We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Austin, TX 78758
Wesley
Job Details: 12/18/2023
Arrived onsite and found unit operating with inconsistent dryer sensor operation depending on the load. Replaced the dryer moisture sensor. Advised on findings and repair. Customer uses dryer sheets. Advised customer on cleaning sensor bars and using time dry for improved consistency. Dryer vent is clean. All checks good. No error codes.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Austin, TX 78704
Wesley
Job Details: 12/18/2023
Sr#7737999554 arrived onsite for stuck burner switch failure. Advised safety and was provided a P and L to repair. Replaced switch and tested. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/18/2023
Arrived on site for range with broken knob. Upon arrival confirmed issue and installed part. Found unit working as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Mountain, TX 78663
Kimo
Job Details: 12/18/2023
"Arrived onsite for a DW that will at times not drain. Upon arrival I put the unit in diagnostic mode and found no codes and the unit operating as designed, I checked the drain hose and found that it was good I did notice that the unit had excess suds at the end of my test I cleared up the Suds and replaced the control as it seem to be a intermittent issue and having the customers monitor the unit I also advised the customer on detergent use."
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the cooktop burners and found the front right takes too long to ignite. Also found the front left takes too long as well. When I went to adjust the front right burner head, I found the screws on the bottom of the head were stripped and the two pieces of the head were loose. I replaced the burner head and retested and it is operating as designed. I adjusted the burner head on the front left burner and retested and it is operating as designed. Retested all burners and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.51783410
Near Lakeway, TX 78734
Paul
Job Details: 12/18/2023
Arrived onsite for a refrigerator that water ran into the ice bucket and froze up but now its not making ice again. I found three harvest cycles of ice jammed up in the top of the icemaker. I explained to the customer this was what caused the water to miss the mold and run into the bucket. I removed all the ice and ran a harvest cycle. The icemaker went thru the harvest correctly and returned to the home position. The icemaker is working as designed and the freezer is at temp. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Leander, TX 78645
Miguel
Job Details: 12/18/2023
Arrived on site with LEDs. Ovules and supply board. Removed and replaced all light modules. Lights now working properly. No supply board needed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bastrop, TX 78602
Matthew
Job Details: 12/18/2023
Arrived onsite for unit making noise during spin. Isolated noise to leaking gear case. Can hear grinding when spinning by hand. Also found cam and actuator need replacement. Need AUTHO. Office to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/18/2023
"MRT711SMFZ02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed compressor, service port and dye drier. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit operated as designed and the noise issue was resolved. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Waco, TX 76704
Jonathan M
Job Details: 12/18/2023
Arrived on site for a washing machine that is flashing the lid lock and is not completing cycles. Inspected unit and work area. Around the unit throughout diagnostics and found an F0 E2 (over suds) error code. Attempted to run the unit through an auto test and found that the machine was registering water being inside of the drum consistently even without water present. The unit would not transition into filling or doing anything else. I removed the pressure hose off the pressure switch and found no difference. Power-cycled the unit and still had the same result. I replaced the control and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Round Mountain, TX 78663
Kimo
Job Details: 12/18/2023
"Arrived onsite for a cooktop that is having issues lighting. Upon arrival I inspected the orifices and found that they were too small, I replaced them and tested the unit and found the unit operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Paige, TX 78659
Joe Z
Job Details: 12/18/2023
Arrived on site with second man MZ. Maneuvered unit from cabinet. Gained access to bottom of unit. Replaced control. Test unit by running a quick cycle. Unit filled and began washing correctly. Unit drains correctly. Unit is operas designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78732
Paul
Job Details: 12/18/2023
Arrived onsite for a cooktop with the center burner still making a puffing noise. I found the burner doing the same thing when the low flame is turned up a little higher and sometimes when it is on low. I changed the burner head and tested getting the same result. The burned head has two gas slots in it for gas to come out and make a flame in the center of the slotted opening when the flame is turned up and when on low a small amount of gas is coming out and lighting from the burner flame causing the puff noise because it is not enough gas to stay lit when turned down. I called techline and spoke with Bruce SR# 7738046828. Bruce advice trying to change the orifice holder and burner caps incase there is warpage causing the issue. Ordering WPW10639175 orifice holder and W10811958 burner cap. RS for Wed 12/27.; ordrng 1 WPW10639175 (Orifice holder) and 1 W10811958 (Burner cap)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/18/2023
Arrived on site to replace damaged console. Opened new part and part is damaged. Will need to re order and reschedule ; ordrng 1 W11197501 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Maurice R
Job Details: 12/18/2023
