We serviced a
WHIRLPOOL OVEN
Model RBD305PDQ14
Near Lampasas, TX 76550
Al
Job Details: 06/25/2021
Arrived on site and inspected double wall oven with ribbon not connected and latch not engaged errors. Customer advised he recently had a local company come out and send the board off to be rebuilt. When the unit came back the ribbon connections was damaged not allowing it to communicate with the main control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lampasas, TX 76550
Al
Job Details: 06/25/2021
"Arrived on site and inspected ice maker water filling issues. Confirmed the complaint and found he heater mounted on top of the ice maker was defective. Removed and replaced it and confirmed the valve was working. Reassembled and unit tested as designed and filled the ice maker without any issues. Customer satisfied, JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Austin, TX 78758
Justin
Job Details: 06/25/2021
Arrived on site for a range leaking gas. Upon arrival the customer stated he had a plumber checking on a major gas leak on his dryer. During this he checked his range and he found a minor leak in the range. I used my leak finder and could not detect any leak and could not smell any gas coming from the unit. I found the unit working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kingsbury, TX 78638
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not allowing water through unit, upon inspection found the unit did allow some water through but not enough, replaced valve and found the unit still did not receive enough water, I tested pressures at the wall and saw the hot at about 120 and cold at 50-60. Customer will correct as well. Complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78752
Wesley
Job Details: 06/25/2021
called Techline and spoke with Anthony. Unit is not heat cycling, will heat for the first cycle but wont continue to heat, replaced the cycling thermostat. Symptom unchanged, however unit operates as designed when pulled out from the wall with a straight air vent attached. Advised Maintenence in the event of ongoing symptom, vent must be shortened and straight as possible and duct must be free of debris and other blockage."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
Justin
Job Details: 06/25/2021
"Arrived on site for a washing machine not spinning, washing, nor draining intermittently. Upon further inspection I found the actuator had come off the cam. Per service pointer W11531483 we will need to replace the actuator. I temporarily fixed the issue and put the unit into diagnostics mode. I found stored error codes F7E6 for motor fault. I cleared the error codes and ran a test cycle. I found the test cycle ran through as designed. I then individually activated the spin and agitate. I found both working as designed. I am ordering the actuator and office will need to reschedule. ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hutto, TX 78634
Tommy
Job Details: 06/25/2021
Arrived onsite for previously diagnosed parts. Upon arrival found hinges both tested good with resistance. Found unit interlock assembly switches not making proper contact unless forced. Ordering interlocks as well as cavity light.; ordrng 2 W11033422 (Interlocks)s and 1 W10795595 (Light cavity)
We serviced a
GE MICROWAVE
Model JVM3160RF2SS
Near Austin, TX 78734
David Z
Job Details: 06/25/2021
Arrived on site to install previously diagnosed interlock switches to resolve microwave popping breakers. Replaced all 3 interlock switches and tested. Found unit running properly. Tested with a cup of water and verified unit heating. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/25/2021
"Arrived on site for dryer having long dry times. Customer stated that failure occurred after having roof replaced and venting has been cleaned by Venttex. Inspected unit and work area. Performed air flow test and found red light, bad air flow. Removed vent and tested, found green light for good air flow. Reinstalled vent and tested again and found restriction in air flow through venting. Spoke with customer on air flow. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Georgetown, TX 78628
Cliff
Job Details: 06/25/2021
Arrived on site to diagnose a refrigerator that is leaking from rc. Found rc evap drain frozen over and thawed drain. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lockhart, TX 78644
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not allowing flame. Upon inspection found the unit was broken in two places, replaced both orifice holders and tested unit. All functions returned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Austin, TX 78747
Kevin
Job Details: 06/25/2021
"Arrived on site and sound strike on washer lid is broken, after replacing it ran a diagnostic cycle and confirmed washer is operating normally, job complete"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 06/25/2021
"Arrived onsite to inspect unit for not turning, upon inspection found the unit did not turn without assistance, tested voltage and found the right side dropped voltage by 60v. Customer must have electrician out. Complete"
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Dale, TX 78616
