Service History 70

We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found the motor clicking but no function during wash indicating a failed motor assembly. The heater came on as designed. No leaks detected and the unit is working as designed. Job compete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/27/2021
"Arrived on site for refrigerator intermittently freezing and no ice. Found at time of service freezer work and ice bin half full. Performed diagnostics mode and tested all components and found operating. Ran deli test 63 on and opened and closed drawer, found lights staying on. Called Whirlpool tech support and spoke with Chris he stated what could be shorted but with not in state of failure no way to pinpoint failure. Continued to test components and found door on display showing door open when closed. Continued to test deli drawer and found light went out on control. Tested with deli control and found no difference. Found failed deli harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Luis
Job Details: 10/27/2021
"Arrived on site for no cool in fresh food section. No air flow entering fresh food section,found evaporator incased in ice. Ran diagnostics bimetal reading open,defrosted evaporator replaced defrost bimetal,checked air flow to fresh food section good. ; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Tyler
Job Details: 10/27/2021
"Arrived on site for washer not functioning and spinning cloths out well enough, which then lead to longer dry times in dryer (per customer on arrival). After further inspection I found inner basket wields had snap and came loose from tube shaft that was still attached to the gearcase. Will need to return with new tub and spanner as well as previously sent parts to complete repairs. ; ordrng 1 Cnote (See att. Note) and 1 WP21366 (Spanner) and 1 W10554251 (Inner basket) and 1 W10780045 (Suspension rods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Killeen, TX 76541
Al
Job Details: 10/27/2021
"Arrived on site and inspected both ice dispenser and water wouldnt dispense. Found the control lock was engaged, not allowing the water to dispense. Turned the control on and water dispensed. Ice still wouldnt dispense. Order the Auger motor, coupling and solenoid to complete repair. Needs more work.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Coupling (YOKE)) and 1 WP2152713 (Solenoid (for auger motor))"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Killeen, TX 76542
Tyler
Job Details: 10/27/2021
Arrived on site for washer banging around during spin cycle. Upon arrival confirmed issue but found no errors in diagnostics. After further inspection I found both inner/outter tubs leaning to far into back right corner and also found suspension rods all nearly completely depressed and not securely holding baskets. Replaced suspension rods then reassembled and tests unit with medium size load of laundry. Found unit completed full cycles with no banging around call complete
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76708
Jonathan M
Job Details: 10/27/2021
"Arrived on site for a dryer that?s taking two or three times to dry clothes. Inspected unit and work area. Ran a vent test kit on the unit and found the airflow showed poor for all dryers. Removed the vent hose off the back of the unit and tested the airflow again. Found the unit registered good airflow for all dryers. Under the vent hose at the wall and reached in to the vent going up. Removed a huge clump of lint blocking the airflow going up towards the roof. Could not reach any further and reattach the vent hose to check airflow at that point.The vent test kit still showed poor airflow for all dryers. I advise the customer that their issue is with poor ventilation going out of the home and that being that the issue is inside the vent inside the wall, they would need to have a vent cleaner come out to clean their vents properly so their dryer would not take multiple cycles to dry. I called whirlpool Techline and spoke to JR SR# 7732096583. Advised that based on the current information, there were no repairs that could be made to the unit to fix their ventilation issue. Advised the customer we need to have their vents thoroughly inspected and cleaned prior to any further service being done on the unit. Advise customer of deadlines findings. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 10/27/2021
"Arrived on site for rains not allowing oven to keep gone. Upon arrival found no Aaron Diagnostics but confirm the oven was not turning on after further inspection I found the terminal block main harness and power cord had broken at this time the power cord is still salvageable but we will need to return of the new main harness and terminal block assembly in order to complete repairs inform customer at this time unit would need to stay unplugged due to safety reasons until repairs are completed. ; ordrng 1 W11458883 (Main harness) and 1 Cnote (Office please see att. Note from Tg)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76549
Tyler
Job Details: 10/27/2021
Arrived on site for washer making clicking noises. Upon arrival confirmed issue and found f7e6 error. After further inspection I found newer style actuator had failed and popped out of cam. Replaced actuator with factory approved actuator and reassembled and tested unit. Found washer fully functioning as designed call complete
