Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.

Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete

"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."

"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"

Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)

Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"

Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)

Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)

Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.

"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."

Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.

"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."

"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"

"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"

Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete

"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"

Arrived on site and to inspect range heating and door issues. Confirmed the door handle screw was missing keeping the door from activating the door switch which was keeping the unit from reaching set temperatures. Used a screw from personal stock to secure the door and preheated the range to 350 and unit reached set temperature in allotted time. Job complete

"Arrived on site for no,cool. Compressor and fans running,removed fresh food evaporator cover found dye in cover and on inlet tube of evaporator diagnosed a leak at fresh food evaporator. Ordering a new evaporator ; ordrng 1 W11553229 (Fresh food evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve)"

"Arrived on site to diagnose dishwasher that is beeping and not starting loads. Found error codes F10E2, F8E4, F9E1. Ran unit with float switch removed from tray. Unit ran, but found it leaking water from the heater, which is running into the float tray. Also found error for vent motor. Ordering heater and vent motor to resolve errors. Office to schedule when all parts present. ; ordrng 1 W11537778 (Heater) and 1 W11416460 (Vent Motor) and 1 W11545539 (Vent Gasket)"

"Arrived on site to install previously diagnosed parts. The customer advised that he was having the same issue on his other refrigerator for his ice getting caught in his ice chute as his other refrigerator and that we were supposed to fix that too. I had called whirlpool on his other refrigerator and had the same prognosis for this refrigerator. I called Whirlpool Techline and spoke to Joel SR# 7732480682. He referenced service pointer W10647960. They advised that the issue with his refrigerator was a customer usage issue and not an issue with the refrigerator. He said the ice door needs to be fully pressed all the way to the back wall when calling for ice to allow the maximum amount of airway for that ice to travel down. I was advised not to replace any parts on the unit. Customer advised that he wanted parts replaced due to ongoing issues and did not believe the issue to be a customer usage issue. Replaced water valve, ice door, and connector and tested the unit. The end began to work as designed with no leaks present. The unit does not have any ice at this time so could not verify whether that was working properly or not. Told the customer they will need to allow ice to be made and test it from there to see if anything else is going on with the unit. Call complete.; used 1 W11423787 ( Ice door) from stock"

Arrived on site to test unit for not cooling properly and very low ice production. Found unit is leaking refrigerant from heat exchanger. ; ordrng 1 W10309994 (Compressor) and 1 2003002 (Heat exchanger) and 1 WP2004545 (Drain pan heater) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 4388574 (Evaporator)

"Arrived on site to inspect unit for not turning without a extreme scratching sound. Upon inspection found the screw pulled down the element causing noise, replaced screws and element. All functions worked, tested loaded. No sounds. Complete"

"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found unit leaning forward. Adjusted leveling legs. Removed kick plate and tested operation. Unit did not leak at time f service. Spoke with on possible suds or unit leaning forward. Advised customer to monitor next couple of uses. All tested good, no water leaks detected during service.

Arrived onsite for cooktop leaking. Upon arrival found unit had spill in it having grease soak through

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit water line. Tested unit and found unit is now operating as designed.

Arrived on site for fridge tripping breaker . Unit will trip breaker about every 8 hrs . Heater harness and heater ohm out higher then normal. Will need parts research . C-notes . No water leaks detected at time of service. Call to set return ; ordrng 1 Defrostheater and 1 Heat probe and 1 Wireharnessfreezer and 1 Parts research

"Arrived on site for rang , oven not heating. Inspected unit and work area. Tested unit on bake and measuring amp draw to igniter, no amps going to igniter. Measured igniter resistance and found out of range. Will need to replace igniter.

Arrived onsite and found unit operating with frozen fresh food evap. Customer is defrosting unit for repair . Advised customer on needed parts for repair. Fan scroll and thermistor and controls. ;

Arrived on site to test unit for display not showing full numbers. Replaced control test unit and unit test good job complete

"Arrived on site to diagnose dryer that customer said smells stronger when opening door running loads. On arrival customer informed me that recently they feel the odor when opening the door smells stronger and almost like something is burning. I opened the door after running some and it does smell a bit like heat, but not any burning or excessive gas. I examined the inside of the unit with a bore scope and saw some minor lint and fur, but nothing excessive. Examined flame tunnel and I dont see anything out of the ordinary at all. Flame is healthy and blue. Unit seems like its working as designed, however the gas concentration may have changed recently due to construction in the area. Advised customer to monitor and let us know if there are any drastic changes.

