Near Pflugerville, TX 78660
Scott
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for poor draining . Found drain motor failing ,which is also causing build up in drain hoses . Ordering drain motor and drain hoses . Please call to set return visit .; ordrng 1 W10876537 (DRAIN)"
Near Austin, TX 78736
Leonardo
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site to test unit for unit not draining test unit and found something stuck in drain motor. Removed drain motor to clear test unit and unit test good job complete.
Near Volente, TX 78641
Tommy
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived onsite for previously diagnosed parts on dishwasher. Installed retainer. Customer also showed me oven and that vent was not attached upon inspecting oven found unit bottom frame bowed and damaged. Took pictures with SD quick pic for customer to send to builder. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for Heating Element Not Working - Dishwasher. Removed kick plate and started diagnostics. No errors came on. Ran through full diagnostics and heating element came on at the end of the cycle. Heating s designed. No leaks detected. Job completed.
Near Manchaca, TX 78652
Luis
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no water. Water line frozen in liner,ongoing issue called tech support per tech support checked icemaker housing thermistor P8 1,2 good ohm reading 15.8k per tech support void in liner
Near Round Rock, TX 78665
David S
Job Details: 01/11/2021
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previous diagnosed part. I inspected the unit and work are, I found fault code F8e1. I replaced th pie water valve. I ran a calibration and a diagnostics cycle I found the water lines are reversed from the wall, cold is hot and hot is cold. I swapped the lines around. I ran a calibration and a diagnostics cycle. I found the unit working as designed. No water leaks detected. Job complete."
Near Austin, TX 78704
Wesley
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found unit water freezing in reservoir. Found fridge had been set at coldest setting. Customer adjusted to moderate settings for both compartments. Water thawed to dispense again. Corrected stuck filter problem. Filter not able to be removed without tools due to back pressure. Repaired. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
DISHWASHER KITCHENAID KUDI01FLSS2 Arrived on site to install new door link and springs. Replaced both parts test unit and unit test good job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged trim with handle. Replaced trim with handle test unit and unit test good job complete.
Near Austin, TX 78757
David Z
Job Details: 01/11/2021
DRYER WHIRLPOOL WED7000DW0 "Arrived on site to diagnose dryer that was taking several cycles to dry clothes. Customer let me know several times he had gone on the roof and cleaned out wet lint from the vent and also behind in the vent hose. Checked airflow to the unit and found almost no ventilation and just back pressure. Unit is not properly venting and needs a professional vent cleaning. Gave customer information to dryer vent wizard to work out a cleaning.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/11/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite to replace previously diagnosed parts. Replaced glass door. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78628
Tommy
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL MSS25C4MGB00 Arrived onsite for refrigerator stopping ice production. Upon arrival found unit would not fill. Tested heater why and found unit heater wire in door not operational. Steamed out ice line to make production work in the short term for customer.Job Completed.
Near Austin, TX 78746
Kevin
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site and inspected refrigerator and found one LED module is out. Will order replacements. Customer also experiences control panel is blank when door is opened. Spoke with techline and they recommended replacing control panel. SR#7729699380, ; ordrng 1 W10798005 (Control panel) and 5 W10908166 (Led modules)s"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for unit light not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78737
Kevin
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT750SAKZ "Arrived on site and found drain pump has failed, after replacing it ran a diagnostic cycle and it is operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Leonardo
Job Details: 01/11/2021
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to test unit for unit sparking when off. Replaced module test unit and unit still sparking. Ordering new harness office to reschedule. ; ordrng 1 W10868533 (HARNESS )
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven clock not working. Upon further inspection, the customer advised that the clock on the wall oven display doesn’t hold time. I found the customer is connected to WiFi. I placed in diagnostics and checked error codes and found F6E4. I removed and replaced the main control and reset the time/date. Contacted techline and spoke to Kathy and advised of my findings. Kathy advised that the customer will need to do an update through their app if the issue continues. I advised the customer of this info and we attempted to connect their iPad to the unit through WiFi no it failed. I provided the customer with the Whirlpool WiFi Connect Team number and recommended that they contact them for assistance. Job completed."
