Service History 698

Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 "Arrived on site for unit not dispensing ice. Removed panel and found back panel that holds ice door pin broken and would need back dispenser panel to repair. Parts diagram has part shown but not on list. Item is #1 in dispenser parts in breakdown, but can not find, advised Custer that I would have parts look for possible part and will call if one can be found, collected service fee; ordrng 1 CNOTE (PARTS RESEARCH) and 1 CNOTE (OFFICE RS)"
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/11/2019
DRYER WHIRLPOOL WED4850HW0 Removed and replaced open cues and switch. Found unit is overheating regardless of the setting it’s just too hot. Will need thermostat.; ordrng 1 WP3387134 (thrmst-fix)
Near Lockhart, TX 78644
Scott
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not finishing cycle . Found cold water valve had failed . Replaced valve . Didn’t have valve and took valve fro job 238616. Ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Moody, TX 76557
Dylan T.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DC4 Arrived on site customer complaint was washing machine was not adding enough water for her but it’s just the way the washing machine is shut her to use the deep cycle wash for it to add more water in the washing machine everything else work great no error codes all lines are dry
Near Georgetown, TX 78626
Tyler B.
Job Details: 11/11/2019
DRYER SAMSUNG DV52J8060EW/A2 "Arrived on site for unit starting when door shut, found relay on board stuck, replaced control and tested goodControl
Near Temple, TX 76502
Dylan T.
Job Details: 11/11/2019
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A Arrived on site customer complaint was refrigerator is making noise but she said It had stopped making the noise and hasn’t heard it took the icemaker out look at the fan motor everything is running perfectly fine and making ice cannot find anything wrong all lines are dry
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/11/2019
WASHER MAYTAG MVWB835DW4 Arrived on site for unit that will power up and then sit there. Tested unit to find that the water valve was not allowing the water to fill to start the cycle. Replaced water valve and unit now operates properly with no water leaks.
Near Austin, TX 78745
Luis
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for cooling issue. Per customer unit shutting itself off then will power on after a couple mins. Ran diagnostics found unit shutting off diagnosed faulty main control,installed a new main control powered unit on unit working as designed"
Near Austin, TX 78745
Leonardo
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL DU3000XL0 Arrived on site to test unit for unit not washing. Test unit and found unit getting plenty of water and plenty of pressure. Wash motor working correctly found soap dispenser closed not opening. Advised customer to just put soap in at bottom job complete
Near Temple, TX 76504
Dylan T.
Job Details: 11/08/2019
DISHWASHER LG LDF5545ST Arrived on site install the main board unit turned on started running can’t text much because it’s at Home Depot without the right connections
Near Bastrop, TX 78602
Cliff
Job Details: 11/08/2019
RANGE WHIRLPOOL WFE540H0ES0 Arrived on site to diagnose a range with a damaged glass top. Found top replaced on previous trip was defective causing damage after only a day of use. Replaced glass top and found all is functioning properly at this time.
Near Hutto, TX 78634
Tyler B.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for unit not heating. Removed panel and found element open. Replaced heater and tested good
Near Austin, TX 78730
David
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to diagnose a refrigerator that was causing fresh food to spoil quickly. Performed a diagnostic and examination on the unit and found temperatures were set to almost fully cold, with the refrigerator section almost bare. Only a couple items were down there at all, and temperatures were getting very cold. With freezer air blowing almost directly on the items it was causing them to get cold enough to spoil. Temp found to be around 36 with door open shortly. Please note this unit is also located in the garage, which does cause an issue with environmental variables. Advised increasing the temp a little, and also putting more items in to absorb some of that cold and airflow. No issue seen with Evap, and frost pattern was good. No other issues found, and all is working as designed. Call complete."
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/08/2019
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for unit with not power. Found fuse open, replaced and tested good"
Near Bastrop, TX 78602
Cliff
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace hub and wash plate for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Waco, TX 76706
Arthur B.
Job Details: 11/08/2019
WASHER MAYTAG MVWC415EW1 Arrived onsite. Customer advised she was under impression unit was under warranty. Advised unit is not under warranty. Cancelling services due to customer not having funds to repair.
