Service History 700

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, Texas 78633

David Z

Job Details: 07/05/2023

Arrived on site to install new support for microwave element. Found no support present from factory. Replaced support and verified proper fitment. Repair completed.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Temple, Texas 76501

Jonathan M

Job Details: 07/05/2023

Arrived on site for a washing machine that is flashing in an F5 error message. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E2 (lid lock fault) and F5 E3 (lid will not unlock) error codes. Tested the lid lock assembly and found the lid lock clicking but not actually locking. Replace the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Bastrop, Texas 78602

Matthew

Job Details: 07/05/2023

Arrived onsite for dryer making grinding noise. Upon arrival inspected unit. Ran unit and found excessive noise from blower compartment. Disassembled and found blower stripped from motor shaft. Blower nut was still seized onto shaft. Replaced motor and blower. Tested unit and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, Texas 78641

Paul

Job Details: 07/05/2023

Arrived onsite for a dishwasher that is leaking water when it is off. I found an F6E4 open float switch stored error code. I found that the fill valve was not weeping water. I tested the machine in the diagnostics cycle finding it working as designed. I found the RO system connected to the dishwasher drain tube at the disposal with a Y fitting. I took a photo. I explained to the customer to have the RO drain moved down on the P trap drain line and to connect the dishwasher drain line directly to the disposal. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NFLTS0

Near Bee Cave, Texas 78738

Luis

Job Details: 07/05/2023

"Arrived on site for no ice. Ran diagnostics all test passed good frost pattern on evaporator plate,found broken wire on grid cutter,replaced defective grid cutter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Marion, Texas 78124

Andrew

Job Details: 07/05/2023

Arrived on site and verified compressor needed replaced. Replaced compressor and charged system at 140psi using nitrogen. No signs of leaks. Vacuumed system and charged to specs. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near New Braunfels, Texas 78130

Andrey

Job Details: 07/05/2023

"Arrived on site to test unit for not functioning properly, tested unit found a lot of chewed up wires

We serviced a

GE WASHER

Model WHDSR209DAWW

Near Georgetown, Texas 78633

David Z

Job Details: 07/05/2023

"Arrived on site to diagnose washer that did not spin out clothes and made a rubbery smell. Removed front panel of unit and ran a rinse/spin on it. Found no evidence of slipping belt and unit spun with no irregular odors. Advised something may have been stuck, but worked itself free and there is no clear cause of what triggered the odor. No repair recommended since unit worked fine at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, Texas 78749

Luis

Job Details: 07/05/2023

Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Round Rock, Texas 78681

Kimo

Job Details: 07/05/2023

Arrived onsite for a cooktop with detached knob knob bezels. Upon inspection I found that all 5 of them were detached I replaced 4 of them and ordered one more d2c if possible. ; ordrng 1 W11240529 (Bezel)

We serviced a

LG REFRIGERATOR

Model LFXS28968S/03

Near Austin, Texas 78728

Wesley

Job Details: 07/05/2023

Arrived onsite and found icemaker was the incorrect model. Replaced with the correct icemaker. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near San Marcos, Texas 78666

Joe Z

Job Details: 07/05/2023

Arrived on site to install previously ordered parts. Replaced control W11620481. Test unit by preheating oven to 350. Advised to customer that it is normal for the top console to get hot due to oven vent being just below console. Unit is operating as des. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Georgetown, Texas 78626

Lou

Job Details: 07/05/2023

"Arrived on site to inspect washer not cleaning clothing. Upon arrival, the customer advised that they were having the unit replaced. Upon further inspection, the customer advised their clothing is not getting cleaned and have some dry spots on them at the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and inspected underneath and all components are good. I contacted techline and spoke to Adrian and advised of the complaint, the history and my findings today and that the customer is having the unit replaced but I wanted to get documentation on the unit in case it gets resold by the vendor. Adrian advised that with the unit having the previous repairs and is operating as designed to not replace any parts and provided SR#7736786853. I advised the customer of my conversation with tech support and had the customer sign for their receipt. No repairs needed at this time and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Hutto, Texas 78634

