"Arrived on site for a washing machine with no power. I checked voltage at the wall and found it good. I then gained access to the control and UI. I found good VDC going to the UI, but the UI is not functioning. This indicates a faulty console. When going to replace the new console I found it damaged. Due to this I am ordering the new console to install. The office will reschedule. ; O-emld tckt"

Arrived on site to install new burner caps. Replaced caps test unit and unit test good job complete.

Arrived on site to test unit for not cooling properly. Found compressor was extremely hot and pulling .4amps. Advised customer compressor would need replaced. Advised customer would need to replace compressor filter dryer and install access valve at minimum to test unit to rule out internal refrigerant leak.

"Arrived on site to inspect unit for not cooling in bottom area, upon inspection found the units upper Evap only partially frozen and condensating, ordering sealed system repair. Office to reschedule; ordrng 1 WPW10507886 (COMPRESSOR) and 1 W10570565 (Evap) and 1 WPW10143759 (Uv) and 1 Sealedsystemtechandtwohours (Sealed system tech and two hours) and 1 W11506635 (Access)"

"Arrived onsite for dishwasher not draining properly. Upon arrival found standing water in dishwasher. Ran drain and all cleared. Inspected underneath sink and found RO system installed. Found drainage from RO leading into disposal and when sink is being used the sink overflows causing water to back flow into dishwasher line. Advised customer to run disposal more frequently to avoid backup. If sink is backed up, the unit will have trouble draining. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced left side pantry door and pantry control. All is working properly at this time and no other parts were needed. No leaks were found at time of service.

Arrived on call for complaint of part falling off and rattling noise. The part that fell out is not from microwave and rattling noise not there. Microwave working properly.

"Arrived on site and inspected dishwasher and found it would not run. Removed door panel and disconnected vent motor and dishwasher will now begin a cycle. Vent motor is shorting out dishwasher function. after replacement dishwasher is running a normal cycle and progressing correctly, job complete"

"Arrived on site for complaints of no heat. Found igniter burned out again. Confirmed with customer the house is on natural gas. To ensure the igniter doesnt continue to fail, I am ordering the complete burner assembly. Office to reschedule.; ordrng 1 W10823508 (Burner assembly)"

Arrived onsite and finished repair on unit by replacing main fuse and reinstalling unit in cabinet. All checks good. Advised customer on repair.

Arrived onsite for unit giving the previously diagnosed error. lol at the unit and saw same error code. Need to order a ui control. Ordered part. Office to reschedule ; ordrng 1 W10806890 (Ui Control)

Arrived on site to install updated heating element with new bushings. Installed element. Verified no water damage present and unit working as designed. Call complete.

Arrived on site to install previous diagnose part. We gained access to the bottom of the dryer and installed new feet. Job complete.

Arrived on site to inspect unit for not allowing heat due to a issue with keypad. Upon inspection found the units keypad disconnected but the blower fan did not work. Ordering main control and blower fan to fix issue. Returning with console In case of persistent problem. Office to reschedule ; ordrng 1 W11100513 (CONTROL) and 1 W10921431 (MOTOR BLOWER)

Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete.

Arrived onsite and found unit suspension will be needed to correct week suspension symptom verified in testing. Ordering correct suspension kit. . ; ordrng 1 W10780048 (Suspension)

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit getting water, but the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed.I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10805015 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site and found no ice production, ran test 57 and icemaker cycled properly. Ran test 45 and valve is receiving power button water line to icemaker is frozen. Disassembled icemaker box and cleared ice from line. Ran test 45 again with ice box reassemble an icemaker filled properly. Job complete"

Arrived on site to follow up dishwasher that had leaked after recent repair. Ran unit and found water steadily running out of the sump due to broken retainer on the wash motor. Ordering new sump and motor. Will return with sump and valve. ; ordrng 1 W10837026 (Sump and Motor Assy)

Arrived on call for complaint of no heat to top burners and oven. Checked the voltage and found the terminal block damaged. Replace terminal block.

