Near Killeen, TX 76542
Al
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected long drying times.Found the issue is within the ventilation system.Unit works properly.Customer to have ventilation system cleaned.Job complete
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and tested the high speed spin. Once the unit began to ramp up in speed, the unit began to make a loud metal on metal screeching noise. I tilted the unit back and retested the high speed spin and the noise appears to be coming from the motor. I am ordering the motor and will return with prescreened parts. No water leaks observed during service.; ordrng 1 W11026785 (motor-drve)"
Near Austin, TX 78739
Kevin
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 on site and inspected refrigerator and found customer is experiencing fresh food evaporator frosting over. Disassembled refrigerator to replace fresh food thermistor harness. Also added 2/4 inch screws to the top of the evaporator cover. job complete."
Near Austin, TX 78759
David Z
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install icebox fan and control to resolve intermittent no ice. Replaced both items and tested. Verified fan is coming on. All is working as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for wet clothes at end of cycle ran diagnostics got off balance load . Agitation acted and sounded normal , high spin was making weird noise and shaking more then normal . Ordering gearcase and actuator & spluch . Call to set return .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11454734 (GEAR)"
Near Round Rock, TX 78664
Tommy
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS02 "Arrived onsite for unit bottom bracket making loud noise. Found unit was not aligned properly so as unit drawer was pulled the unit wheel was not aligned making loud noise. Aligned unit, tested, unit tested good. Job Completed."
Near Austin, TX 78753
David S
Job Details: 11/06/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for sealed system repair. I gained access to the evaporator and replaced it with new. I pulled a 30 inch vacuum and found no leaks. I put a charge into the system and watched the pressures equalize. I powered the unit on and found good pressures and a good frost pattern forming on the evaporator. Job complete.; ordrng 1 W10891067 (coupler) and 1 W11401417 (COUPLER)
Near Killeen, TX 76549
Tyler
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MBL2258XES3 Arrived on site for fridge leaking water. All the customers had a towel laying under the freezer door and say that the water was pouring out of the drawer every couple of hours at Randalls. Upon inspection of the freezer I found that the unit had a clogged drain line and backflowing into the freezer and out the front of the unit I was able to clear out the drain line and verify the integrity of the drain line on the back of the unit to make sure that no hot air was getting up inside to cause this issue to come back. Unit is now functioning as designed call complete.
Near Austin, TX 78746
Kevin
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE70FXSS1 "Arrived on site and inspected dishwasher and found no power showing on display, found power at terminal block is good, power to control board is good, fuse is good. Found accessory vent fan connection is corroded. Dishwasher will now run with vent fan disconnected.; ordrng 1 WPW10469574 (vent)"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/06/2020
WASHER MAYTAG MHW5630HW0 Arrived onsite to install previously diagnosed parts. I spoke to techline to make sure I was covering all my bases and they advised me to go through with the updated dispenser install. I installed the dispenser assembly and tested the unit through diagnostics I did. It detect any leaks during time of service job complete techline gave me SR#7729217769 for reference.
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/06/2020
OVEN WHIRLPOOL RBD305PDB6 "Arrived onsite for double oven not heating. Tested sensors and elements and all tested in range. Preheated unit to 350 and measured heating cycle. Average temp at 342. Calibrated unit plus 10 degrees. Unit is functioning properly. If customer continues to have heating issues, would recommend replacing control."
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/06/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for SAME ISSUE--THE UNIT HAS POWER TO IT, MAKES NOISE BUT IT DOESNT TUMBLE AND IT HUMS--NEVER REALLY>>Attempted to remove the blower wheel but it began to crack and damage the plastic. Ordered new wheel WP694089, housing 8577230, and will return with motor 279827 and timer WPW 10185982. I replaced the relay point for the start button to prolong the dryer until we can return to install ordered parts. ; ordrng 1 WP694089 (wheel) and 1 WP8577230 (housing)"
Near Austin, TX 78738
Brandon
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site for customer complaint of left side door being lower then right side, ordering bushing. Left side door can’t be adjusted and right side is fully adjusted. Ordering bushing. ; ordrng 1 W11223833 (hing-bushg)"
Near Austin, TX 78737
Leonardo
Job Details: 11/06/2020
DISHWASHER GE GSD2000F03WH Arrived on site to test unit for unit leaking. Test unit and found unit leaking from the left side of door water coming from door do to I’ve and gasket. Can’t find part number for tub office to research. ; ordrng 1 PARTRESEARCH (PART RESEARCH ) and 1 TUB (TUB) and 1 WD08X10057 (DOOR GASKET)
Near Manor, TX 78653
Matthew
Job Details: 11/06/2020
OVEN WHIRLPOOL RF114PXSB1 "Arrived onsite for range broil element not working. Upon inspection found broil element had failed. Replaced element, tested to 500 degrees. Unit is functioning properly. Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/06/2020
DRYER SAMSUNG DV419AEW/XAA "Arrived on site for dryer not heating. Found unit venting properly. Inspected work area and then disassembled unit and tested heating element to find it open and not working. . Replaced heating element and reassembled unit. Tested unit and it is working as designed. Call complete."
