Service History 70

We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Blanco, TX 78606
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit making noise ose, found repair kit needed, I replaced repair kit, unit tested good.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lampasas, TX 76550
Al
Job Details: 06/30/2021
Arrived back on site to install previously ordered conversion kit. Removed and replaced the the back left and unit tested as designed to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
David S
Job Details: 06/30/2021
Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put the unit through. Diagnostics cycle and found the unit working as designed. I inspected the spray arms and I found both spray arms restricted and not spraying properly. I am order I both spray arms to complete the repair.; ordrng 1 WPW10491331 (Spray arm) and 1 WPW10498900 (Second level spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Jonestown, TX 78645
Lou
Job Details: 06/30/2021
"Arrived on site to insect refrigerator not making ice. Upon further inspection, the customer advised that the ice thats in the bin was from previous day. I inspected the ice bin and found very little ice. I tested the ice maker in diagnostics test #56 and found no errors. In test 59, the ice maker harvested; test 58, the heater came on and the thermistor was reading that temps were warmer than harvest temps (due to customer having the FC door opened for a long period of time loading the FC section with food); test 57, ice maker harvested and in test 45, the ice maker filled with water. I opened the deli drawer and found the deli control not operating. I removed the deli control and found the harness not fully connected. I inspected the deli harness and it is good. While placing the unit into diagnostics, I found the UI not chiming when pressing the buttons. Due to the issues with the ice maker, I am ordering the UI, hv control. No water leaks observed during service.; ordrng 1 W10843055 (HV control) and 1 W11387386 (UI) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Killeen, TX 76549
Al
Job Details: 06/30/2021
"Arrived on site and 2/2 on a second ice machine that simply wasnt making ice. Confirmed the complaint and found the water source was disconnected from the unit, not allowing the unit to make ice. After plumber arrived and repaired the water the unit began making ice. Job complete. Customer is going to clean the unit due to the clean unit light on."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78737
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not working. Found no cold water supply to washer. Will need to correct water supply.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Austin, TX 78724
Scott
Job Details: 06/30/2021
"Arrived on site replaced control , will need to reorder dampener ( damaged) Found cracks in freezer liner . Ordering liner repair kits . May need AUTHO.; ordrng 2 8201700 (Liner repair kit)s and 1 AUTHO?"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating and steam being seen, upon inspection found the vents had been blocked causing issues, builder cleared and all functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit worked normally and caused no soot, the customer had been using old pans and was not used to natural gas, instructed customer on use. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVWH2
Near Harker Heights, TX 76548
Al
Job Details: 06/30/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Johnson City, TX 78636
Brandon
Job Details: 06/30/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device, I replaced start device, unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB3601AWB0
Near Temple, TX 76504
Wesley
Job Details: 06/30/2021
Arrived onsite and found door leaking from sediment build up and damage to the vent. Ordering inner door and screen to repair. All else checks good. Office to reschedule.; ordrng 1 WP8528310 (Inner door) and 1 WP3371710 (Screen)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Kevin
Job Details: 06/30/2021
Arrived on site and replaced cooktop and found control panel is dented on the left-hand side. It will need to be ordered before control board is replaced took one picture; ordrng 1 W11175518 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model CHW8990BW0
Near Leander, TX 78641
David S
Job Details: 06/30/2021
"Arrived on site for washer giving F1 error code and not running. Upon arrival confirmed F1 error code CCU Error. Checked polarity voltage and found good voltage and correct polarity. Replaced the control and continued to have the same error code. Contacted techline spoke with Kathi, She redirected us to commercial techline. We advised them of the situation and they determined it was a miscommunication between the control and UI.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for washer not operating found previous company out did not plug unit agitator it. Plugged in and tested found unit operating correctly but belt loose creating loud squeal. Ordering belt.; ordrng 1 W10808317 (Belt)
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Martindale, TX 78655
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was installed incorrectly causing issues, readjusted drain line and tested unit. All functions worked. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Salado, TX 76571
Wesley
Job Details: 06/30/2021
