Service History 682

Near Killeen, TX 76542
Jonathan M
Job Details: 02/06/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer with long dry times. Inspected unit and work area. Customer had a load running when I got there. Opened the dryer to find it heating. I asked the customer what was going on and she explained that the dry times were taking longer than a cycle. She was using the low heat cycles but said she’d have to r7n an extra 20 minutes in a times high heat dry to dry the clothes. I noticed her vent hose was shaped into an “S” and adjusted the placement of her dryer to allow better ventilation. Tested unit and the unit heated better than it did previously. Went over user care guide and unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/06/2020
DRYER WHIRLPOOL WED6620HC0 "arrived on site to inspect dryer noises. Upon further , inspection, the customer provided a video of the noise and it sounded like metal to metal grinding. I disassembled the unit and found the back left roller was badly damaged. I removed and replaced the dryer repair kit..4) rollers, tension pulley roller and belt and reassembled the unit and tested. Unit is operating as designed and quiet. All lint cleaned from the unit, job completed."
Near Round Mountain, TX 78663
Brandon
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to replace sump assembly, after replacing, unit tested good. SR# 7727070385"
Near New Braunfels, TX 78130
Robert
Job Details: 02/06/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for dryer timer not advancing. Ran diagnostics and found that the timer is not workingnew timer was installed. Ran test and everything is working properly.
Near Austin, TX 78733
Luis
Job Details: 02/06/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for faulty compressor and no power to drain pump. Replaced harness,control,compressor and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics all test passed."
Near Cedar Park, TX 78613
Lou
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented in the upper right corner near the handle. I removed and replaced the outer door panel then tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived onsite for the refrigerator not cooling. Upon inspection found that freezer evaporator was frozen solid. Defrosted evaporator and replaced control box. Ordering harness and defrost thermistor and heater. Office to schedule time frame. ; ordrng 1 2188175 (heater,defrost) and 1 NEEDADEFROSTTHERMISTOR (COULD NOT FIND IN PARTS ILLUSTRATION ) and 1 W10384183 (thermistor) and 1 W10911770 (harns-wire)"
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 02/06/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site for commercial range for middle back burner not light and left oven not working. Performed diagnostics mode and found error code F3-E1, failed temperature sensor. Measured temperature sensor and found 1 ohm, out of range. Gained access to temperature sensor and found cut out for temperature sensor did not align with sensor, causing to short out (see SD-QUICKPIC). Called tech support and spoke with Rich, he stated to re-fabricate panel. We need to take in drill sheet metal hole bigger or metal shears cutters to panel. Found sensor would need to be relocated to correct panel issue. Will need to replace sensor and burner assembly. Office to schedule appointment for return. (Sr# 7727072497).; ordrng 1 SEENOTEANDSTICKNOTE and 1 W10859573 (PROBE SENSOR) and 1 W11319224 (BURNER CAP SET) and 1 W11319673 (BURNER HEAD)"
Near Georgetown, TX 78626
Al
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived to inspect dishwasher issues.Customer concerned about drying.Ran diagnostics test mode and unit had no errors.Let unit complete test mode to reset the control.Verified all aspects of unit work as designed.Noticed there was lots of food debris in the tub and in drain.Informed the customer on importance of cleaning filter.Advised purging the hot water before starting the unit to insure hotter temperatures and optimal cleaning.Job complete All water lines were dry at the time of service
Near Austin, TX 78741
Richard
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer control panel not working. Installed new panel that was ordered and panel control is working but also found that he door latch was not working as well. Replaced latched and washer tested fine. Complete
Near , TX 76655
Cliff
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 on site to complete sealed system repair for refrigerator. Upon inspecting unit noticed previous service has been done and servicer has placed a UV dye compressor on the unit which has contaminated the system. Contacted tech line and spoke with Andy.
