Service History 703 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Andice, TX 78628

Lou

Job Details: 03/26/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer glass trim coming off, I removed and replaced the outer door glass/trim and installed an insulation strip per service pointer #W10917778 and a new nameplate and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Round Rock, TX 78665

Jimmy J.

Job Details: 03/26/2021

"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Shelf Supports. Found crisper shelf was not supporting the two drawers. Center crisper rail was cracked at the end closest to the fridge doors causing the drawers to sit uneven. Customer has replaced the center crisper rail in the past and it keeps breaking. I didnt see evidence that the shelf is being overloaded with food. Ordering the crisper frame (WPW10329866), center rail (WPW10326469), shelf trim (WPW10231345), crisper brace (WP12642303WD), crisper brace cover (12642303WD), 2 crisper braces (13062602), and two humidity controls (12530805SP). Most likely all parts will not be needed. The crisper center brace, shelf, and center rail will most likely eliminate the center rail from cracking going forward. ; ordrng 1 WPW10329866 (Frame, Crisper) and 1 WPW10326469 (Center Rail) and 1 WPW10231345 (Shelf trim) and 1 WP12642303WD (Crisper brace) and 2 WP13062602 (Crisper brace supports)s and 2 12530805SP (Humidity control)s"

We serviced a

ELECTROLUX OVEN

Model E30EW75ESS3

Near Kempner, TX 76539

Tyler

Job Details: 03/26/2021

Arrived on site for wall oven giving f23 error as well as not allowing ui lights to appear. Upon arrival I was able to confirm error code as well as then remove ui and main control. Upon further inspection I found the two ui ribbons were slightly dirty with soot (normal wear and tear) I was able to clean off the debri from ui ribbons as well as some of the main control connections. I then reassembled the unit and reset power. I found at this point the ui lights as well as ui full functionality were all present. I tested unit to 350 degrees. Unit is fully working as designed and error code is no longer appearing.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Kempner, TX 76539

Tyler

Job Details: 03/26/2021

"Arrived on site for refrigerator not making ice, upon arrival I found the icemaker was stuck in a harvest cycle, temps in freezer and fresh food compartment were -1 & 36 degrees. I found all air ducts and seals full functioning and sealing, during diagnostics I confirmed unit was sending Properpower to ice maker although icemaker wasnt rotating, but icebox fan was working. Unit was also filling with proper amount of water, I also found that the ice bin switch is not allowing full response to ui panel and causing unit to think door is open. Also found mold around inner ice dispenser flap separator indicating a hot air leak within dispenser door. Office will need to reach repairs once approval from ahs is acquired. ; ordrng 1 W11189145 (Separate motor and flap assembly) and 1 W10810008 (Ice bin switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near New Braunfels, TX 78132

Andrew

Job Details: 03/26/2021

"Arrived on site to test unit for continuous ice production. Found shut off arm was missing. Replaced shut off arm and lever. Tested unit, unit works good. No leaks detected. Job complete."

We serviced a

GE DISHWASHER

Model GSD3360K65SS

Near Bertram, TX 78605

Cliff

Job Details: 03/26/2021

Arrived on site to diagnose a dishwasher that is not draining. Found pump disassembled preventing proper water routing through drain assembly. Reassembled pump and all is working properly at this time.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GLHS36EEB5

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/26/2021

Arrived on site to replace previously ordered parts for refrigerator. Upon starting repair capillary tube cracked where heat exchanger exits cavity.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near New Braunfels, TX 78130

Noah D

Job Details: 03/26/2021

"Arrived on site to inspect washer for not spinning clothes, upon inspection Ordering control. Office to reschedule ; ordrng 1 W11116590 (CONTROL )"

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near New Braunfels, TX 78132

Andrew

Job Details: 03/26/2021

"Arrived on site to test unit for loud while in spin. Found upper bearing was seized. Replaced upper and lower bearings as well as tub seal, tube spacer, bottom bearing washer and shaft nut. Tested unit, unit works good. Customer was satisfied with improvement. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78744

Jacob

Job Details: 03/26/2021

Arrived onsite for freezer door not opening softly. Looked at the unit. Did notice that door was hit the wall a little bit. Pulled unit out slightly. Door was working properly. Noticed that doors were off slightly off. Re leveled the unit. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Manor, TX 78653

