Service History 693

Near Cedar Creek, TX 78612
Cliff
Job Details: 10/02/2019
WINE COOLER JENN-AIR JUW24FLERS00 Arrived on site to diagnose a wine cooler that is not responding to controls properly. Tested unit and found main control shorted out. Replaced main control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78745
Robert
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on job for complaints of no power. Refrigerator working normal,customer said it powered back on by itself. Customer said this has happened twice. Checked outlet didn’t find anything noticeable."
Near Austin, TX 78746
Paul
Job Details: 10/02/2019
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived onsite for the ice machine not making ice. Ms stated that it makes ice with no issues except it makes to much ice and comes out of the door when it’s open. Ms had the unit off when I arrived. I tested the bin thermistor resistance at 76 degree room temp and had 2.75K ohms which is in range. I ran diagnostics and the unit is working as designed. I tested the bin thermistor in ice water and it showed 8.1K ohms so the thermistor is working as designed. I explained to ms that it could be the main control or it could have just been a bad connection. Ms is going to try the unit again and call back if it is overfilling with ice and she will leave it on until we get here. Call complete.
Near Austin, TX 78746
Paul
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. When I arrived the water would not dispense. I installed the pressure regulator valve using the new tubing. I tested the dispenser and it worked as designed. I installed the FC brackets. After I had them installed I realized they were both bent and the right bracket self closure was broken. Ordering c-notes & both rails again. ; ordrng 1 C-NOTES (THE OFFICE NEEDS TO SCHEDULE THE RETURN VISIT. and 1 W11241268 (BRACKET) and 1 W11241580 (BRACKET)
Near Leander, TX 78641
Lou
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator not dispensing water and frost build up in the freezer. Upon further inspection, I found that the water barely came out when being dispensed. Using my multimeter, I tested temps in the FC=11 degrees & RC=40 degrees on manufacturers recommended settings. I f undo a small amount of frost/ice built up in the front section of the FC section near the light/switch. When I went to close the FC door, I had to use some force to do so. I found the unit was not level and the doors do not close properly. I removed the filter and placed a bypass in its place and tested the water dispenser. The water came out in a nice hard stream. I advise the customer they would need to purchase a new filter. I left the bypass in the filters place until the customer could get a another filter. I demonstrated to the customer how the ice/frost formed in the FC section. I leveled the unit and demonstrated how the doors should close. No wate
Near Spicewood, TX 78669
Andy
Job Details: 10/02/2019
ICE MACHINE KITCHENAID KUIS15NRXB1 Arrived on site for ice machine not making ice. Tested and inspected unit and found issues with grid. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/02/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived onsite for customer complaint of freestanding range with dentsConfirmed dent to top of console assembly. Ordering console assembly. OF to R/S once part is available. ; ordrng 1 W11175518 (panl-cntrl SS)
Near Cedar Park, TX 78613
Thomas L.
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "arrived on site for no cool condition. Temperatures were 16° and 51°. Pressures were 4 inches of vacuum and 150 pounds. Amp draw was .7. Compressor dome temperature was 123°. Reported findings to manufacturer. Manufacturer recommended that I make sure the low side was clean, replaced filter dryer, vacuum, and recharge, with a new filter dryer. These things I did. New frost pattern is complete. There is no water turned on to this product.Spoke with Joel.
