Service History 696 - Appliance Express

We serviced a

GE WASHER

Model GTW335ASN0WW

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/10/2021

"Arrived on site to install previously diagnosed parts. Removed belt, gear case, shifter and speed sensor. Installed new belt, gear case, shifter and speed sensor. Ran quick wash and ratcheting noise is gone in agitation. Completed all cycles as designed. No leaks detected. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Pflugerville, TX 78660

Matthew

Job Details: 12/10/2021

Arrived onsite to replace previously diagnosed parts. Upon arrival found unit had optimal temperatures in RC and FC. Found Ice bin full of ice. Customer still had power failure issues. Found no evidence of sealed system issue. Ran fan tests and all was functioning properly. Called tech line for assistance. Ran Test 16 ice tray (RC) thermistor OP. Freezer thermistor has OP. RC thermistor is on UI. FC thermistor in main board. Tech assisted with diagnosing all components on DC voltage that would create PF error. Found that both ice makers had open thermistors. Tech recommended replacing both ice maker. Provided SR#7732459865. Ordering both ice makers. Office to reschedule.; ordrng 1 W10898289 (Freezer icemaker) and 1 W10898228 (Refrigerator ice maker) and 1 W11225853 (UI control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Tyler L

Job Details: 12/10/2021

"Arrived on site for for complaints of water leaking. Found tear in the bellow, took picture. Found unit with dryer stacked on top, inside a small closet space. Will need a 2 man to complete repair. Advised customer that a second service fee will be applied for the 2 man job. Will need bellow to repair, office to reschedule.; ordrng 1 CNOTE (2 man)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Liberty Hill, TX 78642

Cliff

Job Details: 12/10/2021

Arrived on site to diagnose a cooktop with a burner not lighting. Found center burner ring missing for rf burner. It will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10836474 (Burner kit)

We serviced a

FRIGIDAIRE RANGE

Model FEF375BHBA

Near Lampasas, TX 76550

Job Details: 12/10/2021

Arrived to inspect dr closing issues of a Frigidaire range. Confirmed the complaint and found the latch 316036300 is causing the malfunction. Office to schedule return services ordering 316036300; ordrng 1 316036300 (Latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DSS0

Near Austin, TX 78735

Leonardo

Job Details: 12/10/2021

Arrived on site to test unit for unit not draining. Found unit draining correctly but unit leaving grease behind. Will need to replace sump and motor and all spray arms and tubings and door gasket.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78681

David S

Job Details: 12/10/2021

Arrived on site to install previous diagnose parts. I installed a anew console and a new top rack manifold. I reassembled the unit. It is now working as designed job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78703

Jacob

Job Details: 12/10/2021

"Arrived onsite for unit not washing. Put unit in diagnostics and got, F9E4 no error listed F9E1 diverter and heater stuck on error. Let customer know that the sump and motor may be the issue but because of the un listed error code that the control may need to be replaced as well, but did not have control. Customer agreed and wanted us to have both parts before working on the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near San Marcos, TX 78666

Tyler L

Job Details: 12/10/2021

"Arrived on site for complaints of no ice production. Found ice tray dry. Ran test 45 icemaker fill, and icemaker did not receive water. Spoke to PR and SW. tested the valve while running test 45 and got proper voltage of 120. Will need new valve to complete repair, office to reschedule.; ordrng 1 W10865826 (Valve)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Andice, TX 78628

Cliff

Job Details: 12/10/2021

Arrived on site to diagnose an oven that is not heating. Found wiring not fully connected at wall junction. Rewired unit properly and all is working properly at this time.

We serviced a

GE REFRIGERATOR

Model GSS23WSTASS

Near Kyle, TX 78640

Robert

Job Details: 12/10/2021

Arrived on call to replace previous diagnosed parts. After replacing heater checked unit for and sign of leaks.

