Arrived on site per service pointer installed updated freezer led module all leds working as designed.Autho S191AQ; used 1 W11601311 (Led module) from stock

Arrived onsite for refrigerator freezing items in fridge section. Upon arrival inspected unit. Found RC thermistor out of range. Replaced thermistor to updated version. Notified customer to allow time to equalize. Customer will monitor temperature and make adjustment as needed. Job complete

Arrived onsite for a washer leaking from the bottom. I found the bellow with a chunk missing on the outer lip and not sealing to the door properly causing the leak. I replaced the below and tested the unit. The washer is working as designed and there were no water leaks present at the time of service. Call complete.

Apt# 3306. Arrived onsite for a refrigerator that stays in defrost too long causing the product to thaw out then refreeze. I found the bi-metal and control thermostat working as designed so I changed out the defrost control per the customers complaint. The unit is working as designed. Call complete.

Arrived onsite for a refrigerator with the freezer door not closing correctly and lights are not working properly in both sides. The customer stated the door had not been closing correctly but started closing correctly again. I found no reason why the door had stopped closing. The hinges and spring all are good and the door is working as designed. I found lights out in both compartments. Lights are covered by Special Project #: S84638. I replaced all the LED modules and all are working as designed. Call complete.

Arrived on site for washer making a loud noise. Upon arrival confirmed issue and noise complaint but found no errors in diagnostics. After further inspection I found motor screw had come loose/off gearcase/motor asm. Replaced slider and screw then found unit could function as designed with no leaks. Call complete

"Arrived on site to test unit for noise, customer stated that a loud vibrating noise comes and goes, but has no recording, attempted to mimic the noise with no success, removed compressor panel added sound pads in possible areas where the sound usually develops, adjusted wires advised customer to monitor and if the noise returns take good videos and call us back, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for Oven has consistently been preheating very slowly and taking over an hour to preheat. Upon arrival. Test unit and noticed broil element is not energizing to pre heat. Test broil and broil element does not energize. Removed unit from wall to inspect and test broil element and bake element. Found harness to broil element is not connected. Secured connection from harness to broil element. Test unit by preheating oven to 350 and is now operating as designed. Job complete

"Arrived on site to test unit for not making ice, tested unit found ice maker not engaging diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to diagnose a microwave that isn't heating. Found short in H.V. system and replaced mag, cap, diode, and transformer to prevent future issues. Tested unit and all is working properly at this time."

"Arrived on site to install previously ordered parts. Replaced pressure switch hose, cam, belt, and control. Cleared out error code for pressure switch. Calibrated unit. Ran automatic test cycle and test passed. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for no heat, tested unit found wires not connected properly in terminal block, connected wires properly and tested, unit is now running as designed, job complete"

Arrived on site to test unit for center rear burner taking to long to ignite. Test unit and removed burner head and cleaned burner head. Test unit and unit test good job complete.

Arrived on site for range making clicking noises when oven was on. Upon arrival confirmed issue and customer noise complaint. Upon further testing I found noise wa generated from relays on controls activation between bake/broil during heat8ng process. Instructed customer sounds are normal and unit is working as designed. Call complete

Arrived on site to replace previously ordered parts for dishwasher. Replaced third level rack stop and all is working properly at this time. No leaks were found at time of service.

WRT112CZJZ00 Arrived to instal previously diagnosed and ordered part. I installed the fill tube assembly into the unit. It was in a storage closet and there were no hookups available. No water supply to unit at time of testing.

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete. Advised customer that the unit was not secured to cabinet.

"JS42PPDUDE01 Arrived to instal previously diagnosed and ordered part. I removed the failed ice maker, noting the coating was coming off at the corner closest to the gear head and replaced it. The unit cycled and filled the the appropriate level. No leaks observed during service, operated test good."

