We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78746
Luis
Job Details: 08/09/2021
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,called tech support per tech support checked recommended connections checked 3way valve
We serviced a
GE DRYER
Model GTDP280ED4WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/09/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
David S
Job Details: 08/09/2021
"Arrived on site for microwave not having power. I inspected the unit and work area. I tested power to the outlet and found good voltage. I gained access to the cavity thermistor and found it working as designed. I gained access to the fuse and found it blown. I inspected the interlocks and found the top interlock stuck in the back position. I pulled the switch forward and used my resettable fuse. I powered the unit on with the door open. When I closed the door the fuse tripped. I opened the door and found the upper interlock stuck in the back position again. I tested the switches and found them failing to change position. I am ordering the upper interlock. I am returning with the mag, cap, diode, and transformer just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11433682 (Interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78132
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for gasket keeps popping out. Replaced gasket, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
"Arrived on site for dryer not heating. I inspected then7nit and work area. The customer stated they already had someone come out and clean the exterior vent. I tested the unit and found it not heating. I gained access to the interior cabinet. I tested the thermal fuse, inlet and outlet thermistat, the hi limit cut off, all checked good. I found the heating element broken.p, and the interior full of lint. I replaced the element and cleaned out the lint from inside the dry. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Robert
Job Details: 08/09/2021
Arrived on job for complaints of refrigerator turning off no lights inside but UI working. Replaced control power board. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID RANGE
Model KDRS463VSS04
Near Austin, TX 78730
Leonardo
Job Details: 08/09/2021
Arrived on site to replace igniter. Found wrong igniter ordering new igniter harness. Office to reschedule. ; ordrng 1 W10763501 (Igniter harness)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS
Near Austin, TX 78704
Leonardo
Job Details: 08/09/2021
Arrived on site to test unit for left front burner not working. Test unit and all burners working correctly at this time job complete.
We serviced a
MAYTAG DRYER
Model MED6630HW
Near Austin, TX 78759
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose dryer that was not running. When you run the unit you can hear control click, but unit not starting. Found thermal fuse open. Replaced thermal fuse and retested. Verified unit is running as designed. Tested ventilation and found bad airflow. Recommended customer contact dryer vent wizard to have vents cleaned. Call complete."
We serviced a
KENMORE FREEZER
Model 253.2804281
Near Manor, TX 78653
Matthew
Job Details: 08/09/2021
Arrived onsite for concerns of freezer not cooling properly. Upon arrival customer notified me of incident leaving door open. Unit had frosted then melted on the floor. Customer turned thermostat off as precaution. Turned unit on and unit began to cool. Recommended monitoring temperature for 48 hrs and to leave cooling on if re-evaluating is needed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78645
Taylor M
Job Details: 08/09/2021
"Arrived on site to diagnose refrigerator not cooling properly in the freezer and refrigerator compartments and not making ice, upon arrival the customer informed me that the unit is cooling properly at the moment but was not before, i took temps in both compartments and found the freezer to be -1 and the refrigerator to be 36?. I put the unit into service diagnostics and found that the fans all checked good aside from the evap fan and the ice box fan is not functioning at all, I gained access and found it to be seized, I am ordering the ice box fan, right bracket assembly and right bracket stop due to a part of the bracket breaking off and returning with the evap cover and both controls just in case to complete the repair. Office to reschedule when the parts arrive.; ordrng 1 W11206828 (Ice boxfan) and 1 W11241268 (Bracket right assembly) and 1 W10795822 (Stop right hand)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78721
Scott
Job Details: 08/09/2021
Arrived on site for washer not powering up . Flipped breaker washer would power up . But if starting dyer it would stop . No heat to dryer . Ran continuity on element and found it grounded to housing . Removed element . Element tested normal . Couldnt find any foreign objects in housing . Replaced element in heater housing . All checked normal. No ground found . Ran both washer and dryer . No longer tripping breaker . Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Luis
Job Details: 08/09/2021
Arrived on site for no ice. Icemaker not running harvest removed icemaker found harness not seated fully into housing installed harness correctly ran harvest test passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 08/09/2021
