Near Kyle, TX 78640
Brandon
Job Details: 03/20/2019
WASHER MAYTAG MVWC565FW0 "Arrived on site to replace pulley and actuator, after replacing, unit tested good."
Near Austin, TX 78727
Tyler B.
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for door not closing, found strike bent, replaced and tested good, no leaks on site"
Near Austin, TX 78741
Kevin
Job Details: 03/20/2019
DRYER WHIRLPOOL WGD75HEFW0 "arrived on site and found washer and dryer is outside on a deck behind the home, took one picture. Found customer is experiencing F3 E5 spoke with tech line and they said installation and location will need to be corrected. Washer and dryer can’t be exposed to the elements. Units are also stacked. Passed on pictures to DW and MS. SR7724388834"
Near Austin, TX 78746
Leonardo
Job Details: 03/20/2019
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for handle dented. Found dented handle replaced handle test unit and unit test good job complete.
Near Waco, TX 76711
Al
Job Details: 03/20/2019
WASHER AMANA NTW4516FW2 Arrived to inspect washer not draining or washing. Confirmed the complaint and looked underneath the washer and found the harness connection to the motor was damaged ( see SD pic).Ordered lower harness and scheduled return visit for 3/21/19 between 4p-6p at customers request.All previously ordered parts will be used on return service call.STILL NEEDS WORK; ordrng 1 W10899776 (LOWER HARNESS )
Near Cedar Park, TX 78613
Lou
Job Details: 03/20/2019
WASHER ELECTROLUX EIFLS60LT1 "arrived on site to install previously diagnosed and ordered parts. With the help of 2nd tech, removed the dryer from the top of the washer. Removed and replaced the valve, switch and control. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78723
Joseph C.
Job Details: 03/20/2019
DISHWASHER IKEA IUD7070DS3 "Arrived on site for “unit not draining” complaint. Inspected unit and found debris in drain pump. Removed drain pump and removed debris. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Killeen, TX 76542
Arthur B.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite for customer complaint of no ice production on SxS refrigerator. When arrived, found full bin of ice. Advised customer that icemaker arm may have been stuck. Applied petroleum jelly to arm. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/20/2019
DISHWASHER AMANA ADB1400AGS1 Arrived on site for the unit is not washing the dishes properly. Tested the unit and found the unit will fill up with water then nothing happens. Found there is a voltage to the pump. Replace the sump and motor. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 03/20/2019
OVEN JENN-AIR JJW2430DP01 Arrived on site for unit heating on its own. What is actually happening is the light is coming on by itself. The manufacture had me replace the control panel and the control board for this issue.
Near Austin, TX 78732
Paul
Job Details: 03/20/2019
OVEN KITCHENAID KEBK101SSS04 Arrived onsite for the oven not heating correctly again. I tested the oven set at 350 degrees in bake mode and found both broil elements working correctly but the temp not rising like it should with the bake element energized. When the oven reached 329 degrees and just the bake element was energized the unit would not get any hotter. I tested the bake element from the control and found the circuit open. I pulled the oven and tested the bake element where the wire harness attaches to verify and found it open. I quoted customer for parts $104.83 + tax. I replaced the bake element and tested the oven. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/20/2019
MICROWAVE FRIGIDAIRE FPMO209RFA "Arrived on site to install previous diagnosed part. Removed microwave to gain access to control. Removed failed control and installed new. Installed unit. Tested operation, all tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 03/20/2019
DISHWASHER KITCHENAID KDTM354ESS1 "Arrived on site to replace controls and motor, after replacing parts, unit tested good
Near New Braunfels, TX 78132
Kevin
Job Details: 03/20/2019
WASHER MAYTAG MVWB766FW1 "Arrived on site and inspected washer and found cold water valve has failed, after replacing valve water is now flowing properly. Confirmed all other functions are operating correctly, no water leaks from connections at time of service."
