"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit does not leak every single time and has only leaked three times but it always seems to happen on bulky items. Advise that he washes a number of blankets including ones for the bed and intermittently when he has washing those, it has leaked. He advised that all other loads do not leak. Ran unit through an auto test in the unit. Ran as designed. Ran the unit 2/3 of the way full of water and drained it out. Still cannot get the unit to leak. Tested the dispenser drawer and it and it ran as designed without leaking. The customer advised they do not use fabric softener or the fabric softener setting on their washer. Did advise customer that because we could not replicate the issue or find any water residue anywhere, I cannot determine exactly what was causing the issue. I did explain that it is possible that because he is running heavy duty loads, that the washer may be going off balance and could be causing it to leak during spin. The customer add to videos that did not appear to show the unit leaking at all. Advisor customer to call back if further issues persist. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the latch assembly and tested the unit. Then I began to work and operate as designed. Call complete.

Arrived on site for refrigerator needing previously diagnosed housing. Upon arrival reconfirmed issue and installed part. Found no leaks and unit working as designed. Call complete

Arrived on site for washer not working. Upon arrival found unit on showroom floor of Rac. Ran diagnostics but found no errors. Found resistance values to valve at 1.3k-1.4k ohms for cold and hot. Found drain motor ohming at 19.8 with no breaks in harness. Found control working as designed. Replaced capacitor after find8ngs signs of grey goo. Found unit working as designed after reassembling it. Call complete

"Arrived on site to test unit for running 25 degrees hot, preheat unit to 350 temp went up to 380 and recovered to 350, unit is heating properly and maintaining temperature, unit is running as designed, job completed"

"Arrived on site to test unit for off balance issue, tested unit for tub extremely jumpy, fail suspension, inspected under unit and did not find any signs of gear case failure, replaced suspension and tested unit is now running as designed, stated to customer that unit cant be overloaded or under loaded for best washer performance , unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not cooling, tested unit found compressor running but no refrigerant in system, exposed RC and FC evaporators and found a refrigerant leak in the fresh food evap, fixed leak and replaced dye drier, pumped system with nitrogen, pressures held perfect, pumped system down for 20 minutes, charged system with 5oz of r134a, RC and FC evaporators developed good frost patterns advising customer to monitor for 24 hours before loading, job complete"

"Arrived on site to test unit for not completing cycle, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for glass getting hot and other parts of the range getting hot when oven is on. Showed customer the temp that the range can get too when oven on. Job complete.

Arrived on site to test unit for unit giving F8E4. Found water in float. Removed water and replaced gasket. Test unit and unit test good job complete.

Arrived on site to test unit for broken glass. Replaced glass test unit and unit test good job complete.

Arrived on site to test unit for unit leaking from a corner. Test unit and found spray arm hitting plates and making unit spray arm get stuck making unit leak. Lifted upper rack up test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived onsite for a washer that is still leaking. The unit is stacked. I ran two quick wash cycles, one with detergent and an extra rinse and the unit never leaked. I found no signs of water trails around the machine. I called techline and spoke with Austin SR#7736345598 and gave him my findings. Call complete."

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found when the motor turns on, it is not turning the drum. The motor is making a humming noise and if I turn the drum by hand, the unit will operate properly. I removed and replaced the motor and blower wheel and retested and unit is operating as designed. Once I had the unit reassembled, I retested and it continues to operate as designed. No lint observed during service, job completed."

Arrived onsite for a microwave making a whistling sound. The customer stated it doesnt make a whistle sound but more like a high pitched noise. The customer stated that when it happens it usually only last a few seconds. The customer and I ran the microwave multiple cycles and could never duplicate the noise. The customer is going to try and record the sound if it continues to happen. I advised the customer to push on the door if it happens again to see if the noise Id door switch chatter. At this time all is working as designed. Call complete.

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that when the unit is on it sounds like some screws are inside the unit somewhere. I tested the unit and once it was on, I could hear what sounded like debris bouncing/moving around inside. I disassembled the unit and inspected the rollers and tension pulley and checked to see if there was any debris inside the blower housing. I found the back left roller axle was not secured and was sagging and caused the roller to wear much quicker. Also found the belt was beginning to fray as the drum was tilted on the left side due to the left axle. I tightened the axle and removed and replaced the rollers (2), tension pulley and belt and reassembled. Retested and the unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to diagnose dryer not heating. On further inspection of unit found thermal fuse blown due to blocked vents. Unit vents fine with hose detached, but is clogged and blowing back when it's plugged in. Advised customers they must have their vents cleaned as they are completely obstructed. Repair completed."

