Near Hutto, TX 78634
Jimmy J.
Job Details: 11/17/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for ONCE UNIT REACHES TEMP THEN WILL DROP AND NOT GO BACK TO SET TEMP - TRIED TO CALIBRATE DIDNT WORKRemoved old sensor and installed new sensor. Ran temps, after 30 minutes it wouldn’t get past 250 degrees. Oven display temp reached 350 and oven began to cycle the down temp.
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived onsite for improper latching and error in cycle. Upon inspection found unit was having trouble latching. Replaced latch, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 11/17/2020
WASHER MAYTAG MHW5500FC0 "Arrived onsite and found unit with intermittent leaking valve into the tub. Ordering valves and 2 man, as units are stacked. Office to reschedule. ; ordrng 1 2MAN"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/17/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and tested operation. Found very large yellow and orange flame. Found broiler has 145 orifice and should have a 90. Installed correct orifice and tested operation. Unit tests good. Job complete
Near Austin, TX 78727
Scott
Job Details: 11/17/2020
RANGE KENMORE 362.713219 "Arrived on site ,replaced igniter . Tested oven unit is preheating up normally . No gas leaks detected at time of service. Job complete ."
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to diagnose dishwasher that was not draining at times and not cleaning super well. Found error code for drain failure. When I ran the unit it passed all diagnostic tests, but the drain was backing up into the sink, and then running back into the unit. Advised the customer to have their garbage disposal and pipes cleaned to allow the unit to properly drain. Recommended running affresh to clean out lime scale buildup, and to use rinse aid / high temp options. At this time all is working as designed and failure is due to unit not being able to drain into sink. Call complete."
Near Austin, TX 78703
Leonardo
Job Details: 11/17/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to replace adjuster. Replaced part test unit and unit test good job complete
Near Hutto, TX 78634
Andy
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7500GC2 And on site for water dripping issue and control panel not working properly. Tested and inspected unit and found failed UI main control and inlet valve. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/17/2020
DRYER WHIRLPOOL MEDC465HW "Arrived on site to inspect dryer for scratching noises, upon inspection found the wheels grinding. replaced wheels and found no extra noise. Complete"
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for a cooktop with the LF burner not lighting correctly and the grates are broke. I cleaned the orifices and adjusted the ignitor on the LF burner. The burner light correctly. I went over cleaning the unit with the customer. T. Ordering W11214957 grate kit. Office to RS.; ordrng 1 W11214957 (Grate kit)
Near Austin, TX 78703
Richard
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KSCS25FTMS02 Arrived onsite for the refrigerator leaking water from freezer. During testing found that the freezer drain tube was clogged causing the issue.Removed ice build up in drain pan and removed drain tube and got the clog out. Put everything together and issue has been resolved.
Near Bee Cave, TX 78738
Brandon
Job Details: 11/17/2020
DRYER WHIRLPOOL WED9400SU0 "Arrived on site for customer complaint of unit making noise, found debris in blower wheel, I removed debris, unit tested.
Near Canyon Lake, TX 78133
Noah D
Job Details: 11/17/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for leaking during operation, upon inspection found the valve cracked ; ordrng 1 W11210463 (VALVE)"
Near Round Rock, TX 78681
Cliff
Job Details: 11/17/2020
COOKTOP WHIRLPOOL KCED600GBL01 Arrived on site to diagnose a cooktop that is not sitting flush in cabinet. Found cabinet top made out of uneven tile which will prevent unit from sitting properly. Installed foam stripping under glass to help with appearance. No further repairs can be done at this time and job is complete.
Near Austin, TX 78704
Leonardo
Job Details: 11/17/2020
RANGE WHIRLPOOL KSDG950ESS2 Arrived on site to test unit for rack coming out. Test unit and found bad rack ordering new rack will just deliver at front door. Office to reschedule. ; ordrng 1 W11225131 (SLIDING RACK )
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for a range that will not ignite the broil burner in convection bake and the customer can hear the broil ignitor when set to broil or convection broil but the burner doesnt light and they smell gas. I explained to the customer that the broil element does not come on in convection bake. I called tech line and spoke with JK SR# 7729295075 to verify this. I tested the broil and convection broil functions and the burner ignited on either the first or second click every try. I let the unit reach the broil temperature set point to see if the burner would reignite. The burner ignited every time. I checked the relay logic for convection bake and found the broil element never getting power. I found the convection element having power the entire time never cycling to broil. I replaced the main control. Call complete.
