Service History 7

We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS3
Near Austin, TX 78757
Wesley
Job Details: 09/10/2021
Arrived onsite for f2e0 and replaced oven console. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78757
Wesley
Job Details: 09/10/2021
Arrived onsite and replaced the fridge deli drawer and deli control. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of unit not working and broken parts, found broken agitator, broken agitator cam, broken cam, gearcase, shield, belt, and softener dispenser. Ordering all parts. ; ordrng 1 W10721967 (Cam) and 1 Cnote (Office to reschedule) and 1 W11454738 (Gearcase) and 1 W11418231 (Agitator) and 1 W11158175 (Cam agitator) and 1 W11160642 (Softener dispenser) and 1 W10715784 (Retainer)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near Lockhart, TX 78644
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the door still drooping causing issues, tested with new door and found no change
We serviced a
GE WASHER
Model WPRB8050D0WW
Near Austin, TX 78717
David
Job Details: 09/10/2021
"Arrived on site to diagnose washer that is beeping and picking random settings. Found failed control. When the unit is plugged in its acting like its getting key presses when its not. Replaced control and verified proper function.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, TX 78641
David
Job Details: 09/10/2021
"Arrived on site to follow up on refrigerator that was not defrosting the RC evap, and and also not making ice or dispensing water. Installed new control and new rear valve. I noticed on arrival that unit was silent and plugged in. Customer had informed me that they didnt defrost it, but it had lost cooling in both compartments. I found the compressor was not hot and no fans running. I replaced the main control and when powered on the compressor started running, along with fans. I tried the dispenser, but it was still not dispensing any water. I verified inlet line was giving good pressure. I can hear the valves popping, but no dispensing. I found the filter was not properly installed. I corrected alignment and retested. Still no water dispensing. Ordering new filter head and double valve to resolve water issues. Customer advised to contact us if unit has not gained significant cooling within 24 hours. Office to schedule when parts arrive. ; ordrng 1 W11535162 (Dual Valve) and 1 W11451366 (Filter Head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Austin, TX 78703
Luis
Job Details: 09/10/2021
"Arrived on site for noise complaint powered unit on,diagnosed vibration noise from condenser coil,adjusted front legs noise no longer present
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78745
Kevin
Job Details: 09/10/2021
Arrived on site and inspected Washer and Found and Gearcase is leaking oil. All assembly parts will need to be replaced; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W11481722 (Actuator) and 1 W10752283 (Wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPFXDA
Near Austin, TX 78704
Luis
Job Details: 09/10/2021
Arrived on site replaced drain pan checked water flow to drain near compressor good water draining correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXTS01
Near Martindale, TX 78655
Andrew
Job Details: 09/10/2021
Arrived on site to test unit for not cooling. Found compressor attempting to start but kicking right out. Replaced start device(WPW10197426) and run capacitor(WPW10662129) from truck stock. Compressor now working as designed and frost pattern developed on evaporator. Found condenser was extremely clogged. Cleaned condenser and advised customer condenser needs cleaned periodically to prevent issue. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78758
David
Job Details: 09/10/2021
"Arrived on site to install parts to resolve defrost issue in FC. Installed new icemaker, control, UI to resolve. Thermistor not present at time of service. Advised leasing staff to leave door open over weekend with unit unplugged so it can defrost. Verified control icemaker and UI are powering in and unit is cooling. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78759
Scott
Job Details: 09/10/2021
"Arrived on site ,replaced ice maker , and right fresh food door gasket . Ran harvest ,all checked normal and door sealing properly
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a washing machine leaving lint on clothes after use. I put the unit into diagnostics and found no stored error codes. I then ran a test cycle while monitoring the inside of the unit, and it ran through as designed. I then gained access to the bottom of the unit and found it in good shape. I tested the suspension and found it good. I found the unit working as designed. The customer was already aware of the customer instruct per WP.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Buda, TX 78610
Jacob
Job Details: 09/10/2021
Arrived onsite to fix unit for not heating. Replaced the control and it did not fix the issue. Upon further inspection. Found that the thermal fuse was bad. Replaced fuse from truck stock wp3392519. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Hutto, TX 78634
Wesley
Job Details: 09/10/2021
"Arrived onsite for unit operating with a display that would go blank intermittently no other loss of function. Corrected disconnected and reconnected display harness. Unit is now operating as designed. In event of repeat symptoms, main control and display board and harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Georgetown, TX 78626
Jonathan
Job Details: 09/10/2021
