Celia - Austin, TX
Michael - Smithville, TX
Great service. Explained what was wrong.
Fara - Austin, TX
Kevin Bell Repair of Whirlpool Cooktop
Cynthia - Austin, TX
Your service was top notch with respect to setting up the appointment, the fact that the technician arrived on time and in full safety gear, mask, booties, gloves, and his time efficient and expert repair. There were was little or no diagnosis involved since I related that we had a power outage, electricians had been here to repair wiring to under and over counter lights,and confirm that there was power to the stovetop. I was aghast at the bill for an approximate 40 minute repair, one wire and a new igniter. The labor charge was &179.99 Compared to a service charge of $50 And $144 labor charge for a journeyman electrician and $97.50 for an apprentice for 1.50 hours work each. They also purchased a photo cell and installed it for outdoor lighting during the 1.5 hours. They had already diagnosed the problem when your technician arrived. . While your representative explained the fee clearly and with great attitude, I still feel gouged.
Bait and Switch Pricing & 3 Different Techs Over 4 Weeks
John - Austin, TX
Appliance Express sent 3 different service technicians over 4 weeks for the same problem. Kevin (1st rep) replaced fuse but didn't run a comprehensive diagnostic. Fuse failed the next day. Brandon (2nd tech) said he knew what needed replacement, but the Office didn't put any parts in his truck. Brandon quoted "around $260 parts and labor." Richard (3rd tech) ran diagnostics, replaced fuse and fan, BUT HE CHARGED $366!! $100 more than Brandon said for exactly the same repair. And Richard NEVER GAVE ME AN INVOICE! Very poor service and extremely disappointing customer experience.
Fridge Area not cooling
Danny - Georgetown, TX
Problem was fixed as far as I can tell. It took a week for someone to service. I don't have a 2nd fridge. Spending $2K for a fridge I would expect it to be more reliable. On had this unit for 3 years.
Kathy - Austin, TX
Kevin provided excellent service. He was thoughtful, informative, helpful and a pleasure to meet. Assuming he is representative of all your service people, I highly recommend Appliance Express. Thank you.
Kristi - Spicewood, TX
Problem was diagnosed quickly.
Excellent communication with great customer service
Hammad - Cedar Park, TX
Helen - New Braunfels, TX
Noah did a great job replacing the mother board on the oven/microwave. He was prompt and courteous, and very knowledgeable about his replacement job.
Suzette - Manor, TX
The 2 guys that came to work on my dishwasher were very kind and exceptional at their job. I received helpful information on what can cause problems and prevent my appliance from working correctly and how to keep it in tip top shape.
Beverly - Lago Vista, TX
Excellent service, unable to repay due to lack of parts.
Margo - Austin, TX
Amy - Woodway, TX
Overall, the technician is pleasant. However, he did not fix the ice machine. The company will not send anyone here till the following week when they should have someone over to fix it the next day.
Terry - Cedar Park, TX
It was a great and smooth service call.
Laura - Round Rock, TX
Great Service Teck
John - Austin, TX
MC - Harker Heights, TX
Al Rhoden was a professional in all ways. He quickly diagnosed the problem and fixed it. He even sanitized his work area before leaving! I am sorry that it took 5 days to get an appointment to get the oven fixed.
Chris - Austin, TX
Prompt and Professipnal
George - The Hills, TX
Kelly - New Braunfels, TX
Great service. Very friendly over the phone and technician was very courteous, quick, and did a great job!
Great service. Knowledgeable representation. Quickly fixed issue.
Pat - Austin, TX
Service tech was actually early and very efficient. Completely Repair and explained problem.
Ruben - Kyle, TX
Very good service
Gigi - Georgetown, TX
The serviceman arrived in a timely fashion; was courteous; informative and took care of the repair work promptly. The only reason I gave 4 stars is because I thought the cost was rather steep.
Paula - San Marcos, TX
Estelle - Liberty Hill, TX
Fast and great Warranty Service
Holly - Bastrop, TX
Andy was fast and knowledgeable. Once I explained to him what was going on he knew exactly what it was.
On time and fixed the problem quickly.
Debbie - Austin, TX
Benjerman - Harker Heights, TX
Angel - Del Valle, TX
Good service technician
Response time was excellent
Jack - Georgetown, TX
Our large refrigerator quit working. We lost our food that was in there. I left a voice message with Appliance Express that night and they were out the next morning. I needed a new compressor which they had to order. They quickly installed the compressor and I was up and running again.
Great service--very informative
Jacob - Kingsland, TX
These guys taught us alot about how to care for our ice maker.
Nina - New Braunfels, TX
Even though our water for the dishwasher was off, Noah was gracious. We're not experts so we had no idea the water was off. Thank you Noah!
Rebecca - Marion, TX
Your technician Noah was very helpful and courteous.
arrived on time, good job
Mike - New Braunfels, TX
Your tech got there on time as scheduled and did a good job. The only thing was he did not replace the plastic cover for the light on the microwave. he replaced the damaged filter / screen and light bulb. still missing cover for light.
Below Average Experience
Samantha - Spicewood, TX
I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.
Great customer service
Olivia - Nolanville, TX
Jennifer - Lakeway, TX
Reliable top notch service
Awesome service, very happy customer.
Rachel - Austin, TX
The guys were fast, prepared and efficient. I will use them again.
Wonderful and efficient service.
Leonard - Austin, TX
Considering the pandemic I was very nervous about having a service person show up in my house. But after Kevin arrived in full gear...face mask, etc. my nerves were put at ease. We spoke to him through a closed door and he efficiently found the problem and fixed it. Thank you! There’s no way we could have survived without our washing machine!
Great service and timely repair
John - Granger, TX
Susan - San Marcos, TX
Appliance express was very organized and professional. Brandon was on time and completed the job quicker than we expected. We appreciate your help.
Fast, Efficient, and Courteous
Dave - Leander, TX
Barbara - New Braunfels, TX
Although I had to place another service call, we got the problem solved! Noah always displays a courteous demeanor and great customer service.
Knowledgable, efficient and polite service.
John - Round Rock, TX
The service call was to replace the compressor in my refrigerator. Techs were on time, worked efficiently and were very pleasant to deal with.
great service and timely.
Nicole - Austin, TX
Both times, the technician called to let me know he was on his way. I was happy to have my dishwasher fixed. All my questions were answered also.
SC - Georgetown, TX
The technician was timely, knowledgeable and professional in his demeanor.
Efficient Friendly, Knowledgable, Service
Mark - Crawford, TX
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount of time for the parts to be ordered and installed at a later date. The microwave repairs were completed and we have not had any additional problems since. Thank you.
Excellent service as usual
Mark - Dripping Springs, TX
Microwave issue was repaired quickly by technician who had the correct parts.
Sylvia - Cedar Park, TX
The gentleman that came out was great.he was very knowledgeable about whirlpool. Paul new what to do as soon he got our home. Also he covered up and had gloves and shoes covers on , he was very cautious about the service call .
job well done
William - Georgetown, TX
took three trips but they got it fixed
Pleased as always
Steven - Elgin, TX
Cindy - Austin, TX
We don't want anyone except Clif coming to our house! He's the best!
Friendly Efficient Service!
Wendy - Leander, TX
Amid our current world circumstances, I am so grateful I got a refrigerator warranty service appointment so soon after my compressor was going out. The technician offered excellent customer service and quickly identified the problems my refrigerator was having and fixed them in under 2 hours. My foods were saved. Great customer service. Very happy.
Maria E - Lockhart, TX
Excellent service, as usual
Michael - Round Rock, TX
Appliance Express is always professional, courteous, and efficient. Thanks!
