We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Lou
Job Details: 07/01/2024
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install the rollers and axles, along with a new crisper drawer. However, the drawer was denied and I explained to the customer to contact the manufacturer or their extended warranty and see if they would send them a new drawer. I removed and replaced the axles and rollers and due to the crisper drawer being broken at the right roller causing the axle to drop down and the roller to fall off, I adjusted the axle using a ziptie to lock in the axle in place and tested. The drawer is operating as designed. I advised the customer of my repairs and advised that the repair should hold them over until they get a new drawer. Unit is operating as designed. No water leaks observed during service, job completed. W11164152-2x, WPW10257246-2x."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Troy, TX 76579
Sterling
Job Details: 07/01/2024
On arrival verified compliant of tripping breaker. Previously I advised customer how to clear moisture from unit as the breaker was locked and customer couldnt find the key. Rescheduled the customer to today. On arrival customer stated they did as instructed and unit is now working correctly. Job complete no parts installed
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Nolanville, TX 76559
Tyler
Job Details: 07/01/2024
Spoke to customer over the phone. They wanted to cancel service and no longer needed dryer checked out. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDS11
Near Pflugerville, TX 78660
Paul
Job Details: 07/01/2024
"Arrived onsite for a refrigerator to replace the compressor. I tapped the system finding it charged. I replaced the compressor. I replaced the drier using a W11504434 Lokring. I added an access valve to the new compressor. I vacuumed the system and charged it with 50 grams of R600A. I tested the refrigerator and had good pressures and good refrigerant flow. The unit is working as designed. Call complete. INSTALLED W11504434 Lokring 6/2, W11582579 COMPRESSOR, WPW10143759 UV DRIER, & W11506635 ACCESS VALVE.; ordrng 1 W11504434 (Lokring (PR replinishment))"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Del Valle, TX 78617
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for not cutting ice. Found grid cutter failed. Replaced grid cutter, tested unit made sheet of ice, ice dropped to grid cutter. Watched first sheet get cut by grids and second sheet beginning to come down to grid cutter. No leaks present at this time. Job complete. USED W10919199"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Bastrop, TX 78602
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for error code f9e1 for drain system fault. Upon arrival customer stated unit wouldnt drain down wall but would drain into Rubbermaid. Found pump failed and couldnt push water up to wall put could push it to the Rubbermaid container. Replaced pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396717"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Bastrop, TX 78602
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect burners for taking to long to ignite. Found front left and front right taking longer to ignite. Adjusted burner heads on both, both are now starting faster. Found left burner taking longer replaced burner head, tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11337062"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Bastrop, TX 78602
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for not ventilating properly and bottom of oven getting hot during normal use. Customer stated bottom of unit gets hot during use, portion in question is vent where air is designed to escape. Turned unit to 400 to confirm blower is operating during entire cycle for proper venting. Blower stayed on during heating used thermometer probe to gauge how hot unit is at end of preheat. Unit blower ran as designed found no blocked venting, unit is venting as designed. Informed customer that location is where all warm air from unit escapes there are no Lowes cut out in cabinets surrounding area and that is the soul location of heat transfer out of unit. Job complete. NO PARTS USED"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bastrop, TX 78602
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for being noisy during spin cycle. Upon arrival customer stated unit had 2 blankets in it and through an out of balance code, customer was able to remove one blanket and have unit finish load. Placed unit into diagnostic found no stored error codes, ran diagnostic cycle. Unit completed cycle with no issue besides shaking violently in spin cycle. Found holes missing in basket will need to order basket and return. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lockhart, TX 78644
