor and tested. Unit working properly. Job complete
Near Lorena, TX 76655
Steve C.
Job Details: 03/21/2019
DRYER WHIRLPOOL WED85HEFC2 Arrived on site for the unit will randomly turn off and will show PF error. Tested the unit and found the unit power cord will not go in all the way to the wall plug. Advise the customer to call a electrician to change out the wall plug. The unit is working properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78130
Robert
Job Details: 03/21/2019
OVEN AMANA AGR5330BAS3 Arrived on job for complaints of flames too high. Adjusted mixture and test.
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher no fill. Upon further inspection, I placed the unit in diagnostics and it showed error code F6E6 & F7E2. I cleared the codes and continued with testing. The unit motor failed to operate but the other components operated as designed. Due to the F7E2 code, I removed the outer door panel to inspect the control and found that the power/element connection was burnt and will need replacement. I inspected the element and it is good. I advised the customer of my findings and am ordering the harness, CNOTE AUTHORIZATION, CNOTE-LSO per customer request and will return with the control and sump/motor assembly. I left the unit unplugged for safety. No water leaks observed during service. Scheduled return service for 03/20/19. ; ordrng 1 CNOTE (LSO) and 1 CNOTE (AUTHORIZATION ) and 1 WPW10612062 (harns-wire)"
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
WASHER MAYTAG MVWC565FW0 "Arrived onsite for customer complaint of top load washer grinding when spinning. Found gearcase bearing grinding and leaking oil. Also found hub stripped. Removed and replaced gearcase,hub and cam kit. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78729
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator not making ice. I tested the ice maker and it operated as designed. I tested the fill tube and water dispensed, but I found it was very slow and not completely filling the ice tray. When I went to remove the filter, I found a large amount of water in the bottom of the RC section. I removed the shelving and tested the water dispenser at the door and I found that due to the water pressure, when I dispense water, the filter is being pushed out of the housing approximately 1/8 of an inch and water is leaking. According to techline, the incoming water line and regulator valve need to be replaced. I am ordering the incoming water line, regulator valve, housing and a left door hinge cover (broken). I scheduled return service for 03/21/19. No water leaks observed at the end of service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W10906054 (housing) and 1 W11230095 (COVER)"
Near Waco, TX 76710
Al
Job Details: 03/21/2019
COOKTOP KITCHENAID KECC667BBL02 "Arrived to inspect new cooktop not powering on. Confirmed the complaint and customer explained to me that he installed the unit himself. I called CS at office and was informed the customer needs to have a L1, L2, Neutral and Ground from his residence to connect properly to the unit in order for the cooktop to operate properly. Customer was adamant about not needing a neutral wire from his residence. He advised that he did not want to have to hire an electrician. He said that if it didn’t work he was going to take the unit back. I advised him that he simply needed to get an electrician to wire his house so that it can connect with the unit as designed.Customer told me to change out the control so the unit could work properly. I advised him the cooktop needs 240 V to operate properly.I took a SD quick pic of the wiring underneath the cabinet for the cooktop and attached.JOB COMPLETE"
Near Leander, TX 78641
James
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and installed new control and control panel. Tested operation. Unit working properly. Job complete
Near Austin, TX 78737
Luis
Job Details: 03/21/2019
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Arrived on site for cooling issue . Suspecting unit low on refrigerant order uv drier; ordrng 1 5303918358 (UV DRIER) and 1 TJ90SF8404 (ACCESS VALVE)
Near Georgetown, TX 78628
Jonathan
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIC18PNXS0 "Arrived on site for ice machine not powering on. Performed diagnostics and tested voltage to unit, found 120 volts. Tested voltage coming from external drain pump and found none. Found failed drain pump. . Removed failed drain pump and installed new. Performed diagnostics mode and tested all functions.Tested in normal operation and monitored for leaks. All tested good, no water leaks present. Paid in full on credit card."
Near Austin, TX 78732
Luis
Job Details: 03/21/2019
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for no ice in freezer compartment. Removed door and drawers found blue power lead disconnected from harness,repaired harness and lead. Reconnected harness powered unit on icemaker ran through a cycle and filled with water."
Near Georgetown, TX 78633
James
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site and found lights flashing and lights on the display all lit up. Inspected console and found the ribbon has shorted. Installed new console and tested operation. Unit working properly and all functions test good. Job complete
Near Killeen, TX 76543
Arthur B.
