Near Gatesville, TX 76528
Jonathan M
Job Details:
01/05/2021
MICROWAVE KITCHENAID KMHC319ESS5
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced magnetron and capacitor and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details:
01/05/2021
FREEZER WHIRLPOOL WZF79R20DW03
"Arrived on site for compressor getting blazing hot and never shutting down. Also customer complained about top shelf items getting warn . Found defrost heater wire had screw from evap cover going thru heater wire on right side . Ordering heater , control if needed . ; ordrng 1 W11236854 (CONTROL) and 1 WPW10316428 (HEATER )"
Near Marble Falls, TX 78654
Cliff
Job Details:
01/05/2021
WASHER MAYTAG MVWB835DW4
Arrived on site to diagnose a washer with a damaged lid assembly. Found lid cracked at hinge mounting. Replaced lid and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78733
Kevin
Job Details:
01/05/2021
OVEN JENN-AIR JJW2730DS03
"Arrived on site and found F2 E1 error code showing on display, a new control panel will be needed to correct the issue. Pre-ordered control panel did not arrive, control panel should be covered under five year warranty.
Near New Braunfels, TX 78132
Noah D
Job Details:
01/05/2021
WASHER WHIRLPOOL MVW7232HW0
"Arrived on site to inspect washer for not working correctly, per last visit replaced fascia and tested for all functions. All functions returned. Complete"
Near Georgetown, TX 78633
James
Job Details:
01/05/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01
"Arrived on site and found display not responding and showing December 29 at 2:58. Turned off breaker to reset and the display responded enough to allow entry to diagnostics. Relay on control constantly engaging and disengaging. Turned off breaker to unit and will need new console and main control to repair. Office to,schedule return services due to part availability ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near New Braunfels, TX 78132
Andrew
Job Details:
01/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site to test unit for not cooling RC and RC ice maker not producing. Found bad evap motor not tuning on and damper control not opening. Replaced evap fan and damper control, tested unit, unit is now working as designed. No leaks detected at time of service. Explained to customer how no air flow will stop RC cooling and ice production. Job complete."
Near Wimberley, TX 78676
Richard
Job Details:
01/05/2021
OVEN WHIRLPOOL MER8775AS
Arrived onsite for the oven not heating. During testing found that the bake element was no good. Causing the issue. Replaced the bake heating element and range is working good. Complete
Near New Braunfels, TX 78132
Andrew
Job Details:
01/05/2021
DISHWASHER JENN-AIR JDTSS244GL0
Arrived on site to test unit for not drying and detergent remaining at end of wash cycle. Found high drain loop was not installed. Installed high drain loop. Put unit into diagnostics and found heater not turning on and weak water fill. Found water valve not fully opened also found left side connection not connected. Secured connection and tested unit, unit is now operating as designed. Advised customer to purge cold water before operating unit and use of rinse aid."
Near Del Valle, TX 78617
Scott
Job Details:
01/05/2021
DRYER MAYTAG MEDX655DW1
"Arrived on site for dryer not heating but tumbling . Found one of the coils grounded out on oute heater case causing breaker to flip every time unit is turned on . also found high limit thermostat blown . Replaced high limit , got coil off case . Ordering new element . Call to set return ; ordrng 1 279838 (ELEMENT HEATER )"
Near Waco, TX 76707
Jonathan M
Job Details:
01/05/2021
WASHER WHIRLPOOL MVWB835DW3
Arrived on site for a washer that was making a squealing sound as it goes through Spincycle. inspected unit and work area. Ran unit through an auto test and unit ran as designed. Found no stored error codes on the unit. Tested the unit in a manual hi speed spin and could not replicate the sound. Had customer put in a load of jeans and ran the unit through a rinse and spin. Unit filled agitated drained and started spinning without an issue until five minutes into the spin cycle. Found bearings going out.
Near Temple, TX 76501
Tyler
Job Details:
01/05/2021
DRYER MAYTAG MEDC215EW1
Arrived on site for dryer not turning on. Upon arrival I found that the main breaker was no longer supplying 240 V to the dryer and that the inside of the outlet itself looked burnt and melted and it took a while to get the power cord detached from the outlet due to the melting and damage have them inspected the rest of the power cord and found fried out off of the terminal block although the terminal block was still intact. I then verify that the rest of the heating hardware would function correctly if power supplied and each part worked as designed inform the customer that they need electrician as well as a new power cord to repair the dryer but at this point Power as a store of the dryer will function as designed call complete
Near Temple, TX 76501
Tyler
Job Details:
01/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived on site for refrigerator needing previously diagnosed electrical components. After installing the needed parts I was able to reassemble and test the unit and verify that everything kicked on. I had informed the customer to get a 24 hours to stabilize the temps and let us know if anything else goes along with this point.