Near Austin, TX 78723
Matthew
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived onsite for refrigerator not cooling in RC. Freezer is working fine. Upon arrival found RC at 68 degrees. Could not hear fan running. Put unit in diagnostics and activated RC fan, did turn on. After timeout period it turned back off. During the time it was on the unit cooled down to 57 degrees. Took reading of evaporator thermistor and 12.38 k ohms. Not within range of actual temperature. Need to order evaporator thermistor and potentially replace control. Customer also had a complaint that his Right side door seal was torn and would need replacement. Will need to order door seal. Office to reschedule. ; ordrng 1 W10917313 (gasket-dor) and 1 W11395558 (THERMISTOR KIT)"
Near Granger, TX 76530
Cliff
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator with lower icemaker not producing. Found waterline to icemaker fill tube frozen over. Thought waterline and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Wesley
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 .arrived on site and found unit condensating on top of freezer door seal. Corrected door alignment and Advised customer on design and maintenance. Door is sealing properly and no frost on inside of freezer door.
Near Austin, TX 78737
Leonardo
Job Details: 11/06/2020
RANGE GE PS920SF3SS Arrived on site to test unit for right front burner not working correctly. Found simmer burner on right front dual not working. Ordering new element office to reschedule. ; ordrng 1 WB30T10155 (RIGHT FRONT ELEMENT )
Near Georgetown, TX 78628
Lou
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the power board not providing voltage, I removed and replaced the power board and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Burnet, TX 78611
James
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and installed new control. Ran diagnostics and found unit working properly. Ran normal,cycle and found unit fills with water and wash cycle runs properly. Job complete"
Near Georgetown, TX 78626
Lou
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to inspect microwave fan too loud. Upon further inspection, I turned the venthood fan on and it began to make a loud screaming noise. I vent cover and found the cover restricting the damper from opening up all the way. Also found some of the foil tape used to secure/seal the cover was down inside the blower area hitting the fan blades causing the noise. I adjusted the foil tape and recommended to the builder that the cover be redone to where it’s not restricting the damper. No mechanical repairs needed at this time. Job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher needing a previously diagnosed tub due to rusted hole in old one. After installing in transferring all the necessary parts from the old unit to the new one how was able to retest and verify that the dishwasher is now fully functional with no leaking issues or any other problems occurring unit is now ready for customer use call complete
Near Driftwood, TX 78619
Andrew
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator not dispensing ice. Found connections to solenoid not connected(took pic). Connected solenoid, tested unit, unit works good. Customer also complained that ice maker would make ice but not drop it into container. Ice maker did not respond to diagnostics. Replaced ice maker, tested unit, unit is working good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Paul
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for a refrigerator that leaks water from the icemaker and it collects in the door drip pan. I found 14VDC to the ice box fan and it wouldn’t run. I replaced the icebox fan and ran service test 36 finding the fan working as designed. Call complete.
Near Smithville, TX 78957
Andy
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for microwave door closing issues. Inspected unit and found a slight bow or dent around inner lock area. Called tech line (SR# 7729221465) made aware of issues, what was done prior and what was found.
Near Bastrop, TX 78602
Andy
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install previously diagnosed drain pump. Removed failed part and Attached pictures as instructed by service pointer. Installed new drain pump and tested unit. All operations are normal. No water leaks present at time of service.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/06/2020
RANGE AMANA AER6303MFS2 Arrived on site for range smoking. Pulled unit out and inspected inspected control and terminal block. Found L2 burnt on terminal block. Removed failed harness and installed new. Customer will need to replace power cord. Temporarily used failed power cord to test operation. Disconnected power cord. Job completed.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for display turning off and unit loosing heat. Replaced sensor test unit and unit test good advised customer to connect unit to Wi-Fi to get software updates job complete.
