Service History 692

Near Austin, TX 78738
Brandon
Job Details: 11/11/2019
REFRIGERATOR GE PYE22KSKSS "Arrived on site for customer complaint of noise issues, found evap thermistor was not connected to evap causing defrost issues, I reconnected thermistor and defrosted fan and ice build up, unit tested good."
Near Austin, TX 78734
Andy
Job Details: 11/11/2019
RANGE GE JS750DF3WW Arrived on site for range with front right burner issues. Tested and inspected unit and found failed burner. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78681
Paul
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived onsite for the refrigerator that’s not cooling in the freezer properly and has no ice or water dispenser functions working. I found the unit cooling when I arrived and the freezer was at 12 degrees. I found the condenser coil packed with hair. I removed the hair and the temp dropped to 0 degrees. I found the UI shorting out on certain selections. I skyped the office and got authorization from SC for the control kit. I installed the control kit and tested the unit. The UI was working and the dispenser functions but none of the sealed system would come on. I found the deli UI shorted out. I disconnected the deli UI and tested the unit and it was working as designed. I got authorization again from SC and replaced the cover. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78753
Scott
Job Details: 11/11/2019
DRYER MAYTAG MED5630HC0 Arrived on site for dryer rattling and making noise. Used to sound dampening pad under motor mount from truck stock. Unit is now quieter back to normal. No lint buildup at time of service job complete.
Near Austin, TX 78717
Lou
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMH75021HZ0 "arrived on site to Inspect microwave not heating. Upon further inspection, tested the unit with a cup of water for 30 seconds. After time, the water was still cold. I pulled the unit from the wall and removed the cover. I removed and replaced the magnetron, capacitor and diode and retested. Unit operated as assembled the unit and put it back in its space and retested. Unit continues to operate as designed. I advised the customer of my repairs. Job completed."
Near Hutto, TX 78634
Paul
Job Details: 11/11/2019
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for the dishwasher with the door seal catching when the door is opened and the racks are hard to pull out. I found the left side of the tub from the top to the middle pushed in and dented causing the issue with the door and racks. The tub assembly would need to be replaced to complete repairs. The customer stated the unit is less than two weeks old and wants to get the supplier to replace the unit instead of repairing it. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/11/2019
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to test unit for unit making noise. Found zip tie stuck in drain motor from sump and motor install. Removed zip tie test unit and unit test good job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/11/2019
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site for customer complaint of rust on the venthood, found rust everywhere. Called techline, they instructed me to tell customer to contact builder/installers Whirlpool at this time is not replacing unit. Sr7726332404"
Near Austin, TX 78729
Cliff
Job Details: 11/11/2019
WASHER WHIRLPOOL LST8244DZ0 "Arrived on site to diagnose a washing machine that is not completing cycles. Found failed lead switch preventing unit from spinning. Let’s switch will need to be replaced to complete repairs. Return date is set for 11/12/19.; ordrng 1 285671 (switch,lid)"
Near Robinson, TX 76706
Dylan T.
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW8000DW6 Arrived on site customer complaint was no water is going into the washing machine bad water valve replaced a part ran the unit in test mode everything went great all lines are dry customer was not at the house
Near San Marcos, TX 78666
Robert
Job Details: 11/11/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on job to drop off part.
Near Round Rock, TX 78681
Paul
Job Details: 11/11/2019
WASHER WHIRLPOOL MVWX655DW0 Arrived onsite for the washer with clothes not agitating and it’s making a loud noise. I found the wash plate stripped out causing the issue. I replaced the wash plate and tested the unit. The unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/11/2019
MICROWAVE JENN-AIR JMC8130DDS Arrived on site and tested operation. Customer stated unit will sometimes heat and other times not. Inspected switches and found interlocks worn causing excessive play in switches when cam depresses them. Interlock assemblies no longer available. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/11/2019
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of cooktop rust and uneven racks on cooktop, found rust and warped cooktop, I replaced cooktop, unit tested good."
Near Austin, TX 78729
Cliff
Job Details: 11/11/2019
DRYER WHIRLPOOL LGT8858DZ0 Arrived on site to diagnose a dryer that is not drying properly. Tested unit and found airflow being restricted by lint screen. Lint screen has wax build up from dryer sheets. Advised homeowner on proper cleaning up let screen to ensure efficient operation of dryer. No further repairs are needed and all is working properly.
