"wed4850hw0 Arrived on site for unit not working. Upon arrival, customer stated unit heats but does not dry. Upon disassembly, found lint buildup in the inner air duct (photo attached). Cleared lint buildup and re tested. Unit is now functioning as designed. No parts replaced"

Arrived on site for frost building up in freezer . Found small amounts of frost on evap. Ran diagnostics all checked normal except didnt feel air flow on dampener test . Did find return vent completely covered with spray foam . Cleaned return and now getting air flow . Made sure drip dray was clear of foam. No water leaks . Advised customer to give it 24-48 hours to return normal. No parts used . Job completed

Arrived on site for leaking dishwasher . Customer showed pic of leaking . Lots of side at bottome of door . Customer has been using dish soap for detergent. Instructed on dishwasher soap and dish soap. Ran diagnostics after rinsing unit out couple times . No error codes or leaks detected . Job complete. No parts used

Arrived on site to test unit for not cooling. Found compressor running and pulling .6amps. No frost pattern developing. Unit has aluminum cap tube and dont have crimp set on my van. Rescheduled for 06/04. Needing 2hrs. ; schdld next appmnt for 6/4 TUE AM

"Arrived on site to inspect wall oven not reaching preheat temp. Upon further inspection, I checked the tools to make sure the unit had not been calibrated and it hadnt, but I found the unit was reading temps in Celsius mode (photo). I sent a text to the builder and they advised that the unit had been tested with an infrared laser gun. I advised that the gun cannot provide accurate temp readings as it tests surface temps and not air temps. I changed the temp units to Fahrenheit and proceeded with testing using my multimeter and placing the thermal couple in the middle of the center rack and testing on Bake at 350 degrees. My preheat temp was 362 degrees. The next five readings were 377, 319, 371, 323, 372 for an average temp of 352.4 degrees. My average temp is within manufacturing specifications. I notified the builder and advised of my testings and unit is operating as designed. No repairs needed at this time, job completed. No one available to sign for receipt. No parts installed."

"Arrived on site for auto dispense not dispensing . Ran diagnostics and found pump pushing little detergent out . Replaced drawer and flow meter W11413407, W11596130. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to replaced orifice holder and burner heads and screws. Replaced all parts and found igniters still igniter after ignition. Found and module and bad orifice holder. Ordering new parts office to reschedule ; ordrng 1 WP7527P004-60 (Orifice holder) and 2 Wp3368921 (Screws)s and 1 WPW10475150 (Module) and 3 WPW10559494 (Bezel)s

"Arrived on site. Checked both sections no odd smell,found top corner of fresh food gasket not sealing and icemaker tray warped,replaced defective icemaker,remolded gasket ran harvest test passed icemaker filled with water,gasket sealing correctly. Used W11700250; used 1 W11700250 ( Icemaker) from stock"

Arrived onsite for a washer not draining. I found the harness open between the control and pump. I replaced the harness and tested the machine. All is working as designed. No water leaks were present at the time of service. Call complete.

"WRS555SIHZ03 Arrived on site for unit not making ice. Upon arrival, confirmed the bucket has no ice. Upon diagnostics, the ice maker tray twists, the water valve actuates but no water entering ice tray. Inspected fill tube and found it was frozen. Ordering freezer door LW11026425. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11026425 (Freezer door)"

"Arrived on site for not dispensing ice. Per,customer unit working for about an hr after repair,auger motor not powering on,checked voltage at motor reading 60 volts,checked all harness and control connections in compressor compartment,checked continuity from door to hinge good,reconnected harness at bottom of unit tested auger motor unit working,power cycled unit tested dispenser unit working as designed."

"WOC54EC0HS20 Arrive on site for unit not powering on. Upon arrival, confirmed unit had no power. Proceeding to diagnose by checking breaker panel and found to be tripped. Reset breaker to on and now unit has power. Upon testing and connecting to WiFi, found unit will not connect to customers phone. Proceeded to disassemble UI and found network module connector unplugged. Re plugged and re tested. Unit is now functioning as designed. No parts replaced."