Near Austin, TX 78744
Leonardo
Job Details: 11/08/2019
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for gas smell when oven on. Test unit and found gas smell coming from oven when trying to ignite normal operation of unit. Still test unit for leaks and no leaks present at this time. Job complete
Near Salado, TX 76571
Al
Job Details: 11/08/2019
DRYER ELECTROLUX EIED55HIW0 Arrived to inspect Electrolux front load dryer with grounded element error code.Confirmed the complaint and removed and replaced the heater assembly.Reassembled and unit tested as designed.
Near Waco, TX 76706
Arthur B.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite to install new cycling thermostat to dryer from prior tech’s diagnosis. Removed and replaced cycling thermostat. Reassembled and tested. Unit now heats and tumbles as designed. Dryer vent and lint trap clean of lint at time of service.
Near Manor, TX 78653
Joseph C.
Job Details: 11/08/2019
OVEN WHIRLPOOL WFE525S0HS1 Arrived on site for “door seal pulled through cabinet” complaint. Inspected unit and found door gasket end exposed into cabinet. Adjusted end of gasket back under lip of inner cabinet. Unit is performing as designed. Gave customer leave behind. iPad shut down before I could take picture of it.
Near Waco, TX 76704
Arthur B.
Job Details: 11/08/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer not draining. Found drain pump motor not moving. Removed and replaced drain pump, reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service."
Near Elgin, TX 78621
Cliff
Job Details: 11/08/2019
REFRIGERATOR FRIGIDAIRE FPHB2899LFB Arrived on site to diagnose a refrigerator with no ice or water dispensing. Found user interface control shorted out. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Leonardo
Job Details: 11/08/2019
RANGE WHIRLPOOL WGE745C0FS00 Arrived on site to test unit for broken cooktop. Replaced cooktop , test unit and unit test good job complete.
Near Seguin, TX 78155
Robert
Job Details: 11/08/2019
REFRIGERATOR MAYTAG MFI2569VEM1 "Arrived on job for complaints of display turning off. Found the control not supplying power. Replaced control, if issue continues recommend replacement of UI control."
Near Austin, TX 78737
Brandon
Job Details: 11/08/2019
WASHER MAYTAG MVWB835DW3 "Arrived on site to replace faulty UI consol, valve, and harness, after replacing, unit tested good."
Near Hutto, TX 78634
Paul
Job Details: 11/08/2019
DRYER WHIRLPOOL WGD6620HC0 "Arrived onsite for the dryer that went completely dead, no lights or power, and the breaker was reset. I found the UI harness molex connector at the control not snapped in. I snapped it in place and the unit is working as designed. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 11/08/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for no display on UI. Did a hard restart at breaker. Unit came back on . Went thru set up and checked for errors . No error codes . Did recomend that customer gets WiFi set up in unit for any up dates. Jobcomplete .
Near New Braunfels, TX 78130
Robert
Job Details: 11/08/2019
DRYER WHIRLPOOL WED5000DW2 "Arrived on job for complaints of noise during operation. Tested unit. Found that something was stuck In the seal, removed a debris. Tested unit. Unit test good. Job complete"
Near Austin, TX 78729
Tyler B.
Job Details: 11/08/2019
REFRIGERATOR KENMORE 106.5110311 Arrived on site for unit not cooling. Found unit to have a very low frost pattern. Unit has lost Freon. Will need compressor and evaporator to repair spoke with cs for parts find and call with quote; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (2HR) and 1 CNOTE (EVAP ) and 1 COMPRESSOR and 1 TJ80SF8404 and 1 WPW10143759 (dryer)
Near Cedar Creek, TX 78612
Cliff
Job Details: 11/08/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Arrived on site to diagnose a refrigerator that is leaking since last repair. Found fill tube for icemaker slightly misaligned causing leak. Realigned all parts and components properly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78727
Tyler B.
Job Details: 11/08/2019
OVEN WHIRLPOOL CWG3100AAE "Arrived on site for sensor replacement. Removed and replaced and tested good
Near Austin, TX 78745
Kevin
Job Details: 11/08/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and and inspected dryer and found power at terminal block is correct, dryer is heating, found no airflow through lint screen. Disconnecting vent hose from windscreen returns airflow to dryer. Spoke with apartment maintenance they will need to clear the vent to the exterior of the building before dryer can be used again. Dryer is new and there is no lint buildup at this time, job complete"
Near Austin, TX 78704
Wesley
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW3090JW0 Removed onsite and installed control. Unit is now operating as designed.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onnsite and did not replicate leak. Tested thoroughly. No leak present. Advised customer onnleak preventative maintenance. All checks good. Unit is now operating as designed.