"Arrived on site ,replaced valve and filter head . Water flow improved . Will also need new filter. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 08/09/2021
Arrived on site replaced door and badge . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Luis
Job Details: 08/09/2021
Arrived on site for damaged door replaced damaged door checked door seal good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
"Arrived on site for Too warm, won?t freeze. Took temps and Freezer 49 Fridge 52. Took an amp draw at compressor and its way off. Fridge will need an SS repair. Ordering new compressor W10507884, UV drier WPW10143759, Service tap coupler W10913906, and coupler W11506635 to return and complete the repair. This will take two hours plus to complete repair. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service tap Coupler) and 1 W11506635 (Coupler (Access Valve))"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of unit not making ice, found failed recirculating pump, ordering pump. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2021
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC section=8 degrees. I inspected the ice maker and found it had stopped mid-cycle. Placed unit in diagnostics and tested and found the ice maker would not harvest. I inspected the harness at the left bottom hinge and found the harness damaged. I am ordering the left FC door and office to schedule return service.No water leaks observed during service.; ordrng 1 LW11026425 (Left FC door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for loud grinding noise when running larger loads. Found cat toys underneath unit. Found a cat toy entangled within motor cover. When heavier loads were ran, tub would drop and push against toys causing noise. Found no signs of gearcase leak or failures. Ran diagnostics, and unit is running as designed. No stored error codes. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78737
Kevin
Job Details: 08/09/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring. Reset actuator and secured it with a tie. If issue happens again will need to bring back a new actuator, job complete"
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
David Z
Job Details: 08/09/2021
"Arrived on site to follow up on oven with control panel freezing up. Removed old panel and checked voltages at L1 and L2. Found voltages consistent and balance, 120-124 v at each leg. Replaced console and retested. Found console responsive and working as designed. Customer advised me that any time steam hits the console it locks up for varied amounts of time. Called tech line and spoke with Austin, SR7731379857. Tech line advice was that we make sure customer knows to cover items that will produce steam. Call complete as unit is working as designed. ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
"Arrived on site for WATER COMES IN AND WORKS FOR A BIT BUT DOESNT THINK ITS REALLY COMPLETELY A CYCLE, IT WILL WATER COMES IN AND WORKS FOR A BIT BUT DOESNT THINK ITS REALLY COMPLETELY A CYCLE. Placed in diagnostics and no error codes came on. Ran through full diagnostics and completed all cycles and heated. Customer stated they will open the dishwasher to add items. When they do this the dishwasher doesnt seem to start up again. Contacted sr tech and they advised to remind customer to press the start / resume button after opening the dishwasher. Customer confirmed they always pressed resume / start after closing it back. Without any error codes and the diagnostics cycle completing as designed we cant find anything wrong with the unit. Asked customer to take a video if it happens again so we could try and diagnose any possible faults it may be having.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78724
Scott
Job Details: 08/09/2021
"Arrived on site , replaced left door . Water and ice dispensing normally . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Georgetown, TX 78628
Chance S
Job Details: 08/09/2021
"Arrived on site for vent hood fan not operating. Upon arrival the customer instructed me that the unit was working fine and she just wanted me to inspect it to make sure it was okay , the unit is functioning properly at this time. Call complete."
We serviced a
WHIRLPOOL OVEN
Model RF362LXTS
Near Killeen, TX 76549
Al
Job Details: 08/09/2021
"Arrived on site and inspected range Start button not functioning.
We serviced a
MAYTAG WASHER
Model WFW85HEFC1
Near Austin, TX 78746
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose washer that is making noise when spinning, also has F8E3 error code. Ran unit and could hear clanking in the back. Removed back panel and found rotor loose. On further examination found the rotor bolt was broken off. Shaft is too deep to extract, unit would need a new tub and basket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Kingsland, TX 78639
Kayman
Job Details: 08/09/2021
Arrived onsite for refrigerator not producing enough ice. Upon arrival I found the FC=-2 RC=38 I found the ice bin a little less than half full. I accessed and replaced the inlet valve due to the complaint and the water hardness in the area. I ran the ice maker test via troubleshooting guide and found the IM cycling and filling as designed. I advised the customer to monitor ice production to see if there is a change. No leaks detected during time of service. Job complete.
