Near Austin, TX 78758
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for a defective compressor. Replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Buda, TX 78610
Leonardo
Job Details: 09/21/2020
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for unit giving f3 error code open sensor. Replaced sensor test unit and found control board not turning to bake when turning oven on. Replaced control board test unit and unit test good job complete. Oven heating correctly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/21/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer leaking water in front of unit. Inspected unit and work area. Found tear in door bellow. Performed diagnostics mode and checked fault codes. Found fault F0-E2 over suds and F0-E5 off balance load. Removed damaged door bellow and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Austin, TX 78757
David S
Job Details: 09/21/2020
DISHWASHER IKEA IUD7070DS3 "Arrived on site for dishwasher not cleaning the dishes properly. I inspected the unit and found the front stainless steel panel with rust spots, see so quick pic. I inspected the filter and found it, full of food debris. I cleaned the filter and plastic mesh. I put the unit through a diagnostics cycle and found fault code for heater failure. I found the heating element failed. I replaced the heating element. I ran the unit through a diagnostics cycle and the unit operated as designed. I am ordering front panel to complete the repair. The office will reschedule when we have an eta on the panel. Job complete. No water leaks detected.; ordrng 1 W10671878 (panel)"
Near Buda, TX 78610
Robert
Job Details: 09/21/2020
WASHER MAYTAG MVWX655DW0 Arrived on job to replace basket. After replacement test operation and ran calibration. No leaks detected at time of service.
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator with lights out in the RC and FC. I found the FC light defective due to the black wire at the module had been pinched and partially cut during the assembly process. I replaced the FC module and tested the unit. All the lights are working as designed. Call complete.
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer that’s not getting any hot water. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I talked with the customer and we ran the normal cycle with the temp setting on warm and the unit worked as designed. We ran the deep water wash cycle withe the temp set on hot and the unit worked as designed. I explained to the customer that the main control doesn’t not automatically run a certain temperature and the temperature selection knob still needs to be set for the desired temperature they want.
Near Austin, TX 78732
Brandon
Job Details: 09/21/2020
OVEN KITCHENAID KEBS107SSS00 "Arrived on site for customer complaint of unit not heating after self clean, using service pointer S16122, I replaced all failed parts, unit tested good."
Near , TX 76550
Tyler
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site for microwave led’s & ui not fully functioning. Upon arrival I found display control had a few built in lights not lit. I also found that the most of the touch pad response of the ui was not giving any indication of functionality. I tested voltage power from ACU to both display and ui controls and power was stable. I then replaced both ui and display controls and was then able to run a diagnostics and check for any further issues. Unit showed no codes and after running a cup of water for a minute I found the unit was fully functioning as designed. Call complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR KENMORE 253.4451961 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found error EF in display. Gained access to evaporator and found no frost pattern and evaporator fan was not running. Gained access to control and tested voltage to control and found within range. Tested output voltage from control and found not sending voltage. Found failed control. ; ordrng 1 241509402 (motor) and 1 241511101 (main power board(s)
Near Austin, TX 78748
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on job to replace drawer. After replacement test operation. No leaks detected at time of service.
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived onsite to replace parts ordered by previous tech. Replaced UI panel and water valve. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 09/21/2020
RANGE WHIRLPOOL RF114PXSB3 "Arrived on site to test unit for burners getting to hot, test unit found FL and BR burner heating to high when on low, replaced infinite switches for FL and BR burners, test unit, unit working correctly, job complete."