"Arrived on site. Replaced defective water filter housing,tested water dispenser good water flow. No leaks from dispenser"

Arrived onsite and found unit throwing an occasional f8e4. Made some adjustments and removed packing material causing a water channeling issue. Advised customer on findings. No leak detected during service. All checks good.

"Arrived onsite for ice maker making noise once again. Replaced the ice maker as per last visit from tech line. Tested the water dispenser and water was coming out as usual, did say they did experience the water freeze one time since then but took longer to do so. Called Tech line to report if issue keeps happening for the frozen water dispenser, suggested that if the issue continues, that the temperature needs to adjusted one more time and if it continues then to order a new freezer door. Got sr#7732389965. No other issues at this time. Job complete"

Arrived onsite and found unit fridge door not sealing causing the unit to over cool and freezer some items occasionally. Leveled doors to improve the seal. Advised customer on repair. Provided customer instruct on unit design and operation. And freeze prevention methods for loading the fridge.

Arrived onsite for refrigerator doors not leveled. Upon inspection found doors misaligned. Adjusted both left and right hand side. Unit is now leveled. Job complete

Arrived on site to diagnose a range that has a door not closing properly. Found right side hinge broken and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to replace previously diagnosed power and control board, replaced parts tasted unit, unit did not power on, checked all voltage, everything checked out but when I checked from ground to neutral, I was getting 120VAC, should be at 0 volts, checked the whole harness, did not find any shorted or exposed connections, disconnected all components on unit to find short but still getting 120VAC to ground, disconnected L1 got proper voltage reading , contacted office and was advised to call tech line, presented to them my findings, after further diagnostics with tech line, found 234 olms resistance reading from L1 to neutral, was advised by tech line to order power whip, harness, office to reschedule Sr#7732677502; ordrng 1 W11136133 (Power harness)"

"Arrived on site and inspected washer and found customer is experiencing start button LED blinking and washer appears to be paused after starting a load. The last five loads the customer ran this did not happen. Found saved error code for F5E1 and F0E3 Found scent beads in lid latch that may have been keeping latch from closing. After cleaning this ran test 51 and it completed properly. Also started washer on a normal cycle and it is progressing correctly

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and immediately, the valve began to make a loud ratcheting noise. I removed and replaced the valve and retested and the unit failed to dispense water. Removed and replaced the filter head and retested and unit is operating as designed.No water leaks observed during service, job completed."

"Arrived on site for cooktop Had back right burner on , something popped and smoke of something burning came out of burner. We inspected the unit and work area. We found all the burner head screws rusted, we spoke to the customer about the screws breaking when taking out the burner head.

"Arrived on site to test unit for leaking from left side. Found drain plug on disposal was not removed causing suction from drain pump pushing water past lip beneath door. Removed plug from garbage disposal. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite and replaced ice maker to repair failed icemaker motor. Unit is now operating as designed. All checks good.

Arrived onsite to replace cracked cooktop.Replaced cooktop and tested all burners. Unit is functioning properly. Job complete

"Arrived on site for plastic and grinding noise in tub. Found rear bearing complete failed . Plastic is from outer tub .

"Arrived on site to diagnose dishwasher that isnt washing well and mostly just heating food into dishes. Ran unit and found inlet valve is slow filling. I got the wash motor to come on 1 time, while running diagnostic. Wash motor was grinding and barely moving water.; ordrng 1 WD26X23258 (Wash motor kit) and 1 WD21X24899 (Control)"

"Arrived on site to test unit for grinding noise during agitation, tested unit found failed splutch and worn out belt due to fail splutch, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no cool in RC,tested unit found evap completely frozen over, thermistors out of range, and fan shorted out,defrosted evap with steamer, replaced parts,evap started to develop good frost pattern, unit is now running as designed, no leaks detectedjob complete"

Arrived onsite and repaired unit by seating existing bellow and wire. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for dishwasher not draining. Customer stated that they cleaned filter and put Drano in unit. Performed diagnostics mode and activated drain pump. Found pump getting voltage and activating. Checked drain line and found blockage. Cleared blockage and found unit draining. Ran unit several times to attempt to get all the drano out of unit. Informed customer to not put drano in dishwasher and had customer sign waiver for when working with water.All tested good, no water leaks detected during service."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to spray arms not installed. Installed spray arms test unit and unit test good no leaks present at this time.

