Arrived on site to look at model WET4027HW2 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control, calibrated and tested, unit tested good, no leaks. Part used w11629601

Arrived on site for defective door,replaced defective fresh food door checked door operation and seal good. Customer unavailable for signature. Lw10912313 ,w11223753

Arrived on site. Found icemaker tray hanging from housing diagnosed a defective icemaker, installed a new icemaker ran harvest test passed. W11788019

Arrived on site for washer banging and shaking. Ran diagnostics and there was an over load and unbalanced fault code. Put unit into high spped spn and noticed a slight wobble and noticed back left of tub had a slight dip. Checked underneath washr and found no signs of oil. Removed and replaced suspension w11400156. Receded washer in high spin and washer was working as intended. Unit had some vibration and movement which is normal but did not bang or walk. No leaks detected at time of service.

Arrived on site to look at model WTW8127LC1 for customer complaint of clicking noise. Found the rotor may have been a little loose. I explained to customer that these will make a little noise when agitating due to the design of the plastic gears. This is normal.

Arrived on site for a washer MVW4505MW2 not starting. I verified that the unit isnt filling but is getting voltage to the valve. I replaced the valve w11513255 and ran a quick wash cycle. Unit sensed and filled as designed. No other issues or leaks detected

Arrived on site to inspect ice machine KUIX535HPS01 shutting off. Upon further inspection, I gained access to the external drain pump and found that it had failed internally and was preventing the machine from receiving voltage. I replaced the drain pump and reassembled and tested and the machine is now operating as as designed. No water leaks observed during service. W11539855

Arrived to 3801 to replace previously ordered parts. Upon arrival when opening door, the hinge springs had a rough grinding sound. Applied WP542638 grease to hinges and springs and uses truck stock. Proceeded to replace WPW10503548 retainers (2), W11763736 kickplate and W10831329 insulation. Before and after photos taken.

Arrived on site to diagnose no ice production concern. Upon inspection, the ice bin was full, but the customer was unable to remove it because the top cover had separated. Removed the ice bin, verified ice production, reassembled the bin/cover, and reinstalled it. Tested dispenser operation; auger motor engaged properly and ice dispensed as designed. Ice maker is currently operating normally. Advised customer to monitor the unit. If the issue returns, recommend replacing the ice bin and possibly the ice maker. No parts replaced. Unit operating as designed at this time. Job complete.

Arrived on site for a dishwasher KDTM354DSS4 getting a flashing lock light. I couldnt replicate the issue. Everything worked in factory mode. I replaced the latch wpw10653840 and control w10854216. Ran a factory cycle without any issues or leaks.

Arrived onsite for door glass glue gave and the glass came seperated from the lid. Replaced lid assembly. W11413336. Unit is now operating as designed. Customer not available to sign. WTW6157PB1

Arrived on site for error code on machine. Upon arrival checked codes and found F5E2 door open when cycle started. Cleared codes. Strike and mechanical latch has no faults. Ran test cycle and found no issues. Called customer and stated after a hard reset running a regular cycle, the machine went through the cycle with no issues. Advised customer to monitor unit. Agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed.

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the machine wont heat and wouldnt dry before it stopped heating. I checked vo,Tage and found proper voltage and polarity. I checked all heating components and found the thermal cut off open, causing the issue. I found the heating element was not grounded against the heater housing. I replaced the thermal cut-off W10900067 and tested the unit. I found an airflow issue. I removed the vent hose and found 4 cups of lint buildup up in the vent hose before the wall. I advised the customer to get their vents cleaned prior to any further use of the machine. The unit is working ajd operating as designed. Call complete.

Arrived on site for ice maker leaking. Upon arrival found fill tube too short causing to leak from rear of ice maker. Installed perfectly fit extension tubing from truck stock. Tested unit and now unit is functioning as designed. No water leaks detected at this time

Arrived on site for unit not latching. Upon arrival started unit and found latch continuouly trying to latch. Proceeded to replace W11670519 latch and W11789818 strike. Tested unit and still same issue. Upon closer inspection found plunger extension on the new latch is missing. Ordering new latch. No water leaks detected at this time. Customer agreed to reschedule Jul 6th; schdld next appmnt for 7/6 MON !

