Service History 682 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY0

Near Kyle, TX 78640

Leonardo

Job Details: 04/05/2022

Arrived on site to test unit for unit not working. Test unit and found unit working at this time. Cleaned chopper blade test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78665

Cliff

Job Details: 04/05/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling and secured defective part for returns. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Del Valle, TX 78617

Jacob

Job Details: 04/05/2022

"Arrived onsite for unit getting F9E1 error code once again. Called tech line, said that the pump may be the issue and to replace it or the wire harness will need to be replaced. got sr#7733355787. Replaced latch and pump. After replacement of the pump the started to work but it did not make through diagnostics at all and the pump would not turn on. Re ordered pump and need to come back with both controls. Office to reschedule ; ordrng 1 W11399437 (Pump) and 1 Request (2hr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM

Near Austin, TX 78702

Jacob

Job Details: 04/05/2022

Arrived onsite for the center support in the crisper drawer being broken. Customer showed that center support was broken. Replaced center rail. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Pflugerville, TX 78660

Vincent

Job Details: 04/05/2022

"Arrived on site to install previously diagnosed parts, replaced socket and control, CX already had a new light bulb. Tested unit and is now operating as designed. Job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, TX 78626

Jonathan S

Job Details: 04/05/2022

"Arrived on site for washer leaking water at inlet valve. Inspected unit and work area. Found inlet valve broken. Removed broken valve and installed new. Assembled unit and performed diagnostics mode. Ran automatic test mode and monitored operation. Unit working as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Killeen, TX 76542

David Z

Job Details: 04/05/2022

"Arrived on site to follow up on washer that is making noise when agitating. Ran unit on agitate for several minutes and heard unit start squeaking when it's changing direction, sounds like loud slipping rubber. Ordering motor due to noise sounding identical to slipping rubber on motor pulley. Office to schedule when parts arrive. ; ordrng 1 W11497303 (Motor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM01

Near Georgetown, TX 78626

Jonathan S

Job Details: 04/05/2022

"Arrived on site for refrigerator stopped producing ice. Inspected unit and work area. Measured temperature in RC at 39?. Found ice fan not running in normal run mode. Performed diagnostics mode and tested ice fan and found work . Found failed thermistor on ice maker. Removed failed ice maker and installed new. Powered unit on and found ice fan now running. Performed diagnostics mode and tested IM cycles. All tested good, no water leaks detected during service

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Pflugerville, TX 78660

Vincent

Job Details: 04/05/2022

"Arrived on site for refrigerator ice getting stuck on chute. Replaced chute but will need a ice bucket replacement, while dispensing ice its dispensing cubes and crush at the same time. Icemaker is making ice cubes just fine and water is not leaking at the water dispenser, its crushed ice that is stuck on the chute and ends up melting. Office to order parts and reschedule. No water leaks detected during service. ; ordrng 1 W11244434 (Ice bucket)"

We serviced a

WHIRLPOOL MICROWAVE

Model MH6150XHQ1

Near Killeen, TX 76549

David Z

Job Details: 04/05/2022

"Arrived on site to diagnose microwave that customer said popped and left a very strong smoke smell in the house. Inspected microwave. Checked HV system, fuse, wiring, bulbs, control boards. I could not verify any damage to the microwave components,a lso could not see any scorch marks or smoke. No unusual odors present. No repair to make. Tested unit ans verified its heating with no unusual behaviors. Customer says unit popped and they do not feel safe using it. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Round Rock, TX 78665

Vincent

Job Details: 04/05/2022

"Arrived on site for dryer not drying properly. Inspected unit and tested with my vent tester kit and it showed that unit has poor air flow, also as I was moving unit around to access back of unit to check connections saw that the wall connector was lose not making a good contact to make 240V for element to work properly Tested unit temperatures and unit was short cycling because of poor air flow, advised CX to clean vents and also have an electrician to check wall connector. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Killeen, TX 76549

David Z

Job Details: 04/05/2022

"Arrived on site to diagnose refrigerator not providing any cooling when plugged in. Tested unit and found it powers on and compressor kicks on, but blows no cold air. Unit needs a sealed system repair to resolve no cool. Informed by claims Unit repair not covered by AHS due to being outside on an open patio. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Jarrell, TX 76537