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for lid locking issue and not starting a cycle. Upon closer inspection found latch broken, replaced latch, tested unit, unit did not shift to agitate or spin. Replaced cam and actuator,tested unit, found lid not locking as designed. Found control was issue of door locking intermittently. Tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11513248 W11481722 W10721967 W11513248; ordrng 1 W11513248 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Buda, TX 78610
Ryan B
Job Details: 07/01/2024
"Arrived on site to inspect unit for lid locking issue as stopping mid cycle. Upon closer inspection found strike broken, display unresponsive no lights on control and unit holding water. Ohmed pump at control, 19.6 ohms. Confirmed control board getting 120 volts. Found gear case showing signs of failure as well ordering correlating parts and will return. Rescheduled for 7/3; ordrng 1 W11419171 (Control) and 1 W11478526 (Panel ui) and 1 W11568984 (Harness) and 1 W11396717 (Pump) and 1 2hour (2hour) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78748
Luis
Job Details: 07/01/2024
"Arrived on site for no ice. Ran diagnostics E2 error code ran harvest passed ran fill failed,replaced icemaker and fill tube,power cycled unit ran harvest test passed ran fill test passed. Used w11226501,w11658802"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78751
Luis
Job Details: 07/01/2024
"Arrived on site for noise complaint. Loud vibration noise,removed cover found condenser coils vibrating against each other,adjusted tubing added sealer between lines noise no longer present. No parts used"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 07/01/2024
Talked to maintenance tech unit is working as designed no complaints from previous visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Buda, TX 78610
Luis
Job Details: 07/01/2024
"Arrived on site for loud noise complaint. Found loud noise while evaporator fan running,removed fan housing,added sound pads behind housing,reassembled unit noise no longer present when evaporator fan is running. Used w11113654"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 07/01/2024
"KRFF507HPS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the slides, noting roughness and I could hear the fan surging. After fan replacement, it operated smoothly and I did not hear the surge again. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78726
Miguel
Job Details: 07/01/2024
Apartment 627. Arrived on site for washer not agitating. No error codes in diagnostics. Found legs were not level. Properly leveled unit. Test mode proved the unit did not switch to agitate. Was stuck in spin mode. Found the actuator was not connected to cam. Per Service Pointer - W11531483. Replaced cam and actuator. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78717
Miguel
Job Details: 07/01/2024
"Arrived on site for dishwasher making a noise. Ran diagnostics and unit I working as designed. Noise occurring during wash pump. Replaced pump and motor assembly. Verified operation. Lots of suds when testing, advised customer to use dishwasher cleaner every 3 months. Pods puts excessive soap. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Cedar Park, TX 78613
Miguel
Job Details: 07/01/2024
"Arrived on site with back panel and control. Verified plug was good. Replaced control. Installed back panel using screws provided. Verified operation. Call complete. W11649136, W11165250, WP90767"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78744
Tim M
Job Details: 07/01/2024
"Arrived on site to replace previously diagnosed part. Replaced drain pump (W10919003) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Austin, TX 78748
Tim M
Job Details: 07/01/2024
"Arrived on site to replace previously diagnosed parts. Replaced catch (W11429587) and strike (W11429589) and tested unit, unit is now functioning as designed, job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB06
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/01/2024
Arrived on site for a refrigerator has scratches on the refrigerator. The customer advised that he has scratches on both refrigerator and freezer doors. I did confirm the customers complaint and found very minor scratches on both doors. Ordering both doors and the office will need to contact the customer about a return date due to two out of stock and PSP items. No parts were installed. ; ordrng 1 W11577824 (Black FC door) and 1 LW10912126 (Black RC door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78628
David Z
Job Details: 07/01/2024
"Arrived on site to follow up on dishwasher that was getting some dirty water backfed into the sump. Called tech line, SR7739404371. Tech line advised to put some water in the drain line and see if it bypasses the check valve in the drain hose. I first blew through and found instant resistance, showing me the check valve is holding. When I filled with water it let a tiny bit through and then stuck shut. I went ahead and replaced the drain line on the dishwasher side to remove any possibility of a leaking check valve. Advised customer that if it happens again they can try and add a secondary check valve, or try a different disposal since either a siphon is being created, air is opening the check valve, or there's back pressure. Unit working as designed at this time with no other repairs we can make. Parts used - WPW10545278."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/01/2024
