Service History 69 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Buda, TX 78610

Andrew

Job Details: 02/04/2025

Arrived on site to test unit for gas smells and broken glass. Found burner tube air shutter not adjusted properly causing one side of burner tube to ignite while the other side was releasing gas. Adjusted burner and replaced lower glass door(W11620704). Unit now working as designed. Job complete. SR#7740788577

We serviced a

WHIRLPOOL WASHER

Model ntw4516fw4

Near New Braunfels, TX 78130

Tim M

Job Details: 02/04/2025

"Arrived on site to test unit for drain pump constantly running. Upon arrival applied power to the unit, drain pump immediately engaged. Inspected pressure hose, found a kink in the hose. Used a heat gun to reform the pressure hose and tested unit, drain pump still immediately engaged. Replaced control (W11603811) and applied power, drain pump is no longer immediately engaging. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Georgetown, TX 78628

Tyler

Job Details: 02/04/2025

"Arrived on site for rang3 tripping breaker, on arrival found 250 L1-2, 125 L1-,124 L2-n, 0 g-n. Replaced control w11707168, w11182108 element,& w10856603 element. Tetsedu it to 500 degrees and found it working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Waco, TX 76708

Jonathan M

Job Details: 02/04/2025

"I wrap down site for refrigerator that is not making ice. Inspected unit and work area. The customer advised the per ice maker completely stopped working and it is dangling at a weird position. I found the ice maker in the middle of a harvest, but the motor would no longer turn. I replaced the icemaker and tested the uni. I found the unit working and operating as designed. Call complete. W11700250."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, TX 78633

Lou

Job Details: 02/04/2025

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice bin empty andmtested temps in the FC section. Found temps were at 7 degrees and tested the temps in the ice room and f9und temps in there at 9 degrees. Placed the unit in diagnostics and tested the ice maker in test 120 and found the ice maker failed to harvest. Once I stopped the test, I went to remove the ice maker and it began to harvest and completed harvest. I placed a cup under the ice maker fill tube and tested the fill in test 97 and it operated as designed. Due to the failed ice maker, I removed and replaced the ice maker and retested and unit operated as designed. I cycled power at the breaker to reset the controls. No water leaks observed during service, job completed. W11557001"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Liberty Hill, TX 78642

Scott

Job Details: 02/04/2025

"Arrived on site for not dispensing ice and door gasket ripping . Found yoke on dispenser motor stripped and just spinning . Replaced dispenser motor and impeller WP63052-2, W11671282. Fridge is now dispensing ice . Found right side door gasket ripped at top of door . Replaced gasket W10830274. Door is sealing properly . Nomwater leaks detected at time of service. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Round Rock, TX 78681

Andrew R

Job Details: 02/04/2025

Arrived onsite for previously diagnosed parts. I replaced the float switch and powered the unit on. Unit now longer constantly drains and is now completing cycles as designed. Control was not needed as his checked good. No water leaks present. Call complete. Installed W11545764 Float switch.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS5

Near Austin, TX 78704

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit not washing correctly. Test unit and found broken fill valve not allowing enough water in and broken heating element. Will need to order new element rescheduling for Thursdays afternoon per customers request ; ordrng 1 W10518394 (Heating element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Temple, TX 76504

Robert

Job Details: 02/04/2025

WRS315SDHM12 Arrived on site for a refrigerator making sounds. On arrival product was working great tested evaporator part worked great icemaker water fill worked great . I removed back cover where compressor is at and the i found compressor lose tightened bolts holding compressor down no other sounds detected. Product works as it's designed no water leaks visible from main water supply. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78721

Luis

Job Details: 02/04/2025

"Arrived on site for a no cool,diagnosed a defective compressor. Removed defective compressor installed a new compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,w11580057"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, TX 78653

Joe Z

Job Details: 02/04/2025

Arrived on site to install previously ordered part. Replaced splutch W10721967. Test unit and is operating as designed. No leaks present. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Liberty Hill, TX 78642

Daniel A

Job Details: 02/04/2025

"Arrived on site to inspect refrigerator not dispensing ice properly. Upon further inspection, the customer informed me that in the past, he had an issue with the ice maker overfilling, which cause the ice in the bin to clump. Because of this clumping, the customer experienced a stuck auger. Now, the customer is occasionally experiencing problems with the dispenser in that the coupler is not catching the auger. There is evidence that the receiver on the bin is worn, and the coupler is not catching property. I also noticed that the fridge is slightly leaning forward, causing more water to collect in the front of the ice mold. This un level ice maker is producing bridged, which can lead to the ice clumping. I leveled the fridge to improve ice production, and I am ordering the ice bin assembly.W11185686, no water leaks observed during service. I am scheduling for 2/11; ordrng 1 W11185686 (Bin) and 1 W11185686 (Ice bin)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Leander, TX 78641