Arrived onsite for concerns about unit installation and possible error codes. Checked diagnostics and found no error history. Operation of oven and microwave functions are good and normal. Did however adjust installation for proper structure in cabinet to improve door closure and reduce risk of microwave switch engagement issues. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS950SIAH00
Near Austin, TX 78723
Matthew
Job Details: 06/30/2021
Arrived onsite for refrigerator leaking water from RC. Upon inspection found reservoir cracked and busted connector from water line. Will need to order and replace reservoir tank and connector.Office to reschedule ; ordrng 1 WPW10271543 (connector) and 1 WPW10366790 (reservoir)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LP2
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite to install previously diagnosed parts. I installed the separator and cover. I tested the unit and it is working as designed at this Time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected dryer and found control panel is unresponsive, reset connection to control board and it is running properly. Also found airflow is restricted and recommended apartment maintenance clear air vent to the of the building, job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Niederwald, TX 78640
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for unit not heating. Test unit and found element working correctly advised customer to use rinse aid to help unit dry better job complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHBB
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Tested dispenser operation with bypassed and found failed filter housing. Will need to replace complete manifold to repair. Removed manifold and installed new. Had customer dispense water from front while observing water connection in back. Customer had new filter on hand and requested to install. Had customer flush water through dispenser. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
Arrived on site to install previously diagnosed parts. I installed the new tub and then tested the unit. I ran a diagnostics cycle and it ran through as designed. I observed no leaks at the end of service. I then installed the new retainer. The unit was not properly installed or bracketed in. I advised the customer that until this is done they may experience movement of the entire unit when opening and closing the door. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Al
Job Details: 06/30/2021
"Arrived on site and inspected washer not agitating properly. Ran diagnostics and confirmed the complaint. Lifted the unit and found the motor, cam, belt, shield screws and customers floor saturated in oil from the failed gear case. I attempted to free the wash plate in order to replace the gear case and found the wash plate was seized on to the gear case. Ordering all parts needed to complete the repair. Ordering authorization for all parts needed to complete the repair. ; ordrng 1 W10902814 (WASH PLATE) and 1 W10528947 (HUB NUT) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD) and 4 W10752187 (SCREW)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78728
Justin
Job Details: 06/29/2021
Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. The unit ran through a test cycle as designed. I then individually activated the spin and agitate. Both ran as designed and the unit was actuating. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78732
David
Job Details: 06/29/2021
Arrived on site to diagnose refrigerator that is only dispensing crushed ice when set to cubed. Removed ice bucket and found the shifter rod on the ice bucket was slightly bent and not fully allowing the cubed door to open. Straightened out the bucket shifter rod and retested. Unit is working as designed and properly dispensing. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78704
Scott
Job Details: 06/29/2021
"Arrived on site for unit flashing PO . Customer has to reset couple time a day . Ran diagnostics FZ evap fan not coming on ,also frost building up on cover . Ordering FZ evap fan .; ordrng 1 W11249952 (Evap fan)"
We serviced a
MAYTAG REFRIGERATOR
Model MZD2665HEW
Near Killeen, TX 76542
Tyler
Job Details: 06/29/2021
"Arrived on-site for refrigerator leaking water from filter. Upon arrival I inspected unit but found a small drip from filter assembly. After further inspection found one of the pressure release mechanism had simply gotten stuck, I then reassembled and tested filter head. Unit now functioning as designed call complete. Collected service fee."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Belton, TX 76513
Lou
Job Details: 06/29/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the washer is making a thumping noise when it goes into spin mode. Customer advised that it doesnt always make the noise. I placed the unit in diagnostics showing no error codes. Tested the unit in test #12 and it operated as designed. I manually tested the spin cycle and it operated as designed. I advised the customer that the unit is more than likely trying to balance the load when its making the thumping noise and it may or may not show an error code for off balance load. I recommended doing small to medium loads so that the unit will be able to balance the load easier. Customer advised that they have a water softener system. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Austin, TX 78735
