Service History 697

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Austin, Texas 78738

Scott

Job Details: 07/10/2023

Arrived on site for fan not working . Light are working . Can just hear a control click when fan is Selected . Ordering control and fan 7-17. ; ordrng 1 WPW10716813 (Control) and 1 W11245979 (Cap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, Texas 78750

Kimo

Job Details: 07/10/2023

"Arrived onsite for a DW that will not start and makes a humming noise. Upon inspection I found that the unit started up for me but it was making a buzzing noise when its running. Upon further inspection I found that the tub blanket/shield is missing and the installation kit was damaged. I am ordering the sump&motor, shield, and insulation kit. And have the office reschedule ; ordrng 1 W11553445 (SHIELD) and 1 W11502191 (Installation kit) and 1 W11416362 (PUMP&MOTOR)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Round Rock, Texas 78681

Kimo

Job Details: 07/10/2023

"Arrived onsite for a dryer that is making a Thumping sound when in use. Upon inspection I found that this was caused by a loose blower wheel. I attempted to replace the wheel but it would not come off of the motor I am ordering the housing,seal,screws, and bracket. To complete the call rescheduled date 07/17/23; ordrng 1 W10888146 (HOUSING) and 1 W11596046 (SEAL) and 4 WP489463 (SCREW)s and 1 W11481730 (BRACKET)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS1

Near Round Rock, Texas 78681

Kimo

Job Details: 07/10/2023

Arrived onsite for a rang with a gas leak upon inspection I found the leak coming from the center burner valve I called safety and advised them of my findings Sr#7736733160. The I replace the valve and tested and found no leaks after; ordrng 2 WP3196557 (SCREW)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose refrigerator not making ice. Examined door harness and found multiple broken wires in the harness, requiring a new door to resolve. Ordering door and autho. Office to schedule when door arrives/approval. ; ordrng 1 LW11037733 (Freezer Door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78628

Lou

Job Details: 07/10/2023

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The unit filled with water and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. When I verified the model/serial numbers, I found the model number off by one digit and the sump/motor assembly prescreened for today was the incorrect part. I am ordering the sump/motor assembly and CNOTE-PLACE ON CANCELLATION LIST and scheduled for 07/17/23. No water leaks observed during service.; ordrng 1 W11025157 (Sump/motor assembly) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Dripping Springs, Texas 78620

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit found oven display not working, customer stated that left oven start butt is not working and griddle is not getting hot, tested unit found button is broken and shorted griddle infinite switch, unit does not have a M/S tag, advised customer to call Jenn air so they can provide him with one, ordering parts office to reschedule ; ordrng 1 W11318834 (Griddle control) and 1 W11319196 (Oven start button) and 1 W11602621 (Griddle assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Kingsland, Texas 78639

Gerry C

Job Details: 07/10/2023

"WDTA50SAKZ1 Arrived to inspect no power. I verified power to the unit and up to the main control. Upon inspection of the UI control, I found signs of the console assembly leaking and allowing water into the circuit, causing the UI to fail. Office to order console assembly. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11660284 (Console Assy) and 1 W11579528 (Kick Panel) and 1 W11551775 (Screw)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/10/2023

Arrived on site for refrigerator with fc door not allowing gasket to stay locked in place on door when it was opened. Upon arrival confirmed issue and found lower side of fc door liner separating and not able to hold gasket it place. Tried replacing gasket and found same result. Will need office to reschedule once Availability of fc door is known. 216-526-0830 Cynthia; ordrng 1 W11182143 (Nameplate) and 1 LW10680729 (Door fc)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was error code F3E1. Found a Technical Service Pointer #: W11659190 for the sensor or harness. Im ordering the main harness and reschedule to return when parts are available.; ordrng 1 W11245673 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Park, Texas 78613

Kimo

Job Details: 07/10/2023

Arrived onsite for a washer that will not spin upon arrival I call technician and advise Bob at techline of what weve done already and was told that it could be the control or the harness I replace the control and tested the unit and found no change even after performing a calibration. I am ordering the control and suspension and rescheduled of the 07/21/23 cx would like a 4:30pm appointment sr#7736823229. ; ordrng 1 W11652038 (HARNS-WIRE) and 1 W10780045 (SUSPENSION)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, Texas 78723

