We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not heating. Test unit and unit giving F7E1 no heat. Reset the board test unit and unit heating job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cedar Park, TX 78613
Kimo
Job Details: 08/09/2022
Arrived onsite for rand with a right front burner that takes too long to ignite. Upon inspection I found that the burner head had some soap residue left on it. I cleared it up and and adjusted the burner and igniter and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX01
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for door not closing tested unit found magnetic catch is on the wrong side causing door not to seal properly, put catch on the proper side, door is now sealing properly door has multiple spot of adhesive residue, advised customer try cleaning it and if it does not come off call whirlpool customer service unit is still under 30 day cosmetic warranty at this time job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Georgetown, TX 78633
Vincent
Job Details: 08/09/2022
"Arrived on site for oven, inspected unit and work area. Unit had F9E0 on display. Pulled unit out and tested voltage at the wall and it was wired correctly. Called thechline and spoke to Leon 7734309304 and said to check confirm voltage to control and it was good. Looks like the plug for the unit was not pushed in all the way. I preheated the unit and it was operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Marcos, TX 78666
Andrew
Job Details: 08/09/2022
Arrived on site to replace ice bin for not going back into place properly with door replacement. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2022
"Arrived on site and found found no power showing on washer, found incoming power is correct. Replaced control board and washer will now complete a diagnostic cycle. Job Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Troy, TX 76579
Tyler
Job Details: 08/09/2022
Arrived on site for dishwasher needing previously diagnosed inEt fill line and fitting. Installed required parts then reassembled and tested unit. Found no leaks when unit was reassembled and tested. Call complete
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Austin, TX 78749
Kevin
Job Details: 08/09/2022
"Downside and found gas line is leaking where it connects to dryer. reset connection and confirmed gas is no longer leaking, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Kimo
Job Details: 08/09/2022
Arrived onsite for refrigerator that has a light that wont turn on when you open the door. Upon inspection I found that the light switch was broken. I replaced the switch and found that the light will now work. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 08/09/2022
Arrived onsite for top part of control panel is dented. Replaced panel. Test unit and unit operates as designed.job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Jarrell, TX 76537
Vincent
Job Details: 08/09/2022
"Arrived on site for range, inspected unit and work area. While inspecting unit the display was showing error code F3E0. CX explained they where using the self clean mode and then it displayed the error code. Called techline and spoke to Steve and we ohm the sensor and it was within range. Tested the harnes going to the sensor and tested good. Thechline said to go ahead and replace control. SR#7734315540. I replaced control and tested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Marcos, TX 78666
Andrew
Job Details: 08/09/2022
"Arrived on site to replace bulk dispenser. Replaced dispenser, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lakeway, TX 78734
Kevin
Job Details: 08/09/2022
"Arrived on site and replaced gear case, actuator, lower harness, and control. ran a calibration cycle and an automatic test cycle, customer began a drain and spin and it is progressing normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Georgetown, TX 78626
Wesley
Job Details: 08/09/2022
"Arrived onsite and repaired unit by replacing the icemaker. All checks good, advised customer on repair. Jumped and cycled properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78744
Matthew
Job Details: 08/09/2022
"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found motor energizing but not dispensing. Found impeller loose, would not tighten. Replaced impeller. Tested unit and unit is now functioning properly. Also noticed partial ice fusion. Clumping at the front of the bin. Cleared ice. Unit is making ice properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Joe Z
Job Details: 08/09/2022
Arrived onsite for Washer skips wash cycle and drains. Upon arrival. Test unit and unit would fill and go straight to draining. Ran diagnostics and there were no error codes. Noticed drain hose connected incorrectly. Installed hose correctly and test unit on normal wash cycle. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/09/2022
Arrived onsite and found unit draining as designed. Customer advised that pump and drain had been replaced prior. Found f9e1 error code. Cleared. Advised customer on findings and provided use and care instruct. All else checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP03
Near Leander, TX 78641
Kimo
Job Details: 08/09/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new evap cover and tested unit and found unit operating as designed. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Killeen, TX 76542
David Z
Job Details: 08/09/2022
Arrived on site to install new heater per SP W11540964. Replaced heater and verified no water damage or leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Harker Heights, TX 76548
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose washer that was leaking water on heavier / larger loads. Examined unit and found water trails only on the front of the unit. Examined the rear of the unit and found no water leaking. Ran unit in diagnostics and found no water under the unit. Found no errors present. Ran in clean washer cycle and found a large amount of steam building on the lid and running to the front of the washer. Called and spoke with Austin at tech Line, SR 7734317291. Advised of findings and conditions and confirmed that if the water temperature is too hot, it can cause water to run down the front of the unit, and larger loads cause larger pools. Unit is working as designed. Advised to follow up if issue gets worse, but lowering temp of water should reduce buildup. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leander, TX 78641
Kimo
Job Details: 08/09/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console and control and tested unit and and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Georgetown, TX 78626
Gerry C
Job Details: 08/09/2022
"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 450 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service."
