Service History 690 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for damage to the oven door. Looked at the door and saw that the door was completely shattered of glass on both sides and the handle had fallen off. Ordered parts for replacement. Office to reschedule ; ordrng 1 W10831891 (Handle) and 1 W11051158 (Glass outer) and 1 W10481433 (Nameplate) and 1 W10535767 (Inner glass) and 2 98005521 (Screw)s

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

"Arrived onsite for the front car left and right burners not lighting fast. Upon further investigation, found that the igniters where not in the correct spot to spark. Re aligned the spark. Tested the burners. Burners tested good. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXL25RYMS2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite to replace parts ordered by the previous tech. Replaced deli drawer and right door gasket. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for door not closing. Test unit and found inner door damaged not allowing door to close. Ordering new inner door and bottom seal. Office to reschedule ; ordrng 1 W11559689 (Inner door) and 1 W11561235 (Bottom seal) and 1 W11545309 (Striker)

We serviced a

KITCHENAID COOKTOP

Model KFGS306VSS04

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

Arrived onsite for FLAME COLORS ORANGE - CENTER BURNER JUST KEEPS CLICKING WHEN EVEN WHEN LITE. Upon arrival found center burner head out of position and causing a wild flame that contain some orange flames. Reinstalled burner head correctly and flame is now correct. Ignitor on center burner is not operating and needs to get replaced. Noticed burner head has a broken screw and the other 2 may break. Ordering burner head base with ignitor assembly and 3 screws.Office to reschedule. ; ordrng 1 WPW10617292 (Burner base assembly) and 3 WP8287059 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for light at the top of the unit being dim. Looked at the light and saw it was dim. Replaced the light module at the top and lights started working once again. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for not drying. Checked the unit and saw that the jet dry is being used. Tested the unit to make sure the heating element is working and at the end of the testing the element was heating and working. Turned up the amount of jet dry being used. Let tenant know that she should be seeing a difference soon when washing but that the unit is a plastic tub and May not be the greatest at drying. No issues at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

Arrived onsite for unit giving a hissing sound during using the bake mode and that some burners flames may not be high enough to boil some water. Customer was using the right rear to boil some water. Tested the oven and heard hissed noise but assured the customer that the noise was normal during operation when the unit is heating up. Checked the flames and all flames checked good. Also had concerns over some gas smells when using the unit. Let them know that the unit will expel a little bit of gas during usage but is not enough to hurt anyone. Called tech line to report. Agreed that all is normal working on the unit. Did say that the burner that the customer was using is only a simmer burner as it uses only half the heat to heat anything and will take longer to heat. No recommendations to change anything. Spoke with sterling got sr#7733160887. No leaks at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for the unit not staying consistently when heating, said they would hear the door switches clicking when unit was heating. Tenant showed that the top of the door had to be some what pushed in. When looking at the door, saw that a screw was stuck between the door hinge and the top of the microwave cause the door not to close correctly. Removed screw. Tested the unit. Unit test good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not getting hot enough. Yes the top burners and put the burners at 10. Burners did not get to glowing red. Checked voltage at the wall and was getting 204 volts. Called tech line. Said that with the voltage low. Had me look at the terminal block and saw that the wires from the pig tail was wired incorrectly. Need to re wire the terminal block correctly Spoke with Bruce, got sr#7733159071. Re wired the terminal block. Tested the unit and unit started getting hotter faster, no issues at this time. Job complete"

We serviced a

GE REFRIGERATOR

Model n/a

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not cooling. Looked at the unit as customer showed that on the back side of the unit there was a bit of frost buildup on the outside of the unit. Called servicing management and confirmed that there is a void in the cabinet causing the freezing buildup on the outside and is considered a none repairable and that the unit uses R12 charging to keep cold but can no longer obtain old Freon to re charge or fix. Spoke with SW. no other issues at this time. Needs AHS attention as non repairable. The picture for the model was the only indication found for the unit, pic in quick pics"