Near Austin, TX 78759
David
Job Details: 11/11/2019
WASHER LG WT7100CW.ABWEUUS Arrived on site to diagnose a washer that was banging around when spinning. Checked suspension rode and found all are properly seated and no bends found. Checked bottom side of unit and found retaining bolt on the gearcase shaft and rotor slightly loose. Tightened the gearshaft nut tighter and retested. Tested the unit with a drum full of jeans and ran through a quick wash. Vibration is reduced and there is no squealing or banging noises. All is now working as designed.
Near Austin, TX 78745
Robert
Job Details: 11/11/2019
RANGE WHIRLPOOL WFC310S0ES0 Arrived on job for complaints of burners not shutting off. Found the switches burned and not regulating properly. Replaced switches and test.
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/11/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for left rear burner not igniting. Clean orifice and unit works properly.
Near Cedar Park, TX 78613
Lou
Job Details: 11/11/2019
MICROWAVE LG LMHM2237BD/01 "arrived on site to inspect damaged microwave plate. Upon further inspection, I found that the panel on the slide out plate was cracked. I removed and replaced the panel and tested the plate and it operated as designed. Job completed."
Near Austin, TX 78744
Richard
Job Details: 11/11/2019
WASHER MAYTAG MVWB765FW0 Arrived onsite for the washer not spinning. Ran diagnostics and found error code F0E5 out of balanced but all functions worked fine. Customer stated that it only happens on heavier loads. Ordering suspension rods. ; ordrng 1 W11130359 (suspension)
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/11/2019
WASHER LG WT5101HW "Arrived on site for customer complaint of rust on lid and dispenser, I took pictures, ordering lid and dispenser parts ; ordrng 1 MCK67395501 (LID)"
Near Hewitt, TX 76643
Dylan T.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Well don’t say customers complaint was door was not closing properly to shut off the light readjusted the door with the screw mount on the door open and close the door to show the customer everything else work great all Lines are dry
Near Lockhart, TX 78644
Scott
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW7500GW3 "Arrived on site ,replaced tub faucet switch . Ran diagnostics no error codes . All checked normal . Talked to customer and wet clothes only happen during bulk cycle . Instructed on proper loading on cycles . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
David
Job Details: 11/11/2019
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to diagnose a wall oven with a blacked out display. On arrival found screen blacked out and not able to,go to home screen or,perform diagnostics. Cycled power via breaker. Retested and display still had lines through it. Replaced display / console. Retested unit with new console and display is now functional as designed. No lines present. Call complete."
Near Georgetown, TX 78626
Thomas L.
Job Details: 11/11/2019
RANGE KITCHENAID KSEB900ESS3 Arrived on site for control panel displaying needing service and burners not working properly. Arrived to find control panel locked. Unlocked panel and tested ovens and burners. All operations were normal. The customer told me that the left corner of the control area was sparking and smoking. She also told me that there was a light crack in the glass cooktop. She also told me that three of the four burners do not work properly. Open control panel area to find no problems or indication of past problems. The light crack in the control panel is cosmetic.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/11/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for “not drying clothes” complaint. Inspected unit and found high limit thermostat to be blown. Removed and replaced high limit thermostat. Unit is performing as designed. Found venting blocked, as well. Instructed customer to have venting cleaned and to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78731
Cliff
Job Details: 11/11/2019
ICE MACHINE WHIRLPOOL KUIX505ESS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found faulty water filter. Homeowner will replace filter and contact the office if any other issues arise. No leaks were found today.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not heating properly, found heating element to be good and turning on in diagnostic mode, I explained to customer the drying expectations on a plastic tub dishwasher. Tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 11/11/2019
DISHWASHER KITCHENAID KUDS50FVSS0 "Arrived on site and found normal, heavy, light and quick clean lights not coming on. Placed unit into diagnostics and found no faults. After diagnostics I found all lights now functioning. Unit has a failing ui but the console is no longer available. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/11/2019
WASHER GE GTW460ASJ6WW "Arrived on site to replace gearcase, I was unable to remove agitator, customer requests RJ. ; ordrng 1 CNOTE (RJ ONLY) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near San Marcos, TX 78666
Robert
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on job for complaint of lights not working. Tested unit. Found that the light in the freezer was not working. Replaced module. Tested unit, unit test good. Job complete"
Near Killeen, TX 76549
Al
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived to inspect dishwasher door issues.Confirmed the complaint and R&R he strike.All water lines were dry at the time of service.Customer satisfied.