"Arrived on site to test unit for condensation buildup in freezer, tested unit found gasket on top left corner has not sealed completely,adjusted bottom hinge with spacer used sealant to buildup gasket in a few corners , the gasket is now sealing, put light in freezer, did not see any light come through, at this point unit is running as designed job complete"

Arrived onsite for refrigerator ice maker not making ice. Upon arrival I inspected the ice maker and found that the water line had frozen over. I steamed the ice out of the line and tested unit and found unit fill and harvesting normally.

"Arrived on site and inspected dishwasher and found door gasket is not attached on the right hand side. Replaced door gasket and started dishwasher on a normal cycle. Observed it for several minutes during the wash cycle and it is not leaking. Sent a short video to KB/AHS of dishwasher running, job complete"

Arrived on site to diagnose potential leak from dishwasher as well as error code. On arrival builder informed me that the float tray was completely disconnected. Once they reattached it and power cycled unit started working for me. I checked for leaks and found none present. Unit is working as designed with no leaks. Call complete.

"Arrived on site. Installed updated ice door motor and ice door,replaced dispenser motor,shaft and holder, tested ice dispenser unit working as designed. ; used 1 Wp2180353 (Ice door), and 1 Wpw10546285 (Motor) from stock"

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the rollers and tension pulley not rolling properly. I removed and replaced the rollers and tension pulley, cleaned the axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

Arrived onsite and determined that the timer is skipping the last drain. No other symptoms.

Arrived on site to test unit and found broken track. Ordering new tracks. No service out there could not call Techline. ; ordrng 2 WPW10460371 (Track)s

"Arrived on site to test unit for squeaking noise, tested unit found noise coming from gear case, replaced gear case, from job 326352, tested unit,unit now running as designed,no leaks detected job complete"

"Arrived on site to inspect unit for not spinning and causing lots of noise, upon inspection found the disposal stuck due to a rock, removed lower part of disposal and removed all debris,

"Arrived on site to replace gearcase, slider and wash plate from previous diagnosis. Replaced gearcase, slider and wash plate. Tested unit and found console was not responding properly. Verified voltage was consistent. Replaced console, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived onsite for unit making a ticking noise when out in a particular mode. Listening for the ticking noise and all sounds normal. Let customer know that when the timer is put into a position to select time/mode, the ticking noise is normal and just readying to be powered on when the start button is pushed. Then once put in the off position then the noise goes away, as the timer is no longer drawing power to run. No issues at this time. Job complete"

Arrived onsite for unit not cooling. Looked at the back of the unit and saw there was ice buildup. Let customer know that it has to be unthawed 24 to 48hrs before returning to service. Rescheduled with customer;

"Arrived on site for cooktop having orange/yellow flame and they are hard to light. I inspected the unit and work area. We explained how to properly light this model. We spoke to the customer about their humidifier can cause yellowing in the flame since introduces moisture into the air, causing flames to not burn efficiently. I also recommend not using covers under the burners as they will restrict air flow. The unit is working as designed job complete."

Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found water poolong between line and dispenser housing. Replaced line and all is working properly at this time. No leaks were found after service was performed.

"Arrived on site. Removed filter drier,installed a uv drier and valve recharged system,checked low side pressure good unit cooling down."

"Arrived onsite for the LEDs out once again. Called tech line, said if the light is out just to replace it and to checked to be sure that the wires are making good connections. spoke with Bruce, got sr#7732669734. Replaced the top left LED in the refrigerator, and all lights came back on with no issues. No issues at this time. Job complete"

"Arrived on site to test unit for inner glass falling inward. Found middle glass pack had screws they were loose causing inner glass to sink inwards. Tightened screws, tested unit, unit working good.