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for water leaking. Found water dripping from back corner,removed compressor cover,found moisture on suction line and leaking onto bottom of unit and leaking onto floor,called tech support per speech support placed mastics around suction line. No frost build up on suction line and after a few minutes moisture is gone from suction line. Found both doors with rust ordering new door. ; ordrng 1 13107554SQ (DOOR FF) and 1 13109217SQ (FREEZER DOOR) and 1 W11223753 (NAMEPLATE ) and 1 WP12246610 (PLUG), used 2 4318168 (SEALER) from stock"
Near Round Rock, TX 78681
Paul
Job Details: 09/21/2020
WASHER MAYTAG MVWC565FW2 "Arrived onsite for a washer that’s not draining, not getting the clothes clean and the detergent isn’t getting removed, and the water level doesn’t seam correct. I checked the washer for stored error codes and found none. I ran the auto diagnostics test finding the unit completing the cycle and working as designed. Ms stated the unit does not have a drain problem. I explained to the customer that the washer was working as designed. I went over loading and temperature selection on the newer machines. I advised the customer to use liquid detergent instead of powder detergent. I advised her to not use the normal cycle and use the other selections because they will use more water. I called techline and spoke with JK SR# 7728845945 and gave him my findings. JK documented all the findings. Call complete."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for oven not reaching desired temp. Ran three averages for high and low temp on upper and lower ovens. No calibration needed. Left note on Appliance Express pamphlet referring homeowner to read through USER INSTRUCTIONS pg 10 under Oven Temp Offset Control to understand the oven(s) never keep a constant temp but instead fluctuates to try and keep a constant temp. Oven Calibration completed.
Near Round Rock, TX 78665
Cliff
Job Details: 09/21/2020
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site to diagnose a dryer that is not heating. Tested all parts and components and found no failures with dryer at this time, but dryer only receiving half power from wall outlet. Homeowner will need electrician to correct voltage issue to complete repairs."
Near Austin, TX 78738
Brandon
Job Details: 09/21/2020
WASHER LG WT5101HV "Arrived on site to replace tub ring, new tub ring had plenty of clearance from inner tub, unit tested good."
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and inspected oven combo range not heating properly.Confirmed the complaint and found the oven sensor defective.Removed and replaced it and unit tested as designed.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit not draining, found debris passed the filter and into pump, need wash plate, filter and pump. Ordering parts. ; ordrng 1 W10597575 (filter) and 1 W10834890 (washplate)"
Near Kyle, TX 78640
Richard
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for the refrigerator not cooling. During testing found that the compressor was ok. Replaced filter dryer and installed access tube, charge with Freon. Refrigerator tested good and good frost pattern on evaporator. Complete"
Near San Marcos, TX 78666
Noah D
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for loud operation, upon inspection found the motor humming loudly,replaced motor and noise subsided. Job complete"
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave exhaust fan correction. Inspected unit and work area. Found fan vented for exhaust vent and needs to recirculate. Removed unit and corrected fan. Installed unit and tested fan operation. All tested good.
Near Pflugerville, TX 78660
David S
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for microwave sparking. I inspected the unit and work area. I found the back left support damaged. I replaced the support and tested the unit. The unit is no longer sparking.
Near Holland, TX 76534
Jonathan M
Job Details: 09/21/2020
WASHER MAYTAG MVWC200XW3 Arrived on site for a washer that would not drain. Inspected unit and work area. Tilted unit back and found a sock stuck above the drain pump not allowing water to flow through freely. Remove drain pump and sock and reattach drain pump. Tested unit through an auto cycle and unit ran as designed. Call complete.
Near Austin, TX 78660
Jimmy J.
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for Refrigerator Frosting behind drawers and doors Frosting and ice behind drawers. Ran diagnostics and found no error codes. Pulled out crisper drawer in fridge and found large block of ice over base of cabinet going into tower. Replaced UI and Control. Informed customer to leave unplugged for 48 hours for defrosting. In 48 hours homeowner will plug fridge back in and should operate as designed. Had the homeowner sign a fridge defrost waiver. Job completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the F6E4 error and the unit not heating, I removed and replaced the main ACU and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78749
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on job to replace gearcase. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78721
Matthew
Job Details: 09/21/2020
WASHER WHIRLPOOL MVWB835DW5 "Arrived onsite for washer not error codes and not draining water. Checked for error codes and got F8E6 lid open with water in tub, F0E3 overload and F8E1 long fill. Ran unit in diagnostics and all passed. When load was tested unit would start normal then get hung up on minute 52 and pause or even backtrack to 56 minutes. Humming sound coming from valve but no water coming in. Water drains fine. Will return with valve as well as order control board. Office to reschedule. ; ordrng 1 W11400681 (CONTROL-ELEC)"
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for refrigerator needing a previously diagnosed main harness for the refrigerator evap due to a prior defrost issue. Upon arrival I installed the new harness assembly and plugged unit power supply back into outlet. I didn’t see any error codes indicating any further issues and instructed customer to give full 24 hrs to allow unit to reach proper temps Unit works as designed call complete.
