Arrived onsite for unit making a tick noise. Tested unit. Heard tick noise. Was able to isolate the noise by putting some grease on the front 2 rollers. Tested unit. Ticking noise is gone. No issues at this time. Job complete

Arrived on site to replace compressor from previous diagnosis. Found unit did not have a charge upon arrival. Charged unit to find leak and found leak on compressor high side line. Replaced compressor and dryer. Vacuumed system down. System held vacuum. Charged unit to factory specs and system was stable at 55psi on high and low side. Compressor would kick on with 8.9amps and kick off. Found no drop in pressure. Spoke with SW and PR and both agreed compressor is bad. Needing new compressor. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)

Arrived on site for a refrigerator with ice under ice bin. Upon further inspection I found full ice cubes under the ice bin coming out where the ice bin handle is. I found that the ice bin had a hole punched through the front allowing ice to escape and the bin to get stuck. This also allowed water to drip out every time they opened it up. Ordering the ice bin for the repair. . ; ordrng 1 WPW10347093 (Ice Bin) and 1 Autho (Autho)

"Arrived on site to inspect unit for not staying on, upon inspection found the unit was stopping mid cycle and flashing power, Replaced control and tested with no issues. Complete"

Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed. Office to set return appointment. ; ordrng 1 W10825875 (Pump)

"Arrived on site to inspect unit for leaking during operation, upon inspection found the o rings not sealing correctly, instructed customer to replaced filter with a Everdrop filter, tested filter with new o rings and found no issues. Replaced o rings back on filter. Complete"

"Arrived on site to inspect unit for not closing correctly installed gasket and bent brackets with no change, ordering brackets to fix issues. Office to reschedule ; ordrng 2 12002497 (GEAR )s and 1 W10330991 (BRACKET ) and 1 W10330993 (BRACKET ) and 1 W10802332 (GEAR STEM )"

"Arrived on site to replace door UI and check refrigerant pressures. Test 14(ice box thermistor was reading a temp of 7 degrees) FC was 11 degrees upon arrival. RC temp was 40 degrees set to 38. So temps were correct. Found ice bin was stuck in compartment. Removed bin and found ice chute plate is cracked from constant freezing and removing bin. Found air leak in whole lower and part of left side ice bin door causing ice to clump. Poured water in separator and found no leaks so sealing properly. Door duct gaskets present and sealing properly. Left and right side door gaskets sealing properly. UI is good and switches to Celsius when customer opens door and leaves hand over UI switching it from Fahrenheit to Celsius. FC gasket sealing properly. Water pressure correct. No leaks from ice maker. Ice box fan operating as designed. Needing ice door, ice container and chute plate to fix issue. Office to reschedule. ; ordrng 1 W10682175 (plate) and 1 W10702031 (door-ice) and 1 W10911314 (ice-contnr)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a slab of ice built up in the bottom of the FC section and the drip pan with ice formed in it as well. I removed the slab of ice from the bottom of the FC section and pulled the unit out and inspected the drain tube at the back of the unit. The tube was clear as I ran hot water through it. Reinstalled the drain tube and using my steamer, I clear3d the drain tube from the evap drip pan. Found a small piece of insulation and some lint that blew out if the drain. . No water leaks observed at the end of service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Upon starting to replace main control i noted p5 connector not fully inserted in board. Wired unit properly and all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Ran diagnostics to test and compressor was still not powering on. The overload is open, run to ground measures 75.6 Ohms. Burn out compressor. Will need entire sealed system replaced due to burn out. Ordering compressor (W10507884). This compressor part includes starter and capacitor as well as drier tube. Also ordering process tube (W11297981) to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11297981 (Process Tube)"

"Arrived on site and inspected washer and found it is clicking when a spin cycle is started. Removed rotor and found it is deteriorating, gear case is leaking oil, all components will need to be replaced in order to correct issue. Took pictures.; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator)"

