We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site for surface light on OTR microwave. Found keypad responsive . Light bulb was burned out . Replaced bulb . No other issues found .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but was seized also found drain hoses were clogged in various spots. Replaced pump and hoses, tested unit, unit now working as designed. Advised customer to throw left over food in trash before putting dishes in dishwasher. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/23/2022
"Arrived on site to replace previous diagnosed control. Verified control was need and replaced control. Tested unit, unit is now working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Lago Vista, TX 78645
Gerry C
Job Details: 05/23/2022
Arrived to inspect noise from bottom of unit. I found one of the sound deadening shields was torn free and one was missing and require replacement. Office to order parts and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11573704 (Shield) and 1 W11573700 (Shield)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78746
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit not giving F7E2 found unit not gettting water. Replaced control board and unit started to get water then stopped. Ordering new fill valve. Office to reschedule ; ordrng 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD7070DS3
Near Austin, TX 78751
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for not washing. Customer did not have the receipt with the model number. Spoke with Erika and they are still waiting for whirlpool to see if it covered or not.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Leonardo
Job Details: 05/23/2022
Arrived on site to test unit for unit not having power. Test unit and found correct voltage coming in and terminal block connected correctly. Found control board getting power but not responding. Order new control board office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78748
Luis
Job Details: 05/23/2022
"Arrived on site. Installed bins,replaced freezer door after installation and protective film removal found stainless steel finish on new door with a matte finish not shiny like previous door or fresh food door. Ordering another freezer door. ; ordrng 1 W11551458 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUR50X24HZ00
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit not cooling. Found absolute no cool with no frost pattern and compressor running. Advised customer on findings. Advised customer on sealed system repair being needed. Ordering compressor and dye drier and access valve ; ordrng 1 4344775 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit would not dispense or make ice. Found no voltage being sent to inlet solenoid when water is called for.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Round Rock, TX 78681
Wesley
Job Details: 05/23/2022
Arrived onsite and found unit right front burner head intermittently igniting due to Berber head deformity. Ordering burner head to repair. ; ordrng 1 W11435630 (Burner head)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Scott
Job Details: 05/23/2022
"Arrived on site for washer not completing cycle . Ran diagnostics, no error codes . Unit completed test wash . Put a mid size load in . Ran quick wash with low spin and completed . Ran quick and drain and spin on high spin unit shut down during spin and just sat there . Unit was bouncing around before hand . Ordering shocks and stator and rotor . Will have control on hand if needed . No water leaks detected at time of service, call to set return ; ordrng 4 W11117022 (Shocks)s"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78749
Kevin
Job Details: 05/23/2022
"Arrived on site and found saved error codes F7E1, F7E6, found capacitor is dangling and shield was never present. Washer is still technically under the original manufacturer warranty and can be repaired. Customer may wish to return the washer to the reseller. When parts arrive contact customer first to see if washer is still in the home; ordrng 1 W11550891 (Agitator) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11409708 (Shield) and 1 W11481722 (Actuator) and 1 W11590868 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXPA3
Near Marble Falls, TX 78654
Kimo
Job Details: 05/23/2022
Arrived onsite for dishwasher not filling with water. Upon arrival I put unit into diagnostics and ran cycle to find that the water valve would not activate. I skipped forward in the cycle and found that the wash motor came on and the drain pump and dispenser doth work to which pointed me to the water inlet valve. I am now ordering the control and returning with Sump&motor; ordrng 1 W10473198 (CNTRL-ELEC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Liberty Hill, TX 78642
Kimo
Job Details: 05/23/2022
