Arrived onsite to complete repair on washing machine which would not spin out and drain consistently. Unit would not enter diagnostics. Replaced the main control W11352122 and tested. Unit is now operating as designed. Spinning and draining as dewigned.

Arrived onsite for burners not igniting. On inspection found the left back burner would not ignite and the center had half a flame when ignited. Took the burner apart and found debris in the gas channel. The left back Burner had the gas port hole was clogged. Clean the burners and tested. Found the bulbs were burnt out. CX will replace the bulbs. Unit work as designed. No gas leaks detected during service.

Arrived onsite for a range displaying an F3E0 error code.I tested the oven sensor at the control and it read 1090 ohms and was within range. The control needs to be replaced.

"Arrived on site for ice machine, inspected unit and work area. CX complaint was that unit didnt make any ice. Upon arrival, ice machine was full of ice. CX wanted us to clean coils and complete maintenance. Ran diagnostics and found no issues. Cleaned coils and bilge pump cover. No water leaks present at time of service. Job complete.

"Arrived on site. Found thin ice,ran diagnostics water not fully filling reservoir pan,evaporator plate taking long to frost on plate advised replacing valve

"Arrived on site for refrigerator, inspected unit and work area. Unit was in garage, unplugged, with the doors open. CX complaint is that unit stopped cooling. Tested inverter and compressor. Found compressor good, but inverter had failed.

Arrived on site to replace previously ordered parts for dryer. Replaced relay and thermal fuse and all is working properly at this time.

"JR: Arrived onsite to inspect oven with error code F2E1 (stuck/short key).Upon arrival I found that the unit would display the error code and let me advance past it. However, the error code would then pop back up and I would cycle through it over and over again. I cleared he error code and turned the power off at the breaker box and waited 4:30 minutes and then turned the unit back on. Powering the unit back up has cleared the issue and the error has gone away. I tested the unit in back at 350? and the unit is operating as designed.

Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser solenoid and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for refrigerator short cycling. Upon arrival inspected unit. Found unit has failing compressor. Customer had hard start installed to try and eliminate food loss. Repair was unsuccessful due to compressor. Called tech line for inquiry on warranty standing. Tech researched and found warranty still intact. Recommended ordering Compressor and power cord . Provided SR#7734733237. Office to reschedule ; ordrng 1 W11611445 (Power harness) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer)

"Arrived on site. No lights or ui powering on,checked continuity on switches passed replaced led and hv control prev tech diagnosed same issue ordering power supply and ui control. ; ordrng 1 WPW10624574 (Power supply) and 1 W11404239 (Ui)"

Unit is in unit 537. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

"Arrived onsite for THE WASHER IS NOT DRAINING OUT SAME AS BEFORE AND THERE IS A PROBLEM ON THE SENSOR. Upon arrival inspected unit and found agitator Is not secured. Removed agitator and inspected. Agitator is worn and not secured to Gearcase. Tightened the agitator the best I could to be able to run diagnostics. Ran diagnostics and there are no error codes. Ran manual test and Gearcase makes scraping sound each time tried. Ran a drain and spin cycle and Gearcase continues to make noise. Need to order and replace belt, cam, agitator, and Gearcase. Need autho. Office to reschedule ; ordrng 1 Autho (Autho) and 1 WP3951744 (Agitator) and 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site for washer not working correctly. Upon arrival confirmed issue. Found f5E3 in diagnostics. Found control sending correct voltage but lid lock was internally broken and not activating correctly. Was able to reschedule customer for 10/12/22 to complete repairs with new lid lock. ; ordrng 1 W11513248 (Lidlock) and 1 Cnote (Customer requesting sooner rescheduling if available)

"Arrived on site for a dishwasher that is unresponsive. Inspected unit and work area. Did confirm lights on on the user interface but all buttons except delayed wash were unresponsive. Ordering the consul, user interface, and control for repair. The Office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI) and 1 W11462458 (Control)"

Arrived on site to test unit for not draining and washing and upper rack falling. Test unit and found broken adjusters and bad sump and motor. Installed new adjuster kit and will order new sump and motor and stopper. Office to reschedule ; ordrng 1 W11087376 (Sump and motor) and 1 WPW10508950 (Stopper)

Arrived on site to test unit for oven glass getting hot when oven is on. Test unit and found glass getting warm from using the oven normal operation. Called Techline Sr#7734735806 also called safety #7734704002; ordrng 1 W11025151 (Insulation kit)