"Arrived onsite for a refrigerator that stopped making ice and stopped dispensing water again. The customer said it stopped for three days and over the weekend but when they came home on Monday the ice bin was full again. I found the RC at 38 degrees and the sealed system was off. I tested water and ice finding them both working. I replaced the filter housing and the main control. If the customer calls back we need to order W11512399 valve, W11623068 UI, and W11025794 wire harness."

Arrived onsite for a refrigerator to possibly replace previous diagnosed parts. The tenant had the unit defrosted enough to gain access to the evaporator. I gained access and found the pin connector on the brown wire to the defrost heater was never locked into the molex connector and was backed out not allowing voltage to the heater. I snapped the pin connector in place and it locked into the molex connector. I made sure all other connections were good and ran a forced defrost. The unit was working as designed. I defrosted the coil. The unit is working as designed. Call complete.

"Arrived on site for cooling issue. Checked evaporator no signs of uv dye,removed compressor cover found uv dye in service port of drier. Replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10143759 (Drier) from stock"

"KBFN502EBS02 Arrived to inspect lights out within FC and RC chambers. Per Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638, I removed and replaced all lights and tested. All interior lights resumed normal operation. The customer inquired into a vibration noise that could be hear from the upper unit cover. I removed the cover and adjusted the spring retainers and could not recreate the vibration after the adjustment. Operational test good, no leaks observed during service."

Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for no lights. Replaced all modules per special project. Unit now working as designed. Job complete.

Arrived on site to test unit for tapping sound. Found pedestal was vibrating with cabinet. Installed pads where pedestal mounts to unit. Noise no longer present. Job complete.

"Arrived on site to test unit for frosting/freezing things in RC. Found RC door gasket not sealing properly on top left corner. Verified thermistors were in range. No excessive build up on evap. Control recognizing switch positions, heating element engaging properly and thermistors passed diagnostics. Formed gasket with heat gun. Advised to leave door closed for 2hrs to allow gasket to cool down and hold shape of cabinet. No leaks detected. Job complete."

"Arrived on site and replaced tub ring per service pointer, also replaced gear case and slider diagnosed by a previous technician. After replacement customer load of towels and found they were still wrapping it around the agitator. Explained how this is no longer the correct method and showed them correct loading For this model, Washer is now quiet during education, job complete"

"Arrived on site and inspected dryer and found this place is on but its not showing any information. Unplugged dryer and allowed it to power off completely for one minute before reconnecting plug. Dryer is now working properly. It is heating correctly but airflow is showing completely restricted on airflow meter, Took pictures. Showed customer how a sheet of copy paper will not stay on lint screen because there is no suction. Removed the vent hose and showed them how copy paper will now stay in place. Recommended that they have a service clean the vent to the exterior of the home before dryer is used again to prevent damage to dryer, Job complete"

Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I found that refrigerator would turn itself on and off rapidly. I checked voltage and polarity at the wall and found that it was good. I replace the control and updated further inspection I found that the doors where not closing properly causing warm air to flow into the unit causing condensation and temperature issues. I adjusted the door as leveled the unit and found that the doors sealed up like normal and now the unit is no longer turning itself on and off and should begin cooling as normal as well.

Arrived on site for refrigerator not making ice. Upon arrival confirmed customers issue was unit not dispensing ice properly. Found unit making ice as designed. Found auger yoke was loose from auger and not rotating bucket. Tightened yoke and retested dispenser on crushed and cubbed. Found unit dispensing as designed. Call complete

Upon arrival inspected unit for leaks. Customer stated unit still leaked after last visit. Customer stated unit had a couple dings that were noticed during installation. Pulled unit from wall to inspect entire cabinet. Ran unit for a few minutes to inspect. No leaks were present. Opened the door and found extreme sudsing. This oversudsing effect will cause a leak to occur. Took pictures. Eliminated suds build up and ran unit. Also noticed unit did not have a high drain loop which could cause back-flow from the sink. Made adjustment do drain hose. Tested unit and unit is functioning properly. Job complete

"Arrived on site and replaced broken adapter, job complete."

