"Arrived onsite to replace failed compressor. Verified compressor had locked up. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor. Job complete"

Arrived on site for continued icemaker issues. Upon arrival. Contacted tech for assistance. Explained to tech Adrian all that has been done and findings that keep occurring. After series of test tech recommended replacement of Freezer door. Tech gave SR# 7736996552. Need Autho. Office to reschedule ; ordrng 1 LW11038917 (Black stainless door) and 1 Needautho (Need autho)

Arrived on site for ice maker not making ice . Found wire on grid cutter broken . Replaced cutter . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete

Arrived on site for water leaking. Found fill tube extension not reaching fill cup installed new extension tested icemaker fill passed no leaks.

"Arrived on site for not filling. Upon arrival, ran diagnostics and got error code F6-E2 fill valve electrical problem. Removed lower panel to inspect/ test valve. Found harness to valve is not connected. Secured connection and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived on site for a cooktop. That is not igniting the front left burner. Inspected unit and work area. Removed the cooktop and checked all connections. Found the left front burner igniter barely connected onto the spark module. Connected the fitting and reassembled the unit. Tested the unit and the unit began to work and operate as designed. the customer also requested if there was any way to reduce the burner flame sizes. Used a flat head screwdriver to fix the flame heights of all burners. The unit is working as designed. Call complete.

Arrived onsite to replace motor and capacitor. Replaced parts and tested. Unit is functioning properly. Job complete

Arrived onsite and found unit cutoff shorted. Advised customer on having duct cleaned. Replaced cutoff kit. Unit is now operating as designed. All checks good.

Arrived on site to diagnose oven that was not heating. Examined unit and found igniter failed ans giving off no heat or glow. Replaced igniter and verified proper function. Repair completed.

"Arrived on site ,replaced ice maker . Did power reset ,ran harvest and fill tests . All checked normal. No water leaks detected at this time. Job complete"

"Arrived onsite for dishwasher with no power. On inspection there was power, checked the unit at the terminal block no power. Checked voltage at the outlet no power, went to the breaker box and the was not tripped. I reset the breaker, no change still no power. Informed the customer that the unit has no voltage going to it. Had the customer sign the waiver."

Arrived on site for not powering on. Upon arrival test polarity and is good. Test panel and is not responding. Removed console to test control. Fascia is receiving correct voltage from control. Need to replace ui panel. Replaced panel W11413567. Test unit and is operating as des. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the front burner valve knob stem being broken, I removed and replaced the knob and tested, as did the customer, and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the back lower cover and blower bracket being badly damaged and causing vibration to the unit, I removed and replaced both parts along with the foam insulator and tested. Unit is operating as designed. Job completed."

Arrived onsite and found unit operating with blown fuse and burnt filter board. Blew new fuse upon plug in. Ordering interlocks and switches to repair. Returning with fuse and filter board. ; ordrng 1 W10138793 (Fuse) and 1 W11551761 (Interlock lower) and 1 W11551558 (Interlock upper)

"Arrived on site to diagnose range that was popping breaker. Found breaker was a GFCI. Unit popped breaker on first usage. I tested the unit and it popped the breaker within 30 seconds. When I tried to reset it, the breaker would not reset. Had to wait and disconnect control. Measured Amp and voltages. Amp draw never exceeded 16.3, on a 30 Amp breaker. Voltages and polarity are good, voltage at 122. After resetting the breaker again I was able to get unit to fully preheat in a bake and broil, and breaker stopped tripping. Filled out voltage sheet and advised customer on contacting builder if issue repeats, since all is working properly at this time. Could not get breaker to fail again. Repair completed."