"Arrived onsite for refrigerator not dispensing water. Upon inspection I found good water pressure at the wall. I tested the water inlet valve and found that it was him weakly. I replaced the valve and tested unit and found that the water flow improved but not by much. I will need to return with.Dual Valve, filter head and reservoir. Reschedule for 05/27/22; schdld next appmnt for 5/27 FRI !"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Bastrop, TX 78602
Joe Z
Job Details: 05/23/2022
"Arrived onsite for unit not making ice. Upon arrival unit was on. Checked compressor amp draw and got 2.75 amp. There is no cooling on evaporator. Talked to CS for assistance. Checked condenser fan and condenser is operating, checked pump and motor and all is good.just not getting refrigerant to evaporator. CS recommended sealed system repair. Need to order compressor, evaporator, non UV dryer, and access valve. Need AUTHO. Office to reschedule ; ordrng 1 NeedAutho (Need Autho) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 05/23/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival,during disassembly found bottom of inner basket is broken as well as drain filter. Ordering inner basket, drain filter and screw, and drain pump just in case.(drain pump contained lots of broken plastic from inner basket. Bringing back previously ordered parts as well. Office to reschedule.; ordrng 1 W11172199 (Inner basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter Screw) and 1 W10919003 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78748
Tyler L
Job Details: 05/23/2022
"Arrived on site for complaints of loud screeching noise. Found oil in the geargase. Will need to replace the geargase, cam, and belt. Started the repair, and found the bolt holding in the agitator is stripped. Will need bolt and agitator to complete repair. Office to reschedule.; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator)"
We serviced a
WHIRLPOOL RANGE
Model RF374PXGZ1
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/23/2022
Arrived on site for rains not allowing oven to turn on or the front left her back right burners to work properly. Upon arrival confirm complaint after further inspection found the unit had to failing infinite switches to the front left and back right burners. I also found that the big element had fused connections then blown up. Also found that the oven control had fused relays causing massive bleeding voltage between 35-50v Leading to element damage. Found oven control needed for repairs. Will need findings reported to ahs. Call complete ; ordrng 1 6610144
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78752
Joe Z
Job Details: 05/23/2022
"Arrived onsite to install previously diagnosed parts. Installed drum and 4 supports and test unit unit now tumbles correctly. Ran unit for several minutes and noticed unit was not heating. Disassembled the unit again.test thermal fuse and thermal fuse is good. Found element OL , found fracture on coil winding . Need to order element, also ordering fuse, thermal cut off, and thermostat just in case. Office to reschedule ; ordrng 1 WP3387747 (Element) and 1 W10909685 (Thermal Fuse) and 1 280148 (Thermal cutoff) and 1 WP8557403 (High limit Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/23/2022
"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and removed the lower drawers. Found a defrost issue in the evaporator section. Found that the drip pan was bowed and the evaporator covered in frost. Found several parts were sent with but needed to order a user interface as well. I did explain to the customer that with fresh food evaporator defrost issues, they can cause sealed system issues as well and one of the customer to be aware of that prior to initiating repair. Customer is aware and still wants to proceed with repairs. Customer is aware that if I sealed system issue is present, they would be liable for those repairs as well and a refund cannot be given. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours due to needing to do disassemble the entire refrigerator section for access to the evaporator and replace multiple parts.; ordrng 1 W11387386 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/23/2022
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit non-responsive. I cycled power at the switch and the error code F2E2 came on. I attempted to place the unit in diagnostics but it failed. I removed the outer door panel to access the control and UI and found a liquid substance on the control panel housing and appears it got on the UI. I tested the harness and it is good. I advised the customer that the UI would need to be replaced but it is on out of stock with no eta. I advised that someone from our office would keep in contact and schedule when the part arrives. No water leaks observed during service. I am ordering the user interface and office to schedule return service due to the availability of the part.; ordrng 1 W11368911 (User interface)"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site to install previously diagnosed parts, after I installed new magnetron I tested unit and was not heating but not powering off when I would open door while heating. Will have to order fuse, door switches and return with magnetron and transformer. Office to order parts and reschedule to return. ; ordrng 1 WP4375424 (Magnetron) and 1 WPW10017410 (Fuse) and 4 W10211972 (Switch)s and 1 WP4375286 (Transformer)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/23/2022
