Man of the House
Ronald - Austin, TX
I am glad the problem was found.
Great service from a knowledgeable technician
George - New Braunfels, TX
Noel has proven to be very knowledgeable with all off our covered appliances. His courtesy and professional expertise has quickly resolved issues with our appliances.
rich experience with good service
Xiaoxi - Cedar Park, TX
we are glad to have appliance express repaired the issue of my freezer which leave a deep impression to us.
Debbie - Pflugerville, TX
Quick and easy
Deborah - Hutto, TX
Clif was helpful, and took care of the problem quickly, and efficiently. They were able to get us on their schedule quickly too. Which I was thankful for.
Thorough and professional
Krista - Manor, TX
Matthew went the extra mile in troubleshooting our washer's issue. He was able to get the parts ordered and installed as soon as possible. Very pleased with Matthew and Appliance Express!
Tiffany - Bastrop, TX
Great Service, Very Knowledgeable!
Arinn - Cedar Park, TX
Paul and his Helper were on time, polite, and had an air about him that made me feel he was the right man for the job. He made it seem like it was a simple fix and left without leaving a trace other than the positive impact he had on our home. Thank you.
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Royce - Austin, TX
Kevin with Appliance Express is the BEST!!! Great Experience!!! Super knowledgeable.
Very polite and efficient.
Donna - Wimberley, TX
Susan, who scheduled the appointment, was friendly and efficient. You have 2 very good employees in Susan and Richard.
Cory - Round Rock, TX
Tech was punctual, provided detailed about the problem, and was safe.
Dennis - Kyle, TX
Have not got receipts yet. New refrigerator door seal looks terrible
Stephen - Liberty Hill, TX
Cliff was very knowledgeable and capable.
Great 😊 service
Lynne - Lago Vista, TX
Jarod - Austin, TX
Michael - Pflugerville, TX
Tired of your techs showing up to my property with no replacement parts. How can you run a repair business when your company knows every model of appliance we have but show up without the means to fix anything. On a scale of 1-10 I would rate your company a 2 at best. I will be looking at another company to do our repairs going forward.
Laura - Buda, TX
Brad - Hutto, TX
Edward - New Braunfels, TX
Very courteous and helpful
James - Leander, TX
repaired fridge competently
Annette - Granite Shoals, TX
the technician who repaired my oven was excellent. Scheduling the appointment was a bit challenging The cost of the repair seemed high
Rodney - Georgetown, TX
Very professional. Efficient. Courteous. Great service.
Brent - Leander, TX
The technician was on time and was able to make the repair with the utmost efficiency. Keep up the great work!
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Julie - Round Rock, TX
Adam - Belton, TX
He did an excellent job. He’s a very knowledgeable technician.
Great friendly service!
Jody - New Braunfels, TX
Noah was knowledge and fixed our issue. Thank you!
Jean - Austin, TX
We were pleased with their diagnosis and handling the fix.
Vidhya - Austin, TX
It was great
Kristina - Georgetown, TX
The guys were knowledgeable and professional. They Quickly diagnosed the issue with the ice maker and had the tight parts to make the repairs. Very satisfied with their services!
Raul - Round Rock, TX
Very courteous, friendly and on time. We were likely the last call and was still very friendly and most importantly... listened to what we had to say.
Bob - Bertram, TX
Great warranty service
Dishwasher dispenser fix
David - Georgetown, TX
The guy was friendly, knowledgable and friendly...and quick.
Service was good
Paul - Austin, TX
Technician was great.
Andrea - Austin, TX
Ken - Austin, TX
David - Hutto, TX
On time. Fast. Effective. Recapped the problems and his solutions to them. All fixed and recommendations to prevent future problems. Low keyed and soft spoken. Very respectful. Thank you all for your help.
Great service !!
Sarah - Horseshoe Bay, TX
So nice and helpful
Great service, very knowledgable about product
Terry - Robinson, TX
PMonty - Round Rock, TX
Kayman Came to fix my downdraft blower. Arrived on time, able to get it all fixed and gave a great explanation of what went wrong. All great
Luis - Buda, TX
Jennifer - Georgetown, TX
great service, Friendly and knowledgeable
Kel - Killeen, TX
Raj - Leander, TX
The Customer Service team as well as the Service technician were super helpful, pleasant, professional and very thorough. The tech explained the problem with the appliance and what they did to fix it. Overall very satisfied with the service experience and would highly recommend.
Jacob is great!
Nathan - Austin, TX
Dan - Robinson, TX
got my washer going in know time
Bruce - Kyle, TX
would use them next time if Ineed
Darla - Bee Cave, TX
Connie - Georgetown, TX
Tyler was fantastic! He came, diagnosed the problem, was able to order the parts then returned in a few days and fixed the problem. Will continue to use this company.
Michael - Round Rock, TX
Tech was very thorough and professional had up up and running in no time, excellent service!
Very helpful and efficient. Explained everything they did and followed all COVID-19 precautions. Thank you guys!
Sharon - Leander, TX
Norma - Florence, TX
item under warranty so no cost this time. Technician was friendly and knowledgeable and came prepared with Covid protection. Knew exactly what was wrong with item and only took a few min to fix.
409 persimmon Pass
Jd - Fischer, TX
5 stars for the last Tech that came to fix our Microwave. The issue was a piece of tape hitting the fan. The 2 previous techs just decided it was a fan motor and didn't investigate far enough. This caused us to wait almost a month and stay at home waiting for a tech that wasn't necessary.
Alex - Belton, TX
Hai - Cedar Park, TX
Came on holiday and fixed 100%
Roberta - Austin, TX
on-time, on holiday, left perfect, very friendly too
Mina - Georgetown, TX
Replace doors in 1/2 hour
Excellent. On time, explained what was being done,checked everything not just the damaged valve. Outstanding
Jan - Austin, TX
Brenda - Georgetown, TX
Clif was so professional and prompt. My washing machine is perfect again. I can always count on y’all for all my appliances! Good job!
Brian - Belton, TX
This was a great service experience. Al arrived on time and was very nice but professional. He quickly diagnosed our issue and explained to us what was going on so that we could understand.
Excellent service and very knowledgeable technician
Charlene - Austin, TX
After 2 terrible experiences with another company Service Express came in and properly completed the Maytag washer repair with ease. They were on time, very professional, and they had all the parts needed. I would definitely use them again!
Andre - Lakeway, TX
Lori - Georgetown, TX
The techs who showed up to address my concerns were thorough and explained to me the process they went through.
Cameron - Waco, TX
Nice individual. 330 for a 5 minute fix....but that’s my fault. 5 star service.
Lillian - Austin, TX
Matthew was thorough, kind, courteous, and went above and beyond to make sure the problem was fixed! Amazing work.
Marsha - Cedar Park, TX
He was professional, handled the job quickly and efficiently.
Steve - Jonestown, TX
The office provided updates with shipments from Whirlpool and Lou was respectful and knowledgeable with our repairs. Appliance Express is a first class outfit.
On Time and Complete
Robert - Leander, TX
Robert - New Braunfels, TX
Becky - Blanco, TX
Eva - New Braunfels, TX
Noah arrived as scheduled and fixed my dishwasher.
Katelyn - Austin, TX
Mikala - Temple, TX
Al was absolutely wonderful! He was thorough and extremely nice.
