Service History 69

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and tested the part. All tests passed and the IM diagnostics showed PA for pass. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 08/05/2021
Arrived on site to replace cooktop and panel. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Al
Job Details: 08/05/2021
Arrived back on site to inspect why the ice wont dispense. Discovered the ice container is defective causing the malfunction. Ordering the complete ice container W11185686. Office to reschedule return services. Needs more work ; ordrng 1 W11185686 (ICE CONTAINER (MT05))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected refrigerator and found small amount of frost on left corner. Found airgap and gasket and reseated gasket and it is now working properly. Recommended to homeowner that when door is closed ensure it closes all the way to prevent any future frost buildup, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and started a normal cycle twice and washer is operating properly. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, TX 78747
Jacob
Job Details: 08/05/2021
Arrived onsite for unit being too cold. Unit was in recommended setting. Took temperature readings inside the freezer and got Negative 1 degree. Called tech line. Said that temperature readings are correct. Had me move the control damper in the freezer to min and control settings in the red to just below recommended. Said it should help with the temperature. Spoke with Anthony got sr#7731431980. No leaks at this time. Job complete. Customer has no email available
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78730
David
Job Details: 08/04/2021
Arrived on site to install previously diagnosed damper control to resolve clacking sound coming from damper. Installed new damper control to resolve. Retested unit and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Austin, TX 78730
David
Job Details: 08/04/2021
"Arrived on site to follow up on refrigerator with icemaker that isnt producing any ice. Checked icemaker and was able to complete a harvest, but unit did not fill. Found fill tube was frozen again. Customer showed me that the freezer still had a good amount of ice in the back. When I checked the freezer I found ice had frozen the fan blade on the evaporator fan. Temperature did not drop below 11 in freezer due to frozen fan from door leak ice buildup. Advised customer on procedure to defrost unit to resolve ice buildup. Advised customer to follow up with us if issues persist after defrosting, and we will need to come back with an evap fan motor / harness to resolve. Unit should be working as designed once the ice is cleared. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78744
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 10 degrees and fresh food temperature is 37 at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of washer not working correctly. Ran diagnostics and found gear case is not shifting from agitate to spin even though the actuator is working properly. . To complete repairs we will need gear case, the cam, and the washplate."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXW2
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
"Arrived on site to install previously diagnosed parts. I installed the pump with the sensor, the new harness, and the new grid. I then let the unit go through an entire harvest cycle. I found the unit now making ice as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254EBL2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for Not cleaning dishes, silverware super dirty, dishes appear unwashed. Placed in diagnostics and found no error codes came on. Removed upper and lower spray arms and found pasta caked inside spray ports of both spray arms. This would explain why the dishes arent coming as clean as they preferred. Also found the heating element was warped. Ordering a new element and both upper and lower spray arms to complete the repair. Returning with all previously ordered parts JIC. ; ordrng 1 W10703867 (Element) and 1 WPW10448645 (Spray Arm) and 1 W11101428 (Lower spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite to install previously diagnosed parts. Upon arrival I found the unit had not been defrosted and the RC evap cover was still encased in a block of ice I had the customer read and sign the defrost waiver. I unplugged the unit and turned water supply OFF. I advised her on towel placement to catch the drain water from defrost.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David
Job Details: 08/04/2021
"Arrived on site to follow up on dripping from ceiling of RC. Removed top cover and found a slow drip coming off of the filter housing, where the reservoir connects. Replaced filter head to resolve. Retested and did not see any more drips. Connection on filter head didnt seem to be holding and allowed the drip. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for damaged cooktop. Upon inspection found trim on glass cooktop is bent in a couple areas. Will need to replace top cooktop assembly. Ordering assembly. Office to reschedule. ; ordrng 1 W11223306 (cooktop)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced door and name plate. Found that new door corrected gap at top where frost was forming. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
"Onsite for dishwasher not cleaning dishes and having abnormal odor. In diagnostics, found F7E1 no heat. Ran diagnostic cycle, heating element didnt turn on. Found element didnt have continuity. Found drain line wasnt raised before connection to disposal causing water to back flow to sump. Temporarily fixed hose to test. Unit no longer back flows. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and found air gap from damaged left hand gasket. Ordering left hand gasket to repair. ; ordrng 1 W10830289 (Left hand gasket)
We serviced a
GE DISHWASHER
Model GDF570SSF8SS
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired middle spin arm by replacing the middle spin arm and conduit. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 08/04/2021
Arrived on site to replace control board. Replaced board test unit and unit heating up and no error code job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Jonestown, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new load n go. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of broken mullion, I replaced mullion, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for frosting in freezer and making buzzing noise . Found frost was gone mostly except a bit around door switch . Cause of frosting was basket was overloaded causing door not to close properly. Instructed on loading basket . No water leaks detected at time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
