Near Austin, TX 78731
Tyler B.
Job Details: 03/29/2019
WASHER GE GFW480SSK0WW "Arrived on site for unit squeel found front cover run Bing against chassis, added pad and tested good, no leaks on site"
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
WASHER AMANA NTW4516FW2 Arrived on site for washer stuck in spin cycle. Tested and inspected unit and found failed drain pump. Ordering drain pump and will return Tuesday 4/2/19 no water leaks present at time of service.; ordrng 1 W10919003 (DRAIN PUMP )
Near Austin, TX 78750
Steve C.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for the unit is not making ice. Cycled the ice maker and it is working properly. Found the evaporator cover is frosted over and the fan is scraping against the ice buildup. The fan is not blowing cold air to the icemaker due to the excessive frost buildup. Found the unit will not go into defrost. Will need to order the control in fan motor assembly with the defrost bimetal. Advise customer to have the unit turned off.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Kyle, TX 78640
Kevin
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "refrigerator has been returned and then resold by retailer, I was at previous home 1/25 FRI, 7:43 to 8:32, arrived on site and found temperature in fresh food is 56 degrees, disassembled freezer compartment did not find any frost buildup, frost pattern looks good, evaporator fan is blowing, and damper has already been replaced. Spoke with tech line and they want The air duct directly above the evaporator fan replaced. There is no visible failures with the current part, spoke with CS and will also bring back evaporator fan motor, and control boards. No water leaks from connections at time of service SR7724015719; ordrng 1 W10260378 (duct-air) and 1 W11035841 (cntrl-elec) and 1 W11239666 (UI) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (motor-evap)"
Near , TX 78610
Leonardo
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed drain motor and removed glass, test unit and unit draining correctly job complete."
Near Round Rock, TX 78681
Steve C.
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG51US6DS Arrived on site for the unit is leaking gas. Found a gas leak is coming from the flex line where it connects to the elbow. Advise the customer that the gas line is not covered under warranty. Contacted factory builder store and advice to send them a invoice just for the service fee only. When ahead and turn off the gas line for safety.
Near Austin, TX 78729
Lou
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator ice maker not working. I tested the unit temps and my readings were RC=37 & FC=28 degrees. I tested the ice maker and it operated as designed. I removed the FC Evap cover and found no frost pattern on the coils, but there was a small ice block in the top right corner of the Evap around the thermistor. I removed the ice with my steamer. I am ordering a sealed system for this unit. Ordering the compressor, non-UV dryer, access valve, both evaporators, and the condenser fan. Also ordering CNOTE-3HR JOB AND OIL-LESS GAUGES. I advised the customer of my findings and the repairs the unit needs. No water leaks observed during service office to schedule return service.; ordrng 1 CNOTE (3HR JOB) and 1 OIL-LESSGAUGES (OIL-LESS GAUGES) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (drier-tube) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11024494 (fan) and 1 W11035643 (evaporator)"
Near Austin, TX 78748
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for ice in freezer section. Checked door seal good gasket sealing correctly to cabinet no gaps at door seal,found large gaps between liner and cabinet. Removed door added adhesive to gaps reinstalled door checked seal good."
Near Spicewood, TX 78669
Cliff
Job Details: 03/29/2019
DISHWASHER GE ZDT870SPF5SS Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found drain pump not running due to obstruction. Removed all debris from drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78702
Wesley
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site and repaired with gum and and also cleared drain that was backing up. All else checks good, no leaks."
Near Austin, TX 78717
Steve C.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for the unit will shut down and trip the breaker. Test of the units in the unit does shut down and trips the breaker. Use the extension cord and applied it to another outlet and it does the same thing. Found the unit will need a new control, panel, and valve. ; ordrng 1 CNOTE (NOON APPOINTMENT ) and 1 W11095624 (CONSOLE) and 1 W11209420 (CONTROL )"
Near Austin, TX 78758
Scott
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site for poor water flow . Removed filter still no water flow . Getting good voltage . Replaced both valves . Water dispensing increased but still not normal . Replaced filter housing . Water dispensing back to normal . Replaced filter and dispensing issue returned . Informed customer that they need to replace filter . during repair found capillarity tube damaged . Cap tube will need to be replaced . Ording seal system tech, service port , UV drier return Friday , but if possiable thurs . Talk to CS. No water leaks detected at time of service . ; ordrng 1 SERVICEVALVE and 1 UVDRIER"
Near Spicewood, TX 78669
Paul
Job Details: 03/29/2019
DRYER SAMSUNG DV45H6300EG/A3 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the idler pulley, clip, and the belt. I tested the unit and it is working as designed.