We serviced a
GE REFRIGERATOR
Model GSS22JERFBB
Near Bastrop, TX 78602
Matthew
Job Details: 08/09/2021
"Arrived onsite to replace previously diagnosed parts. Replaced main control, dampener and both thermistors. Also cleaned condenser coils in compressor compartment. Unit is functioning properly. Notified customer to monitor temperature for next 48 hrs. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Meadowlakes, TX 78654
Kayman
Job Details: 08/09/2021
Arrived onsite for refrigerator freezing food in the RC. Upon arrival I found the RC=30 FC=0. I found while in diagnostics the thermistors were reading correctly. I could hear the damper making a abnormal grinding noise. I accessed and replaced the RC thermistor harness and damper control. I tested the unit and the damper no longer makes a grinding noise. I advised the customer to monitor the unit to ensure it comes back and stays at proper temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78704
Jacob
Job Details: 08/09/2021
Arrived onsite for unit not agitating or spinning. Looked under the unit and found that the wrong actuator was put on the unit from the factory. Replaced actuator with correct one. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
Arrived on site for washer having error code f7e5. I inspected the unit and work area. I found fault code F7e5 motor fault. I gained access to the gear case and found the actuator had slipped out of the cam. I rescued the actuator to the cam. I ran a diagnostics cycle and found it working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
"Arrived on site for wall oven powering off. I inspected the unit and work area. I found the breaker turned off. I pulled the unit from the cabinets and inspected all wiring. I found some of the wiring lose and not connected properly. I reseated all connections. And reinstalled the unit. I found the UI freezing up and not responding. I put the unit into bake, once it reach 130 degrees the unit tripped the breaker. I checked the bake and broil, I found them in good condition and not shorted. I am ordering the UI, we will install a new UI, control and blower motor when we return. I left the unit unplugged due to the UI not responding and freezing at times cause me to power cycle it. The office will reschedule when we have an eta on the part.; ordrng 1 W11296171 (UI)"
We serviced a
WHIRLPOOL DRYER
Model LTE6234AW2
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of dryer not working, found failed door switch.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of unit not powering on at control or oven but cooktop working, found failed control board, ordering control board. ; ordrng 1 W11528350 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2553WEW00
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for ice door leaking. Replaced ice door kit, removed ice build up and cleared of any obstructions. Tested unit, unit is working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Marble Falls, TX 78654
Kayman
Job Details: 08/09/2021
Arrived onsite for washer not operating and going into auto drain. Upon inspection I found stored error codes for shifter fault and low Voltage detected at main control. I followed the techsheet and found 120 Vac going from control to shifter. I confirmed continuity at shifter harness. I removed the rotor and tried to move the slider but it would get stuck on the inside of the clutch. I also found gear case oil spread around the inner walls and on rotor. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Horseshoe Bay, TX 78657
Brandon
Job Details: 08/09/2021
"Arrived on site for customer complaint of noise issue, and ice not working, found failed ice fan motor, and failed control board. Ordering parts. ; ordrng 1 WPW10675033 (Control) and 1 W10846539 (Ice fan) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL COOKTOP
Model RCC3024GQ2
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for RR switch just spinning. Found mounting screws had fallen off. Replaced screws, tested unit, unit works good. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC500VW0
Near Austin, TX 78738
Robert
Job Details: 08/09/2021
Arrived on job for complaints of dryer not heating. Found airflow was good and heaters working. Replaced Tstat and cutoff.
