Near Austin, TX 78750
David Z
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to install inverter, customer provided part. Installed new inverter and retested. Unit powered on with new inverter, all is now working as designed.
Near Cedar Park, TX 78613
Paul
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator and the main control. I tested the evaporator thermistor and it read 150.6 ohms at room temperature which was way out of range. I replaced the thermistor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A. I tested the refrigerator and it is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to inspect wall oven/microwave combo with no power. Upon further inspection, I found the unit display black. When I went to check the breaker, I found the breaker box latched and the oven breaker turned off. I turned the breaker on and tested the unit. Unit is operating as designed. Customer provided copy of closing docs. Job completed."
Near Austin, TX 78750
David Z
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site to follow up on customer reported leak. Customer said they found water in the foundation of the house and wanted to have us follow up. Found water valve is definitely leaking substantially, but not enough to soak a foundation. Found no water damage to base boards or wall. Found control had water in it, and also needles to be replaced. Customer request DZO to resolve repair. Shut off water valves. Office to reschedule, DZO!; ordrng 1 W11089550 (cntrl-elec)"
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor was not running and starting device was bad. Replaced starting device and unit immediately kicked on. Unit is running as designed. I let customer know to allow 24 to 48 hours to get to a true temp. Job Completed.
Near Lakeway, TX 78734
Robert
Job Details: 11/06/2020
WASHER LG WM3470HVA Arrived on job for complaints of no power. Unplugged washer check outlet it test good plug washer back in and powered on.
Near Round Rock, TX 78681
Paul
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for a dishwasher that’s still not fixed. The customer stated the door gasket wasn’t staying in correctly and preventing the door from closing because of how it was installed. I found the gasket stretched out of shape. I replaced the gasket and the door closes correctly. Call complete.
Near Austin, TX 78702
Wesley
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite and found compressor and fans running. But temperatures in the 50fs in both compartments. Compressor is running at a half amp. Ordering compressor and dryer to repair. Office to reschedule ; ordrng 1 2HRS and 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78704
Wesley
Job Details: 11/06/2020
DRYER AMANA NED4655EW1 Arrived onsite and found unit pulley had come loose during install. Corrected belt issue. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/06/2020
REFRIGERATOR KENMORE 253.7041342 Arrived on site for for refrigerator freezer door sticky out father-in-law right than left. Inspected unit and work area. Found freezer door sealing. Tested door operation and found off track. Made minor adjustment to correct door.
Near San Marcos, TX 78666
Andrew
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB7609AWW1 on site to replace drain pump from previous diagnosis. Replaced drain pump, tested unit, unit works good. No leaks detected. Job complete."
Near Spring Branch, TX 78070
Noah D
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to inspect dishwasher for not opening, upon inspection found the left spring pin misaligned, realigned pin and all functions returned. Complete"
Near Austin, TX 78732
David Z
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived on site to diagnose dishwasher not cleaning well, and especially not cleaning the top rack. Performed diagnostic And found errors F9E1, F9E2, both diverter errors. Unit needs a sump and motor, and also a new dispenser to go with SPW10743856 (customer also states detergent is building up on dispenser. Got AUTHO from office for both parts. Replaced dispenser and sump and motor assembly. Advised if issue persists to call back and we would need a wiring harness due to the slightly burnt wire. All is now working as deigned. Call complete."
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop with rust. Upon further inspection, I found rust spots on the left side of the cooktop in the areas of the front and back burners. I removed and replaced the cooktop and tested the burners. All burners are operating as designed. I adjusted the flames on the far left front and back burners. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site for customer complaint of center rear burner flame popping, found when set to lower setting and flame will lower causing a popping and un Evan flame. Ordering burner head and lp kit, all other burners tested good. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (burnr-head) and 1 W11428599 (LP KIT)"
Near Austin, TX 78759
Wesley
Job Details: 11/06/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and found unit operating intermittently with UI failure. Ordering console to repair. Office to reschedule. ; ordrng 1 W11297709 (PANEL)
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/06/2020
WASHER WHIRLPOOL MVWB300WQ1 "Arrived on site and inspected washer and found bearings have failed.