Awesome service. Knowledgeable Tech.
Leah - Hutto, TX
Suzannah - Austin, TX
Convenient & Timely
Jen - New Braunfels, TX
The appointment was quick, and the technician was great. Thank you!
Ken - Leander, TX
Responded quickly to our service call. Knowledgeable. Efficient. This was warranty service. We'll certainly use this company regardless of warranty going forward.
nice and fast
Katerina - Manor, TX
Andy was super nice and helpful and fast. What more can you ask for?
Mt - Kingsland, TX
On time, great service, very knowledgeable.
Brandon was very proffesionable
Paul - Canyon Lake, TX
My experience was great and I would recommend themm to e anyone
Greg - Cedar Park, TX
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Technician - Leo Cantu
Edward - Austin, TX
Leo has been to our home for various kitchen appliance repairs. He is a true professional and extremely knowledgeable on how to fix a particular problem. Very inventive in finding a solution.
Cordell - Round Rock, TX
Service man replaced the box that holds the ice. But It still do not come out of the frig whenever you try to get ice out.
Yashica - Georgetown, TX
Timely and professional.
Todd - Woodway, TX
He was courteous and mindful of what we are all going through right now. He was quick and got me taken care of.
Great, knowledgeable services
Kim - Waco, TX
John came to our home twice and each time he was courteous and knowledgeable. He explained what he was doing and never kept us waiting.
Judy - West, TX
Jon, was on time and found problem and fixed, ran a cycle. Problem was a manufacturer problem with door latch and was that when we bought it. there was no charge because it was a manufacturing problem
Ken - Round Rock, TX
The technician was very respectful and cordial. Awesome job!!!!
Mary - Austin, TX
Tech came as scheduled, called prior to let us know timeline, repaired washer, great service!
Fast, friendly, but bare minimum
Cass - Austin, TX
They're a great service but they tend to do the bare minimum. I usually have to stand there and ask questions to get them to investigate issues deeper.
Julius - Austin, TX
Prompt excellent service
Great service, even during the panademic
Allen - Round Rock, TX
Paul did an excellent and thoroughly professional job (as always). Fridge is working the best it has in years!!!
Judy - Georgetown, TX
Al was very professional and explained everything he was doing in the process of installing my new fridge door. He prepared his work area, he made sure he handled my new door with great care so he would not scratch it in anyway. He cleaned his work area when he was done. Just absolutely a GREAT asset to Appliance Express.
Quick and Informative
Brenda - Austin, TX
It only took less than 10 min. for Kevin to discover what had happened to make my washer stop responding. He then took me through how to keep the problem from happening again and he was very thorough.
Tina - Georgetown, TX
Al arrived on time, ran diagnostics, had the part on the truck and installed the new part within 15 minutes. He answered all our questions and gave us a few tips on using the clothes washer. This was warranty work as we purchased the washer 7 months ago. Appliance Express was very easy to work with in setting up the apptmt.
Charles - Georgetown, TX
Nancy - Buda, TX
Jacob was professional, personable and installed the 2nd ice maker quickly. I highly recommend him and your company. Rest assured I will be calling upon your company in the future when needed.
Mathilde - Buda, TX
Velvet - Killeen, TX
Kobi - Pflugerville, TX
Very quick work and great customer service.
Great service! Ahead of schedule.
William - Austin, TX
Brandon called about an hour before he was supposed to arrive. Said he was in the area, could he come early. He was done with our dryer before his scheduled arrival. Dryer is like new!
Great service rendered
Will - Liberty Hill, TX
Joshua - Austin, TX
Luis was wonderful — very professional and friendly. Excellent service from the whole team answering questions and getting this scheduled for an urgent issue. Thanks!
Rick - China Spring, TX
Technician called before arrival and was very efficient. Very pleased
Tommy - Killeen, TX
The technician from Appliance Express did an outstanding job with resolving the issue with my dish washer.
Mapgeek - Georgetown, TX
Lou and his assistant were on time, were very professional and friendly.
Michael - Marble Falls, TX
Proper diagnosis of the problem requiring a freezer door replacement under warranty!
Dana - Austin, TX
Tyler was on time, quick, polite, friendly and extremely efficient in other words a true professional and credit to his employers
Larry - Austin, TX
Tyler was great. He really knows what he's doing. I requested him and only him to come by the house. If you want the job done right, request him!!!
Sharon - Leander, TX
I worry and hope that your company provides their technicians with a Mask to wear into our homes!!! You are putting your employees at such unnecessary risks if you don’t take that step NOW.
We have always had excellent service from Appliance Express! James is so very knowledgeable and experienced.
Henry - Horseshoe Bay, TX
We were happy to see James In protective gear! He is so polite and knows his appliances. He explains what he is doing and we appreciate that.
Friendly and Professional Service
Clark - Austin, TX
Scott came out to fix our Maytag dryer and I couldn't be happier with the service and experience. Everyone at Appliance Express has been friendly, honest, and professional.
Reid - New Braunfels, TX
Warranty work done well. Had to wait 1 week and then tech fixed it in less than an hour. Good job.
Julia - Canyon Lake, TX
Al did a great job,very professional, courteous and well knowledge
Hector - Harker Heights, TX
Great service, covered under Whirlpool warranty.
Nikhil - Round Rock, TX
Very experienced professional. Arrived on time, he had everything needed to repair my dishwasher and as I had purchased extended warranty via Whirlpool, all the fixes were done for no cost to me. I will highly recommend Appliance Express for oven and dishwasher repairs as I have personally used these services.
It’s not fixed
Barbara - Leander, TX
The oven will not come on. No heat at all
John - Round Rock, TX
Tyler was extremely polite and respectful of the whole social distancing issue. Great guy.
Excellent customer service!
Mark - Round Rock, TX
Tyler definitely was a joy to have perform our service. Will definitely recommend to anyone needing appliance assistance in the future.
Lance - Austin, TX
Luis was courteous, on-time and identified and fixed the problem.
W/D stack able
Billy - Austin, TX
The Tech did amazing job
Katie - Austin, TX
Excellent, polite, knowledgeable Worked under less than convenient circumstances Superb service Thank you
Sharon - Buda, TX
Carrie - Austin, TX
Two different problems with ice maker and then freezer drawer, they seem to be unrelated but both problems were handled very well by the Service Managers sent to make adjustments.
Prompt and efficient
Dan - Johnson City, TX
No wasted time. Repair was done in short time, and we were back in business...Thank You, Brandon
Ben - San Marcos, TX
Noah did a great job. He was right on time, didn't give up until he found the issue and fixed it. Great job!
Friendly, reliable service
Patricia - West Lake Hills, TX
Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.
Victor - Killeen, TX
Received excellent customer service from Al. Thank you again!!
Wayne - Georgetown, TX
Sherrie - Riesel, TX
Friendly and timely schedule
Randall - Liberty Hill, TX
Jonathan and Cliff were both outstanding in the knowledge and professionalism. Would recommend them to everyone.
Quick service and honest advice
Alan - Pflugerville, TX
Tyler came to fix my "dead" oven and told me up front he's hoping it's just a burnt out front fuse (easy) or the rear one (harder) and has both with him. Got lucky it was the front one and he quickly changed and tested it. He also gave me great advice about avoiding the self-clean feature as in most of today's ovens it burns out the front or rear fuses as the government regulation for them hasn't been updated in a while and they can't take 800F
Excellent Customer Service
Wanda - Burnet, TX
James was on time, very cautious due to the current virus, very cordial, and very efficient.