Near Austin, TX 78727
Wesley
Job Details: 01/11/2021
RANGE WHIRLPOOL SF367LEKQ Arrived onsite and replaced the spark switch harness. One burner switch was unresponsive.
Near The Hills, TX 78738
Brandon
Job Details: 01/11/2021
REFRIGERATOR JENN-AIR JFC2089BEP03 "Arrived on site to replace damper control, after replacing, unit tested good in test 121."
Near Austin, TX 78717
Justin
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived on site fo dishwasher not finishing cycle and displaying F9E1 error code. Put unit into diagnostics mode and unit would not start up and got stuck with all LEDs lit up. Control is not responding correctly to diagnostics. Cycled power on unit and still had same issue. Need to replace control. Ordering control and drain pump to be installed. Office to reschedule.; ordrng 1 W11410062 (CONTROL) and 1 W11412291 (DRAIN PUMP)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/11/2021
DRYER AMANA NED4655EW1 Arrived on site for Not Operating - Electric Dryer - PRE-ID Thermal Fuse and Thermal Cutoff. Found voltage is dropping when dryer is running. Outlet at the wall will need an electrician to service. Job completed.
Near Lockhart, TX 78644
Richard
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is no good. Its running but not working properly. There is no frost pattern on evaporator. Will need a sealed system repair. Seal system tech needed for repair and 2hrs needed for repair. Ordering parts and office to schedule ; ordrng 1 W11092625 (Compressor) and 1 W10843121 (Uv drier) and 1 W10857676 (Harness) and 1 Accessvalve (Access valve)
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for microwave not heating. Upon inspection I found the microwave heating but the cooling fan would not turn on while cooking for in low setting. The heating components sounded loud so I replaced the mag cap and diode. I inspected the wiring and from what I could see there were no shorts breaks or pinched wires in the unit. I am ordering a main harness(W11350914) main control(W10892389) motor capacitor(W11405832) and blower motor(W11441128) for repair. . ; ordrng 1 W10892389 (cntrl-elec) and 1 W11350914 (HARNESS ) and 1 W11405832 (MOTOR CAPACITOR. ) and 1 W11441128 (BLOWER MOTOR )
Near Round Rock, TX 78681
Scott
Job Details: 01/11/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site ,replaced right door and badge . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Kayman
Job Details: 01/11/2021
OVEN WHIRLPOOL WOD77EC0HV01 Arrived onsite for control panel on a double oven that is configured for a microwave oven combo. I contacted techline and switched the panel configuration to the correct model number. Techline gave me SR#7729697978. I tested both upper and lower ovens preheat. Both ovens preheated as designed. Job complete.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for ice maker not functioning. Upon inspection found ice maker harness not completely connected. Secured connector tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Round Rock, TX 78664
David S
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the noise coming from the compressor against the cardboard. I pushed the lines back. I replaced the grommets and secured all the wires away from the compressor. I tested the compressor and it is working as designed. No more noise. Job complete.
Near Temple, TX 76504
James
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heating but short cycling. Found lint in blower housing. Removed lint and found unit now cycles heat properly. Found exterior vent starting to block up as well. Instructed customer to have maintenance clear due to potential fire hazard. Job complete
Near Leander, TX 78641
Tommy
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for previously diagnosed parts. Upon arrival replaced damper door and tested. Found unit operating as designed. Job Completed.
Near Round Rock, TX 78681
David S
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher not working. Customer stated the unit never worked after the last repair. I inspected the unit and work area. I found fault codes f6e4 float switch open. I inspected the float switch and found it lifted and stuck open. I readjusted the float switch and ran the unit through a diagnostics cycle. I went through the cycle as designed. I ran the unit through a pro wash cycle, what the customer usually uses, for 20 minuets and I found it operating as designed. Job complete. No water leaks detected."