Arri ed on site to washer shaking and vibrating. Found a washer/spacer jammed between agitator and basket. This was causing agitator to perk when trying to agitate. Removed spacer. Found suspension rods with slack. Removed and replaced suspension w11130362. Cx stated noise happens when they put a LOT of clothes in the washer. Warned cx about overloading washer. It should never have more than 2/3 full of loose clothing and not to was comforters. Washer is working as intended and no leaks detected at time of service.

Arrived on site to install previously diagnosed parts. Installed drain pump w10919003 and harness w11665967. Installed control and powered up. Drain pumped kicked then stopped. Control is DOA, need to order new control and install. Returning tech only needs to install control and collect balance due. ; ordrng 1 W11607637 (Control)

Arrived on site to test unit WTW4307SW0 for being stuck in sense mode. Upon arrival customer stated that when a cycle is started, the unit spins and intermittently adds water every few seconds but does not progress past the sensing portion of the cycle. Entered service mode and found no stored error codes. Ran a diagnostic test cycle and verified all components engaged and operated properly. Ran a consumer mode cycle and observed the basket spinning as if in sensing mode while water was intermittently added, with no progression into the wash phase. During further testing, erratic control behavior was observed. Recommend replacing control and valve to resolve the issue. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11836790 (Control)

This is at 8013 Townsend dr waco. Arrived on site for a refrigerator WRFF3136SZ00 not making ice. I verified the issue and found ice not harvested in the tray. I replaced the icemaker w11758523. Unit filled right away. No other issues or leaks detected.

Arrived on site to replace previously diagnosed parts on model MED8630HW2 I replaced drum and tested, unit tested good and is working as designed. Part used w10541657

Called techline. Case number 24036066 Chris.ndocumented findings due to repeat failure. Recommended replacing evap thermistor which was showing out of range. Unit never defrosting on its own, customer has had to continuously manually defrost for proper function. Found bad evp thermistor reading approximately 20f too hi. Replaced evap thermistor WPW10384183. Defrosted coil. No leaks. Temps on arrival 37f in ff and 0 in fc. Manual defrost works in diagnostics. Heater is good. Ordering crisper to complete. ; ordrng 1 W11162443 (Middle crisper pan)

Arrived on site replaced both harnesses ( cook top , main harness) and still not heating . Not getting any voltage to elemnts . Replaced control and still not heating or getting voltage . Ordering console harness and reordering both right hand switches. Call to set return . ; ordrng 1 W11314385 (Harness console) and 1 W10437092 (Switch) and 1 W10578768 (Switch)

Arrived on site for a refrigerator ASI2175GRW10 with a leaking dispenser. Customer stated that it drips down the front of the door. I installed the check valve 8201815 and tested for leaks. Temps are 0 and 40. No other issues found.

Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. I found issue with the control board, I replaced control board, calibrated and tested, unit tested good. Part used w11607637

Arrived on site for a refrigerator model WRX986SIHZ00 that wont close the freezer door. Inspected unit and work area. I confirmed the freezer door was not properly shut and found an ice sheet that was 3 inches thick stuck on the bottom of the freezer, causing the lower drawer to hit it and not close. I removed the ice build-up and fixed the positioning of the slides to level out the slides. I found no ice build up on the freezer evaporator or drip pan. I reassembled the unit and found the freezer door opening and closing as designed with no leaks present during service. Call complete. No parts were installed.

Arrived onsite KRFC236SPS02 for dead icemaker lost positioning and unrepsonsive to forced harvest test 181. Ordering icemaker.

WTW5105HW0 Arrived on site for a washer making nosies. On arrival, I verified the issues. The gearcase leaked oil all over the actuator, splutch, belt, sheild cover. I tried removing the agitator but couldnt. I have to order the agitator, nut ,and screw all returning parts will be needed. No water leaks visible from the main water supply. Client would like a sooner return date if possible. ; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Nut) and 1 W10752187 (Screw)

Arrived on site for a dryer with long drying time issue. Upon arrival found dryer heating. Removed vent and found exit to be mostly clogged with lint and debris. Removed venting from back of unit and tested temps with thermo coupler. Heat rose to about160f and cycled toaround 120f multiple times. Instructed cx she needs the venting cleaned. Cx understood. Dryer noise is due to backpressure from clogged vent causing backpressure on the blower fan. Noise goes away when venting is disconnected Dryer working normally at this time. No parts replaced.