"Arrived on site for refrigerator making a loud noise . Noise would stop with door openings. Ran test and found diffuser noisy and found evaporator motor turning, removed cover and inspected for any other reasons motor would make noise. Coils looks good. No ice build up. Replaced fan motor and diffuser. Verified operation. Call complete. WP2315549, W11164593"

"Arrived on site to test unit for not latching. Customer stated latch is very loose like something is broken. Inspected latch housing and found clips have been broken off causing the latching issues. Replaced latch (W11700916) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not washing properly and loud grinding noise. Found gearcase has failed. Replaced gearcase(W11449840), belt(W11239857), cam assembly(W10721967), shift actuator(W10913953) and wash plate(W10752283). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for long dry times, tested unit found unit venting properly, customer stated that unit is drying properly now but every morning she has to wipe water in side the unit and previous service company told them that belt is failing, took apart unit and found belt is spilt in multiple spots and the entire cabinet inside is covered in condensation, unit has no water connection, replaced belt and pulley from truck stock repair kit 4392065, unit is now running as designed, explained to customer that do to high humidity condensation can occur inside dryer, and advised to install a proper external exhaust, job complete installed 4392065"

WED4900XW0 Arrived on site to replaced additional ordered part. Replaced door switch. Tested unit and now unit is functioning as designed. WP3406107 door switch

"Arrived on site to inspect microwave not heating properly. Upon further inspection, the customer advised that they have attempted to cook various food items and all items have been getting cooked/burnt on the outer edges and the middle has stayed cold/frozen and the plate has been too hot to handle. Using my microwave tester, I tested the unit on a quick 30 second heating and my tester lit up most of the time telling me the unit is heating as it should. Following the tech sheet, I tested the temps inside the unit with a cup of room temp water for one minute. At the end of testing, the temp of the water after stirring was 118 degrees. Tech sheet shows for a 1000W unit, the temp should be in a range of 110-116 degrees. I tested the voltage at the outlet and got 125V. I contacted techline and spoke to Jonathan and advised of the complaint, previous service/SR number, my testings and my findings. Jonathan advised that based off my testing/findings, the unit is operating as designed. He provided a text to my phone and I provided a photo of the vents on the top panel at the front of the unit. I advised the unit does not vent outside, but vents through the front top vents back into the kitchen. Jonathan advised the venting shouldnt have any effect on the heating other than the mag cooling fan, which is operating as designed. Jonathan recommended providing the SR#7739127989 to the customer and have them contact the manufacturer customer service to discuss. I advised the customer of my conversation with techline and provided them with my business card and SR number and recommended they contact customer service. Unit is operating as designed, job completed. No parts installed per techline."

Arrived on site for shakes out of balance. Upon arrival ran diagnostics and there are o saved error codes. Test suspension and is good. Ran a spin cycle and unit spins correctly. Explained to customer the importance of loading unit correctly and not washing items that are too big and get heavy when absorbing water. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a dishwasher that is not cleaning the dishes. I found a stored F4E3 error code. I found good voltage to the pump but it wasnt running. I replaced the pump and motor then tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete. Use authorization W1BA210APL1. INSTALLED W11613480 pump&motor.

Arrived on site to test unit for unit tripping breaker. Test unit and at 125? oven tripped breaker. Checked ground wire and it checked good. Turned breaker on and turned oven back on to 350? and unit pre heated correctly. Turned temp up to 400? and unit pre heated to 400? turned the temp up to 425? and unit pre heated job complete. No parts used.

"Arrived on site to replace faulty door, mullion and UI. Replaced parts and tested. Unit is now functioning properly. Job complete. Use part number W11649966, w11466513, W11262313."