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS3

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for light not coming on. Test unit and found light unplugged making light very dim. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to replaced board. Replaced board test unit and light turning on and off job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS01

Near Austin, TX 78748

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for bake or broiler not working. Test unit and found opened tod. Replaced tod testUnit and unit preheated correctly job complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Lakeway, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for f8e0 cooling fan to slow. Test unit and found faulty cooling fan. Will order new fan and control board office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 WPW10453984 (Control board)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of oven temperature too low. Set oven to 350 and used temperature meter to monitor. Temperature swings all normal, settled right at 350 after about 20 minutes. No gas leak detected. Unit functioning as designed, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of RC lights blinking. Found module in RC top blinking constantly. Quoted customer for new light module, Installed new module and lights are all working correctly. Collected payment via check. Job complete."

We serviced a

GE RANGE

Model JB620SR1SS

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect range error code. Upon further inspection, I found the display showing F2 error code. I pulled the unit out and tested the sensor and found it showing 4,567ohms; well out of range (1100ohms) at room temp. The cleaning cycle ohms max is 2600ohms. I removed and replaced the sensor and main control with fascia. Tested the unit and it is operating as designed. I advised the customer of my findings and repairs. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78737

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for a loud noise when drying, upon inspection found the units fan full of a Jean like material. Removed material and quoted customer to replace idler and wheels. Customer declined. I tested without Jean debris and the unit worked normally.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78739

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for not lighting up interior lights, upon inspection found the freezer light working, the upper light chain was out. Was only provided the two individual lights, ordering complete set. Office to reschedule ; ordrng 1 W10843828 (Module chain)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWB

Near Austin, TX 78749

Noah D

Job Details: 03/11/2022

Arrived on site to inspect unit for not cooling normally. Upon inspection found the starter and cap not working normally causing a short cycle. Replaced both parts and tested. Complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaint of clothing caught under agitator. Found bedsheet stuck under agitator. Removed agitator and removed bedsheet. Inspected agitator and basket and found everything to be normal. Installed agitator and ran a quick wash test. Unit functioning as designed, no water leaks detected, job complete. Collected service fee via check."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of unit leaking. Customer stated he has seen the leak. Customer stated its a small amount of water coming out from under the unit, right in the middle. Inspected all water connections and the heater connectors and all were secure. Ran normal cycle and monitored for 15-20 minutes, and never saw any water leaking. While running normal cycle, found that all hoses, water connections, sump assembly, and drain pump were dry. Could not replicate the customer complaint. Customer also wants dishwasher pushed further back under counter. Unable to push any further back, due to the framing of the counter top. No water leaks detected."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

Arrived on site for complaints of oven door glass loose. Took apart door and reassembled it. Glass now sitting correctly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of no ice. Found temperature in RC at 38, set for 37. Found FC temperature at 5, set for 0. Found icemaker not receiving water. Quoted customer for a new valve, and they declined. Customer wants to save money and order the part and perform the work themselves. "

We serviced a

SAMSUNG DRYER

Model DV56H9000EW/A2

Near Waco, TX 76712

Jonathan M

Job Details: 03/11/2022

"Arrived on site for a dryer that is consistently running when the unit is turned off. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Spoke to JC and was advised the issue would most likely be with the main control having a welded shot relay and to replace the control board.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for cooktop with middle burner inop. Upon inspection I found that the spark ignitor need to be adjusted so I did so and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB01

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for refrigerator not making ice. Upon inspection I found that i can not repair due to there being air pockets in the insulation caused by the bubbling liner which is allowing cold air to get trapped and freeze the fill tube for the ice maker in the liner. See pix. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for dishwasher not heating hot. Upon inspection I found heater showing open. I quoted customer for heater R/R customer agreed. I installed new heater and tested unit and found unit operating as designed no leaks. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for dishwasher not running and flashing error code . Found grey elbow pinched and not allowing proper draining . Reinstalled dishwasher to avoid hose pinching . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for long dry times . Ran temp and air flow test . Found air flow restriction. Recommended customer have maintenance dept at complex clean exterior venting . No lint build up at time of service. Job complete