Arrived on site for no ice. Tested water dispenser working found no ice in bin,icemaker not running through a forced cycle failed icemaker installed a new icemaker ran harvest test passed icemaker filled with water no leaks. Wpw10190965

Arrived on site for an ice machine KUID508HPS00 not draining. Unit was full of water when I arrived. The pump is running but its very weak. I replaced the pump w11539855 and tested again. Unit drained as designed with no leaks detected. No other issues found.

Arrived on site to replace failed parts on dishwasher KDTM404KPS3. On arrival found unit was not accessible. Unit is installed where legs have 1/2 inch drop off and no room to lift unit up and out. Customer will have to make unit accessible for service. Office to reschedule. ; O-emld tckt

Arrived on site to test unit WED5050LW1 for water in and around unit. Upon arrival found condensation present throughout the unit including the drum, door, and exterior front panel. Advised builder that the condensation condition is caused by warm, moist air infiltration through the venting system, resulting in moisture forming on cold internal and external surfaces. Recommended closing the HVAC vent located directly above the unit to reduce cold air exposure to the cabinet and prevent overcooling. No functional issue found with the unit. Unit is running as designed, no leaks detected, no parts installed, job complete.

Arrived on site for wsher shaking and moving. Ran diagnostics and no fault code. Recalibrated washer. Ran with load and did notice an initial perk when starting wash cycle. Also noticed that valves were hammering pretty hard when water shut off. Turned down water pressure at valve and this reduced hammering. Removed and replaced suspension w10780045. Retested with load and jerking stopped. Ad used cx to use bulky settings when washing sheets or bedding. Washer is working as intended, no leaks detected.

Arrived on site for dishwasher not working. Verified faulty start button. Removed and replaced control w11683481. Tested start button several times and dishwasher started each time no leaks detected at time of service.

Arrived on site to wash machine, not working. customer Stated that it would not spin out Clothes. ran diagnostics and no fault codes, ran auto tests unit filled, agitated and drained.When it went to spin agitator started spinning rapidly and basket would not engage. Unit has a bad gear case.Ordering gear case. ; ordrng 1 W11454738 (Gearcase)

Arrived on site for dryer giving the clean vent message on every load. Customer says the unit is drying clothes properly. I entered diagnostics and found f4e3, f4e4. Removed vent and ran unit. Still got error. Vent draft passes test. Accessed control and tested exhaust thermistor. Reading 5.5, exhaust temp was about 70. Thermistor is off, replaced thermistor. Cleaned interior of dryer. Verified operation. Call complete.

Arrived on site to test unit KCGS356ESS06 for leak. Upon arrival customer stated a gas odor was present inside the cabinet below the unit. Performed leak testing using bubble solution and found an active leak at the regulator connection. Tightened the connection and retested, verifying the leak had been eliminated. Continued leak testing and found three of the five gas valve orifice holders leaking, indicating a failed manifold assembly. Recommend replacing the manifold to resolve the remaining leaks. Ordering part, no parts installed, office to reschedule.; O-emld tckt

WDP540HAMZ4 Arrived on site from previous visit to install part. I installed the control board then tested product is working as its designed no water leaks visible from the main water supply.

Case# 24040623 NED4655EW1 Arrived on site for a dryer with no power. On arrival, the client stated that maintenance checked the outlet, and nothing was wrong with that. I tested the outlet and thermal fuse power cord, and I couldnt find any issues. As I tested with the dryer vent connected to the aluminum dryer duct to clients home, it tripped the breaker. I called management, and he talked me through testing everything on the dryer top to bottom, and we couldnt find any issues. I replaced the timer and tested its still tripping the breaker. Management recommended calling Whirlpool techline. I called techline and spoke to tech, and he determined the issue is a ground touching the dryer ventilation to clients homes . He said if the unit works fine without being connected to the home vent, then the issue is clients home. Product works as its designed.