Matthew

Job Details: 03/26/2021

"Arrived onsite to replace previously diagnosed parts. Replaced motor, belt and pulley. Tested unit and unit is functioning properly. No more noise in spin cycle. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leander, TX 78641

Justin

Job Details: 03/26/2021

Arrived on site for refrigerator making to much noise. Upon arrival the customer stated that the noise is coming from the back of the unit and it started after the compressor was replaced. They also stated it is an intermittent clanking sound. I put the unit into diagnostics mode and found the baffle and evap fan running fine with no noise and no ice build up. I ran test 4 in diagnostics and the condenser fan made no noise. I gained access to the compressor and found the access valve and lines vibrating against the metal cover. I put gum and sealer on it to dampen the vibration. I could not replicate the louder noise they were mentioning. The way they were describing it it sounded as it was normal compressor operation. I advised the customer if it occurs again and they feel it is abnormal to video tape it. I found the unit working as designed. Call complete.

We serviced a

KENMORE REFRIGERATOR

Model 106.4116931

Near Leander, TX 78641

Justin

Job Details: 03/26/2021

Arrived on site to install previously diagnosed parts. I installed the new control and the unit started working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78728

David Z

Job Details: 03/26/2021

"Arrived on site to install previously diagnosed parts to resolve bent vent cover. Replaced cover and found the bottom vent panel was bent in several places. Tried to straighten out panel with a 1x4 and hammer but even when straighter it still was rubbing on the door. Called tech line, SR7730363866.

We serviced a

WHIRLPOOL WASHER

Model WFW3090GW2

Near Robinson, TX 76706

Jonathan M

Job Details: 03/26/2021

"Arrived on site for a washing machine that?s flashing an F 20 (ACU or heater problem) error code. Inspected unit and work area. Placed unit in service diagnostics and confirmed customers complaint. Justin resistance through the heater from the control and found the heater within proper resistance range at 14.9 ohms. Advise the customer he would need to replace the control to repair the unit. Replaced control and tested unit in an auto cycle. The unit ran as designed with no error codes and there were no leaks present at the time of operation. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Kempner, TX 76539

Tyler

Job Details: 03/26/2021

"Arrived on site for washer not working correctly and needing previously diagnosed but not limited to, inner tub, gearcase, spanner nut, etc after replacing the needed parts I reset unit to factory setting. I then run test 1,2,8,11,12,13,14,51,&52 at this point I found halfway through test that the clutch was starting to short out I then ohmed out wiring harness but found nothing bad until I ohmed out the clutch directly and not allow proper adjustment of slider assembly. will need office to reschedule when possibleW10754448 clutch; ordrng 1 W10754448 (Clutch)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS00

Near Woodway, TX 76712

Jonathan M

Job Details: 03/26/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced burner cap and burner head and tested unit. The unit began working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78746

Kevin

Job Details: 03/26/2021

Arrived on site and inspected dishwasher and found upper rack is not centered inside of dishwasher tub. Right hand side is almost touching inner wall. Sent two pictures to DW. Removed rack and positions adjusters

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS2

Near Andice, TX 78628

David S

Job Details: 03/26/2021

"Arrived on site to install previous diagnosed parts. I gained access to the motor and found out I need a second man.We removed the failed blower motor and replaced it with new. We reassembled the unit, and tested it. It is now working as designed. Job complete."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Burnet, TX 78611

Cliff

Job Details: 03/26/2021

Arrived on site to diagnose a range that is has burner not lighting properly. Found lf orifice clogged and cleared it. All is working properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78723

Jacob

Job Details: 03/26/2021

"Arrived onsite for unit not dispensing water. Tested unit. No water dispensing. Replaced double valve and filter housing. Unit still did not dispens water, left the refrigerator door open to be sure the reservoir wasn?t frozen up. Called tech line. Said that temperature should not be set too cold. Got Sr#7730361347. Water started dispensing. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Manor, TX 78653

Jacob

Job Details: 03/26/2021

"Arrived onsite for unit not cleaning the dishes correctly. Looked at filter In the unit and saw that the filter was clogged with food and the bottom plastic filter also had food stuck to it, the spray arms had food stuck inside of them as well. Cleared all food from all parts. Tested unit. Unit was spraying as designed once again. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2451XTSB2

