Near Woodway, TX 76712
Jonathan M
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WOC75EC7HS03 Arrived onsite for microwave that won’t heat. Inspected unit and work area. Customer advised that the microwave guide cover had been burnt. Inspected inner cavity and found arcs inside the inner liner. See photo. I called Techline and spoke to Robert SR# 7727974991. He had me video chat him and advised the unit had definitely raced against the wave guide and the inner liner.
Near Burnet, TX 78611
David Z
Job Details: 06/03/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site to diagnose washer locked and not running. Performed diagnostic and found codes F11, F24 overflow. Ran diag cycle where it threw a code for long drain as well. Replaced water level sensor and retested. Unit still performing same way and not finishing cycle. Replaced main control and retested. Unit is now finishing diagnostic cycles and working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 06/03/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Plugged the unit in and checked amp draw at the compressor and got .88amps. Waited for approximately 10-15 mins and unit never began to cool. Compressor and all lines were room temp or a little cooler. Verified unit is within warranty for compressor. Ordering sealed system parts, compressor, access valve, dryer, 3 way valve and CNOTE-AUTHORIZATION, CNOTE-2HR JOB, & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit was left plugged in as customer advised they would unplug it. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 AJU34510512 (PIPE VALVE ASSEMBLY) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Lakeway, TX 78734
Brandon
Job Details: 06/03/2020
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site for customer complaint of all burners on high not adjusting to lower temperature, and broil not working. Found failed control board, replaced control, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the unit door handle not attached and the inner plastic trim was cracked. I am ordering the unit door CNOTE-LSO and office to schedule return service. ; ordrng 1 CNOTE (LSO) and 1 W10893415 (door/mw)"
Near Austin, TX 78723
Scott
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05
Near Del Valle, TX 78617
Scott
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Arrived on site for dead fridge . Found control not responding to commands even after power shutdown . Will need jazz control board . Please call to set return.; ordrng 1 WPW10503278 (refer elect cont brd)
Near Seguin, TX 78155
Noah D
Job Details: 06/03/2020
WASHER ROPER RTW4640YQ1 "Arrived on site to inspect and install suspension tub ring and control, replaced all parts and tested functions on all settings. No problems found. Complete"
Near Burnet, TX 78611
David Z
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV Arrived on site to Diagnose refrigerator with RC light strobing. Examined light and found light dim with 2 leds out. Replaced lighting module. All is now working as designed with proper brightness. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 06/03/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the blade on the evaporator fan was not secured onto the evaporator motor.I unplugged the unit, reseated the blade and unit began cooling properly.Customer told to wait approximately 24 hours for optimal cooling.Job complete No parts needed."
Near Austin, TX 78736
Luis
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for ice build up. Diagnosed freezer gasket not sealing in middle section of cabinet,removed ice,remolded freezer gasket checked door seal good."
Near Austin, TX 78733
Leonardo
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit turning off. Found f6e3 error and f6e4 error. Found suds in the unit giving the f6e3 air in the pump. Cleared suds and motor test unit and unit test good at this time.
Near Buda, TX 78610
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found led lights do not turn on every time door is opened. Replaced led control and main control and issue has been corrected. No water leaks detected at time of service, job complete"
Near Austin, TX 78737
Leonardo
Job Details: 06/03/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to test unit for right front burner not igniting. Found bad ignitor ordering new ignitor harness W11379158 office to reschedule. Unit is caulk in advised customer to cut caulking off to be able to move the unit. ; ordrng 1 W11379158 (IGNITORS )
Near Lakeway, TX 78734
Brandon
Job Details: 06/03/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of front right and center rear burners not working, found burner heads not sealed. Ordering burner heads. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (BURNER HEAD) and 1 W11319683 (BURNER HEAD)"
Near Austin, TX 78728
David S
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining.i inspected the unit and work area I found the drain pump not coming on when called. I gained access to the drain pump and replaced new. I also replaced the control with new. I ran the unit through an automatic test cycle. The unit operated as designed. Not water leaks detected.
Near Manchaca, TX 78652
Eman J.