We serviced a

MAYTAG OVEN

Model MER8700DH1

Near Georgetown, TX 78626

Tommy

Job Details: 12/10/2021

"Arrived onsite for oven flames. Upon arrival found unit bake element had gone outOrdering element office to reschedule upon receiving.; ordrng 1 W10774342 (Bake element)"

We serviced a

MAYTAG OVEN

Model MER8700DH1

Near Georgetown, TX 78626

Tommy

Job Details: 12/10/2021

"Arrived onsite for oven flames. Upon arrival found unit bake element had gone outOrdering element office to reschedule upon receiving.; ordrng 1 W10774342 (Bake element)"

We serviced a

MAYTAG DRYER

Model MGDB850WQ0

Near Austin, TX 78748

Kevin

Job Details: 12/10/2021

"Arrived on site and inspected dryer and found it is squealing while running. Disassemble dryer and found belt is also breaking. While attempting to replace pulley and belt found the pulley is too big and the belt is too small in the kit. The dryer kit is not applicable for this model. A standalone belt and pulley should be ordered for this model. Will return with the correct parts, KB only; ordrng 1 WPW10136934 (Belt) and 1 WPW10547292 (Pulley)"

We serviced a

WHIRLPOOL OVEN

Model GBS307PRY01

Near Leander, TX 78641

Kimo

Job Details: 12/10/2021

"Arrived onsite for oven with broil not working. I tested oven in broil and found that the element wasnt turning on. I the gained access to the broil element and performed a continuity test and found that it showed open. I installed new element and tested in broil and found that unit is now working as designed. Job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062DEM00

Near Lockhart, TX 78644

Noah D

Job Details: 12/10/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the unit full of ice but the motor not turning. Jumped unit and found no turning. Ordering icemaker. Office to reschedule ; ordrng 1 W10884390 (ICEMAKER)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78759

Scott

Job Details: 12/10/2021

Arrived on site for water dispenser not working periodically. FZ and fresh food temps normal. Valve will activate when paddles are pushed ordering valves . No water leaks detected at time of service. Call to set return .; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

Matthew

Job Details: 12/10/2021

"Use bulky settings and deep water. SR#7732461443. Arrived onsite to replace previously diagnosed parts. Before replacing parts tested unit and found stored error code for off balance load, motor drive load over voltage. Called tech because no signs of gear case failure was apparent. Tech explained off balance load due to improper loading will cause secondary code for motor issue because motor will not reach full rpm. Tech recommended instructing customer on utilizing care guide,loading instructions as well as proper cycle selections. Tech also mentioned the Customer complaint of tearing cloths can be a sign of overloading due to wash plate not being able to agitate correctly.. Ran unit through test cycle and unit operates as designed.. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Austin, TX 78703

Jacob

Job Details: 12/10/2021

Arrived onsite with the unit unthawed this time. Upon further inspection. Found that the fan was not working. Replaced the kit rc. Turned the unit on. Unit turned on with no issues. Let customer know to keep any eye on the unit and it should but up to temperature in about 8hrs to stick food back in. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model JJW2427DB01

Near Lakeway, TX 78734

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of Stuck Key error code, found failed console, ordering console.; ordrng 1 W11236891 (Console) and 1 Cnote (Office to reschedule)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78729

Scott

Job Details: 12/10/2021

"Arrived on site , replaced bearing . All checks normal. No lint build up ."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Round Rock, TX 78681

David S

Job Details: 12/10/2021

Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code f7e1 no heat. I put the unit through a diagnostics cycle and found it filling with water but the motor not pumping. I could feel the motor humming. I quoted customer for the sump and motor assembly. I replaced the sump and motor assembly with new. I reassembled the unit and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBW00

Near San Marcos, TX 78666

Andrey

Job Details: 12/10/2021

"Arrived on site to test unit for ice production, tested unit found water pressure now at 60 psi and water valve is supplying water correctly, ran service test 56 found error E2 motor lost position, customer also wanted to replace ice container,no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78702

Jacob

Job Details: 12/10/2021

"Arrived onsite for unit still giving the same error code. Put unit in diagnostics and got the same error code. Erased error code and ran through an automatic diagnostics, unit passed with no issues. Ran unit through a quick wash and normal cycle. Unit did not comeback with the error code in both modes. No leaks at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Cliff

Job Details: 12/10/2021

Arrived on site to diagnose a dishwasher that is leaking. Found vent and door gasket not fully sealing. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after service was performed.

