Pedro - Austin, TX
Retha - Pflugerville, TX
The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.
Great service, very knowledgeable technician
John - Georgetown, TX
Sue - Austin, TX
Dishonest and poor service
Peggy - Rogers, TX
Bad service falsified invoice.
David - Belton, TX
A Positive Review, despite...
Peter - Austin, TX
My appliance still doesn't work as designed. But, I cannot fault Kevin or Appliance Express. In fact, at first, I wasn't satisfied with that result and let A/E know it. They understood my concern and sent Kevin back out under the original Service fee. And he threw everything at that appliance; going so far as to call the manufacturer. And the manufacturer was stumped. Appliance Express listened to my concern and made it right between them and I. Now, as to that manufacturer... that's a different story.
Good service experience
Sarita - Austin, TX
Communication was prompt, technician came as expected, warranty was honored. Appreciate the hassle free experience!
Barb - Georgetown, TX
Eda - Austin, TX
Andy was knowledgable and did all he could to try to fix problem. It turned out it is not repairable. He was friendly, knowledgable, and answered all the questions I had for him.
Shanita - Georgetown, TX
We appreciate the great customer service and friendly attitude of the technician. He answered all of our questions and gave us some helpful tips for using our fridge that we didn’t know prior to this service call.
Very professional with high level of technical expertise
Dan - Blanco, TX
Excellent results, solved the problem
The repair was incomplete.
Lavon - Austin, TX
I was very disappointed with the service because it was incomplete and I am still waiting for the repairs to be completed. I have been without washer service for more than two weeks and I cannot go to a laundry service.
Glynis - Jarrell, TX
Always very professional!
Robert - Granite Shoals, TX
He was very professional and did a awesome job. Was fast and clean.
Veronica - Dripping Springs, TX
andy great guy
Nora - Manor, TX
great service awesome guy andy 5 stars
Great customer service
Gina - Manor, TX
Andy is so polite and professional
Bryan - Horseshoe Bay, TX
Dalia - Pflugerville, TX
Laxmi - Austin, TX
Clif knew his job and solved the problem right away
Matthew - Temple, TX
Alvin was professional and diagnosed our problem immediately and had it resolved in minutes. We appreciate his great attitude and outstanding service!
David - San Marcos, TX
Mark - Georgetown, TX
Both technicians that worked on our stove were great. Very professional and efficient.
Wanda - Spicewood, TX
Great job. Very professional
Frank - Austin, TX
Quick, came prepared with a replacement pump, gave good advice about our refrigerator door, left no mess, wore a mask and gloves.
Charity - Leander, TX
Kathleen - Manor, TX
Holly - Austin, TX
Fixed the problem very quickly and professionally.
Christina - Leander, TX
Great experience. Lou was friendly and thorough.
John - Georgetown, TX
Hopefully a James C. has our ice maker fixed. However, we thought it was fixed once before, but after a week, it quit making ice.James was the third technician to come out and there was a total of 4 service calls. All technicians were very nice, but didn’t fix the problem.
Lori - Briarcliff, TX
Arrived promptly, worked efficiently. Friendly and helpful repairman.
Courteous excellent service.
Bill - Austin, TX
Good communication in setting the appointment and reminding when on the way.
Hubert - Leander, TX
Timely, courteous, professional service. Job well done.
Kon - Austin, TX
On Time and Great Service
Brandon - Belton, TX
Donna - Cedar Park, TX
Diagnosed problem and repaired quickly.
Jessica - Leander, TX
He was very professional and quick!
Mishelle - New Braunfels, TX
Great service, very kind and informative. Unfortunately, the leak is still occurring...slower but it is still leaking
Michael - Gatesville, TX
Jordan - Georgetown, TX
Logoitino - Killeen, TX
He did a great job I highly recomand him to anybody
Weller - Jonestown, TX
Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.
Nicole - Leander, TX
David was very friendly, fast and knowledgeable.
Honest and reliable
Brian - Austin, TX
This is my second experience dealing with Appliance Express and both techs were everything I'd want in a mechanic. Fixed the issue, affordably, on time, I couldn't be happier.
the time frame was a night mare but the technicians where great
Shannon - Kingsland, TX
Appliance Express is my go to appliance repair...
Clarence - Luling, TX
Quick & efficient service. They also service Bosch ovens. Had Noah look at the stove while he repaired our Whirlpool washer. Saved us another service call just for the oven. I like that kind of service.
I was impressed by the professionalism of the technician.
Marty - Lorena, TX
Very nice person. Wore mask and gloves. Stellar!!
Mickey - Georgetown, TX
Wes was respectful & explained our problem
Cheri - Liberty Hill, TX
Technician was very helpful. Tested the refrigerator to diagnose problem. Was very professional and explained what he was doing along the way. Gets my highest recommendation!
John - Spring Branch, TX
Richard and the entire Appliance Express group were great.
James - Pflugerville, TX
David completed the work quickly and successfully, and was very helpful offering suggestions to my wife about our oven. We’re quite happy with his work.
Gordon - Cedar Creek, TX
Andy, recognized the problem with the Maytag HD machine and ordered the parts required immediately. He effected the repairs quickly and professionally. He's an asset to any business entity.
Madeleine - Spicewood, TX
Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.
William - Georgetown, TX
The service was great. I thought the service call fee was a little high. That’s the reason for the 4 star V’s 5 star rating.
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
Ronald - Waco, TX
Helpful, Honest, Professional
Sam - Georgetown, TX
Clif came by to address a minor issue we had that was under warranty. He took care of the issue very quickly (in & out in about 10 minutes). He also provided useful information about our refrigerator that isn't in the user manual. Plus, he was very pleasant and professional.
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Steven - Austin, TX
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
EC - Austin, TX
Friendly, quick, neat and clean. Scottwas great>
Jan - Johnson City, TX
Very good job. Hoping it lasts longer than the original part!
Andrew - Leander, TX
Lakshmi - Leander, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
KitchenAide Dish Washer Repairs
Ken - Austin, TX
Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.
Darn good service
Sandy - Leander, TX
Darn good service, only issue is he didn’t push refrigerator all the way back, I can live with that
Barbara - Florence, TX
Polite and through
Charles - Horseshoe Bay, TX
Checked dishwasher and tested
Emil - Georgetown, TX
Clif called about 10 minutes before he came which was appreciated when you have a large window. He was professional, friendly and courteous. He wore a mask and gloves. He knew what he was doing.
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Whirlpool oven repair
Peter - Cedar Creek, TX
Andy was prompt and quickly got the repair done — A+!
Extremely helpful and professional
Alan - Dripping Springs, TX
Leo did an excellent job when he came to perform repairs at our house. He was very personable and helpful and explained things very clearly and in detail.
Kim - New Braunfels, TX
Noah was very professional and the repair was done in a timely manner. Will definitely use Appliance Express in the future. The repair bill was very reasonable too!
definitely an asset for your company
Richard - Tow, TX
Tech arrived on site earlier than I thought he would. Tech was courteous, very organized, and professional.Assessed problem quickly made repairs and went on down the road to the next job.