Near Cedar Park, TX 78613
Lou
Job Details: 10/02/2019
DRYER WHIRLPOOL WED8500BW0 "arrived on site to inspect dryer not operating. Upon further inspection, I turned the power on to the unit and pressed start and nothin happened other than the console illuminating. I opened the unit up and removed the drum and tested ohms to the element, cutoffs, broken belt switch and the fuse and found the fuse open. I removed and replaced the fuse and retested and the unit operated as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/02/2019
DRYER MAYTAG MED5500FW2 "arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and I could hear a faint vibration noise as it got louder as the unit warmed up. I disassembled the unit and found the blower wheel harness using and exhaust pipe were loose. Using the sealant pads prescreened for this call, I placed some of the pad in between the collar and blower housing and installed an extra screw to help secure the collar to the housing. I placed a pad in between the housing and the bottom panel and then placed the remaining pads around the exhaust pipe at the connection to the blower housing and connection to the back panel. Retested the unit and the vibration noise was gone. I advised the customer of my findings and repairs. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Al
Job Details: 10/02/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect dishwasher not filling properly.Removed the kick plate and noticed the wire to the valve was not seated properly into the plug.I corrected the issue and tested the unit and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Leander, TX 78641
Jonathan
Job Details: 10/02/2019
WASHER LG WM5000HWA "Arrived on site for washer not turning on. Inspected unit and work area. Attempted to perform diagnostics mode , UI would not respond. Disassembled unit and checked voltage going to main control. Found voltage present. Traced voltage to UI. Called tech support and spoke with Alex and confirmed prior testing. Will need to replace control to repair. Confirmed return ETA with SR.; ordrng 1 ADC75446025 (UI) and 1 JSONLY@CUSTREQ"
Near Burnet, TX 78611
James
Job Details: 10/02/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and installed new blower and control. Tested operation and found unit working properly. Job complete
Near Temple, TX 76501
Chase
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived on site to install part Found the compressor was running when is your diagnostics found out the Compressor is bad needs to be ordered and sealed system tech need to be sent out ; ordrng 1 W11025999 (compressor)
Near Austin, TX 78759
Wesley
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRFF300EWH01 Arrived onnsite and found unit freezing resevoir preventing water function. Advised on condition. All checks good. Unit is now operating as designed. Also replaced inlet valve per diagnosis.
Near Austin, TX 78749
Robert
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on job for complaints of warm temperature. Took pictures of freezer for not full frost pattern. ; ordrng 1 CNOTE (2 HOURS ) and 1 TJ90SF8404 (TUBE ) and 1 W10507884 (compressor) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Near , TX 78610
Robert
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of frost in freezer. Found door not closing properly. Removed ice maker cover and ice from rear of freezer compartment. Door now working properly. No leaks detected at time of service.
Near Seguin, TX 78155
Kevin
Job Details: 10/02/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found freezer temp is 16 degrees, Test 56 found error E5, water line behind user interface is cracked, exposed fresh food evaporator and did not find any frost pattern during test 4. Fresh food thermistor cover is also broken. Would need water line for water dispenser, plastic fresh food thermistor cover. Compressor, evaporators, three way valve, process stub and UV dye dryer.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/02/2019
RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite for customer complaint of RF element shorted. Removed cooktop glass and confirmed issue. Removed and replaced replaced both RF element and infinite switch. Reassembled and tested. All elements now work as designed. No other issues found.
Near Austin, TX 78752
Joseph C.
Job Details: 10/02/2019
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site for “not draining” complaint. Inspected unit and found piece of glass in drain pump. Removed glass and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Hutto, TX 78634
Al
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived to install previously ordered parts.Removed and replaced the fc harness, main control and UI.Reassembled and unit began operating as designed.Customer told to wait 24 hours for the unit to reach optimal temperatures.All water lines were dry at the end of service.Job complete."
Near Marion, TX 78124
Kevin
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and inspected ice dispenser and found there is ice build up lifting ice bin off of auger motor. Removed ice and it will now dispense properly. No water leaks from connections at time of service job complete
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/02/2019
RANGE GE JS645DL3DS Arrived onsite for customer complaint of bottom drawer dented and frame damage. Inspected unit and found rear lower left of frame damaged. No further work performed.
Near Austin, TX 78758
Tyler B.
Job Details: 10/02/2019
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for unit leaving water in unit and door locked, found drain clear, ran diagnostics and found wl error removed top and found hose in good shape, replaced wl sensor, cleared error and tested good"
Near Austin, TX 78746
Paul
Job Details: 10/02/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the icemaker front cover and the chute. I found the ice door closing and sealing correctly. I went over crushed ice use and emptying the ice bucket of all the ice has not been used in two weeks. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/02/2019
WASHER MAYTAG MVWB765FC3 "Arrived on job to replace clutch, stater and rotor. After replacement noise normal. No leaks detected at time of service."
Near McQueeney, TX 78123
Kevin
Job Details: 10/02/2019
RANGE KITCHENAID KSEB900ESS3 "Arrived on site and inspected range disassembled convection fan assembly and found fan blade is making contact with rear of motor assembly. There is a inch wide scrape mark toward the bottom that is visible when blade is spinning, took one picture. Added more clearance for fan blade and preheated it up to 325 and noise has stopped. Job complete"
Near Leander, TX 78641
Thomas L.
