Service History 699

Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site for customer complaint of noise issue, found noise coming from condenser fan motor, I replaced fan motor, unit tested good.
Near Elgin, TX 78621
Scott
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for not dispensing water , also unit has stopped making ice . Found valve had failed . Replaced valve .unit is now dispensing . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Brandon
Job Details: 09/25/2019
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site for customer complaint of unit not connecting to WiFi, time not keeping correct time, and screen going blank. Ordering control and console. ; ordrng 1 W11297714 (CONSOLE)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for interior microwave light of Built-in combination oven not working. Removed it from wall. Remove the covers. Replace bulb. Reassembled. Re-installed in the wall.
Near Cedar Creek, TX 78612
Cliff
Job Details: 09/25/2019
COOKTOP KITCHENAID KECC667BBL01 Arrived on site to replace controls for cooktop. Replaced appliance manager and user interface controls and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76549
Al
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect French door refrigerator not producing ice.Looked inside ice bin and unit had ice.All water lines were dry at the end of service.Unit operates as designed.Son may have disabled ice maker.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/25/2019
COOKTOP GE JGP333SET3SS "Arrived on site for customer complaint of some burners not lighting, I cleared orifices, unit tested good.
Near Austin, TX 78758
Paul
Job Details: 09/25/2019
COOKTOP KITCHENAID KICU509XBL00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the induction module, configured the cooktop per the model, & tested the unit. All four sections are working as designed. A couple of the customers pans do not have much steel in them causing loud buzzing. I went over this with the customer and advised getting pans with more steel in them. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose a washing machine that is not spinning. Tested unit and found capacitor not fully wired from factory. Rewired capacitor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 09/25/2019
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for oven not heating. Tested unit and found unit not heating due to bad control board. Ordering new control board W11122560. Office to reschedule.; ordrng 1 W11122560 (CONTROL BOARD )
Near Austin, TX 78747
Robert
Job Details: 09/25/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on job for complaints of drum not spinning. Found belt broken. Replaced belt and tensioner. Test operation all functions working correctly.
Near Austin, TX 78731
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Arrived on site for unit that had auto shut rail break. Removed and replaced right side slide assy and tested good
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site for no cool condition. Last visit found lack of frost pattern on freezer evaporator indicating loss of refrigerant. This visit found over frosting on freezer evaporator indicating a failing refrigerant valve. Removed and replaced refrigerant valve. All water connections were dry.
Near Belton, TX 76513
Arthur B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived onsite for customer complaint of SxS refrigerator not cooling both sections. Found evaporator all frosted over. Removed all ice build up. Check continuity on heater. Heater checks ok. Did found however, pin to heater on refrigerator harness bent. Straightened pin and installed new harness. Reassembled. Unit began cooling immediately. All water connections were dry at time of service."
Near Austin, TX 78703
Luis
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site for fresh food door issues. Found moisture inside of fresh food,found fresh food door not closing correctly,found bottom of door rubbing on inside liner. Raised fresh food door,door sealing and closing correctly, checked door seal good."