Westinghouse Refrig: LEAKY WATER FILTER
Grant Cohen - Austin, TX
Luis provided exceptional quality “SAFE” service.
Fixed my dishwasher!
Paul - Austin, TX
Quick, knowledgable, and professional! Thanks!
Susan - Austin, TX
Alexander - Liberty Hill, TX
Extremely professional and great service
Great service. For free.
Ronaldo - Round Rock, TX
Kay - Manor, TX
Refrigerator already broke again!
We thought it was fixed, and here it is, just the next day and it’s already doing the same thing! Refrigerator is freezing everything again! Please send another repairman out! This is getting ridiculous!!
Mike - Austin, TX
The technician did an excellent job. He was very courteous and knowledgable, and got the problems fixed in a timely manner.
"Pace - Pflugerville, TX
Carol - Horseshoe Bay, TX
I will definitely use this company again.
Hilya - Austin, TX
courteous and professional
Jay - Round Rock, TX
Great service and friendly. Very knowledgeable and fixed the issue quickly.
Chris - Dripping Springs, TX
Robert did an awesome job and was very professional!!
Dan - Buda, TX
Mr. Padilla is the best. We were struggling with several electrical issues in our house. Once Mr. Padilla came it changed our lives literally, we do not have to worry about things that we had worried about before for years, because several “experts” told us there is nothing to do, short of rewiring our whole house. Mr. Padilla fixed everything quickly and perfectly. Great dude .
Refrigerator Diagnosis and Repair
Noel - Georgetown, TX
The Service Tech, Lou, immediately found the issue and resolved the problem. And, he was able to come out on short notice. Great job!!!
great service, equipped with parts on hand!
Karen - Wimberley, TX
I believe this is the first time ever someone has been at our home to repair an appliance of any kind and they had the part needed on their truck! Was thrilled - especially under this COVID-19 threat! Thank you!
Great, polite service
Jon - Cedar Park, TX
Great gentlemen who not only were honest and respectful, they also provided great tips. Thank you!
Leo was great!
Santa Clara Luxury Apartments - Pflugerville, TX
Leo was super nice and fixed everything swiftly! Very good service!
Edward - Mart, TX
Jonathan was very professional courteous great personality
Wayne - Belton, TX
Best repair service you will ever receive.
Liming - Austin, TX
David did a great job repairing our dishwasher. He was professional, courteous, and efficient. We definitely recommend Appliance Express for your appliance service needs!
Prompt and Courteous Proffesional Service
Buddy - Austin, TX
Wayne - Marble Falls, TX
We were extremely happy with the service and technicians. They arrived exactly when they said they would. They were very efficient, knowledgeable and identified and promptly fixed the problem.
very friendly and knowledgeable
Michelle - Lampasas, TX
Steve - San Marcos, TX
Melineh - Leander, TX
Lou was very professional, kind, and very efficient in resolving the issue.
Francine - Marble Falls, TX
I was very pleased with the manner in which James and his partner handled this call. He listened to my problem then checked appliances and took the time to discuss with me about the problem I was having.
Scott - Horseshoe Bay, TX
Edna - Round Rock, TX
Keep up the great work!
Richard - New Braunfels, TX
Excellent service but prices seemed excessive for the job.
Quick and efficient
Rusty - Austin, TX
Jacob showed up and had the problem diagnosed and fixed within half an hour. Quick and easy.
Ernst - Leander, TX
Added a few additional repairs needed we didn't ask for because they were damaged as well. Stove is working and looking great. All covered under the warranty
great prompt service
Gary - Georgetown, TX
Great Service and Support
R. V. - Buda, TX
Robert @ Appliance Express was very helpful with our last repair. He was very professional and helped get our washing machine working again.
Tina - Leander, TX
Great service! Friendly & knowledgeable!
Michael - Austin, TX
The technician did a great job. He was quick and knowledge.
Great discussion with adult with special needs.
Chris - Kyle, TX
Brandon was prompt and polite. My special needs adult child answered the door and let him in. She was aware that he would be coming to fix my dryer. I was running late from wk. He explained what he did, left a pamphlet, and stated I could Call him if I needed clarification on anything. Thank you for you kindness and professionalism with my daughter.
Warranty Repair follow up
JB - Canyon Lake, TX
After a warranty replacement for a new compressor, my refrigerator developed a condensation problem. Luis knew exactly how to resolve it and did so quickly and efficiently.
Lois - Lakeway, TX
i am sorry I was not able to be there but according to our housekeeper all went well
Doris - Bastrop, TX
Great work! I have a smart oven and am not computer savvy! The techs got everything working and explained it so that even I understand! Very professional and personable.
Ray - Georgetown, TX
Service tech was well prepared and did a professional job.
Sinead - Austin, TX
They came out three times and our fridge still is not fixed.
Rita - Liberty Hill, TX
Very professional and friendly
professional, completed repair in a timely manner
Lynn - Lockhart, TX
will use your company again for any repairs needed.
Christine - New Braunfels, TX
Good Customer Service
Sam - Temple, TX
Jonathan started out with a typical problem and worked through it with the utmost professionalism. He is a very knowledgeable individual and takes then time to explain all aspects of the repair. Even though parts became an unnecessary issue out of his control, he maintained excellent customer service . Thanks to Jonathan for a job well done!
Amy - Waco, TX
Solved problem and answered questions.
Allan - Georgetown, TX
Appliance Express was great and Cliff was friendly and polite. Plus the icemaker is working great!
Sarah - Copperas Cove, TX
Emina - Andice, TX
The service technicians were incredibly friendly and knowledgeable and I would absolutely recommend their services to anyone. Give these guys a raise because they make your company look great!
Linda - Austin, TX
Ken was courteous, practiced above and beyond Covin 19 safety and fixed our 9 year old Maytag washer in just one visit!! Excellent all around service!!
John - Georgetown, TX
Did a wonderful job! Arrived during reserved time, diagnosed quickly and repaired quickly! Very nice young man!
Terri - Spicewood, TX
Leanna - Austin, TX
Santa Clara Apartments - Pflugerville, TX
Andy was fast and did a great job per usual!
Mary - Leander, TX
Lou was very helpful in explaining the washer settings so that water will be able to drain.
Pk - Austin, TX
David was extremely friendly and helpful, providing a lot of detailed information about the problem with my fridge, so that I can fully understand what the problem was and make my repair decision accordingly. He was nice to chat with as well.
Lubia - Manor, TX
Great and fast service.
Julius - Austin, TX
Very good experience
Great Tech, Will Definitely Work with Them Again. They Just Missed a Small Detail.
Steven - Georgetown, TX
Honestly had a great experience with Lou. He was super helpful and explained everything as he was doing it (while not wasting time which I thoroughly enjoyed). Unfortunately the issue with my oven was completely resolved. After leaving and confirming that everything was in working order (which it was because I was standing there as he explained everything), I did a more thorough test of the oven and the problem persisted. I ultimately figured out how to "fix" the issue, but I will have to have these guys come back out to correct it.
Clif was extremely efficient and told me everything that was going to take place during his time of service. He was amazing!
Megan - Jarrell, TX
Craig - Temple, TX
Knowledgeable, Great Service and a Reasonable price!
Matthew - Pflugerville, TX
Professional staff who to me are experts in their field. They were able to pinpoint the issue after we explained the problems of our refrigerator. They ran testing to test their initial diagnosis, confirmed the issue, gave an estimate - sounded reasonable for the work to be performed, replaced the part, stayed a bit to see if any immediate complications occured - no issues presented itself, they also tightened the handles and level the refrigerator. A week later the frig is still running like new so it looks they truly identified the problem.
Cathy - Leander, TX
very professional, cordial and helpful.