Great, Professional Service
Bonnie - New Braunfels, TX
Got phone calls and appreciated the level of communication prior to service. Technician was prompt and took care of the problem with no issues!
Patricia - New Braunfels, TX
Fixed it right the first time
Anne - Austin, TX
Was able to schedule service quickly. Arrived on time and fixed problem right away. No complaints
Brenda - Austin, TX
Stephanie - Austin, TX
Terry - Buda, TX
Ali - Jarrell, TX
Very professional and timely service
Tom - Pflugerville, TX
Technician was very knowledgeable and informative. He provided updates on his arrival and was able to provide me with comprehensive information to make an informed decision on how to proceed ahead regarding our washing machine.
Barkely - Austin, TX
service on my oven
Lesle - Granite Shoals, TX
Superb customer service. Friendly, respectful, informative, and above all qualified to solve my issue.
Vicky - Georgetown, TX
PROFESSIONAL AND PLEASANT
Dr. E. - Georgetown, TX
Tommy O was the technician to replace light bulbs in my over-the range microwave. Several qualities affirm him: on time, professional in action and grooming, courteous, and precise with his task. Definitely an asset to Appliances Unlimited!
Best Service guy we ever had!
Edward - Georgetown, TX
Tommy O. was wonderful. Very personable. Explained what he was doing and listened to us! He showed us the problem and told us how he was going to fix it. He spoke very highly about Whirlpool and we were impressed. Thanks Tommy O. It was a pleasure to meet you.
Nathan - Bastrop, TX
Susan - Georgetown, TX
Our tech was awesome. He answered all our questions and was very knowledgeable. We would definitely use them, again!
Great service, quick and knowledgeable
Valsaraj - Austin, TX
Friendly, helpful, competent service
David - Meadowlakes, TX
I could not ask for a more responsive, helpful, or friendly service experience. The problem was identified, fixed, and explained.
Brian - Round Rock, TX
Appliance Express is very attentive and fixed my Whirlpool refrigerator the first time they showed up, no wait for ordering parts.
Washer Error Code
Susan - Austin, TX
On time, professional, great expertise,- ran full diagnostics and fixed the problem
Quick, Professional Service
Marcus - Bastrop, TX
Sami - Austin, TX
Elizabeth - Round Rock, TX
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Great service and a good guy
Debra - Georgetown, TX
Debbie and Terry - Pflugerville, TX
William - Waco, TX
The workers who have come into the home have been great!
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Rusty - New Braunfels, TX
Nathan - Austin, TX
Noah is a great technician
Denise - New Braunfels, TX
Great Service, super helpful!
Jose - Pflugerville, TX
Kevin - Georgetown, TX
Robert - Lampasas, TX
Alvin was great. He was professional, courteous and knowledgeable about our appliance.
Great service. Very professional and friendly.
Susan - Austin, TX
David is smart, professional, courteous and friendly.
Emil - Georgetown, TX
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Gordon - Cedar Creek, TX
Prompt knowledgeable Andy is an asset to Appliance Express.
Citadel - Austin, TX
Stacie - Liberty Hill, TX
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
Joanna - Round Rock, TX
Arrived on time and professional.
Waco Homeowner - Waco, TX
Service person was knowledgeable, friendly & professional. Company needs to buy the guy a pair of pants that fit and a sturdy belt to hold them up!
Amazing person came in my house
Matt - Austin, TX
Jody - Leander, TX
Good service, very informative !
Eydie - New Braunfels, TX
Answered all my questions. Very good communicator!
Great Service Lou
David - Lago Vista, TX
Lou did a great job of explaining what happened and how to use the washing machine. Great Job!!! Thanks
Fast and Friendly!
Joanne - Austin, TX
Thanks for coming to my house and fixing my microwave with lightning speed! With other companies in the past I had to wait forever for an appointment day, AND during an extended appointment window.... Not with these guys!
Carol - Georgetown, TX
Professional and on time!
Katherine - Round Rock, TX
Appliance Express has serviced our various appliances for many years. Every experience has been great! David was on time, polite and explained very clearly what the issue was with our refrigerator. Thank you!
Great service. Friendly and fast.
Tamira - Leander, TX
Howard - Austin, TX
Great, knowledgeable service
Randy/Julie - Round Rock, TX
Diagnosed, explained, and provided suggested best practices to solve the reported problem. Shared personal experience related to the appliance which added to his credibility.
Michael - Spicewood, TX
Service was completed very quickly. The technician was friendly and thorough!
Christopher - Lago Vista, TX
Lou performed a great service, and has our cooktop working like it should have from day one. Much appreciated!
Polite, On Time & Washer Fixed!
Amanda - Round Rock, TX
The gentlemen that arrived to service our washing machine was careful to take precautions - using mask and foot coverings and at our request entering laundry room through the garage. He asked a few questions and ran diagnostics. Voiced what he thought the problem was and then showed me the part and explained the part failure. Washer works great and he tidied up so well I would never have known there had been any work done. Very pleased with the service provided by the repairman.
Help with whirlpool freezer
Kim - New Braunfels, TX
Easy to work with, great service
Ice make frozen up and freezer door not shutting
Timothy - Hutto, TX
Technician acted like he knew was he was doing but when he left and my wife came home and retried the icemaker it was not dispensing ice. Tried next am still not dispensing ice. Having to call another technician back out - frustrated.
Larry - Georgetown, TX
Pamela - Bastrop, TX
Everything was perfect.
Sally - Georgetown, TX
Micro/Oven UI Replacement
Sam - Georgetown, TX
Jonathan and the Intern were very efficient. In and out in probably 15 minutes. This was a Whirlpool issue. They provided faulty parts. Pulte needs to get rid of Whirlpool appliances,
Elena - Buda, TX
Tech’s were super friendly and professional. They were efficient with their time and cleaned up their workspace. Thank you!
Rent-A-Center - Bastrop, TX
Guys were professional, quick, and efficient! Took a couple of trips but I know the service was done right!
Service was excellent. Tech was friendly and completed the service quickly and perfectly
Hank - Georgetown, TX
Mary - Killeen, TX
no problems with my service call trust them completely
Sherry - China Spring, TX
Great Service Super Technician
Bad experience so far
Balaji - Austin, TX
Even after 3 visits the problem has not been fixed yet. Very very disappointed. Maybe 4th time is the charm?
Tara - Andice, TX
Lou was very professional & kind during his refrigerator service! He did an outstanding job and fixed our ice maker problem. He took the time to show and explain what was going on and was an all around nice guy! If definitely have him back to work on other appliance issues if we need servicing.
Tedra - Austin, TX
Great a service With Cliff
Betty - Nolanville, TX
Cliff is knowledgeable and fixed our refrigerator problems. Thank you for your professionalism.
A Consummate Professional
Stanton - Austin, TX
Mr. Cantu is by far the very best technician to visit our home to repair one of our appliances. He listened carefully to my description of the problem and after a few confirming questions pinpointed the problem and went right to work. He had all the tools he needed for the service and after removing the defective part, as he showed it to me, he told me the most likely cause. He quickly reassembled the appliance and completed the billing process. He was very friendly throughout the service call. I will welcome him back and recommend him to anyone.
Very pleased with the technicians.