"WTW5057LW0 Arrived to inspect shaking. I found the basket had came loose, allowing severe shaking, which destroyed the suspension and lid latch assembly. There was no further damage found and after tightening the basket jamb nut, the issue was resolved. I replaced the suspension and lid lock and re-calibrated. The unit operated as designed with normal basket assembly movement and no leaks were observed during service."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/01/2024
"MVW7230HW1 Arrived to inspect operational issue. The customer advised that during the sensing portion of the cycle, the machine would fill and then start draining. There were not stored error codes and the water level sensor test performed as designed. The motor tachometer sensor test did not show rotation and I inspected within manual mode. The machine would agitate as expected and when tested in spin, it would hit the low speed RPMs, but it would not unlock the lid after the test, an indication that it could not see rotation. In an effort to get the machine usable for the customer, prior to returning with a gear case, as the existing had oil leak signs of failure, I replaced the control. The machine was able to complete the test mode cycle after calibration. I tested within customer mode and the unit was able to get through sensing and into the wash cycle. The gear case had a large amount of oil loss from the drivetrain grease, denoting water contamination and I inspected the upper, inner seal. There was debris wrapped around the inner shaft and it had caused the water incursion into the gear case. The unit will require a replacement gear case and slider. Office to order parts and I have included the clutch and stator, but it is unlikely they will be needed and returning tech to contact tech GC. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Volente, TX 78641
Lou
Job Details: 07/01/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the WiFi control board failure on the panel, I removed and replaced the control panel and assisted the customer is connecting to WiFi through the whirlpool app on their phone. Tested the unit and it is operating as designed. Job completed. W11600355"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Round Rock, TX 78664
Miguel
Job Details: 07/01/2024
Arrived on site for f1e1 code. Removed power and verified voltage at outlet. Reset control. Verified operation of all components. Unit working as designed. Call complete. No parts.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2024
Arrived onsite for the bake ignitor not operating with cleaning issue and bad ignitor in oven causing multiple failures. 12400035; ordrng 1 WPW10515455 (Front right burner head)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 07/01/2024
"Arrived on site for cycle not starting. Upon arrival, tenant states that the unit is now operating correctly. Found it was just user error. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Joe Z
Job Details: 07/01/2024
"Arrived on site for fan and light not operating. Upon arrival,customer states that fan is good only light is not operating. Upon arrival,test unit and confirmed lighting issue. Found bulb holder has failed. Replaced holder W10210871 with truck stock. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2024
Arrived onsite and found burnt diode. Replaced the diode and tested. Unit shorted to ground and blew the inline fuse. Ordering the fuse and mag cap and diode to be replaced together. W11256462; ordrng 1 W11256462 (Diode) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78753
Joe Z
Job Details: 07/01/2024
Arrived on site to install previously ordered part. Replaced harness W10450289. Test unit and unit is now operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Driftwood, TX 78619
Leonardo
Job Details: 07/01/2024
Arrived on site to test unit for support for element in microwave broken. Replaced support test unit and unit test good job complete. W11724411 x1
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wimberley, TX 78676
Andrew
Job Details: 07/01/2024
Arrived on site to test unit for sparking. Found termminal block burnt up on L1 connections. Replaced terminal block(279320) and corrected damaged wiring. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Troy, TX 76579
Jonathan M
Job Details: 07/01/2024
Arrived on site for a washing machine that is making a grinding noise during the final spin. Inspected unit and work area. Around the unit through diagnostics and found no stored error codes. I ran the unit through diagnostic testing and confirmed the customers complaint. I checked underneath the washer and found the slider broken causing the issue. I replaced lighter and tested the unit. The unit began to work and operate as designed. Call complete. W10734521