Miguel

Job Details: 02/04/2025

"Arrived on site for dishwasher l8ght flashing. Found F9e1. Water is still in tub. Activated drain and found unit is not draining. Pump just hums. Removed drain and found nothing blocking it. Drain works outside of sump, replaced sump assembly. Verified operarion. Call complete W11460946"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Leander, TX 78641

Miguel

Job Details: 02/04/2025

Arrived on site for cooktop burner not working g. Back right igniter does not spark. All other burners sparking properly. Replaced igniter. Verified operarion. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMMS3330RB

Near Georgetown, TX 78628

Daniel A

Job Details: 02/04/2025

"Arrived on site to inspect microwave cooking options, cooking too long and not sensing properly. Upon further inspection, the customer advised that on certain cooking options, the microwave would cook top long and not stop. He stated that when he cooked popcorn, it would not shut off when the popcorn was done. He also stated that the dinner plate option also cooked his food too long, and he had to stop the cooking manually. I referenced the control guide and washable to show the customer how these cooking options work in detail. The customer did not have access to the user. Manual or the control guide. The microwave senses moisture, and heat and cooking will vary based on many factors such as size, water content, fat content, and so on. I advised the customer to use the reheat option, as these options take into account different types of foods and sizes. I did a test on 'melt' with half a stick of butter, and the microwave melted it without issue or boiling it. At this time, I do not observe any functional issues. I documented with Saftey SR 7740841389"

We serviced a

MAYTAG DISHWASHER

Model MDBH945AWW

Near Waco, TX 76710

Jonathan M

Job Details: 02/04/2025

Arrived on site for a dishwasher that has a broken handle. Inspected unit and work area. I confirmed the customer's complaint and went to replace the handle. I found the part sent with me. Was the wrong latch assembly and I am ordering the correct one. I rescheduled the customer to 2/10. No parts were installed.; ordrng 1 WPW10130695 (Handle and latch assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, TX 78753

Andrew R

Job Details: 02/04/2025

Arrived onsite for dishwasher leaking underneath. I found the customer stating the manifold on the 3rd rack was dribbling water. When pulled in and out the residual water would trickle out. I spoke with techline and they stayed that it is normal to see this occur and nothing can be done for it as that is how it was designed to function. No issues with the unit at time of service everything is operating as designed. Call complete. No leaks present. No parts installed. Techline SR 7740881262.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Burnet, TX 78611

Scott

Job Details: 02/04/2025

"Arrived on site ,replaced drum and bulkhead . Dryer is still making same noise . Ordering motor and blower wheel. Return 2/13; ordrng 1 W11549461 (Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Georgetown, TX 78628

Tyler

Job Details: 02/04/2025

Arrived on-site for dishwasher not finishing cycles. Found f9e1 code. Installed pump & motor(w11460946) cycled unit and everything works as designed no leaks call complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP02

Near Austin, TX 78750

Miguel

Job Details: 02/04/2025

"Every morning the unit will show power outage. Customer says he had to reset breaker as control was not responding. Customer has pic of f6e0. Cusfomer says whennit works it heats and operates. Found f6e4, f6e0, f2e1. Following tech sheet the wiring checks good. Will need new appliance manager and console. Over authorized amount. Will submit for authorization. ; ordrng 1 W11255569 (Console) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Hutto, TX 78634

Wesley

Job Details: 02/04/2025

"Arrived onsite for a noise concern accompanying ice dispensing. Unable to recreate the noise oniste through numerous tests. Advised customer on possible normative causes, and also that recording noise and calling back with more data would be a good way to help us solve the issue. No parts."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, TX 78626

David Z

Job Details: 02/04/2025

"Arrived on site to diagnose washer leaking when in use. Traced leak to something coming from the fill. Ran unit with below pulled back, and found water is coming out from the rear of the drawer assembly, or the hoses back there. Ordering valves /hoses/drawer to resolve. Unit is stacked and will require a 2 man to unstack. Resident wants to be home for service and is only available Mon/Tues. ; ordrng 1 W11316599 (Cold Hose) and 2 WP596669 (Hose Clamp)s and 1 W11316257 (Hot Hose)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Holland, TX 76534