Near Austin, TX 78732
Paul
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived onsite to replace the previous diagnosed parts. I replaced the motor and the seal. The seal was missing and allowed moisture to get to the motor and damage it. When I disconnected the old motor I saw a spark and power was disconnected. I found the blue wire with a spade terminal on it. I reconnected the wiring to the new motor and tested the unit. The ice door opened but the auger motor would not run. I found no voltage to the auger motor. The niagra control needs to be replaced to complete service. Ordering C-NOTES & WP2318054 CNTRL-ELEC.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION) and 1 WP2318054 (CNTRL-ELEC)
Near Austin, TX 78734
Paul
Job Details: 03/20/2019
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived onsite for the refrigerator that is not cooling good in the RC. Mr stated it cools fine now because he defrosted the unit when he found the RC coil frosted up. I ran test 4 and found the 3way valve not shutting refrigerant off to the RC coil when the unit switched to the FC. I found the coil frosted after the unit stayed in step 5 for a long period. The 3way valve needs to be replaced to complete service. Ordering c-notes & WPW10443217 VALVE, W10709318 SOLENOID, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 C-NOTES (ORDERING SS TECH AND 2 HOUR JOB.) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W10709318 (SOLENOID) and 1 WPW10143759 (DRIER-UV) and 1 WPW10443217 (VALVE)"
Near Austin, TX 78732
Paul
Job Details: 03/20/2019
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer with a burnt vent. I found the inlet to the drum discolored and I explained to me that this was normal. I found the unit averaging 155 degrees and working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/20/2019
RANGE WHIRLPOOL WEGA25H0HZ0 "Arrived on site to install previous diagnosed, removed manufactured defective knob and installed new. Removed oven light cover and installed light bulb customer had on hand. Found failed bulb. Spoke with customer on user care guide. All tested good ."
Near Georgetown, TX 78628
Lou
Job Details: 03/20/2019
DISHWASHER MAYTAG MDB4949SHB0 "arrived on site to inspect dishwasher film. Upon further inspection, when I opened the door to the unit, I found a large amount of detergent/rinse aid debris on all walls of the unit and the inner door panel. I found that the customer had accidentally placed powder e rinse aid reservoir and had been using too much powder detergent on top of a detergent pod. I removed and replaced the dispenser and I tested the unit with no error codes showing. Unit operated as designed. I made recommendations for detergent and rinse aid use and made recommendations for use & care and products to use to clean the unit. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Kevin
Job Details: 03/20/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site and found washer is damaging sheets, took 1 picture. Replaced agitator and ran test 51. All functions are operating properly, if this doesn’t correct the issue tech line will need to be contacted on the next visit. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/20/2019
OVEN AMANA AGR4230BAB3 "Arrived on site for torn door gasket, replaced gasket and Testd good, no gas leaks on site"
Near Austin, TX 78739
Luis
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for water leaking. Found ice build up on evaporator and clogged drain. Cleared obstruction in drain tube in compressor compartment,defrosted evaporator and drain. Checked water flow good. Per service pointer W11092686D secured thermistor to suction line project code S16360CNOTE S16360; ordrng 1 CNOTE (S16360 WHIRLPOOL LABOR)"
Near New Braunfels, TX 78130
Robert
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FFTR1821TW Arrived on job for complaints of refrigerator warm. Found defrost timer not working. Replaced timer. No leaks detected at time of service
Near Austin, TX 78731
Leonardo
Job Details: 03/20/2019
OVEN JENN-AIR JJW2430DS01 Arrived on site to test unit for light staying on. Replaced console that was shipped to customer. Test unit and unit test good job complete.
Near Austin, TX 78731
Paul
Job Details: 03/20/2019
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for the dishwasher making a noise when the door is opened and mr stated that it is not drying good. I ran diagnostics and found no stored error codes. The unit completed the cycle and worked as designed. There was no rinse aid in the dispenser and I explained to the customer that rinse aid needed to be used for the machine to perform correctly. I went over use and care with the customer. I found the door springs making the noise the customer was hearing and I explained that this was normal. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78732
Scott
Job Details: 03/20/2019
WASHER MAYTAG MVWB980BW0 Arrived on site for washer making noise . Found suspension failing in back two. Ordering suspension .return 3/21. No water leaks detected at time of service . Unit is under extended war.; ordrng 1 W10440786 (suspension)
Near Austin, TX 78702
Wesley
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM Arrived on site and repaired icemaker no parts and replaced handle. Unit is now operating as designed. Advised builder on repair.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/20/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven microwave combo having fault code F5-E1 after self clean cycle. Performed diagnostics mode and confirmed fault code. Cleared fault code and tested door lock in diagnostics mode. Tested in normal self clean mode. Found door lock operating. Found fault code will appear after door lock has attempted to unlock 3 times. Found unit had expanded in self clean mode and causing fault. Spoke with customer on self cleaning cycle. All tested good.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 03/20/2019
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site for no operation. Found swollen capacitor on control board. Replaced control board and the unit now operates properly.