Near Killeen, TX 76549
Al
Job Details: 11/08/2019
WASHER MAYTAG MVWC415EW2 "Arrived to inspect washer making a high pitch before, during and after spin cycle.Determined the gear case was the issue
Near Cedar Creek, TX 78612
Cliff
Job Details: 11/08/2019
MICROWAVE MAYTAG MMV4205FZ0 Arrived on site to diagnose a microwave that will not turn on. Tested unit and found failed door switch and bad fuse. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76542
Al
Job Details: 11/08/2019
OVEN WHIRLPOOL WFE515S0ES2 Arrived to inspect door issues.Confirmed the right hinge was defective.R&R the hinge.Reassembled and unit now operates as designed.Job complete.Customer satisfied
Near Austin, TX 78741
Kevin
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SMYB02 "Arrived on site customer complaint is noises from refrigerator, set refrigerator into a diagnostic cycle and manually turned on every function in the refrigerator has an discussed the noise. Customer states that none of the sounds in diagnostic cycle are the issue. Spoke with techline and documented 7726327429"
Near Temple, TX 76502
Dylan T.
Job Details: 11/08/2019
COOKTOP FRIGIDAIRE FFGC3626SS 3578# gate code Arrived on site well the new cooktop out of the box found numerous scratches on the cooktop needs to be re-ordered and customer rescheduled; ordrng 1 809218331 (main top)
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2019
REFRIGERATOR FRIGIDAIRE LGHX2636TF "Arrived on site for customer complaint of unit making noise, found noise coming from condenser fan hitting housing, I adjusted unit, tested good."
Near Austin, TX 78736
Leonardo
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for unit leaking. Test unit and found float housing nut was loose. Secured housing test unit and unit test good no leaks present at this time. Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics #120 tested good #97 and no water came out heard the valve kick on but no water. Saw a little ice build up on ice maker fill tube. Ordering valve and fill tube. ; ordrng 1 W11312191 (valve) and 1 W11366500 (FILL TUBE )
Near Round Rock, TX 78681
Paul
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for the washer displaying an F8E1 error message again. I confirmed the error code and deleted it. I ran diagnostics steps 1, 2, & 3. I found the hot water valve failing again. The valve would open for 3 seconds and then partially shut with 125VAC to it only passing a small amount of water thru and the coil would start humming loudly. I could disconnect the molex connector from the valve and then plug it back in and the valve would open again fully for 3 seconds again. It was too late to call techline. I explained all of this to the customer and that we would be in contact tomorrow during normal business hours. Ordering c-notes.; ordrng 1 C-NOTES (CS TO CALL TECHLINE ABOUT THIS ISSUE.)"
Near Austin, TX 78726
Tyler B.
Job Details: 11/08/2019
DISHWASHER KITCHENAID KDTE334DSS0 "Arrived onsite for unit not powering on. Found panel to be failed, found panel under 5yr warranty. Replaced panel and tested good"
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2019
WASHER LG WT7200CW "arrived on site to inspect washer error code. Upon further inspection, I found error code E0-drain pump. Also, I found that und that the basket was full of water to the tub ring. Using my wet vac, I removed the water and tested the unit. When the drain pump was to come on, it made a humming sound and the remaining water drained out. I removed the drain hoses and inspected the drain pump. I found that the propellers were difficult to turn as if something was wedged inside. I could not see anything inside though. I advised the customer that the unit will need a drain pump and I would have to order it. I advised that the earliest I could get back would be 11/12/19. Customer contacted the office to get an earlier date. I’m ordering the drain pump and office to schedule return service. No water leaks observed during service, unit left unplugged for safety.; ordrng 1 5859EA1004F (DRAIN PUMP)"
Near Seguin, TX 78155
Robert
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on job for complaints of noise. Found that the evaporator motor causing noise. Fan sent was defective. Ordered new motor with harness. ; ordrng 1 W11178684 (FAN MOTOR )
Near Austin, TX 78739
Luis
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site for water leaking and temp issue. Found frozen drain obstruction in drain,removed obstruction checked water flow through drain good. Upper portion on fresh food reading 33° middle section 37° and lower 38° with setting set at 35° advised customer to store produce and vegetables at very bottom drawers and fruit closure to middle section"
Near Bertram, TX 78605
James