Arrived on site to test unit for unit leaking. Test unit and found bad gasket. Replaced gasket test unit and unit test good job compete.

"Arrived on site for range, installed parts ordered and still did not ignite the bake on the first time. Called techline spoke to ROBERT & Adrian SR#7736521974 and instructed to replace the DSI board and harness for the bake. I replaced parts and unit is igniting on the first try. Unit is now operating as designed per techline. No leaks where observed during service. Job completed."

"Arrived on site for loose upper rack, detergent not fully washing out, and not drying. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found old hard liquid detergent stuck around dispenser. Also found customer is not using rinse aid. As far as upper rack , inspected the tracks and wheels. the tracks and wheels are operating correctly. Cleaned of old stuck detergent and added new detergent to dispenser. Ran normal wash. All liquid detergent washed out correctly. Test heater and heater is operating correctly. Recommend that customer uses hot water at beginning of cycle , rinse aid and proper loading of dishes will help with drying process. Explained how plastic does not absorb heat and this model will not dry plastic dishes correctly. Explained to customer that I cannot replace parts that have not failed. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for leaking oil underneath. Upon arrival ran diagnostics and got error code F7-E6 motor fault. Raised unit to inspect lower components. Found gearcase oil has leaked and covered cam and belt. Need to replace gearcase, belt, cam, and capacitor. Replaced gearcase W11454741, capacitor W11428524, belt W11239857, and cam W10721967. Calibrated unit. Ran automatic test and passed. Ran quick cycle and"

"Arrived on site replaced door bellow . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave main control and light failures, I removed and replaced the control and light and tested. Unit is operating as designed. Placed unit back in its space and retested and it continues to operate as designed. Job completed."

"Arrived on site. Found defective freezer led,per service pointer replaced led module AUTHO S191AQ ; used 1 W11601311 (Led module) from stock"

"Arrived onsite for a range that is not operating properly. Upon inspection I found that the control had burnt up du to a damaged/ shorted main harness and the right rear burner switch is also burnt out.

Arrived onsite for a DW that is leaking. Upon arrival I ran the unit in a diag cycle and found no leaks. I read the unit with a pod in it as to simulate a regular wash cycle and found no leaks. I ran the unit one last time in an quick cycle and found no leaks. I did advise the customer of detergent use.

Arrive onsite to install a blower on a vent hood. Upon arrival I installed the new blower and tested the unit and found unit operational as designed.

Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and unit is operating as designed. Part is covered by Maytag warranty. C

"Arrived onsite for non cooling sealed system repair. Recovered refrigerant and removed faulty compressor. Replaced compressor and access valve. Checked for leaks with nitrogen. While checking for leaks found dark oil dripping from cap tube at dryer. Called tech line. Took pic. SR#7736513868. Tech designated as internal burnout. Whirlpool will contact customer in 3-5 business days. Job complete"

Arrived onsite for unit not heating and staying on for extended periods of time. Upon arrival inspected unit. Unit would tumble but not heat and timer would not advance. Checked voltage and polarity. Found missing leg at block. Confirmed supply at wall as well. Took pics of bad supply voltage at socket.

"Arrived on site and inspected range and found saved error code for upper blower fan. Ran diagnostic cycle to confirm blower fan is getting voltage. After replacement confirmed operation by beginning a pre-heat cycle and observing until fan came on and did not generate a new error code, job complete.

"Arrived on site ,replaced mag. Ran test heat . Unit is heating to Whirlpool specs

Arrived on site for unit not finishing cycles . Turning drum bye hand. Ran diagnostics found rear bearing going out .

Arrived onsite and found evidence of leaking from the ice bin due to insufficient temp in freezer. Determined cause to be ice blockage on evap Defrosted unit and verified fans and defrost heater and timer are working. Advised customer to observe for normal operation and report back if there is ongoing hi temps in the freezer. All else checks good. Spoke with owner Marc.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately I could hear a thumping noise. I raised the top panel and found the drive belt badly frayed. I tested the unit again with the top panel raised and could hear the thumping coming from the tension pulley area or possibly something caught inside the drum baffles. I disassembled the unit to inspect the rollers and pulley and hand rolled the drum and found no unusual noises coming from the baffles. I removed the old rollers and tension pulley and cleaned the axles and Unit and installed 2 rollers,,tension pulley and belt and reassembled the unit and tested. Unit is operating as designed with no further abnormal noises. No lint observed at the end of service, job completed."