Kimo

Job Details: 07/05/2023

Arrived onsite for a wall oven that is showing Power Loss or Enter Time all the time. Upon arrival I found the the unit was showing this. I replace the main control and found no change. I am ordered the ui and the control ; ordrng 1 W11600355 (PANL-CNTRL) and 1 W11261169 (CNTRL-ELEC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wimberley, Texas 78676

Joe Z

Job Details: 07/05/2023

Arrived on site for no ice production and not cooling. Upon arrival inspected unit and found entire evaporator is covered in ice. Melted and cleared out all ice with steamer and blower . Ran diagnostics to test components. Found harness to heater is not secured. Secured connection to heater and forced heater. Heater is now operating correctly. Ran complete test on unit and all fans and motors are operating correctly. Unit is operating as designed. Job complete

We serviced a

KITCHENAID OVEN

Model KODE300ESS20

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 07/05/2023

Arrived on site to test unit for damaged front panel on top door. Replaced front panel test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Wimberley, Texas 78676

Joe Z

Job Details: 07/05/2023

Arrived on site for unit not operating correctly . Upon arrival found that certain buttons are not responding on user interface. Am able to get into diagnostics. There are no saved error codes. Ran automatic test cycle and all components operate correctly. Need to replace console. Replaced console W11622500 and test unit . Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Burnet, Texas 78611

Maurice R

Job Details: 07/03/2023

"Arrived onsite for refrigerator not cooling. On interior the fc was 38? rc was 52? the customer told me that there was another appliance repair company that came out and said they were low on Freon. Gain access to the back of the unit and found the compressor temp was 95? to103? the unit had been at 38? degrees for a week now. Ordering a sealed system, no water leaks detected during service. ; ordrng 1 W11580057 (Compressor assembly) and 1 W11109499 (Drier) and 1 W11546605 (Evap)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/03/2023

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and went to add the coupler to the bottom side of the dryer. Found that I did not have a lokring kit sent with me. spoke to CS and was advised that I would need the Lovering kit in order to finish the job. Rescheduled the customer to 7/10 to finish the sealed system repair.; schdld next appmnt for 7/10 MON !"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/03/2023

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78754

Wesley

Job Details: 07/03/2023

Arrived onsite and repaired unit according to diagnosis. Tested. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kyle, Texas 78640

Matthew

Job Details: 07/03/2023

Arrived onsite for unit not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor failure. Ran test and confirmed motor failed. Found that motor was leaking internally and shorted. Unit left small puddle of water on floor. Took pics. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD5605MC0

Near Uhland, Texas 78640

Matthew

Job Details: 07/03/2023

"Arrived onsite for unit not heating properly, taken 2 cycles to dry. Upon arrival inspected unit. Tested and found unit short cycling. Firing for 6-7 seconds then shutting off. Replaced burner assembly and heat sensor. Tested unit and unit is now cycling properly. If symptoms persist recommend replacing blower wheel, Operating thermostat, control, thermistor. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KDRS467VSS04

Near Driftwood, Texas 78619

Scott

Job Details: 07/03/2023

Arrived on site for burners not having a bigger flame . Burners are producing proper flame cones . Explained that range is set for propane and there is less btu . No gas leaks detected at this time Collected 162.36 AUTHO 44XYRE Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Belton, Texas 76513

David Z

Job Details: 07/03/2023

"Arrived on site to diagnose washer that was not filling much and not fully cleaning clothes. Spoke with customer who was concerned that the unit does not use much water at all. I checked for errors and found none present. Ran unit and found water level getting to proper amounts. Customer advised on use and care, ans that new units are all high efficiency and will not operate like the older units. I changed the display to Spanish for the customer, and also showed them what settings to use for best results. No faults found with unit. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Salado, Texas 76571

David Z

Job Details: 07/03/2023

Arrived on site to diagnose refrigerator making a constant and loud clicking sound. Examined unit and found the warning label on the power cord was clicking the back of the unit due to the airflow from gje condenser fan. I taped down the label and verified noise was gone. Repair completed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, Texas 76541

