Arrived on site to replace inlet assembly and inlet nut. Replaced both parts test unit and unit rat good no leaks present job complete.

"Arrived on site and inspected refrigerator and found evaporator in freezer Still has ice on it and around it, customer says they were not asked to defrost the refrigerator by previous technician. Replaced harness anyway ran test 89 and heating element is energized and Getting hot, insured control was set to eight hour defrost on test 126, job complete"

Arrived onsite to install previously ordered parts. Replaced deli ui. Test unit and unit is operating as. Designed. Job complete

"Arrived on site ,replaced heater and inlet water tank. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for slow ice production. Upon arrival, checked FC temperature and is good. Found ice been half full. Replacing ice maker W11546935. Reset ice maker and observed water fill. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to diagnose a cooktop that smells like unburnt gas. Found connection from regulator to cooktop not fully sealed. Sealed connection properly using Teflon tape. All is working properly at this time and no leaks were found after service was performed.

"WMH31017HS6 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the interlocks and control and the internal light always being on was corrected. The turntable still failed to rotate and I replaced the turntable motor and found and corrected a wiring issue. All functions returned to the unit, operational test good."

"Arrived on site to inspect range oven not igniting properly. Upon further inspection, the customer advised that they can smell gas when the oven is trying to ignite. I disassembled the oven and found the bottom panel was badly warped and the customer advised they had a piece of foil on the bottom panel (photo). Once I removed the panel, I tested the unit in Bake mode and found the ignitor is not arcing but I could hear it clicking. I pulled the warming drawer out and found several pans inside that were sitting too high and one was touching the ignitor connector. With the drawer out, I retested and the unit is operating as designed. I recommended the customer remove the items from the drawer and only keep some in there that would not go above the top of the drawer pan. Placed he drawer back in and retested and the unit continues to operate as designed. I tested the cooktop and all burners operate properly. I made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator ice maker noises. Upon further inspection, I tested the ice maker and when the water dispensed, the customer identified the noise. I advised the customer that the noise is normal dispensing noise. I placed the unit in diagnostics and checked the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite to perform compressor replacement. Unit was in inaccessible location. Maintenance relocating unit but un fell down flight of stairs. Called tech line for documentation. Spoke to Leon, provided SR#7735732532. Tech stated if door seal was not affected a sealed system repair could be attempted. Office contacting trade care."

Arrived onsite for a vent hood with the lights not working to replace the previous diagnosed parts. I found the control that was replaced on the previous visit good and the reason the lights didnt work is because one of the gray wires for the lights that run from the control to the terminal block was not in the terminal block. I attached the wire in the terminal block and tested the control. The lights and all fan functions work as designed. The buttons are not sticking now. Call complete.

Arrived n site for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system

"Arrived on site and found control board is not sending power to bulb housing. After replacing it also found both bulbs are out, customer is aware and will replace them themselves, job complete"

"Arrived on site and found customers experience high-pitched squealing during spin cycle. Disassembled washer and did not find any reason for squealing and Could not duplicate noise during service call. Replaced gearcase and slider, ran an automatic test cycle after replacement and everything is working properly, job complete"

"Arrived on site and found customer was experiencing noise during ice dispense And no ice being dispensed, at this time ice dispenser is working properly sent a short video to KB/service management. Inspected evaporator and found it is clear Frost pattern is good no ice buildup. evaporator fan is working properly, Documented with tech line 7735725832 job complete"

Arrived on site to test unit for loose handle. Tightened handle test unit and unit test good job complete.

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and sound complaint. After further disassembly I found idler and roller supports were failing. Used repair kit and found noise no longer present. Call complete

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed issue and found leak in high side line on compressor. Replaced compressor, drier, access valve. Pulled vac and recharged system with 56g of refrigerant. Found no leaks and informed customer to allow 24 hrs to stabilize temps. Call complete"

"Arrived on site for washer giving f8e1 error. Upon arrival confirmed issue. Found cold side inlet valve starting to fail. Replaced valve and ran multiple tests on unit, found no leaks and unit once again goin through all settings as designed. Call complete"

"Arrived on site to diagnose double oven with concerns about slow heating and cooking. Customer said unit says its preheated even when it's still a bit cool, and temp exceeds set point. Advised on cooking cycles operation of the unit. Advised that the metal hanging thermometer is not fully accurate, more of a ballpark. Advised the let the oven sit after its preheated to allow the cavity to heatsoak and allow for a more consistent cook. Assisted customer in installing software updates and updated to latest software. Unit is working as designed at this time. Repair completed."