"Arrived onsite for washer draining issue. Upon inspection found unit unplugged. Plugged unit in and unit would automatically go into a drain and not cancel. Check drain pump for obstruction and found none. Checked pressure hose and tested good. Unit seems to be having a control issue sensing excess moisture when not present. Also door latch not disengaging. Door is locked. Will return with control, latch and drain pump. Office to reschedule ; ordrng 1 W11394572 (LATCH ) and 1 W11396717 (DRAIN PUMP ) and 1 W11543994 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78750
David
Job Details: 08/04/2021
"Arrived on site to diagnose dishwasher that is not running when turned on. Ran in diagnostic mode and found F4E3 error for wash motor not running, F5E1 door stuck open. Ran unit and found wash motor is not engaging or starting. Checked control and found control and wiring showing no sign of damage. Advised customer we need to replace sump and motor to resolve
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78747
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found icemaker tray warped,ran diagnostics thermistors passed,changed defrost setting to basic,ran icemaker test tray not rotating diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest ran fill test passed.
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB12
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
Onsite for oven display not lighting up. Unit has power and control panel functions and responds to input. Found ribbon connection to control needing replacement.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78759
David
Job Details: 08/04/2021
Arrived on sits to follow up on lights out in freezer and one in RC. Found failed module in upper right of freezer compartment. Replaced with good module. Verified all lights on and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
Arrived on site to replace door gasket from previous diagnosis. Found no issues with gaskets. All gaskets are sealing as designed. Customer stated initial issue was not dispensing ice. Found ice container auger yoke is stripped preventing ice motor yoke from turning auger. Needing ice container to fix issue. Office to reschedule. ; ordrng 1 W11185686 (Ice container)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite for ice machine not producing ice. Upon arrival I found the recirculating pump was constantly running. I ran diagnostics and the compressor and condenser fan turned on. In diagnostics the clean light flashed 4 times on the evap thermistor section indicating a shorted thermistor. I found the reservoir drain pump is not operating in diagnostics. I found the harness connectors for the pumps are all corroded.. ; ordrng 1 WP2313705 (Drain pump) and 1 WP2313635 (Evaporator thermistor) and 1 WPW10226156 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Noah D
Job Details: 08/04/2021
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit was not heating at all on lower section, checked wires and found no issues. Ordering control. Office to reschedule ; ordrng 1 W11336701 (CONTROL PANEL)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for door seal falling off. Found top side of seal has come undone. Removed gasket and cleaned, inspected for damage. Seal is good. Installed seal, tested unit, unit works good. Advised customer on proper cleaning. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78704
Jacob
Job Details: 08/04/2021
"Arrived onsite for unit making a squeaking noise. Tested the unit and heard squeaking noise. Upon further inspection, found that the idler pulley was bad and starting to stick. Replaced idler pulley. Tested unit. Unit tested good. No noises at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
David S
Job Details: 08/04/2021
"Arrived on site for fridge not cooling properly and only getting to 10 degrees. I inspected the unit and work area. I gained access to the evaporator and found only a partial frost pattern. I used a black light and found no dye at the evaporator. I gained access to the compressor and checked for any leaks, I found no leak or dye at the compressor. I hooked my gauges up and found equalized pressure at 30 psi. I found operating pressures at -9 low side and 95 high side. I add refrigerant to the system and monitored pressures. The operating pressure for the unit are not 0 low and 115 high side. I monitored the frost pattern at the evaporator. And found the frost pattern is now forming on the entire evaporator. This is a call back for the sealed system repair.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78703
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected washer and found customer experience unbalanced loads, set washer into a diagnostic cycle and did not find any error codes. Ran all functions in manual diagnostic cycle and washer checks good. Went over correct loading procedures to prevent off-balance load. Also found customer is not using HE detergent and recommended it be replaced with the correct detergent, at this time washer is operating as intended, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB
Near Austin, TX 78754
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired broken element by replacing. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite to install previously diagnosed parts. I installed the lower harness but the unit still had the same symptom I also replaced the stator and clutch jic. I called techline to report. We found no voltage coming out of the control to the shifter. I replaced the control and the unit is now working as designed with no leaks detected during time of service. Job complete. SR#7731360558
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/04/2021
Arrived on site for DW- squeaking noise. Found one of the front door panel screws was missing that secures the front panel to the door. The squeaking noise went away after the customer ran the first cycle of dishes. Ordering screw to return and install to complete the repair. ; ordrng 1 WPW10348409 (Screw)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Buda, TX 78610
Leonardo
Job Details: 08/04/2021
"Arrived on site to test unit for unit sparking from top. Found bad diode,replaced diode. Test unit and unit test good job complete."