Larry - Leander, TX
Both technicians were very knowledgable, got our dryer repaired, had parts needed with them and gave advice on routine upkeep.
Amazing customer service
Caliza - Cedar Park, TX
Terri - New Braunfels, TX
Always so friendly
Katrina - Mount Calm, TX
Renee - Austin, TX
Good service, professional staff
Michael - Temple, TX
The problem was quickly identified and resolved.
Rueben - Austin, TX
Leslie - New Braunfels, TX
This company was provided through my warranty on my kitchen appliances
Pat - Georgetown, TX
On time ,knowledgeable.
Great service, good attitude
Monte - Hewitt, TX
Excellent service from Richard & Appliance Express
Clarence - Luling, TX
Richard was quick and accurate on diagnosing our washing machine’s problem. He had the needed parts on board and made the necessary repairs quickly. My wife was happy that her machine was repaired.
Kelly B - Kyle, TX
Our tech was very knowledgeable and friendly. He knew exactly what was wrong and how to fix it. Thank you for the great customer service it is so hard to find these days. I would definitely recommend using appliance express.
Mike - Georgetown, TX
Tyler was on time and communicated what his findings were and was able to repair promptly.
Lou is great
Cathy - Leander, TX
Great and fast service!
Nicole - Leander, TX
NO SHOE COVERS
Deborah - New Braunfels, TX
THE YOUNG MAN WAS VERY PLEASANT, FRIENDLY AND KNEW WHAT HE WAS DOING AND DID IT QUICKLY. I HAD ANSWERED THE COVID QUESTIONS WITH YOU AND THERE FORE ASKED WHEN HE WALKED IN WHERE HIS SHOE COVERS WERE ; HE SAID HE WOULD GETBTHEM WHEN HE BROUGHT HIS TOOLS IN, BUT HE DID NOT
Ryan - Liberty Hill, TX
Great costumer service but the issues still not fixed
Richard - New Braunfels, TX
Matthew - Austin, TX
On time and followed the warranty
service very knowledgeable service.rep solve my problem.
Roy - Austin, TX
Professional experience clean , courteous knew what he was doing great service. great experience.
Sandra - Leander, TX
Howdy - Lago Vista, TX
They are expensive at $140 to diagnose and it’s the only whirlpool warranty service company in the area, but the technician “Lou” was great and professional. Ten years ago this same company was $50 to diagnose. Parts were covered by KitchenAid, if not, it would have been a disappointing experience being this high dollar dishwasher is only 3+ years old when the spray pump failed.
Jamie - Austin, TX
Leo came and quickly fixed what was wrong. He even gave me some tips on how to keep our oven clean when I asked for some advice! Super nice and professional.
Malinda - Georgetown, TX
Jeremiah - Leander, TX
Lou has been out multiple times and is very friendly and knowledgeable. He has made sure to explain his process and and answer any questions i have had. I appreciate all of his hard work.
Great service company
Wendy - Austin, TX
Really appreciated the timeliness and expertise shown by my representative. Problem Resolved quickly and to my satisfaction.
Cliff - Leander, TX
Quinette - Austin, TX
Very Nice Workers
Jane - Austin, TX
Philip - Round Rock, TX
The service tech did I a great job! He was knowledgeable, prompt & professional. Thanks. The notification/service confirmation process needs work. I received multiple texts & calls, even after I responded.
Natalie - Austin, TX
We had a great experience with the Technician. He provided me helpful info for future troubleshooting. Very nice and helpful!
Thomas - Austin, TX
Service was great. Problem quickly identified and repaired.
Vivian - Georgetown, TX
Great fast service
Heather - Buda, TX
Timely and quick service to fix a freezer internal drawer. Thank you.
Derek - Killeen, TX
I was happy for the service we received. The technician was very professional and mannerly. He explained what was going on and was knowledgeable
Thomas - Cedar Park, TX
Lou recognized almost immediately the problem was not the new dryer but rather vent being clogged. He recommended Peace Frog, who cleaned the vent the next day. Lou is highly professional and (in detail) showed the vent was the problem. Will request Lou for any future maintenance needs!!!
Lysa - Round Rock, TX
Lynne - Austin, TX
Which service ?
Jesus - Austin, TX
Tracy - Dripping Springs, TX
Very patient and thoughtful
Service Above & beyond
Betty - Liberty Hill, TX
Excellent experience. Not oy repaired our dishwasher, but adjusted all our whirlpool appliances. Covered under warranty.
Steve - New Braunfels, TX
Sherri - Kingsland, TX
Great job! Vert friendly and experienced.
Lucas - Kyle, TX
Only issue was rescheduling but happy with everything.
Norma - San Marcos, TX
Stacia - Andice, TX
Service was great. They were on time... fixed the problem... and took the time to explain what was wrong!
Jane - Georgetown, TX
Fast, friendly and reliable
Jerome - Dripping Springs, TX
Great service. With friendly staff and are always on time.
Great service from a knowledgeable technician
George - New Braunfels, TX
We were pleased with Noah's prompt service in repairing our refrigerator water dispenser and have restored it to its original state.
Rudy - Manor, TX
Appliance Express quickly made contact, scheduled my appointment, and addressed my issue. Andy showed up as scheduled. He was professional, courteous, and appeared to proudly like his job. He was efficient and quick in completing the service. He explained exactly what he did. I appreciated that. Thank you, Andy! Great job!
Travis - Dripping Springs, TX
Robert was very nice and got the job done quick. He explained what he did and most important is the machine seems to be working fine now.
DRYER WHIRLPOOL WED5620HW1 arrived on site and inspected dryer and found no power showing on display. Control panel is unresponsive and will not enter a diagnostic cycle. Confirmed power to dryer is correct and control board is showing power. Replaced control board anyway but this did not have a positive affect. Will need a new control panel to correct issue; ordrng 1 W11378949 (Control panel) and 1 W10909685 (Fuse) and 1 280148 (Cutoff kit)"
OVEN WHIRLPOOL MGRH752CDS "Arrived on site and inspected range and found burner igniter is glowing but not pulling enough amperage to release gas. Found broil element is working fine, and all cook top burners are also fine. ; ordrng 1 74007498 (Ignitor)"
MICROWAVE WHIRLPOOL KMLS311HSS0 Arrived onsite and provided install and instruct on normal noises as well as making the door not squeak. All checks good. Unit is now operating as designed.
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of burn smell. Found the element shorted to ground causing it to stay on and smell also open fuse. ; ordrng 1 WP3392519 (thermal fuse)
WASHER MAYTAG MVWB765FW1 Arrived onsite for unit giving same error as before. Same error codes as previously diagnosed.
REFRIGERATOR KITCHENAID KSSS42FMX00 "Arrived on site for loud noise. Ran diagnostics thermistors passed,ran fan test passed no odd noise,damper passed,compressor powered on no odd noise,ran bimetal and heater test passed."
