Service History 694

Near Cedar Park, TX 78613
Lou
Job Details: 10/01/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I could see the element illuminating in the ack left upper corner vent. Using the dryer test kit prescreened for today, I placed the test in the back right upper vent and turned the timer to air fluff (no heat) and tested two times for 15 seconds. The test card never fell off the hanger. I advised the customer of my findings and advised that they needed to have the vents professionally checked/cleaned. No lint observed in/on the unit during service, job."
Near Georgetown, TX 78626
Al
Job Details: 10/01/2019
RANGE WHIRLPOOL WFE525S0HS0 Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 10/01/2019
VENTHOOD UNKNOWN UXT4030ADS1 Arrived on site to test unit for unit fan not working properly. Found that it had a loose connection at fan switch. Connected fan switch properly and is working properly at this time. Job complete
Near Nolanville, TX 76559
Arthur B.
Job Details: 10/01/2019
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of no power coming to dryer after breaker repair. Removed console and found no incoming voltage to console. Will need UI harness and return with control. OF to R/S. Unit unplugged at this time.; ordrng 1 W10788429 (harns-wire)
Near Georgetown, TX 78633
Al
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher not working. Confirmed the complaint. Looked at the junction box and one of the wires was loose.Repaired the wire and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78747
Robert
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00
Near Round Rock, TX 78665
Jonathan
Job Details: 10/01/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found spray arms clogged with food particles. Cleared spray arms. Performed diagnostics mode, no error codes. Monitored test cycle and found no mechanical failures with unit. Tested heater at end of test cycle and tested good. Spoke with customer on user care guide and running cleaner through unit. All tested good, no water leaks detected."
Near Austin, TX 78749
Robert
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job for complaints of no ice. Ordered cover for defrost issues in refrigerator section per talking to CS.; ordrng 1 W11291124 (HEATER ) and 1 W11359774 (COVER )
Near Austin, TX 78748
Robert
Job Details: 10/01/2019
WASHER MAYTAG MVWC555DW1 Arrived on job for complaints of not spinning properly. Team diagnostics and no codes stored. Ran calibration and operation normal. No leaks detected at time of service.
Near Wimberley, TX 78676
Kevin
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and found refrigerator is currently not doing the reason for a service call. When opening the door the customer would find a 3 inch puddle of water inside the sliding tray directly below the weep hole on the icemaker door. Puddle stopped in two weeks ago and has not returned. If issue happens again it may be normal operation. No water leaks from connections at time of service, job complete."
Near Austin, TX 78732
Andy
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL GD5SHAXLQ01 Arrived on site for refrigerator not making ice. Performed temperature test in FC and found within range. Cycled ice maker and ice maker would not cycle. Removed failed part and replaced with new. Cycled new ice maker and new ice maker would not cycle. Checked voltage to ice maker and found 120 volts. New ice maker is DOA. Ordering new part. Office to schedule as customer would like ASAP appointment. No water leaks present at time of service.ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10190965 (ICE MAKER )
Near Pflugerville, TX 78660
Scott
Job Details: 10/01/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace wrapper . Found they had replaced microwave . New MW has a dent on top left . .; ordrng 1 W11173813 (MW DOOR SS)
Near Austin, TX 78738
Andy
Job Details: 10/01/2019
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site for cooktop not operating. Upon arrival customer informed that issue is with power burner flickers and goes out. Tested and inspected unit and found no issues with power burner. Tested all other burners with no issues. Tested with vent hood on high as well to see if flames would go out and all operations are normal. Tested the power burner on simmer on high and low and power burner on high and low for 15 minutes with no issues. Spoke with customer on this and she feels that maybe the cleaning lady did not place cap back on properly when issue happened. All operations are normal. No gas leaks present at time of service.