Near Austin, TX 78745
Robert
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4800XQ4 Arrived on job for complaints of unbalanced. Found the gearcase leaks oil and cam damaged will also need suspension.
Near Austin, TX 78746
Richard
Job Details: 11/11/2019
WASHER WHIRLPOOL WFW5090JW0 "Arrived onsite for the washer not working properly. Installed new timer , control, latch. Per tech line. Tested washer and it tested fine and no leaks detected. Complete"
Near Temple, TX 76502
Dylan T.
Job Details: 11/11/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site customer complaint was icemaker would not stop making ice and overflowing in the bin found Bin thermostat was bad replaced the part ran unit all lines are dry
Near Lockhart, TX 78644
Scott
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site ,replaced gear case . Ran diagnostic ,all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Tyler B.
Job Details: 11/11/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site for noisy unit. Unit was disconnected due to water damage in room. Once re installed will be called back; saved tckt
Near Austin, TX 78758
Tyler B.
Job Details: 11/11/2019
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for noisy unit. Ran unit and found pump unit thumping, found shaft for roller bent on mounting metal, was able to bend back down, replaced rollers with repair kit to insure corrections. Tested good"
Near Buda, TX 78610
Robert
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on job for complaints that water was pouring out of the ice maker. Tested unit. Found that the ice maker dispenser was not sitting properly. Re installed ice maker. Tested unit. Unit test good. Job complete
Near Austin, TX 78703
Wesley
Job Details: 11/11/2019
ICE MACHINE KITCHENAID UNKNOWN Arrived onnsite and found water level sensor cutting flow off too early. By passed sensor. Unit is now operating as designed. Advised customer on status.
Near Austin, TX 78749
Leonardo
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly. Found customer not using rinse aid. Advised customer to use rinse aid to help unit dry better job complete.
Near Round Rock, TX 78664
David
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF736SDAW13 Arrived on site to diagnose an icemaker not producing ice. Performed diagnostics on it. Found icemaker erroring out with E2 error and not able to find home position. Replaced icemaker and retested. Icemaker now passes diagnostics and fills. All is working as designed. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found failed evaporator fan motor and main control. Replace both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
David
Job Details: 11/11/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site to diagnose a dishwasher that was starting to loop 45 mins into a cycle repeatedly until stopped intermittently. Called Whirlpool tech line (SR7726338876) and performed diagnostics. Dishwasher did complete a diagnostic cycle as normal. Tech line requested a measure of the incoming hot water. Measured hot water at 148 degrees and rising. Per tech line the temp needs to be 120 - 125, and water temp must be reduced. The hotter temps will cause the OWI to fog up and think it’s covered in soap and will cycle to attempt to clear the soap, but can not unfog this way. hot water heater was almost on highest possible setting and was reduced. All is now working as designed and can only be tested with normal cycles at this reduced temp. Next step would be OWI replacement if issue persists. Call complete."
Near Austin, TX 78744
Richard
Job Details: 11/11/2019
WASHER WHIRLPOOL LSQ9010PW5 Arrived onsite for the washer not going through a cycle. During testing found that the the lid switch is broken and not allowing the washer to continue with the cycle. Quoted customer 45.96 parts and 189.99 labor. Customer wants to continue with the repair. Replaced lid switch and washer tested good and no leaks detected. Complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMH73521CS3 "arrived on site to inspect microwave display not keeping time. Upon further inspection, I found the display with the incorrect time. Customer demonstrated that when pressing the fan button, the time keeps changing and the unit won’t keep time. I removed and replaced the door and retested and the time continues to jump. I contacted Techline and spoke to Andy and he advised to order a new control per service pointer W10866910. Provided File #7726336711. When looking at the SP, I found that the part number for the control is different than the control I have with me. I am ordering the updated control and scheduled return service for 11/13/19. Unit left unplugged for safety per Techline.; ordrng 1 W10860347 (cntrl-elec)"
Near Austin, TX 78745
Leonardo
Job Details: 11/11/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for no power. Test unit and found melted wires at junction box. Black wire coming from wall was melted advised customer to get electrician to get wire fix job complete.