Job Details: 06/03/2020
WASHER WHIRLPOOL WFW87HEDW1 "Arrived onsite for washer leaking. Tested system, no leaks found. Everything works as designed. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 06/03/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer leaking. I inspected the u it and work area. I found fault codes for unbalanced load and over sudding. I ran the unit through a diagnostics cycle and found no leaks coming from the valves, dispenser, or the hoses. I inspected the below and found tears in the bellow. I spoke with customer er about unbalanced loads and only using one pod when washing. I removed the damaged bellow and installed a new one. I ran the unit through a test cycle. Unit operated as designed no water leaks detected. Job complete."
Near Austin, TX 78741
Leonardo
Job Details: 06/03/2020
OVEN JENN-AIR JJW2830DP03 Arrived on site to test unit for damaged front panel. Found damage don top oven door and bottom oven door. Ordering bottom door W10798378. Office to reschedule. ; ordrng 1 W10798378 (OVEN DOOR )
Near Liberty Hill, TX 78642
David Z
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to diagnose microwave not heating. Performs diagnostic and tested unit. Found magnetron making very loud humming, much louder then normal. Removed from cavity and found diode melted as well. Replaced capacitor, diode and magnetron and retested. All is now heating and working as designed. Call complete."
Near Seguin, TX 78155
Noah D
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1 "Arrived on site to install shutoff arm, installed arm and extension, no problems found. Complete"
Near Austin, TX 78730
Wesley
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite and found unit spray arm had failed. Replaced unit spray arm all checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Al
Job Details: 06/03/2020
RANGE FRIGIDAIRE 790.7857341 "Arrived to install previously ordered part.Disassembled, removed and replaced the bake igniter.Reassembled and unit tested as designed.
Near West, TX 76691
Jonathan M
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the dishwasher and found one volt.I advise the customer I would not be able to do any further checks without the correct voltage going to the unit. Customer called her husband who intern called an electrician to come over and fix the outlet. Spoke to MS and was advised to replace the control and console in order to fix the unit. Replaced control and console and electrician had power running to the unit by then. Attached hardwire to unit and unit came on. Unit was uninstalled from the wall and water supply so was unable to test the unit in an auto test. Unit is working as designed. Call complete.
Near Austin, TX 78735
Luis
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Arrived on site for noise complaint. Unit cooling correctly tenant complaint of fan,called tech support normal operating noise from new fan that was recently installed File #7727974831"
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
REFRIGERATOR KENMORE 106.7201901 Arrived on site and found bottom of freezer has a slab of ice and the evaporator drain frozen over. Checked drain tube and found unit has duck bill drain that has glued itself together. Unit will need a-tube service kit to repair. ; ordrng 1 W10619951 (drain tube)
Near Round Rock, TX 78664
David S
Job Details: 06/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. I inspected the unit and work area. I found the bellow is has two large tears on the left side. I followed service pointer #W11436352, and replaced the bellow and the acu. I ran the unit through diagnostics cycle. Unit operated as designed no water leaks detected. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Wesley
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for Evap freezing up again. And fridge not cooling. Found fan running and freezer temp at -10f was able to force defrost and found defrost heater working properly. No visible warping or gapping in liner anywhere.Removed all ice and replaced freezer thermistor. All checks good. Unit is now operating as designed.
Near Smithville, TX 78957
Scott
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for unit not making no ice . Ran diagnostics, all checked normal with IM harvest and fill . No frost on evaps . Temp checked normal in both compartments . Only IM error code was over temp. All fans checked normal . Did power reset fridge . If happens again would recommend replacing UI due to display fading . No water leaks detected at time of service. Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 06/03/2020
BUILT-IN M/W JENN-AIR JMDFS24GS01 Arrived onsite for the built in microwave oven not heating. Removed microwave from the wall, Replaced mag and cap and diode. Tested microwave and it worked just fine. Complete
Near Bastrop, TX 78602
Andy
Job Details: 06/03/2020
WASHER MAYTAG MHW5100DW0 Arrived on site for washer PF and error code. Upon arrival customer informed that issue is error code. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 06/03/2020
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to inspect oven for not operation due to error codes, found the error code for miscommunication between control and UI, will need both cornucopias boards to complete fix. Please place on cancellations; ordrng 1 W11261165 (CNTRL)"
Near Austin, TX 78745
Luis
Job Details: 06/03/2020
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site for noise compliant. Diagnosed loud vibration noise from condenser vibrating against cabinet and bottom metal liner. Adjusted condenser and bottom metal liner,powered on compressor noise no longer present."