Arrived on site to test unit for stainless coming off glass. Ordering new outer door office to reschedule ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate)

Arrived onsite for a dishwasher that is not drying dishes. Upon arrival I ran DW in diagnostics and found that all functions work except for the heater. I then tested the heater and harness and found that the heater showed open. Upon further inspection I that the heater had a burnt out spot on it. I am ordering 1x heating element. And setting return for 10/07/22; ordrng 1 W10518394 (Heater Element)

"Arrived onsite for a washer that is not starting the wash cycle. Upon arrival I ran a quick wash cycle and found that it would not start. Up further inspection I form that the belt had came loose from the drive pulley due to. Sock getting stuck in it. I reinstalled the bet and tested unit and found operating as designed but I m ordering new belt because the old one is damaged. (See pix).rescheduled for 10/10/22; ordrng 1 W11239857 (Belt, Drive)"

Arrived onsite to install previously diagnosed and ordered parts. R/R Ui unit would not configure. I called techline and spoke with Richard SR# 7734739695. I went through multiple tests and it was determined that the glass top is defective on the timer buttons. I was advised to order a glass top. I was also advised to order a new UI and all modules just in case. Advised CX. Office to RS.; ordrng 1 W11589814 (Glass cook top) and 1 W11591148 (Left power board) and 1 W11591149 (Center power board) and 1 W11591150 (Right Power Board) and 1 W11589956 (HMI Control)

"Arrived onsite to inspect refrigerator not cooling in the freezer. Upon arrival the compressor is running and I got 0.92 Amps at the compressor. Evaporator fan is working properly. I found no frost pattern on evaporator only on the capillary line leading to the evaporator. I suspect that there is either a restriction in the line, a leak, or an insufficient compressor. The unit is not moving refrigerant properly. Ordering sealed system repair and a lokring kit. I am also ordering an evaporator. Office to RS ; ordrng 1 W11582579 (Compressor ASSY) and 1 W11562258 (Evaporator) and 1 Lokringfittings (Lokring fittings) and 1 Lokringkit (Lokring kit) and 1 R-600kit (R-600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dye Drier) and 1 W11506635 (Access valve)"

Arrived on site to test unit for not cooling. Found connections to start device and run cap cut. Put butt connections and reconnected new start device and run cap. Compressor is seized up. Recommend replacing compressor. Needing 3hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access) and 1 W11611445 (Harness)

Arrived onsite for oven door coming apart. On inspection the right upper corner is separating from the glass. Original ticket was created before warranty was over. Ordering part # W11176456. No gas leaks detected during service. ; ordrng 1 W11176456 (Front of oven door)

Unit is in shop. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

Arrived onsite for refrigerator items freezing in fridge. On inspection found the right rc gasket is torn. Tested the RC thermistor and it read 5.2k=51? actual is 47? FC thermistor read 7.2k=40? actual is 0? replaced evap fan motor assembly. No water leaks detected during service.; ordrng 1 W10830274 (Door gasket)

"Arrived on site for a dishwasher that is not cleaning dishes. Inspected unit and work area. Ran the entry diagnostics and found an F4 E3 (wash motor not running) error code. I ran into through diagnostics and did confirm that the unit would not recirculate water. Replaced the wash pump and motor and tested the unit. Found the unit was attempting to recirculate water but would not recirculate. Verified 120 V going from the main control to the washer pump motor. I called whirlpool tech line and spoke to Chris SR# 7734740683. He advised that based on my checks, the issue would have to just be with a bad motor assembly from the factory. He advised re-order and to call back if other issues persist. Ordering part in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11025157 (Pump and motor)"

"Arrived to inspect ice production issue. I found the FC at 0F and there was a large amount of frost within and below the ice bin assy. The ice chute had pieces of foam from the manufacturing process that should have insulated the chute from outside air incursion. The plastic around the ice bin and dispenser motor protrusion was mismolded as well. Office to order FC door and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11566705 (FC Door, Stainless Steel)"

Arrived on site. Installed new door found panel bowed and dent installed old door ordering another door; ordrng 1 W11532928 (Door panel)