Near Austin, TX 78703
Wesley
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced door in unit 217 all checks good.
Near Lakeway, TX 78734
Scott
Job Details: 03/29/2019
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on site for display not keeping correct time of date . Ran diagnostics got lost communications error code . Did a hard rest . When unit awake from that it went right correct date and time .control is responsive and pre heated both ovens . All checked good after reset . Job complete . Quick pic of POP
Near Del Valle, TX 78617
Joseph C.
Job Details: 03/29/2019
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for “freezer not cooling” complaint. Inspected unit and found only light frosting on top of evaporator. Compressor is running. Unit has leak in sealed system. Ordering new compressor, evaporator, dryer and access valve. Will need two hours and sealed system tech. Office to set return schedule.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10507884 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78702
Wesley
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for breaker tripping every 12 hrs and found unit electrical main harness grounding loose. Secured grounding and advised customer that in event of repeat symptoms it will be necessary to replace breaker.
Near Lorena, TX 76655
Arthur B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for customer complaint of front load washer getting error code F3E1 and F5E2 error. Tested unit and found unit would error out immediately. Removed and replaced control board. Reassembled and manual tested unit. Unit completed successfully. All water connections were dry at time of service.
Near Seguin, TX 78155
Robert
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on job for complaints of noise during spin cycle.found not shifting cycles,replaced actuator. Found hub,washplate,cam and gearcase damaged. Replaced parts,tested functionality and all operation functioning properly."
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for unit door locked and not turning on, found drain pump closeted, cleared and still didn't drain, removed and found housing gouged up, replaced pump ASSY and tested good, no leaks on site"
Near Austin, TX 78733
Luis
Job Details: 03/29/2019
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice issue. Ran diagnostics weak water flow to reservoir with filter removed,unit passed all other diagnostic test,tested drain pump multiple times no issue. Replaced faulty water valve ran diagnostics good water flow,unit passed diagnostics unit,checked water connections no leaks."
Near Cedar Park, TX 78613
Lou
Job Details: 03/29/2019
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect oven display. Upon further inspection, I found that the console display was blackened with lines running across it. I turned the unit off at the breaker, then turned it back on and the display was readable, but still had the lines. I remember and replaced the console and tested and the unit operated as designed. Job completed."
Near Austin, TX 78751
Leonardo
Job Details: 03/29/2019
OVEN JENN-AIR JJW9830DDP Arrived on site to test unit for bottom oven door not closing all the way. Test unit and found broken hinges on bottom door. Will need to order 2 new hinge WP74010283. ; ordrng 2 WP74010283 (HINGES )s
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on sote for unit buzzing, found u it not cooling, found upper and lower EVAP frozen, removed all products and ice build up replaced upper and lower fans and sensors and tested good, no leaks on site"
Near Leander, TX 78641
Steve C.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDTM384ESS3 Arrived on site for the unit will turn on and then turn off 15 minutes into the cycle. Customer advised this is a intermittent issue and does not happen all the time. Remove the junction box under the unit and found the wire connections were loose. Tighten the connections and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kingsland, TX 78639
Cliff
Job Details: 03/29/2019
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived on site to diagnose a dishwasher that will not start. Tested unit and found door latch not fully secured to frame on unit. Resecure door latch properly and tested dishwasher. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 03/29/2019
DISHWASHER IKEA IDT870SAGX0 Arrived on site and found unit operating with failed motor. Ordering sump and motor to repair. ; ordrng 1 W10899563 (pump&motor)
Near Johnson City, TX 78636
Diego G.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Johnson City, TX 78636
Diego G.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Johnson City, TX 78636
Diego G.