Near Kyle, TX 78640
Richard
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid. Advised customer to de thaw unit . So we can properly diagnose refrigerator. ordrng 1 W10857624 (heater) and 1 W11396715 (MOTOR FAN)"
Near Temple, TX 76502
Jonathan M
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived on site for refrigerator that flickering lights on. Inspected unit and work area. Found freezer light and top lights are flickering. Replaced module and tested unit. Unit still was flickering. Ordering LED power supply and will return .; ordrng 1 WPW10306786 (invrtr-box)
Near New Braunfels, TX 78132
Richard
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator not cooling. Replaced compressor,3 way valve , dryer and inverter box. Added Freon and pressures are good and refrigerator cooling good. Complete"
Near Salado, TX 76571
Cliff
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to diagnose A refrigerator that is not producing ice properly. Found calcium buildup inside ice tray causing cubes not to release. This is causing unit to overfill ice tray and leak into ice bucket. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Liberty Hill, TX 78642
James
Job Details: 06/03/2020
ICE MACHINE KITCHENAID KUIS18PNXB1 "Arrived on site and tested operation. Found unit making ice during fast ice selection. Inspected for failures and notice water dripping from reservoir and recirculating pump cutting off and on. Upon removing reservoir found that the harness to pumps corroded along with pump connectors and water levels sensors. Inspected reservoir and confirmed large crack in reservoir near drain plug. Unit will need new pump harness, drain pump, recirculating pump, sensor and reservoir to repair. ; ordrng 1 WP2310092 (harns-pump) and 1 WP2313705 (pump DRAIN) and 1 WP2324334 (RESERVOIR)"
Near Hutto, TX 78634
Andy
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator cover with harness.Removed failed part and replaced with new. Tested unit and light in RC does not come on now. Removed evaporator cover and checked all connections and all connections are good. Ordering new evaporator cover. As well has associated parts in case needed. Office to check cover is correct. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906507 (harns-wire) and 1 W11099565 (cntrl-elec) and 1 W11099568 (cover-evap) and 2 W11214258 (module)s
Near Georgetown, TX 78626
Al
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived to inspect ice found underneath the ice container.Verified the complaint and called Whirlpool Tech line and spoke with TJ Advised TJ of complaint and diagnoses and was told to Change the ice chute plate.SR# 7727975767.Job complete Provided customer with the SR#
Near Round Rock, TX 78665
David S
Job Details: 06/03/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for range front right burner not lighting properly. I inspected the unit and work area. I adjusted the valve stem and the unit still wouldn’t light properly. I replaced the burner head. And it still toke some time to light. I am ordering the right front orfice WPW10347414 to complete the repair..; ordrng 1 WPW10347414 (spud-orfce RF)
Near Austin, TX 78746
Luis
Job Details: 06/03/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no cool. Powered unit off,removed fresh food evaporator cover,faint hissing noise from cap tube area,adjusted cap tube to verify leak,cap tube broke right outside of liner,called tech support ran video chat with Leon from tech support,. SR#7727972564"
Near Austin, TX 78734
Robert
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on job for complaints of no ice. Removed cover and attempted to bypass thermostat but no operation. Checked connection at module and found it to be loose. Connected properly and icemaker started harvest. Replaced cover and harvest complete including filling.
Near Hutto, TX 78634
Andy
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed ice bin. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Jarrell, TX 76537
Cliff
Job Details: 06/03/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to replace magnetron, diode, capacitor, and transformer for microwave. Replaced all four parts and tested unit. Found all is functioning properly at this time."