Near Austin, TX 78738
Leonardo
Job Details: 10/01/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for unit not heating correctly. Test unit and unit not taking temp correctly. Called techline and per techline they said to check the temp and see what average temp is. Found temp to be 70 degrees off. Ordering new console W10864141 file#7725998450; ordrng 1 W10864141 (CONSOLE )
Near Austin, TX 78738
Andy
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS Arrived on site for refrigerator FC top defrosted and stop d making ice and ice dispenser not working. Tested and inspected unit and found FC temperatures normal and unit is making ice and ice dispenser not operating properly. Spoke with customer and was informed that unit is operating properly now aside from ice dispenser. Found found ice motor rod not making contact with ice bucket. Made adjustment and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Robert
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of door not closing properly. Found top hinge of mullion damaged. ; ordrng 1 W11122876 (rail-mulln)
Near Georgetown, TX 78626
Al
Job Details: 10/01/2019
WASHER KENMORE 796.4118231 Arrived to inspect front load washer with draining issues.Confirmed the complaint and notified the customers caregiver about the diagnostics I drained the water from the unit at the request of the customer.Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Arrived on site and found temperature in both sections is 80°, sealed system was performed two weeks ago. inspected all joints at new compressor and did not find any Dye, Took pictures. no refrigerant dye in either evaporator drip pan. Refrigerant leak may be in the cabinet and inaccessible but refrigerant will need to be recharged to confirm. compressor, and both evaporators. Refrigerator will need to be recharged and inspected for leaks before any further parts can be changed.; ordrng 1 FRESHFOODEVAP(PARTNOTGIVENONBREAKDOWN) and 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W10248589 (evaporator) and 1 W10276644 (compressor)"
Near Georgetown, TX 78628
Lou
Job Details: 10/01/2019
RANGE KITCHENAID KCGS556ESS02 "arrived on site to inspect cooktop burners. Upon further inspection, the customer advised that the middle burner flame isn’t correct and the other four burners won’t turn down low. I tested the burners and found that the flames on the outer four burners were too high on a low setting and the middle burner flame was intermittent. I removed and replaced the middle burner head and retested and it operated as designed. I adjusted the flames on the outer four burners and retested and all operate as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 10/01/2019
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site and replaced burner harness and lg burner back right . Preheated all burners and oven .all is checking good . Job complete .
Near Austin, TX 78704
Wesley
Job Details: 10/01/2019
WASHER AMANA NTW4516FW3 Arrived on site and found unit operating properly. Customer needing more information due to different wash style compare to older design customer is used to. No parts. All checks good.
Near Round Rock, TX 78665
Al
Job Details: 10/01/2019
REFRIGERATOR LG LFXS29766S
Near Austin, TX 78722
Joseph C.
Job Details: 10/01/2019
RANGE WHIRLPOOL KSGB900ESS0 "Arrived on site for “F8E0 error code” complaint. Inspected unit and found cooling fan faulty. Removed and replaced cooling fan. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78731
Paul
Job Details: 10/01/2019
WASHER MAYTAG MHW5500FW1 "Arrived onsite for the washer with electronic issues and no power. I found the unit powering on fine. Ms stated the issue is at the end of the cycles the drain pump will continue to run and the door will not unlock. Ms stated it only happens on some cycles, not all of them. Ms also stated the bleach and fabric softener cups don’t drain. I found F3E1, F6E3 & F0E1 stored error codes. I found the fill valve defective causing all the issues. The fill valve needs to be replaced to complete service. and 1 W10599356 (VALVE)"
Near Austin, TX 78731
Paul
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator not cooling. The customer stated that the unit is working correctly at this time but when the unit stops cooling, the UI lights work but there are no dispenser functions, the interior lights go out, and the temp starts getting warm in both compartments. Mr had done a power reset. I asked if the deli UI lights were working when the issue happened and the customer wasn’t sure if the light was on or not. I checked the molex connectors at the top of the door, the deli UI, and main control. All connectors were seated correctly. The unit is working as designed at this time. Call complete."
Near Austin, TX 78750
Paul
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for the refrigerator not cooling in the FC. I found the evaporator fan not running. Ms stated the unit had stopped cooling and water leaked out from the icemaker. I found the deli UI shorted out and the wire harness with broken wires caused by corrosion from the water that filled up the UI compartment on the deli drawer. The deli UI, left pantry door, and evaporator motor will need to be replaced for sure.Call complete."
Near Round Rock, TX 78665
Jonathan
Job Details: 10/01/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to measure gas pressure to unit. Found gas pressure to low. Called tech support and spoke with Bruce. He confirmed pressure are to low. Will need to contact gas company or plumber.
Near Pflugerville, TX 78660
Scott
Job Details: 10/01/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for lint building up on wrong side of trap as well as long dry times . Ran vent test and found restricted air flow . Recommended custome get with builder and check exterior vent . No lint build up .job complet
Near Temple, TX 76502
Chase
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL n/a
Near Georgetown, TX 78633
Arthur B.