We serviced a
KENMORE WASHER
Model 110.2002201
Near Austin, TX 78759
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose washer that was banging around when spinning. Ran unit with load and found it banging loudly and moving. Checked gearcase and found no leaking oil or any other damage. Recommended replacement of suspension rods to resolve. Replaced suspension and retested. Verified unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
David S
Job Details: 08/09/2021
"Arrived on site for food freezing in the fresh food section. I inspected the unit and work area. I tested the damper and fans and found the, working. I checked for any air leaks at the ice box and found none. I found the plastic thermistor in the light fixture. Per techline that plastic thermistors needs to be changed out for a brass one. I installed a new thermistor into the light and tested resistance and continuity. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 08/09/2021
Arrived onsite for range spark igniters not functioning. Found all cooktop burners not sparking. Found failed spark module. Replaced module. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fort Hood, TX 76544
Al
Job Details: 08/09/2021
Arrived on site and inspected washer not washing properly. Found the actuator was the issue per service pointer W11531483. Removed and replaced it with truck stock w10913953. Unit now functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/09/2021
"Arrived on site for WHEN CYCLE IS SELECTED, AN HOUR GLASS APPEARS WITH A HAND. THEN TIME RESETS AND UNIT SHUTS OFF. Placed in diagnostics and no error codes came on. Customer explained the hour glass and hand comes on on the screen when you go to preheat bake. Pressing cancel clears the screen and the UI resets. After resetting, you go to preheat bake and the screen shows that it is heating when it isnt. Once this non heating cycle is canceled and you got to preheat again it will begin heating as designed. Called WP tech line and spoke to Austin. Based on the specifics of what the oven is doing we will need to replace the UI. Ordering the UI (W11296171) to return and complete the repair. This new UI is an Xpart.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for not draining. Found drain pump engaging but not draining due to being broken. Replaced drain pump, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Round Rock, TX 78664
David Z
Job Details: 08/09/2021
"Arrived on site to diagnose dryer that was taking several cycles to dry loads. Ran unit and found it is heating, but has no airflow, exhaust is actually pushing back. Removed vent hose and found fistfuls of lint clogging the hose and the vent. Advised customer to discontinue using the unit until they get the vents cleaned and all the lint removed. Unit is working as designed, vents are just blocked. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8800YW0
Near Andice, TX 78628
Lou
Job Details: 08/09/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the unit is leaking water and their finding water on the floor at the front left corner. Tested the unit in manual test mode and tested the valve. I didnt find any leaks on the first test. I manually tested the detergent cup fill and found that water is running up under the tub ring and dripping down the side of the tub and onto the floor. I placed some silicone on the underside of the tub ring where it seals to the tub (photo in SD-QuickPic) and retested. Unit is no longer leaking. I advised the customer of my repairs. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/09/2021
"Arrived on site to test unit for latch not engaging. Replaced lid lock, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/09/2021
Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker not responsive. Checked for voltage and did not get readings. Reed to order and replace complete ice maker assembly including wire harness. Office to reschedule. ; ordrng 1 W10884390 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78735
Robert
Job Details: 08/09/2021
"Arrived on job for complaints of washer not working properly.