Gerry C

Job Details: 04/05/2022

"Arrived to test oven temp. With a K-type thermocouple, placed centered within the oven chamber, I started the unit with a temperature of 78 degrees and after 8 minutes the unit claimed 350 preheat with an internal temperature of 386 (expected for exposed element chassis.) The cycling temperatures were 312, 370, 321, 372, 323, 378, 325, 373. The cycling temperatures averaged at 347 degrees for an set temperature of 350 and no changes are required. Operational test good."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Jarrell, TX 76537

Gerry C

Job Details: 04/05/2022

"Arrived to test oven temp. With a K-type thermocouple, placed centered within the oven chamber, I started the unit with a temperature of 72 degrees and after 11 minutes the unit claimed 350 preheat with an internal temperature of 398 (expected for exposed element chassis.) The cycling temperatures were 315, 378, 320, 380, 321, 384. The cycling temperatures averaged at 349 degrees for an set temperature of 350 and no changes are required. Operational test good."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Jarrell, TX 76537

Gerry C

Job Details: 04/05/2022

"Arrived to inspect constant hot surface indicator. Upon my arrival, the issue had apparently corrected. I tested and found the front right burner would illuminate the light almost immediately. I removed and replaced the burner and the indicator then lit as expected, within a few seconds of heating. Operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Jarrell, TX 76537

Gerry C

Job Details: 04/05/2022

"Arrived to inspect oil leaking. I found an affected area, 8 inches right of center and just below the FC and RC divider, starting at 1 inch into the cabinet, had melted and was oily. The shelves had oil pooling and the lower floor part of the liner and door were damaged from the oil. R# 7733350142 No water connections to unit."

We serviced a

GE OVEN

Model JTP13GV2BB

Near Austin, TX 78759

Joe Z

Job Details: 04/05/2022

Arrived onsite for OVEN WILL NOT GO OVER 100 DEGRESS broil does work.Upon arrival test unit and control not responding to bake. Test element and element is good with 24 ohms. Need to replace control. Part is no longer available for this unit. Job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, TX 78757

Joe Z

Job Details: 04/05/2022

"Arrived onsite for SAFETY Control panel comes on by itself. Upon arrival test unit and found F2-E1 stuck key. Need to replace console. Called Whirlpool SAFTEY team and let them know my findings. Broiler selection would be made by itself but not turn on,just beep looking for someone to select start. Tech gave ref # 7733320179. Replaced console and test unit. Unit operates as designed.job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Waco, TX 76712

Jonathan M

Job Details: 04/05/2022

"Arrived on site for a wash machine that made a sound during the wash cycle. Inspected unit and work area. The customer attempted to show me a video of the sound that it made during the cycle. Unfortunately, there was no audio to the video. The customer then advised me that the next load did not do the same thing. I ran the unit through diagnostics and found no stored error messages. Ran through all kinds of diagnostic testing and could not get the unit to fault. I had the customer bring out one of the loads that she typically washes and found that the customer does mix loads. Whenever user guide and the unit is working as designed. Call Complete."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Woodway, TX 76712

Jonathan M

Job Details: 04/05/2022

"Arrived on site for an oven that has a broken outer door glass. Inspected unit and work area. Confirmed the customers complaint and went to replace the oven door. Found the door sent with me is a black door, not stainless. Ordering correct outer door glass and will return on 4/13.; ordrng 1 W11354870 (Stainless outer door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78628

Cliff

Job Details: 04/05/2022

Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjusters broken and replaced them with updated kit. Also friction pads broken and replaced. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW01

Near Austin, TX 78702

Jacob

Job Details: 04/05/2022

"Arrived onsite for unit getting LF error code. Customer said they would have to unplug the unit and wait for it to reset and then they would be able to use it. On bigger loads they get the error. Unit was wrongly diagnosed from the first visit. Also unit needs to be pulled out by 2 techs to diagnose properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78728