Arrived onsite to replace faulty parts. Replaced weak suspension and harness. Also raised legs. Tested and unit is functioning properly. Job complete

Arrived onsite for unit not starting. Upon arrival inspected unit. Found failed door switch. Replace switch and tested. Found unit not starting. Can hear timer advancing . Ordering start switch and timer. Office to reschedule and will need AUTHO. ; ordrng 1 WP3398095 (Start switch) and 1 WP3979618 (Timer) and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site and replaced lid latch diagnosed by previous technician. After replacement washer will now complete a diagnostic cycle, job complete"

"Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. Confirmed the customers complaint and went to replace the gasket. Found that the gasket was tearing when I was trying to get the gasket on the door, it tore due to issues getting the gasket on the door. I am ordering a new door and nameplate. The office will need return date due to an out of stock and PSP item. ; ordrng 1 LW10912118 (RC door) and 1 W11223753 (Nameplate)"

Arrived onsite for failure to produce ice. Found icemaker harvest motor failure. Replaced icemaker. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for washer not filling/rinsing cloths properly. Upon arrival found no errors. After further testing I found unit filling as designed but unit wasnt agitating properly or getting soap removed from clothing. Tried replacing control but found the same results. Called techline and reported findings (Dereck sr#7736989268). Rescheduled customer for 08/07/23 to complete repairs. Ordering W11195971 stator, W10754448 clutch, W10734521 slider, W11260238 rotor, W11568984 lower harness; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise theyre hearing is the same loud humming noise as previous attempted repairs. I placed the unit in diagnostics and tested the compressor in test 5. In max speed, the unit began to make a loud humming noise that the customer described and recognized. I pulled the unit out onto my floor protector and removed the back panel to expose the compressor. When I moved the compressor or any of the tubing near the compressor, the humming noise got quieter. I adjusted the tubing and using some zipties, I tied the tubing to where it would hold in place and the humming noise got much quieter. I repositioned some mastic from previous repair as seen in the photo taken in SDQuickpic. Also sealed the drain tube at the back of the unit with manufacturer approved silicone. Placed the unit back in its spot and leveled the unit. Retested and the unit continues to be quiet and is operating as designed to the customers approval. No water leaks observed during service, job completed."

Arrived on site and inspected range and found customer is experiencing F1E1 for control board failure. Inspected control board and did not see any issues. A new control board will be needed to correct issue; ordrng 1 W11620481 (Control)

"Arrived on site to test unit for water leak, customer stated its intermittent usually on bigger loads, ran full diagnostics and did not find any leak, noticed from one of the customer photos that the washer was way over loaded, customer states that theses are the usual load size they make, advised customer on proper loading procedures, advise customer not to exceed load size more then 50% of basket capacity, possibility that large loads are responsible for the leak customer was experiencing advised customer to monitor and if issues continue to call us back, at this time job complete"

Arrived on site and replaced previously diagnosed fill tube. Applied permagum around tube entering cabinet. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to diagnose washer making a buzzing sound and not running. Tested unit and confirmed buzzing coming from drain pump area. Found drain pump locked up and not spinning. Replaced drain pump and tested. Verified all working as designed. Repair completed.

"Arrived onsite for MW making a noise. On inspection could here the issue after 1 minute of cook time. The unit was making a clicking noise, I looked at the diode and it looked like it had gotten over heated a few times by the coloration of the diode. Replaced the diode and told the customer to use it and see if the noise comes back. We ran it for 20 miles and no noise. Informed the customer to call if it comes back."

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found valve activating it no water flow, inspected water line and found water valve is closed, opened valve and all functions returned to normal, unit is functioning as designed job complete"

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the right hand side refrigerator door and tested the unit. The unit began to seal and operate as designed. Call complete.

Arrived on site to install icemaker. Tested and its now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to test unit for not spinning, tested unit found shorted fuse, replaced fuse from truck stock W10909685 and tested, unit is now running as designed, job complete"

"WDTA50SAKZ0 GP arrived on site to inspect dishwasher not working and H2O code. Placed unit into diagnostics and found F8E1, F2E1,FAE2 error codes and cleared for testing. Found kinked hose connected to the flow meter from the valve. Unkinked the hose and watched the flow meter spin slower that usual and the unit threw the H2O code. Checked water flow from water line and found it was good. Replaced the valve and tested and the unit operated as designed with no errors. No water leaks observed during service."