Near Austin, TX 78758
David
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to diagnose one a microwave that had a line / dead led panel on front door. On arrival screen was blanked out with a single line. Contacted Whirlpool tech line. SR7726335455. When checking pin outs on the control, they were labeled different then on the tech sheet, and may be a discrepancy. Cycled breakers and confirmed it is on a circuit alone. Tech line said to check the harness resistance, however the tech sheet and actual control boards are not lining up. Recommendation from tech like is to contact our vendor to test and confirm they are sending the correct parts. Per tech line we should order and replace the door and main control, and harnesses as well. Ordering W10508741 harness and W10902490 door cable.After reassembling Control and plugging things back in the lines are gone and functioning correctly. Customer did say this can be intermittent, but rarely stays on. Office to reschedule based on when we can get the parts.; ordrng 1
Near Cedar Park, TX 78613
Lou
Job Details: 11/11/2019
WASHER WHIRLPOOL WFW3090GW "arrived on site to inspect washer shaking/vibrating. Upon further inspection, I found that the shipping bolts were still in place. Removed the bolts and tested and the unit is operating as designed. I inside the cavity of the unit for any damaged parts and all checked good. No water leaks observed during service, job completed."
Near Austin, TX 78703
Wesley
Job Details: 11/11/2019
WASHER MAYTAG MVWC465HW2 Arrived onnsite and found faulty plug. Changed location unit is plugged in to correct issue of unit turning off during cycle. All checks good.
Near Belton, TX 76513
Arthur B.
Job Details: 11/11/2019
DRYER ELECTROLUX EFME627UIW Arrived onsite for customer complaint of dryer taking too long to dry. Tested unit and found no heat. Removed front to check element.Found element with no continuity. Removed and replaced element. Reassembled and tested. Unit heats and tumbles as designed.Advised to have house venting look over for better drying and air flow.
Near Austin, TX 78744
Richard
Job Details: 11/11/2019
WASHER MAYTAG MVWC415EW2 Arrived onsite for the washer making noise when spinning and agitating. During testing found that the gear case bearing is no good causing the cam to rub against each other. Need to replace gear case and cam assembly.
Near San Marcos, TX 78666
Robert
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on job for complaints of condensation in unit. Tested unit, found that the door to the unit was not sealing properly. Ordered new hinge and shim. ; ordrng 1 WP2201567 (shim) and 1 WP2254473 (hinge-door)"
Near Austin, TX 78748
Kevin
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found water is not dispensing, replaced water valve and water will now exit valve, it will still not dispenser though, coil reservoir inside of fresh food section is frozen. It will need to be five in order for dispenser to work again. If sewing does not restore dispenser function a new coil reservoir may be needed. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Thomas L.
Job Details: 11/11/2019
WINE COOLER KITCHENAID KUWA244PBS0 Arrived on site for no operation. Found unit is not running at all. Found that the thermostat has failed. Replaced. Unit now started but condenser fan motor is also defective and not running. Motor 4344630 shows no longer available. Will ask for parts research. Please let Tommy know results.; ordrng 1 4344631 (motor-cond) and 1 CNOTES and 1 PARTSRESEARCH and 1 TOMMYONLY
Near Luling, TX 78648
Scott
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for unit not starting . Ran diagnostics test . Long fill error ,hot water was off . Unit ran ran wash test completely. In talking to customer. They would pause unit and change load size or add to wash . Instructed to cancel current cycle then make changes and start load over . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78735
Luis
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for ice. Found unit over freezing in freezer,ran diagnostics compartment thermistor reading -22 Evap thermistor reading -38 actual temp -7° with setting at +2 called tech support ran test per tech support need to replace harness again,main control,ui control and cover that includes compartment thermistor. Sr#7726335622; ordrng 1 W11039890 (UI) and 1 W11099340 (UI CONTROL) and 1 W11204566 (HARNESS) and 1 W11333076 (MAIN CONTROL)"
Near Austin, TX 78744
Richard
Job Details: 11/11/2019
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer not turning off. During testing found that that the timer is not working properly. Replaced timer and tested dryer and it turns off on its own. Complete
Near Austin, TX 78739
Luis
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for moisture in fresh food and watery ice. Ran diagnostics found no power to ice box fan in diagnostics,ran unit through normal operation weak air flow,from ice box fan,due to failure of fan operation causing moisture on icemaker housing. Replaced main control and ice box fan ran diagnostics checked air flow good."