"Arrived onsite with refrigerator not dispensing water. On inspection the filter check out good, The filter head tested out good. Pulled the dual valve and the valve installed 11/9/23 was bad. Replaced the valve under AE warranty. The water pressure was only half of what it should have been. Pulled the unit out tested the inlet valve in it was good. Why I turn the water back on I noticed the supply line was folded in half. Fixed the issue and the water pressure was better after that. The unit is operating as designed and no water leaks detected during system."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
Sterling
Job Details: 12/18/2023
On arrival verified complaint of not igniting correctly. Found right front and right rear burners not igniting. Found the spark module not sending voltage to igniter. Replaced spark module and unit now ignities correctly. All burners have blue flames and proper pressure. Job complete. operational test good. No leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 12/18/2023
"Arrived on site for oven not working, found all lights off. Found breaker tripped. Reset and found f6e0. Verified continuity between wires. Have 252v and 126v at control. Testing bake element pulls 12 amps. Broils = 16 amps, convection pulls 10 amps. Confirmed speak coming from relay on board. Will need new control. Reset for wed ; ordrng 1 W11261165 (Appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV01
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temp,sin the FC =-2 degrees and RC=33 degrees. I disassembled the FC section and tested the ice maker and it began to operate but when the motor wheel reached approximately 7 oclock the wheel began to move back and forth. Once it began to move forward again it began to move back and forth at approximately 1 oclock and then it completed a cycle. Due to this glitch, I removed and replaced the ice maker and tested and it is operating as designed. I cycled power to the unit o reset the controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Marble Falls, TX 78654
Gerry C
Job Details: 12/18/2023
"WFC150M0JW3 Arrived to inspect heating issue. The customer advised the issue was with the cooktop burners shutting off and not heating. The unit is equipped with the new style safety burners and I advised this is the new way of the exposed element cooktops operation. I verified electrical supply connections and then tested, seeing the cycling affect created but the new type of burner. I advised the customer the unit is operating as intended by the manufacturer."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78704
Wesley
Job Details: 12/18/2023
Arrived onsite for standing gas leak and determined unit leaking from damaged tubing on the range side of the regulator. Left front burner slow to ignite. Ordering unit tubing to repair. Advised on potential long waits for psp items. ; ordrng 1 W11344539 (Left frnt burner head) and 1 W11355244 (Tubing) and 1 W11355919 (Tubing) and 1 W11356251 (Tubing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Moody, TX 76557
Jonathan M
Job Details: 12/18/2023
Arrived on site for a refrigerator that has loose gaskets. Inspected unit and work area. Found both refrigerator door gaskets tearing on the inside causing the doors not to be able to close properly. Replaced both refrigerator gaskets and used gun to mold the gaskets to the doors and cabinet. Tested the unit and the unit is working and operating as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/18/2023
Arrived on site to test unit for microwave not cooking popcorn when selecting popcorn option. Found popcorn bags direction saying tumor to use popcorn option. Microwave heating water correctly no problem found job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Killeen, TX 76549
Tyler
Job Details: 12/18/2023
Arrived on site for dryer not heating fully during cycles. Upon arrival confirmed issue. Found with test kit that the venting of home was clogged near the roof side of exhaust. Found dryer operating within manufacturing specs. Instructed customer on getting a dryer vent cleaning done. Dryer works as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78753
Matthew
Job Details: 12/18/2023
Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Found failed motor. Replaced sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Kingsland, TX 78639
Gerry C
Job Details: 12/18/2023
"WRS571CIHZ04 Arrived to inspect dispensing issue. I found the issue was not with paddle operation, but with water flow and it was just a trickle. A slight movement of the machine forward and the issue was resolved. I advised the customer of my findings. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2023
"Arrived on site to inspect unit for continually filling and draining during a wash cycle. Upon closer inspection found water line had debris on hot after side causing unit to continuously fill. Also found control not responding when putting unit into diagnostics and replaced control as a precautionary. Replaced clogged water valve, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waco, TX 76710
Jonathan M
Job Details: 12/18/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, and dispenser motor tested the unit and the unit began to dispense ice as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78741
Luis
Job Details: 12/18/2023
"Arrived on site. Found defective slides for freezer door,replaced both slides tested door operation unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Horseshoe Bay, TX 78657
Kimo
Job Details: 12/18/2023
Arrived onsite to install properly diagnosed and ordered part. Upon arrival I installed the new grill and tested the unit and found unit operating as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the pump and panel. When I took the plastic off the panel found a scratch on the panel ordering a new panel. Installed the drain pump and the the loud noise was gone but there was an another noise. During the diagnostic mode I found that the recycling pump was not spraying very hard. I installed a new recirculating pump into the unit. The unit is now operating as designed and no water leaks detected during service.; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived in site to test unit for unit giving F1E1 error. Faulty relay on ACU. Replaced control board and ui test unit and unit test good job complete.