WED92HEFC0 GP arrived on site to inspect dryer not turning on. Inspected the unit and found the thermal fuse had gone out. Replaced it and tested the unit with no change. Checked the voltage on the control board and found the relay had burned out. Replaced the control board and tested the unit. Operational test successful. Cleaned lint that was found during service.

"Arrived on site for not dispensing ice. Tested ice dispenser motor not rotating,unable to force rotation diagnosed unit will need augermotor; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"

Arrived onsite for a washer to replace the previous diagnosed parts. I verified the gear case was leaking oil. I replaced the gear case. I also replace the shift actuator because it was saturated in oil. I replaced the cam for the same reason and the teeth were chewed up. The customer stated the suspension and hub were replaced by another company and I found them both in good condition. I calibrated the machine and ran the auto diagnostics cycle and high speed spin. The machine is working as designed. I lowered the leveling feet all the way then leveled the machine. There were no water leaks present at the time of service. Call complete.

MVWB765FW0 GP arrived on site to inspect washer making grinding noise and not powering on. Tested spin cycle and the unit was slow to pick up speed. Fast agitate and there was a grinding noise. Checked the gearcase and found oil on gearcase and rotor. Rotor teeth were damaged. Ordering part for return service. Office to schedule return service. ; ordrng 1 W10754161 (Rotor) and 1 PartAutho (Part Autho)

Arrived on site for gas smell. Upon arrival inspected area. Supply gas is on. Confirmed with electronic sniffer there is no leaks when unit is not operating. Customer states that cooktop is ok but sometimes notices smell of gas from oven when cooking. Preheat oven to 350. Unit preheats and operates correctly with no unburdened gas detected. Contacted SAFTEY team. Spoke to member about not finding a leak. Sr # 7736955548 . No leaks present at this time job complete

"Arrived on site for leaves clothes soaking wet. Upon arrival, ran diagnostics and got error codes F5-E3 unlock failure , F0-E1 old in drum during cleaning cycle,F0-E2 over suds and F5-E2 lock failure. Ran a test cycle and found suds in unit. Inspected dispenser and found lots of detergent residue. Inspected/ test drain and is good and filter is clear and free. Unit is operas as designed. Recommend that customer cleans washer with afresh once a month and to use less detergent. No leaks present at this time. Job complete"

"Arrived on site to test unit for noise, tested unit activated all fans and moving parts but could not mimic any noise that the customer was describing, unit is cooling good and no signs of frost buildup, FC ice maker is making a ticking noise when running a harvest cycle and that is how it operates, advised customer to monitor unit and if the noise returns take videos so the issue can be pin pointed, at this time job complete"

Arrived on site to diagnose oven that inspector said was too hot. Performed a calibration on the unit and found it averaging at 343 degrees. Customer did not want to adjust calibration at this time. Advised on proper way to measure temps. Unit working as designed. Repair completed.

"Arrived on site for fridge leaking . Found leaking from filter head . Filter wasnt fully inserted in head . Instructed on filter replacement . Customer is still having issues with vibration noise . Ordering sound pads, perma gum , shims ,evap motor . Call to set return ; ordrng 2 Fridgecabnietshimss and 8 Soundpadss and 1 Permagum and 1 W11024089 (Evap fan)"

"Arrived on site for ice machine not making ice, upon arrival confirmed failure, upon further testing I found rec. pump was sporadically/intermittently working. Tried checking for 120vac. Found unit jumping between 8-19vac bu5 when isolating harnesses, transformer and controls couldnt find exact failure, will need office to reschedule once availability of parts is known. W11034363 control, WPW10485951 transformer, W11123917 main harness; ordrng 1 W11034363 (Control) and 1 WPW10485951 (Transformer) and 1 W11123917 (Main harness)"

Arrived onsite to replace faulty electronics. Replaced control and tested. Ran harvest test and ice maker did not complete. Power cycled and again failed. Called tech line as ice maker was recently replaced. Spoke to Kirt SR#7736993884. Tech recommended replacing ice maker. Ordering ice maker. Set for Aug. 10th. ; ordrng 1 W11546935 (Ice maker)

Arrived on site to diagnose microwave with F1E4 error for stuck power relay. Tested unit and confirmed buzzing coming from control when plugged in and doors closed. Replaced control and retested. Verified proper function and heating with a cup of water. Repair completed.