"LSD2615HEW Arrived to inspect no cool. The customer reported the unit had operated normally after the last repair, for approximately one week and then failed to cool again. I found the start device would trip, with no compressor operation, nor any audible failure cues. As last service, the start and run windings were within tolerance, 3.5 and 4.5 ohms respectively, and total was 7.9 , as they were today. The replacement start device tested as expected and the compressor has now fully failed internally, likely mechanically and cannot start.

"Arrived on site to replace heater, drain pump and vent motor assembly. Replaced all 3 parts and tested unit. Verified proper operation and draining present. No water leaks found. Repair completed."

Arrived on site for a washing machine that has temperature concerns. Inspected unit and work area. The customer advised that the unit had been pulling in hot water on a cold wash cycle. Tested the unit and did confirm that the cold water valve at the wall and hoses were incorrect with the blue hose and valve pulling in hot water and the red valve and hose bringing in cold water. Swap the hoses on the washer and round the unit through diagnostics. The unit ran and worked as designed. Did advise the customer of the issue in the unit is ready for use. Call complete.

"Arrived on site for a washing machine that has a broken control. Inspected unit and work area. Found the control completely removed from the washer and wires dangling inside the washer. I did advise the customer that because the control was not installed and unable to test, I could not verify if the control was the only issue or not until the new control was put in.

Arrived on site to test unit for not drying. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

Arrived onsite for a refrigerator that is not making ice. I found the temps good and the icemaker mold dry. I forced a harvest and the motor didnt turn. I tested voltage at the icemaker and only had 17VAC. I tested voltage at the molex connector next to the icemaker and still had 17VAC. I tested voltage out of the control at P3-3 to neutral and had 123VAC. This means the L1 wire from the control to the icemaker is coming apart in the chassis

Arrived onsite for a dishwasher that made a melted plastic smell. The customer showed me the element was completely warped out of shape and stated the unit was not cleaning the dishes well. I found the heater open and misshaped. I replaced the heater and tested the machine. I did find a crack in the elbow for the utensil sprayer and the customer is going to replace it themselves. Everything else is working as designed. Call complete.

Arrived on site to diagnose refrigerator that is leaking water daily. Found freezer floor covered in ice due to defrost water leaking from clogged drain. Removed drain and removed obstructions. Steamed out drain and ice. Verified good drainage.

"WTW5105HW0 Arrived to inspect squeal from washer. I verified the issue occurred during spin operations and inspected. I found the belt was worn and the cause of the noise. I removed and replaced the belt and tested, after recalibrating the machine. Operational test good, no leaks observed during service.

"KRMF706ESS01 Arrived to inspect leaking. I found the issue was due to the RC drip pan warping, causing water to spill out on the right side. I corrected the issue via shim and inspected the rest of the chassis. The drain tube was drooping and required correction. The unit was tilted forward at the top and required chassis level, squaring and door matching. I found two spots on the back of the unit where condensate was forming from the internal system tubing and informed the customer of my findings and importance. Operational test good, no leaks observed during service.

"JGP932SEC2SS Arrived to instal previously diagnosed and ordered parts. I removed the failed igniter and installed the replacement. Testing revealed the ignition issue was corrected. Operational test good.

"Arrived onsite for blown thermal fuse. Verified issue and verified good airflow and the heater is not grounded and the cycling thermostat is working. Completed repair and tested, all checks good.

Arrived onsite and found unit operating with intermittent ice production. Determined the chute gasket was missing preventing proper icebox temps tone maintained. Customer will order their own chute gasket.

Arrived onsite for not heating and found unit operating with insufficient power supply. Reset breaker and no change in symptom or cause. Advised customer that supply would need to be addressed to restore normal operation.

