"Arrived on site to test unit for door not closing. Inspected hinges and found them bent. Replaced with new hinges and tested, unit is now functioning as designed, job complete."

Arrived on site to Install power cord and insulation. Installed parts and unit was not connected to water or drain hose. Left everything as is job complete.

"Arrived on site for range with gas leak. Upon arrival customer stated they had bumped one of the knobs accidentally before leaving the house and when they cam back it had been leaking gas into home. Inspected all connections but found no gas leaks present. Called Techline Sr#7738891877, and safety sr#7738850820. Reported findings to try and find a fix for solution but techline e stated burners will let in a small amount of gas when activated to allow for faster ignition time and that there was nothing that could be replaced to fix customer compliant. Instructed customer they would need to speak with whirlpool for further assistance as customer wasnt happy with findings. Unit is working as designed. Call complete"

Arrived on site for range with air fryer setting not functioning correctly. Upon arrival found correct voltages and ran both convection bake and air fry modes. Found no sound notification in air fry mode only. Called techline twice under Sr#7738893308. Was informed that air fry mode doesnt have a notification o preheating display setting and is intended just to have food put in at start of cycle. Informed customer that per techline unit was heating as designed and instructed them to contact whirlpool for further assistance. Call complete

Arrived on site and found I had no gaskets. Reordered. Reset for Friday am. ; ordrng 2 W10830046 (Gaskets)s

"Arrived on site to h site to inspect unit for squealing noise during spin cycle. Upon closer inspection found unit unbalanced, balanced unit so basket would be evenly spaced between 4 walls. Inspected gearcase and rotor saw no signs of excessive wear. Ran diagnostic cycle while unit was spinning and washing could hear a hum or buzz coming from the lower portion and appeared to be struggling to begin spinning. Replaced clutch and stator unit didnt seem to lag after replacing but found basket jumping excessively during both diagnostic cycles, found holes not punched through basket. Ordering basket and will return. Office to reschedule. ; ordrng 1 W11178227 (Tub)"

"Arrived on site for microwave not heating removed control panel verified heat relay closing. Removed from over range. No visual failures. Sensors and cutoffs hood. Replaced capacitor, diode, and capacitor. Verified operation. Call complete."

"On arrival verified complaint of unit not working. Found unit is currently working but was shown a video of the Ui unresponsive, unit needs UI replaced. Verified unit is heating. Ordering ui assy and ui PCB as they are separate parts. Office to Rs for part availability.; ordrng 1 W11427701 (Control panel assy) and 1 W11194422 (Ui pcb)"

"Arrived onsite for dishwasher not drying properly. On inspection found water on the top of the dishwasher dripping down and error F4E3 & F7E1. Talking with the customer that they tried to run the dishwasher when the water was turned off. I explained that the heating element will turn off and the motor will error out when it since no water in the unit. Informed the customer that running the diagnostic cycle will turn the heating element back ons. Tested the heating element amps and it was 7.5 amps. Did not see any rinse aid at the end of the diagnostic cycle, rerunning the diagnostic cycle, the rinse aid was dispensed in the second time the diagnostic was ran. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to test unit for not operating properly, customer stated that unit will randomly loose power and at the same time the disposal stops working, customer stated that this issue was corrected but water is slowly filling when unit is not running, tested unit and found weeping inlet valve, will need to replace valve to fix issue, ordering valve rescheduled for 4/19 ; ordrng 1 W11434044 (Inlet valve)"

"WDT730HAMZ0 Arrived to inspect noise. I found the circulation pump rotor had split, causing excessive noise and intermittent loss of pump action. I removed and replaced the sump assembly and tested. The unit regained all functions and operated as designed. No leaks observed during service."

Arrived on site for fan noise during convection bake. Tested unit and found convection fan cover warped causing contact between the fan blades and cover. Properly secured covered eliminating contact and noise is no longer present when running convection bake. Unit is functioning as designed. Job complete

"Arron site to inspect unit for loud squeaking noise. Upon closer inspection found idler and rollers seized as well as padded rings on tub beginning to fail. Replaced rollers and idler, tested unit, unit is no longer squealing. Job complete."