Done site and inspected refrigerator and found noise customer is hearing is damper opening and closing. Replaced damper and explained that it will be quieter for a while but noise will come back at some point. Job complete

"Arrived on site to test unit for burner not working properly, tested unit found shorted rear left burner, replaced infinite switch and burner, tested unit, unit is now running as designed, job completed"

Arrived onsite for a dryer that will not heat and wont start. I found the timer locking up and this cause the knob shaft to split and not turn the timer shaft. The timer and knob both need to be replaced at the same time. I turned the shaft with a pair of pliers and tested the dryer. All works as designed. Ordering W11675852 knob. Marking timer as UORV. The timer is the old part number. Office to RS.; O-emld tckt

Arrived onsite for a refrigerator making a loud motor grinding noise. The customer had a video of the RC fan making the noise. I explained that the noise was from it hitting ice. When I arrived the unit sounded normal. I ran the fan and it sounded normal. I found the RC average temp showing 37 degrees. The RC max temp was 70 and low temp was 32. I found some ice build up at the drip pan and some styrofoam causing the water to pool up and freeze not allowing it to go down the drain. I removed the styrofoam and the drain is clear. I ran turned the heater on and found it working as designed. I suspect the styrofoam was causing the water to stand in the pan and getting sucked back into the evaporator and fan causing premature ice and frost. The thermistors measured in range. I found no other issues. There were no water leaks present at the time of service. Call complete.

"Arrived on site to test unit for no Ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker and tested it cycled and filled with water, advised customer to monitor and ice production will resume 24-48 job complete"

"arrived on site for washer, inspected unit and work area. Customers complaint was PF ERROR CODE. Entered diagnostics and only retrieved error code F5E2. Gained access to the control and UI and replaced both. While replacing the control we found the steam vent unhooked from the tub causing rust and maybe moisture in the control. Tested the washer and unit is now operating as designed. No leaks where present at the time of service. Job completed."

Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Did confirm the customers complain and found an F4 E3 (wash motor not running) error code. Ran the unit through diagnostic testing and found that the wash motor would not re-circulate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for washer not draining . Found drain pump harness broken at pump motor . Repaired harness connection with harness sent with prescreened parts . Ran diagnostics. All checked normal. No water leaks detected at this time.

Arrived on site and found noise customer is referring to is valve activation when refilling icemaker. This noise is normal and cant be changed. Documented with techline 7736991677

Arrived onsite for a wall oven with the heater in the microwave hanging down. I found the porcelain support had broken. I was unable to pull the oven out. It will come forward between 2-3 inches and gets stuck. I showed the customer the install instructions and measurements. I also explained the the bottom of the cabinet needs to be solid wood where the entire hole in the cabinet is sealed for proper air flow. The customer is contacting the cabinet guy/installer. Office to RS.; O-emld tckt

"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that the heater is not working. I placed the unit in diagnostics showing error code F7E1-incoming water temp less than 84 degrees/element. I cleared the code and continued with testing. While testing I placed my multimeter on the black wire at the junction box and tested amp draw to the element and got zero amps. I removed the outer door panel and tested the ohms readings to the element and got an open reading. I am ordering the element and scheduled return service for 08/07/23. No water leaks observed during service.; ordrng 1 W10518394 (Heater)"

Arrived on site to diagnose our dishwasher with damage. Found outer door panel only had a bend in it from transport. Replaced outer door panel and verified proper fitment. Repair completed.

