Near Georgetown, TX 78633
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and tested operation. Customer had unit unplugged and thawed at arrival. Customer stated the fresh food evaporator was completely frosted up and temps were around 50 degrees. Tested evaporator thermistor and found to be out of range and in the wrong location on evaporator. Installed new thermistor and secured in correct location with zip tie and foil tape per manufacturer suggestion. Tested operation and found unit working properly. Job complete
Near Robinson, TX 76706
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that still leaking from the icemaker. Inspected unit and work area. Replaced icemaker and valve and found water valve at wall not turning off or losing pressure even when turned to the off position. Advise customer that I had replaced the two components that could be causing that issue but it further problems persist, the issue would still be with their incoming water pressure. Call complete."
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit ice maker overflowing, ice building up in and around the ice bin and per techline recommendations, I removed and replaced the ice maker, dual valve, ice chute plate and separator. Tested all mentioned and the unit is operating as designed. I advised my customer of the repairs made. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 08/17/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found saved error code F6E2 for communication failure.
Near Buda, TX 78610
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for unit not freezing or cooling unit. Checked continuity to compressor, compressor was good and checked start device. Start device showed being bad. Ordered compressor and start device. Spoke to CS. Office to reschedule when start device comes in.; ordrng 1 W11092533 (start-dev) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
Near Belton, TX 76513
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site for washing machine that won’t start a cycle and the lid locked it’s just blinking. Inspected unit and work area. Place unit in several wash cycles and found unit not spinning and then causing the lid lock to lock itself shut. Unplug unit and try to spin basket by hand. Basket would not turn. Lifted up washer and found severe oil leaks underneath the unit. Removed belt and tried to spin splash assembly by hand. Unit was locked up. Found drive motor had Black single marks all over the coils and tried to spin motor shaft by hand. Found friction when spinning motor. Unit will need gear case, drive motor, and a new belt. Ordering hub kit and drive pulley just in case. Office will need to get authorization for repair. If authorization is given the drive motor is out of stock and the office will need to contact customer about return date. Service will need two hours to complete.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) an
Near Temple, TX 76504
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site for refrigerator that still not cooling properly. Inspected unit and work area. Found unit temperature is above 75° in both fridge and freezer sections. Found compressor not running and as soon as the compressor kicked on took amp draw. Found unit pulling 7.1 A. Felt condenser lines and found no heat on condenser. Spoke to CS and was advised that they have a failed compressor. Ordering parts for sealed system issue and Office will need to schedule customer due to out of stock parts.; ordrng 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11122867 (evaporator) and 1 WPW10507886 (compressor)
Near Austin, TX 78724
Scott
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site for no power to dishwasher . Checked out let ,am getting power . Did find out let had a bad ground recommended to customer to contact builder to look at that . Found power cord at junction box ,one of the wire nuts had come loose . Reconnected wires, ran diagnostics. No error codes ,wash cycle ran completely. No issues found with unit . No water leaks detected at time of service. Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for customer complaint of lights not working in both sections, found multiple led modules failed, I replaced failed modules, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 08/17/2020
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of unit making knocking noise, found noise coming from vent, ordering vent and gasket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8269259 (gasket) and 1 WP8545533 (vent)"
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not working. Test unit and found shorted console and control board. Ordering new board and console office to reschedule. ; ordrng 1 W10803367 (CONSOLE ) and 1 W11368631 (CONTROL BOARD )
Near Austin, TX 78704
Kevin
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and inspected washer and found F20 error code showing on display, confirmed heater is good and confirmed all connections on timer/ACU are good. Will need a new timer/ACU to correct washer. There is no water or drain connections available ; ordrng 1 W11334214 (TIMER ACU)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not heating upon inspection found issues with timer and thermistors, changed out both, heat had not returned. Return with provided parts. ; ordrng 1 W10450286 (HARNESS)"
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to install previously diagnosed and ordered part. Due to the main harness getting damaged at the terminal block, I removed and replaced the main harness and terminal block (came with harness) and tested the unit. Unit is operating as designed. Job completed."