Great Service under warranty
Alan - Austin, TX
Prompt response and super diagnostics. Amazing 😉
Really cool to work with
Fred - Pflugerville, TX
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Jana - Seguin, TX
He was professional, friendly and knowledgeable.
Quick and efficient!
Jon - Cedar Park, TX
Tyler did an excellent job with the appliance work, while also respecting the CDC's distancing and disinfecting recommendations.
Shanin - Leander, TX
Tyler was professional, friendly, and got the job done. He represents your company very well. I didn’t rate price because we were under warranty.
Patrick - Austin, TX
I wasn't at all sure my problem could be fixed, but Jacob not only solved it, but improved upon how I received the refrigerator when it was new.
Ronnie - Round Rock, TX
The team were able to resolve a complex issue with my refrigerator and provide a lot of helpful tips on how to maintain moving forward.
Great service replaced control panel
David - Austin, TX
David Z was great, very professional, and did not take long to replace control panel. He also texted me in advance of service appt to confirm time.
Ruben - Hutto, TX
Appliance Express was super professional. From the first time I called to when the Techs completed my job. They diagnosed the issue quick and completed the job very quick also. My Fridge is working perfect now.
Dishwasher Repair Amid Coronavirus
Randall Derrick - Spicewood, TX
Brandon did a wonderful job and took every precaution to keep a safe distance. He wore shoe covers which we appreciated. Our dishwasher works now... thank you!
Randy - Salado, TX
Repairs were made, but refer has made no ice in two days
Quick and efficient
Emily - Buda, TX
Robert quickly identified the problem. It wasn't an appliance issue, so he wasn't able to fix it, but just knowing there was nothing wrong with the appliance gave us reassurance.
Brandon fixing our stove
Charles - Blanco, TX
Brandon is a superlative service tech! He showed up on time after calling ahead as we were expecting. He was well prepared and had all of the tools and replacement parts he would need for the job. He was professional, informative, and pleasant to interact with. He took the time to explain everything he was doing and answer all of our questions in a friendly manner versus just answering to get us to shut up! We really appreciate his tutorial on the stove and getting us all back up to speed. We love the stove and Brandon has made it just that much more enjoyable. Thanks Brandon!
Barbara Jean - Round Rock, TX
Matthew - Kyle, TX
Ross - New Braunfels, TX
Light bulb socket had slightly charred and burned out the light bulb underneath the microwave. The technician simply replaced the bulb, incorrectly reinstalled the charred/faulty socket, and with incorrectly reinstalling the socket, the bulb melted a zip tie that was holding some wiring together.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed new control and evaporator fan. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived onsite for dispenser dispensing after use, and flitter leaking. Upon arrival tested unit unit tested good. Tested a few more times found dispenser pad not flipping to lock position consistently. Ordering pad and spring. Found filter house dripping removed top panel checked valves and tubes. Found both were good ordering filter housing head. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10673702 (PAD) and 1 W11109505 (SPRING) and 1 W11194438 (FILTER HOUSING )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previously diagnosed parts. I installed the evaporator fan motor and noticed the thermistor clamp was broken so I re secured. While I was accessing the evap motor I found a large block of solid ice on the left side of the housing . I found the water inlet connector for the ice maker was crooked so I corrected. Unit is working as designed at this time. Job complete.
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site for microwave not heating. I inspected the unit and work area. I tested the interlocks and found them working as designed. I attempted to removed the microwave from the cabinet but could not. I am ordering a 2 man to removed the cabinet, and will return with pre-Id parts to continue diagnosing. The office will reschedule.; ordrng 1 2MAN (2 MAN )"
WASHER MAYTAG MHW6630HC0 Arrived onsite for washer not powering correctly. Upon arrival found console and ACU tested bad. Replaced both ACU and console. Tested operation all tested good. No signs of leaks detected during service.
DISHWASHER GE GHDA485N00CS "Arrived onsite for dishwasher not completing cycle and dispenser not opening. Tested unit and found motor not activating after filling as well as dispenser drawer not opening. Replaced pump and tested unit, unit not enters wash cycle. Dispenser still did not activate, checked connections and connections were good. Replaced dispenser. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit frosting over fresh food evaporator. I adjusted evaporator thermistor and added foil tape and zip tie, as well as putting unit on basic defrost mode. If problem continues, will need fresh food evaporator thermistor, main control, and auI control."
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site and found name plate upside down. Also found drawer front not sitting flush with unit. Found drawer bent downward and will need to be replaced to even out door. Office to schedule return service. ; ordrng 1 WP9763646 (drawr-warm)
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for weak water flow. Diagnosed obstruction in housing,tube and valve,replaced all three tested water dispenser unit working as designed."
DRYER WHIRLPOOL WED4985EW0 "Arrived on site to replace strike, catch and catch trim from previous diagnosis. Replaced strike, catch and trim, tested unit, unit works good. Job complete."
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for dishwasher transmission blown. Upon arrival found washplate off and damaged and gear case damaged. Removed wash place and tub.
DRYER WHIRLPOOL LEN2000LW0 "Arrived on site for customer complaint of unit not turning on, found broken door switch, I replaced switch, unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace tub, replaced tub, test unit, door opens correctly, no leaks present at this time, job complete"
OVEN WHIRLPOOL KSEB900ESS3 Arrived on site to install convection assembly to resolve noisy fan. Installed new convert assy and retested. Unit is now operating as designed and is quiet.
MICROWAVE WHIRLPOOL MMV4205DS1
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC= 43 degrees and the RC= 48 degrees. I inspected the evaporators and found no frost pattern on either one and found a large block of ice in the upper right corner of the FC evaporator. Tested the fans and all are functioning as is the compressor. I am ordering the sealed system repair consisting of the compressor, both evaporators, drier, access valve and CNOTE-2HR JOB. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested all parts and components of dishwasher and found no failures at this time. Advised homeowner manufacturer of dishwasher does not recommend it is on a GFCI circuit as there are intentionally non-grounded parts in unit and it may trip the breaker. Advised homeowner on findings and advised replacement of breaker.
DRYER MAYTAG MEDB850YW0 Arrived on site for dryer making more noise then before repair. Tested and inspected unit and found loose screw left at bottom from prior repair. Removed and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL JFC2089HEP "Arrived on site for customer complaint of noise issue after replacing filter, found filter head leaking with no filter installed, and after filter installed allowing air in the line from filter head, ordering filter head. ordrng 1 WP67004106 (head- wate)"
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit not starting. Tested unit. Found that fuse was open. Replaced fuse. Upon further inspection found that unit is not getting 240v from wall plug. Let customer know of the additional issue to unit. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice diagnosed a defective thermistor,customer is going to defrost unit and return
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived onsite to install previously diagnosed parts. Found dye drier had a lokring. Need lokring kit to install drier. Ordering lokring kit and contacted office for reschedule date. ; ordrng 1 LOKRINGKIT (LOKRING)
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site to inspect washer vibrating with heavy loads. Upon further inspection, customer advised that gets off balance and bangs around with heavy loads. I placed the unit in diagnostics showing no error codes. Continued with testing and unit operated as designed. I pushed down on the basket and when it came back up it had a little more movement than expected. I removed and replaced the suspension rods and retested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for unit throwing a smell when oven is in operation, turned oven on, smell caused by unit normally operating, no leaks present at this time, job complete."
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher not drying. Upon arrival put unit into diagnostics test all tested good no signs of leaks during service. Spoke with customer on using high temp as well as using rinse aid. Job completed.