Arrived on site to diagnose dishwasher stopping mid-cycle. Customer stated the door will pop open during operation, canceling the cycle, and the unit must be restarted to continue. Inspected unit and found the dishwasher was slightly misaligned in the cabinet, causing the door to rebound against the tub gasket and not fully latch. Readjusted and secured the installation, then tested door operation. Door latch is now engaging properly and unit is operating as designed. Advised customer to close the door from the center and apply firm pressure until an audible click is heard to ensure proper latch engagement. Demonstrated proper operation to the customer. If issue returns, recommend replacing the door latch and strike. No leaks detected. Job complete.

Different issue from previous visit. Arrived on site for not dispensing ice. Tested ice dispenser motor seized, replaced defective auger motor,reassmbled tested ice dispenser unit working as designed. W11202789

Arrived on site for dryer not heating . Getting correct voltage and polarity at terminal block. Found elemnt has failed . Thermostats and thermal fuse checked normal. Replaced elemnt . Unit is now heating . Job complete

Arrived on site to range trilping breaker. Doorwas locked and could not gain access to unit. Looked at entitlement and saw unit is out of warranty. Advisedcx to contact whirlpool or supplier about warranty status. Cx understood No diagnostic done at this time.

Arrived on site to inspect refrigerator MFI2569VEB1 ice maker not working. Upon further inspection, i gained access to the ice maker and using my jumper wire, i jumped the ice maker at points T to H and the ice maker failed to harvest. Also, I found the ice chute gasket old and worn andmthe damper control motor making a constant clicking noise. I removed and replaced the ice maker and tested and it is operating as designed. I am ordering the damper control and ice chute gasket and scheduled return service for 07/03/26. No water leaks observed during service. WPW10190981; ordrng 1 WPW10287601 (Ice chute gasket) and 1 WPW10127427 (Damper control)

Arrived on site to apartment 14104 for washer WTW4855HW3 to install previously ordered part. I replaced control control W11607637. Calibrated unit. Test unit and is operating as designed. No leaks are present. Job complete.

Arrived on site to install previously diagnosed and ordered. Due to the right RC door being damaged (small dent on right side halfway from the top) I removed and replaced the door and installed a nameplate. Transferred the handle and hardware and tested operations. The unit is operating as designed and no water leaks observed during service, job completed.

Arrived on site to apartment 2-C304 for washer WTW4655JW2 with issue of Pump Running SP W11766193 Special Project S153EB. Upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. I replaced control W11607637. Calibrated and test unit. Unit is operating as designed. No leaks present. Job complete

Arrived on site for washer will not start. I entered diagnostics and found f3e1, f1e1. Verified wiring f is good. Verified pressure hose was clear. Replaced failed control board. Recalibrated and ran automatic test. All components pass. Call complete.

Arrived on site to test unit KRFC704FPS07 for not cooling. Upon arrival customer stated both compartments had stopped cooling and reached room temperature. Customer cycled power to the unit, after which normal cooling and operation returned. Verified both compartments were at the proper operating temperatures upon arrival. Inspected the evaporator and found a complete, even frost pattern. Confirmed the compressor was operating normally and drawing proper amperage. Suspecting control likely became stuck in a logic loop, preventing compressor operation. Due to intermittent nature of this failure, proceeded to replace main control (W11664342). Restored power and verified all components engaged and operated properly. Owner unavailable for signature. Unit is now running as designed, no leaks detected, job complete.

Arrived on site for a washing machine model WTW4957PW0 that is not completing cycles. Inspected unit and work area. Aarons advised that the customer stated the unit would not go past the sensing portion of the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found the cold water valve barely drawing in water. I replaced the inlet valve W11641117 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site for door issues and broken seals,found defective fresh food door gaskets,doors slightly uneven,adjusted lower legs replaced defective door gaskets,checked door operation and seal good. 2 w10830055

Arrived on site for control replacement. Control provided for rework S153EB. Unit is testing good. Job Cmpltd

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code. Harness checked normal. Replaced control , ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for a loud dishwasher. Upon arrival randiagnostics and it passed normally with no loud noises. Could not duplicate any issues. Explained to cx that its running normally and cx understood. No water leaks at this time. No parts replaced.