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78702
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for oven door not closing correctly. Found left hinge not sitting correctly in receiver. Secured door hinge correctly test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/04/2021
Arrived onsite for unit intermittently making ice. Upon arrival found unit condenser coils cover cleared and tested found unit motor fan also intermittently working. Constant voltage to fan while compressor is running but sometimes not starting. Ordering motor condenser fan.; ordrng 1 W11127829 (Motor condenser fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB3
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for microwave sparking during use. Upon arrival confirmed issue and found smoke coming from the high voltage area. I then tried to dismount the unit and found it grouted into the wall prevent me from pulling the unit down. I left the unit unplugged and informed the tenants not to use the unit. I also informed them that in order for me to repair the unit it needed to be made accessible. Customer to reschedule when the unit is made accessible. ; ordrng 1 W10836753 (Transformer)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Smithville, TX 78957
Matthew
Job Details: 08/04/2021
Arrived onsite for washer making noise and not completing cycle. Upon inspection found suspension shot. Took pics and sent video to claims department. Unit is being overloaded and with non washable items. Unit would need suspension replaced but this is likely to continue to happen repeatedly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Matthew
Job Details: 08/04/2021
Arrived onsite for range door not closing properly. Upon inspection found failed hinges. Will need to replace hinges and receivers at the same time. Ordering receivers and returning with hinge kit. Office to reschedule. ; ordrng 1 W10647259 (hinge-recv)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78732
Luis
Job Details: 08/04/2021
"Arrived on site for water leaking. Found leak from source connection tubing to valve,replaced valve same issue diagnosed notches in tubing entering first valve,tubing doesnt appear on parts diagram installed a new tube with a fitting from source connection to valve turned water on no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of unit not agitating and clicking noise, found failed actuator, I replaced actuator unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78723
Matthew
Job Details: 08/04/2021
Arrived onsite for dishwasher not cycling. Upon inspection found knockout intact at drain line. Removed and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site for refrigerator with low water pressure . Inspected unit and work area. Verified failure. Removed water filter and tested, found same results. Gained access to incoming water and traced water pressure to single inlet valve. Removed failed inlet valve and installed new. Tested water dispenser and ice maker operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM1
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
Arrived on site for refrigerator making a random chirping noise and unit powering off and on. Customer stated that when noise occurs it can happened 2 to 20 times then go days without recreate noise. Customer stated that prior company was out and replaced damper control and UI. Inspected unit and work area. Performed diagnostics mode and tested all moving components in attempt to recreate failure. Called Whirlpool tech support and spoke with Bruce. Went over prior testing. Gained access to compressor and condenser fan harness and wiggled to attempt to create failure. Tested RC upper harness. Tested outlet circuit. Tested all fans in diagnostics mode and starting and stopping. Was not able to recreate failure. Bruce recommend to plug in different outlet and see if failure reoccurs ( SR# 7731419670). All tested good at time of service. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Jacob
Job Details: 08/04/2021
Arrived onsite for unit leaking water. Tenant said that they would see a leaking when the ice maker was on. Tested the ice maker and saw the valve leaking water when calling for water. Looked at the valve and noticed that the clear hose goin to the ice maker was not pushed into the valve making a better connection. Pushed hose in and connection was good. Tested unit again. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model EV250NXTQ03
Near Austin, TX 78734
Luis
Job Details: 08/04/2021
"Arrived on site for defective fan. Removed cover found fan not running and extremely hot,replaced fan assembly powered unit on fan powered on,left unit unplugged so customer could defrost unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for refrigerator lights not functioning. Upon inspection found top 5 cabinet lights and freezer light not on. Ran test and found freezer light shorted. Replaced light and all lights are illuminating. Unit is functioning properly.Job complete
We serviced a
FRIGIDAIRE OVEN
Model GLEB27T90VG
Near Austin, TX 78737
Leonardo
Job Details: 08/04/2021
We serviced a
FRIGIDAIRE WASHER
Model FWT449GFS2
Near Austin, TX 78741
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not starting and cycling normally, upon inspection found the timer was not working normally, replaced timer and tested.