Near Lakeway, TX 78734

Brandon

Job Details: 03/26/2021

"Arrived on site for customer complaint of unit leaking, found out customer had stepped on the right side of the inner door causing the hinges and entire frame to warp and bend causing unit to not seal.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78730

Kevin

Job Details: 03/26/2021

"Arrived on site and disassembled refrigerator and found fresh food thermistor is not in the correct location, moved it to recommended location in-service pointer, replaced evaporator cover ensuring all four screws are in position.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS4

Near Austin, TX 78734

Brandon

Job Details: 03/26/2021

"Arrived on site for customer complaint of unit not powering on, found loose connection at junction box, after tightening connection, uni tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Round Rock, TX 78681

David S

Job Details: 03/26/2021

Arrive on site for fridge and freezer not cooling. I inspected the unit and work area. I found both compartments room temperature. I tested all fans and they came on. I put the unit into a compressor test and it came on and showed proper voltage. I found an amp draw of .3 amps at the compressor. I tested the thermistors at the control and found them in range. I found the UI showing proper temperature readings in diagnostics as well. I could no feel any refrigerant flow through the 3 way valve when it opened up to the different compartments. I am ordering a sealed system to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11291123 (Rc evap) and 1 W11099748 (Rc evap) and 1 W11393142 (Compressor) and 1 Nitrogen (Nitrogen)

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Austin, TX 78745

Richard

Job Details: 03/26/2021

Arrived onsite for the wash plate being loose. During testing found that the wash plate is no good will need to replace it and the screw. ; ordrng 1 W10902814 (Wash plate)

We serviced a

ELECTROLUX OVEN

Model EW30EW65GS1

Near Lockhart, TX 78644

Noah D

Job Details: 03/26/2021

"Arrived on site to inspect oven for not holding temp, upon inspection found the oven held at 350 with no issues, customer was worried about temp reset when they restart a cycle which is normal

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Rock, TX 78662

Noah D

Job Details: 03/26/2021

"Arrived on site to inspect washer for not allowing selections, upon inspection found the unit with a miscommunication error, ordering both UI and control. Office to reschedule ; ordrng 1 W11130429 (UI ) and 1 W11266006 (CONTROL )"

We serviced a

WHIRLPOOL DRYER

Model MED6230RHW0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 03/26/2021

Arrived on site to diagnose a dryer that will not respond to user input. Found console not registering at all. Console will need to be replaced to complete repairs and office to set return appointment. Also ordering control incase needed.; ordrng 1 W11406678 (Console) and 1 W11525996 (Control)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HS1

Near Austin, TX 78749

Leonardo

Job Details: 03/26/2021

Arrived on site to test unit for oven not working correctly. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Round Rock, TX 78664

Scott

Job Details: 03/26/2021

Arrived on site for no cold water and not spinning clothes out . Found hot and cold water was reversed on water valve . Switched supply lines on valve . Unit is now having proper water supplied . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Temple, TX 76502

Tyler

Job Details: 03/26/2021

"Arrived on site for dryer not running. Upon arrival I was able to confirm the f01 error. Upon further inspection of all heating hardware, motor, rollers, etc, I found everything was functioning as designed. Upon further diagnosis of the ACU I found it had a bad relay not allowing unit to start. I received autho for replacing the control. After repair I tested unit and found everything functioning as designed. Units temps fluctuate as they should. I did recommend to customer that due to age of dryer it would be best to get a dry vent cleaning done. Call complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near Manor, TX 78653

Matthew

Job Details: 03/26/2021

Arrived onsite for visibly failed part. Upon inspection found defective insulation padding. Need to order and replace insulation. Office to reschedule ; ordrng 1 WPW10223013 (pad-ins)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Austin, TX 78732

Brandon

Job Details: 03/26/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from dispenser and inner door panel bent at dispense

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Leander, TX 78641

Lou

Job Details: 03/26/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent failure of the door switches, I removed and replaced both interlocks and tested the unit. Unit is operating as designed. Job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMC3215BS0

Near Woodway, TX 76712

James

Job Details: 03/26/2021

performed streem. found unit gives open door error on screen when attempting to start a cycle and if customer opens and closes door several times the unit will sometimes heat. other times when cycle starts the unit just makes a really loud buzzing sound and doesn't heat. interlock switches are failing causing no operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Del Valle, TX 78617