Near Salado, TX 76571
James
Job Details: 01/11/2021
WASHER WHIRLPOOL GHW9100LW2 Arrived on site and tested operation. Found basket spins freely and bearing sounds good. Ran diagnostics and found drain pump rotor loose causing poor draining. Inspected motor control and found to have failed. Installed new pump and control to repair. Unit tests good. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
DISPOSAL KITCHENAID PM2PC Arrived on site to diagnose a garbage disposal that is not running. Found garbage disposal motor failed. Replaced garbage disposal and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/11/2021
WASHER GE GTW490ACJ2WS Arrived onsite for washer not turning on. Upon arrival found unit control and lock failed. Control sending intermittent voltage and lock had plastic lock pieces damaged.
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2021
WASHER MAYTAG MVWB835DW2 Arrived onsite and found same exact issue and symptom f6e2. Ordering control and console to replace together no charge per claims. ; ordrng 1 W11112656 (console)
Near Meridian, TX 76665
Jonathan M
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for a refrigerator that’s not calling the refrigerator section. Inspected unit and work area. Found unit trying to cool the refrigerator section but the evaporator fan not running. Disassembled unit and found evaporator fan broken and no airflow causing a defrost issue. Steamed out unit and replaced evaporator motor. Found evaporator fan and box seemingly used. I did replace the evaporator fan just in case and reassembled unit. Placed unit and serviced diagnostics and tested refrigerator evaporator fan and found unit refrigerator fan still not coming on. Re-ordering parts and office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W10633627 (motor-evap)
Near Waco, TX 76712
Jonathan M
Job Details: 01/11/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for a washer that has issues with the control panel and is makin sounds. Inspected unit and work area. Found unit sounds being made by the drain hose in the back of the unit. Customer advised that his control panel is intermittently not allowing him to make selections or is telling hi. To turn the knob to the original cycle selection when the unit is in the proper selection. I called Techline and spoke to TJ SR# 7729698101. He advised based on the findings the issue with the unit would be with the User interface. Ordering part and office will need to contact customer about reschedule date due to out of stock parts ad PSP item. ; ordrng 1 W11478526 (USER INTERFACE)
Near Waco, TX 76704
Jonathan M
Job Details: 01/11/2021
WASHER GE WJSR4160D0CC "Arrived on site for a washing machine that will fill or go through any other cycles. Inspected unit and work area. Tested unit with hot water on a cotton cycle and found unit feeling. Customer advised that the cold water valve was the one that’s not working. Switch the unit over to the cold and confirmed customers complaint. Customer stated he didn’t think the unit even on hot water was not running through cycles. Ran unit through a hot water cotton cycle and unit filled and agitated as designed. Customer said that after it drains, it doesn’t do anything besides bars. I did advise him that on the rinse cycle, it’s trying to pull in cold water and that it won’t do anything else until it has enough cold water in the unit. Ordering three way valve and office will need to contact customer about reschedule date due to limited parts availability and cut off time for a weekend. ; ordrng 1 WH13X10025 (valve triple water)"
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2021
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer did not make the unit accessible for me to remove from the cabinet. Customer attempted to try to find anything you could inside of his home to get the unit removed from the cabinet. The cabinet trim is too small fruit to remove the dishwasher and thus was unable to remove the dishwasher without damaging the unit.