Robert

Job Details: 02/04/2025

"WED5000DW2 Arrived on site for a dryer smelling like it's burning. On arrival no kind of burning smells dryer heats up just fine. Issue with the product is the door handle is defective and fell off and the timer is making a clicking sound . I ordered timer ,handle and door switch the two returning parts might be needed. I rescheduled client for 2/10/25 client couldn't sign due to being ill.; ordrng 1 WPW10185992 (Timer) and 1 WP3406107 (Door switch) and 1 W10861225 (Handle)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Manor, TX 78653

Joe Z

Job Details: 02/04/2025

"Arrived on site for making grinding noise. Upon arrival test, test unit and noise begins as soon as drain pump energizes. Need to replace drain pump. Replaced drain pump W11412291. Test unit and is now operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Pflugerville, TX 78660

Andrew R

Job Details: 02/04/2025

Arrived onsite for previously diagnosed parts. I replaced the console and tested the unit. Unit is now operating and washing as designed. No water leaks present. Call complete. Installed W11130341 CONSOLE (SHADPW)

We serviced a

WHIRLPOOL OVEN

Model WFG231LVS0

Near Austin, TX 78704

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for oven no getting hot. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good job complete. 12400035

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78704

Luis

Job Details: 02/04/2025

"Arrived on site for no cool. Room temp in both compartments,compressor running faint hissing noise from fresh food compartment dropped evaporator cover found broken cap tube and oil on insulation,called tech h support sent pictures per tech support information being sent to product review teamSR#7740879865"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78751

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit leaving sand behind on dishes. Test unit and found sand coming from fill valve. Will need to replace fill valve and sump and motor and return visit. Rescheduled for Tuesday ; ordrng 1 W11434044 (Fill valve)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Manor, TX 78653

Joe Z

Job Details: 02/04/2025

"Arrived on site for oven seal sagging. Upon arrival, inspected unit and found gasket failed. Need to replace gasket. Replaced gasket WPW10535778. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78730

Luis

Job Details: 02/04/2025

"Arrived on site for fan noise concerns. At times of visit unit cooling correctly,ran diagnostic thermistor passed reading 37 adn 0,ran freezer fan passed nomodd nosie,ran fresh food fan nomodd noise good air flow from vents,ran ice box fan nomodd noise good air flow,ran heater test passed unit passed all diagnostic test."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Burnet, TX 78611

Scott

Job Details: 02/04/2025

"Arrived on site for dishwasher washer not draining . Customer said some times it doesn't drain or sometimes not filling . Ran dianostics got 6-4,error code . Manually ran drain and dianostics rest wash . All checked normal. Checked float switch , some time switch would stick in NO and then get stuck in NC . Ordering switch return 2/11No parts used ,nomwater leaks detected ; ordrng 1 WPW10195039 (Float switch) and 1 WP8531743 (Gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Scott

Job Details: 02/04/2025

"Arrived on site for dishwasher not draining . Found unit is draining but not breaking down soap very well. Ran diagnostics got heater error code again . Ran diagnostics wash . All checked normal, heat is coming on now . Advised on scraping plates ,and to run a cleaning cycle with afresh cleaner . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Round Rock, TX 78665

Wesley

Job Details: 02/04/2025

Arrived onsite for dryer noise in 11303. Inspected and found excessive noise from the duct installation. Made some adjustments to improve and recommended ensuring the outside weather flap was not obstructed or painted shut due to excessive back pressure noises. Dryer checks good. No parts. No signer available.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Killeen, TX 76543

Robert

Job Details: 02/04/2025

F3e1 WTW4957PW0 Arrived on site for a washer not spinning. On arrival client stated it wouldn't spin further inspection found error code F3E1 . I found d the water turned off i turned it back on calibrated and ran diagnostic product working as its designed no water leaks visible from main water supply no parts used.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Pflugerville, TX 78660

Wesley

Job Details: 02/04/2025

Arrived onsite for washer with false emergency drain symptom. Replaced the control to repair. Unit is now operating as designed. Nomsigner available.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Kyle, TX 78640

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit rattling when running. Test unit and found unit rattling due to fill valve. Replaced fill valve test unit and unit test good job complete. W11434044. No one here to sign.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78724

James K

Job Details: 02/04/2025

"WED4850HW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP3387134 cycling thermostat. Tested unit and now unit is cycling correctly. Unit is functioning as designed. No one available to sign. Vacant unit"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Lou

Job Details: 02/04/2025

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit getting off balance and the front left suspension rod going through the tub and causing it to leak, I removed and replaced the tub, gearcase and suspension rods and calibrated the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11217817, W11454372, W10371566"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78723

