Near Temple, TX 76502
Al
Job Details: 01/14/2021
WASHER WHIRLPOOL MHW5500FW Arrived to inspect front load washer not powering on.Confirmed the complaint and checked voltage and couldn’t get the unit to power on.Customer advised she is going to purchase another model due to the issues she has had with this particular unit.Job completed
Near Killeen, TX 76542
Al
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived to install previously ordered part.Removed and replaced the cold control and advised the customer to wait for unit to reach operational temperatures.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/14/2021
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived to inspect dishwasher not starting. Confirm complaint and turn the unit off at the breaker. Reset the unit and found that there was an obstruction from customers cabinet blocking the closure of the door. Cleared the obstruction and unit started and tested as designed. Job completed
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for microwave hood light not turning off. Inspected unit and lamp bulb. Found customer using incandescent. Gained access to control and tested voltage while turn light on and off. Found voltage staying at 120 volts. Found failed control.. Removed failed control and installed new. Tested light and heating operation. All tested good.
Near Austin, TX 78756
Matthew
Job Details: 01/14/2021
REFRIGERATOR UNKNOWN URB551WNGZ "Arrived onsite for refrigerator door opening intermittently. Upon inspection could not find door opening inspected seal and was making good contact. The seal applied adequate resistance. Called tech line for assistance. Tech line made recommendations to insure customer was closed the door properly. Insuring food items are not blocking door, and insure proper leveling SR#7729742371. I checked level and adjusted the unit slightly. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the filter clogged, tested without filter and all functions returned. Replaced plastic square. Job complete"
Near Andice, TX 78628
Lou
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the front burner head failures and cap failures, I removed and replaced the front burner head and caps and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
WASHER MAYTAG MVWC416FW0 "Arrived on site to inspect washer for not starting. Upon inspection found the control malfunctioning, replaced control and tested. No problems found. Ordering cover and screws, Office to reschedule ; ordrng 2 357640 (SCREW)s and 1 W10550173 (COVER)"
Near McQueeney, TX 78123
Noah D
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating light, upon inspection found the control board relay stuck closed, tested with new bulb, ordering control board to fix issues. Office to reschedule ; ordrng 1 W11127563 (CONTROL )"
Near Austin, TX 78728
David S
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site for microwave not working right. I inspected the unit and work area. I found interlocks not making full contact and chattering. The customer also complained that the unit is blowing white powder outside the unit. I pulled the unit done and found it is pulling in sheet rock dust and blowing it everywhere. The maintenance cut a hole in the Sheet rock for the unit to vent. There is no vent exit behind the wall and the back pressure from the blower motor is forcing the unit to vent out the front causing dust to go everywhere. I am ordering the interlocks to complete the repair. ordrng 1 W11449274 (INTERLOCK)
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
DRYER HOTPOINT HTDX100EMWW Ordering correct part and office to schedule with homeowner.; ordrng 1 WE1M652 (timer knob)
Near Round Rock, TX 78681
Kayman
Job Details: 01/13/2021
WASHER MAYTAG MVWB755DW0 Arrived onsite for washer making clicking noise during wash. Upon inspection I found a coin wedged between the wash-plate and basket. I removed the coin and tested the unit. I can not hear any clicking and the unit is working as designed at this time. No leaks were detected during time of service. Job complete
Near Austin, TX 78749
Jacob
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit not staying on after using the unit a couple of time. Customer said it had an F1E4 ACU failure. Ordered part. Office to reschedule. ; ordrng 1 W10849829 (cntrl-elec)
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised the unit shows D9E1 error code and doesn’t complete a cycle. I placed unit in diagnostics and checked error codes and found the F9E1-drain pump & FAE2-wax motor. Cleared the codes and continued with testing. The unit operated as designed until it got to the end when the drain pump, element and vent come on and it shut off. I can hit the cancel button and the drain pump comes on and operates as designed. I removed the outer door panel and unplugged the vent and retested and the unit operated as designed. I contacted techline and spoke to Brian and advised of the complaint and my findings. Brian advised to replace the vent due to the wax motor showing an error and the unit shutting down when the vent is to come on. Provided file #7729729992. I am ordering the vent and scheduled return service. Vent left unplugged so customer can use the unit until I return to repai
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL TJ18ML "Arrived on site to inspect fridge for leaking, upon inspection found the freezer completely sealed in ice, customer stated it was due to ice cube trays. Customer will need to defrost fridge to clear ice issues. Once defrosted the unit should work correctly.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on job for complaints of flames too high. Adjusted each burner down to a lower setting.