Near Fort Hood, TX 76544
Tyler
Job Details: 01/11/2021
WASHER AMANA NTW4516FW3 I’ve been on site for washer not turning on in cycling for the customer after it was recently installed. On further inspection I could not find any error codes due to the fact that I could not get any response out of the main controls led’s. I checked voltage from the outlet and verify the main control is getting 120 V then went ahead and installed a new main control to see if I could get in was sort of response and after installing the needed part I was able to run a factory diagnostic check and found no error codes I also ran a factory reset and then ran another test cycle as well as a normal wash cycle and verify that unit is now functioning as designed with no air code showing up and nothing else odd including no leaks before during or after repair. Call complete
Near Holland, TX 76534
James
Job Details: 01/11/2021
REFRIGERATOR FRIGIDAIRE FPHB2899PF8A "Arrived on site and tested operation. Found ice maker barely making ice. Found large amount of frost at rear of housing. Attempted to removed evaporator cover for fresh food ice maker and found that the whole assembly is frozen as a block of ice. Found defrost heater is not defrosting properly. Due to ice build up the unit will need new ice box fan, seal kit, defrost heater and bi metal. Also found that the display has several lights out that show temperatures. Due to lights being out it is not possible to know what temperature the unit is set too and unit will need new display to correct this issue as well. Office to schedule return services ; ordrng 1 242058231 (user interface) and 1 242094802 (heater-defrost) and 1 5303918568 (thermostat-defrost) and 1 5304493604 (fan & gasket kit) and 1 AUTHO (AUTHO)"
Near Temple, TX 76501
James
Job Details: 01/11/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found dryer runs but does not heat. Tested heater and fuses and found hinlimit fuse open. Replaced fuse and tested operation. Found unit is still not heating. Tested incoming voltage and found 120v to each leg of power but no voltage across both legs when there should be 240v across the legs of power. Instructed customer that the power supply to outlet will need to be repaired by an electrician and recommended replacing power cord due to insulation has signs of over heating. Unit is unplugged due to electrical issue. Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/11/2021
RANGE GE JP3030DJ2BB Arrived on site for cooktop that the customer say to the front right burner was not working properly on. Upon arrival I found that the front right coil burner after disassembly was burnt out at one of the wired connections and it fried the terminal as well as the wire harness. Office will need to reschedule with the new infinite switch burner coil as well as wiring harness after getting American home shield authorization; ordrng 1 UNKNOWN (AHS AUTHO NEEDED) and 1 WB18X24503 (harness wire maintop) and 1 WB18X26945 (harness wire inf rt) and 1 WB30T10136 (element haliant 8 in)
Near Austin, TX 78724
Leonardo
Job Details: 01/11/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to test unit for unit moving side to side. Found unit was only secured on the front and back. Making unit move builder will have to install new brackets on the side to stop unit from moving. Job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2021
WASHER WHIRLPOOL MVWB855DC1 "Arrived on site for washer that has an odor. Inspected unit and work area. Smell the unit and could not detect the odor the customer was smelling. Customer states that it’s not super visible but when she put on her mask that she washed, she had a distinct smell to it. She said once she smelt the odor on the mask, she now can tell the smell when she smells her laundry. The husband had disassembled the agitator and cleaned off the agitator and basket. They were unable to get access to the tub due to a number of parts needed to remove from the tub. Customer does have multiple dogs and they have dog hair all over their clothes when they enter the wash. I did tell her that the dog hair would alter the smell of her clothes if enough hair got into thCollected service fee of $140.71 via CC. Call complete."
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/11/2021
OVEN WHIRLPOOL RF302BXGN0 Arrived on site for rains not allowing baking feature to work properly every single time the customer used it. Upon further inspection I was able to verify that the bake and broil element had for continuity and passed on resistant test as well I didn’t verify that the unit was receiving 240 V both to the overall range itself as well as to the bake element when it was turned on I did find the bake element would receive 240 V but if you adjusted the thermostat a certain way it would cut power to the element office we need to reschedule after getting American home shield authorization and once availability of part is known; ordrng 1 CNOTE (NEED AHS AUTHO) and 1 WP3196803 (thrmst-ovn)
Near Kyle, TX 78640
Leonardo
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to replace board. Replaced board test unit and unit test good. Light turning on and off job complete
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the console button failures and the UI failure, I removed and replaced the console and UI housing and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 01/11/2021
WASHER MAYTAG MAH6700AWW "Arrived on site and set washer into a spin cycle and heard bearing noise starting to happen.