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived on sote for no cool, found all fans and comp running, no frost. Found u it SS has been tapped before unit will need ss and SS tech. No water leaks on site need part find for freezer EVAP. ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (3HR ) and 1 CNOTEPARTFIND (FC EVAP ) and 1 TJ90SF8404 and 1 W11036448 (VALVE ) and 1 W11116006 (EVAP) and 1 WPW10143759 (drier-uv)"
Near Leander, TX 78641
Lou
Job Details: 03/29/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not heating. Upon further inspection, I opened the unit door and pressed the door switch so it would show to be closed and started the unit and I found that the element never came on. I checked ohms to the element and it was open. I verified ohms to all other components. I removed and replaced the element and tested and the unit operates as designed. No lint observed during service, job completed."
Near Hutto, TX 78634
Andy
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not operating, tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Wimberley, TX 78676
Kevin
Job Details: 03/29/2019
REFRIGERATOR GE ZIP360NHC "Arrived on site and inspected refrigerator and found no frost pattern, ran test 96 and compressor starts and runs but it is very quiet. Spoke with GE tech line and they recommended replacing evaporator and compressor. No water leaks from connections at time of service.; ordrng 1 WR55X29394 (CONTROL) and 1 WR86X96 (drier) and 1 WR87X23941 (evaporator bm defros) and 1 WR87X24183 (COMPRESSOR )"
Near Austin, TX 78748
Kevin
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH76718AS0 "Arrived on site and replaced control board diagnosed by previous technician, after replacement all function has returned to microwave.
Near Leander, TX 78641
James
Job Details: 03/29/2019
WASHER MAYTAG MVWB850YW1 "Arrived on site and tested operation. I found that the bearings have failed and unit is leaking water from seals. Due to the amount of water that has leaked both the rotor and stator have been damaged and are rubbing against each other. Unit will need new bearing, rotor and stator to repair. Rotor and stator are covered under the 10 year motor warranty for parts only. ; ordrng 1 280146 (rotor) and 1 TOOL (BEARING TOOL) and 1 W10435302 (bearing) and 1 WPW10419333 (stator)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived on site for vent hood with damaged shroud. Inspected unit and found damaged shroud. Removed new shroud from box and found it to be black stainless. When looking up part number from model number found it to be a black stainless shroud again on google images. Will have to be put into parts research. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH )
Near Florence, TX 76527
Jonathan
Job Details: 03/29/2019
WASHER LG WM2650HRA "Arrived on site for washer not completing cycles. Performed diagnostics mode and found no cold water entering unit. Tested voltage to inlet valve and found 120 volts. Found faulty inlet valve. Removed inlet valve and installed new. Performed diagnostics mode and tested unit. Ran unit in normal wash mode. All tested good, no water leaks present.
Near Pflugerville, TX 78660
Andy
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop with unusual flames. Tested and inspected unit and food buildup in gaps on burner assembly cleaned and removed buildup. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78754
Scott
Job Details: 03/29/2019
DRYER GE GTDP280GD5WW "Arrived on site for dryer not starting . Found belt had broken and was tripping safety switch . No lint build up at time of service . Job complete ."
Near Austin, TX 78749
Leonardo
Job Details: 03/29/2019
RANGE JENN-AIR W130 Arrived on site to test unit for broiler not working and fan wont stop blowing even when oven off. Found bad board and board is NLA.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator freezing items. Measured temperature in RC on top shelf @37°. Measured at bottom at 36°. Performed diagnostics mode and tested damper control. Tested fresh food thermistor. Called whirlpool tech support and spoke with Mike. Asked customer what items are freezing. She stated that items are becoming mushed. Example was an apple that was cut up, lettuce and cucumbers. Mike stated that would because by improper food storage (SR# 77244622875). Spoke with customer temperature settings and how unit operates. All tested good, no water leaks present
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer making clicking sound when agitating. Performed diagnostics mode and tested error code. Found F3-E2 water temperature fault, F2-E1 stuck key and F0-E4 temperatures not reached. Tested inlet valve function. Tested agitation cycles and spin. Ran automatic cycle. Had customer wash clothes on normal cycle. Spoke with customer on clicking noises when unit is operating. All tested good, no water leaks present."