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected washer and found no water entering machine. Reset valve connection to control board and confirm water pressure is good from source. Washer Quail now complete a diagnostic cycle properly, job complete"
We serviced a
JENN-AIR RANGE
Model JDRP748HL01
Near Austin, TX 78759
Justin
Job Details: 06/29/2021
"I arrived on site for a range receiving error codes. Upon arrival the customer stated over the phone they connected the unit to WiFi with WP. WP told them they had an error code and their cooling fan was not kicking on. The customer stated that the unit would go into bake on the right hand side and after getting to hot would cause the control to over heat and stop. I put the unit into diagnostics mode and found stored error code F8E0 for main oven cooling fan to slow. I then cleared the error codes. I put the unit into manual test mode and activated the low and high fan for the right cavity, but nothing turned on at all. I gained access to the control and ohmd out the high speed function and found 11.8 ohms. Per the tech sheet this is roughly 4 ohms to low. I then checked the low speed and it ohmd out at 30.3 ohms. Per tech sheet this is accurate. I could not get back to the fan in order to check harness due to needing second tech to safely pull unit out. I informed the customer on the return visit they will have to sign the waiver of damages when moving appliance before service due to their hard wood floors and the way the unit is installed. I ohmd out the hall sensor at the control and found it open. This indicates a failed sensor and possibly control. Need to order sensor for the repair and bring the control already on order. With the second tech we need to check cooling fan harness on return. Office to reschedule.; ordrng 1 CNote (Two Man) and 1 CNote (Bring Control on Order)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Marion, TX 78124
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for not washing. Found wash motor not engaging. Verified proper voltage to wash motor. Replaced sump assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not spinning normally, upon inspection found the units gearcase was cracked and causing issues, replaced all gearcase, stator and motor parts. All functions worked. Calibrated. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78739
Robert
Job Details: 06/29/2021
Arrived on job for complaints of noise. Freezer door gasket creeks. Used heater to warm gasket to allow it to set better.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Santa Clara, TX 78124
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for ice maker leaking. Found fill tube was not installed into ice maker fill cup properly causing leak. Installed fill tube properly and installed missing ice maker mounting screws. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found compressor running fans running and no frost pattern. Ordered SS parts will need SS technician. ; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11492867 (EVAPORATOR )
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near Georgetown, TX 78628
David S
Job Details: 06/29/2021
"Arrived on site for sealed system repair. We gained dryer and punctured the dryer. I found 10 psi in the system equalized. I powered the unit on and found the compressor building pressure properly. I installed a access valve, Uv dryer and the condenser motor. I cleaned out the condenser from any debris and dust build up. I found the condenser fan blades cracked. When I removed the fan two of the blades Broke off. I am ordering a new condenser fan blade for this unit. We pulled a vacuum on the system and found it holding. We put a measured charge of 7.0 oz of refrigerant into the system. I found the system holding and building pressure as designed. The unit is operating as designed.. ; ordrng 1 WPW10139483 (Condenser fan)"
We serviced a
MAYTAG DRYER
Model MGDB855DC3
Near Austin, TX 78738
Robert
Job Details: 06/29/2021
Arrived on job for complaints of moisture in dryer. Operation normal the moisture is temperature difference between air coming in and room temperature.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS6
Near Salado, TX 76571
Lou
Job Details: 06/29/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I checked the breaker and found it turned on. Tested voltage at the junction box and got 124V. I removed the outer door panel and console and found the fuse had gone bad. I removed and replaced the fuse and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of unit not cooling, I found failed thermistor on RC evaporator, I replaced harness with thermistor as well as RC drain pan due to it being bowed, unit tested good. ; used 1 W11457241 (Pan) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Fort Hood, TX 76544
Tyler
Job Details: 06/29/2021
Arrived on site for dryer making loud noises during use. Upon arrival ran diagnostics it found no error codes. After disassembly of dryer I narrowed down cause of noise to a loose blower wheel detached from motor and bearing. After replacing both blower and motor I reassembled and tested dryer. Found u it is fully functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 06/29/2021
"(Tw) On-site for washer not locking or spinning at the end of cycle. In diagnostics,found F5E1 lid switch fault. Replaced control, calibrated, unit is now functioning as designed. Call complete."