Near Austin, TX 78737
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for float switch. Found opened switch replaced switch test unit and unit test good job complete.
Near Austin, TX 78729
Scott
Job Details: 01/13/2021
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light out . Found freezer light not working . Jumped led module,upper lights came on . Ordering freezer mod . Also customer was considered about ratching noises . Found dampener very loud . Ordering dampener as well. No water leaks detected at time of service. Call to set return . ; ordrng 1 W10695459 (FREEZER LIGHT MOD ) and 1 WPW10479155 (DAMPENER )"
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
DISHWASHER AMANA ADB1400AGS3 "Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher full of water, drained and checked for obstructions. Debris was stuck on right corner. Cleared debris, tested drain and pump with no leaks. Switch worked correctly. Complete"
Near Austin, TX 78705
Wesley
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB8969SDM0 Arrived onsite and found dishwasher with damaged and unresponsive start button. Ordering ui to repair. ; ordrng 1 W10847822 (panel-cntl)
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Refrigerator not closing properly according to the customer upon arrival and further inspection customer bar had broken off the left side fresh food door. After installing the new mulligan bar and was able to reset one test to verify that the unit is now functioning as designed and shut all the way without any issues. Call complete
Near Austin, TX 78730
David Z
Job Details: 01/13/2021
DISHWASHER GE GLDA696MSS "Arrived on site to Diagbose dishwasher that was dripping from the center area of the door. Ran unit and found a tiny drip coming from the center behind the door. Checked with a mirror and it looks like it’s coming off the lip of the tub, water getting past the lower door gasket. Wiped down the gasket and found chunks of food that were preventing a good seal. Advised customer to follow up if leaks comes back, bit it seems to have stopped after wipe down. We would need that lower door gasket / possibly panel if the leak comes back. Gasket part WD08X10062, inner door WD31X10093.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for the refrigerator water dispenser not working properly. During testing found that the main water water is no good causing the issue. Will need to replace water valve and retest. Ordering parts and office to schedule ; ordrng 1 W10503548 (Fastners) and 1 W10865826 (Valve)
Near Austin, TX 78753
Matthew
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for at apartment 2301 for washer not operating. Upon arrival unit was unplugged. Plugged unit in and was able to access diagnostics. Found error code for main control failure F1E1 and F3E1 pressure system failure. Unit drain pump was constantly running during diagnostics. Could not run test cycle. Need to order control, drain and pressure hose just in case. Office to reschedule. ; ordrng 1 W10919003 (pump-water) and 1 W11498796 (CONTROL ) and 1 WP353244 (pressure switch hose)"
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
DRYER ROPER RED4516FW0 Arrived on site for dryer making noise. Tested and inspected unit and drum seal coming off and damaged belt and rollers. Attempted to install new seal and found drum damaged. Ordering needed parts. Office to schedule return trip. Authorization needed. Left unit unplugged and advised customer not to use unit.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10612022 (rear drum seal) and 1 W10899578 (drum)
Near Austin, TX 78746
Kevin
Job Details: 01/13/2021
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site and found F6E8 showing on display, Found fuse has failed, interior light is out. Replaced Control panel, microwave appliance manager, and fuse. Interior light is now on set microwave to heat it ran for a few seconds and then shut off again. Will need to bring back and replace all possible parts in order to correct issue. ; ordrng 1 W11093254 (Control panel) and 1 W11325786 (Microwave appliance manager) and 3 W11188752 (Fuse)s and 1 W11398764 (Filter)"
Near Temple, TX 76502
Jonathan M
Job Details: 01/13/2021
WASHER AMANA NTW4516FW3 "Arrived on site for a washer that is making a large rattling sound when washing. Inspected unit and work area. Placed unit and serviced diagnostics and foundno stored error codes. Ran unit through a manual heavy agitation and manual high speed spin tests. Unit ran as designed and only made somewhat of a rattling sound in the agitation when the agitator was going counter clockwise where it doesn’t grip onto the rest of the agitator. In the spin cycle noticed the unit a little unlevel and advised the customer that depending on the flooring, there may have been an issue with the unit not being level. Unit appears t be working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details: 01/13/2021
OVEN FRIGIDAIRE FGET2745KFB Arrived on site to install previously diagnosed parts. Installed new control and cooling fan to resolve F43 error. Retested unit once new control and fan were installed and cooling fan came on strong with both ovens running. All is working as designed. . Call complete.