Near Bastrop, TX 78602
Andy
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found issues with motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belton, TX 76513
Cliff
Job Details: 11/06/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to diagnose a washing machine that is giving water level error. Tested unit and found main control not registering water level properly. Replaced and calibrated control. All is working properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for white spots in range door. Upon arrival found white packing foam in panel removed door open end and removed foam. Reinstalled door and tested. Unit tested good. Job Completed.
Near Austin, TX 78734
Robert
Job Details: 11/06/2020
REFRIGERATOR KENMORE 106.415638 Arrived on job for complaints of refrigerator turning off. Found the thermostat shorted. After replacement test operation. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice maker leaking, found water supply pressure issues. Instructed customer to have plumber remove RO and hook up to house supply line.
Near Briarcliff, TX 78738
Richard
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that the drain pump is not working properly. Replaced pump and dishwasher tested fine and no leaks detected complete
Near Elgin, TX 78621
Matthew
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL TS25AFXKQ03 Arrived onsite for refrigerator leaking. Upon inspection found drain tube and pan frozen over. Removed ice buildup and cleared drain pan. Insured drain line was free. No leaks present at this time. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and replaced freezer door gasket diagnosed On previous visit. Well replacing found spacing between plastic liner and outer shell on bottom of freezer door is very wide. If gasket does not hold in place and entire door will be needed to correct the issue. Job complete
Near Spicewood, TX 78669
Robert
Job Details: 11/06/2020
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on job for complaints of no ice. Ran diagnostics and found the pump sensor not working. Replaced pump and test unit filled with water and is working properly. No leaks detected at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 11/06/2020
RANGE WHIRLPOOL WFC315S0JB0 Arrived onsite for range that is shocking customer and burners not staying on. Upon inspection I found all burners working as designed. I used a voltage pen to test and see if voltage is present anywhere it’s not supposed to be. I couldn’t find any voltage or recreate any shock. I accessed the rear of the unit and inspected switches and harness connections and all looked good with no visible shorts pinches or breaks I spoke to Joel at techline and he walked me through the same steps then transferred me over to the safety team where I reported my findings to them. Techline gave me SR#7729220267. No repairs needed at this time. Job complete.
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Arrived on site to diagnose a refrigerator that is leaking in the freezer. Found icemaker fill tube not fully inserted into icemaker assembly. Reset fill tube to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site and inspected newly purchased washer not completing cycles.Confirmed the complaint and found the unit was siphoning the water out of the unit during the wash.Customer created a new drain hole and unit now works properly.I calibrated and service tested the unit and unit tested as designed.No leaks detected at time of service.Job complete
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer not finishing a load. Found error code for lid lock. Couldn’t get lid to lock through manual test. Removed and replaced lid lock found latch plastic lock on new lock was damaged took latch apart and old latch part switched plastic lock pieces and installed. Tested unit. Unit tested good job completed.
Near Leander, TX 78641
Kayman
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC temp at 44 degrees I found the UI set on 43 in RC and 2 in FC. I noticed a small amount of ice at the bottom of the FC evaporator cover so I removed to inspect. The FC was free and clear of any ice build up and both fans were working as designed. In removing the bins and brackets in the FC I damaged the bracket stoppers and the bracket assemblies. I ran a diagnostics test on all fans and thermistors and all passed. I could not see any frost build up on the RC evaporator cover. I changed the temp down to 37 in RC and 0 in FC and asked the customer to monitor the unit. I am ordering both FC brackets and returning with the control UI and HV control just Incase. Left side bracket assembly (W11241580) right side bracket assembly (W11241268) left stop (W10795820) right stop (W10795822) hv control (W11450890); ordrng 1 W10795820 (stop-pan) and 1 W10795822 (stop-pan) and 1
Near Temple, TX 76502
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both hinges and lid and tested unit. Unit is working as designed. Call complete.