We serviced a

GE WASHER

Model GFW430SSM1WW

Near Florence, TX 76527

David Z

Job Details: 03/11/2022

"Arrived on site go diagnose washer that is making turbine noise when it's spinning. Tested unit and even hand spinning the basket you can feel the shaft and bearing rubbing and making noise. Advised repair is to replace the rear tub section with a new tub and bearing, and also to replace the basket recommended by SW.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for noise, tested unit found blower wheel ceasing, removed drum and found, motor clamp missing, need motor clamp to complete job office to reschedule ; ordrng 1 WPW10121316 (Motor clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near San Marcos, TX 78666

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit loose handle, tested unit found handle loose, tightened handle, customer is satisfied, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near San Marcos, TX 78666

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for broken spray arm, tested unit found broken spray arm, replaced part tested unit, unit now running as designed, job complete"

We serviced a

GE REFRIGERATOR

Model PFSS6PKXDSS

Near Buda, TX 78610

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for ice production, tested unit found building up on back of FC and a ice sheet on bottom of RC, attempted to pull off the evap cover to get to the evap drain, but evap cover has a lot of moisture that penetrated into to foam insulation freezing evaporator and cover together, will need a new evap cover due to the water damaged foam infestation now will not allow cover to seal to the back of RC causing air leak, control board, RC evap fan, fan for ice box, and thermistors, evaporator cover and main control is no longer available, if evap cover and control cant be ordered, would not recommend proceeding with repair, follow up will be needed ; ordrng 1 WR23X10582 (REFRIGERATOR TEMPERATURE SENSOR ASSEMBLY) and 1 WR02X12592 (Defrost thermostat) and 1 WR60X10254 (RC evap motor) and 1 WR17X12389 (Evap cover) and 1 WR60X10255 (Ice maker fan) and 1 WR55X10998 (Control board)"

We serviced a

GE OVEN

Model ZET9550SH4SS

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for oven with f96. Upon inspection I found that the flow had failed. I quoted customer for blower R/R. Customer agreed and installed new blower and tested unit and found unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dale, TX 78616

Andrey

Job Details: 03/11/2022

"Arrived on site to test unit for no fill, tested found all valves activated and unit got sufficient amount of water in normal wash, customer stated that unit is not getting enough water, explained to customer the operating procedure of this unit and this unit is not filling with a lot water because of faulty components but its by design, so clothes can get washed by the wash plate and not just float, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Manor, TX 78653

Matthew

Job Details: 03/11/2022

"Arrived onsite for unit not heating. Upon arrival tested unit and all other components are working except no heating. Further inspection showed high voltage issues. Uninstall and disassembled unit. Replaced magnetron, capacitor and diode. Tested unit and unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Matthew

Job Details: 03/11/2022

Arrived on site for unit not making ice. Upon arrival tested unit ran harvest function an icemaker did harvest correctly. Ran fill and could hear unit energize but did not fill. Further inspection revealed fill tube was frozen. Thawed line and tested. Unit is now functioning properly. Recommended replacing filter due to not being changed and light on. Also set temperature to recommended rather than the highest settings. Both of these factors could have resulted in the issue at hand. Customer will monitor. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78727

Matthew

Job Details: 03/11/2022

"Arrived onsite for dryer not staying on . Upon inspection found buzzing sound coming from start switch. Replaced start switch and found that unit was still cutting off. Monitored supply voltage and found L1 was carrying 119vac then would drop to 90, 80, and when voltage dropped to about 70 vac the dryer shut off. Customer will need to seek an electrician to resolve final issues. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MAH6500AWW

Near Austin, TX 78750

Matthew

Job Details: 03/11/2022

Arrived onsite for washer making Loud noise during spin. Upon inspection found bearings giving out on unit. Unfortunately due to the age of the unit parts are no longer available. Notified customer that Parts are discontinued . Only collected service fee. Job complete

We serviced a

WHIRLPOOL OVEN

Model RBS305PDB10

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

"Arrived on site for oven lights out . Found bulbs burned out . Replaced bulbs , lights functioning properly.