Near Austin, TX 78703
Wesley
Job Details: 11/11/2019
RANGE KITCHENAID KFGD500ESS04 Arrived on site and found unit operating as designed. Switched lower oven valve on to restore bake function. All else checks good.
Near Austin, TX 78737
Leonardo
Job Details: 11/11/2019
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site to test unit for gas smell. Test unit at regulator connections and all burners no leaks found at this time. Advised customer to get flexed line checked and gas line. Turned gas back off job complete
Near Harker Heights, TX 76548
Al
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived to inspect refrigerator freezing food and drinks.Unit will need a damper control to fix the issue.Ordering the part.Arrived and part was an oven control.Needs more work.Office to reschedule with customer.; ordrng 1 WPW10594330 (CONTROL DAMPER)
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not starting. Test unit and found door striker had come off the top not allowing the door to close. Secured striker test unit an unit test good job complete no leaks present at this time.
Near Marble Falls, TX 78654
James
Job Details: 11/11/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Arrived on site and tested operation. I found ice maker has failed mid harvest. Customer also asked about water pressure at dispenser. I found water just dripping from dispenser. Removed filter and found filter is ice cold and water not sloshing in filter. I found filter to be frozen causing low water pressure. Instructed customer to replace filter due to it has frozen. Tested voltage to ice maker and found to be good. Installed new ice maker and tested. Ice maker cycles properly. Instructed customer to dump 1st 2 batches of ice before use. Job complete
Near Salado, TX 76571
Arthur B.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW00 "Arrived onsite to install new compressor to top mount refrigerator from prior tech’s diagnosis. Upon rediagnosis, found control is causing unit to shut on and off intermittently. Removed and replaced control. Reassembled and tested. Found unit stays on and good frost pattern forming. No water source connected."
Near Cedar Park, TX 78613
Jonathan
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "Arrived on site for water dispenser dripping water. Customer stead he had attempted to flush and do 5 seconds on and 5 seconds off. Tested water dispenser and found air stuck in line. Removed inlet valve and water reservoir and installed new. Flushed system and monitored for water leaks. All tested good, no water leaks detected."
Near Austin, TX 78736
Kevin
Job Details: 11/11/2019
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site and inspected dryer and found internal temperature on medium with vent disconnected is 135-185 degrees. Temperature at exhaust is 135-155 degrees. Temp with vent attached raises to 212 degrees. Spoke with techline and they said this is due to a restricted vent 7726338594. Dryer is operating as intended, job complete"
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/11/2019
DISHWASHER FRIGIDAIRE FFCD2413US2A "Arrived on site for “tracks faulty and wheels caught” complaint. Inspected unit and found upper slide rails bent. Ordering new rails. No leaks detected, at time of service. Return for repairs on 11/14.; ordrng 2 154597801 (slide)s"
Near Round Rock, TX 78664
David
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL KSSP48QHS00 "Arrived on site to diagnose a built in refrigerator that makes a loud humming sound periodically. On arrival the unit was quiet as normal operation should be. Possible causes can be the Evap fan or the compressor / condenser fan. As the unit was not emitting the noise at the time of service, customer did not want to proceed with any proactive repairs as we can not identify the source of the noise. If the issue comes back they will call us again.
Near Austin, TX 78748
Leonardo
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace frame and panel. Replaced both parts test u it and unit test good job complete
Near Lorena, TX 76655
Dylan T.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site customer complaint was not making any ice she previously told me that it all froze up and she cleaned it out told her she needs to unplug the fridge wait a minute and plug it back in put it through test mode icemaker cycled everything worked all lines are dry
Near Georgetown, TX 78628
Jonathan
Job Details: 11/11/2019
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to install previous order parts. Removed all damaged part and installed new. Tested unit, all tested good."