Near Leander, TX 78641
Paul
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for a refrigerator not cooling or freezing properly. Mr stated the RC is very warm but the FC seems ok. I found the RC at room temp and no air flow from the dampener. I found the dampener frosted closed and the evaporator completely frosted up due to a defective defrost control. I defrosted all of the frost and ice. I replaced the defrost control. The unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
David Z
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to diagnose reports of refrigerator making loud noises. On arrival customer showed me a video they had captured of a loud almost motor like sound coming from what appeared to be the center rear section. Customer says the noise will run for quite a bit before stopping. Ran diagnostics and tested Evap fan and diffuser, compressor, condenser fan. All moving parts are testing good. Diffuser sounded fine. Checked FC Evap and found no ice buildup, solid frost pattern. Advised customer that if ice is building on the fan blades or diffuser it may make a bit of noise, but customer has not heard the noise I’m several days. Set unit to basic defrost mode to reduce Evap ice buildup if it is sporadically high. Call complete."
Near Austin, TX 78735
Luis
Job Details: 06/03/2020
REFRIGERATOR BOSCH B21CL80SNS/04 "Arrived on site to install parts previously diagnosed. Installed a new main control,powered unit on ran diagnostics test passed."
Near Cedar Park, TX 78613
Paul
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite for a refrigerator with a loud buzzing noise coming from the FC. Mr stated the noise wasn’t coming from the FC, it was coming from the RC. I confirmed what the customer was hearing due to the RC coil frozen in ice and frost. The coil is not defrosting. I found no warm air leaks around the evaporator housing. The thermistors test good at the control. There is a communication issue between the UI and the harness. The evaporator harness and the UI need to be replaced again. Call complete."
Near Marion, TX 78124
Noah D
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to Install back board on fridge, upon installation found the wrong board was given, tested voltages at all connectors and found a loss of voltage in between UI and board. Sr #. 7727971790"
Near Liberty Hill, TX 78642
David Z
Job Details: 06/03/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to diagnose dryer that was not drying clothes quickly and making no sound when finished. Performed diagnosis and found unit is heating properly as it should. Felt airflow and felt minimal airflow coming from unit. Advised customer to talk to property manager to have dryer vents cleaned. Customer also said unit isn’t making the noise when it’s done. Tested and could not get any sound to come out. Orsering console, speaker and overlay, and returning with control if needed. Ordering all 3 parts to have if more then speaker is needed or overlay breaks on removing. Office to schedule return when we can find availability on console due to showing out of stock. ; ordrng 1 W11026442 (console) and 1 W11123146 (speaker) and 1 W11158457 (overlay)"
Near Austin, TX 78729
Wesley
Job Details: 06/03/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found unit operating with cracked dispenser housing. Replaced drawer assembly and now unit is operating as designed.
Near Round Rock, TX 78665
David S
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for water dispenser making a noise. I tested the unit and found all valves making a chattering noise. I inspected the water line to the fridge and found high water pressure. I turned the pressure down at the wall valve. I tested the unit and the chattering in the valves stoped. No water leaks detected. Job complete.
Near Georgetown, TX 78628
James
Job Details: 06/03/2020
DISHWASHER UNKNOWN DU1015XTXS2 Arrived on site and tested operation. Found error for too cold water temp and float switch. Ran diagnostics and found no errors after diagnostics cycle. Inspected latch assembly and found to be good. Found small plastic button under float switch which would cause unit to think tub was full even after draining. Unit tests good. Job complete
Near Austin, TX 78722
Eman J.
Job Details: 06/03/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer not filling. Ran diagnostics and found fill valve faulty. Replaced housing, tested system. Washer filling we designed. No water leaks at time of service. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for broken tube. Replaced tube test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78726
Paul
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator leaking water from underneath again. I found the bottom of the FC completely frozen over in a block of ice indicating the drain tube is restricted. I removed the ice and found the drain tube completely restricted. I removed the tube and cleared the restriction. I sealed the drain tube with manufacture approved silicone. Call complete.