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Leander, TX 78641

David Z

Job Details: 12/10/2021

Arrived on site to follow up on washer not filling. Installed new valve and tested unit. Verified all functions are working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS1

Near Georgetown, TX 78628

Tommy

Job Details: 12/10/2021

Arrived onsite for dishwasher not filling upon arrival found valve wasnt plugged in properly. Tested and filled 5 times unit is operating as designed Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS5

Near La Grange, TX 78945

Noah D

Job Details: 12/10/2021

"Arrived on site to inspect unit for not cleaning dishes well, upon inspection found the unit sudsy and working normally, checked functions and found the unit filled with soapie water even when not loaded. Checked rack and found wheels missing, ordering wheels. Office to reschedule ; ordrng 1 W10195416 (Wheels)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS01

Near Austin, TX 78733

Luis

Job Details: 12/10/2021

"Arrived on site. Diagnosed noise from recirculating pump,replaced pump ran diagnostics all test passed noise no longer present"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Kyle, TX 78640

Kevin

Job Details: 12/10/2021

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on meter. Check out the picture. Vent to the exterior of the home will need to be clean/cleared for dryer to be working properly again. Took one picture of airflow meter, job complete"

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Austin, TX 78759

Scott

Job Details: 12/10/2021

"Arrived on site ,replaced motor and mcu. Ran diagnostic. No error codes . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Liberty Hill, TX 78642

Cliff

Job Details: 12/10/2021

Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found waterline from wall interior breaking down clogging single valve and filter. Flushed line and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found at time of service

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Leander, TX 78641

Kimo

Job Details: 12/10/2021

"Arrived onsite for a refrigerator with no lights and the water dispenser not working. I gained access to the led module in the fc and found the connection good there. While checking led I found that the freezer door rial broken, I checked the pantry ui and found water damage. I am ordering 1x w10815668 pantry door with ui,1x w10512203 harness.And 1x w10625070 freezer door right rail to fix freezer door. Office to reschedule. MfrRef # 7732407037; ordrng 1 W10815668 (Pantry door with ui) and 1 W10512203 (Harness) and 1 W10625070 (Freezer door right rail)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS01

Near Georgetown, TX 78626

Tommy

Job Details: 12/10/2021

"Arrived onsite for oven linear damaged after clean cycle. Upon arrival found linear for top and bottom oven damaged took photos to document and called techline Sr #7732456721

We serviced a

KENMORE DISHWASHER

Model 665.13263K114

Near Buda, TX 78610

Leonardo

Job Details: 12/10/2021

Arrived on site to test unit for unit not heating. Found broken element

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEM8

Near Cedar Park, TX 78613

Justin

Job Details: 12/10/2021

"Arrived on site for a refrigerator that was not dispensing water. Upon arrival the customer stated that they would like both RC gaskets replaced, and to purchase two water filters. I tested the unit and could hear the valve energize, but no water would dispense. The customer did not have their filter bypass, so I could not verify if the filter head was faulty. I gained access to the valve and checked voltage to it with the water dispenser pad pressed. I found it good. This indicates a possible valve or filter head failure. I informed the customer that I will quote him for the filter head, but bring the valve as well. I am ordering all three parts to return and install.Office to reschedule. ; ordrng 2 W10830046 (RC Gasket)s and 1 W11346623 (Filter Head) and 1 WPW10420083 (Valve)"

We serviced a

GE WASHER

Model GTW460ASJ6WW

Near Austin, TX 78746

Kevin

Job Details: 12/10/2021

"Arrived on site and replaced lid latch diagnosed on previous visit, after replacement ran spin test in diagnostic cycle and it is working properly. job complete"

We serviced a

KENMORE DRYER

Model 796.6162231

Near Liberty Hill, TX 78642

Cliff

Job Details: 12/10/2021

Performed routine maintenance for dryer. Tested unit and found all is functioning properly at this time. No further repairs needed and advised customer on findings.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Georgetown, TX 78633

Lou

Job Details: 12/10/2021

"Arrived on site to inspect microwave not heating and display not working. Upon further inspection, I found the display missing digits. Tested the unit with a cup of water and it failed to heat. Pulled the unit from the wall and tested the switches and magnetron. I found the monitor switch and secondary switch on the right side were bad. Magnetron was good. I removed and replaced their control kit and switches and retested and unit is operating as designed. After re-installing the unit, I retested and it continues to operate as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78739

Robert

Job Details: 12/10/2021

Arrived on call for complaint of some of the lights not working. Found the bottom left light the cause of that string of lights to not work. After replacing module all lights return to normal.