We serviced a
WHIRLPOOL OVEN
Model KEMS379BWH00
Near Austin, TX 78729
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then preheat the unit. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Jacob
Job Details: 08/04/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw the unit had made ice. Tenant said there hasn?t been anything wrong since the last time maintenance had done something with the unit. Looked at the ice maker to be sure nothing was wrong. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for washer not filling up . Ran diagnostics no error codes . Found low water entering tub . Replaced water valve . Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVSS4
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site to install previous diagnostics part. Customer address dispenser issue that has occurred recently. Performed diagnostics mode and tested operation. Found dispenser opened and all components operating. Tested dispenser 2 more time before continuing with repair. Spoke with customer on dispenser operation and may have been blocked. Removed failed console and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test u it for intermittent ice production. Found ice maker leaking into cover freezing arms into place preventing production. Replaced ice maker, tested unit, unit works good. No signs of valve weeping. Evap motor working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
David S
Job Details: 08/04/2021
"Arrived on site to inspect ice maker leaking water and block of ice in bin, and water dispenser running very slow. I inspected water and ice dispenser to confirm the concern which they operated as described. I then checked ice bin and found ice clumps in bin then I inspected the underside of the bin covered in ice due to the dispenser door not closing properly. I cleared ice off and installed mew door then tested dispenser and ice came out, then tested water dispenser still no water then inspected and found water valves not functioning. I then replaced both valve and tested dispenser and now it operates as designed. Also found temps set high I then reset temp to recommend temps and that should alleviate ice clumping. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite to replace capacitor. Replaced part and tested unit. Part replacement Did not work. Called tech line. Said to order the control and motor. Spoke with Robert and got sr#7731418536. Ordered parts. Office to reschedule ; ordrng 1 W10890624 (motor-drve) and 1 W11481725 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite for over freezing. Looked inside the unit and saw condensation at the top of the inside of the refrigerator side of the unit. Checked the ice maker to be sure the it?s turning and calling for water. By passing the ice maker did not work. Need to replace door and gasket and ice maker. Ordered parts. Office to reschedule ; ordrng 1 W10856289 (dor-fip) and 1 WPW10715709 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY02
Near Round Rock, TX 78681
Justin
Job Details: 08/04/2021
Arrived on site for a refrigerator with the ice maker not working. Upon arrival the customer stated they will have to reschedule. I advised the customer they will need to reach out to the office in order to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
Arrived on site for Wall Oven Not Keeping Temperature - Calibrated. Placed in diagnostics and got F6E4. Tested resistance on temp sensor and it was in range. Removed control and installed new control. Took temps and oven was hitting high temp and low temp as designed. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78721
Jacob
Job Details: 08/04/2021
Arrived onsite for unit starting and going to drain mode when plugged in. Plugged in the unit and the unit went into drain mode. Replaced control and also noticed that the breather tube had kinked shut. Straighten out the hose. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78701
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for unit running to long. Found glass and plastic stuck asunder filter so owi sensor seeing that and continue to run.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Georgetown, TX 78626
Tali W
Job Details: 08/04/2021
"Onsite for range having burning smell when turning on bake. Inspected unit. Terminal block secure, no sign of any melted wires or anything else to cause irregular smoke or burning smell. Also checked back and broil elements, both were normal. Informed customer that unit will have some smell when turning on due to unit never being used before,that is normal and to turn on oven to 350 for 30 min to an hour a couple times before cooking food. Also informed customer of vent location between cooktop and display. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Austin, TX 78746
Kevin
Job Details: 08/04/2021
"Arrived on site, this is a ventless dryer, display is showing LF , Techsheet describe this as lint filter removed/ not engage properly. Confirmed lint filter is in place and set dryer into a diagnostic cycle and did not find any saved error codes. Exited diagnostic and Dryer will now operate normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for unit frozen over on fresh food evap . Steamed out evap will need to order UI and replace thermistor. No water leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 08/04/2021