Job Details: 11/08/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site and tested operation. I found evaporator frozen again and unit will not defrost. I found no voltage getting to heater. Tested voltage at control and found to be good on the heater circuit. Tested at connections and found wire not locked into molex at the fresh food liner ceiling. Pushed wire into molex and tested. Unit now defrosting. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 11/08/2019
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer push start switch not working. Upon inspection found that the switch had fallen off. Took control panel off and reattached start switch and dryer tested good. Heating good. Complete
Near Austin, TX 78736
Kevin
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and found refrigerator is unplugged, refrigerator has been off for several days. Apartment maintenance reports that compressor was hot to the touch and it was not running. there was very little amp draw. Interior temperature was 60° spoke with LM and sent a picture of evaporator after running it for 20 minutes, with no frost pattern. A new compressor will be needed to correct the issue.; ordrng 1 SEALEDSYSTEM and 1 W10143759 (drier (service)) and 1 W10309988 (compressor) and 1 WP2188823 (evaporator)"
Near Austin, TX 78736
Kevin
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Arrived on site and found refrigerator has not been defrosted, attempted to remove rear panel in freezer and vent cover broke. Requested that apartment maintenance have the roof raider completely defrosted on the return visit, not in the process; ordrng 1 13024803 (grille) and 1 W10308414 (cover-evap)"
Near Lampasas, TX 76550
Al
Job Details: 11/08/2019
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer filling issues.Service tested the unit and unit did not fill in required time. On step 4 of diagnostics he flow of water was non existentUnit will need a valve to complete the repair.All water lines were dry at the time of service.NEEDS MORE WORK Customer rescheduled for 11/11/19.Needs AM appointment ; ordrng 1 W11165546 (VALVE)
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2019
RANGE WHIRLPOOL WEE730H0DW0 "Arrived on site for customer complaint of right front burner staying on high, found faulty switch, I replaced switch, unit tested good."
Near Smithville, TX 78957
Cliff
Job Details: 11/08/2019
DRYER HOTPOINT HTDX100ED0WW Arrived on site to inspect and clean dryer. Expected unit and found no worn out parts or mechanical failures. Performed thorough cleaning on dryer and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78665
Paul
Job Details: 11/08/2019
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived onsite to replace the previous diagnosed parts. I replaced the external drain pump and the lower harness that was sent to the customer by whirlpool. I ran the diagnostics cycle to test the unit. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. I did advise the customer to change the water supply line out from copper to a flexible line because copper is prone to leaking at the fittings. Call complete.
Near Lakeway, TX 78734
Andy
Job Details: 11/08/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for ice machine running all the time. Tested and inspected unit and found unit making ice and all operations are normal. Unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78736
Kevin
Job Details: 11/08/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site found evidence of water leaking around valves, water trails down the inside panel, took pictures. When both hot and cold water manually and could not duplicate water trails. Replaced the valves and its housing, ran hot and cold water again in manual to ensure repair. No water leaks from connections at time of service, job complete"
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for noisy operation. The customer and I listened while the unit was running and I explained to the customer that the freezer fan she’s hearing is normal operation. All water connections are dry.
Near Austin, TX 78730
Andy
Job Details: 11/08/2019
WASHER LG WM8000HVA.ASSEEUS Called both numbers on file when on the way with no response. Arrived and worker let me in the diagnose washer. Found failed bearings. Had spoke with CS prior and quoted to worker which texted customer $729.99 plus tax customer responses back that they are declining service. I then attempted to collect service fee and was instructed that customer will not pay service fee. Office to reach out to customer on service fee. No water leaks present at time of service.; ordrng 1 SEENOTE (SERVICE FEE)
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for customer complaint of low water flow and hollow ice, found water filter was restricting flow, instructed customer to replace filter."
Near New Braunfels, TX 78132
Richard
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW8500DW0 Arrived onsite for the washer making noise when spinning. Installed new gear case and basket and ran a calibration and washer tested good. Noise is gone and no leaks detected.
