We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Kingsland, TX 78639
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose an ice machine that has a damaged panel. Found lower cover stainless scratched and stainless skin will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11296659 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
Arrived onsite for dishwasher with no power. Upon inspection I found the black wire loose in the junction box. I reconnected wire and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, TX 78681
Wesley
Job Details:
02/16/2022
Arrived onsite and found unit operating with a leak. Made adjustments to the seals and level to eliminate the leak and advised customer on best use and care practices to prevent a leak in future. All checks food. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model DFE29JSDGSS
Near Buda, TX 78610
Andrey
Job Details:
02/16/2022
"Arrived on site to replace previously diagnosed heater, bi metal, thermistor, and control board, unit was rewired not to manufacture specification, bi- was also removed by previous company, rewired back to manufacture specification, installed Bi-metal, replaced thermistor, and evap fan, water penetrating from liner into control board housing caused control damage, replaced control also, used perma gum to seal all potential air leak to evap, if issue persists, recommend replacing evaporator cover, powered unit back on, evaporator developed good frost pattern and fan power on, unit running as designed job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for not heating up quickly on right front element, upon inspection found the unit was burnt out in the middle coil of the element. Replaced switch and element, all functions returned with no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Cedar Park, TX 78613
Wesley
Job Details:
02/16/2022
Arrived onsite and found unit leaking from the dispenser being loosely fastened. Tightened down screws holding the dispenser secure and eliminated leaking. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Austin, TX 78752
Tyler L
Job Details:
02/16/2022
"Arrived on site for install of previously diagnosed part. Installed new console. Unit tested good, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78717
Wesley
Job Details:
02/16/2022
Arrived onsite and completed the repair of the cooktop by installing the knob bezels. all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
Arrived onsite for a refrigerator with leds not working. Upon inspection I found that 2 of the modules had failed. I quoted customer for led R/R customer agreed. I installed 2 new leds and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78752
Joe Z
Job Details:
02/16/2022
Arrived on site for unit making grinding sound from motor when trying to wash. Tenant played video of the sound. Was unable to operate the unit upon arrival due to rodents cutting through many of the wires to components. Need to replace wiring harness and sump and motor.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78752
Joe Z
Job Details:
02/16/2022
"Arrived onsite for unit with F2 error code, oven suts off y itself. Upon arrival preheated oven to 350, when oven reached 240 oven shut off and began beeping. Control does not respond until unplugged to reset. Need to replace control and temperature sensor.
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Austin, TX 78746
Kevin
Job Details:
02/16/2022
"Arrived on site and replaced door catch and motor, dryer is now running normally, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78721
Tyler L
Job Details:
02/16/2022
"Arrived on site for install of previously diagnosed parts. Installed new gear case, belt, cam, hub and wash plate. Unable to test, as they moved the unit and the drain hose is missing. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78745
Leonardo
Job Details:
02/16/2022
Arrived on site to test unit for not being able to start unit. Test unit and found bad ui. Replaced ui test unit and u it test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/16/2022
Arrived on site to install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. Found all components operating and no leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Matthew
Job Details:
02/16/2022
Arrived onsite for cavity bottom warped. Upon arrival inspected unit. Found bottom with major bend in panel. Tried adjusting panel but did not work. Replaced panel. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Luis
Job Details:
02/16/2022
"Arrived on site. Diagnosed a defective water filter housing,replaced housing assembly checked tubing no leaks tested housing operation good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Killeen, TX 76549
Al
Job Details:
02/16/2022
Arrived to inspect dishwasher not draining. Confirmed the complaint and found the drain pump was missing all of the fins. Removed and replaced it. Reassembled and unit tested properly without any issues or leaks. Job complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Bastrop, TX 78602
Matthew
Job Details:
02/16/2022
Arrived onsite to replace previously diagnosed parts .
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Canyon Lake, TX 78133
Andrew
Job Details:
02/16/2022
"Arrived on site to replace cooktop from previous diagnosis. Inspected cooktop and found no flaws or damage. Replaced cooktop, tested unit, unit working as designed. Job complete."
