Arrived on site for oven being out of range. I inspected the unit and work area. I found the oven light would not turn off. I found the door switch good. I replaced the control. I tested the oven bake at 350 with a thermal couple and found it heating as designed. Job complete.

"Arrived on site to test unit for not heating properly, tested unit found upper oven reading 77 and lower at 72, per heated both ovens to 350 and used thermal coupling to measure temp and got a steady reading of 350, upper oven took about 10 min to reach 350 and lower about 15 minutes, both oven reignited multiple times to maintain proper temp, unit all running as designed, customer was using after market thermostat, showed customer in owners manual that it is not recommended, also advised customer about calibration option in unit that would help her with items cooking to slow or fast, called tech line to present my findings got Sr#7732500788, no leaks detected job complete"

"Arrived on site to, install previous diagnosed part. Removed failed filter housing and installed new. Tested water dispenser operation. All tested good, no water leaks detected."

Arrived onsite and found faulty bake ignitor. Replaced ignitor and tested unit. All checks good. Unit is now operating as designed.

"Arrived onsite to replace previously diagnosed parts. On arrival pierced dryer (unit unplugged) and recorded 65 psi. Recovered refrigerant. No suspected leak, but potential restriction at dryer. Replaced dryer and inserted access valve. Pulled vacuum and held. Charged unit per spec and did not equalize. Had low side negative 28 and high side 75. Potentially clogged cap tube. Replaced dryer again with truck truck and ran pressure test. Unit still would not equalize. Removed cap tube from evaporator side and charged with refrigerant (nitrogen not available) refrigerant entered system and recorded 75 psi however did not make it through the cap tube. Called tech line for assistance. Cap tube has restriction. Tech line recommended returning with nitrogen and charging to 140 psi and see if it blows threw the cap tube. Provided SR#7732500672. Will need to return with nitrogen. Office to reschedule. ; ordrng 1 W11506635 (Valve) and 1 Wpw10143759 (Uv dryer) and 1 Nitrogen (Nitrogen) and 1 2hrmin (2HR min)"

"Arrived on site for a cooktop getting an F25 error code when trying to use the left two burners. Per the tech sheet I gained access to the inside of the unit and found all wiring correct with no damage, therefore I replaced the module. I then powered back on the unit and it was throwing an F47 error code. This indicates a faulty UI. I tried to calibrate the unit, but the UI ended up failing and not coming back on. I gained access to the inside of the unit again and found all wiring correct. We installed a faulty module and it threw out the UI. Due to this I am ordering another module and UI to install. Office to reschedule.; ordrng 1 W10857232 (Module) and 1 WPW10396615 (UI)"

"Arrived on site to diagnose refrigerator not making ice. Customer said last time the unit produced did it was a giant sheet it could not break. I ran the icemaker in diagnostic and it did cycle, but didnt fill. Unit is likely not harvesting and caused it to double or triple fill. Ordering new icemaker, and returning with valve and dispenser Ui. Office to schedule when all parts are in hand. I did power cycle the unit, and advised customer to make sure airflow channels get opened up to address any temp related issues. Customer will call and cancel service if this resolves issue. ; ordrng 1 W11533213 (Dispenser Control)"

Called NEW techline and informed them of my findings. Spoke to David. Based on the information David stated we would need to submit all parts needed for authorization. Currently a large portion of the parts for the repair are at the home. CRM 1645929812; ordrng 6 WP8533953 (Hub screws)s and 1 WPW10215093 (Filter) and 2 WP8533928 (Filter screws)s and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 Twoman (Two man job)

"Arrived on site for refrigerator not dispensing ice. Customer stated that he attempted to replace auger motor but fork was stripped. Inspected unit and work area. Removed ice container, found only screw in ice dispenser solenoid and solenoid lever not in correct position. Removed ice container and spin auger by hand and found turning freely. Tested ice container and found loose ice mechanism. Tightened mechanism and tested operation. Found ice dispensing only crushed due to solenoid. Gained access to solenoid and corrected and replaced missing screw. Assembled unit and tested operation. Found unit dispensing crush and cube ice. Ice dispenser working as designed, no water leaks detected during service.