Joe Z

Job Details: 07/10/2023

"Arrived on site for leaking. Upon arrival found leaking rinse aid from inside outer panel. Removed panel for inspection. Found leaking from dispenser. Test unit and filled, washed and drains correctly. Need to replace dispenser. Ordering dispenser. Office to reschedule ; ordrng 1 W11412300 (Dispenser)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Johnson City, Texas 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for low ice production, customer stated that it will make ice slowly but it all melts, tested unit found door not sealing properly do to door magnet is not on the correct side and cabinet gets in the way, notice that customer has a R/O system connected to unit but system is dual tank and water pressure coming in is good but found that water in the R/O tanks is not being produced fast enough and the unit starts to run dry after 2 ice sheets, customer will look into getting a R/O pump to increase water production, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Johnson City, Texas 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for not going into spin cycle, tested unit found failed capacitor, inspected gear case and found no signs of failure, replaced capacitor and tested unit is now running as designed, no leaks detected job complete"

We serviced a

SAMSUNG DRYER

Model DV22K6800EW/A1

Near Johnson City, Texas 78636

Andrew

Job Details: 07/10/2023

"Arrived on site to test clean unit. Customer wanted ventilation in wall cleared. Advised we do not provide that service. No service provided, no fee collected. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Austin, Texas 78704

Luis

Job Details: 07/10/2023

"Arrived on site. Adjusted mullion rail tested door operation good,replaced defective right door gasket checked door seal good. Powered unit off,disconnected damper powered unit on found cold air seeping from damper and around housing,replaced defective damper,added sealer around housing until air was no longer felt seeping through."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Austin, Texas 78721

Matthew

Job Details: 07/10/2023

"Arrived onsite for faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, Texas 78744

Matthew

Job Details: 07/10/2023

"Arrived onsite to replace control. Customer notified me that again once out of 4-5 loads it had the intermittent pause. Ran diagnostics and again, no error codes. Replaced control and tested. All checks good. Customer will monitor. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Austin, Texas 78753

Joe Z

Job Details: 07/10/2023

"Arrived on site for not cooling. Upon arrival, inspected unit and entire evaporator is covered in ice. Began defrosting evaporator manually with blower and steamer. Inspected control per service pointer and is correct. Cleared all ice from evaporator and found harness to heater is not connected. Secured connection to heater and forced defrost. Heater is now energizing and pulling correct amperage. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Austin, Texas 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for condensation in drum. Upon arrival inspected unit and cannot find any condensation. Tenant states that she has been using unit and it has not happened again. Cannot duplicate the issue at this time. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for not finishing cycles upon arrival ran diagnostics and there are no saved error codes. Ran vent test and passed. Test unit and is operating correctly. Found tenant is using sensor dry with Ecco boost. Recommend that customer uses time dry to get the type of drying she prefers. Unit is operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, Texas 78758

Wesley

Job Details: 07/10/2023

Arrived onsite and found unit operating with off balance error because of failed suspension. Replaced the suspension. Leveled unit. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was range leaking gas per gas company. Gas was turned off at the valve on the wall, I turned it back on and tested all gas connections and all the valves and checked the orifices for any leaks and found no leaks. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Park, Texas 78613

Maurice R

Job Details: 07/10/2023

Arrived onsite for icemaker not producing ice. On inspection did the icebox self test and it did nothing. Replaced the icemaker and retested the unit and it passed the self test. No water leaks detected during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site to test unit for no ice production. Found reservoir not filling. Removed filter and unit now working as designed. Advised customer filter is faulty. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, Texas 78745

Luis

Job Details: 07/10/2023

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, Texas 78654

Gerry C

Job Details: 07/10/2023

"KRFC300ESS07 Arrived to inspect tapping noise. The customer provided a recording and I could clearly hear the safety tag on the cord, tapping the wall or back of the unit. I pulled the unit and verified the issue and removed the tag. The issue was resolved and there was no more tapping while the condenser fan was running. No leaks observed during service."