Arrived on site to test unit for tripping breaker. Found voltage to unit was correct. All connections in control area are good and secure. Found no signs of arcing or damaged wiring. Advised to use unit and if breaker is consistently being tripped. replace faulty GFCI breaker per service pointer W11525530. Job complete.

Arrived onsite to install previously diagnosed part. Upon arrival I realized that I had ordered the wrong parts. I put in a parts research for it. Off to connect customer if we are able to find the control.

Arrived onsite and found unit with f20 error code. Replaced the inlet valve. Tested. Unit is now operating as designed.

Arrived on site for dishwasher leaking . Found during test wash leaking from diverter . Replaced sump and motor . No leaks detected after repair . Customer also had 3rd rack fall down . Found rails damaged . Ordering both 3 rd rack rails . Call to set return ; ordrng 1 Upperrailrt (W10653356) and 1 Upperrailleft (W10653357)

Arrived on site for dead dryer . Apon arrival dryer was operating. Ran diagnostics for Stuck key pad . In talking to customer they were having issues with buttons. Ordering UI ; ordrng 1 W11419056 (Ui)

"Arrived on site to inspect wall oven/microwave combo unit with the microwave element support broken. Upon further inspection, I found the microwave element hanging down and the support missing. Once I had the unit disassembled, I found the clip in place along with a piece of the support. I installed a new support and reassembled the unit and tested. When I cycled power to the unit, I found the microwave light not coming on. I went to test the microwave and found the panel display showing error code F6E8. Cleared the code and attempted to test the microwave and it failed and the error code displayed again. Following the tech sheet, I found all connections good and the control getting 125V. I cycled power and placed in diagnostics and cleared the code and retested and the code reappeared. I am ordering the microwave control and light and scheduled return service for 05/30/23.; ordrng 1 W11325784 (MW main control) and 1 W10886919 (Lamp) and 2 241908600053 (Fuse)s"

"Arrived on site to diagnose dryer popping the breaker when used. Customer said it pops when they open the door, and they saw a black spot inside. Examined unit and found the interior light had blown apart and shorted, and the light housing, socket, bulb and wiring were all burnt. When I checked the rear of the unit i saw the rear panel was crushed right on top of the heating element, likely driving the element coil to the chassis and shorting it. Ordering all parts to resolve. Ordering harness, rear panel, bulb, lens, housing, socket, heating element, control may also be needed. Office to schedule when all parts are in hand. ; ordrng 1 W11448299 (Harness) and 1 W11222979 (Light Socket) and 1 WP22002263 (Bulb) and 1 W11226088 (Light Cover) and 1 279838 (Heating Element) and 1 279318 (Terminal Block) and 1 280043 (Rear Panel) and 1 W11591402 (Control)"

"Arrived on site to test unit for no light. Found left RC door switch was broken. Jumped switch and light barely working. Verified receiving proper voltage. Recommend replacing RC door switch, light module, fc door switch and bulb. Found excessive frost build up on evap. Door gaskets all sealing properly. Recommend removing frost build up. Scheduled for 06/05. ; ordrng 1 W11527432 (RC light module)"

Arrived on site to test unit for unit beeping when its running. Found shorted keypad. Will order new console rescheduled for Thursday June 1st ; ordrng 1 W11416458 (Console)

"Arrived on site for a refrigerator that is not making ice and is fluctuating in temperature. Inspected unit and work area. The customer advised that theyve been having this problem for the last week and had issues with things in the freezer being soft. I did confirm the customers complaint and took temperature of the freezer and refrigerator. Found the freezer at 13?F and the refrigerator at 38?F. Found no evidence of any defrost issue inside of the unit. Took an amp draw off of the compressor and found it pulling .741 A, but the compressor was hot to touch. Found a leak on the low side line at the compressor. Spoke to JC and was advisory order all sealed some stuff and contact Tech line. I did attempt to contact Tech line, but Techline was closed due to the Memorial Day holiday. Ordering all pertinent parts in the office. Will need to contact the customer about a return date when parts are made available. Please schedule service for at least three hours.; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11598434 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