Near Pflugerville, TX 78660
David S
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed parts. I gained access to the humidity sensor and microwave control, and replaced with new. I also replaced the console due to it not being responsive. I tested the unit and found it working as designed. Job complete."
Near Austin, TX 78731
Scott
Job Details: 11/06/2020
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site ,replaced outer door . All checked normal with washer . No water leaks detected at time of service,Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/06/2020
REFRIGERATOR MAYTAG MSD2651HEB Arrived on site for FREEZER NOT COOLING FRIDGE FREEZING FOOD AT BOTTOM WATER DRIPPING FROM THE TOP ICE BACK WALL FREEZER. Removed back panel to ensure evap fan was spinning and it was irking as designed. Ran diagnostics and no error codes came up. Tested freezer control and tested faulty. Removed faulty freezer control and installed new control. Fridge was turned off upon arrival. Informed customer to allow the fridge 24 hours to cool as designed. Job completed.
Near Austin, TX 78731
Scott
Job Details: 11/06/2020
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site ,replaced outer door . All checked normal with washer . No water leaks detected at time of service,Job complete"
Near Lakeway, TX 78734
Richard
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL MDB8969SDH1 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks at this time. Ran a normal cycle and let it run for 12 mins and no leaks. Ran a drain cycle and no leaks. Could not find any issue with the dishwasher at this time all functions tested good.
Near Bastrop, TX 78602
Andy
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher inner door damaged. Customer had new inner door on site.remove damaged inner door and replaced with new on site.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78701
Wesley
Job Details: 11/06/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found power to unit but no UI function. Ordering UI and control and terminal block. Tight closet double stacked. Will need 2 man to repair. ; ordrng 1 2MAN and 1 279318 (terminal) and 1 W11378949 (PANEL) and 1 WP3397659 (block-term)
Near Austin, TX 78701
Wesley
Job Details: 11/06/2020
WASHER WHIRLPOOL WFW560CHW0
Near Austin, TX 78735
Leonardo
Job Details: 11/06/2020
MICROWAVE GE SCB1001KSS01 Arrived on site to replace boards. Replaced all boards test unit and unit test good unit heating correctly Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 11/06/2020
WASHER LG WT7600HWA "Arrived On site for washer that was leaving a brown donkey residue according to customer. Upon further inspection of the unit was able to verify that the dirty debris was not coming from the water in the valves nor was it being stored in the drain pump or dispenser area. I did however find that underneath the wash plate and underneath the inner tub of the unit there was water deposit and debris that was left over that was not being drained out and it was getting stored underneath the inner tub on the opposite side of where the drain would be and then when they wash it would be turned back on it will recirculate all that debris back up into the inner tub through the wash plate. Before arrival customer had stated that she had run affresh cleaner twice in the past few days to try and lessen the amount of build up. After disassembling the inner basket from outer, I was able to remove all remains debris and informed customer to run one more cleaning cycle in the unit. A
Near Burnet, TX 78611
James
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and tested operation. Found when dispensing ice the auger just skips off of shaft. Unit will need new container, shaft and motor to repair. Office to schedule return services due to part availability. ; ordrng 1 W10910401 (ice-contnr) and 1 W11228132 (shaft)"
Near Florence, TX 76527
Tyler
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a loud noise when the icemaker would fill. Upon arrival I ran a test cycle on the water dispenser as well as the icemaker and found that the water special is working great with no noises but whenever the valve was activated for the icemaker the inner solenoid was not opening all the way and causing too much vibration I ended up replacing the icemaker water valve and re-tested the unit to verify that it would feel without any noise unit is now functioning as designed call complete
Near Austin, TX 78738
Robert
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for complaints of not filling properly. Ran diagnostics and found no water entering the unit. Found utensils in bottom interfering with water level sensor. Removed items and ran test cycle. Washer operation normal. No leaks detected at time of service. Collected 179.99 plus tax.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/06/2020
DRYER SAMSUNG DVE50M7450W/A3 Arrived on site to install previous diagnosed part. Installed control and tested unit. Unit functioning as designed.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/06/2020
ICE MACHINE KITCHENAID KUID308HPS00 Arrived on site and tested operation. Found unit not draining. Customer stated unit had leaked all over floor. Took photo of water staining on wood behind unit. Found unit and external pump plugged directly into power source causing flood condition due to unit not shutting off when pump stopped operating. Plugged pump into power source and unit into pump to allow pump to shut unit off as designed when drain pump over fills. Reset pump so that it drains and tested operation. Unit tests good. Job complete
Near Austin, TX 78750
David Z
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to install inverter, customer provided part. Installed new inverter and retested. Unit powered on with new inverter, all is now working as designed.