"Arrived on sight to install previous diagnosed parts. We attempted to remove the cooktop and replace the center orfice holder. We found some of the cooktop screws siezed into the orfice holders. We check the screws order and they are the wrong screws. We checked service matters and found the part number correct but the screws are wrong. See sd quick pic. We placed the unit back into the cabinet and retested the burners we found the center burner not sparking when using the center burner knob. It would spark when using the other knobs. I found the cooktop leaking grease from inside the unit due to improper cleaning. I am ordering all the orfice holders, the manifold, the wiring harness, all 10 screws, the seals for the switchs for the cooktop and authorization to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10597166 (Lf rr orfice holder) and 1 W10594405 (Rf orfice holder) and 1 W10594399 (Rr orfice holder) and 1 W10852959 (Center igniter) and 1 W10594397 (Manifold) and 10 Partsresearch (Cooktop screws)s and 8 W10758282 (Cooktop screw)s and 1 W10868533 (Main harness) and 5 W10140571 (Switch seals)s"

Arrived on site for a dryer that is making a grinding sound and is not heating. Inspected unit and work area. Confirmed customers complain about the sound and checked voltage. Found no voltage on one of the lines. Removed plug and reconnected it again and found proper voltage. Unit began to heat and work as designed. Advise customer that their issue appears to be an electrical issue with their outlet and if fears to be sporadic potentially meaning an issue with the connections inside the plug. Disassembled unit and found one of the rollers separated and grinding on the shaft at the back right corner. Found belt loose due to issue with the roller. Replaced roller and belt and tested unit. Unit still had a slight rattle to it so I added sound pads to the vent exhaust. Tested unit again and the unit began working as designed. Call complete.

"Arrived on site and inspected felt drum gasket issues.Confirmed the complaint and attempted to replace the felt, however the high temp brown colored adhesive glue spread further into the actual drum causing unwanted issues.Called CS and was advised to simply order the drum.Returning with all previously ordered parts for return services.Needs more work ; ordrng 1 W10899578 (Drum)"

Arrived on site for washer that customer stated hinges not working correctly and lid was broken when I arrived. Upon further inspection I found the left side corner of the lid near the door hinge was broken indicating that we will need to return with a new lid as well as door hinges at this time office will need to reschedule once availability of parts is known; ordrng 1 W11259006 (Door lid)

Arrived on site for ice machine needing previously diagnosed tube. Upon arrival found water line was thawed and not frozen from the evaporator line. Upon further inspection found water was passing from valve to filter housing but when the filter was screwed in the housing wasnt sealing correctly and allowing water to flow through. Found filter housing was bad. ; ordrng 1 W11266112 (Filter Housing)

Arrived onsite for the washer making a noise during the spin cycle. During testing found that the bearings are worn out causing the issue.

Arrived on site to install previously ordered part.Removed and replaced the harness and compressor and condenser fan came on without delay.JOB COMPLETE

Arrived on site for a trash compactor that won?t start. Inspected unit and work area. Found the start button not being able to be pressed and fully causing this issue. Replaced switch and tested unit. The unit began to run as designed. Call complete.

"Arrived on site for an icemaker that?s not making ice. Inspected unit and work area. Customer advised that the unit within the last 48 hours has begun to make ice again and is unsure of what?s going on with the unit. Ran diagnostics on the unit and found the ice tray thermistor reading that it was cooler than harvest temperature. Tested the harvest cycle and the fill cycle and the unit ran as designed. Checked the wiring harness on the bottom left-hand hinge for any benched wiring or split wires. Could not find any evidence of wire damage. Check thermistors and took temperature. Found the unit within range and sitting out 1?F in the freezer. Spoke to PR and was advised that based on the information, there was no repair to be made with the unit working like it should. He did advise to check the door switch to make sure that it is completely closing. Found the door switch being pressed but added door bumper to ensure that the switch is being activated completely. I did advise the customer that it is possible for her fill tube inside the door to have frozen causing this issue and gave her some tips on troubleshooting to ensure that there is an issue with the unit for the future. Call complete."