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning properly. Ran diagnostics and found that the basket is wobbly and scraping on the tub or something. Will need to replace tub and basket assembly. Will need a 2man 2hrs for repair. Ordering parts and office to schedule ; ordrng 4 W11117022 (DAMPER ASSEMBLY )s and 1 W11287253 (TUB AND BASKET ASSEMBLY ) and 1 W11354541 (STATOR)
Near Kempner, TX 76539
Al
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to install previously ordered parts.Removed and replaced the defective drain pump.The blade on the new designed pump fell off and was inside the line.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Austin, TX 78759
David Z
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice. Performed diagnostic and ran icemaker. Found motor is turning, but shaft is binding up and won’t dispense. Checked bucket and found that there is broken plastic in the housing getting caught on the crusher blades. Unit needs a new ice bucket to resolve as auger motor is good. Ordering ice bucket D2C since it slides in. Call complete.; ordrng 1 WPW10558424D2C (ice-contnr D2C )"
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found loose wiring connection at icemaker. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived onsite for the for the drawer light not working. Installed new diode and light works fine but the light cover is missing will need to order the cover. Office to schedule.
Near Hutto, TX 78634
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for a refrigerator with a dented RF door. I verified the damage and replaced the door and nameplate. I took pics of the old door damage. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
RANGE GE JGBP87SEK3SS Arrived on site to test unit for unit not heating. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit heating to 350 job complete
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site for poor drying . No power cord was on dryer .
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site . Relay was defective . Ordering anew relay . Unit has been moved to janitors closet on same floor . Call to set return.; ordrng 1 W11092533 (start-dev)
Near Austin, TX 78737
Brandon
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good."
Near Leander, TX 78641
David S
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. I replaced the main control and the UI panel. I tested the unit and it works as designed, no water leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher making a noise. Customer played a video clip of the noise, and said it happens about an hour into the cycle. I sounded like the diverter valve was making the noise. I am ordering a pump and motor assembly W11416362 to complete the repair. The office will reschedule as the part is an expart. No water leaks detected.; ordrng 1 W11416362 (PUMP AND MOTOR ASSEMBLY )"
Near Buda, TX 78610
Robert
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to replace ice maker from previous diagnosis. Replaced ice maker. Tested unit, unit works good. No leaks detected. Job complete."
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for no display. Tested unit found display frozen. Replaced control and issue remained. Needing to replace UI. Office to reschedule.; ordrng 1 W11296171 (CONSOLE )
Near Round Rock, TX 78665
Kayman
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG720H0AS0 Arrived onsite for range oven intermittently not igniting in bake. Upon inspection I found the ignitor housing slightly warped and starting to separate from the manifold. I bent the housing more toward the manifold and the unit is igniting every time now.
Near Lorena, TX 76655
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Customer advised that the unit sometimes will trip the breaker and the rinse cycle or the spin cycle but that the problem is not consistent. She advised that she is already replaced the breaker three times. I checked the breaker box and found the unit still on a GFI breaker. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and unit ran as designed. Placed unit in a manual fill and then ran the unit through an agitation and finally a high speed spin with the water in it. Took amp draw on the unit as it went into an agitation and found the unit pulling 4.89A. Tested amp draw on the ugh speed spin and found the unit pulling 7.3A and dropping to 6.9 A. Turned on drain pump while the unit was running the spin test and Amp draw went back up to 7.2 A and then dropped again to 6.98A. I called Techline a
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL GU2475XTVB1 "Arrived on site to inspect dishwasher no operation but console lights up. Upon further inspection, I placed the unit in diagnostics and tested. The unit failed to operate but the console was responding. I disconnected the unit fan and retested and the unit operated as designed. I am ordering the vent, gasket and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not drying, upon inspection found a major blockage in dryer vent after tubing, customer will need to contact builder to clear it. Complete"