"Arrived on site to test unit for no ice production tested unit found RC evaporator completely frozen over and RC evaporator damper is completely frozen over and RC evaporator not defrosting properly, ice maker has a timed ice error but could be related to insufficient cooling in the RC, recommend replacing RC evaporator fan harness and support, user interface, control HV and main control, damper and ice maker, will require 2 hours on next visit, advised customer to defrost unit 24-48 before our next visit office to reschedule ; ordrng 1 W10830278 (Power supply board) and 1 W10843055 (Control) and 1 W10830288 (LED supply board) and 1 W11087438 (Evaporator fan harness) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper control) and 1 W11387386 (User interface) and 1 W11658802 (Ice maker)"

Arrived on site to test unit for getting too hot. Unable to fully test unit as I had to be out of the home by 4. Rescheduled for 08-08. Recommend 2hrs on return visit. ; ordrng 1 WPW10535778 (Door gasket) and 1 W11025151 (Insulation)

Arrived onsite for previously diagnosed parts. Installed the new fc gasket and made sure that it fit without any air gaps. No air gaps were detected during inspection. Freezer is sealing up now. Had to remove excess foam off the freezer door to make the gasket seal properly. Unit operating as designed and no water leaks detected during service.

"Arrived on site to test unit for not operating properly, customer stated that the oven started to spark and smoke came out and would not get any power after it, tested unit found bake element has shorted causing it to break and arc out in the oven, taking out the control as well, will need to replace bake element, control and fuse, called safety to report my findings got authorization to continue with repair sam SR # thats on file ,Ordering parts office to reschedule ; ordrng 1 W11546066 (Control) and 1 WP3196548 (Thermal fuse)"

WRX986SIHZ00 GP arrived on site to inspect freezer not freezing good enough. FC temp = 2. Customer states they considered canceling service because the freezer started working properly but still wanted to get it checked out. Found the unit in defrost cycle upon arrival. No water leaks observed during service. Warranty applied.

Arrived onsite for refrigerator leaking water from icemaker. There is a service bulletin on the icemaker leaking onto the shelf below. On inspection found ice buildup from the icemaker on the shelf below the icemaker. Bulletin says to check the fill tube and if good replace icemaker. The fill tube was good so I replaced the icemaker and called for water. The icemaker filled with water from the service test 45. No more water leaking from the unit.

"Arrived onsite for oven not heating properly. On inspection turn the oven on to 350?. The oven only reached 125? in a 10 minutes. I turn the broil on and it only went to 135? in 10 minutes. I pulled unit out installed the control board, when power was restored the ui never turn on. I pulled back out and found that there was no voltage on L1 and L2 had 122vac. I showed the customer what was going on with the unit. The outlet had to moved so the oven would fit. They spliced a out in and mounted it in the right upper corner. They cut L slot for the neutral when they did not did E was no plate to cover the exposed wires in the original outlet. This not a safe way of connecting the oven. Took plenty of pics of the situation. Customer is going to contact the builder to fix the issue."

"Arrived on site and replaced previously diagnose run cap, belt and cam. Replaced control as a precautionary. Ran diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete."

Arrived onsite and found unit is freezing everything in the fridge. 34f at time of service set to 43f. Replaced the thermistor harness and the ui. Programmed properly and advised customer to observe for proper operation. All else checks good.

"Arrived on site. Replaced defective compressor and drier per tech support vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,adjusted unit no odd noise from unit unit working as designed."

"Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 motor not operating. Ran automatic test cycle. Unit filled correctly, wash motor receiving correct voltage, just not energizing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for excessive noise. Found FC evap motor was vibrating excessively. Removed evap cover and found fan was broken. Replaced broken fan, unit now working as designed. No leaks detected. Job complete."