Arrived on site to test unit for fan running all the time. Food. Cooling fan running when oven is off. Test unit and unit giving F6E1 error temp to high and F6E0 lost communication. Fan running due to bad sensor. Will order new sensor and will replace sensor and control board on return visit. ; ordrng 1 W10833885 (Sensor)

"Arrived on site to test unit for lid lock not shutting in rinse, customer stated that the unit got stuck in spin cycle and she had to unplug it to get it to stop, do to a random control issue replaced control as precautionary and advised customer to monitor, if issues persist then she will call us back At this time uint is running as designed, no leaks detected job complete installed W11627413"

"Arrived on site for washer showing f5 in normal operation. On arrival found f5e1,e2,&e3. Found contorl and lock rusted and shorted out, replaced lid lock w10810403 and control w11611438. Tested unit and found it working as designed with no leaks. Call complete"

"Arrived on site for unit. Leaking out of the corner of the door. Inspected unit and found drain pan frozen over. Not allowing unit to drain properly. Disassembled and found drain tube block with debris. Cleared out and showed customer. How much debris was building up also took pictures . Notified customer that we will warrantee this visit. However, if the accumulation of debris continues, we will then have to charge another fee to come out and clear the system. Instructed customer on pulling fridge and routine cleaning especially when pets are around. Job complete"

"Arrived on site for washer making a knocking noise during agitation. Upon arrival found no errors. Found no gearcase, tub, or motor, failures, found rods allowing tub to hit the ground when only a quarter of the way full.spoke with techline Sr#7739180768 and was instructed for order W11400156 suspension rods. Rescheduled customer for 06/07/24; ordrng 1 W11400156 (Suspension rods)"

"Arrived on site to replace previously diagnosed parts. Replaced basket (W11513244) and valve (W11513255), tested unit, noticed actuator is not shifting properly and unit is not agitating or spinning. Replaced actuator (W11481722), cam (W10721967) and belt (W11239857) as precautionary. Tested unit, all components are now engaging properly and unit is running as designed, no leaks detected, job complete."

"Arrived on site for washer not working, unit was disconnected. Customer says it never fills. Plugged in and verified voltage to control. Stays as solid green light. No flashing. Runs drain pump but does not light up controls or respond. Inspected underneath and found sheild damaged, gearcase leaked oil and will need new cam, capacitor, belt, actuator. May also have bad valves but unable to apply voltage for testing. Authorization needed. Office will call. ; ordrng 1 W11454372 (Gearcase) and 1 W11409708 (Shield) and 1 Authorization"

Arrived on site to test unit for bake not getting hot. Test unit and found bake element connector melted. Will order new harness office to reschedule ; ordrng 1 W10911850 (Main harness)

Arrived onsite and consulted on the lighting display going out on ranges at the property. Advised that a heat resistant sealer could be used along possible moisture entry points on the console. Advised that the displays may have a lighting issue as a result of premature lighting decay with no environmental cause. All else checks good. No repair requested. Office to charge CC on file for service consultation fee.

Arrived on site for intermittent ice making issues. Found temperature setting too cold freezing reservoir. Unit is operating as designed. No leaks present at this time. No parts. Needed

On arrival verified complaint of unit having condensate and not making ice well. Found filter is old. Removed filter and water flow increased greatly. Inside the house is very hot and humid this is causing major amounts of condensation in the unit and on the gaskets. Found RC right gasket was not sealing correctly. Warmed up with heat gun and sealed unit. Unit is working as designed it will need cooler dryer temps as well as a new water filter.

"Arrived on site to test unit for not washing clothes properly, tested unit found control unresponsive and drain pump engaged, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11603811"

"Arrived on site for control panel,being locked. Unable to unlock. Verified voltage. Verified harness has continuity. Replaced panel. Verified operation. Call complete. W11600355"

Arrived onsite for a refrigerator and replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 47 grams of R600A. I tested the refrigerator and had good pressures and refrigerant flow. All is working as designed. Refrigerator is not connected to water. The door gasket is good and sealing properly now. Call complete.