"Arrived to inspect intermittent power loss and cycle pausing. I discussed the issue with the customer and found several times the unit had stalled during use and the UI had no indicators illuminated. Pressing the start button caused the unit to start back up and complete the cycle. The customer also later relayed that the breaker had tripped a few times. Upon entering the service test mode, F8E1 was the only stored code and I cleared for testing. I found no indication of valve failure (denoted by stored error code) and the unit completed and passed all tests. At the end of testing, during the final water valve actuation, I spotted a substantial arcing that could be seen through the relay for the valve, during actuation. I removed and replaced the control and tested. I suspect the prior arcing may have been tripping the breaker, likely an AFI type. Operational test good, no leaks observed during service."

"Arrived on site to test unit for not completing wash cycles. Found errors for lock failure f5e2 and f5e3, also found error f9e1 for long drain. Found black wire was not set properly into valve molex connection. Ran diagnostics and error f5e2 prompted when lock was engaged. Replaced control and lid lock as a precautionary. Also secured wire into molex. Unit now working as designed. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed valve and filter housing. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for clicking/grinding sound. Found tag on power cord flapping when condenser motor engaged. Removed tag, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for door not closing properly. Found left front corner needed to raised about 1/4. Installed a paper shim and showed customer unit now working as designed. No signs of dents or damage to unit. Advised to have contractor have cabinets corrected or install a more permanent shim option to get unit to work as designed. Job complete.

"Arrived on site to test unit for no ice production. Found no breaks or damage to door harness. Found ice mold popped out of ice motor shaft. Replaced damaged icemaker, advised customer to monitor. No leaks detected. Job complete."

Arrived onsite for a wall oven not heating and a display screen issue. After speaking with the customer they stated they had a home inspection performed before their 1 year was up and the oven is getting to hot. I tested the oven at 350 degrees and found preheat reaching 405 degrees. I found it cycling between 342-385 degrees leaving it with a 363 degree average temp. I put a -15 degree offset in the oven and found it averaging 348 degrees. All is working as designed. I also found that the unit was not connected to WiFi and I explained to the customer that they needed to download the Whirlpool app and showed Mr how to connect the unit. I also gave him the phone number to the Whirlpool WiFi team call complete.

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I tapped the system I found it flat. I replaced the compressor and drier adding a access valve to the compressor. I pump 130 psi of nitrogen in the system and sprayed leak detector on the condenser and yoder loop lokrings, on the evaporator and solder joints and on the access ports in the liner for the heat exchanger finding no leaks. There was no pressure drop after 45 minutes. I vacuumed the system and it held a vacuum for 15 minutes. I charged the system with 5.5 ounces of R134A. I tested the unit and the evaporator was frosting well. I explained to the customer what I had found and advised to keep an eye on ice production for at least two weeks and to not load the unit up with a bunch of product during this time. Call complete."

Arrived on site for range not heating properly p. Upon arrival confirmed issue and fo7nd large crack/bubbling in bake element. Found no power failures. Replaced bak3 element and retested range. Found unit working as designed. Call complete

"Arrived on site for no,ice. Removed ice container found harness not connected to icemaker,removed icemaker installed icemaker secured harness to icemaker icemaker ran through a cycle and filled with water."

"Arrived on site. Found fresh food section not defrosting,called tech support gave history of defrost issue and service pointer recommended repairs per tech support replaced ui control. Customer will need to defrost unitSr#7735715304"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised they noticed the dishwasher leaks from the right front corner. Did verify the unit was level and found water residue on the door gasket. Ran the unit through diagnostics through an auto test and found water dripping from the door gasket during operation. Checked the door gasket and even though the door gasket seemed OK, I did find water on the door gasket itself. Went ahead and replaced the door gasket and tested the unit. The unit began to work in the bright as designed with no leaks present. I told customer to keep an eye on the unit and call back if any other issues persist. Call complete."

"Arrived on site and inspected dryer and found it is heating properly but there is no airflow showing on airflow meter. Removing vent hose from the rear of dryer corrects airflow. Found vent exit on exterior of home and with dryer running there is no air exiting. Recommend it to homeowner that vent to the exterior be cleaned/cleared by a service before dryer is used again, job complete"

Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found sqealing noise caused by belt slipping on cam. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a range that wont broil. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Tested the boiler function in diagnostics and found the boiler coming on. I asked the customer if they were broiling with the door open and they advised they had been. I did explain to the customer that due to safety precautions, the door has to remain closed in order to broil their food. The customer asked how they were supposed to check on their food while its boiling without the door open and I did advise that they would have to look through the window in order to keep an eye on it. Tested the unit under normal boil function and found the boiler working. Went over the use and care guide and the unit is working as designed. Call complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced rt side fc rail and all is working properly at this time. No leaks were found at time of service.