Near Austin, TX 78756
Luis
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for unit shutting itself on and off. Replaced main control,powered unit on same issue,replaced Orion control unit still shutting on and off,called tech support,checked voltage at Orion harness good ran diagnostics on all dc components unit all passed per tech support checked all harness good,damaged or break in a wire in the liner cabinet
Near Florence, TX 76527
Tyler
Job Details: 11/17/2020
REFRIGERATOR FRIGIDAIRE FRS26F4CQ0 Arrived on site for refrigerator not cooling properly. Upon arrival I found that the refrigerator was not cooling due to a defrost issue inside of the freezer section. And after bypassing the defrost thermostat I was able to verify that the defrost control board is also not sending power to the heater in order to defrost the ice. The defrost thermostat itself is also shorted. Office will need to reschedule due to needing to verify icemaker kit plus adaptive defrost control availability; ordrng 1 5303918476 (adc iv kit) and 1 UNKNOWN (RESEARCH ICEMAKER KIT + ADAPTIVE DEFROST CONTROL AVAILABILITY )
Near Austin, TX 78745
Leonardo
Job Details: 11/17/2020
RANGE KITCHENAID KFGG500ESS2 "Arrived on site to test unit for door not closing correctly. Test unit and found bad hinges, ordering new hinges office to reschedule. ; ordrng 2 W11162113 (HINGES )s"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KSRK25FVMK00 "Arrived m site for refrigerator not dispensing ice. Inspected unit and work area. Found ice door not connected to door mechanism. Per diagnostics mode and tested dispenser operation. Found auger motor not turning shaft. Gained access to motor and tested voltage. Found 120 volts. Gained access to ice door and inspected, found nothing broken. Reinstalled ice door and found that it had shaped in place correctly. Will need to replace auger motor to repair. Removed failed motor and installed new. Assembled unit and tested operation. Found auger shaft turning and ice door opening and closing correctly. No ice in bucket at time of service. All tested good, no water leaks detected during service.
Near Kingsland, TX 78639
James
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found unit would not power on. Found proper voltage to unit but external pump has power off to unit. Bumped pump and it began to function. Tested unit for ice making and found reservoir not filling up completely. Found water level sensor bad in recirculating pump. Unit will need new recirculating pump and external pump to repair. ; ordrng 1 W10825875 (pump)
Near Austin, TX 78751
Wesley
Job Details: 11/17/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite and calibrated unit. All checks good. Unit is now operating as designed.
Near Meadowlakes, TX 78654
James
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and installed new ice maker and ice door. Customer asked abound a handle that is squeaking. Found handle set screws on deli drawer are cross threaded and I was not able to,correct. Unit will need a new handle to complete repair. Office to schedule return services due to part availability. ; ordrng 1 W11045125 (handle)"
Near Austin, TX 78759
Wesley
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and replaced wiring harness. Unit is now operating as designed. Advised customer on repair.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on site to follow up on dryer not heating. Customer told me on arrival that the unit never heated after tech worked on it last visit. Tested all safety devices and found thermostat open and not providing power to heating element. Unit needs new thermostat to resolve. Also found unit to have 250 - 250 volts running constantly. On repair unit should be ran and have voltage tested. ordrng 1 WP8318268 (thermostat)
Near Austin, TX 78734
Robert
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on job to replace previously diagnosed parts. After replacement test operation icemaker powered on and filled with water.
Near Austin, TX 78758
Wesley
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite and customer stated that failure may have been caused by complete air blockage. Removed blockage. Unit control is dead. Verified voltage to the control through the fuse. Advised customer that ordering control ; ordrng 1 W11388040 (CONTROL )
Near San Marcos, TX 78666
Andrew
Job Details: 11/17/2020
DRYER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for burnt terminal block. Replaced terminal block, found torn shirt wrapped around blower wheel causing unit to trip. Also noticed unit is not receiving proper voltage. I was getting 210v(took pic). Advised management to have electrician correct issue. Thermal, cutoff, and heat element all tested good. Job complete."
Near Austin, TX 78732
Brandon
Job Details: 11/17/2020
DRYER LG DLEX4370W "Arrived on site for customer complaint of unit not heating and giving an error code, found exhaust thermistor unplugged, I plugged in thermistor, and retested unit, tested good.