Arrived on site to test unit for oven over heating. Test unit and average temp of the unit is at 354?. Did correct measurements of temp by taking 2 highest temperatures and the 2 lowes temperatures and added them up and dived by 4 to get average temp of the unit. Job complete.

"Arrived on site for not dispensing ice . Found plastic blade broken on auger blade . Replaced bin , tuned IM on . Harvest and water filled . No water leaks detected at time of service. Job complete"

"Arrived on site for refrigerator having ice buildup on fresh food evaporator. Inspected unit and work area. Performed diagnostics mode and tested evaporator thermistor and found control reading closed circuit. Gained access to control and measured DC voltage to thermistor and found no voltage. Found failed control and thermistor. Found no ETA available on control. Office to schedule return when ETA is available on parts. ; ordrng 1 W10843055 (Control) and 1 Officetoschedulereturn (Schedule)"

Arrived on site to test unit for no power. Found opened fuse test all switches and found bad 3 way switch. Test unit and unit blew fuse from high voltage. Will need new mag cap and diode office to reschedule. ; ordrng 1 WB27X10682 (Magnetron) and 1 WB27X10907 (Capacitor) and 1 WB27X10908 (Diode) and 1 WB27X10741 (Filter board)

Arrived on site to drop off the burner caps. Job complete.

"Arrived on site to diagnose microwave making noise. Ran unit and heard extremely loud buzzing coming from failed magnetron. Ordering HV system parts to resolve. Office to schedule when parts arrive."

"Arrived on site for a dishwasher not running properly, and being very loud at the beginning of the cycle. I put the unit into diagnostics mode and found that the motor would make a very loud noise as soon as it ramped up. I then gained access to the sump and motor. I found the sump gasket bubbling up and bad. I also found the chopper in the sump bad, which was most likely causing the noise. I then gained access to the bottom of the unit and found that the sump tabs had broken off, and was allowing the sump to leak. Upon further inspection I also found the display on the unit going out, and that the unit was missing the toe plate/insulation. We will need to get authorization for the sump and motor, the sump tabs, the toe plate and insulation, and the display. Office to reschedule.; ordrng 2 WPW10300599 (Sump Tab)s and 1 W10909064 (Toe Plate) and 1 W10831329 (Insulation) and 1 WP8269206 (Display) and 1 Autho (Autho)"

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off and not ice in the bin. Customer advised that they found water streaks down the inside of the left RC door and water puddles on the top of the FC door. I placed the unit in diagnostics and tested the ice maker and it got to half harvest and stopped. I cycled power to the unit and retested and it is operating as designed and the fill tube is operating properly. I tested temps in the FC=5 degrees. When I tested temps in the cooling ducts, my temp readings were very warm (68 degrees). I disassembled the FC section and tested the ice fan and found it getting 12VDC but when I ohmed it out, it showed 0 ohms. Also, I found the right RC door gasket is badly torn. I pulled the unit out and inspected the drain tube and found it gapped. I sealed the gap with silicone (photo). I am ordering the ice fan and right RC door gasket and scheduled return service . No water leaks observed during service.; ordrng 1 W11407678 (Ice fan) and 1 W10917313 (Right RC door gasket)"

"Arrived on site and inspected oven and found no power showing on display. Access control board and found L2 is missing. Found builder had used a plug head instead of hardwiring pigtail to a junction box. Inspected plug head and found L2 is disconnected. Took one picture. Reconnected it for testing and oven is now working and observed it heating properly. Explained to homeowner that this is not the installation recommended in the use and care document for the oven. If issue happens again recommend that they have an electrician hardwire the outlet properly

Arrived on site for washer leaking water into tub when not in use (per customer on arrival) after running multiple diagnostics and normal operation tests I found cause was due to a failing inlet valve not sealing closed when needed. Replaced valve and found washer no longer leaking. Unit functioning as designed. Call complete