Near Cedar Park, TX 78613
Paul
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator and the main control. I tested the evaporator thermistor and it read 150.6 ohms at room temperature which was way out of range. I replaced the thermistor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A. I tested the refrigerator and it is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to inspect wall oven/microwave combo with no power. Upon further inspection, I found the unit display black. When I went to check the breaker, I found the breaker box latched and the oven breaker turned off. I turned the breaker on and tested the unit. Unit is operating as designed. Customer provided copy of closing docs. Job completed."
Near Austin, TX 78750
David Z
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site to follow up on customer reported leak. Customer said they found water in the foundation of the house and wanted to have us follow up. Found water valve is definitely leaking substantially, but not enough to soak a foundation. Found no water damage to base boards or wall. Found control had water in it, and also needles to be replaced. Customer request DZO to resolve repair. Shut off water valves. Office to reschedule, DZO!; ordrng 1 W11089550 (cntrl-elec)"
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor was not running and starting device was bad. Replaced starting device and unit immediately kicked on. Unit is running as designed. I let customer know to allow 24 to 48 hours to get to a true temp. Job Completed.
Near Lakeway, TX 78734
Robert
Job Details: 11/06/2020
WASHER LG WM3470HVA Arrived on job for complaints of no power. Unplugged washer check outlet it test good plug washer back in and powered on.
Near Round Rock, TX 78681
Paul
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for a dishwasher that’s still not fixed. The customer stated the door gasket wasn’t staying in correctly and preventing the door from closing because of how it was installed. I found the gasket stretched out of shape. I replaced the gasket and the door closes correctly. Call complete.
Near Austin, TX 78702
Wesley
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite and found compressor and fans running. But temperatures in the 50fs in both compartments. Compressor is running at a half amp. Ordering compressor and dryer to repair. Office to reschedule ; ordrng 1 2HRS and 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78704
Wesley
Job Details: 11/06/2020
DRYER AMANA NED4655EW1 Arrived onsite and found unit pulley had come loose during install. Corrected belt issue. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/06/2020
REFRIGERATOR KENMORE 253.7041342 Arrived on site for for refrigerator freezer door sticky out father-in-law right than left. Inspected unit and work area. Found freezer door sealing. Tested door operation and found off track. Made minor adjustment to correct door.
Near San Marcos, TX 78666
Andrew
Job Details: 11/06/2020
DISHWASHER MAYTAG MDB7609AWW1 on site to replace drain pump from previous diagnosis. Replaced drain pump, tested unit, unit works good. No leaks detected. Job complete."
Near Spring Branch, TX 78070
Noah D
Job Details: 11/06/2020
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to inspect dishwasher for not opening, upon inspection found the left spring pin misaligned, realigned pin and all functions returned. Complete"
Near Austin, TX 78732
David Z
Job Details: 11/06/2020
DISHWASHER KITCHENAID KDTE404DSS0 "Arrived on site to diagnose dishwasher not cleaning well, and especially not cleaning the top rack. Performed diagnostic And found errors F9E1, F9E2, both diverter errors. Unit needs a sump and motor, and also a new dispenser to go with SPW10743856 (customer also states detergent is building up on dispenser. Got AUTHO from office for both parts. Replaced dispenser and sump and motor assembly. Advised if issue persists to call back and we would need a wiring harness due to the slightly burnt wire. All is now working as deigned. Call complete."
Near Leander, TX 78641
Lou
Job Details: 11/06/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop with rust. Upon further inspection, I found rust spots on the left side of the cooktop in the areas of the front and back burners. I removed and replaced the cooktop and tested the burners. All burners are operating as designed. I adjusted the flames on the far left front and back burners. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site for customer complaint of center rear burner flame popping, found when set to lower setting and flame will lower causing a popping and un Evan flame. Ordering burner head and lp kit, all other burners tested good. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (burnr-head) and 1 W11428599 (LP KIT)"
Near Austin, TX 78759
Wesley
Job Details: 11/06/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and found unit operating intermittently with UI failure. Ordering console to repair. Office to reschedule. ; ordrng 1 W11297709 (PANEL)
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/06/2020
WASHER WHIRLPOOL MVWB300WQ1 "Arrived on site and inspected washer and found bearings have failed.