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Austin, TX 78726

David Z

Job Details: 12/10/2021

Arrived on site to install new inlet valve to resolve seeping valve. Installed new inlet valve and tested hot and cold fills. Verified both are working and no drip is present. . Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, TX 78633

Wesley

Job Details: 12/10/2021

Arrived onsite and installed the kickplate properly and advised customer on repair. Unit is now operating as designed. All checks good.

We serviced a

FRIGIDAIRE WASHER

Model ATF6700FS2

Near Leander, TX 78641

Justin

Job Details: 12/10/2021

We serviced a

FRIGIDAIRE WASHER

Model ATF6700FS2

Near Leander, TX 78641

Kimo

Job Details: 12/10/2021

(2man) Arrived onsite to install previously inspected parts. Upon inspection I found that the washer door sagging keeping it from closing properly. Installed new hinge and found that the door now closes properly. We the removed dryer from the top of unit to gain access to the control and removed and install new control. We then tested unit and found that it now operates as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bee Cave, TX 78738

Luis

Job Details: 12/10/2021

"Arrived on site for water leaking. Found water in fresh food compartment not draining,removed drain extension in compressor compartment,found obstruction in drain tube,replaced drain tube extension. Defrosted ice build up in drain pan in fresh food compartment,repaired drain pan,checked water flow through drain good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5YHAXNL

Near Killeen, TX 76542

Tyler

Job Details: 12/10/2021

Arrived on site for refrigerator not allowing for filter installation. Upon arrival confirmed complaint. Found after further inspection that inner lock asm with the housing was wtuck and not rotating with filter to lock it in place.During repair found new housing was defective and damaged. Will need office to reschedule with customer once availability of part is known; ordrng 1 WP2186443 (Housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Noah D

Job Details: 12/10/2021

"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not being supplied water causing a grinding sound, turned on water and tested. Complete"

We serviced a

FRIGIDAIRE FREEZER

Model FFFU14F2QWP

Near Austin, TX 78732

David Z

Job Details: 12/10/2021

"Arrived on site to diagnose stand alone freezer that gets stuck on defrost cycle. At time of service unit was working fine. But customer said it does hang up. Recommended we replace the defrost timer to resolve. Replaced timer. Verified unit coming on and working as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model KVUC606KSS0

Near Austin, TX 78737

Leonardo

Job Details: 12/10/2021

Arrived on site to replace board. Found wrong board. Took picture of new board and sent them to Shana for part research. ; ordrng 1 Partresearch (Part research)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Salado, TX 76571

Jonathan S

Job Details: 12/10/2021

"Arrived on site for refrigerator tripping circuit breaker. Customer stated that it had tripped circuit breaker about 3 days ago. Inspected unit and work. Performed diagnostics mode and tested all components. Activated defrost cycle and measured amp draw in defrost cycle and found at 7 amps. Called NEW tech support and spoke with Mark. He stated anytime a circuit breaker trips more than 3 times that it has to be replaced. Confirmation # 16460882. At time of service unit test good, no water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Matthew

Job Details: 12/10/2021

Arrived onsite for range handle loose. Upon inspection found screw striped and leaving handle loose. Replaced screw and tested. Handle is now secured. Jon complete

We serviced a

MAYTAG WASHER

Model WFW5620HW0

Near Georgetown, TX 78633

Wesley

Job Details: 12/10/2021

Arrived onsite for stuck in control lock. and provided customer instruct on child lock. Also tested for functions. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Manchaca, TX 78652

Luis

Job Details: 12/10/2021

"Arrived on site for no ice. Ran diagnostics freezer thermistor reading 13 and evaporator thermistor reading -18,weak air flow from evap fan,loud noise running ice box fan. Removed evaporator cover found evaporator incased in ice,ran defrost heater and not powering on. Defrosted evaporator diagnosed a failed thermal fuse in harness will order a new harness customer will defrost unit 24hrs before return visit ; ordrng 1 W11396530 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Austin, TX 78734