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Adrian - Leander, TX
Lou helped us immensely by fixing our washing machine. It works like brand new!
Jacqueline - Bruceville-Eddy, TX
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Liz - Cedar Park, TX
Jose - Austin, TX
Knowledgeable and Efficient Repairman
Nancy - Round Rock, TX
The young man who repaired my appliances was very knowledgeable, knew what he was doing, very efficient, and an all-around good person.
Great expert service
Your Co and Brandon are excellent and aiding.
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Robert - Round Rock, TX
David knows his stuff. I really appreciate the honesty so we know what’s happening.
Doug - Georgetown, TX
Timely, Thorough and Professional service
Delores - Austin, TX
Awesome service, reasonable price, excellent customer care!
Calvin - Georgetown, TX
Super helpful, friendly and very knowledgeable.
Remove water filter
Bonnie - Georgetown, TX
Wes did a great job. Fast we did not want to use channel locks just in cause we broke something, but Wes used them and out it came.
Eleanor - Round Rock, TX
Quick & knowledgeably knew the problem.
Gina - Manor, TX
Albert - Dripping Springs, TX
Tech was not sure why he was there until he read info after entering our home. Replaced board in DW. Did not run to verify working properly.
Darcy - Elgin, TX
Scott did a great job and aimed to please!
Great Service. Honest.
Kim - Horseshoe Bay, TX
Nina - Jonestown, TX
Sarah - Austin, TX
Harold - Austin, TX
Quick, courteous service
Coty - Austin, TX
Sandra - Belton, TX
Guy was really nice and courteous. He fixed our fridge very well
Great and timely service!
Sally - Georgetown, TX
Technician came at the time stated and completed the work with great competency.
Rodney - Georgetown, TX
Overall Very Good
Cris - Round Rock, TX
Quick smart and courteous. Scott was great.
Charlene - Austin, TX
Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.
Friendly, professional service during odd times
Ross - Pflugerville, TX
Eman was very polite and called prior to his arrival as asked. He was able to repair our Kitchenaid dishwasher the first run and everything appears to be working great.
Professional, competent service.
Nick - San Marcos, TX
Sherry - Pflugerville, TX
David was very efficient and my Whirlpool icemaker in short order and now it works like a charm. He came prepared to fix the problem and did so very quickly. He wore a protective mask and booties the entire time and made us feel safe.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
Great customer service.
Gary Thornton. - Leander, TX
Tyler was great! He was incredibly polite, professional, and courteous. He even helped us connect our oven to WiFi. I had no idea our oven even had WiFi! He is an asset to your company as he knows his job, he’s knowledgeable about the products, and is great with customers!
Pamela - Buda, TX
Very polite and professional- well informed.
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
John - Burnet, TX
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
2 appliance repair
David - Georgetown, TX
Arrived on time. Great analysis of problems. Fixed quickly and price was reasonable.
William - Wimberley, TX
This was under warranty. Everything was as promised.
Margaret - Buda, TX
Jacob is prompt, friendly, wore his gloves AND mask during the whole visit, even though it must have made his job trickier. He was friendly, and answered ALL my questions. I am SO glad he came to help with my fridge. Thank you, Jacob!!
Charles - Austin, TX
Knowledgeable, kind, courteous
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Rebecca - Leander, TX
Tyler was very explanatory with everything he was doing to fix the problem I like that and he made it simple to understand
Excellent all around!
Sylvia - Spicewood, TX
Michael - Kyle, TX
Great work. On time fast service!!!
John - Georgetown, TX
Have had repair men out 3 times and have spent close to $1000.00, ice maker still not making ice. Refrigerator is 13 years old. Should have been advised not to repair at all.
Valerie - Austin, TX
Jihong - Dripping Springs, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
John - Georgetown, TX
Russ - Leander, TX
With a new house we’ve had many service calls from various firms and Lou was the best of all
Efficient, courteous, prepared
Grant - Georgetown, TX
Tyler arrived on time. He had anticipated the problem as a prior visit by Appliance Express failed to solve the problem. He worked efficient and completed the work in a short amount of time. So far the problem has been solved and the family is happy.
Lissa - Liberty Hill, TX
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Cooktop repair - Awesome
Sandra - Round Rock, TX
I would recommend Appliance Express for your repair needs!!
Travis - Dripping Springs, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
On time and great service
Madeline - New Braunfels, TX
Even though the appointment window was between 11am-2pm, Noah arrived exactly at 11am. He called to inform he was on his way. He explained the issue with the fridge and how he was fixing it.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Randall - Spicewood, TX
Phillip - Leander, TX
Wes was incredibly fast and very professional. Best part of the whole experience.
Richard - Round Rock, TX
Paula - Leander, TX
This refrigerator was still under warranty. Lou came out and was knowledgeable and knew exactly what to do. He is very courteous. This is our second experience with Appliance Express, and would definitely recommend their company.
Ghost in the machine
Lauri - Austin, TX
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Did not fix the problem
Alex - Austin, TX
Kenny - New Braunfels, TX
Excellent with repair person
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Michael - Austin, TX
Wonderful experience. Thank you!
Billy - Austin, TX
Tech did good job
darrell - Manchaca, TX
very professional, well mannered and a pleasure to work with,
Karen - Hutto, TX
Joann - Georgetown, TX
Lou was friendly, efficient, and courteous. Definitely 5 star service.
Stacie - Liberty Hill, TX
The service tech came in and fixed the problem quick and efficiantly
Robert - Round Rock, TX
They got here and got the job done very happy with their service
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
Garth - Dripping Springs, TX
Excellent service , Technician was very professional, courteous and on time. Thanks for taking care of our problem!
Mark - Salado, TX
The tech who repaired my washer controls did a great job. Even in a cramped and hot room, with all the ppe. Professional and efficient.
Shelby - New Braunfels, TX
Great job , in and out .. I was quoted 109.00 over phone , but paid 165.00 please let me know why .
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Glynis - Jarrell, TX
Richard - Georgetown, TX
Exceeded our expectations
James - Georgetown, TX
Prompt, courteous, and fixed the issue.
Jana - Seguin, TX
Linda - Kingsland, TX
Very pleased with the quick and fast service. The awesome young man that repaired my oven was very knowledgeable and polite.
Billy - Killeen, TX
Excellent Very Professional
Murugan - Cedar Park, TX
Steve - Bastrop, TX
Very friendly, customer service with customer friendly!
Rosa - San Marcos, TX
They came and access my watcher week later all fix
Manuel - Austin, TX
Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.
Alan - Austin, TX
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Jane - Austin, TX
Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.
Ryan - Liberty Hill, TX
Two guys came out separately. One to diagnose and one to fix. Clean, well spoken, professional.
Fantastic service guy, nice friendly, knew his stuff, COVID precautions
John - Cedar Park, TX
Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.