Near Belton, TX 76513
Jonathan M
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has failed lights. Inspected unit and work area. Found freezer and upper lights not working. Customer advised that the freezer light went out first and then the upper lights went out in the refrigerator. Replaced freezer late and all lights came back on. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived to inspect dishwasher not working properly.Ran diagnostics test mode and found a 6/2 inlet valve issue.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer satisfied Job complete
Near Round Rock, TX 78664
David S
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for water filter not resetting. I gained access to the water filter and inspected the filter and filter housing, all appears good. I’m tested the filter switch, and it opens and closes like it’s supposed to. I checked the Irving diagram and tested voltage for the filter switch from p1-1 to p2-4 diagram showing it’s supposed to be 115v when filter removed and it is only getting good 70v. I am ordering the hv control WPW10675033, and returning with the UI control just in case.; ordrng 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78731
Wesley
Job Details: 06/03/2020
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced the inlet thermistor. Unit is operating as designed at time of service.
Near Austin, TX 78738
Robert
Job Details: 06/03/2020
WINE COOLER JENN-AIR JUB24FLARS00 Arrived on job for complaints of lights not working. Found light strip not working. Replace light strip now working properly.
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDS40FVSS3 Arrived on site and tested operation. Found normal and start buttons not functioning. Tested ribbon and found buttons have failed. Grey console is no longer available but white and biscuit are. . ; ordrng 1 W10250023 (panel-cntl WHT ) and 1 W10250025 (panel-cntl BISC )
Near Leander, TX 78641
Lou
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking at bottom of door. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. Customer advised that they used the complimentary detergent pods that came with the unit but have not bought anymore. When I checked the drain hose at the disposal, I saw liquid dish soap under the sink. Customer said they haven’t used it in the dishwasher. Also, I found the unit door is missing some screws which could cause the unit to leak as the door may not seal completely. I am ordering two screws No water leaks observed during service.; ordrng 2 WPW10348413 (screw)s"
Near Lakeway, TX 78734
Robert
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job for complaints of no ice. Found the switch for bucket test bad in diagnostics and when moving bucket the ice maker moves. ; ordrng 1 W11123943 (SWITCH )
Near Austin, TX 78734
Robert
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KSSC48QMS00 Arrived on job for complaints of leaking underneath refrigerator. Found that water Condensation underneath causing water to drip on floor. Foam insulation under freezer section breaking down from water that seeped in from drain line.
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
DRYER GE GTD33EASK0WW "Arrived on site for customer complaint of timer not advancing, found faulty timer, I replaced timer, unit tested good."
Near Smithville, TX 78957
Scott
Job Details: 06/03/2020
WINE COOLER KITCHENAID KUBL304ESS00 Arrived on site for outer door skin damaged . Also found door not closing properly . Ordering inner door and bottom hinge . Please call to set return .; ordrng 1 4344787 (hinge-door) and 1 W11431828 (DOOR CENTER )
Near Austin, TX 78733
Leonardo
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDT03FTPA3 Arrived on site to test unit for upper rack not spraying. Test unit and found upper spray arm not going in to tube correctly. Secured spray arm in the tube test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent hose from attachment to wall and found airflow has returned. Found dryer is heating properly, customer has recently had a company attempt to clean vent and they have not done it properly. Customer will need to have a vent cleaned properly, inform customer if a call back happens and vent is still blocked
Near Temple, TX 76502
Jonathan M
Job Details: 06/03/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washing machine that’s making a grinding sound. Inspected unit and work area. Customer showed me a video of the sound and it appeared to be the drain pump. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) error code. Tested unit in Emmanuel Spann and agitation. Unit seem to run as designed. Placed in it and an auto test and found a slight grinding sound when the unit began to spin and agitate. Found stators screw loose and tightened it. Ran tests again and found the same sounds. Replaced gear case and tested unit. Unit is running as designed. Call complete.
Near Liberty Hill, TX 78642
David Z
Job Details: 06/03/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to diagnose dishwasher that was not dispensing rinse aid and also sliding forward when fully opened. Performed diagnostic on unit. Found no error codes present. Rinse aid was completely full, and customer informed me they haven’t had to fill it in 2 months and dishes are always wet. Replaced dispenser to resolve rinse aid issue, due to blockage. I checked the unit to see what was moving, and found that the unit is properly installed with side brackets, but the floor is slightly uneven. When under weight, the feet do slide and the unit pivots on the bracket screws. Adjusted leveling feet some to compensate, but feet have no traction on the floor. Nothing else we can do to adjust. All is now working as designed, call complete."