Richard

Job Details: 03/26/2021

Arrived onsite for the refrigerator ice maker not making ice. During testing found that the water line was crimped and not allowing water to come in. Ice maker tested good. Un crimped and the water line and ice maker cycled and filled with water . Complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78724

Jacob

Job Details: 03/26/2021

"Arrived onsite for the unit not draining. Tested unit. Unit didn?t have power from the breaker. Turned on the breaker. Unit did turn on. Put unit in a quick wash mode. Unit did drain water. Unit did not have cold water hooked up to the unit. But unit still was able to drain with no issues. Also the unit was not leveled, re leveled unit. No issues at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Lorena, TX 76655

Jonathan M

Job Details: 03/26/2021

"Arrived on site for a range that is intermittently not heating and has a smell of burnt wires when it does heat. Inspected unit and work area. The customer advised that the unit does heat but that after an hour worth of baking, the unit smells like it?s burning wires and will intermittently shut off and turn back on. Removed terminal block and found burnt wires and a burnt terminal block. The electrical connectors for the power cord and harness were still intact however the terminal block was melting. Will need a new terminal block for repair and advise customer to buy a new power cord just in case. Ordering parts and will return ; ordrng 1 WPW10245259 (block-term)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Kayman

Job Details: 03/26/2021

Arrived onsite for dryer not drying. Upon inspection I tested continuity of all components related to heating and found the high limit Tstat was showing open. I replaced the Tstat. I also found the timer wasnt sending voltage to the heater. I replaced the timer. The unit is working as designed at this time. Job complete.

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Temple, TX 76502

Kayman

Job Details: 03/26/2021

Arrived onsite for range that wont heat. Upon inspection I found the control dead and the harness damaged. I am ordering the main control(W11297545) and main harness(W11134841) and returning with other parts Incase needed. Office to R/S due to part availability. ; ordrng 1 W11297545 (Control) and 1 W11134841 (Harness)

We serviced a

WHIRLPOOL OVEN

Model KFGG500ESS2

Near Austin, TX 78728

David Z

Job Details: 03/25/2021

"Arrived on site to install diagnosed parts to resolve non functioning oven. Replaced DSi board and retried. Bake element came on fine, broil clicked and didnt ignite. Moved broil igniter closer to manifold and retried. Broil lighted after. All is working as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Kingsland, TX 78639

Cliff

Job Details: 03/25/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near New Braunfels, TX 78133

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for leak from dispenser area after last visit and water has been off since. Turned water on and ran diagnostics on ice maker, general valve test, door ice maker valve test. All tested good. Found pressure was 50psi from wall. Ran continuity on each wire from door harness twice and found harness good. Found Valve in RC compartment was weeping. Replaced valve and weeping stopped. Called techline with findings and recommended replacing UI and dispenser control if leak continues. No leaks currently. Job complete. ——————SR#7730353017"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Burnet, TX 78611

Cliff

Job Details: 03/25/2021

Arrived on site to replace glass for cooktop. Bezels were not sent with new top and are required to prevent spills from shorting infinite switches. .; ordrng 6 W10853046 (Bezel)s

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS1

Near New Braunfels, TX 78132

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for noise. Found small piece of duct floating around causing noise. Removed duct and adjusted wheel, inspected blower wheel for damage, all tested good. Unit is now operating as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Braunfels, TX 78130

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect fridge for not cooling, upon inspection found the freezer evap a large block of ice, another company replacing harness, customer accepted. Replaced control and instructed customer to defrost. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL1

Near Belton, TX 76513

Tyler

Job Details: 03/25/2021

Arrived on site for dishwasher not functioning properly after previous repairs. Upon arrival I found in diagnostics that there was no error codes at all and unit ran through a full diagnostics with all equipment running as designed. Unit filled agitated drained and dried as it was intended. I called whirlpool techline and was instructed based on available information to not replace anything and to explain to customer the energy efficiency of the unit and its operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Temple, TX 76504

Tyler

Job Details: 03/25/2021

Arrived on site for washing machine that customer stated on arrival was not making any squealing noises but instead was spinning too hard in the final spin cycle. Upon arrival I enter diagnostics but there are no error codes indicating any hardware or software failures of any kind including no error codes showing that there was an off-balance load at all. I ended up running a diagnostic test cycle but could not find anything out of the unit when it went to spam I think called whirlpool techline and spoke with Kathy Sr# 7730349413 instructed me that the best way to test them here would be to run a rinse and spin cycle with a load of clothes