"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that they had their 1 year inspection and the inspector advised that the lower oven temps were too high. Customer advised that they have not had any issues with the top oven and dont use the bottom oven. I placed the unit in diagnostics and checked error codes and found F6E4. Customer provided a copy of their inspection report and I found that the inspector used a thermometer to test. Owners manual page 7 specifically states to not use a thermometer to test temps due to the fluctuation in temps. I removed and replaced the main control and tested the temps in the lower oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. Preheat temps was 388. Next five readings were 401, 321, 386, 324, 359 for an an average temp of 358.2 degrees. No further repairs needed, job completed."

Arrived onsite for ice maker not producing ice. Upon arrival put unit in diagnostics and ran harvest test. Ice maker did not respond. Inspected ice maker and found in inverted position. Power cycled unit and ice maker moved to home position. Ran harvest test again and unit completed full harvest cycle. Ran fill test and unit filled properly. Unit is functioning properly. Customer will monitor. Should have ice production in 24 hrs. Customer will monitor.

Arrived on call for complaint of gas leak. The gas company tagged range for leak of gas regulator valve. Will replace valve on return visit. ; O-emld tckt

Arrived on site to follow up on refrigerator with diminished water flow. Replaced rear valve after hearing it barely passing water. Tested unit and verified unit working as designed.

"Arrived on site for Not Dispensing Ice - Refrigerator. Called to inform customer I was in route and went over job. They explained its also not cooling in the freezer correctly in addition to not making ice. Customer stated they called the office after initial call to have this added to their ticket. Notes do not reflect cooling issues. All door gaskets making a good seal. Tested thermistors and all were within range. No frost over FC evap cover. No frost over RC evap. Took temps and freezer was 27. Fridge temp was 39. With freezer not cooling properly the ice maker will not produce ice. Both fans are running. Tested ice fan and it was running. Removed evap cover to inspect frost pattern. Evap had groups of ice over coils and couldnt see an actual frost pattern. Used steamer to remove ice. Ran heater test and heater turned on to sizzle away ice with steamer. Dried evaporator and ran test 40. After ten minutes still no frost pattern. Reinstalled evap cover and evap fan began spinning as designed. Ordering compressor W11393142, non uv drier W10843121 and will return with FC evaporator assembly W11099748 to complete the repair. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11099748 (Evaporator assembly) and 1 21/2hourjob (Hours)"

Arrived on call to replace previous diagnosed parts. After replacing control and console test buttons.

"Arrived to inspect dryer not starting. Confirmed the complaint and, disassembled and found the broken belt switch was defective and not allowing the unit to start. The thermal fuse and cutoff were both operational. Also ordering the main control. Needs more work.; ordrng 1 W10847984 (Belt Switch) and 1 W11413569 (CONTROL)"

"Arrived on site to test unit for not turning on. Found bad thermal fuse. Replaced fuse, tested unit, unit now working as designed. Ran vent test and u it failed with vent hose connected removed vent hose and unit passed. Showed customer difference in air flow and advised to have company come back out and clear vents better. Also advised customer not to use unit til venting issue is corrected to prevent further damage. Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced hose and went to replace timer. .; ordrng 1 WP3948850 (Timer)

"Arrived on site to diagnose oven that had died during removal of an item from extended cooking. Found thermal fuse was open. Replaced thermal fuse and tested. Verified unit working as designed.

Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed.

Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed. Call complete.

"Arrived n site for dryer not heating. Inspected unit and work area. Performed diagnostics mode and found error F4-E4. Measured incoming voltage and found correct voltage. Disassembled unit and tested fuses and found high limit thermostat opened. Will need to replace fuse kit.Removed failed thermostat and installed new. Assembled unit and tested operation while performing air flow test. Performed test with vent on and found off. Found restriction in air flow due to home venting. Informed customer on venting Unit tested good.