We serviced a
GE REFRIGERATOR
Model GYE22HSKFSS
Near Austin, TX 78758
Scott
Job Details: 08/09/2021
Arrived on site for frost building up on lower fresh food section . Couldnt determine with certainty cause . ; ordrng 1 WR17X26326 (Touch pad ui) and 1 WR55X26258 (UI control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78724
Scott
Job Details: 08/09/2021
Arrived on site for ice maker not harvesting . Found freezer light not coming on . Ordering switch bulb and socket . Need AUTHO. No water leaks detected at time of service.. call to set return; ordrng 1 W11396033 (Doos switch fz) and 1 W11043014 (Bulb) and 1 W11447232 (Socket) and 1 Autho
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78703
Luis
Job Details: 08/09/2021
"Arrived on site for no cool. Diagnosed unit will need compressor,evaporator and a uv drier ordering all parts; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W11256565 (Evaporator) and 1 2hrs (2hrs)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM1
Near Georgetown, TX 78628
Chance S
Job Details: 08/09/2021
Arrived on site to install previously diagnosed parts. Upon arrival I disassembled the unit and inspected the entire water flow system. With further inspection I found the water entry valve on the back of the unit to be leaking from the reservoir tube connection. Im ordering a new valve WPW10270395 to be installed upon return to ensure a reliable repair. Office to reschedule when availability of the part is known.; ordrng 1 WPW10270395 (Water valve)
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Round Rock, TX 78681
David Z
Job Details: 08/07/2021
"Arrived on site to diagnose microwave that was dead with no power. Checked fuse and found fuse and wiring good. Checked voltage and found no voltage at the outlet. Ran unit on extension cord and verified unit is powering on and running. Unit working as designed, advised to contact an electrician to resolve. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Cedar Park, TX 78613
David S
Job Details: 08/07/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor running but no frost pattern on the evaporator
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
David Z
Job Details: 08/07/2021
Arrived on site to install previously diagnosed shift actuator to resolve actuator not being seated in cam. Installed updated shifter and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2021
"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and could hear the valve opening up but no water being dispensed. I checked he ice bin and found a few cubes inside. Removed the filter and placed my bypass in the filter head and retested and water dispensed. Placed the filter back in the filter head and tested again and the water dispensed and the ice maker began to harvest then dispensed water into the tray. I found the filter was not fully inserted into the filter head. The filter being used is an off brand filter and I recommended that the customer use Whirlpool certified filters. Customer will use off brand filter since its new and replace it with Whirlpool Everydrop filter when this one is expired. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
David S
Job Details: 08/07/2021
"Arrived on site for fridge deli draw being stuck. I inspected the unit and work area. I found the rc evaporator cover completely frosted over. I put the unit into diagnostics and ran test 38 I found the freezer defrost heater coming on. Because of the amount of ice build up I am ordering shims, drip pan, and rc evaporator cover. I spoke to the customer about defrosting the unit and had the, sign the defrost waiver. The office will reschedule when we have an eta on parts ; ordrng 1 W11457241 (Drip pan) and 1 W11211387 (Rc evaporator cover) and 2 Shims (Shims)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78717
David S
Job Details: 08/07/2021
"Arrived on site for fridge not making ice. I inspected the unit and work area. I found the ice maker not producing any ice. I jumped the ice maker and found it not harvesting correctly. I pulled the ice maker out and found the ice maker I was sent with requires a different harness, and did not come with the replacement harness. I am ordering a parts research to find a replacement harness that will work with the new style ice maker.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Round Rock, TX 78664
David Z
Job Details: 08/07/2021
"Arrived on site to diagnose dishwasher that is running longer cycles and not opening the soap dispenser. Ran unit through diagnostic mode and found no errors, and unit properly operating in diagnostic. I checked the sump of the unit and found a large buildup of food and hard water, almost completely obscuring the slots the turbidity sensor utilizes, resulting in the OWI not being able to read clean. Advised on cleaning measures. Removed and scrubbed OWI. Unit should be working as designed once a thorough cleaning is done.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78750
David Z
Job Details: 08/07/2021
Arrived on site to diagnose refrigerator that was not allowing the filter to be removed. Checked unit and found the housing top bracket had popped out and wasnt allowing the lever to lock into the filter. Removed cover and secured top clip with a small amount of adhesive and a piece of foil tape. Retested and found filter is now locking in and out as designed. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAF10
Near Round Rock, TX 78681
David Z
Job Details: 08/07/2021
Arrived on site to follow up on refrigerator not producing ice. Installed new icemaker diagnosed by previous tech. Installed new icemaker and ran cycle test. Verified unit is cycling and filling. Unit now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Pflugerville, TX 78660
David Z
Job Details: 08/07/2021
"Arrived on site to diagnose dishwasher that is throwing an error code and not running. Tested unit and found F8E4 error for float switch. Removed float switch and found water in the drip tray. Removed water. Ran unit and verified unit is working as designed. Advised customer on reducing detergent usage, there are signs of over suds causing the unit to suds over the tub bottom, triggering float and error. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
David S