Near Austin, TX 78745
Luis
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker,ran harvest test failed diagnosed failed icemaker,tested ic box fan weak air flow. Diagnosed unit will need an icemaker and fan motor. Installed a new icemaker and fan,reset power to unit to clear error code,ran harvest test passed,ran icemaker test no errors,test fan good air flow,ran fill test passed. Repair covered under AUTHO KMYWW00APL1; ordrng 1 CNOTE (AUTHO KMYWW00APL1)"
Near Austin, TX 78749
Luis
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for no cool. Checked low side pressure,reading -20 checked evaporator found speckles of dye on black tape on inlet to evaporator,called techsupport with findings,per tech support replaced evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly Sr#7726046931; used 1 WPW10143759 (DRIER UV) from stock"
Near Austin, TX 78738
Leonardo
Job Details: 11/08/2019
OVEN JENN-AIR JJW2430DS01 Arrived on site to test unit for unit giving shorted keypad error code. Replaced console , test unit and unit test good job complete
Near Georgetown, TX 78626
Jonathan
Job Details: 11/08/2019
MICROWAVE AMANA AMV2307PFS Arrived on site for microwave having F1-E4 error code. Performed diagnostics and tested microwave by heating a cup of water. First test worked as designed. Tested again with opening and closing door. Found turn table not activating intermittently and heating intermittently. Found when slowly shutting door error F1-E4 would appear. Found switch assembly not engaging correctly. Removed failed interlocks/ switch assembly and installed new. Tested unit and continued to open and close door. Found fault no longer appearing. All tested good.
Near Austin, TX 78734
Andy
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for refrigerator making noise. Tested and inspected unit and found damper control abnormally loud. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 11/08/2019
OVEN KITCHENAID KOSE500ESS03 Arrived onsite for the oven to finish troubleshooting and replace the possible per diagnosed parts. I found L2 burned off of the TOD and the TOD open. I replaced the TOD and repaired the wire. I tested the oven and found the breaker tripping after about 4 seconds but the control panel never came on. The control panel was on prior to replacing the TOD. I checked the L2 circuit and found the relay on the AM stuck closed. I replaced the AM and retested with the same results. The breaker trips after about 4 seconds. I can find nothing else wrong with the oven and advised the customer to have an electrician test the breaker. Call complete.
Near Lorena, TX 76655
Arthur B.
Job Details: 11/08/2019
RANGE AMANA AER6303MFS2 "Arrived onsite for customer complaint of UI paneL and control scorched. Confirmed findings. Found no shorts on infinite switches. Call WPL Safety SR#7726231390 Amanda and advised to continue with repair since in warranty. Ordering knob,Control and Console to complete repair. OF to R/S. Unit unplugged at this time.; ordrng 1 W11247313 (panl-cntrl) and 1 W11297545 (cntrl-elec) and 1 W11409244 (KNOB)"
Near Austin, TX 78757
David
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washer that had leaked on the left side. Performed diagnostic and was able to trace a trail coming from the dispenser tray. Customer said that has only happened once so far as well. Replaced dispenser. Retested unit and was not able to see water leaks anywhere. All is working as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 11/08/2019
DRYER WHIRLPOOL WED92HEFW0 Arrived on job for complaints of u it not heating. Tested unit. Found that heating element was open. Replaced heating element. Tested unit. Unit test good. Advised customer that the vent hose needs to be cleaned for better performance. Job complete
Near Austin, TX 78703
Wesley
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL JDB8910AWS Arrived on site and replaced control. Unit is now repaired Nd operating as designed
Near Austin, TX 78704
Luis
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for faulty control,customer requested deli control be replaced also,installed updated control kit and deli control. Powered unit on tested unit unit powered on and cooling correctly.
Near Austin, TX 78752
Scott
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site, replaced drain tube and both slide rails. Defrosted refrigerator, all check in good. No water leaks detected at time of service . Job complete ."
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2019
RANGE FRIGIDAIRE FFGC3026SSD "Arrived on site for customer complaint of left burner no shutting off, found faulty valve. Customer broke two knobs trying to turn the valve off. Ordering knobs and valve. ; ordrng 2 5304504839 (knob)s"
Near Temple, TX 76504
Dylan T.
Job Details: 11/08/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on site customer complaint was kept popping up error message for low flow put in test mode ran unit numerous times test of the water can I find anything else wrong with the unit All Lines are dry
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site for no ice condition. Tested unit in diagnostics and the icemaker would not cycle. Inspected unit to find broken wiring in the freezer door as the wiring goes through the hinge. This is preventing power from getting to the icemaker. Office will contact manufacturer for assistance.; ordrng 1 COSTAPPROVNEEDED and 1 LW10691266 (dor-fip)
Near Austin, TX 78704
Joseph C.