Near Belton, TX 76513
Cliff
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found wires at freezer door hinge broken. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnoses previously repair interlock and door closing issue. Upon arrival I found the right side hinge to the microwave door is having trouble shutting properly and activating the door switches. We will need to return with new hinges and interlock assemblywoman ensure this issue doesn’t come back. Office to reschedule due to some parts out of stock. Also need confirmation that left and right door hinges are the same part number.; ordrng 1 UNKNOWN (PART RESEARCH FOR HINGES) and 2 W10874474 (HINGE)s and 1 W11033422 (INTERLOCK ) and 1 W11044775 (RECEIVER HINGE)
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace controls and harness, unit was not defrosted yet,
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no failures with waterlines or door assembly. Replaced water valve to prevent icemaker overflow. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78759
Paul
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor, dryer, and installed a low side service tap. I vacuumed the system and found the unit not holding on the high side. I pressurized the system and found the condenser leaking on the bottom where it sets in the pan. The condenser will need to be replaced. Ordering SS tech & W11442050 condenser. Office to RS.; ordrng 1 SSTECH (SS TECH) and 1 W11442050 (condenser )"
Near Austin, TX 78739
Andrew
Job Details: 11/06/2020
ICE MACHINE KITCHENAID KUIC15PRXS3 Arrived on site to test unit for no ice production. Found cooling plate was not building a frost pattern after having compressor run about 30 mins. Spoke CS and confirmed a sealed system issue. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS FITTING) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for FROST INSIDE THE FREEZER. Inspected gasket on freezer door and it wasn’t making good contact to frame and bowing inwards. Removed damaged gasket and installed new gasket. Freezer door is sealing as designed. Job completed.
Near Belton, TX 76513
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that’s making a squeaking sound as it spins. Inspected unit and work area. Tested unit in a high speed span and heard the unit skipping. Removed components underneath and found cam had been worn in with stripping. Replaced cam and tested unit. Unit was still making a sound. Found gear case driveshaft had failed. Replaced gear case and tested unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/06/2020
WASHER WHIRLPOOL 110.2681469 Arrived on site and inspected washer over filling.Confirmed the complaint and removed and replaced the water pressure switch and hose.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
OVEN JENN-AIR JMW2427IM02 Arrived on site for wall oven that had the inner cavity peeling. Rival I found that there was not actually any peeling or chipping damage inside the cavity the issue was that there was discoloration that appeared to look like a remains of water settlement. Call completeSr# 7729221600
Near Austin, TX 78738
Richard
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDE02 Arrived onsite for the refrigerator with broken shelves and crisper drawers. Was told to drop off parts on front porch. Complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
REFRIGERATOR GE GSL25JFPBBS Arrived on site to install previously ordered parts.Removed and replaced the control and bi metal.Reassembled and unit began cooling.Job complete
Near Waco, TX 76710
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine that’s not spinning out clothes. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E5 (shifter fault) and F7 E1 (speed basket fault) error codes. Inspected unit underneath and found the shifter connector not connected onto the shifter. Connected wiring and tested unit. Unit ran through an auto test as designed. Ran unit through a high speed spin and unit ran as designed. Call complete.
Near Austin, TX 78734
Richard
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived onsite for the freezer led lights not working properly. During testing found that one of the led modules was no good affecting the other led lights. Replaced the upper led module in the freezer and all led lights are working good. Complete
Near Austin, TX 78758
Scott
Job Details: 11/06/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for latch issues . Customer found plastic falling out of latch . Replaced latch . Diagnostics wash tested all good . No water leaks detected at time of service. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived on site for customer complaint of unit not dispensing water and not making ice, found filter issue, informed customer to get a new filter"
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/06/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived on site for ice maker that was getting hot on the exterior. Performed diagnostics cycle and found no errors. Monitored unit performance and found no faults. Informed customer on user care guide. Unit working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for slow cooling fan. Test unit and found bad blower and control board not sending power on high speed just low. Ordering new blower office to reschedule. ; ordrng 1 W11248652 (BLOWER)
Near Austin, TX 78704
Wesley
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite and replaced brackets and the door and restored function. Unit is now operating as designed. All checks good.