"Arrived on site for refrigerator freezing items in RC. Inspected unit and work area. Mead temperature in RC at 37?. Check return vent and found no blockage. Performed diagnostics mode and tested all components. Gained access to RC thermistor and measured resistance at 6.4 K ohms, within range. Was not able to find any mechanical failures. All operating as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
Jonathan
Job Details: 09/10/2021
Arrived on site to install previous diagnosed part. Removed broken grate and installed new. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cedar Park, TX 78613
Justin
Job Details: 09/10/2021
"Arrived on site for a washing machine with the lid not locking. Upon arrival the customer showed me that when you try to start a cycle, the UI just continue to shows close lid. I put the unit into diagnostics mode and found error codes F0E9 for an of balance pause and F0E5 for an off balance load. I cleared the error codes. I advised the customer on proper loading via the user care guide. I then tried to start a test cycle, but nothing happened. I tried to manually activate the lid lock, but could not. I then checked voltage at the wall and control. Both were good. I then activated the lid lock in diagnostics and checked the voltage to the lid lock. I found the correct 120VAC going to it. This indicates a failed lid lock needing to be replaced. I replaced the lid lock and then tested the unit. The lid was now manually locking in diagnostics. I ran a diagnostics cycle and it ran through as designed. I found the unit now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Scott
Job Details: 09/10/2021
Arrived on site for microwave vent hood making strange noise when running . Took OTR a down and found plastic stuck in one on the fan blades . Removed obstruction. All checked normal. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
Kevin
Job Details: 09/10/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement started a normal cycle and observed dishwasher washing for several minutes then cancel cycle and dishwasher drained properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Jonathan
Job Details: 09/10/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed the customers complaint and heard the evaporator fan running but the compressor not running. Removed the compressor cover and found the compressor cold and not running. Checked voltage going to the starting device and found proper voltage. Replaced starting device and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Round Rock, TX 78681
David S
Job Details: 09/10/2021
Arrived on site for Oven Turning Itself ON. We spoke to customer about the unit and found out it had been turned off at the breaker. We turned breaker back on. We then put the unit into diagnostics mode and checked version information and the unit froze and the turned its self off. Th unit cam back on and we checked error codes and found F6e4 error. UI to control state status. We called techline and We spoke to John and told him what was going on with the unit. Part ordered UI w11297709.; ordrng 1 W11297709 (UI)
We serviced a
KITCHENAID WINE COOLER
Model KUWR204ESB00
Near Leander, TX 78641
Lou
Job Details: 09/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control not providing voltage to the fans, I removed and replaced the control and tested. I found the lower fan operating but the upper fan would hum, but would not turn. I pulled the evap cover and found the upper fan getting caught on the harness. I adjusted the harness and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4130ADS2
Near Leander, TX 78641
David S
Job Details: 09/10/2021
Arrived on site for Fan don't turn on smells like it burned out. We gained access to the unit tested voltage to the unit found good voltage to unit and switch. We tested witch itself and found it be good which points to the motor being bad. We are ordering a new motor.; ordrng 1 W11105126 (Motor)
We serviced a
GE REFRIGERATOR
Model GFE28HMHBES
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for refrigerator losing cool in the FC. Upon arrival I found the FC=14 RC=37 I was inspecting the evap cover for ice build up and found none but I did notice the wall on the left side of the FC door was very hot. I accessed the compressor and condenser. I found the condenser fan was not running. I confirmed voltage at the connector for the fan but no function of the fan. ; ordrng 1 WR60X23363 (Condenser fan)
We serviced a
FRIGIDAIRE RANGE
Model FGF318ECB
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for range not baking or heating in the oven. Upon inspection I found the glow bake ignitor only pulling 2.5 amps when at at least 3.2 would be needed to engage the gas valve to ignite. I found the harness from the valve to the controls was frayed. I advised the customer that the unit would more than likely ignite and bake once the ignitor is replaced but I cant say how long the harness will hold up. I replaced the ignitor and tested bake at 350. The new ignitor now pulls about 3.3 amps then ignites the burner as designed. No gas leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS01
Near Lakeway, TX 78734
Robert
Job Details: 09/10/2021
Arrived on job to replace previously diagnosed part. After replacement test operation found water line frozen. Checked and fans are working properly now with the replacement of UI that came with new door.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of oven not heating properly. Found unit had a bad igniter. Installed new igniter and tested unit. Oven working properly, job complete.