Near Bastrop, TX 78602
Andy
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found issues with motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belton, TX 76513
Cliff
Job Details: 11/06/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to diagnose a washing machine that is giving water level error. Tested unit and found main control not registering water level properly. Replaced and calibrated control. All is working properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for white spots in range door. Upon arrival found white packing foam in panel removed door open end and removed foam. Reinstalled door and tested. Unit tested good. Job Completed.
Near Austin, TX 78734
Robert
Job Details: 11/06/2020
REFRIGERATOR KENMORE 106.415638 Arrived on job for complaints of refrigerator turning off. Found the thermostat shorted. After replacement test operation. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice maker leaking, found water supply pressure issues. Instructed customer to have plumber remove RO and hook up to house supply line.
Near Briarcliff, TX 78738
Richard
Job Details: 11/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that the drain pump is not working properly. Replaced pump and dishwasher tested fine and no leaks detected complete
Near Elgin, TX 78621
Matthew
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL TS25AFXKQ03 Arrived onsite for refrigerator leaking. Upon inspection found drain tube and pan frozen over. Removed ice buildup and cleared drain pan. Insured drain line was free. No leaks present at this time. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and replaced freezer door gasket diagnosed On previous visit. Well replacing found spacing between plastic liner and outer shell on bottom of freezer door is very wide. If gasket does not hold in place and entire door will be needed to correct the issue. Job complete
Near Spicewood, TX 78669
Robert
Job Details: 11/06/2020
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on job for complaints of no ice. Ran diagnostics and found the pump sensor not working. Replaced pump and test unit filled with water and is working properly. No leaks detected at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 11/06/2020
RANGE WHIRLPOOL WFC315S0JB0 Arrived onsite for range that is shocking customer and burners not staying on. Upon inspection I found all burners working as designed. I used a voltage pen to test and see if voltage is present anywhere it’s not supposed to be. I couldn’t find any voltage or recreate any shock. I accessed the rear of the unit and inspected switches and harness connections and all looked good with no visible shorts pinches or breaks I spoke to Joel at techline and he walked me through the same steps then transferred me over to the safety team where I reported my findings to them. Techline gave me SR#7729220267. No repairs needed at this time. Job complete.
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Arrived on site to diagnose a refrigerator that is leaking in the freezer. Found icemaker fill tube not fully inserted into icemaker assembly. Reset fill tube to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site and inspected newly purchased washer not completing cycles.Confirmed the complaint and found the unit was siphoning the water out of the unit during the wash.Customer created a new drain hole and unit now works properly.I calibrated and service tested the unit and unit tested as designed.No leaks detected at time of service.Job complete
Near Pflugerville, TX 78660
Tommy
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer not finishing a load. Found error code for lid lock. Couldn’t get lid to lock through manual test. Removed and replaced lid lock found latch plastic lock on new lock was damaged took latch apart and old latch part switched plastic lock pieces and installed. Tested unit. Unit tested good job completed.
Near Leander, TX 78641
Kayman
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC temp at 44 degrees I found the UI set on 43 in RC and 2 in FC. I noticed a small amount of ice at the bottom of the FC evaporator cover so I removed to inspect. The FC was free and clear of any ice build up and both fans were working as designed. In removing the bins and brackets in the FC I damaged the bracket stoppers and the bracket assemblies. I ran a diagnostics test on all fans and thermistors and all passed. I could not see any frost build up on the RC evaporator cover. I changed the temp down to 37 in RC and 0 in FC and asked the customer to monitor the unit. I am ordering both FC brackets and returning with the control UI and HV control just Incase. Left side bracket assembly (W11241580) right side bracket assembly (W11241268) left stop (W10795820) right stop (W10795822) hv control (W11450890); ordrng 1 W10795820 (stop-pan) and 1 W10795822 (stop-pan) and 1
Near Temple, TX 76502
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both hinges and lid and tested unit. Unit is working as designed. Call complete.