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Waco, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for a washer that is making noises still. Inspected unit and works area. Confirm the customers complaint and checked underneath the unit. Found the cam had been disconnected from the gear case. Reattach the cam and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Temple, TX 76504
Tali W
Job Details: 10/27/2021
"On site for dryer making loud noise during operation, confirmed complaint. Replaced rollers. Unit still operating louder than normal. Unit needs motor, belt, touch up, and sound insulation. Office to reschedule when part availability is known.; ordrng 1 72017 (Touch up) and 1 W11409002 (Pad) and 1 W11113654 (Sound pad kit) and 2 WPW10112927 (Sound pad)s and 1 279838 (Heater) and 1 341241 (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Robinson, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Confirmed the customers complaint and found very little airflow coming from the air by full. Check Bonita unit and found evidence of an airflow defrost issue. The customer advised that someone had accidentally spilled some thing in the refrigerator and it had leaked down through the air returns back to the freezer. Disassembled freezer and found frost buildup over the entire evaporator. Checked continuity and resistance through the bimetal and heater and found them both within range. Found the evaporator fan running properly. Steamed off excess frost and found ice buildup inside one of the return channels. Steamed out ice and reassembled unit. Unit began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Temple, TX 76502
Tyler
Job Details: 10/27/2021
Arrived on site for wall oven not turning on. Upon arrival found unit off. Breakers not tripped. After further inspection I found u it was incorrectly wired and causing unit not to turn on. After repairing wiring I found ACU had failed from miss wiring. Replaced ACU. After reassembling unit I found unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Tali W
Job Details: 10/27/2021
"On site for fridge not making ice. FC 5 degrees. Test 56 IM error: E5- IM thermistor bad. Replaced ice maker. Ran test 57 harvest- unit completed. Ran fill test-IM filled. Informed customer to allow 24-48 hours for proper cooling and ice production. Also, to discard first couple batches of ice. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Robinson, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Confirmed the customers complaint and check the back of the unit. Found the shipping but had not been removed from the back of the unit causing the off-balance issues. Remove shipping bolts and tested the unit. The inner began to operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/27/2021
"Arrived on site for dishwasher that is not cleaning dishes and not drying. Inspected unit and work area. The customer advised that her dishes are coming out dirty like they have not been washed. I ran the unit through diagnostics and found an F8 E2 (inlet water valve electrical problem), F10 E2 (vent wax motor electrical problem), and F7 E1 (wash motor single speed failure) error codes. Around the unit through an auto test and found the unit filling but the wash motor barely spraying any water through the spray arms. Unit will need a new wash motor assembly, control, and vent motor for repair. Ordering wash motor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11416362 (PUMP AND MOTOR )"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite to install previously diagnosed parts. I installed all parts needed from previous visit. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Robert
Job Details: 10/27/2021
Arrived on call for complaint of top rack falling. Found adjuster damaged. Installed adjuster kit.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F2-E1 stuck key. Performed automatic test cycle. Ran manual test cycle and found no cold water when activating. Measured voltage to valve and found 120 volts. Found failed inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
"Arrived on site for a freezer not cooling well. Upon arrival the customer stated that product in the unit had started thawing out. I checked temps and found the unit at 28?F. Upon further inspection I found the evap cover covered in ice. I put the unit into diagnostics mode and found the heater never turned on when activated. I checked voltage at the wall and found it good. I then gained access to the control and activated the heater. I checked voltage going to the heater and found it good. I gained access to the evap and ohmd out the thermistor and found it bad. I installed the new thermistor. The unit is now working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
Arrived n site for front left burner switch not turning like the other switches. Inspected unit and work area. Found front left dual burner different switch that the other 3. Informed customer on switch being different than the other 3 switches. Customer stated that the one at Lowe?s is not like that. Replaced knob and found no difference. Will need to replace dual burner switch. ordrng 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 10/27/2021
Arrived on site for dishwasher leaking. I inspected the unit and work are? I found the top rack adjusters have broken causing the rack to fall. I ran the unit through a diagnostics cycle and found fault code F9e1 diverter lost position. I ran a diagnostics cycle and found the unit leaking from the diverter.