Near Waco, TX 76711
Jonathan M
Job Details: 09/21/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced push to start and tested unit. Unit started immediately. Ran unit through a time high heat cycle and unit heated tumbled and then laid it out. Unit is working as designed. Call complete.
Near Temple, TX 76501
Al
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site and inspected refrigerator dispensing issues.Due to previous visits and same issues repeating, I put my phone in the freezer and recorded the door switch and confirmed it was not closing and going between the cutout section of the freezer and ice chute container.Installed the shims on the affected area.Job complete"
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and found grate kit broken in box. Found extra kit will not fit this model due to rear grate mount. Will need to reorder grates; ordrng 1 W11214957 (grate-kit)
Near Lampasas, TX 76550
Tyler
Job Details: 09/21/2020
WASHER MAYTAG MVWB835DC3 Arrived on site for a washer that needed a previously diagnosed user interface panel control due to power outage issue prior to diagnosis. After installing the new UI I was able to run a diagnostic test and test for full functionality and power unit passed both an automatic test and a quick rinse and drain cycle. Unit functioning as designed call complete
Near Temple, TX 76501
Al
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected ice maker area dripping into ice bucket causing puddles of ice.Ran test 36 and ice box fan didn’t work.Disassembled, removed and replaced it.Reassembled and unit tested as designed.No leaks observed.Customer satisfied.J
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/21/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for a dishwasher needing a previously diagnosed motor and pump assembly. After installing the new assembly kit I was able to thoroughly retest the unit during a fill agitate and drain cycle for a few different cycles and found that unit is not working as designed with no leaks before during or after repair customer can start using the dishwasher whenever they’re ready
Near Temple, TX 76501
Al
Job Details: 09/21/2020
WASHER MAYTAG MVWB965HW0 "Arrived on site to install previously ordered part.While disconnecting the hoses from the wall to the unit, I discovered the hot and cold valves were turned all the way off, but the hot water was still leaking as if was turn on high.I advised the customer and she is contacting a plumber to fix the issue and will call the office to reschedule the repair.Valve marked will use on return service.Needs more work ; O-emld tckt"
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for refrigerator having ice buildup on freezer back panel. Performed diagnostics mode and tested defrost sensor. Found sensor reading shorted. Gained access to evaporator and found heater not connected on left side. Connected heater and forced defrost cycle. Monitored defrost cycle and found operating. Tested all other operations. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan M
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found leak on the compressor Cupler. Tested pressures and found unit sitting at 10 psi on high side and low side. Vacuumed out unit and replaced coupler. Place Tina under a vacuum for 10 minutes and unit held a vacuum. Charged unit and unit ran for several minutes at 145 psi and three psi. Unit then started fluctuating between 3 psi and -12 psi on the low side and 150 psi and 130 psi on the high side. Unit eventually dropped to -14 psi and to 125 psi. I disconnected my gauges off of the low side and high side ports and found brown oil spewing out of my drier when untwisting my gauge off the drier. Used cap to press down on the drier again with a towel and found a lot of brown oil coming out from the high side port indicating a burn out. I called Techline and spoke to Kevin SR# 7728846040. I advised him of my findings and what has been done so far.
Near Hutto, TX 78634
David S
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for sealed system repair. I gained access to the dryer. When I pierced the dryer I found the equalized psi to be with in range. I removed the compressor, and dryer. I installed a new compressor, UI dryer and access port. I charged the system with 6.0 oz of r134a. I monitored pressures for any leaks and found none. I reassembled the unit and found the freezer cooling back down. Unit is operating as designed. Job complete."
Near Waco, TX 76711
Jonathan M
Job Details: 09/21/2020
DRYER WHIRLPOOL WED4616FW0 Arrived on site for a dryer that had a broken timer. Inspected unit and work area. Customer advised that the unit was working in a normal time dry cycle but in an auto cycle the unit would not advance the timer. Inspected unit and tested unit in another cycle and confirmed the condition. Tested voltage going through the timer motor and found voltage but timer not advancing. Replaced timer and tested unit. Unit started to advancing is working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 09/21/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer that was not turning on. Upon further inspection of the unit I found that the power outlet was supplying 240 V as needed and the main AC control was also being supplied the 240 V and was directly sending five DC volts into the UI control. Even though the view I was receiving the proper amount of voltage it’s still not respond to touch or turn on and the customer stated that the unit for the past couple of months had been randomly turning on and off by itself.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the functions through diagnostics and all functions passed. No leaks were detected during time of repair.