"Arrived on site to inspect refrigerator ice melting in the bin. Upon further inspection, I found the RC ice bin stuck in the door and could not get it free. I found ice was forming in the chute due to the ice sweating and the freezing from the ice door allowing warm air inside the bin. Using my steamer, I feed the ice bin and removed it. I found the bin cracked at the base. Customer advised that when they opened the ice bin door, the door gasket came off as it stuck to the liner. When I steamed the ice in the chute, I found the water would leak through the ice door. I am ordering the ice bin, ice bin door, ice door and CNOTE-AUTHORIZATION. No water leaks observed during service and office to schedule return service. Upon return, the ice door, ice bin door and ice bin will need to be replaced. ; ordrng 1 W10702031 (Ice bin door) and 1 W11189145 (Ice door) and 1 W10911314 (Ice bin) and 1 CNOTE (AUTHORIZATION)"

"Arrived on site and I attempted to replace all orifices To correct size for propane. Outer ring orifice on center burner will not separate from orifice holder. A new orifice holder will be needed, all other burners have been swapped properly. orifice kit left at home.; ordrng 1 W10836409 (Flame spreader) and 1 W10625853 (Orifice holder)"

"Arrived onsite for a rand that has no power. The actual complete is that the 2 right knobs where broken i tested unit and found all functions Operating normally, I am ordering 2x knobs. Office to reschedule. ; ordrng 2 W11517331 (KNOBS)s"

Arrived on site to test unit for light not turning off. Test unit and found bad control board. Relay stuck not opening. Will need to replace control board. Office to reschedule ; O-emld tckt

Arrived on site to test unit for display turning on and off. Test unit and found correct voltage coming in. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)

Arrived on site for fridge ice maker dripping int ice bucke and clumping ice . Found valve weeping . Ordering valves . Also found right side fresh food door gasket torn . Ordering door gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W11095287 (Valve) and 1 W10917313 (Door gasket)

Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found dispenser solenoid failed and it will need to be replaced to complete repairs. ordrng 1 WP2152713 (Solenoid)

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Did confirm the customers complaint and found the freezer sitting at 14?F. Found the refrigerator sitting at 34?F. Found the temperature selections were set at 0?F for the freezer and 33?F for the refrigerator. Found no evidence of any defrost issue in the refrigerator or freezer sections. Took an amp draw off of the compressor and found compressor within range. Checked the condenser coils and found them caked with lint buildup. I did explain to the customer that that could be causing their issue. He advised that the unit has not been cooling for some time now and that they need immediately relief. I did find that compressor extremely hot to touch indicating that it is going out on thermal. I am ordering the compressor, dryer, coupler, and refrigerator evaporator to expedite the process but the customer will contact us back if removing the lint buildup on the condenser coils fixes their issue; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Refrigerator evaporator) and 1 W11506635 (Coupler)"

Arrived on site to diagnose a dryer that keeps tripping thermal fuse. Found heater relay in unit closed with no power causing over heat condition. Relay and thermal fuse will need to be replaced to complete repairs. ordrng 1 WP3405281 (Relay) and 1 Wp3392519 (T-fuse)

"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer advised that the unit door was open and they ran into it and the left side of the unit dropped down and is not level. I found the unit was only being held up by the mounting bracket and screw on the left side and the feet were all the way up. I lowered the feet and tested the unit and it is operating as designed. I found the element bushings were incorrect and fall under the service pointer #W11540964. ordrng 1 W11537778 (Element)"

Arrived on site for trash compactor not compacting. I inspected the unit and work area. I found the compactor ram stuck in the up position. I tested the upper limit switch and found it faulty. ordrng 1 WP777811 (Upper limit switch)

Arrived onsite to install previously ordered parts. Replaced fabric softener dispenser. Test unit on diagnostics. Unit is operating as designed without leaking. Recommend to customer to dilute fabric softener with water with this particular unit. No leaks present at this time. Job complete.

"Arrived onsite and found unit leaking intro freezer cabinet because the ice maker fill spout was not fully engaged with the cup. Corrected, unit is now operating as designed."

Arrived onsite onsite and found unit with f7 e1 error. Reset control and verified heater is working now in diagnostics. Provided instruct to customer tenant on operation of dishwasher. All checks good.

Arrived onsite for ongoing vibration and adjusted dampening kit and tightened back panel. Now noise is completely eliminated. All checks good. Unit is now operating as designed.

"Arrived onsite and replaced reed switches. All checks good, unit is now operating as designed."

Arrived onsite for dryer timer not moving to finish except on timed dry. Replaced the timer. Unit is now operating as designed. All checks good. Advised customer on repair. Called safety sr#7734705335

Arrived on site to replace previously ordered parts for refrigerator. Tenant stated property management company cancelled appointment and is replacing refrigerator.