Charlene - Austin, TX
After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.
Still making noise but not as loud
Michelle - Leander, TX
Correct diagnosis and repair
Dickey - Georgetown, TX
After a disappointing experience with another repairman, Clif correctly diagnosed the problem with my refrigerator and repaired it after ordering necessary parts.
Paul - Pflugerville, TX
great service, very friendly. Nice young man.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Christtiana - Hutto, TX
Latoya - Leander, TX
Very professional and Nice
Alin - Manor, TX
Everything was great. My refrigeration needed some attention and Scott was fast & answered all my questions.
Charles - Johnson City, TX
Knowledgeable and professional
Geraldine - Leander, TX
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Gail - Georgetown, TX
Quick knowledgeable and efficient...
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Travis - Dripping Springs, TX
Brandon did a quick job of fixing the problem. Seemed to know just what to do.
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Waste of time and money.
Max - Seguin, TX
It was a waste of time and money for the technician to come out and do what I could have done or had already done when one of the suspension rods came off before. The technician rehung the suspension rod but it did not fix the problem. The washer still jumps around like popcorn in a popcorn popper and the washer tub bangs against the side of the washer, which is the reason the suspension rods come off. After rehanging the suspension rod the technician did a high speed spin check on the washer and said it was good. I questioned him about it not being with a load on his spin cycle test and he just said the test showed it worked. It does NOT work properly. During the rinse and spin cycle the washer jumps around and there is banging as the tub strikes the outer shell. I put a rubber door mat under the washer hoping that that would cushion the washer, but it still does the same thing. There is banging and it jumps around no matter what is being washed except a very light load like white socks. It bangs and jumps around; with just 5 bath towels in it; with t-shirts, underwear, socks, panties, and bras; with 4 pairs of jeans. It bangs so hard that now when a load is finished washing I find slivers of plastic in the tub, which I have pictures of. I also have multiple videos of the washer banging and jumping around.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Johnny - Killeen, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite for the control damper making noises. Called Techline. Suggested to once again change damper control. Got SR#772933940. Ordered part. Rescheduled with customer ; ordrng 1 WPW10594329 (control)
MICROWAVE WHIRLPOOL KBMS1454SSS3 Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor and diode. I re installed the unit and tested. Unit is working as designed at this time. Job complete.
WASHER LG WM3570HWA "Arrived on site for lf washer not working and water leaking into the tub. I inspected the unit and work area. I found good voltage for, the outlet through the filter board.I found no power going from the control to the display. I inspected the display and found the display damaged. I spoke to the customer about the repair and that they needed both controls and valves to complete the repair. Job complete."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for upper rack falling. Found sprayer broken from manifold. Ordering new upper rack manifold. Office to reschedule. ; ordrng 1 W11174340 (UPPER RACK MANIFOLD SPRAYER )
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site for customer complaint of unit not cooling properly, found product temperature 36-39 degrees. Unit tested good."
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site replaced hinge pads and sump/ motor . Ran diagnostics all checked normal no water leaks detected. . Job complete ."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed parts to resolve issues with agitation cycle. Installed new motor and cap, cam and belt. Retested. Unit is agitating strong, but making a strange noise from the bottom end when it needs to go into spin and agitate, either shifter isnt running or received a failed part. Ordering another motor and cap and control to resolve noise and slow function. Office to schedule; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec)"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for no power. Test unit and found outlet getting 120 colts correct voltage. Test unit and found power cord was disconnected in between the cavity. Secured connection test unit and unit test good job complete.
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating. Tested the unit and unit tumbled, heated and had sufficient exhaust. Unit works as designed Job complete"
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer not drying. Tested unit and found all components operational. Unit is heating. Customer explained is taking 2 cycles to load. Upon inspection found air flow issues. Lent trap was full and external duct will need a professional cleaning. Also adjusted dryer for optimal hose fitting. Explained to customer the importance of air flow and cleaning lent filter after every use. Made recommendations to customer. Job complete.
REFRIGERATOR GE GSHS6KGZBCSS Arrived on job for complaints of both freezer and refrigerator section not keeping consistent temperature. Will need main control. ; ordrng 1 WR17X12138 (bucket & auger asm) and 1 WR55X10942P (CONTROL )
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator that wouldnt dispense ice or water. Confirmed the complaint and found there was an indentation where the switch meets the left cabinet caused by the left door switch. Used pads to correct the issue. Unit now operating properly to customers satisfaction. Job completed
WASHER MAYTAG MVWB855DC3 Arrived onsite and replaced latch on the washing machine due to glitch symptom continuing with less regularity after replacement of ui. Advised customer on repair.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and added pressure regulator diagnosed on previous visit, after replacement water dispenser flow has improved. No water leaks from connections at time of service, job complete"
OVEN WHIRLPOOL WOD77EC0HS02
OVEN JENN-AIR JJW3830IL00 "Arrived on site and inspected oven and found customer is experiencing F2E0 error code, took one picture of saved error codes. A new control panel will be needed to correct the problem..; ordrng 1 W11342568 (Control panel)"
WASHER GE GUD27ESSJ1WW Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to install diagnosed parts for service pointer, code S22916. Replaced rails and adjusters. Retested and all is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to test unit for producing too much ice. Found when I shut ice maker off by lifting shut off arm, icemaker was still harvesting. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Removed vent and found pinched gasket allowing water to escape. Secured gasket test unit and unit test good job complete.
WASHER MAYTAG MHW6630HW0 "Arrived on site for washer being unresponsive. I inspected the unit and work area. I found the touch panel only responding to power on. I replaced both latch and console. I was able to put the unit in to diagnostics. I ran a diagnostics cycle and found the unit operating as designed. Job complete, no water leaks detected"
MICROWAVE WHIRLPOOL WMH32519HW4 Arrived on site to install previous diagnosed parts. I gained access to the microwave control and display. I replaced both with new parts. I tested the microwave. It is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to test unit for dispenser light issues. Found selection light on UI would not turn on when selecting water. Replaced UI, tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that they heard a loud noise come from the ice maker and found water had leaked into the ice bin. I placed the unit in diagnostics and attempted to test the ice maker in test #44 and it failed. I removed the ice bin and found the ice maker dangling. Removed the ice box cover and found that the ice maker was broken from its housing. I am ordering the ice maker and office to schedule return service due to part being OOS. No water leaks observed during.; ordrng 1 W10873791 (icemaker)"
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite at 1204 stacked combo unit. Washer was non responsive. Took voltage at terminal block and found L1 was at 14vac. L2 was at Checked breaker, was not tripped. Manually flipped switch and rechecked voltage. Voltage to L1 was restored. Washer is now operational. No leaks present at this time. Job complete"
MICROWAVE WHIRLPOOL WMH76719CZ2 Arrived on site to diagnose microwave that was not acting like door was closed. Replaced lower interlock and reseated top interlock since the kit did not have the correct switches for top. Retested and all is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite to replace parts ordered by previous tech. Replaced parts tested unit. Unit test good.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for stuff still freezing also water dispenser will stick from time to time customer will have to pull on it to stop dispensing water . Ordering controls and water dispenser parts . No water leaks detected at time of service. Call to set return ; ordrng 1 W10672578 (SPRING ) and 1 W10792148 (PADDLE ) and 1 W11087492 (SWITCH ) and 1 W11262313 (UI) and 1 W11330490 (DISPENSER CONTROL)
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on ,replaced turn table motor ,support and glass tray . Tested unit out twice . Both time heating to Whirlpool spec. Job complete ."