"Arrived on site for dryer not operating. Upon arrival,test unit and motor only hums, found that when manual turning by hand unit operates. Need to replace motor. Ordering motor, and wheel. Office to reschedule ; ordrng 1 W11094983 (Motor) and 1 WPW10349492 (Blower wheel)"

"KRSF505ESS01 Arrived to attempt door sealing repair. The prior adjustment did not work and I attempted a secondary adjustment. I was able to get the door gasket to fully contact the chassis, without applying pressure. No leaks observed during service."

Arrived on site to inspect unit for error code f9e1. Also found error code f3e1 was unable to find switch in truck parts will need to find and return with WPW10448876. Rescheduled for 4/22/24 customer would like 4/19 due to customer working from home fridays. ; schdld next appmnt for 4/22 MON !

"Apt 8101 Arrived on site for fresh food not cooling . Found ice pooled up under ice maker as well as in evap drip tray . Ordering valve ,IM, probe . Call to set return ; ordrng 1 W10715709 (IM kit) and 1 8003RP (Valve) and 1 W11399989 (Probe)"

Arrived on site for fridge making ice but not dispensing at door . Can hear auger motor turning . Found bottom of ice bucket cracked and chunk of plastic missing . Replaced ice bucket and unit is now dispensing ice . No water leaks detected at time of service. Job complete .

"Arrived on site to test unit for microwave errors. Found errors f6e0, f2e1, f2e0 and f6e8. Found ME cooling fan not engaging. Recommend replacing MW cooling fan, controls and console. Scheduled for 4-29 per customer request. Needing 2hrs on return visit. ; ordrng 1 W11344874 (MW cooling fan assembly)"

"On arrival verified complaint of not locking, visual inspection found broken strike, replaced the strike and ran operational test. All operations are good unit is function correctly. Job complete no leaks detected during service."

Arrived on site to inspect unit for frosting over. Found gasket sealing properly. But unit would frost over the left side of freezer found silicone seal had separated on left and bottom left hand side. Added silicone to better seal. While removing drawers damaged right bracket and door switch. Replaced bracket and ordering door switch rescheduled for 4/22/24. ; ordrng 1 W11291142 (Door switch)

"Arrived on site to inspect unit for not powering on. Upon arrival found knob and timer broken, replaced knob and timer. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for a refrigerator with a noisy fan. I found the evaporator fan a lot louder than normal. The customer had a recording of the fan and in the recording I could hear it hitting ice. I removed the evaporator cover and found a block of ice on the left side of the fan shroud due to water leaking from the icemaker fill tube and chute when the icemaker is going thru a fill cycle. I removed the block of ice. I replaced the fan and now it sounds normal. I am getting another chute because it isnt fitting correctly and adding a fill tube extension to stop this issue. Ordering WP2174755 fill tube extension and W11645360 chute. Office to RS.; ordrng 1 WP2174755 (Fill tube extension) and 1 W11645360 (Chute)

"On arrival verified complaint of no cool. Unit was completely warm and off on arrival. Plugged unit in and heard start click and comp hum then fail. Compressor is seized. Recommend comp, filter drier, process tube. Cap tube is copper. Office to reschedule. Ordering compressor, filter drier, and process tube.; ordrng 1 W11557425 (Compressor) and 1 W11557425 (Filter drier) and 1 W11557425 (Process tube)"

Arrived on site with new parts. Removed and replaced Icemaker as precaution. Removed and replaced separator and display panel. Now getting it to click properly in place and not fall off. Call complete.

"WRS315SDHZ17 Arrived to inspect ice issue. I found the issue was not with dispensing, but it was with ice clumping. I found the ice door would not fully close. There were signs of excessive debris and foam within the area of the ice door and I removed it. Replacing the ice door appeared to correct the issue as the replacement appeared to fully seal. If further issues persist,contact tech GC. No leaks observed during service."

Arrived onsite and found unit operating with failed fill spout extension not installed correctly and allowing leaking. Corrected fill spout extension. All checks good. Unit is now operating correctly.