Job Details: 08/07/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Liberty Hill, TX 78642
David S
Job Details: 08/07/2021
Arrived on site for ice maker not working. I inspected the unit and work area. I found fill tube was frozen over. I removed the fill tube and silicone sealed it back into the 7nit. I tested the ice maker and it now harvests and fills with water.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Leander, TX 78641
Lou
Job Details: 08/07/2021
"Arrived on site to inspect washer filling with water slowly. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-no/long fill. Cleared the code and tested the inlet valve and found the cold water valve does not fully open and is not allowing water to flow correctly No water leaks observed during service.; ordrng 1 W11158805 (Valve assembly)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Liberty Hill, TX 78642
David S
Job Details: 08/07/2021
"Arrived on site for fridge not dispensing any water and the freezer door handle being loose. I inspected the door handle and I found the screws holding it in backing out of the freezer door. I found the nut inserts for the door handle siezed in place and not tightening. I inspected the dispenser and found it running slow. I put in a bypass and it was still running slow. I found no kinks in the lines for the fridge. I replaced the filter housing, and tested the unit. It is now working as designed. I am ordering the screws and new handle to fix the door handle from falling down. I am also ordering authorization. ordrng 2 WPW10661886 (Screws)s and 1 W11102443 (Handle)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76708
Jonathan M
Job Details: 08/07/2021
"Arrived on site for a washing machine that?s not spitting out clothes. Inspected unit and work area. Placed the unit in service diagnostics and found an F0 E5 (off balance load) and an F2 E1 (UI stuck key) error codes. Ran the unit through an auto test on the unit ran as designed. Around the unit through manual agitation and high speed spin tests in the unit ran as designed. Tested the water valves and the drain pump and the unit I had no problems. Ran attacked amateur test on the unit and found the unit reading the basket speed. I asked the customer whether this issue was happening every cycle or if it just happened on some cycles. They advised that it only happens on sun cycles and that other cycles will finish out the cycles. I did explain that the most common issues are with loading and because I could not find any faults with the unit, the likely issue was with the loads they were running. The unit is working as designed. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VW0
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2021
"Arrived on site to inspect refrigerator temps.
We serviced a
WHIRLPOOL WASHER
Model LSQ9659PW0
Near Austin, TX 78759
David Z
Job Details: 08/07/2021
"Arrived on site to diagnose washer that was making some noise and had a burning rubber smell. On arrival ran unit empty and checked components. Found no problems present. Checked motor and coupler and found no failures. Checked gearcase for oil, and found no oil or damage to gearcase. Ran unit full of wet towels and rechecked. Found gearcase is not overheating, motor is not burning up or making any noise. Unit appears to be working as designed. Advised to take video of noise if it reappears.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76710
Jonathan M
Job Details: 08/07/2021
Arrived on site for a washing machine that won?t spin out the clothes and is leaving water at the bottom of the unit. Inspected unit and work area. Test of the unit and an agitation test and found the unit clicking indicating an issue with the shifter. Remove the bottom cover and found the shifter not engaged in the cam. Replaced the shifter and tested the unit. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/07/2021
"Arrived on site that?s not completing cycles. Inspected unit and work area. The customer advised that the unit seemingly does not fill all the way and will shut itself off before the unit even washes her clothes. Placed Burnett in Service diagnostics and found an F8 E1 (low/no water detected) error code. Tested the valves and found the cold water valve not pulling in water. Found the water Spicket at the wall had the valve turned off. Turned on the cold water and the hot water and test of the unit again. The unit began to fill as designed. Tested the unit in an auto test in the unit ran as designed. The customer went ahead and loaded a big blanket inside of the washer. I did advise the customer against running bulky loads like that due to off-balance issues.Around the unit and found the cold water pulling in hot water. The customer advised that her plumbing pipes go through her attic. She says that during the summer months that when she runs a path that even if she?s turning on cold water that it will give her hot water. I advise the customer that because of that issue, she would need to adjust her temperature settings due to the inlet water valve having a thermistor on it measuring temperature of the water coming into the unit. I did advise that that will cause her unit to think that there?s an issue with the water temperature and shut it down. Advise the customer to adjust the water temperature in accordance to the incoming water temperature for full repair. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Waco, TX 76710
Jonathan M
Job Details: 08/07/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced lower harness and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Moody, TX 76557
Jonathan M
Job Details: 08/07/2021
Arrived on site for refrigerator that?s making a rattling noise. Inspected unit and work area. Confirm the customers complaint and remove the compressor cover. Found refrigerant line touching up against the back metal cover causing the rattle. Added that sounds pad to the line to prevent any further issue. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near McGregor, TX 76657
Jonathan M
Job Details: 08/07/2021
Arrived on site for or a refrigerator that?s making a clicking sound but not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor not turning on. Replaced the starting device and capacitor and tested the unit. The unit began to run and operate as designed. Call complete.