"Arrived on site for FC not freezing. Products melting. Upon arrival. Compressor, condenser fan and evaporator fan are all operating. Ran diagnostics and all test passed. Removed evaporator cover for inspection. Found solid ice build up at top right corner only. Entire evaporator is frost free. Uploaded picture to SD. Need to order sealed system repair. This is a r134a sealed system unit. Ordering compressor, evaporator, access valve, and uv drier. Office to reschedule ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"WDT730HAMZ0 Arrived to inspect no cycle starting. Entered service test mode and found 10-3 stored in memory and I noted the only light that would blink was on the console, and not the frontal indicator, in unison, as usually expected. The unit filled and then experienced a power loss, causing an endless loop. I unloaded the fan motor and the unit then operated throughout service test mode. Returning tech will need to reconnect secured fan motor, 5VDC connection upon installation of vent assembly. Office to order fan, no leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11612315 (Vent)"

"Arrived onsite for a microwave that the vent hood fan is not coming on. I verified 121VAC out of the control to the fan from P4-5 black to P2-3 blue. The unit either has a bad fan motor, capacitor, resistor, or wasnt plugged back in after the fan was rotated for an external vent. I am not able to drop this unit by myself because of the height and when lowered far enough to get a good hold on it the wall bracket is binding. It will require two men to drop it. Sending claims a message for two men authorization. Ordering W11259891 resistor and W11405831 capacitor. Marking other parts as UORV. Office to RS.; ordrng 1 W11259891 (Resistor) and 1 W11405831 (Capacitor)"

"Arrived onsite for a dishwasher that will not start and the control panel is non responsive. I found no power to the dishwasher. I found the circuit breaker tripped. I reset the breaker and it blinked 3 times and tripped again. The breaker needs to be replaced and I explained this to the customer. I plugged the dishwasher into the disposal outlet to test it. I found an F6E4 error. I ran diagnostics and found it not filling with water. I checked the float switch and found the switch closed. I checked for voltage at the valve and had none. The resistance of the valve was in range. I tested voltage out of the control to the valve and had none. I found wrong voltage readings to ground and tested polarity at the outlet finding it correct but the polarity was reversed at the j-box. I corrected the polarity and replaced the control. I tested the unit and it still would not fill. I tested voltage out of the new control from P6-4 to neutral and had no voltage. I tested the circuits from the control and the float switch showed open but when I tested the switch itself it showed closed. Ordering another control, float switch, and the harness. Marking all other parts as UORV. Ordering W10906426 control, W11227372 harness, and WPW10195039 switch. Office to RS. Use Authorization # W176YL0APL1; ordrng 1 W10906426 (Control) and 1 W11227372 (Harness) and 1 WPW10195039 (Switch)"

Arrived onsite for a refrigerator not making ice. The customer stated the FC icemaker works good but the RC icemaker stopped making ice. I found the fan working as designed. I found a stored E5 error. I ran a harvest test and a fill test and the unit worked as designed. The icemaker needs to be replaced. Ordering W11658802 icemaker. RS for Wed 5/29.; ordrng 1 W11658802 (Icemaker)

"Arrived onsite for previously diagnosed parts. Installed the ui and it did not change anything. Still no light, water being dispense and no ice being dispensed. Order the wiring harness for the dispenser and another ui. May need to take closer look at the wires at the bottom of the freezer door if the wiring harness for the dispensers doesnt work. The icemaker paddle does not turn on the auger in the bin. There is no water being dispense.; ordrng 1 W10898319 (Dispenser wiring harness.) and 1 W11203289 (Control board)"

"Upon arrival found extreme water damage on wall and floor. Upload picture on SD.Found broken brittle hoses at valve and from under cabinet to front bottom of unit. Also found door ice motor is stuck open creating frost build up in freezer. Customer does not want to fix ice door at this time. Customer only wants repairs for water leaks at this time. Ordering tubing and returning with filter head. Left unit unplugged with supply water valve turned off. ordrng 1 WR17X11324 (Water line)"

"Arrived on site to install refrigerator ice maker. Upon further inspection, I found the unit with an ice maker, but it was not producing ice. When I removed the ice maker and went to install the new IM, I found the new part did not have the correct harness. Also found the new part was incorrect. Made contact with the office (SR) and advised of the situation and also found there is a service pointer for this units ice maker kit W11566182. ordrng 1 W11517113 (Ice maker kit)"