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0AB01 "Arrived on site for oven not operating normally. Ran diagnostics,no error codes . Buttons were hard to activate . Did hard and control reset . Unit is heating normally now . Job complete ."
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 "Arrived on site to replace valve, after replacing, unit was getting water, now the circulation pump failed, ordering pump assembly. ; ordrng 1 2313702 (water pump)"
Near Marble Falls, TX 78654
Lou
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSCS25INSS02 "Arrived on site to inspect refrigerator ice maker freezing up. Upon further inspection, the customer advised that the unit is making ice it so just not dispensing. When I went to remove the ice bin, I found it frozen stuck and could not get it out. After steaming the ice and getting it free, I found the ice chute door is not closing securely and allowing warm air into the ice chute and up into the ice bin and melting the ice and once it closes, the melted ice freezes up and blocks the chute. I removed the chute assembly and replaced it with a new assembly. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. I recommended that the customer remove the ice bin a few times per month, depending on ice usage and clean the ice bin out and underneath the bin and allow it to air dry completely before putting it back in the refrigerator."
Near Kyle, TX 78640
Richard
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added Freon. Found that pressures will not hold keeps going into a vacuum. Started looking for leaks and found that there is a leak coming from in front of the cabinet where the freezer door hinge is located. Complete Sr 7729300114
Near Austin, TX 78728
Scott
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for fans not working . Ran diagnostics,no error code . All fans working . Microwave and oven heating properly. No failures found . Job complete ."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL WMH53521HB0 "Arrived on site for The microwave does not register that the door is closed. Therefore the light inside wont turn off, and we are unable to start the microwave. Found lower interlock damaged. Installed new lower interlock and microwave is operating as designed. Job completed. Gave customer a Leave Behind but failed to take a photo of it."
Near Austin, TX 78754
Matthew
Job Details: 11/17/2020
DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not drying. Upon inspection found failed fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite to replace previously diagnosed parts. Replaced control, socket and bulb. Tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on site to follow up on dishwasher not secured. Used provided parts to secure brackets to cabinet. Unit is missing toe kick fasteners. Ordering 2 toe kick fasteners to ship direct to customer. Call complete.; ordrng 2 WPW10503548D2C (FASTENER D2C)s
Near Austin, TX 78748
Luis
Job Details: 11/17/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF0 "Arrived on site for water issues. Tested dispenser no water,found unit pressurized at head housing,replaced housing tested dispenser diagnosed due to defective housing water line froze in fresh food section. Changed temperature settings in fresh food to allow water line to defrost."
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
RANGE AMANA AER6303MFB2 "Arrived onsite for cooktop and oven not working. Upon inspection found incoming voltage issues. At L1 to neutral measured 247vac, L2 to neutral 123vac, L1toL2 123vac, neutral to chassis 123 vac. Notified customer to seek electrician to correct issue. Left unplugged for safety. Job complete"
Near Driftwood, TX 78619
Robert
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7000DW3 Arrived on job to replace previously diagnosed parts. After replacement test operation both hot and cold valves are working properly. No leaks detected at time of service.
Near Briarcliff, TX 78669
Brandon
Job Details: 11/17/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of cooktop not being flush with cabinet, I tried adjusting the cooktop bull nose, unit is all the way adjusted, tested good, but still some gaps on both sides of cooktop where it meets the cabinet."
Near Georgetown, TX 78633
Cliff
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL IX6HHEXDSM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice had formed in fill tube due to air present in system. Removed ice and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Brandon
Job Details: 11/17/2020
DRYER ELECTROLUX EFMG517STT0 "Arrived on site for customer complaint of loud noise and drum not turning sometimes, found underwear in blower wheel, I removed underwear, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 11/17/2020
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site to install new control and ui. ; ordrng 1 W11282983 (cntrl-elec)
Near Austin, TX 78750
Wesley
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived onsite and cleared clog from EVAP drain. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78734
Robert
Job Details: 11/17/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on job to replace previously diagnosed parts. After replacement test operation switch not responding. Will order new switch ; ordrng 1 WP9871824 (switch-off)
Near Elgin, TX 78621
Andy
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL GS6SHEXNS00 Arrived on site for refrigerator possibly leaking. Upon arrival customer informed me that every few days some water will pool in a small puddle in kitchen and he thinks it might be from the refrigerator. Tested and inspected unit and found no signs of leak from refrigerator. Water is turned off at wall and found no issues in FC such as drain tube issues or ice or frost buildup. No signs of any kind pointing to water leaking from refrigerator. Did point out ice dispenser door is damaged but customer stated that is not an issue. No signs of water running down door and he keeps a rag there and it doesn’t get wet. Instructed customer to keep close eye on unit and on use and care and practice for best performance. No repairs are needed at this time.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher top rack wheel broken. Inspected unit and work area. Found broken adjuster and will need kit to repair. Removed failed adjuster and installed adjuster kit. Tested rack and door operation. Performed diagnostics mode, no fault codes. All tested good, no water leaks detected during service."