"Arrived on site to diagnose dryer making a banging and rattling after its on a few minutes. Disassembled unit and found one of the rollers had started wearing, and was noticeably loose on the pin. Replaced rollers belt and tensioner from repair kit. Examined blower wheel and didn't see any breaks or warping. Ran unit and verified all working properly. Repair completed."

Arrived on site to follow up on dryer that was not drying. Examined unit and found L2 wire burnt and severed from plug. Replaced damaged wire with terminal block kit. Checked all safety devices and found no further issues. Repair completed.

"Arrived on site to replace evaporator cover per previous diagnosis. Replaced cover, also replaced dispenser valve next to evap due to freezing over and cracking. Tested unit and verified it powers up and cools, and water is no longer leaking. Repair complete."

"Arrived on site for conrtol not lighting up. Buttons are responding but no display . Found cable not fully pushed in to control. Corrected connection. Unit display is lighting up now . Ran diagnostics , no error codes . No gas leaks detected at time of service. Job complete"

"Arrived on for a refrigerator that is have ice buildup issues in the ice bin. Upon inspection I found signs of a whipping Valve, I removed the ice buildup and checked for an gaps in the chassis and found none, I replaced the Triple valve and tested the ice maker and found the it was operating as designed. Job complete."

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps at room temp. Found high side leak at drier. Replaced drier and pulled vac the recharged system with 56g of r600. Found unit temps dropping after 20 minute run time. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for refrigerator, inspected unit and work area. Installed new door ordered by previous windows tech. Unit is now operating as designed. Job completed."

"Arrived on site to replace damaged name plate, verified that it was needed, replaced name plate, job complete"

"Arrived onsite for washer squealing during spin. Upon arrival inspected unit. Ran diagnostics and found that when unit spins, the noise occurred. Inspected underneath unit and found worn belt and loose cam pulley. Replaced both belt and cam. Tested unit and did not make noise. Unit is functioning properly. Job complete"

Arrived onsite for range sliding forward. Upon arrival inspected unit. Customer stated when cooking items slide forward. Inspected and found range not leveled and leaning towards the front. Leveled unit and tested. Customer is satisfied. Job complete

Arrived onsite for refrigerator doors not leveled. Upon arrival inspected unit. Found RC door needed adjustment. Adjusted nut on lower hinge and doors are now even. Job complete

Arrived on site to test unit for left oven door not closing properly. Adjusted hinge and unit is working as designed. Advised customer how door pulls towards spring side and settles when fully closing as designed. Job complete.

Arrived on site to test unit for tripping breaker. Found all connections to power cord good and not grounding. Harness has no signs of breaks or damage. Continuity through harness is correct. Replaced control as a precautionary and preheated to 350. Advised customer of issue persists recommend replacing GFCI breaker. Also advised to download app and connect unit to WiFi for software updates. Job complete.

"Arrived on site to test unit for grinding noise, tested unit found cam not clipped into place properly causing interlocking teeth to grind off, inspected gear case and found no signs of oil and no unusual movement, replaced cam and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for shelve issues, tested unit found refrigerator was in need of shelf replacement. replaced and verified proper operation all checks normal job complete"

"Arrived on site to test unit for not washing dishes,tested unit found wash motor not engaging and unit has no high drain loop, replaced wash motor, installed high drain loop, tested unit, unit now running as designed no leaks detected job complete"

"Arrived on site to test unit for not functioning properly, customer stated that open door alarm comes on and starts beeping, when she opens doors lights do not come on, tested all light switches in test 16 and 17 and they are functioning properly, could not mimic issue, replaced UI and control as precautionary and advised customer to monitor, if issue persists to call us back, at this time unit is running as designed, job complete"

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found lots of ice buildup in freezer compartment and on evaporator cover. Return air vents to fresh food section frozen closed. Ran diagnostics and heating circuit is functioning. Used flashlight and saw drip tray was frozen over. Also noticed drip tray in compressor compartment was completely dry. Unit seems to have clogged drain line. Instructed customer to manually thaw and we will return to flush system. Customer is available on the 21st am if possible or the 23 rd any time.; ordrng 1 W11551368 (Harness) and 1 WP2315539 (Fan motor)