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near San Marcos, TX 78666
Andrey
Job Details: 06/29/2024
"Arrived on site to test unit for no power, tested unit found breaker was tripped and customer was not aware of its location to reset, reset breaker and tested, unit is now running as designed, advised customer to replace breaker if issues get more frequent, unit is running as designed job complete no parts installed"
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Kyle, TX 78640
Andrey
Job Details: 06/29/2024
"Arrived on site replaced previously diagnosed Relay switch and motor, replaced and tested, unit is now running as designed, job complete installed WPW10573095, 279827"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 06/29/2024
"Arrived on site to test unit for no ice production,tested unit for any leaks, no dye detected, connected gauges and found system under charge, flushed system out with nitrogen, nitrogen flows freely with no restrictions, vacuumed system down for 20 minutes, charged system with 68g R600 refrigerant, exposed evaporator and monitored pressures for 10 minutes, evaporator developed frost and pressures holding good on low side fluctuating between -4 to -7 unit is now running as designed, no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78130
Andrey
Job Details: 06/29/2024
"Arrived on site to test unit for moisture buildup on seal, tested unit found mullion connector broke, will need to replace mullion to fix issue, ordering parts office to reschedule ; ordrng 1 Mullion (W11455378)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 06/29/2024
"Arrived on site to test unit for no cool, tested unit found FC at 0 and RC at 39 degrees, explained to customer that it possible that the unit can have a issue but since it only happened once its possible that the doors were left open and can cause evaporator to freeze over causing air flow issues, do to the random cooling issue, replaced control as precautionary, customer will monitor at this time job complete installed W11566851"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near New Braunfels, TX 78132
Andrey
Job Details: 06/29/2024
"Arrived on site to test unit for gasket not sealing, customer stated that at times FC door does not close causing frost to develop, tested unit found door is sealing good and slides pull the door in, excessive gaps around liner and cabinets, sealed with adhesive, explained to customer that door needs to be opened and closed from the center of handle per manufacture specifications, unit is running as designed, no leaks detected job complete installed W10841140"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78747
James K
Job Details: 06/29/2024
WFG320M0MS0 Arrived on site to drop off ordered rack. Dropped off WPW10550642 oven rack per customer request. Sent picture of part dropped off at front door sent to customer
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78703
James K
Job Details: 06/29/2024
"KDTM404KPS2 Arrived on site for unit not leveled. Upon arrival, found unit sagging on the right side. Leveled unit however, accidentally scratched console with the mounting screw. Ordering. W11622490 console. Customer agreed to reschedule July 3rd. No water leaks detected at this time. ; ordrng 1 W11622490 (Console (black))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78703
James K
Job Details: 06/29/2024
"KRSC700HPS06 Arrived on site for water not dispensing. Upon arrival, unit dispensing ice but not water. The solenoid valve energizes. Proceeded to disconnect elbow fitting from tank reservoir and found reservoir frozen. Thawed out and re tested and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
James K
Job Details: 06/29/2024
CET9100GQ2 Arrived on site to replace ordered part. Replaced belt and tested unit. Unit is functioning as designed. Main pulley and motor pulley is functioning and belt tension is as designed. No water leaks detected at this time.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2024
Arrived on site to test unit for knobs not turning. Test unit and found knobs Siri g to low. Went to try to pulled unit up and cooktop was silicone to the counter. Customer wanted to reschedule till he can figure out what he needs to do to pull unit up. He will call back to reschedule when ready. ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 06/29/2024
"Arrived onsite for IM no water. On inspection the water was running, customer was tell me they RO system hooked to the IM. I informed her that the ice machine can and will out pace the RO system. She also said that there has been time that it has made to much ice. I checked the thermistor and it was out of range 3.6k. Replaced the thermistor. Customer is going to contact the company that installed the RO unit to see about another tank. No water leaks detected during service. WPW10511923"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 06/29/2024