Arrived on site for unit leaking occasionally. On arrival inspected unit and found fabric softener dispenser blocked. As dispenser would fill unit would overflow and spill onto the floor. Removed blockage and tested. Unit is now functioning properly. Job complete. No parts installed on this visit.

"Arrived on site to follow up on refrigerator that was still developing ice on the freezer floor, that was dripping into the RC. I found the drain was not cleared after the previous visit, and defrost water was still accumulating. I melted down the remaining ice and steamed out the drain. Verified it is now draining properly and unit working as designed. Customer will follow up if issues persist. No parts used. Repair completed."

"Arrived on site ,replaced rollers ,pulley and belt 4392065, WPW10198086. Unit is sounding quieter . No lint build up . Job complete"

"Arrived on site to test unit for not latching. Inspected unit found strike is broken. Replaced strike (W11457841) and started diagnostic cycle. All components properly engaging and unit is now running as designed, no leaks detected, job complete."

"WRF555SDFZ16 Arrived to install sealed system parts. I found the system had a low amount of refrigerant and there was oil residue at the factory connector on the drier. I removed and replaced the compressor, service port and dye drier and vacuumed. Holding at 320 microns, I charged the system with the MFG calculated charge and tested. The unit resumed normal cooling. I replaced the failed FC drawer and the noisy fan motor and blade. No water connections to unit."

"WRS325SDHZ08 Arrived to complete repair. I had the customer leave the ice maker in the off position since the last visit and they advised that the unit operated as designed and did not display any temperature issues as prior. This proved the ice maker fill tube was intermittently leaking down the back wall and causing the ice issues within the evaporator, further evidenced by the large accumulation within the left side of the drip pan. I modified the fill tube and tested. The issue was resolved and there was no more evidence of water spillage during fill. No leaks observed during service."

"Arrived on site to test unit for vibration,tested unit found broken fan blade,motor that was provided has a broken fan blade as well,ordered new part rescheduled for 6/4; ordrng 1 WPW10395033 (Motor fan)"

"Arrived on site for range burning and keeping fans on. Upon arrival found electrical smell coming from under unit. Found main control as well as main harness burnt and fried, ordering W10508247 main harness and will need to return with previous sent control to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W10508247 (Harness)"

"WTW4855HW3 Arrived on site to replace additional ordered parts. Replaced outer tub W10371566, lower harness W11665967 and suspension W11217817. Tested unit and now unit is functioning as designed. No water leaks present at this time."

"Arrived onsite for a refrigerator that is not making ice. The customer stated its not making ice or cooling correctly in the FC. I checked the system for leaks and could not find any signs of dye. I tested pressures and had good pressures and no sign of refrigerant loss. I ran service test 4 and everything was good but when step 5 started the refrigerant flow was spitting at times then finally smoothed out than near the end of the step before it shut off the compressor speed dropped. Before I could test voltage the test stopped and turned to normal operation. I could not get it to repeat this. I dumped the charge and vacuumed the system then charged it again with 56 grams of R600A. I ran test 4 again and the flow to the FC evaporator sounded better but still had some spitting at times. I watched the temp drop in the FC to 5 degrees in step 4. I set the icemaker to max ice and asked the customer to monitor ice production and call back if there are still FC cooling issues or ice making issues. I suspect there could be more than one issue here and if the customer calls back we need to return with an inverter, main control, LED control, icemaker, dual valve, and fill tube heater. Call complete."

"WRT311FZDZ02 Arrived to inspect cooling issues. I found the unit was attempting to cool and thermography looked ok in the high side and there was a developed frost pattern on the evaporator. During inspection, I found the door was not sealing as expected and was correctable via leveling and adding a customer provided spacer to the back left corner. The air tower was not mounted as designed and a gap of approximately 1/4 was along the entire bottom of the air tower, causing incorrect airflow between the chambers. I corrected the issue and tested. The customer will contact us if there are further issues. No water connections to unit."