We serviced a
GE COOKTOP
Model JP356BM3BB
Near Killeen, TX 76549
Tyler
Job Details: 06/29/2021
(Tw) On-site to repair range. ordered part WB30T10151. Office to reschedule when part availability is known. ; O-emld tckt
We serviced a
MAYTAG FREEZER
Model MFI2569YEM0
Near Killeen, TX 76542
Tyler
Job Details: 06/29/2021
"(Tw) On-site for ice build up on bottom of freezer. Inspected unit, found duck bill on drain line clogged. Inspected behind evaporator cover and unit had good frost pattern. Replaced drain line with updated kit, cleared FC drain line. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Troy, TX 76579
Al
Job Details: 06/29/2021
"Arrived on site and inspected ice maker intermittently producing ice. Confirmed the complaint and found the flex style ice maker is getting the water it needs and making the ice, its just not dumping the cubes into the ice container. Unit will require an ice maker to complete the repair. Ordering the ice maker, office to reschedule return services due to availability. NEEDS MORE WORK ; ordrng 1 W11284458 (ICEMAKER)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Lou
Job Details: 06/29/2021
"Arrived on site to insect range oven not working. Upon further inspection, customer demonstrated that the oven does not function but the cooktop operates as designed. I found the oven light turned on and attempted to turn it off and it failed. I tested the oven on bake at 350 degrees and it failed to heat. I could hear the relay click but it would click again within seconds of the first click. I tested voltage at the element and got 0V. I advised the customer of my findings and am ordering the main control. I advised the customer that the part is out of stock and as soon as it arrives, our office will contact to schedule return service. ; ordrng 1 W11528237 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Temple, TX 76502
Lou
Job Details: 06/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=49 degrees. I disassembled the FC section and found a ball of ice on the upper right side of the evaporator. Pulled the unit out and checked amp draw to,the compressor and found 2.64amps. I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held good. Installed 6.0oz of R134a refrigerant and monitored pressures. Pressures held and unit is beginning to cool. Advised customer to allow unit 24 hours to fully cool and approximately 48 hours for ice to make. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Waco, TX 76710
Al
Job Details: 06/29/2021
"Arrived on site and inspected washer not agitating or spinning properly. Confirmed the complaint and found the actuator was defective causing the malfunction. Removed and replaced the actuator, reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Georgetown, TX 78626
Tommy
Job Details: 06/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit starting device and cap damaged
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/29/2021
"(Tw) On-site to install previously diagnosed parts. Replaced motor and sump assy. Reassembled, tested, unit functioning as designed. No leaks at time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WED7120HW0
Near McGregor, TX 76657
Al
Job Details: 06/29/2021
Arrived back on site to install previously ordered UI. Installed the UI and cycled power 5/5 times to get the unit to register with the control. Unit tested good. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near McGregor, TX 76657
Al
Job Details: 06/29/2021
Arrived on site and for a 2/2 on a dryer not responding to customers touch. Removed and replaced the UI and cycled the unit 5/5 time to connect the UI to the main control. Unit tested properly. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waco, TX 76711
Al
Job Details: 06/29/2021
"Arrived on site and inspected dishwasher customer says shocked her. I checked the out and it was correctly wired, I simply explained the vibrating of the handle was a normal function of the unit. I called Whirlpool Safety and spoke with TERESA SR#7731041232. Unit working properly. JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL01
Near Georgetown, TX 78628
Jonathan
Job Details: 06/29/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found ice maker fingers frozen in ice. Attempted to advance cycle and found gears stripped out due to failed heater. Found ice maker getting correct voltage. Will need to replace IM assembly to repair. Removed failed IM and installed new. Ice maker started cycle without advancing. Monitored ice maker operation. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kingsland, TX 78639
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a washer that is not spinning. Found belt slipped off motor pulley. Reset belt to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
Arrived onsite to replace actuator. Replaced actuator. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Austin, TX 78751
Matthew
Job Details: 06/29/2021
Arrived onsite for washer not advancing. Upon inspection found stored error codes for no fill and water level issues. After inspection found failed valve and failing pressure switch. Replaced valve and switch. Tested unit and unit is functioning properly. No error codes at this time. Did recommend to customer routine maintenance for cleaning bellow and door. Normal cleaning can preserve door parts and drain. Allowing buildup to enter drain pump can cause the drain pump to fail and need replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Justin
