"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the freezer, evaporator thermistor and the defrost heater and a harness. Test of the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for missing bottom trim, verified that trim is needed, installed trim, unit is now functioning as designed, job completed"

WDTA50SAKZ1 GP arrived on site to install previously diagnosed and ordered part. Installed the kick plate. No water leaks observed during service.

WCE77US6HS00 GP arrived on site to inspect black foam loose on cooktop. Inspected and found foam insulation exposed on left side of cooktop. Used a razor blade to remove excess insulation.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase, cam, and actuator and tested the unit and found units operating as designed no noise."

"Arrived on site for washer, inspected unit and work area p. Customer explained unit would not complete the wash cycle when in drain and spin. I tested unit and diagnostics and found that the washer would not drain when it had weight in the basket. Replaced the harness and retested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for unit not functioning after install. Arrived onsite for unit not functioning. Customer stated unit was installed and never was able to use due to error. Tested and found unit attempts to fill and errors out. Ran diagnostics and recorded 9/2,8/4, 10/4 error codes. Returning with wash motor, inlet and float switch. Set to return Aug7, preferably After 10 am. ; ordrng 1 W11545764 (Float switch)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking up two 2-3 loads to dry. Tested the air flow from the dryer and was poor. I instructed the customer not to use dryer until they would get the vent checked out. Unit is operating as designed. Job completed."

"Arrived on site to test unit for humming noise, tested unit found noise coming from vent fan, also indicator light on the door is not working, will need to replace con and vent to fix issue, ordering parts office to reschedule ; ordrng 1 W11637583 (Control) and 1 W11504190 (Light pipe) and 1 W11613564 (Console)"

"Arrived on site to replace previously diagnosed console, console was run without, ordering console, office to reschedule ; ordrng 1 W11413567 (Console)"

"Unit A. Arrived on site for oven not heating well. On arrival was informed the issue is not the oven heating, but that all cooktop elements are getting hot, then turning off. I tested the unit and confirmed that the elements are actually cycling and going on / off. This is the design of the unit, and I advised the customer that new ranges are designed to cycle per standards. Unit is working as designed. I also informed the customer to make sure any cookware has to be flat on bottom and can not be concave, or it won't contact the element buttons. CAll complete."

"Arrived on site. Found multiple scratches in fresh food compartment,called tech support sent pictures tech support documented issue per tech support did recommend touch up paint and customer can a,so contact customer service with SR# to resolve issueSR#7736984930Touch up paintW10134625"

"Arrived on site to replace previously diagnosed blowers and controls, replaced parts and tested unit to 350 unit heated up with no issues turned off oven and monitored for 10 minutes, advised customer to pre heat unit to 400 and monitor, customer called within the hour stating that the F1E0 is back and screen is displaying an display error, this was not an issue before and started occurring when display was replaced, intermittent error in console will need to be replaced, ordering console office to reschedule ; ordrng 1 W11600643 (Console)"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint or and found that the unit would not fill with water. Check the valve and found the valve getting voltage, but not allowing water to pass through. Replaced the inlet valve and tested the unit. The unit begin to work and operate as designed. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the door gasket and tested the unit. Could not find any signs of leaking during testing. Advise the customer to keep an eye on the unit and to call back if any other issues persist. call complete.

"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the back wall,of the freezer section had frost/ice on it and the fresh foods section wasnt cooling properly. I tested temps in the FC=6 degrees and RC 39 degrees on normal manufacturing settings. I found no frost on the FC evap cover and a good frost pattern on the coils. I found moisture built up on the inner liner/shelves of the FC door and bottom panel. I checked the FC door,gasket for gaps and once I placed my flashlight inside the FC section, I found gaps in the top right corner and bottom left corner of the center mullion (photos). I placed the unit in diagnostics and tested and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris sent me a text to my cell phone and I provided photos of my findings. Chris advised the file would be sent to engineering for review and provided SR#7736981889. I advised the customer that someone from the manufacturer would contact them within approximately 72 hours with a resolution. No repairs made at this time and no water leaks observed during service, job completed."