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site o inspect washer leaking. Upon further inspection, customer advised that the unit is leaking from the back left side but there’s no signs of a leak on the back panel. I raised the top panel and found rust spots under the valve on the housing. Removed the control panel and found where the valve has been leaking at the sensor.I am ordering the valve housing and CNOTE-LSO PER CUSTOMER REQUEST Water to t( unit was turned off for safety. ; ordrng 1 W11172234 (housing)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/11/2021
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to test unit for not draining. Found glass stuck in drain motor. Removed glass, tested unit, unit works good. No leaks detected at time of service.
Near Lockhart, TX 78644
Richard
Job Details: 01/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived onsite for the dishwasher not draining properly. During testing found that error code F9E1 product not draining. Ran diagnostics and found no issues , but customer states that this error code pops up in the middle of the cycle. Will need to replace drain pump and control. All other functions are working properly. Ordering parts and office to schedule ; ordrng 1 W11497943 (Drain pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer for leaking, upon inspection found the housing cracked which leaked during filling, ordering full housing assembly. Office to reschedule; ordrng 1 W10854687 (HOUSING )"
Near Leander, TX 78641
Justin
Job Details: 01/11/2021
RANGE WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop with irregular flames. I removed panel and found the lower burner off centered allowing for more gas flow changing the colors of the flame, I centered the burner and found that everything is working correctly now. Call complete."
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
OVEN GE PT916SM3SS "Arrived on site to test unit for not heating properly. Found customer had bottom completely covered with foil. Found oven sensor out of range. Replaced oven sensor and removed foil. Tested unit to 350, unit is working good. Advised customer not to put foil on bottom. Job complete."
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived on site for dryer not heating. Gained access to thermostat and cut off and both ohm’d out good. Ohm’d out flame sensor and found good. Found voltage going to burner but not ignitor. Found ignitor connection lose. Reconnected ignitor and tested unit. U it not heating and working as designed. Call complete.
Near Austin, TX 78758
David S
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cutoff open. I replaced the thermal cutoff. I tested the unit and found it working as designed. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
FREEZER WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on with only lights, replaced both power boards and all functions returned. Tested unit with no issues. Complete"
Near Manor, TX 78653
Matthew
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived onsite for dishwasher not heating properly. Upon inspection found unit to be functioning properly. All components are working. Instructed customer on proper use and care. Insuring hot water to the unit, use of rinse aid, proper loading and cycle selections. Job complete"
Near The Hills, TX 78738
Robert
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on job for complaints of upper rack falling. Found the left track damaged. After replacement test operation.
Near Austin, TX 78728
Wesley
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and installed repair kit to reduce sound from wearing out. Advised customer on repair. All checks good.
Near Georgetown, TX 78626
Lou
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket before placing it on the door. Tested the door and it’s closing and sealing properly. No water leaks observed during service, job completed."
Near Austin, TX 78737
Robert
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Round Rock, TX 78665
David S
Job Details: 01/09/2021
OVEN WHIRLPOOL WOS51EC0HS Arrived on site to Install previous diagnosed part. I gained access to the console and replaced it with new. I tested the units and found it working as designed. We could not get the unit connected to the WiFi. I gave the customer the number to the WiFi team and recommended giving them a call. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 "Arrived on site to replace mounting brackets and mounting screws, also add top control panel screws. after replacing, unit tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site for dishwasher leaking soap in unit. Performed diagnostics mode, found error code 6-1 no water. Found home valve off. Turned water and tested unit. Restarted unit and ran test cycle. Monitored test cycle and tested for heat at end of cycle. Spoke with customer on user care guide."