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit was heating normally, customer was having issues with the units heat dropping during cooking, tested all element and oven. All functions worked normally. Complete"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Austin, TX 78759
Justin
Job Details: 06/25/2021
Arrived on site to install previously diagnosed parts. Upon arrival the breaker to the oven was already off. I installed the new fuse and then preheated the unit. The unit was now heating and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHEXTD00
Near Austin, TX 78748
Kevin
Job Details: 06/25/2021
Arrived on site and found water dispenser pressure is very weak. Removed water filter and dispenser is working properly. Cycled icemaker and motor is running properly and valve turned on but it did not fill with water. Found Icemaker fill tube is frozen used steamer to clear it and icemaker will now fill properly.. Recommend it to homeowner that water filter be replaced Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
"Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the unit has been running for 24 hours but is room temp in both sections. I found both RC and FC fans running as well as the condenser fan. I found 2.4 amp draw at the compressor and the compressor is extremely hot to the touch and does not sound right while running. I am ordering the compressor, 3 way valve, drier and both evaporators for repair Office to R/S due to part availability. ; ordrng 1 W10865322 (RC evaporator) and 1 W11035643 (FC evap) and 1 W11025999 (Compressor) and 1 W11109499 (Drier) and 1 W10865727 (3 way valve) and 1 W10913906 (Coupler) and 1 OILLESSGUAGES (Oil less GUAGES)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details: 06/25/2021
"Arrived onsite and used gearcase and spin basket and control, however drain pump is burnt out and will need drain pump to repair. ; ordrng 1 W10919003 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Georgetown, TX 78633
Lou
Job Details: 06/25/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and per previous techs diagnosis, I removed and replaced the hv drier and FC evaporator. Using my black light, I found that the evaporator had leaked refrigerant. Vacuumed the system for approximately 20 minutes and pressures held. Installed 7.50oz of R134a refrigerant and monitored pressures and watched the frost pattern on the FC evaporator. Evaporator had a good frost pattern. During this time, I removed and replaced the filter housing and checked for leaks. No leaks found. Unit continued to hold pressure in sealed system. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Wesley
Job Details: 06/25/2021
Arrived onsite and replaced water valve for leaking from the dispenser issue. Unit is now operating as designed. Advised maintenance to replace filter in event of repeat failure.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for no sound. Unit freezing not operating correctly. Found lost communication error. Replaced board test unit and unit test good job complete.
We serviced a
LG WASHER
Model WT1101CW
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/25/2021
"Arrived on site for washer filling with water with unit powered off. Inspected unit and work. Tested operation and verified failure. Found cold water valve solenoid stuck open and will need to replace inlet valve assembly to repair. Found house hot water valve not turning off. Turned water off at street. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation. All tested good, no water leaks detected.
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVW/A2
Near Austin, TX 78746
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of unit not heating, found failed heating assembly, I replaced heating assembly, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/25/2021
Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Tested all four burners and they were heating as designed. Tested bake and broil and both elements heated as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Jacob
Job Details: 06/25/2021
Arrived onsite for unit have extra frost inside of the freezer. Upon further inspection found that the seal on the door had some how been knocked off. Re attached the seal. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78729
Justin
Job Details: 06/25/2021
"Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the unit will make a very loud noise during the final spin, and when the shifter activates. I put the unit into diagnostics mode and found no stored error codes. I then ran a service cycle and it ran through as designed with no noise. The customer then informed me it was an intermittent issue. I individually activated each component and ran the high spin/agitate for a while and could never replicate the noise. I gained access to the bottom of the unit and found everything looking as designed. I called techline and spoke to Kathy and received SR# 7731092827. Kathy recommend to replace the belt and they have been seeing issues with this. I replaced the belt and the unit was still working as designed. Call complete."