Arrived on site for freezer not freezing. Inspected unit and work area. Found ice buildup on evaporator. Performed diagnostics mode and tested defrost operation. Found defrost activating in diagnostics. Measured voltage to heater at 120 volts. Measured resistance on evaporator sensor at 5.2 k ohms. Will need to replace control p. Found no eta available on part. Office to schedule return when ETA is available.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/23/2022
Arrived on site for refrigerator not producing ice. Ins unit and work area. Measured temperature in ice housing at 23?. Measured temperature in FC at 18?. Inspected FC evaporator and found evaporator iced over. Performed diagnostics mode and found defrost sensor opened. Will need to replace FC evaporator fan assembly with main control and UI. Office to schedule return when ETA is available.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Fc evaporator motor assembly) and 1 W11106553 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Andice, TX 78628
Jonathan S
Job Details: 05/23/2022
Arrived on site for microwave not working. Inspected unit and work area. Found screw missing that hold door switches housing unit place (see SD-QUICKPIC). Found 2 of the screws in sides mount. Removed unit and looked for missing screws. Corrected installation of unit and reinstalled. Will need to replace 2 of the missing screws. Reached out parts department (SR) will need to research parts. Office to schedule return when ETA is available.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Wimberley, TX 78606
Andrey
Job Details: 05/23/2022
"Arrived on site to test unit for broken outer glass tested unit found outer glass shattered, but inner glass was provided, ordering outer glass office to reschedule ; ordrng 1 W11176456 (Glass door)"
We serviced a
KENMORE WASHER
Model 796.4107231
Near Wimberley, TX 78676
Andrey
Job Details: 05/23/2022
"Arrived on site to test unit for no drain locked unit, tested unit found drain pump attempted to drain but not pushing water out, drain pump filter was not clogged, not loose connections found and no restrictions in drain hose,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWMA
Near Temple, TX 76502
Cliff
Job Details: 05/23/2022
Arrived on site to diagnose a refrigerator that is leaking air. Found ice door broken and all 4 parts of ice door will need to be replaced to complete repairs. Return date set for 5/31.; ordrng 1 241688401 (Door back) and 1 241688501 (Door center) and 1 241688601 (Door insulation) and 1 241688701 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Wesley
Job Details: 05/23/2022
Arrived onsite and tested unit and found misdiagnosed control issue with shorting relay. Removed loads one by one and no loads changed symptom. Verified constant voltage on P1 from Orion to main control indicating the main control has an isolated failed component ; ordrng 1 W11389713 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waco, TX 76711
Jonathan M
Job Details: 05/23/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and the customer advised that hes been losing temperature over the last several days. I did confirm the freezer temperature at 41?F. Remove the evaporator cover and found a big ice ball up in the upper right hand section near the Tube indicating a leak or a restriction. Ordering all sealed system components including the evaporator and compressor. Service will need to be scheduled for three hours due to lokring fittings and multiple sealed system components. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11580057 (Compressor) and 3 W11506619 (Coupler suction tube comp)s and 1 W11578570 (Coupler to high side on compressor) and 1 W11282685 (Evaporator) and 1 W11504450 (Coupler to cap tube evaporator) and 1 Driernodye and 1 W11506635 (Coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78703
Luis
Job Details: 05/23/2022
"Arrived on site for no ice complaint and not freezing correctly. Removed evaporator cover found evaporator incased in ice,ran diagnostics thermistor reading off,unit not entering defrost cycle due to defective thermistors ordering a new harness assembly. ; ordrng 1 W11614809 (Harness)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG\AA
Near Nolanville, TX 76559
Tyler
Job Details: 05/23/2022
Arrived on site to install previously diagnosed motor vein sensor and control. Upon arrival reconfirm complaint and installed required parts. I then reassembled and tested the unit and found unit still failing with the same noise and found cause the failure was the drain pump. Found drain pump and failed due to an improper insulation of the drain line under the sink where the water transferring from the disposal to the PVC piping was backfilling into the drain system clogging up the drainpump. We need office to get authorization from AHS to order pump for repairs.; ordrng 1 DD31-00016A (Drain motor) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Kimo