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of no water flow and no lights in unit, customer states the filter is new, I removed filter, water flow tested good, found failed filter housing, also found failed led power supply control. Ordering parts.; ordrng 2 WPW10515057 (Loght)s and 1 WPW10515058 (Light)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near New Braunfels, TX 78132

Andrey

Job Details: 12/10/2021

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker tested unit, ice maker completed cycle but water valve did not activate, took voltage at water valve, got nothing, replaced water valve, but ice maker is now responding to diagnostics, removed harness and Check the resistance readings on thermal fuse and got open , replaced it with old harness and got ice maker to complete full cycle with water fill, if no ice production problem is not resolved, will need new harness on return visit, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Austin, TX 78737

Leonardo

Job Details: 12/10/2021

"Arrived on site to test unit for inner light not coming on. Found burned out light, replaced light test unit and unit test good job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Killeen, TX 76549

Tyler

Job Details: 12/10/2021

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found after further inspection that the element and high5 limit cut off had failed. Found that exhaust hose and a major vent clog within wall of home causing ,ah or water build up within exhaust hose. Replaced both element and cutoff, & instructed customer to get a dryer vent cleaning ASAP before attempting to start dryer. Unit functioning as designed call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Andice, TX 78628

Justin

Job Details: 12/10/2021

"Arrived on site for a microwave not heating.

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Austin, TX 78738

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2322MBD

Near Florence, TX 76527

Lou

Job Details: 12/10/2021

"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, the customer advised that the ice doesnt dispense and the bin was recently replaced and when they go to get ice, the bin pushed the FC door open. I tested the dispenser and it dispensed ice. I removed the bin and found the crushed/cube rod was bent and the rod bracket that secures it to the bin had broken feee from the bin and the rod was not making good contact when placing the bin in its place. I replaced the bin and retested and unit is operating as designed. I demonstrated on how to install the bin correctly after removing it. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, TX 78132

Andrew

Job Details: 12/10/2021

Arrived on site to test unit for element not engaging. Found error code f7e1(no heat). Ran diagnostics and element did not engaging. Removed kick plate and found right side connection just dangling. Resistance on element is good. Secured connection and cleared error code. Unit now working as designed. Customer stated water temp in home has been an issue and is currently in the process of getting temp issues corrected. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Jarrell, TX 76537

Lou

Job Details: 12/10/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main wiring harness with final block and tested. I found the breaker to be a GFCI breaker and it would not reset to allow me to test the unit. I tested all components at the back of the unit and all are within range of ohms testing. I advised the customer of my findings and repairs and recommended that they have their builder or an electrician check the breaker and the outlet to make sure theyre both wired correctly. No further repairs to the unit needed at this time. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Liberty Hill, TX 78642

Cliff

Job Details: 12/10/2021

Arrived on site to diagnose a range with an oven not turning on. Found failed bake ignitor and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near New Braunfels, TX 78130

Andrey

Job Details: 12/10/2021

"Arrived on site to test unit for door not closing, tested unit found door catch broken, replaced catch, customer stated that unit only drys on power dry, put unit into diagnostics and found error F4E3, restricted airflow, preformed test with vent tester , and unit test poor and good while unplugged from exterior vent, advised customer to hire a professor to clear vent, tested unit in other drying settings and all heated up normally, job complete"

We serviced a

MAYTAG WASHER

Model MVWB855DC

Near New Braunfels, TX 78130

Andrey

Job Details: 12/10/2021

"Arrived on site to test unit not draining properly, tested unit found water valve leaking causing the pump to turn on intermittently, need valve assembly to fix issue, office to reschedule ; ordrng 1 W11096285 (Water valve assembly)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrey

Job Details: 12/10/2021

"Arrived on site to test unit for ice production, tested unit found ice maker did not have any water in it, ran ice maker fill test heard the valve activate but no water, check water at dispenser and got nothing, pulled unit out and noticed that the water line was kinked, secured water line correctly, now getting water at dispenser, and ice maker, advised customer to monitor ice maker and if there is no ice production within 24 hours, to call use back, if returning, will need ice maker, ice box fan and main control, no leaks detected job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM8