Near Georgetown, TX 78626
Steve C.
Job Details: 03/29/2019
FREEZER GE CYE22TSHSS Arrived on site for the unit is extremely noisy. Tested the unit and found unit noise is coming from ff section. Found the first food fan motor is extremely noisy. Will need to order the fresh food fan kit and will use the Defrost thermostat on the next visit.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 WR17X28923 (FF FAN KIT) and 1 WR50X10108 (thermostat defrost f)
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived on site for cooktop leaking gas. Customer stated that utilities company came out and said from underneath cooktop. Performed gas leak test and found minor gas leak from flex tubing going to cooktop. Customer will need to contact plumber to have flex line replaced. All else checks good. Left gas valve in off position.
Near Austin, TX 78749
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL W8RXNGMWS02 "Arrived on site for unit not defrosting,bimetal and control have already been replaced. Checked wire connection checked continuity at power lead to bimetal found no continuity diagnosed broken wire in cabinet unrepairable"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/29/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for ice machine not working. Inspected unit and work area. Found unit on and not pumping water. Inspected frost pattern on tray. Per diagnostics mode and found recirculating pump not working. Tested resistance on pump and found opened. . Gained access to to pump removed failed and installed new. Tested in diagnostics mode, all tested good. Tested in normal run mode. All tested good, no water leaks present."
Near Austin, TX 78757
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived back on sote for no ice, and leaking, ran dia found ice fan not running, removed ice box and found valley full of ice, removed all ice from valley and fan, and reassembled and tested good, no leaks on site . Under labor warranty"
Near Austin, TX 78746
Scott
Job Details: 03/29/2019
MICROWAVE JENN-AIR JMC2430WS01 Arrived on site replaced panel control . Tested MW unit heated to whirlpool specs . Job complete.
Near Austin, TX 78733
Paul
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for the cooktop with a gas leak. Mr stated the plumbers check for gas leaks and couldn’t find any but when the pressure tested the lines they found the cooktop causing the pressure to bleed down. I found the center, LR, & RR burner valves weeping gas when in the off position. The plumbing and the regulator checked good. Need to replace the manifold to complete service. Ordering C-NOTES & W10594397 MANIFOLD. RS for Wed 3/27, per ms RS for Thu 3/28.; ordrng 1 C-NOTES (MS IS REQUESTING A 3-6 OR LATER APPOINTMENT.) and 1 W10594397 (MANIFOLD)"
Near Austin, TX 78723
Leonardo
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not washing. Test uni and found bad wash motor. Will need new sump and motor. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing and raining correctly job complete
Near Austin, TX 78733
Paul
Job Details: 03/29/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the manifold, converted the regulator to LP, and set the low flame setting on the valves. The unit worked as designed but the RR burner valve on the new manifold is either the wrong valve of defective because the knob line does not line up with off or the low flame setting on the cooktop. Reordering W10594397 MANIFOLD. RS for Tue 4/2.; ordrng 1 W10594397 (MANIFOLD)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL JFI2089AES2 "Arrived on site for Roy install previous diagnosed part. Gained access to drain line, found drain pan cracked. Added silicone to cracks in drain pan. Removed drain slide and added drain tube kit. Tested operation. All tested good, no water leaks present.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
RANGE MAGIC CHEF CEL1115AAW "Arrived on site for range light staying on. Performed diagnostics and tested out voltage from oven thermostat and found bake element getting voltage with thermostat off. Found failed thermostat. Schedule return for Monday the 1st. Paid in full on credit card.; ordrng 1 WP74009277 (THERMOSTAT )"
Near Austin, TX 78738
Brandon
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of fresh food section not cooling, found fresh food evaporator completely frozen over, ordering controls, wire harness, evap cover, and damper control. ordrng 1 W10248595 (control) and 1 W10501260 (cover-evap) and 1 W10799425 (harns-wire) and 1 W10811364 (cntrl-elec) and 1 W10820107 (cntrl-elec)"
Near Cedar Park, TX 78613
James
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site and installed new rails. Tested for proper operation and found unit working properly. Job complete
Near Georgetown, TX 78633