We serviced a
LG WASHER
Model WT7300CW01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2023
"Arrived on site to test unit for loud squealing noise. Customer stated she believes she has extended warranty through Best Buy. Advised customer warranty would need to be called for dispatch. No service provided, no fee collected."
We serviced a
KITCHENAID COOKTOP
Model KCIG556JSS01
Near Austin, TX 78739
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for center burner not working. Test unit and found center burner not reading cookware. Will need to replace center burner and display. Office to reschedule ; ordrng 1 W11586463 (Center burner)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Leander, TX 78641
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose oven not keeping proper temp. Customer advised me the unit is about 5 degrees hot. Advised on proper use and to let unit sit after preheat for best cooking results. I advised on how to calibrate unit and dropped -5. I also saw a spot on the bottom of the oven where the coating appears to have been eaten away by milk that had boiled over. Contacted tech line, SR7738015484. Sent picture of spot. Tech line advised that something had to have eaten through the coating, but there is no repair that can be made to the liner coating. Owners can contact customer service for further issues. There is no repair we can make. Advised on cleaning recommendations. Call completed."
We serviced a
KITCHENAID COOKTOP
Model KFGC506JSS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for right front burner getting high when in use after a long period of time. Could not duplicate at this time. Burner is working as designed. Ovens are releasing to much gas will need to replace orifices to LP. Will need 2 hour on return visit to check all tubings for any leaks. Office to reschedule ; ordrng 1 W11193822 (Regulator) and 1 W11502161 (Lp kit) and 1 2hours (2 hours)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL02
Near Spicewood, TX 78669
Paul
Job Details: 12/13/2023
Arrived onsite for a microwave with the door popping open after it closes and sometimes when cooking. I tested the unit and confirmed the door opening after it closes. I installed a latch kit and adjusted the door switch brackets. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the door cam and adjusted the door to make it level. No water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78703
Matthew
Job Details: 12/13/2023
"Uploaded closing doc, unit in warranty. Arrived onsite for unit not filling. Found that was not the issue. Customer noticed water droplets on the left corner of the floor. Ran unit and found no signs of leaks. Customer stated has run several cycles after and has not noticed any drops. Notified customer of possible loading error. Any item blocking the stray arms from turning freely can cause overspray and water to drip out . Customer will monitor. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to replace previously diagnosed wifi module, replaced module but still issues with connection, replaced console and provided customer with Wi-Fi team number customer will call and try to resolve this issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV01
Near Georgetown, TX 78628
Sterling
Job Details: 12/13/2023
On arrival verified complaint of no ice. Temp in FC section is 5F. Jumped ice maker and it did not run. Checked plugged connection by unplugging and replugged unit in and checked voltage found correct voltage. Jump ice maker and unit operated. Possible loose harness causing failure. Harness now seated correctly. Job complete operational test good. No leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Killeen, TX 76542
Tyler
Job Details: 12/13/2023
Arrived on site for washer needing previously diagnosed lower harness. Upon arrival installed part as well as a new cam W10721967(truck stock). Tested unit and found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm01
Near Hutto, TX 78634
Blake
Job Details: 12/13/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the RC door and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78702
Scott
Job Details: 12/13/2023
"Arrived on site for dishwasher not starting . Ran diagnostics and got 7-1 code . During test wash unit would fill but then shut off , and flash code . Replaced sump and motor. Unit passed test wash . No water leaks detected at time of service . Job complete"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Waco, TX 76706
Jonathan M
Job Details: 12/13/2023
Arrived on site for a range that wont seat to the right front burner. Inspected unit and work area. I did confirm the customers complaint and found the coil element open. Replaced the coil element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Matthew
Job Details: 12/13/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit is heating and tumbling. Unit has long dry times. Ran airflow test and found poor air flow. Checked External vent and found several kinks . Recommended customer shorten hose to allow for better ventilation. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Joe Z
Job Details: 12/13/2023