"Arrived on site for loud noise while opening door and no lights. While opening right side door loud noise at 90? angle removed cover found cam falling off hinge,installed cam assembly fully to hinge tested door operation good. Diagnosed defective freezer led module,replaced led module all leds working as designed. ; used 1 W11462342 (Led module) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for console not responding. Test unit and found bad console. Ordering new console office to reschedule. ; ordrng 1 W11296171 (Panel)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Austin, TX 78738
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of control panel not working properly. Found that some buttons were not working properly and control panel not working properly..; ordrng 1 117512430 ( CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I jumped the harvest and fill. Both worked as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78681
Kayman
Job Details: 08/04/2021
Arrived onsite for washer shaking excessively. Upon inspection I found no errors stored in the unit. I ran diagnostics and I found it to shake a little bit while ramping up to full spin then it seems to level out. There was a loud screech during that ramp up. I removed and re installed the belt but the screech still remained. I explained that the only other thing would be to replace the gearcase and then we could inspect the basket for stripping.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78724
Scott
Job Details: 08/04/2021
"Arrived on site for no cooling in freezer . Found fresh food evap covered in ice ,also fridge keeps flashing PO . Ordering evap cover ,fan w/ harness . Call to set return; ordrng 1 W11087438 (Fan) and 1 W11256332 (Evap cover) and 2 Evap shimss"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Driftwood, TX 78619
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for loud operation, upon inspection found the unit did operate normally and no extra noises can be heard, the acoustics of the room made the agitation very loud. All parts worked to spec. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Andice, TX 78628
Jonathan
Job Details: 08/04/2021
Arrived on site for oven having scratches on control panel. Inspected unit and work area. Identified scratches and added picture to SD. Tested components operation and all working as designed. Found panel on back order with no ETA. Office to schedule appointment when ETA is available. Informed cus that part was currently on back order. ; ordrng 1 W11531750 (CONTROL PANEL)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manchaca, TX 78652
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not filling with water normally, upon inspection found the unit did fill normally and the customer was unaware of the high efficiency washer process. I instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Horseshoe Bay, TX 78657
Tommy
Job Details: 08/04/2021
"Arrived onsite for refrigerator door being damaged. Upon arrival found unit door was dented, replaced with new door. Job Completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of lights not working, found 1 failed module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Austin, TX 78725
Matthew
Job Details: 08/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced right and left rails. Tested unit and unit is functioning properly. Door making a good seal. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Florence, TX 76527
Tyler
Job Details: 08/04/2021
Arrived on site for refrigerator creating ice around ice bin and ice maker assembly (front and back sections of ice maker box). Upon further inspection I confirmed complaint and found after disassembly that inner liner is hanging lower then the rest of the fridge causing the ice maker to lean and not seal correctly to vents or ice door bin. I documented findings with whirlpool or stated to adjust level feet to try and offset unevenness back to a lvl setting. Found it didnt affect the leaning of liner in any significant way. Informed customer of findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for COMPLAINTNOTE:LIGHTS INSIDE FREEZER WENT OUT, Found freezer light not working. Removed freezer LED module and installed new freezer LED module. Lights came on as designed. Job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
David S
Job Details: 08/04/2021
Arrived on site to install previous diagnose part. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for rust on FC door and RC freezing things. Found RC was set to 34 damper was blocked and food was pushed agains back wall blocking air flow. Advised customer on proper loading to prevent blockage of air flow which causes food to freeze and set temp to 38 degrees.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Lakeway, TX 78734
Robert
Job Details: 08/04/2021
Arrived on job for complaints of refrigerator leaking and not making ice. Found leak coming from ice maker supply hose on top. Cleaned out ice build up. ; ordrng 1 W11415785 (HOSE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78745
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found unit not defrosting evaporator covered in ice,no air flow to icemaker ran diagnostics bimetal reading open however heater powered on diagnosed unit will need the main control and harness assembly customer will defrost unit 24hrs before return visit. ; ordrng 1 W11449066 (Harness) and 1 W11172798 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78733
Kevin
Job Details: 08/04/2021