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Arrived onsite for the refrigerator that is not dispensing water. Ms stated the unit stopped dispensing water after the previous tech installed the evaporator cover. I gained access to the dispenser solenoid and found all the wire harnesses connected. I tested voltage at the solenoid while trying to dispense water and found no voltage at the valve. I tested the dispenser switch and found it good. I tested voltage out of the triton UI to the dispenser valve and found no voltage. The triton UI will need to be replaced to complete service. Ordering c-notes & W11323308 CNTRL-ELEC.; ordrng 1 C-NOTES (NEEDS AUTHORIZATION. and 1 W11323308 (CNTRL-ELEC)
Near Marion, TX 78124
Kevin
Job Details: 09/25/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site and found no saved error codes, set washer into a manual cycle and ran all functions and they passed, ran test 51 and all passed, ran calibration 52 and it passed properly. tub and basket are not centered properly and raised rear feet to improve this, still no error code for unbalanced load. Spoke with tech line and without any error codes and washer passing all test No further recommendations for repair were given. No water leaks from connections at time of service, job complete7725950451"
Near Austin, TX 78758
Paul
Job Details: 09/25/2019
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived onsite for the ice machine not making ice again. I found that when the flush cycle completed and the reservoir drained, the external drain pump running longer than normal. I found the external drain pump getting hot from running constantly because the drain hose was kinked causing it to trip power to the ice machine. I straightened the drain hose and tested the unit. The unit completed the flush cycle, drained, and started the harvest cycle. I went over with ms’s sister about the drain line and to make sure it doesn’t get kinked if the machine is pulled out and pushed back in the cabinet. I called techline and spoke with Dustin SR# 7725954439 and reported my findings and solution. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 09/25/2019
COOKTOP KITCHENAID KGCU462VSS02 Arrived on site for cooktop sparking. Performed diagnostics and tested. Found front left burner continues to sparking with all burners are off. Gained access to switch and found switch not setting on valve correctly. Corrected switch and tested operation. Tested operation and found all sparking when burners are on. Found back left burner cap not setting on burner correctly. Corrected cap and all tested good. Spoke with customer on user care guide.
Near Pflugerville, TX 78660
Scott
Job Details: 09/25/2019
MICROWAVE WHIRLPOOL WMH31017HS2
Near Round Rock, TX 78681
Lou
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator humming noises. Upon further inspection, I tested the fans and all fans are operating as designed. I could not get the unit to duplicate the noise the customer is hearing. I removed the FC door and drawers and the Evap cover and found the FC Evap with a good frost pattern, but it appears to have had ice built up on it at some point due to the evap fins layers over in the left upper corner. I put the FC section back together and leveled the unit. I checked the RC section and found moisture on the ice box housing at the opening. I found that the ice bin door gasket is not sealing to the ice box and will need to be replaced. I advised the customer of my findings. I am ordering the ice bin door I advised the customer to take a video of the noise should it happen again. No water leaks observed during service.; ordrng 1 WPW10549589 (door-ice)"
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 arrived on site for unit not cooling again. Upon arrival unit was cooling. Customer has recording thermostat in unit was almost to 70 all weekend. Started cooling Monday. Called technical support and spoke with Andy about issues and what has been replaced. He than sent issue to engineering and provided email address for further steps.
Near Austin, TX 78734
Andy
Job Details: 09/25/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lampasas, TX 76550
Al
Job Details: 09/25/2019
DRYER MAYTAG MED5500FW0 Arrived to inspect front load dryer not heating.Confirmed the complaint and removed and replaced the element.Reassembled and unit began heating.Unit did have a massive lint buildup inside.Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose an oven that is not heating. Tested unit and found igniter has heat wear and control board shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Luis
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL KSSC42QKS02 "Arrived on site for refrigerant leak in system. Replaced compressor,evaporator,heat exchanger,drier and installed the updated main control. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Leander, TX 78641
Jonathan
Job Details: 09/25/2019
WASHER MAYTAG MVWB766FW0 (JM) Arrived on site for washer that would not turn on. Inspected unit and work area. Checked voltage coming out of the washer plug outlet and found that the outlet had reverse polarity. I tested other outlets and found other outlets were normal. Took an extension cord and ran it from a working outlet and still had a problem with the washer not turning on. Tested voltage to the unit and found voltage. Tested DC voltage going to the UI. No voltage found. Removed and replaced failed control with new control. Tested unit and ran through diagnostics mode. All tests ran good with no faults. All water connections were dry.
Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
WASHER MAYTAG MHW5500FW0 "Arrived on site for customer complaint of unit not draining, spinning, or unlocking, found drain hose shoved to far into drain pipe causing vacuum and not draining. Also found hot and cold water lines were reversed, I switched water lines, and I ran diagnostic test cycle, all functions passed. No leaks"
Near Driftwood, TX 78619
Brandon
Job Details: 09/25/2019
OVEN WHIRLPOOL WEG750H0HZ0 "Arrived on site for customer complaint of unit not working after a storm and power outage. I found unit was in store demo mode, I took it off demo mode, unit tested good"
Near Round Rock, TX 78681
Paul
Job Details: 09/25/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer not draining. Ms stated when I arrived that the washer was working it just doesn’t fill with enough water. I tested the unit and there were no stored error codes. I ran auto diagnostics and found it working as designed. I ran the deep water wash cycle and found the unit filling properly to the correct water level with no clothing in the basket. There were no water leaks present at the time of service. There were no water leaks present at the time of service. Call complete."