Arrived on site to follow up on leaking washer. Replaced pressure switch and pressure line. Retested unit on oversized load setting. Verified water flow stops at appropriate level and does not leak. Call complete.

"Arrived on site for oven not heating. Ins unit and work area. Tested cooktop and oven. Measured amp draw to igniter and found at 3.2 amps/ correct. Measured resistance on valve and found at 1 ohm/ correct. Found blockage in valve assembly.

"Arrived on site to test unit for sparks, customer stated that she thought she heard sparks, microwave is heating with no issue, the exhaust fan needs to be replaced due to a loud vibration when activated, will need exhaust fan to fix issue, office to reschedule ; ordrng 1 W11409088 (Motor fan) and 1 W10632409 (Air guide)"

Arrived onsite for the timer on the unit being difficult to turn. Customer was comparing the knob to the switches thinking that the timer should turn easier. Looked at the unit and tested the knob and timer. Timer is turning as it should with some resistance. Let customer know that the timer is going to have resistance compared to the other switches when picking a certain mode run.

"Arrived on site for no cool. Powered unit on compressor making loud odd noise diagnosed a defective compressor.

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Found no loop in drain line. Measured incoming water temperature at 106?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element at 7.5 amps. Added loop in drain line. Spoken with customer on user care guide. All tested good, no water leaks detected during service."

"Arrived on site to inspect unit for not draining normally, upon inspection found the unit full of dirty water and the drain pump and control shorted. Emptied the water and replaced both parts.

"Arrived on site to diagnose oven that is not heating and throwing 4D21 error for cooling fans. Ran unit and it immediately errors. Got into diag mode and tested fans. Found lower fan good, upper fan is humming and not turning. Replaced upper blower and power cycled unit. On retest verified unit is coming on and working as designed.

Arrived onsite for washer not finishing cycles. Upon arrival found unit control was not sending voltage to motor consistently in testing. Ohmed motor out and found it was good. Replaced control and tested unit is now operating as designed. Job Completed.

Arrived onsite to replace previously diagnosed parts. Replaced center and front left burner. Tested unit and all burners operate correctly. Job complete

"Arrived on site and Replaced hot water display for a second time, after replacement sent one picture to CS of it working properly, job complete"

"Arrived on site to test unit for erratic UI control behavior, tested unit found UI blinking 0 and over temp error, took temp in FC and only got 18 set to 0, compressor pulling 1.6 amps and running extremely hot to touch, spoke to chase, and determined that the sealed system failed, will need FC evap,pan heater,compressor,dye dryer, access valve, office to reschedule ; ordrng 1 W10195924 (Evap) and 1 WP2316878 (Heater pan) and 1 W10841139 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"

Arrived on site for unit not dispensing water . Ran resistance checked on door harnes . Found harness pinched . Ordering new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11258439 (Fez door ss) and 1 W10898320 (Ui control)

"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food section,removed evaporator cover found ice build up on middle to upper section of evaporator blocking air flow,ran diagnostics thermistors passed,ran defrost heater,heater powered on. Defrosted evaporator replaced bimetal with a higher temp cutoff,checked air flow to fresh food section good. ; used 1 WP2182381 (Bimetal) from stock"

Arrived onsite and found scratched bracket and missing oven rack. Advised customer on needed repair and ordered parts. Office to reschedule. ; ordrng 1 W11105139 (Door bracket) and 1 WPW10550642 (Oven rack)

Tech was assigned as a helper;

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and pressure switch failures, I removed and replaced the control and switch and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator with light not working. Found failed led module in rc and replaced it. All is working properly at this time.

"Arrived on site for complaints of burnt out power cord. Found the power cord had already been replaced by customer. Customer stated the sensors were bad. Inspected and found sensors were not plugged in. Secured connections and tested. Sensors tested bad.

"Arrived on site for no ice. Ice in mold,ran diagnostics thermistor reading open,power cycled unit ran a forced cycle passed,ran diagnostics thermistor reading open. Will need to order flex tray icemaker; ordrng 1 Flextrayicemaker (Flex tray icemaker)"

"Arrived on site for no ice. Found broken wire at door hinge,diagnosed unit will need a new freezer door.