Near Austin, TX 78701
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found doors damaged from construction hold over. Used doors to repair damage. Unit is now operating as designed. Advised maintenance on repair. All checks good.
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer not advancing . Checked voltage ,outlet ,element . All checked normal . Found timer had failed . Replaced timer . Tested unit all checked normal . No lint buildup. Job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 01/13/2021
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived onsite for unit microwave door not shutting or operating correctly. Upon arrival found unit light was no longer operating. Unit would heat but unit door was bowed. Ordering hinges outer and inter door for door issue. And ordering light, housing and small transformer for unit light issue. Office to reschedule based upon part availability, job will require a two man.; ordrng 1 W10687342 (INNER DOOR) and 1 W10775493 (OUTER DOOR) and 1 W10874474 (HINGE) and 1 W10886919 (LIGHT) and 1 W11238401 (TRANSFORMER LIGHT) and 1 W11325786 (APPLIANCE MANAGER) and 1 WPW10490593 (LIGHT HOUSING)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/13/2021
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven not maintaining temperature inspected unit and work area. Found door not sealing. Removed door and found door gasket interfering with door. Corrected door gasket and reinstalled door. Performed temperature test on bake mode at 350°. Found average temperature at 364°. Calibrated unit -10°. All tested good.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
OVEN KITCHENAID KEBC107KSS0 "Arrived on site for customer complaint of oven door hard to open and not heating, found hinges and fuse need replacing, ordering hinges and fuse. Customer did not know when they would be available for next visit. ordrng 1 WP9760575 (Hinge rat side) and 1 WP9760576 (Hinge left side) and 1 Cnote (Office to reschedule)"
Near Manor, TX 78653
David S
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site for sealed system repair. I gained access to the dryer and found zero pressure In the system. I plugged the unit back in and found the compressor building pressure. I installed a UV dryer access valve and a new evaporator. I pulled a vacuum on the system and found it holding. I out a measured charge into the system and found pressure building properly and a good frost pattern forming on the evaporator. I reassembled the unit. After 10 I found the unit cooling down. Th unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/13/2021
DRYER WHIRLPOOL MED7230HW1 "Arrived on site to replace cabinet from previous diagnosis. Replaced cabinet, tested unit, unit works good. All functions operating as designed. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with part broken near bottom of the door. Upon inspection I found the friction sleeves had broken off. I am ordering Friction sleeve (WP8268961) x 2. I ran a diagnostics cycle and found all components functioning properly at this time. ; ordrng 2 WP8268961 (pad)s
Near Austin, TX 78729
Justin
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for a dryer that would not start. I cycled the power at the breaker and found the 240V dryer on a 120V box. The unit would still not turn on. I checked voltage at outlet found voltage dropping. I also checked at terminal block and found same thing. I checked the thermostats, fuse, and heater and found all ohm’d out good. Unit is working as designed. Advised customer to reach out to an electrician. Call complete."
Near Pflugerville, TX 78660
David S
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer having no heat. I inspected the unit and work area. I tested the dryer and found no heat. I tested voltage at the terminal block and found good voltage. I tested the thermal cut off and found it open. I tested the thermostat and found it out of range. I tested the thermal fuse and heating element, both check good. I replaced the thermal cutoff and the thermostat. I tested the unit it is now working as designed. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of soap on dishes, found dispenser gasket leaking out rinse aid. Ordering dispenser. ; ordrng 1 WD12X24060 (Dispenser)"
Near Robinson, TX 76706
Jonathan M
Job Details: 01/13/2021
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that’s making a scraping sound. Inspected unit and work area. Ran unit through a normal time dry cycle and found the unit making a scraping sound intermittently. Remove the front panel and found a seal on the back missing a chunk of the belt causing it to rub up against the top of the gasket. Replaced seal and tested unit. Unit is now working as designed. Call complete.