We serviced a
KENMORE DRYER
Model 110.6513241
Near Leander, TX 78641
David S
Job Details: 09/10/2021
"Arrived on site for no power to unit. We gained access to the back of unit and tested thermal fuse, output thermistor and thermal cutoff. We found thermal fuse had failed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, TX 78724
Matthew
Job Details: 09/10/2021
Arrived onsite for dishwasher not powering on. Upon inspection found unit not powering on. Checked incoming voltage at junction box and found no voltage. Double checked breaker and was on. Will need an electrician to resolve this issue. Unit not receiving voltage from wall. Job complete
We serviced a
MAYTAG WASHER
Model WTW6120HW1
Near Leander, TX 78641
Kayman
Job Details: 09/10/2021
Arrived onsite for washer that stopped mid cycle and flashed a error code. Upon inspection of the diagnostics fault codes I found F9E1 stored in the unit. The customer stated they had to vacuum out the water in the unit. I tilted the unit back and found the harness housing on the drain pump had fallen down and caused the harness to disconnect from the pump. I re secured the harness and secured the housing to the pump. I tested the unit and it went through auto diagnostics as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 09/10/2021
"Arrived on site for defective door,replaced defective freezer door checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Robert
Job Details: 09/10/2021
Arrived on job for complaints of not finishing cycle. Ran diagnostics and found code for over suds. Customer is using too much soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2021
"Arrived on site to repair broken cap tube at filter drier, I installed lock ring, put unit into vacuum, and charged with 41g of r600a, found leak at cap tube coming out of cabinet. C
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Austin, TX 78747
Jacob
Job Details: 09/10/2021
Arrived onsite to replace the diode to the unit. Replaced the diode. Tested the unit. Unit tested good. No sparks coming from the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Andice, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damaged control panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
Arrived on site replaced freezer upper bin face . No other issues found . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Austin, TX 78745
Luis
Job Details: 09/10/2021
"Arrived on site. Found unit not running through a defrost cycle diagnosed defective ui and control,replaced ui and control customer will need to run a hard defrost on unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not dissolving pods or washing dishes, upon inspection found the water coming into unit was very little. Replaced valve and found pressure was raised very little, customer will need to speak with builder to remove in-line filter causing low pressure. Complete"
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS1
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
"Arrived on site to diagnose a venthood that is making unusual noise. Found fan motor running loud at highest rpm and replaced fan blade with no change in operation. Contacted tech line and they advised to reorder parts from whirlpool 'tagged with customer complaint with defective parts', so whirlpool engineers test parts prior to sending. Office to set return appointment. File#7731715913; and 1 W10416839 (Motor) and 1 W10416840 (Blade)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lakeway, TX 78734
Robert
Job Details: 09/10/2021
Arrived on job for complaints of noise. Found the drum and bearing damage. Will need complete drum ; ordrng 1 W10899578 (drum)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Cliff
Job Details: 09/10/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Jarrell, TX 76571
Jonathan
Job Details: 09/10/2021
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Jacob
Job Details: 09/10/2021
Arrived onsite to replace previously ordered part. Replaced the blower wheel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Andice, TX 78628
Jonathan
Job Details: 09/10/2021
"Arrived on site for dryer having long dry times. Inspected unit and work area. Performed diagnostics and performed air flow test with vent on and off, failed both test and noticed no air flow from dryer. Gained access to blower wheel and found threads on blower wheel stripped. Inspected threads on motor and found no damage. Will need to replace blower wheel and returning with motor on hand if needed. . ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
We serviced a
JENN-AIR DOWNDRAFT
Model CVE3401B
Near Lakeway, TX 78734
Brandon
Job Details: 09/09/2021
"Arrived on site to replace motor, switch, and knob, after replacing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/09/2021
"Arrived on site to inspect unit for not opening upper rack without falling, upon inspection found both rack arms broken and adjusters cracked. Replaced all parts and tested unit. no problems found. Complete"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/09/2021