Job Details: 06/29/2021
"Arrived on site for a refrigerator freezing items in the RC. Upon arrival the customer stated his vegetables in his crisper drawers had been freezing, but when he sets it up to 40?F it stops. Although, when he puts it at 40?F it now spoils his food faster, and this has been happening since they have owned it. I checked temps and found the FC at 5?F and the RC at 38?F. I put the unit into diagnostics mode and found all airflow components running as designed. I found no frost build up on the evaporator either. I gained access to the control and ohmd out all thermistors. The RC thermistor was 4.87k and the FC thermistor was 8.74k. I rechecked temps and both readings were accurate. I found the FC thermistor needing adjustment however and adjusted it, I advised the customer they may see a slight improvements, but the unit is as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Austin, TX 78739
Luis
Job Details: 06/29/2021
"Different issue from previous repair of a defective external drain pump. Found water leaking from drain pump,reinstalled pump fully to connection adjusted harness powered unit on ran diagnostics all test passed ran unit through a normal cycle ice forming on evaporator plate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78738
Luis
Job Details: 06/29/2021
"Arrived on site for cooling complaint,no ice and no lights. Found deli control unresponsive,removed control from door found damaged wires and harness disconnected control all leds powered on except freezer led diagnosed unit will need deli door,deli control and freezer led
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit leaking. Tested unit and saw the leak coming from between the door. Upon further inspection. Found that a screw on the dispenser was not placed or screws in properly, causing the unit to leak between the dispenser. Re aligned the screw to seal properly. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 06/29/2021
"Arrived onsite to replace previously diagnosed parts. Replaced UI, control and thermistor. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Scott
Job Details: 06/29/2021
"Arrived on site for washer not spinning out . Ran diagnostics got off balance and and over suds error codes . Checked and didnt find any thing in drain catch . Ran wash test and couldnt duplicate error. Ran a quick wash with couple items in , no issues found .
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Round Rock, TX 78665
Wesley
Job Details: 06/29/2021
Arrived onsite for not completing the spin cycle occasionally. Cleared airtrap to repair. Recalibrated the spin and tested base functions. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Wesley
Job Details: 06/29/2021
Arrived onsite and found unit not engaging for spin. Replaced cam and actuator to repair. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
"Arrived onsite for microwave not operating. Upon arrival found unit labor covered but not parts. Let customer know theyd be responsible for parts. Unit would require filter board, control, UI and Cavity thermistor, and tray.
We serviced a
JENN-AIR OVEN
Model JDS1450FS0
Near Kingsland, TX 78639
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose an oven that is not cooking properly. Found temperature calibration needed. Recalibrated oven to ensure accurate baking temps. All is working properly at this time
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Niederwald, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for light bulb stock on socket. Removed light bulb test unit and unit test good job complete. Called safety
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for door not closing. Test unit and found striker missing. Will order new striker office to reschedule. ; ordrng 1 W11545309 (Striker)
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of knobs not working, found all 4 knobs broken, I replaced knobs, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Austin, TX 78732
David
Job Details: 06/29/2021
"Arrived on site to follow up on dryer that was rattling when in use. Ran unit and found the noise was louder then the last visit I was there. Fully disassembled unit, added additional sound proofing pads, tightened every screw, bracket, and clip in the unit and reassembled. Found the noise is almost completely gone. Had customer present when testing the unit and she verified this sound level was Satisfactory. If issue returns we need to contact tech line, but at this time the unit is working as designed and operating quietly. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Georgetown, TX 78628
David S
Job Details: 06/29/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Kevin
Job Details: 06/29/2021
"Arrived on site and found freezer handle is off and left fresh food door Its very loose. Completely disassembled them and reset everything up and it is now working properly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78750
Justin
Job Details: 06/29/2021