Job Details: 11/08/2019
OVEN WHIRLPOOL WOD97EC0HZ00 Arrived on site for “noisy operation and lower oven shuts off” complaint. Inspected unit and could not duplicate issues. Unit is performing as designed.
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2019
DRYER LG DLEX3700V Arrived onnsite and found loose wire at power block was causing start issues. Advised customer on power supply and breaker location. Repaired unit. No parts. All checks good.
Near Leander, TX 78641
Lou
Job Details: 11/08/2019
DRYER MAYTAG MEDB725BW0 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. I disassembled the unit and found the idler pulley wheel corroded to the axle and did not move freely. Also, found that the blower wheel belt is badly cracked and about to break. I advised the customer of my findings. I removed and replaced the dryer repair kit; 4 rollers, idler pulley roller. The belt from the kit is too small and a belt will need to be ordered. I am ordering the drive belt and blower belt. Due to poor service in the home, I advised the customer that I would call them with a date return service. Once I had a date, I contacted the customer and left a message advising I would return on 11/12/19. I advised customer to contact office if the date was not good. No lint observed during service.; ordrng 1 WP8544742 (belt) and 1 WPW10136934 (belt)"
Near Austin, TX 78723
Joseph C.
Job Details: 11/08/2019
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for “F2E1 error code” complaint. Per previous diagnosis. Removed and replaced touch membrane. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher dispenser issues. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3, F3E3, F10/E1. Cleared the codes and continued with testing. When the water began to dispense, the valve sounded as if it were struggling to operate. I opened the door and front und no water. I checked the water under the sink and found the water turned off. I turned the water on and retested the unit and it operated as designed with no error codes. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Brandon
Job Details: 11/08/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site to replace motor, found new motor was damaged in box, fan blade would not spin freely. Also found issue is the gearcase needs replacing due to shaft being bent and tub not spinning properly. Ordering motor and gearcase. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10870913 (gearcase) and 1 W11026785 (motor-drve)"
Near Austin, TX 78739
Leonardo
Job Details: 11/08/2019
DISHWASHER LG LDT7808ST.ASTESNA Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced part Assy test unit and found unit working as designed. Job complete no leaks present at this time.
Near Austin, TX 78739
Luis
Job Details: 11/08/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for cooling issue and no ice. Found unit not freezing correctly in freezer. Ran diagnostics compartment thermistor reading 27 Evap thermistor reading -38° diagnosed unit will need thermistor harness,evaporator cover and main control. ; ordrng 1 W11177683 (COVER EVAP) and 1 W11204566 (HARNESS) and 1 W11333076 (CONTROL)"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/08/2019
ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site and installed new compressor, hot gas loop, evaporator, condenser, drier and stub. Vacuumed system to clear and test for leaks. Charged with 5.75 oz 134a. Tested for proper cooling and found evaporator maintaining proper frost pattern. Unit tests good. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 11/08/2019
DRYER WHIRLPOOL WED8000DW4 Arrived on site and found dryer is not heating airflow has been corrected since last visit. Disassembled dryer and spoke with tech line and checked all components and found wiring harness it’s not carrying power to element under load. Advise customer not to use dryer until repairs completed. Tech line recommended replacing harness SR 7726320605; ordrng 1 W10901572 (HARNESS)
Near Burnet, TX 78611
James
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW5640XW0 "Arrived on site and tested operation. I found faults for lid lock, speed sensor and control failure for motor circuit. Inspected latch assembly and found no issue with strike and no broken parts on lock. Inspected drive system and found oil leaking from gear case. Unit will need new lid lock and gear case to repair. Additional parts may be required once gear case repaired due to errors in control.
Near Austin, TX 78738
Andy
Job Details: 11/08/2019
REFRIGERATOR JENN-AIR JB36NXFXRE01 Unit is under warranty see SD-QuickPic. Arrived on site for refrigerator not making ice. Tested and inspected unit and found issues with ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 11/08/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for MW not starting and flashing error code. Found frame where inter locks are attached was bowed not allowing bottom switch to be depressed properly . Reshaped lip and now getting proper contact . Unit is heating per WP specs . Job complete
Near Austin, TX 78717
Lou
Job Details: 11/08/2019
COOKTOP WHIRLPOOL KICU500XBL01 "arrived on site to inspect cooktop error codes. Upon further inspection, I tested the unit by placing a pan of water on each burner and they all operated as designed with no error codes ever appearing. Per service pointer #W1056232A, whirlpool recommends replacing the module if any error code appear.