Arrived on site for not cooling. Upon arrival customer rated that a couple of days ago she was able to turn the cooling on buttons and has not had issues since. Ram diagnostics and all test and components passed tests. Instructed customer on how to remove shelves. Unit is operas designed. Job complete

"Arrived on site to test unit for not cooling, exposed evaporator and found minimal frost with compressor running, failed compressor causing cooling issues, ordering compressor, dye drier, access valve, nitrogen, LOK rig kit and all necessary compression fittings that are needed to fix issue, office to reschedule ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 LOKringkit (LOK ring kit) and 1 Nitrogen (Nitrogen) and 1 W11504434 (Cap tube to drier) and 1 W11506620 (Suction side) and 1 W11504419 (Suction side) and 1 R600 (R600)"

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer advised that the washer does work and just finish out cycles but she does not feel like the unit filled with enough water to actually wash the clothes. She advised that she has had another company come out three times to replace the Control and Valve on this washer and has not seen any difference in her water level. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I did advise the customer that this washer is a low water washer and is pre-programmed based on your cycle selections and water settings. Do you have variances in water level, but that because of the water efficiency standards that are set by the government, the manufacturers hands are tied with how much water they can allow into the washer. Went over the years and care guide with the customer in the unit is working as designed. Call complete."

"Arrived on site for dryer flashing error code . Ran diagnostics for 1-1 error . Dumped water tank and cleaned lower filter . Re ran diagnostics no error code , unit is pumping out and heating . No repair recommend at this time . Advised custome on not too big of a load like big comforter and cleaning lower trap. Collected 162.36 AUTHO U39CW4. Job completed"

Arrived onsite and found unit operating with ignition taking more time on the front left burner more than the others. Found burner head loose and should be replaced. All checks good. Unit is now operating as designed. Advised customer on draft effect on consistent ignition and not over gassing the ignitor.

Arrived onsite for a refrigerator still making noise. I found the condenser lines and cardboard protector buzzing causing the noise the customer was hearing. I added sound pads between the condenser and the bottom of the chassis. I taped the cardboard protector to the compressor pan. I adjusted the condenser lines. I tested the unit ramping the compressor and the noise was gone. I moved the unit back in place and leveled the machine then tested it again. I found the unit working as designed and it sounds normal. I found the toe kick not staying snapped on because it is warped in the center not allowing both outer clips to snap in place. Ordering W10911309 toe kick. Office to RS.; ordrng 1 W10911309 (Toe kick)

"Arrived onsite for a refrigerator that is freezing up at the back of the crisper drawer. We have been to this unit for that same issue several times before. I contacted tech line and aviation them of the situation and was advised to perform Sp#W11092686. Order service kit W11457241 Evaporator Cover a. Tabsb. Screws c. Gasket I ordered the kit and will have the office reschedule Sr#7736985304. I am also ordering the left hand side slider for the crisper drawer as well; ordrng 1 W11233912 (SLIDE) and 1 W10562471 (PLATE-SLIDE,CENTER) and 1 W10562814 (FRONT-PLATE,CRISPER,KA)"

"Arrived on site to follow up on refrigerator that had lost cooling. Checked evaporator ans frost was building on it again. I put the unit in forced defrost and verified heater does come on. I replaced the control since thermistor has been done, and heater is working. I called tech line SR 7736983120. Discussed with tech line that the unit is on an extension cord plugged into the same outlet as the air conditioner, and this is very likely causing the issues with the unit. Found 116v at the plug. Advised customer that they need to install a dedicated outlet for the refrigerator, since sharing a circuit and outlet with the AC is going to cause interference. Tech line recommends unit being on a dedicated circuit before we try any other repairs. Repair completed."

Arrived onsite and found dishwasher not washing dishes due to motor failure. Replaced sump and motor assembly. Unit is now operating as designed. Advised customer on repair.