Near Belton, TX 76513
Cliff
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found wires at freezer door hinge broken. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnoses previously repair interlock and door closing issue. Upon arrival I found the right side hinge to the microwave door is having trouble shutting properly and activating the door switches. We will need to return with new hinges and interlock assemblywoman ensure this issue doesn’t come back. Office to reschedule due to some parts out of stock. Also need confirmation that left and right door hinges are the same part number.; ordrng 1 UNKNOWN (PART RESEARCH FOR HINGES) and 2 W10874474 (HINGE)s and 1 W11033422 (INTERLOCK ) and 1 W11044775 (RECEIVER HINGE)
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace controls and harness, unit was not defrosted yet,
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no failures with waterlines or door assembly. Replaced water valve to prevent icemaker overflow. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78759
Paul
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor, dryer, and installed a low side service tap. I vacuumed the system and found the unit not holding on the high side. I pressurized the system and found the condenser leaking on the bottom where it sets in the pan. The condenser will need to be replaced. Ordering SS tech & W11442050 condenser. Office to RS.; ordrng 1 SSTECH (SS TECH) and 1 W11442050 (condenser )"
Near Austin, TX 78739
Andrew
Job Details: 11/06/2020
ICE MACHINE KITCHENAID KUIC15PRXS3 Arrived on site to test unit for no ice production. Found cooling plate was not building a frost pattern after having compressor run about 30 mins. Spoke CS and confirmed a sealed system issue. Office to reschedule. ; ordrng 1 TJ90SF8404 (ACCESS FITTING) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for FROST INSIDE THE FREEZER. Inspected gasket on freezer door and it wasn’t making good contact to frame and bowing inwards. Removed damaged gasket and installed new gasket. Freezer door is sealing as designed. Job completed.
Near Belton, TX 76513
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that’s making a squeaking sound as it spins. Inspected unit and work area. Tested unit in a high speed span and heard the unit skipping. Removed components underneath and found cam had been worn in with stripping. Replaced cam and tested unit. Unit was still making a sound. Found gear case driveshaft had failed. Replaced gear case and tested unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 11/06/2020
WASHER WHIRLPOOL 110.2681469 Arrived on site and inspected washer over filling.Confirmed the complaint and removed and replaced the water pressure switch and hose.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 11/06/2020
OVEN JENN-AIR JMW2427IM02 Arrived on site for wall oven that had the inner cavity peeling. Rival I found that there was not actually any peeling or chipping damage inside the cavity the issue was that there was discoloration that appeared to look like a remains of water settlement. Call completeSr# 7729221600
Near Austin, TX 78738
Richard
Job Details: 11/06/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDE02 Arrived onsite for the refrigerator with broken shelves and crisper drawers. Was told to drop off parts on front porch. Complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/06/2020
REFRIGERATOR GE GSL25JFPBBS Arrived on site to install previously ordered parts.Removed and replaced the control and bi metal.Reassembled and unit began cooling.Job complete
Near Waco, TX 76710
Jonathan M
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine that’s not spinning out clothes. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E5 (shifter fault) and F7 E1 (speed basket fault) error codes. Inspected unit underneath and found the shifter connector not connected onto the shifter. Connected wiring and tested unit. Unit ran through an auto test as designed. Ran unit through a high speed spin and unit ran as designed. Call complete.
Near Austin, TX 78734
Richard
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived onsite for the freezer led lights not working properly. During testing found that one of the led modules was no good affecting the other led lights. Replaced the upper led module in the freezer and all led lights are working good. Complete
Near Austin, TX 78758
Scott
Job Details: 11/06/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for latch issues . Customer found plastic falling out of latch . Replaced latch . Diagnostics wash tested all good . No water leaks detected at time of service. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived on site for customer complaint of unit not dispensing water and not making ice, found filter issue, informed customer to get a new filter"
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/06/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived on site for ice maker that was getting hot on the exterior. Performed diagnostics cycle and found no errors. Monitored unit performance and found no faults. Informed customer on user care guide. Unit working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/06/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for slow cooling fan. Test unit and found bad blower and control board not sending power on high speed just low. Ordering new blower office to reschedule. ; ordrng 1 W11248652 (BLOWER)
Near Austin, TX 78704
Wesley
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite and replaced brackets and the door and restored function. Unit is now operating as designed. All checks good.
Near Spicewood, TX 78669
Brandon
Job Details: 11/06/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of unit not working, found error codes F7e5 f0e5 f7e9 f2e1 f6e2 in diagnostics, found rotor and slider stripped, ordering parts.; ordrng 1 W10734521 (slider) and 1 W10754161 (motor rotor)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not cooking correctly, upon inspection found the temps calibrated -30, recalibrated and tested. All functions returned. Complete"
Near Martindale, TX 78655
Noah D
Job Details: 11/06/2020
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site to inspect dishwasher for rusty panel. Upon inspection found the panel finish rusting, replaced front panel and moved over all hardware. Complete"
Near Salado, TX 76571
Cliff
Job Details: 11/06/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site to replace inverter for refrigerator. .; ordrng 1 W10629033 (inverter box)"