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and tested unit finding all over as designed no functional issues or leaks. All checks good.
DRYER WHIRLPOOL WED6620HW1 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVW7232HW0 Arrived on site for Fabric Softener Not Dispensing - Top Load WasherPlaced in diagnostics and found no error codes. Ran a normal cycle and found that latch was faulty and not always engaging. Replaced latch and ran another normal cycle. Latch engaged every time I tested it after install. Washer is now operating as designed.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the terminal block cover sitting on the dryer with a burnt spot on it. I inspected the terminal block and found the white wires were not connected correctly and had grounded out on the terminal black cover causing the wires to melt and the whit & block wires crossed causing the unit to short and trio the breaker. I re-wired the unit and removed and replaced the terminal block and retested. Unit is operating as designed. No lint observed during service, job completed."
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for unit giving error code. Error code Overfill/float switch open. Replaced float switch. Tested unit. Unit test good. No leaks this time. Job complete. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Started unit and found unit not responding. Put unit in test mode and found error code lost communication. Replace control test unit and unit test good job complete.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven light staying on and the oven not heating. I inspected the unit and work area. I found the door switch has failed. I replaced the door switch. I tested the unit and I found the light coming on and off as designed when the door is opened and closed. I preheated the oven to 350 and found it heating as designed. Customer paid in full on
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for screen frozen .did hard reset ,ran diagnostics. Got UI error code . Hard reset seemed to fix issue . Job complete"
DRYER WHIRLPOOL WGD560LHW1 Arrived on site for Scraping Sound - DryerQ1 no Q2 no Q3 no Q4 noDryer was making a loud rattling noise. Used pad to eliminate the rattling noise between the bottom panel and the motor bracket. Reassembled dryer. Turned on and noise was gone. Job completed.
REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon inspection found the door hinge with a sheered screw inside, replace hinge and found the stem is longer then previous hinge, tried to use longer screw and it sheered, ordering both side hinges and screws. Required customer for both sides, customer accepted. Office to reschedule ; ordrng 2 8533980 (SCREW)s and 2 WPW10485980 (HINGE )s"
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for yellow inconsistencies in flame . Found some plumber puddy in regulator . Tapped regulator and it fell out . Flames are normal blue cones . No gas leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator needing previously diagnosed sealed system parts. After installing the necessary parts and I vacuumed out the system and charged the Freon level two 5 1/2 ounces per the factory settings on the fridge. I then reassembled the unit fully and plug the unit in and watch the evaporator coil frost up perfectly and found that the pressures on the low side and high side right -10 on the low and 125 on high and I ran these pressure readings by in-house tech line SW who stated that the readings are fine and now the fridge is frosting over the unit is working as designed call complete
REFRIGERATOR WHIRLPOOL WUW35X24DS0 Arrived onsite for wine cooler making loud noise. Upon inspection found that the noise the customer was hearing was the compressor ramping up. This is normal. What may be magnifying the noise is that the customer has 2 wine coolers and a refrigerator all in the same are of the home. If multiple compressors are ramping up simultaneously the sound will appear to be louder. Job complete
REFRIGERATOR KENMORE 106.577127 Arrived on site for rc not cooling. I inspected the unit and work area. I gained access to the fc evaporator. I used my steamer and pushed steam through the return vent clearing it out. I steamed from the rc to the fc as well and found air flow. I steamed through the evap fan and found it coming out in the rc. I can now feel air flow from the fc to the rc while the fc door is closed. I spoke to the customer about the repair. If the fridge does not cool down than the insulation in. The return vent has broke apart and blocked the vent. Job complete. No water leaks detected.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed main control rotor and stater motor etc. After installing the needed parts I was able to retest the unit and verify that you are no longer flashes on and off of Randall and the unit is cycling through its times exactly as designed overall unit is functioning well. Call complete
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for oven having a strong smell. I inspected the unit and work area. I turned the oven on and set to 350 degrees. As the oven was heating I could hear a loud pop noise. I inspected the bottom of the oven and I found the bottom cover had warped out of shape from the heat. I am ordering a new oven bottom. I spoke to the customer about how the oven operates and that oven doesnt stay light all the time it will turn on and off to maintain an average temperature. The office will reschedule when we have an eta on the part.; ordrng 1 W11098799 (OVEN BOTTOM)
OVEN KITCHENAID KEBC107KSS05 Arrived on site to test unit for unit not heating. Test unit and found bad tod. Replaced tod.Test unit and unit test good job complete.
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for board not responding. Test unit and found bad control board. Replaced board. Test unit and unit test good heated to 350
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator defrost failure. Also noted right side RC door gasket torn. Per service pointer evaporator cover and control need to be replaced and are covered along with labor by S code. Gasket also needs to be replaced to complete repair. Customer to defrost unit 48 hours prior to return appointment.; ordrng 1 W10917313 (gasket-dor)"
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Ran diagnostics shin thermistor reading open,weak water flow from valve,unit passed all other diagnostic test. Replaced bin thermistor and valve,checked connections no leaks unit passed all diagnostics. ; used 1 WPW10511923 (THERMISTOR ) from stock"
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and installed new harness and spark module. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washer that is leaking. Inspected unit and work area. Placed in service diagnostics and found an F0 E2 (oversuds) error code. Ran unit through an auto test and found the unit setting up when water was pushed into the unit. Ran unit through a manual fill and recirculation pump and noticed excessive suds. I ran the unit through a quick wash and noticed oversuds in the drum filling the drum halfway without clothes. I called tech line and spoke to Robert SR# 7729339008. He had me adjust the load and go dispenser feed but also advised to make sure to advise the customer that whomever is using the washer to not add further soap to it. He advised to clean out the washer using the queen washer cycles several times to remove excess suds. Lastly, he is advising to replace the dispenser drawer due to a new service pointer put. Ordering dispenser drawer and office will need to contact customer to reschedule due to out of stock parts.; ordrng 1 W11465
REFRIGERATOR GE GSE25HMHJHES "Arrived on site for a refrigerator thats not holding temperature and its making a loud noise. Inspected unit and work area. Customer advised that the temperature is still in the freezing temperatures but its not sitting at zero and 34° like she has it on her refrigerator set temperatures all the time. She advised that the unit is getting up to 2° in the freezer section and 35° in the refrigerator section. I advised her that this is normal due to fluctuating temperatures in the refrigerator and freezer sections often due to defrosting of the evaporator. The customer also complained about a noise from her refrigerator that lasts several hours when running. Noise appeared to be the sound of the compressor. I advised her that due to moving parts that often times the unit will begin to make latter sounds after a while. Advised this is normal and as long as its not affecting functional parts of the unit or the cooling, that this is completely normal. I added
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site and inspected dishwasher and found wash motor has failed, quoted customer for replacement, wash motor . No water leaks detected at time of service, job complete."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for a dishwasher that had issues with its gasket. Inspected unit and work area. Found inner door gasket seal not aligned properly at the top causing their ceiling issues. Fixed seal and customer had questions about the drying. Advised her to use rinse aid, run hot water at her sink prior to a dishwashing cycle, and to use her high temp wash and sanitation rents through each cycle to ensure maximum dryness. Unit is now working as designed. Call complete."