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78734
Luis
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site for no cool. Power cycled unit compressor not powering on,ran diagnostics all fans and thermistors passed,ran compressor test failed no voltage to compressor ordering an Orion and main control. ; ordrng 1 W11330486 (UI PANEL ) and 1 W11336586 (CONTROL ORION) and 1 W11450890 (CONTROL HV)"
Near Round Rock, TX 78681
Cliff
Job Details: 11/17/2020
VENTHOOD WHIRLPOOL UXB0600DYS0 Arrived on site to diagnose a vent hood with a motor that is not operational. Found failed motor assembly. Replaced motor and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78758
Wesley
Job Details: 11/17/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived onsite and found unit freezer is not cooling well enough to consistently produce ice. Adjusted food for better flow, but advised customer that likely early stages of cooling failure.
Near Austin, TX 78725
Richard
Job Details: 11/17/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not heating properly. During testing found that the temp sensor was not reading correctly when ohmed out. Replaced temperature sensor and oven tested good. Complete
Near Cedar Park, TX 78613
David Z
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose a washer that was binding up clothes around the agitator and sometimes stopping. Found error codes F8E1 basket speed fault, F0E2 over suds , F7E7 motor not reaching rpm, F2E1 stuck key. Customer also informed that they can hear it screech under heavier loads. Found belt screeching, cam making a small grind, and agitation sounds weak. Ordering motor, cap, belt and cam to resolve a weak bottom end making noise and causing weak agitation. Customer request DZO. ; ordrng 1 AUTHO (AUTHO) and 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 WPW10006384 (drive belt)"
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for customer complaint of moisture on mullion and dripping, found humidity control was not activated, I turned on humidity control, unit tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR AMANA 596.755024 "Arrived n site for refrigerator not cooling in RC. Inspected unit and work area. Found no cold air getting to the RC. Performed diagnostics mode and tested all operations. Found evaporator fan motor not running. Gained access to fan and found good frost pattern. Measured voltage to fan and found 120 volts. Spin fan by hand and it started to turn at slow speed. Removed failed fan and installed new. Performed diagnostics mode and tested fan operation. Found fan running at high speed. Assembled unit and continued to test all operations again. All tested good, no water connected to unit at time of service. Left ice maker out at customer request, he stated he wanted to clean before installing.
Near Austin, TX 78728
Scott
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for knob not turning . Found far left knob heat damaged . Valve is in good shape . Informed customer knob is not covered Whirlpool considers this a cosmetic issue . No other issues found with cook top . No gas leaks detected at time of service. Job complete .
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE505W0HW1 "Arrived onsite for for malfunctioning control panel. Replaced panel, tested unit and unit is functioning properly. Job complete"
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning. Ran diagnostics and found F7E1 basket speed fault. Ran auto test cycle and all passed but spin cycle would not engage under load cycle. Call tech line for assistance and recommended replacing the actuator. SR#7729294586. While gaining access to actuator found evidence of rodent activity. Actuator would not be covered. replaced actuator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78731
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found water dispenser hose is loose behind control panel, re attached line but customer still doesnt like water pressure from dispenser. Will need to bring back pressure regulator to correct issue.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline)"
Near Leander, TX 78641
Lou
Job Details: 11/17/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer noises. Upon further inspection, customer had the unit operating and I could hear a squeaking noise. I lifted the top panel and could hear the noise coming from the back of the unit. I found a screw at the back left corner that connects the back panel to the left side panel was loose and when the unit was in motion and vibrating the panels were rubbing against each other causing the noise. I tightened the screw and retested and unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78733
Kevin
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site and inspected dishwasher and found customer has a decibel meter and dishwasher is reading at 60db, replaced wash motor to see if this will make a difference and dishwasher is still measuring the same db level. DishWasher is operating as intended and cannot be changed, Reported customer experience with techline 7729293087 job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator that is freezing items in the RC. Tested unit and found all parts and components working properly. Advised homeowner on item placement provide proper airflow through unit. No further repairs are needed and no leaks were found at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator that is cutting off and on repeatedly. Power cycled unit and all has been working properly. Job is complete and no leaks were found at time of service.