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, TX 78731
David Z
Job Details: 10/27/2021
"Arrived on site to diagnose dryer throwing F3E5 error at times when multiple cycles are run. Verified error present in diag mode. Ran unit and did not see error pop. Called tech line and spoke with rep, SR7732095436. Checked resistance at the control and sensor, and found both good. Tech line recommended power cycling unit and reseating connectors and having customer retest. If issue returns we need to replace wiring harness, sensor harness and control. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78735
Kevin
Job Details: 10/27/2021
"Arrived on site and tested unit for clicking noise and not advancing cycles. For failed actuator. Installed new actuator and tested unit. Unit tested good, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection,I tested the temps in the FC=4 degrees. I found frost built up on the FC evap cover. I tested the damper in diagnostics and it is operating as designed. I tested the defrost thermistor in diagnostics and its reading shorted out. I removed the evap cover and found a large amount of ice/frost built up on the evaporator. I tested the evaporator heater and it is operating as designed. I removed and replaced the defrost thermistor harness and removed the ice/frost from the FC evaporator and tested. Unit is operating as designed and the evaporator has a good frost pattern forming. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dishwasher door falling down. Upon inspection I found the hinge pads had broken off. I replaced the hinge pads and the door is now functioning as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Copperas Cove, TX 76522
Al
Job Details: 10/27/2021
Arrived on site and for a dishwasher not heating. Ran diagnostics and found the control removed the heater from the circuit due to water heating issues. Ran diagnostics and reset the control so the heater would be included back in the circuit. Heater came on and now heats properly. Advised customers to purge the hot water before turning on the unit to avoid any further issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 10/27/2021
Arrived onsite for to replace previously diagnosed parts. Replaced main wire harness. Tested cooktop and bake functions. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48FTX02
Near Austin, TX 78703
Luis
Job Details: 10/27/2021
"Arrived on site. Found no lights or unit not powering on,gained access to compressor compartment found power cord disconnected from outlet,plugged power cord to outlet,lights and fans powered on,compressor not powering on. Diagnosed a defective inverter control,replaced inverter control,powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose a range that is not responding to user input. Found control touch pad shorted and replaced control. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78738
Robert
Job Details: 10/27/2021
Arrived on call for complaint of control reset during baking. Found the bake and broil element damaged. Replaced both elements. Test operation and oven heating properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
Kevin
Job Details: 10/27/2021
Arrived on site and inspected washer and found F7e6 saved error code. Attempted to run washer in diagnostic cycle and Gearcase is seized. Will need to bring back all parts to rebuild washer.; ordrng 1 W10909670 (Nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W11027980 (Nut) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"
We serviced a
WHIRLPOOL OVEN
Model PRG4810NP
Near Austin, TX 78732
Robert
Job Details: 10/27/2021
Arrived on call for complaint of burners not working. Found the customer just needs to give them a good cleaning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Niederwald, TX 78640
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected refrigerator and found valve is cracked and leaking, took one picture. After replacing it fridge is operating properly. No water leaks detected at time of service, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
Arrived on site for the drum rusting. I inspected the unit and work area. I found the outer panel starting to rust along the rim of the inside. I can see paint bubbling up from inputirties during the initial paint. I am ordering the outer panel. The office will reschedule when we have an eta on the part.; ordrng 1 W10806345 (Outter panel)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Smithville, TX 78957
Matthew
Job Details: 10/27/2021
Arrived on site for dryer not turning on. Upon arrival tested unit and did not start. Ran voltage test at power block and found 123 vac on leg 1 and 124 onL2 but measured 0 voltage from L1 to L2. Instructed customer to call electrician to resolve issue. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78750