Job Details: 09/30/2019
RANGE WHIRLPOOL WFG520S0AB0 Arrived onsite for customer complaint of gas range not maintaining temperature. Tested unit and found reading at control is off by 125F. Sensors checks ok. Advised customer will need control. No gas leaks detected at time of service.
Near Spring Branch, TX 78070
Brandon
Job Details: 09/30/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Arrived on site for customer complaint of ice door being broken, found module dispenser was broken, also found cover broken, ordering cover. ; ordrng 1 241679009 (COVER)"
Near New Braunfels, TX 78132
Brandon
Job Details: 09/30/2019
OVEN WHIRLPOOL WOD51EC0HW "Arrived on site for customer complaint of upper oven being to hot, found unit needed to be calibrated, after calibration, unit tested good."
Near Austin, TX 78730
Tyler B.
Job Details: 09/30/2019
DISHWASHER GE ZBD6900V00II Arrived on site for screw that fell out from prior repair. Installed screws and tested good no leaks on site
Near Austin, TX 78758
Tyler B.
Job Details: 09/30/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for noisy unit. Ran unit and found screeching noise. Removed panel and found idler pulley bent causing belt to screech, replaced with repair kit and tested good"
Near Round Rock, TX 78664
Al
Job Details: 09/30/2019
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived to install previously ordered parts.Removed and replaced the knobs.Unit works as designed.Job complete
Near Austin, TX 78732
Andy
Job Details: 09/30/2019
MICROWAVE WHIRLPOOL WMH32519CS1 "Arrived on site for microwave not heating. Tested and inspected unit and found failed capacitor, diode and magnetron. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Round Rock, TX 78664
Al
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY Arrived to inspect ice in freezer section melting onto floor. Confirmed the complaint and used my steamer to clear the drain tube. Reassembled and verified the ice maker and valve worked. All water lines were dry at the end of service.Job complete
Near Spring Branch, TX 78070
Brandon
Job Details: 09/30/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TS "Arrived on site for customer complaint of loud thumping noise, customer stated noise happens even when ice maker is turned off. I tested compressor and fans, tested good, found noise likely coming from damper, I replaced damper, unit tested good."
Near New Braunfels, TX 78132
Kevin
Job Details: 09/30/2019
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer and found lid latch error and overload error Set washer into a diagnostic cycle and lid lock and all other functions are operating properly. Washer in an outlying building and is not observable during the cycle from the home. Washer is on well water, no water leaks detected at time of service"
Near Waco, TX 76712
Chase
Job Details: 09/30/2019
MICROWAVE JENN-AIR JMW2430DS00 Arrived on site found that there is an error code in the system for the main display turn off the breaker turn. the breaker back on after 10 seconds error code was still in the system. Replaced main panel ran diagnostics everything went great
Near Austin, TX 78738
Andy
Job Details: 09/30/2019
REFRIGERATOR UNKNOWN KSSS42QMX01 "Arrived on site for refrigerator not cooling. Tested and inspected unit and found FC temperature is within range and that RC is 70° inspected diffuser and it was open and has no ice blockage and evaporator fan is running. Found air return is blocked. Will need kit from service pointer. Instructed customer that unit will need to be defrosted 48 hours before servicing. Instructed on how to do so safely. Customer signed waiver. No water leaks present at time of service. ordrng 1 8201798 (BLOCK FAN)"
Near Georgetown, TX 78626
Arthur B.
Job Details: 09/30/2019
MICROWAVE WHIRLPOOL WMH31017HB0 Arrived onsite. Customer advised that they had bulb replaced and now works as designed. No further work performed.
Near Austin, TX 78728
Joseph C.
Job Details: 09/30/2019
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for “left front burner knob not setting properly and all burners hard to light” complaint. Inspected unit and found valve stem bent, on left front burner. All burners hard to light. Straightened stem and replaced all burner caps. Unit is performing as designed. No leaks detected, at time of service."
Near Canyon Lake, TX 78132
Robert
Job Details: 09/30/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job to replace console. After replacement test operation. Set date and time.
Near Austin, TX 78738
Andy
Job Details: 09/30/2019
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site for washer error code. Tested and inspected unit and found failed rotor and stator and control. Also found error codes for long drain and failed door lock door as well. Door lock seems to be working properly at this time.