Arrived on site to replace the freezer door. I inspected the unit and work area. I replaced the freezer door. I tested the water dispenser and the ice maker. I found both working as designed.

"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker, unit working as designed. Job complete."

"Arrived on site to test unit for broken glass door. Found inner glass broken. Replaced glass, unit working as designed. Job complete."

"Arrived on site to test unit for RC not cooling properly. Found evap cover frosted over and air vents frozen over. Thawed air vents and ran diagnostics. All functions working as designed. Found top left RC gasket was not sealing properly. Formed gasket with heat gun, unit working as designed. Job complete."

"Arrived on site to test unit for no ice production and weird smell. Found evap was leaking. Customer stated she will be contacting Fergusons for replacement as unit has not been functioning since day one. If proceeding with repair would recommend sealed system. Compressor, evap, drier and access valve would be needed as well as 3hrs."

"Arrived on site to test unit for not drying properly. Found vent hose was pinched and clogged with lint and dryer sheets. Removed obstruction and rerouted hose, unit working as designed. Job complete."

Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.

"Arrived onsite to install previously ordered parts. Installed regulator,waterline,fill tube, and 3 way water valve . Test unit and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to diagnose an oven that is not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off and reset bail arm to on position. Tested unit and found all is functioning properly at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived onsite for Knocking or Thumping Noise. Upon arrival ran diagnostics and there were no error codes. Ran auto cycle and all components operate correctly. There is no shaking during spin. Ran a normal cycle with clothes . Found that during the start of spin cycle the drain hose was tapping the back panel. Secured the hose so that it is away from panel. No leaks present at this time. Job complete.

"Arrived onsite to install previously ordered parts. Installed suspension,control , and latch. Test unit and unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite for noise coming from washer . Upon arrival ran diagnostics and there were no error codes. Test unit and during draining the pump would make a clicking sound. Removed pump for inspection and found debris stopping impeller and causing a clicking sound. Need to replace pump. Replaced pump and test unit . Unit operas designed. No leaks present at this time. Job complete

"Arrived on site for washer, inspected unit and work area. Replaced all parts ordered by previous tech. Gained access to gear case suspension and replaced with the new parts. When removed the old gear case there was premature of failing seals caused by to much detergent, CX is equipped with water softener and explained he needs to use way less detergent. Tested unit and its now operating as designed. No leaks where observed during service. Advised CX if he continues to have any more problems to call Whirlpool CX service."

"Arrived on site for refrigerator, inspected unit and work area. Retrieved FC Temp 2?. CX complaint is that FC ice maker does not produce ice. Inspected IM and found motor seizing. Replaced IM and tested unit. Unit is operating as designed. Leveled feet on refrigerator. No water leaks present during service. Job complete."

"Arrived on site for washer, inspected unit and work area. Entered diagnostics and tested unit. No error codes were found. Water pressure from home is good. Explained to CX that unit is operating as designed. No water leaks present at time of service. Job complete."

"Arrived on site for range, inspected unit and work area. CX complaint is that front right burner does not turn on. Removed glass top and found element broken. Replaced element and tested unit. Unit is operating as designed. Job complete."

BT arrived on site to inspect refrigerator. Packaging tape was on one of the rails for the freezer door I removed the tape and set the feet down to level the unit. Now the freezer door opens easily and the whole unit wont roll out. Office to charge service call only. No leaks observed during service.

"Arrived to inspect no cool. I found the unit with no cooling ability and the compressor was running. The CX advised me it had operated about 15 days after the last repair. I checked pressures and found at rest, 1 psi within the system. I pressurized the entire system to 140 psi and found no leaks on any accessible joints in the lower unit area, or the evaporator area as well. I isolated the high side to include the compressor, condenser and Yoder and found a pressure drop of 3 psi in 15 min. But only observable when pressurized to above 200 psi and the drop notated occurred at 250 psi. I then isolated the Yoder and retested and found the same results, when the compressor and condenser were included. I contacted the MFG tech line, Chris. Advised of my findings and was given SR# 7734736511. The unit has been submitted for replacement due to a leak within the cabinet that is not repairable. The CX will be contacted by the MFG to arrange replacement. No leaks observed during service."