"Arrived on site to inspect unit for grounding out breaker, upon inspection found the unit had a connector covered is nasty gunk, cleared gunk and breaker stopped tripping, Customer will monitor and we can replace harness if problem returns. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW
Near New Braunfels, TX 78132
Noah D
Job Details: 09/09/2021
"Arrived on site to inspect unit for not spinning normally and causing dents and loud noises, upon inspection found the units lower counterweight broken off completely causing dents and noises, tub was destroyed and causing the customer a lot of issues, customer had intermittent control issues. Office to reschedule ; ordrng 1 W10441111 (Panel) and 1 W10608752 (Tub) and 1 W10237535 (Concrete) and 3 W10261496 (Screw)s and 1 Autho (Autho)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Leander, TX 78641
Kayman
Job Details: 09/09/2021
Arrived onsite to install previously diagnosed parts. I installed the control panel and powered the unit on. I ran preheat and the unit is working as designed at this time. Job complete.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Austin, TX 78746
Kevin
Job Details: 09/09/2021
"Arrived on site and inspected dryer and found blower wheel spins freely on motor, blower wheel cannot be tightened or removed. A new housing will be needed and will also need to replace blower wheel and motor.; ordrng 1 WPW10211911 (Blower housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Wesley
Job Details: 09/09/2021
Arrived onsite and replaced drip tray and switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Belton, TX 76513
Tali W
Job Details: 09/09/2021
"Onsite for dishwasher leaking. In diagnostics, found F9E1 heater disabled. Ran diag cycle. Found water leaking from diverter and water leaking from left and right side under door. Unit needs sump and motor assy, door gasket, and bottom door seal.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan
Job Details: 09/09/2021
"Arrived on site for a dryer that?s still having issues starting intermittently. The customer advised that since the electrical was fixed, the issue has happened way less but that it periodically still has issues. She stated that it worked fine for a few weeks and then it didn?t for a week and then it seemingly stopped for a cycle or two and then has been working the last few days. I checked the unit 10 times and turning the unit on and then opening the door. The unit worked as designed and could not replicate the issue. I called Whirlpool Techline and spoke to Austin SR# 7730625255. He advised that based on the current information, there?s really no way to determine what the issue is since the unit has been working for extended periods of time and that it most likely was a voltage issue still that was happening radically. He advised the only way to determine this is if we can find the unit in a failed state and that no repairs at this time would make a difference. Advised to have the customer call back on the unit was in a failed state so that we can try to figure out with the root causing the issue is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB01
Near Killeen, TX 76549
Al
Job Details: 09/09/2021
Arrived on site and inspected freezer light not working. Confirmed the complaint and found the switch was frozen shut. I defrosted the switch and the light bulb works properly. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Copperas Cove, TX 76522
Al
Job Details: 09/09/2021
Arrived on site and inspected damaged ice container. Removed the pertinent parts and transferred them to the new container. Unit now works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Killeen, TX 76549
Al
Job Details: 09/09/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Checked the compressor and nothing was working except the lights. R&R the tstat, start device and defrost timer and unit began cooling. Customer told to wait approximately 24 hours for unit to reach optimal temperatures. See attention notes. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kempner, TX 76539
Al
Job Details: 09/09/2021
Arrived back on site to install previously ordered tub ring. Job completed
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Salado, TX 76571
Tyler
Job Details: 09/09/2021
Arrived on site for washer leaking water into tub. Upon arrival found no errors in diagnostics. I narrowed down the issue to the cold inlet silonoid not closing properly. After customer approval I replaced valve and then reassembled and tested unit. Found inlet valve no longer leaking call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Waco, TX 76710
Jonathan