DRYER WHIRLPOOL WED7000DW0 "Arrived onsite and found no heat and proper voltage at wall, however unit continued to throw repeated f4e4 error codes while onsite. No burnt wiring. Wil return cutoff and element jic.office to reschedule. ; ordrng 1 WPW10691552 (Control)"
DISHWASHER WHIRLPOOL DU910PFGB0 Arrived on job to replace valve and fitting. After replacement test operation. No leaks detected at time of service
ICE MACHINE WHIRLPOOL KUID308HPS00 "Arrived on site and inspected ice machine and found it has a batch of ice on grid and another being made on evaporator plate. Confirmed condensor fan is running observed machine make 2 batches of ice then stop. Set it into a diagnostic cycle and found circulating pump is only getting 2 V, however it start g circulating properly when taken out of diagnostic cycle. Spoke with techline and they recommended replacing control and having transformer on hand 7730100985; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Control board)"
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 "Arrived on site to inspect refrigerator dispenser panel not sitting correctly/broken. Upon further inspection, I found the dispenser cover broken and not holding the drip tray and UI in place. I removed and replaced the over and overlay and reinstalled the UI and drip tray and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for Refrigerator top ice maker not dispensing Found shaft had more wear than normal. Removed shaft and installed new shaft. Ice dispenser auger spinning as designed. No leaks detected. Job completed.
DISHWASHER GE GDF520PSD1SS Arrived onsite for the dishwasher leaking water. During testing found that the solenoid on the valve is leaking water. Will need to replace water valve. Ordering parts and office to schedule ; ordrng 1 WD15X10015 (Valve)
WASHER GE GDF520PGJ2BB Arrived onsite and installed latch but unit is still chiming to close door. Offering customer control replacement to repair. ; ordrng 1 WD21X24900 (Control)
MICROWAVE WHIRLPOOL WMH2175XVB2 Arrived on site for microwave not heating. I inspected the unit and work area. I pulled the unit from the cabinet and checked the magnetron. I found resistance to between the terminals and the chassis indicating the magnetron has shorted out.
REFRIGERATOR GE CYE22TSHJSS "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Per diagnostics mode and cycled water valve. Found unit working as designed. Customer had water filter on hand to replace. Removed failed water filter and installed new. Flushed water through dispenser. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for dispenser issue. Found water leaking while dispensing water found tube not fully inserted to valve,installed tube fully to valve tested water dispenser good no leaks,tested ice dispenser working. Vacant unit turned water back off."
OVEN KITCHENAID KEBS109BSS00 "Arrived on site to test unit for no power. Found thermal fuse was no good. Replaced thermal fuse with truck stock fuse. Tested unit to 350, unit works good. Job complete."
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived onsite for the dishwasher leaking water. During testing found that the leak is coming from the brass fitting. Ordering parts and office to schedule. ; ordrng 1 W10685193 (Fitting)"
WASHER FRIGIDAIRE ATF6000ES1 Arrived on site to replace drive motor from previous diagnosis. Found unit was misdiagnosed. Unit needs motor control. Valve tested good. When put into diagnostics drive motor was not receiving voltage. Needing motor control(134743500) on return visit. No leaks detected. ; ordrng 1 134743500 (control board motor)
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived onsite for microwave not heating. Upon arrival found unit control was communicating intermittently . Replaced and tested. Unit is now operating as designed. Job Completed.
DRYER MAYTAG MEDB855DC4 "Arrived on site found motor moving and belt in tact dru spinning and unit heating, however blower wheel is motionless. Ordering motor and blower wheel to repair. ; ordrng 1 W11448775 (Drive motor) and 1 WP697772 (Blower wheel)"
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit powered on. I entered diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and a calibration. I inspected the motor and gear case. The unit is working as designed job complete. No water leaks detected.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven intermittently powering off and since storm issues has gotten worse. Inspected unit and work area. Found a film on UI. Performed diagnostics mode and checked fault codes. Found fault F6-E4 UI to control status. Performed factory reset and tested component activation. Cleared film from UI. If failure continues will need to replace UI. Informed customer to only use broil with door closed and attempt to avoid steam getting to UI. All tested good at time of service.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived onsite for the oven not working. During testing found that the thermal fuse was not good. Used my resettable fuse and found that there is 120 vac going through but the control panel is not coming on. Will need to replace thermal fuse, thermistor, control board, control panel. ; ordrng 1 W10864141 (Control panel)"
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to install previously diagnosed and ordered part. Due to the top left module in the RC going bad, I removed and replaced the module and tested and all lights are working he RC & FC sections.
DISHWASHER WHIRLPOOL KDTE204KPS0 "Arrived on site to inspect dishwasher for not working correctly, upon inspection found the dishwasher getting power. Ordering console. Office to reschedule ; ordrng 1 W11460947 (CONSOLE )"
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced upper and lower racks and tested unit. Unit is not working as designed.
DISHWASHER GE GDF510PGD4BB "Arrived on site for a dishwasher that was tripping the breaker and would not start a cycle. Inspected unit and work area.Found the unit breaker was off to the unit prior to coming in. Flipped on the breaker and found the breaker flashing red indicating it needed to be reset by pressing the test button. Reset the breaker and tested the dishwasher in a normal cycle. The unit filled, washed for 5 minutes, and drained three times for without any issue. I advise the customer that they just needed to press that button on there breaker box in order for that not to trip again. Customer is the new homeowner and did not know. Unit is working as designed. Call complete."
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave needing previously diagnosed main control and bulb. I was able to install needed parts and reassembled and tested unit to verify all lights and other functions on unit are working as designed call complete
RANGE WHIRLPOOL KGST307HWH6 Arrived on site for range not functioning properly. Upon arrival customer stated that the front left and back right burners were not functioning properly would not always light she also stated that they had a hard time running the oven and the cooktop at the same time because it would pause the oven to shut down. Upon further inspection of the unit and found that the igniter inside the oven was starting to go a week and not allowing the gas valve to open up all the way because it was not allowing 120 V a pass-through it down to the valve I also found that the inner glass on the oven door was shattered due to age I also noted that the reason the top burners were not working properly is because theres a lot of salt buildup inside the gas lines around the offices on the top burners that I was able to clear to allow for proper gas flow to the top burners to where they would ignite properly
WASHER LG WM8000HVA "Arrived onsite and installed stator, unit is now operating as designed. Previous stator had failed as a result of normal wear."
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected led lighting issues.Confirmed the complaint and found the freezer light was out causing the ff lights to flicker and go out.Removed and replaced light per service pointer.The other was DOA.Customer satisfied Job complete
DRYER AMANA NED4655EW1 on a dryer with extended drying times.Ran unit and unit tumbled, heated and preformed as designed.I accessed the vent outside and found there was lint buildup causing the issues.Unit now works properly.Job complete"
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Arrived on site for refrigerator allowing interior lights and cooling hardware to function but ui display continuously reboots. Upon arrival I tried entering diagnostics but couldnt get display to stay on longer enough before each reboot to run tests. I checked 12dc volts to display from high voltage board but found a continuous voltage drop as well as one of the relays loudly ticking without stopping. I tried replacing the high voltage board but to see if a stable connection could be supplied to ui, with new hv board I found stable 12 vaults was being supplied to ui. I attempted to run code program needed for units reset with new control but still was unable to get ui input to work from display. Will need to get ahs approval in order to repair hv control as display control kit. Office to reschedule once availability of parts is known; ordrng 1 W10740218 (Ui and touch pad contrl kit)"
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer issues.Customer advised the unit was stuck on sensing, so she held cancel and unplugged the unit and unit allowed her to wash again.I calibrated and tested the unit and unit tested as designed.Job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for an oven that wont turn off. Inspected unit and work area. Found unit under manufacturer warranty as the unit was just purchased last month. Unit was on bu not running prior to coming in. Placed unit in service diagnostics and found no stored error codes. Ran unit through several tests and found the unit turning on and off as designed. Went over user care guide and unit is working as designed. Call complete.