"Arrived on site and inspected dryer and found idler pulley is squeaking. Quoted customer for new pulley. Airflow meter is showing that vent is restricted to the exterior of the home and recommend it to customer that it be cleared/cleaned by a service before dryer is used again, job complete"

Arrived onsite for noise complaint. Found unit operating as designed with no error codes. Advised customer on findings and unit design. Calibrated unit in diagnostics. All checks good.

"Arrived on site. Replaced defective main control,powered unit on tested switch light powering on as designed.

Arrived on site to test unit for oven and burners not working. Test unit and found bad outlet not sensing power to L2. Found burned out power cord. Advised customer to get electrician to replace oulet and power cord

"Arrived on site for microwave not working. I spoke to the customer and found out the unit will turn on make a buzzing noise and not heat. I inspected the unit and work area. I tested the microwave and found it buzzing like it has a bad magnetron. I removed the wave guide cover and found the mag cap detached in the wave guide. I found arc marks in the wave guide. This makes the unit not repairable. I called techline and spoke to ED I advise him of my findings

Arrived onsite and found evidence of small leak from inside the cabinet coming from the dispenser housing. Ordering housing to repair. Office to reschedule. ; ordrng 1 W11524103 (Dispenser)

Arrived on site to install previously diagnosed parts. I installed both bezels and all knobs. Unit is now as designed. Call complete.

"Arrived on site to diagnose washer banging around when spinning. On arrival found units were brand new, and moving bolts were still installed. Removed moving bolts from unit and tested. Verified tub is now working as designed. Call complete."

Arrived on site to replace previously ordered parts. Replaced rollers and idler from repair kit and tested unit. All is working properly at this time.

"Arrived on site for complaints of dishes not being cleaned. Found error code for the wash motor. Put unit into factory diagnostics and tested. Wash motor not engaging. Checked for any loose connections and found none.

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dishwasher it draining after having garbage disposal installed and odor remaining in unit. Inspected unit and work area. Found garbage disposal punch not removed. Removed punch and tested dishwasher. Found unit draining. Tested wash motor and heater, found all components operating as designed. Recommend to run dishwasher magic through unit to remove odors. No water leaks detected during service.

"Arrived on site for complaints of unit not cleaning well. Found most holes clogged on bottom spray arm, and all holes clogged on upper spray arm. Tried to clean out, but was not successful. Installed upper and lower spray arms and tested unit. Unit now functioning as designed. Also found filter very dirty, cleaned it out. Also found missing knob on the dispenser. A new dispenser will be needed to repair. No water leaks detected, office to reschedule.; ordrng 1 Autho (Autho) and 1 WPW10224428 (Dispenser)"

"Arrived on site to test unit for items getting caught underneath agitator. Replaced agitator and advised customer on loading procedures. Use mesh garment bags to help avoid tangling when washing delicate or small items. Load garments in loose heaps evenly around the basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling. No leaks detected. Job complete."

Arrived onsite for unit not turning on. Ran diagnostics test and found F6E2 control could not detect UI. Need to replace control and console. Replaced control and console. Recalibrated the unit. Test the unit and unit operates correctly. Job complete

"Arrived on site to inspect unit for not spinning, upon inspection found the unit unplugged, plugged unit back in and found the unit stuck in a overload error. Cleared codes, tested pressure system with no issue. Tested for normal operation.

Arrived onsite for water leaking from under the unit. I installed unit and found unit leaking from the connection between the drain pan and the drain hose. I reinstalled tube and resealed it then tested it by poor it water down the drain pan and found no leak. Job complete.

"Arrived on site for frost build up. Found excessive amount of frost in freezer and return vents ice up,found gap at corner connection with middle rail and liner cabinet,raised fresh food door and added adhesive same issue.

"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the left RC door not flush at the top with the right RC door. When I opened the left RC door, I found the mullion not making contact with the pivot block; therefore, its not opening and closing properly. I re-leveled the unit and the mullion was still slightly off. I adjusted the mullion and tested and it is operating as designed. I placed some manufacturers approved grease on the top of the mullion and on the pivot block to allow for smoother functioning. No water leaks observed during service, job completed."