Arrived on site for dryer not operating correctly. Upon arrival I found all thermostats and fuses and heating element appeared to be working. Plugged unit into outlet and found unit would pass ui diagnostics check. Found an f4e4 error code in diagnostics and after further inspection found outlet in rentacenter was only providing 210 acV instead of the full 240 dc voltage. Found unit would flicker the lights when voltage would drop to low from the outlet. At this time unit will need power supply fixed before repair. Internally units hardware its functioning as designed call complete

Hide on site for washer giving an F5E1 error. Upon arrival I was able to confirm and diagnostics that there was an F5 E one error code indicating a lid lock fault. Upon further inspection I found that there is a miscommunication happening between the lid lock and the main AC you after getting authorization was able to replace the main control as well as a lid lock assembly and then test and verify that the unit could run without any lid lock sensing issues. No other errors or issues happening at time of service call complete

Arrived on site for washer needing a previously diagnosed gearcase and actuator. Upon arrival I was able to disassemble washer and install the two needed parts are then reassembled and tested the washer in a normal regular cycle selection for the customer with a load of towels and found the unit was functioning as designed customer was also pleased with the fact of the washer did sound quieter after repair than it did before repairs done no leaks before during or after call. Call complete

"Arrived on site for refrigerator not cooling properly. Upon arrival I found freezer around 20 degrees, and fresh food section at 55. Found in freshwater food section the evap coil was fully frosted over restricting airflow. Due to previous repairs I went ahead and defrosted evap coil, I then replaced the high voltage as well as the fan scroll assembly in fresh food section. I also replaced the main ui control. Informed customer it could take 24 hrs to cool back down to set temp. Call complete"

"Arrived on site for washer turning on by itself. According to customer no lights came on but unit sounded like it was draining for a while and wouldnt responded user I put. Upon entering diagnostics I found no errors at all stored, ran a auto and manual diagnostics tests but found no abnormalities or issues present with unit. Found unit had somehow gone into flood mode. Informed customer if it happened again to let unit run for 5-10 minutes and unit would work after that fine. Call complete"

"Arrived on site and inspected washer not washing like it did in the beginning.Customer advised he unit began malfunctioning during the recent winter storm.I calibrated the unit and tested the unit and it tested without any errors.Customer did have an 18 foot drain, which I photographed that may be leading to draining issues customer may experience in the future.Unit test as designed.JOB COMPLETE"

"Arrived on site for no water. Diagnosed a frozen water tank,found gap between fan scroll and air tower,added sealer between gap to prevent cold air from migrating out and freezing tank,defrosted water tank tested water dispenser unit working as designed."

"Arrived onsite for oven not heating. Upon arrival found unit control operating as designed but TOD not allowing bake or broil to heat, ordering TOD office to reschedule upon receiving.; ordrng 1 WP4449751 (TOD)"

Arrived on site and inspected dryer door closing issues.Confirmed the complaint and found the latch was defective causing the malfunction.Customer had to hold the dryer door closed with a cylinder block.Replaced the latch and unit tested as designed and closed without any issues.Job complete

"Arrived onsite for unit having a fire issue. Tested unit is lighting as it should and working with no issues.

Arrived on site for Not Operating - Electric Dryer - PRE-ID Thermal Fuse and Thermal Cutoff. Tested voltage at the wall and was getting 240. Tested fuses for continuity and all tested good. Found door open close switch was not plugged in all the way. Connected open close door switch and dryer is heating as designed. Job completed.