We serviced a
UNKNOWN DRYER
Model NED5800HW0
Near Round Rock, TX 78665
Tommy
Job Details: 06/25/2021
Arrived onsite for dryer with no power. Upon arrival found unit block had 248 going on found unit control had power and removed door and got to thermal fuse found thermal fuse was good. Unit control is not sending power throughout unit ordering control and UI to be replaced. Office to reschedule upon arrival of parts.; O-emld tckt
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Jarrell, TX 76537
David S
Job Details: 06/25/2021
"(Tw) Onsite for dryer drum not turning. Found belt had come off. Found pulley and motor in good condition. Replaced belt, tested, unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78751
Leonardo
Job Details: 06/25/2021
Arrived on site to replace module and ui. Replaced both parts programmed unit test unit and unit not responding. Will order new module and ui again office to reschedule. ; ordrng 1 Wpw10396615 (Ui)
We serviced a
WHIRLPOOL DRYER
Model WED95HEDC0
Near Austin, TX 78746
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of unit making a squeaking noise, found unit needs dryer repair kit. I replaced repair kit, unit tested good,
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Austin, TX 78746
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of unit leaking at times, and not all cycles working. Found F8e1, f8e3, f8e0, F6e3, found failed water valve and to much soap being used. I replaced water valve, unit tested good
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78735
Brandon
Job Details: 06/25/2021
"Arrived on site for customer complaint of left leg not level, I was able to level unit, everything tested good."
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BB01
Near Austin, TX 78728
Justin
Job Details: 06/25/2021
Arrived on site for a range with a knob not turning. I found the right knob not budging at all. The valve was stuck and needing replacement.Call complete.
We serviced a
WHIRLPOOL DRYER
Model MGD5770TQ0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/25/2021
Arrived on site for dryer not drying. Inspected unit and work area. Performed air flow test and found yellow light for minor restriction in air flow. Monitored flame through cycles. Found element cycle off for 39 seconds and on. Found around fifth or six cycle ignitor with glow but no flame. Disassembled unit and bypassed door switch. Measured amp draw to igniter and found 4.7 amps at its highest. Powered unit off and test coils and found 3 prong opened. Will need to replace coils to repair. S Removed failed coils and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS03
Near Georgetown, TX 78628
Cliff
Job Details: 06/25/2021
Arrived on site to diagnose a refrigerator that has uneven doors. Found unit not leveled at time of installation. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/25/2021
"Arrived on site to install previously diagnosed parts. Customer had bought a new stackable washer dryer set and the appliance I was there to work on was in the hallway. Unhooked stackable and connected the washer I was there to repair. Removed dust cover, splutch kit, and belt. Installed new dust cover, splutch kit, and belt. Removed suspension rods and installed new suspension rods. Placed in diagnostics and ran calibration. Placed in diagnostics and ran a full auto diagnostics cycle and washer is running as designed. No leaks detected."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Hutto, TX 78634
Tommy
Job Details: 06/25/2021
Arrived onsite for washer not operating no power.upon arrival found unit control was damaged and control panel not responding to touch replaced both and found valve on cold side not opening correctly. Replaced all three and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78759
Justin
Job Details: 06/25/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated things in the RC started getting soft and ruining faster. Also that some condensation build up was appearing in the FC. They were still having low ice production too. I checked the temps and found the FC at 13?F and the RC at 50?F. I gained access to the FC evap and found a good frost pattern. I found several inches of ice build up on the RC evap cover, and frozen water on the bottom of the RC. I put the unit into diagnostics mode and found thermistors passed, all fans and airflow components working properly, put the defrost in basic mode, and found the defrost working as designed. I then gained access to the control and ohmd out the thermistors. I found the RC thermistor at 9.8k (reading roughly 30?F, which is about accurate due to ice), the FC thermistor at 4.9k (reading roughly 50?F, which is roughly correct after door being open and defrost activated), and the RC evap thermistor at 25k ohms (reading roughly -5?F, which is more than likely accurate due to the amount of ice build up). I gained access to the drain tube due to the sheet of ice on the bottom of the RC. I found it slightly clogged and cleared it. This indicates a possible UI and control issue. I am ordering the UI and will return with all other parts. Return tech to install UI and Control. They will also need to gain access to the RC evap to check if the thermistor has correct placement, for this could also cause the issue. I advised the customer they will need to keep the cooling off at least 48 hours before service to thaw out ice. I had them sign the defrosting refrigerator waiver. Office to reschedule. ; ordrng 1 W11089931 (UI) and 1 Autho (Autho on UI and Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring, took one picture. A new actuator will be needed to correct the issue; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78626