Job Details: 05/23/2022
"Arrived onsite for dishwasher not washing. Upon inspection I found codes stored f3e3 mistor/ OWI (cont.) and a f4e3 Motor Not Running, i checked voltage into control and out to the wash motor and found good voltage. The I check connections and found them all good. I am ordering 1x Sump&motor and a owi ; ordrng 1 W11025157 (Sump&motor) and 1 W11084121 (SENSOR)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
Justin
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. I installed the new UI and ribbon. I then tested the unit and found several buttons not responding. I verified all connections were secure and found they were. I called techline and spoke Drew and received SR# 7733713372. Drew recommended unplugging and plugging the ribbon back in. I found this did not change anything. Drew recommended replacing the UI control first and if that did not change things then replacing the main control. I am also ordering the ribbon to replace as well. Ordering parts and office to reschedule. ; ordrng 1 W11105615 (Display Control) and 1 W11025616 (Ribbon)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Hutto, TX 78634
Wesley
Job Details: 05/23/2022
Arrived onsite and found blown lighting circuit on board causing underside light to not work. Ordering control to repair. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site for oven, inspected unit and work area. CX explained that unit burns food. I took 5 temperature reading and get my average from there unit was about 20? to hot so I calibrated unit down -20? set unit in diagnostics and found stored error code F6E4 UI must be changed to fix this issue of the error code.; ordrng 1 W11296171 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. While installing the new door gaskets I found left door where it meets with the door switch missing insulation or badly dented in causing door not to make full contact with switch to let it dispense water or ice. Will order new door and return with mullion. Office to order parts and reschedule. No water leaks observed during service. ; ordrng 1 W11435353 (Left door) and 1 WPW10311757 (Mullion)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78758
Matthew
Job Details: 05/23/2022
Arrived onsite for microwave not functioning after previous repair. Unit is in maintenance office. Upon arrival tested unit. Found no power to unit. Disassembled unit and found fuse and thermostat good. Found no voltage to control. Checked filter board and found no output voltage. Bypassed filter and unit powered on tested unit and is heating. Will need to return with filter board. Office to reschedule ; ordrng 1 W10422269 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDRM404KPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element to have the copper bushings that fall under the Special Project code S17304. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11537778 (Element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78703
Luis
Job Details: 05/21/2022
"Arrived on site for no cool. Found unit running compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered; used 1 W10629033 (Inverter) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, TX 78681
Vincent
Job Details: 05/21/2022
"Arrived on site for oven no power, inspected unit and work area. Oven had no power. I pulled unit out enough to access thermal fuse and test it, I tested it and found out to be open. I removed it and replaced it with new one. I then tested to make sure it would heat up correctly. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Cedar Park, TX 78613
Vincent
Job Details: 05/21/2022
"Arrived on site for freezer section not cooling, inspected unit and work area. Inspected unit tested temperatures in FC 44? & RC44? I accessed back of unit to do amp draw on the compressor and only had 0.03 amps. Unit will need a sealed system repair. Office to order parts and reschedule to return on 05/26/22AM no water leaks detected during service.; ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 U/k (Access valve) and 1 R134a"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNTB3
Near Austin, TX 78731
Luis
Job Details: 05/21/2022
"Arrived on site for no ice. Ran diagnostics weak to no frost pattern,condenser fan not running diagnosed unit will need a new compressor,evaporator,drier,access valve and condenser fan motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78703
Luis
Job Details: 05/21/2022
"Arrived on site for over temp led flashing. Unit cooling correctly,reset over temp alarm unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Vincent
Job Details: 05/21/2022
