We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Wesley
Job Details: 07/03/2021
Arrived onsite and installed chute and trap. Advised customer on repair and unit design. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Leander, TX 78641
Wesley
Job Details: 07/03/2021
Arrived onsite and replaced the control per prior diagnosis. Calibrated. All checks good. Advised customer on unit design.
We serviced a
GE DRYER
Model GTDP220EF1IWW
Near Kyle, TX 78640
Andrew
Job Details: 07/03/2021
"Arrived on site to test unit for not spinning. Took unit apart and found door switch was missing bottom half. Switch contacts were not making contact. Put switch back together, tested unit, unit works good. Job complete."
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Jacob
Job Details: 07/03/2021
Arrived onsite to replace the control to the unit for light issues. Replaced control. Did not fix the issue. Need to try and order old control type. And possibly the LEDs inside of the unit are not working to illuminate the rest of the cabinet. Spoke with SW to help diagnose the issue further. Ordered parts. Ordered parts office to reschedule ; ordrng 3 WR55X11132 (cover led asm ff)s and 1 WR55X11169 (pcb board main)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 07/03/2021
"Arrived on site. Ui consistently switching to unlock and lock on its own,defective freezer led. Replaced led module and ui power cycled unit leds all working tested ui working correctly. Unable to change fresh food temp due to high temp reading because unit was powered off at time of visit,advised customer to let unit reach proper temp in 24 hrs hit reset button and should be able to change temp setting. ; used 1 W11462342 (Led) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hutto, TX 78634
Wesley
Job Details: 07/03/2021
Arrived onsite and adjusted door alignment for proper closure every time. Advised customer on manual closure and to never slam door. Unit is now operating as designed. Ordering console due to glitching and sporadic function problems. Office to reschedule.; ordrng 1 W11297726 (Ui)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Round Rock, TX 78664
Wesley
Job Details: 07/03/2021
Arrived onsite and replaced drain tube and drip pan. Advised customer to monitor unit for further leaking in case it is a structure leak.
We serviced a
GE REFRIGERATOR
Model GSS22SGRESS
Near Austin, TX 78738
Luis
Job Details: 07/03/2021
Arrived on site for a defective condenser fan motor. Replaced defective motor powered unit on condenser fan running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near West Lake Hills, TX 78746
Luis
Job Details: 07/02/2021
Arrived on site for water leaking diagnosed a frozen drain in evaporator compartment. Defrosted drain removed ice build up in drain checked water drainage good.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEFXDA
Near Austin, TX 78738
Luis
Job Details: 07/02/2021
"Arrived on site for no cool. Fans running,found compressor not powering on,checked voltage to inverter good reading 120vac and 6vdc diagnosed a defective inverter. Part is on back order informed customer will still order part. ; ordrng 1 12002799 (Inverter control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Cedar Park, TX 78613
David S
Job Details: 07/02/2021
Arrived on site for dishwasher not completing cycles. Upon further inspection found the UI was non responsive. We gained access to the UI and found no visible damage. We replaced the main control and reassembled the unit. Still the UI would not respond to commands indicating the UI is bad and needs to be replaced. Ordering UI rescheduled. ordrng 1 W11165145 (UI)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78681
David S
Job Details: 07/02/2021
"Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found the system fully charged. I found the compressor no building pressure. I installed a new compressor, Orion board, non-uv dryer, and access valve. I pulled a vacuum on the system and found it holding vacuum. I put a measured charge of 4.65 oz into the system and found it holding. I put the unit into normal operation no found the pressures building as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and found unit with actuator failure. Ordering actuator to repair. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL FRIGIDAIRE
Model FFTW4120SW1
Near Buda, TX 78610
Kevin
Job Details: 07/02/2021
"Arrived on site and inspected washer and found customer was attempting a wash with one bathmat, took one picture. Explained how single item will never spin out properly because it is always unbalanced. Emptied washer and ran all functions in diagnostic cycle and confirmed everything is working properly Discussed correct loading procedure, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and replaced right refrigerator door. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Lampasas, TX 76550
Al
Job Details: 07/02/2021
Arrived on site to install previously ordered parts. Removed and replaced the element and cooktop. Reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Dale, TX 78616
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not spinning normally when washing. Upon inspection found the unit leaking gearcase oil. Complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model TT18TKXSQ00