Arrived onsite for washer shaking. On inspection the unit it sitting on a wooden shelf that is built in. When the washer is spinning it is vibrating the wooden shelf which is vibrating the wall which vibrates the dishes. I suggest to use anti vibrating pads to help with the issue. No water leaks detected during service and no parts installed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Leander, TX 78641
Lou
Job Details: 06/29/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub leaking, I pulled the unit out and disassembled the tub from the stand. Installed a new heating element and sump assembly and transferred all remaining parts to the tub. Reassembled the unit to the stand and tested. Unit is operating as designed with no leaks. I removed the model/serial placard from the old tub and placed it on the new tub at the top left corner of the tub. Placed the unit back in its space and retested and unit continues to operate as designed. No water leaks observed during service, job completed. No one on site to sign for receipt. W11460945, W11537778, W11409866"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 06/29/2024
Arrived onsite for washer making a loud noise. On inspection found the pulley cover was off and broken apart. Pulled the cover out from underneath the unit and Ordering a new cover. No water leaks detected during service. No parts installed during service. ; ordrng 1 W11409708 (Pulley cover) and 2 W11573574 (Screws)s
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Leonardo
Job Details: 06/29/2024
Arrived on site to replace inner door. Replaced inner door test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Spicewood, TX 78669
Leonardo
Job Details: 06/29/2024
Arrived on site to test unit for unit leaking test unit and found 3rd spray arm not rotating making unit leak. Will order new manifold and adjuster kit. Office to reschedule ; ordrng 1 WPW10077863 (Manifold) and 1 W10712394 (Adjuster kit)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEQ
Near Killeen, TX 76549
Tyler
Job Details: 06/29/2024
"Arrived on site for refrigerator needing sealed system repair. On arrival recovered refrigerant and installed w10160407 compressor, wp12866903 tube, wpw10143759 uv drier, w11506635 valve, and 12002730 evap. Pulled vac and recharged system with 5.0oz of r134a. Tested unit and found no leaks, psi at 150/0 and equalized psi at 60. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78717
Miguel
Job Details: 06/29/2024
"Arrived on site for refrigerator section not cooling. Customer says he replaced fan motor. Current temp was 38 and 13f. Confirmed air flow is good. Removed evaporator cover. Found no frost pattern on refrigerator evaporator. Drain trough is rusted, Also found damage to cabinet near the front supports. Pics taken. Removed evaporator cover for freezer. Found incomplete pattern. Unit has several issue. Sealed system is low on refrigerate and not cooling enough, damage to cabinet will creat moisture issues. Will need to call it in to WHP TECH LINE to see if we need to continue with repairs. ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Burnet, TX 78611
Maurice R
Job Details: 06/29/2024
"Arrived onsite for display not draining. On interior found water in the unit, turn the drain on and no water wqs removed from the unit. I pulled the unit out and found debris in the pump keeping the unit from draining. Removed the debris and the pump started to pump water out. Ran diagnostics cycle 2 times and the unit completed the cycle with no issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Miguel
Job Details: 06/29/2024
Arrived on site with new freezer brackets and clip. Removed fzr door. Removed drawers. Replaced freezer door bracket kit. Installed clip. Reassembled and verified operation. Call c9mplete.n
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Kingsland, TX 78639
Maurice R
Job Details: 06/29/2024
"Arrived onsite for dishwasher leaking. On inspection the leak was coming from the vent. I pulled the vent and found the gasket was folded over. Installed a new vent onto the unit and tested the unit in diagnostics mode, it completed it with no issues. No water leaks detected during service. W11649995"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Georgetown, TX 78633
David Z
Job Details: 06/29/2024
"Arrived on site to diagnose washer that was vibrating harshly during spin. Customer advised me that regardless of load size the unit bangs a little and vibrates heavier, and unit has moved. I checked the level and found it slightly off front to rear and adjusted. I ran unit in high speed spin and found the top of the basket seems to be gyrating abnormally, but is tight on the gearcase shaft. Checked suspension and suspension is not extra springy. Ordering a basket, and suspension to be replaced at same time as basket. Office to schedule when parts arrive. ; ordrng 1 W11178227 (Basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78753
James K
Job Details: 06/29/2024
WTW4816FW3 Arrived on site to replace ordered parts. Replaced W11481722 actuator and W11652038 lower harness. Tested unit and now unit is functioning as designed. No water leaks detected at this time.