We serviced a

GE WASHER

Model GFWR2700H1WW

Near Florence, Texas 76527

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose washer that was making noise when running. Customer says it was both banging and making loud noise. I ran the unit and confirmed both the noise and banging. I checked the basket and found play between the tub and the basket, indicating a failing or bent support on the basket assembly. When spinning the basket is gyrating/wobbling. Can also hear excessive bearing noise coming from the unit, bearing also failed. Advised customer the until will need a new basket / support and a rear tub. Customer declined repairs since cost will be as much as a new unit. Collected diagnostic fee"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Niederwald, Texas 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and found customer experienced water on floor, found all functions in diagnostic cycle and found when washer drained standpipe is overflowing, sent a short video to KB/service management. Recommended that homeowner contact builder and have them correct standpipe, job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Belton, Texas 76513

Jonathan M

Job Details: 07/10/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lid and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Morgan's Point Resort, Texas 76513

Jonathan M

Job Details: 07/10/2023

"Arrived on site for a washing machine that is still having ongoing issues from the previous service. Inspected unit and work area. The customer advised that the unit just makes it grinding noise and does not actually start the cycle. Ran made it through diagnostics and found an F7 E6 (motor circuit open) error code. Ran unit through an auto test with the bottom cover shield pulled off. Found the unit fill and ran properly, but went when it went to agitate, found the shifter would pull the cam most of the way, but did not actually shift it fully into agitation, and would make that grinding noise. I unplugged the unit and tested the cam. Found the cam shift into place while turning the drive pulley. Tested the unit again and found the unit start to agitate. Went ahead and replaced both the cam and the actuator and tested the unit. The unit began to work and operate as designed. Tested the unit twice and both diagnostic tests passed without any issue. Advised the customer to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Austin, Texas 78748

Scott

Job Details: 07/10/2023

Arrived on site for washer not draining . Unit has standing water in tub . Vacuum out water and found drain catch full of debris . Cleaned catch and bellow . Ran diagnostics only long drain error . Unit passed test wash . Now draining properly . No water leaks detected at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Troy, Texas 76579

Jonathan M

Job Details: 07/10/2023

Arrived on site for a dryer that is making squeaking sounds as the drum turns. Inspected unit and work area. Did confirm the customers complaint and from the sounds coming from the rollers. Opened the unit up and confirmed that the rollers were stuck and causing squeaking sounds as they spun by hand. Replaced the idler pulley and rollers and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Austin, Texas 78749

Scott

Job Details: 07/10/2023

"Arrived on site for warmer then normal on side cabniet . Following service pointer ,replaced control. Explained higher surface temp are normal. With this type of fridge is normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Austin, Texas 78738

Scott

Job Details: 07/10/2023

Arrived on site for dryer taking long time to dry loads . Ran flow and temp checks . Found unit has a restricted air flow . Recommended customer have maintenance dept clean vents again . Job complete

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Leander, Texas 78645

Maurice R

Job Details: 07/10/2023

"Arrived onsite for previously diagnosed parts. On inspection found the right latch was broken, I replaced the latches and switches and tested the unit and it was working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Leander, Texas 78645

Maurice R

Job Details: 07/10/2023

"Arrived onsite for washer not finishing a cycle. Talking with the customer some times it would finish a cycle, other it would not finish the cycle. Looked under the unit and it was clean of any oil dropped the pulley cover and it was clear of any oil. I ran the unit in diagnostics mode and it did not have any issues. I think it might be when clothes are in the unit the issues may arise. The basket was leveled, l replace the control board and the actuator. Calibrated the unit and rear diagnostics. The unit passed the diagnostics mode. The unit is operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Killeen, Texas 76542

Tyler

Job Details: 07/10/2023

Arrived on site for walloven not heating g at all in either compartment. Upon arrival confirmed issue and found all bake and broil elements intact and functioning. Found no voltage coming from ACU but tods were both working. Replaced control and found both compartments could heat to 350 degrees as designed call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78732

Paul

Job Details: 07/10/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I defrosted the RC evaporator coil and replaced the fan/harness and installed a shim on the drip pan. I made sure the drain tube was clear. I replaced the UI and tested the unit. All functions are working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Killeen, Texas 76549

Tyler

Job Details: 07/10/2023

"Arrived on site for range not heating past 200 degrees. Upon arrival confirmed issue and found bake element had broken and Burnt up, replaced element then reassembled and test3d unit. Found range heating as designed call complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/10/2023

"Arrived on site for washer smelling like rubber at end of cycle. Upon arrival found no errors. Inspected unit underneath and found cam and belt worn down and rubbing heavily on cam. Replaced cam, belt, and capacitor. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS22