Near Seguin, TX 78155
Noah D
Job Details: 01/09/2021
WASHER MAYTAG MVWC416FW0 "Arrrived on site to inspect washer for not spinning, upon inspection found the rotor off and had torn a hole through cover, after fixing rotor and belt found the control board no longer lit up, ordering control board. Office to reschedule.; ordrng 1 W11125011 (CONTROL )"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. Address failure with customer. He stated that when canceling timer that it wouldn’t cancel and have to power unit off. Removed control panel and installed new. Powered unit up and tested operation. Found on previous panel the cancel key did not display when timer was on. All tested good.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for freezing things in RC. Found customer had RC set to 33 degrees. Set unit to recommended 36. Found RC thermistor out of range. Replaced thermistors, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 01/09/2021
DRYER AMANA NED4655EW1 Arrived onsite for the dryer not turning on. During testing found that there is no 240 vac present. Dryer needs 240Vac to work properly. Advised customer to have an electrician come out and check the outlet. Complete
Near Seguin, TX 78155
Noah D
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for leaking, upon inspection found no apparent issues None found. Leveled unit. Complete"
Near Austin, TX 78747
Luis
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived on site for freezing in fresh food and ice build up in freezer. Per tech support removed existing gasket on damper assembly,installed a new gasket to sit flush with housing. Liner on freezer door warped replaced freezer door checked door seal good."
Near Spicewood, TX 78669
Brandon
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site to replace filter housing, after replacing, unit tested good."
Near Austin, TX 78729
Kayman
Job Details: 01/09/2021
WASHER/DRYER GE GUD27ESSMWW Arrived onsite for washer not always spinning out clothes or stopping mid cycle. The customer stated that the latch was recently replaced. I inspected the main control and found the LED not lit. I advised replacing the main control. The new control has the LED blinking as designed. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
OVEN WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect the oven for not cooking properly, upon inspection found the fan not turning while preheating, replaced fan after quoting customer, all functions returned
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to Replace icemaker for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78752
Matthew
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite for refrigerator freezing fresh food. Upon further inspection found evaporator thermistor out of range. Replaced evaporator thermistor and adjusted temperature control. Unit is functioning properly. Explained to customer to all 24 hrs for temperature to stabilize. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 01/09/2021
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site for customer complaint of unit leaking, found leak coming from dispenser drawer, unit is stacked and will need two techs. Ordering dispenser and valves. ; ordrng 1 Cnote (2 techs) and 1 Cnote (Office to reschedule) and 1 W10918521 (Dispenser) and 1 W11036928 (Valve) and 1 W11036930 (Valve)"
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher not working. I put unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. During the test cycle I did not hear the motor start up at all. I found the motor connection loose. I disconnected power to unit and reconnected it. Put u it back into test cycle and unit began working as designed. I found correct amp draw to heater and heater is also working as designed.
Near Andice, TX 78628
Lou
Job Details: 01/09/2021
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install previously diagnosed and ordered part. Due to the inner door glass panel being damaged and the right hinge not able to to lock in place to remove the door, I removed and replaced the panel and tested the door. Unit is operating as designed. Cleaned the inner glass as a courtesy. Job completed."
Near Austin, TX 78730
David Z
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site to diagnose refrigerator building ice in FC. Found ice built up on right side of unit in FC. Could see an air gap in the gasket in the top right corner. Adjusted door, molded gasket and applied some silicon to the corner to seal. At time of job completion the gap was closed.
Near Austin, TX 78759
Wesley
Job Details: 01/09/2021
COOKTOP KITCHENAID KCED600GBL01 Arrived onsite and replaced cooktop due to thermal cracking. Advised customer on repair. All checks good.
Near Austin, TX 78727
David S
Job Details: 01/09/2021
DRYER KENMORE 110.868211 "Arrived on site for dryer not spinning. I inspected the unit and work area. I found the dryer tub stuck. I removed the tub from the dryer cabinet. I reinstalled the dryer tub and found it spinning freely. I tested the unit and I found the motor intermittently working. I removed the tub and gained access to the motor. I found good voltage to the motor, but found it slowly rotating. I twist the motor and get it moving again. The motor is failing and needs to be replaced
Near Austin, TX 78737
Leonardo
Job Details: 01/09/2021
OVEN KITCHENAID KODE500ESS05 Arrived on site to test unit for unit not cooking evenly. Test unit found faulty sensor. Replaced sensor test unit and unit test good job complete.