Arrived on site to diagnose refrigerator not making any ice. When icemaker is turned on it just clicks and does nothing. Removed cover and found broken wire on door harness going to icemaker. I was able to repair the harness and replaced the icemaker since it wax locked in a twist position for so long it would not straighten out. Unit now working as designed. Repair completed.

"Arrived onsite for previously diagnosed parts. Installed the right and left rail, inspected the rack to make sure there was nothing broken. Fixed the install issue that the unit was in there side ways. Had to fix the mounting brackets that the installer but in wrong. No water leaks detected during installation."

"Arrived on site for no cool fridge . Found both sections room temp. All fans working . Replaced start device . Compressor not running . Ordering compressor,evap, lock ring kit ,r600 kit , service port, uv dryer ,nitrogen. Weigh 3 hrs . Call to set return . No water leaks at this time detected ; ordrng 1 Serviceport and 1 Uvdrier and 1 Locringkit and 1 Nitrogen and 1 R600kit and 1 W11562258 (Evap) and 1 W11582579 (Compressor) and 1 Weigh3hrs"

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest no water entering icemaker,removed connection at hinge tested water fill passed diagnosed defective fill tube heater ordering new freezer door; ordrng 1 LW11026425 (Freezer door), states that autho needed"

Arrived onsite for a washer that is not spinning/ agitating. Upon inspection I found that the belt had falling off of the motor and cam. I put it back on ans tested the unit several times and found unit operating as designed.

"Arrived on site to diagnose refrigerator that was not making ice. Customer advised me that the unit does make ice, just very slowly. I examined the icemaker and confirmed this is the slow producing twist tray type, that does have a long cycle and harvest time. Customer also had me check out the door and confirm if it was scratched or if that's the design. Based on the lighting you can see noticeable swirl patterns from the coating process, but not any damage. This is how the unit was made and not actually any damage, just how the light hits it. Unit working as designed. Repair completed."

"Arrived on site and inspected refrigerator and found no ice production for lower icemaker. Attempted to cycle it and motor is jammed. Replaced icemaker and it cycled on its own and filled with water. Customer is also experiencing chatter from water dispenser. Will need to bring back an in-line pressure regulator to correct this, job complete.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (PEX line)"

Arrived on site to diagnose ice machine making loud grinding noise when running. Confirmed that the external drain pump was always running and screaming. Replaced external drain pump. Found new external drain pump is DOA and will not pump out water. Reordering external drain pump. Customer also ordering a new water supply line since existing one was dripping. I shut off the water going to the ice machine until we can return. Will return on 8/7 to install. ; ordrng 1 W11539855 (External Drain Pump)

"KUIX535HPS00 GP arrived on site to inspect ice maker production issues and noise. Inspected the unit and found water overflow in the reservoir and the drain plug loose. Removed and replaced the recirculating pump, cleaned out the reservoir and tested the unit. Operational test successful. Advised customer of use and care. No water leaks observed during service."

"Arrived on site for not operating. Upon arrival, ran diagnostics and got error code F7-E1 wash motor not operating. Ran automatic cycle, found correct voltage at motor, just not operating. Need to replace sump and motor. Replaced sump and motor W11460946 and test unit. Unit is operas designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered parts. Replaced Rc door W11390070 and name badge W10839793. Unit is operas designed. Job complete

"Arrived on site and found ice machine is off after turning power back on found it filled properly, compressor is running and evaporator plate is getting cold, condenser fan is running and recirculating pump is running and cutting grid is working. Dont see any issues, job complete"

"Arrived on site for washer leaking oil, inspected unit and work area. Customer explained they moved around the washer and when it was moved there was a oil stain on the floor. I tilted unit backwards and inspected the gear-case and found the seals had failed and oil was all over. Replaced cover, gear case, actuator, belt, capacitor and cam kit. Unit is now operating as designed. No leaks where present during service. Job completed."