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of unit not working, found error codes F7e5 f0e5 f7e9 f2e1 f6e2 in diagnostics, found rotor and slider stripped, ordering parts.; ordrng 1 W10734521 (slider) and 1 W10754161 (motor rotor)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not cooking correctly, upon inspection found the temps calibrated -30, recalibrated and tested. All functions returned. Complete"
Near Martindale, TX 78655
Noah D
Job Details: 11/06/2020
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site to inspect dishwasher for rusty panel. Upon inspection found the panel finish rusting, replaced front panel and moved over all hardware. Complete"
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site to replace inverter for refrigerator. .; ordrng 1 W10629033 (inverter box)"
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
REFRIGERATOR GE GSS25GSHBCSS Arrived on site and inspected ice maker flowing issues.Installed a tube extended on the tube assembly and unit tested as designed.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
FREEZER FRIGIDAIRE FFFH17F2QWA
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
ICE MACHINE WHIRLPOOL GI15NDXXS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed cutter grid assembly. Cutter will need to be replaced to complete repairs. ; ordrng 1 WP2313637 (grid-cuttr)
Near Temple, TX 76501
Cliff
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB494SHZ0 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings. No further repairs are needed and no leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace console harness, the harnesses I received were not correct, office to reschedule when console harness comes in. Called tech line to confirm correct harness ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11233570 (harns-wire)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace console harness, the harnesses I received were not correct, office to reschedule when console harness comes in. Called tech line to confirm correct harness ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11233570 (harns-wire)"
Near Austin, TX 78738
Brandon
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of unit not dispensing ice, found ice shaft and ice container rusted and stripped. Ordering shaft and container. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10911314 (ice-contnr) and 1 W11228132 (shaft)"
Near Austin, TX 78748
Leonardo
Job Details: 11/06/2020
OVEN WHIRLPOOL GGG390LXS05 Arrived on site to test unit for upper oven not igniting. Test unit and found bad glow igniter. Removed burner and found bad burner and igniter. Will order both parts office to reschedule. ; ordrng 1 W11174122 (BAKE BURNER) and 4 WP4159193 (SCREWS)s and 1 WPW10324738 (BAKE IGNITER )
Near Austin, TX 78724
Scott
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for duct had fallen down and upper bin cracked . Ordering bin and duct . Did tape duct back up till we return to keep good air flow to ice bucket . No water leaks detected at time of service. Please call to set return . ; ordrng 1 W11040868 (duct-air) and 1 WPW10322653 (bin-freezr)
Near Austin, TX 78705
Wesley
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site and found unit operating with failed mullion that killed the deli control and corroded the deli drawer wiring.
Near Spicewood, TX 78669
Richard
Job Details: 11/06/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived onsite for the oven lights flickering. During testing found that all the bulbs are flickering when opening either door. And when turning on the oven light. The upper control board controls the lights will need to replace controls ordering parts and office to schedule. ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)
Near Austin, TX 78757
Wesley
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found deli control failing. Ordering to replace 3 controls at once. Also freezer drawer has warped. Ordering drawer to repair. Advised customer on plans. ; ordrng 1 W11387053 (DRAWER) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78759
Kayman
Job Details: 11/05/2020
MICROWAVE JENN-AIR JMW2430IM02 Arrived onsite for microwave wall oven combo showing an error code for UI miscommunication with main control. Upon inspection I found the error codes stored in the system. I cycled the power and cleared the error codes. I could not recreate the issue with the UI. I advised he customer to keep an eye on the unit and let us know if the issue returns we will need to return with a control UI (W11460597) and main control (W11346199 ) for repair. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed lower harness assembly as well as any other parts that might be needed for washer not draining properly. After installing the main harness I was able to get the washer to reset part of the way but I ended up having to replace the main control because the unit would not go through the proper recalibration cycle after replacing the main control and lower harness I was able to fully reset the machine and test all the functionality out and ensure that the unit was functioning as designed the unit now feels agitated and drains exactly as intended. Call complete
Near Cedar Creek, TX 78612
Andy
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator drip pan issues. Installed shims to correct bow in drip pan. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
WASHER WHIRLPOOL MVWB750YW0 "Arrived on site for washer not spinning water out of clothes. Performed diagnostics mode and found no fault codes. Ran test cycle and monitored operation. Removed top of unit and ran normal spin cycle and monitored operation. Inspected gear case and found no leaks. Unit is working as designed. Found customer on water softener and advised on soap usage. Found no spin was possibly due to unbalanced load, advised customer on how to rebalance load and how to run drain and spin cycle. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM704ESS0 Arrived on site for dishwasher that was leaking from the motor. Upon arrival I found that the dishwasher was in fact leaking straight from the actuator That is attached underneath the motor.Unit now functioning as designed call complete
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to replace panel, after replacing, unit tested good.