Wesley

Job Details: 04/05/2022

Arrived on site for off balance complaints. Tested unit and found unit operating perfectly when empty. Advised customer On findings and on best use and care principles. Customer uses lightly and does very small loads. Advised on how small loads can cause off balance symptom because there is not enough laundry to balance. All else checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78728

Wesley

Job Details: 04/05/2022

Arrived onsite for handle falling off. Found unit mount nut set at the wrong angle corrected the nuts and re mounted handle. Unit is now strong and tight.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78717

Wesley

Job Details: 04/05/2022

Arrived onsite and replaced cutoffs and fuse per prior diagnostics. Advised maintenance on repair. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Waco, TX 76712

Jonathan M

Job Details: 04/05/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both hinges and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Austin, TX 78737

Brandon

Job Details: 04/05/2022

"Arrived on site to replace control, but I found failed motor. Ordering motor. Motor is covered under warranty ; ordrng 1 W11364931 (Motor) and 1 W10693363 (Fuse)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ3

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/05/2022

"Arrived on site for customer complaint of buttons not responding, unit shutting down, screen going blank, found error ode F6E0, found some of the buttons not responding, ordering control, door, and interlocks. Same SR#7732181674; ordrng 1 W11186019 (Door) and 1 Cnote (Office to reschedule)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/05/2022

"Arrived on site for customer complaint of loud noise during spin, I found failed Gearcase, I replaced gearcase, unit tested good.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308HPS00

Near Briarcliff, TX 78669

Brandon

Job Details: 04/05/2022

"Arrived on site to replace harness and control, after replacing parts, unit tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Lou

Job Details: 04/05/2022

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that they found approximately 1 gallon of water on the floor at the front right corner. I removed the deli drawers and found water in the bottom of the RC section. I disassembled the RC section and removed the RC evap cover and found ice in the drip pan and the drip pan badly warped. I cleared the ice and pulled the unit and and removed the drain hose and cleared it out with hot water. Also found the damper was badly rusted and the RC thermistor blackened and out of range. I advised the customer of my findings and am ordering the damper, RC evap motor harness and RC drip pan kit per service pointer #W11092686, along with CNOTE-LSO PER CUSTOMER REQUEST. I advised my customer that I would have a quote for them upon return service due to prior repairs not correcting the issue. Customer was okay with this. ; ordrng 1 W11457241 (Drip pan kit) and 1 WPW10248595 (Damper) and 1 W11087438 (RC evap motor harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

GE MICROWAVE

Model JVM1871SK03

Near Austin, TX 78730

Scott

Job Details: 04/05/2022

"Arrived on site , replaced transformer .

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Andice, TX 78628

Lou

Job Details: 04/05/2022

"Arrived on site to inspect dryer not working. Upon further inspection, the customer advised that before they went out of town, the unit was working fine and when they returned, it didnt work. Customer advised that there was a bad storm while she was gone. I tested voltage at the wall and got 0V. Checked the breaker and found it to be a GFCI breaker and it was tripped. I reset the breaker and tested the unit and it is getting voltage and operating as designed. I inspected the components at the back of the unit...fuse, cutoffs, thermostats, element and all are good. I recommended that if the unit trips the breaker, the customer should have an electrician inspect the breaker and the wiring at the outlet. No lint observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Lou

Job Details: 04/05/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and the unit door having rust, I removed and replaced the outer door panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Temple, TX 76502

Jonathan M

Job Details: 04/05/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. I confirmed the customers complaint and disassembled the unit. Tested all heating components and found the element open. Went to replace the element and found the element sent with me was broken inside the box. Re-ordering the element and will return on 4/8.; ordrng 1 Wp3387747 (Element)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1162XVD2

Near Killeen, TX 76549

David Z

Job Details: 04/05/2022

"Arrived on site to diagnose microwave that is no longer heating. Inspected unit and examined high voltage system. Found unit does have a large amount of grease in it, and the plastic components are breaking and chipping apart. Control panel tabs broke off. No good repair can be performed due to unit degrading due to age and replacement parts needed are discontinued. With the buildup in the unit electronics will continue to fail. No repair performed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Temple, TX 76502