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for “freezing on back wall of freezer and no cool in fresh foods” complaint. Inspected unit and found defrost sensor opened on diagnostic test, but reading correctly, at board. Spoke with Bruce, at techline(Ref# 7726335294). Changing high power board. No leaks detected, at time of service. Return for repairs on 11/13.; ordrng 1 W11212392 (cntrl-elec)"
Near Kyle, TX 78640
Robert
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job for complaints of dishwasher not staying on. Tested unit. Found that the outlet is the issue. Switched to other outlet. Unit was running with no issues. Customer asked us to leave plugged into good outlet. Advised customer to call builder for the outlet fix. Job complete
Near Austin, TX 78704
Luis
Job Details: 11/11/2019
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site for no water dispensing. Tested dispenser no water removed drawer diagnosed frozen water line. Changed settings to allow water line to thaw recommended changing temp setting
Near Luling, TX 78648
Scott
Job Details: 11/11/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not going into spin cycle . Ran diagnostics got error code for long drain . Found customer has hose leading to back yard and is not allowing water to flow properly leaving water in tub . Instructed customer on drain situation and how to correct it . No water leaks detected at time of service . Job complete .
Near Austin, TX 78732
Andy
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL KDFE104DSS5 Arrived on site for dishwasher not closing properly. Tested and inspected unit and found issues with hinges. Made adjustments to hinges and tested unit. All operations are normal. No water leaks present at time of service. Customer paid in full by check.
Near Marble Falls, TX 78654
James
Job Details: 11/11/2019
REFRIGERATOR FRIGIDAIRE LGHX2636TD Arrived on site and found water disconnected due to a leak. Customer stated previous service company stated it needed a valve due to seals leaking but never returned. Verified leak at valve at ice maker tubing connection. Unit will need the ice maker fill line and water valve to repair properly. ; ordrng 1 218976822 (WATER LINE)
Near Killeen, TX 76549
Al
Job Details: 11/11/2019
DRYER MAYTAG MED5630HC0 "Arrived to inspect front load dryer not working properly.I ran diagnostics test mode and unit had no error codes.Unit heats, tumbles and vents properly.Customer complaints the display becomes foggy after they’ve dried 3-4 loads.Customer advised they brought the unit OPEN BOX from Lowe’s and are simply not happy with the performance of the unit.Job complete"
Near Leander, TX 78641
Jonathan
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator door having dent. Identified damaged on door. Found dent on top right hand corner ( see SD-QUICKPIC). Removed damaged door and installed new. Tested door operation, all tested good. No water leaks present."
Near Georgetown, TX 78633
Al
Job Details: 11/11/2019
MICROWAVE MAYTAG MMV4205DS1 Arrived for a 2/2 on microwave and unit was working properly.Customer opted not to get service at this time.NO PARTS INSTALLED
Near Georgetown, TX 78633
Al
Job Details: 11/11/2019
OVEN MAYTAG MER8700DS1 Arrived to inspect range not reaching temperature.Confirmed the complaint and removed and replaced the bake element.Reassembled and unit tested as designed.
Near Andice, TX 78628
Jonathan
Job Details: 11/11/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for range oven not heating to temperature. Performed temperature on bake mode at 350°. Measured first 3 cycles and found average temperature at 352°. Adjusted bake temperature up to 450° and found reaching temperature. Tested cooktop burners, all tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on job for complaints of water dripping from dispenser. Tested unit. Found that silicone spray is needed to seal connector on top of refrigerator door. Ordered spray. Spoke with Melissa about filter and also talked to builder.; ordrng 1 4084-03 (silicone,spray)"
Near Austin, TX 78748
Kevin
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and found frost in freezer from an air gap. Inspected gasket and did not find any tears or failures. There is a large gap between the refrigerator outer cabinet and freezer liner. Filled gap with silicone and requested that customer continue to monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 11/11/2019
WASHER GE GTW680BSJ2WS "arrived on site to install previously diagnosed and ordered part. Due to the washplate bolt shearing off, I reordered the gearcase. I removed and replaced the gearcase and reassembled the unit and tested. Unit operated as designed with no water leaks observed during service. Job completed."