Tyler

Job Details: 07/03/2023

Arrived on site for washer showing f0E9. Upon arrival conf8rmed issue and found suspension rods had failed and tub was leaning to the back right. Replaced suspension rods and retested unit with towels. Found washer no longer off balance its no leaks. Call complete

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Round Rock, Texas 78665

Gerry C

Job Details: 07/03/2023

"UXT5536AAS3 Arrived to check noise. The customer could hear a thumping sound intermittently and I determined it was the damper during normal operations. They asked about the sound of the unit when on high speed and I verified it was as expected and explained that the blower is running its fastest and consequently, its loudest at that speed. Operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, Texas 78634

Gerry C

Job Details: 07/03/2023

"WDT750SAKZ0 Arrived to inspect door popping when opened. I found the lower cover was not correctly installed and after removing and reinstalling, the issue was corrected. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ1

Near Austin, Texas 78727

Kimo

Job Details: 07/03/2023

Arrived onsite for a dryer that smelled or gas. Upon inspection I found a leak coming from the connections at the main gas line o tighten them down and tested for leaks again around no leaks. I tested the unit and found unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for washer inspected unit and work area. Customers complaint was unit making noises and leaking. Tilted unit backwards and found water and oil leaking from the gear case seals. Replaced the gear case, rotor, clutch, and slider. Tested and unit is now operational as designed . No leaks where observed during service after repairs. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, Texas 78738

Kevin

Job Details: 07/03/2023

"Arrived on site and found customer has videos of washer making a high pitched squeaking, ran all functions in manual diagnostic and couldnt duplicate noise, inspected gearcase assembly and it is leaking oil. Rebuilt gearcase assembly and washer passed a calibration and automatic test cycle, job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, Texas 78748

Kevin

Job Details: 07/03/2023

"Arrived on site inspected washer and found gear case has been replaced twice. Washer is rocking, customer has videos of unbalanced loads. Set washer to spin empty with diagnostic cycle it is spinning quietly and level. Sent videos to KB/service management. Showed customer how to correctly load washer to minimize unbalanced loads and correct detergent usage. 90 minutes after customer instruct they sent in video to office of washer still slamming. Spoke with CS and will order basket, tub ring and spanner nut, Everything else has already been rebuilt.; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spnner nut) and 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Smithville, Texas 78957

Joe Z

Job Details: 07/03/2023

"Arrived on site for unit with no power, lid is locked and water in basket. Upon arrival test unit and console is not responding. Removed console to inspect control. Control is receiving 120v from supply. Removed top panel to manually drain all water. Found drain pump has gone out causing control to fail. Need to replace control and pump. Contacted claims and got approval for autho. Replaced control and drain pump. Test unit and is operating as designed no leaks present at this time . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, Texas 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect rust in the dryer. Upon further inspection, the customer pointed out a spot on the rear bulkhead which appeared to be a crack with rust. I found by rubbing my finger on the area that it was dirt/debris and was able to remove the debris with my finger. Allowed the customer to observe the area and explained to them that the unit is good. Tested the units air flow with my vent test kit and it passed both tests. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Killeen, Texas 76549

Tyler

Job Details: 07/03/2023

Arrived on site for refrigerator not maki g ice or dispensing water without making a loud screeching noise. Upon arrival confirmed issue and found inlet dual valve in rc failed and wasnt allowing water to pass through correctly. Replaced valve and reassembled and tested dispenser and ice maker. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78731

Wesley

Job Details: 07/03/2023

Arrived onsite for dishwasher not working following install. Unit had been left unplugged and now tests and operating as designed no error codes. Advised customer on status and findings. All checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Hutto, Texas 78634

Gerry C

Job Details: 07/03/2023

"WCG55US0HS00 Arrived to inspect ignition issues. I found the issue was the burner cup was not seated in the RR burner and after correcting, the issue resolved. I showed the customer how to fully seal all cups and caps and tested. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave some buttons where unresponsive. Replaces the panel and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Dripping Springs, Texas 78620

Scott

Job Details: 07/03/2023

Arrived on site for certain buttons are not responding . Did find console failing . Also found foam sealer and gasket on vent not sealing properly . Replaced console and vent . Unit is properly responding to touch commands .