Job Details: 03/21/2019
DRYER AMANA NED4655EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and check element and thermal cutoff for continuity. Found neither had continuity. Removed and replaced element and cutoff. Reassembled and tested. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Round Rock, TX 78664
Steve C.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace the freezer door due to the units not making ice. Replace the freezer door and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for customer complaint of RC section freezing over recurring issue. Found RC evaporator all frosted over. Used steamer and heatgun to remove all ice. Thermistors did pass in diagnostics. Did find however some corrosion on RC thermistor. Called WPL TJ SR#7724380195 and advised to replace evaporator cover due to tabs being broken off. Also advised if this failure happens again to callback with above reference number to deem non repairable. R/S 3/18. All water connections were dry at time of service.; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Near Canyon Lake, TX 78130
Robert
Job Details: 03/21/2019
RANGE WHIRLPOOL WFC150M0EB1 Arrived on job for complaints of burners not setting properly. Found pans not allowing burner to lock in place. Replaced pans and now burners locking in .
Near Kyle, TX 78640
Leonardo
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing dishes. Test unit and found unit filling with water but not spraying water. Test motor and found motor getting power but not responding. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL KBRC36FTS04 "Arrived on site for customer complaint of RC compartment freezing food, found bad thermistor, ordering thermistor. I quoted customer for control board if needed. Ordering thermistor; ordrng 1 WP2188820 (thermistor)"
Near Austin, TX 78738
Luis
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice ran unit through diagnostics all test passed ran unit through a normal operating cycle found unit shutting off during draining diagnosed failed drain pump. informed customer water line has been slowly dripping showed customer wood floor sent pic to SD-QuickPic. Removed failed pump installed new drain pump added water to pump no leaks from pump and tubing unit working as designed.
Near Lakeway, TX 78734
Paul
Job Details: 03/21/2019
MICROWAVE KITCHENAID KCMS2055SSS1 arrived onsite for the microwave with the door not opening. I found the latch release with a broken tab. I replaced the latch release and tested the unit. The unit is working as designed and putting out over 1000watts. Call complete.
Near Austin, TX 78753
Wesley
Job Details: 03/21/2019
WASHER WHIRLPOOL GHW9100LW0 Arrived onsite and tested unit for errors. Operated properly in diagnostics. Was made aware of major oversudsing problems. Advised on soap use and other use and care. All checks good. Unit operating as designed.
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “leaking water from bottom of door” complaint. Inspected unit and found vent gasket faulty. Removed and replaced vent. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Missing friction pads. Ordering new friction pads. Return for repairs on 03/21. ; ordrng 2 WP8268961 (pad)s"
Near Temple, TX 76502
Steve C.
Job Details: 03/21/2019
DRYER WHIRLPOOL MEDB835DC4 Arrived on site for the unit is not heating. Tested the unit and found no heat is present. Found the element has a broken coil and the rest of the fuses check good. Replace the heater element and tested the unit. Unit works properly and job complete.
Near Leander, TX 78641
James
Job Details: 03/21/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. I found that the unit is making a loud metal grinding noise. I found the noise coming from the tensioner. Installed new tensioner and pulleys from dryer kit and tested operation. Unit working properly and all functions test good. Job complete
Near Austin, TX 78728
Joseph C.
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site for “making noise and not heating, after about 4 minutes” complaint. Inspected unit and found vent fan turned up, into cabinet bottom. This condition could have been the reason for previous visits, as vent fan is needed to cool components. Corrected fan placement. Unit is performing as designed."