Near Killeen, TX 76542
Al
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived to inspect microwave clock issues.Called Whirlpool Tech line and spoke with KATHY SR#7726332406.Discovered the unit is operating properly and clock fails to keep proper time 3-4 times yearly.Unit is on an arch fault breaker and will need to be changed to a standard breaker instead.Customer to seek an electrician for repairs.Microwave operates as designed.Job com
Near Killeen, TX 76542
Al
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived to install previously ordered part.R&R reservoir and unit began operating as designed.All water lines were dry at the end of service.Job complete
Near Austin, TX 78731
Cliff
Job Details: 11/11/2019
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found defrost failure due to failed controls control kit will need to be installed to complete repair. Return date is set for 11/14/19.
Near Temple, TX 76502
Arthur B.
Job Details: 11/11/2019
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not lever and bouncing around. Ran diagnostics and found error F0E5 (Off Balance). Cleared error codes and calibrated unit. Unit completed successfully. Advised customer on how to load unit and how much soap to use to prevent off balance. No other issues found. All water connections were dry attime of service.
Near Austin, TX 78739
Kevin
Job Details: 11/11/2019
DRYER MAYTAG MEDX655DW1 Arrived on site and found motor centrifugal switch is not engaging unless start button is held down for 10-15 seconds. Spoke with techline and they recommended replacing motor. 7726335840 a new fan blade may also be needed if the original shatters while replacing motor. Motor is covered under 10 year warranty. Spoke with SP Office will attempt to see if repair will be covered by Maytag. Collected service visit fee in case they don’t; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Austin, TX 78754
Scott
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived on site for leaking under dishwasher after repair . Found unit is leaking from diverter motor . Will need new sump . Please put call ASAP . No other leaks detected at time of visit .; ordrng 1 W10837026 (pump&motor)
Near Leander, TX 78641
Jonathan
Job Details: 11/11/2019
REFRIGERATOR LG LMXS30796S Arrived on site for refrigerator outer door not staying latched. Inspected latch and found bracket that holds spring in place is broken. Schedule return for Monday the 18th. ; ordrng 1 AEJ73440302 (HOLDER ASSEMBLY )
Near Austin, TX 78738
Brandon
Job Details: 11/11/2019
WASHER WHIRLPOOL MHW5630HC0 "Arrived on site for customer complaint of quick wash not working, I ran entire quick wash cycle, unit tested good, instructed customer to use cleaner on unit."
Near Hays, TX 78610
Robert
Job Details: 11/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of leaks. Found the leak from supply hose at valve under sink. No additional leaks detected.
Near , TX 78640
Richard
Job Details: 11/11/2019
MICROWAVE WHIRLPOOL WMH32519FS Arrived onsite for the microwave making a popping noise. Took microwave down from the wall and ran microwave and heard the popping noise. Took microwave apart and found that the capacitor and diode were no good causing the issue. Also found that the magnetron also had burn marks as well. Replaced capacitor and diode and magnetron and put microwave back on the wall and microwave tested good . Heating good. Noise is gone. Complete
Near Austin, TX 78702
Wesley
Job Details: 11/11/2019
DRYER LG DLEX3700W.ABWEEUS Arrived on site and found unit operating as designed. Dryer is functioning properly. Unit performance is being affected by over 25 feet of exhaust venting. Verifying some motion at exit but advising that unit is unable to provide a sufficient sensor dry due to backflow. Advising that function can be restored if external vent blower is added to exhaust. All else checks good.
Near Round Rock, TX 78681
Paul
Job Details: 11/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the mullion, plate, and the deli control harness. I found the black wire open in the harness. I tested the unit and found all functions working as designed.
Near San Marcos, TX 78666
Robert
Job Details: 11/11/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on job for complaints of smell of gas. Tested oven heating to Etp. No gas smell at this time customer agreed no gas smell.
Near Austin, TX 78729
David
Job Details: 11/11/2019
WASHER MAYTAG MVWC565FW2 Arrived on site to diagnose a washer that was banging around during spin. Ran diagnostic cycle and found vibration during spins. Ran a calibration and retested unit and found vibration has lessened. There are no error codes present. Unit is a lighter unit and does have some vibration during normal operation. Unit is working as designed.