Taylor M
Job Details: 10/27/2021
"Arrived on site to replace previously diagnosed control, i gained access to the unit and removed the faulty control, i replaced the control and put the unit into a service diagnostics cycle and found that the unit is now operating properly as designed with no fault codes. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
Arrived on site for a washing machine that would continue to drain and the door would stay locked when on. I gained access to the control and found it sending constant voltage to the pump. This indicates a faulty control. I replaced the control and then tested the unit. Upon further inspection I found a wire to the control stripped and cut. I repaired the harness. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected uni for heating element not turning on. Found loose connection on the heating element. Secured connection. Ran diagnostics and found no error codes and uni passed all tests. At the end of heating element was hot, working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5520SQ0
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dryer not operating. Upon inspection I found the breaker tripped and would trip every time I plug the dryer in. I began offloading the components with PR. We found the timer faulty but found some issues still remain. We kept tracing and found the operating thermostat is also faulty and will need to be replaced as well to complete the repair.; ordrng 1 WP3387134 (Tstat)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 10/27/2021
Arrived onsite for for water not filling properly. Upon arrival tested unit for both hot and cold water valves. Both are working properly. Ran diagnostics and there were no error codes. Unit tested good. Could not duplicate issues. Instructed customer on use and care and how to use proper wash type. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found icemaker double filling and dispenser motor locked up. Both parts will need to be replaced to complete repairs. .; ordrng 1 W10822606 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
Arrived on site for Fridge not cooling. I inspected the unit and work area. I tested the fans and found the rc evaporator fan not coming on. I gained access to the control and found good voltage from the control to the fan. I gained access to the evaporator fan and found a piece of foam stuck in the fan. I removed the foam and the fan came on. I reassembled the unit and tested it again. The unit is working as designed. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HBS09
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for damage, tested unit found top back right corner smashed in
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/27/2021
Arrived on site for WILL NOT START WHEN BUTTON PUSHED--JUST THE LIGHT COMES ON WHEN YOU PRESS THE BUTTON--NO NOISE. Tested thermal fuse and it had continuity. Removed drum and gained access to belt switch. Belt switch was showing open. ; ordrng 1 WPW10237959 (Door switch) and 1 279782 (Belt switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRB25FHSS02
Near Driftwood, TX 78619
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for ice maker leaking, tested unit found ice maker cracked causing leak on rear side, removed ice buildup, replaced ice maker, tested ice maker, ice maker working as designed no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78735
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected unit for not advancing through cycle. Found no voltage to the valve. Installed new control board and tested unit, unit tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Lakeway, TX 78738
Luis
Job Details: 10/27/2021
"Arrived on site for no ice. Ran diagnostics good water flow and pumps working,weak frost formation on evaporator plate diagnosed a leak in the system unit would need a new compressor,evaporator,service valve and drier.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2021
Arrived on site for Standing water inside the dishwasher. No turning on. No tripped breaker. Found no power at console when buttons pressed. Checked voltage at junction box and was only getting 3.65 volts. Used extension cord and plugged in dishwasher to an outlet near the cooktop and dishwasher turned on. Ran diagnostics and no error codes came on. Ran through full diagnostics cycle and dishwasher is running as designed. No leaks detected. Customer will need to contact the builder to check GFCI outlets under the kitchen sink. I reset the GFCI outlet where the coffee machines are located and the garbage disposal would turn on. Tried plugging in dishwasher to the same outlet the garbage disposal was plugged into and the dishwasher would not power up. Three outlets total need to be checked. Two under sink and one where coffee machine / coffee bean grinder are located. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Andice, TX 78628