"Arrived on site and inspected washer and found Fabric softener cup is clogged and siphon is not running water properly. Cleaned siphon and it is now working also found a small tear in the Bellow, after replacing it ran test 10 to confirm detergent dispenser is working and sent videos to KB/service management. Then ran test 12 to confirm all other functions on washer are working properly, job complete"

Arrived onsite and replaced the heating element. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and repaired dishwasher by replacing the vent fan and deflector. Unit is now operating as designed. Advised customer on repair and use and care principles. All checks good.

Arrived onsite for ongoing safety concern with cap out of place on center burner. Removed and cleaned the center burner head and surrounding area and installed cap and tested. Unit is now operating as designed. Verified all ignition and flame heights and patterns to be correct. All checks good. Advised customer on findings and repair and instructed that the unit is safe and correct. Spoke with CS concerning other extenuating circumstances around the claim. Documented findings with photographs.

Arrived onsite and replaced drain pump. Ran diagnostics cycle and verified all operating as designed. All checks good.

Arrived onsite for dishwasher leaking from corners during wash cycle. Upon arrival inspected unit. Inspected gasket and was good. Ran diagnostics and found no stored error codes. Ran auto test and all components passed without error. Ran normal cycle and could not duplicate any leaks. Intermittent leak may have been caused but placement of item in unit. Customer will monitor. No leaks present at this time. Job complete

"Arrived on site to diagnose refrigerator with frost in the freezer. Customer showed me that items on the drawers had some frost on them. Frost appears to be result of an air leak. Liner is sealed already, so no need to reseal. Found items in the pizza pocket, which will keep the door from closing. Checked gasket with inspection mirror and found no gaps at all, so at leak had to be from items keeping door from closing. No other failures found. Customer advised to make sure door fully closes and nothing gets stuck in that pocket. Call complete."

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on. The pump came on but I found no water going into the disposal. Customer advised the disposal is new as is the dishwasher. I removed the drain hose from the disposal and found the knock out plug still intact. I removed the plug and tested the drain pump,again and this time the water drained from the unit. Placed the unit in diagnostics and tested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to follow up on range that was not running the oven at all. Tested the safety valve and found one of the wires was crispy, likely shorted. I replaced the terminal end and safety valve under parts warranty. Retested and verified all working as designed. Call complete. No charge, 1 year P/L warranty."

Arrived onsite for dishwasher tripping breaker. On inspection found the dishwasher is pulling 1.5amps during wash cycle and 9amps during heat cycle. Found that the breaker is a ACI/GFI BREAKER. Told customer that needs to a 20 amp regular breaker. Customer will contact builder No water leaks detected during service.

"Arrived onsite to install previously diagnosed parts. Installed the soap dispenser, tested unit in diagnostics mode and the rinse aid was dispensed into the unit. Showed the customer it was working, no water leaks detected during service."

"Arrived on site and inspected dryer and found no power showing. Washer and dryer are in an inset alcove and are difficult to access, took pictures. Disassemble dryer and found cut off, thermal fuse, and element are good. Replaced control board and control panel and dryer will now run. Airflow is showing restricted on meter and recommended to homeowner that vent to the exterior be cleaned/cleared by a service. job complete"