We serviced a
UNKNOWN VENTHOOD
Model UXT4236ADS2
Near Georgetown, TX 78628
David Z
Job Details: 06/29/2024
"Arrived on site to diagnose vent hood not running the motor when powered on. I tested the unit and found there was no response when switch was on. I removed the switch and motor and found both burnt out. Replaced motor and switch and retested. Verified unit working as designed. Parts used - WPW10395126, WPW10395033"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Andice, TX 78628
Lou
Job Details: 06/29/2024
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented at the handle in the left top corner (photo). I removed and replaced the outer door panel and tested the unit in diagnostics showing no error codes. Unit is operating as designed. No water leaks observed during service, job completed. No one available to sign for receipt-new build/vacant home. W11461694"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
James K
Job Details: 06/29/2024
"WMH32519HZ07 Arrived on site for unit making rattling noise. Upon arrival, tested unit and produced rattling noise from the right side of unit. Upon disassembly of magnetron, found one of the fins to be faulty. Replaced WPW10693025 magnetron. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/29/2024
Arrived on site to test unit for gas smell when oven is coming on. Test unit and found choke to be correct. Turned oven on to 350 and turned vent on and unit test good no gas smell and no gas leaks job complete.
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Temple, TX 76504
Tyler
Job Details: 06/29/2024
"Arrived on site for range tripping breaker. On arrival found no errors or voltage issues. I ran unit on bake at 500 degrees for over 30 minutes to remove moister from elements. Allowed unit to cool down then retested unit,found oven could preheat to 350 without tripping breaker call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Temple, TX 76504
Tyler
Job Details: 06/29/2024
Arrived on site for dishwasher randomly showing f9e1. On arrival found unit has a intermittent short in wash motor circuit and needs a new W11680075 motor and. Rescheduled customer for 07/03/24 to complete repairs. ; ordrng 1 W11680075 (Motor)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ4
Near Kyle, TX 78640
Leonardo
Job Details: 06/29/2024
Arrived on site to test unit for burner not working. Test unit and found shorted burner. Will order new burners rescheduled for 7/8 ; ordrng 1 W11047722 (Right front) and 1 W11517959 (Left front) and 1 W11171119 (Right rear)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Temple, TX 76502
Tyler
Job Details: 06/29/2024
"Arrived on site for washer showing f8e1. On arrival conf8rmed failure. Found pressure switch failing and replaced switchw11316246, and cold side inlet valve w11688995. Tested unit and found no leaks and dishwasher working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Killeen, TX 76549
Tyler
Job Details: 06/29/2024
"Arrived on site for dryer not starting, on arrival found thermal fuse broken. Replaced fuse wp3392519, element 279838, and cutoff kit w10900067. Tested unit and found dryer working as designed but home exit vent has a clog that lead to dryer over heating and failing originally. Instructed customer to get a dryer vent cleaning to clear clog in house vent. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Jarrell, TX 76537
David Z
Job Details: 06/29/2024
Arrived on site to diagnose dryer with partial display / display not functioning. I confirmed the display had dead pixel sections in the right third. Replaced console and tested. Verified that display is working as designed. Parts used - W11583883.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 06/29/2024
"Arrived onsite for refrigerator cooling issue. On inspection found that the rails on the fc door are bad and the rc door liner was over foamed and the liner is pulled away from the metal. Customer complained about the RC freezing the food, I found the damper is wide open and will not close. I tested the voltage and it is 78 volts open or closed. Ordering a new fc door, HV control and returning the other parts. Office to reschedule when parts arrive.; ordrng 1 WPW10317076 (HV control) and 1 12977880SQ (SS FC Door) and 1 W10876598 (Name plate)"
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Austin, TX 78738
Leonardo
Job Details: 06/29/2024
Arrived on site to test unit for unit giving F2E1 error shorted keypad. Will need to order new console rescheduled for 7/8 ; ordrng 1 W11449117 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Jarrell, TX 76537
David Z
Job Details: 06/29/2024
"Arrived on site to diagnose refrigerator making loud noises from upper RC, often when door opens. Examined unit and confirmed noise is damper gears groaning / sticking. Replaced damper to resolve. Verified quiet operation. Parts used - WPW10594330."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78633
David Z