Near Austin, TX 78732
Brandon
Job Details: 11/17/2020
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of upper convection fan motor making noise when In use, found motor mount screws loose, I tightened screws, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTM404EWH "Arrived on site to inspect dishwasher for not opening dispenser was cracked on the door, replaced detergent dispenser, all functions returned. Complete"
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite for a no cool refrigerator. I tested the pressures finding the low side pressure was in a 12 psi vacuum and the high side was 95 psi indicating a leak. I found the condenser completely corroded and leaking. The condenser will need to be replaced. I unplugged the unit for the customer until we can return. Ordering W11442050 condenser. Office to RS.; ordrng 1 W11442050 (condenser)
Near Canyon Lake, TX 78133
Noah D
Job Details: 11/17/2020
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A "Arrived on site to inspect icemaker for not producing, upon inspection and speaking with customer found the icemaker had been disabled but after resetting fridge on Sunday it came back. All functions tested correctly. Complete"
Near Jonestown, TX 78645
Lou
Job Details: 11/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to,the console UI failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78751
Wesley
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite and replaced switch. Unit is now operating as designed.
Near San Marcos, TX 78666
Andrew
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS72EC0HV00 Arrived on site to test unit for UI issues. Found unit not connected to WiFi. Assisted customer with connecting unit to Wifi. Once unit was connected WiFi it started to update itself. Tested unit, unit works good. Cycled power to unit. Tested unit again, unit works good. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 11/17/2020
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on site and sound lower rack wheels are falling off. All of them will need to be replaced if possible send new wheels directly to customers home. A technician is not needed to attach them to the lower rack, job complete; ordrng 6 W10195416V (D2C wheels)s"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/17/2020
WASHER MAYTAG MVWB765FC1 "Arrived on site for Not Operating or Won't Start - Has Power - Top Load WasherInstalled previously diagnosed lid lock, but original lid lock tested good. Washer is working as designed. No further action needed, washer working as designed. Job completed."
Near Austin, TX 78748
Leonardo
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for oven not working. Test unit and found f9 error code. Checked all power and power looks good ordering new control board. Office to reschedule. ; O-emld tckt
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site to check microwave oven combo with scrapes in stainless. Found damage on Mw door. Replaced microwave outer door and retested. Unit is now working as designed. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4815EW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed suspensions and control. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10780045 (suspension) and 1 W11124765 (cntrl-elec)
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2020
WASHER GE GTW685BPL0DG Arrived on site to replace parts from previous diagnosis. Replaced all four rods and shocks. And tub cover as well. Put unit into diagnostics and unit runs good. No leaks detected. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit freezer freezing up from air gap. Upon further inspection found that new door installed had major warp in liner for underside gasket. Called techOne to document. Ordering new freezer door and gasket to repair. Sr#7728287497; ordrng 1 W11307257 (FREEZER DOOR) and 1 WPW10714545 (GASKET)
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for oven not heating properly . Found control and sensor failing . Replaced both parts and ran temp check . All checked normal . Job complete .
Near Austin, TX 78741
Leonardo
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for oven not working. Test unit and found f9 error. Test voltage and all test good ordering new board. Office to reschedule. ; ordrng 1 W11122560 (CONTROL BOARD )
Near Austin, TX 78724
Jacob
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL ADB1400ADB3 "Arrived onsite for unit not having any power. Looked at unit. Upon inspection, found that the black wires for power were not connected. Re connected the black wires. Tested unit. No leaks at this time. Job complete"
Near Austin, TX 78758
Wesley
Job Details: 11/17/2020
DRYER WHIRLPOOL MGDX655DW2 Arrived on site and found timer would be needed to correct issue of timer not advancing. Advised customer on needed part. ; ordrng 1 WPW10642928 (TIMER)
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for ,replaced main harness and power cord . Tested and unit is functioning normal. Job complete ."