Arrived on site to inspect dryer WET4027HW2 noises. Upon further inspection, the maintenance rep advised that the dryer is making a clanking/popping noise. I found a load of clothing in the unit and removed it. I turned the drum by hand and it turned without any abnormal noises. I tested the unit on all cycles and could not duplicate any abnormal noises. I placed the clothing back inside and retested on all cycles and still could not duplicate the complaint. I advised the front office staff to have the tenant or maintenance get a video of the noise and call it in for service. No lint observed during service, job completed.

Arrived on site to diagnose a dryer making a loud knocking noise during operation. Started the unit and verified the customers complaint. The knocking noise was present while the drum was rotating. Disassembled the dryer to inspect the drum support components and found the drum roller wheels worn and damaged, causing excessive play and the knocking noise. Due to the condition of the wear components, replaced the complete dryer repair kit, including the drum roller wheels and idler pulley. Also installed new sound pads to help reduce vibration and noise. Reassembled the dryer and tested the unit through a full cycle. The dryer now operates smoothly with no abnormal knocking or vibration present. Unit is heating, tumbling, and operating as designed. Job complete.

Arrived on site to install previously diagnosed and ordered parts. Replaced suspension W11396716 and knob W11675852. Test unit and is operating as designed. No leaks present. Job complete

Arrived onsite nuisance draining. Confirmed unit drained when plugged in. Replaced W11607637 control and tested. Unit will power on, start draining and then shut off. Verified hose is clear, defective part was recieved and a new W11607637 CONTROL for repair and office to RS. No one onsite for signature. Falls under s code S153EB.; ordrng 1 W11607637 (Cntrl)

Arrived on site for washer showing multiple error codes. Customer says sometimes it wont start, sometimes it will stop and lock the clothes inside. Customer also showed me that the door has to be pushed down near the control for it to lock. Entered diagnostics and Found f0e5, f5e2, f5e3, f2e1. Attempted to run automatic test but the control cut out as soon as i pushed start. Tested each component individually and they all passed. Spin was making grinding noise. Inspected and found gearcase is leaking oil. Pushed down on lid in back and tried automatic test cycle again. Now it closed and it completed with gearcase noise. Will need door part and gearcase parts. Office will call to schedule.; ordrng 1 W11101059 (Lid) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate) and 1 W10754161 (Rotor)

Arrived onsite for washer MTW7200RF1 cycles not functioning. Customer stated she cant select any cycle settings. Deep fill, water temp, soil etc. On arrival powered unit. Tested and found settings are functioning. Allowed Customer to try and managed to run a load with settings selected. Appears unit is functioning and could not duplicate the issue. Customer will monitor. Job complete

Arrived on site to look at model WTW4816FW3 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control under S153EB, calibrated and tested, unit tested good. No leaks. Part used w11603810

Arrived onsite for moisture building on mullion. Customer stated it was because the LH door was giving issues closing, inspected and found the LH door off level causing back pressure, when adjusting the feet I found the RH side too close to the wall and in order to level the door properly unit needs to be pulled out more, due to the wall getting in the way customer stated to pull it out more, leveled the unit but due to the floor the left door is sagging a tiny bit off level, door operates as designed but customer needs to make adjustments in order to have doors leveled and pushed back as they stated they thought they might need a counter depth. Call complete. No parts.

Arrived on site to replace previously ordered parts. Upon arrival replaced W11034363 main board. Tested unit and unit now functions at designed. No water leaks at this time.

Arrived onsite for washer WTW4107SW0 Not powering on. Inspected and found harness was shorted at actuator, actuator was also blown. Replaced actuator w11481722, harness w11782104 and control w11790872. Tested and unit is now functioning properly. Job complete

Arrived on site to look at model MED4500MW0 for customer complaint of unit not powering on. Found installer miswired unit. I wired power cord properly and tested, unit tested good.

Arrived on site to diagnose dryer making a loud noise during operation. Verified the customers concern by running the unit and confirmed an abnormal grinding/rattling noise coming from the blower housing area. Removed the lower access (kick) panel to gain access to the blower assembly and performed an inspection. Found the blower wheel cracked and damaged, causing it to wobble on the motor shaft and create excessive noise during operation. Removed the failed blower wheel and installed a new replacement. Reassembled the unit and tested through a complete operation cycle. The dryer is now running smoothly with proper airflow and no abnormal noises present. Unit is operating as designed. Job complete.