Near Austin, TX 78723
Scott
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site ,not the ice maker for this model . Talked to SR . Looking into parts research . Need part that was ordered originally ; saved tckt"
Near Austin, TX 78729
David S
Job Details: 09/21/2020
WASHER MAYTAG MVWX655DW2 Arrived on site for detergent drawer being damaged. I inspected th unit and work area. I found the clip for the detergent level broken. I replaced the drawer. The unit is operating as designed. Job complete.
Near Belton, TX 76513
Jonathan M
Job Details: 09/21/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site for an ice machine that is forming an even size ice cubes in the ice is cloudy. Inspected unit and work area. Customer advised that they are on really hard water and advise of the unit is supposed to have a clear ice technology. The replaced filter light was flashing and I asked her the last time they had replaced the filter was. She advised that it was replaced in January. I told her that with the filter being logged, it would cause calcium build up to get through and cause cloudy ice. Found calcium buildup inside the entire unit. Advise customer to run a couple clean cyclesbefore use again. Found water valve barely pulling in any water due to calcium buildup. Replaced valve Call complete."
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator ice maker working intermittent ice. Inspected unit and work. Found ice container full at time of service. Found ice maker thermistor hanging from tray. Removed ice maker and measured heater resistance at 63 ohms. Corrected thermistor and reinstalled ice maker. Tested ice maker and ice housing thermistor. Tested ice maker harvest, water dispenser and ice maker fill. All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WFE975H0HZ1 Arrived on site and tested operation. Found no faults in memory. Preheated to 350 and found unit average temperature is 350. Unit tests good. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range oven door not able to leave door cracked opened. Inspected unit and work area. Disassembled door and inspected both hinges. Replaced spring loaded hinge. Installed door and found same operation. Called tech support and spoke with Leon and stated that there is no broil position on unit. Tested all other operations. All tested good. (SR#7728844932).
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2020
WASHER MAYTAG MVWX500BW0 "Arrived on site to inspect washer noises during spin cycle. Upon further inspection, I turned the basket by hand and could hear the metal on metal grinding noise. I tilted the unit back and inspected for gearcase oil and found some on the cam pulley. I placed the unit in diagnostics and manually tested spin and the gearcase was very loud. I am ordering the gearcase and CNOTE-LSO FOR TRAINING and scheduled return service No water leaks observed during service.; ordrng 1 W11454372 (GEARCASE)"
Near Hutto, TX 78634
David S
Job Details: 09/21/2020
WASHER MAYTAG MVWB835DW4 "Arrived in site for washer having no power. I inspected the unit and work area. I showed good voltage at the outlet, and good voltage to the control. I tested voltage to the UI and found none. . I reassembled the unit and tested. I found the UI console not coming on. I tested voltage to the panel UI and found no voltage again. I am ordering a new control and the panel, UI just Incase. The office will reschedule when we have an eta on the parts.; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/21/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer for lint trap light, found air flow was correct. No issues with fan or control, ordering sensors, office to reschedule ; ordrng 1 280148 (THERMAL ) and 1 8557403 (THERMISTOR ) and 1 8577274 (THERMAL )"
Near Kingsland, TX 78639
James
Job Details: 09/21/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site and installed new ui and control. Tested operation and found unit working properly. Job complete
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
RANGE KITCHENAID KESS907SSS02 Arrived onsite for the range not working. During testing found that there is good voltage going found that the UI is not working. Will need to replace both controls. Ordering parts and office to schedule. ; ordrng 1 WP9760889 (latch)
Near San Marcos, TX 78666
Robert
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Lakeway, TX 78734
Leonardo
Job Details: 09/18/2020
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to test unit for unit not heating. Test unit and found heating element coming on. Showed customer hot to turn heating on job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for door stuck locked. Found latch bar had fallen off track. Removed both door latch and made sure all was on track. Tested unit all tested good. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for door not closing properly. Upon arrival found both hinges damaged replaced hinges. Tested door all tested good.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with interior light not working. Upon inspection I confirmed the RC lights out as well as the FC light. I replaced the FC light and that restored power to all the RC lights. Job complete.