We serviced a

WHIRLPOOL OVEN

Model KEBS107SSS04

Near Cedar Park, TX 78613

Scott

Job Details: 03/11/2022

Arrived on site for oven not hearing at all. Found tod fuse has blown . Ordering fuse . . Call to set return.; ordrng 1 WP8304452 (Tod fuse)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Austin, TX 78717

Scott

Job Details: 03/11/2022

"Arrived on site for broken knob and issues with center burner . Found small Orifice clogged up with residual spillage. Cleaned a hole out of orifice center burner is working normally. Also found right front burner knob broken and stem. No gas leaks detected at time of service. Job complete. Did recommend cleaning any spills or boil overs up immediately."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Austin, TX 78717

Scott

Job Details: 03/11/2022

Arrived on site for center flame going out when on low . Found orifice covered over from a previous spill. Cleaned orifice out . Burner flame is back to normal. No gas leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HBS01

Near Austin, TX 78737

Luis

Job Details: 03/11/2022

"Arrived on site for water issues. Diagnosed a frozen water line due to air leaking between fan scroll and air tower,defrosted water lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed filled with water."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Leander, TX 78641

Kimo

Job Details: 03/11/2022

Arrived onsite for dryer with smell coming from vent. Upon inspection I found lint and feathers from a pillow trapped in the heating element vent. I clean all vents on unit ant tested unit and found that the smell is gone.job complete

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for range needing previously diagnosed glass cooktop. Upon arrival found new top after install ion, had a 5-6 inch crack between both ride side burns. Will need office to reschedule once availability of part is known; ordrng 1 W11175876 (Glass top)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for dishwasher making a screeching noise. Upon arrival confirmed issue with customer and found that noise would car during wash cycle per customer. Upon entering diagnostics found an F 10 E2 error indicating a electrical fault in the vent motor. Tested vent motor and found the element 1.3 K ohms. But could not verify any odd noises coming from it during the water cycle other than the motor itself overheating to the point of being able to burn skin. Also found after further inspection the diverter motor ohming at 2.8 K. I replace the vent motor as well as sump assembly but after reassembling and checking for leaks I found at the beginning of the cycle of the unit making the same screeching noise as prior. During all test found a stable 120 V connection from terminal to ECU with proper polarity. Will need TG to contact techline Monday, March 14 of 2022 to document issues and figure out Whirlpool recommendations with repairs; ordrng 1 Cnote (Tg to call techline)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/11/2022

Arrived on site install previously diagnosed water valve. Upon arrival install needed apart and reassembled and tested unit and found no signs of leaking when both ice makers and water dispenser were activated. Call complete

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to diagnose washer that's making noise and banging around when in use. Inspected basket and found one of the suspension rods disconnected at the chassis. Found nothing broken, but rod was likely not seated or popped out due to being off balance. Reseated suspension rod and calibrated unit. Tested and verified there is no banging around or abnormal vibration. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to install gearcase and associated parts to resolve noise coming from leaking gearcase. Replaced gearcase, splutch and belt. Tested unit and found no noise present. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

Arrived on site to follow up on refrigerator that is intermittently not making ice. Customer informed me the bale arm is constantly getting stuck up and they have to go pull it down to get ice production back. Ordering new icemaker to resolve since issue is repeating. Office to schedule when part arrives. ; ordrng 1 W11548540 (Icemaker)

We serviced a

JENN-AIR COOKTOP

Model JIC4430XB

Near Lampasas, TX 76550

Tyler

Job Details: 03/11/2022

Drive down site for cooktop giving a F 42 error code. Upon arrival confirmed complaint and after testing voltage is going from the terminal all the way to the EMI as well as IPC boards I found that the cause the issue was an extremely high voltage of 263 V being sent to the boards causing a overloading failure on the circuitry. And I recommend it to the customer that they will need an electrician to verify and correct the power issue going to the cooktop. Call complete