"Arrived on site and found bulb has burnt out and control board has failed. Also found left mounting screw is stripped. Took picture. After replacing control board confirmed light is working properly. Customer only has a LED bulb and recommended getting a standard incandescent preferably, job complete"

Arrived on site for not heating. Upon arrival test polarity and is good. Ran vent test and failed. Uploaded picture on SD. Found element is fractured. Test fuse and sensors and are good. Need to replace element. Replaced element. Test unit and is operating as designed. Advised customer to have vent cleaned and then continue cleaning at least once a year. Job complete

Arrived on site for dryer not heating properly . Ran temp checks and found dryer not cycling right . Odreing cycle thermostat. Call to set return .; ordrng 1 279834 (Coils) and 1 WP3387134 (Cycle thermostat) and 1 WP338906 (Sensor flame)

Arrived on site to diagnose dishwasher that was not running or powering on. Tested unit and found no response at console. Checked incoming voltage and found 1.2v only at L1. Checked breaker and found breaker tripped. Reset breaker and ran a diagnostic cycle. Unit passed diagnostic cycle with no issues. No error codes present. Foind no water leaks either. Unit appears to be working as designed. Repair completed.

"Arrived on site to inspect venthood leaking grease. Upon further inspection, I found the filters with a large amount of grease trapped in them (photo). Removed the perimetric panel and found a large amount of cooking grease in and around the filter trims. I found no grease anywhere else on the unit. I found where grease had dropped down the backsplash behind the unit (photo). I contacted techline and spoke to Robert and advised of the complaint and my findings. Robert provided a text and I provided photos of the issue. I advised that the customer has only used the unit 3 times to cook bacon & eggs twice and cooked hamburgers. Robert researched the unit on his side and found no service bulletins regarding this issue. Robert recommended placing the unit on high speed while cooking with greasy foods and provided SR#7736977531. I advised my customer of my conversation with the manufacturer tech support and their recommendations. I cleaned the grease from the trims and made recommendations for use and care. Job completed."

Parts not ordered will need to reschedule ; ordrng 1 WP3148952 (Infinite switch lf rr) and 1 WP3149400 (Infinite switch RF lr) and 1 W11594187 (Control)

"Arrived on site. Found wrong part was ordered,ordering correct part ice door motor assembly; ordrng 1 W11189145 (Ice door)"

Arrived onsite to replace faulty UI. Replaced console. Tested and connected to WiFi. Unit is functioning properly. Job complete

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven bake and broil do not work. I tested the bake and could hear the relay on the control pop, but arc from the ignitor. I removed the bottom panel and the warming drawer and found the ignitor connected. I retested and again heard the control relay but not arc from the ignitor. I got the same results with the broil. I removed and replaced the spark module and retested and the unit is operating as designed. I tested the cooktop burners and all are operating properly. I made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher lights not working. Upon further inspection, the customer advised the start button light doesnt work and the left rack stop is missing. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed but the control start light does not illuminate. I found scratches on the top right side of the control panel (photo) from where a mo7 ting screw had been rubbing on the panel. I removed and replaced the main control and installed a rack stop on the left side from my van stock (WPW10082861) and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E4, F7E1, F9E2, FA (10) E2. Cleared the codes and continued with testing. The unit failed to operate properly as the spray arms were not moving except the bottom and it was intermittent which could have possibly caused the unit to leak through the overflow ports into the drip pan bellow causing the F8E4 error. I found water in the drip pan, along with detergent in the water and it had gotten into the float and I could not get it all cleaned out. I removed the outer door panel and found the vent motor extremely hot (FAE2-F10E2). I removed and replaced the vent and retested and at the end of testing, the error code F7E1-sump/motor assembly failure appeared. I am ordering the sump/motor assembly and the float switch and scheduled return service for 08/07/23. No water leaks observed at the end of service. ; ordrng 1 W11416362 (Sump/motor assembly) and 1 W11545764 (Float switch)"

"Arrived on site and verified module and UI were needed. Replaced parts, found elements need replaced. Office to reschedule. ; ordrng 2 W11672688 (LF and LR element)s and 1 WPW10410580 (RR element) and 1 WPW10410578 (RF element)"

Arrived onsite for previously diagnosed parts. Installed the side lights but they still did not turn on. Took voltage at the light and there was only 2.5 vdc. Traced it back to the main light in the rc. Ordering a new main light. No water leaks detected during service.; ordrng 1 W11226500 (Main rc light.)