We serviced a
GE OVEN
Model JKP76G0V1BB
Near Georgetown, TX 78633
Lou
Job Details:
02/16/2022
"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that they had an inspection on their home and were told the oven temps were off approximately 50 degrees. I explained the process of testing oven temperatures and what tools are needed and not needed. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temps was 414 degrees.No repairs needed at this time, job completed."
We serviced a
ELECTROLUX REFRIGERATOR
Model FRT18P6BSB0
Near Canyon Lake, TX 78133
Andrew
Job Details:
02/16/2022
"Arrived on site to test unit for RC not cooling. Found FC evap completely frosted over. Removed frost and found dark blue wire on bimetal had popped out of bimetal. Heater tested good. Replaced bimetal, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78703
Jacob
Job Details:
02/16/2022
Arrived onsite for unit not washing at times. Put unit in automatic diagnostics and found. Went ahead and replaced the control. Replaced the control. Unit working with no leaks. Unit still did show a long drain error code. Looked at the filter and saw it was clogged up. Let customer know that the filter needs to be cleaned and run a cup of vinegar through the unit to help with cleaning. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Belton, TX 76513
Tyler
Job Details:
02/16/2022
Arrived on site for dryer and eating previously diagnosed ACUs and Harness. Upon arrival installed required parts. Ive been ran a autotest setting after adding moisture to the strips in order to verify that unit could function as designed without showing any error codes up. Found unit fully functioning as design and heating as required. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Round Rock, TX 78664
Gerry C
Job Details:
02/16/2022
"Arrived to inspect microwave counter light not working. The CX had replaced the bulb and I found it was not compatible with this unit. I tested the lamp outlet and had 120.3 VAC. I tested another bulb and it did not illuminate. I removed the main control and found the light control IC, 7919, had catastrophically failed. I removed and replaced the control and tested. Operational test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Marcos, TX 78666
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for not turning normally, upon inspection found the units gear case was leaking oil
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for not washing clothes or advancing, upon inspection found the units valve was clogged but still usable. Cleared valve of debris and unit worked normally. All functions worked. Complete"
We serviced a
KENMORE RANGE
Model 790.7323331
Near Marble Falls, TX 78654
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose a range that oven temp can't be lowered. Control housing is damaged and control would need to be replaced to complete repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Customer is going to order correct icemaker and have apt maintenance replace it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8MHKXMB03
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found thermostat failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model KDRP462LSS07
Near Austin, TX 78739
Andrey
Job Details:
02/16/2022
"Arrived on site to replace previously disconnected, control and oven sensor, upon further inspection main control completely cover in dust and grease, removed dust and that power wire going to the cooling fan got caught int the blades shorting out the range, tearing harness, stated to customer that more parts will be needed, cooling fan harness, main control,
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Marble Falls, TX 78654
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78749
Jacob
Job Details:
02/16/2022
Arrived onsite for unit leaking. Looked at the unit and checked the drip pan and you can see where the leaking has been occurring a lot and it was the neck of the fill hose dripping as there is some calcium buildup on the bottom side. Tested the unit but it would not leak any where when testing.