Near Bellmead, TX 76705
Jonathan M
Job Details: 08/17/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for a washing machine that still making a rattling sound during agitation. Inspected unit and work area. Placed unit into service diagnostics and found no stored area codes. Placed unit into a manual agitation and could not replicate the sound. Added water to the unit and put clothes in the basket trying to emulate a cycle. Unit ran as designed and could not replicate issue. The customer stated that this issue has been extremely intermittent and that the more clothes she adds, the less likely she is to hear the sound. She indicated that the gear case had been replaced recently and that she was questioning whether that was a defective part. I advised her that that was probably not her issue but that I would contact whirlpool experts to see if there was anything else they could think of. I called Techline and spoke to Leon SR# 7728552174. He advised to check the rotor and stator for wear and that if We could not find anything that there’s nothing
Near Austin, TX 78702
Leonardo
Job Details: 08/17/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Replaced inverter magnetron and micro board. Test unit and unit heating correctly no error codes
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range with a gas leak. I found the unit leaking a minor amount of gas at the regulator adjustment cap. The valve assembly will need to be replaced. Ordering WPW10602001 valve-gas. ; ordrng 1 WPW10602001 (valve-gas)
Near Austin, TX 78748
Leonardo
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WML75011HZ8 "Arrived on site to test unit for unit making vibration noise. Test unit and found blower to magnetron not coming on. Found fan motor dicsonnected, connected blower and found blower shorted. Will order new blower new control panel and new control board. Office to reschedule. ; ordrng 1 W11206894 (CONTROL PANEL RIGHT) and 1 W11416373 (CONTROL BOARD ) and 1 W11443154 (MOTOR FAN )"
Near San Marcos, TX 78666
Leonardo
Job Details: 08/17/2020
RANGE AMANA AER6303MFS2 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I put the unit into diagnostics on test 4 and the unit showed the compressor on. I also ran tested on condenser fan and evap fan and they all came on. I could hear the start device clicking but the compressor would not kick on. The compressor was extremely hot to the touch. I tested amp draw as the start device engaged and found the compressor pulling 7 amps when factory standard is around 1 amp. Sealed system repair is needed. Ordering compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (WPW10608485) coupler (W10913906) ; ordrng 1 876765 (mtg kit) and 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)
Near New Braunfels, TX 78132
Robert
Job Details: 08/17/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to replace right door latch from previous diagnosis. Replaced latch. Tested unit, unit still acting up. Inspected the electric control found a bit of corrosion. Replaced electric control. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78748
Jacob
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH73521CS2 Arrived onsite for unit not starting. Tested unit. Found that 3 way switch was no good. No issues at this time. Job complete
Near Austin, TX 78734
Luis
Job Details: 08/17/2020
REFRIGERATOR LG LFXC24796S/00 Arrived on site for not cooling in fresh food. Replaced main control and fresh food temperature sensor.
Near Austin, TX 78759
David Z
Job Details: 08/17/2020
FREEZER WHIRLPOOL KUDF204ESB00 Arrived on site to continue diagnosis on under counter refrigerator / freezer that was not draining. Removed unit and removed back cover. Found drain plug / trap pressed firmly into the roof of the unit. Unwedged trap so unit can now drain. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
WASHER WHIRLPOOL MHW5630HC "Arrived on site to inspect washer for leaking, no leaks had been present for a week or so customer found plastic piece in bellow. Removed piece. Complete"
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site and tested operation. Found no ice production. Ran ice maker tests and found motor has failed on ice maker. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Jonathan S