James K

Job Details: 02/04/2025

"WFW560CHW4 Arrived on site for water leak. Upon arrival, met with maintenance and stated tenant experienced soapy water leaking from the back. Ran diagnostics and passed with no issues. Wanted to further inspect the back of unit however unit is stacked. In addition, the console LEDs is faulty (picture attached) Ordering W11325580 console. REQUESTING 2 man. No water leaks detected at this time. Maintenance agreed to reschedule Feb 11; ordrng 1 W11325580 (Console) and 1 2man (2 man)"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Marion, TX 78124

Andrey

Job Details: 02/04/2025

"Arrived on site to test unit for damage, found damaged console and damaged paint on the cook top, replaced both parts job complete installed W11719704, W11707152"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Robinson, TX 76706

Jonathan M

Job Details: 02/04/2025

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the housing assembly and dual valve and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11162042 and W11645245.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Belton, TX 76513

Robert

Job Details: 02/04/2025

MED6500MBK0 Arrived on site for a dryer with heating issues. On arrival verified that the dryer works great further inspection found ventilation to clients home was in bad condition. Instructed client to clean vent to home no parts used product works as it's designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2FOUN

Near Austin, TX 78726

Matthew

Job Details: 02/04/2025

Arrived onsite for unit making noises. Replaced drum but found unit still making noises. Inspected further found roller drum shaft loose tightened both right and left. Unit is now longer making noises. Unit is now functioning properly and as designed to job completed. Parts used w10508188

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78728

Miguel

Job Details: 02/04/2025

Arrived on site with new control for lights not working. Replaced control board. Checked connections. Verified operarion. Lights Working as designed now. Call complete. W11224256

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Austin, TX 78731

Luis

Job Details: 02/04/2025

"Arrived on site for not dispensing ice. Diagnosed stripped auger motor shaft,transfered all parts to new divider,installed new auger motor,washer and shaft,reassembled unit ran ice dispenser unit working as designed. Wpw10309864,wp63052-2,w11378860.,w11671282"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Bertram, TX 78605

Scott

Job Details: 02/04/2025

Arrived on site for lid not shutting and making clicking nose . Found left corner of lid cracked at hinge . Replaced lid W11130236. Ran load calibration and test wash . All checked normal. No water leaks detected. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Bertram, TX 78605

Scott

Job Details: 02/04/2025

Arrived on site for dryer getting really hot . Ran diagnostics no error cod. Ran air flow and temps . Found air flow restriction. Advised to have exterior vents cleaned. Cleaned lint out of dryer . No parts installed . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Seguin, TX 78155

Andrey

Job Details: 02/04/2025

"Arrived on site to test unit for not cooling properly, tested unit found FC evaporator completely frozen over ceasing up the fan, customer will need to unplug 2 days before our next appointment, will need to replace control, evaporator motor, thermistor and harness, ordering extra parts to ensure completion, rescheduled for 2/11; ordrng 1 W11087463 (Damper) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Austin, TX 78734

Tim M

Job Details: 02/04/2025

"Arrived on site to test unit for power button not working. Upon arrival customer stated the power button and other buttons will intermittently not react to input. Tested unit, found multiple buttons intermittently not reacting to input, unit will need a new console to fix issue. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11133029 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Buda, TX 78610

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit not starting. Test unit and found start button not responding all other buttons are working. Replaced control boar test unit and start button working correctly at this time job complete.

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Austin, TX 78727

Andrew R

Job Details: 02/04/2025

Arrived onsite for unit not operating. I found a console error present on the unit. I replaced the control and HMI. When replacing the HMI I found the clip from the encoder to not fit into the new HMI. Spoke with PR and found the old HMI was made for the model MW0 not MW1. Need to get a encoder for model MW1 to complete repair as the encoder is also fit for the MW0 model. Spoke to Dylan and advised to replace the encoder to the right fit model due to incorrect parts being installed in the first place. SR 7740884635. Ordering W11675700 encoder. Encoder is PSP office to RS. Installed W11675701 Board Control and W11627413 Cntrl-elec.; ordrng 1 W11675700 (Encoder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Kyle, TX 78640

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit not draining. Test unit and found drain motor not spinning. Removed drain motor and found glass stuck in it. Removed glass test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78723

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit leaking. Test unit and found damaged sump and motor. Replaced sump and motor test unit and unit test good job complete. No more leaks present at this time