Near Cedar Park, TX 78613
James
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site and tested operation. I found evaporator has half frost pattern. I found unit has already had sealed system repair and has dye drier and process stub. Tested pressure and found unit low on refrigerant which is causing cooling issue. Inspected with uv light for leaks and found no dye. Verified dye in system at drier service port. Called tech line and spoke to Butch #7725952042. Instructed customer of findings and due to leak being internal there is no recommended repair at this time. Job complete.
Near Hutto, TX 78634
Paul
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW7500GC0 "Arrived onsite for the washer with the start button not working. Ms stated the unit works fine until she pauses a load and then tries to restart it. She stated the door lock light starts flashing and she has to unplug power to get the unit to work again. I checked stored error codes and found an F5E1, F0E3, F7E8, F2E1, & F5E1. I went over overloading the washer with ms. I ran service test 51 and the unit worked as designed. I ran manual door lock and was able to see the lock fail. I replaced the door latch assembly and tested the unit. The unit works as designed. Call complete."
Near Harker Heights, TX 76548
Al
Job Details: 09/25/2019
RANGE WHIRLPOOL WFE515S0EB1 Arrived to inspect glass on range damaged.Confirmed the complaint and removed and replaced both inner and outer glass.Reassembled and unit operates as designed.Job complete.
Near Austin, TX 78729
Lou
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to install previously diagnosed and ordered part. Due to the wiring harness at the bottom left corner of the door being damaged as diagnosed at previous service call, I removed and replaced the left FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Robert
Job Details: 09/25/2019
WASHER MAYTAG MVWB765FW2 Arrived on job for complaints of new noise. Found the stater screw not secured causing noise. Corrected and added thread lock to screw. No leaks detected at time of service.
Near Austin, TX 78753
Joseph C.
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for “unit will not complete wash” complaint. Inspected unit and found actuator error. Removed and replaced actuator. Unit will not come out sense mode. Found both solenoids on valve, with no continuity. Ordering new valve. Bringing control with me, just in case. Shut off water supply, due to leak where hose mounts to valve. Will need to address that issue. ; ordrng 1 W11210459 (valve)"
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to replace previously ordered parts. Prior to replacing compressor and evaporator found evaporator fully encased in frost due to defrost failure. Re-tested unit and found controls not registering closed bi-metal even though it’s encased in ice. Verified heater and bi-metal are good. Replaced controls and found issue corrected. All is working properly at this time and no leaks were found at time of service.
Near Temple, TX 76502
Chase
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Near Cedar Park, TX 78613
James
Job Details: 09/25/2019
REFRIGERATOR LG LSXS26386S/00 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 5.82oz 134a. Updated software with jig and tested operation. Unit tests good. Job complete"
Near Austin, TX 78745
Robert
Job Details: 09/25/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on job for complaints of warm temperature. Found cover in refrigerator cover in ice. Ordered cover and customer will defrost. ; ordrng 1 W10887790 (cover-evap)
Near Austin, TX 78703
Wesley
Job Details: 09/25/2019
RANGE KITCHENAID KDRS467VSS04 Arrived onnsite and repaired unit switch with a shim. Unit door is closing properly. All checks good.
Near Kyle, TX 78640
Robert
Job Details: 09/25/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of rear seal came off. Replaced seal and test dryer.
Near Austin, TX 78741
Leonardo
Job Details: 09/25/2019
RANGE WHIRLPOOL WFE301LVQ0 Arrived on site to test unit for broiler not working properly Broiler & bake was working properly at this time. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 09/25/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit making small ice and melting, found filter needed to be replaced and condenser needed cleaning, I removed the filter and ran diagnostic tests, unit tested good.