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS31ES0JS01 Arrived on site for oven have broken glass. Found the complete door gone. Customer stated that builder removed due to shatter glass. Will need to replace complete door assembly. Found couple of parts with no ETA available. Office to schedule appointment when ETA is available. Contacted parts department to double check that all correct parts have been order for complete door assembly (SR). ; ordrng 2 W10639067/QTY2 (HINGE)s and 2 W10812024 (BRACKETS)s and 2 W10828565 (LINER HINGE SCREW)s and 2 W10831019 (HANDLE SCREWS)s and 1 W10853628 (GLASS BRACKET ) and 2 W11025615 (BRACKETS)s and 1 W11110499 (DOOR HANDLE) and 1 W11178521 (NAME PLATE) and 1 W11455086 (WINDOW PACK) and 1 W11455100 (INNER GLASS) and 2 WP3196183 (SCREWS HINGE )s and 2 WP90767 (GLASS BRACKET SCREWS)s and 1 WP90767 (LINNER) and 2 WPY706189 (SCREW LINER TOP)s
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is not drying clothes properly. Found no mechanical failures with dryer at this time. Did note clogged external venting preventing proper airflow through unit. Advised homeowner on findings. Homeowner will need to have vent cleaned to correct the issue.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect freezer for heat on side of freezer, upon inspection found the mullin was working correctly. No problems found. Complete"
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
OVEN WHIRLPOOL KEMS309BBL00 "Arrived on site to inspect oven not working and console not responding. Upon further inspection, I attempted to test the unit but it failed. Placed it in diagnostics showing error code F2E1. Attempted to clear the code, but failed. Per service pointer W10762884, the console needs to be replaced and a gasket needs to be installed. I am ordering the console and gasket and a CNOTE-LSO PER CUSTOMER REQUEST. Due to the parts being OOS, office to schedule return service when parts arrive. ; ordrng 1 W10570026 (panl-cntrl BLACK) and 1 W10776434 (gasket)"
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL wrx735sdhb01 "Arrived on site to inspect refrigerator freezer door not closing. Upon further inspection, the customer advised that they just moved in and had to remove the doors from the unit to get it in the home. I found that, this model of refrigerator, the freezer door will open on the left side before the right side if pulled on the handle towards the left side and not in the middle due to the rails not having roller teeth on the right side. I demonstrated to the customer my findings. Also found the unit not leveled. I leveled the unit and tested the doors and the unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not heating, upon inspection found the microwave dead, replaced fuse and tested. Upper and lower interlocked replaced and no issues found. Heat returned. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for flames flickering. Tested unit found both left side burners and center burner needed adjustment. Adjusted both left and center burner. Tested unit unit works good. Job complete.
Near Nolanville, TX 76559
Cliff
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker, valve, adapter, shelf bracket, and bin. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78703
Luis
Job Details: 08/17/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for cooling complaint. Per tech support installed a ui drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Found outlet tripping with vacuum pump,advised to have outlet checked. Powered unit on checked low side pressure good."
Near Austin, TX 78717
David S
Job Details: 08/17/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven touch screen not working. I inspected the unit and work area. I found the touch screen not working but the outer buttons responding. I power cycled the unit and the touch screen started working. I found the unit no connected to WiFi or a whirlpool app. I spoke to the customer about the smart appliances need to be connected to WiFi and a whirlpool app to work properly and receive updates. We connected the unit to WiFi and the whirlpool app. Unit is working as designed. Job complete.
Near Austin, TX 78746
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to replace tub. Replaced tub test unit and door closing correctly when lower rack not in. Found damaged bottom rack. Ordering new rack WPW10525642 and new upper rack W10727422 and upper left track W11259785 and upper right track office to reschedule. ; ordrng 1 W10727422 (UPPER RACK ) and 1 W11259785 (LEFT UPPER TRACK ) and 1 W11259786 (UPPER RIGHT TRACK ) and 1 WPW10525642 (LOWER RACK )
Near Temple, TX 76502
Jonathan M
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave that’s making a sound when the fan is turned on. Inspected unit and work area. Tested unit and found fan making an abnormal sound. Remove microwave from the wall and replaced fan assembly. Tested unit and unit is working as designed. Call complete.
Near Austin, TX 78732
Brandon
Job Details: 08/17/2020
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site for customer complaint of loud rattling noise, found broken blower wheel and vibration on exhaust pipe, I replaced blower wheel and added dryer pads to exhaust pipe, unit tested good."