Arrived on site for gas smell under cooktop when not in use . Found connector on regulator at shut off side leaking . Found leak with liquid detector. Tightened down connection. Re test connections. All checked normal. No bubbles . No leaks detected at this time. Job complete

"Arrived on site for fridge making a chattering noise . Ran diagnostics,fans are operating normally . Found dampner is chattering when opening . Replaced dampner , unit is now operating properly. No water leaks detected at this time . Job complete"

"Arrived on site to inspect refrigerator ice maker with ice getting stuck. Upon further inspection, the customer advised that the ice maker is making ice but cubes continue to get stuck just behind the motor housing. I inspected the ice maker and found the first time just behind the motor housing is mis-molded and sitting higher than the others causing ice cubes to get hung up on it and stuck in the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for outer door warped on bottom. Replaced outer door. Found cabinet panel is not properly installed to outer door. Cabinet panel is just hanging on outer door panel. Showed contractor screws need to be put through door on all four corners and screwed into cabinet panel to squeeze panels together and close all gaps. No leaks detected. Job complete.

Arrived onsite and found unit operating with noise from pebble lodged in the track. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site to install previously ordered part. Replaced UI. Test unit and is operating as designed. Job complete

"Arrived onsite for unit door not aligned. Upon arrival inspected unit. Customer stated left, small oven door was not closing properly. Tested and found as door closed the door would have a slight pull to the side before closing into place. Replaced both hinges and unit was still closing about the same. Called tech line for assistance SR#7736978101. Tested auto close springs and the door does close properly. Tech line notified that as long as door closes the functionally is not affected. Tightened screws to make sure unit is secure. Job complete"

"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, the customer advised that approximately three weeks after the previous repair, the water began to slowly dispense again. Customer advised that since they have a water filtration system in the home, they removed the filter and installed the bypass and its been working since. I recommended they leave the bypass in the place of the filter as long as they have the filtration system. Customer advised that the unit is cooling just fine and had no other concerns. No water leaks observed during service and no repairs needed at this time. Job completed."

Arrived on site to test unit for not responding. Replaced bad thermal fuse. Unit now working as designed. Job now complete.

Arrived on site for dishwasher leaking from door . Found vent gasket not installed properly . Reinstalled vent and gasket . Reran diagnostics no leaking at this time . Also found door flopping open . Right side spring had come off bushing . Reinstalled spring . Door functioning properly. No other leaks detected at this time. Job complete

"Arrived on site and found dryer is not showing any power at terminal, took 1 picture. Found AFCI breaker for dryer is tripped, after resetting it dryer up is working properly, job complete"

Arrived onsite and replaced the compressor due to prior part replacement being bad out of the box. Pulled vacuum and Charged with 4.5 oz of r134a Advised customer on repair. All checks good. Unit is now running properly.

"KOCE500ESS20 GP arrived on site to install previously diagnosed and ordered parts. Upon removal from the cabinet I found both sides and the back of the floor that supports the oven had fallen off causing the oven to have no support to hold it in place. Examination of the support boards and floor showed that the boards were tacked together with brads. Could not place unit back into cabinet. Oven was left on the floor. Advised the customer of my findings and they attempted to contact contractor to fix the situation. Once machine is reinstalled, if the problem persists, the customer will contact. Power left disconnected."

Arrived onsite for previously diagnosed parts. Installed the front cover of the door. Ran the unit in diagnostics mode and it completed the cycle. No water leaks detected during service.

"Arrived on site for making loud noise. Upon arrival inspected unit. When turning drum by hand can hear grinding at blower wheel area. Disassembled unit and found motor has failed causing damage to blower wheel, blower housing and rear bulk head. Uploaded picture on SD. Ordering blower housing and bulk head and returning with wheel and motor. Office to reschedule ; ordrng 1 WP8577230 (Housing) and 1 W10828905 (Bulk head)"

Arrived on site for upper rack not spraying . Customer had figure rack had slipped down due to stop had fallen out . Customer fixed themself . No diagnostics no service needed .

WFE975H0HZ2 GP arrived on site to install previously diagnosed and ordered part. Removed and replaced the front left burner. Assisted the customer in connecting their unit to wifi. Tested the unit and its operating as designed.

WDT970SAKZ0 GP arrived on site to inspect odd digits on display. Inspected the unit to verify customer complaints. Removed and replaced the ui and console. Tightened the handle and leveled the unit. Ran diagnostic test and the unit operated as designed. No water leaks observed during service.