"Arrived onsite for a dishwasher that gives and error and the lights blink. The customer stated it will fill then it starts blinking, drains, and shuts off. I checked stored error codes and found an F7E2 and F10E2. I found a failed pump motor and a failed vent wax motor. I replaced the pump and motor and I replaced the vent. I ran the service cycle finding the machine completing the cycle and working as designed with no more error codes. I found no water leaks present during the cycle. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, belt, and capacitor. I tested the unit in diagnostics and found the unit working in operating as designed. Call complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated an inspector using a hanging thermometer claimed unit was 30? off temp. Explained to customer that aftermarket thermometers, especially hanging thermometers, are not recommended by manufacturer due to the fact they cannot keep up with fluctuations in the temps. Tested unit by preheating to 350? and using thermocouple to gauge temperature. Unit reached 380? and than begin to cycle down to 350? in a 10-15 minute period. Unit is cycling and heating properly. Explained to the customer that unit will reach a higher temp to account for the door opening, than in the next 15 mins unit will balance out at 350?. Unit is running as designed, job complete."

"Arrived on site to replace previously diagnosed lower harness, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for doors not sealing correctly. Upon arrival,inspected unit and found was never leveled during install. Leveled unit and now getting perfect suction on all 3 doors. Unit is operating as designed. Job complete"

Arrived onsite and found failed drain pump wire harness at the pump retention clip. Repaired the wire and reinforced with wrapping. All checks good.

Arrived on site for unit not functioning properly. Unit stoped midcycle did not drain and lid locked. Found that unit has failed lower harness. Tilted unit slightly back and wire made contact and activated drain pump. Ordering harness. Office to reschedule ; ordrng 1 W11112750 (Wire harness)

"Arrived on site to inspect venthood right light flickering. Upon further inspection, I tested the unit and found the right light will flicker off and on. I cycled power at the breaker and removed the light housing and found the harness not installed correctly to the housing (photo). I corrected the issue and reassembled the unit and tested. Unit is operating as designed. Job completed."

Arrived on site for range giving f1e1 code . Ran diagnostics got same error code . Replaced control. Reran preheat and diagnostics. All checked normal . No gas leaks detected at time of service . Job complete

"Arrived on site for leaking dishwasher . Ran diagnostics 2 times . And removed door panel. Could not duplicate any leaking . Did advise on making sure nothing is interfering with float switch area, also placing large sheet pans in front of door area. Which might divert water under door . Job complete"

On arrival verified complaint of burners not functioning correctly. Unit need main board as the right and left burners wont adjust temp. Burners stay high. Unit needs ui as the ui will randomly turn on all lights. Spoke to AIg for autho. Received autho w1axz10xpl1. Office to Rs with part availability. ; ordrng 1 WPW10333979 (User interface)

AEX warranty correcting the lower install bracket tension to keep the microwave secure from excessive wobble. Happened following prior repair.

Arrived onsite for door swap on fc. Installed the fc door on to the fridge. No water leaks detected during service.

"Arrived on site for load and go issue. Upon arrival inspected unit. Ran test and found in diagnostics mode dispenser pump is functioning. Customer states unit will disable load and go on its own. Ordering control , dispenser and valve. Tenant allowed entry but had to go back to work. Office to reschedule."

Arrived on site for dryer not heating . Igniter not glowing and coils are not making any noise . Replaced coils and igniter . Unit is still not functioning. Ordering motor and blower wheel . Set return 4/19; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

Arrived onsite for a washer no agitating and it didnt complete a cycle. I found the drain hose installed in the overflow drain down at the floor. I moved the drain up to the correct location by the fill hoses. I tested the washer in the diagnostics and found a stored F8E1 long fill error. I ran the service cycle and found the washer completing the cycle working as designed. I found no fill issues with either valve. Call complete.

"Arrived on site to test unit for not cooling. Upon arrival unit was cooling properly but 2 days prior it stopped cooling. Put unit in diagnostics, all tests are passing. Due to issues being intermittent replaced main control as precautionary. If issue returns would need to return with scroll fan and inspect FC door harness. At this time unit is running as designed, job complete."

"Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Immediately when the motor came on, I could hear what sounded like a metal grinding noise coming from the motor and the customer advised that is the noise theyre hearing and at times it will get louder. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and it is operating as designed. I removed the bin and found a small amount of ice in the bin. Tested the ice maker and found it not calling for water. I removed and replaced the ice maker and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"On arrival verified complaint of bad ui. Replaced ui due to leds failing. Unit display is now working, previous part install was an ice maker, confirmed unit is making ice correctly at this time. All operations are good. Job complete no leaks detected during service."