Arrived onsite for refrigerator with water collecting on top of the FC gasket. Upon inspection I found the RC full of water and a sheet of ice. I could see ice forming over the drain. I accessed the RC evaporator and found a sheet of ice formed over the drain tray and tube. I steamed out all the ice but the water would not flow down the drain. I accessed the rear panel and removed the drain tube. I found it clogged so I blew out any debris. I re assembled the drain and went was now able to verify water flow down the drain from the RC side. The water box cover (W11190820) cracked when I was removing it so I will need to order and return. I also found the Water symbol on the UI was fading or dimming. I am Ordering the cover(W11190820) and UI(W10848301) as well as shims for the RC evaporator cover because I didnt have any with me today. Customer requests KYO. For return visit. Office to R/S due to part availability. Requesting AUTHO for repair. ; ordrng 1 W11190820 (Cover) and 1 W10848301 (Control elect) and 3 SHIMS (SHIMS)s

Arrived on site to install previously diagnosed hinge kit. Removed failed hinges and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

Arrived on site and inspected same issues as previous visit.Found the unit display not working.Disassembled the top and found the control was fully operational.Removed and replaced the UI once again and unit tested as designed.JOB COMPLETE

Arrived onsite for range with burner issues. Upon inspection I found the RF burner would not cycle off at the right time and would stay on after switching to low setting. I replaced the RF infinite switch and tested the unit. The unit is working as designed at this time but the customer had some concerns. I inspected their cookware and found the bottom of some of the pans were warped and would not sit flat on the cooktop. I recommended replacing the cookware for best cooking results. Job complete.

"Arrived on site to inspect the cooktop. We inspected the cooktop and found the out per trim was only moved up and no front brace was installed.

"Arrived on site for a defective drain pump. Installed new pump,ran water through pump,water drained correctly no leaks. Ran diagnostics all test passed good frost formation on evaporator plate."

"Arrived on site to install previously diagnosed parts to resolve microwave with no power running. Replaced filter board and fuse, capacitor and diode. Retested unit and verified all is now working as designed. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced belt and cam and tested unit in diagnostics. Unit ran as designed in diagnostics. Had the customer start a load in the washer and advise customer to call me back if the unit was still making the same sound once it got to the final spin. Customer called back and advised the unit is still doing the same thing. I called tech line and spoke to Scott Sr # 7730069202. He advised the main control needed to be replaced again because of updates made to the new control and that it should eliminate further issues. Ordering part and office will need to get part directly from plansville factory. Please contact customer about return date as well.; ordrng 1 W11399433 (CONTROL)

"Arrived on site for no ice. Per customer unit filled ice bin then no more ice,found small refrigerant leak at weld joint on access valve,removed remaining refrigerant repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics all test passed,ran normal cycle ice forming on evaporator plate"

Arrived onsite for microwave door not shutting. Upon inspection I found the interlocks depressed in and not securing the door latch. I quoted 260.30 + tax to replace the interlocks and switches. After replacing I found the cooling fan would turn on while the door was opened and when I closed the door it blew the filter fuse. I inspected the switches and they were being depressed as designed from what I could see. I will need to order the switches again and interlocks for return visit. Returning tech please check wiring. Also check wrap to see if warped or if door is sagging. ordrng 1 W10211974 (Switch) and 1 W10727360 (Switch) and 1 W10269458 (Switch) and 1 WPW10156813 (Lower Interlock) and 1 WP8206419 (Upper interlock)

Arrived on site for cooktop burner head issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Ship to customer. Instructed customer not to use burners with issues to be safe. No gas leaks present at time of service.; ordrng 1 WP8286815 (Burner head) and 1 W10811599 (Burner head) and 1 W10819916 (Caps) and 1 Seenote (Ship to customer)

"Arrived on site to replace LP conversion kit for center burner, after replacing, unit tested good.

Arrived onsite for microwave with display missing digits or non legible. Upon arrival I confirmed the complaint. I replaced the display board and tested the unit. The unit is working as designed with no issues on display. Job complete.

Arrived onsite to replace the fan blower to the unit. Replaced fan blower. Test unit. Unit tested good p. No issues at this time. Job complete

"Arrived on site to replace control from previous diagnosis. Found power filter kept blowing the fuse. Replaced power filter and now thermal fuse was bad. Replaced thermal fuse, panel flashed then was not able to get it to respond. Replaced control and panel, tested unit, unit works good. Noticed a crack on diode so I replaced it as well. Unit heating good. Job complete."