Arrived on site to replace previously ordered parts for dishwasher. Replaced upper and third level sprayers. Cleaned lower sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the freezer cooling but didnt notice the freezer section had a huge defrost issue. Ran the unit through diagnostics and did verify the damper door opening and closing. And the tests I found the defrost thermostat the issue at fault. Checked all other components and could not get the unit to run in a forced defrost. Gained access to the control and shed resistance through the bimetal and found it open. Did verify proper resistance from the orange wire to the white wire indicating a good circuit through the defrost heater but when checking resistance from the brown (defrost thermostat) wire to the neutral wire, it showed no resistance. Ordering the freezer harness and will return ; ordrng 1 W11260592 (Freezer harness)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit by opening the door and pressing the door switch closed and turning the unit on. I found the ignitor coming on but no gas being ignited. I tested the coils and found points 1-2 was at 1400 kohms, points 1-3 were open and points 4-5 were 1300. I tested ohms at the ignitor and its was at 110.5 ohms. I tested the thermostats and all were good.. I am ordering the valve assembly and scheduled return service. No gas leaks detected during service.; ordrng 1 WE11X20711 (Valve/coils assembly)"

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer was not working from the freeze. Unit was displaying error code F3E3 gained access to test the thermistor and found a nest from some rotten in the exhaust tube. Cleaned out the nest. Tested the thermistor and showed open. Im ordering a new thermistor and return with element incase its needed.ordrng 1 WP8577274 (Thermistor) and 1 WP3387747 (Element)"

"Arrived on site to diagnose refrigerator that was constantly dispensing ice or water, happens to both. Found if unit is unlocked and paddle is not pushed, unit just dispenses nonstop. I can not hear the switch clicking at all, likely due to a failed dispenser switch. Valve is good, but switch seems to have failed. Provided estimate for switch replacement (including other parts on the same track that may be broken). . Ordering parts, office to schedule when we have all parts. ; ordrng 1 6600JB3001C (Dispenser switch) and 1 ABN74298101 (Duct) and 1 MBG66024501 (Dispenser Paddle)"

"WRS325SDHZ00 Arrived to inspect no cool. The customer said the unit got warmer over time and they could hear a click periodically. I found the unit would not start and there was an audible sizzling sound from the start device. It drew 14 amps and then went into shutdown. I found the windings at 6.7 and 5.4, S to R was 10.5 and out of acceptable range for start device only replacement. The unit will require the compressor, service port and dye drier. I found no signs of refrigerant leaks and the evaporator is unlikely needed. Office to set service for sealed system replacement and schedule two hours. No leaks observed observed during service. ; ordrng 1 WP2188823 (Evaporator) and 1 W10309988 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2HoursSealedSystem (Sealed System Service)"

"Arrived on site to diagnose cooktop that was clicking/had trouble lighting front left burner. Examined unit and could not recreate the constant ignition. Front left burner was having trouble lighting. Found another company has replaced the burner head, also broke off a screw in the orifice holder. Advised customer that the orifices and burner caps need to be cleaned, and to using any cleaning product that gets liquid in the switches. Cleared orifice and cleaned/scraped burner cap to resolve slow lighting burner. Retested after cleaning orifices and caps and verified all burners are working properly and light easily. Repair completed."

"Arrived on site to test unit for no heat, tested unit found shorted heating element ; ordrng 1 WP8544771 (Heating element)"

Arrived on site to test unit for oven display turning on and off. Test unit and found control board sending power out but display broken turning the display on and off. Will need new console ; ordrng 1 W11296171 (Console)

"FFHT1816PS2 Arrived to inspect water coming out of RC. I found the RC door gasket was badly damaged along the lower 2/3 of the sealing area, closer to the hinge side and up the inner side a few inches. The drain tube assembly was clear and there was moderate frost within the evaporator area. The customer will defrost the unit for 48 hours prior to our return for the door gasket. No water connects to the unit ; ordrng 1 241872512 (RC Door Gasket)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found condenser fan motor and evap fan motor failed. Both parts will need to be replaced to complete repairs and return date set; ordrng 1 5304530651 (Evap fan) and 1 5304519734 (Condenser fan)

Arrived onsite for lower oven smoking when in use. Customer stated had a spillover and is now smoking. Disassembled and found lower burner panel with debris caked on. Tried cleaning but could not. Customer wants panel replaced. Customer will order part and wants us to install it. Scheduling for the 20th to replace part that customer ordered. Lower burner panel. Notified customer that we cannot warranty the part. Customer approved. Please confirm part arrival prior to appointment. ; O-emld tckt