Near New Braunfels, TX 78130

Andrew

Job Details: 12/10/2021

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Andrew

Job Details: 12/10/2021

"Arrived on site to replace previously diagnosed control board. Customer stated unit has been working good since initial visit. Replaced control as a precautionary as initial diagnosis found multiple issues with pressure switch. Calibrated unit, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 12/10/2021

Arrived on site to test unit for no display. Found interior light working but no display. Ordering new boards ; ordrng 1 W11342846 (Control board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS1

Near Killeen, TX 76542

Tyler

Job Details: 12/10/2021

"Arrived on site for dishwasher not cleaning dishes or heating correctly nor was it opening the soap dispenser per customer on arrival. Upon further inspection found no error codes and diagnostics checked resistance to the following parts: Element 12.6ohms, owi 39.6kohms at room temp, wax motor 1.98kohms. Found that the OW licensor was not within room temp resistant specs also found that the main control was failing to Send power to the wax motor to dispense the soap and found that even though the heating element kicked on and diagnostics there was a lot of rusting damage done to the heating element. Also found door gasket failing on both sides causing water to leak from door. Will need office to get autho from ahs and part availability before rescheduling ; ordrng 1 W11084121 (Owi) and 1 WPW10319027 (Spray arm) and 1 W11498831 (Gasket) and 1 Cnote (Need ahs autho) and 1 W10518394 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, TX 78633

Wesley

Job Details: 12/10/2021

Arrived onsite for report of unit putting holes in clothes. Did not find any obvious burrs or catches. Replaced wash plate Unit is now operating as designed. Advised customer on repair. Advised customer to continue using fabric bags and gentle cycles as needed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hubbard, TX 76648

Jonathan M

Job Details: 12/10/2021

"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Found a mass of evidence of a defrost issue in the freezer section. Attempted to place the unit in service diagnostics but was unable to do so. Duty and ability to test defrost circuit, ordering all potential parts needed for repair. Office will need to contact customer about a return date due to out of stock and PSP items. Please schedule a return trip for two hours due to drive time and potential need for defrosting the evaporator.; ordrng 1 W11546681 (Freezer harness) and 1 WPW10384183 (Fc thermistor) and 1 W11546981 (Heater) and 1 W11546609 (Control)"

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Austin, TX 78732

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from sump and possibly motor, ordering parts. ; ordrng 1 WD18X22782 (Sump)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Austin, TX 78732

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of unit not dispensing ice, found failed auger motor, ordering auger motor and bar. ; ordrng 1 242221501 (Auger motor) and 1 241726501 (Bar)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Kimo

Job Details: 12/10/2021

"Arrived onsite for oven door not closing properly. Upon inspection I found that the hinges where not inserted properly, I adjusted the hinges and found that the door now closes normally and seals properly as well. Unit operating as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near San Marcos, TX 78666

Tyler L

Job Details: 12/10/2021

"Arrived on site for complaints of no heat. Found unit with no power, not responding. Found proper voltage to the control. Found diode looking burnt up. Replaced diode with no change. Will need control and fuse, office to reschedule.; ordrng 1 W11175576 (Control) and 1 W10138793 (Fuse)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6LF7GS4

Near Kempner, TX 76539

Job Details: 12/10/2021

Arrived to inspect ice maker not working. Confirmed the complaint and replaced it and it cycled and was harvesting when I left.

We serviced a

GE COOKTOP

Model JGP963SEK1SS

Near Austin, TX 78738

Brandon

Job Details: 12/10/2021

"Arrived on site for customer complaint of FL and LR burners not lighting properly all the time, I found burner heads and caps need replacing, ordering parts to be sent to customer. ; ordrng 1 WB16K10055S2C (Burner head) and 1 WB16K10056S2C (Burner head) and 1 WB29K10023S2C (Burner cap) and 1 WB29K10024S2C (Burner cap) and 1 Cnote (Ship parts to customer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Harker Heights, TX 76548