Near Luling, TX 78648
Noah D
Job Details: 07/02/2021
"Arrived on-site to inspect unit for leaking, upon inspection found the drain pan clogged with debris, cleared debris and cleared ice. All functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/02/2021
Arrived on site for Machine has a noise and it doesn?t start. Placed in diagnostics and F5E3 came on (lid lock failure). This was the only error. Cleared error code. Checked connection of lid lock to board. Checked good. Removed lid lock connector from board and checked resistance at lid lock. Lid lock out of range. Removed lid lock and installed new lid lock. Ran diagnostics and washer completed all cycles as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 07/02/2021
Arrived onsite and found pinched water line. Unpinched and secured to prevent pinching in future. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78721
Jacob
Job Details: 07/02/2021
"arrived onsite for unit giving error codes. Put unit in unit and got errors F5E2 F5E3 F0E3 F0E2 F2E1 . Erased the codes and started over with automatic diagnostics. Unit got as far as number 4 and stopped because the lid did not lock as it should have. Called Techline, had me do a manual testing on the lid lock. The lid tried to lock but did not fully lock give the lock error codes again. Check continuity on the lid lock harness. Everything Checked good, but recommended to replace the latch and the lid, if the lid is some how de magnetized it won?t lock properly. spoke with sterling got sr#7731152218. Ordered parts. Office to reschedule ; ordrng 1 W10787880 (latch) and 1 W11038208 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/02/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker installed on previous trip has faulty bail arm mechanism, installed new icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model GS563LXSS1
Near Austin, TX 78748
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for gas smell. Test unit and found oven turning on for more heat but then it wont ignite after pre heating so it releases gas but not flame so thats the cause of gas smell. Will order new bake burner and will replace bake burner and igniter and valve on return visit. Office to reschedule. ; ordrng 1 WP9758078 (Bake burner)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Round Rock, TX 78681
David S
Job Details: 07/02/2021
Arrived on site to install previously diagnosed igniter. Upon arrival disassembled unit and installed new igniter. Reassembled the unit and tested all heating settings. All functions operate as designed.Call complete.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 07/02/2021
"Arrived onsite for burners not functioning and cooktop showing on, when off. Upon arrival also found display with error code F1E0 internal board failure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Austin, TX 78728
Justin
Job Details: 07/02/2021
Arrived on site to install previously diagnosed parts. I installed the new lower wash arm and then tested the unit. I found it working as designed. I observed no leaks at the end of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Austin, TX 78737
Kevin
Job Details: 07/02/2021
"Arrived on site and found saved error codes F28, F22, F34. Attempted a diagnostic cycle and latch will work but Washer sit idle for several minutes before giving an F 28 again. Motor control is the primary failure and if needed would also bring back control board and door latch.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78628
Cliff
Job Details: 07/02/2021
Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found filter head faulty and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Jonathan S
Job Details: 07/02/2021
Arrived on site for washer not cleaning clothes. Inspected unit and work area. Found stand pipe only 26 inches from floor. Found actuator to engaged with cam. Found failed actuator. Removed actuator and installed new. Performed diagnostic mode and ran calibration cycle. Tested all components. Informed customer on standpipe need to be 36 inches from floor. No water leaks detected from unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Justin
Job Details: 07/02/2021
Arrived on site to install previously diagnosed parts. I powered off the unit at the breaker and then installed the new console. I powered the unit back on and tested it. I found it working as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ARS2661BW
Near Austin, TX 78752
Jacob
Job Details: 07/02/2021
"Arrived onsite for ice bin splitting apart once again. Looked at the ice bin, and saw it was splitting apart. The auger had some how pushed the auger out and made the front face split away from the bin and was kind of broken. Went ahead and replaced the bin and auger. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78734
Robert
Job Details: 07/02/2021
Arrived on job for complaints of not cleaning well. Instructed customer on up keep of dishwasher.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78626
Tommy
Job Details: 07/02/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit cooling was off. Turning cooling on and unit is now operating as designed. Showed customer how to turning cooling on and off. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Austin, TX 78759