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Round Rock, TX 78681
Wesley
Job Details: 08/09/2022
"Arrived onsite and found unit operating with failed electronics, and was unable to provide a viable repair option due to case history with this series of models. Advised customer against further repair attempts."
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/09/2022
Arrived on site to test unit for error code f6e0(lost communication with UI). Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. If issue persists recommend replacing Console in SS. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Marion, TX 78124
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for clicking noise, tested unit found a constant clicking coming from diverter gears, replaced sump assembly, tested unit, unit now functioning properly no unusual noise detected, no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Liberty Hill, TX 78642
Lou
Job Details: 08/09/2022
"Arrived on site to inspect oven door damage. Upon further inspection, I found the outer door glass had been broken. I installed a new outer door glass and nameplate. Placed the door back on the unit and tested operation. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
Arrived onsite for a oven running a little hot. I found the oven running 15-20 degrees hotter than average. I put a -20 degree offset in the control and the oven is cycling between 338-365 degrees and is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Temple, TX 76502
Tyler
Job Details: 08/09/2022
Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found the uneven frost pattern that indicated a low charge. Upon further inspection found unit not properly charged Ive been pulled a vacuum and verified there are no leaks with nitrogen. Then recharge system with 68 g of r600 per manufacturing specs after reporting findings to cs. Inform customer to give unit 24 hours to stabilize Temps. Also found Fross pattern on evap coil workingas designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for low ice production, tested unit found low water pressure at dispenser and small ice cubes, removed filter installed bypass and water pressure returned to normal, advised customer to replace water filter, test ice maker and found no issues, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little River-Academy, TX 76554
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose washer that had been banging around and making excessive noise. Checked for error codes and only found a code for off balance load. Ran unit in diagnostics and ran through spin and agitate. Found no excessive noises or vibration, just normal movement and noise for a 1+ year old unit. Checked under washplate and found nothing stuck. Diassembled cam and found no gearcase oil or damage. Unit working as designed with no failures found. Unit likely just had an off balance load. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Taylor, TX 76574
Scott
Job Details: 08/09/2022
Arrived on site for microwave not heating and burnt smell. Found dioed burnt up . Replaced mag cap and dioed . Unit is now operating normally and heating water to whirlpool specs. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/09/2022
"Arrived on site to test unit for light in RC not working. Found top left rear module was bad. Replaced module, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS
Near Iredell, TX 76649
Jonathan M
Job Details: 08/09/2022
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the water valve not pulling in very much water and just barely dribbling from the inlet hose. I removed the water filter and found water flowing as designed. The customer had an extra filter on hand so I replaced the filter. Found water flow still showing a strong flow. Ran the unit through an icemaking cycle and found the unit working as designed. The customer advised that they noticed the issue when they heard some gargling and it would never actually make ice. I did explain to the customer that their filter appeared to be their issue as the unit had not been able to fill with water and that they were not able to recirculate the water and make ice. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details: 08/09/2022
Arrived onsite for concerns about missing fill arm. and provided customer instruct on design of the icemaker. Unit is now operating as designed. No ongoing issues.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 08/09/2022
Arrived on site for oven not heating . Found igniter not pulling any amps . Igniter is getting voltage. Replaced igniter . Unit is now heating up . Ran preheat. No other issues found . No gas leaks detected at time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78748
Kevin
Job Details: 08/09/2022
"Arrived on site disassembled washer and replaced UI encoder, control board, lower harness, gear case, motor, actuator, cam kit, capacitor, belt, and wash plate. Could not test washer after repair it is not in the laundry room and there is no power and water source at location, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Matthew
Job Details: 08/09/2022
"Arrived onsite to replace unit heating element per special project S17304. Replaced element, tested unit and unit is functioning properly properly. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Whitney, TX 76692
Jonathan M
Job Details: 08/09/2022
Arrived onsite for a refrigerator that I still sweating from the center mullion bone the freezer door and is dripping water onto the floor. Inspected unit and work area. Did confirm the customers complaint and found the mullion had an 8 inch x2 inch strip of moisture buildup above the freezer door on the right middle part of the mullion. I called Whirlpool Techline and spoke to Robert SR# 7734000562. He advised the unit would be sent to review and to let the customer know that they would be in contact with them with the next 3-5 business days. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit stopping. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830IM00