Job Details: 10/02/2019
REFRIGERATOR LG LMXC23746S/01 Arrived on site and replaced contaminated compressor and a leaking fresh food evaporator. Customer will allow sufficient time for unit to reach normal operating temperatures. all water connections were dry.
Near Austin, TX 78729
Scott
Job Details: 10/02/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site for no hot water into washer . Ran diagnostics and stuck key pad . Manually tested valves getting both hot and cold . Ran test wash on normal set on hot , only cold water . Replaced UI console and control . Ran calibration and diagnostics test all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78753
Joseph C.
Job Details: 10/02/2019
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for “washer fills, then drains” complaint. Per my previous diagnosis, removed and replaced inlet valve. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Taylor, TX 76574
Jonathan
Job Details: 10/01/2019
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for dishwasher not completing cycles and door making noises. Inspected unit and work area. Found door rubbing right side of frame. Leveled unit to correct door. Performed diagnostics mode, error F8-E2 drain pump fault and F7-E1 heating circuit failure. Monitored test cycle and measured amp draw to element at 6.5 amps. Found test cycle completed. Ran test cycle 2 more times and it activated every test cycle. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Taylor, TX 76574
Jonathan
Job Details: 10/01/2019
DISHWASHER AMANA ADB1400AGW1 "Arrived on site for dishwasher having water in unit when not in use. Inspected work area and unit. Found no loop in drain line (see SD-QUICKPIC). Performed diagnostics mode and found fault code F10-E1 dispenser failure. Added drain loop to drain line. Called tech support and spoke with Rich he stated to replace inlet valve also. He removed valve and installed new. Tested operation. All tested good, no water leaks detected. (SR# 7725991730)."
Near Temple, TX 76504
Arthur B.
Job Details: 10/01/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite for dealer complaint of top load washer not filling properly. Ran diagnostics and found no error codes. Calibrated unit. Unit completed successfully. No other issues found.
Near Leander, TX 78641
Lou
Job Details: 10/01/2019
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to inspect microwave door. Upon further inspection, i found what appears to be condensation on the inside of the door glass. I removed and replaced the unit door and tested the unit and it operated as. Job completed."
Near Austin, TX 78747
Robert
Job Details: 10/01/2019
WASHER WHIRLPOOL WTW4850HW1 Arrived on job for complaints of not starting. After powering up the drain pump started. Removed hose from control and checked for blockage non found. Return his and re start washer operation normal. No leaks detected at time of service
Near Georgetown, TX 78626
Jonathan
Job Details: 10/01/2019
RANGE WHIRLPOOL WFG550S0HZ1 (JM) Arrived on site for range with burner that would not stay lit on low setting. Inspected unit and work area. When testing range all burners worked properly but the front left burner. Checked burner for food debris but none found. Found burner setting too low. Adjusted burner level to appropriate height and tested unit. Everything tested good.
Near Driftwood, TX 78619
Leonardo
Job Details: 10/01/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for pilot lite issues. Unit needs LP Conversion due to flames being too yellow. Left conversion kit with homeowner and advised customer to have a plumber install conversion. Job complete
Near Driftwood, TX 78619
Leonardo
Job Details: 10/01/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for fan not working. Tested unit and found that loose connection at fan wire. Connected fan wire. Fan working properly at this time. Job complete
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of icemaker not making ice on French door refrigerator. Removed ice bin and found nail arm jammed. Was able to correct issue. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78702
Wesley
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onnsite and found power to unit and light working but no cooling and no UI function. Ordering control and UI to repair. ; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/01/2019
COOKTOP KITCHENAID KICU509XSS Arrived onsite for customer complaint of induction cooktop getting F47 and not coming on. Removed cooktop glass and removed elements. Found module assembly shorted on RH side. Unit will need new module assembly and return with display and RR element. OF to R/S once authorization is given. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10857232 (module)
Near Austin, TX 78738
Leonardo
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL KDFE104DSS5 Arrived on site to test unit for broken adjuster on dish rack. Both left and right adjusters where broken. Replaced with new left and right adjusters. Tested unit and no issues at this time. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/01/2019
WASHER WHIRLPOOL WET4024EW0 Removed and replaced noisy drive system parts and pump. Gearcase was leaking oil as well. All water connections are now dry and operations are normal.
