Service History 688

Near Austin, TX 78717
Tyler B.
Job Details: 11/26/2019
WASHER LG WT1501CW.ABWEVUS Arrived on site for tub ring replacement. Removed damaged ring and replaced and tested good. No leaks on site
Near Cedar Park, TX 78613
Tyler B.
Job Details: 11/26/2019
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for noisy unit. Ran u it and Found wheel cracked, replaced and tested good"
Near , TX 78641
Paul
Job Details: 11/26/2019
VENTHOOD UNKNOWN UXT5536AAS3 Arrived onsite for the vent hood to replace the previous diagnosed parts. I replaced the blower and the blower control. I tested the unit and it is working as designed. Call complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM Arrived on job for complaints of ice maker making mounds of ice. Tested unit. Found water leaking from ice maker. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78753
Wesley
Job Details: 11/26/2019
WASHER MAYTAG MVWB765FW3 "Arrived onnsite and found noise from unit with loose rotor bolt. Tightened bolt. Unit is now operating as designed. Advised customer on repair, in event of repeat symptoms, gearcase and rotor will be needed."
Near Leander, TX 78641
Paul
Job Details: 11/26/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for the refrigerator with temperature concerns in the RC. I found the coil completely frosted up and no air movement. I ran test 3 and the evaporator fan was working as designed. I tested the thermistors in the RC and they passed. The unit is having control issues causing a defrost issue. The main control, UI, & harness will need to be replaced.
Near Canyon Lake, TX 78133
Richard
Job Details: 11/26/2019
COOKTOP JENN-AIR JGCP548HL00 "Arrived onsite for the range being bent, after inspection we found that the range is in fact bent, took pictures . I am not sure that it’s repairable. Called tech line and they stated that it can be repaired. Sr# 7726480007. Ordering panel. ; ordrng 1 W11253779 (CONSOLE) and 1 W11253779 (CONSOLE)"
Near Kyle, TX 78640
Robert
Job Details: 11/26/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of seal broken. Tested unit. Found that bellow was ripped. Replaced bellow. Tested unit. No leaks at this time. Job complete
Near Austin, TX 78702
Wesley
Job Details: 11/26/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onnsite and found knife melted to element, removed knife and cleaned element. Unit is now operating as designed. All checks good. Advised customer on repair"
Near Austin, TX 78758
Wesley
Job Details: 11/26/2019
COOKTOP KITCHENAID KICU509XBL00 Sr#7726482547 customer using cookware too small for large burner. Replaced parts prior to calling techline. Unit is now operating as designed. Advised customer on repair and findings.
Near Austin, TX 78703
Wesley
Job Details: 11/26/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and found display completely unresponsive. Returning with control and UI and ordering second man due to stacked in tight closet. Office to reschedule. ; ordrng 1 2MAN
Near Austin, TX 78756
Wesley
Job Details: 11/26/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onnsite and replaced recirculation pump which had failed. Unit is now operating as designed. All checks good.
Near Austin, TX 78727
Scott
Job Details: 11/26/2019
COOKTOP WHIRLPOOL SC8720EDW0 "Arrived on site replaced switches per previous tech . Replaced all switches . Tested burners all are igniting . No gas leaks detected at time of service . Did had to clean out right front burner holes of junk . No gas leaks detected at time of service .
Near Austin, TX 78757
Wesley
Job Details: 11/26/2019
REFRIGERATOR FRIGIDAIRE FFET1022QW Arrived onnsite for cosmetic liner repair. Applied customer’s product to seal.
Near Austin, TX 78758
Scott
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for unit not going into wash cycle . Ran diagnostics got lock/ latch error codes . Replaced latch . Ran calibration and wash tests . All checking normal . No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Wesley
Job Details: 11/26/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived onsite for gas smell during bake. and found no stick sheet was covering venting on oven burner cover. Removed and tested, finding unit not to be leaking gas, advised customer on findings and instructed on use and care. All checks good."