Arrived on site to follow up on ice machine that was not draining. Removed more debris from the basin and external drain. Ran unit multiple times ane verified proper draining. Repair completed.

"Arrived on site for loud rattle in dryer . Put sound pads under motor mount . Inspected motor,blower wheel and rollers . All are in working order . Reassembled dryer . Unit sounds quieter . No lint build up at time of service . Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the vent trim being damaged, I removed and replaced the trim and was unable to test due to the customer having their kitchen cabinets painted. No gas leaks detected during service, job completed."

"Arrived on site for washer making a screeching noise when in final rinse/spin. Upon arrival confirmed noise failure, found no errors in diagnostics but found cam washer loose causing cam to move freely and grind down. Replaced cap, ca., belt, and actuator. Also leveled machine and tested unit. Found washer working as designed with no leaks or noises. Call complete"

"Arrived on site to test unit for not cooling, tested unit found compressor is attempting to turn on pulling 14 amps and shutting down, unit has a failed compressor, will need to replace compressor to fix issue, ordering compressor, evaporator, dye drier, access valve, nitrogen and R600 kit, office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 W11550396 (Evaporator) and 1 W11550396 (Filter drier) and 1 W11550396 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

"Arrived on site for sagging basket, upon arrival, customer states that unit seemed to dropped when loaded. Inspected suspension and basket and are good. Ran diagnostics and got error codes F0-E9 off balance, F0-E3 overload. Test unit with load of laundry. Unit operates correctly. After series of questions with customer. Explained correct load sizes and what not to wash in unit. Unit is operating as designed. No leaks present at this time. Job complete"

"I have done on site for a refrigerator that is leaking from the water dispenser area. Inspected unit and work area. The customer advised that the unit started leaking into the housing area around the water dispenser and has been slowly dripping after using the water feature. I did confirm water collecting in the dispenser, housing and dripping a few drops of water after the dispenser was let go. Im ordering a separator for repair in the office. Will need to contact the customer about a reschedule date due to the customer requesting the last appointment of the day.; ordrng 1 W11678832 (Separator)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I found the unit unplugged upon entry and attempted to plug the unit in. I found the unit start to run the compressor, but heard a noticeable hairs coming from the backside of the unit. I open the door of the refrigerator and found the sound dissipating inside indicating it was an issue in the backside of the unit. I gained access to the compressor and dryer areas and could not find the leak. Found no evidence of any frost pattern on the evaporator. Spoke to SW and Im ordering all sealed system components. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11507067 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

Jerry was supposed to team up and have him teach me how to level the double ovens when they have been installed incorrectly. Called customer let them know Jerry was not with me today!. Rescheduled for a time Jerry can be there to teach me how to do it. ; schdld next appmnt for 5/3 FRI !

Arrived on site for odd fast in ice. Tasted ice cubes no odd smell or taste ran harvest test passed ran fill test passed Diagnosed a defective ice container ordering a new ice container; ordrng 1 WPW10347093 (Ice container)

"Arrived on site to test unit for water leak and grinding noise. Customer stated that when she would do a cycle and the basket was weighed down, it would touch the floor and water would leak. Tested suspension, found it extremely bouncy and would need replacement. Put unit and diagnostics heard a loud whirring noise. Inspected under the unit found that the gear case is leaking oil all over the cam and pulley shield. Would need to replace gear case cam, actuator and suspension. Replaced parts and tested unit, when in spin cycle unit was still a little bouncy. Looked over suspension once more and found that one of the suspension rods were bent. Would need to order suspension for return visit. Ordering part, office to reschedule. ; ordrng 1 W11217817 (Suspension)"

Arrived on site to test unit for damaged drawe. Replaced front drawer panel test unit and unit test good job complete

Arrived on site for dryer making noise since first use. Found motor mount was damaged. Caused blower fan to hit. Removed drum. Replaced blower and motor. Verified operation. Call complete.