WASHER MAYTAG MHW8200FW0 "Arrived on site to inspect washer for issues starting and filling, upon inspection found the UI unresponsive to touch and shorted. Replaced UI and found no issues. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Arrived onsite for refrigerator ice maker not making ice. Tested unit and found that water inlet was frozen. Defrosted ice, ran test fill and unit was functioning properly. Job complete. No leaks present at this time."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for ice getting stuck In the ice shoot. I inspected the unit and work area. I tested the impeller to make sure it wasnt stripped on the motor. I inspected the gasket and found it sealing all the way when the door is closed. I tested both crushed and cubed ice, and found both working, I watched for the ice dispenser door closing properly and it is. I spoke with the customer about the unit and found out that it has been working since the last technician was out. Unit is operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and installed new hinge. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for loud noise. Diagnosed a defective damper control gears making loud noise,replaced damper control powered unit on noise no longer present AUTHO WS40U00APL1"
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace single valve. After replacement test operation. No leaks detected at time of service. Pressure valve install on second visit
REFRIGERATOR WHIRLPOOL KSF26C4XYY00 "Arrived on site for water dispenser not working while a filter is in. I inspected the unit and work area. I found the unit without a filter. I tested the dispenser and the unit operated as designed. I installed the customer water filter and tested the unit again. The water is dispensing as designed. I removed the filter and replaced it several times and tested in between, the unit is operating as designed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher door falling down. Upon inspection I found both hinge pads missing or broken. I replaced the hinge pads and the unit is now opening and closing as designed. No leaks observed during time of service. Job complete.
DRYER MAYTAG MGDC215EW2 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, high limit thermostat, igniter, and coil. Found both coil valve and igniter open. Replaced both coil and igniter and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Arrived on site for a refrigerator that is partially design components in the freezer section. Inspected unit and work area. Found freezer evaporator fan not running and a 30° difference between the top of the freezer in the bottom of the freezer. Removed evaporator cover and found evaporator fan not running at all and found it open Replaced evaporator fan and tested unit. Unit is working as designed. Call complete.
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site for an ice machine that was making extremely thin ice and was melting. Inspected unit and work area. Placed unit in the service diagnostics and found the fill valve not pulling in very much water and timing out due to lack of water flow. Advise customer that I would need to replace the fill valve and that I wouldnt be able to make sure the water level sensor on the recirculating pump was working properly until that was replaced. After installing the water valve, ran unit through a normal ice making cycle. Found water level sensor only allowing the reservoir to fill up a quarter of the way up the water reservoir. I advise the customer that they may be OK with that but it appeared that the water level sensor was out. Replaced recirculating pump as well and tested unit in a normal icemaking cycle. Unit is working as designed. Call complete."
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site and installed previously ordered parts.Reassembled and unit still didnt respond to commands, wouldnt allow me to access diagnostics test mode.Ordering control and door latch.Office to reschedule the customer ; ordrng 1 W11308807 (CONTROL) and 1 WPW10653840 (DOOR LATCH)"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for burner not igniting. Removed harness wire with small gash and installed new harness wire. Igniter lighting as designed. Job complete.
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived onsite for dishwasher not drying dishes and dispenser cover broken. Ran test diagnostics, no error codes found. Ran test cycle and all cycles passed. Replaced broken dispenser cover, tested unit and unit functioning properly. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to inspect refrigerator frosting.No service preformed on this date and call.Job complete
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. I found the element illuminating at the back left corner vent. Using my vent test kit, I tested the airflow in the unit and it failed. I demonstrated to the customer the test and then removed the vent from the back of the unit and tested again. The unit passed this test. I checked the element and found the middle plate beginning to warp and crack. I replaced the element and tested and unit is operating/heating as designed. No lint observed during service, job completed. I recommended that the customer have their vents checked professionally for any blockage."
WASHER WHIRLPOOL WFW560CHW1 Arrived on site and inspected front load washer leaking water.Ran diagnostic and confirmed the complaint.Removed the back cover and powered unit on and ran a quick cycle and discovered the drain hose from the drain pump to the back wall is damaged and the source of the leak.Ordering the hose.Office to reschedule with customer for return service visit.Water left off at the wall.Needs more work ; ordrng 1 W11316671 (HOSE FROM DRAIN PUMP TO BACK WALL)
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to replace door, ice door, and UI, after replacing, found dent in new door, took picture, also found front UI broken, ordering new door and front UI. Returning tech to mark door damaged. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10895452 (DOOR) and 1 W11293308 (FRONT UI)"
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for issues igniting, upon inspection found the tubing blocked and sputtering, replaced tubing and Ng orifice worked correctly but when switching to old Propane from part, the flame sputtered again. Ordering LP conversion for new orifice. Office to reschedule. As soon as possible please ; ordrng 1 LPCONVERSION (LP CONVERSION)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for fridge raider thats not cooling. Inspected unit and work area. Put gauges on the unit and found refrigerant had completely vacated the system. Put unit under a vacuum and found unit slowly leaking in air. Found hole and die dryer. Replaced air dryer and resealed system. Tested unit and unit held a vacuum. Charged unit and unit started at 125 psi on the high side and two psi on the low side and climbed up to 140 psi on the high side and 1 psi on the low side. Unit is working as designed. Call complete.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new console. Calibrated unit and tested operation. Unit tests good. Job complete
DRYER GE GUD27ESSMWW Arrived on site for dryer not heating. After disassembly I found that the heating element had a fried purple wire broken from the heating element. Will need to return with entirely new main harness kit for dryer half of stack unit. Office to reschedule once we can locate part number and availability of part.; ordrng 1 UNKNOWN (DRYER MAIN HARNESS )
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator damper control making a noise. Ice maker is making good ice. Complete. Replaced damper control and noise is gone. All functions tested good. Complete
OVEN WHIRLPOOL WOS51EC0AS00 Arrived on site for oven that would not turn on and not receiving power. But arrival found that the oven was being supplied 240 bucks still found out theres no power from the terminal block being sent to the main control this was due to the thermal that protects the board from overheating had one I made repairs to the unit and found everything is functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for Northridge raider thats making a buzzing sound. Inspected unit and work area. Found unit making a buzzing sound as soon as the compressor kicked on. Remove back cover and fan back cover completely dented and vibrating against the compressor as it was running. Removed dent and leveled unit. Unit is running as designed. Call complete.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not lock the lid. Inspected unit and work area. Placed you in service diagnostics and found an F5 E2 (lid would not lock) error code. Replaced latch and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not finishing cycles, upon inspection and install of ACU found no issue with cycles but customer is still worried about the drum pulling out strings of fabric. Ordering bellow will need to speak with CS about tub. Office to reschedule ; ordrng 1 W10818945 (RETAINER ) and 1 W10897390 (BELLOW ) and 1 W11048199 (RETAINER )"
DISHWASHER WHIRLPOOL DU850SWPT0 Arrived on site and inspected dishwasher not cleaning complaint.Ran unit and unit tested as designed.Tenant was used to putting dishes inside without rinsing and was not pleased with the performance.Unit works as designed.No leaks detected at time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected refrigerator not cooling.Found the compressor came on and cut off within 5 seconds indicating the start device and capacitor were both defective.Removed and replaced both.Reassembled and advised customer to wait approximately 24/48 hours for unit to reach optimal temperatures.No leaks detected.Job complete
DRYER MAYTAG MED7230HC0 "Arrived on site to inspect dryer for making noises. Installed duct and added more pads, no change happened, ordering wheel and extra seals. Office to reschedule ; ordrng 1 697772 (WHEEL) and 1 FOAMSEALS (FOAMS SEALS) and 1 W10841728 (SEAL)"
RANGE KITCHENAID KSEG700ESS1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced convection fan and tested unit. Unit is quiet and working as designed. Call complete
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and inspected washer and found error codes related to off balance loads.Confirmed the F0E5 and F0E9.Tested and calibrated the unit and started a consumer load and unit worked properly.No leaks detected at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on site and tested operation. Found gasket coming out on top. Attempted to reseat gasket and found gasket just comes back out. Installed new gasket and found door liner separating from door causing gasket to fall out. Unit will need new door to repair. Office to schedule return services for door. Customer aware; ordrng 1 LW10638684 (dor-fip)
DRYER WHIRLPOOL NED4655EW1 Arrived on site and inspected dryer rattling noises.Confirmed the complaint and found the pulley wheel defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
WINE COOLER KITCHENAID KUWR304ESS00 Arrived on site for wine cooler diagnosed with a bad sealed system. After installing all previously ordered parts we were able to retest unit for leaks and other issues. U it has no further problems and is working as designed. Call complete
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer running non stop.Confirmed the complaint and found the timer damaged..Removed and replaced it.Dryer now works properly.Job complete
DISHWASHER WHIRLPOOL DU850SWPB3 Arrived on site and inspected dishwasher not draining.Discovered the knockout in the garbage disposal was still in the disposal.Removed the knockout and unit drained as designed.All water lines were dry at the time of service.Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher with a rack that is not staying in place. Found upper rack stop has come off of rail. Replaced stops and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found that the ice maker water valve was not dispensing water into the ice maker. Ice maker tested good. Replaced water valve and it tested good and no leaks detected. Complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven that wont let you select over 285 degrees in bake. Upon inspection I confirmed the complaint. I replaced the control and found the oven was set to Celsius I performed a factory reset and the oven changed to Fahrenheit. Unit is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for fridge no cool. I inspected the unit and work area. I found the freezer completely frozen over. I put the unit into diagnostics, and tested the evap fan, and heater, both are working as designed. I completely defrosted the unit and replaced the thermistor, securing it into place with foil tape and a zip tie. Job complete. No water leaks detected."