Near San Marcos, TX 78666
Robert
Job Details: 09/18/2020
DRYER WHIRLPOOL WED8800YC0 Arrived on job to reverse door swing. After replacement test operation.
Near Austin, TX 78705
Scott
Job Details: 09/18/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site for dryer making a lot . Found blower wheel broken . Will need to replace wheel. Please call to set return .; saved tckt
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB "Arrived on site to inspect fridge for not cooling lower sections, upon inspection found the evap fan stopped and ice surrounding upper evap lines, replaced motor and it started, tested thermistor and found the sensor open, tried to rewire with one I had extra, no change to ohms, ordering wire. Office to reschedule ; ordrng 1 W10384183 (THERMISTOR )"
Near Robinson, TX 76706
Jonathan M
Job Details: 09/18/2020
DISHWASHER GE GDWT308V00BB Arrived on site for a dishwasher that is not filling with water and has door damage. Inspected unit and working. Found door damaged appeared to be some of the plastic bubbling around the vent and appeared to be cosmetic. Tested unit and her normal operation and unit filled and ran as designed. Tested unit two other times to ensure unit is going and unit worked properly. Checked drain hose and found drain hose running uphill into the garbage disposal. Advise customer that it is possible whenever they are running water down their sink that it is backfilling into the dishwasher and causing the unit not to fill because it already had water in it. Advise them to adjust their drain hose to go downhill into the garbage disposal and unit is working as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/18/2020
RANGE AMANA AGR5330BAS3 Arrived on site for damaged range. Upon inspection found there was not any damage but just the gap between the range and UI. This area is just the gap where the oven vent protrudes from the top to allow heat to escape. Upon further inspection found the bottom oven assembly was bowed. Ordered new bottom oven assembly for installation next week. ; ordrng 1 W11098799 (bottm-oven)
Near Austin, TX 78753
David S
Job Details: 09/18/2020
REFRIGERATOR AMANA ASD2275BRB01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the freezer bottom full of ice and the drain tube clogged. I cleared the ice and cleared the restriction from the drain tube. I also found the crisper draw broken and unusable. I am ordering a crisper draw WPW10178772 to complete the repair . Office will reschedule part is showing expart. ; ordrng 1 WPW10178772 (pan-crispr)
Near Spicewood, TX 78669
Brandon
Job Details: 09/18/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of dent in front panel, ordering panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11024139 (DON’T PANEL)"
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop issues. Upon further inspection, I attempted to test the burners and no gas come on and the ignitors didn’t arc. When I pulled the drawers out from underneath the unit, I found the gas line and regulator in the top drawer and the unit mounts in the bottom drawer. When I went to install the gas line/regulator, I find the manifold stem where the regulator attaches, was broken. I am ordering the manifold and mounting screws and scheduled return service No gas leaks detected during service.; ordrng 1 W10594394 (manifold) and 4 WP7101P062 (WP7101P062)s"
Near Clifton, TX 76634
Jonathan M
Job Details: 09/18/2020
DRYER WHIRLPOOL WED6620HC1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage going to the dryer and found 120 V going from L1 to neutral, but 7 V going from L2 to neutral and 81 V going from L1 to L2. I advise the customer that their issue appears to be an electric pressure you into having an electrician come to fix the outlet or breaker. Call complete."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/18/2020
WASHER WHIRLPOOL CAM2742TQ2 "Arrived n site for washer intermittently spinning and leaking. Inspected unit and work area. Found major rust buildup on gear case. Found signs of water leaking from drain pump. Performed diagnostics and tested operation. Found unit spinning at time of service. Will need to replace gearcase, coupler, basket drive and coupler.
Near Austin, TX 78738
Leonardo
Job Details: 09/18/2020
OVEN WHIRLPOOL RBS305PVS03 Arrived on site to test unit for unit not heating due to oven turning off. Test unit and found sensor not plugged in all the way making unit not being able to read temp. S3cured sensor test unit and unit test good no charge job complete.