Near Temple, TX 76502
Al
Job Details: 03/20/2019
WASHER WHIRLPOOL WTW8500DW4 "Arrived to inspect washer making noise similar to birds chirping. Confirmed the complaint and removed and replaced the gear case. Reassembled, Calibrated and service tested the unit and unit tested as designed.JOB COMPLETE"
Near Georgetown, TX 78628
Tyler B.
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for unit not drying and soap door not closing, replaced disp and tested good, found control only sending 12v to heater, replaced control and got 120. Tested good, no leaks on site"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
OVEN KITCHENAID KEBC207KBL05 "Arrived on site. Check for outer glass issues. Found outer glass shattered when in use.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
OVEN KITCHENAID KEBC207KBL05 "Arrived on site. Check for outer glass issues. Found outer glass shattered when in use.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
OVEN KITCHENAID KEBC207KBL05 "Arrived on site. Check for outer glass issues. Found outer glass shattered when in use.
Near Lago Vista, TX 78645
James
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and installed new tub, insulation, sump and wheels. Tested for proper operation and leaks. I found unit working properly and all water connections dry at time of service. Job complete"
Near Georgetown, TX 78628
James
Job Details: 03/20/2019
DISHWASHER FRIGIDAIRE FFBD2408NS8C Arrived on site and tested operation. I found the door very hard to latch. Inspected strike and found to be bent slightly. Adjusted strike and tested. Unit working properly. Job complete
Near Austin, TX 78731
Luis
Job Details: 03/20/2019
REFRIGERATOR MAYTAG MFI2569YEM2 "Arrrived on site for no cool and water leaking from freezer. Found ui unresponsive diagnosed faulty main control. Water leaking due to clogged drain,removed drain installed updated drain tube kit,removed faulty control installed new main control powered unit on unit powered on and started cooling; used 1 W10619951 (DRAIN TUBE) from stock"
Near Georgetown, TX 78628
Lou
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KSCS25INSS00 arrived on site to install previously diagnosed and ordered part. I remove and replaced the bi-metal and tested the unit. The unit began to cool immediately and the evaporator began to frost as designed. No water leaks observed during service.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Cust not home verified with Callie
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Cust not home verified with Callie
Near Canyon Lake, TX 78133
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Cust not home verified with Callie
Near Austin, TX 78726
Brandon
Job Details: 03/20/2019
WASHER WHIRLPOOL WFW92HEFU0 "Arrived on site for customer complaint of noise issues, found bearings were faulty causing high pitch noise and drum out of round causing thumping noise. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (3 HOUR JOB) and 1 W10901175 (tub-outer)"
Near Georgetown, TX 78633
Arthur B.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite. Customer advised unit is working at this time and no further work is needed.
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site. Check for dispenser issues. Found dispenser motor not working intermittently. Verified all connections from dispenser and hinge. Will need freezer door to repair unit. Office to reschedule; ordrng 1 LW11037733 (FREEZER DOOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site. Check for dispenser issues. Found dispenser motor not working intermittently. Verified all connections from dispenser and hinge. Will need freezer door to repair unit. Office to reschedule; ordrng 1 LW11037733 (FREEZER DOOR )
Near New Braunfels, TX 78130
Diego G.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site. Check for dispenser issues. Found dispenser motor not working intermittently. Verified all connections from dispenser and hinge. Will need freezer door to repair unit. Office to reschedule; ordrng 1 LW11037733 (FREEZER DOOR )
Near Hutto, TX 78634
Steve C.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace the freezer door due to not making ice. Replaced freezer door and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Wimberley, TX 78676
Robert
Job Details: 03/20/2019
RANGE WHIRLPOOL PRG4810LP Arrived on job for complaints of no heat small oven. Found igniter not reaching 3.3 amps. Replaced igniter and test
Near Austin, TX 78748
Leonardo
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not drying dishes. Test unit and found heater was broken. Replaced heater test unit and unit test good job complete no leaks present at this time.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Install the vent cover on the left refrigerator compartment door hinge. Our water connections were dry.