"Arrived on site for washer, inspected unit and work area. Entered diagnostics and retrieved error codes F8E1, F8E2, F6E1 & F5E2. Ran a diagnostics and unit would not advance after it locked and it would not unlock. Unit will need a a lock mechanism. I also advised customer it can be possibly need the control as well. Customer would like to be on earlier service if possible. ordrng 1 WP8183270 (Latch)"

"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. Ran unit through diagnostics and did not find any stored error codes. Ran unit through an auto test and the unit ran as designed. Checked underneath the washer and found that the motor cover had been completely broken and separated knocking out the capacitor with it and causing the abnormal sounds. I did not have a capacitor on hand so will return with capacitor and other parts and advise customer not to use the machine until further repairs have been made. The customer requested the first available appointment for our return trip. Rescheduled a customer . Will have the office reach out to the customer if an earlier opportunity becomes available.; ordrng 1 W11395618 (Capacitor)"

Arrived on site to test unit for bake not working. Test unit and found broiler coming on and getting hot but bake element not getting hot. Ordering new control board and new bake element. ; ordrng 1 W11545804 (Bake element) and 1 W10839510 (Control board)

"Arrived on site for dishwasher arm no working. On inspection found error F9E4, one of the arm heads will not spin. Ran the unit in diagnostics mode and the lower arm never moved.ordering the lower arm ; ordrng 1 W10860176 (Spray arm)"

"Arrived on site to inspect washer with possible nails in the basket under the washplate. Upon further inspection, the customer advised that so,e nails fell on the unit and fell into the basket and there are possibly some under the washplate. I attempted to remove the agitator and it would not come off. I advised the customer of this and there is potential the agitator could break. No water leaks observed during service.; ordrng 1 WH43X34257 (Agitator)"

Arrived onsite for a refrigerator that is having issues where the unit will at times stop dispensing water and making ice. Upon inspection I found the the unit had confiscation on left hand side of the rc. Upon further inspection I found that the unit had a crack in the inner liner of the unit causing a warm air leak. I contacted Rob at techline and told him of my findings and it was determined by drilling holes at the ends of the crack to keep it fro spreading and use Vinyl tape to seal it up. sr#7735733636. Office to reschedule.; ordrng 1 W11238399 (TAPE)

"Arrived on site for trash compactor, inspected unit and work area. Tested unit and the console was broken from one of the repairs previously made. I tested the switch and its operating as designed. Unit will need a new console and inset to complete the repairs. I spoke to MS and we will cover the two parts needed. Any other parts needed customer will be responsible ; ordrng 1 9872039B (Console) and 1 W11050447 (Insert)"

"Arrived onsite for dishwasher door does not stay up. On inspection the springs are shot the door falls like rock. Only had one spring to install, the unit needs both hinges to keep the door upright. Informed when we get the right side hinge we will be back out to install. No water leaks detected during service ; O-emld tckt"

Arrived on site for vent hood making a loud noise. The noise does not appear until it heats up. It will take 2 people to remove the fam safely and a 6 ft ladder to get to the screws on top.; O-emld tckt

"Arrived on site for refrigerator not cooling. Found that the compressor was not kicking on. Replaced the start device and the capacitor. The compressor came on but would only stay on for 20 to 30 seconds before turning back off. Ordering a new compressor, no water leaks detected during service. ; ordrng 1 W11635510 (Compressor) and 1 W11504447 (Drier) and 1 W11504433 (Drier) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler)"

Arrived onsite for a wall oven to replace the previous diagnosed parts. After removing the existing motor I found the shaft on the new motor the customer ordered too short and not the correct motor. The customer is going to try to order another motor and will RS with the office hen she gets an ETA.; O-emld tckt

Arrived onsite and found screw cover broken in bag. Advised customer on needing cover to complete. Also customer informed of squealing recirculating pump. Ordering recirculating pump to repair. ; ordrng 1 W11309688 (Screw cover) and 1 W11542867 (Recirculating pump)

Arrived on site for dishwasher not cleaning. On inspection found that the spray arm has no pressure during diagnostics mode. There was no error message. Ordering a pump assembly. W11414076 office to reschedule when part comes in. No water leaks detected during service.; ordrng 1 W11414076 (Pump)

"Arrived on site for long wash times . Ran diagnostics, got actuator error code . Unit is kicking out of diagnostics and shutting off when actuator tried to change positions in both auto and manual tests. Ordering actuator, motor ,cap. No water leaks detected at time of service ; ordrng 1 W10890624 (Motor) and 1 W11481722 (Actuator) and 1 W11428524 (Cap)"