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the unit is not working properly. Tested the unit and found all the burners are igniting properly and the oven is working properly. The unit is working properly and no gas leak present.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site for water remaining in bleach compartment in dispenser. Performed diagnostics mode and checked error codes, no errors. Ran automatic test cycle and monitored valve operation. Checked automatic soap dispenser settings, adjusted to water softener. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Lakeway, TX 78734
Cliff
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose a refrigerator that will not close. Tested unit and found shelving misaligned and unit causing butter container and shelves to contact each other. Rearrange shelving properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Buda, TX 78610
Kevin
Job Details: 03/21/2019
WASHER MAYTAG MVWX655DW0 "Arrived on site and replaced tub and wash plate diagnosed on previous visit, after replacement ran an automatic test cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Near Burnet, TX 78611
Cliff
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIC18PNXS1 arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found water valve failed in unit causing unit not to fill reservoir. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Arrived on site for complaints of no operation. Test unit and found nothing running but lights are on. Found power to main board but none being sent out. Replaced control board test unit all operation functioning properly. No water leaks detected at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Arrived on site for complaints of no operation. Test unit and found nothing running but lights are on. Found power to main board but none being sent out. Replaced control board test unit all operation functioning properly. No water leaks detected at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Arrived on site for complaints of no operation. Test unit and found nothing running but lights are on. Found power to main board but none being sent out. Replaced control board test unit all operation functioning properly. No water leaks detected at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/21/2019
OVEN KENMORE 790.488031 "Arrived on site for microwave oven combo unit. Microwave turntable to operating. Performed diagnostics mode and tested voltage to motor, found within range. Found failed motor. Will need second man to repair; ordrng 1 5304498736 (TURN TABLE) and 1 SEENOTE (2 MEN JOB)"
Near Leander, TX 78641
Paul
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite for the refrigerator with a no ice condition. I found the fill tube and ice maker funnel iced over because a piece of foam had gotten in the funnel preventing the water from entering the ice maker. I defrosted the ice, removed the foam, and tested the unit. The unit is working as designed. Call complete."
Near Austin, TX 78746
Scott
Job Details: 03/21/2019
RANGE KITCHENAID KSGB900ESS2 "Arrived on site , replaced panel and non bezel . Tested all features all checked good . No gasleaks detected at time of service . Job complete ."
Near San Marcos, TX 78666
Kevin
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site and replaced switch and diode diagnosed by previous technician, after reconnecting power and closing door microwave lost power. Will need to bring back all switches, switch door components, and heating parts to complete repair on next visit.; ordrng 3 W10138793 (fuse)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 2 W10562613 (cam-plate)s and 1 W10727360 (microswitch) and 1 W10818686 (magnetron) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock) and 1 WPW10531156 (filter) and 1 WPW10574736 (capactr-mg)"
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for the unit is not spinning properly. Tested the unit in diagnostics and received error code f7e7 motor unable to reach rpm. Replaced the capacitor and acuator per the tech sheet. Replaced both parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78738
Paul
Job Details: 03/21/2019
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite for the washer that the sheet went under the agitator. I removed the agitator to remove the sheet. The agitator was in good shape and no burrs were on it and it wasn’t warped in ay way. I reinstalled the agitator and ran service diagnostics. I found no stored error codes. I ran test 51 and all test passed. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78749
Scott
Job Details: 03/21/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for not washing properly . Found gear case completely covered in oil and grease . PLEASE LOOK AT sicky notes !!!! Also talked to CS , ask him as well ... Unit is sitting outside of back door . So only able to test drain ,agitate ,and spin cycles . No water hook ups . Inner tub is not sitting right at shaft , can lift inner tub side to side a couple of inches . Wash plate is nearly moving during agitation. Ordering basket , tub ( outer) gearcase, hub &screws (10) belt , wash plate , will need 2 hrs and autho .; ordrng 1 2HRS and 1 AUTHO and 1 W10512161 (tub asm) and 1 W10528947 (hub) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10902814 (WASH PLATE ) and 1 W11035751 (GEAR CASE ) and 1 W11239857 (BELT) and 10 WP8533953 (screw)s"
Near New Braunfels, TX 78132
Kevin
Job Details: 03/21/2019
DRYER MAYTAG MEDX655DW "Arrived on site and found tensioner is squeaking, replaced it with repair kit. Dryer is new no lint found in unit cabinet at time of service, job complete"
Near Austin, TX 78732
Cliff
Job Details: 03/21/2019
DRYER WHIRLPOOL MED7000XW1 Arrived on site to diagnose a dryer that is making her usual noise. Tested unit and found idler pulley and rollers worn out in unit. Replaced all rollers and idler pulley and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78704
Leonardo
Job Details: 03/21/2019
MICROWAVE KITCHENAID KBMS1454SSS3 Arrived on site to replace transformer. Replaced transformer and unit still not turning the turn table or fan or light. Test all switches and tods and everything working correctly. Chase will look in to it ; saved tckt
Near Lampasas, TX 76550
Al
Job Details: 03/21/2019
ICE MACHINE WHIRLPOOL GI1500PHX6 Arrived to inspect Ice maker not working. Customer advised she turned it on after unplugging it due to a water leak. The unit was producing ice. I pushed the unit back into its original spot and connected the drain tube into the house drain.NO PARTS USED.JOB COMPLETE.