Justin
Job Details: 07/02/2021
"Arrived on site to install previously diagnosed parts. I installed the new control, UI, and thermistors. I then ohmd out the thermistors and found them now good. I waited for a frost pattern to appear and found it cooling. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
"Arrived on site for refrigerator FC light not working. Inspected unit and work area. Removed FC light and found harness had came out of connector. Was able to remove quick connector and wire new light in to connector. Installed new light and tested light operation. Tightened all door handles. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/02/2021
"Arrived on site to test unit for condensation and frost build up in both FC and RC. Found a paper clip on FC gasket causing air leak. Found top left corner of RC, gasket is not sealing properly. Cabinet trim piece is bent inward preventing gasket from sealing. Spoke with tech line and was told to have customer contact customer service. Job complete.SR#7731155420"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78733
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for turning off 45 minutes in. Found wash motor over heating replaced sumpAnd motor and latch test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2021
"Arrived on site for customer complaint of both ovens not heating properly, and bottom vent missing. Found both upper oven to be 50-75 degrees lower then set temperature depending on what temperature you set the unit to. Found failed control boards and missing bottom vent. Ordering controls, sensor, and vent ; ordrng 1 WPW10351279 (Bottom vent)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2021
"Arrived on site for customer complaint of light not working, found socket had fused the bulb to inside housing of socket. I replaced socket and bulb, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for dishwasher no heat. Upon inspection I found the complaint is wrong and there is a rack wheel that has broken off and a stop has fallen off. I tested the unit and all functions passed in diagnostics with no error codes present. The customer says she added rinse aid 6 months ago and has never added more and the dispenser has never emptied the rinse aid. I am ordering the wheel and stops and returning with the control and dispenser. Office to R/S due to part availability. ; ordrng 2 WP8565925 (Stop)s and 2 W10888592 (Wheel)s
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 07/02/2021
Arrived on site to test unit for no ice production. Found water was barely trickling out of fill tube. Verified valve not opening properly. Needing valve to fix issue. Office to reschedule.; ordrng 1 W10897719 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost thermistor failing and the unit not defrosting properly, I removed and replaced the hv control and FC evap motor/harness and tested defrost. The defrost is operating as designed. I set the defrost time to 8 hrs in test #7. Vacuumed the water from the drain pan under the unit. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2021
"Arrived on site for customer complaint of upper rack broken, found broken/missing stops and broken adjusters. I replaced stops and adjuster kit, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Del Valle, TX 78617
Jacob
Job Details: 07/02/2021
Arrived onsite for unit not starting baking cycle. Looked at the unit and saw that the time was flashing extremely fast. Replaced control. Tested unit. Unit tested good. Oven working at this timeNo leaks at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Cedar Park, TX 78613
David S
Job Details: 07/02/2021
Arrived on site for damaged wall oven. Upon arrival customer notified us that the unit is unused because of a broken glass panel. Upon further inspection discovered the glass pack was shattered and glass shards in the hinges not allowing the door to shut properly. Ordering glass pack and new hinges. Office to reschedule when we have an ETA on parts. ; ordrng 1 W11295339 (Door glass) and 2 W11220345 (Door hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78745
Kevin
Job Details: 07/02/2021
"Arrived on site and replaced Gearcase, belt, cam kit, and shield, and actuator. After replacement confirm cracked operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Austin, TX 78759
Matthew
Job Details: 07/02/2021
"Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Customer ran a normal load and unit is functioning properly. Customers concerns were normal noises associated with shifter motor. Instructed customer on use and care , cycle selection and proper loading. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near Lockhart, TX 78644
Noah D
Job Details: 07/02/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit was not starting the compressor, replaced start device and compressor started. 1.0 amps from the compressor. Tested with no issues. Complete"
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS2
Near Volente, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite to install previously diagnosed parts. I installed the blower fan motor assembly. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78750