Near Lakeway, TX 78738
Kevin
Job Details: 08/09/2022
"Arrived on site and found control panel is not functioning, replaced control panel sent direct me to customer. After replacement oven is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Whitney, TX 76692
Jonathan M
Job Details: 08/09/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior service, each of her loads has completed. She did advise that the clothes do not necessarily smell clean and that shes getting the same smell that she got after her unit initially flooded and had stagnant water sitting in it for a few weeks. I ran the unit through diagnostics and did not find any store in error codes. Ran the unit through an auto test in the unit ran as designed. I called whirlpool tech line and spoke to Anthony SR# 7734311739. He advised that there was no repair that could be made to help with the clothes not cleaning as well as before. He stated as long as the washer was completing each cycle and had no stored error codes, it would have to be a use and care issue. He said that if the AFFRESH cleaning did not fix the issue, there would be buildup in the tub causing the odor and that the tub and basket would have to be replaced. He stated that extended warranties do not generally cover this because it is not a functional issue and that the customer would be liable fo that repair I they so choose to fix it. He advised to make no repairs at this time. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76504
David Z
Job Details: 08/09/2022
"Arrived on site to install new heater per SP W11540964. Found bushings disintegrated, but no leaks found. Replaced and verified all working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Cedar Park, TX 78613
Kimo
Job Details: 08/09/2022
Arrived onsite for refrigerator that was wobbly after a repair. Upon arrival I adjusted the leveling feet and found that the refrigerator is not stable. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Taylor, TX 76574
Scott
Job Details: 08/09/2022
Arrived on site for range sparking and burn smell. Found harness had been pinched during production causing range to short out . No other damage evident. Replaced harness . Ran oven preheat and all top burners . All checking normal. Calle safety ( same sr ) documented findings . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Pflugerville, TX 78660
Scott
Job Details: 08/09/2022
"Arrived on site for dispenser not opening . Found door spring failed .replaced dispenser. Ran diagnostics. Dispenser is now operating properly. No errors ,no water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
Vincent
Job Details: 08/09/2022
6-4 Arrived onsite for a dishwasher. Inspected unit and work area. Entered into diagnostics and found error code 6-4 stored. Ran a test cycle and found Dishwasher was not draining. Gained access to the drain line and found debris from garbage disposal backing up into the line. Vacuum out the drain line with resistance when vacuum the line out. Found the check valve was stuck and the pump was getting hot to the touch. Unclogged the drain line and replaced the pump. Unit working as designed. No leaks detected during service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 08/09/2022
Arrived onsite and fulfilled special project heater replacement. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 08/09/2022
"Arrived on site. Replaced freezer door,found ice bucket switch disconnected reconnected switch correctly."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Austin, TX 78747
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not heating correctly. Test unit and unit heating correctly. Average temp at 358? job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, activated defrost cycle but the heater did not engage, defrosted evaporator found loose connection on heater, secured connection applied electrical tape so it wont come loose again, also replaced UI as precautionary, powered on unit, heater is now engaging in defrost mode, advised customer monitor unit and if the frost starts to form again the immediately call use back, and the control box will need to be replaced, at this time unit is functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Georgetown, TX 78633
Vincent
Job Details: 08/09/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater nuts and removed them to install new one. Reassembled unit and tested unit is operating as designed. CX was happy how the rack would slide in and out with out he the clips and he decided that he does not want the SERVICEPOINTER: W11438315 RACK ROLL OUT SERVICE CLIPS. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salado, TX 76571
David Z
Job Details: 08/09/2022
"Arrived on site to follow up on washer that was not starting cycles. Unit was in the garage where I tested on an extension cord. Checked errors and found no errors present. Ran unit through normal cycle to see if components came on. Customer hears it lock and unlock where it seems to hang up. Ran the unit and verified it does take about a minute to pass the sensing portion of the cycle but it does progress. Valve does hum and fill, lid stays latched, spin and drain are working as designed. Found no errors present. Advised customer that I need to test the unit with it fully connected to verify proper operation. At this time its working as designed. Advised they try the unit and allow it time to properly sense and engage. Call complete."