Near Killeen, TX 76542
Al
Job Details:
01/05/2021
WASHER MAYTAG MVWB835DW4
Arrived to inspect washer not responding to touch.Verified the complaint and found F2E1 & F6E2 communication error.Unit will require a console W11112656 to complete the repair.Ordering and office to reschedule the customer for return service.Needs more work ; ordrng 1 W11112656 (console)
Near Killeen, TX 76542
Tyler
Job Details:
01/05/2021
WASHER WHIRLPOOL MVWB835DW5
Arrived on site for washer not turning on. IÂ’m on arrival I was able to confirm that the washer is receiving 120 V from the outlet to the main control but the main control and you are not distributing power properly and I cannot enter diagnostics or anything to further check unit office to reschedule due to parts currently being out of stock but we will need to return with a new main control and console to complete repair; ordrng 1 W11112656 (console) and 1 W11400681 (MAIN CONTROL)
Near Copperas Cove, TX 76522
Al
Job Details:
01/05/2021
DRYER AMANA NED4655EW1
Near Gatesville, TX 76528
Jonathan M
Job Details:
01/05/2021
DISHWASHER WHIRLPOOL ADB1400AGS1
"Arrived on site for a dishwasher that has no power. Inspected unit and work area. Tested voltage at the control and found no voltage going to the control. Removed toe plate and tested voltage at the terminal block. Found no voltage coming in from the power cord going to the dishwasher. Customer attempted to flip several breakers on his home due to his breaker box being misprinted. Found fluctuations in voltage when the kitchen lights were being turned on and off and customer was having issues with voltage to his kitchen lights.Customer stated that the breaker that is labeled for the dishwasher is loose inside his breaker and is unsure if that is his problem. I advised the customer due to him not having any voltage at his dishwasher, there was nothing further I could do to test the control board for anything else. Advise customer to get an electrician to fix his power supply and to call us back if any further problems persist.
Near Georgetown, TX 78626
Tommy
Job Details:
01/05/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00
Arrived onsite for refrigerator no cool. Upon arrival found unit was moved to maintenance shop. Upon testing found both motor evap and condenser motor are operating. Unit compressor is not receiving proper amps from inverter. Ordering inverter and control JIC. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11196400 (CONTROL ) and 1 WPW10233421 (INVERTER )
Near Wimberley, TX 78676
Richard
Job Details:
01/05/2021
DISHWASHER GE GDT545PSJ0SS
Arrived onsite for the dishwasher control panel broken. During testing found that the control panel is broken and the buttons are pushed all the way in . Took picture. Need to order additional parts to complete repair. Ordering parts and office to schedule. ; ordrng 1 WD21X22239 (UI board) and 1 WD12X10456 (Light pipe) and 1 WD12X10470 (Bottom housing) and 1 Authorization (Authorization needed for repair)
Near New Braunfels, TX 78132
Andrew
Job Details:
01/05/2021
ICE MACHINE GE UCC15 NJBII
"Arrived on site to test unit for no power. Found power connection on rear of unit not connected. Secured connection and power was instantly restored. Ice bin was completely full of water. Drain pump would hum but not draining. Noticed blue/green refrigerant leaking from dryer. Recommend sealed system tech. Needing access valves, comp, evap, and dryer. Also recommend replacing drain pump. Water off and unit unplugged in rear. Office to reschedule.; ordrng 1 1901A (pump) and 1 ACCESSVALVES (ACCESS VALVES) and 1 WR87X26050 (dryer) and 1 WR87X26061 (evaporator) and 1 WR87X33305 (COMP)"
Near Meadowlakes, TX 78654
Cliff
Job Details:
01/04/2021
WASHER GE HTWP1400F2WW
Arrived on site to diagnose a washer with a broken agitator. Found all lower fins broken off agitator assembly. Replaced agitator and all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
James
Job Details:
01/04/2021
DISHWASHER KITCHENAID KUDS02FRSS1
Arrived on site and tested operation. Found upper and lower racks rusting and coming apart. Ran diagnostics and found pump is making a grinding sound. Cleared chopper of debris and tested again. Found pump is grinding internally. Installed new sump assembly and tested operation. Unit tests good. Job complete. Customer would like the racks ordered so that when they come in they can be installed.; ordrng 1 W10728863 (dishrack UPPER) and 1 W11023966 (dishrack LOWER)
Near Austin, TX 78729
David Z
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Arrived on site to diagnose refrigerator with several lights out. Found freezer compartment module failed. On attempting to remove freezer module, light module came out with the wire connector still attached, pins not seated. Attempted to reseat pins but couldnÂ’t get them to stay. Customer gave me the ok to cut into the liner and get some wire length to put some wire extensions on to seat a new module. Ordering multiple modules to resolve if this one light isnÂ’t enough. Office to schedule. DZO! ; ordrng 3 W10695459 (module)s"
Near Austin, TX 78725
David S
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05
"Arrived on site for fridge freezing food and the freezer not cooling properly. I inspected the unit and work area. I inspected the evaporator, thermistor and defrost heater. I found all good and a good frost pattern. I found the thermistor for the ice maker shorting out to the wiring harness. I am ordering the ice maker and returning with the control just Incase.; ordrng 1 WPW10300022 (icemaker)"
Near Dripping Springs, TX 78620
Robert
Job Details:
01/04/2021
OVEN WHIRLPOOL WOD51EC0AS04
Arrived on job for complaints of upper oven temperature issues. Found the relay on control chattering and oven not keeping temperature. ; ordrng 1 W10842982 (cntrl-elec)
Near Austin, TX 78722
Matthew
Job Details:
01/04/2021
RANGE KITCHENAID KSGG700ESS1
"Arrived onsite for LF burner not functioning and oven making popping noise. Upon inspection found LF burner not igniting properly. In series will spark but when prompted will not spark when knob is turned to ignition. If knob is turned fully, the ignitor will spark and cause large flame. Ordering manifold that includes spark harness, spark module and returning with LF surface igniter . Popping was due to metal expansion on preheat. Office to reschedule.; ordrng 1 W10826727 (manifold) and 1 WPW10475149 (module-spk)"
Near Manor, TX 78653
David S
Job Details:
01/04/2021
RANGE WHIRLPOOL WFG550S0HZ2
Arrived on site for convection fan not coming on. I inspected the unit and work area. I ran a convection preheat and after 10 minuets found the fan not coming on. I replaced the control and retested the unit. The fan is now coming on. Job complete.