Tyler

Job Details: 12/10/2021

"Arrived on site for refrigerator not cooling and building up ice in FC evap cover. Upon arrival confirmed complaint. Found defrost issue in FC. After running diagnostics tests I found following results: Rc thermistor 6.8kohms, FC 18kohms (both thermistor readings matched per temps I found while on site and wi5hin range.) after further testing I found bimetal was stuck open and not allowing unit to defrost properly. Will need office to reschedule once availability of part/s is known. Will need hv control as well as defrost harness asm. Also instructed customer on defrosting method before our return at least 24hrs in advance. ; ordrng 1 W10688625 (Bitmetal harness asm)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Kimo

Job Details: 12/10/2021

Arrived onsite for dishwasher not filling with water. I checked the water valve at the wall and found good water pressure there I put unit into diagnostics and found code stored for no water. I then ran diagnostics cycle and found that the water inlet valve not operating properly filling slowly.I then ran the sump and motor after the tub was filled and found the sump and motor humming like it wants to run but nothing is actually happening. Office to reschedule ; ordrng 1 W11414076 (Sump and motor)

We serviced a

WHIRLPOOL DRYER

Model WGD6120HW0

Near Austin, TX 78745

Kevin

Job Details: 12/10/2021

"Arrived on site and inspect dryer and found igniter is working but there is no flame. Replaced coils and this had no affect, replaced igniter and this had no affect, replaced control board and this had no effect. Confirmed there is gas running to the unit. Confirm connections on flame sensor are good. Will need to bring back flame sensor, harness, and burner assembly; ordrng 1 W11164049 (Harness) and 1 8576353 (Burner assembly)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near San Marcos, TX 78666

Tyler L

Job Details: 12/10/2021

"Arrived on site for complaints of burning smell. Used cup of water to test heat functions, and found unit is heating properly. Found no loose connections and no discoloration on wires or connectors. Found fan motor shorted out, showing open circuit. Spoke to SW. Called safety #7732434261. Will need fan and control to complete repair. Office to reschedule.; ordrng 1 W11441128 (Fan) and 1 W11175576 (Control)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78750

David Z

Job Details: 12/10/2021

"Arrived on site to diagnose ice machine that is not producing any ice. On arrival I opened the door and saw a drip coming from the front of the console area. Removed cover and found ice sheets stacked 4 high. Found a wire on the cutter grid broken, causing it not to be able to slice into cubes Replaced cutter grid and verified its heating properly.Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVB01

Near Austin, TX 78746

Luis

Job Details: 12/10/2021

"Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics,replaced defective optics,power cycled unit,icemaker ran through a cycle and filled with water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVB01

Near Austin, TX 78746

Luis

Job Details: 12/10/2021

"Arrived on site for no ice. Ran diagnostics on optics,optics failed diagnostics,replaced defective optics,power cycled unit,icemaker ran through a cycle and filled with water.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HS1

Near Temple, TX 76504

Jonathan S

Job Details: 12/10/2021

"Arrived on site for range having error F1-E0 and front right burner only works on high. Inspected unit and work area. Mead voltage to unit and found correct. Found internal control fault. Found failed burner switch.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Elm Mott, TX 76640

Jonathan M

Job Details: 12/10/2021

Arrived on site for a wash machine that wont agitate. Inspected unit and work area. The customer advised the issue was not with the unit not agitating but not spinning out the clothes. Ran the units are diagnostics and found an F7 E1 (basket speed fault). Attempted to run the unit and a manual spin test and found the motor buzzing but not moving. Went through various checks on the unit and found the motor windings good. Checked for resistance through the motor and found proper resistance. Spoke to PR and he had me run various checks through the board. Was advised the issue is most like it with the track in the main control but to bring the capacitor and motor just in case. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11170317 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Austin, TX 78748

Kevin

Job Details: 12/10/2021

"Arrived on site and inspected refrigerator and found no ice production, inspected icemaker and found ice tray is broken. Took one picture. A new icemaker will be needed to correct issue; ordrng 1 W10873791 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Round Rock, TX 78681