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB04
Near Austin, TX 78737
Kevin
Job Details: 08/09/2022
"Arrived on sites and found Pedal is not attached, found right hand side mounting points for pedal is stripped on the refrigerator cabinet. Send a short video to KB/service management. Reported to techline product in review 7734316258"
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Austin, TX 78741
Leonardo
Job Details: 08/09/2022
Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Joe Z
Job Details: 08/09/2022
"Arrived onsite for Not cooling. Upon arrival unit was unplugged. Plugged unit and lights come on , but compressor does not energize. Got correct polar from supply voltage. Found Control in RC is off. Turned unit on to recommend setting and compressor now turns on and waited a while and noticed unit began cooling. Maintenance department will monitor unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78705
Matthew
Job Details: 08/09/2022
"Arrived onsite to replace previously diagnosed parts. Replaced harness, capacitor and actuator. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Waco, TX 76704
Jonathan M
Job Details: 08/09/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor not running. Round the unit through diagnostics and found an F7 E1 (compressor not running) error code. Checked all connections at the control and underneath the unit where the wires connect into the cabinet. Found all connections good. Checked voltage going to the compressor and only found 12 V going between the black and white. Check the voltage between the black and chassis ground and found 121 V. Check voltage at the control being sent to the compressor and found 123 V. Spoke to JC and was advised there would be an issue with the neutral wire coming back to the control in the cabinet. I called whirlpool Techline and spoke to Chris SR# 7734317505. He advised that based on my checks that the issue would have to be with the neutral wire going back to the control causing the issue. He advised that the wire would have to be under stress or partially broken an order for this to do this. However, he advised that there are no repairs that can be made and that this would be sent to review. He advised it till the customer they would be contacted with the next 3-5 business days. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Waco, TX 76710
Tyler
Job Details: 08/09/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found ice maker motor seized up. Replaced icemaker and found unit functioning as designed. No leaks present call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78626
Wesley
Job Details: 08/09/2022
Arrived onsite and repaired door alignment issue causing open door error. All checks good. Advised customer on repair.
We serviced a
UNKNOWN VENTHOOD
Model UXT5230BDS
Near Austin, TX 78744
Leonardo
Job Details: 08/09/2022
"Arrived on site to test unit for air coming out the top front of the unit. Saw unit missing damper, advised customer installers will have to be the ones installing the damper due to unit having to be dismounted and back splash and caulking around the unit. Left customer new damper job complete."
We serviced a
WHIRLPOOL OVEN
Model KEBC208KSS02
Near Taylor, TX 76574
Scott
Job Details: 08/09/2022
"Arrived on site for lower oven not heating . Found tod had blown during self clean . Element checked normal. Fans are very loud . Customer want to replace both fans . Ordering both blower fans . Call to set return ; ordrng 1 WP4455334 (Upper blower) and 1 WPW10016550 (Lower blower)"
We serviced a
WHIRLPOOL DRYER
Model WED87HEDC1
Near Austin, TX 78746
David S
Job Details: 08/09/2022
"Arrived on site for dryer making a noise. I inspected the unit and work area. The dryer is stack and in a small cabinet. I am not able to reach behind it to remove the lid. This unit will require a 2 man just to pull it out and diagnose it. The office will reschedule.