We serviced a

KENMORE RANGE

Model 790.9622340A

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

"Arrived on site to diagnose range that had dead control. On arrival customer told me he had been cooking with the front left burner when the unit went dead. Checked wiring and found no power at terminal. Found breaker popped. Reset breaker and tested unit. Could not get it to fail or pop again. Checked wiring and did not find any kind of short or burnout. Unit working at this time. If issue repeats customer will try resetting and using a different burner, but if it works fine we need to replace burner and infinite switch for LF burner. Call complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

David Z

Job Details: 03/11/2022

Arrived on site to diagnose washer with possible bellow damage. Inspected bellow and found a tiny Crack/ tear on the side causing it to drip. Replaced with new bellow and tested. Verified unit is working as designed. Call complete.

We serviced a

GE RANGE

Model CGS990SET8SS

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

"Arrived on site for lower oven not heating. I inspected the unit and work area. I found the ignitor broken. I quoted the customer for the ignitor. The customer agreed. I installed the new part. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Kempner, TX 76539

Tyler

Job Details: 03/11/2022

"Arrived on site for washer needing previously diagnosed parts due to a long draining issue. Upon arrival found unit was in normal operation mode but was also stuck in a flood mode not allowing unit to have any UI response until flood mode was ended. Upon finally entering Diagnostics I found the following error codes F03, f11, f13. Found drain pump not only within specs and bearings within drain pump failing. After replacing the drain pump I then found that the main control was still having a failure detecting the accurate pressure levels from the switch and pressure hose and the main control also has a programming failure caused from other due to the pressure switch, hose, and drain motor failing. Inform customer findings and will need office to reschedule with customer once availability of parts is knownW11574590 (main control), W11044866 (pressure switch), W10676317 (pressure hose); ordrng 1 W11574590 (Main control) and 1 W11044866 (Pressure switch) and 1 W10676317 (Pressure hose) and 1 Cnote (Office to reschedule through email/text only with customer)"

We serviced a

WHIRLPOOL COOKTOP

Model WMH32519HZ06

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

"Arrived on site for microwave vent light not working. I spoke to the customer and they stated the bulb has already been changed. I gained access to the control, and found the relay for the vent light broken. I replaced the control. I reassembled the unit and tested it. It is now working as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for microwave turntable not working. I inspected the unit and work area. I found the turn table turned off. I turned it back on and tested the unit. It is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78737

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of unit giving error code and latch not locking, I found f5e2 and f5e3 error codes, lid not locking. I replaced lid latch, ran diagnostic tests, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78738

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of no ice production after last repair to replace ice maker. I found freezer was at 20 degrees, ice maker section was at 24 degrees, not cold enough for ice production. I tried to remove FC evaporator cover but couldnt due to the ice build up on the evaporator. Found FC defrost issue, I ran test 89, FC heater, heater turned on, found communication issues with UI control, Hv control, and evaporator thermistor. Ordering parts. Spoke with CS, we are deducting original cost of ice maker repair . ; ordrng 1 W11450890 (Control) and 1 W11396530 (Harness with Evap thermistor) and 1 W11314429 (UI control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for the fridge not cooling at all. I inspected the unit and work area. I found the fans running but no cold air. I gained access to the compressor and found it unplugged. I plugged it back in and monitored temperatures in the freezer. I found the temperatures dropping and the compressor running. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for washing machine making a squeaking noise. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the gear case. I found no oil leaking from the gear case. I found the belt loose and the cam showing signs of the belt sliding on it. I ran the unit into. High speed spin and found the belt squealing when it was ramping up. When the unit stopped accelerating and maintained speed the noise stopped. I am ordering the belt and returning with the cam. The office will reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the filter and filter plate completely blocked with food debris, I also found the spray arm jets restricted. I cleared the filter, and spray arms. I ran a diagnostics cycle and found no fault codes. I found the unit working as designed. I spoke to the customer about cleaning the filter once a month and running a cleaning cycle once a quarter. The unit is working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for the washing machine not spinning out clothes. I inspected the unit and work area. I found the shift actuator not connected properly. I replaced the shift actuator. I out the unit through a diagnostics cycle and found the unit working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLWH6