Near Austin, TX 78717
Lou
Job Details: 09/25/2019
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the burner caps and tested all burners. All burners operated as designed. No gas leaks detected during service, job."
Near Austin, TX 78746
Tyler B.
Job Details: 09/25/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived on site for unit building frost under ice bucket, found chute not sealing properly, also found cover mining top hooks to seal off upper ice compartment. Will need to complete repair. No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 W11126296 (cover-frnt) and 1 WPW10291905 (seal) and 1 WPW10293211 (chute)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4950XW1 "arrived on site to inspect washer not operating. Upon further inspection, the customer advised that the unit is making a clicking noise. Plugged the and attempted to put it in a wash cycle and the unit began to click. I could tell it was the actuator making the noise as it was trying to shift from agitate to spin. I tested the unit in diagnostics showing error code F7E5-shifter fault. Once the test got to agitate, it actuator began to click. I followed the testing procedure for the actuator and found it had no resistance. I removed and replaced the actuator and calibrated the unit. Retested and it operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW4855HW1 Arrived on site and tested operation. I found no faults in memory. Ran auto diagnostics and found all functions test good. Tested unit for level and found unit not sitting firmly on all four feet. Corrected issue and ran drain and spin cycle to visually observe spin. Unit operating as designed. Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 09/25/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found freezer fan motor and controls shorted out. Main control, dispenser control, pantry control, and freezer fan motor will need to be replaced to complete repairs. Autho is needed.; ordrng 1 CNOTES (AUTHO ) and 1 W11036562 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Robinson, TX 76706
Arthur B.
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for customer complaint of dishwasher not moving water. Found sump n motor faulty. Removed and replaced sump n motor. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended.No other issues found. All water connections were dry at time of service."
Near Round Rock, TX 78681
Lou
Job Details: 09/25/2019
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit non responsive. I checked voltage at the outlet and got 124V. I removed the console to check voltage at the control and found the control light not on and the control dead. I removed and replaced the main control and calibrated. Placed the unit in diagnostics and tested. Unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 09/25/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for soap sitting at bottom of tub . Found unit is not getting water . Found valve failed . Replaced valve. No water leaks detected at time of service . Job complete .
Near Kyle, TX 78640
Kevin
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW8620HC1 Arrived on site and inspected washer and found cosmetically damaged unit was actually the dryer and called in incorrectly. Washer is in an assisted living community set up in a communal laundry room and
Near Austin, TX 78701
Wesley
Job Details: 09/24/2019
DRYER WHIRLPOOL WED8620HC1 Arrived on site and found improper electrical at wall. Advised customer on findings. Dryer is working otherwise.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/24/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven having error code F8-E1. Performed diagnostics mode and checked verified fault codes. Tested cooling fan in manual test mode and operating. Removed unit and found wire harness not in correct position (see SD-QuickPic). Corrected wire harness and installed unit. Tested operation, preheated unit to 350°. All tested good."
Near Bee Cave, TX 78738
Andy
Job Details: 09/24/2019
WASHER LG WM3570HWA "Arrived on site for washer leaking. Tested and inspected unit and found unit leaking at bellow. Ordering clamp assembly, 2 hour job, office to schedule. Will also need LG bellow tool. Advised customer to be careful and keep eye on unit in case of water damage. Customer signed waiver. ; ordrng 1 ACA56078801 (CLAMP ASSEMBLY ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (BELLOW TOOL)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for unit water line connection. Found fitting was pulled off unit line, was able to un do and reconnect line and tested good. No leaks on site"
Near New Braunfels, TX 78130
Kevin
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found customer has defrosted it, it is Disconnected from power source. While disassembling fresh food section found multiple signs of previous failed field repair. Customer states this refrigerator was purchased from Big Lots as a resale item. Found evaporator cover and, fresh food evaporator housing were broken by previous repair attempt. Several screw points were stripped also. Spoke with MS, Refrigerator will need to be researched with whirlpool. Uploaded several pictures.