"Arrived on site to inspect wall oven control panel flickering. Upon further inspection, the customer advised the control panel display will go totally blank and after a few seconds it will come back on. I placed the unit in diagnostics and checked error codes and found F3E8 when the unit was previously serviced and the control replaced. I cleared the control and tested the components and all are operating as designed. I tested the bake mode at 350 degrees and the unit operated as designed. I could not get the unit to duplicate the complaint/issue. Due to the ongoing issue, I am ordering the control panel and the office to schedule return service and will return will all prescreened parts.; ordrng 1 W11400283 (Control panel)"

Arrived on site to test unit for error codes prompting. Found error for no drain f9e1. Also found what appears to be paper caught in sump assembly. Recommend replacing drain pump and sump. Part showing out of stock. Office to reschedule. ; ordrng 1 W11412291 (Drain pump) and 1 W11416362 (Sump assembly)

Arrived on site to test unit for no power. Found filter fuse was bad. Ordering filter board. Was send with what appears to be correct part was actually a switch. Spoke with ST and was advised fuse needed comes with board. Office to reschedule. ; ordrng 1 W11199545 (Filter board)

"arrived on site for the cooktop that still smells like gas. Inspected unit and work area. I did confirm the customers complaint and did find that fixed their gas line going into the regulator. Disassembled the unit and tested all connectors for any signs of a gas leak. Could not get any bubbles to form even with the gas turned on. I called Whirlpool Techline and spoke to Andrew SR# 7735730709. He advised that because of the fact that the customer stated that she can smell gas more when the unit is not cooking, that the issue would have to be with one of the gas valves and to just replace them all. I called Whirlpool Safety team and spoke to Lakeisha SR# 7735730709. She advised that she would update the notes on the file and to just go ahead and proceed with Techlines recommendation for now. She advised to call back if the customer experiences any other issues. Ordering the gas valves in the office will need to contact the customer about a return date due to the customer not living in the house full-time and limited parts availability. Please schedule service for two hours due to drive time to get out to this property and repair.; ordrng 1 W11381267 (Left valve manifold) and 1 W11381269 (Center valve manifold) and 1 W11378578 (Right valve manifold)"

"4140I called Whirlpool Techline and spoke to Derek SR# 7735726980. Advised that the issue would most likely be with the water level sensor or evaporator thermistor based on all the information. He had me disconnect the wiring to the water level sensor and found evidence of mold, mildew, and corrosion on the wiring connectors. The unit will need a new reservoir drain pump, recirculation pump, water level sensor, and wiring harness for repair. Ordering the reservoir drain pump and the office will need to contact the extended warranty for authorization and the customer on her return trip. Please schedule service for at least two hours due to difficulty of repair and drive to the customers home.; ordrng 1 W11542868 (Reservoir drain pump)"

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that they had baked some pizzas and then when they went to turn the unit off, the display on the control was blank. I pulled the unit out and tested the outlet and it had 125V. I tested the cooktop burners and they are operating as designed. I tested voltage at the control and its getting 125V. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11620481 (Main control)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which is a loud screeching metal on metal noise. I placed the unit in diagnostics and tested the high speed spin mode. I could not duplicate the noise. I tilted the unit back and inspected the components underneath and found gearcase oil on the rotor (photos). I removed the rotor and found oil on the underside of the rotor and on the slider. I advised the customer of my findings. I am ordering the gearcase, clutch, slider and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/17/23 (KC). No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10734521 (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect range oven making a ticking sound. Upon further inspection, the customer advised that the unit is making a ticking sound when they bake on a low setting. I tested the unit on Bake at 175 degrees and when the ignitor began to arc, I could hear the noise coming from the main control and the customer identified the noise as well. I pulled the unit out and removed he back panel and retested the unit. Once the ignitor began to arc, the noise reappeared and the noise was coming from one of the relays on the control. I stopped testing and tested the unit in broil mode and the ticking did not come back. I stopped testing and placed the unit back in bake mode and again the noise reappeared. The unit continued to operate as designed. It seems the control is not recognizing the ignitor had arced and the burner came on. I am ordering the main control and Bake ignitor and will return with all prescreened parts. Scheduled return service for 02/27/23 per customer request. No gas leaks detected during service.; ordrng 1 W11284302 (Main control) and 1 WPW10324262 (Bake ignitor)"