David Z
Job Details: 07/02/2021
"Arrived on sore to diagnose a dryer that was making some noise when running. Ran unit and could hear scraping from the front of the unit. Removed front panel and saw the felt was folded back and had separated from part of the drum, causing some metal on metal contact. Reattached and glued felt to the drum with truck stock adhesive. Ran unit and verified felt is staying in place and working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS7
Near Austin, TX 78748
Leonardo
Job Details: 07/02/2021
Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
"Arrived on site for refrigerator not cooling in freezer. Inspected unit and work area. Found FC door not sealing. Found item in pizza storage not allowing door to close. Will need to remove ice from track and shelf to get door to close correctly. Removed ice from track and drawers. Tested door operation, found closing and sealing correctly. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Copperas Cove, TX 76522
Al
Job Details: 07/02/2021
Arrived on site and inspected top load washer leaking issues. Confirmed the complaint and accessed the back panel and observed water streaming down the back wall. Discovered the issue were being caused by a defective valve. Removed and replaced the valve and unit tested properly without leaking. Customer satisfied. JOB COMPLETE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21IL4FW7
Near Waco, TX 76705
Tyler
Job Details: 07/02/2021
Arrived on site for refrigerator leaking water and not making ice. Upon arrival I found no clogs in drain line of freezer. Icemaker was over filled and also had cracks in liner on backside of icemaker causing water to fall into venting for rc from FC. I cleared all water and installed new ice maker. After further testing I found new ice maker was no longer leaking into FC or rc. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS0
Near Georgetown, TX 78628
Tommy
Job Details: 07/02/2021
Arrived onsite for dishwasher broken parts.upon arrival found unit top arm would not stay in position and was damaged put new top air in and put unit through diagnostics test. With new top arm is staying in position. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2021
"Arrived on site for customer complaint of condensation at top of fresh food section on right side. I found unit is in the garage and the humidity control was turned off. I added silicone to cabinet of RC and turned on humidity control, unit tested good, if problem continues, will need RC door gasket."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Justin
Job Details: 07/02/2021
"I arrived on site for a combo wall oven with the MW light out and intermittent door issue. Upon arrival the customer provide me with a video of the issue. While unit is in use the door is open error code is thrown, and even when they fix it the unit will not start again. After they reset the breaker the MW will still not run. It will just randomly start working again. Tpon further inspection I found the frame, door, and hinges in good shape. I put the unit into diagnostics mode and did not find any error codes. Although I could not fully remove the unit to diagnose due to installation. Per prior services we requested the customer have a certified electrician remove the unit. I called techline and spoke to Steve and received SR# 773151724. Steve agreed that he does not believe it is a door/hinge issue, but an electrical one. However, he stated the unit needs to be removed and they have to reroute the cable in order for the unit to continue to have power for service. Steve informed me that we will then be able to call back into techline. At the time of service we could not do anything, the customer stated he will reach back out to WP if they have the issue again. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Cedar Park, TX 78613
David Z
Job Details: 07/02/2021
"Arrived on site to diagnose dryer that is not getting any heat. Ran unit and found unit powering on and tumbling, but not heating at all. Checked and found good voltage at terminal block. Checked resistance on safety devices and found the thermostat open. Replaced thermostat with part WP3387134 from ticket 304480. Retested unit and verified that all is working as designed. Unit is properly heating and no voltage drop found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Cedar Park, TX 78613
David Z
Job Details: 07/02/2021
"Arrived on site to diagnose refrigerator that customer says is not cooling well on refrigerator compartment and has a semi stiff shelf. Checked shelf and found it is sliding in and out, but has a tiny bit of friction on the drawer and slides. Advised to have maintenance grease slides. I checked temp in the RC and found unit is cooling, however the airflow channels on the top shelf were completely blocked and air was not circulating to be able to produce a complete cool. I moved items out of the airflow channel and checked temps. Verified temperature dropped by over 13 degrees rapidly with proper airflow, and unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Round Rock, TX 78665
Chase
Job Details: 07/02/2021