Arrived on site to test unit for leaking. Found holes in wash basket not punched through preventing water from wringing out of items and traveling up and around balance ring. Needing new wash basket. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11513244 (Basket)

"WTW5105HW3 Arrived on site for unit filling issue. Upon arrival, unit has issue with slow filling. Entered diagnostics and found F8E1 code. Cleared code. Proceeded to removed water line to valve and found buildup on not water screen filter (picture attached). Cleared buildup and debris. Re tested and now unit is functioning as designed. No water leaks at this time. No parts replaced"

"Arrived onsite for a wine cooler to replace previous diagnosed parts. I found refrigerant still in the system but it seemed low. I saw no signs of oil. I changed the compressor and installed a drier and access valve. I vacuumed the system and found my high side loosing vacuum very slowly. I pressure the system with 104 psi of nitrogen and found it dropping pretty fast. I took three time stamped photos. I tested all the joints in the unit compartment with leak detector and found no leaks. The machine is either leaking from the evaporator, condenser, or in the chassis on the high side. These components are not replaceable so techline will need to be called. Call complete.; O-emld tckt"

Arrived on site for oven not heating properly during prebake during one yr home inspection . Ran preheat on oven . Oven is running about 10 degrees off preheat setting 361 . Recalibrated control . Offset temp -10 . Reran temps all checked normal. No gas leaks detected at time of service. Job complete . No parts installed

"KRMF706EBS01 Arrived to inspect cooling issues. I found the unit would cycle power, likely from moisture incursion into the harness area and there were frosted areas within the evaporator, but not complete plugging. On prior service, it was discovered that there was a cold spot with water formation marks on the back of the machine, at the RC return area. Upon return for the sealed system, tech will need to ensure the internal lines are intact. Thermography revealed the sealed system was not creating enough heat in the high side and the inlet to outlet of the condenser had a 45 degree variance. No leaks observed during service. Please allow two hours for sealed system service. ; ordrng 1 W11492867 (Evaporator RC) and 1 WPW10608485 (Evaporator,FC) and 1 W11654344 (Compressor) and 1 WPW10143759 (Dye Drier) and 2 W11506635 (Service Port)s and 1 2Hours (Sealed System Service)"

"Arrived on site to diagnose range with switch or knob issue. On arrival found the right most knob head had broken off the shaft, which stayed on the switch. Found a bad casting on the knob causing it to break. Replaced knob and tested. Verified proper function. Parts used - W11158169."

"Arrived on site to diagnose dishwasher not cleaning dishes / filling. Tested unit and confirmed it was filling, but wash motor was not engaging. Replaced sump and motor assembly and tested. Verified proper operation with no leaks. Parts used - W11613480."

On arrival verified complaint of unit dripping water. Found unit was dripping condensate from the ice chute door. It is condensating in the middle of the door not the edge. Ice door is sealing correctly and unit has no excess frost or condensate in the unit. Advised recent high humidity and the cold door is causing it to condensate and drip. Unit is currently working no leaks detected during service. Job complete no parts installed.

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11025157"

"Arrived on site to install previously diagnosed parts. Found hot and cold water swapped. Also found agitator had a quarter underneath causing it to lock up in certain points. Corrected water supply and removed quarter. Replaced run cap(W11395618), cam(W10721967), shift actuator(W11481722) and belt(WPW10006384) as a precautionary. Put unit into quick wash and allowed to cycle. Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site with new shield and screws. Customer has not had any problems since last repair. Installed new shield and screws. Diagnostics shows no no error codes. Completed test on components. Working as designed. Call complete. W11573574, W11409708"

Arrived on site to diagnose washer making noise when spinning. Tested unit and found grinding/ lpid bearing noise coming from bottom end. Didn't see anything in the gearcase / washplate areas. Replaced gearcase to resolve. Verified proper operation and normal noise levels. Parts used - W11449841.