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78730
David S
Job Details: 08/09/2022
Arrived on site for vent hood blower not working. I inspected the unit and work area. I found the switches in good condition. I found the slide tabs broken.; ordrng 1 W11387938 (Housing) and 2 W11569415 (Left and right slide)s and 1 W11397924 (Center slide)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Belton, TX 76513
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose dishwasher not draining and running extra long. Checked errors and found F8E1 slow drain, F7E1 no heat, F3E2 shorted owi, F6E6 water temp too cold. Ran unit and verified it does drain, but slowly and wash motor is very loud. Diverter is constantly clicking and not locking in, causing the long cycles. OWI needs to be replaced due to failure at reading Temps. ; ordrng 1 WPW10705575 (OWI)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Georgetown, TX 78626
Wesley
Job Details: 08/09/2022
"Arrived onsite and found unit uninstalled and sitting in garage. Checked fuses and element and verified wall outlet had proper voltage. Found dryer belt broken. ; ordrng 1 4392067 (Repair kit)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78751
Matthew
Job Details: 08/09/2022
Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator. Office to reschedule ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78751
Matthew
Job Details: 08/09/2022
Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Austin, TX 78750
David S
Job Details: 08/09/2022
"Arrived on site for icemaker being intermittent, and freezer bin being broken. I inspected the ice maker and found it cycling and filling as designed. I found frost build up in the freezer evaporator cover. I put the unit into diagnostics and put the unit into a forced defrost. I found it going the defrost heater turning on. I changed into a basic defrost. I explained to the customer what that means. I found the upper bin broken and allowing the freezer door to shut properly. The bin sent with me was ordered correctly but boxed wrong. I am ordering another bin. This will be a parts drop off. The office will reschedule.; ordrng 1 WPW10322653 (Upper bin) and 1 Partdropoff (Part drop off)"
We serviced a
WHIRLPOOL DOWNDRAFT
Model KXD4636YSS7
Near Austin, TX 78759
David S
Job Details: 08/09/2022
Arrived on site for the down draft being stuck. I inspected the unit and work area. I found the down draft partially up and unplugged. I manually lower and raised it. I plugged the unit back in and tested it. The drawer is now raising and lowering as designed. The trim piece is too loose. I am ordering the trim piece and clips. The office will reschedule. ; ordrng 1 W10421522 (Trim) and 3 WPW10421518 (Clips)s
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78723
Joe Z
Job Details: 08/09/2022
Arrived onsite for Oven not hold consistent temp.. replaced temperature sensor. Test unit and watched unit cycle. Unit operates as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Park, TX 78613
Gerry C
Job Details: 08/09/2022
"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 380 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service.; Job Cmplt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/09/2022
Arrived onsite and found adjuster kit will be need to repair upper rack. Keeping original Thursday appointment to complete. Off ice to assign call.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
David Z
Job Details: 08/09/2022
"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Austin, TX 78735
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Cedar Park, TX 78613
Gerry C
Job Details: 08/09/2022
"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78745
Matthew
Job Details: 08/09/2022
"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/09/2022
Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS01
Near Austin, TX 78726
David S
Job Details: 08/09/2022
"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Matthew
Job Details: 08/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 08/09/2022
"Arrived on site to test unit for not cooling. Found compressor just humming when attempting to turn on band turning right off. Temporarily replaced run cap and start device with no change. Recommend replacing compressor. Unit is R600. Will need nitrogen, r600 gauges, lokring kit no sealed system components. 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Non UV drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 Lockringkit (Lock ring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elgin, TX 78621
Joe Z
Job Details: 08/09/2022
Arrived onsite for Not Cooling. Upon arrival customer had unit unplugged. Plugged unit in And compressor would turn on and rattling for a few seconds and click off. Compressor is pulling 8 amps. This is a r600 unit. SW will be ordering parts. Office to reschedule ; O-emld tckt
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Austin, TX 78741
Matthew
Job Details: 08/09/2022
Arrived onsite to replace previously diagnosed parts. Replaced left front ignitor. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