Arrived on site for wall oven time advancing fast. I inspected the unit and work area. I found the time on the oven at 9:21 am when its 9:09 am. I found the unit connected to WiFi and a whirlpool application. I checked the software version and found it not updated. I am ordering a new console to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11296171 (Console)

"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and disassembled. Installed new wire harness and ice maker. Assembled unit and reinstalled. Monitored cycle and found unit filled. All tested good, no water leaks detected during service.

"Arrived on site for a refrigerator losing cool, had the lights not working, and the ice/water stopped dispensing. Upon arrival the customer had the unit unplugged. The customer also stated that the unit was beginning to get ice build up in the freezer compartment. I gained access to the deli control and found the compartment full of water. Due to this the harness and control corroded. I then put the unit into diagnostics mode and found the FC fan not running. I gained access to the control to check voltage to the FC fan while in test 3 step 2. I found the control sending no voltage. This indicates a faulty deli control, main control, and deli drawer door. Call complete."

Arrived on site for doors not level . And no water and ice . Found filter is missing and no bye pass installed . Had bye pass on truck . Found water shut off . Went to turn water on and valve started to leak . Shut water off and informed customer r plumber to look at shut off valve . Will need to shim back corner to level doors . Customer also wants to purchase filter . Call to set return.; ordrng 2 Fridgefloorshims and 1 W11256384 (Water filter) and 1 W10534155 (Toe kick)

"Arrived onsite for refrigerator not dispensing ice. upon inspection found auger motor not responding and rusted together with yoke.I also found rust in ice bin. I am ordering 1x 241675502 motor cover,blade 1x 24168503,drum 1x 24685101, 1x 241684001 plate. Office to reschedule.; ordrng 1 241675502 (Motor cover) and 1 241684503 (Blade) and 1 241685101 (Drum) and 1 241684001 (Plate)"

Arrived onsite for a wine cooler with button missing on console. I was able to reinstall buttons and test function. Unit is operating as designed. Job complete.

Arrived onsite for washer UI not turning on. Upon arrival found unit to be operating as designed. Unit is in construction building likely didnt have power when complaint was called in. Job Completed.

"Arrived on site for a dryer making a loud noise. I tested the unit and found the noise coming from the blower wheel area. I gained access to the blower wheel and found that the foam sealer that goes around the lint chute opening was missing (sealer on vent chute connecting to blower housing). This was allowing the vent to barely come in contact with the wheel, and was creating the noise. I am ordering the seal to install. Office to reschedule.; ordrng 1 W11415783 (Vent Chute Seal)"

"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and water flowed slowly to an almost trickle. I removed the filter and retested and got the same results. I removed and replaced the dual valve and retested and it continues to fail. No water leaks observed during service.; ordrng 1 W10865826 (Inlet valve) and 1 W11194438 (Filter head)"

Arrived on site to replace heating element. Replaced element test unit and unit test good no leaks present at this time.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge and freezer close to room temperature. I gained access to the compressor and tested operating pressures while cooling the fridge I show low side 0 and high side 95. I put the unit into home position and found equalized pressures at 20 psi. I evacuated the system and isolated both the freezer and fridge sections. I put 125 psi into the system and used bubble solution and sprayed the evaporators and the exposed lines by the compressor. I found no bubbling. I called techline And spoke to Steve I advised him of my findings, sr# 7732485353, he advised if we arent finding anything at the evaporator, condenser.

"Arrived on site to test unit for no power, tested unit found unit getting 120 volts at outlet and 120 volts at control, noticed a burn mark on control, took resistance readings on pump and got 1.6 olms should be at 16-26, control board provided a burn mark on it, advised by office to mark it as defective and order a new one, from previous jobs were unit exhibited same issues, tech line was contacted and tech was recommended to change drain pump, latch and control, drain pump and latch must be changed before control and UI, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain pump) and 1 W11032875 (Lid lock)"

Arrived on site for washer leaking . Found leaking from outer tub near . Ordering tub . Call to set return ; ordrng 1 W10371566 (Outer tub)

"Arrived on site to test unit for not washing properly. Found wash motor not receiving voltage. Got no voltage to wash motor at control or at motor. Checked resistance from control connection through harness and motor and resistance was within range. Replaced control, unit now working as designed. Found all functions tested good once control was replaced. Advised customer of purging cold water from sink prior to using unit for optimal performance as error code f7e1(no heat) was present.