Near Cedar Park, TX 78613
Lou
Job Details: 03/20/2019
WASHER WHIRLPOOL WFW70HEBW1 "arrived on site inspect washer dispenser not working. I placed the unit in diagnostics and tested with no error codes. Customer advised that the softner is not dispensing. When the test got to C3-softner dispenser test, no water went into the dispenser. I unplugged the unit and tested ohms to the valve from the control and it showed 1.03 k ohms. I plugged the unit back in and tested line voltage from the control at the cold 2 valve connection and it showed 124V. I contacted Techline and spoke to Steve and advised of my findings and he advised to replace the valve. File #7724420147. I replaced the valve at the last service call in February. I removed and replace the valve and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 03/20/2019
WASHER WHIRLPOOL WTW8000BW0 Arrived on site to replace bearing kit. No matter what I tried the innerbasket would not break loose from the shaft. Fear of damaging basket or tub or both. I cannot repair this unit without more costs. The customer wishes not to proceed.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/20/2019
OVEN WHIRLPOOL KODE300ESS Arrived on site for no power at unit. Customer stated they have had 5 service calls prior and they have all been failed thermal fuse. Per diagnostics mode and found failed thermal fuse. Inspected venting and found top vent had minor separation. Quoted customer on thermal fuse replacement and was approved.Corrected vent and added thermal fuse. Performed diagnostics mode and found top cooling fan not operating.
Near Belton, TX 76513
Al
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived to inspect dishwasher hat continuously trips the house breaker at 1hr 09 minutes. Due to the previous issues with the unit, I called Whirlpool Tech line and spoke with SCOTT (SR #7724384448)I was directed to check he blue with red stripe wire. The heater draw was 6.7.I was directed to the breaker panel and discovered theCustomer is on an ARC FAULT BREAKER.Customer advised of the issue and will change he dishwasher to a normal switch instead of the arc fault switches that he is currently on.JOB COMPLETE"
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL KRSC500ESS01 "Arrived on site for “no ice production” complaint. Per my previous diagnosis, removed and replaced control. User interface was actually front load washer ACU. Ordering new. Return for repairs on 03/21. No leaks detected, at time of service.; ordrng 1 W10822646 (cntrl-elec USER INTERFACE)"
Near Temple, TX 76502
Steve C.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for the unit freezer has excessive frost and ice build up and it’s not freezing properly. Found the freezer door Is not closing properly. Removed all the ice inside the freezer and reset the slides. Assemble the unit and the unit freezer door is closing properly. All water connections were dry at the time of service.
Near Austin, TX 78732
Luis
Job Details: 03/20/2019
REFRIGERATOR ELECTROLUX E32AR85PQSC Arrived on site for freezing in fresh food. Per tech support recommendation replaced main control for a second time.
Near New Braunfels, TX 78132
Robert
Job Details: 03/20/2019
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on job for complaints of no upper oven operation. Found Control not responding.
Near Kyle, TX 78640
Kevin
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Drive down site and replaced plastic wire cover on both sides call mom refrigerator door is not correct. No water leaks from connections at time of service, job complete."
Near Hutto, TX 78634
Jonathan
Job Details: 03/20/2019
FREEZER WHIRLPOOL WRS325FDAM02 "Arrived on site for refrigerator not defrosting. Inspected unit and work area. Found several pieces of tile cracked or broken. Had customer sign waiver for when moving appliances. Found unit unplugged. Gained access to bi-metal and put it in a cup of ice water. Gained access to control and forced defrost mode. Found control not sending voltage to heater. Tested bi-metal and found closed. Removed failed control and installed new. Tested cooling operation. All tested good, no water leaks present. Please allow 24 hours for unit to reach proper temperatures."