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for a dishwasher that has no power. Inspected unit and work area. Tested unit and found none of the buttons working on the consul. Removed door cover and tested voltage going to the unit. Found proper voltage. Tested DC voltage going to the control panel and found 13 V DC. Unit will need a console for full repair. Ordering part and office will need to contact customer about reschedule date due to out of stock and PSP item. ; ordrng 1 W11162736 (console)
REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site for CUST IS NOT DISPENSING ICE - SHELF IS CRACKED. Bottom drawer crisper pan cover is broken, ordered new one. Glass panel that sits in the broken crisper pan cover is fine and can be reused. Humidity control on the top drawer has been broken and needs replacement. Ordered new. The module dispenser does not respond / click when you press a cup against it. With this, the ice and water do not dispense. Ordered new. The drip tray doesnt stay in the mount anymore and needs replacement. Ordered new. Will need authorization for all parts ordered. ; ordrng 1 240350903 (cover-crisper pan) and 1 240362201 (control,humidity) and 1 242074202 (module-dispenser) and 1 242092401 (drip tray) and 1 242114903 (board-control)"
FREEZER MAYTAG MFI2570FEZ06 Arrived on site for a freezer door that is not sealing properly. Inspected unit and work area. Found price build up in the upper left-hand corner of the freezer. Found the gasket bent and not closing fully in the top left-hand corner. Replace gasket and use a heat gun to seal new gasket to the frame. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the outer door panel being badly bent at the hinges, and the upper rack adjusters being broken, I removed and replaced the tub and transferred all parts over to the new tub from the old except the sump/motor assembly and adjusters. I arrived without the door and will need to reorder the door. Got the unit mounted to the cabinets and tested operations. Unit is operating as designed, but the door still need to be replaced. I am ordering the outer door panel. No water leaks observed during service. Office to schedule return service due to OOS panel. ; ordrng 1 W11087377 (panel)"
DISHWASHER GE GSD3300K00BB "Arrived to inspect dishwasher not draining. Replaced the Timer, ran unit manually advancing and unit kept filling and never drained. Ordered CNOTE for research on possible solutions.Needs more work; ordrng 1 CNOTE
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for a microwave that was tripping the breaker every time you press start. Inspected unit and work area. Confirmed customers complained and tested switches. Found monitor switch stuck in a closed position. Replaced monitor switch and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR GE GSL25JFPDBS Arrived on site for refrigerator meeting previously diagnosed ice bucket and water wide heater. Upon arrival I installed a bucket and waterline heater and was able to verify that the bucket is not dispensing the ice properly through the door but after trying to defrost the fuel line within the door and installing the heater I found that the full line would not unclog the ice indicating that the insulation in the door is defective from top to bottom it is freezing the line throughout the entire door more than what the heater is able to melt and clear out. In order to repair the dispenser issue the unit will need A new freezer door. Office to reschedule after finding if door is still available and getting American home shield approval.Office to reschedule after AHS approval ; ordrng 1 UNKNOWN (RESEARCH IF DOOR IS POSSIBLY AVAILABLE?) and 1 UNKNOWN (AHS APPROVAL ) and 1 WR60X10088 (blade cond fan assy) and 1 WR60X10220 (condensor FAN MOTOR) and 1 WR78X10987 (mu
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace orifice holder for cooktop. Replaced part and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer needing previously diagnosed pressure switch. After installing the pressure switch I ran a five minute reset in spin mode to suck the air out of the pressure line. And then re-tested the unit on a four times fuel cycle on a small load and found that at the end of the bill cycle it then went into agitation as designed. I didnt advance a timer into a drain and spin and allow the unit to finish cycling out and reset at this point I informed the customer of the repairs been completed and he requested to test the machin
WASHER MAYTAG MVWC465HW2 Arrived on site for a washer thats making a whirring sound when plugged in. Inspected unit and work area. Customer showed me what was going on and the drain pump was trying to drain out water out of the tub even though there was no water in the tub. Removed pressure hose from the control and the unit still proceeded to drain. Canceled the cycle and placed unit in service diagnostics found an F8 E1 (no/long fill). Customer does not have a hot water hook up for this unit yet which is causing this issue. Unit will need a control for full repair.; ordrng 1 W11249158 (cntrl-elec)
WASHER AMANA NTW4516FW3 Arrived on site for a washer that has water level issues. Inspected unit and work area. Customer advised that the unit seems to be dripping and filling even when the unit is off or unplugged and will be a quarter of the way full before they start a new wash cycle. Confirmed customers complaint and replaced water valve. Customer also complained of his door strike not having screws. Added screws to hold the door strike in place. Tested unit and unit is now working as designed. Call complete.
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to diagnose a microwave that is tripping the breaker. Found weak breaker in the breaker box. Plugged the microwave into a different outlet and found unit resetting but not tripping the breaker. Control has been damaged in microwave most likely due to breaker tripping repeatedly causing small service through unit.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for a unit that wont drain out properly. Inspected unit and work area. Customer advised that the units making a rattling sound as it tries to drain barely any water is coming out.Placed in service diagnostics and found an F9 E2 (pump drive system problem), F8 E1 (no/long fill), and F0 E3 (overload) error codes. Removed drain pipe and found drain pump blades eaten up by screws still left in the drain pump. Replaced drain pump and tested unit. Unit is working as designed. Call complete."
COOKTOP WHIRLPOOL RCC3024LB01 Arrived on site for cooktop that needed a previously diagnosed back right burner infinite switch. After disassembling installing and re-assembling the unit I was able to show the customer that the burner now is able to be adjusted temperature wise between low and high and fluctuates as designed. Call complete
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site to install door for refrigerator. Installed new door and upon removing plastic wrapping noticed scratch on upper center portion of door. .; ordrng 1 LW11202402 (dor-fip)
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for a fridge raider thats not making ice or dispensing water. Inspected unit and work area. Found unit dispensing water but water was dispensing irregularly. Remove filter and replaced filter back in and unit started running a little smoother. Check the icemaker and found an ice block in the ice container and underneath the icemaker causing the motor not to turn. Defrosted ice block to remove a spin and tested icemaker. Icemaker was able to rotate and fill properly. I advise the customer that they could replace the icemaker or see if it worked properly due to not having the icemaker on hand. Call complete."