DRYER WHIRLPOOL MEDB765FC0 Arrived on site for dryer making a squealing noise. Upon arrival I was able to verify that the squealing noise was indeed occurring and upon further inspection found that the idler Tinton pulley was broken off the bearings
REFRIGERATOR KITCHENAID KRMF706ESS01
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site for range handle that fell off oven door. Upon arrival I found the door handle was still attached to the trimmed vent that holds door together but the trim vent itself had been stripped off the mounted screws holding trim in place. Also found that the door hinges were both not mounted to door well. I found screw holes were stretched out further and hadthat caused mounting screws of hinge to freely move from the door which could lead to the strain on trim vent. Will need to return with trim vent, screws and hinges, ; ordrng 1 WPW10310922 (Trim vent black) and 4 WPW10031790 (Screws)s and 1 WPW10299227 (Door hinge left) and 1 WPW10299224 (Door Hinge right)"
RANGE AMANA AGR5330BAB3 "Arrived on site to inspect oven for a broken bulb. Upon inspection found the upper bulb had popped during operation, replaced bulb and tested. No problems found. Complete"
DRYER LG DLEX2450R Arrived on site for dryer taking multiple cycles to dry. I inspected the u it and work area. I found the unit heating and tumbling. I inspected the moisture sensor and it checks good. I removed the dryer vent and found the air flow improved in the unit. I spoke to the customer about the unit and air flow. The customer needs to have the exterior dryer vent cleaned.
RANGE KITCHENAID KFGC558JSS00 "Arrived on site to inspect range for not broiling, upon inspection found the right side broiler did not engage, the bottom ignitor clicked but no visible click from upper igniter. Ordering ACU, igniter and broken grate, customer was given wrong grate. Office to reschedule ; ordrng 1 W10871065 (ACU) and 1 W11172295 (ACU ) and 1 W11182863 (IGNITER ) and 1 W11291179 (GRATE )"
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of lights not working. Found module not working. Replaced module and test.
DRYER MAYTAG MGD6230HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the coils and sensor failures, I removed and replaced the coils and sensor and tested. I found the ignitor was not installed correctly from manufacturer and was resting on the bracket and shoring itself out. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for refrigerator leaking. Upon inspection found frozen fill line to icemaker. When calling for water the line would spray water throughout the freezer section. Removed ice buildup and cleared fill line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
UNKNOWN UNKNOWN NAGJFDHJ/
UNKNOWN UNKNOWN W1234567
DRYER ROPER RED4516FW0 Arrived on site for a dryer that burned and no has no power. Inspected unit and work area. The customer had the unit unplugged and I noticed a burn mark on the power cord connector at the L1 terminal.The power outlet was completely singed on the L1 side. This would indicate a power supply issue as noted last time. Spoke to the office and was advised to contact tech line to document findings. I called tech line and spoke to Rich SR# 7729965083.
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of no heat. Found breaker tripped.
WASHER WHIRLPOOL WTW6120HC0 Arrived on site for washer having long fill cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8-E1 long fill. Ran automatic test cycle and automatic test cycle. Found failed inlet valve.Office to schedule appointment when ETA is available. ; O-emld tckt
WASHER ROPER RTW4516FW2 Arrived on site to inspect washer for pulling strings. Pulled agitator and found no issues. Instructed customer on proper use. Complete
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site for dishwasher leaking water after previous repair. After running multiple test cycles and disassembling the unit was bare minimum I eventually found that the cause of the leak was because the door gasket that was previously installed was sometimes slipping up under the door baffle seal below the door causing a gap along water pass-through I was able to trim down the door seal to keep this from happening and unit is no longer leaking and is fully functional as designed. Call complete
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site for missing latch . Found latch pushed into unit , screw holes broken . Replaced latch and ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete ."
OVEN JENN-AIR JJW2830DS00 "Arrived on site for console showing error code f2e1 stuck key. I inspected the unit and work area. I found out the customer already power cycled the unit several times. I removed the console and cleaned the glass portion, and cleaned the controls. I reassembled the unit. I found the console working as designed now. And all buttons are working. I spoke to the customer about the repair, and advised if the error code comes back they will need a new console(W11236888).
DISHWASHER IKEA IUD9750WS4
WASHER MAYTAG LAT2914AAM Arrived on job to replace lid switches. After replacement test operation. No motor operation. Checked voltage to motor and found 120v but no movement. Will need motor to complete ; ordrng 1 12002351 (motor-drve)
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found connector to element is loose, after resetting it dryer is heating properly. No further repair is needed at this time, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling complaint in fresh food section. Temps reading in mid 40s ran diagnostics found evaporator fan running weak and pulsating,removed cover,while Moving harness fan would power off or run at full speed,disconnected harness found corrosion in harness and broken pin stuck inside of harness contacted tech support sent picture of harness Sr#7730089966"
DISHWASHER GE GSD2100V50BB "Arrived on site for a dishwasher thats not draining. Inspected unit and work area. The customer advised that she was cleaning out her filter and found several straws, pieces of plastic and a bowl. She was unsure whether that ball was necessary but kept it just in case. I advised her that that ball needs to be inside the dishwasher and is what helps the unit drain out fully. Inserted the ball into the top of the recirculating pump and drained out the unit. Unit is not working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found right door hinge Broken. Ordering right hinge to repair. ; ordrng 1 W11409290 (Right hinge)
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived onsite for the dishwasher not draining. During testing found that there was water inside dishwasher. Tested drain pump and its turning on but not working. Replaced drain pump and it tested good. While testing wash cycle found that the control panel is discolored and the wash motor intermittently washes , will need to replace control panel and sump and pump assembly. Ordering control panel and office to schedule. ; ordrng 1 W10913521 (Panel control)"
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for microwave not functioning. Upon inspection found no voltage to the display , 120 VAC at the outlet , in line fuse checked good. Found cavity thermostat open, jumpered across cavity thermostat, Display is now powered up and responsive. Ran heat cycle for 1 minute, monitored amp draw, 13 amps. Cup of water heated. Unit shows no signs of overheating at this time. Ordering cavity thermostat. Office to reschedule.; ordrng 1 W10269232 (thermostat)"
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer hot water connection is cracked and leaking water. Found inlet valve on the hot side had a hairline crack. No other damage found. Ordered a new inlet valve to return and complete the repair. ; ordrng 1 W11210459 (Inlet valve)
WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine thats not draining. Inspected unit and work area. Found unit full of water and not draining. Customer is not draining out properly so adjust drain hose to drain properly. Tested unit and found the control sending voltage to the drain pump for the drain pump not pushing water out. Replaced drain pump with truck stock drain pump. Tested unit in unit is now working as designed. Call complete.
WASHER MAYTAG WTW5000DW1 Arrived on site for washer not functioning correctly at all according to customer leak in water. Upon arrival I found that the unit had an F 75 error indicating a shifter fault I also was able to verify very quickly when opening live that the inner tub is coming disconnected from the gear case causing the unit to wobble and spin.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave timer key not functioning. Inspected unit and work area. Tested key pad operation. Removed control assembly and removed control ribbon and reinstalled. Found ribbon loose at connector. Tested timer function and all other. All tested good.