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that is not starting. Tested unit and found open thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Robert
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on job to replace previously diagnosed parts. After replacement of control still no lights. Called tech line 7729731139. Voltage in and out of control good recommended change all lights and wire harness. After replacement of the lights I have only some lights working. ; ordrng 1 W10898828 (harns-wire) and 1 W10898829 (harns-wire) and 6 W11462342 (LIGHT)s
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not turning on. During testing found that the control board is bad. The led light does not come on and there is good voltage going to control. Will need to replace control board. Customer accepted service. Ordering control board and office to schedule. ; ordrng 1 W11116592 (Control)
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher leaking at valve underneath sink (see SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle operation. Found customer on water softener. Spoke with customer on soap usage and rinse aid. Will need to replace supply line to unit. Unit tested good, no water leaks from unit."
Near Austin, TX 78723
Matthew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite to replace previously diagnosed parts. Replaced UI but did not correct issue. Noticed that door panel UI was not functioning. Removed panel and recorded 12.5 vdc but unit would not power. Will need to replace and perform full diagnostics. Also need to order main control board (need parts research). Office to reschedule when parts arrive. ; ordrng 1 PARTSRESEARCH (MAIN CONTROL ) and 1 W11330486 (PANEL UI)
Near Jarrell, TX 76537
James
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site and tested operation. Found ice maker over filling again causing water to leak down into ice bin. Found ice also has impression of ejector arms in ice from over filling. Tested fans and valves. Found high water pressure to unit causing over filling of ice maker. Also found booster fan is weak which is causing ice to stay wet in ice bin. Unit will need new booster fan, ice maker, both valves and pressure regulator to repair. ; ordrng 1 W10786952 (valve) and 1 W10846539 ( fan )"
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for a broken lid, upon inspection found the left side cracked, replaced lid and tested. All functions worked. Complete"
Near McQueeney, TX 78123
Noah D
Job Details: 01/13/2021
WASHER WHIRLPOOL WASHER "Arrived on site to inspect washer for not workin correctly , upon inspection found the washer draining constantly, customer must remove washer to access. Ordering correct parts. Office to reschedule; ordrng 1 W10597311 (PRESSURE ) and 1 W10846320 (DRAIN ) and 1 W11334605 (ACU )"
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site to test unit for no power. Found bad thermal fuse. Replaced thermal fuse, tested unit to 350, unit works as designed. Both bake and broil element tested good.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for The water is dripping continuously from the filter dispenser inside the refrigerator. Found filter head was faulty. Ordering filter head to return to complete repair. ; ordrng 1 W11346623 (Filter head)
Near Austin, TX 78703
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL Wrf555sdfz08 Arrived onsite and replaced baffle due to stuck open and Causing over cooling. Replaced baffle.All checks good. Thermistors pass in diagnostics.
Near Austin, TX 78756
Matthew
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for refrigerator still freezing fresh food. Called tech line for assistance. Ran diagnostics test 141 and determined RC thermistor was open. Checked thermistor ohms and thermistor was in range. Tested harness connector and received the same reading. Checked reading at control board in rear of unit and did not get a reading. Tech-line determined a broken wire in the cabinet. SR#7729729492. When I got off of the line with tech line I double checked the harness connector. The pins for the thermistor were not straight and not making contact with the other end of the connector. Made adjustment to pin, re tested and recorded accurate readings. At control no longer open and good reading at main control. Unit should resume normal function. Called tech line back to advise them of finding and adjustment. Advised customer to monitor and give 24 hrs for temperature to balance."
Near Austin, TX 78717
Kayman
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Arrived i site for refrigerator making loud noises. Upon inspection I found the damper failing and making a loud grinding noise. I replaced the damper and the noise is no longer present. No leaks were detected during time of service. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2021
DISHWASHER GE GDT635HSJ6SS Arrived on site to test unit for damaged console. Opened new console and found console broken will order new console office to reschedule ; ordrng 2 WD34X21700 (CONSOLE)s
Near Austin, TX 78747
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with latch thinking door is not closing. Secured striker test unit and unit test good job complete.