Near Briarcliff, Texas 78669

Scott

Job Details: 07/10/2023

Arrived on site for wall oven flashing 9-0 error . Ran diagnostics only error code . Flipped breaker and ran for preheat cycle . Also ran microwave while oven preheated . All checked normal. Recommended if error comes back to replace breaker and check wiring on range . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Spicewood, Texas 78669

Scott

Job Details: 07/10/2023

Arrived on site for issues with ice maker and bin crisper . Found plastic rake guard had come off and fresh food bin was missing clear window . Replaced bin and icemaker . Ran harvest on IM all checked normal. On water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Austin, Texas 78732

Paul

Job Details: 07/10/2023

"Arrived onsite for a washer making banging noises. The customer stated it banged when going into spin on the first couple of loads she ran but stated it hasnt done it since. I found the washer leaking down hill in the front. I leveled the washer so the door would not swing open. I found no stored error codes. I found the shocks, springs, and counterweights in good condition. I ran the diagnostics cycle and found it working as designed. I went over detergent use and settings with the customer. There were no water leaks present at the time of service. Call complete."

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site and replaced previously diagnosed burner heads. Unit currently working as designed. Advised customer to monitor if issue persists call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/10/2023

Arrived on site for a refrigerator that is leaking water. Inspected unit and work area. The customer advised they already knew what the problem was and showed me a piece that appeared to be broken. Found the issue with the water valve off the backside of the unit. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Leander, Texas 78641

Maurice R

Job Details: 07/10/2023

Arrived onsite for cooktop not igniting correctly. On inspection 3 of the 6 burners knob were hard to turn and one had the stem broken. Replaced the manifolds and retest the valves. The valves are working as designed and no gas leaks detected during service. No serial or model was visible. There is a shelf that is blocking the model and serial label.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 07/10/2023

Arrived onsite for dishwasher leaking. On inspection I ran the unit in diagnostics mode 2 time and no water leaks. I put the unit into the 1 hr wash cycle and still no leaks. The customer showed me video that there was 1:15 left in the cycle when the water started to leak from the bottom of the door. She said every time she heard the water hit the door it leaked. The spray arm was separating once it got extremely hot in the unit and the water was coming out the side of the spray arm and making a wave that would go over front lip of the tub and leak from the bottom of the door. Chase said to install the arm at no charge. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Blanco, Texas 78606

Andrew

Job Details: 07/10/2023

Arrived on site and replaced previously diagnosed compressor. Charged system with nitrogen to 140psi and found leak at condenser. Removed leak lint and installed coupling. Vacuumed system and held pressure for 20 mins. Charged to specs and found no signs of any refrigerant leak. Ideal frost pattern developing on evap as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Uhland, Texas 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and replaced icemaker, fill tube, and dual valve diagnosed by previous technician. Icemaker will still not fill and water will not dispense on door. Removed water filter And inserted bypass and water will now dispense on door. Either water filter has failed or filter housing has failed. Recommended that homeowner replace water filter it has never been done. If issue continues filter housing will need to be replaced."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Niederwald, Texas 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and found connection to ignitor is loose after resetting it dryer is running properly, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Austin, Texas 78748

Kevin

Job Details: 07/10/2023

"Arrived on site and found customers experiencing gas smell when dryer is not in use. There is a very small leak coming from connector on the wall where the gas line attaches. Assisted homeowner with adding Teflon tape to connection and explained that connection and gas line may need to be replaced. There is no leak or issue with dryer, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, Texas 78737

Kevin

Job Details: 07/10/2023

"Arrived on site and replaced both pantry sliders diagnosed on previous visit, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, Texas 78681

Kimo

Job Details: 07/10/2023

Arrived onsite for a DW that is not drying dishes. Upon arrival I ran a diagnostic cycle and found that the heating element did not turn on I then tested the heater with my multimeter and found that it was good I replaced the control and tested the unit and found uni5 operating as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Austin, Texas 78737

Kevin

Job Details: 07/10/2023

"Arrived on site and found a valve is weeping and slowly filling tub with water. Replaced both and confirmed operation by running a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Austin, Texas 78701

Matthew

Job Details: 07/10/2023

Arrived onsite for washer leaking and damaging floors. Upon arrival inspected unit. Clothes were in the washer as if recently used. Tenant was already instructed by maintenance not to use the machine until serviced. Error code for oversuds present. Maintenance was present for service visit. Ran a normal cycle and checked for signs of leaking. Found none. Allowed unit to complete cycle and no signs of water leaking. It appears to much detergent was being used. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Austin, Texas 78701