"Arrived on site for a dishwasher leaking. Upon arrival I gained access to the bottom of the unit and put it into diagnostics mode. I found no stored error codes. I ran it through the test cycle and observed no leaks. I could not see any signs of leakage under the unit itself. However, there was clear water damage to the cabinet on its left. I gained access to the inside of the door. I did not see any signs of a leak from the dispenser nor vent. I advised the customer I could not find any leaks at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
Justin
Job Details: 06/29/2021
Arrived on site for a washing machine not washing properly. Upon further inspection I found the actuator had popped off of the cam. Per service pointer W11531483 I installed a new actuator (part came from job #301328). I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I individually activated the spin and agitate and it ran as designed. The unit is working as designed. No leaks observed at the time of service. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78749
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected dryer and found timer is hot to the touch. Replaced timer and dryer is now operating normally. Airflow meter shows that airflow is restricted and recommended that apartment maintenance Clear The Air Vent to the exterior, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 06/29/2021
Arrived onsite for washer not spinning clothes. Upon inspection found faulty actuator. Per whirlpool service pointer the actuator must be replaced with previous design. Replaced actuator and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Rogers, TX 76569
Lou
Job Details: 06/29/2021
"Arrived on site to insect dishwasher control panel issues. Upon further inspection, the customer showed me the issue with the control panel which it was raised up slightly on the left side corner and was making contact with the countertop. I attempted to adjust the panel, but it was warped on the left side. I removed and replaced the panel and retested and unit is operating as designed. I leveled the unit as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS25ECMS00
Near Austin, TX 78737
Luis
Job Details: 06/29/2021
"Arrived on site for door issues. Customer concerned that when door is open from left side door gears get misaligned I formed customer that is due to design from manufacture and freezer door needs to be opened with either 2 hands or on right side,tightened freezer door handle instructed customer on humidity control button
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Buda, TX 78610
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected washer and found strike is broken, took one picture. After replacing confirm that lock will engage. Washer is not hooked up to a water source or a drain and cannot verify complete operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Austin, TX 78703
Luis
Job Details: 06/29/2021
"Arrived on site for no cool, removed cover found ice ball at inlet of evaporator diagnosed a refrigerant leak
We serviced a
KENMORE WASHER
Model 110.2813241
Near Austin, TX 78722
Scott
Job Details: 06/29/2021
"Arrived on site for washer making really loud noises during wash . Could lift and teeter basket in tub . Found oil covering bottom of washer . Quoted customer for gearcase , slider , clutch , rotor .
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
"Arrived on site for ice forming on freezer door and liner. Found door liner sagging,added washer to door hinge to raise freezer door to allow better seal against cabinet."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
Arrived onsite for dishwasher door not staying. Upon arrival found unit stoppers damaged and gone. Replaced unit stoppers and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
Found RC frosted over again. Customer will need to let the refrigerator defrost again. Informed customer to lay down towels around the fridge to soak up water that melts onto floor. Will return with thermistor kit and UI to complete the repair. Technical Service Pointer #: W11512766 Rev. B Action Required: . ; O-emld tckt"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
"Arrived on site for no ice. Found unit extremely hot,removed base cover,ran diagnostics no air flow,found fan blade not inserted to motor shaft,installed fan blade to shaft,ran diagnostic good air flow frost forming on evaporator plate"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud noise when spinning, tested without rotor and washplate and noise was apparent.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25QXBL10
Near Austin, TX 78733
Luis
Job Details: 06/29/2021
"Arrived on site for water leaking found water under unit slightly pulled unit out found water leaking from copper water line to water source on wall,advised customer to have a plumber replace waterline."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Salado, TX 76571
Lou