We serviced a

MAYTAG MICROWAVE

Model MMV5208WB1

Near Waco, TX 76712

Jonathan M

Job Details: 02/03/2025

"Arrived on site for a microwave that is not tu4ning on. Inspected unit and work area. The customer advised that the unit just completely quit in the middle of heating something up in the microwave. The advice that they have not been able to turn it on since. I gained access to the noise filter and found the thermal fuse open. I checked all door switches and found them making and breaking. I went ahead and ordered the noise filter, thermal fuse, and other components to ensure full repair on return visit. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10422269 (Noise filter) and 1 W10222507 (Magnetron) and 1 W11707984 (Thermal fuse) and 1 W10727360 (Switch) and 1 W10269458 (Switch) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near Manor, TX 78653

David Z

Job Details: 02/03/2025

Arrived on site to diagnose refrigerator with possible sliced hose. Customer showed me the hose elbow at the freezer door for the water dispenser had a cut and was leaking on water fill. Replaced line since cut was in the elbow. Tested and verified unit working as designed and no further leaks found. Call completed. Parts used - W11163765.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Pflugerville, TX 78660

David Z

Job Details: 02/03/2025

"Arrived on site to diagnose refrigerator losing cool in both compartments. Found nothing in freezer is freezing, RC is cool at best. Checked sealed system repair and components for leaks. Found a massive leak at the lok ring where the condenser meets the discharge tube. Ordering discharge tube, condenser, drier and related sealed system parts. Lok ring can likely be cut out and brazed. Office to schedule 2 hour sealed system repair. ; ordrng 1 W11566600 (Discharge Tube) and 1 W11547313 (Compressor) and 1 W11482308 (Condenser) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kyle, TX 78640

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit to replace water lines, customer stated that when he disconnected the line the next day the water was leaking from the washer, connected new water lines provided by the customer, ran diagnostics with no issues or leaks, started a clean washer cycle, washer filled with no water leaking, unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Georgetown, TX 78628

Wesley

Job Details: 02/03/2025

Arrived onsite for ongoing cooling fluctuation concerns as well as noisy compressor operation most evenings. Ch3cked frost pattern and temperatures 9f and 36f respectively. Compressor is running and within specs at time of service. Called techline and sent photos of evap frost pattern and cap tube suction line at the evaporator and cap tube dye drier alignment in the compressor cabinet. Sent running pressures and equalized pressures photos to techline. Advised techline on repair history sr#7740869775 Daniel. Techline advised that the unit would be submitted for review for replacement based on concerns about contaminated system. No parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Bastrop, TX 78602

Matthew

Job Details: 02/03/2025

"Arrived onsite for pre diagnosed sealed system repair. Pierced system unit was still pressurized proceeded with compressor replacement, access and dye drier. Made repair and pulled vacuum charged unit per spec. Unit is now cooling customer will give unit 48hrs to stabilize proper temperature inside unit. Unit is now functioning properly and as designed to job completed. W11209866,wpw10143759,w11506635"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marble Falls, TX 78654

Lou

Job Details: 02/03/2025

"Arrived on site to inspect washer not working and clothing locked inside. Upon further inspection, I found the unit with clothing inside and the lid locked. Attempted to place the unit in diagnostics and the control panel failed to respond. Tested voltage at the outlet and got 124V. Tilted the unit back and inspected the drain pump harness and found it good. Gained access to the main control and tested the drain pump at the J15 connector and found the pump bad. Also found the main control had shorted as well. Removed the water and clothing from the unit and removed and replaced the control and drain pump and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11396717, W11419171"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Hewitt, TX 76643

Jonathan M

Job Details: 02/03/2025

Arab downside to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case and splutch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11449840 and W10721967.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Marble Falls, TX 78654

Lou

Job Details: 02/03/2025

"Arrived on site to inspect wall oven combo unit with the oven light not turning off. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the components and found the oven light not turning off. Tested the oven lighter at the control and found no voltage. Tested the door latch assembly at the door switch and found the actual switch was moving with pressing the lever inward. Tested the switch and found it bad. I removed and replaced main control andmlatch assembly and retested andmunit is operating as designed. Contacted techline and spoke to Kurt and advised of the complaint, my findings and repairs. Kurt provided SR#7740877116. I contacted Safety and spoke to Samantha and advised of the conversation with techline and parts replaced and she provided Ref.#7740809576. Job completed. W10883049, W11261167"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78754