Jonathan M

Job Details: 04/05/2022

Arrived outside for a dryer that wont tumble. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the belt broken. Replace the belt and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Temple, TX 76502

Jonathan M

Job Details: 04/05/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found the unit running but the compressor not running. Remove the back cover and found the compressor not running at all. Felt the compressor and the compressor was cold. Replaced the starting device and tested the unit. The unit began to run and operate as designed. I did inform the customer to get the unit 24 to 48 hours to call and call back if other issues persist. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Lou

Job Details: 04/05/2022

"Arrived on site to inspect dishwasher rattling noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the inlet valve opened, I could hear a thumping noise. I found the inlet valve under the sink, was not fully opened causing the valve to hammer due to the water pressure. I opened the valve all the way and retested the unit and it is operating as designed with no further abnormal noises. Recommended that the customer contact a plumber if the noise continues. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Jarrell, TX 76537

Gerry C

Job Details: 04/05/2022

"Arrived to inspect water level and wash issues. I found the unit was filling as designed and there were no error codes stored. During inspection, I found the spin basket tub ring was incorrectly mounted and causing excessive shaking of the basket assembly, due to the wobble. Office to order spin basket and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11284522 (Spin Basket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Georgetown, TX 78628

Lou

Job Details: 04/05/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=38 degrees & RC=39 degrees. I placed my gauges on the unit and tested the sealed system pressures and tested in test 4 of diagnostics. In each step, all pressures were good. I inspected the FC evaporator and found a large ball of ice in the upper right corner on the cap tube. I inspected the unit for any leaks and found no signs of leaks. I removed the ball of ice and found no signs of leaks, but it appears the evaporator has a restriction at the cap tube. I am ordering the compressor, FC evaporator, UV dye drier and access valve, along with CNOTE-3 HOUR JOB. I advised the customer of my findings and parts ordering. No water leaks observed during service.; ordrng 1 WPW10608485 (Evaporator) and 1 W10276644 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3HR JOB)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Austin, TX 78702

Jacob

Job Details: 04/05/2022

Arrived onsite for unit not starting a wash cycle. Started the unit and noticed the unit wouldnt not spin to sense the a load. Looked underneath the unit and saw that somehow the belt jumped up and causing the motor to bind. Put belt back into place but it would make a screeching noise for a few seconds when tryouts to start a spin. Ordered parts. Rescheduled with customer ; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 W11573574 (Screw)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Austin, TX 78701

Jacob

Job Details: 04/05/2022

Arrived onsite for unit leaking. Replaced the regulator to the unit. Could not test as the unit was not hooked up. Took pic. No issues at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HW0

Near Austin, TX 78703

Jacob

Job Details: 04/05/2022

Arrived onsite for the flames being too hot to cook on that the customer said there food was burning. Tested the cooktop portion of the unit and unit tested good. Flames were normal and good when set from Hi to Lo. No issues with the unit. No leaks at this time. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2427DS01

Near Austin, TX 78750

Scott

Job Details: 04/05/2022

"Arrived on site for oven not starting . No response from key pad . Did power reset . Didnt fix issue . Will need to replace UI . Ordering UI . Call to set return. ; ordrng 1 W11232102 (Ui console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Scott

Job Details: 04/05/2022

"Arrived on site . Found evap covered in frost . Steamed evap. Replaced ui , control, thermistor. Heater and fan ,diffuser all checked normal. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78758

Scott

Job Details: 04/05/2022

"Arrived on site ,replaced motor ,cam ,belt , belt guard , latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78753

Joe Z

Job Details: 04/05/2022

Arrived onsite for unit that Keeps rinsing clothes and doesnt drain. Upon arrival customer explained that on certain loads that the clothes come out wet. I ran the unit on diagnostics and there were no codes. Did manual test and all components passed. I had the customer deminstrate how she would set her cycles. Found that some of the loads were oversized for the settings she selected. Instructed customer of the different settings and she will give it a try.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Joe Z