Arrived onsite for a range with the oven not getting hot. I found neither bake or broil working. I found 119VAC at the ignition module for both bake and broil options from the main control but no voltage leaving to the gas valve coils or the ignitors. Valve coils are showing 226 ohms and are within range. The ignition module needs to be replaced. Ordering W10860916 Ignition module. RS for Thursday 8/11 per EB.; ordrng 1 W10860916 (Ignition module)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Seguin, TX 78155
Andrey
Job Details: 08/09/2022
"Arrived on site to test unit for burner igniter clicking and oven issues, tested unit found front right burner not distributing flame evenly, noticed that one screw was not the right size, replaced burner and tested clicking is now gone but will need to order proper screw, customer stated that oven is not heating properly inspected oven and a defective oven bottom pan removed pan and noticed that the flame deflector was up side down, installed deflector properly but will need to replace pan, ordering parts office to reschedule ; ordrng 1 W10496809 (Pan oven bottom) and 2 W11323261 (1 inch burner screw)s"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not turning on. Test unit and found bad control board. Replaced board test unit and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Lakeway, TX 78738
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Driftwood, TX 78619
Luis
Job Details: 08/09/2022
"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSS0
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2022
Arrived on site to test unit for unit not starting. Test unit and found unit starting correctly when you close the door and hit start. Couldnt duplicate the problem job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
Arrived onsite for a refrigerator that will not dispense water properly. I found low flow coming out of the dispenser with the filter installed but great pressure with the filter removed. I explained to the customer that the filter was likely the issue. Mr stated the filter wasnt due to be changed yet. I changed the filter head and the flow improved a little but was still slow. I explained to the customer that the filter was the issue . I replaced the filter and the unit dispenses as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 08/09/2022
Arrived on site. Removed unit from enclosure.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS3
Near Austin, TX 78703
David S
Job Details: 08/09/2022
Arrived on site for dishwasher lower arm not working. I inspected the unit and work area. I found the spray arms working but low pressure. I gained access to the chopper and found it clogged with debris. I removed the debris and reassembled the unit. I found the pressure restored. . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Georgetown, TX 78626
Paul
Job Details: 08/09/2022
Arrived onsite for a washer to replace previous diagnosed parts. I replaced the basket drive and dog cam kit. I tested the unit and it is spinning and agitating properly and working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78734
Luis
Job Details: 08/09/2022
"#5017Arrived on site. Ran diagnostics pump not sending power to valve,bypassed weak water flow diagnosed unit will need valve and pump. Replaced valve and pump,ran diagnostics passed. Repair covered by warranty. Customer wanted unit cleaned and cleaner cleaned all accessible parts and tubing,added cleaner and ran unit through a clean cycle.; used 1 W11542867 ( Rec pump), and 1 W10897719 ( Water valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Florence, TX 76527
Vincent
Job Details: 08/09/2022
"Arrived on site to inspect washer, inspected unit and work area. I entered unit into diagnostics and found error codeF8E1 and then ran a diagnostics cycle and found water valve cold side not dispensing water. I removed door strike lock and inserted in to the receiver to test the unit with lid open to see how the basket was and also found that the basket is badly out of shape. Would have to replace basket and valve to complete repairs. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSP0
Near Austin, TX 78757
David S
Job Details: 08/09/2022
"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found fault F9e1 diverter cant find position f9e2 diverter stuck f6e1 low no water. I ran a diagnostics cycle and found the diverter leaking. I also found the low rack tracks sticking in place.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Paul
Job Details: 08/09/2022
"Arrived onsite for a refrigerator with ice clumping in the bin. I removed all the ice out of the bin. I found the auger motor not working and the ice door not working. I found the auger shaft frozen in the door and the wires all corroded with 2 of the wires broken out of the molex connector. The ice button is also missing. The ice chute in the door is leaking because ice caused it to pop up and unseal it to the liner. The door needs to be replaced along with the door, motor, possible control, and the bin button but the door has been discontinued