David Z

Job Details: 02/03/2025

"Arrived on site to diagnose dryer that is stopping after barely running. Tested unit and found I could not get it to start at all. Door switch was good, but relay would not close to start. I replaced the control to resolve this. Ran unit, and it ran for not even a minute before it just stopped. Drum stopped turning, but unit still has adequate power. Unit populated an F3E3 error, for inlet thermistor. Unit would not start again. F3E3 popped when unit was idle as well. I checked resistance and found 30ohms resistance from the inlet thermistor. Ordering thermistor/cutoff and wiring harness to resolve. Parts used on this visit - W11733951. Set return visit for 2/10. ; ordrng 1 W11310055 (Main Harness) and 1 WP8557403 (Cycling Thermostat / Inlet Therm)"

We serviced a

AMANA WASHER

Model ADB1400AMW1

Near Killeen, TX 76543

Robert

Job Details: 02/03/2025

ADB1400AMW1 Arrived on site for a dishwasher leaking water. On arrival maintenance said it was leaking from the middle of the door. Further inspection found the leak open the door and found the vent not sealing well replaced vent and tested product works as it's designed no water leaks visible from main water supply.

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS1

Near Georgetown, TX 78633

Tyler

Job Details: 02/03/2025

"Arrived on-site venthood making g a loud noise. On arrival confirmed issue and found screw hitting blower fan. Adjusted screw and found noise removed, no parts installed and no one present to sign call complete"

We serviced a

WHIRLPOOL OVEN

Model WFES3030RS0

Near Austin, TX 78748

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for no heat. Upon arrival customer stated unit does not heat and light stays on. Tested unit, unit is receiving properly voltage. Engaged bake cycle, bake element is getting no voltage. Replaced control (W11696067), bake element is now engaging and pulling 10 amps, broil element is pulling 14amps. After 30 seconds relays clicked and heating stopped. Tested door switch, per tech sheet should be getting 2VDC, but it is receiving 5-6VDC. Control is defective. Will need to reorder. Ordering parts, rescheduled for 02/10.; ordrng 1 W11696067 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78744

Leonardo

Job Details: 02/03/2025

Arrived in site to test unit for no power. Test unit and found opened fuse. Test switches and found stuck switches making fuse open. Will order lower and upper interlocks and fuse. Rescheduled for Friday 2/7; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11707984 (Fuse)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near New Braunfels, TX 78132

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for uneven door from last service, tested and found unit is leveled and with 1/32 difference in gaps around the oven, customer stated that she can get the unit to connect to WI-FI and she will. Try calling the WI-FI team, if unit can't be connected then recommend replacing console and WI-FI module at this time job complete no parts installed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75520AS0

Near Georgetown, TX 78633

Tyler

Job Details: 02/03/2025

"Arrived on-site for microwave not working intermittently. Onarrival foundatabke power supply but found control very dim. Found unit it heating as designed Found control display functional but main control not reading input, ordering WPW10451734 control and office to reschedule once availability of parts is known; ordrng 1 Wpw10451734 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS5

Near Georgetown, TX 78628

David Z

Job Details: 02/03/2025

Arrived on site to diagnose range with no power / functions. Tested unit and found no spark / control power. Checked outlet and found outlet good. Checked power cable and found a slice in the power cable. Replaced power cable and tested. Verified unit working as designed. Parts used - W11582239.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, TX 78736

Brandon

Job Details: 02/03/2025

Arrived on site for customer complaint of oven door seal being damaged or missing. Found damaged door seal and part of it missing. Ordering the correct door seal. Builder not on site for signature ; ordrng 1 IWPW10129032 (Door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Wimberley, TX 78676

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for no water dispensing and no ice production. Found reservoir frozen restricting water flow. Thawed reservoir and sealed in water line and used permagum(212643) around foam evap cover to prevent air flow to reservoir. Unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Lago Vista, TX 78645

Andrew R

Job Details: 02/03/2025

Arrived onsite for washer banging. I found the feet nuts not to be tightened to the chassis causing unbalance in the unit. I fixed the feet and tested the unit. Unit now operates as designed and doesn't bang on high speed spin. I also tightened the pedestal bolts that connect to the washer. Customer stated the softener isn't working. I confirmed good pressure from valves leading to the dispenser needing replacement. Ordering W11524105 dispenser assembly. Office to RS.; ordrng 1 W11524105 (Dispenser Assm)

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS245LX1

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/03/2025

"Arrived on site to install previously diagnosed and ordered parts. Due to the 3rd level rack tracks mounts being damagged and not sealing properly, I removed and replaced both tracks and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11047813, W11047815"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Leander, TX 78641