Arrived on site. Ran diagnostic ice box fan not powering on,removed freezer evaporator cover no ice build up on evaporator, found harness not fully seated to connector,unable to push harness into connector,checked with inspection mirror found ice in connector and correded pins. Steamed connector forced harness into connector ice box fan powered on good air flow to ice compartment, reassembled unit informed customer of corroded pins.

Arrived on site to install previously diagnosed parts on an electric range model RF263LXTQ2. Inspected unit and work area. I replaced the terminal block cover WPW10326122 and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for icemaker. Checked temps and found RC at 36 and FC at 3 and dropping. Ice bin was full of ice and icemaker had ice in mold, tested the icemaker and found operating as designed. Unit has no issues and is operating as it should with no leaks. Call complete.

WTW4957PW0 verified pressure systems fault and drain pump running continuously. removed and replaced control board w11608056. recalibrated Washing machine. ran auto test and unit filled agitated, drained and spun.washer working as intended.No leaks detected at time of service

Arrived on site to install ordered parts on an oven JJW2430DP01. Installed the console w11236887. Cycled the power and tested all functions. Unit is operating as designed now.

Arrived on site for washer not spinning load out . Ran diagnostics test. Got 7-5,7-6 error codes. Ran diagnostics test wash. Found actuator arm stuck in mid shift . Cant hear actuator motor trying to move but not . Replaced actuator and splutch kit. Ran calibration and diagnostics test wash. All checkening normal. Nomwater leaks detected at time of service. Job complete

Arrived on site to diagnose a dishwasher that was not cleaning dishes properly. Verified the customers complaint by starting a diagnostic wash cycle. The unit filled with the correct amount of water and advanced through the cycle normally; however, the wash motor failed to circulate water through the spray arms. Performed electrical testing at the circulation motor and confirmed the motor was receiving the proper supply voltage from the control board but would not engage, indicating a failed circulation pump motor assembly. Replaced the sump and motor assembly, reassembled the unit, and ran a complete test cycle. Verified the circulation motor is now operating correctly, the spray arms are rotating with proper water pressure, and the dishwasher is washing as designed. Inspected all connections and the sump area for leaks during operation and found no leaks present. Unit is operating properly at this time. Job complete.

Arrived onsite for washer overfilling. WTW4816FW3. Replaced the control w11603810. Unit is now operating as designed. Calibrated. Advised customer on repair.

Arrived on site to refrigerator leaking water. Verified water on freezer door ajd floor on right side of refrigerator. Removed deli train and found water had pooled up under deli tray. This was water from when the unit was defrosted. When the cx opened the deli drawer the harness would drag water over the lip and drip onto the gasket. Cleaned up all water in deli area. Tested drain pan and it drains fine. Refrigerator is working as intended and no longer leaks.

Arrived on site to test unit JF42NXFXDE02 for not cooling. Upon arrival customer stated the RC temperature had intermittently risen to approximately 47 on multiple occasions before recovering, and the unit had been cooling normally for the past several days. Exposed the evaporator and found no signs of a defrost failure. Entered diagnostics and ran test 10, verifying the compressor engaged properly and was drawing the correct amperage. Contacted GC for diagnostic assistance. After completing additional testing, determined the unit required additional time for temperatures to fully recover and stabilize. No functional failure was present at the time of service. Advised customer to allow 48 to 72 hours for temperatures to fully stabilize and continue monitoring performance. Unit is running as designed, no leaks detected, no parts installed, job complete.

Arrived onsite for refrigerator WRT148FZDM08 not making ice. Inspected and found water supply turned off. Corrected supply and tested. Unit is now functioning properly. Job complete

Arrived on site to diagnose an over-the-range microwave that was not heating. Verified the customers complaint by placing a cup of water inside the microwave and starting a heating cycle. During operation, the unit produced a loud humming/grinding noise from the high-voltage system, and the water remained cold, confirming a heating circuit failure. Removed the microwave from its installation to access the internal high-voltage components. Performed diagnostic testing and found the magnetron, high-voltage capacitor, and high-voltage diode had all failed. Replaced the defective magnetron, capacitor, and diode with new OEM parts. Reassembled the unit, reinstalled the microwave, and performed multiple operational tests. The microwave is now heating properly, the abnormal noise has been eliminated, and the unit is operating as designed. Job complete.