Near Kyle, TX 78640
Noah D
Job Details:
01/04/2021
WASHER WHIRLPOOL WTW4955HW1
"Arrived on site to inspect washer for grinding noises, upon inspection found the washer making more noise then usual, checked motor and hub nut with no issues, screws are tightened. Ordering gearcase and motor. Office to reschedule ; ordrng 1 W10677719 (MOTOR ) and 1 W10870912 (GEARCASE )"
Near Georgetown, TX 78633
James
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
Arrived on site and tested operation. Found filter wedged into housing. Removed filter and found the head not seated properly causing filter to get stuck. Corrected issue and installed filter. Found filter now moves freely as it should. Unit tests good. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
01/04/2021
MICROWAVE WHIRLPOOL WMC50522AS1
Near Austin, TX 78759
David Z
Job Details:
01/04/2021
COOKTOP KITCHENAID KICU509XBL00
"Arrived on site to diagnose cooktop that has no power after a pop. Performed diagnosis on unit and found module scorched in some areas. Need to order new module and display, and AUTHO from AHS. Office to schedule with approval and parts. ; ordrng 1 AUTHO (AUTHO ) and 1 W10857232 (module) and 1 WPW10396615 (display)"
Near Austin, TX 78752
Matthew
Job Details:
01/04/2021
REFRIGERATOR MAYTAG MRT118FFFH01
"Arrived onsite for refrigerator freezer food in RC. Upon arrival found temperature to be 28 degrees. Was unable to run proper diagnostics due to control not responding. Replaced control and during inspection found thermistor out of range. Replaced thermistor. Replaced parts, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78759
Jimmy J.
Job Details:
01/04/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0
"Arrived on site for Standing water in the dishwasher, wont drainSet dishwasher to drain and could hear the pump abnormally running. Drained dishwasher with shop vac. Removed drain pump and inspected for nothing lodged inside. Pump was clear of debris and has failed. Ordered new drain pump to return for install. No leaks detected.Also, customer reported their microwave getting heavy condensation between glass and door pane. ordrng 1 W11412291 (PUMP, DRAIN)"
Near New Braunfels, TX 78130
Andrew
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Arrived on site to test unit for not producing ice. Ice maker was not responding to diagnostics. Replaced ice maker and still no response. Found broken wire on freezer door harness. Not enough wire present to instal butt connection. Needing freezer door. Office to reschedule.; ordrng 1 LW11202405 (dor-fip)
Near Austin, TX 78746
Kevin
Job Details:
01/04/2021
DISHWASHER KITCHENAID KDPM704KPS0
"Arrived on site and inspected dishwasher and found out her door panel is making contact with custom cabinet kickplate directly underneath it. Took pictures. uninstalled dishwasher and raised it to the maximum setting available to provide as much clearance as possible and this allows door to open completely without striking wooden kickplate. Dishwasher is raised high enough that display is not visible when doors closed and is blocked by counter edge. There is still enough clearance for door to close. Any further repair in the future should make note of the exact positioning otherwise door will not close and dishwasher will not fit into alcove. No water leaks from connections at time of service, job complete"
Near Manor, TX 78653
David S
Job Details:
01/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01
Arrived on site for knob not turning on the cooktop. I inspected the unit and work area. I found the knob broken and not clipping in. I am ordering a knob to complete the repair. Please reschedule along side job #282384.; ordrng 1 W11418244 (KNOB)
Near Round Rock, TX 78681
Kayman
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
"Arrived onsite for refrigerator losing cool in both sections. Upon inspection I found. A wall of frost on the evaporator cover. I ran a diagnostics test and found the bimetal showing open. I attempted to engage the defrost cycle but the heater would not turn on. The bimetal will need to be rep,aced.. I explained that the unit would have to be manually defrosted 48 hours prior to our next visit. They signed the waiver so I helped place towels around the unit.Harness bimetal (W10688625) heater (WPW10495967). Office to R/S due to part availability. ; ordrng 1 W10688625 (harns-wire) and 1 WPW10495967 (heater)"
Near Hutto, TX 78634
Jimmy J.