Daniel A

Job Details: 02/03/2025

"Arrived on site to inspect the wall oven tripping the breaker. Upon further inspection, I found that the oven was tripping the breaker after 10 seconds of operation. I pulled the oven out and examined all the wiring. All the wire appeared to be good. I started the burn off procedure by replacing the bake and broil element and the control, and removed the ground from the electrical connection. I set the oven to 500 degrees and started the bake process, and ran for 30 minutes. After 30 mins, I reconnected the ground and instructed the customer to continue to run the oven for an additional 2 hrs. I documented with Saftey SR 7740872796. W11617232 W11545804 W11649136"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Daniel A

Job Details: 02/03/2025

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the inner and outer door panels and the drain pump. I reassembled and tested the dishwasher. The dishwasher is now operating as designed. No water leaks observed during service W10876537 W11637956 W11702834

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Georgetown, TX 78626

Andrew R

Job Details: 02/03/2025

Arrived onsite for unit not heating. I confirmed no heat but unit tumbles. I found the heating element showing open. I found a break in the coils and replaced the element. Unit is now heating and tumbling as designed. Call complete. Installed WP3387747 ELEMENT.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Cedar Creek, TX 78612

James K

Job Details: 02/03/2025

"WTW4850HW3 Arrived on site to replaced previously ordered part. Upon arrival, customer mentioned the unit was not spinning. Checked error codes and found F0E5 unbalanced and F0E2 off balanced. Cleared code. Explained to customer how to properly load and monitor unit right before goes to spin. Customer agreed. Proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Hutto, TX 78634

David Z

Job Details: 02/03/2025

"Arrived on site to diagnose dishwasher not powering on / running. Tested unit and found no response from control panel. Checked voltage and found good voltage all the way to control. Found control blinking twice, indicating it can't read the UI. Replaced UI and retested. Verified proper operation. Unit starting cycles properly. Repair completed. Parts used - W11632709."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Cedar Creek, TX 78612

James K

Job Details: 02/03/2025

"WFG320M0MS0 Arrived on site do unit smelling gas. Upon arrival, proceeded to check all points for leaks and found no leaks in the oven. Proceeded to check gas line and found very tiny leak mid way of the gas line (pictures attached). Customer witnessed leak as well. Advised customer to call builder to replace gas line. Customer agreed. Unit is functioning as designed. No parts needed"

We serviced a

KITCHENAID VENTHOOD

Model UXB1170KYS

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of control being loose. Found loose screws that attach control to the control housing. I tightend the screws, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78681

Andrew R

Job Details: 02/03/2025

Arrived onsite for unit not draining water. I found the harness to be showing open line to the drain pump. I checked the drain pump and it's showing continuity and the ohms are reading at 19.9ohms. Drain pump is good but the lower harness will need replacement. I drained the basket water out in meantime. Ordering W11643701 harness lower. Office to RS as it is PSP.; ordrng 1 W11643701 (Harness lower)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, TX 76657

Jonathan M

Job Details: 02/03/2025

"Arrived on site for a washing machine that is not starting cycles again. Inspected unit and work area. Upon entry, I found the unit full of water and not draining. I gained access underneath and found one of the wires split going to the drain pump again, but in a different location. I went ahead and replaced the wire harness and tested the unit. I found the unit working and operating as designed. I called Whirlpool Techline and spoke to Drew SR# 7740876724. He advised that he noted the file and the unit is working and operating as designed. Call complete. W11643701."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm11

Near Austin, TX 78735

Luis

Job Details: 02/03/2025

Arrived on site for no cool. Removed evaporator cover frost only forming on inlet of evaporator ordering a new compressor and evaporator. ; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 Wpw10143759 (Drier) and 1 w11506635 (Access valve) and 1 W11506620 (Coupler) and 1 W11504449 (Coupler) and 1 W11504419 (Coupler) and 1 W11504434 (Coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Georgetown, TX 78628

Wesley

Job Details: 02/03/2025

Arrived onsite and found unit operating with failed lighting. Replaced all LED modules using the procedure outlined in W11683242 SP W11606409. All checks good. Unit is now operating as designed. W11632139 x4

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near New Braunfels, TX 78130

Andrew

Job Details: 02/03/2025

"Arrived on site and replaced previously diagnosed filter housing(W11162042), reservoir(W11566768) and valve(W11645245) from truck stock. Unit is now working as designed. Advised customer if doors not being opening throughout the day to turn temp up to prevent reservoir from freezing. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Salado, TX 76571