Add-on site for a washing machine that is making a grinding sound as the unit agitates. Inspected unit and work area. Did confirm the customers complaint and found the cam grinding when it was attempting to agitate. Checked underneath the washer and found that the new gear case installed was faulty and was able to slide the bottom driveshaft up and down. The unit will need a new gear case and cam for repair. Ordering parts and rescheduled the customer to 8/1.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam)

"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. Compressor turns on buzzes, then after a few seconds, pulls too many amps and shuts off. Need to replace compressor. Ordering compressor, access valve, R600 kit, nitrogen, Uv drier, and 2 hr weighed time. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11574734 (Compressor)"

Arrived on site to install previously ordered part. Upon arrival contacted techline for assistance. Tech went over specifications for this unit and said the convection fan operates after oven has been preheated for 5 minutes. Allowed unit to preheat. Fn kicked on at 4 minutes and continued to operate as designed for duration of convection bake is being operated. Tech gave SR# 7736963833. Job complete

Arrived on site and inspected range and found heating element has failed. Customer also has trouble getting front left burner to ignite on cooktop. Will bring back burner head and cap; ordrng 1 W11443594 (Lf burner kit) and 1 W10779716 (Bake element)

Arrived onsite for loose door and found right hinge spring dislodged. Repaired by installing the hinge spring to its correct position. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for a washer making a loud grinding noise. I did a visual check of all the drive parts and found them all good. The customer stated it happens when its in the rinse cycle. I found no stored error codes. I ran the diagnostics cycle and the machine completed the cycle and worked as designed. The customer had a video and it sounds like an extra loud alarm when the clothes are finished. I ran a quick wash cycle with a load of sheets and tested it. I found the washer making the grinding noise when it went into a spin. I found the actuator not traveling far enough to engage the cam correctly and causing a grinding noise. I replace the cam and actuator then ran the quick wash cycle again. The machine went into its second spin cycle and was working as designed sounding normal. Call complete.

Arrived on site to diagnose oven with F2E1 stuck key error. Swapped out console to resolve error. Tested with new console and found all functions working as designed. Repair completed.

"Arrived on site for a refrigerator that has a Louis Gasket. Inspected unit and work area. Found the upper left-hand corner of the freezer not sealing properly and causing frost inside the freezer. Removed the door and found the left side bracket not shutting all the way, causing the issue. Replaced the bracket and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for a wall oven with the control panel not working. Ms stated the selections are not recognizing touch sometimes and then it starts working again. The control panel needs to be replaced. Ordering W11600370 control panel. Office to RS.; ordrng 1 W11600370 (PANL-CNTRL)

Arrived onsite for a venthood with the blower not working. The customer stated the blower works fine but when you make a selection sometimes it doesnt respond to touch and other times when you make a selection a different selection turns on. The UI control needs to be replaced. Ordering WPW10716813 UI control. Office to RS.; ordrng 1 WPW10716813 (UI control)

"Arrived on site for ice maker intermittently making ice, over filling ice bucket with water and getting stuck in bucket. Upon arrival confirmed failure. Found ice bridged together indicating I.M. Is over filling. Tried running harvest cycle and found it took 40 minutes for I.M. To complete harvest. Also found inlet valve had power sent to it for over 9 seconds and over filling I.M. I check3d resistance lvls between each end of P2-2 harness to ice maker sporadically jumping between 0.5-70.3 ohms and causing ice maker to stall constantly through harvest. Called techline and spoke with Roy sr#7736965767. Was instructed u it could have possible dc load failure causing issue or unit had a failing hv control. At time of service I could confirmed any dc load failure due to inconsistency. Unit could have possible wiring degradation in liner as well. Will need office to report findings that unit will need a new Hv control, and all other dc load parts as well as new inlet valve. Ordering WPW10226427 power supply control, W11035835 hv control, W11334745 motor, w11529245 ice box motor, wpw10349187 valve, w11029433 harness.; ordrng 1 WPW10226427 (Control) and 1 W11035835 (Control) and 1 W11334745 (Evap Motor) and 1 Needsautho! (Needs autho!)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, removed top of evaporator cover and found shorted molex connector for heater causing defrost issues, fan blade is ceased with ice, will need to replace heater harness assembly, thermistor, control, evaporator motor and UI on return visit, advised customer to unplug unit for 24-48 hours before our next arrival office to reschedule ; ordrng 1 W11518204 (UI) and 1 W11650662 (Heater harness assembly) and 1 W11558182 (Control) and 1 W11559968 (Evaporator motor) and 1 WP2169142 (Fan blade) and 1 WPW10384183 (Thermistor)"