Near Austin, TX 78757
Wesley
Job Details: 01/09/2021
RANGE KITCHENAID KSDG950ESS1 Arrived onsite and found unit with f2e0 and f2e1 secured ribbon cable and rest unit and cleared error codes. Advised customer on steps taken.
Near Austin, TX 78748
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for unit not producing ice, even though the previous company had replaced with new ice maker. Upon taking apart the panels for the ice maker, noticed that previous company had stripped a screw, there for not being able to take down ice maker. Let customer know of findings.
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
WASHER WHIRLPOOL MVWB835DW1 Arrived onsite for washer long fill error code. Upon arrival found unit cold side would not call or open for water. Replaced valve and tested. Unit is now operating as designedJob completed.
Near Austin, TX 78737
Leonardo
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for door not closing. Test unit and found bad striker. Replaced striker test unit and unit test good job complete.
Near Elgin, TX 78621
Scott
Job Details: 01/09/2021
RANGE WHIRLPOOL SF315PEPB2 Arrived on site for long preheat times and gas smell. Found burner tube dirty and causing flame to dance and not allowing a good flame . Cleaned tube . Flame is normal now . No gas leaks detected at time of service. Job complete .
Near Austin, TX 78759
Wesley
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and corrected not dispensing issue by correcting valve harness connection. All checks good.
Near Marion, TX 78124
Noah D
Job Details: 01/09/2021
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to inspect oven for not heating correctly, upon inspection I found both oven and burners worked with no issues. Instructed customer on proper use. Customer was unaware of oscillating heating patterns. Complete"
Near Robinson, TX 76706
Jonathan M
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived on site for refrigerator that has multiple lights out in the refrigerator and freezer sections. Inspected unit and work area. Found all lights not working in either compartment. Customer had to leave due to having to take her son to school so I was unable to diagnose. Will return with modules, LED power supply board, main control, and power supply board for full repair.s.; ordrng 1 W11368839 (LED POWER SUPPLY) and 4 W11462342 (MODULES)s and 1 WPW10624574 (POWER SUPPLY BOARD) and 1 WPW10739408 (cntrl-elec)"
Near Georgetown, TX 78633
James
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site and tested operation. Found drain pump not draining water. Vacuumed water and accessed drain pump. Found glass had gotten into the pump. Cleared glass and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
Brandon
Job Details: 01/09/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site to replace previously diagnosed part, the diverter, found the diverter was not the issue in diagnostic mode, found wash motor was not switching between top and bottom, I replaced wash motor, unit tested good.
Near Georgetown, TX 78626
Tommy
Job Details: 01/09/2021
DRYER WHIRLPOOL WGD6620HW Arrived onsite for previously diagnosed parts. Removed front and drum and used repair kit replaced wheels and belt and tested. Unit is now operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump. Found knockout still inside Disposal. Removed knockout and dishwasher draining as designed. Ran a quick wash and dishwasher draining and operating as designed. No leaks detected. Job completed.
Near Austin, TX 78741
Leonardo
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Will need to replace sump and motor
Near Austin, TX 78731
Luis
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover found oil on evaporator and tray,removed evaporator. While inserting cap tube into new evaporator coil found cap tube broken in liner,called tech support ran video chat with tech support to verify broken cap tube,. SR#7729688165; ordrng 1 WPW10643261 (Evaporator)"
Near Austin, TX 78704
Leonardo
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for unit leaking. Test unit and found cracked sump making unit leak when draining. Also found shorted keypad some light are staying on when unit is off.
Near Austin, TX 78738
Robert
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of noise. Compressor running at time of service but customer had audio recording of noise. Spoke to tech line but not able to document they recommended changing defrost settings and if problem continues to replace compressor.
Near Austin, TX 78745
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice. Looked at unit. All ice maker components working as designed. Did notice the seal for the ice shoot was not sitting correctly. Re adjusted seal. Tested unit. Unit working as designed. Also let customer know that ice makers will up too 72hrs to make a full bin of ice. Job complete