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near New Braunfels, Texas 78132

Andrew

Job Details: 07/03/2023

Arrived on site to test unit for error f1e1. Customer stated when she cooks with tip oven excessive condensation builds up on console causing issue. Advised to use lower oven when cooking items that cause excessive condensation. Also advised on covering items that tend to condensate more. Recommend console replacement. Office to reschedule. ; ordrng 1 W11449303 (Console)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was right back burner had low flame. Replaced burner head and adjusted flame. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, Texas 78748

Luis

Job Details: 07/03/2023

Arrived on site. Found a defective icemaker and dispenser assembly ordering parts; ordrng 1 W11519867 (Cover)

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Cedar Park, Texas 78613

Kimo

Job Details: 07/03/2023

Arrived onsite for a cooktop that was smoking from the bottom. Upon inspection I found no damage to the harness or and other parts of the unit no gas leaks either. I tested the unit by igniting the unit and monitoring it for 30mins - an hour and found that the unit operated as designed I contacted Kent at safety and advised him of my findings and updated the file. 7736747861

We serviced a

KITCHENAID VENTHOOD

Model KVUC606KSS

Near Georgetown, Texas 78628

Lou

Job Details: 07/03/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the filter control board shorting against the chassis, I remove and replaced the board and tested. The lights functioned and then when I tested each speed for the blower, when I got to high, the unit shut off and nothing functioned. I tested voltage at the outlet and to the control and got 122V. I tested ohms readings to the motor and they were within range. Contacted techline and spoke to Steven and advised of the repairs and issues after repairs. Steven advised based off testing to replace the blower and advised information would be documented to previous SR#7736689613. I am ordering the blower, capacitor, filter board and control panel and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11245979 (Capacitor) and 1 W11565531 (Filter board) and 1 W11516463 (Control) and 1 W11035826 (Blower)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, Texas 78741

Matthew

Job Details: 07/03/2023

Arrived onsite for unit getting hot to the touch around control panel and door frame. Tested unit and found console and door frame heating up. Notified customer on unit service pointers W10917778 and W11544031 that reference surface temperature limits. Showed chart breakdown for components. Customer is concerned for child safety. Contacted Safety team SR#7736725707. Safety team recognizes surface temperatures can get uncomfortably warm but have deemed unit is working as designed. Customer may contact customer service at 1800-253-1301.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, Texas 78728

Kimo

Job Details: 07/03/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice maker and found unit operating as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, Texas 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect washer off balance. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. Unit operated as designed and found the unit sitting on a pedestal. Found the unit rocking back and forth as the front right pedestal leveling foot was not correct. Adjusted the leveling foot and leveled the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 07/03/2023

Arrived onsite for previously diagnosed parts. Installed the control board and the ui console. Tested unit and the 2 keys that were not installed are now working. Ran the unit in diagnostics mode and the unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Vincent

Job Details: 07/03/2023

"Arrived on site for washer, inspected unit and work area, customers complaint was washer not finishing the cycle. Ran diagnostics and found error code F7E6. Unit was trying to agitate and spin while in the diagnostics cycle. Tilted unit backwards and found the a handle from a broom stick caught in the belt housing and allowed the motor not to spin. Photos attached to work order. I advised the maintenance from apartment complex that its not cover due to no being a manufacturer defect."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Kyle, Texas 78640

Matthew

Job Details: 07/03/2023

"Arrived onsite for unit, at times taking 2 cycles to dry. Upon arrival inspected unit. Fan diagnostics and found stored error code F6/e1 communication error, not pertinent to current issue. Cleared code and tested. Unit does heat and tumble. Ran air flow check and unit recorded bad airflow. Pulled unit and found vent hose is about 5-6 feet long, kinked and jammed into place. To get laundry door closed unit has no be pushed all the way back. Disconnected line and ran test again. Unit is now showing good air flow. Notified customer that external duct needs replacement/adjustment to allow proper air flow. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Blanco, Texas 78606