"Arrived onsite for a wash at is making a loud noise when in spin. Upon arrival I found out that the unit was a stacked unit. Upon inspection I found that when the unit reaches high speed spin it will make the noise described by the customer. I suspect the shock as the cause of this, Due to the unit being stacked I am ordered a 2man and having the office reschedule ; ordrng 1 2man (2man)"

"Arrived on site to replace previously diagnosed front right igniter, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new basket, soaker nut,and agitator and tested the unit in quick wash and then in drain and spin and found unit operating and as designed. No leaks"

"Arrived on site for compactor not allowing door to stay locked in place and latch to pop out and cause door to get jammed. Upon arrival confirmed failure and inspected container. Found container spot wields breaking free and warping container which led to latch popping off and drawer getting stuck. Will need office to reschedule once Availability of parts is known, W11670733 container, 675379 latch. ; ordrng 1 W11670733 (Container) and 1 675379 (Latch)"

"Arrived on site and found ice machine is off, Found it is not filling with water, removed water filter and water pressure is now good and filling properly. Also found cutting grid is rusting again, replaced it. Water comes from a well, recommended that homeowner have water inspected, job complete"

"Spoke with customer before arriving on site. customer stated that unit was working and they no longer needed service, call complete"

"Arrived onsite for parts melting. Upon arrival inspected unit. Found rack failed and melted. Called safety team to document. Unit still in warranty, recommend replacing rack. SR#7736909394. Job complete"

Arrived on site for range to inspect for gas leaks. I bubbled check all connections and found no gas leaks. Uni is operating as designed. Job completed. I contacted Whirlpool safety and spoke to Laquisha Sr#7736801467

WTW5057LW0 GP arrived on site to inspect washer not working. Found unit disconnected in garage. Hooked unit to extension cord and outside water source for testing. Found the following error codes: F9E1 (long drain fault) F2E3 (acu). Cleared the codes and ran diagnostic test and unit failed after the valve tests (no agitate or spin motion). Checked underneath the unit and found the capacitor with a hole in it and leaking fluid. Replaced capacitor with one from truck stock for testing. Reassembled and tested the unit and and received error code F7E1 (tachometer missing or wrong signal). Ordering parts for follow up service. Left unit disconnected.; ordrng 1 W11481722 (Shift actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor)

"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank. I pulled the unit out and tested voltage at the outlet and got 0 volts. Checked the breaker at the outside breaker box and found the breaker turned off. Cycled power and retested voltage and got 245V. Plugged unit in and tested and unit is operating as designed. No repairs needed at this time, job completed."

Arrived on site and found both new panels are also dented will need to re-order; ordrng 1 W11491749 (Panel) and 1 Wpw10460919

"Arrived on site to diagnose dishwasher that was reported to be not running the heating element. Customer let me know the inspector said the heater doesn't seem to be coming on, but they have had steamy dishes after normal cycles. I tested the unit and found no error codes saved. Ran diagnostic and verified some heat from the element. No failure found. Repair completed."

Arrived onsite and found cooling issue complaint. Determined cause to be defrost failure. Customer will defrost unit so updated defrost harness heater assembly can be replaced. Returning to repair on Friday August 4th. ; ordrng 1 W11650660 (Heater)

"Arrived onsite for a refrigerator that is not cooling in bother sections. Upon arrival I found the unit unplugged I plugged the unit back in and the compressor kicked on for 10seconds and then turned off I used a known good inverter to test and found that same which points to the compressor being the issue. I am ordering the ss, compressor, and fc evap and having the office reschedule ; ordrng 1 W11291123 (EVAPORATOR) and 1 W11592010 (COMPRESSOR) and 1 Ss (Ss) and 1 Accessvalve (Access valve)"

"Arrived on site to inspect ice machine shutting down intermittently. Upon further inspection, I found the bin full of ice and the unit had paused making ice due to the amount of ice in the bin. I cleared some ice away from the thermistor and removed the reservoir cap to allow water to flow into the external drain pump and tested. The unit operated as designed. I placed the unit in diagnostics showing no error codes and tested and the unit continued to operate as designed. Based on the information provided by the customer and the possibility that the external drain pump is in the beginning stages of failure, I pulled the unit out onto my floor protector and removed and replaced the external drain pump and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."