Arrived onsite for IM not working. I found the IM did not pass the on board test. The Freezer UI was not working correctly when I was troubleshooting with WP tech. Installed new IM and retested and it passed the on board test. WP tech suggested to replace the UI. Ordering a FC UI. W11404237 office to reschedule when part arrive. ; ordrng 1 W11404237 (fc ui) and 1 W11234554 (IM)

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the venthood light on and the original bulb had been replaced with an LED bulb. I tested the unit with the correct bulb and found the light continues to stay on even when the display shows the light to be turned off which indicates the control is bad and is providing a constant 120V. I am ordering the main control,and scheduled return service; ordrng 1 W11545876 (Main control)"

Arrived on site for a new refrigerator with damages. Found that the led lights were broken off from the crisper draw. The doors were not flush with each other and the vegetable drawer were touch at the top but they were 1/2 inches away each other at the bottom. Office to reschedule when parts arrive. No water leaks detected during service ; ordrng 1 W10917313 (Gasket) and 1 W11401419 (Crisper light) and 1 W11084821 (Frame) and 1 W11084818 (Cover)

Arrived on site to replace boards and blowers. Replaced both boards and both blowers and lower oven still not working. Unit giving fan error code for lower fan. Ordering another fan office to reschedule ; ordrng 1 W11598119 (Blower lower)

Arrived on site to replace tub and customer said the consoe had stopped working again. Test unit and found cycle buttons not responding. Will order new console and control board and will do tube and console and control on return visit. ; ordrng 1 W11629914 (Control board) and 1 W11622500 (Console) and 1 2hour (2 hour)

"Arrived on site for washer, inspected unit and work area. Customer complaint was not working. Tested unit and entered diagnostics and found bad latch. Im ordering the latch and returning .; ordrng 1 W11394572 (Latch)"

"Arrived on site for range, inspected unit and work area. Customers complaint was front left dual burner not working. At arrival customer had the oven in use I was unable to properly diagnose. Im ordering the infinite switch and burner. Scheduled customer to return and advised customer not to use unit within their time frame. ; ordrng 1 W11517959 (Left front element) and 1 WPW10434452 (Left front dual infinite)"

Arrived onsite to replace faulty components on washer. Upon disassembly found that damage also occurred on the motor. Ordering motor and replacement cam. Returning with all previously ordered parts. No eta on motor. Please reach out to customer when we have an eta. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam)

"Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found auger motor threadin* and impeller both stripped. Rescheduled customer to complete repairs with new motor and impeller once motor, arrives in stock"

"Arrived on site for F7-E1 basket speed fault . Inspect bottom of unit and found cam has failed causing belt to fall off and cut through cover. Replaced cam and found motor pulley has failed due to bad positioning of belt. Also noticed agitator is warped and rubs basket. Need to Oder and replace agitator, belt , cover, and motor. Cannot test agitation or spin with out motor . Office to reschedule ;

"Arrived on site to test unit for bent shelves, tested unit found all three shelves damaged, replaced middle shelve, ordering top and bottom as well, office to reschedule ; ordrng 1 W10906768 (Top shelf) and 1 W11262315 (Bottom shelf)"

Arrived on site to diagnose a refrigerator with a damaged door. Found finis of stainless damaged under dispenser and fc door will need to be replaced to complete repairs. Office to set return appointment and customer understands extended wait for door. ; ordrng 1 W11566705 (Fc door)

"Arrived on site to test unit for squeaking sound. Was unable to replicate issue. Found gearcase shaft did have a bit of excessive play. Recommend replacing gearcase, stator, pump and slider. Office to reschedule. ; ordrng 1 W10734521 (Slider) and 1 W11396717 (Drain pump)"

Arrived on site for a cooktop that wont adjust the burners down to a low setting. Inspected unit and work area. Did confirm the customers complaint and found the burners higher than normal on a low setting. Checked all offices and found that the offices were correct. Check the regulator and did find that the regulator was proper and its setting. Went to adjust down the burners at the valves and found my clockmakers flat head was too short due to an extra long valve stem. Will need to return with a longer screwdriver to adjust the valve settings.