Andrew

Job Details: 07/03/2023

"Arrived on site to test unit for broken filter head and cover. Found even with water filter seated correctly filter base seems to be too tight. Filter has to be shoved up putting too much pressure on filter head causing breakage. Recommend replacing filter base, filter head, filter cover, valve, pressure regulator and hose kit. Office to reschedule. ; ordrng 1 67006325 (Filter base) and 1 W11548535 (Valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, Texas 78723

Joe Z

Job Details: 07/03/2023

Arrived on site to install previously ordered parts. Replaced console W11460947. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waco, Texas 76705

Jonathan M

Job Details: 07/03/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pantry door and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Killeen, Texas 76543

Tyler

Job Details: 07/03/2023

Arrived on site for washer shutting down as soon as it started. Upon arrival found no errors in diagnostics found ACU would drip voltage to motor and I replaced it. Found capacitor also failing and replaced it. Retested u it and found washer work8ng as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, Texas 78633

Lou

Job Details: 07/03/2023

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that the bottoms of their cups on the top rack are not drying and sometimes they find water on the inner door panel. I found the customer is using rinse aid and they advised they just started using it. Also, the customer has a water softener system. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I advised that due to the plastic tub and having a water softener system, the unit may not dry as well as other units. I advised that the bottoms of the cups where they are bowed inward and their plastic Tupperware items will not dry and will have some water/droplets still on the items. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Round Rock, Texas 78665

Gerry C

Job Details: 07/03/2023

WOS51EC0HS20 Arrived to inspect time issue. I found the actual issue was the unit would gain a minute in 2-3 days time. I advised the customer this is a known issue with no parts that will correct it and only connecting the unit to their wifi will correct the time issue. The customer understood and will connect to wifi if they elect to. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WET4124Hw0

Near Austin, Texas 78741

Joe Z

Job Details: 07/03/2023

Arrived on site to replace previously ordered parts. Replaced main harness W11090773 and test unit. Timer still will not advance. Contacted techline for assistance. After series of test found that the sensor is grounding out. Inspected sensor and found harness is connected to incorrect terminall and the correct terminal is badly damaged and grounding to chassis. Tech gave SR#7736715761 . tech recommended replacement of sensor. Ordering sensor. Office to reschedule ; ordrng 1 W10816105 (Sensor)

We serviced a

KITCHENAID VENTHOOD

Model KVUC606KSS

Near Andice, Texas 78628

Lou

Job Details: 07/03/2023

"Arrived on site to inspect vent hood not working. Upon further inspection, I found the unit unplugged and tested the outlet and the outlet was good. I removed the light panel and found the filter board had shorted out at the fuse because it had come in contact with the chassis. I removed and replaced the filter board and mounted it correctly. Reassembled the unit and tested and unit is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Kyle, Texas 78640

Matthew

Job Details: 07/03/2023

Arrived onsite for water filter not ejecting. Upon arrival inspected unit. Found housing failed. Replaced housing and secured ejector. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Killeen, Texas 76543

Tyler

Job Details: 07/03/2023

"Arrived on site for u it not going past sense cycle. Upon arrival confirmed issue and found f7e7,f7e6, f7e1, and f8e1 in diagnostics. Found capacitor, actuator and inlet valve all failing and replaced all 3 parts. Reassembled and tested 7nit found no failures or leaks. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Austin, Texas 78749

Kevin

Job Details: 07/03/2023

"Arrived on site and found glass inside drain pump, after clearing dishwasher will drain properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Mustang Ridge, Texas 78610

Kevin

Job Details: 07/03/2023

Arrived on site and inspected dishwasher and found sound insulation is missing. Cabinet to the right of the dishwasher has signs of water damage and customer had run dishwasher previous evening. There is no water underneath dishwasher and no Visible signs of leaking. Ran diagnostic cycle and did not find any leaking. will bring back sound insulation blanket but reason for damage to cabinet is unknown.; ordrng 1 W11124383 (Sound blanket)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS

Near Austin, Texas 78744

Joe Z

Job Details: 07/03/2023

"Arrived on site for center burner not operating. Upon arrival, inspected unit and found center burner is blocked with debris. Cleared debris and test unit. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hutto, Texas 78634

Vincent

Job Details: 07/03/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would fill and do nothing after. Entered diagnostic and retrieved error codeF7E4 F7E1. Tilted unit backwards and found the actuator connector disconnected. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, Texas 78758

Wesley

Job Details: 07/03/2023

Arrrived onsite and replaced the motor and belt. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Temple, Texas 76502

David Z

Job Details: 07/03/2023

"Arrived on site to diagnose dryer that was not drying clothes quickly. Examined unit and tested. I found the temperature setting set to low, 1 setting above air. I changed to hot and ran temps. I found unit proper cycling and hot temps in drum. Unit working as designed and just needed the temp setting bumped. Office to collect diagnostic fee from card on file. Repair completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Austin, Texas 78747

Matthew

Job Details: 07/03/2023

Arrived onsite to replace faulty motor. Replaced sump and motor assembly. Customers installers will be onsite to re-install unit. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Austin, Texas 78753

Wesley

Job Details: 07/03/2023

Arrived onsite and found unit operating with insufficient voltage at the wall. Only showing 75 volts across l1 to l2. Maintenance will follow up to restore power supply

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Austin, Texas 78745

Luis

Job Details: 07/03/2023

Arrived on site for no ice. Ran diagnostics E5 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near New Braunfels, Texas 78130

Andrew

Job Details: 07/03/2023

Arrived on site to test unit for no power. Found terminal block wired correctly. Found breaker was tripped. Cycled breaker and unit now working as designed. Advised customer to have contractor replace faulty breaker. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Park, Texas 78613

Kimo

Job Details: 07/03/2023

Arrived onsite for a washer the has stoped competing a full cycle. Upon inspection I found that the unit would not spin. I replace the gearcase and the actuator. And tested the unit and found the unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Georgetown, Texas 78628

Gerry C

Job Details: 07/03/2023

"WETLV27HW2 Arrived to inspect no fill. I found F8E1 stored in memory and tested. There was no valve actuation on either the hot or cold and I could not feel or hear the solenoids humming, as expected. The circuit, tested from the control side showed open to the valves. I inspected the harness and found the final connector (not depicted within the diagram) unplugged and after reseating it, the issue was resolved. I calibrated and tested the unit, operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Killeen, Texas 76542

Tyler

Job Details: 07/03/2023

Arrived on site for dishwasher not latching door correctly. Upon arrival confirmed issue and found back left side(top2bottom) had been dent3d in and was pressing lower rack against door preventing it from shutting. Found tub damaged and needing replacement. Will need office to reschedule once availability of part is known for at least 2 hr repair for W11409866 tub.; ordrng 1 W11409866 (Tub)

We serviced a

MAYTAG FREEZER

Model MZF34X18FW07

Near Austin, Texas 78723

Luis

Job Details: 07/03/2023

"Arrived on site for ice build up in top right corner. Found gasket not sealing,magnetic strip in gasket slipped preventing gasket seal soft rubber gasket not able to be remolded to seal. Replaced defective gasket remolded gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, Texas 78701

Luis

Job Details: 07/03/2023

"Arrived on site. Compressor and fans running,weak to no frost pattern compressor extremely hot to the touch ordering sealed system parts. R600 unit and will need lockring kit; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 2hrs (2 hrs) and 1 R600 (R600) and 1 Lockringkit (Lock ring kit) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, Texas 78701

Luis

Job Details: 07/03/2023

"Arrived on site for no cool. Plugged unit into power source no lights no power to unit,removed compressor cover found power cord harness not installed to unit,connected power cord to liner harness unit powered on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Georgetown, Texas 78628