Job Details: 06/29/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice clumped in the bin and the ice maker turned off. Turned the IM on and placed unit in diagnostics and tested the ice maker in test #120 and fill tube in test #97. I found the IM harvesting as designed but when I tested the fill tube, it only dispensed for approximately 5 seconds and stopped. I found at the top left door hinge where water had been leaking. I retested the fill tube and water dispenser and found the ice maker fill tube is leaking at the connection at the hinge. Also found the right RC door gasket is torn. In the process of getting to the ice maker/fill tube, the ice bin was very difficult to remove as the handle wasnt releasing the bin from the chute plate. Once I removed it, I found the chute plate hooks were damaged. I removed and replaced the fill tube heater assembly and retested the ice maker fill it continues to leak at the hinge. I am ordering the right RC door gasket, ice maker water line, fill tube heater assembly, left door upper hinge, ice chute plate, ice bin, User Interface (UI) and CNOTE-AUTHORIZATION on all parts ordered. I recommended that the customer turn the ice maker off in order to keep it from leaking every time it dispensed water into the ice tray. Office to schedule return service.; ordrng 1 W10917312 (Right RC door gasket) and 1 W10853597 (Ice maker water tube) and 1 W11448633 (Chute plate) and 1 W10910401 (Ice container) and 1 W11442053 (UI) and 1 W11032616 (Left upper hinge) and 1 W11366500 (Fill tube heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
Arrived on site for icemaker issues. Ran diagmostics found E2 error icemaker lost position,removed housing found defective heater to fill tube. Ordering fill tube heater with icemaker. ; ordrng 1 W11226501 (Heater)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not starting cycle. Customer hadn?t unplugged because the cycle wouldn?t cancel. Plugged unit back in, was able to cancel spin cycle by holding the start button for 3 seconds. Put unit in diagnostics and got F0E5 off balance load and speed fault. Customer said they were trying to drain and spin sheets but unit wouldn?t start. Went ahead and changed out actuator. Tested unit p. Unit tested good. Also let customer know about the plugs need to be on a dedicated circuit to function properly as the plugs share one outlet for the dryer and the washer, took pic of plug.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of door gaskets damaged on RC, after forming the gaskets, I replaced left and right side gaskets unit tested good.
We serviced a
LG OVEN
Model LSWS306ST
Near Austin, TX 78732
David
Job Details: 06/29/2021
"Arrived on site to diagnose oven that is not reaching temp when baking. Ran unit with thermal probe running. Found the temp only gets to 320, and then stops and wont go higher. I tested broil and found the broil element glowing and getting to proper temp. Unit has a bad bake element, and is gaining most of the preheat temp from the broil element. Ordering bake element, control, and thermostat to resolve. Office to schedule when we get parts. ; ordrng 1 EBg51439303 (Thermostat) and 1 Research-control (Research main control) and 1 Research-BakeElement (Research bake element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 06/29/2021
Arrived onsite to install previously diagnosed parts. After pulling the unit I found a large dent in the rear right side of the unit that is affecting the wrap alignment. I was able to correct the gap near the control board but there is still a gap so I called techline to report. Techline did a video call then advised the customer to reach ur to the trade care team for further assistance. No parts needed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Andice, TX 78628
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a cooktop that has burners not igniting. Found spark module not fully wired and rewired it properly. All is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Wesley
Job Details: 06/29/2021
Arrived onsite and found f7 error. Reset in diagnostics to restore heater function. Tested unit for proper operation and found all operational. Advised customer on best use and care principles. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
David S
Job Details: 06/29/2021
Arrived on site to install previous diagnosed parts. We gained access to the hv control and replaced it with new. We put the unit into forced defrost and found the defrost element coming on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 06/29/2021
Arrived onsite for refrigerator door have damage. Looked at the door and noticed some deep scratches. Replaced door. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
"Arrived on site for This is the second time that the microwave just stop working, technician came on last friday and fix it and now it happen again, the repair work for just 3 hours. Found brackets that hold fuse were spread apart. Removed fuse. Pinched brackets on filter board and installed new fuse. Heated a cup of water five separate times to ensure the microwave was working as designed. All five times the microwave heated as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78741
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected the dryer and found catch Is broken, after replacement dryer is running but airflow meter is showing restricted. Recommended that apartment maintenance be contacted and vent to the exterior be cleaned/cleared before dryer is used again to prevent any further damage, job complete"