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right burner valve stem being damaged and the middle and left rear spark modules not functioning properly, I removed and replaced said parts and tested. Unit is operating as designed. Checked for gas leaks and found none. No gas leaks detected during service, job completed."
OVEN FRIGIDAIRE FFET3026TSA Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced temperature sensor and tested unit in a 350° bake. Unit took 35 minutes in order to reach proper temperature. Customer also complained about her timer that will shut off the whole baking or boiling cycle if she puts 60 minutes on her timer. Confirmed complaint advised customer that she could potentially swap out her control board but that would encourage additional costs. She asked if I could get ahold of Fridgidare to ensure that was needed. Frigidaire check line was closed so I will need the office to add a pseudo-call for my route to call tech line on Monday to get advisement from tech line as to her issue.
DRYER WHIRLPOOL WGD7120HW0 "Arrived on site to inspect dryer display blank. Upon further inspection, I turned the unit on and the display screen stayed blank. I pressed start and the unit is operating as designed. I inspected the console fascia control and all harnesses were connected. Checked continuity to the main harness and it was good. Checked voltage at the wall and got 124V (gas unit). Checked the ribbons (2) and they were connected securely. Retested the unit and still no display. I am ordering the console fascia and office to schedule return service due to OOS part. No gas leaks detected and no lint observed during service.; ordrng 1 W11419059 (CONSOLE FASCIA)"
REFRIGERATOR WHIRLPOOL ED2GHGXMQ00 Arrived on site for a refrigerator that is not cooling and not making ice. Inspected unit and work area. Found freezer evaporator completely covered in frost. Tested resistance through the defrost by metal and found proper resistance. Tested resistance through the heater and found 25 ohms. Found evaporator fan running but running very weak. Replaced evaporator fan and defrosted unit. Unit is now working as designed. Call complete.
MICROWAVE JENN-AIR JMC2430DB01 Arrived on site for 2-1 error code ( stuck key) . Customer told me it has stopped for couple days prior to todays visit . Ran diagnostics did have stuck error . Cleared error and did hard restart . All keys responding as normal . Recommend if failure occurs again to replace UI and maybe control .
MICROWAVE GE JVM3160RF4SS Arrived on job for complaints of no power.
WASHER MAYTAG MVWX655DW2 "Arrived on site for drawer level breaking off during operation. I inspected the unit and work area. I found level broken off and not staying in place again. I replaced the drawer and used silicon to glue the level into place so that it will stop coming off. I called techline and got sr # 7729337293, I spoke to Leon. Job complete"
RANGE WHIRLPOOL WFE515S0EW0 "Arrived on site to inspect range for broken glass, upon inspection found the upper trim loosened, tightened down all screws and found a hinge screw missing causing loose hinge, ordering screw. Office to reschedule ; ordrng 1 WPW10031790 (SCREW)"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. Found interlock switches have failed. Installed new interlock kit and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found saved error code for long fill, ran water in diagnostic cycle and found no water flow from the hot water side. Will need a new valve assembly to correct issue.; ordrng 1 W11173597 (Valve assembly)"
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site to inspect cooktop for not heating correctly, upon inspection found the front left burner did not work with a certain corroded pan, all other pans had worked correctly, instructed customer on proper use. Complete"
RANGE KITCHENAID KGSK901SSS01 Arrived on site to replace glass. Replaced glass test unit and unit test good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for The bottom rack is stuck, can't be pulled out or removed to adjust the height of the rack. The rack had been pushed too far into the rails of the oven cavity. Gently pulled rack out from left then right sides of the rack. Rack came out and was not damaged. Rack is now sliding in and out of the rails as designed. Job completed."
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Arrived on site to replace light module from previous diagnosis. Found light module in refrigerator and freezer out. Customer preferred refrigerator lights be working so I replaced left second from top module. Needing light module to fix freezer light issues. Customer also complained of frost build up in freezer. Found door gasket not sealing properly. Had light on in freezer and with door closed there was light shinning through on top right corner. Needing freezer door gasket to fix frost issue. ; ordrng 1 KBSD602ESS01 (FREEZER DOOR GASKET) and 3 W11462342 (LED MODULE)s
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site for fresh food lights strobing . Found freezer light out . ordrng 1 W10695459 and 1 W10830288 (LED DRIVER )
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on job to replace previously diagnosed parts. After replacement test operation. Unit cooling and all fans working.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven being too hot . Customer complaint was door and surrounding area hot to the touch . Also was storing bread in broiler space and burned said bread . Rsn diagnostics no erro codes . Ran temps oven is avg 352. Took temps around vents on door , avg was 170. Did inform customer that temps were well within specs . No gas leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer trim coming off, I removed and replaced the outer door glass/trim and installed the installation strip per service pointer #W10917778. Tested unit and its operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site to test unit for not cooling. Removed evap cover and found green dye leaking from evap. Needing evaporator, dye drier and sealed system tech to fix issue. Also needing two hours. Office to reschedule.; ordrng 1 W11407409 (EVAP) and 1 W11490399 (DYE DRYER )"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to inspect a crack on the interior wall of the range. Upon further inspection, I found a large crack in the interior wall of the oven on the right side at the front corner where the rack sits and could see the insulation through it. Took photos and contacted Whirlpool techline to report. Spoke to Austin and advised of my findings.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to inspect filter stuck inside the unit. I freed the filter, replaced it with customers new one. Also found the left door wasnt making contact with the left switch due to an indention in the unit causing the issues. Used pad (W1113654) to fix the issue. Unit now works as designed to customers satisfaction.No leaks observed at the time of service. Job complete"
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for unit not freezing. Looked at unit. Found that the cooling line from the compressor had frost buildup and the freezer also had frost buildup. Called Techline. Suggested to order thermistors and heater. Got Sr#7729328848. Let customer know to allow unit 24 to 48hrs to defrost before returning to service. Ordered parts. Office to reschedule ; ordrng 1 WPW10316428 (heater) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
REFRIGERATOR KITCHENAID KBFN402ESS00 "Arrived on site for refrigerator with not opening properly and customer said I thought about your gasket. Upon arrival I found that the right side pressure door hinge had a broken mounting screw that snapped off inside the Hendrix south also found of the gasket is torn but I informed the customer that the gasket is no longer available and the only way to get the gasket fixed is by ordering an entirely brand new right side ffc door.The part numbers for the screw door and hinge are listed below and the office will need to reschedule once the customers have reached back out to us and let us know how they wanna proceedWPW10485980, W11474472, W10782316"
WASHER WHIRLPOOL WETLV27HW1 Upon arrival found that the washer is fixed and working fine. No service required.