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not starting cycle, found unit is stacked, will need two techs to unstack. Ordering control parts, motor, valve, sensor and pump. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11044834 (valve) and 1 W11044837 (rotor) and 1 W11044838 (stator) and 1 W11044866 (switch-wl) and 1 W11046209 (pump-water) and 1 W11334214 (CONTROL)"
Near Marble Falls, TX 78654
James
Job Details: 11/17/2020
MICROWAVE WHIRLPOOL KOCE500ESS11 Arrived on site and found microwave door glass shattered. Installed new outer glass and verified operation. Unit tests good. Job complete
Near Robinson, TX 76706
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78735
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KRSC703HBS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took pictures. Removed evaporator cover and screw mount popped out of rear bulkhead that secures evaporator cover in place. Took pictures.
Near Salado, TX 76571
Tyler
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived on site to install previously diagnosed inverter box on built-in refrigerator. After installing the needed part I was able to return on and verify the unit is now sending power to the compressor and it is turning on and running I informed the customer that it will take at least 24 hours for the temperatures to stabilize but the unit is now functioning as designed call complete
Near Andice, TX 78628
Paul
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for a dishwasher thats leaking again from the same place it was previously. The customer stated water is weeping out between the outer door and control panel under the vent and running down the outer door. I tested the incoming water temp and found it at 116 degrees. I installed the clear test door and ran the unit in the diagnostics cycle. I found some water spraying towards the vent area from the lower spray arm. I found the upper spray arm turning about 1/2 the speed of the lower arm. I removed the filter and cleaned it. I found the outer door upper return lip bent causing some pressure to be put on the control panel pressing it away from the inner door. I corrected the lip. I found the vent gasket sealing all the way around between the outer and inner door. I went over loading dishes with the customer at the upper and lower front left corners of the machine. The customer is going to use the machine and will be in contact if it still l
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to diagnose dishwasher with dangling rack. Found left adjuster tab broken off. Unit needs new adjuster for left side. Talked to MS in office and was advised to just replace the adjusters. Replaced adjusters. Retested and unit is working as designed.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on job for complaints of noise.
Near Canyon Lake, TX 78133
Noah D
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker working brought diagnosis, door had not been leveled which caused clumpy ice, leveled doors and replaced UI for previous issues. Complete"
Near Waco, TX 76705
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and placed unit under a 30 inch vacuum. Unit held a vacuum for 15 minutes. Charged unit and unit ran up to 140 psi on the high side from 125 psi and the low side stayed flat at zero psi. Unit is working as designed. Call complete."
Near Kingsland, TX 78639
James
Job Details: 11/17/2020
MICROWAVE GE PEB9159SJ1SS Arrived on site and tested operation. Found turn table operating while door open. Unit is heating and functioning properly with door closed. Accessed switches and found upper switch stuck in closed position. Installed new switch and tested operation. Unit tests good. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 11/17/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site for oven that was not staying lit correctly. Put arrival I found that the DSI module was sending power most of the time to the igniter in the bake area of the oven. But occasionally due to wear and tear the board was not always sending power I also found that the sparker inside the break area of the oven was also worn down from usage and not able to hold a charge to allow proper sparking every other time oven was being used. Office to reschedule due to parts being out of stock; ordrng 1 W10860916 (module-spk) and 1 WPW10324262 (igntr-oven)
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
WASHER WHIRLPOOL KDTM404KPS0 "Arrived on site for customer complaint of middle rack falling off, found broken wheel on adjuster, ordering adjuster. ; ordrng 1 W11268086 (ADJUSTER)"
Near Spring Branch, TX 78070
Noah D
Job Details: 11/17/2020
OVEN AMANA AOCS3040E "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven was a little low, calibrated up 15 degrees. Instructed customer on proper rack placement and cooking functions. Complete"
Near Smithville, TX 78957
Andy
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found no frost pattern and compressor pulling 0.37 amps. SS repair is needed. Office to schedule return trip. 2 hour job. Lock ring. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78734
Robert
Job Details: 11/17/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on job for complaints of not spinning. In test mode washer spins in all speeds but in drain and spin cycle won’t and time will not advance. Checked door switch and found soot around area. Replaced switch and washer made it all the way to 13 minutes before stopping and never reached full spin speed.