Arrived on site for a microwave model KMBT730SPS00 that is not powering on. Inspected unit and work area. The customer advised the machine has no power despite power at the outlet. Inspected unit and work area. I confirmed the customers complaint and found the control not responding to selections. I checked the plug and found proper voltage and polarity. I gained access to the control and checked all connections. I re-seated all connections. I found the cavity light for the interior come on and found the control lighting up. I tested the un8t ajd found all portions of the microwave working and operating as designed with no leaks present during service. Call complete. No parts were installed.

Arrived on site to replace previously diagnosed ice maker W11646196 and fill right ice maker corner with grease, replaced ice maker and fill with grease WP542638 x 4, unit is now running as designed job complete

Arrived on site for unit not feeezing. Removed evaporator cover partial weak frost pattern,checked low side pressure reading -15 odd noise from condenser,defrost heater misaligned and needing all 4 clips placing order on parts. Removed kickplate found wood floors stopped on pegs uploaded pictures (cnote); ordrng 1 W10309994 (Compressor) and 1 2208903 (Condenser fan motor) and 1 2003002 (Heat exchanger) and 1 4388574 (Evaporator) and 1 WP2006750 (Heater) and 2 1108431 (Heater clamp)s and 2 1113048 (Heater clamp)s and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

Arrived onsite for washer not spinning out towels. No saved error codes. Explained washer spin tolerance design that prevents hi speed spin when the load cannot be auto balanced. Advised on corrective procedures. No parts. No leaks

Arrived on site to washer WTW4307SW0 install previously ordered parts. I replaced latch W11513248 and suspension W11782103. Test unit and operating as designed. No leaks present. Job complete

Arrived on site to look at model KDTM404KPS1 for customer complaint of unit beeping and not washing. Found water in drip pan, customer stated that dawn soap was introduced into the unit and there were a lot of suds. I removed door, inspected vent and dispenser, cleared water from drip pan, ran a diagnostic cycle. Found excessive suds, I cleared suds and ran another test cycle. Unit tested good with no leaks.

Arrived on site to inspect dryer WED4105SW0 not powering on. Upon further inspection, I found the interior light turning on telling me the unit is getting at least 120V. I attempted to test the unit and it failed to turn on. I tested voltage at the wall and got 249V and checked polarity and its good. Ohmed the power cord and had good continuity. Gained access to the main control and UI control and tested continuity to the UI harness and it was good. I found the diagnostics LED not flashing on the main control. I found the control getting voltage, just not pushing it out. I removed and replaced the main control and retested and the unit is operating as designed. No lint observed during service, job completed. W11788144.

Arrived on site to inspect refrigerator KRFC704FPS04 not cooling. Upon further inspection I found refrigerator running and both sections were room temperature. I found that the compressor and all fans were running however there was no cooling and no frost pattern on the evaporator. I am ordering a sealed system repair. Office to schedule return service. Ordering both evaporators, condenser, 3way valve, compressor, non UV drier, oillesss gauges, access valve and CNOTE 2HR. W11099748 W11291123 W11548259 W11575001 W11592010 W11109499 W11506635. ; ordrng 1 W11099748 (Evaporator FC) and 1 W11291123 (Evaporator RC) and 1 W11548259 (Condenser) and 1 W11575001 (3 way valve) and 1 W11592010 (Compressor) and 1 W11109499 (Non uv drier) and 1 CNOTE2Hr (CNOTE 2 HR) and 1 Oillessgauges (Oilless gauges) and 1 W11506635 (Access valve)

Arrived on site to inspect dishwasher WDF540PADM1 not heating or washing properly. Upon further inspection I found that the heater had failed. I replaced the heater and tested the machine and found that it is now operating as designed. No water leaks observed during service. W10518394

Arrived onsite for icemaker lost postion. Called Steve at techline, case number 24023973. Recommended that if the unit has voltage, icemake should be replaced. Unitnhas voltage and test 181 activates bail arm but unable to commence flex harvest. Office to reschedule ; O-emld tckt

Arri ed onsite to washer not working. Verified pressure system fault and drain pump running continuously. Removed and replaced control board w11670737. Recalibrated washer and ran auto test. Washer filled, agitated, drained and spun. Washer is working as intended. No leaks detected at time of service.