Arrived onsite for front left burner not on operating correctly. Upon arrival test unit and only outer portion of left. Front element operates. Removed cooktop to inspect element and found middle connector of element is fractured. Need to replace left front element. Office to reschedule

"Arrived on site for an ice machine that is not making ice and is not filling up properly. Inspected unit and works area. Turn the unit into diagnostics and did confirm that the unit is having a hard time filling with water. Remove the filter and found similar poor water float coming into the unit. I went ahead and added a cup of water into the reservoir to make sure that everything else was working properly. Found that when the recirculation pump came on that water was not flowing up to the top of the evaporator plate. The customer advised that they had noticed that several different plastic parts had melted inside of their ice machine. I took a look inside of the ice machine and did verify that there were multiple parts that were melted. I called Whirlpool Techline and spoke to Kurt SR# 7735719319. He had me send him some photos of the unit and did advise that something was definitely wrong. He advised that because we are unable to get water into the system, there is no way of telling whether or not there are any other parts that are affected. He advised to replace all parts that were melted and to bring a recirculation pump and drain pump just in case. The office will need to contact the extended warranty about repairs due to potential ongoing problems and cost of repair. We will need authorization for an inlet water valve, recirculation pump, and all other parts that are ordered for the return trip. Ordering all parts and the office will need to contact the customer about a return date if authorization is given due to limited parts availability. ; ordrng 1 W11614100 (Water reservoir) and 1 W11033204 (Return tube) and 1 WP2185625 (Water slide reservoir) and 1 W10863947 (Recirculation Tube) and 1 2185523 (Water dispenser) and 1 W10489125 (Reservoir drain pump)"

Arrived on site for a refrigerator that is not dispensing ice or water. Inspected unit and work area. The customers also advised they have temperature concerns within the unit because they are noticing that the upper portions of both refrigerator and freezer are warm and the lower portions are cold. Found the evaporator fan not running. Did confirm the condenser and compressor were running. Gained access to the evaporator and found all connections were good. Temp to do unclip and re-clip the evaporator fan assembly and still had no movement from the evaporator fan. Found the issue with the icemaker dispensing was due to temperature and found the refrigerator water reservoir frozen causing the no water issue. I did advise the customer that it would be most beneficial for them to unplug their unit up until the next visit due to potential issues with a defrost on their evaporator. The customer advised that he does have another working refrigerator and will transfer stuff over until we get the new evaporator fan. Ordering the part in the office we need to contact the customer about our reschedule date due to the customers request for a later appointment time. ; ordrng 1 WP2315549 (Evaporator fan)

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment ; ordrng 1 W11296171 (Ui)

"Arrived onsite for dishwasher gasket falling off. Upon arrival inspected unit. Found upper rack misaligned. The adjuster keeps making contact with the gasket and pulling it out of place. Ordering Gasket, upper rack , adjuster kit and rails. Office to reschedule ; ordrng 1 W10728863 (Upper rack) and 1 W10712395 (Adjuster kit) and 2 WP3385089 (Rail)s"

"Arrived on site to diagnose refrigerator making noise when door is opened, and sometimes when not. Noise only last about 20-30 seconds. Confirmed noise and traced to damper gears. Verified in test 3. Ordering damper control to resolve. Return visit set for 2/17. ; ordrng 1 WPW10479155 (Damper)"

Arrived onsite to install previously diagnosed parts. Installed the main pump and tested unit. The unit ran for 20 minutes with no noise. Found that the drain hose was kinked and needs to be replaced. Ordering new drain hose; ordrng 1 W11572053 (Drain hose)

"Arrived onsite for not cooling. Upon arrival, unit is hot in both boxes. Found the compressor would buzz then click. This is a R600 unit. Compressor is pulling 10 amps. Need to replace compressor. Ordering compressor, drip pan adhesive, nitrogen, R600 kit,access valve, and uv drier.; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and it failed. I tested the HV fuse and found it bad. I removed the fuse and used my jumper to test and the unit continued to fail. Unit left unplugged for safety, job completed."