Near Austin, TX 78728
Scott
Job Details: 11/26/2019
WASHER WHIRLPOOL MVWC200XW3 Arrived on site for leaking washer ran diagnostics and found no error codes or any failures with washer . Did find drain stand is backing up when draining . Informed maintenance department at the complex. Tried reaching out to son .Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78717
Scott
Job Details: 11/26/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for door sometimes popping open during wash . Replaced door latch and well as upper tracks . Door is now closing and staying closed properly . No error codes or water leaks detected at time of service . Job complete .
Near Austin, TX 78717
Scott
Job Details: 11/26/2019
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for center and right rear burners not lighting . Kind something had boiled over and clogging both orifices . Cleaned orifices out . Tested burners ,all checked normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78729
Scott
Job Details: 11/26/2019
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Dampener door is not opening and closing and will need control. . Will need to replace dampener
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and replaced right fresh food section door gasket as it was not sealing properly. All water connections are dry.
Near Bertram, TX 78605
Thomas L.
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site for no ice condition. Found in the freezer temperature was at 0°. Then icemaker mold filled with ice but the motor has failed and stalled. Removed and replaced failed icemaker. New icemaker cycled and filled properly. All water connections are dry.
Near Austin, TX 78748
Kevin
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in Manual diagnostic reset all connections and did not find any issues. Could not duplicate the noise customer experienced. No worries may have been caused by normal operation. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78722
Joseph C.
Job Details: 11/26/2019
MICROWAVE KITCHENAID KOCE507ESS09 "Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced harness and oven appliance manager. Found that new harness was received defective. Ordering a few for return visit. Return for repairs on 12/04. ; ordrng 3 W11157223 (harns-wire)s"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/26/2019
FREEZER FRIGIDAIRE FGFU19F6QFD Removed and replaced fan motor due to Noisey bearings. No water connected to unit.
Near Austin, TX 78721
Joseph C.
Job Details: 11/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “not heating” complaint. Inspected unit and found heater harness not engaging control. Reattached harness to control and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/26/2019
WASHER LG WT7600HWA Arrived on site for noisy operation and poor performance. Tested unit to find impeller bolt loose. Tighten impeller bolt and tested unit. Unit is no longer noisy.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/26/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to repair unit for water fill error codes. Entered technician diagnostics mode and cleared failure codes. Ran pre-program diagnostics tests and operations were all normal and all water connections were dry.
Near Austin, TX 78745
Kevin
Job Details: 11/26/2019
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found no airflow through lint trap, removing vent hose from rear of dryer restores airflow. Dryer is heating normally. Recommended to apartment management that maintenance clean the vent to the exterior to prevent any damage to the dryer. Unit is new and there is no lint found at time of service, job complete."
Near Austin, TX 78719
Kevin
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site and found error code for Shifter fault, basket speed fault, washer will enter a diagnostic cycle but will not complete a calibration or an automatic test cycle. It will spin in a manual diagnostic cycle. Washer will also not progress through a drain and spin normal cycle. Spoke with tech line and they recommended bringing back a new actuator even though it has already been replaced and a control board. ; ordrng 1 W10913953 (actuator) and 1 W11230135 (CONTROL)"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for noisy operation. Found vibrating noise when compressor was running. Found that the process stub and the filter dryer were vibrating against the cardboard condenser cover. Corrected and operation sound levels are normal. All water connections are dry.
Near Austin, TX 78745
Kevin
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found it is operating normally. Explain to customer how much water should be expected to be used for a cycle, correct loading of clothing to prevent unbalanced load and correct amount of detergent to use. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 11/26/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 "arrived on site to install previously diagnosed and ordered part. I removed the unit cover and as I was removing the connections to the convection fan assembly, I found that one of the connections to the element was broken. I was able to get a new connector placed on the harness. I removed and replaced the convection fan assembly and tested the unit and it operated as designed. Reassembled the unit and left it sitting on the table per customer request as they are remodeling the home. Job completed."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/26/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for door that pops open. Replaced weak latch and tested. Unit will need a new tank and door hinges. Office will reschedule; ordrng 1 2HOURJOB and 1 8534853 (arm,hinge right) and 1 8534854 (arm,hinge lf) and 1 W10681491 (tub-dishwr)"
Near Austin, TX 78741
Leonardo
Job Details: 11/26/2019
OVEN WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for glass cracked. Found glass broken replaced glass test unit and unit test good job complete.