Tommy
Job Details: 06/25/2021
Arrived onsite for refrigerator still freezing goods. Upon arrival found settings and loading done incorrectly. Adjusted and spoke with customers on settings job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78717
Kayman
Job Details: 06/25/2021
Arrived onsite for dishwasher with spray arms not spinning and not cleaning. Upon inspection I found F4E3 stored in the unit. I replaced the sump and motor and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mustang Ridge, TX 78610
Al
Job Details: 06/25/2021
Arrived on site and dishwasher with F6 E1 error. Confirmed removed and replaced it and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78758
Wesley
Job Details: 06/25/2021
Arrived onsite for unresponsive console and replaced the console to repair. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78704
Brandon
Job Details: 06/25/2021
"Arrived on site to replace failed valve, bin thermistor, and fill line, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Austin, TX 78732
David Z
Job Details: 06/25/2021
"Arrived on site to diagnose dryer that was not fully drying clothes. On arrival the customer showed me the most recent load that they had run. Found that towels and heavier items were slightly damp. Checked settings and found the ecoboost option was on, which will reduce the heat and leave some items slightly damp. Advised customer on functionality of the eco boost setting. Checked for airflow restrictions and did not find any airflow restrictions and good flow with vent tester. Found all items working as designed, just slightly damp due to eco boost setting. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Round Rock, TX 78664
Tommy
Job Details: 06/25/2021
Arrived onsite for previously diagnosed parts. Replaced bulbs and unit is now operating as designed. Job Completed.
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Leander, TX 78641
Kayman
Job Details: 06/25/2021
Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is working and preheating as designed at this time. Job compete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
Arrived onsite for unit not making ice. Looked at the ice maker and noticed that the bin of ice maker still had ice stuck in it. Checked test 56 and got E5 error timed ice making. Replaced ice maker. Rest breaker for the unit. Tested unit. Did not have error code back. Tested Filling with water and harvested. Ice maker working as designed. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78741
Brandon
Job Details: 06/25/2021
"Arrived on site to replace compressor, filter drier, and coupler. After replacing, unit would not hold vacuum, I heard a very faint hissing noise coming from refrigerant line feeding filter drier. I bubble tested my welds, that tested good, I was not able to gain access to where the leak was coming from.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU0
Near Waco, TX 76706
Tyler
Job Details: 06/25/2021
"Arrived on site for dishwasher not cleaning dishes. Upon arrival verified 120 connections to all components needed to operate unit. After further inspection I found drain line under sink was never properly raised. Also found a lot of food on and around dishes, indicating they are being properly rinsed off prior to being put in the dishwasher. Found spray arm slightly clogged with water debri. Was able to remove clogs. Rerouted drain line.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
David Z
Job Details: 06/25/2021
Arrived on site to install previously diagnosed external drain pump to resolve unit not draining. Replaced external drain pump and retested unit. Verified everything is powering on. Ran a normal ice making cycle and verified unit is filling and draining properly. Verified frost pattern on chill plate. Unit is now working as designed with no water leaks found. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Round Rock, TX 78665
Tommy
Job Details: 06/25/2021
Arrived onsite for vent hood not operating as designed. Upon arrival found unit was operating as designed customer was surprised unit grease trap was covered and unit had some oil on outside to touch. Spoke with customer on regular maintenance and cleaning and how too.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78665
Tommy
Job Details: 06/25/2021
Arrived onsite for dishwasher not drying correctly. Upon arrival found unit was operating as designed customer wasnt using rinse aid and also had hard water stains on unit. Spoke with customer on importance of rinse aid for drying and using vinegar to help with hard water stains. Job Completed.