Near Georgetown, TX 78626
James
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found dispenser working at time of service. Inspected for causes and customer stated the had a hard time replacing the filter because the housing was loose. Inspected housing and found housing installed improperly and mounting points were broken on housing. Installed new housing and secured properly to frame of unit. Tested operation and found unit working properly. Job complete
Near Killeen, TX 76543
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived to inspect unusual noises from compact washer during drain cycle. Confirmed the complaint and removed and replaced the drain pump.Reassembled and unit tested as designed.Job completed
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Obvious damage on the magnetron to determine its faulty. Found sensor/thermistor that attaches to magnetron was damaged. Will need to order and return with a new sensor / thermistor to complete repair. Note: Mounting screws for magnetron are near the magnetron housing inside exterior of microwave. The washer and screw for the sensor / thermistor are secured right next to the magnetron mounting screws. See quick pics for location reference of these items. ; ordrng 1 W11233913 (Sensor/Thermistor)
Near Killeen, TX 76542
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4816FW "Arrived to inspect washer leaking.Confirmed the complaint and found the customer installed the unit herself, but simply hand tightened the hoses to the unit.The hot and cold was also reversed.Corrected the issuesJob completed"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/13/2021
RANGE SAMSUNG NX58H5650WS/AA Arrived on site for gas range having orange flames intermittently. Inspected unit and work area. Tested burners and found blue and correct at time service. Informed customer the only thing it could be for intermittent blue is ratio of fuel to air and unit would not be at fault. All tested good at time of service. Recommend not to use when orange flame appears and to open window to see if corrects issue. Job completed
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
DRYER MAYTAG MED5630HW1 Arrived onsite for the dryer tripping the breaker. During testing found that there is no voltage going to the dryer. Reset the breaker and still no voltage. Found that the L1 wire was loose on the dryer and is burnt as well. Advised customer to have an electrician come out and check the electrical issue and that they will have to purchase a new power cord. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW3090JW "Arrived on site to inspect washer for leaking, upon inspection found the washer out of the rv allowing access, I tested unit and found no leaks, when I placed unit in rv and tested the water came from behind the walls, customer must have drain pipe checked. Complete"
Near Georgetown, TX 78626
James
Job Details: 01/13/2021
DRYER WHIRLPOOL WGD6620HW0 Arrived on site and found drum barely turning but motor and blower running normal. Disassembled and found belt not properly installed on motor pulley. Corrected issue with belt and tested operation. Unit tests good. Job complete
Near Austin, TX 78747
Jacob
Job Details: 01/13/2021
DRYER GE GTDX200EM1WW Arrived onsite for unit shutting off half way through cycles. Tested unit. Unit is working as designed. Upon further inspection. Found that the timer needed to be replaced. Replaced timer. Tested unit. Unit tested good. No issues at this time. Job complete.
Near West Lake Hills, TX 78746
Luis
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Removed compressor cover,no traces of uv in compressor compartment,checked pressures low side -20 high side 65 removed evaporator cover gained access to all weld joints no traces of dye on evaporator,tubing or drain pan.
Near Austin, TX 78735
Luis
Job Details: 01/13/2021
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no water flow from valve,diagnosed a defective valve,replaced water valve ran diagnostics good water flow unit passed all other test. ; used 1 W10897719 (Valve) from stock"
Near Austin, TX 78728
David S
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the dishwasher door detached from the tub with the springs still on. I inspected the tub and found it cracked and one of the hinge studs missing. I spoke to the customer about the unit and that the tub will need to be replaced along with the drain pump.
Near Lakeway, TX 78734
Robert
Job Details: 01/13/2021
REFRIGERATOR GE JCB2582WTY00 Arrived on job for complaints of leaks. Found the drain frozen not draining properly.After removing ice test drain.
Near Austin, TX 78730
David Z
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site to diagnose refrigerator that customer says is beeping and shutting off. On arrival found unit over temp alarm on and beeping. Pushed temp reset and unit came on. Checked temps and FC was at 6 and RC at 46 which is where customer had set them too. Dropped temps to 0 and 37 which are recommended. Customer says this happens once a day or so, several hours in. They also informed me they have purchased a new refrigerator and are waiting for delivery in April. Advised that we either have a weak sealed system or a possible control issue
Near Austin, TX 78717
Justin
Job Details: 01/13/2021
DISHWASHER KITCHENAID KUDC10FXSS4 "Arrived on site for dishwasher not turning on. The customer stated she has not used the unit for several months now. I found that the unit was on a switch and hard wired in. The switch was in the off position, once I turned it on the unit came on. Just to make sure it was functioning I ran a test cycle. Unit is working as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit frosting inside of freezer, I checked gasket, gasket tested good, found refrigerant lines not sealed behind evaporator cover. I added sealer to lines, and to top of freezer cabinet. Instructed customer to monitor temperature."