Lou
Job Details: 10/27/2021
"Arrived on site to inspect wall oven temps. Upon further, the customer advised that they recently had their inspector check their oven and found the unit 25 degrees too cold. Inspector used a round metal thermometer to test. I advised the customer that a multimeter with thermal lead has to be used to test temps in an oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 421 degrees. My next 5 readings were 329, 383, 341, 385, 342 for an average temp of 356 degrees. I advised the customer that the unit is operating as designed and temps are within range of Whirlpool recommendations. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for refrigerator not cooling in either section. Upon arrival I found RC=37 FC=17 with not man food items due to the customer losing all food. I accessed the evaporator and found it in defrost with the heater red hot and the evaporator completely thawed. I found the thermistor too far down on the evaporator. I accessed the control box and verified resistance of both thermistors. I replaced and corrected the location of the evap thermistor and replaced control box due to a communication issue between the 2 components. I powered on the unit and observed frost pattern. The evaporator frosted as designed and the unit is operating as designed at this time. I advised the customer to give it 24 hours before restocking but also monitor closely over the next few days. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/27/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2021
"Arrived on site to inspect unit for leaks under the freezer, upon inspection found the unit full of ice due to a bad drain tube, cleared drain tube and tested with water. All water drained. Complete"
We serviced a
GE MICROWAVE
Model PVM1970SR1SS
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to inspect microwave control panel not responding. Upon further inspection, I tested the unit and none of the keys would respond. I removed the control panel and cleaned the ribbon and retested and was able to get a few of the keys to respond. I removed and replaced the comtrol panel and retested and unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Matthew
Job Details: 10/27/2021
"Arrived onsite for washer not agitating. Upon put unit in diagnostics and found stored error code F7E6 motor fault. Ran auto test and confirmed no agitation. Inspected underneath unit and found faulty actuator. Per Whirlpool recommendations, actuator must be replaced with current version. Adjusted actuator for customer to use while waiting for part. Part was RWO. Will return with part. Office to reschedule.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Florence, TX 76527
Jonathan S
Job Details: 10/27/2021
Arrived on site for washer not draining and door dropping down when opening. Inspected unit and work area. Gained access to door latch and released manual. Removed clothes from unit and performed diagnostics mode. Found drain pump activating but not draining. Measured incoming voltage to motor and found 120 volts. Found failed drain pump. Removed door and disassembled. Found door hinge pivots broken from hinge. Will need to replace pump assembly and hinge. ; ordrng 1 WPW10208415 (door hinge)
We serviced a
MAYTAG DRYER
Model MED5870TW0
Near Killeen, TX 76542
Tyler
Job Details: 10/27/2021
"Arrived on site for dryer turning on but not heating. Upon arrival confirmed complaint and also confirmed 240v power supply. After further inspection I found cause of issue was element grounding put them leading to high limit cutoff breaking. Replaced both parts then reassembled and tested unit. Found dryer temps fluctuating within safe ranges, not over heating, and cyclings as designed. I formed customer of findings. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
"Arrived on site for an ice machine that was not powering on. Upon arrival the unit was unplugged. I plugged the unit in and it immediately turned on. I put the unit in diagnostics mode and found all loads running as designed. I checked voltage at the wall and found it good. I gained access to the external pump and found it in good shape. Upon further inspection I found significant corrosion on the low side line from the compressor, and a small leak/corrosion at the chassis where the drain line is attached. I informed the customer of my findings. Due to the customer having hard water and the symptoms he experienced
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Tommy
Job Details: 10/27/2021
"Arrived onsite for microwave sparking.