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Austin, TX 78738
Andrey
Job Details:
02/16/2022
"Arrived on site to test unit for broken clip, tested unit found vent cover left side clip broken, attempted to fix it but clip needs to be replaced ; ordrng 2 W10854245 (Panel clip)s"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Marble Falls, TX 78654
Cliff
Job Details:
02/16/2022
Arrived on site to diagnose a range that is not turning on. Found wiring burned in junction box and removed burned wires. Rewired unit properly and all is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
David Z
Job Details:
02/16/2022
"Arrived on site to diagnose washer that has a dead panel. On arrival found unit dead and unresponsive. Tested outlet and found outlet showing 0 voltage. Ran unit on an extension cord and heard a hum, but still could not get into control. Unplugged all sources from the control except power. Attached connectors one at a time till I found the source of the buzzing. Found motor is buzzing if unit is powered on, and will not allow the unit to run. Ordering motor and capacitor and main control, if motor failed and caused a power surge all 3 parts may be needed. Advised to have outlet checked as well. Office to schedule when parts arrive. ; ordrng 1 W11170317 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP03
Near Martindale, TX 78655
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for a stuck key error, upon inspection found the unit was always showing error code for stuck key. Replaced console and tested unit. All functions worked and heat returned.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Seguin, TX 78155
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for being dented on left side, upon inspection found the front cover bent and dented causing issues. Replaced front cover and moved over all hardware. All functions worked. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, TX 78628
Lou
Job Details:
02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and cleared the drain and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78756
Matthew
Job Details:
02/16/2022
Arrived onsite for washer giving error code. Upon arrival put unit in diagnostics and recorded F8E1 no water entering tub or sensor error. Cold water seems to be low flowing ran valve test and found hot water to face good flow but cold water to only have a slow trickle. This slow flow is likely the cause of the error. Notified home owner that due to setup (stacked in closet) two technicians will be needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78721
Tyler L
Job Details:
02/16/2022
"Arrived on site for install of previously diagnosed part. Installed new cavity thermostat. Tested unit and power was restored. Used cup of water to test heating functions. No issues at this time, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
02/16/2022
Arrived on site to install previous diagnostics parts. Removed failed interlock and switches. Installed new and tested operation. Found drawer not staying closed. Called Whirlpool tech support and spoke with Kurt. Found primary switch controls door. Adjusted left interlock and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78737
Andrey
Job Details:
02/16/2022
"Arrived on site to replace previously diagnosed FC door, r tech line stated to fix this issue both doors need to be ordered at same time but he could not authorize it do to it may not be covered because its a cosmetic issue, Sr#7732982903, call office, office will resolve issue and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS4
Near Harker Heights, TX 76548
Tyler
Job Details:
02/16/2022
Arrived on site for microwave not heating correctly. Upon arrival I confirm the complaint but found no errors in Diagnostics after further testing I found out the top half of the door lock assembly had failed after replacing a reassembled and tested unit and found unit still not heating after further investigation I found that the high-voltage magnetron capacitor and diode had also failed replace those three parts as well then reassembled and tested unit again and found unit was fully heating as design on multiple one minute water test as well as a full 10 minute bowl of ice test. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78721
Tyler L
Job Details:
02/16/2022
"Arrived on site for install of new heater. Installed new heating element and tested. No issues at this time, unit functioning as designed. No water leaks detected, job complete."
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Spring Branch, TX 78070
Andrew
Job Details:
02/16/2022
"Arrived on site to test unit for leaking from door gasket. Found bellow was torn causing leak. Replaced bellow, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tyler
Job Details:
02/16/2022
Arrived on site for washer needing previously diagnosed ACU. Upon arrival reconfirmed issue. After installing needed part I reassembled and tested unit and customer set normal wash and found unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Killeen, TX 76549
Al
Job Details:
02/16/2022
Arrived to inspect range safety issues. Opened the door and found the bottom Oven had a hole in it from the bake element underneath malfunction. Removed the bottom oven and found the bake element was destroyed. Called Whirlpool SAFETY spoke with Jennifer concession # W11NQY1WPL1. Ordering the bake element and bottom oven to complete the repair at Whirlpools request. Parts and labor will be covered for the customer per concession. ; ordrng 1 W10779716 (BAKE ELEMENT) and 1 W10777210 (Bottom Oven (Drip Pan or bake element cover))