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the main control and tested. The new control was DOA. Had 123VAC in and no power out to the control panel. Ordering part again. Spoke with SR and part should be 2-4 business days. Ordering W11552018 control. Office to RS.; ordrng 1 W11552018 (Main Control)

Arrived on site to test unit for unit giving F6E8 lost communication. Test unit and found interior light for microwave not turning on. Will order new fuse and interlocks and control. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11578578 (Interlock harness)

"Arrived on site for heating issues . Unit would light oven for a second and shut off . Ordering igniter , spark module and valve . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W10898291 (Spark mod) and 1 W10898290 (Gas valve) and 1 W11524031 (Igniter)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found and draw to compressor between .4.5 A. Found fans running but compressor not officially pumping refrigerant through system. Will need office to reschedule once the following parts of known W10507884 compressor, WP2188822 evap coil, WPW10143759 uv drier, W10913906 access valve.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit)"

"Arrived on site to diagnose washer that was not spinning and ending cycles. Checked errors and found F7E1 error for tach lost signal. When trying to engage spin the unit just buzzes, a sign of failed capacitor. No spinning takes place at all. Ordering capacitor/motor. Return visit set; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 W11481722 (Shifter)"

"Arrived on site to test unit for F3E1 error code, tested unit found error present, replaced bottom sensor and control but issues still persists, tested oven sensor and its reading correctly but through the harness at control board its reading open, there is a break in the harness and will need to be replaced to fix issue, ordering harness , office to reschedule ; ordrng 1 W11245673 (Main harness)"

Arrived on site to test unit for acting erratic. Found error f9e4(tub light issue). Unit does not have a tub light. Recommend replacing control. Also found RO system tied to dishwasher drain. Advised to have installers tap RO drain directly into drain pipe. Office to reschedule. ; ordrng 1 W11505996 (Control)

Arrived onsite for not draining. Upon arrival unit is displaying F2-E2 ui not responding. Cycled power as me not responding. Need to replace ui. Ordering Ui and control. Office to reschedule ; ordrng 1 W11402115 (Ui) and 1 W11306302 (Control)

"Arrived on site for no lights and dispenser not working. Removed deli ui found corroded and broken wires to harness,disconnected power to deli door lights and dispenser working. Advised customer deli door and ui need to be replaced

Arrived on site to test unit for vent fan being louder than normal. Customer stated roof repair was done and issue happened in conjunction. Found a piece of roofing shingle and a couple of staples caught in vent wheels causing noise. Removed obstructions and unit is currently venting as designed

"Arrived on site to test unit for load and go not working, tested unit found dispenser sensor reading empty but it full of detergent, inspected sensor and Found it corroded, replaced part, tested unit,unit now functioning properly. no leaks detected job complete"

"Arrived on site for compressor not powering on. Found oil leaking from from steel line coming out of cabinet appeared from lockring,replaced defective compressor,removed lockring found condenser housing rubbing on steel line that caused leak on steel line attempted to adjust steel line to repair and steel line broke due to rubbing of steel to steel. Called tech support submitted pictures per tech supportSR#7735714323"

"E15IM60GPS Arrived to inspect ice production, cleaning and general operational issues. I found the condenser was completely coated with debris and removed. The ice within the unit was frosty and opaque in appearance. After removing the debris, the ice produced looked much better. I adjusted the ice thickness setting and monitored. Ice thickness waned during testing and I advised the customer the sealed system is likely loosing efficiency. Operational test ok, no leaks observed during service.

Arrived on site to replace both blowers. Replaced blowers test unit and unit test good job complete.

"Arrived on site to diagnose a washer that is leaking. Found bellow torn, dispenser leaking, baffles loose, and tight drum bearings. Due to multiple issues customer didn't want unit repaired today.

Arrived on site to diagnose a washer that is not spinning. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite and found unit operating with failed tod following a self clean. Repaired by replacing the ToD unit is now operating as designed. Completed and tested. Unit is now operating as designed. All checks good.

"Arrived onsite and replaced the ui panel. Set up and tested unit. All checks good. Advised customer on repair.

"Arrived onsite and found unit with stripped hub and seized drive shaft casing failure to spin clothes. Hub, drive shaft bearing and possible need for agitator.

Arrived onsite for dryer not spinning. I found that the motor was seized up. The unit is operating as designed.

Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. Verify the model and serial information and found that the unit was brand new and had just been January 1 of 2023. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Had the customer show me how she was starting her washer and found the customer was just pressing the start button without holding it causing the machine not to fully start the cycle. I did explain to the customer that she needs to hold the start button for at least three seconds or until all five of the lights turn on indicating that the machine is ready to go to start the cycle. I went over the user guide and the unit is working as designed. Call complete.