Arrived on site for oven Tripping breaker. Upon arrival test cooktop and is good. Ran bake and broil and breaker Tripps. Customer has just had breaker replaced. Need to replace bake and broil elements. Ordering bake and broil elements. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W10856603 (Bake element)

"Arrived on site. Per tech support replaced defective icemaker,installed new icemaker ran harvest test passed ran fill test passed."

"Arrived on site for all cook top burners operate but breaker Tripps when oven is in use. Operated bake cycle and unit Tripps breaker. Ran broil and does not trip breaker. Found unit is tripping break when broil assists bake with preheating. Based on previous issues with same model, Techline recommended replacing both bake and broil elements and has resolved breaker tripping issues with this model. Ordering bake and broil elements for replacement. Office to reschedule ; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

Arrived onsite for concerns about low water and wear on clothing. No error codes and tested. Unit is operating properly within design specifications. Advised customer on findings. Customer not satisfied with design specifications and theory of operation. Unit is operating as designed with no parts or function failures.

"Arrived on site to replace previously diagnosed parts to resolve several issues on unit. Replaced shield, cam and belt to resolve the motor related issues and damage. Replaced tub ring to resolve a leak. I also pointed out that the customers main leak source is the drain hose has no clamp on it, and has a hanger tied around it allowing it to leak. Advised to replace that hangar with a worm clamp. Repair completed."

Arrived on site and inspected ice machine and found it is not installed installer tried to use entire supply drain hose (which is 4 feet long without adjusting length) on the floor drain. Explained to builder only about a foot is necessary and for ease of adjustment and installation an access panel should be cut into cabinet wall that will later be hidden by the drawers. Job complete reported to tech line 7736969529

Arrived on site and replaced previously diagnosed orifices. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site ,replaced reservoir and water valve . Ran IM fill and dispenser fills . No water leaks detected at this time. Job complete"

Arrived on site to test unit for RC compartment not cooling properly. RC was 50 degrees set to 33 on arrival. FC was 2 degrees set to 0. Found FC and RC evap motors working as designed. Ideal frost patterns developed on both evaps in service test 4. Checked p8-1 to p8-2 at control and found RC evap thermistor is reading at 22 degrees after having evap exposed for 1hr and doors open. Documented findings with Techline and agreed RC evap motor assembly needs replaced. Scheduled for 08/03. SR#7736966161; ordrng 1 W11087438 (RC evap motor assembly)

"Arrived on site ,replaced door panel. No other issues found . No water leaks detected at time of service. Job complete"

Arrived on Site for dishwasher needing previously diagnosed control and owi sensor. Upon arrival reconfirmed complaint and installed both parts. Reverified unit had stable 120 vac and was properly polarized however when shutting off the breaker I found unit is tied in with microwave breaker and dishwasher needs to be on its own dedicated circuit per installation and tech sheets. Found dishwasher is working as designed without shutting off intermittently. Call complete

Arrived on site to test unit for little/no water dispensing. Found water flow from wall balance was very slow. Hooked water line up to separate valve with better pressure/flow and dispenser working as designed. Advised customer to have water softer company correct water flow as they are the ones who installed new wall valve. No leaks detected. Job complete.