"Arrived on site to install previously ordered parts. Replaced harness, capacitor and actuator. Calibrated unit. Test unit and is operas des. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Oglesby, TX 76561
Jonathan M
Job Details: 12/13/2023
"Arrived on site for a dryer that will not turn on. Inspected unit and work area. I confirm the customers complaint and found proper voltage and polarity going to the dryer. Found the timer not moving and found the knob broken. Customer advise of the knob was really hard to turn from the jump when they bought it, but that they were unaware that the knob had broken. I replaced the timer but will need to order the knob for full repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2023
Arrived on site for a range that is flashing an F9 E0 (range mis-wired) error code. Inspected unit and work area. Did confirm the customers complaint and found the error message sitting on the control upon entry. Ran into into diagnostics and also found an F1 E1 (main control failure) error message. Went to replace the control and found the new control would not display any LED lights. Checked all connections and found all connections were snug. But the old control back on and found the unit LED board illuminating indicating that the control center with me was defective. Re-ordering the control in the office will need to contact the customer about a return date due to limited availability for scheduling.; ordrng 1 W11594156 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Salado, TX 76571
Tyler
Job Details: 12/13/2023
Arrived on site for Asher making a loud grinding noise. Upon arrival confirmed issue. Found rotor screw missing from rotor. Replaced rotor and slider and tested unit. Found no leaks and noise gone. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, TX 76579
Tyler
Job Details: 12/13/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and ice maker not making ice in fc. Upon arrival found heater fill tube harness unplugged. Secured harness and tested fill tub, found line clogged and not removing ice. Rescheduled customer for 12/19/23 to complete repairs. Ordering W11598790 fill tube; ordrng 1 W11598790 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78626
Sterling
Job Details: 12/13/2023
On arrival. Edified complaint of no lint catching on lint filter. Ran air fluff and vent tester and unit would not even activate the device. Disconnected the vent hose and retested device then ran and unit passed with green light. Advised will need to have vent cleaned to remove obstruction. Job complete operational test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Blake
Job Details: 12/13/2023
Arrived on site to inspect dryer not drying clothes. The customer has been running the dryer while its pulled out to prevent the hose being crushed and still found the clothes not drying. I found no heat while running. I also verified the vent hose being straight and clear while I tested airflow. The unit has poor airflow. I removed the vent and found good airflow. The house vent is clogged. I also found the thermal fuse blown. I removed and replaced the thermal fuse and tested. The unit now heats properly. I instructed the customer to get their house vent cleaned before using the unit further. The unit now operates as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Georgetown, TX 78626
Sterling
Job Details: 12/13/2023
On arrival verified complaint of light not shutting off. Replaced harness and interlocks and still light stays on. Called TL and spoke to Chris 7738013542 was advised the triac is still not working and needs to be replaced as well as light socket and ui. Replaced the main and ui as well as light socket and still doesnt turn light off. Advised customer the bulb is a led and may be shorted and needs to be replaced. Customer will order bulb and replace. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cedar Park, TX 78613
Miguel
Job Details: 12/13/2023
Arrived on site for lid being locked closed. Found f5e1. Removed control panel. Removed lid. Replaced lid lock and lid strike. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, TX 78758
Luis
Job Details: 12/13/2023
710Arrived on site for no lights. Diagnosed a defective light switch replaced switch tested light operation unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78754
Joe Z
Job Details: 12/13/2023
"-1 in FC and ice box and 34 in rc. Ran diagnostics and all test passed except icemaker. Got Error code E5.bad. Notice compressor is operating continuously. Removed Evaporator cover and getting incorrect frost pattern. Uploaded picture on SD. Contacted SW for assistance. Recommend having sealed system check pressures and returning with compressor. Ordering sealed system repair. 2 hour weigh , compressor, Uv drier, access valve, r600 kit, and nitrogen. Office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 12/13/2023
"Arrived on site for unit not freezing. Compressor running,removed evaporator cover frost only on copper inlet tube,ordering a new compressor and evaporator. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Copreasor.) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for not working. Customers complain is the double oven not the vent hood. He thinks the oven is in warranty. Advised customer to get with kitchen aid to check for warranty. No money collected no work done.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78748