David S

Job Details: 12/10/2021

Arrived on site to install previous diagnosed part. I spoke to the customer and they stated the noise is still there during the spin cycle of the washer. I put the unit through a quick drain and spin only cycle. I could hear something in the back of the unit rattling. I pulled the lid off and found everything secured in place. I inspected the drain house junction and found it not clipped in and secured in place. I could create the noise during a drain and spin but not a diagnostics high speed spin. I am ordering the control according to service pointer W11520474.; ordrng 1 W11543997 (Control) and 1 W11423758 (Gearcase)

We serviced a

WHIRLPOOL DRYER

Model MDG7500AWW

Near Georgetown, TX 78628

Tommy

Job Details: 12/10/2021

Arrived onsite for dryer making slapping noise. Upon arrival found screw loose causing it to rip and make noise during spin. Tightened and tested unit is now operating as designed job completed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78633

Wesley

Job Details: 12/10/2021

Arrived onsite for dryer complaint of long dry times and found unit operating as designed with vent run over 25ft. Advised customer to have vents cleared every 2 years and to be aware that due to the long vent run dry times would be be longer than a short vent run home. All checks good.

We serviced a

GE RANGE

Model JGB660SEJ4SS

Near Round Rock, TX 78681

Jimmy J.

Job Details: 12/10/2021

Arrived on site for BURNER CONSTANTLY SPARKS UNLESS KNOB IS WIGGLED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Temple, TX 76502

Jonathan S

Job Details: 12/10/2021

"Arrived on site for refrigerator not dispensing water. Customer stated that water was not working and now is. Inspected unit and work area. Found item in front of RC damper. Found water reservoir was possibly frozen due to air flow blockage. Spoke with customer on air flow. All tested good, no water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Austin, TX 78748

Kevin

Job Details: 12/10/2021

"Arrived on site and inspected refrigerator and found no ice production. Ran test 57 and icemaker cycled properly. Ran test 45 and valve is running but water line is frozen to icemaker. Disassembled icemaker box and cleared water line of ice and after reassembling ran test 45 again and it is working properly, if issue happens again order a new water line heater. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW00

Near Seguin, TX 78155

Andrew

Job Details: 12/10/2021

"Arrived on site for sealed system failure. Found control sending voltage to compressor for 5secs then shutting off. Unable to put unit into diagnostics. Also found no voltage to condenser fan. Temporarily replaced run and start device with no change. Recommend replacing control before diagnosing sealed system. Needing control, ordering other parts as a precautionary. Recommend 2+hrs on return visit. Office to reschedule. ; ordrng 2 W11179313 (Run cap)s and 2 WPW10448874 (Start device)s and 1 W11127829 (Condenser motor) and 1 W10836706 (Evap) and 1 2212848 (Tube) and 1 W10633577 (Tube)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Austin, TX 78759

Scott

Job Details: 12/10/2021

"Arrived on site ,replaced housing with valve . Tested unit all checked normal . No water leaks detected at time of service.

We serviced a

KENMORE REFRIGERATOR

Model 106.7028799

Near Austin, TX 78750

David Z

Job Details: 12/10/2021

Arrived on site to diagnose refrigerator leaking water in RC. Examined FC and found a sheet of ice under the cover. Removed floor cover and saw drain was frozen over. Verified unit is draining properly. Advised customer that drain is still slow to drain due to foam shifting and starting to choke it out. Freezer surfaces are also starting to warp. If issue repeats we are likely unable to do another repair due to issues with sealing foam.Call complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QE6A

Near Belton, TX 76513

Wesley

Job Details: 12/08/2021

Arrived onsite and repaired ice chute and icemaker problem with ordered parts and replaced control for repeating cooling loss glitch intermittently. Advised customer on repair. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/08/2021

"Arrived on site to install previous diagnosed parts. Gained access to evaporator. Removed failed drain pan and harness. Installed new drain pan kit and harness. Assembled unit and powered on. Checked temperature settings. Per diagnostics mode and checked defrost settings. All tested good, no water leaks detected during service."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Belton, TX 76513

Wesley

Job Details: 12/08/2021

Arrived onsite and found a shorted bin thermistor. Ordering the thermistor to repair. Also the drain pump did not energize in diagnostics. Ordering the drain. Advised customer on findings and parts needed. ; ordrng 1 WPW10511923 (Bin thermistor) and 1 W11542868 (Reservoir drain pump)