Near Austin, TX 78748
Leonardo
Job Details: 11/26/2019
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for unit not getting to temp. Test unit and found sensor reading 109 degrees at room temp. Replaced sensor test unit and unit reading 69 degrees at room temp. Test unit by heating to 350 and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details: 11/26/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Replaced panel removed blue film and found dent on stainless. Ordering new panel w11097777 office to reschedule ; ordrng 1 w11097777 (PANEL )
Near Cedar Park, TX 78613
Lou
Job Details: 11/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not drying the dishes. Upon further inspection, I found that the customer is not using rinse aid. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. Using my multimeter, I tested amp draw at the black wire in the junction box. All components tested good with the element showing 7-9amps during wash cycle and dry cycle of diagnostics. I advised the customer of my findings and make recommendations for use and care and recommendations for detergent and rinse aid use. No water leaks observed during service, job completed."
Near Austin, TX 78744
Leonardo
Job Details: 11/26/2019
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site to test unit could not get access to unit. Leasing office do not have correct key to open door. They will call to reschedule. ; saved tckt
Near Leander, TX 78641
Lou
Job Details: 11/26/2019
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, I found that pressing any button on the UI the display would show a function not available error. I checked error codes and found F1E0 & F1E1. Following the tech sheet, I removed and replaced the main control and retested and again the display showed the error code. I checked both the control panel and UI control board and neither were responding. I removed and replaced the user interface console containing both the control panel board and user interface boards and retested and the unit operated as designed. I advised the customer that to repair the unit it required all three parts, main control board, user interface board and user interface console board . I advised the customer that the parts/labor have a one year warranty. Job completed."
Near Georgetown, TX 78626
David
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for icemaker not producing ice. Performed diagnostics and found that the fill valve was not filling unit. Replaced fill valve and retested. Unit is now filling and properly cycling. No water leaks found at time of service. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/26/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Found console not letting you select temp. Ordering new console W11296171. Rescheduled for Friday the 13th per customers request. ; ordrng 1 W11296171 (CONSOLE )
Near Austin, TX 78737
Luis
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for defective handles.installed new handles tested door operation unit working as designed. Repair covered under AUTHO WN7JR00APL1
Near Georgetown, TX 78633
Lou
Job Details: 11/26/2019
OVEN KITCHENAID KODE300ESS02 "arrived on site to inspect wall oven error codes. Upon further inspection. I placed the unit in diagnostics and checked error codes. The unit showed F2E1, F1E1, F1E0. I cleared the codes and cycled the power to the unit. Tested the unit and it continued to show the error codes. I checked the UI connection and it was good. Due to the error codes, and following the tech sheet, I removed and replaced the ACU (main control) and user interface (UI) and retested the unit. Unit operated as designed showing no further error codes. I advised the customer that parts/labor are warrantied for one year. Job completed."
Near Austin, TX 78739
Luis
Job Details: 11/26/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for damaged door. Installed new left side door checked door seal good,adjusted right side door,both doors level"
Near Leander, TX 78641
Lou
Job Details: 11/26/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames. Upon further inspection, the customer advised that the front left burner was too low on the left side and too high on the right side of the burner. I tested all burners and all had good flames. I verified the orifices with the installation manual. I checked the front left burner head and found that some of the burner head at the airways were chipped off. I removed and replaced the front left burner head and retested and it operated as designed. I advised the customer of my findings and repairs. No gas leaks detected during service, job completed."