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the clean light flashing and when I attempted to place the unit in diagnostics, it failed. I inspected the UI ribbon and it was good. I checked the key switch resistance by following the table in the tech sheet and all keys are good. I ohmed the element and found it within range. Tested the thermostat and it is good. Based off my test results, the main control needs to be replaced and has been discontinued. I advised the customer of my findings and they laid the service fee of $151.54 ($139.99+tax) with CC. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

Arrived on site for complaints of no cool in RC. Found RC at room temp. Found evaporator covered in ice. Verified voltage to the control. Ran test 5 for the heater and it failed. Advised customer to perform a natural defrost prior to our follow up appointment. Will need unit unplugged for at least 24 hours. Will need new heater and main control to complete repair. Office to reschedule.; eml tckt failed

We serviced a

GE REFRIGERATOR

Model PSI23NGPABB

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced both parts and tested. Unit is operating as designedNo water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 48 hours before placing food items in the unit."

We serviced a

GE REFRIGERATOR

Model PSCS3RGXGFSS

Near Georgetown, TX 78628

Lou

Job Details: 03/11/2022

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the FC evap cover covered in frost. I removed the cover and found the defrost element had shorted out. Tested the bimetal and it was bad.. I removed and replaced the defrost element and defrost bimetal and ice/frost from the evaporator. Tested unit and it is operating as designed. No,water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect wall oven in demo mode. Upon further inspection, I found the unit in demo mode and could not get it out of demo mode. I attempted to do a factory reset on the control and it failed. I hacked error codes and found F6E4-main control/UI mismatch. I removed and replaced the main control and assisted the customer is connecting to WiFi. Retested the unit and it is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect washer only working on drain and spin cycle. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1 & F7E5. Cleared the codes and continued with testing. I found the control panel is operating as designed by performing the UI Test Mode. When I tested the shifter (actuator), I found it not producing DC voltage. I removed and replaced the actuator and calibrated the unit. Retested and unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service , job completed."

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Austin, TX 78756

Kevin

Job Details: 03/11/2022

"Arrived on site and found upper oven igniter is not working, after replacing it oven is now working properly, sent a short video to KB/service management, job complete"

We serviced a

KENMORE WASHER

Model 417.947023

Near Austin, TX 78730

Kevin

Job Details: 03/11/2022

"Arrived on site and inspected washer and did not find any issues, ran all functions, filled washer, allowed to agitate and then drain and washer did not leak. Could not duplicate customers experience washer is not leaking at this time recommended that it be monitored during normal use for anything that could help diagnosis. If needed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508ESS2

Near Austin, TX 78746

Kevin

Job Details: 03/11/2022

Arrived on site and replaced waterlines and couplers after replacing valve. Took a short video of water filling properly and uploaded it to KB/service management. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS2

Near Austin, TX 78733

Kevin

Job Details: 03/11/2022

"Arrived on site and replaced wash motor, Also found due to flooring installation sometime in the past. There is no longer enough room for dishwasher to slide in and out easily. Sound insulation blanket has been completely shredded due to this. Removed it completely it is no longer providing any benefit. Dishwasher however is now working properly, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS5

Near Austin, TX 78746

Kevin

Job Details: 03/11/2022

"Arrived on site at and inspected dishwasher and found upper rack is not in the rails and door seal is not in channel on the lower right hand side. This is the reason dishwasher is leaking. After resetting door seal started a normal cycle and dishwasher is no longer leaking. Sent a short video to KB/service management of it not leaking.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Austin, TX 78746

Kevin

Job Details: 03/11/2022

"Arrived on site and replaced door gasket diagnosed on previous visit, set picture of new gasket installed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, TX 78633

Gerry C

Job Details: 03/11/2022

"Arrived to inspect leak. I found the seal for the diverter valve assembly had failed and the unit was leaking water onto the floor of the elevated cabinet. I quoted the CX for the replacement sump assembly and after acceptance, removed and replaced the sump assy. I tested several times within service test mode and the unit operated leak free, as designed. Operational test good, no leaks of the water supply observed during service."