Job Details: 09/09/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that his customer saying that the unit isn?t cooling at all. He advised that he is plugged in the unit about two hours prior to our arrival. Check the unit and found the freezer already at 27?F and continuing to drop. Found the refrigerator sitting at 43?F. I did advise that although the unit had not been plugged in long enough to completely determine whether the unit was working properly, there did not appear to be any issues that I could replicate or find at this time. I did advise that if the issue comes back to leave the unit in a failed state so that way we can properly diagnose. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Waco, TX 76710
Jonathan
Job Details: 09/09/2021
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Kempner, TX 76539
Al
Job Details: 09/09/2021
"Arrived back on site for the dryer cutting off after approximately 20 minutes. Corrected the issue and unit tested properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 09/09/2021
Arrived onsite and replaced the damper. Unit is now operating as designed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Georgetown, TX 78626
Lou
Job Details: 09/09/2021
"Arrived on site to inspect range control panel damage. Upon further inspection, I found that the control panel had a dent in the top center area of the panel. I removed and replaced the control panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model LEQ8858JQ0
Near Kempner, TX 76539
Al
Job Details: 09/09/2021
Arrived on site to install previously ordered part. Removed and replaced the complete drum and unit tested properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Dripping Springs, TX 78620
Robert
Job Details: 09/09/2021
Arrived on job for complaints of freezer door not closing and no ice. Found the ice maker not responding and door not closing at bottom. Replaced icemaker and adjusted door. If problem continues recommend replacement of rails.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bastrop, TX 78602
Matthew
Job Details: 09/09/2021
Arrived onsite for washer making noise during fill. Upon arrival put unit in diagnostics. Ran test fill and noise was apparent. Valve is failing. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Austin, TX 78731
Kevin
Job Details: 09/09/2021
"Arrived on site and replaced hinges diagnosed on previous visit lid is now closing properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Temple, TX 76502
Tali W
Job Details: 09/09/2021
"Onsite for fridge not making ice. FC 22 degrees. RC 40 degrees. Found ice build up on FC evaporator (pic in SDQP) on inlet tube and frost pattern stopping after 1st rung on evap. Compressor pulling 2.2A from black wire out of inverter. Needs SS REPAIR TECH 2 HOURS. Ordering FC evap, uv drier, compressor, access valve. Office to reschedule.; ordrng 1 WPW10608485 (FC evap) and 1 W10832994 (Compressor) and 1 W11087200 (Inverter) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Leander, TX 78641
Kayman
Job Details: 09/09/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Cliff
Job Details: 09/09/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket not fully assembled and reassembled it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Taylor M
Job Details: 09/09/2021
"I arrived on site to re diagnose issues with microwave not being able to start and any time the door is open relays go on and off, I gained access to the top and sides of the unit and removed all of the metal coverings, I gained access to all of the harnesses and checking each connection, I found that there is a burn on the line going to the thermostat, I removed the burned portion and fitted a new connector, this ended up fixing the issues and now the microwave is functioning properly as designed, I cleared out the error codes and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 09/09/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the control error code, microwave inner door warped and hinges weak, I removed and replaced the hinges, mw inner door panel and main control and tested. Unit is operating as designed. Job completed"
We serviced a
KENMORE REFRIGERATOR
Model 253.2244241
Near Georgetown, TX 78626
Lou
Job Details: 09/09/2021
"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on the evap cover. Removed the cover and found a large block of ice on the evaporator. I was able to get to the element connectors to test and found the element open. Tested the defrost timer and it is operating as designed. I will return with all prescreened parts and scheduled return service ; ordrng 1 CNOTE (Schedule for 1st call or last call unit in garage)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kyle, TX 78640
Kevin
Job Details: 09/09/2021
"Arrived on site and replaced failing door seal on dryer, after replacement dryer is now correct, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78728
Taylor M
Job Details: 09/09/2021
"Arrived on site to diagnose dishwasher with a leaking dispenser, upon arrival I gained access and found evidence of the unit leaking as the customer described, I gained access and replaced the dispenser and now the unit is operating properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Bastrop, TX 78602
Matthew
Job Details: 09/09/2021