Job Details:
01/04/2021
MICROWAVE WHIRLPOOL WMH31017HS3
Arrived on site for Light doesn't come on. Removed light cover and found build had separated from socket. Used a paper towel to remove the threaded portion of the bulb stuck inside the housing socket. The housing had corrosion inside. Replaced housing and went to LoweÂ’s to purchase a new bulb. Receipt for bulb is in SD pics. Installed new bulb and light is working as designed. Job completed
Near Georgetown, TX 78633
Lou
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV00
"Arrived on site to inspect refrigerator door handle coming off. Upon further inspection, I found the FC door handle loose. Using some loctite, I tightened the screws holding the handle onto the door and tested. Handle is secure as are the other handles on the unit. No water leaks observed during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details:
01/04/2021
WASHER MAYTAG MVWB855DC3
"Arrived on site to inspect washer no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the console and tested the main control and got 123V. I tested continuity to the console harness and it was good. I attempted to place the unit in diagnostics again and this time it was successful. I found the unit with error code F6E2-communication error. Cleared the code and continued with testing. The unit completed and tested good. When I tried to place it back in diagnostics it failed and showed the error code again. I am ordering the console, valve/housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11112662 (console) and 1 W11172234 (housing)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
01/04/2021
COOKTOP KITCHENAID KGCC506RBL05
Arrived on site to diagnose a cooktop that is tripping the breaker. Tested unit and found igniter harness shorted. Replaced part and tested unit. All is working properly at this time
Near Temple, TX 76502
Tyler
Job Details:
01/04/2021
DRYER WHIRLPOOL WED6200SW0
Arrived on site for dryer making a screeching noise according to the customer a few days after previously being repaired. Upon arrival I was able to determine after disassembling the unit that the idler pulley has finally gone bad the bearing inside the pulley wheel itself was starting to slip away from the plastic wheel causing a rattling noise ended up replacing the idler pulley assembly and reassembled the unit and after running a few tests customer was happy with the repair of the dryer is no longer making any noise and working as designed.
Near Killeen, TX 76549
Tyler
Job Details:
01/04/2021
OVEN FRIGIDAIRE FGF326ASD
Arrived on site for range needing previously diagnosed door hinges on the left and right side of the oven door. Upon arrival I disassembled the hinges from the oven and the door and reassembled the unit with the two new hinges needed after that I was able to retest and verify that the unit is now functioning as designed. Call complete
Near Kingsbury, TX 78638
Noah D
Job Details:
01/04/2021
DRYER MAYTAG MED6000AG0
"Arrived on site to inspect dryer for not heating, upon inspection found the dryer element cracked,
Near Austin, TX 78746
Kevin
Job Details:
01/04/2021
ICE MACHINE WHIRLPOOL KUIX305ESS1
"Arrived on site and inspected ice machine and found it is cooling properly but only making a very thin sheet of ice which melts immediately. Found incoming water is barely trickling to fill reservoir. Recommended replacing incoming water valve. After removing incoming water valve it is very hot to the touch. After replacing water valve reservoir is filling properly, recommended that homeowner allow 72 hours for ice to be made. Job complete"
Near Canyon Lake, TX 78133
Andrew
Job Details:
01/04/2021
DISHWASHER WHIRLPOOL WDT920SADM2
"Arrived on site to test unit for not heating. Found error code F7E1. Cleared error code and put unit into diagnostics. Manually turned heater on and heater was not responding. Inspected connections and found right connection was not connected. Secured connection, tested unit, heater is now heating as designed. No leaks detected at time of service. Job complete."
Near Andice, TX 78628
Lou
Job Details:
01/04/2021
OVEN KITCHENAID KOSE500ESS04
"Arrived on site to inspect moisture inside the door. Upon further inspection, I found moisture stains on the inside of the inner door glass. When I went to remove the door, I found the right door hinge area of the inner door glass frame was bent and the latch wouldnÂ’t lock into place as if there was an attempt to remove the door and the lock wasnÂ’t put down in place to secure the hinge. I am ordering the inner door glass frame and hinge, along with CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service when the parts arrive. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10825778 (hinge-door) and 1 WPW10709147 (frame-glas)"
Near New Braunfels, TX 78132
Andrew
Job Details:
01/04/2021
DISHWASHER GE GDT655SSJ0SS
Arrived on site to replace parts from previous diagnosis. Last time out UI was receiving proper voltage from Control panel side but not through harness leading to UI. Replaced harness and now power is being supplied to UI. UI lit and beeped as soon as power was supplied but then just stopped responding after that. Recommend replacing UI again. Ordering button pad just in case. Office to reschedule.; ordrng 1 WD21X22956 (ui control board) and 1 WD34X21699 (dishwasher interface)
Near Hutto, TX 78634
Jimmy J.