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for the microwave intermittently not heating. Replaced control board, control panel, cap and diode, magnetron , interlocks for intermittent heating. Microwave tested good . Complete"
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect oven for not heating, upon inspection found tod blown and no heat being supplied, replaced TOD and checked for heat, no problems found. Complete"
VENTHOOD UNKNOWN UXD8630DYS5 Arrived onsite for retractable vent hood fan malfunction. Upon inspection I found the fan would only blow on high setting. Upon inspection I found no visible issues with the switch. I removed the switch housing and found 3 wire connectors disconnected from the switch. I re wired the switch reassembled and tested unit. The unit now blows on all settings. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not dispensing ice. Upon further inspection, customer advised that he found ice built up in the ice bin and wasnt be dispensed. They advised that the removed the bin and cleaned it out and havent had any issues since. I inspected the ice maker and ice bin and all checked good. I found the chute gasket turned slightly. Adjusted the gasket and advised the customer that if they see the gasket turned it will cause warmer air to flow up into the bin and melt the ice causing it to clump. No water leaks observed during service, job completed"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for leaking in front of icemaker, per last visit installed UI and fascia. Found no issues. Complete"
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Arrived on site and inspected refrigerator not powering on.Confirmed the complaint and found the control and thermostat were the contributing factor ps.Removed and replaced both.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for unit to reach optimal temperatures.Job complete
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for a refrigerator thats going to much in both compartments. Inspected unit and work area. Customer advised that the issue was not with it over cooling but that there is no cool. Unit has been unplugged for several days and plugged in unit. Found compressor trying to kick on but not starting. Replaced starting device and tested unit. Unit did the same thing and we try to start but would not start the compressor. Tested voltage going to the compressor and found proper voltage going to the starting device. Issue is with failed windings on a compressor. Ordering sealed system repair parts and office will need to contact customer about reschedule date to be out of stock parts. Service will need two hours and lock ring kit.; ordrng 1 LOKRINGKIT (LOKRING) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11490399 (DRIER)
REFRIGERATOR WHIRLPOOL WRT138FZDM00 on site for no ice. Found valve cracked and water shut off . Replaced IM valve . Ran harvest ,all checked normal . No water leaks detected at time of service. Job complete ."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher rack falling off. Tested and inspected unit and found issues with track stop. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN KITCHENAID KEMS379BSS01 "Arrived on site to test unit for no power, test unit found junction box melted, advice customer they would need electrician job complete."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for ice build up on air tower. Checked door seals good,removed air tower no ice build up on evaporator or around fan motor,cleaned air tower,added adhesive around liner to cabinet gaps. ; used 1 WP482338 (ADHESIVE) from stock"
DISHWASHER MAYTAG MDB7601AWW "Arrived on site to diagnose dishwasher with falling door. Performs diagnostic and found left side spring broken, and cable cracking.
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site to test unit for shutting off. Inspected unit found moisture sensor connection not properly connected and locked in place(took photo). Reconnected connection, added zip tie so it doesnt loosen again. Tested unit, unit works as should. Job complete."
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised their inspector tested the temps with a round mercury based thermometer. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the codes and customer advised that the unit display has been jumping around and and the unit has not been cooling properly. I found that the unit is not connected to WiFi. I advised the customer that due to the unit not being connected to WiFi, the unit failed to receive the software update provided through WiFi in December 2019 and is the cause of the console display issues as well as heating issues. Also found the door gasket has old liquid debris on it and will not mold correctly needing to be replaced. I am ordering the main control and door gasket and office to schedule return service. ; ordrng 1 W10741603 (cntrl-elec) and 1 WPW10282960 (gasket-ovn)"
REFRIGERATOR GE ZFSB23DXCSS "Arrived on site for not cooling in fresh food section. Removed deli drawer found fresh food evaporator incased in ice diagnosed a defective fresh food sensor,ordering a new sensor ordrng 1 WR55X10025 (SENSOR)"
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer for not starting, upon inspection found the connector piece on harness side loose, repositioned the wire filament and achieved a stable connection. Complete"
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on job for complaints of arm not dropping down. Found arm plastic extension catching side of icemaker. Replaced arm and test.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for refrigerator not cooling. Checked evaporator and found no frost pattern. Checked amp draw at compressor and found 0.51 and compressor is very hot. Will need SS repair, 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (SS JOB) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and set it to preheat after 20 minutes oven has reached 200 degrees. Oven is not connected to Wifi, recommended that wifi be used to update oven. Preorder control board and control panel."
WASHER MAYTAG MVWB835DC3 Arrived on job for complaints of no power. Found voltage to console good. Replaced console and test unit. No leaks detected at time of service.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not spraying, upon inspection found the pump working, but the lower spray arm weak, replaced and found it full of gunk. Tested for functions. No problems found. Complete"
DRYER WHIRLPOOL NED4655EW1 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the cutoff defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for not making ice, installed HV board, instructed customer to keep a eye on icemaker for any change. Complete"
DISHWASHER KITCHENAID KDTM354ESS0 "Arrived on site to test unit for bottom wheels broken, replaced all four wheels, job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. Found unit off and breaker has tripped. Tested compressor for short and found to be good. Tested harnesses and found evaporator fan motor has failed and defrost bimetal has failed and shorting to ground. Unit will need new evaporator fan with harness and main control to repair. ; ordrng 1 WPW10276647 (motor-evap)
DISHWASHER KITCHENAID KDTM404EBS1 "Arrived on site to diagnose dishwasher that was not drying well. Ran diagnostics on unit and verified that all is working as designed, and heater is good. Customer rinse aid is empty. Advised on refilling rinse aid, but no components are bad.