"Arrived on site tor refrigerator making noises. Inspected unit and work area. At arrival unit was shut off and not froze up. Inspected unit and found evaporator drip pan badly warped and causing it to not drain correctly and cause it to freeze on the evaporator. I powered unit back on and seem to have a good frost pattern on both evaps. Inspected door gaskets and they where not torn. There is a service pointer on unit to replace it S-Code to cover Labor only: S16360 . No water leaks observed during service.; ordrng 1 W11457241 (Drip pan evap) and 1 Clearsilicone (Silicone)"
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near New Braunfels, TX 78130
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no power, reset power to unit and unit came on, but during wash cycle during fill relay on the board was activating erratic causing not enough water to enter the unit, latch was replaced on previous visit, replaced control, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Gerry C
Job Details: 05/21/2022
"Arrived to instal parts. I installed the main control, ui board, led drive and main power board and tested. Further inspection revealed a drain tube leak that I sealed and the cabinet required squaring and door matching to prevent excessive air incursion. All other functions of the unit were present, including ice production. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
"Arrived on site for refrigerator freezing up, inspected unit and work area. Customer explain that freezer will build up frost around the door and behind the shelves. I inspected the unit and found door gasket for freezer sagging and not sealing properly. I also found refrigerator not properly leveled, I leveled unit and it should help to keep doors closed tighter. I advised customer to replace left door gasket and freezer door gasket. I used my heat gun to reform gasket on freezer temporarily but will still need to be replaced. No water leaks observed during service. Office to order parts and reschedule for return.; ordrng 1 W10562492 (Freezer gasket) and 1 W10407212 (Left Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
Arrived on site for icemaker on refrigerator not working. Tested icemaker i diagnostics and ran the harvest cycle and it passed. I then tested the water fill test and passed. I found the ice maker switch turn off I turn it back on and explain to CX to try that first and if it starts to make ice they are good. Advised them to give it 48 hrs to start making ice. No water leaks observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Luis
Job Details: 05/21/2022
"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics thermistors passed,an fan test passed,icemaker dumped ice and filled with water. Changed defrost setting to basic to prevent ice build up on evaporatoR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 05/21/2022
"Arrived on site for no ice. Found icemaker not running through a harvest,removed icemaker found harness not fully secured,installed harness corr3crly tested icemaker passed filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Luis
Job Details: 05/21/2022
"Arrived on site. Found gap between liner chute assembly,added refrigerator adhesive to seal gaps,replaced ice door and motor tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78749
Luis
Job Details: 05/21/2022
"Arrived on site water water leaking into ice bin,removed bin and ice icemaker found obstruction in fill cup,removed obstruction tested icemaker no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
Arrived on site to installed previously diagnosed parts. Tested unit in diagnostics cycle and everything checked good after the test. No water leaks observed during service job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Vincent
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed parts. Installed all parts and tested unit is now operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL
Near Georgetown, TX 78628
Vincent
Job Details: 05/21/2022
"Arrived on site for microwave. Inspected unit and work area. Tested microwave several times with cold water and on like the 4 cup magnetron would not come. Removed microwave from wall to Make sure fan was working properly and it was. Will order magnetron and return with transformer, and office to research power cord. Office to order parts and reschedule for services. ; ordrng 1 W11590863 (Mag) and 1 W11199548 (Transformer)"
We serviced a
KENMORE REFRIGERATOR
Model 253.2244241
Near Georgetown, TX 78626
Lou
Job Details: 05/21/2022
"Arrived on site to inspect upright freezer with ice on the back panel. Upon further inspection, I found the unit unplugged. I tested the element and found it good. Tested the defrost thermostat and found it bad. Tested the defrost timer and it is operating as designed. I removed and replaced the element defrost thermostat assembly and tested. Unit is cooling as designed. Element assembly is covered under AEX 1 year warranty (09/21). No water leaks observed during service. Recommended that the customer monitor the unit for the next few days and wait to place any food items inside for a few days. Job completed."