Steve C.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXEF01 Arrived on site for the unit is making very little ice. Tested the unit and found the icemaker will cycle but very little water would go into it. Call WhirlpoolSr#7724482431 And advise to replace the dual valve due to the solenoid on the valve not opening properly. Also verified the fill is not frozen. Call MS and advise that that will be no charge for the valve. All water connections were dry at the time of the service.; ordrng 1 WPW10258562 (valve-inlt)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WSF26C2EXEF01 Arrived on site for refrigerator doors not closing. Inspected door cams. Raised feet up and added grease to the door cams. Tested door operation. Working as designed. Verified inlet valve failure. Return appointment already scheduled. ; ordrng 1 SEENOTE
Near Hutto, TX 78634
Jonathan
Job Details: 03/29/2019
MICROWAVE GE JNM1541DN1WW "Arrived on site to install previous diagnosed parts. Gained access to magnetron and found wave guide burnt(see SD-QuickPic), due to normal wear and tear. Confirmed failure with service manger. Wave guide is not repairable. Assembled unit and mounted. Unit has sensor cooking with rack for heating multiple items at once. ; ordrng 1 SEENOTE (NOT REPAIRABLE )"
Near Austin, TX 78731
Cliff
Job Details: 03/29/2019
WASHER MAYTAG MHW8200FC0 Arrived on site to diagnose a washer with a damaged door. Found no damage to door but screws in door loose causing the door to separate. Re-mounted screws and re-assembled door properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Lou
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator ice maker not working, upon further inspection, I checked temps in the FC section and my reading was 8 degrees. Using my jumper wire, I tested the bottom ice maker in the FC section. The IM harvested but did not dispense water into the tray. I never heard the valve come on. I tested ohms to the valve and it was open. I removed and replaced the valve and retested. Nothing happened. I removed and replaced the ice maker and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and found fresh food evaporator frozen over. Inspected for air leaks and found that the waterlines to reservoir have pushed out and caused air leak from perma gum on back wall. Installed new perma gum to seal and defrosted evaporator. Unit working properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2019
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site for customer complaint of unit not powering on, found loose connection at junction box, I tightened connection, unit tested good
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 03/29/2019
WASHER WHIRLPOOL LSQ9010LG0 Unit will need a new inlet water valve. Collected service fee on today’s visit.; ordrng 1 285805 (water valve)
Near Waco, TX 76708
Arthur B.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for customer complaint of water leaking from dispenser. Tested unit and confirmed issues. Removed water reservoir cover and found water tube not fully secure to dual water valve. Secured tubing. Tested unit. Found dispenser no longer leaks. No other issues found. All water connections were dry at time of service
Near Temple, TX 76502
Arthur B.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDPE234GPS "Arrived onsite for customer complaint of dishwasher not starting unless flip breaker. Found UI not responsive. Also found door latch not engaging. Removed and replaced door latch,console. Reassembled. Unit now powers on and starts as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78748
Kevin
Job Details: 03/29/2019
WASHER MAYTAG MHW3505FW1 "Arrived on site and found F8E1 for low water flow, F3E1 water level system, halfway through diagnosis customer explained that they have a three-year warranty. Call did not come in under warranty, this place and that they would have to pay a service fee, they refused. Customer will have to call extended warranty company and correct coverage before we will come back"
Near Leander, TX 78641
James
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and installed new freezer door hinge and cam. Tested operation and found freezer door is now sitting properly in opening. Used front leveling legs to square cabinet and adjusted fresh food door to level with freezer door. Unit tests good. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer banging. Confirmed the complaint and through inspection of the unit, it was discovered the latch was not operating properly. Removed and replaced the latch.Reassembled and unit tested as designed.JOB COMPLETE"
Near Austin, TX 78726
Lou
Job Details: 03/29/2019
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer not drying clothes. Upon further inspection, customer advised that the drying times are too long. I opened the door and pressed the door switch to show it closed and turned the unit on. I could see that the element was functioning and illuminating. Using a dryer vent test kit (W11224254) from my service van, I tested airflow to the unit. The unit failed all three times. I disconnected the vent hose from the unit and tested again and the unit passed. I advised the my findings and suggested they have someone check the vents. No lint observed during service, job completed."