Arrived onsite to replace previously diagnosed parts. Replaced the control. Calibrated and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burnet, TX 78611
David S
Job Details: 09/09/2021
"Arrived on site for NOT COOLING IN FRIDGE OR FREEZER-CAN HEAR FANS/MOTORS WORKING. We inspected the deli control and found it to be good. We then checked temps in freezer found it at 77 degrees then checked fc temp found it at 79 degrees. We gained access to the back of the unit to check the compressor it is drawing .54 amps (good) checked DC volts found it at 3.56 (normal).which indicates that there is a sealed system issue. We are ordering fc evap, rc evap, compressor, access valve and uv dryer. Office to reschedule.; ordrng 1 W11492867 (RC evap) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (uv dryer)"
We serviced a
KITCHENAID DISHWASHER
Model KUDJ02CRBS2
Near Belton, TX 76513
Tyler
Job Details: 09/09/2021
Arrived on site for dishwasher not turning on. Upon arrival I confirmed unit had 120v. Found bi metal still functioning but main control wasnt sending power to ui. When I inspected further I also found ui ribbon broken from panel and couldnt be repaired while on site. Will need office to get autho for main control and new panel control to complete repairs before rescheduling; ordrng 1 WP8572349 (Panel control (BLK))
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Lorena, TX 76655
Jonathan
Job Details: 09/09/2021
"Arrived on site for a microwave that?s not venting properly. Inspected unit and work area. The customer advised that her unit doesn?t seem to suck up all the steam from around the unit. Tested the vent fan and found the fan running properly. Used a paper towel to do the paper towel test on the vent fan and found the paper towel sticking to the vent. I called Whirlpool Techline and spoke to JR# 7731700319. He advised that due to energy efficiency standards having to be met, they have to pull energy from certain components to be within spec of the standard. He advised that on most microwave vent ovens, usually the electrical is pulled from the vent fan due to the need to be able to microwave properly. He advised that if the unit was functioning with the two fan speeds and the paper towel test did it?s job, that the unit was working properly. He advised that the further away from the vent cover you get, the less likely that steam will be pulled into the microwave and out. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Salado, TX 76571
Tyler
Job Details: 09/09/2021
Arrived on site for refrigerator making odd noise at random from ice maker. Upon arrival I ran harvest on ice maker but couldnt confirm noise. After running test 3 in diagnostics I found dampener motor grinding internally after verifying needed part I rescheduled customer to complete repairs. ; ordrng 1 WPW10196393 (Dampener)
We serviced a
KENMORE WASHER
Model 110.2130201
Near Florence, TX 76527
Tyler
Job Details: 09/09/2021
"Arrived on site for washer making odd noises and tub bouncing around at random. Upon arrival I found no errors in diagnostics. After verifying previously repaired parts and reassembly from previous trip I found nothing out of place or loose. All wires were Intact, motor, cam gearcase, suspension rods, etc were still functioning as designed. I finally narrowed down issue to the balance rings within inner basket
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Jarrell, TX 76537
Tyler
Job Details: 09/09/2021
Arrived on site for dryer not turning on. Upon arrival I confirmed 240 power supply. After further testing I narrowed down issue to the high limit cutoff (WE04X26139) shorted out. I verified heating element was within specs as well as other thermal hardware. ; ordrng 1 WE04X26139 (High limit cut off)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB02
Near Leander, TX 78641
Kayman
Job Details: 09/09/2021
Arrived onsite to install previously diagnosed parts. I installed the damper and confirmed operation. Job complete.
We serviced a
GE REFRIGERATOR
Model GFD28GSLESS
Near Austin, TX 78725
Jacob
Job Details: 09/09/2021
Arrived onsite for the freezer door seal not staying sealed onto the door. Looked at the seal and saw that the seal was worn out and not staying stuck in the hooves of the freezer door on the inside. Replaced seal. Looked at the door and seal for sealing properly and door was sealing properly. Did let customer know to be sure that the door closes correctly that way seal can start to form better to the cabinet.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Austin, TX 78749
Leonardo
Job Details: 09/09/2021
"Arrived on site for the install of previously diagnosed parts. Installed new pads. Tested function of door opening and closing, working properly. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBB3
Near Austin, TX 78731
David
Job Details: 09/09/2021
Arrived on site to install previously diagnosed console and toe kick shield. Installed new console and shield and retested. Verified unit working as designed.