DISHWASHER GE GSD3900L00WW Arrived on site and inspected dishwasher not draining.The solenoid worked but the unit never drained.Oder the pump and motor assembly.Also ordering AUTHORIZATION for pump and motor.Office to schedule return services due to part availability.Needs more work; ordrng 1 WD26X10013 (Motor and pump assembly)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site. Removed existing refrigerator and installed new unit. Checked for water leaks, none. Job complete"
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for dispenser issues. Replaced both housing,bar and motor tested ice dispenser unit working as designed."
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for long drain times, upon inspection found the drain pump making a crunching sound, will need new pump. Office to reschedule ; ordrng 1 W11319789 (PUMP)"
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for malfunctioning hood light. Upon inspection found harness connector to housing unsecured. Checked for voltage and was receiving sufficient reading. Secured connector and retested. Found light bulb failed as well. Replaced bulb. Unit is functioning properly. Job complete
WASHER KENMORE 110.296228 "Arrived on site for washer leaking water. Inspected unit and work area. Removed casing and bypassed lid switch. Ran unit with hot and cold water on large cycle. Let unit fill to agitation level and monitored for leaks. Ran drain and spin, no leaks found. Ran again on extra large load size and monitored fill and agitation. Ran unit a 3rd time and found no leaks visible. All tested good, no water leaks detected.
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit leaking water when the hot water gets turned on. Turned on water. Heard water leaking immediately. Checked water valve. Saw that the hot water side had broke off. Ordered new water valve. Office to reschedule.; ordrng 1 W11038689 (valve)
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed, cut off has failed, element has shorted to its housing. Replaced all three pieces and found airflow is still showing restricted, took one picture. Removed vent hose from rear of dryer and airflow meter now shows good. Vent to the exterior is still showing restricted airflow explained to customer the situation and left vent hose unattached from dryer. reported to techline 7729676645"
WASHER MAYTAG MVW7230HC0 Arrived on site to test unit for no power. Found unit was receiving proper voltage. Control is sending proper voltage to UI but UI not responding. Needing UI to fix issue. Office to reschedule.; ordrng 1 W11478526 (UI)
MICROWAVE WHIRLPOOL WMH31017AB3 "Arrived onsite for unit not having power. Checked voltage, was getting 124v. Upon further inspection there is a possibility that the transformer is no good or the control needs to be replaced. No issues at this time. Job complete"
OVEN WHIRLPOOL KOCE500ESS Arrived onsite and found unit would need control to repair flickering light issue. Leveled refrigerator doors as courtesy.
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for the oven not working. During testing found that the thermal fuse is no good . Customer stated that they were part of the rolling black outs during the winter storm.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found no issues with freezer door,per tenant vibrating floor to bedroom,tested unit found floor not vibrating near unit,adjusted unit"
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to test unit for unit turning on and off in its own. Test unit and found unit behind on software. Connected unit to Wi-Fi and update was made job complete.
DRYER ROPER REX4634KQ1 Arrived on site for dryer not working correctly. Upon a rival I found that the dryer when turned on with sometimes make a sound and sometimes would night I was able to pinpoint that the dryer was not fully being able to activate because the white thermal fuse on the back was shorting out but sometimes allowed current to pass. I was also able to verify outside the house that there is a dryer vent cleaning issue that the customers would need to address before repairs are made I also was able to verify that the motor is starting to get weak.
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for DOUBLE OVEN--THE SPRINGS MIGHT BE TOO TIGHT--WHEN THE DOOR IS DOWN THEY JUST START TO LIFT BACK. Removed door and took apart. Found glass pack only had one pane. Called tech line and they gave me the part number for the correct hinge. Ordered 2 hinges, one for upper door and one for lower door. Will return to install correct hinges. Techline stated it didnt matter which side you replaced the hinge whether it be left or right. The new hinge will correct the issue whichever side its placed. Spoke to Butch at WP TECHLINE. SR #7730090477; ordrng 2 W11411963 (Hinge)s"
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for washer not agitating or spinning. Upon inspection I found the units basket and agitator would spin together when trying to agitate. I lifted the unit and found the actuator had come disconnected from the cam assembly and would not allow the unit to shift between agitate and spin. I re connected the shift arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I contacted tech line to report. SR#7730090977. Job complete.
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of washer shutting off. Ran diagnostics and found code for fan error. Unplugged fan and ordered replacement. ; ordrng 1 WPW10469574 (vent asm)
DRYER MAYTAG MEDB855DC4 Arrived on site to diagnose a dryer that will not shut. Found catch assembly broken. Replaced catch and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL KSSC42FJS00 "Arrived on site for no cool. Powered unit on compressor and evaporator fan powered on,removed evaporator cover found no frost forming on evaporator,corrosion on heat exchanger,removed kickplate found corrosion on heater pan,found condenser fan running very weak with no air flow.informed customer that a defective fan motor would cause issue with cooling
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found tub is leaking from the right rear corner, a new tub and 2 technicians will be needed to replace it. Washer is in a plastic tray on the 2nd floor of a home.; ordrng 1 W11219115 (Tub)"
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for no power going to oven. Upon arrival found unit fuse was blown. Checked control saw no signs of damage or console damage.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to inspect dishwasher not working and lights blinking. Upon further inspection, the customer had the power turned off to the unit. Once power was restored, I placed the unit in diagnostics and checked error codes and found F8E4. Cleared the code and continued with testing. I removed the toeplate and found water in the drip pan underneath. Disconnected the float switch and cleaned the drip pan and reinstalled it and continued with testing. Unit operated as designed. I made recommendations for use & care. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL GI5FSAXVY04 "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Programed control and control excepted. All tested good, no water leaks detected."
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and sound microwave is giving open/close door error cover replaced monitor switch from truck stock this did not have any positive affect. Per service pointer W11245251 Will need to bring back switch assembly kit in order to correct issue.; ordrng 1 W11244494 (Interlock kit)
ICE MACHINE KITCHENAID KUIC15PLXS3 "Arrived on site for ice machine not powering on. Inspected unit and work area. Checked voltage from external drain pump and found 120 volts. Attempted diagnostics mode, no response. Gained access to control and tested incoming and outgoing voltage. Found failed control. Removed failed control and installed new. Found unit powering on. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not operating. Upon arrival found unit had no voltage coming from outlet. Used extension cord and tested unit on different outlet. Found it operating as designed. Customer will need an electrician to inspect outlet. Job Completed.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to diagnose refrigerator not cooling. On arrival found the unit was set to cooling off. Turned cooling back on. Allowed unit some time to run and verified cold air was being blown out properly. Found cold air filling freezer. Unit is working as designed, cooling was just set off. Unit needs time to run and make sure cooling stays. Call complete."
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave intermittently making a noise. During testing found that the vent flapper was causing a noises during operation. Removed silver tape and adjusted the flapper on the microwave vent and secured vent assembly with new silver tape and microwave tested good and heating. Noise is gone. Customer stated that they were hearing a different noise as well but could not duplicate. Advised customer to take a video recording of the noise if it returns. Complete.