"Arrived on site to check dishwasher for not drying. Entered diagnostics, no stored errors. Ran test cycle and all functions including heater check good. Advised customer on drying expectations. Customer is using rinse aid, refilled on site. Explained options for improving drying results, running hot water prior to starting, leaving door open after cycle and function of rinse aid. All checks good, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Brandon
Job Details: 07/02/2021
"Arrived on site to replace compressor, filter drier, coupler, and evaporator. After replacing and recharging the unit with 5.5 oz of refrigerant, unit started cooling. Customer also mentioned the lights not all working, I found freezer light and all the top lights in the RC not working, I replaced the freezer light module, still no lights, I replaced all other lights with a jumper to try and locate the bad module, still none of the lights came on, found failed LED power supply control, I replaced control, unit tested good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and found unit operating with airflow blockage from food which caused ice to form and further block air flow. Exposed evap and Cleared all ice. Replaced evap motor and thermistor. Advised customer to reduce storage to improve airflow.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Lampasas, TX 76550
Al
Job Details: 07/02/2021
Confirmed the unit had heat, but found the customers dryer ventilation system is heavily clogged. Customer will need to get ventilation system cleaned for unit to work properly. JOB COMPLETE"
We serviced a
GE MICROWAVE
Model RVM5160DH1WW
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and replaced fuse. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Buda, TX 78610
Tommy
Job Details: 07/02/2021
"Arrived onsite for dishwasher leaking, upon arrival customer stated unit was not operating as designed construction had messed with drain causing issues. Job Completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/02/2021
"Arrived on site to install previously diagnosed part. Removed gearcase and installed new gearcase. Customer let me use their sink and dish soap to remove grease from belt, splutch, and dust cover. Ran calibration and then auto diagnostics. Washer running as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Kayman
Job Details: 07/02/2021
Arrived onsite for washer not cycling and not draining properly. Upon inspection I found a lid latch error code stored in the unit. I replaced the lid latch assembly and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
JENN-AIR OVEN
Model JMW3430DP03
Near Austin, TX 78738
Robert
Job Details: 07/02/2021
Arrived on job to replace previously diagnosed part. After replacement test operation
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78746
Luis
Job Details: 07/02/2021
"Arrived on site for no ice and not powering on. At time of visit unit off and drain pump running,after pump shut off unit powered on,ran diagnostics ran external drain pump and unit reset itself diagnosed a defective external drain pump. Replaced external drain pump ran pump,no leaks from tubing and unit drained,ran diagnostics all test passed.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Waco, TX 76706
Tyler
Job Details: 07/02/2021
Arrived on site to complete sealed system repair that needed to be vacuumed out to verify if there are any leaks and then recharged with refrigerant upon arrival found unit unplugged. When I plugged in my vacuum pump it immediately sounded like my vacuum pump was gonna blow up then I unplugged my vacuum pump and checked voltage at the outlet and found 212.3 V and more coming from 120 V power source. I ended up having to run an extension cord to another 120 V outlet to safely run my vacuum then pull the vacuum on the fridge and found that there were no leaks in the unit I recharge the system with 6.3 ounces of refrigerant and then plug the freezer into my extension to get a safe 120 v. After letting unit run for 30 minutes I found that the psi ranges were accurate and there were no signs of leaking and the temperatures in the deep freeze drop very quickly I informed customer of my findings with the outlet and they had stated that unit had a previously repaired outlet before the issues with the freezer had started. Informed customer that they would need to get a proper electrician out there to verify the integrity of the outlet and figure out whats going wrong. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Andice, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that the unit is not drying the clothing on timed dry at 50 mins. Using my vent test kit, I tested the airflow to the unit and it failed. Customer advised that they had the vents cleaned recently after previous service call. I verified the vents going up to the attic and they were cleaned. I tested temps at the back vent with the hose on and temp range was 130-180 degrees. With the hose off, temps were within range at 163 degrees. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is an airflow issue with the vents going up to the roof that theyre possibly too long and referred me to the installation sheet in service matters tech sheets. Joel provided SR#7731150941. I removed and replaced the thermostat and cutoffs and retested. Unit is operating as designed. I explained the customer that someone will have to inspect the vent going up to the roof and refer back to the installation sheet. I provided the installation vent chart to the customer (photo). No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Cedar Park, TX 78613