Matthew

Job Details: 07/10/2023

Arrived onsite for damaged right door. Replaced door. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW01

Near Austin, Texas 78757

Matthew

Job Details: 07/10/2023

Arrived onsite for unit door not sealing. Upon arrival inspected unit. Found door not sealing properly on left side. Used heat gun to mold seal to cabinet. Unit now sealed properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78759

Wesley

Job Details: 07/10/2023

Arrived onsite for leak and used clamp kit to repair dishwasher that was leaking from pump hose. Unit is now sealed and operating properly without leaking. Advised customer on repair.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/10/2023

Arrived on site for a refrigerator that is still not cooling. Inspected unit and work area. Added a coupler to the dryer and cap tube in but the coupler did not hold. I made a second attempt with another coupler and was able to successfully attach the dryer and cap tube. Pressurize the unit with nitrogen and found pressures. Hold steady at 125 psi. Vacuum down the unit and the unit held by -30 psi pressure for 15 minutes. Charge the ended up with 50 g of R600 and tested unit. Unit began to cool and operate as designed. Call complete. ; used 2 W10890128 (Coupler) from stock

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near San Marcos, Texas 78666

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for gas leak, checked all connections on gas line and did not detect any leak, turned unit on and ran it for 15-20 minutes, could not detect any unusual smell, spoke to customer and explained to her what she was smelling was little residual gas and initial burn off, called safety to report my findings SR# 7736788033 if this issue persists and customer is detecting excessive smell the will recommend replacing coil, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Austin, Texas 78758

Wesley

Job Details: 07/10/2023

Arrived onsite and found unit operating with failed icemaker lost position. Replaced icemaker. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL OVEN

Model JJW3430IL00

Near Austin, Texas 78727

Wesley

Job Details: 07/10/2023

Arrived onsite and completed repair by replacing the console. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

Arrived on site to replace console diagnosed on previous visit. Replaced console and updated software to current version. This should resolve UI issues. Repair completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

"Arrived on site to replace weeping valve in refrigerator. Replaced valve and tested unit. Unit working as designed. Repair completed, no water leaks found."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Salado, Texas 76571

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose washer making clicking sounds when agitating. Tested unit and found normal whiplash noises from slider / rotor when agitating. Removed rotor and found no play in any of the lower end components, no gearcase oil, collar on slider solid. Advised customer unit is working as designed, and there is going to be audible noise coming from the lower end. Call completed."

We serviced a

AMANA WASHER

Model NTW4516FW

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/10/2023

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e6 in diagnostics. Found capacitor damaged with actuator stuck mid transition. replaced capacitor and actuator. Rested unit and found washer working as designed with no leaks, call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHW

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 07/10/2023

Arrived on site for dishwasher not starting. Upon arrival confirmed issue but couldnt enter diagnostics. Found control dropping voltage to u8 panel and replaced it. Found dishwasher completing cycles as designed and full functionality restored with no leaks. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven screen would freak out when the steam would travel up the the touch. I explained to the customer that theres absolutely nothing I can do to prevent the steam on the screen. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

Arrived on site to install parts previously diagnosed. Installed new console and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, Texas 78634

Vincent

Job Details: 07/10/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was back left burner not igniting properly. I tested and confirmed the issue with the burner head. I replaced burner head and re-tested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Round Rock, Texas 78665

Vincent

Job Details: 07/10/2023

Arrived on site to install parts diagnosed by previous tech. Installed new ui and control. Advised customer to allow 24 hrs to notice any changes. No leaks where observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, Texas 78664

Vincent

Job Details: 07/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door that Thad the gasket replaced did not have much suction. I tested the door and readjusted the door closure spring. Unit is now closing a bit better and CX was satisfied. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near New Braunfels, Texas 78130

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for not getting up to temp, tested unit found hidden bake element disconnected, secured connection and tested, unit is now running as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Austin, Texas 78746

Luis

Job Details: 07/10/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO xS84638; used 4 W11632139 (Led module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, Texas 78748

Joe Z

Job Details: 07/07/2023

Arrived on site for not making ice. Upon arrival inspected unit and there is no water or ice in icemaker tray. Ran ice box fan and is good. Ran ice maker fill test and valve operates and fills correctly. Ran harvest test and icemaker is not responding. Ran test 56 and got error code E2 motor lost position. Need to order ice maker. Office to reschedule ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78757