Arrived on job to replace previously diagnosed part. After replacement test operation. Microwave heating normally.

"Arrived on site to replace UI console, after replacing, unit tested good."

Arrived onsite for food freezing in the fridge. Found unit airway stuffed. Advised customer on necessary airway adjustments to prevent freezing in fridge. All else checks good. Made adjustments to presets in diagnostics for better performance.

Arrived onsite for cleaning concerns. Tested unit and found all operating as designed with no error codes. Provided instruct on unit design and best practice use and care tips. All checks good.

"Arrived onsite for cooktop RR burner not igniting. Upon inspection found when trying to ignite RR burner, the unit does have gas but no ignition. When trying to light any other burner, all igniters spark. Found RR igniter sparking but not when specifically energized. Will need switch harness replaced. Bringing igniter and module just in case. Office to reschedule. ; ordrng 1 W10859820 (harns-wire) and 1 W10862324 (igntr-surf) and 1 WPW10475147 (module-spk)"

"Arrived on site for freezer not cooling properly. We inspected the unit and work area. We checked deli harness and found it intact. We checked the deli control,and found no standing water or corrosion. We gained access to the control and tested the thermistors and the defrost heater. We found all in good condition. We gained access to the freezer evaporator and found a sheet of ice along the top of the evaporator. We cleared the ice and tested the fan the fan is working as designed. We ran the unit through test 4 and found only the top two coils frosting over on the evaporator. I called me spoke to PR. I am ordering a sealed system. The evaporators, compressor, Uv dryer and access valve. The office will reschedule ; ordrng 1 W11116006 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system)"

Arrived on site to diagnose dryer that was not drying. Ran unit and got tumble, but no heat. Removed access cpver and back panel and performed voltage checks. Found 240v at terminal block. Found lower red and white wire on thermostat disconnected and hanging. Tightened connector and reattached. Ran unit and verified it is now heating properly. Call complete."

"Arrived on site for customer complaint of unit leaking out of the front, found torn bellow, I replaced bellow, unit tested good.

Arrived onsite and replaced bad element. Unit is now operating as designed. Advised maintenance on repair.

Arrived on site for range burner not lighting. Tested and inspected unit and found burner igniter too far from burner head. Made needed adjustments and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.

"Arrived at oven not working properly with error codes. During testing found that error code F1E1 internal fault, F2 E1 stuck keypad . Misfired error code . Checked voltage and its good as terminal block is wired correctly. Took front panel off and inspected wiring and control board didnt see anything abnormal. Will need to to replace the control panel and main control. Ordering parts and office to schedule ; O-emld tckt"

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service

Arrived onsite for the oven not heating properly. Called SW and we went through the process. Gas airflow mixture is fine. Flames coming from the bake are about 3to 4 inches long which is good. Tested broil and flames coming from broil are maybe an inch long which is not good. We determined to change out the regulator but during inspection found that the valve was broken in the box. Ordering parts and office to schedule ; ordrng 1 Wpw10602001 (Gas valve)

"Arrived on site for loud noise. Power cycled unit diagnosed loud noise from damper control,replaced defective damper control,powered unit on noise no longer present"

"Arrived on site for noise complaint. Per customer loud noise,at time of visit unit cooling correctly,ran diagnostics thermistors passed,ran each fan test passed no odd noise. Changed defrost setting to basic incase noise was due to ice build up."

Arrived onsite for the microwave control panel not working properly. During testing found that the number 2 and 6 buttons are not working. Will need to replace the control panel and control board. Parts already on order. Office to schedule ; O-emld tckt

"Arrived onsite for freezer door not shutting. Looked at the door. When shutting the door, noticed that the bottom door bracket piece was bouncing off the bottom bin of the freezer. Looked under the bottom bin and saw a big amount ice buildup under the bin not allowing the bin to sit all the way back. Removed ice. Tested door. Door tested good. No issues at this time. Job complete"

Arrived on job for complaints of no ice. Ran test 56 and got code f5 also ran test 57 and the ice maker harvested. Replaced icemaker and ran test 57 harvest complete.