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived site for a wall oven not heating up to temp. I tested the oven and had no heat. I tested voltage between the main control and TOD and had no voltage. I tested L1 to ground and had 121VAC. I tested L2 to ground and only had 17VAC. I explained to the customer what was wrong and advised them getting the electrician out to resolve the issue. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite for the refrigerator water dispenser is loud during operation. During testing found that that water valve assembly in the back of the refrigerator next to compressor is making a loud noise during operation. Replaced water valve and noise is gone. Complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site for range not heating. Inspected unit and work area. Found previous floor damaged from range (see SD-QuickPic). Performed diagnostics and tested voltage to unit and found found wire harness burnt and cord burnt, possible due to loose connection at terminal block (see SD-Pic). Found wire harness to short to connect to terminal block. Will need to replace wire harness and terminal block. Customer will need to provide power cord. Found not ETA available on part, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11416047 (HARNESS)"
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on site and tested operation. Found fresh food door sitting higher than freezer door. Found floor has low spot at rear right wheel causing alignment issue. Adjusted feed to align better. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to diagnose refrigerator not cooling properly. After running diagnostics on the thermostat and other cooling functions in the fridge I could not find any error codes or any indication that anything is wrong I took temp readings of the freezer when I first arrived and it was sitting right at 2.5°. The only indication of an issue that I could find was the compressor was overheating just a bit more than it is recommended for it I indicated the customer that due to the fact that the fridge is working upon arrival it is very hard to give an accurate description of what could be wrong I instructed the customer to take temperature readings twice a day once in the morning and once in the evening for at least one week and informed him that we would give a courtesy call one week from today. Unit is functioning as designed upon completion of diagnosis. Call complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer is making a rattling noise and running. After running a few test cycles I found that the roller repair kit for the dryer was just needing to be replaced the old rollers were starting to have internally bad bearings. After replacing the rollers a retest in the unit there’s no longer a rattling sound and unit is working as designed. Call complete
Near Volente, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect refrigerator freezer & fresh foods lights not working. Upon further inspection, I found the freezer lights and two fresh foods lights out. I removed and replaced the FC lights and tested operation. All lights are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite to install previously diagnosed parts. Upon removing the cooktop I found extensive damage to the internals of the unit. Pics in SD quick pic. Will need to order more parts for repair. Ordering ignitor x 5 (W10852959) tubing center (W10566296) tubing center simmer (W10566297) screw x 10 (W10443110) office will need to get AUTHO and RS with customer. ; ordrng 10 W10443110 (screw)s and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 5 W10852959 (igntr-surf)s
Near , TX 78628
Jonathan S
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode, no error codes. Found unit not filling with water. Inspected float switch and water to unit. Found water in off position. Turned water on and ran through test mode. Monitored test cycle operation. Found dispenser opened. All tested good, no water leaks detected durning service. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan S
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW4855HW "Arrived on site for washer not spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E1 speed basket fault. Ran manual heavy agitation and found motor turning but not moving wash basket. Gained access to motor and capacitor. Found belt off of pulley. Installed belt and tested agitation. Found working. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan M
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher that has insulation falling out. Inspected unit and work area. Found issue is with the insulation underneath the unit. There is a white insulation piece that sits on the wire harness cover that is falling down on the left side of the unit when the doors open and close several times. Applied adhesive to the insulation to keep it up on two hooks it sits on. Advised customer to give the adhesive 24 hours to cure. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78703
Kevin
Job Details: 08/17/2020
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site and inspected ice machine and found wiring on grid cutter is broken. Customer has had icemaker on for several hours and there is two batches sitting on top of grid cutter. ordrng 1 W10919199 (grid-cuttr)"
Near Round Rock, TX 78681
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator with frost build up in freezer. Upon inspection I found a large sheet of ice in the bottom of the freezer and I could tell the drain pan was frozen over. I steamed out the drain pan but the water would just sit there and not drain. I removed the drain tube at the back and I noticed a small piece of red plastic in the drain funnel tube. I fished out the plastic piece and the unit drained as designed. I sealed any air gaps in the drain tube with silicone. I reassemble the unit and ran a defrost cycle to make sure the defrost heater was ok. The unit defrosted as designed. I also noticed the left side of the freezer wasn’t closing all the way I manipulated the door bracket slightly and fixed the gap issue. Job complete.