Near Austin, TX 78749
Luis
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for noise complaint. Found obstruction around condenser fan blade causing loud noise,removed obstruction powered unit on noise no longer present"
Near Leander, TX 78641
Lou
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=09 degrees and RC=39 degrees. When I opened the left rc door I found the ice bin door gasket not completely seated and badly crimped in the bottom right corner. I found ice formations on the ice box facia and ice built up at the back of the ice box on the cabinet wall. I tested the ice maker on test#56 and found error code E2. I tested the motor on test #57 and the part failed. I checked the fc evaporator and found no ice/frost built up on the cover. Also found the UI display with partial numbers showing. Also found the ice bin wit( a large broken piece missing (photo). I am ordering the ice bin door, ice fan, ice box adaptor, ice box facia/heater, ice bin container, and UI. Also ordering CNOTE-AUTHORIZATION, CNOTE-LSO. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10846539 (ICE FAN) and 1 W10848301
Near Leander, TX 78641
Lou
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice bin with approximately 1/4 the bin full of ice. I tested the the unit in tests 3, 15, 36, 37, 57, 59, 45 and checked the ice maker for error codes in test 56. No error codes found, but I did find that when I tested in #57, the ice maker only dispensed 4 ice cubes when it should’ve dispensed 6. When I tested in #45, the fill tube filled the tray for approximately 7 seconds, but still did not fill the tray completely. I contacted Techline and spoke to Rich and advised of my findings and previous repairs. He advised that the valves needed to be replaced. I am ordering the main valve, dual valve, and reservoir and will return with all prescreened parts. I scheduled return service for 12/02/19. No water leaks observed during service.; ordrng 1 W10865826 (valve) and 1 W11168758 (RESERVOIR) and 1 WPW10341329 (water valve assy)"
Near Waco, TX 76705
Dylan T.
Job Details: 11/26/2019
WASHER MAYTAG MVWB765FW3 Arrived on site customer complaint was washer was leaking put in test mode filled with water and drained it found it was the wall that was leaking and show the customer that she needs to call a plumber
Near Austin, TX 78702
Luis
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for damaged doors installed new doors
Near Temple, TX 76502
Dylan T.
Job Details: 11/26/2019
COOKTOP FRIGIDAIRE FFGC3626SS 3578#Arrived on site customer complaint was that the original coat I’ve had some scratches on it came back out with two new ones one had markings on it and surface rust the other one also had surface rust customer didn’t want it even though I told them that it could be cleaned off with cleaner they said they would just stick with the one they have
Near Troy, TX 76579
Dylan T.
Job Details: 11/26/2019
WASHER MAYTAG MVWC565FW1 Arrived on site customer complaint was sheet was stuck under the agitator take the unit apart replace the agitator everything else work great all lines are dry
Near Austin, TX 78738
Luis
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no ice and not dispensing. Found motor rusted installed a new dispenser motor and updated shaft. E2 error on icemaker and no air flow from fan. Installed a new icemaker,ice box fan and main control. Ran diagnostics all test passed,good airflow,icemaker ran harvest and filled with water. Repair covered u fee AUTHO KNBBZNBDPL1"
Near Austin, TX 78738
Luis
Job Details: 11/26/2019
REFRIGERATOR GE PYE22KSKHSS "Arrived on site for loud noise. Per customer he has to defrost unit due to ice build up and loud noise. Test fan making odd noise with no ice present,removed fresh food evaporator cover,ohmed heater good,defrost thermo reading closed. Replaced fan motor and temperature sensor. Reassembled,bled unit powered unit on no odd noise from fans"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/26/2019
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site for range temperatures uneven. Performed temperature test on bake mode at 350°. Measured average temperature and found at 358°. Found oven was calibrated +10°. Put back at factory settings. Spoke with customer on user care guide. All tested good.
Near Waco, TX 76712
Dylan T.
Job Details: 11/26/2019
FREEZER WHIRLPOOL EV170NYLS00 Spoke with customer she agreed to them out for the door gasket part needs to be ordered; ordrng 1 4390664 (gasket)
Near Austin, TX 78703
Luis
Job Details: 11/26/2019
REFRIGERATOR KITCHENAID KUDF204EPA00 "Arrived on site for water leaking. Customer powered unit off,powered unit on ran icemaker through a harvest found icemaker sticking in various positions diagnosed faulty icemaker. Installed a new icemaker ran icemaker through a cycle icemaker passed harvest and filled with water no leaks.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator making scraping noises. Customer stated sound was coming from RC side. Performed diagnostics mode and tested damper control. Found damper control failed. Removed damper control and installed new. Tested damper control and all other operations. All tested good, no water leaks detected."