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Holland, TX 76534
Tyler
Job Details:
02/16/2022
Arrived on site to install previously diagnosed in a tub. Upon arrival installed required part and then reassembled and tested unit on a high-speed spin tester ensure that tub was staying intact and not wobbling around. Found unit functioning as designed no leaks during test. Call complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
David S
Job Details:
02/16/2022
"Arrived on site to diagnose the Dryer/Washer combo, put it on diagnostics and tested the unit we got no response to the lid latch. Pulled the control panel open and tested J6 from the control and panel Found the lines open, tested the lid latch directly and determined the upper harness is bad. ; ordrng 1 W11028053 (Upper harness)"
We serviced a
GE REFRIGERATOR
Model GSH25JFXJBB
Near Killeen, TX 76549
Tyler
Job Details:
02/16/2022
Arrived on site for refrigerator needing new start device. Upon arrival reconfirmed issue and after installing new start device I was able to reassemble and test and found that the compressor is fully functioning as designed and unit started cooling right away. I informed the customer to give the unit at least a full 24 hours before sticking any items back in the unit to verify that it is still cooling. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Lago Vista, TX 78645
David S
Job Details:
02/16/2022
"Arrived on site for icemaker not producing ice, I pulled the ice maker to the side replaced the fill tube heater reassembled the unit and switch the ice maker on. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRB02
Near Harker Heights, TX 76548
Tyler
Job Details:
02/16/2022
Arrived on site for refrigerator not cooling properly. Upon arrival found cause of issue was a clogged drain line causing door not to fully shut and unit not to cool properly. Cleared drain line and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78745
Jacob
Job Details:
02/16/2022
arrived onsite for unit not giving power. Tested the unit and unit was not working. Checked the white fuse and fuse checked good. All voltage coming in was good. Replaced the control and the unit still did not respond. Called tech line. Had me check voltage and power that was coming in was good. But the control was still not powering on. Tech line said to re order the control for replacement once again. Got sr#7732980002. Let customer know of whats going on. Re ordered part. Office to reschedule ; ordrng 1 W11525996 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Killeen, TX 76542
Al
Job Details:
02/16/2022
"Arrived to install previously ordered parts. Removed and replaced the motor, latch, belt and cam. Reassembled and unit tested properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Al
Job Details:
02/16/2022
"Arrived to inspect washer not completing cycles. Confirmed and found the strike defective and unit clanking. Ordering the strike, latch and will return with the previously ordered parts. Needs more work ; ordrng 1 W10754448 (CLUTCH) and 1 W11457841 (STRIKE) and 1 W11394572 (LATCH)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new latch and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Whitney, TX 76692
Jonathan M
Job Details:
02/16/2022
"Arrived on site for arrange that is not holding temperature. Inspected unit and work area. The customer advised that the unit says it reaches breezy temperature but as soon as they throw the food in the oven, it is not actually cooked through. Tested the unit in diagnostics and found that the big element would not turn on due to a failed bake element.ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Thermal fuse)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Andice, TX 78628
Lou
Job Details:
02/16/2022
"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection, the customer advised that the front left burner does not light. I tested all burners and found the front left is not igniting, but the ignitor is arcing sideways. I removed the cap and attempted to clean the burner head and retested. The burner continued to fail. I am ordering the front left burner head and burner caps.No gas leaks detected during service.; ordrng 1 WPW10406878 (Front left burner head) and 1 WPW10299236 (Burner caps)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Al
Job Details:
02/16/2022
Arrived to install previously ordered part. Called office and spoke with SW to assist with completing the new control process. Stayed on site until unit began operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Temple, TX 76502
David Z
Job Details:
02/16/2022
"Arrived on site to diagnose washer that is leaking water when in use. Customer said they see a good sized puddle under the unit when doing smaller loads, but not all loads. Ran valves and unit and did verify a leak coming from the Valve housing. When I checked under the unit I also found gearcase oil splattered all over the unit and rotor, also indicating a failed gearcase. Advised unit needs a new valve / housing, and a gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Austin, TX 78717
Wesley
Job Details:
02/16/2022
"Arrived onsite and repaired refrigerator which had the switch sticking and flooding water on occasion. Replaced chute, All checks good. Advised customer on repair."
We serviced a
GE COOKTOP
Model JP350T0C1WW
Near McGregor, TX 76657
Jonathan M
Job Details:
02/16/2022
"Arrived on site for a cooktop Applegate the front right burner. Inspected unit and work area. Customer advised they were boiling some thing in one the water boiled over, and it popped and tripped the breaker. Remove the cooktop and found the element still intact.