OVEN KITCHENAID KEMS308SSS00 Arrived on job to replace broiler element. After replacement test operation.
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to inspect dishwasher for not starting, upon inspection found the control board support had snapped. Complete"
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not filling, upon inspection found the customer was confused on the water level options, instructed customer on proper use. Complete"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator that still intermittently powering itself off. Inspected unit and work area. I called tech line and spoke to Austin SR# 77299693084.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer making an awful noise.Confirmed the complaint and found the gear-case is causing the screeching noises.R&R the gear case.Reassembled and calibrated the unit.Customer satisfied Job complete
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water. Tested unit. No water came out. Upon further inspection. Found that the bracket that holds the switches in place was broken, causing the switch to not sit correctly. Job complete"
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator leaking. Upon arrival found unit water was off. Turned water on and found unit was leaking and spraying water from filter housing which seems to have leak in rear left side. Check water connections. Housing connections are good. Housing appears damaged and will need to be replaced. Office to reschedule as housing arrives.; O-emld tckt
OVEN WHIRLPOOL WOC54EC0HS01 "Arrived on site for wall oven with UI intermittently freezing. I put unit into diagnostics ,ode and found stored error code F6E4 for UI and ACU state status mismatch. We will need to replace Copernicus ACU and possibly the UI. Ordering both parts and office will need to reschedule return. ; ordrng 1 W11261167 (Control) and 1 W11297728 (UI) and 1 W11110951 (MW Control)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found adjusters broken on upper rack. Ordering adjusters ; ordrng 1 W10712395 (Adjuster Assembly)
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes. Found unit will not spin or agitate. Verified proper voltage. Replace rotor, stator and clutch, tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site and inspected French door refrigerator not cooling.Checked temperatures and got 68 in both sections.Accessed the freezer evaporator cover and unit had NO frost pattern.Unit will require a compressor, access valve, dye drier SS technician, 2 hours and AUTHO.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10507884 (Compressor) and 1 876764 (Valve) and 1 Authorization (SS tech, 2 hours AUTHO)"
WASHER WHIRLPOOL MVWB835DW5 "Arrived on site to diagnose washer that is not powering on. Attempted to start unit and unit did not come on. Found good voltage at wall. Was able to get into diagnostic mode, which gave error code F6E2 for Ui ring from ACU. Was able to verify all good button checks, but when you try and run diag cycle unit will not go. Harness is good. Need to replace control to resolve issue. Office to schedule when we can get a control.; ordrng 1 W11400681 (Control)"
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher soap not dissolving and spray arms not turning. Ran test and found pump and motor not energizing. Unit did fill and drain. Pump and motor will need to be replaced.Office to reschedule. ; ordrng 1 WPW10671941 (pump&motor)
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that will not cycle. Tested unit and found heating element shorted to ground causing open thermal fuse. Replaced heater and thermal fuse and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for a broken roller, upon inspection found the drawer wheel broken. Replaced drawer and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for ice maker over filling. Tested unit. Saw some water coming from the hose when not called for it. Replaced water valve. Tested unit. Unit tested good. No leaks at this time. Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave combo with timer that wont count down. Upon inspection I found multiple stored errors for control to UI state status mis match. The unit would also reboot every time they tried to preheat. I am ordering the console, microwave control and main control for repair. Returning tech make sure the unit gets connected to WiFi before closing out. Ordering console (W11297728) micro control (W11325603) ; ordrng 1 W11297728 (Console) and 1 W11325603 (Micro control)"
WASHER MAYTAG MVWB765FW4 "Arrived onsite for malfunctioning agitator. Upon inspection found agitator had come loose allowing it to rise and lodged items underneath. Removed for inspection, re-mounted agitator and tightened bolt. Tested unit and unit is functioning properly. Job complete"
WASHER MAYTAG MVWB855DC Arrived onsite for washer leaking water while not in operation. Upon inspection I found stored error codes of F3E2 F0E4 F8E6. I cleared the codes and found that the hot side of the valve was allowing water to seep by and leak into the tub while not in use. I found deposits built up inside the valve and the hose beginning to corrode. I advised the customer that they would need to replace the hose soon. I replaced the valve and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with no water entering the unit. Upon inspection I found the hot water for the house turned off. I found the valve very hot from trying to be run dry. I also found the UI adhesive had failed and was separating from the console. The valve will need to be replaced and the console. Ordering Console (W11116422). And returning with the valve. Office to R/S due to part availability. ; ordrng 1 W11116422 (W11116422)
DRYER AMANA NED4655EW1 Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage and found 240 volts. Measured voltage at timer and found timer not sending voltage to heater. Will need to replace timer. Checked fuses and element and all tested good. Found no ETA available on timer. Office to schedule appointment for return.; saved tckt
DISHWASHER WHIRLPOOL KDTE254ESS Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Will need to order new sump and motor office to reschedule. ; ordrng 1 W10902372 (Sump and motor)
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and found power to control board is good but there is no power showing from control board. Recommended replacing control board. After replacement washer will complete a calibration cycle and a diagnostic cycle. No further repair is required at this time, job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for Fridge doesn't work. Had someone out here before, thought it was the compressor or the computer board. Fridge was turned off prior to my arrival and completely defrosted. No evidence of water on the floor. Placed in diagnostics to test compressor. Compressor is good. Ran through all diagnostics that may effect cooling and tested good. Ran through ice harvest and ice maker is working s designed. Tested ice box fan and fan was blowing weak. Thermistors all checked out good. Tested main board and tested faulty. Removed board and installed new board. Ran diagnostics to test ice box fan again and air was blowing as designed with new board. Customer knows to allow 24 hours to pass prior to putting food back in fridge."
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer no water fill. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the water fill and the unit continued to operate as designed as it shut off once it reached level. I calibrated the unit and retested to demonstrate to the customer and again the unit operated as designed. I recommended that the customer wash a load and if the unit fails again to contact our office for service. Made recommendations for use and care. No water leaks observed during service, job completed."
WASHER KENMORE 796.4154921 Arrived on site for washer leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the washer leaking from the bellow hose. .; ordrng 1 4738ER1004B (Bellow hose)
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for washing machine continuously filling to the point of almost overflowing. I put unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 off balance load. The customer stated that the error codes have continuously flashed since last service. I cleared the error codes. I activated the individual components and found valves, shifter, and pump working fine. I ran a unbalance detection and it did not function. After backing out of the unbalanced detection activation the lid remained lock and I could not manually unlock it. It then threw an F6E3 error code for ACU communication error. The diagnostics cycle will also no longer run or work, it instantly backs out of it. I found control to be faulty. I replaced the control and then ran a calibration cycle. I then ran a diagnostics cycle to verify repair and it worked as designed. Unit is now functioning as designed. No leaks observed at time of service. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ
MICROWAVE MAYTAG MMV1175JZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site and inspected dishwasher and found saved error codes F8E2, F8E5. Found valve harness is disconnected and after resetting it Ran diagnostic cycle and it is operating properly now. No water leaks detected at time of service, job complete"
DRYER MAYTAG MED6200KW0 spoke with Andy at techline and determined door switch installed on unit is incorrect. Factory door switch is a 2 wire and does not send voltage to the light. Ordering correct door switch that is a 3 wire. Replaced socket per prior tech diagnosis. Office to re; ordrng 1 WPW10569603 (Door switch)
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced harness double checked elements and burners all checked normal . Job complete ."