Near Lago Vista, TX 78645
Paul
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the evaporator fan motor with 124VAC to it but not running. I replaced the fan motor and tested the unit. The unit works as designed. Call complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/26/2019
DRYER LG DLE4970W Arrived on site for dryer not drying on sensor dry. Performed diagnostics mode and tested sensor heating and sensor. Found sensor reading at control. Gained access to sensor and cleared lint and hair away from sensor. Performed diagnostics mode and tested again. All tested good with dryer. Recommend to have vent cleaned.
Near Lakeway, TX 78734
Luis
Job Details: 11/26/2019
ICE MACHINE WHIRLPOOL GI15NDXZS2 "Arrived on site for no ice and loud noise. Found drain pump making loud noise and not powering on icemaker,found water leaking from waterline diagnosed unit will need a new drain pump and water line. Ordering a new pump and waterline; ordrng 1 1901A (DRAIN PUMP) and 1 CNOTE (LM ON,Y) and 1 TJ9SSIM6 (WATER LINE)"
Near Waco, TX 76705
Dylan T.
Job Details: 11/26/2019
REFRIGERATOR GE GSS25GGHBCBB Arrived on site customer complaint was not dispensing ice and the door gasket on the freezer side will not stay in replace the Icemaker bucket I started dispensing ice perfectly fine gasket would not sit in the freezer door need to order the correct door if it is approved and get customer rescheduled; ordrng 1 WR78X12663 (door foam asm fz)
Near Georgetown, TX 78626
Jonathan
Job Details: 11/26/2019
MICROWAVE GE PVM9195SF3SS "Arrived on site for microwave interior light not working. Inspected unit and work area. Found no access to light without removing unit, due to extended cabinet. Removed microwave and tested light operation and found blower lamp. Removed failed lamp and installed new. Tested light operation. Installed microwave and tested light and heating operation. All tested good. Paid in full on credit card."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL ET21UKXJT01 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found ice in bottom of FC. Gained access to air baffle and found ice blocking cold air. Quoted customer for clogged evaporator drain line . Removed ice buildup with steamer. Found water not draining. Cleared drain line and tested. Tested all other operations. All tested good, no water leaks detected. Paid in full on credit card."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/26/2019
WASHER LG WT7200CV "Arrived on site for washer WiFi light not as bright as dryer. Removed UI and installed new. Found same results. Tested voltage to main control and found within range. Called tech support and spoke with Collin. He stated that there is no option to change light brightness and that dryer is a different model and may not be as bright as dryer. (case# TCC191125184036). Tested all other operations. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Jonathan
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator leaking water on freezer side. Inspected unit and work area. Found drain line frozen. Removed ice from evaporator drain plate and found rubber gasket not in correct position and blocking drain. Corrected gasket and tested drain. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78725
Joseph C.
Job Details: 11/26/2019
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for “clothing caught on agitator” complaint. Inspected unit and found article of clothing caught on broken edge of agitator. Removed and replaced agitator. Unit checks good. No leaks detected, at time of service."
Near Pflugerville, TX 78660
Joseph C.
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for “not cooling” complaint. Inspected unit and found start device not functioning properly. Removed and replaced start device. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for “not cooling” complaint. Per my previous diagnosis, removed and replaced defrost thermistor. Unit is performing as designed. No leaks detected, at time of service."
Near Manor, TX 78653
Cliff
Job Details: 11/26/2019
WASHER GE GFWR4800F2WW "Arrived on site to replace tub and shocks for washer. Found when trying to remove console, screws for console rusted out and console will break upon removal as screws cannot be removed. Console and screws will be needed as well to repair unit. Office will need to have repair reauthoed, and set return appt for 2 techs and 2 hours.; ordrng 1 CNOTES (AUTHO NEEDED, 2 TECHS, 2 HOURS.) and 2 WH02X10403 (SCREW)s and 1 WH42X10989 (panel asm control be)"
Near Hutto, TX 78634
David
Job Details: 11/26/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Installed new wash temp switch, gearcase and cam. Calibrated unit. Retested unit. Unit is now spinning and using both hot and cold valves. No water leaks found at time of service. Call complete."