Job Details: 04/05/2022

"Arrived on site for unit not cooling. Upon arrival found FC at 31 degrees and RC at 59 degrees. entire evaporator covered in ice. Ran diagnostics and found Defrost sensor open. Need to replace bimetal. Ordering harness and several other parts just in case diffuser,control,fan motor, and heater. Talked to maintenance department and asked for unit to be unplugged for at least 2 days before scheduled return date.Office to reschedule ; ordrng 1 W11355311 (Heater) and 1 W11475516 (Harness) and 1 W11515017 (Fan motor) and 1 W11321510 (Control) and 1 W11204060 (Diffuser)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ

Near Austin, TX 78753

Joe Z

Job Details: 04/05/2022

Arrived onsite for dispenser door broken. Upon arrival found dispenser detergent door would not lock in place. Need to replace dispenser. Replaced dispenser and test unit. Unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78754

Joe Z

Job Details: 04/05/2022

"Arrived onsite to install previously diagnosed parts, replaced broken RC door handle. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 04/05/2022

Arrived on site for dryer not heating or rotating timer during use. Upon arrival confirmed issue. After further testing I found all heating hardware functioning within specs. Also found no break or irregularities in heating coil. I then found a failure in power supply from right side of outlet not allowing the proper 240 volts to unit. Instructed customer to have electrician verify functionality in outlet and breaker circuitry. Dryer functioning as designed. Call complete

We serviced a

GE DISHWASHER

Model GLD5600R10BB

Near Killeen, TX 76549

Tyler

Job Details: 04/05/2022

Arrived on site for upper rack not staying mounted on rails properly. Upon arrival confirmed issue and found the stoppers on each front end of the top rack rails missing. Installed required parts and found that rack now stays in place as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Andice, TX 78628

Lou

Job Details: 04/05/2022

"Arrived on site to inspect refrigerator ice maker making too much ice. Upon further inspection, the customer advised that the unit is not making too much ice, but the ice in the bin is clumping. I found icicles hanging from the ice maker arm. Removed the ice maker and found the tray only a quarter full of ice. I removed and replaced the ice maker and tested water fill and found the fill is not flowing long enough and not filling the tray fully. Also found the ice bin door is not sealing properly. I am ordering the ice bin door, fill tube/heater assembly and dispenser UI. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11596134 (Fill tube) and 1 W10887795 (Ice door) and 1 W11533213 (Dispenser UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/05/2022

Arrived on site to install previous diagnosed part. Found panel black in color and needs stainless steel. Confirmed part number and contacted parts department (SR). Found correct part number but wrongly packaged. Will need to return with correct panel. Office to schedule return when ETA is available on part. ; ordrng 1 W11297728/stainless (Console)

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBS03

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/05/2022

"Arrived on site for oven combo microwave fan continues to run until door is opened and end not working. Inspected unit and work area. Performed diagnostics mode and tested operation. Checked user settings and found end tone off, turned on. Ran microwave with a cup of water in unit. Found end working. Called Whirlpool tech support and spoke with Adrian. He stated that fan will continue to run until door is opened and some model if moisture content is high fan will run when door is closed after cooking. Fans purpose of continue to run is to keep moisture from inside cavity. Spoke with customer on on service performed. All tested good. (Sr# 7733351588)."

We serviced a

GE REFRIGERATOR

Model GFE26GMHFES

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/05/2022

"Arrived on site for refrigerator leaking water from FC. Inspected unit and work area. Found signs of evaporator drain line blockage. Gained access to evaporator drain pan and found frozen over. Attempted to remove ice with steamer and found not drain to condenser drain pan. Gained access to condenser drain, found duckbill clogged and needs to be cleaned. Cleared drain line and removed ice from FC. Tested drain operation and found working as designed. Assembled unit and tested FC door operation. All tested good, no water leaks detected during service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFCA

Near Georgetown, TX 78633

Lou

Job Details: 04/05/2022

"Arrived on site to inspect refrigerator noises and icing up. Upon further inspection, the customer advised that the unit is making the samebuzzing noises as before. I opened the FC door and found ice down the evap cover and building up on the evaporator. I followed the ice up the back of the FC section and found the ice maker fill tube is overflowing. I tested the ice maker and found that with the fill tube having an opening at the top, the water is splashing over and running down the back wall of the FC section. I adjusted the tube and retested and unit is operating as designed with no further splashing. N9 water leaks observed at the end of service, job completed."