We serviced a

KENMORE DRYER

Model 110.958664

Near Georgetown, TX 78633

Gerry C

Job Details: 03/11/2022

"Arrived on site to inspect gas smell, I found gas odor in within unit and I proceeded to do a gas leak test. I was able to find the leak at the orifice, I quoted customer and proceeded with the repairs. Assembled unit back together and retested. No gas leaks detected after service complete. Unit heated and cycled as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Georgetown, TX 78633

Gerry C

Job Details: 03/11/2022

"Arrived to install previously diagnosed parts, removed old mounts to I install new mounts. No leaks observed during, job complete."

We serviced a

GE DISHWASHER

Model GDT655SGJ0BB

Near Georgetown, TX 78633

Gerry C

Job Details: 03/11/2022

"Arrived to inspect DW not responding, I tried to power up unit but no response, I proceed with testing unit and found UI was getting voltage and control had a solid LED, I did a thermography on the UI and found a spot getting a little more temperature than normal. I proceeded to replace the UI and powered the unit back on, and working like normal. No leaks observed during service, job complete."

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC30KS3

Near Austin, TX 78735

Luis

Job Details: 03/11/2022

"Arrived on site for no ice. Attempted to force cycle icemaker not running through a forced cycle diagnosed a defective icemaker,ordering a new icemaker. ; ordrng 1 5304455695 (Icemaker)"

We serviced a

GE REFRIGERATOR

Model ZISS42DAASS

Near Austin, TX 78746

Luis

Job Details: 03/11/2022

"Arrived on site. Removed defective drain pan,found unit missing evaporator foam block insert,possibly due to multiple companys repairing unit,installed updated drain kit,checked water flow to compressor compartment good. Installed icemaker customer provided."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near West Lake Hills, TX 78746

Luis

Job Details: 03/11/2022

"Arrived on site. Unit cooling correctly,reset over temp alarm"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, TX 78665

Joe Z

Job Details: 03/11/2022

Arrived onsite for broken dish rack with broken wheel/track. Upon arrival. Customer pointed out that he had let the service order writer at lowes that the upper dish rack and gasket were bad as well. Will need to order upper rack due to being warped and rubbing side of unit and tugging and wearing gasket. Ordering gasket and upper rack. ReturningTech please be sure to level unit. Office to reschedule ; ordrng 1 W11177741 (Gasket) and 1 W10728863 (Upper dish rack)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78665

Joe Z

Job Details: 03/11/2022

"Arrived onsite for unit not dispensing ice upon arrival found bin full of ice but unit makes knocking sound when trying to dispense. Found coupling broken, mounting plate broken, and under side of ice container gear stripped. Returning next visit with current parts and order ice container and mounting plate. Office to reschedule ; ordrng 1 W11347840 (Ice container) and 1 W11240062 (Mounting plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78756

Luis

Job Details: 03/11/2022

"Arrived on site for no cool. Powered unit on compressor shutting off,also found no refrigerant in system. Replaced the evaporator and compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

We serviced a

KITCHENAID RANGE

Model KFGC500JSS01

Near Round Rock, TX 78664

Joe Z

Job Details: 03/11/2022

Arrived onsite to install previously diagnosed parts. Upon arrival found that the new door is dented and cannot use. Uploaded pic on SD. Need to reorder part. Tech please inspect new door prior to arriving onsite. Ordering door glass assembly. Office to reschedule ; ordrng 1 W11385766 (Door glass assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, TX 78664