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
DRYER MAYTAG MED3500FW1 "arrived on site to inspect dryer not turning on. Upon further inspection, I found a large dent on the left side of the top panel where it appears that something had fallen on it. When I turned the dial on the control panel, nothing happened. I attempted to turn the unit on at the power button and nothing happened. When I removed the top panel, I found that one of the connections to the control was loose. I reconnected the connector and tested the unit and it operated as designed.. I advised the customer of my findings and quoted the customer $130.03 to replace the top panel. Customer advised that they did not want to replace it at this time as they intend to place a folding board/station across the washer and dryer tops. No lint observed during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Arrived on site for moisture in fresh food found moisture on fresh food control housing. No signs of leaking from freezer checked door seal found small gap on left side corner of fresh food door to cabinet. Called tech support adjusted bottom hinge,reinstalled doors checked door seal good no gaps. If problem continues will need to order a fresh food door file#7724396588"
Near Austin, TX 78746
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Arrived on site for no cool. Removed fresh food evaporator cover found lines to evaporator corroded,diagnosed refrigerant leak at silver evaporator. Unit will need evaporator and compressor parts covered customer is responsible for labor.
Near Manor, TX 78653
Joseph C.
Job Details: 03/21/2019
MICROWAVE GE PEB9159SJ2SS Arrived on site for “missing segments on display panel” complaint. Inspected unit and found missing segments on display panel. Removed and replaced customer supplied control and panel. Segments are green. Was given p/n WB56X27089. It appears that White led panel p/n is going to be WB56X30007. Request customer contact whoever sent previous part for ordering new and correct part.
Near , TX 78666
Robert
Job Details: 03/21/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on job for complaints of broiler not working. Confirmed no operation in broil. Ran bake and broil element heating in preheating. Ran diagnostics and no code and passed all test. Replaced console and test.
Near Austin, TX 78739
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue. Evaporator in cased in ice, called tech support due to ongoing issue. Evap cover secured with 2 screws on top and 2 in middle of cover. Per tech support changed defrost setting to basic and per tech support all necessary repairs have been done for fresh food evaporator freezing over. File #7724425623"
Near Austin, TX 78701
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KBLS20ETSS00 Arrived on site and found evidence of leak from drain pan. Repair authorized. ; ordrng 1 2TECHS and 1 WP12579803 (pan- drain)
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/21/2019
OVEN KITCHENAID KSGG700ESS1 "Arrived on site to replace flame spreader, baffle, and oven bottom for range. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78726
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the diffuser ad installed the hex nut at the bottom right rc door hinge. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived back on site for fans and control replacement after defrost, cleared remains ice, replaced rd and fc EVAP fans and rear control and tested good, no leak on site. Under our labor warranty, parts covered"
Near Leander, TX 78641
Paul
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with dispenser issues. I found the dispenser locking tab broken not allowing the door to stay closed. I replaced the dispenser and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 03/21/2019
VENTHOOD WHIRLPOOL GXW7336DXS2 Wrong chimney sent. Verify stainless!!; ordrng 1 W11240046 (CHIMNEY)
Near Austin, TX 78704
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found door consistently hoping reach due to customer opening from sides of Handle. Instructed customer on always opening freezer from center of handle. All checks good. Unit is operating as designed.
Near Kyle, TX 78640
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not starting . Ran diagnostics nonerror codes , all checked good . When trying to start normal wash ,unit control would light up the go blank. Checke all connections . Unit did this several times . Replaced panel UI and control . Ran diagnostics all checked good . Unit is now properly responding to commands in normal cycles . Nonwater leaks detected at time of service . Job complet"
Near Buda, TX 78610
Kevin
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found it has not tripped the AFCI breaker in 8 hours, spoke with techline SR7724391765 and they recommended adding service kit W10810444 per service pointer W10806461. No water leaks from connections at time of service.; ordrng 1 W10810444 (cord-power)"
Near New Braunfels, TX 78132
Robert
Job Details: 03/21/2019
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of burning smell. Ran diagnostics and all functions working properly. Found the capacitor warm . Replaced capacitor. No leaks detected at time of service.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “fireball behind unit” complaint. Inspected unit and found burned out connection on black power wire. Burned black wire end on power cord. Power cord will need to be replaced. Repaired black wire on unit. All other wire connection screws, in terminal block, were very loose, when I started inspection. Not able to test unit, due to no power cord."