Arrived on site to install new thermal fuse due to open thermal fuse from steam. Replaced thermal fuse and tested. Verified all working as designed. Call complete.

Arrived on site to install parts diagnosed previously. Installed new power supply board and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for double oven not powering on. Upon arrival inspected unit. Found unit missing L1at terminal block. will be needed to restore full 240vac. Customer will monitor. Job complete

Arrived on site for not cooling after power outage. Upon arrival unit is operating. Got 38 in RC and 1 in FC. Customer stated that unit began operating 24 hours ago. Ran diagnostics. Forced heater and operates correctly. Both FC and RC thermistors passed. All fans and compressor are operating correctly. Noticed unit is not leveled. Leveled unit and getting a better suction of doors. Unit is operating as designed. Customer will monitor the unit for consistent cooling. Job complete.

"Arrived on site and inspected dryer and found builder has installed a new incorrect side vent by attaching a flexible vent hose inside the dryer. Airflow is showing restricted on airflow meter. Showed house manager how a proper side vent kit works. Took multiple pictures. Disassembled dryer and found element has failed. After replacement dryer is heating properly, job complete

"Arrived on site and found squealing during spin cycle, found gearcase is beginning to leak oil, After repair washer is no longer squealing and is operating properly, job complete.

Arrived on site and replaced previously diagnosed drain pump. Cleared all water lines as well. Unit now working as designed. No leaks detected.

"Arrived on site and found customer is experiencing intermittent tripping of breaker. Inspected connections at terminal block and did not find any issues set oven to bake and turned on cooktop and found it is pulling 24 amps. This is normal usage, breaker did not trip during service call and also explained that if range was shorted it would have tripped immediately. Explain possibility of nuisance tripping and recommended that builder be contacted. should further investigate for a solution for nuisance tripping, job complete"

"Arrived on site to inspect dryer not turning on. Upon further inspection, I turned the unit on and the control panel responded. When I pressed the start button, I could hear the relay on the control make a clicking noise, but the unit would not operate. I removed the top panel and found the unit door switch connected. Removed the front panel and tested the thermal fuse and found it open. Removed and replaced the fuse and retested and unit is operating as designed. Using my vent test kit, I tested the airflow to the unit and it failed two out of three tests (photos). I advised the customer of my findings/repairs and recommended they have their vents checked/cleaned. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dispenser assembly and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam and belt. Cleaned the gearcase oil from the pulley shield and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found the unit heating as the element was illuminating in the back left corner vent area (photo). Using my vent test kit, I tested airflow to the unit and found the first two tests failed and the third test I removed the vent tube at the back of the unit and it passed (photos). I advised the customer of my findings and recommended they talk to their apartment manager about having the vents checked/cleaned. No repairs needed at this time and no lint observed during service. Job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit get very loud during spin cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until the spin mode when the unit began to make a loud ,screeching noise. I tilted the unit back and found the drive belt loose and a small amount of gearcase oil on the cam, pulley and belt. I removed and replaced the gearcase, cam and belt (from van stock-W11239857) and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite for refrigerator not cooling. Reassessed unit and before replacing compressor found green indicator light not illuminating on inverter box. Replaced inverter and tested. Powered unit and compressor kicked on. Monitored and found discharge line warming up. Checked compartments and unit is cooling down. Customer put thermometer in fridge at 79 degrees and after a fewer minutes recorded 60 degrees. Notified customer to allow 24 hrs for unit to stabilize. Customer placed bottle of water in freezer and will monitor. Spoke to DW and we will hold compressor for 48 hrs while temperature is monitored. Job complete

Arrived onsite to replace Interface. Interface shaft failed causing knob shaft to fail. Needs interface and knob replacement for unit selections to function. Replaced parts and tested. Unit is now functioning properly. Job complete

"Arrived on site to diagnose oven with intermittent power loss messages, once daily or so. Examined unit and found no error codes present. Have found multiple houses in the area that also experienced random loss of L1 power to ovens at random, while not in use. Called tech line, SR7735723236. Spoke with tech line about a recommended repair, if any. Tech line advised that since unit is not in use when its blinking out and showing power loss messages it's dropping voltage at the source somewhere. Assisted customer in installing WP app and updating to make sure software is current. Repair complete."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater element and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."