We serviced a
JENN-AIR VENTHOOD
Model JXT8136ADS
Near Austin, TX 78703
Jacob
Job Details: 10/27/2021
"Arrived onsite for vent hood not working. Looked at the unit and saw that the connector had some grease inside the connector, cleaned away some of that grease and plugged the unit back in and control started working again, also had me replace a light bulb the customer had.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX0
Near West Lake Hills, TX 78746
Taylor M
Job Details: 10/27/2021
"Arrived on site to diagnose dishwasher with constant beeping alarm at the end of the cycle, upon accessing the unit I found no power to the unit, i plugged In the unit and accessed service diagnostics, I found no fault codes. I put the unit into a diagnostics cycle and found that the unit is operating properly as designed, found no issue persists. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 10/27/2021
Arrived onsite for not washing dishes and found float switch lodged up and out of place causing no fill. Corrected issue and advised customer on repair. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW01
Near Austin, TX 78759
David Z
Job Details: 10/27/2021
"Arrived on site to follow up on refrigerator with cooling loss in the RC. Tested evap fan for RC, customer advised me the fan never comes on its own. If we test the fan in diag, it does run when triggered. Called tech line and spoke with 2 different reps. First rep recommended checking all wiring for corrosion. Found no corrosion or issues with the wiring at the control or the fan. When testing wiring at the control and moving wires around, fan came on. When I tapped on the cabinet around the wiring harness the fan would cut off. Was able to wiggle wire and tap cabinet and got fan to activate again, but tapping killed it again. Was not able to reactivate fan. Followed up with tech line and advised on damaged signal wire in cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Marcos, TX 78666
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for not cooling and frost buildup, tested unit found heater element disconnected on evaporator, secured connection, tested unit, heater now engaging, defrost evap with steamer, evap fins on bottom right corner look like someone has pried before, put unit in basic defrost, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Manor, TX 78653
Matthew
Job Details: 10/27/2021
"Arrived onsite for dishwasher not draining properly and having a potential leak. Upon arrival tested unit and found faulty drain motor. Replaced motor and tested. Drain pump is working properly. Ran test to check for potential leaks. No leaks present at this time. Notified customer that dishes need to be loaded properly as to not block spray arms from spinning, could potentially cause overflow in one area. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS1
Near Austin, TX 78731
Taylor M
Job Details: 10/27/2021
"Arrived on site to replace previously diagnosed ice maker, upon arrival I gained access and removed the ice maker, I replaced it and jumped t and h to verify the switch has proper power and the ice maker has proper power to run the harvest cycle, the harvest cycle completed and the fill valve filled the ice maker, unit is operating properly as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW1
Near Leander, TX 78641
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose an oven that is not cooking at proper temperature. Tested unit and found calibration is correct and no changes were needed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose an oven that is not cooking at proper temperature. Tested unit and found calibration is correct and no changes were needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78717
David S
Job Details: 10/27/2021
Arrived on site to install previous diagnose part. I gained access to the rc evaporator and replaced it with new. The unit is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near San Marcos, TX 78666
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in mid cycle replaced ice maker, ran service test 120, ice maker passed, ice maker valve filling as designed, customer stated erratic water dispensing issues, found found top left hinge cover with sensor broken
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC LED module flickering and all of the LED modules flickering in the RC section except for the front module on the ice maker housing as it was burnt out. I removed and replaced the module and tested the lights. All lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78745
Kevin
Job Details: 10/27/2021
"Arrived on site to install previously inspected parts. Installed new Gearcase, cam, belt, washplate, motor, and cam kit. Tested unit, unit tested good. No leaks detected, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 10/27/2021
"Arrived onsite for clothes still wet after wash cycle. Upon arrival tested unit and found unit not agitating. Inspected underneath unit and found faulty actuator. Per Whirlpool recommendations, must replace actuator with current part. Ordering actuator. Office to reschedule. ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, TX 78621
Matthew
Job Details: 10/27/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Found frost buildup on ice tray arm not allowing harvest cycle to complete . Removed buildup. Ran harvest test and passed. Ran filling test and passed. Unit is now functioning properly. Recommended customer leave temperature settings at recommended to avoid frost buildup. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
"Arrived on site for range leaking. I inspected the unit and work area. I found the unit not hooked up to the gas line. I hooked the unit up to the gas line using plumbers puddy. I used uv leak detector on the regulator, and watched for any leaks. I found no leaks at the range. I tested the unit and found it working as designed. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB7759SAS0
Near Cedar Park, TX 78613
Tommy
Job Details: 10/27/2021
Arrived onsite for panel not operating as designed. Upon arrival found unit panel damaged and not operating on serval buttons. Replaced board and tested unit is now operating as designed. Job Completed.