Near Austin, TX 78758
David Z
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
Near Kyle, TX 78640
Jacob
Job Details: 08/17/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit heating too much. Tested unit. Replaced thermostat. Tested unit. Unit test good. No issues at this time. Job complete
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying properly. Ran diagnostics and found no error codes. All functions worked good and the heating element came on. Customer is using rinse aid. Called tech line and they stated to set the rinse aid setting to the highest level and to be sure to run the hot water before turning dishwasher on and to use the heat dry and high temp setting on the dishwasher. Sr# 7728549652. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 08/17/2020
WASHER WHIRLPOOL WFC8090GX0 "Arrived on site to inspect washer/dryer combo leaking water. I placed the unit in diagnostics showing no error codes. Tested the cold water valve and found that the unit is leaking from the front and running down the counterweight in the middle and on the left side. I removed the top panel and tested water flow again and did not see any leaks coming from the below or the dispenser housing/hoses. All were dry. I drained the water and tilted the unit back and found where the water leak is coming from the counterweight bolts in the center and the left side. I removed the bellow and inspected the front of the weight and it appears that the water leak is coming from a cracked tub where the weight bolts are mounted into the tub. When I tested the water again, I could see the water going directly to the front of the tub/basket and not hitting the bellow.
Near Lampasas, TX 76550
Al
Job Details: 08/17/2020
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect front right burner and blower fan issues. While customer was showing me how the flame is igniting down inside the front right burner
Near Austin, TX 78750
David Z
Job Details: 08/17/2020
DISHWASHER AMANA ADB1100AWB Arrived on site to install door handle. Installed door handle and retested. All is now working as designed. Call complete.
Near Buda, TX 78610
Leonardo
Job Details: 08/17/2020
OVEN WHIRLPOOL GW397LXUS06 Arrived on site to test unit for gas smell. Test unit and found hole on bake burner releasing more gas then more creating gas smell.
Near Austin, TX 78748
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice. Ran diagnostics,no errors on icemaker ran fan test passed some air flow,ran fill test no water,powered on heater,defrosted fill tube,found harness not making a full connection into harness. Installed harness fully,ran fill test passed."
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
DISHWASHER JENN-AIR JDB9800CWS2 "Arrived on site to inspect dishwasher with erratic washing cycles. Upon further inspection, customer advised the unit would wash and have intermittent pauses. They would cycle the power to the unit and start again. I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. Unit operated as designed and I had my multimeter on the black wire at the junction box testing amp draw of the components. All showed good amp readings. I removed the outer door panel and tested ohms to the motor, element, fan and door latch and all were good. Due to the intermittent issues I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04
Near Austin, TX 78739
Brandon
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site for customer complaint of unit not completing cycle, found error codes in diagnostic mode. Ran diagnostic test cycle, unit filled with water to proper water level, wash motor activated, diverter motor activated and switched from lower to upper spray arm. Unit drained and heated durning diagnostic cycle, ran normal cycle and watched for 20 minutes, found unit would cancel on its own, ordering OWI to try first and then control if that fails to correct the issue. ; ordrng 1 WPW10705575 (sensor)"
Near Austin, TX 78747
Kevin
Job Details: 08/17/2020
OVEN WHIRLPOOL WFG114SWB0 "Arrived on site and inspected range and found door trim has broken in the center, took pictures. A new one will be needed to correct the issue handle is still good but two mounting screws are missing from trim. Will need to order all three to complete repair; ordrng 1 WP8533842 (screw) and 1 WP98017767B (trim-door)"
Near Austin, TX 78702
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit freezing food in the refrigerator side of the unit. Checked damper door. Damper was working as designed. Called Techline. Suggested that the shelving is wrong in the unit if the unit freezing some of the food. Shelf needed to be moved down and away from the thermistor and food not to block back of the refrigerator for air flow, and to change desired temperature 1 degree every 2 days till desired temperature is reached. Got sr#7728549401. Set the customers shelves as per Techline and took refrigerator temp to 38 degrees. No issues at this time. Job complete"
Near Austin, TX 78733
Leonardo
Job Details: 08/17/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replaced motor assembly. Replaced motor assembly test unit and unit going up and down but fan not coming on. Called techline and they said to check the switches new switches were installed SR#7728551635Ordering new motor assembly new fan blower and new fan switch. Office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10849492 (B LOWER ) and 1 W11088943 (CONTROL ) and 1 W11187731 (MOTOR ASSEMBLY)
Near Austin, TX 78723
Jacob
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for unit not drying dishes properly. Tested unit. Found that element was only half working. Reset unit from breaker panel. Tested unit again. Found that heating element was working as designed. No issues at this time. Job complete
Near Mustang Ridge, TX 78610
Robert
Job Details: 08/17/2020
WASHER MAYTAG WFW6620HC0 "Arrived on site to test unit for UI not responding. Tested unit found bad UI. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78748
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site refrigerant leak at fresh food evaporator. Replaced evaporator and drier. Replaced harness assembly, secured thermistor to correct location on suction line using foil tape and a zip tie,per service pointer W11092686E replaced drip pan and cover,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL GD5NHAXMQ00 "Arrived on site for customer complaint of broken pieces falling off ice maker, found broken ice maker, I replaced ice maker, unit tested good."