VENTHOOD KITCHENAID KVWB606DSS0 Arrived onsite for the vent hood rattling during operation. During testing found that the blower motor is causing the issue. Will need to replace blower motor. Office to schedule ; O-emld tckt
REFRIGERATOR KITCHENAID KBLC36FKS00 "Arrived on site to test unit for not cooling. Found bad inverter box. Replaced inverter box, tested unit, unit works good. Job complete."
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher no power. Upon further inspection, I checked the outlet and breaker and both were good. I removed the junction box cover and found the black wires not connected at the wire nut. Re-wired the unit and tested and unit is operating as designed. No water leaks observed during service, job completed. Home vacant/new build."
REFRIGERATOR KITCHENAID KBFA20ERSS00 Found unit ice maker plug wasnt connected all the way. Connected and tested. Unit is now operating as designed.
DISHWASHER GE GDT655SSJ2SS "Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it showed 120V. Plugged unit in and checked the control and found the service light blinking 7 times. Following the tech sheet, I placed unit in diagnostics and tested the unit to reset the control. Unit operated as designed and control reset.No water leaks observed during service, job completed."
REFRIGERATOR GE GSE26GGEBCBB "Arrived on site to install previous diagnosed part.powered unit off at circuit breaker. Gained access to solenoid. Found top screw rusted out and but not able to get a hold off. Removed screw with extractor kit. Installed new solenoid and added stainless screw to keep from rusting. Assembled dispenser and powered on. Tested dispenser operation, all tested good. No water leaks detected durning service.
DRYER WHIRLPOOL WED5620HW "Arrived on site to inspect washer for not starting, upon inspection found the front UI was not operating, UI was not provided, ordering UI. Office to reschedule ; ordrng 1 W11388040 (UI)"
OVEN KITCHENAID KEBS107SBL02 Arrived on job to replace appliance manager board. After replacement test operation.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose washer that was not powering on. On arrival I could not get the unit to power on. Power cycled unit from breaker and unit did not respond to power button press. Tried putting unit in diag, and was able to power on and go into diagnostic. Found no error codes other then off balance. Powered off and retried. Unit came on and is now working as designed. Call complete."
WASHER WHIRLPOOL WTW8800YC0 Arrived on site for washing machine making screeching noise when spinning. Upon further inspection I found SIGNIFICANT rust under unit. I manually turned the tub and found the bearings grinding. I advised customer the bearings need to be replaced and possibly the tub and gear case with the amount of rust he had they might of bound together. Call complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site. Uninstalled refrigerator from elevated surface with 2nd tech. Replaced HV control, UI control, thermistor and harness. Reinstalled and tested all functions. Water is turned off to home."
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the compressor and condenser fan operating and the FC evap fan motor humming and both compartments cool but not cold. I found the FC evap fan motor blades not turning and when I moved the blades they began to turn. Once I got authorization to repair, I removed and replaced the FC evap fan motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave that wont turn off and keeps running after its done. Upon inspection I found the unit I stand by. I could not recreate the issue but the resident showed me a video. I will need to order upper interlock(W11433682) lower (W11433683) and the main control (W10892389) for the repair. Office to R/S due to part availability. ; ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W10892389 (Control)
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop that had 2 burners out. Errors present. Found module was blown and fuses were good. Replaced module and retested after programming. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to install previous diagnosed parts. Gained access to inlet valve. Removed failed valve and installed new. Tested water dispenser and observed for water leaks. Gained access to incoming water line and installed pressure reducer. Calibrated water dispenser. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that will not turn on. Found connection in junction box not wired properly. Rewired unit and tested unit. Found all is working properly at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for a refrigerator with intermittent failure and loss of cooling/power. Upon further inspection the unit is currently working. I checked temps and found 0°F in FC and 29°F in RC. I activated diagnostics and found all parts functioning as well. The customer did have a video of that loud sound coming from unit when it is struggling. I was able to replicate the sound in test 4 and found it was the dual evap valve rattling loudly. However the test 4 completed with no issue. I found proper voltage going to both HV control and power supply. I found correct voltage from control to 3 way valve. I gained access to evaps. I found no issues with loads at either evap fan harness. Indicating intermittently bad controls. I replace controls and unit is currently operating as designed. I waited until fans and compressor turned back on properly. Call complete.
RANGE JENN-AIR JDRP548WP00 Arrived onsite for the range with an error code popped up. Ran diagnostics and found error code F1E1 UI . Tested DC voltage and its good. Replaced UI and range tested good and is heating. Complete
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Ran diagnostics,thermistor reading 15° both evaporator thermistors reading -16 removed cover found evaporator incased in ice,ran diagnostics no power to heater diagnosed defective thermal fuses in harness ordering a new harness; ordrng 1 W10858452 (Harness)"
WASHER WHIRLPOOL WTW8120HW0 Arrived onsite for washer not draining correctly. Upon arrival found unit operating as designed. Recommended and talked with customer on disbursing weight.
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found drain hose has split and is leaking, after replacing drain hose washer is no longer leaking and is operating properly. Job complete"
WASHER MAYTAG Mvwb765fw2 Arrived onsite for unit giving an error code. Put unit in diagnostics. Got F8E1 long fill. Erased error code. Tested unit. Water did enter. Tested unit on a normal wash. No water had filled during normal usage. Upon further inspection p. Found that the cold valve was not giving out the correct ohms. Ordered water valve. .; ordrng 1 W11165546 (valve)
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range for not igniting, upon inspection found the igniter not plugged in, reattached the burner wire and tested. All functions returned. Complete"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site to test unit for broken FC light. Found light housing is broken. Needing housing to fix issue. Office to reschedule.; ordrng 1 WPW10313917 (housing)
MICROWAVE MAYTAG MMV1175JZ0 Arrived onsite and found unit chime function failed. Ordering control to repair. ; ordrng 1 Nosignal (Main control)
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Arrived on site for plastic in the ice dispenser. I inspected the unit and work area. I found the ice bin blades broken and not dispensing ice. I got with claims and found the ice bin is covered. I replaced the ice bin. I tested the ice dispenser and it is now working as designed. Job complete.
RANGE WHIRLPOOL WFE505W0JSO "Arrived on site to replace RR element and RR switch. Replaced element and switch still not igniting. Found cut wires on harness. Installed butt connectors, tested unit, unit is now operating as designed. Job complete."
DRYER WHIRLPOOL MEDC465HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found breaker turned off for one leg of power to the unit. Reset breaker and tested unit. Found all is functioning properly at this time.
COOKTOP JENN-AIR JED8430BDB Arrived on site to diagnose cooktop that had sparked and burned out. Performed diagnostic and found burned out left rear switch and damaged wiring harness. Call complete.
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to replace cam and belt from previous diagnosis. Replaced cam and belt, tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for Soft Closure or Self Closure Not Working - Refrigerator. Found right side door closing faster than left side door. Adjusted right side leg up to try and slow the door down. Door still swings faster than left. Ordering the right side hinge beneath right side door cam to replace and see if this slows the right side door from opening faster than the left side door. Asked customer to remove all items from right side door when we return to install the new right side hinge. ; ordrng 1 W11240748 (Hinge)