Arrived onsite for washer with SC code. Unit not draining properly. Upon arrival inspected unit. Accessed drain pump and filter due to draining being intermittent. Manually drained water and found filter clogged with debris. Cleared filter and tested. Unit is now draining properly R499FC

"Arrived on site to follow up on range that was not cooking properly. Recalibrated unit 20 per customer request. Unit was averaging 375 with calibration, but customer is ok with this. Unit now working as designed. CAll complete."

"Arrived on site for washer, inspected unit and work area. Customer complaint was its still doing the same since last visit. Entered diagnostics and found stored error F7E1. Fallowed the tech sheet and found a bad control. No leaks where observed during service. Job completed."

"Arrived on site for dryer, inspected unit and work area. Inspected unit and found bad connection at the wall outlet. Advised customer to replace outlet or make sure its still in good condition. Unit should be working as designed. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishwasher not draining. Customer explained they installed a new garbage disposal. I found that the drain plug for the dishwasher was still on. I removed it and ran a diagnostics cycle and everything tested good. Unit is now operating as designed. Job completed.

Arrived onsite for a freezer not cooling. I found the compressor very hot and locked up mechanically. The unit is a R12 system and I explained to the customer that the compressor was bad

Arrived onsite for a dishwasher that make a hissing noise when filling. Ms also stated they never see steam come out of the vent. I explained to the customer that the vent in this unit is open all the time so it has to be venting and I had the outer door off and it is clean and not restricted. I found the fill valve making a whistling sound when filling. . I replaced the valve and tested the machine. The unit is working as designed. Call complete.

"Arrived on site for washer not starting. Upon arrival confirmed issue and found f5e1 in diagnostics. Found door latch failing to operate. I installed latch. Found unit working as designed with no leaks, call complete"

"MVWC565FW1 Arrived to inspect noise and burnt odor while spinning. There were no stored error modes in service test mode and manual mode had agitate, but an odd sounding spin. I inspected the gear case area and found it had a severe seal rupture, flinging oil under the chassis and requiring the gear case, cam and belt assemblies

"Arrived on site to diagnose refrigerator that was not cooling and clicking. Customer also mentioned unit was not dispensing ice and also leaving rust colored water in the RC. Found the water was due to the drip pan rusting out, and clogging drain. I tested a spare start device and found the compressor would kick on and ran fine. Advised we can clear the drain tube to get rid of the water buildup. Replaced start device and cleared drain tube. Verified proper pan drainage and left start device installed.

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found unit unplugged. Found condenser coils extremely dirty and start device failing. Used test starter and was able to successfully run unit for20 minutes with a steady .9 amp draw. Cleaned coils and found unit just med3d start device to run compressor efficiently.Found unit cooling as designed after 39 minutes run time. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to test unit for excessive shaking and plastic in tub, tested unit found failed bearing on tub causing basket to wobble and rub against plastic housing cutting chunks off,

"Arrived on site to test unit for operation issues, customer stated that unit has been getting and UL error code, tested unit found rear suspension shot, customer accepted replaced suspension, tested unit , unit is now running as designed, job complete"

"Arrived on site to test unit for no power, tested unit found unit has no voltage in terminal block and no voltage in outlet, attempted to locate breaker, with no success, advised customer to resolve issue, at this time job complete"

"Arrived on site and inspected cooktop and found left front valve is loose, And Gromit has fallen through and is sitting on top of harness switch after tightening it bubble solutioned all connections and did not find any issues or leaks.

"Arrived on site for no,ice. Attempted to force cycle icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water

"Arrived onsite for a DW in need of inspection after lightning strike. Upon inspection I found that the unit was operating as designed. It filled, the wash motor spun. The drain pump pumped the water out, and the heating circuit tested good. Job complete

"Arrived onsite for a MW that is in need of installation after lightning strike. Upon inspection I found that all functions work but the the door doesnt recognize that its closed at times

Arrived onsite for a stacked washer dryer that will not dry cloths and the washer will only turn on when the dryer is on. Upon arrival I tested the power at the wall and found that the outlet was only producing 120v but there should be 240v there.