"FC was 0?F, RC was 37?. I found the RC evaporator was frozen and inspected further. The door hinges were exhibiting the popping that is sometimes found with these units. On our prior service, the correction for the issue was unknown, but since has been realized. I corrected the hinge issue and tested. The doors closed as designed. The interior lights were not coming on in the FC and top of the RC. The unit qualifies for Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638 and we will return with the lights. No leaks observed during service. ordrng 4 W11632139 (LED Kit)s"

"Arrived on site and inspected ovens and found no power showing on display. Remove control panel and found thermal fuse has failed. Will need to order thermal fuse. Will also bring back All pre-screened parts to ensure repair on next visit. ordrng 1 W11610133 (Fuse)"

"Arrived on site and found freezer temperature is currently 2 degrees, ice production in lower and upper icemaker is good. Took pictures. Air Temperature in upper ice box is 19 degrees. Water dispenser isnt working but ice dispenser is, replaced HV control and UI and it is now working. Customer states they still see water on bottom of fresh food section. All components were replaced on last visit by previous technician, and currently there is no water on bottom of fresh food section. New evaporator tray is not full of water and dont see any issues. Customer also pointed out that ice in upper ice bin appears to be melting. Show them there is no water in the bottom of the ice bin and pointed towards the possibility of the ice box fan eroding the ice Because it is not consumed. Requested that they use the icemaker more and see if a visible difference happens, job complete"

"Arrived on site. At time unit cooling correctly replaced main control and ui control,reprogrammed control unit powered on."

Arrived on site. Replaced the main control and ui powered unit on ran diagnostics all test passed.

Arrived onsite for unit leaking from filter. Upon arrival inspected unit. Ran dispenser to test and could not duplicate any issues. Asked customer if unit had been purged after installation. If not air gaps could cause issues. Insured filter was inserted properly. Ran more water but again did not duplicate. Customer will monitor. No leaks present at this time. Job complete

Arrived onsite for freezer frosted over. Upon arrival inspected unit. Found that customer had grocery bags stored on the side of the unit and some had fallen over and were jammed in between the gaskets and door frame preventing a good seal. Instructed tenant on how to clear frost. Also per tenant he will order his own filter. Job complete

Arrived onsite for washer shaking. Upon arrival inspected unit. Tested and found not leveled. Attempted to level but found floor is not level. Floor is pear and beam. Flooring is bowed in spots and dips in others. Notified customer that unit will continue to go out of balance if not on a leveled foundation. Unit is functioning properly. Job complete

"WFE505W0JZ3 Arrived to inspect oven and cooktop malfunction. I found the unit would not operate the cooktop or oven and was comp,Evelyn unresponsive. NCV registered low VAC and I inspected. L1 and L2 were 122.9 and 122.7, respectively and L1-L2 was 245.8. N-G was negligible. Inspection of the unit revealed the control had failed and all four main burners had visibly burnt areas. The MFG tech assistance service was not available on a holiday, and will be contacted the following business day. Unit left unplugged due to potential hazard. Office will contact customer."

Arrived on site to replace outer door to resolve bad seal from factory. Replaced outer door and verified proper function. Repair completed.

"Arrived on site to diagnose dryer that is not running. If you start the unit it counts down, but does not actually heat. Checked safety devices and found the thermal fuse was open and had failed. Replaced thermal fuse and tested unit. Verified all working as designed. Repair completed."

Arrived on site to diagnose no drain washer. Customer said they canceled service and no longer needs repair. Call completed.

"Arrived on site to diagnose range that is not heating in the oven. Tested unit and found broil element running, but bake is not heating. Tested bake element and found element open. Replaced bake element and retested. Verified proper operation. Repair completed."

Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.

Arrived on site for left front burner not lighting. Found primary orifice clogged with debris . Cleaned out orifice . Burner is igniting now . No gas leaks detected at this time

Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced ignitor test unit and unit test Good. Spoke with Selina and she said its covered under warranty

Arrived on site to test unit for unit not working. Test unit and unit giving error codes F9E1 F7E1. Replaced sump andMotor test unit and unit test good job complete

Arrived on site to test unit for grinding noise. Found agitator was extremely loose causing noise. Removed agitator and inspected for damage. Found no damages to splines. Reattached agitator and secured bolt. Noise no longer present. No leaks detected. Job complete.