We serviced a
FRIGIDAIRE RANGE
Model LPGF3091KSJ
Near Georgetown, TX 78626
Lou
Job Details: 05/21/2022
"Arrived on site to inspect range cooktop burners not working. Upon further inspection, I tested the cooktop burners and found the back left burner wont ignite. I found the ignitor arcing, but not a good arc and the burner head needed to be cleaned. Attempted to clean and retested and got the same results. Customer advised that the oven bake doesnt work properly. I tested the oven on Bake at 350 degrees and I found the ignitor illuminating but taking too long to ignite the burner. I removed and replaced the burner head and tested and it is functioning and I am ordering the oven bake ignitor and scheduled return service for 05/26/22. No gas leaks detected during service.; ordrng 1 5304506545 (Bake ignitor) and 1 316489403 (Ignitor)"
We serviced a
KENMORE WASHER
Model 796.29272
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to inspect washer leaking water from underneath. Upon further inspection, the customer advised that the unit is leaking from the back at the top near the hoses. I removed the console and found the cold water valve leaking due to it being cracked. I removed and replaced the valve and when I went to tested the unit I found the water valves at the wall were badly leaking. I informed the customer of this as the valves were badly corroded. No water leaks observed at the end of service, job completed."
We serviced a
LG WASHER
Model WM3170CW/01
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the drain pump drain hose plug had come out of the hose and water went everywhere. I placed the unit in diagnostics and tested and the unit operated as designed. I found dry water streaks under the unit door (photo) and advised that the door bellow (gasket) is leaking. Customer advised that they have cats and has pulled their hair from the bellow drain area due to the drain area not draining properly. I ran diagnostics again and allowed the drum to fill with water before starting agitation and the door never leaked. I made recommendations for use and care, as well as, detergent use being as the customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBBC/AA-04
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect refrigerator water dispenser wont stop dispensing. Upon further inspection, the customer advised that the water dispenser will sometimes dispense water but slow to start but then it wont turn off. When I went to turn the water on at the wall, I found a large rust spot on the upper right corner of the back panel (photo). I felt of the spot and found the rusted metal was very weak to where I could press on it and the metal would give to the point to where I can almost press my finger through the rust spot. Only water leak found is at the back panel from condensation. Job completed."
We serviced a
GE REFRIGERATOR
Model CFE28USHBSS
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I found the customer had pulled out the bottom crisper drawer. I inspected the RC evap cover and found frost built up at the bottom and at the left rand right lower corners of the cover. I placed the unit in diagnostics and tested the deli fan and the evap fan and found neither are operating. I tested voltage to the fans and got a constant 13.53VDC. I test3d the FC fan and condenser fan and both are operating as designed. I am ordering the evap cover, evap fan and main control and CNOTE-LSO and scheduled return service for 05/27/22. No water leaks observed during service.; ordrng 1 WR17X27084 (Evap cover) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left door switch and adjusted the doors. Tested operation and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
GE DRYER
Model GFDN110EL0WW
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
"Arrived to inspect noise. I found the unit would squeal while used and the front upper bearing assembly was partially worn away. The drive belt showed cracking as well. The part did not arrive and the office will need to contact the CX as soon as part has arrived and set service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
Arrived to inspect noise issue. The CX also advised me the automatic blower feature (from cooktop heat) was not working. I found the turntable support rattling and R/R it. The turntable drive motor would not propel the turntable smoothly and I replaced it as well. The unit will still require the turntable ring and can be D2C to the CX. Operational test good.; ordrng 1 W11245706 (Ring)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JW3
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due the ice door not sealing/closing properly, I removed and replaced the damper rotary, pin, spring, ice door seal, ice door assembly, and insulation and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door skin and the four internal rack slides due to corrosion. I discussed detergent type and amounts with the CX and advised against using the pre-measured tablets or pods. I tested within service test mode and the unit had 9-4 as the only error code stored. The unit does not have an internal light, so I ignored and cleared the code. I found the rinse agent set at the factory setting or A3 and I set it to the preferred setting for area water of A1. The over dispensing of A3 likely contributed to the excessive detergent/corrosion appearance of the units internal items. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near San Marcos, TX 78666
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed control and line filter ,replaced parts tested unit, blower is now engaging and unit is now running as designed job complete"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Marcos, TX 78666