We serviced a

GE COOKTOP

Model PP945BM3BB

Near Harker Heights, TX 76548

Job Details: 03/25/2021

"Arrived on site and to retrieve the model and serial number for the GE cooktop front right burner issues.The 12 and 9 burners work on high, but the 6 selection doesnt even turn on.Ordering the 12 radiant burner for the repair. SW to research for any additional parts needed to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 WB30T10126 (12” Radiant Surface Element F/R)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Harker Heights, TX 76548

Wesley

Job Details: 03/25/2021

"Arrived onsite and verified gearcase failure, even with the splutch engaged properly the unit spin only the agitator. There is some oil leak present. Also a water leak seems to come from a crack in the valve. Ordering valve and washplate and returning with gearcase parts. Washplate is seized and attempt to remove resulted in broken cap housing. Office to reschedule. ; ordrng 1 W10752283 (Washplate)"

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Nolanville, TX 76559

Job Details: 03/25/2021

"Arrived on site and inspected upright freezer with cooling issues.Checked temperature and unit was 23 degrees.Accessed the evaporator and found it frosted and tested defrost heater and it was working.Evaporator fan was working.Determined the Control box and thermistor were both defective, not allowing the unit to cool and defrost as needed to preform its designed duties. Customer advised the unit would take approximately 24 hours to reach optimal temperatures.Job Complete.Email Confirmed"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near Temple, TX 76502

Tyler

Job Details: 03/25/2021

Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Upon arrival I was able to reconfirm that the unit did still have a salt system issue and after recovering the Freon I was able to install a new compressor access coupler and UV dryer. I then pull a vacuum on the unit after the repair for 15 minutes and after that I waited another 10 minutes to ensure that they were no leaks food in the sealed system itself after that I charge the unit was 4.6 ounces of r134a. Finally I let the unit run for 20 minutes solid to ensure that the seal system was pumping the Freon through the system as it needed to towards the end of the repair I was able to confirm after 20 minutes of runtime that the pressures stabilized at zero on the low side and 125 on the high side even. At this time there are no signs of refrigerant leaking or any other hardware or software failures in the unit. I inform the customer to give the unit 24 hours to fully stabilize the temperatures before putting any food in. Call complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Belton, TX 76513

Tyler

Job Details: 03/25/2021

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26LF7DSB

Near Killeen, TX 76542

Job Details: 03/25/2021

"Arrived on site and inspected side by side refrigerator not running.Confirmed the complaint and removed and replaced the ff and fz thermostats, evaporator motor and start device and the unit still didnt function.The unit will require the ADC board p.; ordrng 1 241508001 (Control defrost adaptive timer PC board)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Belton, TX 76513

Wesley

Job Details: 03/25/2021

Arrived onsite and was able to replicate standing leak from valve housing leaking into cabinet. Ordering valve to repair. All else checks good. ; ordrng 1 W11038689 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2600XTPS6

Near Copperas Cove, TX 76522

Job Details: 03/25/2021

"Arrived on site and inspected leaking dishwasher.Ran diagnostics and found no leaks from underneath the unit, but I did discover the defective dispenser was missing several screws and water was leaking from where the missing dispenser screws were missing.Received a dispenser, which I installed and found the connections to the SUB part didnt match the connections from the unit.Contacted SR in parts and advised of my findings.Unit is 16 years old and parts are being researched.Office to order and reschedule the unit for return services due to part availability.Newly installed dispenser was left inside the unit until SUB part can be located.Old part was severely damaged and agedNeeds more work ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Killeen, TX 76549

Job Details: 03/25/2021

Arrived on site to install previously ordered parts.Removed and replaced the motor and capacitor.Tested the unit and unit didnt drain.Unit will require the drain pump W10876600 to complete repair.D; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hewitt, TX 76643

Jonathan M

Job Details: 03/25/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and motor and tested unit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Waco, TX 76711

Jonathan M

Job Details: 03/25/2021

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised that the sound that they were hearing was kind of a banging sound as it was spinning. They advised that after a few minutes, it completely stopped and left the clothes saturated in the unit. I asked what kind of clothes they were washing and they advised they were washing several towels. Placed unit in service diagnostics and found an F0E5 (off balance load) error code. Tested the unit in a high speed manual spin for two minutes and the unit ran as designed. Ran an auto test in the unit ran as designed. The customer had did advise that in the last week they’ve washed five loads and none of them have had the same issue. I advised that their issue was probably with the loading issue and that if they have further problems, to run a lighter load to see if it’s doing the same thing to ensure it is a problem with the unit. The unit is working as designed. Call complete."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Temple, TX 76502