Near Austin, TX 78737
Brandon
Job Details: 11/26/2019
WASHER MAYTAG MVWB835DW3 "Arrived on site to replace control, console, and lid lock, I replaced all parts, but he console came in damaged. I installed console so customer could use washer, ordering console, *** RETURNING TECH NEEDS TO MARK CONSOLE DAMAGED AND RETURN TO OFFICE. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11112656 (console)"
Near Pflugerville, TX 78660
David
Job Details: 11/26/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose a dishwasher that was not drying dishes. Performed diagnostics and found no error codes present. Ran diagnostics cycle and found all parts working as designed. Advised customer on running hot water first, using the high temp options, and that they must use rinse aid. No rinse aid found in unit at time of service."
Near Austin, TX 78738
Brandon
Job Details: 11/26/2019
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for customer complaint of unit giving error code, found stuck keypad, quoted customer for control panel, they are going to buy new unit.
Near Bee Cave, TX 78738
Brandon
Job Details: 11/26/2019
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for customer complaint of no ice production and ice formation near reservoir. Found part of the evaporator was hanging down and line was pinched causing a restriction. Since this is literally brand new and never worked,
Near Wimberley, TX 78676
Brandon
Job Details: 11/26/2019
WASHER MAYTAG MVWB855DC2 "Arrived on site for customer complaint of unit not powering on, found faulty control panel, I replaced control panel, unit tested good."
Near Wimberley, TX 78676
Brandon
Job Details: 11/26/2019
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Arrived on site to replace controls, ice maker and valve, after replacing parts, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/26/2019
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for customer complaint of error code F3E0, found wire harness going to temp sensor was not connected, I connected sensor harness, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/26/2019
RANGE MAYTAG MER8680BS0 "Arrived on site for customer complaint of unit not baking properly, found bad bake element, I replaced bake element, unit tested good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/26/2019
MICROWAVE JENN-AIR JMV9196CS3 Contacted customer and she fixed the microwave over the weekend and does not need services
Near Harker Heights, TX 76548
Arthur B.
Job Details: 11/26/2019
DRYER MAYTAG MEDB835DC4 "Arrived onsite for customer complaint of dryer not starting. Removed bulkhead and found thermal fuse blown. Removed and replaced thermal fuse,reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent clean of lint at time of service."
Near Austin, TX 78732
Andy
Job Details: 11/26/2019
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice maker not getting voltage due to wire issues in door. Contacted office and found door is covered but labor is not. Looked up part and found that it is discontinued, (See SD-QuickPic) called office and was made aware there is nothing we can do. Spoke with customer and informed that part is discontinued. No water leaks present at time of service.
Near Wimberley, TX 78676
Brandon
Job Details: 11/26/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found unit tested good, but I found a ventilation issue. Instructed customer to have vent cleaned."
Near Killeen, TX 76542
Arthur B.
Job Details: 11/26/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived onsite for customer complaint of OTR microwave not heating. Used microwave safe test light and found no lights illuminated. Uninstalled and removed magnetron,capacitor and diode. Reassembled,reinstalled and tested with with 1 cup of water. Water was boiling when completed. No other issues found."
Near Killeen, TX 76549
Arthur B.
Job Details: 11/26/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for customer complaint of dishwasher not starting. Upon inspection, found sump broken and control not responding.Removed and replaced both control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78730
Andy
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to install previously diagnosed parts. Upon arrival found that evaporator is still completely frozen. Also found that evaporator drain needs to be replaced as well. Ordering needed part and will return Tuesday 12/3/19 instructed customer to defrost unit 48 hours before service and how to do so properly as to reduce risk of water damage. No water leaks present at time of service. Customer would like P.M appointment if possible.; ordrng 1 W10673133 (EVAPORATOR DRAIN )
Near Belton, TX 76513
Arthur B.