Arrived onsite install properly diagnosed pat. Upon I installed new ice bin and tested unit and found that the bin started in place and auger rotated with no issues. Job complete.

"Arrived on site to test unit for no power, tested unit found 130vac in outlet, tested cavity sensor, checked out, checked fuse on filter board got open, replaced filter board, as soon as I powered on unit, instantly to breaker tripped, unit Has extensive physical damage and some components on the inside are bent due to unit being damaged

Arrived on call for complaint of food freezing in refrigerator section. Found air flow good diffuser working properly. Customer said they changed the thermostat settings and it has been working properly.

"Arrived on site for dishwasher not completing cycles. Ran diagnostics and found the unit will require a wash motor, control and float switch.

"Arrived on site to inspect cooktop grate damage. Upon further inspection, I found the right grate broken (photo). Removed and replaced the grate and tested the burners. All are operating as designed. No gas leaks detected during service, job completed."

Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found icemaker seal failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to test unit for not opening properly. Found unit working as designed and customer was attempting to open while unit was still compacting. Advised customer on proper operation of unit. Noticed unit is hitting cabinets. Advised they need to have installation company correct issues for unit to operate smoother. Job complete.

Arrived on site to test unit for display turning off abs buttons not working. Test unit and found bad console and display board and board. Ordering part office to reschedule ; ordrng 1 W11043339 (Console) and 1 W11120573 (Display)

Arrived on site to diagnose refrigerator that had a mullion that wasnt folding correctly and would contact the other door at times. Replaced with new mullion since springs may have been weak. Opened and closed door several times and verified proper fitment. Unit working as designed. Call complete.

"Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F. Check the evaporator and found a big ice ball on the top left corner where the refrigerator lines come in. Checked pressures and found pressures at -15 psi on the low side and 105 psi on the high side. Attempted to equalize pressures by disconnecting the refrigerator and found both leveling out to 30 psi. Checked with a UV light for any signs of leaks and could not find any at the evaporator or behind the unit.

Arrived on site to install previously diagnosed nameplate. upon arrival install needed part. Call complete

Arrived on site for range not funct correctly. Upon arrival confirmed issue. After further testing I found 250v to control but when bake was activated I found no power being sent to the bake or broil element. Found all four inf. Switchs also failing..; ordrng 1 316455420 (Control) and 1 316354402 (Overlay) and 2 316436000 (Inf. Switch)s and 2 316238201 (Inf. Switchs)s and 2 318178110 (6in burner)s and 1 316282101 (Burner (FR)) and 1 316555800 (Burner (LF)) and 1 Cnote

Arrived on site for microwave needing previously diagnosed control upon arrival installed needed part reassembled and tested unit. Found unit fully functioning as designed including heat8ng. Call complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 at the bottom of the FC section but there were food & drink items at the top of the FC section that werent frozen. Also found the UI missing digits. I removed the evaporator cover and found a large amount of ice at the top of the evaporator. Placed the unit in diagnostics and tested the defrost element and it is operating as designed. Tested the fans and they are operating as designed. I removed the. From the evaporator and monitored the evaporator and it produced a good frost pattern. I recommended that the customer replace the UI due to,the missing digits. I removed and replaced the UI and cycled power and recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed."

"Arrived to inspect newly purchased dryer not heating. Confirmed it would power on, but there was no heat. I checked the 240 volt outlet and got L1/L2=7, L1/N=124, L2/N=7. The issues are with the outlet, not the dryer. Customer did advised he was told the outlet wasnt working properly. Customer needs an electrician to fix the outlet. I even plugged the unit in and checked voltage at the back of the unit and got the same readings. Job complete"

"Arrived on site for arrange that is heating up the cooktop and Consol when used for more than a couple of hours. Inspected unit and work area. The customer advised that usually this isnt a problem but when they seem to bake anything for more than two hours, the surface on the cooktop and the consoles tend to be pretty hot to touch and did not know if that was normal or not. Did some checks on the oven to ensure the airflow is coming out properly and that all elements were working. All checks good. I did go over the user care guide to show them that it is normal and within range for the the unit cooktop and console to heat up due to the direction of the airflow from the oven going out. I gave the customer a couple tips on what they can do to trim down the problem but they advise that it is within range. The unit is working as designed. Call complete."