Arrived on site and customer is experiencing intermittent leaking on the side of the refrigerator. inspected refrigerator and found evaporator drain hose is clogged.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Austin, TX 78759
Kayman
Job Details: 08/04/2021
Arrived onsite for vent hood making loud noise. Upon inspection I found the unit making a metal on metal vibrating noise. I also found the light out . I accessed and replaced the fan motor. I made sure all installed screws were tight. I accessed the light socket and found the light bulb not twisted in all the way. I tightened the bulb and the light function restored. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of dent in dishwasher tub, found damaged tub, ordering tub. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (3 hour job) and 1 W11409866 (Tub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site for refrigerator leaking water at center of unit on floor. Inspected unit and work area. Found bottom of FC dry. Found minor puddle in bottom of RC. Inspected condenser drain pan and found no traces of water leaking. Found unit has not leaked in 4 days. Performed diagnostics mode and forced defrost cycle. Monitored defrost cycle and look for possible water leakage. Added water to condenser drain pan. Tested dispenser and ice maker operation. Found no signs of leaks. Informed customer to monitor for water. All operations tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for dryer operating without the door being completely closed. Upon arrival I confirmed the issue with the customer. I instructed the customer that the new switches in this particular unit are a bit too long so when the door is unlocked the switch does not disengage until you pull the door open. I informed the customer that there is no reliable or safe way for me shorten the switch to decrease the distance the door needs to be opened for the switch to disengage. The unit otherwise operates as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/04/2021
Arrived on site to test unit for long fill. Found cold valve not opening properly. Recommended replacing valve and control. Office to reschedule.; ordrng 1 W11205048 (Valve) and 1 W11411581 (Control)
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Austin, TX 78746
Kevin
Job Details: 08/04/2021
Arrived on site and inspected cooktop and found left front burner takes longer to ignite than the others. Spoke with techline and they discussed possibilities including gas pressure being to high. Will rebuild cooktop internals but explained to customer this may not change operation of burner. Due to the current availability of parts will only bring back those which address left front burner. 7731418990; ordrng 1 8285779BL (Cooktop bezel) and 1 WP8286156CB (LF cap) and 1 W11134289 (LF orifice holder) and 1 8286561 (LF gas valve) and 1 W11170853 (Regulator) and 1 W11134300 (LF gas tube) and 1 Manifold
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of icemaker not producing ice and low water pressure. Found that water pressure was low and icemaker not working properly. Removed filter and water pressure came back to normal level. Ran diagnostics and tested fan, thermistors, no error codes. Harvest passed and icemaker fill passed. Customer will purchase new filter."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
"Arrived on site for a dishwasher not drying nor dispensing soap. Upon arrival the customer stated that the dishes are soaking wet when the cycle is done, and some times still soapy when the soap actually dispensed. They found the unit intermittently stopping after about 10-15 minutes of running too. I put the unit into diagnostics mode and found stored error codes FcE3 for no link to internet, FcE2 for no link to a wireless router, and F2E1 for stuck key. I then ran a diagnostics cycle and found the dispenser operating as designed. I also monitored the amp draw to the heater found it drawing the correct amperage. I also found the blower turning on at the end of the cycle. The unit ran through as designed. I gained access to the control and found the harness good and everything plugged in correctly. I called techline and spoke to Drew and received SR# 7731419222. Drew recommended to ohm out the dispenser. I found it at .3k, when it should be between 1-3k ohms. Drew informed me that due to the low resistance the dispenser could be intermittent. This indicates a faulty dispenser. I am ordering the dispenser and the office will have to reschedule. ; ordrng 1 W10876529 (Dispenser)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
Arrived on site for not drying. Found dryer not heating in timed dry cycle. Tested cut off and it was faulty. Removed cut off and installed new cut off. Dryer still not heating. Tested element and it was faulty. Removed element and installed new heating element. Dryer heating as designed. Customer recently had vents cleaned by a professional vent company. No venting issues while dryer heated up. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/04/2021
Arrived onsite for dishwasher flashing light and not operating. Upon inspection I found F10E2 F8E4 F7E1 I let diagnostics run through and all functions passed. I did notice some over sudsing in the tub and found water in the float tray. I called techline to report (SR#7731416884) I checked the resistance of the vent wax motor from p12 pin 1 - 3 and it showed within range at 1.1k ohms. We determined that the issue must have been caused by over sudsing due to the unit running as designed at this time. No leaks were detected during time of service. Job complete.