"Arrived on site and replaced interlock kit diagnosed on previous visit. After replacement microwave is working properly, job complete"

"Arrived on site for refrigerator, inspected unit and work area. Used the silicone to seal the cavity with frame on RC & FC. No more leaks where observed during service. Advised CX to remove all ice build up in the freezer or to fully defrost. Water leaks where observed during service. Job completed."

"Arrived on site and replaced heating element per service pointer, job complete"

"Arrived onsite to install previously diagnosed and ordered parts. R/R ice bin door and tested. Ice bin door is no longer gaping at the bottom or on the sides. Operational test good,no leaks observed during service."

"Arrived onsite to install previously diagnosed and ordered parts. R/R interlock harness, magnetron, and the inverter. I tested the unit and the unit is now operating as designed. Call complete."

"Arrived on site to diagnose washer making loud noise when spinning. Customer showed me video of loud noise coming from spin, high pitched in nature. Even hand turning the agitator and basket you could feel bearings rubbing. Replaced gearcase and tested. Verified noise is at normal operating levels. Call complete."

Arrived onsite to install previously designed parts upon arrival I installed new oven bottom and found that it fit normally. Job complete.

Arrived on site to diagnose washer throwing F2E2 error. Found service pointer W11436350 applies. Removed console and found one ribbon cable disconnected from its connector. Tried to reseat and could not get console to power on again. Was going to replace console but found new one also had a disconnected ribbon cable and the fascia trim was broken. Attempted to reseat ribbon cable in original console and was able to get it to power on. Once I did it threw an F6E1 error for not able read control. Replaced control. Retested and verified all functions correct and its now starting cycles. Call complete.

"Arrived on site to diagnose refrigerator thst will not reset the filter indicator. Tried process per use and care guide with no change. Called tech like and spoke with Ed, SR7734738451. Checked via test 67 and confirmed filter switch is working as intended. Power cycled unit per tech Line request. After power cycling found the display is properly reset. Advised if any further issues happen with the reset, we need to replace the UI. Call complete."

Arrived onsite for refrigerator with door gaskets that are falling off. Upon inspection I found that that door gasket had cam loose from the doors. I the reattached the gaskets after checking for another major damage and dining none. I used my heat gun to remove any deformities in the gaskets and made sure that they sealed up properly. Job complete

Arrived on site for refrigerator needing previously diagnseale system. Upon arrival reconfirmed issue and installed required parts. Used nitrogen and found no leaks and then pulled vac and recharged system with 68grams of r600. Found unit temps dropping after 10 minutes of run time and found coil frosting over. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced the basket, tub, gear case, drain pump filter, cam, capacitor, actuator, spanner nut, wash plate, and screws. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed the customers complaint and replaced the dispenser. Tested the unit in the unit is now working as designed. Call complete.

Arrived on site for a range that has a contract handle. Inspected unit and work area. Did confirm the handle had been cracked behind the actual handle. Replaced the handle assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite to inspect oven with a dent in the drawer. I found the dent in the drawer a took a picture of it. R/R drawer panel. Operational test good. Call complete.

Arrived on site to replace the dryer lid. I replaced the lid. The unit is in working order. Job complete.

"Arrived on site for microwave tripping the breaker. I inspected the unit and work area. I plugged the microwave into an outlet in the living room and found it working as designed. I found the outlet for the microwave not on its own dedicated breaker, I found it sharing a break with the kitchen outlets including a GFCI outlet. I plugged my outlet tester into all the outlets wired together and found the GFCI tripping every time I reset it. I plugged my outlet tester into an outlet in the living room and found it working. The microwave should be on its own breaker, and should not be wired into a GFCI outlet. The micr is working as designed. Job complete."

"Arrived on site for dishwasher not drying. I inspected the unit and work area. I found no fault codes in diagnostic. Ibran a diagnostic cycle and found all components turning on. Including the heating element. I advised the leasing office to have the tenant run hot water at the sink till it get hot then start the dishwasher, and I advised on the use of rinse aid to help woth the drying. Job complete."

Arrived onsite and found unit operating with difficult long ignition times on the front left and front right burner. Found both caps out of place following a cleaning. Secured caps in place and cleared debris out of orifices and tested unit. All checks good. Advised customer on repair.

Arrived onsite for Fridge dmg bottom right door. Arrived on site to replace bottom right door. Replaced door. Job complete

Arrived onsite for Dryer on but not turning. Making a loud noise. Motor sounds like it is seized.. upon arrival test unit and motor would hum and release smoke. Need to replace motor. Replaced motor and test unit. Unit is operas designed. Job complete

"Arrived onsite for previously diagnosed parts. Gain access to unit installed wash plate, agitator and resisted the hub. Tested unit in diagnostics mode and working as designed. Testing in the rinse and spin mode. No water leaks detected during service."