Scott
Job Details: 12/13/2023
Arrived on site . Replaced lower harness . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78733
Matthew
Job Details: 12/13/2023
Arrived onsite for unit left oven not heating. Upon arrival inspected unit. Ran bake cycle and igniter was not sparking. Pulled unit and inspected. Found igniter disconnected. Secured igniter and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Miguel
Job Details: 12/13/2023
"Arrived on site for refrigerator not cooling at all. Compressor turns on but no heat transfer. Confirmed unit low on refrigerant. Used uv light to determine leak in evaporator. Removed and replaced evaporator. Replaced compressor and drier. Vacuumed and recharged. Verified operation, call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78757
Luis
Job Details: 12/13/2023
"Arrived on site. Installed parts prev tech ordered found filter not fully exiting housing,adjusted shelf assembly and filter housing. Tested operation filter able to be removed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the igniter on the front center burner. The burner now ignites on the first or second spark. The unit is operating as designed and no gas leaks detected during service.
We serviced a
AMANA WASHER
Model MVW7232HC0
Near Manor, TX 78653
Blake
Job Details: 12/13/2023
"Arrived on site to inspect washer noise. I found error code F1E2 and F0E7. I inspected the gearcase and found it leaking a lot of oil as well as some water dripping from the tub seal. I also found damage to the rotor teeth. I removed and replaced the gearcase, slider, and rotor and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on loading and detergent use."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Andice, TX 78628
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose dryer stopping during cycle. On arrival customer said unit would stop drying after 10 or so minutes. I tested the unit and confirmed if the moisture sensors had nothing contacting them, cycles would end quicker. I also advised the customer to turn off the ecoboost option to make sure clothes dry quicker / better as ecoboost frequently leaves clothes damp. I tested the unit with the customer present and with a good sized load the clothes dry correctly. Unit has no error codes present. Unit working as designed. Repair completed."
We serviced a
JENN-AIR RANGE
Model JGCP548HL00
Near Kingsland, TX 78639
Lou
Job Details: 12/13/2023
"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the front middle burner not igniting/taking too long to ignite. I removed the burner head assembly and loosened the screws on the bottom and adjusted the top and bottom sections and retightened the screws and tested. Unit is operating as designed. I retested all burners one more time and the unit continues to operate as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Leander, TX 78645
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. On inspection the appliance company that delivered the freezer was working on the door and had the trim off. I gave the trim to the technician working on the door. He installed the trim when he reinstalled the door. Pp
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for panel not responding. Could not make unit respond it was frozen. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78703
Matthew
Job Details: 12/13/2023
Arrived on site for unit. Not operating. Customer stated I was having a wash cycle interruption and now the unit is not powering on at all. Inspected unit and found failed control board. Replaced board and tested. Unit is now functioning properly. Job complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Austin, TX 78737
Leonardo
Job Details: 12/13/2023
"Arrived on site to test unit for center rear burner not igniting. Found burner clogged, removed burner head and cleaned it. Test burner and burner igniting correctly, center burner igniting but making noise due to burnerHead has clogged. Removed clogged and burner working better and ignjntg at this time. Advised customer he might have to replace the burner heads due to the clogged from cleaning. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hutto, TX 78634
Blake
Job Details: 12/13/2023
Arrived on site to inspect drain hose leak. I found the drain hose boot torn causing it to leak water at the reservoir connection. I am ordering the drain hose to resolve. I left the unit unplugged and instructed the customer not to use it. ; ordrng 1 W11414944 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to replace previously diagnosed diffuser and fill gaps with sealant, ice maker is cycling and making ice, customer had store bought ice in the dispenser and it clumped up around the auger causing it to cease up, removed ice tested, ice is now dispensing, replaced diffuser and sealed gaps, advised customer to pull back all items from the back wall to allow air to circulate properly, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near The Hills, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for damaged front door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Killeen, TX 76549