We serviced a
KENMORE REFRIGERATOR
Model 106.5110211
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/27/2021
"Arrived on site for refrigerator having ice in bottom of freezer and to replace water filter. Inspected unit and work area. Found drain line clogged and pet fur buildup in compressor and condenser area. Gained access to drain line and removed to clean. Removed fur with shop vac. Removed old water filter and installed new. Flushed water through dispenser. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Round Rock, TX 78681
Wesley
Job Details: 10/27/2021
Arrived onsite and used O ring to raise the freezer door alignment so it didnt have friction against the freezer liner causing back pressure to open the door and keep the door open. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78703
Jacob
Job Details: 10/27/2021
Arrived onsite for unit leaking. Looked at the unit and customer said that unit was leaking from the top of the back of the unit. Need to order a new tub assembly for the unit. Office to reschedule.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
"Arrived on site for a dishwasher that was not heating. Upon arrival the customer stated that the soap sometimes would not dispense or dissolve, and the unit would intermittently make a loud noise. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter lost position, F6E4 for float switch open, F6E3 for over suds, and F6E1 for low or no water. I cleared the error codes. I then ran a diagnostics cycle while monitoring amp draw. I found the unit ran as designed and the heater drew the proper amperage. At the end of the cycle the unit threw the F9E1 error code. However, upon further inspection I found significant rust on the element. Due to the error code and rust I will order and replace both sump/motor and the element. I found the customer using pods with a water softener. I informed the customer per user care guide on proper soap usage when you have a water softener. I found this is most likely the cause of the F6 error codes. Office to reschedule. ; ordrng 1 W11178672 (Sump and Motor) and 1 W10703867 (Heater)"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC
Near Austin, TX 78757
David Z
Job Details: 10/27/2021
"Arrived on site to diagnose dryer making a rattling / Loud noise when late in its dry cycle. Customer showed me video of noise, and you can hear metal making an awful rattling noise. Disassembled unit and insulated contact points with sound pads, and wrapped exhaust pipe with foil tape where it goes through the rear panel due to no ring being present. Ran unit and found no abnormal sound present. Advised customer to follow up with us if noise comes back and they adjusted the vent hose. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBRO36FTX00
Near Austin, TX 78726
David Z
Job Details: 10/27/2021
"Arrived on site to follow up on refrigerator that was not cooling. Control was recently replaced to bring the unit back online. Found compressor running and hot, and no cooling happening. Sealed system appears to have a leak. install new dryer and access valve to isolate leak on unit, and will likely need full rebuild with remaining available parts.Installed a new dye drier and access valve from truck stock. Unit had 8 psi pressure when system was tapped. Charged unit to 5.5oz R134a. Verified good vacuum was present snd unit is now cooling. Customer advised to follow up if unit loses cooling and we can trace leak. Call complete"
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Liberty Hill, TX 78642
Kayman
Job Details: 10/27/2021
Arrived onsite for microwave with door stuck and TT motor running on its own. Upon inspection I found the latch board was broken and would not engage the switches correctly. I checked all switches and they all checked good. to replace the latch board. I replaced the part and tested the unit. The unit is working as designed at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Wesley
Job Details: 10/27/2021
Arrived onsite and found unit would not fill with water. Tested and found valve failing to open. Replaced valve. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78628
Lou
Job Details: 10/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap defrost thermistor failure, ice bin being broken, UI missing digits, ice maker housing icing up, and the RC evap drip pan being warped, I removed and replaced the ice bin, the RC evap fan harness and secured the defrost thermistor to the suction line with foil tape and ziptie, replaced the UI, secured the RC evap to the back wall with clips and a ziptie, added shims to the evap,drip,pan to level it out, added permagum to the ice maker housing to seal off the gaskets at the back and on the top of the housing. Pulled the unit out and sealed the drain tube at the back of the unit with silicone and cycled power to the unit to reset controls. Tested the unit and the evaporators have good frost patterns. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/27/2021
Arrived on site to inspect unit for not starting. Upon inspection found the unit was not being supplied water and causing issues. Opened water valves and tested. All functions returned. Complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
David S
Job Details: 10/27/2021
Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found the wash motor not activating. I replaced the sump and motor assembly. I retested the unit and it is working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS01
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
Arrived on site for microwave light not working. I inspected the unit and work area. I gained access to the bulb. I tested the transformer and found it in good condition. I tested voltage to the bulb while to door is open and found it receiving good voltage. I tested the bulb and found it open. Cust agreed I installed the bulb and reassembled the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Wesley
Job Details: 10/27/2021
Arrived onsite and found unit operating with failed adjuster wheels. Repaired by installing new adjuster kit. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that they had some ice build up on he door again. Upon further inspection I found the bottom of the RC covered in a layer of ice. I cleared the ice and then gained access to the drain. I cleared the drain with my steamer and assured the tube was clear. I removed the drain tube in the back and checked it for obstructions. I cleared any obstruction and ran water through it. I sealed the tube back in place with sealer. I then installed the new nameplate. Call complete.