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed moisture sensors and control, replaced parts tested unit no change, unit still not functioning correctly in sensing modes, checked continuity on harness, everything looks good, all sensors reading the right resistance, preformed test 4a and test 5, all checked out, ordering additional parts and need to come back during the week to call tech line, ordering thermal cutoffs, temp sensor, returning with harness and heater,office to reschedule ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel) and 1 WP8577274 (Thermistor) and 1 WPW10298258 (Harness sensor) and 1 279973 (Cutoffs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no cool, tested unit found all components engaging in diagnostics heater activating and evap fan running good, no loose connections were found, Replaced RC thermistor as precautionary, advised customer to monitor and report if issue persists, unit is running as designed at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no power, tested unit found a shorted wire in cabinet, fixed short, unit is now powering on, customer wanted to a light bulb installed as well replaced light bulb, unit is running as designed job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed control, replaced control, light is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS
Near Buda, TX 78610
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for not keeping temp, tested unit found temp probe and oven temps are accurate, temp fluctuations are within range, slightly struggling to ignite in high temperatures, push igniter closer to burner, tested unit now igniting on one click, advised customer on calibration and that it can be calibrated if necessary, at this time no issues with unit was detected, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78717
Chase
Job Details: 05/20/2022
"5/20/22 16:59: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Kimo
Job Details: 05/20/2022
Arrived onsite for dishwasher not drying properly. Up inspection I found that the connector for the heater was loos at the control I corrected this after conducting a continuity test which it pasted. I the tested unit and found unit operating as designed no leaks coming from the unit itself. Though there is water damage present it seems to be coming from inside the wall. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
Kimo
Job Details: 05/20/2022
"Arrived onsite to install previously designed parts. Upon arrival I installed new baffle, control and door gasket. I reprogrammed the control and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Kimo
Job Details: 05/20/2022
"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the evap was covered In Ice again I removed the ice tested the heater found it good tested the thermistor through the UI and found it good. I replaced the baffle, ui and hv control. Then caged the defrost setting to and 8hr. Cycle. Unit is operating as designed. No water leaks detected."
We serviced a
FRIGIDAIRE DRYER
Model FLXE6960EW1
Near Austin, TX 78741
Joe Z
Job Details: 05/20/2022
Arrived onsite for NOT HEATING. Upon arrival test unit and unit heats correctly. Mr. Stated that the unit turns off by itself intermittently. Need to replace timer. Got approval to replace. Replaced timer and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78747
Joe Z
Job Details: 05/20/2022
Arrived onsite for vent fan makes a loud noise. Upon arrival test unit and noticed noise coming from fan.inspected fan and found fan was warped and rubbing housing. Need to replace fan. Replaced fan and test unit. Unit now operates correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Austin, TX 78747
Joe Z
Job Details: 05/20/2022
Arrived onsite for Double oven range bottom oven door is not seated/aligned properly. Upon arrival door was open and left hinge was not mounted. Removed door and found hinge not secured to door. Reinstalled left hinge correctly.Reattached door and door now opens and closes correctly. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 05/20/2022
"Arrived on site. For no lights diagnosed a defective led module,replaced all led modules all leds working as designed. Autho S84638"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Wesley
Job Details: 05/20/2022
Arrived onsite and installed control and pump together according to techline advice. Unit is now operating well with excellent drain speed. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78704
Wesley
Job Details: 05/20/2022
Arrived onsite and addressed customer questions about drawer cooling and install. Replaced the module for freezer lighting issue. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78752
Scott
Job Details: 05/20/2022
"Arrived on site for dishwasher not powering up. Found unit was on a switch . Switch was turned off . Flipped switch , unit powered up. Ran diagnostics , no error codes . No issues found with unit. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ES07
Near Austin, TX 78752
Scott
Job Details: 05/20/2022
Add on . Frost in freezer . Found frost around door gasket area on left hand side . Instructed customer on proper loading of lower basket . Cleaned up frost . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78751
Scott
Job Details: 05/20/2022