Near Meadowlakes, TX 78654
James
Job Details: 11/05/2020
DRYER WHIRLPOOL WED8540FW0 Arrived on site and tested operation. Found unit not heating. Tested element and fuses and found to be good. Tested control and found relay not engaging to turn element on. Installed new control and tested operation. Unit tests good. Job complete
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL DU811SWPU3 Arrived onsite for the dishwasher not draining. During testing found that the dishwasher did not drain. Upon replacing the pump and motor assembly will need to replaced the pump seal as well Plus the drain hose will need to be replaced as well. Ordering parts and office to schedule ; ordrng 1 3369037 (grommet SEAL) and 1 WP3374077 (hose-drain)
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
OVEN WHIRLPOOL RF114PXSB1 Arrived onsite for the oven door seal broken. Upon inspection found that the seal for the door is broken. Ordering parts and office to schedule ; ordrng 1 WPW10129032 (gaskt-door)
Near Bastrop, TX 78602
Andy
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78721
Matthew
Job Details: 11/05/2020
MICROWAVE GE DVM1950SR1SS Arrived onsite for microwave vent button stuck. Upon inspection found button broken off from control. Will need to replace control panel assembly. May need AUTHO. Office to reschedule. ; ordrng 1 WB07X11363 (microwave control pa)
Near Lakeway, TX 78734
David Z
Job Details: 11/05/2020
DISHWASHER MAYTAG MDBD820AWB Arrived on site to diagnose dishwasher with no power. Flipped switches on the wall and found dishwasher switched off. Turned switch on and unit started immediately. All is working as designed. Call complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and found unit operating as designed. All checks good. Unit is now operating as designed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for ERROR CODE LF Error CodePlaced in diagnostics and got the F3E2 error code. Tested the inlet thermistor on the water valve and it was faulty. Cleared error code. Replaced the inlet water valve and ran diagnostics. All passed. Ran calibration to washer. Ran service diagnostics and all passed. Job completed.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/05/2020
DRYER SAMSUNG DVE45N5300V/A3 "Arrived on site for dryer that continues to run and will only stop when door is opened. Inspected unit and work area. Verified failure. Gained access to control and found control continues to send voltage to motor. Will need to replace control to repair. . ; ordrng 1 DC31-00055G (MOTOR) and 1 DC92-01896G (ASSY CONTROL)"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/05/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to inspect oven for demo mode, inspected and found the setting for demo on. Turned off demo modeComplete"
Near Lakeway, TX 78734
David Z
Job Details: 11/05/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site to diagnose microwave that customer says sometimes doesn’t keep the lights on, and that they found sparking on. Customer informed me the sparking came from the top left hand corner of the cavity. I checked inside and found no scorch marks, damage, or odd smells. Removed the top vent / cover and checked high voltage system. Saw no evidence of damages or odors. All is working as designed, ran unit and verified it is heating properly.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/05/2020
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to inspect compacted for not opening, replace container and moved over hardware. No problems found. Complete"
Near Lakeway, TX 78734
David Z
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site to follow up on lights being out in refrigerator. Called tech line - SR7729212007, spoke with Austin. He informed me to replace the module and the aurora board. Customer showed me an email from KA about a service pointer that he says covers the lights for a lifetime of the product. SP is W10827076 and is considered special project per customer. Replaced upper right light in FC to restore all light and replaced aurora board. All is working as designed. Call complete."
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
WASHER MAYTAG PAV2300AWW Arrived on site and tested operation. Found grinding sound when motor running. Inspected pulleys and found drain pump has failed bearings. Installed new pump and tested operation. Unit tests good. Job complete
Near Austin, TX 78737
Robert
Job Details: 11/05/2020
WASHER WHIRLPOOL GHW9150PW1 Arrived on job for complaints of leaking. Found the hose from tub to pump. ; ordrng 1 WPW10467168 (hose)
Near Pflugerville, TX 78660
Scott
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for UI not responding and having to adjust time a couple of times . Did find unit is not hooked up to WiFi . Advised customer to have unit on WiFi and more then likely will fix issues with control. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
DRYER LG DLEX3370W
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived onsite for ice maker not producing ice. Upon arrival I checked for frost build up on the evaporator covers and I found none. I accessed the jumper ports on the ice maker and ran a harvest test. The motor agitated like it was trying to rotate but would not. I tested the water dispenser valve at the ice maker and the ice maker filled as designed i am ordering ice maker for repair. ice maker (W10884390) office to R/S due to part availability. ; ordrng 1 W10884390 (icemaker)
Near Georgetown, TX 78626
Tommy
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned it off at breaker. Removed unit from wall. Replaced control and console. Put unit back into wall. Turned unit on at breaker and tested. Unit tested good. Customer connected unit to WiFi. Job Completed.