We serviced a

SAMSUNG DRYER

Model DV45K7600EW/A3

Near Georgetown, TX 78628

Jonathan S

Job Details: 04/05/2022

"Arrived on site for dryer making abnormal noises. Inspected unit and work area. Tested operation to verify failure. No abnormal sound occurred without laundry in unit. Disassembled unit and found front left guide wheel bearings failed. Removed failed wheel and installed new. Assembled unit and tested operation. All tested good. XXXX on credit card."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/05/2022

Arrived on site to diagnose a microwave with damage. Found door dented and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11117588 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/05/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near San Marcos, TX 78666

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for freezing food in RC, tested unit found diffuser flap stuck open, replaced diffuser advised customer not restrict proper air flow by pushing items against back of RC, unit is now running as designed, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB5651AWB

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to replace previously diagnosed handle, replaced handle tested unit , unit has a strange rattling sound removed all covers and found a penny hitting the chopper blades, removed penny, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GS0

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for gasket issues, tested unit found gasket fell out, inspected gasket found it was damaged in top right corner, replaced gasket, tested unit, unit running as designed, no leaks detected job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for no cool, tested unit found compressor extremely hot, exposed evaporators and found no frost pattern, unit has failed sealed system, quoted for FC And RC evaporators, condenser, dual valve , access valve and UV dye drier, compressor still covered under warranty, for parts, XXXX580.35 and labor XXXX724.75, customer accepted will need to call customer and confirm time for Thursday office to reschedule ; ordrng 1 W11492867 (Evaporator) and 1 WPW10608485 (Evaporator FC) and 1 W10559262 (Condenser) and 1 W11580434 (Valve) and 1 WPW10143759 (Filter UV drier) and 2 W11506635 (Access valve)s and 1 8201675 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for broken water valve, found cold valve broken off, valve for this job was run without, replaced valve form job 336293, tested unit unit now running as designed, no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near New Berlin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle, reset ice maker no response cycled power to unit but ice maker still not responding to diagnostics, will need new ice maker to complete job, office to reschedule ; ordrng 1 W11546935 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for clicking noise, Customer stated that a progressively got worse, tested unit found spring not holding slider up to the gear case causing it to make Loud clicking noise, replaced slider, tested unit with customer present, no unusual noise was detected no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78735

Kevin

Job Details: 04/05/2022

"Arrived on site and inspected washer And found gearcase has failed and is leaking oil. Gearcase assembly would need to be rebuilt

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS4

Near Austin, TX 78734

Kevin

Job Details: 04/05/2022

"Arrived on site and set dishwasher into a diagnostic cycle and found saved error codes 6/1, 6/2, 6/6. Start a diagnostic cycle and the dishwasher did not fill with water. Confirm the switch is working properly. Disconnected waterline and found pressure is good. There is some sediment on valve screen. Replaced valve and started dishwasher again and Still no incoming water. Disconnected vent fan, restarted cycle, still no incoming water. Inspected Control connections did not see any issues, replaced control, restart cycle, still no incoming water. Spoke with PR, disconnected OWI restarted cycle still no incoming water. Could not determine reason for issue. Will order everything on dishwasher and rebuild dishwasher entirely but wiring harness is no longer available to be ordered.; ordrng 1 W10392487 (Wiring harness)"

We serviced a

FRIGIDAIRE OVEN

Model PLEB30M9ECU

Near Lakeway, TX 78734

Kevin

Job Details: 04/05/2022

"Arrived on site and inspected microwave and found wave guide has failed,

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS1

Near Bee Cave, TX 78738

Kevin

Job Details: 04/05/2022

"Arrived on site and inspected vents put in found it is working properly. Suction is strong enough to hold car stuck against it without falling. Vent is not having a functional issue, no adjustment or replacement of parts can change operation, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Austin, TX 78748