Arrived on site to install previously ordered parts. Bypassed door switch to test heat cycle. Unit ignites and heats correctly. Ran vent test and test passes. Found left rear support wheel has seized. Replaced all parts of repair kit 4392065. Test unit and is operating as designed. No gas leaks present at this time. Job complete

"Arrived on site to test unit for not producing ice. Customer stated there was a power surge and that night unit stopped producing ice. 5 days later there was another power surge and ice maker returned to full function and is currently producing ice. Checked temperatures in all cabin. FC reading -2? fahrenheit, RC reading 45? fahrenheit, and ice maker compartment is reading 17.5? fahrenheit. No ice maker error codes present. If issue returns, recommend returning with main control and UI. Also advised customer if they have another power surge that stops ice production to cycle the power on the unit for atleast 30 mins. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not latching. Tested unit in diagnostics, latch did not engage and cycle shutdown. Replaced latch (W11513248) and tested, unit filled with water but did not activate drain pump, while ripping unit back pump activated indicating a broken drain pump wire in the harness. Replaced harness (W11643701) and tested, unit is now filling draining and spinning. Unit is running as designed, no leaks detected, job complete."

Arrived on site to replace previously ordered parts. Replace fan harness W11087438 and UI W11634312. Ran all test and all components are operating as designed. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and tested and unit is operating as designed. I recommended the customer connect the unit to WiFi through the app on their phone in order to get any/all software updates. Job completed. W11600370"

"Arrived on site to diagnose washer not spinning. Customer said sometimes it does spin out, but not always. I found the unit making loud belt noise, and was also way off level ans diving forward. Leveled unit and replaced the cam and belt and verified no more noise. Calibrated unit. Verified proper operation. Parts used - W11239857, W10721967."

On arrival verified complaint of unit not spinning. Per TL on previous call replaced the main and the motor. We also found actuator may have been the incorrect one so replaced with correct actuator. Unit will still only spin 10 degrees and then motor will hum. Unit will agitate and activate all other components correctly. Unable to call TL due to holiday. Will follow up tomorrow. ; schdld next appmnt for 5/28 TUE AM

Arrived on site to test unit for unit not heating. Found element test good and fuse. Replaced control board test unit and unit test good job complete. W11629912

"On arrival verified complaint of not running, found switch turned off at wall. Activated cycle and found unit is working correctly. It fills washes and drains, job complete. No leaks found during service. No parts installed."

"Arrived on site for lights not working. Found temps are good. No moisture build up. All components working, full ice in freezer and door. Found freezer led was bad. Replaced led kit. Verifies operation. Call complete. W11683243"

"Arrived on site for washer not staying balanced. Upon arrival confirmed issue and found transport rods for tub still installed on unit and causing issue. Removed transport rods and tested spin cycle, found it working as designed without movement p.call complete"

Arrived on site to test unit for error f2e1. Replaced console(W11093254) to test and error still prompting. Recommend control replacement. Scheduled for 06.03. ; ordrng 1 W11179310 (Control)

Arrived on site to test unit for unit not working. Customer stated she spoke with someone on the phone and she ran a test with them and unit working correctly

"Arrived on site ,replaced heater,sump and upper rack manifold. Ran diagnostics. All checked normal. No water leaks detected at time of service . Installed all parts assigned to call . Job complete"

On arrival verified complaint if unit not filling correctly. Replaced water valve per previous diag. Unit is now working correctly. Job complete no leaks detected during service. Installed w1143044

Arrived onsite and provided customer instructions on temp settings and storage and monitoring true temp to make necessary adjustments for desired temps.