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for leaking washer . Couldnt find source of leak . Bellow looked normal . Ordering 2nd man . Please call to set return ; ordrng 1 2NDMAN and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316604 (hose) and 1 W11465532 (DISPENSER)
FREEZER WHIRLPOOL WZF56R16DW00 "Arrived on site to inspect freezer for over temps, upon inspection found the freezer had defrosted and refrozen, found extremely hot compressor. Will need SS repair,
WASHER MAYTAG MVWC200BW0 Arrived on site and inspected washer and found washer is siphoning back into itself causing never ending cycles.Customer will purchase and install her own oem drain hose.Job complete
DISHWASHER KITCHENAID KDTE304GPS0 Arrived onsite for dishwasher dispenser door broken and top arm fallen off. Replaced top arm and dispenser. Tested unit all tested good.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for vent hood not turning off. I spoke to the customer and found out the vent hood turns off, but the fan makes a horrible noise. I inspected the unit and work area. I gained access to the motor assembly and tested its operations. I found the motor bouncing around like it is out of balance and I could hear pieces of the fan rattling around. I inspected the mounting bracket and found everything in place. I am ordering a new fan assembly W11035826. The office will reschedule, it is an expart. Job complete.; ordrng 1 W11035826 (motor-fan)"
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site to replace doors for refrigerators. Replaced both doors and name badge and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL WFG320M0BW2 Arrived on site and inspected range and found back right burner cap and support are needed to complete the repair.Ordering both.Office to reschedule the customer.Needs more work; ordrng 1 W11172758 (SUPPORT) and 1 WPW10183370 (BURNER CAP BACK RIGHT)
WASHER MAYTAG MVWB835DW0 "Arrived on site ,replaced lid ,both hinges and screws . No water leaks detected at time of service. Tested and latch s locking . Job complete ."
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on job for complaints of not cooling. Found evaporator fan and condenser fan both working. Compressor running but no frost pattern took pictures.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for scratched face. Upon inspection found the scratch and replaced front panel, no problems found. Complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously ordered part.Removed and replaced the console.Reassembled and unit tested as designed.Job complete
MICROWAVE JENN-AIR JMC8130DDS Arrived on job for complaints of spark. Found the waveguide damaged took pictures.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for ice maker not producing and arm stuck. Upon inspection I found the ice maker arm stuck in the up position. I tried to manually jump the ice maker motor to engage the harvest cycle but there was no response from the motor wheel indicating a dead motor. I replaced the ice maker and tested the unit. The ice maker went into harvest and dispensed as designed. Job complete.
DISHWASHER KITCHENAID KDTE304DSS1 Arrived on site and tested operation. Found no faults in memory. Customer concerned about dishes not drying properly. Found rinse aid dispenser empty. All functions test good and unit operating as designed. Recommended customer refill rinse aid dispenser. Job complete
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for unit not washing, test unit, found unit filling with water but not washing due to pump and motor, replaced pump and motor, tested unit, unit working correctly, no leaks found at this time, job complete."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that would not like water into the unit or advance for the cycles. Upon further inspection of the unit I found after entering diagnostics that there was an F4e3 error code indicating a malfunction with the dishwashers motor sump assembly. I was able to find that the water valve was receiving the 120 V to it and is being activated the majority of the time they ran the test but occasionally it will stop receiving power with me control. Even though the motor was also receiving the proper voltage I found that the motor would not activate allowing the washer agitate. We will need to order a new main control as well as a motor sump assembly for the unit. Office to reschedule due to parts being out of stock/PSP; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site to inspect fridge for not making clean ice, checked water in all areas, found the ice was picking up a lot of residue from the icemaker, ordering icemaker. Office to reschedule; ordrng 1 W10300022 (ICEMAKER)"
OVEN KITCHENAID KODE300ESS04 "Arrived onsite for oven lights flickering. Upon arrival shut oven off from breaker pulled from wall. Turned unit on at breaker. Tested voltage for control to lights found flickering, changed out control tested unit found unit steady. Test unit all tested good. Put unit back into wall Job completed."
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived onsite to diagnose microwave with safety issue and burning smell. I disassembled the unit and Upon inspection I found the diode burnt and crispy. I also found the filter board fuse was blown or faulty. The unit will need the filter board, mag, cap, transformer, and diode for the repair. Will need AUTHO from whirlpool to complete the repair. Safety team is off today so I will need to call in the morning to report. Office to R/S once AUTHO is granted. ; ordrng 2 W10138793 (fuse)s"
REFRIGERATOR GE CYE22TSHQSS Arrived on site to diagnose a refrigerator that was making unusual noise. Tested unit and found no abnormal noises or function at this time. After hearing recording of sound advised homeowner door may not have closed all the way causing condensation to form around or on fan blade. No repairs are needed at this time and all is working properly. No leaks were found at time of service.
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of only hot water. Found the valve wire harness reverse. Switch wire to normal and test water temperature. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for a refrigerator thats leaking water at the dispenser. Inspected unit and work area. Customer advised that the unit will eventually stop dripping but that it seems like the line coming through the door as well as leaking. Confirmed customer complaint and found the water connector at the door water valve completely scratched up and torn up. It appears to be leaking between the dual water valve and dispenser tube. O4dering all parts and office will need to contact customer for return date due to out of stock parts. ; ordrng 1 W11126260 (tube-water DOOR) and 1 W11209438 (connector) and 1 WPW10674102 (tube-water HINGE)
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and found it heating; however, after inspecting the element, I found that the middle plate was cracked and not all of the coils were illuminating. I removed and replaced the element and cutoffs and retested and the unit is operating as designed. No lint observed during service, job completed."
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for a dishwasher that still not feeling. Inspected unit and work area. Tested unit and confirmed the no-frills situation with the dishwasher. Replaced fill valve and tested unit. Unit still would not turn on. Checked voltage going to the fill valve and found the fill valve not receiving proper voltage. Found voltage going to the float switch. Replaced float switch and tested unit. Unit still had no voltage going to the valve. Will need to contact tech line about that issue due to control being replaced twice, fill valve, and float switch. Will need further assistance for further repairs.; saved tckt"
WASHER MAYTAG MVWB980BW0 Arrived on site to diagnose a washer that is leaking. Tested all parts and components and found no leaks present in the unit but heavy evidence of excessive sudsing. Advised homeowner with sudsing issues enough buildup can form in unit that it does not go away immediately and may take an undetermined amount of time to fully dissipate after reducing soap levels. No further repairs can be done at this time.
WASHER MAYTAG MVWX655DW arrived on site to test unit for not filling water. Tested unit found voltage to cold water inlet valve but valve is not opening. Replaced cold water inlet valve, tested unit, unit works good. Ran calibration, unit is operating properly."
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived onsite for dishwasher not draining. Upon arrival pulled unit from wall (see SD-QuickPic) found drain motor metal cutter broken. Removed free standing metal. Tested unit all tested good no signs of leaks. Ordering Drain motor, to get the cutter operating. Office to reschedule out of stock part.; ordrng 1 SEENOTE (OFFICE TO RESCHEDULE ) and 1 W11235873 (DRAIN MOTOR )"
WASHER MAYTAG MVWB850YG0 Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found failed valve assembly. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to inspect the drain. Found hose was a ten ft. instead of a standard 6 ft. Ran hose into an open and high loop around pipes to ensure good water flow. Tested and works as it should. Job complete.