"Arrived onsite for dishwasher not completing a cycle. Upon inspection found unit not draining properly. Found drain motor would not energize. Stored error code confirmed drain motor issues. Removed motor to inspect. And found debris stopping motor. Removed debris, tested unit and unit is functioning properly. No leaks present at this time. Job complete."

"Arrived onsite for dishwasher not functioning. Upon inspection found latch not engaging switch. Manually triggered switch and unit started. Will need to replace latch assembly.Office to reschedule.; ordrng 1 W10678341 (spring) and 1 WP8524471 (actuator) and 1 WPW10274884 (door latch)"

Arrived onsite for unit banging around more than normal. Asked customer how hi are they stacking the clothes in the unit. Saying there putting in clothes to the top of the tub. Put unit in diagnostics test. Unit passed with no issues. Instructed customer about loading sizes and not to over load the unit past a certain point and using the correct options for the right load type. No leaks at this time. Job complete

"Arrived on site for customer complaint of unit not draining and water entering unit when not in use. Found door strike was not making contact with latch causing unit not to run or drain. I adjusted strike, unit tested good. Also found drain line not hooked up properly with air gap loop, I created air gap loop so water from garbage disposal would not drain into dishwasher."

"Arrived on site to test unit for no ice production. Found error code E2(motor lost position). Also found ice box fan was not engaging. Replaced ice maker and box fan, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite to replace switches. Switches are compatible with unit. Will need to order fuse and main control just in case. Will need a parts research and AUTHO. Office to reschedule.; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )

"Arrived on site for customer complaint of unit leaking, found frozen water line at ice maker, I defrosted line, unit tested good."

Arrived onsite for refrigerator not dispensing ice. I called techline and we confirmed 119 VDC coming to the auger motor. Techline recommended replacing the motor. I replaced the motor and the unit is now dispensing and working as designed. No leaks were detected during time of service. SR#7730607834.

Arrived onsite to replace previously diagnosed parts. Replaced center rack. Tested unit and unit is functioning properly. Job complete

Arrived on site for washer not draining properly and not unlocking. Tested and inspected unit and found failed UI and drain pump. Removed failed UI and replaced with new. Will need 2 man job to replace drain pump as unit is stacked in RV. 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (2 hour job) and 1 Seenote (2 Man job)

Arrived on site for refrigerator water dispenser issues. Tested and inspected unit and found failed duel valve. Valve was ordered but has not came in yet. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule)

Arrived onsite to replace previously diagnosed parts. Replaced control panel. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both sections warm and frost built up on the evap cover (photos). Due to the amount of frost built up and the potential for more damage, I did not attempt to remove the evap cover. All fans are operating at this time. I advised the customer that I would have to order parts and once the parts arrive, the office will contact them to schedule return service. I recommended that the customer unplug the unit to defrost the evaporator and to vent any potential damage to the compressor. I am ordering the evap harness, control, and defrost heater and office to schedule return service due to availability of parts. No water leaks observed during service..; ordrng 1 WP2210737 (Defrost heater) and 1 WP2307037 (Control) and 1 W10297478 (Evap harness)"

Arrived on site for lights issues. Diagnosed defective led modules in freezer and fresh food section. Replaced both led modules powered unit on all leds working as designed.

Arrived on site to install previously diagnosed elements. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

"Arrived on site and inspected dryer and found it is not heating, also found control panel does not make any chimes. Found one leg power only has 18 V and an electrician will be needed to correct the issue. The control panel will need to be ordered to correct chimes/buzzers.; ordrng 1 W11413567 (Control panel) and 1 W11526004 (Control board)"

Arrived onsite and found dryer noise.All checks good.unit is now operating properly and quietly. All checks good.

"Arrived on site to replace harness and latch. Found harness is good. Ran continuity from all connections and found no issues. Did find latch was broken and somebody attempted to ?fix? by putting zip ties. Replaced door right side door latch, tested unit, unit works good. Job complete."