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Arrived on site for Doors Not Sealing - French Door Refrigerator - PRE-ID Door Gasket. Found rail mullion was not sliding to be perpendicular to door when door was opened causing the mullion to prevent door from properly closing. Removed mullion and installed new mullion. Job completed
Near Round Rock, TX 78664
David S
Job Details:
01/04/2021
OVEN WHIRLPOOL WGE745C0FS01
"Arrived on site to replace the top oven panel. When I removed the door I found it had a crack all the way through the plastic causing it to flex when you open it. I replaced the panel. The door is working as designed. I did a temp test on both the top and bottom oven, because the customer stated the unit is not cooking properly. I found both the top and bottom ovens reaching proper temperature and averaging temp as it should. I spoke to the customer about the difference between the top and bottom oven and what each is meant for when cooking. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details:
01/04/2021
RANGE WHIRLPOOL WFG505M0BS3
"Arrived on site to test unit for oven not heating. Found control not putting voltage out to igniter. Replaced control, tested unit to 350, unit is operating as designed. Left front burner valve is bent and knob is broken. Needing front left burner valve and knobs to fix issue. Office to reschedule. ; ordrng 1 W10814916 (valve-brnr) and 2 WPW10339442 (knob)s"
Near Georgetown, TX 78633
Paul
Job Details:
01/04/2021
OVEN WHIRLPOOL KODE300ESS02
Arrived onsite for a wall oven thats not getting hot enough. I found the upper oven running a little cool when set at 350 degrees. I removed the offset in the oven and set the control back to 0. I then found the average temp at 364. I put a -10 degree offset in the control and the average temp was at 351 degrees. The oven is working as designed. I tested the lower oven at 350 degrees and found it cycling between 000-361 degrees.
Near Austin, TX 78738
Robert
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS01
Arrived on job for complaints of not dispensing water. Found the filter head will need to be replaced.
Near New Braunfels, TX 78130
Andrew
Job Details:
01/04/2021
WASHER WHIRLPOOL WTW7000DW4
Arrived on site to test unit for wet clothes. Found drain pump connection not fully connected. Secured connection. Tested unit. Unit is now operating as designed. No leaks detected at time of service. Job complete.
Near Marble Falls, TX 78654
Cliff
Job Details:
01/04/2021
RANGE WHIRLPOOL WFE320M0ES2
Arrived on site to replace control for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Paul
Job Details:
01/04/2021
WASHER WHIRLPOOL WTW5000DW2
"Arrived onsite for a washer that is stopping mid cycle. The customer stated that the stopping at mid cycle wasnt the issue this time and stated when they ran a clean cycle using affresh the drain pump wasnt shutting off and they unplugged the machine to stop it. I checked stored error codes and found F2E1, F3E1, & F9E1. I ran the auto diagnostics cycle and tested the unit twice. The unit completed the both cycles and works as designed. The drain pump works good. I explained to the customer that the F9E1 long drain combined with the F3E1 pressure fault is caused by something plugging the pressure hose and this was why the machine continued to try and drain. I asked the customer if he had been holding the cancel button to try and stop the pump and he stated that he had. I explained this was the reason the F2E1 error appeared. Mr mentioned how the machine has not been completing a cycle stating that the clothes were not spinning out and were very wet when the
Near Pflugerville, TX 78660
Kayman
Job Details:
01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01
Arrived onsite for wall oven with touch panel issues. Upon inspection I found the touch panel not syncing well with my touch. I found a stored error code of F4E6 for control mismatch. As per techsheet I replaced the main control and console. I powered the unit back on and helped the customer get connected to WiFi on the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78756
Matthew
Job Details:
01/04/2021
WASHER WHIRLPOOL WFW94HEXW2
"Arrived onsite for washer not draining. Upon arrival, put unit in diagnostics auto test. Found that when prompted for hot water (C04) hot water valve did not energize. While unit continued test cycle, unit got stuck on C06 (heating water to pre set temperature, water temperature will effect test duration). Skipped to next test and unit got stuck on drain. With little water left in the tub drain pump would not cut off, Excess suds were present in tub. Unit also had stored error codes for F9E1 Long drain and F6E2 communication error between CCU and MCU. Unit could possibly need several parts replaced. Unit is stacked and would require 2 techs to fully inspect and diagnose all issues.
Near Georgetown, TX 78633
Lou
Job Details:
01/04/2021
WASHER WHIRLPOOL WTW8000DW0
"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve leaking at the sensor seal, I removed and replaced the valve and tested. Unit is operating as designed.No water leaks observed at the end of service, job completed."