Tyler
Job Details: 12/13/2023
Arrived on site for range with cooktop on light staying on. Upon arrival found all else working and intact. Inspected inf. Switchs and found front right switch burnt and failing. Was able to remove cooktop on indicator when switch was disconnected from range. Rescheduled customer for 12/19/23 to complete repairs. Ordering WP3149400 switch; ordrng 1 WP3149400 (Inf. Switch (front right))
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78729
Wesley
Job Details: 12/13/2023
Arrived onsite and replaced the vent and vent bezel. Unit is now operating as designed. Advised customer on findings and design specifications. All checks good.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Leander, TX 78641
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose venthood with bulb issues. Customer clarified that every few days the right bulb and the right bulb only will fail. Left bulb has not failed once, but right bulb has failed several times with OE bulbs and off brand. Ordering a new light socket assembly to resolve, could not see any obvious indicators of failure. Advised customer to try using some of their bulbs on the left light to see if it fails. Ordering a socket assembly. Office to schedule return. ; ordrng 1 WPW10638164 (Bulb Socket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78744
Matthew
Job Details: 12/13/2023
Arrived onsite to replace faulty basket. Replaced basket and tested. Also replaced guard and screws. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS0
Near Liberty Hill, TX 78642
David Z
Job Details: 12/13/2023
Arrived on site to diagnose vent hood that had a dead blower. Tested unit and confirmed blower will not turn on at all. I examined the molex connector for the blower and confirmed it has a very loose fit and wiggling it turns on the fan. I bent the harness connector slightly to give it a better fit in the molex. Reconnected and tested and verified proper operation. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78730
Luis
Job Details: 12/13/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Lou
Job Details: 12/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I evacuated the system and removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressure held good. I installed 48g of R600 refrigerant and tested the unit. Unit is cooling and the evaporator has a good frost pattern. Unit is operating as designed. No water connection/leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78753
Wesley
Job Details: 12/13/2023
Arrived onsite and found unit operating with shorting under load issues. Replaced control and sensor. Unit is now operating as designed. Possible electrical supply concerns during testing used different outlet to restore function and Advised customer on repair and possible ongoing electrical supply concerns.
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Austin, TX 78723
Joe Z
Job Details: 12/13/2023
Arrived on site for cooktop indicator light not operating. Upon arrival test unit and light does not come on when any burner is turned on. Removed cooktop from cabinet and removed top to access harness and light assembly. Found fractured lens. Light does operate just is out of position. Need to replace lens. Ordering indicator lens. Office to reschedule ; ordrng 1 W11690131 (Indicator light lens)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Austin, TX 78757
Wesley
Job Details: 12/13/2023
Arrived onsite and found cosmetic failure bent console receiver due to failed cooktop structure. Ordering cooktop and receiver mounting brackets for the console as well as center underside screw and mount clip. ; ordrng 1 W10795406 (Cooktop) and 1 W10289170 (Support) and 1 W10289169 (Support right) and 1 W10289169 (Grommet insert) and 1 WPonly (Customer request)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Mustang Ridge, TX 78610
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for range not working, tested unit and found bake and broil igniters not igniting but safety valve is opening, will need to replace DSI board, ordering DSI board and igniters as precautionary, office to reschedule.; O-emld tckt"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS243GX0
Near Austin, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived on site to install new cup shelf. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78628
Sterling
Job Details: 12/13/2023
On arrival verified complaint of dishes not drying. Rinse aid dispenser is empty. Ran diag and found no error codes. All components activated correctly during diag test. Advised customer will need to use rinse aid. Job complete operational test good no leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2023