We serviced a
KENMORE MICROWAVE
Model 790.4888311
Near Leander, TX 78641
Kayman
Job Details: 06/25/2021
Arrived onsite for microwave door handle loose and not able to use the unit. Upon inspection I found the glass to the door shattered.
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDS
Near Austin, TX 78732
David Z
Job Details: 06/25/2021
Arrived on site to follow up on cooktop with several burners having a hard time igniting. Drilled out 2 screws. Replaced both right side orifice holders and burners due to stripped screws due to rust. Replaced screws with new screws. Tested unit and verified its working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Justin
Job Details: 06/25/2021
"Arrived on site for a refrigerator with no cool. The customer informed me they had another company service the unit already stating it was a compressor issue, and the other company advised reaching out to WP for repair. I checked the temps and found the FC at 50?F and the RC at 53?F. I gained access to the evap and found a ball of ice on the cap tube. This indicates a failed SS. Ordering compressor, evap, lok ring kit, access valve, and UV-drier. No fee collected due to concession WXBXSXBAPL1. Requesting SS tech and 2 hour job. Office to reschedule. ; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W11506635 (Service Tap) and 1 WPW10143759 (UV-Drier) and 1 LokRingKit (Lok Ring Kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for handle to the freezer being loose. Looked at the handle. Handle needed screws from underneath tight. Tighten the screws. No issues at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JMH00
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for flames bing high to the unit. Looked at the unit and found that the burner caps were all missing and the shield inside of the oven was missing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
"Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good, no issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for not staying consistently functioning. Would shut off or be dark but still cool. Checked the UI pantry board and there is nothing wrong with the control. Wasn?t able to get symptoms to shows. Spoke with CS on a fix of the unit. Went ahead and changed out the power board. Replaced power board. Unit turned on with no issues. Did let customer know to monitor if issues continues. No other issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBCS24RSSS04
Near Kingsbury, TX 78638
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection I found the unit clicking and not starting compressorOffice to reschedule ; ordrng 1 W11123481 (capacitor) and 1 WP4344776 (start-dev)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cedar Park, TX 78613
Kayman
Job Details: 06/25/2021
Arrived onsite for dryer making whooshing noise. Upon inspection I found the unit would make a low pulsating humming noise while rotating but would hum about every 3 rotations of the drum. I dis assembled the unit and inspected all support idler wheels and blower. All checked good. The customer had concerns of the unit not cycling properly. I found the outlet thermistor out of range so I replaced. I could not pinpoint the noise so I called techline. They recommended replacing the motor and installing a noise reduction kit. I am ordering the W11378591 sound reduction kit and tech lines SR#7731097963 Drew. I recommend checking the drum for warping on return visit and replacing the blower wheel with the motor. ; O-emld tckt
We serviced a
GE MICROWAVE
Model JVM1630CJ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/25/2021
Arrived on site for microwave not heating as well as it use to. Inspected unit and work area. Performed temperature test and measured amp draw. Placed 8 ounces of 71? water in microwave and heated for 1 minute. Found amp draw 14 amps and temperature of water was 141?. Found all specs with range. Found customer keeping food cover in unit that has magnets on it that is covered with plastic. Would not recommend to use food cover with magnets. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78731
Kevin
Job Details: 06/25/2021
"Arrived on site and found evaporator drain tube is clogged and water is dripping out of air vent on drain tube. Sent a video to SW, after clearing it drain is operating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not getting water. Found water supply was twisted not allowing to get water in when last tech push unit back in. Secured water line test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Austin, TX 78739
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for water coming in to the unit when unit not being used. Found fill valve not closing all the way allowing water to drip into tub. Replaced valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
Arrived onsite for unit making a little bit of noise during operation. Tested unit. Heard slight buzzing noise. Upon further inspection. Found that the exit of the blower housing was causing a slight rub making a buzzing noise. Used pad from truck stock to isolate the noise. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Austin, TX 78730
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected refrigerator and found Icemaker is leaking, a harness that enters the cabinet as water dripping from it, and there is an unknown leak behind refrigerator trailing down dripping from a waterline. Took multiple pictures and sent them to SW, attempted to lower refrigerator to pull it forward and raising front feet does not lower fridge wheels to the floor.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