Arrived onsite and replaced the washarm. Unit is now in good working order. WPW10491331

Arrived on site for ice machine needing pump w11542867 and cutter w10919199.upon arrival reconf8rmed issue and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

"Arrived on site to test unit for not drying dishes. Customer stated from the beginning unit has not dried well. Tested unit, during diagnostic cycle found the vent sounding like fan was bound and not properly venting. Recommend replacing vent and heater. Informed customer, customer stated that their 3 month replacement warranty is ending today and they would rather replace unit with Costco for a new unit. No further service requested, no parts installed, job complete."

"Arrived on site ,replaced led ,power supply main control board ,ui control, pantry control. Installed data logger . Did find upper freezer drawer not on rail right side . Replaced drawer on rail. Also found led lights out . Ran diagnostics all checked normal. Ordering led light kit . Install when we retrieve data logger . Service management set return . WPW10624574,data logger , W10804160, W11683244, W11577100, WPW10769076, WPW10675033 installed ; ordrng 1 W11683244 (Led kit) and 2 W10847850 (Light switch)s"

"Arrived on site to test unit for failing compressor customer stated that they had a different appliance company out and they told him that the compressor is bad, unit never had issues with cooling and sometimes compressor struggles to turn on, tested unit found compressor takes slightly longer to start do to failing start device, replaced start device and tested, unit is now running as designed, customer will monitor, if the noise returns then will call us back no leaks detected job complete installed W11092533"

"Arrived on site to inspect cooktop middle burner flame going out when changing flame height. Upon further inspection, I tested the cooktop and found the middle burner flame goes out when changing from low/simmer to medium height. I am ordering the middle burner valve and CNOTE-CUSTOMER TO CONTACT OFFICE TO SCHEDULE RETURN SERVICE. No gas leaks detected during service.; ordrng 1 W11246817 (Center valve) and 1 CNOTE (CUSTOMER WILL CALL TO RESCHEDULE RETURN SERVICE)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice chute gasket slightly turned and adjusted. I removed the ice bin and found the ice maker on/off arm in the off position. Once I pressed the arm down in the on position, the ice maker began to harvest then filled with water. While servicing other appliances in the home, I heard the ice maker harvest and drop cubes into the bin and then filled with water. I recommended the customer allow the unit at least 24 hours to fill the bin and 72 hours to completely fill the bin with ice. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank and not responding. Checked the breaker and found it to be a GFCI breaker and it was tripped. Cycled power to the unit and placed the unit in diagnostics and tested each component and the unit operated as designed. Pulled the unit out and gained access to the rear of the unit to test the elements and test voltage. I found both the bake and broil elements within ohms range and both getting 241V. While the unit tested, the breaker tripped. I removed and replaced the main control and retested and while heating, the breaker tripped. When I went to cycle power at the breaker, I closed the breaker box door and the breaker tripped. I recommended the customer have their builder check/replace the breaker and if the unit continued to trip, to call our office to schedule service. Job completed. W11649350"

Arrived on site to test unit for start button not working. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11683480

"JDPSS244LL1 Arrived to inspect non-operation. I found the machine would not react and inspected the electrical supply. The leads for the cord were not correctly attached and had worked out of the terminals. After correcting, the issue was resolved and the unit powered up. The pump had failed and required replacement, noting that the rotor had locked. Operational test good, no leaks observed during service."

WFG320M0MS0 Arrived on site for F1E0 code. Arrival on site and confirmed same code is present. Proceeded to replace control and re tested unit. Unit is now functioning as designed. W11620481 control

Arrived on site to test unit for kickplate came off. Test unit and found broken retainers. Test unit and unit test good job complete. WPW10503548 x2

"KRFF577KPS02 Arrived to inspect noise and sweating at door. I found the noise was due to the lower air guide vibrating at the opposite side of the prior repair and was able to correct. The FC door gasket had water on it and the mullion was twisted, causing the RH RC door to be unable to seal at the bottom, causing the condensate on the FC to form. I was able to temporarily square the mullion, but it was very weak compared to others and will require replacement. The ice bin door had a gap along the upper sealing surface and will require replacement. The customer requested tech GCO. No leaks observed during service. ; ordrng 1 W10849525 (Mullion) and 1 W11679939 (Ice Door) and 1 GCO (GCO)"