"Arrived onsite for inspection after thawing. Upon inspection Found upper drawer gear rod out of place on right side, not allowing door to close properly. Disassembled and secured rod. Door is now closing properly. Found small gap in seal on corner. Used heat gun to mold to fit. Unit is now functioning properly. Job complete"

"Arrived on site to test unit for rust on doors, tested unit found rust on FC door and RC, customer stated that rust was on it from day one, replaced RC and FC door and name plate, molded gaskets into place with heat gun, customer approved doors job complete"

"Arrived on site and inspected refrigerator and found ice production is good but cubes are small. Found water pressure at the Spencers also week. Removed Water filter and pressure is now correct. Recommended replacing water filter. Water supply is also from an RO system but should be at a constant pressure. Ice cubes should now be normal size when produced, job complete"

Arrived on site for 8-4 error code . Found unit in overflow safety mode . Found soap residue in drip tray . Advised on customer on cleaning cycle . Ran diagnostics and normal test several time to flush excessive soap out of tub . No leaks detected. Suds resending . Ran clean cycle for customer . No water leaks detected at this time. Job complete

Arrived onsite fir a refrigerator with a door handle that is falling off. Upon arrival I found that this was true and the handle could not be tightened back down due to one of the setscrews use being missing. I replaced the handle and found unit operating as designed.

Arrived onsite for unit having error code and not functioning. Upon arrival inspected unit. Found unit selector knob blinking. Called techline as previous recommendation did not resolve issue. Spoke to Chris SR#7736897860. Knob was blinking 3-3 but unit needed to be put in diagnostics to reveal error. In diagnostics found error was actually 6-6 electronic communication error. Replaced control. Tested unit and unit is now functioning properly. Job complete

Arrived on site and replaced previously diagnosed FC door. Sealed liner with silicone. Unit now working as designed. Job complete.

"Arrived onsite for a washer that is not spinning. Upon inspection I found that the drain pump was good, the gearcase was good and the latch was good. Upon further inspection I found that the connector at the motor was loose and no making good contact I corrected this and tested the unit and found unit operating as designed."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised they had run the refrigerator for the past two days and that they put a bottle of water inside of the freezer. They advised that water bottle has never frozen. Took the evaporator cover off and found a partial frost pattern, but did not see a complete frost pattern. Took an amp draw off of the compressor and found it running at .530 A and extremely hot to touch. Spoke to JC and was advised that the heat issue would be with a leak or with a weak compressor. ordering all sealed system components in the office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule for first visit of the day and for three hours due to multiple sealed system components and the unit being in the garage. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier) and 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 Cnote (Unit is in the garage and will need 1st appointment of the day)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door panel being damaged and the unit needing to be leveled, I removed and replaced the outer door panel and shimmed the unit and tested. Unit is operating as designed and the door is closing properly. Job completed."

"Arrived onsite for a washer that will not drain, upon testing the drain motor though the harness I found that is was testing within spec I tested tested the pump itself and found it good, I tested the lid lock can found that it was also good. I the checked code and found F1E1. MAIN CONTROL FAULT F1E2. MOTOR CONTROL FAULT F3E1 PRESSURE SYSTEM FAULT cods stored. I am ordering the control, motor, and pressure switch and rescheduled for 08/03/23; ordrng 1 W10480177 (CCUASM VMW CL-120V, WTW4) and 1 WPW10677715 (MOTOR-DRVE) and 1 WPW10268911 (SWITCH-)"

"Arrived on site to replace previously diagnosed harness and console. Found voltage to control is correct but not sending voltage out to console, light and other components. Powered J8 connection from separate power cord and console powered on with no issues. Recommend replacing faulty control. Office to reschedule. ; ordrng 1 W11261167 (Control)"

"Arrived on site to inspect refrigerator not cooling intermittently. Upon further inspection, I tested temps in the RC=38 degrees, right FC=4 degrees and right FC=2 degrees. I found the unit operating as designed. I contacted techline and spoke to Adrian and advised of the history of the unit and the complaint for today which is the same as prior visits. I advised Adrian that the unit is not showing any error codes as it did previously and the customer advised that the unit shut down approximately three days after the last service call and then it began to cool again. Adrian advised that based off previous repairs and previous error code (FAE1), to replace the evaporator fan and advised info was documented to previous SR#7736029067. I contacted the customer and advised of my conversation with tech support and that Im ordering the fan motor. Ordering the evap fan motor and scheduled return service for 08/04/23. No water leaks observed during service.; ordrng 1 W11455373 (evap fan)"

"Arrived on site to test unit for not heating, tested unit found safety valve opening but not gas flow, found that the gas valve is closed, opened and tested, unit is now running as designed, no leaks detected job complete"