We serviced a
GE MICROWAVE
Model JNM1541SN1SS
Near Killeen, TX 76542
Al
Job Details:
02/16/2022
Arrived to inspect microwave not powering on. Confirmed the complaint and found a crack in the door. Unable to uninstall the unit due to physical limitations. Ordering the door and will return with all previously ordered parts. Needs more work. ; ordrng 1 WB55X10868 (Door Complete)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Crawford, TX 76638
Jonathan M
Job Details:
02/16/2022
Arrived on site for an ice machine that is making cloudy ice. Inspected unit and work area. Customer advised that he has run to ice machine cleaners and has replace two filters on this unit and cant seem to get rid of the cloudy ice. Check the unit on the unit is making proper sized ice cubes as well as filling the bin. Spoke to BR and was advised that the only potential issue with Gladiolas would be mineral buildup in the water and it either is a water source issue or calcium buildup issue inside of the ice machine. Went over user care guide with the customer and the unit is working as designed. Advise the customer to potentially look into getting a water softener for the house to avoid this issue. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Killeen, TX 76542
Tyler
Job Details:
02/16/2022
"Arrived on site for refrigerator with a crack fill line. Upon arrival I was able to confirm the complaint and after further inspection I found the location of the crack was in the reservoir tube going from the filter into the Reds tube right next to where the condenser fan was located. I was able to bridge the gap of the hole with a 5/16 hose connector then reassembled and tested the unit and found that the fridge had no leaks around the icemaker or water dispenser or any other fill lines through unit. Call complete ; ordrng 1 Unknown (5/16 hose bridge connector (from Tg truck stock)), O-SMS tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Whitney, TX 76692
Jonathan M
Job Details:
02/16/2022
Arrived on site for a washer that is not allowing the unit to start a cycle. Inspected unit and work area. Ran unit through diagnostics and found an F7 E5 (shifter fault) and F2 E1 (stuck key) error codes. I tested the unit several times in manual agitation and span and the unit ran as designed. Ran the unit through an auto test and the unit ran as designed. Had the customer start a cycle and watch the unit complete an entire quick wash cycle without stopping.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78626
David Z
Job Details:
02/16/2022
Arrived on site to diagnose washer that doesn't have the indicator LEDs coming on the various function keys. Customer powered on unit and showed me no lights are coming on the buttons. Power cycled unit and ran LED test. Verified all lights working. Exited diagnostic mode and restarted unit. Verified lights are now working as designed. Advised to power cycle the unit if they see weird things like this or console hangup. Advised customer to connect appliance to whirlpool app to be able to update software. Unit now working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Copperas Cove, TX 76522
Al
Job Details:
02/16/2022
"Arrived to inspect dishwasher draining issues. Confirmed the complaint and found the drain pump would work for approximately 30 seconds on a 2 minute drain. I touched it and the drain pump was receiving voltage from the control, but the motor was burning hot. Removed and replaced it and unit tested properly and drained Al of the water without any delays. Customer satisfied, Job complete"
We serviced a
ELECTROLUX RANGE
Model FGF368GSG
Near Austin, TX 78724
Kevin
Job Details:
02/16/2022
"Arrived on site and customer is experiencing gas smell while oven is on. They do not smell it while cooktop is running. Customer says they are not having a cooking problem with oven. Started oven to preheat and it reached temperature correctly observed it reignite four more times and did not notice any gas smell. I observed oven running for 25 minutes with no issue. Sent videos of ignition and flame to KB/service management. Explained to tenant that as long as oven is cooking and it is safe and gas/fuel is being consumed. Natural gas aroma is an additive and isnt necessarily burned away completely, job complete"
We serviced a
MAYTAG DRYER
Model PYET444AYW
Near Lago Vista, TX 78645
David S
Job Details:
02/16/2022
"Arrived on site for dryer stoping mid cycle, tested the thermal fuse on ohms an it was out, replaced the thermal fuses once again. Put the unit back together tested it. Customer stated had vents cleaned. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Canyon Lake, TX 78133
Andrew
Job Details:
02/16/2022
"Arrived on site to test unit for no power. Verified unit receiving proper voltage. Found power filter fuse was bad. Replaced fuse, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
Arrived onsite for DW with no power. Upon inspection I found connections at the junction box loose. I corrected this and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Leander, TX 78645
David S
Job Details:
02/16/2022