"Arrived on site for moisture building up on fz gasket . Fresh food gasket clear of moisture . Found water and condensation around ice chute ,also finding frost on upper liner . Ordering fz door and white silicone . No water leaks detected at time of service . Job complete ; ordrng 1 Whitesilicone and 1 W10913113 (Fz door ss)"

"Arrived on site for RC too warm and FC is operating correctly, with correct temperatures. Found entire Rc evaporator is incased in ice with drip pan bowed. Inspected harness and is ok, ran diagnostics and all controls are responding correctly. Need to order drip pan in case is cracked, as well as shims. Returning with all prescreened parts as well. Customer has been given instructions on thawing unit prior to return visit. Office to reschedule ; ordrng 1 W11457241 (Drip pan) and 2 Shimms (Shimms)s"

Arrived on site for oven not turning on. No lights either. Removed from wall to access control. Found no voltage. Found breaker tripped. Reset. Verified Rd-bk= 248. Each to ground=124. Each to wh=124. Voltage is good. Entered diagnostics. Found f6e4. Bake element pulls 12 amps. Broil pulls 14 amps. Relay board. sparking for bake. Per tech sheet as well I replaced control. Verified operation. Call complete. W11261167

"Arrived on site to install previously diagnosed and ordered part. Due to the upper rack spray arm falling off, I removed and replaced the upper manifold assembly with spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11545334"

Arrived on site for oven showing f3e0. Oven sensor problem. Removed back cover. Ohm out sensor at 1.1k. At control pr-pr= open. Checked and found wire not clicked into harness. Reseated wiring. Replaced sensor. Now getting reading at control. Verified operation. Call complete

"Arrived on site for lid not locking. Upon arrival, customer showed me the part that made a cracking sound. Found lid latch has failed need to replace latch. Scheduling return date for Wednesday 27th; schdld next appmnt for 5/29 WED !"

"Arrived on site to diagnose dryer not starting. Tested unit and found no response from start button. Checked terminal block and found L2 wire was fried because it was not tightened down in the terminal block, causing it to short to neutral. Removed damaged wiring and repaired with terminal block kit. Customer advised they also need to replace the power cable and tighten connections, warranty does not cover the cable. Unit should be working properly when cable is installed. Repair completed, parts used - 279320."

"Arrived on site to install previously ordered part. Replaced sensor, cutoff 280148. Per notes. Could not test due to no electrical connections. Job complete"

"Arrived onsite for not heating and has a fish type of smell. Upon arrival, test polarity and is good. Ran vent test and test failed. Uploaded picture on SD. Unit is heating correctly,just not venting. As far as the smell. It is due to incorrect plastic dryer balls being used and heating up more than usual due to no airflow. Advised customer to not use these balls. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site for oven not heating . But its the microwave customer is having issues with . Unit will run for 8seconds the stop turning . Unit is not heating . Ordering inverter , mag and mw control. Call to set return ; ordrng 1 W11504539 (Inverter) and 1 W11290000 (Mw conrtol) and 1 W11504545 (Mag) and 1 W10412514 (Control wide)"

"WED5620HW2 Arrived on site for unit not powering on. Upon arrival, checked voltage to the receptacle and found 0V. Checked breaker outside and it was in the off position. Turned back and re tested. Unit is now functioning as designed. In addition, there is moisture coming out of the vent towards customer home (picture attached) advised customer to call lint cleaning company to inspect why water is entering home through dryer vent. No parts replaced."

On arrival verified complaint of damaged spin arm and diverted errors replaced the lower spray arm and sump assy as previously diagnosed. Unit is now working correctly. Job complete no leaks detected during service. Installed W11550888 and w11416362