OVEN GE JGB660DEJ1WW Arrived onsite for oven not baking or ignitor not igniting the gas. Upon inspection I found no voltage going to the bake ignitor. The customer stated that the ignitor was recently replaced but never worked. I found the main control not sending correct voltage to the ignitor for it to glow. I am ordering the main control for repair and returning with the bake ignitor just Incase. Main control (WB27K10453) ignitor (WB13X25500). ; ordrng 1 WB13X25500 (range igniter glowba) and 1 WB27K10453 (control oven to9 (ga)
RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and inspected washer and found no water flow from hot or cold valves, after replacing both valves washer is operating properly.
DISHWASHER WHIRLPOOL WDF510PAYW2 Arrived onsite to inspect dishwasher not heating. Ran diagnostics test mode and unit completed and all aspects of the unit worked as designed. Customer advised on purging the hot water and using rinse aid for better results.No leaks observed at the time of service.
DISHWASHER FRIGIDAIRE FBD126RBS0 "Arrived on site to inspect dishwasher for moldy insides, upon inspection found the inside of tub covered in mold, took pictures. Customer advised to speak with AHS. Complete"
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace glass and name plate. Replaced parts test unit and unit test good job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for GAS RANGE oval burner in the middle the portion underneath is loose and the whole burner moves a lotInspected middle burner and there was no repair necessary. Unlike the other burners the center burner is meant to be removed for cleaning purposes. All other burners are mounted with screws. Job completed.
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for smell issue. Called tech line 7729327378 and did video Whirlpool will contact customer. Customer not over filling soap. ; saved tckt
WASHER WHIRLPOOL WTW57ESVW1 Arrived on job to replace previously diagnosed parts. After replacement test operation and no change will need cycle switch to complete repairs. Also time sent damaged order new. ; ordrng 1 WPW10168257 (switch-cyc) and 1 WPW10177827 (timer)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not working and giving error code. Found F9E1 f3e1 error codes in diagnostics mode. Found clog in drain line, and in pump, I removed clog, unit tested good.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Found water valve cross threaded and water fitting over tightened. Replaced water valve today but fitting will need to be replaced to complete repairs as gasket inside fitting is cut.Advised homeowner not to turn on water under sink as leak will occur until fitting is replaced.; ordrng 1 W10685193 (fitting)
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave light not operating. Tested and inspected unit and found failed lamp holder. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site for a range that would not allow the top burners to work properly. Upon arrival tested voltage from the power outlet to the terminal block on the range and verified that it is getting 240 V and it is stable between the circuitry of the power outlet all the way to the main controller switches. The infinite switches are also getting the proper voltage but I found that all four of them were turned on were not sending the full 240 V down to the burners like they needed to. I ended up replacing all four infinite switches and retest of the unit and then found that the 28 inch burners had lost their continuity resistance and even though the receptacles are still intact and also receiving 240 V the two Aidans burners would not turn on due to being internally broken. We will need to return with two 8in burner coils for the front left as well as the back right burners. Office to reschedule due to parts currently out of stock; ordrng 2 W11396790 (BURNE
MICROWAVE GE JVM1752SP2SS Arrived on site for a microwave that wont except selections. Inspected unit and work area. Customer showed me that some buttons still work but several buttons do not. Unit needs a control panel for replacement.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon arrival, the customer advised that the unit had been moved to another apartment. Upon further inspection, I found the unit plugged in on an outlet in the living room and operating as designed. I pressed the test button on the breaker and the breaker tripped. Turned the breaker back on and the refrigerator came back on with no issues. I placed the unit where the refrigerator goes in the kitchen and plugged it in. The unit began to operate as designed. When I went to press the test button on the breaker, I found the button was no good. I tested the defrost element, compressor, evap fan and all are operating as designed. I advised the customer of my findings and the issue with the breaker and I recommended they have someone check the breaker. No water connected to the unit. Job completed."
REFRIGERATOR FRIGIDAIRE LGUS2642LF1 Arrived on site for a refrigerator that is not stopping when water or ice is dispensed. Tested unit and found that ice dispenser would not stop dispensing ice even after the paddle was let go. Removed front cover and found the paddle switch completely old and slow to come out of the engaged state. Spoke with SW and was advised that I could replace that switch with a switch from a prior appointment. Replaced switch and tested unit. Unit is now working as designed. Call complete.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived on site to test unit for not draining all the way. Test unit and unit draining correctly. Customer said the unit drains but like 2 hours later theres water in the unit. Couldnt see valve staying open water could be coming from disposal. Couldnt duplicate problem but unit is drawing correctly.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived to install previously ordered parts. Went to install the thermistor and was met with a massive ice buildup on the Styrofoam evaporator cover, that wouldnt allow me to access the evaporator even steaming the food section wouldnt help. Had customer read and sign the defrost waiver and defrost the unit so repair can be completed. Call office and spoke with CW about issue.Office to reschedule the next appointment ; O-emld tckt"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not washing. Test unit and found wash motor not spraying water. Ordering new sump and motor. Office to reschedule. ; ordrng 1 W11025157 (SUMP AND MOTOR )
DRYER WHIRLPOOL WED8740DW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found good airflow and all parts and components operating properly. Did note eco-boost setting was on. Advised homeowner on eco-settings and how they intentionally leave clothes damp to save electricity. No further repairs are needed and all is working properly at this time.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. Its possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger stem missing, ordering stem, office to reschedule ; ordrng 1 WPW10347114 (STEM )"
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspect washer for screeching sounds. Upon inspection found the gearcase screeching when filled with water, changed out hub nut with no change. Ordering gearcase and screws. Office to reschedule ; ordrng 1 W11454738 (GEARCASE) and 6 WP8533953 (SCREWS)s"
REFRIGERATOR MAYTAG MSD2732GRS "Arrived on site and tested operation. Found fresh food at 41 degrees and freezer at 10 degrees product temperature. While unit running the mullion is very warm to the touch. Inspected condenser and found it was not clogged with dust and condenser fan is running. Compressor making a gurgling sound and is very hot to the touch. Unit has failed compressor which is causing the high pressure side of the system to build heat. Unit will need new compressor, drier and stub to repair. Office to schedule return services for 2 hour sealed system repair. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (2HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer)"
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived onsite for leaking dish washer . Found water leaking from diverter motor . Replaced sump and motor ran diagnostics ,all checked normal. No water leaks detected at time of service..
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for upper oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F6-E4 UI to control miscommunication. Tested components and found upper bake and broil not working. Gained access to control and measured resistance on temperature limiter and found opened. Was not able to find part on part diagram. Contacted parts department (SR) and was informed to put in part research. Office to schedule appointment when ETA is available. ; ordrng 1 WP4449751 (TEMP LIMITER )
DISHWASHER GE GDT655SSJ0SS "Arrived on site to test unit for leaking water on right side from door. Tested unit found lower wash arm was not properly inserted causing water to spray directly to right corner causing leak. Secured wash arm, tested unit, unit works good. No leaks detected. Job complete."