"Arrived on site for washer flooding floor . Checked all connections all were dry no signs of leak from washer at valve and underneath unit . Customer turned on valves . Filled unit and ran diagnostics all checked out normal. No leaks detected. During draining , could hear drain stand changing tone as it filled up with water . Recommended having stand looked at . No leaks found with unit . Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Austin, TX 78735
Kevin
Job Details: 05/20/2022
"Arrived on site and set dishwasher into a diagnostic cycle and did not see any leaking. Also start a dishwasher on a normal cycle and observed it for a 30 minutes and did not see any leaking. Sent a short video to KB/service management. FSU continues and wash motor is found to be leaking
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ
Near Austin, TX 78749
Kevin
Job Details: 05/20/2022
"Arrived on site and found incoming power at terminal block is good but there is no power showing at control board. Found in-line fuse connector has broken, took one picture. Replaced connection and dishwasher will now power up and is running normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Kevin
Job Details: 05/20/2022
"Arrived on site and inspected dishwasher and found latch is broken and door will not close properly. After replacing latch ran a diagnostic cycle and it completed properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78737
Kevin
Job Details: 05/20/2022
"Arrived on site found drain pump is not running, inspected drain pump and found a wire connector is broken. Replaced wire connector and drain pump is now running properly and will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78721
Scott
Job Details: 05/20/2022
"Arrived on site for washer shutting down few mins into cycle. Ran diagnostics, got long fill error . Ran valve tests , some valves were completely clogged or small trickles . Replaced valve . Reran valve test , water is flowing properly. Unit passed complete diagnostics tests. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Austin, TX 78721
Scott
Job Details: 05/20/2022
"Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters. Upper rack is now sucker and functioning properly. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78717
Justin
Job Details: 05/20/2022
Arrived on site for a refrigerator with water pooling up in the bottom of the RC after the last service. Upon arrival the customer stated that after a week or two of the last service they found a small pool of water under the evap tray. They found it has not gotten much bigger over time though. I found no water or ice build up in the evap tray and it was draining properly. The customer stated they poured water down the tray on the last service to test it. I informed the customer it was likely some water flowed out of the pan and froze over from that. I thawed the ice and dried the water. I advised the customer on keeping an eye on it. I found the unit as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
Arrived onsite for refrigerator not cooling again. Upon arrival inspected unit and found evaporator covered in ice again. Thawed ice and inspected evaporator section. Checked connections that were loose during previous visit. Connector looked ok and unit would go into force defrost. Found thermistor Incased in ice. Took readings and got 10.7 k ohms equivalent to approximately 24 degrees . This may be stopping the defrost cycle prematurely. Called tech line for assistance. Provided SR#7733707108. Tech responded with good to go on thermistor and harness wire. Replaced UI to insure no communication issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
Arrived onsite for range oven not functioning. Upon arrival customer stated unit will error intermittently F1E0. Put unit in diagnostics and confirmed error code. Removed panel for inspection and found control board causing board to fail. Notified customer that this is not covered and voids remaining warranty. Showed customer evidence and customer understood. Cannot move forward with any repair. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVY06
Near Austin, TX 78717
Justin
Job Details: 05/20/2022
Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated the FC was not cooling properly and that there was frost on everything. I checked temps and found the FC at 11?F and the RC at 44?F. Upon further inspection I found ice build up on the roof of the FC and the front around the door. I gained access to the evap and found a good frost pattern. I found when removing the unit that the ride side rail was missing ball bearings and some fell off. I found the door wasnt shutting properly which was creating a warm air gap which was creating the frost.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78750
Justin
Job Details: 05/20/2022
Arrived on site for a wall oven combo with the microwave element support broken. Upon further inspection I found the support just needed replacement. I installed the support and the unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Austin, TX 78728
Justin
Job Details: 05/20/2022
Arrived on site for a microwave smoking. I gained access to the HV system and found the diode burnt out. I found the HV system needing replacement. I called WP safety and spoke to Teresa and received SR# 7733663214. The customer provided closing docs and the 2 year builder warranty. I found the unit within warranty. I installed the HV system and tested the unit with a MW safe cup of water. I found the unit running as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Leander, TX 78641
Vincent
Job Details: 05/20/2022
Arrived on site to install previously diagnosed parts. Installed new UI kit and new icemaker. Tested icemaker in diagnostics and found it working as designed. No water leaks observed during service. Job completed.