Near Round Rock, TX 78681
Al
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived to inspect refrigerator not dispensing water or making ice.Confirmed the complaint and called Whirlpool Tech line and spoke with Mark @Whirlpool SR7725995399Learned the previous tech did not turn the water back on.I turned the water valve on at the wall and unit began dispensing properly and fed water to ice maker.All water lines were dry at the end of service.Job complete
Near Buda, TX 78610
Kevin
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL KSCS25INSS "Arrived on site and found Ice production is good but it will not dispense, found white collar on shaft has dropped and lower part of the shaft is no longer engaging with motor. Replaced shaft and was able to dispense multiple cups of ice on crushed and cube. No water leaks from connections at time of service, job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 10/01/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the unit in diagnostics and tested. Customer advised that the unit made a loud noise while on. When I got to test #8-condenser fan motor and compressor, the fan motor never came on. I finished with testing . I removed and replaced the fan motor and retested and the unit operated as designed. I turned the unit on and watched it until it began to form ice and advised the customer that the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78704
Wesley
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site and found significant cooling failure. Advised customer on findings. No ice obstructions and good fan function.
Near Austin, TX 78704
Wesley
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onnsite and found unit with symptoms of sealed system failure. Advised customer on findings. Temps are at 50f and 30f in fridge and freezer respectively.
Near Austin, TX 78717
Paul
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not drying. I found no stored error codes in the control. I ran diagnostics to test the machine and the unit worked as designed. I found the customer using detergent packets from Costco but there was no rinse aid in the dispenser. I went over using rinse aid with the customer. I went over cleaning the filter with the customer. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived on site and found unit operating with low ice production. found temps in fresh food good and freezer at 15f with some topical ice build up in the fan space. Making buzzing noise. Seals are good. Adjusted to 8 hr defrost. Advised that if noise continues unit should be thawed out to remove minor ice build up in fc fan space. Advised customer on repair.
Near Austin, TX 78703
Wesley
Job Details: 10/01/2019
ICE MACHINE KITCHENAID KUIC15PRXS3 Arrived onnsite and found bad valve preventing ice production All checks good. Unit is now operating as designed.
Near Austin, TX 78703
Wesley
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site and found some minor condensation on the freezer door. Seal is good in both compartments. Door misshapen. Ordering door to repair. ; ordrng 1 LW10642554 (dor-fip)
Near Georgetown, TX 78633
Al
Job Details: 10/01/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived to inspect damaged outer door(panel).Confirmed, photographed and replaced the panel.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Andice, TX 78628
Lou
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "arrived on site to inspect refrigerator door damage. Upon further inspection, I found that the RC door was dented near the door mounts on the left side. It appears that the the mounts were installed too tight denting the door and then the handle was switched to the right side. I removed and replaced the RC door and mounted the handle on the right side per customer request. Tested the door and it’s sealing properly. No water leaks observed during service, job completed"
Near The Hills, TX 78738
Andy
Job Details: 10/01/2019
REFRIGERATOR LG LFXS29766S01 Arrived on site to install previously diagnosed part. On attempting to remove dispenser assembly found that dispenser assembly will not come out without damage and new door does not come with dispenser assembly. Ordering assembly. Office to schedule..; ordrng 1 ACQ85430259 (DISPENSER ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Manor, TX 78653
Joseph C.
Job Details: 10/01/2019
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site for “unit will not start and latch light is lit” complaint. Per my previous diagnosis, removed and replaced actuator, control, latch, lower harness, and capacitor. Calibrated and tested unit. Unit is now performing as designed. No leaks detected, at time of service."
Near Austin, TX 78737
Robert
Job Details: 10/01/2019
DRYER WHIRLPOOL MEDB835DW4 Arrived on job for complaints of chipped paint. Found the bulkhead had the missing paint. ; ordrng 1 W11135007 (BULKHEAD )
Near Austin, TX 78730
Paul
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator cover. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 10/01/2019
COOKTOP WHIRLPOOL WFE505W0HS1 "Arrived on site and inspected range and found it showing F9E0, attempted to move range forward but there is wall trim walking it from being pulled past the counter. There is not enough spacing to get behind it and inspect the wiring. It was just delivered and has never worked properly. Either plug was not installed properly, or wiring to home is incorrect. Range will have to be accessible to repair properly."