Near Austin, TX 78717
Chase
Job Details: 09/30/2019
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site washer is giving error code f6e1 Northwest needs to be ordered and also return with control board customer needs washer soon as possible she moving all lines are dry ; ordrng 1 WP8183270 (latch)
Near Buda, TX 78610
Robert
Job Details: 09/30/2019
DRYER GE GTD65EBSJ3WS Arrived on job to replace belt. After replacement test operation.
Near San Marcos, TX 78666
Kevin
Job Details: 09/30/2019
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and inspected ice machine and found drain pump has failed. Replaced drain pump and all functions have returned to ice machine.
Near Austin, TX 78721
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “unit not making ice” complaint. Per my previous diagnosis, removed and replaced inlet valve and cleaned icemaker supply tube. Unit is performing as designed. No leaks detected, at time of service."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/30/2019
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. I found that the valve is making a loud buzzing noise and water pressure at fill tube is very low. Removed filter and pressure was better but the valve is still making a loud buzzing sound. Unit will need new valve to repair. Installed new valve and tested. Unit tests good. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on site and replaced leveling foot diagnosed by previous technician, refrigerator is now correct, job complete"
Near Cedar Park, TX 78613
Chase
Job Details: 09/30/2019
COOKTOP WHIRLPOOL WFE515S0ES2 Arrived on site to pull the unit out pull the back off found wire harness burnt with terminal block Need to order the terminal block but cannot find the right wire harness in the breakdown customer needs to be called when we can find the correct part ; ordrng 1 WPW10245259 (block-term)
Near New Braunfels, TX 78132
Robert
Job Details: 09/30/2019
DRYER MAYTAG MED6630HW0 Arrived on job to replace thermistor. After replacement test operation and code for shorted sensor came back. ordrng 1 W11157860 (HARNESS )
Near Pflugerville, TX 78660
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for “no ice production and seal leaking” complaint. Inspected unit and found ice maker not working. Reset and tested unit. Door gasket is breaking in and rubbing cabinet face. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Brandon
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for customer complaint of noise, found condenser was rattling, I adjusted condenser and raised casters. Unit tested good."
Near Austin, TX 78738
Andy
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for refrigerator with door closing issues. Inspected unit and found massive over ice production and issues with FC door gasket. Removed all ice cubes from bottom of freezer and inspected ice maker, found that shut off arm came loose. Reinstalled shut off arm and adjusted FC gasket. And found that once ice buildup was removed from tracks all operations are normal. No water leaks present at time of service."
Near Granite Shoals, TX 78654
James
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found left door not closing properly. I found that the closer was not set properly. Removed door and hinge to reset the closer. Leveled all door and ensured proper closing. Unit tests good. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 09/30/2019
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer and found error code for lid lock failure. Set washer into a diagnostic cycle and lid lock will not engage. A new lock will need to be ordered to correct the issue. No water leaks from connections at time of service.; ordrng 1 W11307244 (LID LATCH)
Near Austin, TX 78730
Tyler B.
Job Details: 09/30/2019
DISHWASHER KITCHENAID KDTM404EBS3 Arrived on site for screen replacement. Replaced am detested good
Near San Marcos, TX 78666
Brandon
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not starting, I instructed customer on how to properly turn on and start a cycle, unit tested good."
Near Round Rock, TX 78665
Paul
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher with the racks rusting. I found chips on the upper and lower racks causing rust. I took pics of the rust and replaced both racks. Call complete.
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for soapdish door not working properly and upper rack not working properly. Found soapdish door cracked and not opening properly and stops and wheels cracked. Replaced and tested. Operations are normal and water connections are dry.
Near New Braunfels, TX 78130
Robert
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of not drying properly. Ran diagnostics and no codes test heater and all working properly. Added wet agent to dispenser. No leaks detected at time of service
Near Bertram, TX 78605
James
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site and tested operation. I found freezer fan not running but the fresh food fan is. Ohmed fan and found to be good. After plugging unit back in the fan is running. Customer stated that the unit would work properly if unplugged and plugged back in and would cool for a few days. Installed new control and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78132
Brandon
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for customer complaint of ice clumping together, found faulty ice maker. Mold was cracked, and not dispensing ice properly. I replaced ice ma,er, unit tested good.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site and found dents in lower section of door. Installed new door and verified proper fit. Installed new name badge and cleaned door with stainless steel cleaner. Job complete
Near Austin, TX 78744
Scott
Job Details: 09/30/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for loss of controls screen . Ran diagnostics and got lost communications error code . Replaced UI console . Unit checked normal . Job complete .