Arrived on site to look at model MVW6230HW2 for customer complaint of unit not agitating or spinning. Found belt was ripped due to actuator not engaging properly which stripped the splutch. I replaced actuator, splutch, and belt. Calibrated and tested, unit tested good. Parts used wpw10006384, w10721967, w11481722

Arrived on site to test unit for not working properly, tested unit found start button not working, replaced control W11683480 and tested unit is now running as designed no leaks detected job complete

Arrived on site for a refrigerator model WRFF3536SZ00 that is leaking water from the dispenser. Inspected unit and work area. The customer advised that she wasnt really sure what the previous technician did. Because he was only there for a short period, but he did turn off the water. She also stated that the water dispnser does not work. I confirmed the customers complaint. I took temperature of both compartments and found the freezer at 6F and the refrigerator at 39F, going through a defrost. I ran the unit through diagnostics and found all tests passed. I ran a ice maker harvest test and found water dispensing out of the refrigerator water dispenser when the icenaker was calling for water, indicating the water wasnt going to the right spot. I gained access to the dual valve and found two of the hoses were swapped and not connected in the right positions. See photo. I swapped the icemaker fill tube and inlet tube to their right positions and tested the icemaker again. I found the icemaker fill properly and found the water dispnser dispense water with no leaks present during service. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. No parts were installed.

Arrived on site for a washer WTW4855HW3 draining continuously. I verified the issue and the serial number. Installed the control w11607637 and ran a calibration cycle. Also ran a full factory cycle without any issues or leaks. Nobody available to sign

Arrived on site for unit not finishing cycle. Upon arrival tested unit and found no error codes. Diagnostics passed, tested water temp and was only 90f. Instructed cx that with water not very hot, unit will increase wash time. Cx understood, however he is dissatisfied with unit. Unit is functioning as designed. No water leaks at this time. No parts replaced.

Arrived on site to diagnose dryer taking two cycles to properly dry clothing. Verified the customers concern by operating the unit through a heat cycle. Checked the heating system and confirmed the heating element is functioning properly and producing the correct heat. Inspected the airflow and found the dryer has little to no airflow exiting through the exterior vent. This indicates a restricted or clogged house vent, preventing the dryer from exhausting moisture efficiently and causing extended dry times. Advised the customer that the dryer itself is operating as designed and recommended having the apartment maintenance team clean and inspect the venting system before further use. No repairs were needed to the appliance at this time. Job complete.

Arrived on site for unit not powering on,found unit unresponsive no lights or ui functioning,diagnosed a defective external drain pump,replaced drain pump ran water through system water drained to sewage hole checked tubing connections good no leaks,reinstalled unit ran water througn drain pump multiple times no leaks. Ran a normal cycle pump shutting off water fill early,replaced the recirculating pump and bin thermistor ran diagnostic all test passed. W11542868,wpw10511923,w11539855

Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis of a broken drain pump harness, I removed and replaced the lower main harness and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11782104

Arrived on site for timer not advancing. Access timer. While in normal mode i found the timer motor was not getting voltage. Bk wire had voltage. Found neutral back to the t-x on timer is not closing, replaced timer. Verified operation timer motor is now moving, Call complete

Arrived on site to inspect ice machine KUIX535HPS02 noises. Upon further inspection, I placed the unit in diagnostics and tested. I found the recirculating pump is the noise maker and is defective. I removed and replaced the recirculating pump and retested and the unit is operating as designed. No water leaks observed during service, job completed. W11542867

Arrived on site to test unit for broken door part, tested unit found mullion catch broken a mullion not opening and closing properly, will need to replace door mullion and mullion catch ordering parts office to reschedule ; ordrng 1 W11470190 (Mullion catch) and 1 W11455378 (Mullion)