David S
Job Details: 07/02/2021
Arrived on site for to install rc gasket. We installed the gasket and found the new gasket not sealing and tearing in multiple places already. I am ordering the complete door to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 LW10599404 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78681
Jimmy J.
Job Details: 07/02/2021
"Arrived on site for Low Ice Production - Bottom Freezer. Customer showed me ice bin and there was only one tray worth of ice inside bin. Took temps at ice maker vent and got 20. Took temp in fridge and got 43. Took temp in freezer and got 10. Removed evaporator cover and found frost pattern only built up on the bottom two tubes and half of third. We will need to schedule an SS tech to return. Ordering compressor, drier, coupler, and evaporator to have SS tech return and complete the repair. ; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 W11506635 (Coupler) and 1 WPW10608485 (Evaporator)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
Wesley
Job Details: 07/02/2021
Arrived onsite and found fridge and freezer only barely chilled. Found frost pattern indicating loss of coolant. See pic. Compressor drawing only .6 amps. Office to reschedule.; ordrng 1 W10160407 (Compressor) and 1 Tj90sf8404 (Access valve) and 1 WPW10143759 (Dye drier)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Scott
Job Details: 07/02/2021
Arrived on site replaced console and control. Unit started flashing errro code . Ordering control but recommended changing sensor first . Ordering sensor and control; ordrng 1 WPW10181986 (Sensor) and 1 W11528177 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 07/02/2021
We serviced a
MAYTAG WASHER
Model MVWC400XW1
Near Luling, TX 78648
Noah D
Job Details: 07/02/2021
"Arrived onsite to inspect unit for not washing quietly, upon inspection found the unit was working to specs but the customer was loading it unevenly. Tested loaded with 4 towels and found no issues. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Manor, TX 78653
Wesley
Job Details: 07/02/2021
Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Austin, TX 78717
Justin
Job Details: 07/02/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Luis
Job Details: 07/02/2021
"Arrived on site for no cool and damaged door. Pierced low side diagnosed a leak in the system,replaced evaporator compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,replaced damaged door and nameplate"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2021
"Arrived on site to inspect dryer not turning off. Upon further inspection, I test3d the unit by turning it on and turning the timer dial to the off position and the unit continued to operate. I removed and replaced the timer and retested and the unit is operating as designed. No lint observed during service, job completed."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/02/2021
"Arrived on site to replace both controls and UIs from previous diagnosis. Replaced parts, tested unit to 350, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near New Braunfels, TX 78130
Andrew
Job Details: 07/02/2021
Arrived on site to test unit for no ice production and water spilling over. Found ice maker not responding to diagnostics. Needing ic maker to fix issue. Office to reschedule.; ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78745
Luis
Job Details: 07/02/2021
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78130
Andrew
Job Details: 07/02/2021
"Arrived on site to replace previously diagnosed left side panel. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Austin, TX 78729
David Z
Job Details: 07/02/2021
Arrived on site to install previously diagnosed inverter to resolve compressor not running. Installed new inverter and reset unit. Verified compressor fired up and is cooling as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Del Valle, TX 78617
Jacob
Job Details: 07/02/2021
"Arrived onsite for unit mam noise. Heard the unit making some what of a loud noise from the freezer side. Pulled the unit away from the wall a little bit and kind of pushed on the wall in the freezer and noise would get less and less. Looked at the back part of wall and saw that the foam had moved, took flat head screw driver and pushed some of foam back inside and noise quieted even more. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78735
Luis
Job Details: 07/02/2021
Arrived on site for clicking complaint. Found noise from diffuser replaced diffuser assembly found crisper baffle also making noise ordering diffuser ; ordrng 1 WPW10169528 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/02/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on evaporator. Gained access to evaporator and found unit not defrosting. Performed diagnostics mode and tested defrost cycle and found pulsating voltage. Measured thermistor and found both in range. Found failed control not sending correct pulsating voltage.