Near Leander, TX 78641
Lou
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "arrived on site to install previously diagnosed and ordered part. Due the previous door installed being the wrong part, I removed and replaced the left RC door and attachments and tested. The door/unit is operating as designed. I tested the water/ice dispenser and it functions correctly. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 10/01/2019
COOKTOP JENN-AIR JED3536GS00 "arrived on site to inspect cooktop humming noise. Upon further inspection, the customer advised that the unit is making a humming noise even when it’s not turned on. Removed the downdraft vent cover and could hear the humming noise and sounded as if it were a motor of some sort. I turned the fan on all speeds and then turned it off and could still hear the noise. I removed the vent hose under the unit and could hear the humming noise in the vent tube going outside. The customer and I went outside to find where the vent tube exits the home and found that the external vent is next to a pump motor for the septic and was making the humming noise. I put the vent hose back on the tube and used foil tape to seal it.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/01/2019
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site for unit displaying communications error again. Cycled power but code did not clear. Ran diagnostics and code did not clear. Remove unit from wall and reconnected connections on user interface and control board. Unit now operates properly.
Near San Marcos, TX 78666
Kevin
Job Details: 10/01/2019
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and inspected microwave and found counter lightbulb has burnt out, bulb had separated and filament wires are making contact with lower panel. turntable plastic spinner is burnt on the top but turntable motor is not. Customer also states that control board squeals instead of beeping some times. Control board noise may be due to the shorted bulb, oil and water buildup on its on surface or some other combination. Noise was not heard during service call, took pictures, reported to safety team 7725959280"
Near Driftwood, TX 78619
Kevin
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and found error code E2 for motor lost position. Replaced ice maker and left refrigerator unplugged for approximately one minute to reset control board. Ran Test 15 passed, Test 36 passed, test 57 cycled, test 45 filled icemaker with water. Explained to the customer that icemaker should make six cubes every One and ahalf to two hours. No water leaks from connections at time of service, job complete"
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 10/01/2019
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived onsite for customer complaint of OTR microwave not heating. Confirmed issue. Uninstalled unit and removed magnetron,capacitor and diode. Reassembled and installed back above cooktop. Tested unit with 1 cup of water for 2 mins. Water was boiling. No other issues found."
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/01/2019
REFRIGERATOR GE PSS26NSWASS Unit will need a new filter housing as it won’t let water flow and inlet water valve as it it Noisey when water does flow.New filter housing water line where it screws on to valve is mis shaped and will leak. Office will locate part and reschedule as customer is about to leave town for a while.; ordrng 1 WR17X12203 (refrigerator assembl)
Near Round Rock, TX 78681
Al
Job Details: 10/01/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect track damage.Confirmed the complaint and removed and replaced the both tracks.Reassembled the unit and unit began operating as designed.All water lines were dry at the end of service.Job complete.
Near Austin, TX 78723
Joseph C.
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “water leaking from dispenser” complaint. Per my previous diagnosis, removed and replaced water hose, in door. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78702
Wesley
Job Details: 10/01/2019
OVEN AMANA AGR6603SFS2 Arrived on site and found unit door Dacia missing trim and falling apart. Ordering trim and facia to prevent glass break. ; ordrng 1 W10746435 (trim-door) and 1 W10746436 (trim-door) and 1 W11170209 (OUTER DOOR)
Near Pflugerville, TX 78660
Scott
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site, replaced evaporator motor, evap cover, and dampener control,. Ran diagnostics all functions of unit tested good. No icemaker error codes .No water leaks detected at time of service. Job complete"
Near Killeen, TX 76549
Arthur B.
Job Details: 10/01/2019
FREEZER WHIRLPOOL WZF34X16DW04 Arrived onsite to install new evaporator motor cover. Removed and replaced cover. Reassembled. Unit was cooling properly when arrived. Defrost heater not needed.