"Arrived onsite for dryer making noise. On inspection found that the drum was hitting the side of the dryer when spinning and there was moisture in the display. Reset the drum so it does not hit the side of dryer and switched out the UI, the UI had a piece of plastic that folded over the control board. The old UI did not have the plastic folded over the control board. Unit is working as designed. Took pics of where the dryer was hitting the side."

Arrived onsite for dishwasher not drying properly. On inspection the unit was working as designed. Informed CX on how the new dishwasher performed. CX complaint was that water stays inside the dishwasher. CX is not using rinse aid so informed on how rinse aid helps with drying of the dishes. Let CX know that plastic dish will hold water and that the plastic tub holds the water after it is done. Told CX to open the door once the cycle is done to help dry the dish. No water leaks detected during service.

Arrived on site for a dryer that is not advising the customer when cycles are completed and is intermittently flashing an F2 E1 (stuck key). Add confirm the customers complaint and found the screen sitting on an F2 E1 error message before touching the unit. The customer advised that this will happen when she is not pressing any buttons. Checked power to the unit and found proper voltage and polarity. Checked voltage to the user interface and found proper voltage. Opens it replaced the user interface and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for refrigerator not cooling. On inspection found the evap was covered in ice.Tested the bi metal and it was working, retested the thermistor and they were in range. Called Tech line and went through few test with them. Let the tech that I had. Gap on the bottom of the T molding. The tech had me send him pics of the gap and it is under apex review. They will reach out to me in a few days to let us know what to do next. No water leaks detected during service. Sr 7734742713"

Arrived Onsite to inspect microwave making noises. Upon arrival CX reports that the sound is a tapping like a fan tapping against something and the CX said that the noise stopped Sunday and has not returned since. I tested the output wattage and got 1000 watts. I tested the unit and was unable to reproduce the tapping the CX is reporting. I instructed the CX that the tapping may have been from a shaving falling into the microwave fan and must have blown out. Call complete

"BT arrived on site to inspect washer. The unit was making a squealing noise when spinning. I removed and replaced the gear case, shifter and belt. I ran the unit through diagnostics and the unit operates as designed. No water leaks observed during service."

"Arrived to inspect drying time issue. The CX said the unit had increased time on one load, but it was a single occurrence and operated normally on subsequent attempts. I found no issues with the unit and advised the CX that the timer can change values dependent upon moisture content within the garments. The unit would register a vent error message and I found excessive debris at the vent out let and removed it. Subsequent testing showed the error resolved. Operational test good, steam dryer, no leaks observed during service."

"Arrived on site for water leaking from dispenser compartment. Customer played video,water leaking from behind paddles,checked ice door operation good and sealing,tested water dispenser no leaks. Ran icemaker test,icemaker passed harvest,ran fill test passed no leaks,ran ice box fan good strong air flow. Unable to recreate issue."

"Arrived on site for a defective compressor and pump. Replaced pump,compressor,drier and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec,reassembled unit checked available connections and tubing no leaks. Ran diagnostics all test passed."

Dont type and drive I turned it on. Upon arrival was able to confirm issue and upon further testing found that unit would not power on due to a voltage issue in the outlet. Found left side of outlet giving 121 V that sound right side of outlet only giving 8 V and when combined between the left and right side of the L1 and L2 to unit overall was only receiving 108 V. Instructed customer they would need electrician to fix the power supply issue and unit would function as designed. Call complete

"Arrived on site for unit not cooling and making a loud noise. Upon arrival was able to confirm issue and found following results for thermistors: Fc thermistor 10.7k, rc thermistor 6.1k, ice bin thermistor 7.3k, rc evap thermistor 8.2k. found no failures in the RC compartment but I did find a partial defrost issue in the freezer indicating unit was going to defrost too early and shutting down too quickly causing ice to build around the fan due to a failing by metal thermostat. Was able to replace evaporator fan motor in FC as well as high-voltage control and inform customer to give unit 24 hours to stabilize tips. Call complete"

Arrived on site to diagnose refrigerator leaking from the rear. Found water dispenser hose had a Crack in it. Cut out damaged section and used a coupler from truck stock to connect the lines. Unit no longer leaking. Call complete.