Near Marble Falls, TX 78654
James
Job Details: 09/18/2020
WASHER MAYTAG MAV5758EWW Arrived on site and tested operation. Found all functions test good and unit operating properly at this time. Unable to determine exact part that caused drain issue. Job complete
Near Belton, TX 76513
Al
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to install previously ordered part.Removed and replaced the damaged tray.Job complete
Near Round Rock, TX 78681
David S
Job Details: 09/18/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site for dishwasher no starting. I inspected the unit and work area. I found the UI unresponsive. I power cycled the unit and found the UI working again. I entered diagnostics and found fault code F5E1 door switch stuck open, F2E2 UI unresponsive. I gained access to the door latch and replaced with new. I ran the unit through a diagnostics cycle and the unit operated as designed. The unit will need a new control UI W10910626 to complete the repair, as the UI is intermittently failing. The part is showing to be an expart. The office will reschedule when we have an eta on the part. ; ordrng 1 W10910626 (panel-cntl)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite to install previously diagnosed parts. I installed the manifold valve and switch harness. I tested unit and it’s working as designed at this time. No gas leaks detected during time of service. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/18/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for safety call gas leak on slide on range. Upon inspection I found the gas company had tagged the valve under the cabinet and put a paper on the cooktop stating do not use and hat the LF and RR burners were leaking . I turned the gas to the on position at the valve under the cabinet when I arrived I called techline to assist in finding the gas leak. With none of the orifices showing a leak with my bubble solution techline advised me to speak with safety to see if they want me to find the leak. ; ordrng 1 GASLEAKDETECTOR (GAS LEAK DETECTOR )
Near Bastrop, TX 78602
Andy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for refrigerator hinge issue and unit making still making noise. Removed failed hinge and replaced with new. Checked unit for noise, compressor and fans run with no abnormal sound, found condenser coils rubbing making noise. Made needed adjustments. All operations are normal. No water leaks present at time of service."
Near Leander, TX 78641
Chase
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to repair refrigerator for not cooling properly and no ice production. On arrival found RC temp at 42 and RC temp at 12. Sealed system pressures were 110 PSI on the high side and a 12' vacuum on the low side. All fans were running and no signs of dye were found anywhere on the unit. Decided to add refrigerant to get unit to proper pressures and replaced pantry UI. Advice customer to give unit 48 hours to reach temperatures and sea ice production. It appears that there may be a very small refrigerant leak somewhere in the system that is not visible but we will need to give unit time to see how it responds. No water leaks present after repairs, job complete"
Near Austin, TX 78738
Leonardo
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 Arrived on site to replace sump and motor. Replaced motor test unit and unit working correctly no leaks present Job complete
Near Austin, TX 78731
Leonardo
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL MDBH949PAW3 Arrived on site to test unit for not washing. Test unit and foundunit getting plenty of water in and plenty of pressure. Could not duplicate the problem. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 09/18/2020
OVEN WHIRLPOOL WFG320M0BW2 "Arrived on site and tested the levels of carbon monoxide and levels in the unit were within range of state standards.Unit back panel was also secured to unit as designed.Tip bracket was dropped off
Near New Braunfels, TX 78132
Noah D
Job Details: 09/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for not heating correctly, upon inspection found the model and setup on a combo oven, changed setup to double oven. Complete"
Near Austin, TX 78731
David Z
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to diagnose washer that was not washing clothes and had almost overfilled, blinked lid lock light. Put in diagnostic mode and found errors for stuck key and basket speed sensor. Found gear case almost locked up. Tried and freed the gear case, but on diagnostic mode it sounds like a freight train. Unit needs a new gear case and control.
Near Waco, TX 76701
Jonathan M
Job Details: 09/18/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site for a dryer that would not dry clothes. Inspected unit and work area. Tested voltage from the wall at the terminal block and found 120 V going from L1 to neutral and L2 to neutral but only 16.14 V going from L1 to L2. I advise the customer that her issues and electrical one and that she’ll need to have an electrician come and fix her plug or breaker. Unit is working as designed.
Near Taylor, TX 76574
Cliff
Job Details: 09/18/2020
RANGE WHIRLPOOL WEG730H0DS50 Arrived on site to diagnose a range with a loose valve assembly. Found left front burner valve shaft screws loose. Tightened valve screws and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to inspect microwave door damage. Upon further inspection, I found a small dent in the upper left corner of the door. I removed and replaced the door and tested. Unit is operating as designed.