Tyler

Job Details: 03/25/2021

Arrived on site for dishwasher needing previously diagnosed drain pump. After installing the necessary part I was able to reassemble the dishwasher I then ran a manual test on normal wash and verify that it was filling agitating and draining in that order as designed and there was no evidence or signs of any leaking of any kind I informed the customer that the unit is ready for use. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Harker Heights, TX 76548

Wesley

Job Details: 03/25/2021

Arrived onsite for freezing evap and spoke with Leo at techline. We tested the evap thermistor and found it to be out of range. Replaced the thermistor with on hand thermistor #10384183 and defrosted evap. All checks good. Advised customer on repair. Sr# 7730351323; used 1 W10384183 (Thermistor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Seguin, TX 78155

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect fridge for the door moving, upon inspection found the right hinge busted, ordering hinge. Office to reschedule ; ordrng 1 W11409290 (HINGE)"

We serviced a

GE DISHWASHER

Model GSD2100V50BB

Near Killeen, TX 76549

Job Details: 03/25/2021

"Arrived on site and inspected dishwasher not starting.Confirmed the complaint and inspected the unit and found no deficiencies in the unit.Unit didnt have the 120 volts needed to run the unit.I checked breaker at the breaker panel and found the breaker was tripped.I had the customer turn it off, then back on and the unit began operating properly.Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78130

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not operating, ordering pump. Office to reschedule ; ordrng 1 W10917114 (PUMP )"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Briarcliff, TX 78669

Brandon

Job Details: 03/25/2021

"Arrived on site for customer complaint of upper rack falling down, found broken adjusters, ordering adjuster kit. ; ordrng 1 W10712395 (Adjuster kit) and 1 Cnote (Office to reschedule)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB1

Near Kyle, TX 78640

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for not washing correctly. Found both upper and lower spray arms clogged with what appears to be sediment from construction(grout, plastic, wood and rubber pieces). Attempted to remove obstructions but was unable clear properly. Recommend replacing upper and lower spray arms. Office to reschedule. ; ordrng 1 W10448616 (arm-spray) and 1 WPW10319027 (spray arm)"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Kingsland, TX 78639

Cliff

Job Details: 03/25/2021

Arrived on site to diagnose a washer that is making unusual noise. Found inner basket split. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW

Near Smithville, TX 78957

Matthew

Job Details: 03/25/2021

"Arrived onsite for washer locked door and not draining. Unit is stacked. Would require 2 man and recommending 2 hr for proper diagnosis and repair. Ran diagnostics and found F9E1- long drain, F8E1- valve failure and lock error. Unit has standing water but was unable to drain. Unit is in a add on room closet. Customer was made aware that if needed unit would have to made accessible. Office to reschedule ; ordrng 1 2HR (2 HR) and 1 2MAN (2 MAN)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Austin, TX 78735

Kevin

Job Details: 03/25/2021

"Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement confirmed oven is operating properly and heating normally, job complete"

We serviced a

MAYTAG DRYER

Model MGD8630HC0

Near New Braunfels, TX 78132

Andrew

Job Details: 03/25/2021

"Arrived on site to replace idler pulley and 4 support rollers. Replaced parts, tested unit, unit works good.

We serviced a

WHIRLPOOL OVEN

Model RBD307PVS02

Near Georgetown, TX 78633

Tommy

Job Details: 03/25/2021

Arrived onsite for unit broil element sparking. Upon arrival found unit broil element had visible failed. Turned unit off at breaker. Removed and replaced unit broil element. Tested unit found unit now operating as designed. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78753

Matthew

Job Details: 03/25/2021

"Arrived onsite for refrigerator not cooling. Upon inspection found return air vent frozen over. Also found evaporator and cover completely frozen. Thawed cover bur could not release due to ice buildup on evaporator. Unit will need to defrost 24-48 hours. Scheduled for Thursday the 1st but if earlier appointment opens please contact customer. Defrost has begun as of today due to customer using secondary fridge. Tech needs to check drain line, evaporator motor functionality and heater. Could be clogged line or defrost issues. Bringing back all prescreened parts ;