Near Killeen, TX 76541
Cliff
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to diagnose a refrigerator that is freezing items throughout RC compartment. Tested unit and found previous suggestion from tech line of taping vent to reduce the airflow, Wind vent was taped less than 30% of the event was blocked. Retake vent to reduce airflow by approximately 50%+. Also noted freezer set to min, allowing even more airflow to RC. Adjusted freezer settings as well. All is working properly at this time and no leaks were found at time of service."
Near Liberty Hill, TX 78642
James
Job Details: 06/03/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and installed new harness. Tested operation and found unit has F47 error. Installed module and found F47 remains. Called tech line and spoke to Dave #7727974381. Tested voltage and recommended replacing ui again. Installed ui and unit has F47 and will not store its programming code. Called tech line again and spoke to Kathy. Need to order ui of Wpw10396615 and program code of 21; ordrng 1 WPW10396615 (display)
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site and installed new fill tube. Cleaned build up from fill tube channel. Tested operation and found ice maker filling properly with water. Unit tests good. Job complete
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found cabinet creaks when door is moved and when pressure is applied to door handle when door is closed. Spoke with techline and noise unrelated to a functional part is considered the same as a a cosmetic issue. Techline recommended customer contacting 7727970929
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site and found control panel will turn on but nothing can be selective and cycle cannot be changed away from normal. Send a short video to DW. Replaced control board and control panel and it is still doing the same thing. Spoke with tech line twice and they ultimately recommended re-ordering parts but from Plainfield only 7727972794; ordrng 1 PLAINFIELD (ONLY) and 1 W11112656 (console) and 1 W11170706 (CONTROL)
Near Belton, TX 76513
Jonathan M
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door user interface and unit is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 06/03/2020
RANGE WHIRLPOOL GW397LXUS06 Arrived on site for range gas smell when oven in use. Tested and inspected unit and unit lit and heated and me and customer could not smell any gas smell for 10 minutes. Customer needed to leave room and when she came back in said she now smells gas. Could not locate gas leaks. Ordering gas detector. Office to schedule return trip. Advised customer to use or turn unit back on for safety. ; ordrng 1 SEENOTE (GAS DETECTOR ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not cooling, found compressor leads open, failed compressor, ordering compressor and bringing back inverter and controls. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10913755 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78725
Eman J.
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not dispensing water. Tested system found the dual valve is faulty. Replaced valve. Tested system water dispensing as normal. No water leaks at time of service. Job compete.
Near Burnet, TX 78611
David Z
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose a refrigerator with no cool in both compartments. Performed diagnosis and temp checks. Found room temp in both compartments, with no frost pattern. Checked compressor and found compressor was not running. Checked voltages at compressor and found no voltage going to it from Orion control. Replaced Orion control and retested. Compressor is getting voltage now, but will not start. Every 2-3 minutes you can hear a brief hum where the compressor tries to start but can not, or is locked up. Ordering sealed system job with new compressor. Ordering compressor, OILLESS gauges, non Uv dye drier. Office to reschedule sealed system, ; ordrng 1 OILLESSGAUGES (OILLESS GAUGES) and 1 W10843121 (filter dryer) and 1 W11393142 (COMPRESSOR)"
Near Cedar Creek, TX 78612
Scott
Job Details: 06/03/2020
DISHWASHER GE GDT695SMJ0ES Arrived on site for door falling down . Found left cable broken and right starting to Frey . Replaced cables . Door is operating normally . No water leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2020
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of long dry time. Removed vent hose and found vent restriction not enough air flow. Customer will call to have vent cleaned.