Near Wimberley, TX 78676
Robert
Job Details: 03/20/2019
REFRIGERATOR GE GFD28GMLEES "Arrived on job for complaints of frost and leaking. Frost is from door not sealed and will need silicone for drip from dispenser. Model number not showing availability for freezer door took picture to help with research ; ordrng 1 4084-03 (silicone,spray)"
Near Austin, TX 78738
Paul
Job Details: 03/20/2019
VENTHOOD KITCHENAID KXU8036YSS1 Arrived onsite for the vent hood to replace the previous diagnosed parts. I replaced the housing. Call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 03/20/2019
WASHER WHIRLPOOL MVWC465HW2 Arrived onsite for customer complaint of top load washer making loud noises during entire cycle. Ran diagnostics and found no error codes. Tested unit. Found noises are normal functionality. Advised customer of findings. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Brandon
Job Details: 03/20/2019
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site for customer complaint of dent in vent hood, I saw dent and called techline. File number 7724410739."
Near Round Rock, TX 78665
Cliff
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not heating. Found heating element shorted out. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78723
Joseph C.
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for “poor wash performance” complaint. Inspected unit and found pump/motor weak. Replacement part was damaged. Ordering new pump/motor. No leaks detected, at time of service. Return for repairs on Wednesday 03/20.; ordrng 1 W11025157 (pump&motor)"
Near Austin, TX 78704
Wesley
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and replaced icemaker for not cycling symptom. When trading out icemaker noticed fill spout heater harness damaged and new door will be needed. Advised customer door will be ordered. Office to wait until customer return in June to repair. ; ordrng 1 W10849514 (dor-fip)
Near Austin, TX 78702
Wesley
Job Details: 03/20/2019
MICROWAVE KITCHENAID KMHS120ESS7 Arrived on site and replaced control and secured lower harness to repair lighting and turntable problems.
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site. Check for door issues. Found gasket torn not allowing to have great seal on mullion. Will need gasket to repair unit. Rescheduled for 3/26/19; ordrng 1 W10435971 (gasket-fip)
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site. Check for door issues. Found gasket torn not allowing to have great seal on mullion. Will need gasket to repair unit. Rescheduled for 3/26/19; ordrng 1 W10435971 (gasket-fip)
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site. Check for door issues. Found gasket torn not allowing to have great seal on mullion. Will need gasket to repair unit. Rescheduled for 3/26/19; ordrng 1 W10435971 (gasket-fip)
Near Austin, TX 78759
Joseph C.
Job Details: 03/20/2019
RANGE KITCHENAID KDRS807SSS05 "Arrived on site for “display not all there” complaint. Inspected unit and found display to be faulty. Part sent, wash control, for washer. Customer is highly dissatisfied. Please inspect next box, before sending out. No leaks detected, at time of service. Return for repairs on 03/21. Customer will not allow tech into home without inspecting box, first. Still, only service fee paid.; ordrng 1 PLEASEINSPECTPART (PLEASE INSPECT PART) and 1 WPW10181439 (cntrl-elec PANEL)"
Near Austin, TX 78739
Kevin
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS0 "Arrived on site and found no ice production, ran test 44 and got error code 2-3 for failed motor. Found wiring harness at the bottom of the freezer has failed. Took 1 picture. Customer will discuss door failure with whirlpool and is aware door will take 6 to 8 weeks to receive."
Near Waco, TX 76712
Al
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived to inspect water dispenser still trickling when dispenser is pressed. I confirmed the complaint and turned down the water pressure from the wall water inlet valve. I ran approximately 6 gallons through the water dispenser and the water level stayed constant. CUSTOMER SATISFIED JOB COMPLETE
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/20/2019
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for washer continues to trip breaker intermittently. Inspected work area and unit. Found water dripping into washer and connected to GFCI. Performed diagnostics mode and checked fault codes. Found fault code F8-E6 water hazard, F0-E3 overload, F3-E2 temperature fault and F7-E0 power lose. Ran manual test and connected power cord to amp draw meter. Activated all functions of unit. Continue to switch back and forth to agitation and spin. Found unit never drawing over 2.5 amps. Called whirlpool tech support and spoke with TJ. He stated that the washer was not compatible with GFIC (SR#7724131129). Did found faulty inlet valve but has nothing to do with breaker being tripped. No labor due to prior service, Inlet valve $99.88 plus tax $8.24 total of $108.12. Customer approved repair. Schedule return for Monday the 18th. ; ordrng 1 W11220230 (INLET VALVE)"
Near Kyle, TX 78640
Leonardo
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site to test unit for unit tripping breaker. Test unit and no error codes found and unit filling,washing and draining correctly. Turned heater on and unit did not tripped the breaker. Advised customer to get electrician to check breaker and also dishwasher and garbage disposal on the same circuit. Unit needs its own circuit job complete could not duplicate problem at this time"
Near Burnet, TX 78611
Thomas L.