Arrived onsite for refrigerator dripping from dispenser. Upon arrival found unit dispensing correctly. Checked spigot and found it was holding water and was dripping. Ordering spigot. Office to reschedule upon receiving.; ordrng 1 W11227371 (Spigot)

"Arrived on site to inspect refrigerator door gasket falling off door. Upon further inspection, I found the RC door gasket coming separated from the door at the top left corner when opening the door. I attempted to secure the gasket into the liner, but it continues to separate and will not stay installed. Due to not being able to view a parts breakdown, I am ordering PARTS RESEARCH RC DOOR SS & PARTS RESEARCH RC DOOR GASKET GREY. Office to schedule return service. No water connections to the unit.; ordrng 1 PARTSRESEARCH (RC door SS) and 1 PARTSRESEARCH (RC DOOR GASKET GREY) and 1 CNOTE (RETURNING TECH TO INSPECT DOOR & GASKET)"

Arrived on call for complaint of leaks. Found the bellow damaged and allowing water leak out front. After replacing test washer no leaks detected at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, both RC door gaskets being badly torn and the defrost bimetal failure, I removed and replaced all parts mentioned including the UV dye drier and access valve. After replacing the compressor, drier, and access valve, I vacuumed the system and pressures held at -30/0. I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures were good at 2/148. Using my heat gun I shaped the gaskets before installing and checked for air gaps. Doors are sealing properly.No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 24 hours."

Arrived on site for unit not heating error code F1E4 MW relay. Tested unit and found turntable not turning and unit intermittently operating. Found switches were bad. Need to replace switches. Replaced both upper and lower interlocks. Tested unit by heating a glass of water for 30 seconds. The turntable is operating correctly and the water heated. Unit operates correctly. Job complete.

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the units yoke was stripped causing issue. Replaced divider and all parts of dispenser motor. tested unit with no issues. Complete"

Arrived onsite and repaired unit by installing the clamp. Unit is now operating without a leak. Advised customer on repair. All checks good.

"Arrived onsite for dishwasher not draining properly and not draining properly. I attempted to run drain pump and found that it was struggling. I checked drain hose and found it clear. I also found the heating element covered in hard water buildup up causing the unit not to dry properly.Customer agreed I installed part and tested unit and unit is now operating as designed. No leaks at this time. Job complete."

"Arrived on site to follow up on microwave that was cutting off at random. On arrival customer informed me that since previous tech came out to diagnose, the unit has worked with no issues since. Ran unit several times and found no issues present at this time. Called tech line and spoke with Austin. Advised Tech line of verified issue prior, and possible repair should issue repeat. Due to the random nature of the failures and the fact previous repair likely fixed a loose connection, no recommendations are provided at this time. We would need to test the unit and find where voltage is dropping off, however main harness would likely be the best course of action since its the only item tying all the systems together. Call complete."

"Arrived onsite for refrigerator with ICE AND WATER NOT WORKING - LIGHTS ARE NOT WORKING, I gained access to the back of unit to access the main control to test voltage. And found that the harness had came loose form its connector I reconnected the harness and tested unit and found that the unit is now operating as designed. Job complete."

"Arrived on site for a fridge door not opening. I spoke to the customer and found out it was the deli drawer not opening. I inspected the unit and work area. The customer had the unit off and defrosted it. I found a puddle of water at the bottom of the fresh food section. I checked the deli UI and harness and found it in good condition. I found the rc drip pan warped. I put the unit through a forced defrost and checked voltage at the control. I found good voltage to the defrost heater and good continuity through the circuit. I tested the rc thermistor and found it reading 45 degrees when it is set to 37. I am ordering the drip pan kit, UI, and the rc evaporator harness to complete the repair. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Rc evaporator harness) and 1 W11330971 (UI)"

"Arrived on site to diagnose dishwasher that is not running. No lights or power found on unit. Tried to run and found no response from unit. Found 2 switches above dishwasher. Found both switches are running the disposal, however its also powering the dishwasher. Issue is in the switches and wiring, wiring is connected for dishwasher and disposal. Owner needs to have an electrician resolve. Advised landlord of findings."