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
OVEN KITCHENAID RBD275PDQ12 Arrived on job for complaints of no display. Found the microcomputer will need to be rebuilt. Pulled for rebuild. ; ordrng 1 CNOTE (AUTHO NEEDED )
Near Austin, TX 78704
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL KFGG500ESS2 Arrived on site to replace manifold. Replaced manifold test unit for leaks no leaks present at this time. Job complete.
Near Austin, TX 78725
Wesley
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL W8RXEGMWS02 Arrived on site and found failed icemaker. Replaced icemaker and tested. All checks good. Unit is now operating as designed
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of LF code. Ran diagnostics and no code stored. Replaced control and ran diagnostics.
Near Dale, TX 78616
Scott
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived on site for dish washer starting and then shutting off . Checke and not getting voltage to motor . Found control a couple of capacitors had blown . Replaced control and tested unit . All checks good , no water leaks detected at time of service . Job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 03/21/2019
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose the washing machine with rust buildup on dispenser drawer rail. Tested unit and found waxy buildup from rinse agent on drawer rail causing it to discolor. Replaced drawer to prevent future issues. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78753
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for poor washing . Found change wedged between wash plate and tub . Removed plate and cleaned out obstructions . Tested unit all checked good . No water leaks detected at time of service . Job complete .
Near Austin, TX 78759
Tyler B.
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL GT1196SHS "Arrived on site for unit not heating, cust stated he saw sparks from mag, ran unit and buzzed very loud indicated that trans and mag has failed, transformer is discontinued.
Near Austin, TX 78730
Luis
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for faulty snack pan. Removed damaged pan,inspected new pan good installed new pan"
Near Hutto, TX 78634
Jonathan
Job Details: 03/21/2019
MICROWAVE GE JNM1541DN1WW "Arrived on site for microwave not heating. Inspected unit and found metal showing on microwave liner, due to normal wear and tear (see SD-QuickPic). Performed diagnostics and tested amp draw to unit, found amps within range. Found unit sparking by capacitor and diode. Removed capacitor and diode and installed new. Tested unit, found magnetron will need to be replaced. Will need to add microwave liner paint to cavity. Will return with new capacitor and diode in case needed. Schedule return appointment for Wednesday the 20th. May need authorization to complete repair. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w) and 1 SEENOTE (MAY NEED AUTHORIZATION ) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode)"
Near Austin, TX 78754
Wesley
Job Details: 03/21/2019
REFRIGERATOR GE GFE28GSKSS Arrived onsite and found complaint of not cold enough. Tested and found temp avg 36f in fridge and -1f in freezerDid find mismolded freezer gasket. Reformed with heat gun for proper seal. Advised customer on findings and repair. All else checks good. Advised customer on temp monitoring.
Near New Braunfels, TX 78130
Robert
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on job for complaints of filter stuck. Found the housing damaged will need replaced ; ordrng 1 W11194438 (HOUSING )
Near Austin, TX 78735
Luis
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from filter housing,cont. diagnostics all test passed. Ran unit through a normal cycle slab of ice formed found sensor not registering reservoir low and kicking out of harvest diagnosed unit will need housing and water sensor will order water lines to housing in case needed; ordrng 1 W11266112 (HOUSING FILTER) and 1 WPW10485962 (SENSOR) and 1 WPW10678299 (WATER LINE ) and 1 WPW10678300 (WATER LINE)"
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for the unit is not freezing or cooling. Found the evaporator is frozen over but the fan is still working. Found the unit is not going into defrost due to the control board is defective. Replace the control board and advise the maintenance personnel to turn the unit off to defrost the unit. Unit is working properly and all water connections are dry at the time of service.
Near Lago Vista, TX 78645
James
Job Details: 03/21/2019
COOKTOP GE CHS995SELSS Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that there may be some odors the first few times I sing cooktop and ovens but it will go away. Unit now working properly. Job complete
Near Cedar Creek, TX 78612
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site for washer not spinning out properly . Found MCU error codes . Replaced control MCU . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site for customer complaint of unit not powering on, found UIB/console needs replacing, I am order part.; ordrng 1 W10588761 (panl-cntrl)"
Near Round Rock, TX 78664
Lou
Job Details: 03/21/2019
DRYER GE DDE8200RCMWH "arrived on site to inspect dryer no heat. Upon further inspection, I found that the element was not coming on. When I checked ohms to the element, I found it was open. I verified the cutoffs and thermostats and all were good. When removing the connectors to the cutoffs, I found some of the wiring was aging and gong bad. Also, I found that the the black power cord wire at the terminal block was melted and the connecting screw had come disconnected from the block.