Near Volente, TX 78641
Cliff
Job Details: 09/24/2019
WASHER MAYTAG MHW8200FC0 Arrived on site to diagnose a washing machine that is giving error codes. Tested unit and found exercising and diagnostic caused by soap usage. Advised homeowner on proper soaps to use to prevent issues.
Near Austin, TX 78704
Wesley
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KBRS22ETSS01
Near Buchanan Dam, TX 78609
James
Job Details: 09/24/2019
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. I found lid lock error and unit not starting cycle. Installed new lid lock and tested. Unit tests good. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Arrived on site for refrigerator not dispensing water and gasket torn. Inspected unit and work area. Found right door gasket torn. Tested water dispenser and found no water. Removed water filter and tested, found working. Inspected water housing and found part the engages filter was stuck. Corrected filter housing and tested. All tested good, no water leaks detected."
Near Austin, TX 78746
Paul
Job Details: 09/24/2019
RANGE KITCHENAID KSGB900ESS0 Arrived onsite for the range with the burners to high. I tested all of the open top burners and found them working as designed. Ms stated that after it was originally installed the flames were adjusted. I explained that the low flame would have been adjusted but not the high flame. I found all of the burners responding to the knob settings correctly and working as designed.
Near Austin, TX 78747
Leonardo
Job Details: 09/24/2019
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site to test unit for valve not sitting straight. Test unit and fond far left knob and valve not sitting straight. Removed valve cover and found loose valve. Secured valve no leaks present job complete.
Near Driftwood, TX 78619
Robert
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace evaporator motor in refrigerator. After replacement run test #39 and sensor showed good. No leaks detected at time of service.
Near Austin, TX 78721
Joseph C.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “icemaker not making ice and ice buildup on back wall” complaint. Inspected unit and found icemaker valve leaking. Ordering new valve. No leaks detected, at time of service.; ordrng 1 WPW10279909 (valve-inlt)"
Near Kyle, TX 78640
Brandon
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for customer complaint of frost build up, I had to form the gasket after doors were reversed, unit tested good."
Near Georgetown, TX 78633
Al
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 Arrived to inspect side by side refrigerator with a puddle underneath in the front.Confirmed the complaint and noticed the previously installed tubing was replaced in March of this year was too long for the fitting and was leaking at the joint.I removed the tubing and cut it to fit properly into the fitting and the leaking stopped.All water lines were now dry at the end of service.Job complete.
Near Marble Falls, TX 78654
James
Job Details: 09/24/2019
TRASH COMPACTOR GE UCG1680LSS Arrived on site and tested operation. I found that the drawer was stuck shut and the ram is up. I was able to free the drawer and found a loose roller. Secured roller and tested operation. Unit tests good. Job complete
Near Austin, TX 78722
Tyler B.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for unit not making ice. Found not water in the mold. Tested ice maker and motor wasn’t turning, replaced ice maker, than filled and tested good. No leaks on site"
Near Kingsland, TX 78639
James
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Arrived on site and tested operation. I found temperature at 58 degrees. Inspected evaporator and found frost pattern is only at the capillary tube input to evaporator. Evaporator no sweating and has oil residue present. Unit will need new evaporator and compressor to repair. ; ordrng 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10237328 (compressor) and 1 WPW10455863 (evaporator)
Near Austin, TX 78721
Joseph C.
Job Details: 09/24/2019
DRYER WHIRLPOOL WED7590FW1 Arrived on site for “unit shuts off halfway through dry cycle” complaint. Ran cycle and found weak relay on control. Removed and replaced control. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Leander, TX 78641
Jonathan
Job Details: 09/24/2019
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site for oven having residue on glass and outer door (see SD-QuickPic). Inspected unit and work area. Remove residue with dryer racer and found residue to be brown. Found was very movie with dryer racer. Call tech whirlpool line and spoke with Kurt (sr# 7725940566). Found operating normal. All tested good.