"Arrived on site to inspect dishwasher lights blinking. Upon further inspection, I placed the unit in diagnostics and found that all of the display lights are not functioning. I continued with testing and the unit operated as designed not except for the console display lights.

"Arrived on site to inspect refrigerator with no ice and no water dispensing. Upon further inspection, I checked the harness at the left door lower hinge area and found those harness damaged (photo). I am left door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11037733 (Left FC door)"

Arrived onsite and tested unit for leak. Tightened connections and tested. No leaks detected. All checks good and is operating safely.

Arrived on site and installed new control panel due to damage. Verified all is working as designed. Call complete.

Arrived on site for ice maker not working. We inspected the unit and work area. We put the unit into diagnostics and step 120. We found the ice maker not moving. We gained access to the ice maker and found it over torqued and stuck. We are ordering the door ice maker to complete the repair. ; ordrng 1 W10908387 (Icemaker)

Arrived on site for ice maker not working. We inspected the unit and work area. We put the unit into diagnostics and step 120. We found the ice maker not moving. We gained access to the ice maker and found it over torqued and stuck. We are ordering the door ice maker to complete the repair. ; ordrng 1 W10908387 (Icemaker)

Arrived onsite for refrigerator not cooling in RC. Upon inspection I found the RC at room temp. I found the damper closed and frost building up in the top of the FC on the walls and shelf. I cleared out all frost from the FC and cleared any ice cubes that had escaped the bin. I replaced the FF control and harness with thermistors. I verified the airflow was not blocked by any ice build up. I tested the damper in diagnostics. It opened and closed as designed. I reassembled the unit and explained to the customer they need to monitor the unit for the next 12 hours before re stocking. No leaks detected. Job complete.

"Arrived on site for customer complaint of oven not heating after self clean, found failed thermostat, I replaced thermostat, unit tested good. There seemed to be a loose wire connection at power supply, I informed customer, unit tested good after repair at time of service."

Arrived on site to install previously diagnosed parts. Removed failed pantry harness and control and replaced with new. Tested unit and unit not senses door closed and light now working. Tested water dispenser and still not dispensing water due to failed UI. Also found door gasket insulated in door and cannot properly removed and replace and will need to replace Right RC door. Ordering needed parts as well as Hv control in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10815686 (Door) and 1 W11330971 (UI) and 1 WPW10624574 (HV control) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)

Arrived onsite for the refrigerator ice maker not making ice. During testing found that the fill chute on Ice maker assembly had ice build up. Removed ice maker assembly and removed ice build and the debris that caused a clog. And removed ice build inside fill rp tube. Put back together and all functions tested good and ice maker filled with water. Complete

Arrived onsite to replace all parts ordered. Replaced parts. No issues at this time. Job complete

"Arrived onsite for the refrigerator section not cooling. Ran diagnostics number 3 and found that the freezer evaporator fan motor tested bad . Will need to replace fan motor, hv control board. Ordering parts and office to schedule ; ordrng 1 W11224591 (Evaporator fan motor)"

Arrived on job for complaints of door open alarm with doors closed. All switches test good replaced UI control and deli drawer UI.

Arrived on site for venthood changing speed on its own. Inspected unit and work area. Tested operation and found amp draw change to motor. Removed switch and installed new. Tested operation. All tested good.

Arrived onsite to replace parts ordered by previous tech. Replaced parts. No issues at this time. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit on and the unit warm. Found the compressor very hot and showing 1.02amps. Placed my gauges in the unit and checked pressures and found them very low. Gained access to the evaporator and found a pinhole leak on the left side in the coil. I vacuumed the system and removed and replaced the evaporator and UV drier and vacuumed the system again. Pressures held at -30/0. Installed 4.8oz of R134a refrigerant and monitored pressures. Pressures held at 2/190. Reassembled the unit and no water lines connected to the unit. No water leaks observed during service, job completed."