Arrived onsite for with top rack falling out. Upon inspection I found the wheels on the adjusters missing. Upon inspection of new parts I broke the left adjuster. I am ordering 1x w10712395 adjuster kit. And 2x wp856925 stops.ordrng 2 Stops (Wp8565925)s and 1 W10712395 (Adjuster)

Arrived on site to install previously diagnosed part. Found bushing was missing that secures the sliding arm into the support arm the keep the sliding arm and mount from wobbling. Attempted to locate bushing on the floor but could find it anywhere. Took picture of where it should be for quick pics. Ordering bushing 461967510191 and sliding arm W11214480 to return and complete the repair. All we need is the small washer that slides and secures both arms to mount arms and prevent play. Ordered both to ensure I get the small washer included to complete the repair. ; ordrng 1 461967510191 (Bushing) and 1 W11214480 (Sliding arm)

"Arrived on site to inspect unit for not running normally, upon inspection found the unit was running without water, turned on water valve and unit worked normally. Complete"

Arrived on site to test unit for tripping breaker. Found unit plugged into gfci outlet. Ran diagnostics and found no issues. Highest amp draw from total unit was 13amps and did not trip outlet. Found no exposed or broken wiring. Advised customer to use unit and if it trips outlet to run an extension to non gfci outlet and resume wash cycle. If it does not trip have outlet replaced with non gfci. Job complete.

"Arrived on site to replace valve from previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit working as designed. Found water lines corroded, advised customer lines need replaced before using unit to prevent new valves from clogging. No leaks detected. Job complete."

"Arrived on site to test unit for noise, tested found for no noise present on arrival, evaporators did not have any frost buildup put unit into diagnostics, ran test 56 and 57, both good but loads sound showed when ice box fan test 59 was activated, removed FC evap cover to expose ice box fan, spilt fan and found ice buildup on bottom of fan compartment, removed ice tested unit unit now running as designed no leaks detected job complete"

Arrived onsite for door replacement upon arrival found rc door damaged. Replaced and tested unit is now operating as designed.

"Arrived on site to inspect cooktop not operating. Upon further inspection, I tested all burners and theyre operating as designed. The builder advised that the unit is not secured and centered to the countertop. I found the mounting brackets/screws missing. I adjusted the flames on each burner. I am ordering the mounting brackets and screws and scheduled return service. Returning tech will need to raise the 2 outer grates and center them in between the cabinets before installing the mounting brackets in order for the unit to be centered correctly (photo in SD-QuickPic). No gas leaks detected during service.; ordrng 2 WP3801F935-51 (Mounting bracket)s and 2 WP7101P062-60 (Mounting screw)s"

"Arrived on site for complaints of loud screeching noise. Found geargase leaking oil. Installed new geargase, cam, belt, and actuator. Ran unit in factory diagnostics it passed. No water leaks detected, job complete."

"Arrived on site and inspected refrigerator and found ice buildup in rear of refrigerator. Refrigerator has been moved to this location and is not in use. Icemaker is also dumping ice production all over freezer floor because ice bin is not in the freezer. Found the ice bin on the other side of the room. Refrigerator has been stored in this room while home is remodeled. Recommend it to homeowner that refrigerator cooling be turned off for two days and it be allowed to defrost. If issue continues problem should be treated as a defrost problem, job complete"

Arrived onsite and found external drain pump short cycling ice machine. Advised customer on needed part and verified coverage. ; ordrng 1 W10825875 (External drain pump)

Arrived on site for no heat dryer . Found breaker was tripped . Reset breaker . Dryer is functioning and heating properly . No lint build up at time of service. Job complete

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper left side led module in freezer section,after replacement all leds working as designed.