Near Manor, TX 78653
Joseph C.
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for “top rack dropping” complaint. Inspected unit and found stops missing. Installed new stops. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78751
Joseph C.
Job Details: 09/30/2019
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for “broken oven door” complaint. Per my previous diagnosis, removed and replaced front door panel and upper door vent trim. Unit checks good."
Near Austin, TX 78733
Tyler B.
Job Details: 09/30/2019
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for unit getting power failures and communication errors. After several attempts was able to get u it to power off, found control the be cause of it,replaced control and tested unit and after 5 mins of running f6e3 communication error occurred, removed and replaced console panel and tested again, no other failures"
Near Austin, TX 78759
Paul
Job Details: 09/30/2019
DRYER WHIRLPOOL WED86HEBC0 Arrived onsite for the dryer that turns on but doesn’t do anything else. I found the thermal fuse open and lint build up in the front of the chassis. I replaced the fuse and vacuumed out the lint. I advised the customer to clean the house duct. I tested the unit and it’s working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2019
DRYER UNKNOWN LGB6300LW0 "arrived on site to install previously diagnosed and ordered part. As I began to disassemble the unit, I found that the drum that I ordered was not the part that I ordered/needed. I advised the customer of the issue and advised that I am going to order the correct part. . I am reordering the correct part and office to schedule return service. No lint observed during service.; ordrng 1 W10899578 (drum)"
Near Round Rock, TX 78681
Paul
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the broken FC drawer and the right side pantry support plate. Call complete.
Near Taylor, TX 76574
Cliff
Job Details: 09/30/2019
WASHER MAYTAG MHW5500FW0 Arrived on site to diagnose a washing machine that is not unlocking. Tested unit and found failed lock latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Georgetown, TX 78633
Arthur B.
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for customer complaint of top load washer getting LF error and not filling. Found valve solenoids not opening. Removed and replaced water valve assembly. Reassembled and tested unit. Unit now fills as designed. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/30/2019
WASHER LG WM3670HWA "Arrived at n site for unit shaking a lot during spin, tested and found very bouncy. Replaced shocks and tested good. No leaks on site"
Near Round Rock, TX 78665
Paul
Job Details: 09/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for the oven giving an F8E0 error code. I found the cooling fan sensor failing causing the error. I replaced the cooling fan, erased the error code, and tested the oven. The unit is working as designed. Call complete."
Near Austin, TX 78730
Tyler B.
Job Details: 09/30/2019
REFRIGERATOR GE ZDIS150WSS Arrived on site for unit not making ice. Fun d unit making ice but cutter was broken. Would need replaced to repair. ordrng 1 WP2313637 (grid-cuttr)
Near Temple, TX 76502
Chase
Job Details: 09/30/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site customers complaint was unit would not drain found that they knock out for the garbage disposal was not punched out ran unit everything worked fine all lines are dry
Near Killeen, TX 76549
Al
Job Details: 09/30/2019
DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect dryer not drying clothes completely.Tested element, cutoff and fuse.Noticed the damp setting were set on 2 and not 4. Changed the default setting and unit began heating and drying as designed.Job complete"
Near Austin, TX 78750
Lou
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to install previously diagnosed and ordered parts. Per the previous tech diagnosis, I removed and replaced the ice maker and LED control and FC light. Tested the unit and it is operating as designed. Leveled the unit as well. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found full defrost failure on upper evaporator. Evaporator cover and control will need to be replaced per service pointer.
Near Round Rock, TX 78681
Al
Job Details: 09/30/2019
VENTHOOD WHIRLPOOL WVW57UC6FS2 "Arrived to install previously ordered part.Removed and replaced the blower fan motor.Reassembled, tested and unit tested as designed.Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 09/30/2019
DRYER MAYTAG MEDB765FW0 "arrived on site to install previously diagnosed and ordered parts. I removed the catch and strike for the door and tested. Door stayed closed and unit is heating properly. No lint observed during service, job completed"
Near Killeen, TX 76549
Al
Job Details: 09/30/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to install previously ordered parts.Removed and replaced the switches and control panel and still got the F1E4 MW relay error. Ordering new control for repair.; ordrng 1 W11252184 (CONTROL )
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for customer complaint of lid lock keeps clicking. Confirmed issue. Removed and replaced lid lock assembly. Reassembled,cleared error codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for “noisy operation” complaint. Inspected unit and could find no errant noises. Suggested, customer attempt to record noises. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78628
Chase
Job Details: 09/30/2019
DRYER LG DLEX2650W Arrived on site found the unit was making a lot of noise because of rollers and pulley that were messed up
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/30/2019
OVEN WHIRLPOOL WFG361LVS2 Arrived-onsite for unit needing calibration. Observed oven temperatures while baking at 350°. Found oven 35° too high. Lowered temperatures through control calibration mode.