Near Pflugerville, TX 78660
Scott
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB02 Arrived on site for no ice . Ran harvest cycle and unit stopped about a 1/4 way into cycle . Replaced IM and reran harvest cycle . Unit completed cycle . No water leaks detected at time of service . Job complete .
Near Kyle, TX 78640
Brandon
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for customer complaint of frost, found the gasket was not formed after the doors were reversed, I formed the gasket, unit tested good."
Near Burnet, TX 78611
James
Job Details: 09/24/2019
WASHER WHIRLPOOL MVWC415EW2 Arrived on site and ran diagnostics. I found lid lock error but lid lock is functioning properly. Tested lock and switch and found to be good. I found control has failed causing error. Installed new control. Ran calibration and diagnostics. Unit tests good. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite to test unit. Unit not heating. Test unit found open heating element. Will need new element & new board.
Near Georgetown, TX 78633
Arthur B.
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for customer complaint of dishwasher handle loose. Found door handle missing tightening screw. Removed and replaced door handle. Door now secured to front panel. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM00 Arrived on site for no ice and no water condition. Tested unit and water would not flow through filter housing. Found that the filter housing was not properly being depressed by the filter. Reseated and tested. Water dispenser now works and icemaker cycles and fills properly. All water connections are dry.
Near Austin, TX 78730
Paul
Job Details: 09/24/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for the refrigerator that is only cooling good on the lower shelf and everything gets warmer towards the upper shelf. I found the evaporator fan motor running. I found the evaporator iced up. I found all thermistors good. I started defrosting the unit to further diagnose and found the drain tube restricted. I found the tube completely plugged causing the issue. I also found the clips on the cover broken because of the ice swelling. Need to replace the evaporator cover, defrost the evaporator, and remove the restriction in the drain line. I sealed the drain tube back in place. Ordering WPW10501260 COVER-EVAP. ; ordrng 1 WPW10501260 (COVER-EVAP)"
Near New Braunfels, TX 78130
Kevin
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW8540FW0 "Arrived on site and found F5E2 error code. Ran a diagnostic cycle and door latch is operating properly. Customer states control panel makes beeping noises randomly. Replaced control panel, no water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 09/24/2019
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site for oven light not staying on or can’t get it to turn on . Checked and found switch good . Control relay had failed . Replaced control and light consistently turning on/ off bye door and control. Job complete .
Near New Braunfels, TX 78130
Kevin
Job Details: 09/24/2019
WASHER WHIRLPOOL WFW8540FW0 "Arrived on site and found F5E2 error code. Ran a diagnostic cycle and door latch is operating properly. Customer states control panel makes beeping noises randomly. Replaced control panel, no water leaks from connections at time of service, job complete."
Near Florence, TX 76527
Al
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived to inspect dishwasher not washing.Confirmed the complaint and ran diagnostics and motor never powered on.Removed and replaced the pump and motor.Reassembled, tested and unit tested as designed.All water lines were dry at the end of service.Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 09/24/2019
WASHER MAYTAG MVWB855DC3 "arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise the unit is making. The nit is making a squeaking noise during agitation mode. I placed the unit in diagnostics and tested and the unit operated as designed. I tilted the unit back and checked underneath and found a large amount of gearcase oil on all f ur panels, the drain pump and recirculating pump. I advised the customer of my findings. I removed and replaced the gearcase and clutch and calibrated the unit. Retested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 09/24/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found saved error codes F3E2, F8E1, F0E4, F9E2. Found cold and hot water valves are no longer working. Replaced both valves and control board and ran calibration 52 and test cycle 51 and both completed properly. Found waterline on hot water side does not spin freely win tightened. It is not leaking yet but still recommended that it be replaced. No water leaks from connections at time of service, job complete."
Near Austin, TX 78751
Joseph C.
Job Details: 09/24/2019
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for “broken oven door” complaint. Inspected unit and found door handle trim broken. Ordering new door handle trim vent.; ordrng 1 WPW10310922 (trim-vent)
Near Austin, TX 78744
Leonardo
Job Details: 09/24/2019
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site to test unit for unit not working correctly. Test unit and found upper switch holder stuck in the close position while door opened. Secured switch holder test unit and unit test good job complete.