Job Details: 03/20/2019
RANGE GE JT3000SF3SS Arrived on site for no heat condition. Replaced thermostat and latch assembly. Unit now operates correctly.
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2019
RANGE WHIRLPOOL WFG525S0HV1 Arrived on site to test unit for oven not igniting. Test unit and found wire to ignitor under unit was disconnected from ignitor. Secured connection test unit and oven heating to 350 job complete.
Near Leander, TX 78641
James
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and tested unit. I found a slab of ice on bottom of the freezer and the drain clogged with ice. Inspected drain tube and found to have failed. Installed new drain tube and cleared ice from evaporator drain. Unit working properly. Job complete
Near Austin, TX 78717
Lou
Job Details: 03/20/2019
DISHWASHER MAYTAG MDB8959SBS0 "arrived on site to inspect dishwasher having a burning smell. Upon further inspection, I found that the power was on to the unit, but I could not get the UI to respond. Customer said they smelled burning plastic when it stopped running. I removed the outer door panel and found the control had shorted and melted. The dispenser had shorted as well and the harness needed to be replaced. Also found that the UI panel was burnt at the ribbon. I removed and replaced the harness, dispenser, main control, and UI panel and tested in diagnostics. Unit operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for ice build up after tech cleared drain. Removed unit and found drain tube flange showing big air gap. Removed cleaned, cleared ice build, and sealed tube and tested good no leaks on site. Under our labor warranty"
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 03/20/2019
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for no operation. Found power in to control but not out of it. Replaced a second control and the unit now function properly with no water leaks.
Near Georgetown, TX 78626
Cliff
Job Details: 03/20/2019
RANGE KITCHENAID KSEG700ESS2 Arrived on site to diagnose a range with a burner that is cooking too hot. Found infinite switch not operating properly for left front burner. Replaced infinite switch and tested unit. All is working properly at this time.
Near Austin, TX 78745
Kevin
Job Details: 03/20/2019
WASHER AMANA NTW4516FW2 "Arrived on site and found not enough cold water entering machine in diagnostic cycle. Replaced valve and washer is now operating properly. Also found customer is using non-HE detergent and recommended that it be switched otherwise this can cause build up and errors with control board/pressure system. No water leaks from connections at time of service, job complete."
Near Lakeway, TX 78734
Scott
Job Details: 03/20/2019
WASHER MAYTAG MVWB765FW2 Arrived on site for noise with washer . Found oil leaking on stator . Ordering gearcase . Returning 3/21. No water leaks detected at time of service .; ordrng 1 W10811956 (gearcase)
Near Austin, TX 78717
Lou
Job Details: 03/20/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect microwave door not latching. Upon further inspection, I found that the unit door was not engaging the interlock. When I pushed the top of the door in, the interlock would engage. I advised the customer of my findings that the door is warped. I am ordering the inner and outer door panels and a hinge and will return with the prescreened hinge and interlock. Scheduled return service for 03/25/19. ; ordrng 1 W10577914 (glass-door) and 1 W10687342 (door/mw) and 1 W10874474 (hinge-door)"
Near Austin, TX 78758
Joseph C.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL W8RXNGMWS02 "Arrived on site for “condensation in freezer and fresh foods will not get cold” complaint. Inspected unit and found freezer door out of alignment. Adjusted freezer door. Evaporator fan was inoperative. Removed and replaced evaporator fan. Cleared ice from freezer air to fresh foods chute. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/20/2019
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer not spinning water out on normal cycle only. Customer stated they use power wash with no issues. Inspected insulation and work area. Found drain line not tied in. Performed diagnostics mode and checked error codes, no errors. Performed manual test mode and tested all functions. Switched back and forth between spin and agitation cycles. Performed diagnostics verification test, completed all functions. Gained access to stator and gearcase. Inspected for abnormal wear and tear, none found. Tested heater resistance, found 12.5 ohms. Called tech support and spoke with Mike (SR#7724396564). Found no mechanical failures. Added zip tie to drain line (see SD-QuickPic). Leveled unit. Spoke with customer on user care guide. Found unit is under Lowe’s extended warranty. Contact office to verify (MS)."