"Arrived onsite for fc lights flickering. On inspection the customer had the light switch taped down, when he removed it the lights started to flicker. I was depressing the switch to turn them off and on. I left them on and when the compressor kicked on the lights stopped flickering. I tried for about 15 minutes to get the lights to start flickering again with no luck. Currently will call back if the it starts backup."

"Arrived on sit to inspect unit for not producing ice. Upon arrival found ice cubes stuck and never escaped the ice maker. Removed ice that never fell. Immediately after removal unit filled with water, unit has lost position due to stuck ice. Also found error code e5. Replaced icemaker, filled unit with water. Informed customer unit should produce ice in the next 24 hours. No leaks present at this time. Job complete."

Arrived onsite for a refrigerator that is still freezing product in the RC. The customer stated she put a small container under the icemaker on the shelf and the water froze one day and the next day it was liquid again. She stated it was frozen yesterday but when I arrived today it was liquid with the sealed system cycled off and the temp at 39 degrees. It appears the unit is having temperature swing issues. The thermistor is good and there is no more air leakage from the icemaker area. I went to change the main control but the control that was in the box was wrong but the box had the correct part number. Ordering another control. Ordering W11399844 main control. RS for Thu 4/18/2024.; ordrng 1 W11399844 (Main control)

Arrived onsite and found unit operating with failed panel. Resetting constantly. Replaced the console. Unit is now operating as designed.

"Arrived on site to replace faulty part. Tested unit and running properly, gave customer recommendations on trying different cycle for optimum performance. Customer will monitor. Job complete"

"Arrived onsite for IM leaking. On inspection there was water on the left side of the rc on the bottom drawer. I replaced the ice bin door to fix the air gaps. I ran harvest first and then die a fill test, that when I saw the water dripping out the front of the IM. Ordering IM & fill tube. ; ordrng 1 W11658802 (Ice maker) and 1 W11686799 (Fill tube)"

Arrived on site to test unit for not starting. Found console was not illuminating but making sounds when buttons pushed. Verified console receiving proper voltage. Replaced console and now illuminating but will not start. Replaced control and unit now working as designed. Job complete.

Arrived on site to test unit for gas smell. Found connections at regulator not secured with tape. Secured connections test unit and unit test good job complete.

Arrived on site to test unit for F1E0 error. Found bad control board replaced board test unit and unit test good job complete

"KDTM404KPS2 Arrived to inspect noise. Service mode had 10-2 as the only stored error and I cleared for testing. The noise was from the diffuser plate and diverter distributor assembly and inspection revealed there may have been warping of one or both of the parts, allowing excessive movement and resultant noise, as water was being diverted under pressure. The machine will require the diffuser disk and diverter plate. Cup washer manifold ordered just in case, but likely not required. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11662107 (Diffuser) and 1 W11679656 (Diverter Cover) and 1 W10830523 (Manifold)"

Arrived onsite and found unit operating with broken trim. Replaced the trim. Unit is now operating as designed.

"Arrived on site to replace faulty pump assembly and drain. Replaced drain and pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job omplrte"

"Arrived on site for a dishwasher that will not wash dishes. Inspected unit and work area. Because Marie via the dishwasher has not run since they installed it. I found an F7 E2 (variable speed wash motor failure) error code flashing on the screen on entry. I ran the unit through diagnostics and confirmed the customers error code. I replaced the wash motor assembly and tested the unit. I found the unit Phil and recirculate the water but then it would not drain. I checked at electrical connections and found proper connections. I checked Continuity through the wire harness and found proper continuity, going from the drain pump to the control. I went ahead and replace the control and tested the unit. Still found the unit not attempting to drain the water out of the tub. I connected the old drain pump from the old wash motor onto the connector and attempted a drain to see if the motor would turn on and it would not. Ordering the wire, harness and drain pump motor and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for two hours.; ordrng 1 W11677715 (Wire harness) and 1 W11462456 (Drain pump)"

Arrived on site for a refrigerator that has doors that are not sealing. Inspected unit and work area. I found the unit cooling properly with no evidence of any frost buildup in the freezer or moisture buildup in the refrigerator. I checked the cabinet and liner and found both were good. I checked the gaskets and found no gaps in the gaskets on the cabinet. I did confirm that the gaskets were holding properly and the unit is working an operating as designed. Call complete.