Robert

Job Details: 02/03/2025

MVW6500MW0 Arrived on site for a washer not spinning water out of clothes. This is my third visit for same issue i ran diagnostic no error codes product works as it's designed no water leaks visible from main water supply. Other techs have been out to clients home for the same issue. I'm not sure what we can do when we tried everything already no parts have been installed today. Job complete thank you.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of sparking sound. I tested unit multiple times, unit tested good. Instructed customer take video if it happens again."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, TX 78739

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for F8E4 error code. Upon arrival found F8E4 float switch open error code flashing. Inspected drain pan and found float switch wire has been disconnected. Reconnected and secured, ran a diagnostic cycle and found an active leak form at the OWI sensor. Found it cross threaded and loose. Reinstalled OWI sensor properly, leak has been eliminated. All other components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Austin, TX 78737

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts, after replacing, I tested unit, unit tested good. Parts used wpw10352973, wp8183270, wpw10208415, wpw10208398"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, TX 78730

Joe Z

Job Details: 02/03/2025

"Arrived on site for door does not close correctly and light stays on. Upon arrival, customer states that it is the small oven door and demonstrated issues. Inspected door and found right hinge has failed. Inspected left hinge and found could also fail soon. Replaced left hinge W11643896 and right hinge W11643900. Test unit and door now closed correctly and light stays off. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78703

Luis

Job Details: 02/03/2025

"Arrived on site for water dispenser issues. Per customer water would stop then start working again,diagnosed a frozen water tank due to air seeping between fan scroll and air tower,added sealer between gaps,ran fan motor air no longer seeping through tested water dispenser unit working as designed. 212643"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76504

Jonathan M

Job Details: 02/03/2025

Arrived on site for a washing machine that had a pillow get underneath the agitator. Inspected unit and work area. The customer advised that the issue was not with the agitator but with the plastic 'O ring' on top of her tub. She advised that a pillow got stuck underneath that and completely shredded it. I did confirm the customer's complaint and found the issue with the tub ring. Ordering the top ring and the office will need to contact the customer about a return date when parts are available. No parts were installed. ; ordrng 1 W11513258 (Tub ring)

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Georgetown, TX 78628

Daniel A

Job Details: 02/03/2025

Arrived on site to inspect cooktop with orange flame. Upon further inspection the customer stated that for 4 days they noticed the tips of the flame were orange but since has gone back to normal. The customer stated that it happened when the weather was very humid and raining. I checked the unit and found that all components are operating as designed and no issues could be found. The customer also has a humidifier in the home which can also contribute to orange flame color. No gas leaks observed during service. No parts installed

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Austin, TX 78759

Miguel

Job Details: 02/03/2025

Arrived on site for center burner turning off when on simmer. Tested and found no simmer flame at all. Removed burner head. Found simmer orifice was clogged. Cleared and verified operarion. Unit now working g as designed. Call complete. 162.36 Auth code: V3K3KW

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78757

Scott

Job Details: 02/03/2025

Arrived on site for lower spary arm . Found spray arm off and melted . Replaced spray arm . Ran diagnostics no error codes . Unit passed test wash . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, TX 78633

Tyler

Job Details: 02/03/2025

"A44ived on sit2 for refrigerator over freezing in rc but not cooling well in fc on arrival confirmed issue and found rc 3vqp had darmstadt issue forming but the thermistor was registering it was at 38 degr3ees. Replaced w11610999 rc cover and instru ted custo er to give e u it 24 hrs to stablize temps. P5-1&2 10k, p5-3&4 7.7k, p8-1&2 15.3k, p8-3&4 10.4k. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Salado, TX 76571

Robert

Job Details: 02/03/2025

WFW560CHW4 Arrived on site for a washer leaking water. On arrival client stated only when they used CLEAN WASHER that's when it would leak water. Took apart washer and i found filter full of dog hair and other items I cleaned and ran diagnostic product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL OVEN

Model JMC2430LL00

Near Dripping Springs, TX 78620

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts. TM and I replaced the hinges and tested the unit, unit tested good. We did find the cabinet itself isn't completely level and slanting slightly forward, but the unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Austin, TX 78732

Joe Z

Job Details: 02/03/2025

"Arrived on site to install previously ordered parts. Replaced badge W10839793, outer door W11600222, and inner door W11617223. Having same issue. Contacted Techline and spoke with Glen. Checked unit of installed correctly and found bottom left corner is not flush and secured to cabinet. All other corners of unit are flush, but not secured to cabinet. Customer will need unit reinstalled and all 4 corners flush and secured to cabinet with correct hardware. Job complete"