Near Burnet, TX 78611
Thomas L.
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Arrived on site or water leaking in fresh food section. Found that the water was actually defrost drain water. Open clogged drain and water now most properly. No water is hooked up to this unit.
Near Leander, TX 78645
James
Job Details: 03/20/2019
REFRIGERATOR GE GTE21GSHCSS "Arrived on site and tested operation. I found unit starts and compressor running but no frost pattern on evaporator. Unit will need new compressor, evaporator, service drier, and process stub to repair. Repair will require 3 hours and office will schedule return service; ordrng 1 CNOTE (3 HOURS) and 1 TJ90SF8404 (STUB) and 1 WR86X22669 (DRIER) and 1 WR87X25648 (sngl spd compressor) and 1 WR87X25797 (EVAPORATOR )"
Near Buda, TX 78610
Kevin
Job Details: 03/20/2019
WASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and found sump and motor have failed, after replacing ran a diagnostic cycle and all function has returned to dishwasher. No water leaks from connections at time of service, job complete."
Near Lakeway, TX 78734
Scott
Job Details: 03/20/2019
OVEN JENN-AIR JJW2830DP01 Arrived on site for light coming on bye itself . Checked and found soft wear in service pointer called for console replacement .replaced console tested unit and all checked job complete .
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for no spinning issues. Found unit not getting up to speed. Verify connections at CCU and motor control. Will need motor control and CCU to repair unit and will bring motor for back up. Office to reschedule; ordrng 1 W10192965 (cntrl-elec) and 1 W10192987 (motor-drve)
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for no spinning issues. Found unit not getting up to speed. Verify connections at CCU and motor control. Will need motor control and CCU to repair unit and will bring motor for back up. Office to reschedule; ordrng 1 W10192965 (cntrl-elec) and 1 W10192987 (motor-drve)
Near Seguin, TX 78155
Diego G.
Job Details: 03/20/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived on site. Checked for no spinning issues. Found unit not getting up to speed. Verify connections at CCU and motor control. Will need motor control and CCU to repair unit and will bring motor for back up. Office to reschedule; ordrng 1 W10192965 (cntrl-elec) and 1 W10192987 (motor-drve)
Near Austin, TX 78744
Scott
Job Details: 03/20/2019
WASHER WHIRLPOOL MVWB835DC4 Arrived on site for spots on clothes . Ran diagnostics all checked good m no error codes . Did instruct customer on proper loading and soap usage . No water leaks detected at time of service . Job complete .
Near Leander, TX 78641
James
Job Details: 03/20/2019
DISHWASHER AMANA ADB1400AGW0 Arrived on site and tested operation. I found that even with the rinse aid dispenser plunger held open on a drop of rinse aid would release. Installed new dispenser and tested for proper operation and leaks. Unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78731
Luis
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no cool. Removed evaporator cover found dye on weld joint on fresh food evaporator. Diagnosed leak at fresh food evaporator. Removed evaporator installed new fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly."
Near Highland Haven, TX 78654
Cliff
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not dispensing water. Found faulty water filter in unit causing low flow through dispenser. Homeowner will need to replace filter to complete repairs. I advised homeowner water filters are consumable items and are not covered under manufacturer warranty.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 03/20/2019
ICE MACHINE WHIRLPOOL KUIS18PNZB2 "Arrived on site for no ice conditions. Found that the cutter grid wire was broken , bin thermistor out of range, and the recirculating pump was ending the freeze cycle too soon. Replaced and all operations are now normal. All water connections are dry."