Matthew

Job Details: 07/07/2023

"Arrived onsite for unit not powering on. Power button would not respond, tried diagnostic with cycle buttons and did not respond. Tried diagnostic with temperature/soil buttons and unit did power on. Recorded no error codes. While running tests found that supply lines may be switched. Ran cold water and unit filled with hot water. During testing steam would build up above dispenser and condensate underneath dryer and drip down. This may be shorting the console. Need to return with console and control and filter. Unit needs to be unstacked on return. Maintenance notified to check supply lines and have unit unstacked by next appointment . Scheduled for 7/14.; schdld next appmnt for 7/14 FRI !"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/07/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I replace the motor and blower wheel. As I was putting the unit back together I found that the CHUTE was broken. I am ordering one along with the SEALS to complete this call. Office to reschedule ; ordrng 1 W11117429 (CHUTE) and 1 WP339956 (SEAL) and 1 W11415783 (SEAL) and 1 W11233063 (SHIELD)

We serviced a

WHIRLPOOL DRYER

Model WED4985EWO

Near Austin, Texas 78754

Kimo

Job Details: 07/07/2023

"Arrived onsite for a dryer that will turn itself off after 15mins of running and will turn itself back on after another 15mins of run time. Based on these symptoms there may be a issue with the motor or the start button. I am ordering both along with the blower wheel. ; ordrng 1 WPW10396039 (MOTOR-DRVE) and 1 WPW10117655 (Switch, Push To Start) and 1 W10801999 (WHEEL)"

We serviced a

WHIRLPOOL MICROWAVE

Model Wmh31017hs09

Near Kyle, Texas 78640

Joe Z

Job Details: 07/07/2023

Arrived on site for smoke coming out of vent during use. Unit not heating. Upon arrival test unit and found transformer has failed and releases smoke during use. Need to replace transformer. Ordering transformer. Office to reschedule ; ordrng 1 W11545871 (Transformer)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belton, Texas 76513

Jonathan M

Job Details: 07/07/2023

"Ive done on site for a washing machine that is making sounds during agitation. Inspected unit and work area. Ran unit through diagnostics and immediately heard the sound during agitation, but did not hear the sound during the stone cycle. Checked underneath and found the protective shield, broken, causing the cam to rub against the cover when in agitation. Ordering the shield and will return with all other components. Reschedule the customer to 7/12.; ordrng 1 W11409708 (Shield)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, Texas 78132

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for water accumulation underneath ice bin. Found icicles hanging from ice maker. Removed ice maker and found fill tube had slight ice blockage and heater wire was cut. Recommend replacing full tube with heater, inlet valve, both RC door gaskets and sealing center divider/mullion between FC and RC with silicone. Office to reschedule. ; ordrng 1 W11366500 (Fill tube with heater) and 1 W11312191 (Inlet valve) and 1 W10841140 (Silicone)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near New Braunfels, Texas 78130

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for not draining. Found error f6e4(float switch). Unit had standing water upon arrival. Ran diagnostics and found working as designed. Found no high drain loop and RO filtration system drain hose was connected with dishwasher drain. Advised RO drain would need to be relocated. Recommend replacing drain pump, high drain loop and mounting brackets. Office to reschedule. ; ordrng 1 WP8269145 (Mounting brackets)"

We serviced a

JENN-AIR RANGE

Model JDS1450ML0

Near Austin, Texas 78737

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for F9E0. Found F9E0 only when you turn the warming drawer on. Called Techline and test unit with Techline will need to order new warming drawer element and harness. Resistance 12 ohms 7736742252 ; ordrng 1 2hourjob (2hour job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, Texas 78735

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for rust on upper rack and rust on front panel. Will order rack and panel. Office to reschedule ; ordrng 1 W11461694 (Front panel) and 2 W11157086 (Stud)s and 2 W10826179 (Screw)s and 1 W11672788 (Upper rack)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Waco, Texas 76707

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a washing machine that is leaking from underneath. Inspected unit and work area. The customer advised that he tilted the washer back and found out what the problem was. He showed me that the tub was completely cracked underneath near the drain pump and was leaking water as soon as water began to fill inside of the unit. confirmed the customers complaint and Im ordering a tub for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two hours on the return trip due to multiple parts, needing to be disassembled and reassembled. Reassembled.; ordrng 1 W11219115 (Tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, Texas 78753