Near Andice, TX 78628
Thomas L.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on site for noisy operation. The customer and I turned the unit on and observed the unit. The customer pointed out a rattling/buzzing type of noise. When I pressed on the door at about 9 o’clock the noise went away. I opened the door and tighten all the screws on the face of the dryer and on the door of the dryer itself. Then I loaded some towels into the dryer and the operations are now quiet. Dryer and house venting are new and clean.
Near Austin, TX 78745
Leonardo
Job Details: 11/08/2019
OVEN WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for oven not igniting. Yes unit and found wire connection to bake ignitor not connected. Secured connection test unit and unit test good job complete. No leaks present at this time.
Near Leander, TX 78641
Lou
Job Details: 11/08/2019
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer not powering on. I verified voltage at the outlet, terminal block and control. Following the tech sheet, I tested the connections at the P8, P9, P2, & P14. My testing led me to replace the main control. I disassembled the unit and found a large amount of lint built up in the cavity of the unit. I removed the line and tested the cutoffs and found them open. I tested the element and it was open. I tested the fuse ad it too was open. I contacts the office and got authorization to replace the mentioned parts (MS). I removed and replaced the cutoffs, fuse, element, and control and retested and the unit still did not power up. I went back to the tech sheet and rechecked the previous points for voltage and in test #7 under ACU power test, I checked voltage and it showed to replace the UI. I contacted the office (SC) to get authorization and was advised that it was denied and the extended warranty would be in contact with the customer i
Near Lakeway, TX 78734
Andy
Job Details: 11/08/2019
OVEN KITCHENAID KEMS378SBL04 Arrived on site for oven not heating to set temperature. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time. Customer paid in full on CC.
Near Killeen, TX 76542
Al
Job Details: 11/08/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived to inspect side by side refrigerator with light issues.R&R the freezer light and unit lights flickered.Removed the refrigerator light and unit now works as designed.All water lines were dry at the time of service.Job complete"
Near Waco, TX 76712
Arthur B.
Job Details: 11/08/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for customer complaint of dryer drum not moving. Removed back panel and found screwdriver lodged in blower wheel. Removed screwdriver and reassembled and tested. Tested unit. Dryer now works as designed. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78744
Kevin
Job Details: 11/08/2019
RANGE WHIRLPOOL WEE745H0FS0 "Arrived on site, customer only wishes to purchase a part, quoted for a new knob $31.56 in order to only have one charge on the customers card combined part cost with labor from 239036"
Near Temple, TX 76501
Dylan T.
Job Details: 11/08/2019
WASHER WHIRLPOOL WTW5000DW Arrived on site customer complaint was washing machine was leaking found that it was one of the hose had a hole in it parties to be ordered and replaced; ordrng 1 W10763259 (hose)
Near Leander, TX 78641
Lou
Job Details: 11/08/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer getting too hot and shutting off. Upon further inspection, I verified ohms to the element, cutoffs, fuse and voltage to the timer. I contacted Techline and spoke to Andy and he advised to run the unit with some towels inside and when the unit shuts off check voltage at the terminal block. He advised that either the motor is over heating or the harness is getting too hot. Provided File #7726324605. I placed some large items in the unit and turned it on for 20 mins with low heat. After approximately 7-8 mins the unit shut off, but the timer continued to run. I advised the customer of my findings and recommendations provided by tech service. I am ordering the motor and harness ad schedule return service for 11/12/19. Customer requests afternoon appointment after 1PM.; ordrng 1 279827 (motor!dryer) and 1 W10704067 (harns-wire)"
Near Hutto, TX 78634
Paul
Job Details: 11/08/2019
DRYER WHIRLPOOL MEDB835DW4 Arrived onsite for the dryer that is noisy. The customer had the dryer running when we arrived and the unit was sounding normal. I found the dryer displaying an AF. The customer stated the unit has long dry times. I explained to the customer the AF was an air flow issue and the vents need to be cleaned. The customer heard the noise start when the washer went into a spin. I explained to the customer that the noise she was hearing was the washer. I checked the airflow temps and found the temperature setting idle with the flex hose connected. I advised the customer to have the vent cleaned. Call complete.