We serviced a
KENMORE WASHER
Model 110.925972
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2021
"Arrived on site to inspect washer knob not advancing wash. Upon further inspection, the customer advised that theyll set the timer and over time, theyll have to advance it manually. I tested the washer in a rinse cycle and the advanced. I tested in normal wash cycle and the timer failed to advance after agitation. I tested the lid switch and its good. I manually advanced the timer and the unit began to drain and spin.No water leaks observed during service. ; ordrng 1 WP3946475 (Timer)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 08/07/2021
"Arrived on site to inspect range cooktop flames. Upon further inspection, the customer provided a photo of the cooktop flames and they were orange in color. Customer advised that they do not have a humidifier in the home. I tested the cooktop burners and all are operating as designed. I advised the customer that there could be something in their AC unit that is causing the flames to go orange. I provided a video that demonstrated how the flames turn orange when a humidifier was present. Retested the cooktop burners several more times and could not duplicate the issue. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Justin
Job Details: 08/06/2021
Arrived on site for a dryer with the door not closing properly. I adjusted the dryer catch and now it is closing as designed. I informed the customer that heavier items or very large loads can cause the door to open on this unit mid cycle. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Taylor M
Job Details: 08/06/2021
"Arrived on site to diagnose dishwasher getting power but not starting, upon inspecting the unit I found there was a loose connection on the terminal block, I tightened the connection and tested the unit, I found no fault codes and the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
David Z
Job Details: 08/06/2021
Arrived on site to diagnose washer that is banging and making noise when spinning. Customer advised me that they were hearing the unit bang when it would spin. Ran unit and did not see any abnormal banging. Calibrated unit. Had customer load washer to test. Advised on proper loading and to make sure clothes are around the outside to properly balance. Ran unit and verified all is working as designed. No repair needed. Call complete.
We serviced a
GE RANGE
Model JB710SN1SS
Near Hutto, TX 78634
Chance S
Job Details: 08/06/2021
Arrived on site for front right burner only heating to high setting. Upon arrival I inspected the unit to find proper voltage reaching the unit as well as the infinite switch. I gained access to the burners and found a wire coming to the burner from the harness burnt and corroded. I cannot find any information on the harness at this time. Im ordering research for the harness as it is needed for a safe and reliable repair..; ordrng 1 CNote (Need research on right front burner harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS01
Near Austin, TX 78730
Luis
Job Details: 08/06/2021
"Arrived on site for a defective condenser fan motor. Installed updated fan kit,powered unit on fan powered on.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 08/06/2021
Arrived on site to install previous diagnosed parts. I installed a new igniter and gasket. I tested the unit and it is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78746
Luis
Job Details: 08/06/2021
"Arrived on site for ice build up around dispenser. Diagnosed ice blocked dispenser door from sealing,cleared ice build up tested dispenser,dispenser sealing correctly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Manor, TX 78653
Matthew
Job Details: 08/06/2021
"Arrived onsite to replace previously diagnosed parts. Replaced magnetron, capacitor and diode. Tested unit heating water and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78729
David Z
Job Details: 08/06/2021
Arrived on site to install previously diagnosed door to resolve broken harness. Installed door and verified all functions working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 08/06/2021
"Arrived on site to install previous diagnosed parts. Removed failed agitator and installed new. Added towels to unit and ran on normal wash cycle. All tested good , no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78741
Kayman
Job Details: 08/06/2021
Arrived onsite for refrigerator still making humming noises. Upon arrival I found the RC=38 and the FC=-5 I could not hear abnormal noises at this time so I called techline to report and see if they can offer any advise. I also found the tiles to have deep grout joints. Techlines SR#7731439703 drew advised trying to add a foam buffer part # (2162499) I was able to adjust the units wheels to where the noise is gone for now. I turned the cooling settings to recommended. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 08/06/2021
"Arrived on site and inspected new range not heating. Confirmed the complaint and checked voltage at the back of the plugged in unit. Readings were L1/L2=0, L1/N =234 and L2/N was also 234. Unit outlet was miss wired and needs to be fixed by a licensed electrician. Job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Kyle, TX 78640
Brandon
Job Details: 08/06/2021
"Arrived on site for customer complaint of unit leaking, found leak was due to fabric softener tray being dirty and clogged. I cleaned fabric softener dispenser, unit tested good.