"On site for a refrigerator that still has a defrost issue. Inspected unit and work area. The unit was running and had a major defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost sensor open. Checked resistance from the control through the defrost sensor and found it reading 49.5 k ohms Indicating temperature is below -20?. Gained access to the defrost sensor and found it reading 44.1 k ohms of resistance. Checked again from the control and still found 47.4 k ohms of resistance. I checked through the defrost heater and found it reading 91.1 ohms of resistance. I called whirlpool techline and spoke to Austin SR# 7738013150. He had me run a few tests, but advised to replace that heater and check the wiring at the molex connector underneath. Replace the defrost heater and found the Molex connector underneath behind the dryer not fully seated properly. He advised that his assumption with the random readings from the control may have been due to improper seating of the connectors. Fixed the fitting and the unit is now working and operating as designed. He advised to call back if any other issues persist. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for door issues, customer stated the door is wobbly when opening from the sides, explained to customer that door needs to be opened from center and the wobble in the door is per design so the door can seal and readjust, slightly lifted right side of door to even gaps on the FC door, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Gerry C
Job Details: 12/13/2023
"WRS315SNHM06 Arrived to complete charge. I measured the FC internal temperature and found it at 12F, but unknown when the last time it was opened. Customer advised it appeared to be cooling well since the repair. Upon inspection, prior to charging, I discovered the factory joint at the Yoder loop entry point had a very minor leak, which was undetectable without dye and the likely cause of the initial cooling failure. I removed the section of tubing and re-brazed, and then vacuumed and charged. Operational test good, no water connections to unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for refrigerator making noise. On previous visit found a bolt on the compressor and a copper tube laying on the compressor. Once those issues were fixed there was a slight noise coming out of the compressor. If I put my hand on the compressor the noise goes away. I installed damper pads to the compressor to help with noise.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Cedar Park, TX 78613
Miguel
Job Details: 12/13/2023
Arrived on site for water in the filter area. Confirmed water valve seems to be leaky into tub when off. Verified drain loop. Replaced water inlet valve. Verified operation. No leaks. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel, main control, inverter, magnetron, cover plate and microwave control failures, I removed and replaced all mentioned parts and tested. Unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for noise during spin, tested unit and found oil leaking from gearcase, replaced gearcase and slider, tested unit, unit is now running as designed, no leaks detected. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ08
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for water leaking out of the freezer, tested unit found drain tube was frozen causing defrost water to accumulate on the bottom of the freezer. Attempted to thaw out the drain tube but water would still not drain properly, inspected drain tube and found red plug restricting water flow, removed plug and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Georgetown, TX 78633
Sterling
Job Details: 12/13/2023
On arrival verified complaint of unit glass bent upwards. Checked unit installation is correct and weight is held on the metal lip and not the glass. Replaced cooktop and called TL 7738019837 Steve to document multiple failures of cooktop. Job complete operational test good.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Weir, TX 78626
David Z
Job Details: 12/13/2023
Arrived on site to install new igniter to resolve oven not firing properly. Replaced igniter and verified proper operation. Reinstalled unit and leveled. With customer present demonstrated proper operation. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, TX 78735
Scott
Job Details: 12/13/2023
Arrived on site for dishwasher leaking . Found supply line not tightened enough . Tightened connection. No other leaks or issues with unit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Gerry C
Job Details: 12/13/2023
"WRS588FIHZ00 Arrived to install door. I removed and replaced the door assembly and found that it could not be set to the correct height. The left hinge is faulty and cannot be set correctly. Office to order part and contact the customer to arrange return service. The customer has requested GCO. No leaks observed during service. ; ordrng 1 W11293374 (FC Hinge) and 1 GCO (Per Customer Request, GCO)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Troy, TX 76579
Tyler
Job Details: 12/13/2023
"Arrived on site for dryer, making a screeching noise. Upon arrival confirmed complaint and found bearing kit Had failed. Replaced bearing kit assembly and found dryer working as designed with no noise. Call complete."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/13/2023
Arrived on site and replaced previously diagnosed evap and compressor. Vacuumed system and held pressures for 20mins. Found I do not have proper fitting for r134a tank to pressure hoses. No parts needed. Office to reschedule. ; O-emld tckt