Lou

Job Details: 07/03/2023

"Arrived on site to inspect refrigerator with frost build up in freezer section. Upon further inspection, customer advised they had frost build up in freezer section and they had cycled power to allow unit to defrost. Found the unit not installed and leveled properly and the freezer section cleaned out. Tested temperature in the freezer ad found it a 5 degrees. Also found the freezer door difficult to open. Using grease (WP 542638) from van stock, I greased the rails on the freezer rack and bottom drawer and tested. Leveled the unit and tested both RC doors and freezer drawer and all are closing properly. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Buchanan Dam, Texas 78609

Maurice R

Job Details: 07/03/2023

"Arrived onsite for washer not working. On inspection found the wire for the pump was popped off. Fixed the pump tested the unit found the hot water was coming out slow, looked to make sure that sediment had not clogged it up it was clear. Replaced the valves and retested the valve, the hot was coming out faster. They threw in a load and it started to wash. No water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, Texas 78634

Vincent

Job Details: 07/03/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not drying plastics or mugs. Tested unit and found unit heating and operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Bastrop, Texas 78602

Joe Z

Job Details: 07/03/2023

Arrived on site for not making ice. Upon arrival inspected unit and is overflowing with ice. Customer states that the issue is not does not make ice but that it makes too much ice and does not stop producing. Found bail arm is not connected to ice maker. Re installed bail arm and test unit. Unit is operating as designed. No leaks present. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Austin, Texas 78727

Kimo

Job Details: 07/03/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and tested the unit and found unit operating as designed. Job completed.

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM02

Near Waco, Texas 76707

Jonathan M

Job Details: 07/03/2023

"Ive done site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised that the unit stop being able to open the dispenser bucket and they have not been able to dispense or receive ice out of the ice compartment. Found evidence of the fill cup, overflowing, causing water to freeze at the bottom of the, ice container. Went ahead and replace the icemaker in test of the unit. Found no leaks present during the field portion of the cycle on the unit operating as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Austin, Texas 78750

Wesley

Job Details: 07/03/2023

Arrived onsite for concern about check lint screen advisory. No error codes. and found unit operating as designed. Advised customer it would be adviseable to have the duct cleaned as it had not been done in recent memory.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, Texas 76542

Tyler

Job Details: 07/03/2023

"Arrived on site for dishwasher not dispensing rinse aid at all. Upon arrival confirmed issue and found dispenser harness in control not properly attached as well as dispenser still not opening up once power was restored. Replaced dispenser and retested unit. Found no leaks and rinse aid dispenser working as designed. Informed customer to hold high temp wash button for 5seconds, double tap start button before using cycle select to adjust dispenser and pressing start button to confirm selection. Unit working as designed call complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Georgetown, Texas 78626

Gerry C

Job Details: 07/03/2023

"WFG320M0MS0 Arrived to inspect error code. I entered service test mode and found the F2E1 stored in memory. The customer advised the unit will randomly show the error and beep, sometimes in the middle of the night. I advised they can shut the power off to the unit and the breaker box, when not in use, to prevent nuisance error notifications. Office to order part and contact the customer to arrange return service. No gas leaks detected during service. ; ordrng 1 W11620481 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78704

Luis

Job Details: 07/03/2023

"Arrived on site. Per prev tech replaced evaporator thermistor,also replaced heater assembly due to harness connection."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hutto, Texas 78634

Vincent

Job Details: 07/03/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Ran diagnostics and found that the basket was out of round and will need to be replaced. Office to reschedule when parts area available. Will also need to replace cam, belt and gearcase. No leaks where observed during service. ; ordrng 1 W10752719 (Basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Buda, Texas 78610

Kevin

Job Details: 07/03/2023

"Arrived on site and found saved error code FAE2, ran diagnostic cycle and Everything is running properly. Customer is experiencing poor wash results. Error code is for wax motor, Spoke with Techline and SW, Left wax motor unplugged. Discussed running hot water and correct detergent usage. If issue continues will need to bring back vent fan, UI, and replace wash motor. 7736763413"