Near Austin, TX 78705
Leonardo
Job Details: 06/03/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for broken switches. Found LR and RF infinite switches and knobs broken. Ordering new knobs W11158169 office to reschedule ; ordrng 2 W11158169 (KNOBS )s
Near Austin, TX 78746
Leonardo
Job Details: 06/03/2020
COOKTOP JENN-AIR JIC4536XS Arrived on site to test unit for f47 found bad module and display and customer said left front burner not working. Ordering new hot plate WPW10396548 reschedule; ordrng 1 WPW10396548 (HOT PLATE LF )
Near Killeen, TX 76549
Al
Job Details: 06/03/2020
WASHER MAYTAG MVWB835DW0 Arrived to inspect washer still not working properly from first service.Ran diagnostics test mode and unit didn’t complete the testing.Found the gear case was defective.
Near Salado, TX 76571
Cliff
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL JDB9800CWP2 Arrived on site to diagnose a dishwasher with a control panel that is not operating. Tested unit and found vent fan not operating in the door causing panel and control failure. Replace panel today to run diagnostics and advise homeowner not to use unit until vent and control are both replaced.; ordrng 1 W10866121 (cntrl-elec) and 1 WPW10469574 (vent)
Near Liberty Hill, TX 78642
James
Job Details: 06/03/2020
REFRIGERATOR KENMORE 795.74023.411 Arrived on site and tested operation. Found fresh food and freezer at 58 degrees. Compressor running and making a gurgling sound. Inspected fresh food evaporator and found to be sweating at exchanger. Unit has a failed compressor. ; ordrng 1 ADH73150210 (DRIER) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (STUB) and 1 TOOL (SOFTWARE JIG)
Near Belton, TX 76513
Jonathan M
Job Details: 06/03/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived on site for a washer that still not able to make selections. Inspected unit and work area. Customer advised that during several of his cycles he’s been seeing an F5 E4 (lid lock fault). Unit did not want to go into diagnostics so I power cycled the unit. Placed unit service diagnostics and found no stored error codes. Ran a manual test for the latch and the console just beeped and turned off. Replaced latch and console and tested unit. Unit ran as designed and was able to make selections. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator, water is dripping from the dispenser. Disconnected waterline at bottom of freezer door and observed it for several minutes and found there is no constant water flow from valve. Reset connection at bottom of door and dispensed water several times and only one drop fell after cup was removed each time. This amount is considered normal, job complete"
Near Manor, TX 78653
Eman J.
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to install previous diagnosed parts. Ordering bin W11239961; ordrng 1 W11239961 (bin-cntlvr)
Near McQueeney, TX 78123
Noah D
Job Details: 06/03/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect icemaker for overproduction, changed bin thermistor, checked ice thickness per customer, job complete"
Near Austin, TX 78744
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site found customer is experiencing items freezing when placed on the top shelf in the center of the fridge in front of the damper. Set the fridge raider into diagnostics and found damper control is operating properly, fresh food and freezer thermistors pass test 4 and 5. Freezer temperature is currently 11° air leaving damper door is 33° with cover off, temperature on lowest shelf is 46°. Reported all findings to tech line, they recommended not placing food items directly in front of damper control, and allow for proper airflow in the refrigerator. 7727974162"
Near Austin, TX 78731
Luis
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,ran diagnostics defrost heater not powering on,ran thermistor test,diagnosed a defective evaporator thermistor. Evaporator thermistor reading 68° incased in ice,per tech support need to replace cover and customer will need to defrost unit 24hrs before visit SR#7727969174; ordrng 1 W11359774 (COVER EVAP)"
Near Austin, TX 78729
Wesley
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF310PLAB3 Arrived onsite and found that small adjustment to existing strike completely corrected issue. No parts needed.
Near Briarcliff, TX 78669
Brandon
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to replace auger motor, I replaced auger motor, unit tested good."
Near Killeen, TX 76549
Al
Job Details: 06/03/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer draining and spinning issues. Found the unit wasn’t draining properly.Removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78756
Jacob
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for unit leaking again. Customer said she had a rug that really soaked with water. Said she would use pro wash cycle and that’s when the leaking would occur. Put unit in pro wash cycle. Saw that unit was leaking directly in the middle of the sump and motor. Rescheduled with customer. ; ordrng 1 W10902372 (pump&motor)