Near Red Rock, TX 78662
Noah D
Job Details:
01/04/2021
WASHER WHIRLPOOL WTE7000DW0
"Arrived on site to inspect washer for not cleaning clothes. Upon inspection found the control not sending voltage to motor, all other functions worked. Ordering control. Office to reschedule ; ordrng 1 W10681033 (CONTROL )"
Near Round Rock, TX 78681
David S
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived on site for fridge having slow ice production. I inspected the unit and work area. I did a temp test in the freezer. I found it at 6 degrees. I tested the ice box fan in diagnostics and it would not come on. I tested voltage and found no voltage. I put the unit into normal operation and turned fast ice on. I found the fan spinning at normal speed. I turned fast ice off and I found the fan not running at all. I am ordering the panel UI and HV control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)
Near Austin, TX 78754
David S
Job Details:
01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1
Arrived on site for dishwasher showing error code f2e2. I I inspected the unit and work area. I found the UI flashing the error code. I powered the unit off unplugged the UI. I powered the unit back on and found the unit draining. Indicating the main control is good. I gained access to the UI and found the solder joints shorted out. I quoted customer part $100.28 service and labor $159.99 plus tax. The customer agreed. I replaced the UI. I powered the unit back on and ran it through a diagnostic cycle. I found it working as designed. Job complete. Customer paid in full on credit card.
Near New Braunfels, TX 78130
Andrew
Job Details:
01/04/2021
DISHWASHER WHIRLPOOL KDTE204EPA
"Arrived on site to replace parts from previous diagnosis. Replaced sump and control. Tested unit, unit is now washing as designed. No leaks detected at time of service. Job complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
01/04/2021
WASHER MAYTAG MHW5630HC0
Arrived on site to diagnose a washer that will not turn on. Tested unit and found GFCI outlet tripped. Reset outlet and all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details:
01/04/2021
REFRIGERATOR KITCHENAID KSSO42QTB00
"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser motor failure and the shaft head being rounded off, I removed and replaced the dispenser motor, shaft, coupling, and sleeve. I was able to get the rust cleaned off the seal since the one I was sent with was not packaged correctly (wrong part). I tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Justin
Job Details:
01/04/2021
MICROWAVE WHIRLPOOL WMH53521HZ4
Arrived on site for microwave making noise when venting. Found damper not working and installed new damper. Tested unit and now unit is working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details:
01/04/2021
WASHER WHIRLPOOL WET4027HW0
"Arrived on site to inspect washer not working. Upon further inspection, the customer advised that itÂ’s not getting water. I placed the unit in diagnostics and checked error code and found F8E1-long fill/no fill. Cleared the code and continued with testing. The unit valve failed to fill cold water but the hot water was working. I removed and replaced the valve and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Niederwald, TX 78640
Noah D
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01
"Arrived on site to inspect drawer for being cracked, upon inspection found the drawer was indeed cracked but I could not find a out of the ordinary reasonComplete"
Near Lampasas, TX 76550
Tyler
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB01
Arrived on Site for refrigerator leaking water from the freezer into fresh food compartment according to the customer upon arrival. Upon further inspection of the unit I found the drain line was clogged with some debris that had fallen out of the freezer from some of the insulation around the wiring I ended up clearing out the drain line and make sure the drain line was properly secured and sealed unit is now functioning as designed with no leaks. Call complete
Near Austin, TX 78747
Kevin
Job Details:
01/04/2021
RANGE KITCHENAID KESS908SPS
"Arrived on site and inspected range and found make element has failed. Uninstalled bake elementAfter replacement bake element is operating normally, job complete"
Near Lakeway, TX 78734
Robert
Job Details:
01/04/2021
WASHER MAYTAG MVWB765FC3
Arrived on job for complaints of no power. Found power to control good but console not working.After replacement test operation.
Near Georgetown, TX 78628
James
Job Details:
01/04/2021
DISHWASHER KITCHENAID KDPE234GPS0
Arrived on site and tested operation. Found drain pump humms but is not moving water. Vacuumed water from unit and accessed drain pump. Found piece of glass obstructing pump. Removed glass and tested. Unit tests good and drain pump in good working order. Job complete
Near Austin, TX 78756
Matthew
Job Details:
01/04/2021
WASHER WHIRLPOOL WFW6620HC0
"Arrived onsite for washer leaking from front. Upon inspection found debris causing a break between seal and door glass. Removed debris, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details:
01/04/2021
MICROWAVE WHIRLPOOL KMHC319ESS3
"Arrived on site for The microwave is making a loud noise and will not heat. Placed a cup of water in microwave and you could hear the magnetron had failed. . Replaced diode, magnetron, and capacitor. Placed cup in microwave for 1 and a half minutes. Water came out hot.Job completed."
Near Georgetown, TX 78626
James
Job Details:
01/04/2021
WASHER LG WM2233HW
Arrived on site and ran diagnostics. Found bearing for basket is failed and making a loud rattling sound in spin. No repair needed. Job complete
Near Round Rock, TX 78664
Jimmy J.