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
RANGE THERMADOR PRD486WDGU/01 Arrived on site to install previous diagnosed parts. Removed temp display and installed new. Found harness was for the digital displays. Assembled unit and tested operation. All tested good.
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop flames. Tested all burners and all flames were good. Customer complaint is that it takes too long to cook due to the grates sitting too high. I contacted techline ad spoke to Andrew and advised of the complaint and my findings. Andrew advised that the flames are proper height and the grates are the only ones that c with the unit. He provided file #7728836549. I advised my customer that the unit is operating as designed, and there are no other grates for the unit. No gas leaks detected during service, job completed."
Near Canyon Lake, TX 78133
Richard
Job Details: 09/18/2020
WASHER MAYTAG MVWC415EW0 "Arrived onsite for the washer not spinning properly. During testing found that the washer is outside under the house. Found error code for motor speed fault. So found that the washer is not leveled sitting on cement blocks. Will need motor,belt , capacitor. Ordering parts and office to schedule. Took pictures of location of washer.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
Near Marble Falls, TX 78654
James
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site and tested operation. Inspected for air leaks and found none. Inspected ice maker and found ice maker has jammed up and several ice cubes have gotten stuck above ice maker. Installed new ice maker due to failure and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/18/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site to inspect venthood for not turning on, will need motor to fix issues, w/o on motor, ordering motor and rescheduled .; ordrng 1 W11099715 (MOTOR)"
Near Seguin, TX 78155
Noah D
Job Details: 09/18/2020
MICROWAVE GE JVM3160DF4WW "Arrived on site to inspect microwave for a broken handle, replaced handle with new one provided by customer. Mounted all parts and checked for issues. No issues found. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/18/2020
OVEN WHIRLPOOL WOS11EM4EB01 "Arrived on site to inspect oven door for not being correctly aligned, replaced inner piece of oven door, found the gap changed and was aligned correctly, checked for all other issues, installed nameplate . Compete"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/18/2020
WASHER MAYTAG MVWB955FC1 Arrived on site and tested operation. Found unit will fill with hot water but no cold water. Verified proper water supply to valves. Unit has failed valve body. Tested drain pump and found to be good. Unit was not a bale to fill for rinse cycle causing cycle to end. Office to schedule return services ; ordrng 1 W11188329 (valve)
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer not advancing through cycles as it needs to. Upon arrival I checked units error code section of diagnostics and found no codes present indicating any hardware/software failures. I ran a manual and automatic tests on unit and still no signs of issues occurred. I then ran a quick wash and was eventually able to verify that the main control at random points in cycle would flicker and caused a miscommunication issue. I replaced main control and reset unit to its factory setting. Unit now working as designed no leaks before during or after repair. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived on site and tested operation. Found fresh food lights dim and flickering. Found freezer light completely out. Tested module and found failed diode.Installed new module and tested operation. Unit tests good. Job complete
Near , TX 78640
Robert
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found drawer leaking and slide for load and go drawer damaged. ; ordrng 1 W11321012 (SLIDE) and 1 W11465532 (DRAWER )
Near Austin, TX 78759
Paul
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW94HEXW2 "Ah-arrived on site to test washer for f6e1 error code. Found none of the motors running, found burnt MCU. Replaced MCU and tested unit, unit works good. Advised customer to replace his hoses. His hot water hose was corroded and leaking. Customer said he knew and would replace hoses. Took pic of hoses. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit not cooling, found sealed system leak, compressor running, not cool in either compartment. Ordering g compressor, evaporator, drier, and valves. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10913906 (coupler) and 1 W11103612 (EVAPORATOR ) and 1 W11135151 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
OVEN WHIRLPOOL WOC54EC0AS03 "Arrived on site to inspect wall oven/MW combo oven light not turning off and unit not heating. Upon further inspection, I placed unit in diagnostics and and found no error codes. I attempted to test in Bake mode, but the element did not come on. The broil element came on in preheat. I tested voltage at the control to the element and got 0V. Unit left with power off for safety. order the main ACU & console along with CNOTE-LSO FOR TRAINING"
Near Buda, TX 78610
Robert
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle. After replacement test operation.