Luis

Job Details: 04/05/2022

"Arrived on site. Replaced defective freezer light switch,tested switch operation good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Taylor, TX 76574

Matthew

Job Details: 04/05/2022

Arrived onsite to flush unit inspect for leaks with nitrogen. On arrival flushed system. Found leak at weld joint from compressor to condenser. Corrected joint. Pulled 20 min vacuum and held with no change for 10 minutes thereafter. Charged unit per spec and monitored running pressure. Pressure at 0/125 psi. Unit began cooling. Notified customer to place bottle of water in freezer and monitor. Ofer 48 hr period. Customer will monitor temperature stabilization and maintenance. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Taylor, TX 76574

Matthew

Job Details: 04/05/2022

Arrived onsite for refrigerator ice maker spraying water everywhere. Upon arrival found customer had cleared out FC and shut off water due to ice over production and ice sickles throughout FC. Inspected ice maker and found tray not seated completely and bail arm hanging outside of position. Secured ice maker and bail arm. Ran harvest test and filled properly(7sec). Did not see any leaks or spraying from unit. Called tech line for assistance. SR#7733185919. Tech agreed that the needed adjustment could clear the issue. Also checked seal and ice door flap. Could not determine any other cause of the issue of ice bridging at this time. Customer will need to monitor at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Elgin, TX 78621

Matthew

Job Details: 04/05/2022

"Arrived onsite to replace previously diagnosed parts. Replaced dispenser, cold and hot water valve and console. Ran normal load and 90 % of softener dispensed but residual softener and water were left in dispenser over max fill line. Called tech line for assistance. SR#7733351166. Tech response was that the softener was too thick. Recommended mixing softener 50/50 water and softener. Customer will follow instructions and monitor. If symptoms persist need to call tech line, could potentially be a hose issue if hose is backed up due to softener viscosity."

We serviced a

WHIRLPOOL OVEN

Model GMC305PDB4

Near The Hills, TX 78738

Brandon

Job Details: 04/05/2022

"Arrived on site for customer complaint of door not closing properly, found hinges needed replacing, I replaced hinges, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Seguin, TX 78155

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for knocking noise, customer stated that her old speed queen did not have and issues with any load, showed and explained to customer the proper operating procedures with this type of washer, put unit through diagnostics cycle, all components tested good, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Marion, TX 78124

Andrey

Job Details: 04/05/2022

"Arrived on site to test unit for water leak, tested unit found unit slightly leaning forward, in the corner were leak was coming from, found gasket really compressed,replaced gasket, tested unit, ran in normal for 5 minutes, no leaks detected at this time, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78737

Luis

Job Details: 04/05/2022

"Arrived on site for no ice. Ran diagnostics E5 error code faulty thermistor on icemaker. Replaced icemaker,power cycled unit,ran diagnostics icemaker passed harvest ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Austin, TX 78735

Luis

Job Details: 04/05/2022

"Arrived on site for ice build up and no ice. Ran diagnostics no air flow from ice box fan,ice box fan not running,ordering ice box fan and will order defrost harness incase needed. Ice box fan ; ordrng 1 W11407678 (Fan)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78735

Luis

Job Details: 04/05/2022

Arrived on site. Replaced damaged freezer bin checked door seal good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Austin, TX 78704

Luis

Job Details: 04/05/2022

"Arrived on site. Installed parts prev tech ordered same issue no water dispensing,isolated valves bypassed system gave 120v to each valve,valve powering on,found no power to isolated valve while attempting to dispense water ordering a main control ; ordrng 1 W11293378 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM03

Near Austin, TX 78701

Luis

Job Details: 04/05/2022

"Arrived on site for no,cool in both sections. Power cycled unit voltage to inverter no voltage out of inverter ordering a new inverter; ordrng 1 W10920537 (Inverter)"

We serviced a

MAYTAG WASHER

Model MHW6000XW1

Near Austin, TX 78717

Kimo

Job Details: 04/05/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested unit and found unit operating as designed. No leaks at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, TX 78641

Kimo

Job Details: 04/05/2022

Arrived onsite for MW vent fan not tuning on or off sometimes when you push the button. Upon inspection this was confirmed. I replaced control and keypad and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Leander, TX 78641