Job Details:
01/04/2021
WASHER MAYTAG MVWB855DC3
Arrived on site for unit control panel is not working properly Ran diagnostics and got F6E2 (communication error). Checked for continuity. UI is faulty. Removed UI control and installed new UI control. Ran through full diagnostics and unit is operating as designed.
Near Lago Vista, TX 78645
Lou
Job Details:
01/04/2021
MICROWAVE WHIRLPOOL MT4155SPB2
"Arrived on site to inspect microwave no heat. Upon further inspection, I tested the switches and all tested good. Tested the magnetron and it tested good, but it looked burnt. I removed and replaced the magnetron and tested the unit and it operated as designed. Advised the customer of my findings and repairs. Job completed."
Near Round Rock, TX 78664
David S
Job Details:
01/04/2021
REFRIGERATOR KITCHENAID KRFC704FBS00
Arrived on site for freezer not cooling. I inspected th unit and work area. I spoke to the customer and found the fresh food section is the one not cooling. I inspected the evaporator cover and found it covered in ice. I tested all fans and found the rc fan making a noise from hitting ice. I ran a forced defrost and found the fc defrost heater coming on. The rc evaporator cover and the panel UI will be needed to complete the repair. I am ordering the evap cover and returning with the panel UI. ; ordrng 1 W11167902 (cover-evap)
Near Austin, TX 78753
David S
Job Details:
01/04/2021
DISHWASHER MAYTAG MDB8959SKW0
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found a slow drain error code. I inspected the drain pump and found the connector not seated properly and the wiring harness was damaged. I reseated the connector and repaired the wiring. I retested the unit and found it operating as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
David S
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
"Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the solenoid, impeller, and motor working as designed. I found the ice solid and built up. I loosened up the ice and tested the ice dispenser. It is now dispensing both iced and crushed ice. I spoke to the customer about emptying 5he ice maker once a week to prevent it from happening. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Arrived onsite to install previously diagnosed parts. I installed the RC evap motor and cover. I vacuumed out all the water from the RC as well as the drain pan underneath the unit. I powered the unit on and I could feel it cooling. The unit is working as designed at this time. Job complete.
Near Austin, TX 78745
Matthew
Job Details:
01/04/2021
WASHER MAYTAG MVWB865GW0
Arrived onsite to replace previously diagnosed parts. Replaced valves. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Cedar Park, TX 78613
Justin
Job Details:
01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01
Near New Braunfels, TX 78132
Andrew
Job Details:
01/04/2021
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site to test unit for leak. Found large cut on bellow. Replaced bellow, tested unit, no leaks detected at time of service.
Near Austin, TX 78728
David Z
Job Details:
01/04/2021
RANGE WHIRLPOOL WFG505M0BB2
"Arrived on site to diagnose range with back left burner not igniting. Checked the rear left burner and ran it. Could hear the spark module clicking, but not igniting or reaching the corner cap. Removed igniter and adjusted the angle / distance to the cap and reinstalled. With smaller gap the unit is working and igniting properly. All is now working as designed. Call complete."
Near Pflugerville, TX 78660
Kayman
Job Details:
01/04/2021
DRYER WHIRLPOOL MGD7230HW0
Arrived onsite for dryer showing F3E2 error code. Upon inspection I found the error code stored in the fault history as well as a HMI button stuck error. I checked the analog value of the moisture sensor and it tested good. I am ordering a sensor harness main control and control panel for repair. Returning with main harness just Incase. I advised the customer to get their vents professionally cleaned due to the age of the home and time since last cleaning. Ordering Main harness (W11164043) control panel (W11413567) main control (W11441689) sensor (WPW10298258) sensor electrode (WP3387223). Office to R/S due to part availability. ; ordrng 1 W11164043 (HARNESS MAIN ) and 1 W11413567 (CONTROL PANEL ) and 1 W11441689 (MAIN CONTROL ) and 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near San Marcos, TX 78666
Andrew
Job Details:
01/04/2021
REFRIGERATOR KITCHENAID KRSC503ESS00
"Arrived on site to test unit for FC door not closing properly. Found top FC door was rubbing on RC door. Adjusted brackets, tested unit, unit is now closing properly. Customer was satisfied with adjustment. Job complete."
Near Cedar Park, TX 78613
Justin
Job Details:
01/04/2021
WASHER MAYTAG MHW5630HW0
Arrived on site for washing machine with bellow clamp ripped off and rip in bellow. Upon further inspection found lose bellow clamp causing bellow to come off. Installed new bellow and clamp. Unit now working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00
Arrived onsite for refrigerator with power failure. Upon inspection I found the unit turned on and cooling. The customer stated that the unit will trip the breaker 3 or 4 times a day. I accessed and inspected the compressors amp draw. I found it drawing correct amps. The customer also stated the main control had been replaced recently by a different company. As I accessed the evaporator I could hear what sounded like crackling so I turned off the breaker with a good frost pattern on the evaporator I tried to turn on the breaker but it would instantly trip. I unplugged the refrigerator and the breaker still would not turn back on. I advised that the customer would have to get a licensed electrician out to diagnose the electrical circuit. The model and serial was incorrect the customer will have to reach out to AIG and update the dispatch for this unit. Job complete.