DISHWASHER KITCHENAID KDTM384ESS2 Arrived on site for dishwasher rack falling off. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW8500DC0 "Arrived onsite to replace previously diagnosed parts. Replaced housing, power cord and main wire harness. Replaced parts tested unit and unit is functioning properly. . Job complete"
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which sounded like the blower wheel or one of the rollers. I turned the unit on and tested and could not duplicate the noise. I disassembled the unit and found the blower wheel was broken. Removed and replaced the blower wheel and retested and unit is operating as designed. No lint observed during service, job completed."
RANGE FRIGIDAIRE FGGF3059TFB "Arrived on site for UI flashing F11 code . Found control had failed . Replaced control test unit , all checked normal . No gas leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for cooling complaint. Unit shutting itself on and off,diagnosed a def five control,installed a new control,powered unit on,compressor and fans powered on."
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave light issues. Tested and inspected unit and found issues with lamp housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not cleaning dishes properly. Tested and inspected unit and found issues with pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL MHW6630HW0 Arrived on site for a washer that wouldnt do a 15 minute wash anymore. Inspected unit and work area. Please do not in service diagnostics and found an F5 E2 (lock failure) error code. Replaced latch and tested unit in an auto test and found unit running as designed. I advise the customer that their quick wash cycle is going to depend on the load size as well as the soil level of those clothes. I advised him that it does wash quicker than a normal cycle but the timing of the quick wash will depend on those factors. Tested unit and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed control. Removed failed part and replaced with new and programmed. Tested unit and all operations are normal. No other repairs are needed at this time.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for microwave needing previously diagnosed ACU. After repair and testing of unit I found that now although there are no error codes, the unit is no longer counting down as it was before and its still not allowing for functionality of lights in unit and the heating hardware. We will need to return now with new ui, and additional components. Office to reschedule due to parts out of stock; ordrng 1 W10354050 (transformr) and 1 W10434461 (UI) and 1 W11238401 (transformr)"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for oven light not coming on. Tested switch, passed. Tested socket, and found open. Replaced socket, tested unit and unit functioning properly. Job complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with handle that fell off. I re secured the handle unit is working as designed. Job complete.
DRYER WHIRLPOOL wed5000dw1 Arrived on site to test unit for clanking sound. Disassembled dryer did not find any issues. Cleaned lint build up. Washer operating as designed.
DISHWASHER JENN-AIR JDB8700AWS1 "Arrived on site to test unit for high pitch noise during fill, found fill valve stopped up, replaced fill valve, test unit, unit working correctly, no leaks present at this time, job complete."
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite to replace previously diagnosed parts. Replaced ice bin. Ice maker was not functioning properly and had ice cubes lodge in between brackets. Replaced ice maker and ran test fill. Ice maker filled to normal level with no leaks. Job complete.
RANGE WHIRLPOOL WFG975H0HZ0 Arrived on site to diagnose a range with burgers that are not lighting evenly. Found some oil buildup inside for assemblies. Cleaned all burner assembly and tested unit. Found all is functioning properly at this time.
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for oven issues. Tested and inspected unit and found failed controls and UI removed one failed control and replaced with new and found new control defective. Ordering needed parts. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
WASHER MAYTAG MVWC465HW2 "Arrived on site , for washer not spinning. Ran diagnostic,unit would only hum during agitate and spin cycle . Replaced cap ,reran diagnostics. All checked normal . No water leaks detected at time of service ."
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not powering on, found blown control fuse, quoted customer for fuse and let them know there could potentially be an issue with the cooling fan motor.
FREEZER WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator thats not sealing properly. Inspected unit and work area. Added shims to unit freezer door to form a better fitting. Tested unit and unit is opening and closing as designed. Gasket is forming all the way around the freezer and unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW5550SQ0 "Arrived on site for unit not draining. Found drain pump jammed with clothing. Removed clothing, tested unit, unit works good. If issue happens again drain pump will be needed for repair."
DRYER WHIRLPOOL WGD8000BW0 Arrived onsite for dryer making whirling sound when drying. Upon inspection I found the dryer making a whirling whining noise. I inspected the back of the unit and I found the vent hose detached. I re attached the hose and the whirling went away. I confirmed the noise with the customer. I showed her the difference in noise when the vent hose is detached. I advised the customer to give us a call back if the noise returns with the vent hose attached. But the unit is drying and sounds as designed at this time. Job complete.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for stainless splitting from glass, test unit found stainless front panel separating from glass, need to order front glass door W11219379, office to reschedule.; ordrng 1 W11219379 (GLASS DOOR)"
VENTHOOD KITCHENAID KXU2830YSS0 "Arrived on site for vent hood housing broken. I inspected the unit and work area. I found the lights for the vent hood dangling, and the housing off. I inspected the housing and found them broken and not holding the bulbs in place.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived onsite for dishwasher not draining. Upon inspection I found the tub full of murky water. I put the unit into diagnostics and found the drain pump was humming but not draining. I vacuumed out the tub and removed drain pump. There was a piece of glass in the pump causing the impeller to lock up. I removed the glass and vacuumed out the drain pump port. I reassembled and retested the unit is now working and draining as designed .No leaks detected during time of service. Job complete
DRYER WHIRLPOOL WED5620HW0 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to follow up on report of dishwasher still not draining. Got more information from customer who told me it does drain, but leaves a good amount of water in the sump in the filter cavity. Found drain hose was laid on ground, and needed a drain Loop. Affixed hose in high Loop with cable tie. Ran and drained unit several times and water level is normal now. All is working as designed. Call complete."
DRYER MAYTAG MEDX655DW1 "Arrived on site customer complaint is that the unit is not drying properly. Found loose connection on cutoff, reattached connection. Cutoff tested good, tested internal temp. Unit is heating up to 205. Unit is heating properly. Vent hose is not properly connected. Informed customer unit needs to be properly vented to work correctly. Unit is functioning as designed."
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and tested operation. Found noise coming from convection fan blades Hutton bottom of convection assembly. Bent blades outwards to aid in sound until replacement part arrives. Unit will need new convection assembly to repair. Office to schedule return services. ; ordrng 1 W11414552 (CONVECTION FAN)
REFRIGERATOR GE GFSS6KEXASS "Arrived on site for customer complaint of unit leaking, found fresh food section drain line clogged, I removed clog and ice build up, unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher door latch not working. Upon further inspection, I found the door open and when I attempted to close the door, the latch failed to engage securing the door closed. I inspected the latch and found it broken. Removed and replaced the door latch and retested and unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB835DC4 "Arrived on site for washer leaving clothe wet after load . Ran diagnostics got 0-4, 3-2, 0-2 . Customer informed me that if they leave clothes in tub for any amount of time they will get wet again . And water leaking from dispenser . Ordering housing . Please call to set return .; ordrng 1 W11172234 (housing)"
COOKTOP KITCHENAID KCGS350ESS00 "Arrived on site to test unit for front burner valve stuck, test unit, found LF burner stuck, replaced manifold, test unit, unit works good, no leaks present at this time, job complete."
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to test unit for error code f3e1. Pressure hose not clogged and air trap is good. Will need to bring back all possibilities. Issue is likely Expansion board control. ; ordrng 1 W10864049 (cntrl-elec) and 1 W10903220 (trap) and 1 W11044559 (hose) and 1 W11201293 (ELECTRIC CONTROL) and 1 WPW10448876 (switch-wl)"
MICROWAVE WHIRLPOOL WMH31017AS5 "arrived on site to test unit for sparking when starting, test unit, found sparking from high voltage, will need to return with capacitor, magnetron, diode, and filter board W10422269, will need authorization, office to reschedule.; ordrng 1 W10422269 (FILTER BOARD )"