Near McGregor, TX 76657
Jonathan M
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that is still making a squealing sound at the beginning of the cycle. Inspected unit and work area. Customer loaded up a normal load with several towels and on the second try, I was able to replicate the sound they were experiencing. I stop the cycle and spun the basket by hand and was able to replicate the sound still but only for a quarter turn before it stopped. Removed agitator, basket cover, spanner net, and pulled the basket. Found nothing rubbing underneath the basket. I called techline and spoke to Ed SR# 7729210542. He had me remove the rotor and stater to check the slider and found no issues. He advised that the issue was probably either with the slider and/or the gear case assembly since I was able to replicate it spin in the basket by hand. He advised to replace those two parts for repair. Ordering parts and Office will need to contact ; ordrng 1 W10734521 (slider) and 1 W11455453 (GEAR CASE )"
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice dispenser not working. I inspected the unit and work area. The customer stated the icemaker basket had frozen over and they unplugged it to melt the ice. I removed the ice maker and found an air leak at the fill tube, I sealed the air leak with food grade silicone. I also found the unit had low pressure at the water dispenser. I found the customer on a water filtration system. I spoke to the customer about not needing a water file term since it is already being filtered. I removed the filter and found the water pressure good. The unit is working as designed. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 "Arrived on site for dishwasher to drying the dishes. Upon arrival I entered the unit into a diagnostics mode but found no error codes were stored nor any other indication that there was a soft/hardware issue. I then ran a test cycle and found heating element ohming at 23ohms and the high limit tstat ohmed at .4ohms. Both were within safe ranges and when power was supplied, both parts received 120v. I did go over the method and process of the heating process with customers. I informed customers that tech (TG) will need to get with whirlpool techline during business hours to verify if there’s anything else with unit that could be causing the not drying symptoms. Upon arrival unit had some water droplets along inner tub (both top and sides) and some dishes laid upside down had pools of water on top but other then that unit was functioning as designed. Office to reschedule depending on whirlpools recommendation. ; saved tckt"
Near Round Rock, TX 78665
Kayman
Job Details: 11/05/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite to install previously diagnosed parts. I installed the burner head and tested the unit. The unit is now working as designed and no gas leaks were detected during time of service. Job complete
Near Austin, TX 78759
Kayman
Job Details: 11/05/2020
DRYER MAYTAG MGD6630HC1 "Arrived onsite for dryer with water leaking from the door. Resident also stated the unit will shut off mid cycle and clothes are still wet. Upon inspection I found no error codes stored in the unit via diagnostics. I verified airflow with the test kit. the unit was also spinning and heating. As I returned from verifying air flow outside, the unit had shut off on my way back inside. I called techline and they informed me that the unit will shut off if there is nothing inside the drum. He advised me to take 6 to 8 towels and test a large load to confirm that the unit will only turn off with small loads. The customer had a washer with clothes ready to be dried so I used those to test. The customer confirmed that they don’t use the steam function often. I waited about 25 mins and the unit did not turn off and the steam function did not turn on. Techline gave me SR#7729212425. I advised the customer the monitor the unit and let us know if it still cuts off mid cycl
Near Kyle, TX 78640
Richard
Job Details: 11/05/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QS4A Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added 4.25 oz of Freon. Refrigerator is cooling properly and a frost pattern on evaporator is forming. Pressures are holding and good. Sealed system repair is complete.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator leaking water while dispensing. During testing found that the dispenser water line was not hooked up correctly. Pushed water into fitting correctly and leak is gone. Complete
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.