We serviced a
LG DRYER
Model DLEY1201V
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
"Arrived on site for dryer not starting cycle. Inspected unit and work area. Tested operation and verified failure. Measured incoming voltage and found correct. Disassembled unit and measured resistance on fuses and element. Found blower housing fuse opened/ failed.Removed failed fuse and installed new. Assembled unit and tested operation. All tested good.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Round Rock, TX 78681
Wesley
Job Details: 10/27/2021
Arrived onsite and found unit operating with clog in the hose. Cleared clog and advised customer to maintain by letting vinegar sit in drain hose between uses.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
Arrived on site to install previously diagnosed parts. I installed the new burner head and then tested the unit. The burner was now lighting up right away. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for refrigerator not cooling after install. I found the unit unplugged. I plugged it in and exposed the evaporator. I heard the compressor turn on so I waited with my hand on the evap. After about 10 mins I did not feel any cold on the evaporator with the compressor running indicating a failed sealed system. I spoke to CS and he advised on parts order. Requesting SS tech and 2 to 3 hour timeframe for repair. I advised the customer on having the unit accessible when the SS tech arrives next visit. Office to R/S.; ordrng 1 LOCKRING (LOCK RING) and 1 R600KIT (R600KIT) and 1 W11370574 (Compressor) and 1 W11490399 (Dryer) and 1 W11368877 (Evaporator) and 1 W11506635 (Access valve) and 1 W11506623 (Dryer inlet) and 1 W11504448 (Dryer outlet) and 2 W11504419 (Comp suc NR-AL-00)s and 1 W11504420 (Comp suc NR-MS-00) and 1 W11504418 (Cond process stub) and 1 W11504449 (Capillary) and 2 W11225184 (Alluminum suction line)s
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Austin, TX 78703
Jacob
Job Details: 10/27/2021
Arrived onsite to replace part ordered by previous tech. Replaced the part. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78734
Luis
Job Details: 10/27/2021
"Arrived on site for icicles for,I got in freezer section. Found freezer door not sealing correctly,added washer to hinge,added sealer to liner gaps. Reinstalled door checked door seal good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Tommy
Job Details: 10/27/2021
Arrived onsite for dishwasher long run times. Upon arrival spoke with customer on unit run times and design unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 10/27/2021
Arrived onsite for food spoiling and found fridge door misshapen and not sealing well. Temperatures are holding as designed. Temporarily corrected issue with the door and heat treated seal. Ordering door to complete repair. ; ordrng 1 LW10638684 (Stainless door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Matthew
Job Details: 10/27/2021
Arrived onsite for dishwasher with possible water leak. Upon arrival put unit in diagnostics and found no stored error codes. Ran test and found no signs of leaking. Customer complained that floor on opposite side of island was lifted and tearing. Took pics in SD. No signs of leaking from dishwasher. Customer also mentioned unit had failed stopper and retainer. Will order Stopper and retainer. Office to reschedule. ; ordrng 2 WPW10082861 (stop)s and 2 WPW10503548 (retainer)s