"Arrived on site to reconnect the bake and broil igniters, we used the floor protectors dissemble the unit raised the legs up and pulled the cooktop out, took back panels of and inspected the igniter harness to both ovens and they where just hanging in the back causing it to spark on the body of the unit. Connected the harness onto the igniter installed the broiler back on, assembled the unit back and pushed it back and leveled out the legs. Tested the unit to see igniter work. We are ordering a new left hinge. The office will reschedule. ; ordrng 1 W11390106 (Left hinge) and 1 Partsinspection (Parts inspection)"
We serviced a
JENN-AIR OVEN
Model SVD48600W
Near Cedar Creek, TX 78612
Matthew
Job Details:
02/16/2022
"Arrived onsite for control beeping and flashing FC error codes. Inspected unit and found issues with the electronic controls of the unit. The power relay board and harness between board and clock. All would need to be replaced. Parts 71002594 control, 71002048 harness, 71002049 harness, 71002970 harness .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Marcos, TX 78666
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for not turning on , upon inspection found the unit was plugged into the disposal outlet. When plugged into the right outlet the unit worked normally. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Clifton, TX 76634
Jonathan M
Job Details:
02/16/2022
"Arrived on site for a washing machine that shaking excessively and does not have a lot of water entering the washer. Inspected unit and work area. The customer advised the unit isnt walking on her but it seems to be shaking pretty aggressively during the spin cycle. Ran the unit through a high-speed spin and the customer advised that was exactly what she was saying. I did explain that on these units, the vibration is normal. Did explain water level with the customer and whenever user care guide. Ran the unit through diagnostics and found no stored error codes. Round the unit for an auto test in the unit ran as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details:
02/16/2022
Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal not allowing unit to drain. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Georgetown, TX 78626
Lou
Job Details:
02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the unit door being damaged, I removed and replaced the door and tested. Unit is operating as designed. Job completed."
We serviced a
JENNAIR OVEN
Model n/a
Near Whitney, TX 76692
Jonathan M
Job Details:
02/16/2022
"Arrived on site for arrange that is not working so well due to the control panel being melted. Inspected unit and work area. The customer advised that they were making candy on their cooktop and the pot overflowed and fell across the control panel burning the control panel. Since that happened, the control panel has not been as responsive as it used to be due to the issues caused by the burning. They wanted to replace the control panel.; ordrng 1 WP74005747 (Control panel)"
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS0
Near Austin, TX 78703
Leonardo
Job Details:
02/16/2022
Arrived on site to replace door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78754
Matthew
Job Details:
02/16/2022
Arrived onsite for dryer not functioning. Upon arrival found unit burned at terminal block. Will order block kit for repair. Notified maintenance that a 6 ft 4 prong cord would be needed also. Office to reschedule ; ordrng 1 279320 (Block kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details:
02/16/2022
"Arrived on site to test unit for no ice production. Found icemaker didnt respond to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78732
Brandon
Job Details:
02/16/2022
"Arrived on site for customer complaint of unit not dispensing ice or water, found failed control board, ordering control.. ; ordrng 1 W10789107 (Control board kit)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78705
Jacob
Job Details:
02/16/2022
Arrived onsite for unit making noise. But could not test it as the tenant some how managed to drop something else inside of the unit. Let customer know that a 2MAN will need to scheduled in order to check the basket and tub to properly diagnose.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Canyon Lake, TX 78133
Andrew
Job Details:
02/16/2022
"Arrived on site to test unit for latch not engaging. Found cold water valve connection came loose prevent unit from getting water. Secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
"Arrived onsite to install previously designed pats. Upon arrival I installed new modules and attempted to program unit and found that my button presses would not register no matter what. I called techline and spoke to Travis, Travis advised me to check if neutral had dropped or not because that could cause ui issues which makes it impossible to program unit. Upon checking this I found that the installers/construction used the wrong power cord IE its missing neutral.; ordrng 1 WPW10396788 (Power cord)"
We serviced a
WHIRLPOOL OVEN
Model RBS275PDQ16
Near McGregor, TX 76657
Jonathan M
Job Details:
02/16/2022