"Arrived to inspect control beeping and warm temperatures in both compartments. Confirmed the complaint, but couldnt get actual temperatures due to customer having doos opened and I arrived. Due to recent repair I called GC who confirmed this would be a sealed system repair due to all recent installed parts. Also ordering authorization, sealed system, 2 hours. ; ordrng 1 5303918284 (Evaporator Kit) and 1 240550938 (Compressor) and 1 297259515 (Controller) and 1 297286803 (Capacitor) and 1 5303305677 (Dryer Filter) and 1 Authorization (Sealed system tech, 2 hours , authorization), states that autho needed"

"Arrived back on site to install previously ordered parts. Checked voltage at the junction box and even retired the electrical nuts and got 123 volts. Disassembled, unplugged the power supply at the harness and got the same 123 volts. Removed and replaced the door switches, main control with touchpad. Unit still only beeped once and never powered on.

"Arrived on site to inspect water underneath the freezer drawer. Confirmed the complaint and found the drain tube was clogged up and frozen over causing the leaking. Disassembled and used my steamer to clear the drain. Reassembled and unit began operating properly without any leaks.

"Arrived to inspect dryer not powering on. Confirmed the complaint, checked voltage at the outlet and the back of the unit and got 240/120/120. Checked the thermal fuse and it was defective. Removed and replaced it and unit powered on and began heating. Customer satisfied, Job complete."

Arrived onsite to do a check of the drain pump and possibly the heating element as per service pointers. Checked both parts and all checked good. No leaks at this time. Customer wants the panel ordered to see if the new handle will come with the door. Ordered part. Office to reschedule ; ordrng 1 W11416790 (Panel)

"Arrived on site for microwave needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed board. Reassembled and tested unit and found all light, heating, motor functions working as designed. Call complete"

"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found defrost drain clogged. Will need attempt to clear drain line.. Cleared drain line and tested drain . All tested good, no water leaks detected.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and performed a push pull test. During the test, the compressor acted as if it were going to come on and then blew smoke out the access valve. I heard the start device click as well. I replaced the start device and retested and the compressor continues to fail. I tested the compressor windings and found no ohm reading telling me the compressor is bad. I checked the control and tested voltage to the compressor and got 123V and tested the transformer and got 16VAC. I advised the customer of the issue and am ordering a new compressor, access valve, main control and CNOTE-LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE. Office to schedule return service and unit left unplugged for safety.; ordrng 1 W11377390 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W11484599 (Main control) and 1 CNOTE (LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE)"

"Arrived on site to inspect venthood turning on automatically. Upon further inspection, the customer advised that the unit turns off on its own and then comes back on. I removed the panels to access the main control and found the control harness connector was not fully plugged in. Plugged in all the way and retested the unit and it is operating as designed.

Arrived on site for an oven that is heating the bottom drawer beneath the oven too hot and is getting uneven temperatures in the oven. Inspected unit and work area. Advise the customer of the installation guide about the drawers beneath the ovens having to be fit within standards set by government. Tested the oven temperatures on both ovens. And found the lower oven at optimum temperatures but found the upper oven off by 20?. I talked to calibrate the unit and found temperatures were too high on the first setting. Adjusted temperatures again and found the unit working as designed. Call complete.

Arrived on site for freezer thawing out every couple of days. We inspected the unit and work area. We found the freezer draw frozen shut. We gained access to control and tested the freezer thermistor and found it working as designed. We found no voltage being sent to the thermistor from the control. We replaced the control and set it to fixed defrost. We spoke to the customer about defrosting the unit for 48 hours to allow the freezer drawer to open again due to ice build up.

"Arrived on site and inspected refrigerator and found a dent on the door. A new door has already been ordered, builder should be able to move forward with completing kitchen installation