Arrived on site to install previously ordered parts. Installed hinge and screw. Also customer showed how light no longer works. Need to order bulb and socket. Office to reschedule ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Bulb)

"Arrived on site for a refrigerator that is too cold in the freezer section. Inspected unit and work area. The customer advised that that was not the issue. She advised that they are getting icicles in her freezer and this unit is brand new. I checked the gasket and found the entire left-hand side of the freezer gasket not touching. I attempted to adjust the gasket and found that the Door was too far away from the cabinet for it to properly touch. I attempted to adjust the hinge on the top, hand side and found that I could not adjust the hinge enough to make it work. I called Whirlpool Techline and spoke to TJ SR# 7738881540. He had me send him some photos of the door and the top hinge. He advised that he has seen this before, and that the issue with the unit is that the holes were stamped in the wrong location on the left hand side hinge. He advised that it was most likely that if they swap the door over to the other hand side, that the unit would probably work, but because the customer Hass to have the door opening from that side, there was nothing we can do to fix the door location. He advised that he would send this unit for review, and to advise the customer that whirlpool would be in contact with them or myself, depending on the next steps."

"Arrived on site to test unit for no cooling. Upon arrival found both cabins at room temp, tried to activate compressor in diagnostics, compressor would not kick on. Unplugged unit and inspected start device and compressor, plugged unit back in, compressor kicked on. Called techline to document SR#7738878825, per techline took amperage from compressor pulling 1.1 amps. After 20 minutes inspected evaporator coil, frost buildup is ideal and unit is starting to cool. Due to significant weather events my conclusion is unit got a power surge and got stuck in a logic loop. Advised customer to put water bottle in freezer and when it fully freezes unit will be safe to use. If unit does not cool properly it will need a sealed system repair. At this time unit is running as designed, job complete."

Arrived onsite for not draining found the Drain harness shorted. Drain pump reads properly at the pump but no reading at the control open line. Control function is shorted also. Returning with needed parts. All else checks good. ; ordrng 1 W11665968 (Lower harness)

"Arrived on site to inspect cooktop burner flame heights. Upon further inspection, the customer advised that the burners are too hot and the front left burner knob is difficult to turn. I tested all burners and found the flame heights all normal. I found the front burner knob does not turn the burner on. I removed the cooktop from the burner box and found the front left burner valve not seated properly on the manifold. I adjusted the valve and using my liquid leak detector, checked the valve for gas leaks and found none. I reassembled the unit and adjusted the flame heights per customer request and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer lid lock not locking. Upon further inspection, I found the lower left corner of the lid plastic was broken and the hinge exposed. When lowering the lid, the hinge would pop out of place in the lid (photo). I am ordering the lid and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/19/24. No water leaks observed during service. Taped the hinge in place in order the file the customer to be able to use the unit. ; ordrng 1 W11259006 (Lid) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for unit not powered on. Upon arrival, the unit showed no power. We inspected the breaker outside and found in the tripped position. Switched breaker back on and tested unit. To rule out element leakage, ran broil at 500 degrees for 20 minutes and bake element for additional 25 minutes to eliminate any possible moisture within the element that could cause a nuisance tripping . Not once during testing did the unit trip the breaker. Unit is functioning as designed. If symptoms persist recommend builder swap breaker with a brand like GE that does not have as many nuisance tripping issues as Square D. Job complete"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that their unit had stopped going at some point because theyre ice cream or soft and things were defrosting in the freezer section. He advised that since he called it in, the unit has seemingly recovered, and, just wanted to have it looked at. I took temperature in the freezer and refrigerator sections. I found the refrigerator at 35?F and the freezer sitting at 2?F. I found the icemaker making proper ice and that everything was solid. Found all components of the machine working and operating as designed. I did it by the customer that calling issues tend to be either defrost issues or compressor issues. And because there is neither evidence of either and temperatures were at the requested settings, there was no way to determine what exactly happened on the unit stop cooling. I asked the customer if they power reset their machine and he advised that he has never done that. I did advise him to try that in the future situation as that can illuminate any kind of glitch on the control. The unit is working an operating as designed. Call complete."