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for fridge going into a power out stage mode . Checked boards no obvious failure . All fans, defrost heater, IM . All checked normal. Will need to replace power ,main control as well as UI. ; ordrng 1 W10830278 (POWER ) and 1 W10843055 (MAIN CONTROL) and 1 W11089931 (UI)"
Near Copperas Cove, TX 76522
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived to inspect washer noises.Found all noises the newly purchased were the natural sounds of the unit during operation.Unit works as designed.Couldn’t get the unit to duplicate the noises customer was hearing.Job completed
Near Briarcliff, TX 78738
Brandon
Job Details: 01/13/2021
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of heating issues in both ovens and bottom door not closing all the way. Found lower trim not screwed into the correct place causing the door to rub on the trim, I adjusted the trim, unit tested good. Tested upper and lower ovens at 350 degrees, unit tested good."
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
MICROWAVE GE PVM9005SJ3SS Arrived on site to diagnose a microwave that is not turning on. Found breaker tripped. Inspected all parts and components of microwave and found no failures to unit at this time. Informed homeowner of findings and issue is electrical in nature. Homeowner will need electrician to inspect circuit to prevent future issues.
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on site for refrigerator making multiple different noises and ice not as dry in FC as it was when customer first got unit. Added sealer as needed and tested unit. Unit still makes noise but found noises appear normal. Performed temperature test in FC and found at 4° called tech line and spoke with TJ (SR# 7729730441) Made aware of stated issues, and what was done and found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance and to show customer page 34 in user care guide on noise. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service."
Near Georgetown, TX 78628
James
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW70HEBW1 Arrived on site and tested operation. Ran diagnostics and found F8E1 error. Tested switch and found to be good and unit filling with water properly. After diagnostics I found water dripping into dispenser from cold side of valve indicating the valve seat has failed. Installed new valve and tested operation. Unit tests good. Job complete
Near , TX 78628
Jonathan S
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Arrived on site for dishwasher leaking. At time of service unit was not installed and no water line to unit. Inspected underneath sink and found no water line connected. Inspected unit and found all components in proper place and hoses. Unit will need to be installed with water line connected to unit to properly service.
Near Round Rock, TX 78681
Kayman
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived onsite for microwave not heating and making abnormal noise. Upon inspection I confirmed the complaint and what sounds like a failed magnetron. I accessed the high voltage components and found 1 of the transformer wire connectors to the capacitor was broken. I repaired the connector and replaced the magnetron capacitor and diode. I reassembled the unit and tested. The unit is heating and working as designed at this time. Job compete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for notice that the lights are not coming on LIGHT-LIGHT NOT WORKING. Found modules in freezer were all working, but driver module in freezer is faulty. Ordering module LED for freezer to return and install to complete repair. ; ordrng 1 W10695459 (Module LED)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previously diagnosed part. Removed control and installed new control. Powered up oven and it didnt turn on like it did on my prior visit after repairing the wire. Placed in bake and heated as designed. Placed in broil and heated as designed. Job completed.
Near Austin, TX 78750
Justin
Job Details: 01/13/2021
DRYER GE DWSR483EB0WW "Arrived on site for a dryer making a loud noise. I tested unit and it made a very loud rattle noise. I gained access to blower wheel and cleared any obstructions. I did not find anything of concern to make the noise however. I tested the pulley, bearings on motor, and bearing on back of tub and all seemed good. The only thing I found was the felt on the front panel was worn down and half of it was missing. There were clear marks on plastic where the tub was rubbing up against front panel possibly making noise. The felt will need to be replaced. . Office will need to reschedule.; ordrng 1 WE09X27634 (FRONT PANEL FELT)"
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
VENTHOOD KITCHENAID KVWB606DSS3 Arrived onsite for vent hood making intermittent rattling noise. Upon arrival found unit motor screws were loose. Tightened and tested unit. Found unit operating as designed. Job Completed.
Near Austin, TX 78617
Matthew
Job Details: 01/13/2021
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for long dry times. Upon arrival tested unit and unit was functioning properly. Used digital tester to insure proper air flow and passed. Found that the long dry time was in conjunction with sopping wet clothes from an incomplete spin cycle from the washer. Instructed customer that the condition of the clothes will effect the dry time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for a defective valve,replaced valve tested water from valve good,ran icemaker through a cycle water filled icemaker"
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve. Ordering valve.; ordrng 1 W10897719 (Valve)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer door popping open durning cycle. Inspected unit and work area. Tested door operation. Found door latch coming loose and door catch broken. Removed failed door catch and switch, installed new. Tested operation. All tested good."