Arrived onsite for microwave light not operating. Upon arrival found unit holder not grasping correctly. Also found when it is grasping triage in control is burned out. Ordering control and holder to be replaced at the same time. Spoke with customer on getting a new bulb to be replaced all three at once. Office to reschedule upon receiving parts.; ordrng 1 W10210871 (Holder)

"Arrived on site to inspect range oven temps. Upon further inspection, I found the unit calibrated +30 degrees. I reset the calibration back to 0 and tested. Once the oven bake burner came on, the bottom panel back left corner popped up. I stopped testing and found the bottom panel badly warped and not secured by the clips on the back liner. When I attempted to put the panel back in place, the right liner at the back bottom corner bent inward. I found the weld on the liner was broken and causing the back right corner of the liner to warp and allow warm air to leak. I contacted techline and spoke to Robert and advised of the complaint and my findings.

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range in amp draw. Element is showing 7-9amps in wash and dry cycles of diagnostics. I tested ohms at the control to the element and the element is within ohms range. Tested voltage at the control and its getting 120V. Unplugged the UI from the main control and closed the door and the drain pump came on indicating the main control is good. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for no ice production. Found error code E1(no cooling). Found bottom of both FC and RC was full of water and ice. Found both drains frozen. Water from RC was dripping down into FC return vents. Found air channel for ice maker on left side of FC evap was completely frozen preventing air flow to ice maker. Completely exposed both evaps and cleared all frost and ice. Thermistors tested good and were in proper location. Removed drain tube and put a bead of caulking to prevent air leak. All functions tested good, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site and inspected microwave and found it showing F6E6,. Inspected programmed model number and found it was programmed as a JMW2427, microwave is actually a JMC2427. After collecting model number in diagnostics sent a short video of it heating properly to PR, job complete."

Arrived onsite for oven not heating correctly. Upon arrival found unit was slightly off during heat test. Calibrated down slightly. Also found oven has cut out in cabinet. Which can produce future problems on unit. Took photo to document job Completed.

"Arrived on site for washer making loud noise, banging around, and not spinning cloths out fully (per customer on arrival). Upon arrival confirmed complaint. Found immediately that inner tub, spider, and bearing assembly had failed causing external damage to shock absorbers as well as the belt and back half of the outter basket.Parts would need to be replaced and unit retested before being able to test unit for any other possible failures. ; ordrng 1 WPW10202459 (Inner basket (comp.)) and 1 WPW10111158 (Tub gasket) and 1 W11239040 (Outter tub (back half)) and 1 WP8540101 (Belt) and 4 W10822553 (Shock absorbers)s and 1 WPW10283361 (Puppy nut) and 1 Cnote (Please read note description before getting ahs autho) and 1 Cnote (2 man 4+ hr repair needed)"

"Arrived on site and inspected refrigerator and found freezer temperature is 2? fresh food temperature is 39?, took pictures. There is no frost buildup in freezer or any issue to report at this time refrigerator is operating as intended, job complete"

"Arrived on site to inspect unit for not locking causing unit to not function, upon inspection found the latch mechanism snapped. Replaced latch and tested. All functions worked normally. Complete"

Arrived onsite for unit not filling. Tested unit and found F6E2 inlet valve electrical problem. Found fill valve was disconnected from harness due to broken connector port. Also found kinked fill hose. Noticed supply fill line was a bit tight and advised customer to install longer supply fill line. Ordering fill hose, and inlet valve. Office to reschedule.; ordrng 1 W10878507 (Fill hose)"

"Arrived on site to replace axle pin for right front roller from previous diagnosis. Replaced axle pin, leveled unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of error codes and loud noise. Found no saved error codes. Ran unit in factory diagnostics and unit passed. Could not hear any loud noise. Spoke to SW. Checked shocks and springs and found them good. Loaded unit with 4 towels, got them wet, and ran drain and spin cycle. Heard a loud vibration and thumping noise. Thought it was the missing bolt from the counter weight. Heard back from engineers after I had left site. Engineers want a new ACU installed. .; O-emld tckt"

Arrived on site to test unit for smell found clogged drain hoses not letting unit drain. Replaced drain hoses test unit and unit test good job complete.