"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the unit not dispensing enough water as it was not filling over the washplate as it should. I tested in a normal cycle and it continued to fail. I removed the water hoses and found the hot water hose is beginning to break down internally and I found black rubber debris inside the hot water valve screen (photo). I removed and replaced the valve assembly and calibrated the unit and retested. Unit is operating as designed. No water leaks observed using service, job completed."

Arrived onsite and replaced freezer door and rocker switches. All checks good. Unit is now set up to be operating as designed.

"Arrived on site to test unit for noise. Customer stated after 30-45 minutes unit would make a humming like noise for 10-20 seconds than stop. Noise is intermittent. Ran a cycle for 5-10 minutes with no noise present. Inspected blower wheel, spinning uniformly and no defects on it. Inspected rest of the cabin, found 4 loose screws scattered throughout which couldve been the cause of the noise. Informed customer of my findings and advised her to monitor. If noise returns take a video so we can narrow down the issue. At this time unit is running as designed, job complete."

Arrived onsite for refrigerator not cooling. On inspection the fc and rc were room temperature. Gain access to the back and tested the compressor for amps and there were none. Installed a new start device and retested now the compressor once up in running was .7amps. Checked the fc for cold air and there is cold air coming out of the evap fan. Informed customer that it will take 24 hrs to cool all the way down.

Arrived onsite and repaired unit with failed door handle by re installing and securing the existing handle.

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit consistently showing error code F0E2; the dispenser covered with mold on the inside and per service pointer #W11446112, I removed and replaced the dispenser assembly, main control and water level sensor. Double checked the air trap and it was clear and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the burner head failures, I removed and replaced all burner heads and tested. I found the burners continued to take too long to ignite. Per the service pointer W11643965, I adjusted the burner heads and retested and the unit is operating as designed. Customer tested as well and it continued to operate as designed. No gas leaks detected during service, job completed."

"MHW6630HW1 Arrived to inspect softener dispensing issue. Service test mode had F4E1 as the only code stored and I cleared for testing. Jumpering the valve assembly and ensuring voltage to both valves, I found the left (2) valve apparently not operating, as the only water at the dispenser came from the main detergent fill section. Electrically, both valves were within 2% resistance values. Testing each valve separately revealed both working and with good flow. I removed and replaced the valves and drawer assemblies and tested. The unit operated as designed. No leaks observed during service."

"Arrived on site for burner having random flare ups. Upon arrival, tried recreate the flare up but found no issues. Customer showed video and tried multiple times to recreate issue but could not. Instructed customer on possibilities that include clogging the burner head with cleaner or other foreign material. Currently unit is functioning as designed and customer will monitor. Job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer had left the unit operating since last visit and I found frost beginning to build up on the back wall of the FC section. I gained access to the evaporator and placed the unit in diagnostics and tested the defrost. I found the defrost element not coming on and it was recently replaced. Tested the element from the control and found no voltage going to the element. I removed and replaced the UI, HV control and defrost thermistor and retested the unit in diagnostics. I tested the defrost and found the element coming on now. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and system held pressures for 25mins indicating no leaks within system. Charged to specs with 68g of r600a. Monitored frost pattern on evap for 30 mins and frost pattern developing throughout entire evap. No leaks detected. Job complete.

Arrived onsite for a washer thats not draining. I tested the washer and found it draining properly. The customer stated it will not drain when they run a delicate cycle. I selected the delicate cycle and found the spin was set to off. I showed this to the customer and explained that whatever the selections are set to when start is selected the unit will default to those settings the next time the cycle is run. All works as designed. Call complete.

"Arrived on site ,replaced motor . Ran diagnostic. Unit is heating properly. No lint build up at time of service. Job complete"

Arrived onsite and found both valves locking shut and unable to operate due to no pressure from the supply demonstrated to onsite gym administrator. All else checks good.

"Arrived on site and replaced previous look y diagnosed console. Advised customer to allow a few days for software to sync. Advised give about three days, delete appliance off app and reconnect as a new unit. Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No longer jumping around. No leaks present at this time. Job complete."

"Arrived on site for cooling complaint. Removed evaporator cover,found ice ball on inlet of evaporator and partial to no frost pattern. Replaced the evaporator,drier and the compressor again,vacuumed system down unit kept vacuum recharged system to 56g of R600a powered unit on checked low side pressure good,checked frost pattern good"