We serviced a

KENMORE DRYER

Model 110.6234251

Near Harker Heights, Texas 76548

Tyler

Job Details: 07/03/2023

"Arrived on site for dryer that made a loud noise and wont rotate drum. Upon arrival confirmed issue and after disassembly of unit I found idler had worn down and broken belt. Used repair kit 4392065 to replaced rollers, idler, and belt. Found unit working and heating as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Braunfels, Texas 78130

Andrew

Job Details: 06/30/2023

"Arrived on site to test unit for no ice dispensing. Found ice container coupling broken. Also found coupling retention broken on chute. Spoke with SR and verified retention plate comes with chute assembly. Recommend ice container, bottom coupling and chute. Office to reschedule. ; ordrng 1 W11573761 (Chute) and 1 W11347840 (Ice container)"

We serviced a

GE REFRIGERATOR

Model GNS23GGHBFBB

Near Georgetown, Texas 78628

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator with water collecting in the ice bin. Upon further inspection, I found the ice bin with water in it and the customer had a towel at the back left side of the FC section catching the leaking water as well. I disassembled the FC section and found the ice maker tray dripping water at the back right corner. I removed the ice maker and found water running out of the fill tube (photo). I pulled the unit out and attempted to turn the water off at the valve at the wall and found the valve not able to turn. I advised the customer of the situation and I reassembled the FC section and the customer placed a bucket in the drawer to catch the water. ordrng 1 WR57X33326 (Valve) and 1 CNOTE (SCHEDULE ASAP AS VALVE UNABLE TO TURN OFF AT WALL)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78754

Vincent

Job Details: 06/30/2023

Arrived on site to unit 1410 for a dryer that would not tumble. Tested unit and found that the belt had slipped off. Installed the belt correctly and tested unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Canyon Lake, Texas 78130

Andrew

Job Details: 06/30/2023

Arrived on site to test unit for frost building up in FC and freezing evap over. Immediately noticed excessive separation between center mullion and cabinet. Upon further inspection noticed bottom right of FC door gasket not sealing due to bent mullion. Submitted findings to Techline and was advised unit would be sent for review for manufacturer defect. Job complete. SR#7736753804

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Luling, Texas 78648

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for no lights, tested unit found broken door switch, replaced and tested, unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, Texas 78628

David Z

Job Details: 06/30/2023

"Arrived on site to install water line to refrigerator. On arrival spoke with maintenance and advised we can install a line, but we have to charge for the line part. They declined purchasing the part and will resolve with their construction folks. Call completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Bartlett, Texas 76511

David Z

Job Details: 06/30/2023

"Arrived on site to diagnose dishwasher that was leaking when in use. I examined the unit and found flood switch had some water, which has dried out. When i ran the unit I found it was largely full of bubbles and soap suds, which look like dish detergent had also been used. Leak looks to be caused by the massive soap buildup. I ran and drained the unit 3 timed to break down the soap buildup, and unit should work properly now. Repair completed."

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/30/2023

"AER6303MMS0 Arrived to inspect breaker tripping. I tested to 425?F and the breaker did not trip on this unit. Engaging all cooktop burners and verifying current to the back element, simultaneously, did not trip the breaker either. I removed the rear panels and checked wiring and found no issues. Amp draw on bake ranged between 11 and 15 amps, depending which element the unit was utilizing during preheat, and then 11 amps for the bake element during normal cycling. With all top burners operating, 38 amps was the highest current draw and well within the range of the VAC supply. Operational test good."

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Austin, Texas 78732

Paul

Job Details: 06/30/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the strike and ran the auto service cycle. The machine completed the cycle and is working as designed. Call complete.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, Texas 78626

Gerry C

Job Details: 06/30/2023

"ART308FFDM10 Arrived to inspect no ice. I found the harness disconnected at the mid point and corrected. During testing, I found the water supply line at the back of the ice maker inlet was spraying. I removed a damaged section of line and reinstalled into the dispenser assembly. I tested and the unit operated as designed. No leaks observed after repair completed."