Near Leander, TX 78641
Jonathan
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door. Removed door and went to install new and found black door on hand. Need stainless steel. . Office to schedule appointment when ETA is available.; ordrng 1 LW11026425/STAINLESS (FC DOOR) and 1 SEENOTE (SCH APT)
Near Cedar Park, TX 78613
Cliff
Job Details: 09/24/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found half voltage at wall outlet indicating failed breaker. Homeowner will need electrician to complete repair.
Near Cedar Park, TX 78613
Lou
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "arrived on site to inspect refrigerator shelf brackets. Upon further inspection, I found that the RC drawer frame is broken and not supporting the drawers or the glass shelf. I am ordering the frame and support and No water leaks observed during service.; ordrng 1 W10662015 (support) and 1 WPW10423799 (frame)"
Near Austin, TX 78723
Joseph C.
Job Details: 09/24/2019
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for “no water coming into unit” complaint. Inspected unit and found water comes in, just fine. Unit is not draining water. Found drain pump defective. Unit has never been occupied. Customer had been checking unit functionality, in preparation for future tenant. No leaks detected, at time of service."
Near Georgetown, TX 78633
Al
Job Details: 09/24/2019
MICROWAVE KITCHENAID KEMS309BSS01 "Removed and replaced the UI and AM. I got the same error codes, so I called WPTL and spoke with Sterling at whirlpool tech line It was determined that there is a major communication breakdown in the unit.There is possibly a Fuse is blownI Checked voltage at MW No voltage to manager normal caused by fuse at MW AMUnit will need a MW AM and the Oven AMSR 7725939456Codes remained the same after changing the parts.Needs more work; saved tckt"
Near Bartlett, TX 76511
Arthur B.
Job Details: 09/24/2019
OVEN KITCHENAID KOSE500ESS01 "Arrived onsite for customer complaint of wall oven dropping temperature and not baking properly. When arrived, oven was already preheated to 400F. Used temperature probe and found oven with 10F of displayed temperature. Call WPL Techline Robert SR#7725943097 and advised unit is working as designed. Baked on batch of biscuits @ 350F for 14 mins and found golden brown. Also bake one batch of crecent rolls @325F convection for 12 mins. Batch was golden brown as well. Unit works as designed. No other issues found."
Near Dripping Springs, TX 78620
Robert
Job Details: 09/24/2019
OVEN KITCHENAID KEBC107KSS05 Arrived on job for complaints of no heat. Found tco open. After replacement test operation.
Near Harker Heights, TX 76548
Al
Job Details: 09/24/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to inspect dispenser issues.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.
Near Austin, TX 78733
Paul
Job Details: 09/24/2019
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for the dryer not coming on. When I arrived I unplugged power, reconnected after 30 seconds, activated the door switch lever to make sure it was good, and powered on. The unit came on and worked as designed. I tried to wiggle the wall receptacle and couldn’t get the unit to fail. I ran diagnostics and found an F6E3 & F2E1 error. I erased the errors and tested the unit. The unit is working as designed. Call complete."
Near Austin, TX 78717
Scott
Job Details: 09/24/2019
WASHER MAYTAG MVWB725BW0 "Arrived on site for unit not wanting to start . Only error was du . Found latch would just click but wouldn’t lock . Replaced latch ,unit ran diagnostics cycle complete . All checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78750
Cliff
Job Details: 09/24/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site today and noticed a refrigerator with slow ice production and no LEDs operating. Found failed LED control board and motor error saved for icemaker. Both parts will need to be replaced to complete repairs. No leaks were found at time of service; ordrng 1 W10830288 (cntrl-elec LED)
Near Georgetown, TX 78633
Al
Job Details: 09/24/2019
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer issues.Mr. explained to me the door pops open during drying cycle.Confirmed the complaint and found the 4 screws holding the door were very loose.I tightened the screws and the door remained closed with only a small blanket inside.Ordering catch and strike for customer 1 W11366436 (STRIKE) and 1 WP3389441 (CATCH )"