Near Liberty Hill, TX 78642
Paul
Job Details:
01/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01
Arrived onsite for a refrigerator to replace the previous diagnosed parts. The unit was defrosted when I arrived. After talking with the previous tech and discussing the issues with the customer I removed the drain tube and cleaned it out. I reinstalled it using silicone to prevent warm air leaks. I replaced the RC fan/harness and the UI. I shimmed the drain pan so it would drain properly. I tested the unit and all is working as designed. I advised the customer to vacuum the condenser coil to keep it clear due to cat hair. I also advised the customer to shim the left rear wheel because the refrigerator is leaning to the left and explained this would cause the evaporator drip pan not to drain completely. Call complete.
Near Austin, TX 78746
Kevin
Job Details:
01/04/2021
DISHWASHER MAYTAG MDB8959SFZ4
"Arrived on site and inspected dishwasher and found button control board is loose inside its plastic housing. Two of the eight plastic tabs that hold it in place on one side are broken and allowing it to flex. Due to the availability of control panels at this time used a zip tie to resecure the board to the housing. Start button is now working properly. If this repair does not hold a new control panel will be needed. Job complete"
Near Georgetown, TX 78628
Paul
Job Details:
01/04/2021
DRYER FRIGIDAIRE FFLE1011MW2
"Arrived onsite for a dryer that would start, run a few seconds and stop, now it wont start at all. I tested the unit and found the control not recognizing the door switch was closed. The control will need to be replaced. Ordering 5304500452 BOARD. Office to RS. ; ordrng 1 5304500452 (BOARD)"
Near Leander, TX 78641
Paul
Job Details:
01/04/2021
MICROWAVE KITCHENAID KMBP100ESS03
Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the vent trim and the UI. I tested the unit and I is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details:
01/04/2021
DISHWASHER WHIRLPOOL KUDE70FXSS6
Arrived on site to install previous diagnose part. I gained access to the pump and motor assembly. I replaced the assembly with. I reassembled the unit and tested it. I found it operating as designed. No water leaks detected.Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details:
01/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02
"Arrived on site for FRZR- EVERYTHING IS THAWED OUT- FRIDGE IS NOT COOLING, CANT FEEL ANY AIR FLOW AT ALLFridge was plugged in but only thing running was the lights. Removed temp control cover and used jumper to bypass the thermostat and fridge began running as designed. Removed thermostat and installed new thermostat. No leaks detected. Job completed."
Near Georgetown, TX 78626
Paul
Job Details:
01/04/2021
RANGE JENN-AIR JIS1450DS2
"Arrived onsite for a range to replace the previous diagnosed parts. On arrival to replace the cooktop I talked with the customer and found the top of the console with multiple scratches about an inch long and rub marks on the side by the cooktop. There was a scratch and a blemish in the door at the bottom of the handle on the left side. I took pics of both. I explained to the customer that I would get the console and outer door then we would return and replace all three parts at the same time. Ordering W11043339 PANL-CNTRL, WPW10634268 GLASS-DOOR, & WPW10214168 NAMEPLATE. Office to RS.; ordrng 1 WPW10214168 (NAMEPLATE) and 1 WPW10634268 (GLASS-DOOR) and 1 W11043339 (PANL-CNTRL)"
Near Dripping Springs, TX 78620
Robert
Job Details:
01/04/2021
DRYER WHIRLPOOL WED4800BQ1
Arrived on job for complaints of noise. Found idler pulley and support wheels worn. Replaced kit. After replacement test operation.
Near Red Rock, TX 78662
Noah D
Job Details:
01/04/2021
WASHER WHIRLPOOL WTW7300DW1
"Arrived on site to inspect washer for not starting, upon inspection found the valve not opening on the cold side, ordering valve to replaced. Office to reschedule ; ordrng 1 W10854689 (HOUSING )"
Near Georgetown, TX 78633
Lou
Job Details:
01/04/2021
DRYER WHIRLPOOL WED8300SW0
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and the element failed to come on. I disassembled the unit and removed the element and found the metal plate badly warped and cracked and no continuity. Also found a large amount of lint built up inside the unit and all four rollers, tension pulley and belt were badly worn. I replaced the element and removed and replaced the four rollers, tension pulley wheel and belt and cleaned the lint from the unit. Reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details:
01/04/2021
RANGE WHIRLPOOL SF362LXTS2
"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested the range cooktop burners and the oven burners and only the oven operated. Tested the spark module and found a burnt spot on the module. Got authorization to replace module. Removed and replaced the spark module and tested. Unit is operating as designed. I found the back two burners flames were too low and would blow out in low setting. Adjusted the flames. No gas leaks detected during service, job completed."