Job Details: 11/26/2019
RANGE WHIRLPOOL WFE320M0EB1 "Arrived onsite for customer complaint of freestanding range LF Burner not cycling. Removed back panel and found LF infinite switch shorted. Removed and replaced switch,reassembled and tested. LF element works as designed. No other issues found."
Near Austin, TX 78750
Andy
Job Details: 11/26/2019
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site for microwave error code. Tested and inspected unit and found failed UI. Spoke with CS and found part is covered. Ordering part and will return Monday 12/2/19 .; ordrng 1 WPW10420954 (UI)
Near Austin, TX 78757
Andy
Job Details: 11/26/2019
DISHWASHER IKEA IUD7070DS1 Arrived on site for dishwasher not drying dishes properly. Tested and inspected unit and found failed control and heating element. Ordering needed part. Office to schedule as control is expart. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906419 (CONTROL )
Near Austin, TX 78734
Andy
Job Details: 11/26/2019
VENTHOOD WHIRLPOOL WVW53UC6FS Contacted office and found unit is under warranty. Arrived on site for vent hood making loud noise. Tested and inspected unit and found issues with blower fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78732
Andy
Job Details: 11/26/2019
OVEN KITCHENAID KODE500ESS02 "Arrived on site for oven stuck key when boil or hits 550, upon arrival customer informed me that when baking unit will go to boil on its on and gets stuck. Tested and inspected unit and found control and UI will need to be replaced. Contacted office and found that those parts are covered. The way unit is installed will need 2 man job. . Ordering 2 man. Office to schedule return trip. Advised customer not to use unit until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB )"
Near Austin, TX 78731
Andy
Job Details: 11/26/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer with long dry times. Tested and inspected unit and found all operations to be normal, preformed temperature test at vent with vent off and with vent on and found to be within range. Called tech line and spoke with Austin (SR# 7726483097) Made aware of stated issues and what was found was on that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
Near Austin, TX 78750
Andy
Job Details: 11/26/2019
COOKTOP KITCHENAID KECD806RSS01 "Arrived on site for cooktop only working on high heat. Tested and inspected unit and found failed switch. removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78731
Andy
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for refrigerator not cooling, frost, and door closing issues. Tested and inspected unit and found door is not designed with cams and does not close on its own and this is normal operations. Found that unit is cooling properly. Found some frost where cold air comes out of FC. Inspected unit and found this is due to gasket on left side of RC has a big gap letting outside air in. Heated gasket and reshaped to seal properly. Tested unit and all operations are normal. No water leaks present at time of service."
Near Georgetown, TX 78633
Al
Job Details: 11/26/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Called Whirlpool Tech line and spoke with DUSTIN.Advised Dustin SR 7726479237Advised to preform several check.Took temperatures and gotFREEZER TEMPERATURE IS 38REFRIGERATOR TEMPERATURE IS 48.Revealed the evaporator and unit was frosted over.Called office and spoke with DW, who gave me a quote for sealed system..Customer kindly declined the quote due to approximately 40 family members coming to town for thanksgiving.Customer will purchase a new unit.
Near Jarrell, TX 76537
Al
Job Details: 11/26/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to install previously ordered parts .Removed and replaced the IM, adapter, gasket and fan.Reassembled and unit tested as designed.Job complete"
Near Round Rock, TX 78665
Al
Job Details: 11/26/2019
OVEN WHIRLPOOL WOD51EC0AB01 Arrived to inspect double wall oven heating concerns.Tested both unit at the same time and unit operated as designed.Issue not present at this point.Job complete
Near Round Rock, TX 78665
Al
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer with no hot water.Tested the unit and unit has hot water.Issues were within the water heater, not the washer.Unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78626
Al
Job Details: 11/26/2019
WASHER WHIRLPOOL WTW7500GC2 Arrived to install previously ordered part.Removed and replaced the door latch.Unit now operates as designed.All water lines were dry at the end of service.Job complete