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near New Braunfels, TX 78130

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect dishwasher for leaking, upon inspection found a noticeable calcium spot and water tracks, found the inlet tube was repaired, took pictures and tested unit, filled and ran cycle. Drained all with no issues. Complete"

We serviced a

WHIRLPOOL WASHER

Model MHWE301YW00

Near Cedar Park, TX 78613

David Z

Job Details: 03/25/2021

Arrived on site to follow up on washer that was dripping from the cold valve. Replaced cold valve and retested. Unit is no longer dripping and working as designed.Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Georgetown, TX 78628

Lou

Job Details: 03/25/2021

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC and FC sections warm. Tested amp draw to the compressor and at start up it showed 8.58amps then the starter clicked and amp draw went to 0. Used a tester start device and got the same results. I am ordering a sealed system repair as the compressor has failed. I am ordering the compressor kit, evaporator, UV drier, access valve and CNOTE-2 HOUR JOB. Unit left unplugged for safety & no water connected to unit. Office to schedule return service.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor kit) and 1 Wpw10143759 (Drier) and 1 Tj90sf8404 (Access valve) and 1 CNOTE (2 hour job)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near San Marcos, TX 78666

Andrew

Job Details: 03/25/2021

"Arrived on site to test unit for not washing. Found inlet valve had connection not connected. Verified valve was receiving proper voltage, secured connection, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Kyle, TX 78640

Richard

Job Details: 03/25/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Georgetown, TX 78626

Lou

Job Details: 03/25/2021

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, the customer advised that the unit trios the breaker approximately every 6 hours. I tested the compressor and it is operating as designed. I tested the thermostat and the unit turns off and on as designed. I found frost on the FC evap cover so I attempted to place the unit in defrost mode and it failed. I checked the drain tube and found it clogged and cleared the drain tube. I inspected the unit and did not find any components that are causing the unit to trip the breaker. I found the breaker was a GFCI and recommended to have the breaker checked. I removed and replaced the defrost control and tested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC215EW1

Near Austin, TX 78759

Scott

Job Details: 03/25/2021

"Arrived on site for knocking noise while spinning . Found suspension rods shot . Tub wound bounce up and down like a pojo stick at the slightest touch . Ordering suspension kit . No water leaks detected at time of service.; ordrng 1 W10780045 (SUSPENSION )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78747

Luis

Job Details: 03/25/2021

"Arrived on site. Replaced defective rh light switch,tested switch operation good."

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC0

Near Austin, TX 78702

Jacob

Job Details: 03/25/2021

"Arrived to check unit for not powering on. Tested unit would not power on. Checked fuses. Fuses tested good. Looked at the unit control, no green light. Replaced control. Upon further inspection, found that the power coming off the wall was not correct. Only getting 12v from L1 to neutral and 15v from L2 to neutral. Let customer know that there is a power issue and the neutral and ground wires were reversed. Need to contact an electrician to service the plug. No other issues at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC

Near Cedar Park, TX 78613

David Z

Job Details: 03/25/2021

"Arrived on site to diagnose dryer that customer had found plastic pieces of in clothes. Checked unit and could not find any damage to unit. Customer showed me the pieces and they are not dryer pieces. Unit itself is working as designed, debris is external. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Del Valle, TX 78617

Jacob

Job Details: 03/25/2021

Arrived onsite for unit waking on its own during a wash cycle. Customer said that they realized that the shipping bolts were not taken out. They had already removed the bolts. Wanted us to still look at unit to be sure that there is nothing wrong. Put unit in a quick wash cycle. Unit tested good. No leaks at this time. Job complete

We serviced a

JENN-AIR RANGE

Model JES9800CAS00

Near Seguin, TX 78155

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect range for not heating, upon inspection found the unit with a error codE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78701

Jacob

Job Details: 03/25/2021

Arrived onsite for deli drawer handle hanging off the unit. Looked at the handle. Saw that the left screw was stripped out and never tightened correctly. Replaced handle. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW6000XR2

Near Austin, TX 78738

Brandon

Job Details: 03/25/2021

"Arrived on site for customer complaint of unit not starting some times and customer wants door bellow replaced. I ran diagnostic test, found error codes F0E1, load detected during clean cycle, ran diagnostic test cycle, unit passed all tests, but found rear bearings a little loud during high spin speed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Cedar Park, TX 78613