RANGE WHIRLPOOL WEG745H0FS0 Arrived on side go test unit for center burner not coming on and when it comes in it wont stop clicking or it wont ignite and will just smell like gas and cant turn it off. Found broken knob not allowing switch to turn off or turn gas off. Ordering new knob. Office to reschedule ; ordrng 1 W11211501 (KNOB )
RANGE WHIRLPOOL WFG520S0AS0 "Arrived on site and found customer experiences some gas aroma during the bake cycle. They do however say that it is still baking properly. Disassembled oven and ran bake cycle twice and it is igniting properly every time. Could not find any problem oven is heating normally. Collected service fee only, job complete"
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, after replacing, unit tested good."
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for range upper oven enamel liner flaking off, inspected unit and found upper oven liner flaking, called tech line and spoke with Robert (SR# 7729325226) made aware of issue and what was found. Was instructed that whirlpool will contact customer. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite and found unit had electrical supply issue. Corrected short in power supply. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of unit leaking, found error codes F3e2 f2e1 in diagnostics mode, found leak coming from water valve housing. New housing was broken in box, ordering housing. ; ordrng 1 W11173597 (housing)"
WASHER GE WVSR1060A1WW "Arrived on site and tested operation. Found unit fills with water and will drain. Motor will not run for agitation or spin. Found lid switch has failed causing motor not to run. Office to schedule return services due to part availability ; ordrng 1 WH12X1043 (switch,lid asm)"
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer that isnt cleaning clothes properly and leaving some clothes dry. Upon inspection I found the bellow full of standing water. I could not see any dirt or build up. I ran a quick diagnostics test and found the bellow is allowing water to slosh around during high spin cycles. I am ordering a bellow for repair and returning with the main control just Incase. Bellow(WPW10237499) office to R/S due to part availability. ; ordrng 1 WPW10237499 (bellow)
WASHER WHIRLPOOL WFW94HEAC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no failures to washer at this time. No repairs are needed and no leaks were found at time of service.
RANGE WHIRLPOOL WGE745C0FS00 "Arrived on site to test unit for small cracks in cooktop. Found tiny hairline fractures. Replaced cooktop, customer was not satisfied with new cooktop and wants a replacement. Found no issues with new cooktop(took pics). Upon removal of cooktop I noticed the two left surface element insulators were cracked/broken(took pics). Customer also complained about ceramic coating peeling on top interior oven from front left corner and two rear corners(took pics). Spoke with tech line about ceramic peeling and was told anything over 1/4 inch is considered non repairable. Advised customer since unit is in extended warranty with Lowes he would need to contact Lowes. Job complete.SR#7729332152"
WASHER MAYTAG MVWB955FC1 Arrived on job for complaints of not starting. Found the panel not working. ; ordrng 1 W11025446 (panel-cntl)
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to inspect oven for broken pieces, upon inspection found the cover snapped, replaced all pieces. Complete"
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 "Arrived on site for customer complaint of unit not cooling, found compressor and fans running, condenser was not getting warm, evaporator not getting frost, found sealed system leak. Ordering compressor and evaporator ; ordrng 1 5303918284 (evaporator) and 1 5304511982 (COMPRESSOR ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOURS) and 1 CNOTE (AUTH/RESCHEDULE )"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced sump assembly and tested unit. Unit is now working as designed. Call complete.
OVEN WHIRLPOOL MGR6600FZ0 "Arrived onsite for bake not staying on and middle burner not lighting correctly. Tested unit in bake. The unit would light but only stayed on for a few seconds before shutting off, noticed the spark module would keep trying to light. Even after the pilot was on. The middle burner would not burn evenly. ; ordrng 1 W11162114 (burnr-top) and 1 W11323275 (CONTROL ELECTRONIC )"
REFRIGERATOR GE CFE29TSDBSS Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the 3 way valve. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.75 ozs of R134A. The unit is working as designed. I explained to the customer to give the unit 24 hours before loading. Call complete.
VENTHOOD WHIRLPOOL UVL6036JSS0 Arrived onsite for the vent hood lights flickering. The lights only flicker on low beam setting and work just fine on the high beam setting. Ordering switches and lights. Office to schedule ; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 W11387938 (PANEL) and 4 W11388881 (LIGHT)s and 1 W11397923 (SWITCH SLIDE) and 4 WPW10370558 (socket)s
VENTHOOD KITCHENAID KVUC600JSS0 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
DISHWASHER GE GDF620HSJ5SS Arrived on site to turn water on under sink. Ran unit no leaks present at this time the inspector didnt want to turn water on. Job complete.
DISHWASHER WHIRLPOOL KUDC10FXSS2 Arrived on site for no drain dishwasher . Found customer had installed a new disposal and hadnt removed the drain plug . Removed plug .tested unit all checked normal . Unit is draining now . No water leaks detected at time of service. J
WASHER MAYTAG MHW5630HC0 "Arrived on site and found Bellow is torn in two spots, took pictures. Replaced it and ran a diagnostic cycle and leaking has stopped, job complete"
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for washer making squealing noise in spin. Upon inspection I found that when the high spin function is ramping to full RPM it starts to squeal for a second then goes to sounding normal. I can also hear a slight scratching in low spin coming from the gear case. The unit will need a new gearcase and cam assembly for repair. Ordering Gear case (W11423758) and returning with cam plus the actuator just Incase. ; ordrng 1 W11423758 (GEAR CASE )
DISHWASHER KITCHENAID KDTM404EBS0 "Arrived on site to replace pump and motor assembly from previous diagnosis. Replaced pump and motor, tested unit, unit is no longer tripping breaker. No leaks detected at time of service.Job complete."
MICROWAVE WHIRLPOOL WMH75021HZ1
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for unit tripping breaker. Called tech support checked amperage good reading 1.8 with compressor powering on found excessive rust on liner walls and by compressor,moisture residue appears to be on compressor shell and rust under compressor. Per tech support chest freezer is not designed to be used as a commercial freezer and in a business freezer is located next to commercial sink. Moisture appears to be tripping electrical connections. Power cycled unit multiple times unit is not tripping during start up and power off unit is working as designed"
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for customer complaint of unit not dispensing ice, found broken wire, I repaired wire, unit tested good.
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for Nothing Will Work - Gas and Dual Fuel Range. Display on board and all burners working. Checked terminal for proper voltage and got 120. Removed control and installed new control. Powered up oven and bake began heating. Light bulb also came on when light button was pushed. Oven operating as designed. Job completed.
REFRIGERATOR WHIRLPOOL ED5RHGXMQ00
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Performed diagnostics mode and checked configuration. Tested upper and lower normal bake mode n low temperature settings. Found both ovens responding. All tested good.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and am ordering the panel to repair an ongoing issue with the panel responding to steam. Advised customer on repair plan. ; ordrng 1 W11297709 (PANEL)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer switch was causing the issue it was stuck. Removed door switch and adjusted it and put back together. Light is now working good. And door switch is working good. Freezer door is sealing good. Complete