Near Austin, TX 78733
Andy
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for refrigerator not making ice, no water at dispenser mullion not closing. Tested and inspected unit and found water was shut off at supply valve. Turned on but with no improvement. Found voltage at valve and found valve operating properly. Found that water pressure is low. Called tech line and spoke with Dustin (SR# 7725993508) Was instructed to have customer get PSI to unit checked. Must be between 35 and 60 to the refrigerator. Instructed customer on use and care and practice for best performance and on water pressure for unit. Found mullion was not operating properly as it was not catching top catch. Raised door using spacer and tested open and closing operations and operations are normal. No water leaks present at time of service."
Near Austin, TX 78753
Scott
Job Details: 10/01/2019
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer not spinning . Found cam bolt had loosened and belt had slipped off pulley . Tightened bolt and replaced belt . Ran diagnostics all checked normal . No water leaks detected at time of service .job complete .
Near Austin, TX 78752
Joseph C.
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for “not cooling” complaint. Inspected unit and found no frost pattern on evaporator. Compressor is running. Unit has tap installed, from previous diagnosis. Ordering new compressor, evaporator, drier and access valve. Will need two hours and sealed system tech. Unit is not hooked to water and is currently unplugged.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10143759 (drier UV) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Near Lakeway, TX 78738
Leonardo
Job Details: 10/01/2019
COOKTOP JENN-AIR JGCP536WP02 Arrived on site to test unit for burner not lighting properly. Found loose connection at ignitor secured connection. Test unit ignited immediately. No issues at this time. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for no or low ice making . Found heater failing .Please call to set up return .; ordrng 1 WPW10554299 (heater)
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and inspected refrigerator and doors are dragging on liner and not closing properly. Adjusted height to create more clearance and they are now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Wesley
Job Details: 10/01/2019
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and found unit operating with broken knob stem contact from impact. Ordering 2 man to install panel to repair. Tight space in closet. Office to reschedule. ; ordrng 1 2MAN
Near Austin, TX 78730
Paul
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KSC23C8EYY01 Arrived onsite for the refrigerator with a no ice condition. I found the icemaker jammed because of small cubes. This was cause by a restricted water filter. I removed the ice and tested the unit without the filter. The mold filled to the proper level and the icemaker is working as designed. Ms also stated the refrigerator leaks water into the bottom of the RC. I explained to ms this is due to the drain tube being restricted. I cleared the drain tube in the RC. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78664
Jonathan
Job Details: 10/01/2019
WASHER WHIRLPOOL MVWB765FW2 (JM) Arrived on site for washer that was not filling. Inspected unit and work area. Ran diagnostics and found water not filling unit. Replaced water valve with new valve. Tested unit in diagnostics again and all tested good.
Near Lakeway, TX 78734
Andy
Job Details: 10/01/2019
RANGE KITCHENAID KDRU783VSS03 "Arrived on site for range not latching properly. Tested and inspected unit and found door not fully making contact with switch. Tighten and made adjustments with no improvement. No repairs are to be done at this time."
Near Austin, TX 78748
Leonardo
Job Details: 10/01/2019
MICROWAVE WHIRLPOOL WMH73521CS1 Arrived on site to test unit for open and close door error unit issue. Found bad 3 way switch was burned out in unit. Replaced 3 way switch.Tested unit after replacing switch. Unit test good. Job complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/01/2019
RANGE GE JB700SJ1SS Removed and replaced shorted bake element. Re-tested and control is powering up the bake element. All operations are now normal.
Near Nolanville, TX 76559
Arthur B.
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite to install new harness to bottom mount refrigerator from prior visit’s diagnosis. Checked continuity in defrost and checks ok. Removed and replaced harness. Reassembled and tested. Unit began cooling immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78754
Joseph C.
Job Details: 10/01/2019
RANGE GE JB645RK4SS Arrived on site for “broken cooktop” complaint. Inspected unit and appears to have delaminated and suffered from thermal fractures. . Office will need to disposition call and make decision on validity of claim. ; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB62X26649 (rangetop glass asm (BLACK))
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/01/2019
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and found oven user interface is not keeping time, oven is not connected to Wi-Fi and display time resets incorrectly when it attempts to update. Oven will need to be connected to Wi-Fi in order for issue to stop. Job complete"
Near Austin, TX 78704
Wesley
Job Details: 10/01/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived on site and replaced the control. All checks good. Unit is now operating as designed. Advised Mrs. on repair.