David Z

Job Details: 03/25/2021

"Arrived on site to follow up on refrigerator that is making noise and losing some cooling. On arrival found the FC evap covered in ice, however there was no evidence of an air leak. replace UI, Evap Motor and cover. Can force defrost and hear some ice melting, but unit isnt defrosting on its own. ; ordrng 1 W11387384 (UI) and 1 W10698555 (Thermistor Cover) and 1 W11282987 (Evap Cover)"

We serviced a

JENN-AIR COOKTOP

Model JGC8536ADS

Near West Lake Hills, TX 78746

Kevin

Job Details: 03/25/2021

"Arrived on site and inspected cooktop and found right rear ignitor is broken, a new one will be needed will also bring all parts needed if cooktop will not disassemble and screws are tripped or seized.; ordrng 5 WP74009336 (Ignitors)s and 12 WP8273062 (Screws)s and 5 74007773 (Switch)s and 4 74010092 (Venturi)s and 4 W10203539 (Venturi)s and 3 8215559 (Burner head)s and 2 W10203534 (Burner base)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Austin, TX 78732

Brandon

Job Details: 03/25/2021

"Arrived on site to replace sealed system parts, compressor, evaporator, filter drier, and access valve, also replaced control board, and inverter board. Unit tested good after replacing all parts."

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW2

Near Round Rock, TX 78664

Kayman

Job Details: 03/25/2021

Arrived onsite for washer that wont stop filling. Upon inspection I found the pressure hose was connected. I found the control stuck in sensing. I replaced the control and was able to put the unit into diagnostics. The unit passed in auto test but I wanted to see how it did on a normal cycle with a load inside. The unit would not stop filling. I accessed the fault codes in the control and found an error code for pressure system fault. I blew through the hose and felt a clog pass through. I inspected the connection at the tub and it was tight. I ran another 2 cycles and the unit went through and stopped filling as designed both times. I advised the customer to monitor the unit. I found she was using too much detergent and after using a washer cleaner this issues happened. I suspect that soap suds got into the pressure hose and caused the faults. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Leander, TX 78641

Justin

Job Details: 03/25/2021

Arrived on site for dryer stopping in middle of cycle. Upon arrival customer stated that the dryer seemed like on some cycles it would stop sooner than it should and the clothes would come out wet. I put my thermocouple at the exhaust with the vent on and found the temp on high getting to about 140-115°F and fluctuating very slowly. With the vent off the temps went from 105-200°F+ cycling significantly faster. This indicates poor airflow in the unit and is what is most likely causing poor drying performance. I also found a very long dryer vent on the unit. The customer also stated she tends to overfill the unit. I found the unit working as designed.

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Austin, TX 78735

Leonardo

Job Details: 03/25/2021

Arrived on site to replace office holders and burner heads. Replaced all parts test unit and unit test good job complete. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290RTB02

Near Austin, TX 78704

Luis

Job Details: 03/25/2021

"Arrived on site for door issue. Found gasket not sealing correctly to cabinet,removed door,found custom freezer door panel heavy,checked drawers and glides good,reinstalled door same issue. Physically raised door by hand and seal is good diagnosed weight of custom door panel causing freezer door to sag,added washer behind set screw to freezer door sealing correctly. Informed customer that due to weight of custom wood panel possible issues with door in the future"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, TX 78702

Jacob

Job Details: 03/25/2021

Arrived onsite to replace harness. Replaced harness. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB1

Near Bastrop, TX 78602

Andy

Job Details: 03/25/2021

"Arrived on site for dishwasher door issues. Tested and inspected unit and found failed bushings, pads and springs. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIX335HPS

Near New Braunfels, TX 78132

Noah D

Job Details: 03/25/2021

"Arrived on site to inspect icemaker for not working correctly, upon inspection found the water not filling, tested water at inlet and at spout. All water worked. Replaced valve and no water was achieved. Ordering tubing and connectors. Office to reschedule ; ordrng 1 8003RP (WATER INLET) and 1 W10678300 (WATERLONE)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, TX 78602

Andy

Job Details: 03/25/2021

Arrived on site to install previously diagnosed panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Austin, TX 78746

Kevin

Job Details: 03/25/2021

"Arrived on site site and replaced broil element and it will still not heat up properly broil Element is only reaching 300°.