"Arrived on site for freezer, inspected unit and work area. I installed my gauges to the access valve and drier and I had pressures of 65psi on the low and 93psi on high side. Customer explained unit was not cooling well. I replaced the compressor as it sounded louder than normal and installed new drier. I vacuumed the system for 15 min and then slowed 15 min additional to monitor pressures. No leaks where present so I charged the compressor with 4.6 R134. I asked the customer to allow 32 hrs for unit to cool since its in a garage. Job completed."

"Arrived on site for a washing machine that is still flashing an F4 E1 (wash heater relay open or feedback error) error code. Gained access to the control and checked resistance through the heater and thermistor and found the heater at 20 ohms of resistance, and the thermistor at 20 k ohms of resistance showing both were within range. I checked Continuity through the wire, harness and resistance through the wire harness to those components, while trying to shake the wire harness. Could not find any fluctuations in resistance, or breaks in continuity. I called Whirlpool Techline and spoke to Steve SR# 7736981612. He advised based on my checks that the issue would be with the control since we were able to verify continuity and same resistance on the heater and wash thermistor. I had replaced the control again and tested the unit. Found the unit flash an F3 E2 (Wash NTC open or shorted) error code flash as it was pulling in cold water. I check resistance again from the main control to the Thermistor and heater and found proper resistance. Went ahead and replace the heater and tested the unit again. Still found the same error message popped back up. Went ahead and replaced the control back to the old control to see if I had the same issue. Found that the old control still made the same error message whenever Ive ran it through diagnostics. I called Whirlpool Techline again and spoke to Rob SR# 7736981612. He advised that the only other issue that could cause this is the wire harness, and since we have replaced both the heater with the wash, NTC, thermistor and control twice, that would be the only thing left that we can replace. Ordering the Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11316058 (Wash NTC harness)"

Arrived onsite and found unit lower oven bake wiring had become dislodged and were grounding to the cabinet. Called whirlpool safety team to report findings. Repaired wiring. Unit is now operating as designed. Advised customer on repair. Documented findings with safety. Sr#7736924995

"Arrived on site and inspected dishwasher and found at this time Tub is empty of water. Confirmed valve is not leaking and it is draining properly. Confirmed no water in overflow tray. Found reverse osmosis is sharing drain connection to garbage disposal, And there is no high drain loop. Took pictures, .Explained to homeowner that reverse osmosis company cannot do this and it is filling dishwasher When reverse osmosis purges. Reverse osmosis company will need to use a saddle drain type connector instead, Ran a diagnostic cycle to confirm operation of dishwasher, job complete"

Arrived on site for button issues . Found ui not responding to commands . Found start button on ui board has corrosion . Replaced UI . Unit is functioning normally . No water leaks detected at this time. Job complete

"Arrived on site to test test unit for not advancing cycles, tested unit found no error codes present, ran full diagnostics cycle with no issues, calibrated unit, customer stated that washer would go through wash but when it gets to rinse it stops, recommend replacing water valve and latch and will need 2 hours to run full cycle to ensure unit is operating properly office to get authorization reschedule for 8/7 customer wants a PM appointment ; ordrng 1 W11210461 (Water valve) and 1 WPW10285512 (Switch)"

Arrived onsite and tested unit for noise and found customer concerned about dry pump noise at beginning of cycle. Tested unit. No error codes. All functions operating as designed. All checks good. Advised customer on repair.

"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the display blank and the panel keys would not respond. I checked the breaker and found it tripped. I cycled power and the unit powered on. I placed the unit in diagnostics and checked error codes and found none. I advised the customer that due to all of the construction in their neighborhood, its possible that they might have had a quick surge and caused the breaker to trip or someone turned the breaker off. I found the customer has the Whirlpool app downloaded on their phone and the unit connected to wifi. Unit is operating as designed. No repairs needed at this time. Job completed."

"Arrived on site to replace previously diagnosed latch and UI, replaced parts and tested, unit is now running as designed, job complete"