Joe Z

Job Details: 03/11/2022

"Arrived onsite for unit not filling with water. Upon arrival tried putting unit on diagnostics and only certain buttons would operate. Eventually got unit on diagnostics and found F6-E4 float switch F1-E2 damaged or corrupt control boar and F4-E3 motor not running. Ran auto test and found sump motor was energizing,but not operating. Need to replace control and sump and motor. Quoted customer for sump and motor only 187.27 for parts and 205.75 for labor totaling 393.02 before tax. In addition the user interface console would be an additional 173.18. Customer declined estimate at the time. Collected 139.99 for service/ diagnostics fee. Job complete"

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Austin, TX 78750

Matthew

Job Details: 03/11/2022

Arrived on site for double oven broil element is not functioning. Upon inspection tested unit. Ran control functions and tested relays. Found Broil elements are energizing. Ran broil function for upper and lower oven. Elements are energizing and broil function was working properly for both upper and lower oven. Diagnostics mode showed no errors stored. Could not duplicate issue. Customer had tried several attempts but had failed. Issue may be intermittent customer will monitor. If issue persists recommend replacing control board and possibly touch panel.

We serviced a

MAYTAG WASHER

Model LAT9304AAE

Near Austin, TX 78750

Matthew

Job Details: 03/11/2022

Arrived onsite for washer not functioning. Upon arrival customer stated unit filed and then did nothing. Now will not respond. Inspected unit and found failed switch. Replaced switch and unit is now functioning properly

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Austin, TX 78750

Matthew

Job Details: 03/11/2022

"Arrived onsite for washer with SD/SUD error on display. Upon arrival put unit in diagnostics and found stored error code F0e2 over suds, f9e1 long drain, f5e2 lock failure. Ran auto test and all passed. Ran drain and lock manually and all passed. During testing did not notice any excessive suds in tub. Could not duplicate any issues. Instructed customer on detergent use to avoid suds condition. Customer will monitor."

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT0

Near Lakeway, TX 78734

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of door gasket issues, found slight rip in gasket/bellow, I replaced part, unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Georgetown, TX 78626

Wesley

Job Details: 03/11/2022

Arrived onsite for no cool refrigerator. Unit stopped cooling completely but had been left running for the week since. Found absolute no cool and no pattern. Fans and compressor running at time of service. Compressor pulling .5 amp draw indicating loss of efficiency/pressure. Ordering compressor and dye drier. Labor and parts coverage for 5 years. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (If drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Georgetown, TX 78626

Wesley

Job Details: 03/11/2022

Arrived onsite and found fridge cap tube popping in the fresh food evap. Called techline and was advised to bend the drier past a 45 degree angle horizontally. Completed but noise still present if reduced. Was also advised to apply mastic to the cap tube junction in the evap. Sr#7733158833 ordering mastic to complete repair. ; ordrng 3 4318168 (Mastic)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lorena, TX 76655

Jonathan M

Job Details: 03/11/2022

Arrived on site for a special project on the heater element. Inspected unit and work area. Replaced the heater and tested the unit. The unit is working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78750

Luis

Job Details: 03/11/2022

"Arrived on site for ice issues. Ran diagnostics weak water flow to water pan,continued diagnostics all test passed,ran unit through a normal cycle,weak water flow ice formed on evaporator plate,ice thin and not full replaced water valve,good water flow.

We serviced a

ROPER RANGE

Model FEP320KW0

Near Killeen, TX 76543

David Z

Job Details: 03/11/2022

"Arrived on site to diagnose range that is either not heating at all, or not heating well (maybe half heat). Examined wiring harness and terminal block. Found 120/120 present, but the retaining nut on both L1 and L2 was loose, and wires could be moved just by touching them, making poor connection. Tightened nut and checked wiring. Found wiring good. Checked elements and burners and all is good. Customer said the rear 2 burners sparked sometimes around the receptacle. Found they weren't fully seated. Seated elements and tested all functions and verified with customer present that all items working as designed. If issue persists it is likely in the incoming wiring dropping a leg. Call complete."