Near Austin, TX 78702
Wesley
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite and replaced inner door. Unit is now operating as designed without leaking. All checks good.
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
REFRIGERATOR GE PFSS5RKZASS Arrived on site to diagnose a refrigerator that has a torn door gasket and is leaking water. Tested unit and found water valve stuck open and left side RC door gasket torn causing air leak. Both parts will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 WR14X10305 (refrigerator french)
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7600XW0 "Arrived on site , replaced suspension . Ran diagnostics all checked normal. No water leaks detected at time of service.
Near Austin, TX 78750
David Z
Job Details: 01/13/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site to follow up on leaking no drain washer. Ran unit and found water remaining during diag cycle. Checked for leaks and found a small soap trail on the front by the dispenser likely just due to some overspray. When unit goes into spin you can hear a very noticeable screeching and squeaking coming from the drum that matches drum speed. I blew out the pressure line and ran the test cycle again and this time the unit complete drained. Since unit had an oversuds code there was likely suds in the pressure line that needed to be bows out. Retested and unit is working as designed. If clothes continue to sometimes not spin out the issue is likely bearing failure based on the noise I could hear. Rotor is tight, no gear case oil spotted at time of service. All is working as designed with no verifiable water leaks. Call complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to replace control from previous diagnosis. Replaced control tested unit to 350, unit tested good. Both bottom and top bake and broil elements tested good. Thermal fuse tested good. Job complete."
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/13/2021
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site and inspected ice machine and found no production, ran a diagnostic cycle and found recirculating pump is not running. ; ordrng 1 W11325175 (Water pump, level sensor)"
Near Georgetown, TX 78628
Cliff
Job Details: 01/13/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived on site to replace control for dryer. Replaced control and found no change in operation. Blowers thermistor is 10k ohms out of range causing issue. Reinstalled old control and am ordering thermistor. ordrng 1 134587700 (thermistor,control)"
Near Austin, TX 78749
Jacob
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for unit still leaking In bulky/sheets option. Customer started load as usual, bulky/sheets was selected, customer put in pillow case and sheets in the unit. After use, did notice water had leaked on the back side of the unit and to the floor. Called tech line reported findings and that the issue only occurs during using the bulky/sheets mode. Suggested to change the ACU control once again. Got Sr#7729537209. Office to reschedule ; ordrng 1 W11498796 (CONTROL)"
Near Austin, TX 78734
Robert
Job Details: 01/13/2021
WASHER MAYTAG MAV2755AWW Arrived on job for complaints of noise. Found the pump bearings cause of noise. No leaks detected at time of service.
Near Taylor, TX 76574
Andy
Job Details: 01/13/2021
DRYER WHIRLPOOL WGD5620HW0 Arrived on site for dryer making noise. Tested and inspected unit and found failed rollers. Ordering needed parts. Office to schedule return trip.; ordrng 1 279311 (ignitor kit & bracke) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 6 WPW10314173 (support)s
Near Austin, TX 78735
Leonardo
Job Details: 01/13/2021
MICROWAVE GE PT970SR3SS Arrived on site to test unit for pop sound and unit not working. Test unit and found all high voltage shorting out and bad switches and bad fuse. Will need to order control board and panel too. Office to reschedule. Will need 2 hours. ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 WB02X11243 (NOISE FILTER) and 2 WB24X829 (SWITCH )s and 1 WB24X830 (SWITCH ) and 1 WB27T10464 (TRANSFORMER ) and 1 WB27T11294 (CONTROL PANEL) and 1 WB27T11345 (MAIN CONTROL BOARD ) and 1 WB27X10073 (CAPACITOR ) and 1 WB27X10516 (MAGNETRON )
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/13/2021
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Found inlet valve continues to run after ice maker fills. Found ice maker getting stuck in fill position and not advancing. Will need to replace ice maker and continue to diagnostics unit. Would like control and valve on hand for return. Will need authorization to continue with repair. Office to schedule appointment when ETA is available on parts.; ordrng 1 WP2321753 (INLET VALVE) and 1 WPW10143221 (CONTROL) and 1 WPW10300022 (ICE MAKER)