We serviced a
KENMORE REFRIGERATOR
Model 58585890
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/06/2021
Ran temps in the freezer and got 3 degrees. Ran temps in fridge and got 33. Thermostat settings were set above the recommended temp, (set at asterisk) so I put them back to recommended setting. Dampener allowing cold air in as designed. No areas of frost found. Based on the customers description we feel strongly that there is not a defrost issue, but a thermostat issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Justin
Job Details: 08/06/2021
"Arrived on site for an ice maker overfilling and spilling out of the ice chute. Upon arrival the customer stated the IM had been overfilling with ice and non stop running. They found it continued to over fill and spill roughly a cup of water onto the floor. They also found the bale arm had came out of the IM. The customer fixed this, and still had the same issue. I checked the temps and found the FC at 4?F, the RC at 40?F, and the IB at 18?F. Upon further inspection I found the IB gasket to the chute was off. I advised the customer this could cause a warm air leak and be melting ice. I gained access to the IM and jumped the harvest. I found the harvest catching itself and intermittently failing. I checked voltage to it and it had a constant 120VAC. I then jumped the fill and found it filling as designed. I removed the IM and found the chute full of ice and the valve weeping. Water had built up in the IM housing and started to corrode the harness. I found the IM, harness, and valve needing replacement.I installed their ice chute gasket back. I then installed all three parts and tested the IM and valve. The IM is working as designed and no leaks were observed at the end of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78759
Luis
Job Details: 08/06/2021
Arrived on site for damaged freezer door. Replaced damaged door checked door seal good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Mustang Ridge, TX 78610
Kevin
Job Details: 08/06/2021
"Arrived on site and found customer is experiencing display intermittent, Removed Control Panel and display and replaced it and ensure the microwave is running properly by heating a cup of water, job complete. control panel W11184551, and control board"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB01
Near Austin, TX 78724
Scott
Job Details: 08/06/2021
"Arrived on site for still having cooling issues in fresh food . Freezer was normal, fresh food was warm . Steamed ice out of air channels . Found evap fan locked up . Replaced evap fan motor . Unit is getting good frost pattern . Cold air is now blowing into fresh food compartment."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78758
Matthew
Job Details: 08/06/2021
"Arrived onsite for washer with door latch issues. Entered diagnostics and found stored error code for failed latch. Ran test and door would not latch, only click. Replaced latch and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/06/2021
"Arrived on site to replace previously diagnosed dishwasher for the sump and motor assembly. I removed the sump and motor assembly and replaced it, I put the unit through a diagnostics cycle and found no fault codes and observed no leaks, the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Lockhart, TX 78644
Noah D
Job Details: 08/06/2021
"Arrived on site to inspect unit for not heating, upon inspection found the units magnetron not activating due to a bad mag sensor. Replaced both mag and mag sensor. All functions returned. Complete"