"Arrived on site for an oven thats giving an error code. Inspected unit and work area. The customer advised they were unaware of the error code that was present and that she thought it might be an L3 but was unsure. I attempted to replicate the issue by putting the unit on a bake cycle for 35 minutes and could not replicate the issue. Used a temperature sensor to check temperatures and found he unit cycling as designed. I buy the customer that because I could not replicate the issue, I would not be able to determine as to what was going on with the unit. Told the customer to test the unit several times to see if the error code comes back and to notify their extended warranty so we can properly order parts. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Harker Heights, TX 76548
Tyler
Job Details:
02/16/2022
Arrived on site for refrigerator not cooling properly. The pot arrival sound a major defrost issue in the RC Evap compartment. After further inspection and clearing all the ice out I found that the cause of the issue was a failed main harness within the Molex connector coming out of the liner (brown/red tracer) and was missing the prong from corrosion.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Jacob
Job Details:
02/16/2022
"Arrived onsite for unit not turning on. Hit the power button and unit did not turn on. Upon further inspection, found that the ui panel needed to be replaced. Replaced the ui panel. Tested the unit. Unit tested good. No issues at this time. Tenant was wondering about issues with the ventilation being possibly the issue if the unit creates moister on the inside that the unit shows not be used because it can mess up the electronics inside the unit. Let tenant know to have in house maintenance to check the ventilation tube and in wall to be sure no blockages are present. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Round Rock, TX 78665
Wesley
Job Details:
02/16/2022
Arrived onsite and determined that the hitch in the closing of both doors was due to wear in the correspondent permanent part of the door and not the replaceable closer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Kevin
Job Details:
02/16/2022
"Arrived on site and replaced bimetal and adaptive defrost control. Confirmed heater and heater harness are working properly. Refrigerator has still not completely defrosted took pictures, recommended to apartment resident that it be left unplugged for another 24 hours, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Killeen, TX 76542
Al
Job Details:
02/16/2022
"Arrived to install previously ordered parts. Once the main control was replaced, I cycled the power 5 times per service pointer W11498806. Reassembled and unit didnt have the system information for model and serial numbers. Unit ran I diagnostics, but wouldnt work on consumer cycle. Job complete UI and Main control dont match."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
David S
Job Details:
02/16/2022
Arrived on site for dishwasher door making a noise. I inspected the unit and work area. I found the hinge grinding into the frame. I spoke to the customer adding pads to the hinge to prevent the noise. .; ordrng 2 WP8268961 (Pads)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near New Braunfels, TX 78130
Andrew
Job Details:
02/16/2022
"Arrived on site to replace control and condenser motor from previous diagnosis. Found control and condenser motor were good but swapped anyway as I was unable to get compressor to turn on. Replaced parts and still not able to get compressor on. Used temp. start device and run cap with same results. Attempted to put unit into diagnostics but kept kicking right out of diagnostics. Recommend replacing UI and control on return visit then testing. If same issue persists, need to call tech line as compressor windings tested good. Continuity tested good through harnesses. Inspected door harness and found no damage and unable to break continuity by shaking, moving and/or wiggling. Recommend 2hrs on return visit. Requesting AHO. Office to reschedule. ; ordrng 1 W11082783 (UI) and 1 WPW10448874 (Starter) and 1 W10590083 (Run cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Jonathan S
Job Details:
02/16/2022
Arrived on site for refrigerator developing frost on right side bottom of RC ( see SD-QUICKPIC). Gained access to drain pan and poured water on left side and found draining. Found drain pan draining. Checked deli drawer seal and found door sealing.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Kimo
Job Details:
02/16/2022
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kyle, TX 78640
Noah D
Job Details:
02/16/2022
"Arrived on site to inspect unit for not locking, upon inspection found the units lock mechanism broken causing the issue, replaced lock mechanism and needed the bezel. All functions worked. Ordering missing bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Austin, TX 78724
Tyler L
Job Details:
02/16/2022
"Arrived on site for complaints of lid lock not opening. Found F3E2 inlet water temperature fault, F0E5 off balance load, F7E0 power loss, F0E3 overload, F2E1 UI stuck button. Spoke to SW. Found failed valve thermistor. Found drain pump and motor to be good. Will need new valve and lid latch to complete repair. Office to reschedule.; ordrng 1 W11220230 (Valve) and 1 W10810403 (Lid latch)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Cedar Park, TX 78613
Wesley
Job Details:
02/16/2022
Arrived onsite and found unit turntable vibrating/squealing occasionally during convection oven use. ; ordrng 1 W10911403 (Turn table motor)