Near Austin, TX 78758
Cliff
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to diagnose a dishwasher that is not cleaning the dishes. Tested unit and found intermittent pump function due to failed control board. Control board and wash pump will need to be replaced to complete repairs. Return date is set for 4/2/19.; ordrng 1 W11087210 (CONTROL)
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site to replace controls, after replacing, controls and UI, unit tested good."
Near Cedar Park, TX 78613
Steve C.
Job Details: 03/29/2019
WASHER MAYTAG MHW7000XG2 Arrive on site for the unit is leaking water. Tested the unit multiple times and unable to duplicate the water leak. Did find the water on the drain pipe and is rising but not overflowing. Advise customer to clean the drain lines and the unit is working properly. If customer calls back to have a second man due to stack units.
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose a washing machine that is not filling with the appropriate amount of water. Tested unit and found no error codes or mechanical failures to machine at this time. I did note homeowner has water softer in the garage. Advised that water softeners create excess of suds and will make the machine misregister the water level, and too far lessen the amount of soap to use to prevent over Sudsing condition. also advised to ensure to run the clean washer cycle every 30 loads to prevent build up of excess soap in the machine. No repairs are needed at this time and all is working properly. No leaks were found at time of service."
Near Austin, TX 78735
Kevin
Job Details: 03/29/2019
REFRIGERATOR GE ZISS420NNSS "Arrived on site and inspected refrigerator and found current temperature in freezer section is 5 to 7°, fresh food section is 39° temperature is correct. Customer experienced a loss of cooling but after disconnecting power for several days they have had it plugged in for over 24 hours and it is working properly. Loss of cooling may have been due to a frosted evaporator, leaving it unplugged as corrected issue. Requested that customer continue to monitor refrigerator for any further signs of a problem. No water leaks from connections at time of service. Collected service fee, job complete"
Near Austin, TX 78745
Leonardo
Job Details: 03/29/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit no getting power. Test power at junction and found burned wire nut. Replaced wire nut and unit turning on, recommended customer to get electrician to check electrical outlet. Job complete no leaks present at this time."
Near Austin, TX 78705
Luis
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for faulty compressor. Removed failed compressor installed new compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 03/29/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site or customer concern of heat coming out of the oven. Inspected door gasket and hinges and they are installed and are working properly. Visited with customer about venting. Removed door and showed customer how the vet works. Customer does not want an oven that vents as this one does. Customer can contact the manufacturer at 1-800-253-1301
Near Kingsland, TX 78639
Thomas L.
Job Details: 03/29/2019
RANGE WHIRLPOOL WOS51EC0HS00 Arrived on site for unit that would not except commands. Found touch panel defective and not excepting commands. Replace touch panel and unit now works properly.
Near Seguin, TX 78155
Robert
Job Details: 03/29/2019
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of wash cycle not working correctly. Found gearcase leaking oil. Will need gearcase and wash plate to complete.; ordrng 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Leander, TX 78641
Lou
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher making noises during wash cycles. Upon further inspection, I placed the unit in diagnostics and it showed error code F9E1 and F8E2. I cleared the codes and continued with testing. The unit began to wash and was making a rattling noise. It appeared the noise was coming from the diverter area (F9E1). When I went to remove the drain pump, I found a piece of glass in the drain area. I removed ad replaced the sump/motor assembly and tested the unit and it operated as designed with no error codes. I advised the customer of my findings and repairs and made recommendations for detergent and rinse aid use and operation and care tips. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Steve C.