Kimo

Job Details: 04/05/2022

Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor had but out. I am ordering 1x sealed system as I quoted customer for the back panel; ordrng 1 WPW10141645 (Pack of screws) and 1 W11418239 (COVER-UNIT) and 1 W10507884 (COMPRESSOR) and 1 W11284480 (EVAPORATOR) and 1 UVdrier (UV drier) and 1 Sealedsystem (Sealed system)

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Leander, TX 78641

Kimo

Job Details: 04/05/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new water valve and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Kimo

Job Details: 04/05/2022

Arrived onsite for rand oven not working. Upon inspection I found that the glow ignitor was showing OL/ it was burnt out. I replaced ignitor and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

David S

Job Details: 04/05/2022

"Arrived on site for dishwasher not drying the dishes. I inspected Ted the unit and work area. I found fault codes F7e1 no heat F5E1 door stuck open, f3e3 owi failed calibration. I replaced the owi, and tested the unit. I found the unit working as designed. No water leaks detected."

We serviced a

WHIRLPOOL MICROWAVE

Model GT4175SPS4

Near Leander, TX 78641

David S

Job Details: 04/05/2022

Arrived on site to install previous diagnose parts. I gained access to the turn table motor and replaced it with new. I repainted the turn table housing as it was missing paint. I replaced the plate support as well. I reassembled the unit and reinstalled it into the cabinet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78744

Tyler L

Job Details: 04/05/2022

"Arrived on site for complaints of no ice. Cycled icemaker and got no response. Installed new icemaker and tested. Cycled icemaker and it passed. No water leaks detected, job complete."

We serviced a

AMANA RANGE

Model AER6303MFB2

Near Austin, TX 78724

Tyler L

Job Details: 04/05/2022

Arrived on site for complaints of no power. Found breaker tripped. Reset breaker and power was restored. Verified proper voltage. Set oven to preheat at 350. Everything working as designed. Job complete.

We serviced a

JENN-AIR RANGE

Model JIS1450DS3

Near Austin, TX 78723

Tyler L

Job Details: 04/05/2022

Arrived on site for install of previously diagnosed parts. Installed new module and found no change. Spoke with PR and ran checks. Installed new UI and found no change. Called techline 7733242053. Ran checks and found the IPC boards are not sending the correct DC voltage to the UI. Will need a new module to complete. Office to reschedule.; ordrng 1 W10886867 (Module)

We serviced a

MAYTAG FREEZER

Model MZF34X16DW00

Near Austin, TX 78723

Tyler L

Job Details: 04/05/2022

"Arrived on site for complaints of no cool. Found unit at 34 degrees, took picture. Found compressor not running. Found cavity thermistor out of range, reading 13.7 kohms. Found the cooling off button was pressed. Turned cooling back on and the compressor kicked on and cool air was flowing all through out. Amp draw on compressor was 0.7. Cooling on and off functioning not responding every time. Was able to get it to respond and get the cooling back on, but I recommended a new control and thermistor.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78722

Tyler L

Job Details: 04/05/2022

"Arrived on site for complaints of not spraying. Found F7E2 error for variable speed wash motor failure. Ran tests and unit never went into wash cycle. Verified connections were good. Will need new sump and motor assembly. No water leaks detected, office to reschedule.; ordrng 1 W11443104 (Sump) and 1 W11410464 (Owi)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Austin, TX 78723

Tyler L

Job Details: 04/05/2022

"Arrived on site for complaints of loud noise during agitation cycle. Found oil leaking out of the gear case. Will need new Gearcase, ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Kyle, TX 78640

Leonardo

Job Details: 04/05/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.Test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Driftwood, TX 78619

Leonardo

Job Details: 04/05/2022

Arrived on site to Test unit for ui not responding. Reset ui test unit and unit test good job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Austin, TX 78737

Leonardo

Job Details: 04/05/2022

Arrived on site to test unit for door not opening all the way. Test unit and found link kit stuck and broken. Replaced link kit test unit and unit test good job complete.