Near Leander, TX 78641
Lou
Job Details: 09/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven light and fan staying on. Upon further inspection, I placed the unit in diagnostics showing no error codes. I rebooted the system and continued to have the light on ad fan blowing. I checked the sensor and it was bad. I replaced the sensor with part #W10859573 that I had on my service van. Tested unit and the fan turned off. I replaced the main control and console and retested and the light did not turn off. I contacted Techline and spoke to Dustin and advised of the issue at hand. Dustin advised that I needed to replace the light socket and if that didn’t work, replace the harness. File #7725978999. I am ordering the socket, harness and blower. Office to schedule return service.; ordrng 1 W11225360 (MAIN HARNESS) and 1 W11248652 (BLOWER) and 1 WPW10734063 (light-ind)"
Near Georgetown, TX 78633
Arthur B.
Job Details: 09/30/2019
REFRIGERATOR LG LMXS30776D "Arrived onsite for customer complaint of no cool french door refrigerator. Found compressor faulty. Removed and replaced compressor,UV drier using braising methods. Vacuumed unit down to -25. Charged unit with 4.76oz of R134a. Updated software using JIG. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found. Advised to wait 24-48 hrs prior to placing items in unit. All water connections were dry at time of service."
Near Austin, TX 78704
Scott
Job Details: 09/30/2019
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site replaced tub . Nomwater leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Joseph C.
Job Details: 09/30/2019
OVEN WHIRLPOOL WOS51EC0AB01 "Arrived on site for “no power, after clean” complaint. Inspected unit and found thermal fuse and thermal overload device blown. Removed and replaced both fuses. Tested unit. Unit is performing as designed.
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that is not cycling properly. Found failed fill valve assembly. Replaced fill valve assembly and advised homeowner on water softener releasing resin balls into water system causing valve to clog prematurely. All is working properly at this time and homeowner has bypassed water softener until service has been performed. No leaks were found after services were performed.
Near Austin, TX 78732
Andy
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for dishwasher not cleaning dishes. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Marble Falls, TX 78654
James
Job Details: 09/30/2019
WASHER MAYTAG MHW5630HC0 Arrived on site and tested operation. I found that the bearing begins to make a screeching sound after about 30 seconds of spinning and continues to worsen. Unit has a failed bearing causing unit to not complete spin cycle and giving off balanced and over loaded fault codes. Unit will need new tub assembly and will require 2 technicians and 2 hours to repair. Office to schedule return service ; ordrng 1 CNOTE (2 MAN) and 1 W11287253 (TUB ASSEMBLY )
Near Austin, TX 78758
Paul
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for the refrigerator with both compartments no cooling well and no ice. I found the RC at temp but the FC was only getting to 12 degrees. I tested all the thermistors in diagnostics and they were registering the correct temps. I ran test 39 using a watt meter and could not see any change in ramp speed of the compressor. I changed the Orion control out and tested. The compressor ramped up. I ran test 40 and found everything working as designed. I left the unit in step 5 until it timed out and the temp in the FC had dropped 8 degrees.Call complete.
Near Kingsland, TX 78639
James
Job Details: 09/30/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and tested operation. Customer stated the unit will turn itself off and is sometimes difficult to get it to turn back on and has to unplug unit then plug back in for unit to turn on. I also found door gasket torn on hinge side causing air leak. Installed new control and will return with door gasket to complete repair; ordrng 1 W10574476 (gasket-dor)
Near New Braunfels, TX 78130
Brandon
Job Details: 09/30/2019
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of timer not turning, found faulty timer motor, I replaced timer, unit tested good."
Near Georgetown, TX 78633
Arthur B.
Job Details: 09/30/2019
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived onsite for customer complaint of dishwasher not coming on. Found control board is DOA. Removed an replaced control. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."