Arrived on site for washer leaking. I inspected the unit and work area? I found the console coming apart. 8 found fault code F8e4 over fill float switch open. I ran several test cycles and found the unit leaking out of the front lip. I tested the level and found it leaning forward. I releveled the unit. I am ordering the console to complete the repair.; ordrng 1 W11460908 (Console)

Arrived on site to test unit for not responding/no power. Found prongs in L1 on outlet side were spread to wide preventing L1 pin on harness from making contact hence not receiving recommended voltage. L2 to ground was good at 120. Advised customer to have electrician correct issue. Ran continuity through harness and tested good. Outlet needs replaced. Job complete.

Arrived onsite and found missing ignition cable. Ordering ignition cable to repair. All else checks good. Advised builder on findings. ; ordrng 1 W10623833 (Ignitor cable)

"Arrived on site for a microwave that is tripping the breaker when the doors opened in the middle of cycles. Inspected unit and work area. Confirm the customers complaint and opened up the microwave. Tested door switches and all tested good with shown in continuity and showing open when the door was open and closed. Spoke to SW and was advised that based on the current checks the issue would have to be either with the microwave itself or a timing issue with the switches. Being that we couldnt narrow it down, she advised to order all parts and return with everything to ensure proper repair.

"Arrived onsite to replace previously diagnosed parts. Recovered refrigerant and started process for sealed system. Had partial restriction so used nitrogen to flush system. Was replacing dryer again and cap tube broke near cabinet area. Previously, tube was difficult to access due to no slack on the line when removing original dryer.

"Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F and the FC at -3?F. I found the FC completely frosted over, and upon further inspection I found the light assembly broken off. This was causing the assembly to hang in front of the door, and possibly blocked the door from closing all of the way. This in turn could of caused a warm air leak and created all of the frost. I also found the customers FC over packed and blocking airflow. I informed the customer on not over packing the unit, and the importance of this. I gained access to the evap and found the return vents to the RC iced over. Due to this no cool air was going to the RC. I cleared out the vents, and informed the customer the failure was most likely caused by the blocked airflow or frost build up. I am ordering the light assembly and will return to install. Office to reschedule.; ordrng 1 WPW10313917 (FC Light Housing)"

Arrived on site to follow up on oven that was not steaming and popping temp sensors. Replaced boiler and tested unit again. Called tech line and with Austin on the line was able to see unit reading a water level when it was empty. Replaced both valve and pressure sensor to resolve. Tested unit and verified a proper fill. Unit working as designed.

Arrived onsite for cooktop knobs being able to be taken off. Upon arrival found unit operating as designed knobs are able to be removed that is part of design job completed. Spoke with builder on this being by design.

"Add on Arrived on site for no heat front left burner . Found burner wasnt pushed in far enough into receptacle. Tested burner , all burners are heating properly . Job complete"

"Arrived on site and inspected dryer and found it is not heating, found cut off connector is loose and after resetting it dryer will now heat normally. Also found vent hose is crushed and this is likely the reason the cut off wasnt working.

"Arrived on site and found no power showing on microwave, uninstalled it from location and found fuse has failed. Replaced capacitor and magnetron ordered by previous technician and this did not correct the issue. Used micro breaker in place of fuse and found it is not heating and after 20 seconds it will trip the apartment breaker. Will need to bring back all high-voltage parts to correct issue.; ordrng 1 Wpw11493410 (Magnetron) and 1 Wpw11493410 and 1 W11552018 (Control board) and 1 W11551761 (Interlock) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W11256462 (Fuse) and 1 W10832024 (Mag thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10850446 (Capacitor)"

Arrived onsite for ice dispenser not dispensing ice. Upon inspection I found the coupling had stripped out causing the unit to not be able to dispense ice. I will need 1x 242305203 housing and one outer cover 1x 242303501; ordrng 1 242303501 (Housing) and 1 242305203 (Housing)

Arrived on site for stuck keypad error . Hard reset didnt help . Ordering ui console . ; ordrng 1 W11460598 (Ui console)

"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.

Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.

"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"

Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.

Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.

Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.

"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"

"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"

"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"

"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"

"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"

"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."

"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.

"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.

"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"

Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.

"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"

Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete

Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)

Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)

"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"

Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.