Job Details: 03/29/2019
MICROWAVE MAYTAG MMV4205FZ3 Arrived on site for the unit is not heating. Tested the unit and found the magnetron is defective . Replace the magnetron and tested the unit. Unit works properly and drop complete
Near Killeen, TX 76549
Arthur B.
Job Details: 03/29/2019
WASHER AMANA NTW4516FW3 "Arrived onsite for customer complaint of top load washer leave no water in tub after use. Found water valve solenoid not closing all the way. Removed and replaced water valve. Secured water supply lines. Reassembled and tested unit. Unit’s valves now open and close as intended. Customer also concerned about lint build up. Advised it’s from the material that he is washing. Advised to use drop,water and extra rinse to remedy the problem. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78717
Lou
Job Details: 03/29/2019
OVEN WHIRLPOOL WFG525S0HS0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the Bake/broil ignition wires and tested. Unit operated as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details: 03/29/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer making clicking noise. Tested and inspected unit and found no abnormal noise. Talked to customer and tested unit with customer and found customer is referring to clicking noise when unit is locking and unlocking. Instructed customer that this is normal operations. All operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/29/2019
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on sore for unit freezing food in RF, found diffuser stuck open, replaced and tested good. Leveled unit and no leaks on site"
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/29/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for vent not blowing air up, removed unit and found chimney above unit is hung too low causing dampen to crush when installed, advised cust to take pics and have builder trim chimney and call back if needed"
Near Austin, TX 78758
Scott
Job Details: 03/29/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for no cool fridge . Replaced start relay , compressor running but no frost pattern at all on evap. Ordering compressor and evap call to set return visit .; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/29/2019
WASHER GE GTWN2800D1WW "Arrived on site for washer banging side when spin and not spin speed water of clothes. Performed diagnostics mode and gained access to wash motor. Tested spin cycle and found failed bearing and mode shifter.
Near Georgetown, TX 78633
Tyler B.
Job Details: 03/29/2019
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site for unit making noise, found hose tapping wall, replaced and. Secured hose and tested good, no leaks on site"
Near Leander, TX 78641
Lou
Job Details: 03/29/2019
WASHER MAYTAG MVWB835DW0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase and clutch to do finding gearcase oil on the rotor and the it making a loud grinding noise while in agitate and spin. Calibrated the unit then tested and it operated as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Joseph C.
Job Details: 03/29/2019
DRYER WHIRLPOOL WED75HEFW0 Arrived on site for “F6E2 error code” complaint. Inspected unit and found control panel to be faulty. Removed and replaced control panel. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Canyon Lake, TX 78133
Brandon
Job Details: 03/29/2019
OVEN IKEA IBS550DS01 "Arrived on site for customer complaint of error message call for service, found faulty door latch, I replaced latch, unit tested good."
Near Austin, TX 78727
Tyler B.
Job Details: 03/29/2019
DISHWASHER KITCHENAID KDFE304DBL0 "Arrived on site for unit not drying, found control has failed not sending volts to heater, replaced control and tested good, no leaks on site.
Near Bastrop, TX 78602
Thomas L.
Job Details: 03/29/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for unit sparking. Found that the terminal block failed and was causing the spark. Replaced terminal block and open fuse. Unit works properly. Venting is all clean.
Near Kyle, TX 78640
Kevin
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found temperature in fresh food is 78, freezer is 75. There is no frost pattern on either evaporator. Took pictures of fresh food Evaporator and sent to LM. ; ordrng 1 COMPRESSOR (RESEARCH PER DW) and 1 SF8404 and 1 W10143759 (drier (service)) and 1 W11116006 (evaporator)"
Near Leander, TX 78641
James
Job Details: 03/29/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and tested operation. I found the water flowing slowly and customer stated that the filter housing had frozen up. I found the inlet valves making a loud humming noise and replaced them. I also found the filter housing not allowing water to flow through properly and replaced as well. upon installation I found the filter defective as no water would flow through. Customer decided to just purchase a new filter from store. Unit working properly. Job complete