Arrived onsite for visibly failed or broken lid latch. Upon inspection I found the lid strike broken. I replaced the strike and ran auto diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/25/2021
Arrived onsite for refrigerator with water from freezer dropping into RC. Upon inspection I found the FC floor with a sheet of ice formed over the drain. I cleared out all the ice to verify flow down the drain. I verified flow down the drain and could not find any mechanical failure. I explained that leaving the door open or if stuff in the freezer keeps the door from shutting it can cause ice to form over the drain. The unit is working as designed at this time. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Uhland, TX 78640
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump not coming on. Found drain pump getting power but not responding. Replaced drain pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
Arrived onsite for refrigerator not cooling well in the RC. Upon inspection I found the unit powered off. I tested the heaters resistance and it showed in range. I checked voltage at the ADC and it checked good. I turned on the unit and found a frost pattern forming on the evaporator. I inspected the drain tube and found the duck bill drain cap clogged. I i cleared the duck bill the cap to allow water to flow through. I advised the customer that with the unit being located in the garage it can cause issues with cooling especially in the summer months. Everything checks good electrically and mechanically. I advised the customer to monitor the unit over the next few days to ensure it restores to proper temps. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78664
Tommy
Job Details: 06/25/2021
Arrived onsite for dishwasher not cleaning dishes or getting water.upon arrival found unit was getting water but diverter could not find position. Replaced unit sump and motor and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW7336JS0
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
Arrived on site for filter falling out . Found rear bracket slightly bent causing tab to get bent and not keep filters in place . Straightened bracket . Ordering filters call to set return ; ordrng 3 W10169961A (Filter)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for frost build up on RC evap. Found left side was frosting up again. Tested fresh food damper and damper tested good. Thermistors were in range with temps. Heater tested good. Found gasket was missing from damper causing air leak. Applied permagum to seal air leak. Replaced evap motor with thermistors as a precautionary. No leaks detected. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC8127DDS
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
"Arrived on site to test unit for not heating. Found bad mag and cap. Replaced mag, cap and diode. Tested unit, unit is now heating as designed.
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Austin, TX 78729
David Z
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator not cooling. On arrival found the compressor on the unit was not running. Compressor also cold to the touch, so no evidence of it running. Checked voltage at inverter and found good AC and DC voltages, but compressor not kicking on. Ordering new inverter to resolve. ; ordrng 1 WR87X29409 (Inverter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Seguin, TX 78155
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken wheel, upon inspection found the unit had broken at the adjusters. Replaced with the new adjuster and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Matthew
Job Details: 06/24/2021
"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS1
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to perform maintenance for ice machine. Cleared bin and started cleaning cycle at customers request. No further work needed at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan M
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door and control and tested the unit. Unit is seemingly working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2550VEW01
Near Waco, TX 76705
Jonathan M
Job Details: 06/24/2021
Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.730723
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected ice maker not producing ice in a French door refrigerator. Confirmed the complaint through test 56 and found the ice maker lost home position. Removed and replaced it and unit was harvesting upon departure. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 06/24/2021
"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"
We serviced a
GE REFRIGERATOR
Model ZISS42DYS
Near China Spring, TX 76633
Jonathan M
Job Details: 06/24/2021
"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/24/2021
"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Clifton, TX 76634
Tyler
Job Details: 06/24/2021
Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)
We serviced a
ROPER OVEN
Model 911.4838589
Near Holland, TX 76534
Al
Job Details: 06/24/2021
"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78738
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Killeen, TX 76543
Al
Job Details: 06/24/2021
"Arrived on site and inspected front load washer with door locking issues. Customer advised hed have to trip the breaker, wait 2 hours and door would unlock. I confirmed the complaint and removed and replaced the latch and unit tested as designed to customers satisfaction. JOB COMPLETE"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"