Job Details: 06/29/2024
Arrived on site to diagnose refrigerator with no ice production. Checked bin and found it empty. Examined icemaker and found it was switched off. Powered on and ran test cycle. Verified icemaker cycles and filled. Unit working as designed. Repair completed. No parts needed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78633
David Z
Job Details: 06/29/2024
"Arrived on site to install new timer / knob due to cracked knob shaft per SPW11693378. Installed new knob and timer and tested. Verified unit working as designed. Parts used - W11675852, W11685947."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Miguel
Job Details: 06/29/2024
Arrived on site for dishwasher making a noise. Ran diagnostics and found no error codes. Noise occurring when wash pump is activated. Replace pump and motor assembly. Still made a small amount of noise. Reset for Friday to call into tech line. Reordering another pump and motor just incase; ordrng 1 W11416362 (W11416362)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB0
Near Austin, TX 78725
James K
Job Details: 06/29/2024
"WFG320M0BB0 Arrived on site for oven not heating. Upon arrival, found door gasket torn allowing oven heat to escape. Ordering W10535778 door gasket. Also ignitor only reads 2.7 amps. Normal reading is 3.0 to 3.4. Need to replace igniter as well. Office to reschedule ; ordrng 1 W10535778 (Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Leander, TX 78641
Miguel
Job Details: 06/29/2024
Arrived on site for refrigerator not making ice. Found fill tube frozen. Cleaned and cleared. Replaced water valve. Cycled and verified operation. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Leander, TX 78641
Miguel
Job Details: 06/29/2024
Arrived on site for washer not completing a cycle. Has had issues where water will drain but it will not spin. Diagnostics shows f0e5. Checked and confirmed suspension has 1 bounce. All components pass test. Inspected and all looks good underneath. Advised customer clothes must be properly distributed. Unit working as designed. Call complete. No parts.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78723
Joe Z
Job Details: 06/28/2024
Arrived on site to check range for tripping breaker. Removed ground from terminal block and heated oven on broil for 30 mins and then switched to bake for 20 mins. Reattached ground wire and tested unit on bake and unit is no longer tripping the breaker. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Georgetown, TX 78626
David Z
Job Details: 06/28/2024
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival found the freezer door was open 1/2 inch and as a result the freezer was iced over and door was frozen in place and unable to be opened. I tried to muscle the door open, but i could not get it to budge. I shut off cooling to the unit and wedged the door open slightly to allow it time to cool. Advised maintenance that the door likely was not closed / sealed and the unit needs to fully that and have the door examined to make sure it's sealing. Maintenance will follow up if there are any issues and it's more than door not being closed. No parts used."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Leonardo
Job Details: 06/28/2024
Arrived on site to replace terminal block. Replaced terminal block test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Marble Falls, TX 78654
Maurice R
Job Details: 06/28/2024
"Arrived onsite for previously diagnosed parts. Installed the new rails on the fc door, then went to install the Evap harness and found ice coming out the louvre of the evap cover on both sides of the evap. Informed the customer that the unit need to be defrosted to put on the harness. Customer did not want to take more time off to defrost the unit and have another tech come out. I called WP to inform them that the customer had defrost the unit a few weeks ago and it is frosted up again. Stepped through some of the test procedures that WP tech want to do. Tech suggestions was defrosting the evap and installing the harness. No water leaks were detected during service. W116584037739314704. Leaving the ticket open Customer contacting WP, does not want another call at this time. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/28/2024
"Arrived on site for ice maker not working, on arrival found tray full but bin was empty. Found no harness breaks.found thermistor on ice maker failing. Replaced ice maker and tested unit. Found no leaks, and informed customer to give unit 24 hrs to fill bin call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB09
Near Rogers, TX 76569
Sterling
Job Details: 06/28/2024
On arrival verified complaint of unit not making ice. Fc temp is 0 degrees. Attempted to run diag and ice maker would not function. Verified voltage to ice maker. Replaced ice maker and ran diag test. IM filled with water. Job complete installed w11700250
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78748
Ryan B