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer stopping mid cycle. Upon further inspection, the unit was sowing error codes F8E1 and F7E5 in diagnostics. I cleared the codes and continued with testing. When the unit was to dispense hot water, it failed. I placed the unit in manual test mode and tested both valves and the hot water valve failed. I tested agitate and spin ad it operated as designed. I removed ad replaced the water valve and tested again and it operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
James
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation. I found the dispenser nozzle not locked in place on separator. Secured nozzle in locking clips and tested. Unit working properly. Job complete
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noise. Upon further inspection, as soon as I walked into the home I could hear the refrigerator vibration noise. I found that the condenser was vibrating against the bracket at the bottom of the unit while the compressor was on. I used some sealer and placed it in between the condenser and bracket and the noise stopped. Also, I leveled and squared the unit and raise the right RC door to be level with the left FC door. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site and inspected refrigerator and found it is cooling but temperature is not cold enough. Found freezer to be 8 to 10° and fresh food between 45 and 50°. Inspected freezer evaporator and found frost pattern is good but there is some ice build up on the top of the evaporator, took one picture. Set refrigerator into a diagnostic cycle and on test three evaporator is running properly. Could not get fan motor to run outside of a diagnostic cycle. Spoke with CS & LM Will need to bring back control boards to correct issue. No water leaks from connections at time of service.; ordrng 1 W10822648 (cntrl-elec) and 1 W11172798 (CONTROL) and 1 WPW10226427 (cntrl-elec)"
Near Austin, TX 78723
Wesley
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL ASI2575GRS00 Arrived on site and found necessary customer instruct on Evap function and heater. No other concerns. All checks good. Unit operating as designed.
Near Killeen, TX 76541
Arthur B.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived onsite customer complaint of no cool on bottom mount refrigerator. When arrived, found unit is now cooling as intended. Customer did advised that street lost power last night. Advised that start device reset itself. No other issues found. No water connected to unit at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator noise. Upon further inspection, the customer provided a video of the noise which appeared to be coming from the back. The customer advised that when it happens, they will move the refrigerator away from the wall a few inches and the noise stops. I placed the unit in diagnostics and turned the condenser fan on in test 3. I found that the warning label on the power cord was flapping with the airflow from the condenser and hitting the back of the unit and the wall. I advised the customer of my finding and using a zip tie, I wrapped the label around the cord and secured it with the zip tie. Tested the unit again, and no more noise. No water leaks observed during service, job completed."
Near Austin, TX 78703
Joseph C.
Job Details: 03/21/2019
RANGE JENN-AIR JGS1450DS0 "Arrived on site for “unit not keeping temps” complaint. Per my previous diagnosis, removed and replaced control, console and sensor. Unit checks good. No leaks detected, at time of service."
Near Round Rock, TX 78665
Steve C.
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace the gear case due to noise when unit is spinning. Replaced the gear case and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76712
Al
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer door that’s hard to close. Confirmed the complaint and replaced the catch and adjusted the strike to fit into catch properly.Customer satisfied JOB COMPLETE.
Near Elgin, TX 78621
Scott
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for not starting wash cycle . Ran diagnostics . Wash motor & heater errror codes . Found wash motor completely dead . Checked and was getting proper voltage . Replaced sump and motor. Ran diagnostics all checke normal . No water leaks detected at time of service . Job complete .quick pic of closing papers .
Near Waco, TX 76708
Al
Job Details: 03/21/2019
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer not powering on. Removed the back panel and checked continuity on all associated parts. Removed and replaced the relay pts & door switch and dryer still did not power on. Unit will need the timer to work properly.I ordered the timer and will return to install on 3/21/19.; ordrng 1 WPW10185992 (TIMER)
Near Cedar Park, TX 78613
Lou
Job Details: 03/21/2019
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect wall oven/microwave temps. Upon further inspection, Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake mode at 350 degrees. At preheat my temp reading was 405 degrees. My next five readings were 353, 377, 346, 374, 349 for an average of 359 degrees. I advised the customer of my findings. I tested the microwave with a cup of water and pressed start for a one minute quick heat. The unit operated as designed and heated the water. I referred the customer to their customer use & care guide for heating specific foods. Made recommendations on heating foods when using the oven. Job completed."