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer with error codes. Ran diagnostics and found error codes F1E1 ACU fault and error code F2E2 HMI disconnected from ACU. Will need to replaced UI and main control. Ordering parts and office to schedule ; ordrng 1 W11404470 (CONSOLE) and 1 W11419173 (CONTROL) and 1 W11478524 (UI)
Near Austin, TX 78750
David S
Job Details: 08/17/2020
WASHER MAYTAG MHW5630HW0 Arrived on site for power button not working. I inspected the unit and work area. I found the unit in control lock. I unlocked the control and put the unit into diagnostics mode. I did the ui touch test and found the control lock button going off on its own. I replaced the control UI and ran a diagnostics cycle. The unit is operating as designed.
Near Hutto, TX 78634
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived onsite for a refrigerator that is not cooling correctly. I found the FC cold but not freezing. I found the temp in the RC warm. I found the compressor extremely hot and the evaporator only had frost on the first tube across the coil with ice build up on the loop at the end of the first tube. I could hear the refrigerant flow start and stop at the capillary entering the evaporator. I suspect a leak on the evaporator where the ice is. The unit will need the sealed system components replaced. Ordering parts authorization, WPW10314205 evaporator, W10507884 compressor, WPW10143759 DRIER-UV, & W10913906 COUPLER.; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)"
Near Manor, TX 78653
Scott
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for oven not lighting . Found igniter had turned away from gas tube not allowing spark to ignite gas . Replaced igniter . Ran several cycles @350 & 400:. Ignited first time on all starts .no gas leaks detected at time of service. Job complete .
Near Austin, TX 78702
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78735
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for water leaking. Removed base grill,ran water dispenser found water leaking from wire and tube sleeve diagnosed a cracked waterline inside of freezer door,unit will need a new freezer door. Ordering freezer door and will need 2 techs to install door. AUTHO for 2 techs and door; ordrng 1 2MAN (2 MAN) and 1 AUTHO2TECHS and 1 W10800793 (FREEZER DOOR), states that autho needed"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
DISHWASHER KENMORE 665.14573N612 "Arrived on site for customer complaint of dishwasher not washing, found failed sump assembly, I replaced sump assembly, unit tested good.
Near Austin, TX 78756
Jacob
Job Details: 08/17/2020
RANGE WHIRLPOOL KFGD500ESS04 Arrived onsite for unit for no power to unit. Looked at unit. Found that plug wire had been sliced into. Called Techline to report findings also to help with finding replacement wire harness. Got Sr#7728551600. Ordered part. Request 2HR. Rescheduled with customer. ; ordrng 1 REQUEST (2HR) and 1 W10745674 (harns-wire)
Near Austin, TX 78753
Scott
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for no water . Found floor switch had failed as well . Replaced switch . All checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78728
David Z
Job Details: 08/17/2020
RANGE MAYTAG MER6600FZ2 "Arrived on site to diagnose range with clock that would freeze and lose time. Replaced control and retested. Unit is now working as designed. Customer will follow up if issue repeats, however these are not WiFi enabled and clock is run by control. Call complete."
Near Austin, TX 78750
David S
Job Details: 08/17/2020
COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for switch not working properly. I inspected the unit and work area. I found the switch had failed. I tried to gain access to the switch but could not remove the plastic cover due to the nut holding it is being rusted and seized on to the switch.