Near Georgetown, TX 78628
Al
Job Details: 10/01/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived to inspect ice machine not filling or pumping water.Confirmed the complaint and determined the external drain pump and valve were defective.Removed and replaced both and unit began operating as designed.All water lines were dry at the end of service.Job complete
Near Austin, TX 78717
Lou
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer had the toeplate off and drying the insulation off. I placed the unit in diagnostics showing no error codes. The unit operated as designed and I did not find a leak. I removed the outer door panel and found where water had splashed onto the inner insulation at the bottom of the door. I questioned the customer on what type of detergent they were using and they showed me a bottle of Palmolive dish washing soap. I advised the customer that Palmolive is not a dishwasher safe detergent. I made recommendations for detergent use (water softer system in use). When I removed the outer door panel, the control fell out. I found the mounts on the control were broken. Also found that the heat dry button does not illuminate. I am ordering the main control and UI housing No water leaks observed during service. I made recommendations for rinse aid use as well.; ordrng 1 W11084672 (HOU
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL GU2275XTVY1 arrived on site for unit leaking water during operation. During operation The unit leaked water. The water is coming from a burnt spot in the tub on the right hand side at about 3 o’clock under the heater.The touch panel would also need to be replaced. It has nothing to do with the leak but it is cracking badly
Near Austin, TX 78735
Robert
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of leaks. Found blockage in drain. Removed drain in rear and cleaned. Test drain and working properly.
Near Georgetown, TX 78633
Al
Job Details: 10/01/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived to inspect Kitchenaid refrigerator not making ice.The customer advised it began making ice She went on to say there’s an odor coming from the refrigerator.I opened the refrigerator and removed the crisper drawer and saw a massive (photographed)frost buildup behind the evaporator cover.I advised the customer about the damage wavier when defrosting the refrigerator and she read and signed the waiver.Due to the massive buildup, I rescheduled the appointment Unit will need the evaporator cover assembly to complete the repair.Needs more work.;
Near Cedar Park, TX 78613
Lou
Job Details: 10/01/2019
DRYER WHIRLPOOL WGD8500DC4 "arrived on site to install previously diagnosed and ordered part. Due to a few areas of the paint being pitted, I removed and replaced the top panel; however, once I got the new panel out of the packaging box, I found imperfections on the new panel. Advised the customer of my findings and took photos. Advised the office of the issue and am ordering a new panel and a CNOTE-TECH TO INSPECT . No lint observed during service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W11051477 (top)"
Near Fischer, TX 78623
Kevin
Job Details: 10/01/2019
OVEN JENN-AIR JJW3830DS02 "arrived on site and found oven will not connect with Wi-Fi, Spoke with techline and rework is for control panel and labor only, replaced control panel on tech line recommendation and Wi-Fi is operating normally. 7725992403"
Near Manchaca, TX 78652
Robert
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for complaints of not cooling. Found voltage to inverter but no compressor running. Replaced inverter and unit powered on normal l no leaks detected at time of service
Near Hutto, TX 78634
Jonathan
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator not dispensing ice. Inspected unit and work. Found ice block in ice container. Performed diagnostics mode and cycled ice while monitoring, found operation normal. Inspected ice container. Removed block from ice container and tested. Found unit dispensing. All tested good, no water leaks r."
Near Austin, TX 78738
Leonardo
Job Details: 10/01/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for upper rack falling. Test unit and found stopper broken. Will order new stopper WPW10082861 x2. ; ordrng 2 WPW10082861 (STOPPERS)s
Near Pflugerville, TX 78660
Scott
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for no ice ,found shut off arm up . Dropped arm and ice maker went right into a harvest ,and fill. No water. Leaks detected at. Time of service . Job complete ."
Near Austin, TX 78753
Joseph C.
Job Details: 10/01/2019
RANGE GE JB258DM1BB Arrived on site for “burners not working” complaint. Inspected unit and found both large burners to be faulty. Removed and replaced large burners. Tested unit. Unit is performing as designed.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/01/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite for customer complaint of UI not responding on French door refrigerator. Inspected harness at molex connection and found UI would come off and on. Found broken wire inside door. Ordering LH door to complete repair.All water connections were dry at time of service.; ordrng 1 W11307265 (dor-fip LH SS)