Matthew

Job Details: 07/07/2023

Arrived onsite to replace faulty motor. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW03

Near Round Rock, Texas 78681

Vincent

Job Details: 07/07/2023

Arrived on site to install parts ordered by previous tech. Installed new tube and seal and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW3

Near Austin, Texas 78749

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not heating. Upon arrival inspected unit. Ran vent test and is good. Found gas supply valve is on off position. Turned gas on and test unit. Unit is now heating correctly. No gas leaks present at this time. Job complete

We serviced a

GE OVEN

Model JGS760SP2SS

Near Austin, Texas 78729

Vincent

Job Details: 07/07/2023

"Arrived on site for for range, inspected unit and work area. I inspected previous work done and found a connector disconnected that caused unit not to heat and also for the light to stay on. Reassembled unit and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78748

Joe Z

Job Details: 07/07/2023

"Arrived on site for unit tripping breaker. Upon arrival, test polarity and is correct. Got 119 from L1-N, 119 from L2-N, and got 238 from L1-L2. Checked connections at block and are correct. Ran unit on timed dry at high heat and after 40 minutes has not tripped breaker . Contacted Chris from techline for assistance . Checked amp draw and is at 21 amps, which is within range. Unit is operating as designed. Tech recommended giving customer service pointer # w11525530 for breaker tripping breaker nuisance and to call EATON breaker company. Tech gave SR# 7736801435. Contacted SAFTEY. Everything has been noted from techline to SAFTEY team. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78744

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not powering on. Upon arriving inspected unit and breaker is tripped. Restored power and test unit. All cooktop burners operate correctly. Inspected broil and bake elements and resistance and amp draw are correct on both. Test oven on bake and unit tripps breaker during preheat. Test broil and unit preheats correctly. After oven is heated tried preheating on bake again and this time does not tripp breaker due to not needing assistance from broil to preheat. Found unit is operating on a Square D breaker. Service pointer # W11525530 for breaker tripping nuisance.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, Texas 78664

Kimo

Job Details: 07/07/2023

Arrived onsite for refrigerator that is not sealing up properly. Upon arrival I found that the door gasket where sitting flat and flush up against the chassis opening. Upon further inspection I found that the unit was leaking forward a bit and the chassis itself had a slight twist in it.I adjusted the chassis and door to help with sealing. Found no other issues with the unit job complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DW4

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/07/2023

"Arrived onsite for a dryer the in making and loud noise when in use. Upon inspection I found that the noise was coming fro the idler pulley, I installed repair kit and tested the unit and found unit operating as designed. Job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, Texas 78660

Kimo

Job Details: 07/07/2023

Arrived onsite for a washer the will not spin. Upon inspection I found that the shield was stuck in the pulley keeping the unit from spinning. I replace the shield and the cam/pulley and tested the unit several times and found the unit operating as designed.

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Georgetown, Texas 78626

David Z

Job Details: 07/07/2023

Arrived on site to diagnose range that had no power. Examined unit and found display dead. Checked harness and found harness good. Checked voltages and found no voltage present at unit. Checked breaker and found breaker was tripped. Also noticed breaker was a GFCI circuit. I reset breaker and ran a bake cycle. Found no issues when I retested and unit runs as designed. Advised customer if issues with GFCI breakers. Repair completed

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS2

Near Georgetown, Texas 78628

David Z

Job Details: 07/07/2023

"Arrived on site to diagnose noisy vent hood. Customer says if its on high, after a couple minutes the blade would make excessive noise. I ran the unit on high and confirmed shortly after starting the blade would wobble a bit and cause a deep vibrating sound. Took blade off and found it was not level. Replaced the blade and tested. Verified proper operation with no gyrating present. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Austin, Texas 78730

Matthew

Job Details: 07/07/2023

Arrived onsite for unit not responding or powering on. Tested and found supply voltage good. Control is powered. Console is non responsive. Replaced console. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, Texas 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to replace control board and sensor and install new heat reflector. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model GS465LELS0

Near Kyle, Texas 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for unit not getting to temp. Test unit abs found oven igniter not igniting. Replaced oven burner assembly test unit and unit test good job complete