"Arrived on site to follow up on washer leaking after usage. Ran unit and found on hot fill the hot solenoid is leaking out the control panel due to a defective valve. Reordering valve to resolve. Office to schedule ; ordrng 2 WH13X26535 (Valve)s"

Arrived onsite for the unit having damage on the right side of the door. Looked at the purchase date on file and saw it was past the 30days cosmetic. Builder could not provide a current purchase date to get the unit covered for the 30 day cosmetic. No other issues at this time. Job complete

Arrived onsite for outer door panel and outer glass falling forward. Inspected unit and found trim is warped and needs to be replaced. Upon further inspection found front left and front right burner are not functioning correctly. Need to replace both orifices. Job complete

Arrived onsite for unit not lighting properly in the bake mode. Tested the unit with the bottom pan off and saw that the igniter would spark to get the fire lit but kept sparking as if the fire had not started and would shut off the flame. Replaced the igniter. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for unit making noise. Tested the unit. Unit tested good but there was a loud shrieking noise when trying to spin. Checked the belt and noticed that the belt was too easy take off and put back on. Ordered a new belt. Also may need to tell the tenants to not over stuff the unit with clothes or anything to heavy incase it caused the issue of the belt to stretch out and slip to make noise. Ordered part. Office to reschedule ; ordrng 1 W11239857 (Belt)

Arrived on site to test unit for no power. Found opened fuse replaced fuse heated oven to 350 and unit test good. Cooling fan coming on but advised customer if fuse opened again we will need to replace blower job complete.

Arrived on site for dishwasher not cleaning week. Customer stated that nit was previous service and wanted unit inspected and tested. Inspected unit and work area. Found all wiring correct. Performed diagnostics mode and tested operation. Found all components operating as designed. Spoke with customer on user care guide and soap usage with home water softener system.

"Arrived on site to test unit for no drain, tested unit found pump not engaging, removed pump found metal blades on the pump has split jamming pump and burning it out, replaced pump, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice in ice box but ice and water will not dispense , customer stated that it would make ice intermittently, also found extreme frost buildup on right of FC, causing track and door switch to ice up, preventing it from engaging when FC door is closed, also creating a air leak, creating more frost buildup, removed ice buildup, switch is now being activated ever-time door closes, water is now dispensing and ice, advised customer to always close door from middle to ensure that there is no air leaks, door was slightly sagging forward (image provided) but it was sealing good, if issue persists recommend replacing door switch and both tracks, no leaks detected job complete"

Arrived onsite and verified unit not heating due to magnetron failure. Ordering mag cap and diode to repair. All else checks good. ; O-emld tckt

"Arrived on site for a refrigerator that runs to much. Upon arrival the customer stated that the main issue was the freezer compartment will intermittently get ice build up around the door. The customer also stated that they found the compressor still running at night. I informed the customer that the unit will still cycle during the night, and this is normal design. I checked temps and found the FC at 3?F and the RC at 36?F. Upon further inspection I found the grey plating around the chassis at the FC door not completely flush. I also found that the ice build up on the top of the FC very minimal. The customer did state that it gets worse on colder settings. I verified that the gasket was sealing correctly, I found the fan working as designed, and no excessive ice build up on the evap. I called techline and spoke to Joel and received SR# 7732488272. Joel informed me that this is all normal design. That the unit will tend to get some ice build up when hot air gets in from opening. Call complete."

Arrived on site for complaints of microwave vent running continuously. Found all functions working properly. Customer stated that it kicks on when she is using all 4 burners and it gets too hot. Advised customer that this is normal operating for the unit. Advised customer to not try and turn it off or unplug unit while vent is on. Job complete.

Arrived on site for install of lid screws. Installed 4 lid screws to secure lid. Job complete.

Arrived on site to diagnose refrigerator not making ice and making a grinding noise. On arrival could hear unit at the front door. Opened FC and found evap fan blades hitting ice due to frozen over evap. Evap is in a chunk of ice. Ordering parts to address defrost issue. Customer advised to defrost for 48 hours prior to arrival. Office to schedule when we have parts. ; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Evap harness) and 1 12986101 (Fan blade) and 1 W10316760 (Thermistor) and 1 WP12729128 (Defrost Heater) and 1 W11106553 (UI)