Job Details: 06/28/2024
"Drives on site to inspect unit for not starting cycle but has power and cavity light is illuminated. Upon closer inspection found door switch broken, replaced door switch, tested unit unit is running as intended. Job complete. USED WP3406107"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Austin, TX 78748
Ryan B
Job Details: 06/28/2024
Arrived on site to inspect unit for not starting cycle cavity has light and unit has power. Upon closer inspection found cavity light on but console not illuminated or responding at all. Found control getting power. Will need to order console and return. Rescheduled for 7/3 NO PARTS USED; ordrng 1 W11406679 (Console)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 06/28/2024
"Arrived onsite for previously diagnosed parts. Installed the pump and the control board, then calibrated the unit. Ran diagnostic mode and the unit passed with no issues. The washer is operating as designed and no water leaks detected during service. W11399437 W11543994"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78704
Luis
Job Details: 06/28/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used wpw10143759,w11506635w11557425"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Austin, TX 78744
Luis
Job Details: 06/28/2024
Arrived on site found left door missing trivet shelf ordering new shelf; ordrng 1 W10887799 (Trivet shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78754
Luis
Job Details: 06/28/2024
"Arrived on site for no ice. No water in housing,ran error test no errors,ran harvest passed,ran fill failed,ran fill tube heater,ohmed heater good,checked voltage good 120vac reconnected heater,fill tube defrosted ran fill test passed. If issue reoccurs will need a new heater."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Austin, TX 78756
Luis
Job Details: 06/28/2024
Arrived on site for no cool. Compressor attempting to power on and loud noise diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143769 (Drier) and 1 R600 (R600)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78752
Luis
Job Details: 06/28/2024
"Arrived on site for a defective compressor. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557425,w11506635,wpw10143759"
We serviced a
WHIRLPOOL DRYER
Model WGD6150PW0
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2024
Arrived onsite and found unit operating with unleveled foot causing rocking. Set up for level operating. Unit is now operating as designed. All checks good. No parts used.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78728
Wesley
Job Details: 06/28/2024
"Arrived onsite and found unit operating with failed power supply. Reset the breaker. Unit is now operating as designed. All checks good, advised customer on repair. No parts used."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78758
Wesley
Job Details: 06/28/2024
Arrived onsite for not draining and found shorted drain pump with locked impeller. Repaired by replacing the drain pump. Unit is now operating as designed. All checks good. W10876537
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Austin, TX 78758
Wesley
Job Details: 06/28/2024
Arrived onsite and found unit operating with failed door gasket causing massive condensation. Repaired the existing gasket with extensive heat treatment and molding to correct and repair seal and function. All checks good. No parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Scott
Job Details: 06/28/2024
"Arrived on site ,replaced auger motor and coupler. Unit is now dispensing ice thru door . No water leaks detected at time of service . Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78723
Lou
Job Details: 06/28/2024
Arrived on site for range tripping breaker. Started broil cycle to remove any moisture from the elements. Switched to a bake cycle and let the unit heat. No issues found and breaker not tripping. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2024
Arrived onsite for vibration concerns and ran unit empty on test 7 indicating no tub balancing issues perfect rotation within spec. Unit is level and secure to the ground. No error codes. Ran a medium towel load onsite to observe for spinning with a load. Provided customer instruct on design and advised customer on findings. No parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5540SQ0
Near Austin, TX 78729
Paul
Job Details: 06/28/2024
"Arrived onsite for a washer that is screaming while agitating in either direction and to replace the previous diagnosed parts. I replaced the dogs and cap in the agitator. I found the noise coming from the clutch. I found the anti rattle clip not staying locked in place and had push down over the upper hub of the new gearcase causing it to rub metal on metal. I replaced the clutch and tested the washer. The washer sounds normal now and is working as designed. No water leaks were present at the time of service. Call complete. INSTALLED 80040 DOGS, 285785 CLUTCH, & WPW10074580 CAP."