We serviced a
GE REFRIGERATOR
Model GSH25ISXLSS
Near Austin, TX 78739
Robert
Job Details: 07/02/2021
Arrived on job for complaints of leaks from freezer. Found drain blocked with ice. Removed blockage and test drain. Also removed ice from bottom of freezer. No additional leaks detected at time of service.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Manor, TX 78653
Matthew
Job Details: 07/02/2021
Arrived onsite to replace control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2021
"Arrived on site to replace ice maker, filter housing, and ice container, after replacing all parts, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBRA
Near Georgetown, TX 78626
Tommy
Job Details: 07/02/2021
"Arrived onsite for refrigerator flipping breaker at random. Upon arrival found no damage to outlet or unit power cord or visible damage to control. Plugged unit back in and unplugged unit ice maker to isolate load spoke with customer on letting unit run for awhile and that I would return later this afternoon. Found all fans operating as designed and compressor operating as designed. Let unit run for about 4 hours found breaker did not trip with ice maker load taken away. Unit had bad ice maker motor causing tripReplaced ice maker and plugged in unit is now operating as designed. Job Completed."
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Killeen, TX 76542
Al
Job Details: 07/02/2021
"Arrived on site and inspected dryer not heating. Confirmed the complaint and checked the element, thermostat, cutoff and found the time was defective causing the malfunction. Removed and replaced it after authorization and unit works properly. JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near Killeen, TX 76543
Al
Job Details: 07/02/2021
Arrived on site and to install previously ordered parts. Found the trim (left and right side) plastic was broken not securing the glass. I went ahead and installed the handle and handle trim and reordered the trim. I ordered 2 for each side to prevent not completing the repaiR due to defective parts. NEEDS MORE WORK ; ordrng 2 W10761014 (Trim GLASS)s and 2 W10761018 (TRIM for Glass door)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 07/02/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Waco, TX 76704
Tyler
Job Details: 07/02/2021
Arrived on site for rains not allowing oven section of unit to kick on. Upon arrival customer stated that the igniter seemed like it would turn on but it was not igniting the gas or allowing gas to come out I then verified there was a solid 120 V connection between the igniter main control and the valve but during test I found the igniter was not gLowing hard enough to allow any gas to pass through the burner Ive been replaced igniter reassembled and tested the unit and found that the oven kicked on very quickly and loud for functionality and a very healthy flame to ignite. At this time unit is functioning as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 07/02/2021
Arrived on site to test unit for handle coming off. TestUnit and found loose screws. Secured handle screws test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TBB
Near Killeen, TX 76549
Al
Job Details: 07/02/2021
"Arrived on site and inspected a garage refrigerator with cooling issues. Confirmed the complaint and found the temperatures were 72/77. Accessed the evaporator and found NO frost pattern on the evaporator and a small ice buildup on the top right that was stagnant and contributing to the cooling issues. Determined this would be a sealed system repair.