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lakeway, TX 78734
Leonardo
Job Details: 09/09/2021
"Arrived on site for complaints of dishwasher still not draining properly. Tested unit and found drain motor making grinding noise and draining slow or not at all. Installed new drain motor and tested unit. Dishwasher draining properly, job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 09/09/2021
Arrived on site installed bottom grills and screws
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 09/09/2021
Arrived onsite for washer not operating. Upon inspection I found the unit was not plugged in. I plugged the unit in and was able to enter diagnostics. No error codes stored. I let diagnostics run through and found all to be seemingly working as designed. At the request of the maintenance personnel I ran a normal quick cycle load. The unit drain at some point and I noticed water start flowing from the rear of the unit heavily. I pressed I unplugged the unit and the water stopped. I removed the door and front panel. I checked all connections from drain pump to tub and any other line or connector that dealt with water. All dry. There was still water left in the tub so I hooked up the UI and door latch. I ran drain and water began to flow heavily again. I could see ripples coming from what looked like the base board. I stopped the unit and inspected the drain stand pipe. I found the drain hose had been installed into a hole with no drain so the water was draining straight into the wall. I corrected the drain hose and secured it with a zip tie. I tested the unit again and no more leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Buda, TX 78610
Kevin
Job Details: 09/09/2021
"Arrived on site and inspected refrigerator and customer recently heard noise from the freezer. Assembled freezer and Found ice on the top of the evaporator making contact with the fan. Used steamer to remove ice.
We serviced a
WHIRLPOOL WASHER
Model MHW7100DC0
Near Wimberley, TX 78676
Andrew
Job Details: 09/09/2021
"Arrived on site to replace previously diagnosed drain pump and bellow, verified parts were needed, replaced bellow and pump, tested unit, unit working as designed, no leaks detected job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Austin, TX 78727
Taylor M
Job Details: 09/09/2021
"Arrived on site to diagnose a refrigerator making a lot of noise during operation, the customer informed me on arrival that the noise was coming from the back of the unit, I gained access to the service diagnostics and found that the issue is coming from the diffuser due to a factory defect. I removed and replaced the diffuser and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KOSE507ESS04
Near Austin, TX 78746
Kevin
Job Details: 09/09/2021
"Arrived on site and inspected oven and found thermal fuse has failed. after replacement started a big cycle to confirm oven is working again, job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Kevin
Job Details: 09/09/2021
"Arrived on site and inspected washer and found saved error code for sudsing. ran all functions in manual diagnostic cycle and did not see any issues. Found Customer is using five times the recommended amount of detergent and this is likely causing Washer to stop and not complete cycles. Discussed correct detergent usage of detergent, correct loading procedures. No other issues found, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX6HHEXDSM01
Near Georgetown, TX 78633
Lou
Job Details: 09/09/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I found the ice maker arm in the off position. Placed it in the on position and the ice maker began to harvest. When water was to dispense the tray never filled. I tested the water dispenser and found the water would come out then go to a trickle. I removed the filter and found bacteria on the head of the filter and on the filter head. Tested with my bypass and not much change. I removed and replaced the filter head and tested with the bypass and unit is operating as designed. Also found the water hose connection at the wall was loose so I tightened it and tested. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78741
Jacob
Job Details: 09/09/2021
Arrived onsite to replace outer tub. Replaced outer tub. Could not test the unit as it was not hooked up to test. Took pic of the unit?s location at time of service. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Austin, TX 78746
Luis
Job Details: 09/09/2021
"Arrived on site for no ice. Attempted to force harvest cycle diagnosed a defective icemaker,replaced icemaker assembly ran harvest test passed icemaker filled with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Burnet, TX 78611
David S
Job Details: 09/09/2021
Arrived on site for Refrigerator food section freezer over freezing and ref not cooling unknown. We gained access to the inside of the freezer and found ice build up on bake wall. We then gained access to the evaporator and evap fan motor and found that the fan was not operating. We tested voltage at fan harness and found good voltage which indicated that the fan had failed. We installed new fan and tested the unit. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Manor, TX 78653
Matthew
Job Details: 09/09/2021
Arrived onsite for refrigerator door icemaker not functioning. Upon inspection found frozen fill line to ice maker. Thawed line and tested. Valve is energizing properly and when reconnected ice tray is now filling. Also tested ice maker harvest cycle. Ice maker is functioning properly with no error codes. Job complete