Near Niederwald, TX 78640
Kevin
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived on site and inspected dishwasher and found wash motor isn’t running wash motor is normally
Near Buda, TX 78610
Richard
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite for the washer not working properly. Ran diagnostics and found no error codes. All functions worked correctly and just advised customer on the how to use the washer and how it works. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onnsite and found regulator kit to be missing hose. Advised customer that quarter inch hose is being ordered. ; ordrng 1 QUARTERINCHHOSEWITHSPIGOTTHREADSTOGOFROMWALLVALVETOFRIDGE (UKNOWN)
Near Leander, TX 78641
Lou
Job Details: 02/06/2020
DRYER AMANA NED5800HW0 "arrived on site to inspect dryer making noises. Upon further inspection, I found the unit to be stacked. I turned the unit on and it sounded normal. Customer placed his hand on the right side panel and the unit began to make a metal to metal rubbing noise. I found that the right side panel is badly damaged with a large dent in the lower front corner. I am ordering the right side panel and a CNOTE-2 MAN JOB. Office to schedule return service. No lint observed during service.; ordrng 1 CNOTE (2 MAN JOB) and 1 W11233548 (RIGHT SIDE PANEL )"
Near Salado, TX 76571
Jonathan M
Job Details: 02/06/2020
REFRIGERATOR GE GFD28GELCDS "Arrived on site for refrigerator that was melting ice, had a door handle loose, and customer could not replace water filter. Inspected unit and work area. Tested ice dispenser and cubed and crush’s ice was able to come out. Found water droplets and residue on the bottom cover. I asked the customer if she is crashed ice frequently. She said she did. I asked her if she noticed if water was leaking or dripping after they got ice. She said that she had seen that several times. I advised her that her door flap was probably not closing all the way and was letting room temperature air flow into her ice box, therefore melting her ice until the door flap closed. Advised her to remove ice from ice bin if she noticed that happen again. Adjusted her door handle and tightened the handle to the door. Customer said she doesn’t know how to replace her filter. She said she tried one time and she broke the filter. She asked that I replace it so it wouldn’t be damaged. I rep
Near Kingsland, TX 78639
Jonathan S
Job Details: 02/06/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not starting. Found unit installed outside(see SD quick pic). Found drain line laying on the ground tied into another drain ( see SD quick pic) and water inlet hooked up to outside water hose line (see SD quick pic). Found unit powering on and starting. Found failures due to installation.; ordrng 1 SEESTICKYNOTE (SEE STICKY NOTE)
Near Buda, TX 78610
Richard
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for the refrigerator ice maker not working properly. Upon inspection found that the ice bin is full of ice and producing ice. Found no issues with ice maker. Checked temperatures freezer is at 4 degrees and refrigerator is at 39 degrees. Found that the temperature settings were not correct adjusted temperature to recommend settings . Refrigerator is working properly. Complete.
Near Georgetown, TX 78633
Al
Job Details: 02/06/2020
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived to inspect range door issues.Confirmed the complaint and removed and replaced hinges and receivers and door still didn’t work properly.Unit cabinet seems to be warped, not allowing the unit to close properly.Unit cabinet seems to be defective, not allowing door with new parts to close tightly to cabinet.Ordering research for additional repairs.; O-emld tckt"
Near Waco, TX 76705
Cliff
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MRT118FFFH00 Arrived on site to replace previously ordered parts for refrigerator.
Near San Marcos, TX 78666
Robert
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived onsite to replace parts previously ordered. Replaced door and wire cover. Tested and adjusted door. Everything is working properly. Complete
Near Austin, TX 78758
Cliff
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose a washer that is not spinning properly. Found no mechanical failures at this time. Factory reset controls and advised of best loading procedures to ensure the unit can balance loads.
Near Round Rock, TX 78664
Wesley
Job Details: 02/05/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onnsite and replaced door skin and leveled unit. All checks good.
Near Pflugerville, TX 78660
Paul
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher with the soap pod not dissolving. I checked stored error codes and found an F3E3 & an FAE1. I found the unit not filling with water because the house valve was turned off. I turned the valve on and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78628
Lou
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven not connecting to WiFi. Upon further inspection, the customer advised that the unit would not connect and after speaking to the Whirlpool Connect Team rep, it was determined that the UI console and main control needed to be replaced. I removed and replaced the UI console and main control and programmed the unit. Customer connected unit to WiFi and the unit is operating as designed. Job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts. Replaced thermostat and fan assembly. Due to missing clips evaporator cover will need to be replaced as well as user interface and main control causing communication issue for defrost system. 1 W10822647 (cntrl-elec) and 1 W11172798 (CONTROL) and 1 WPW10387382 (cover-evap)
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
WASHER GE GFWH1200H1WW Arrived on site and tested operation. Found no operation from motor and unit has motor faults. Tested voltage to motor and had no voltage. Unit will need new control to repair. ordrng 1 WH12X20814 (ui board)
Near Austin, TX 78745
Richard
Job Details: 02/05/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer latch not locking. Installed new latch that was ordered and washer tested good. No leaks detected. Complete
Near Waco, TX 76712
Jonathan M
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KSCS25FVMK01 "Arrived on site for refrigerator that is leaking still. Inspected unit and work area. Checked waterlines going to filter housing and found no water leaks or evidence of a water leak. See photos. Inspected water valve and freezer for water leaks. Water valve was good but the freezer had an ice sheet at the bottom. See photos. Checked drain tube at evaporator and found no ice build up in the drain pan. Advised customer this might be her issue. All water lines were dry. Customer stated this issue only happens once every 6-7 days and will happen randomly, mostly when not in use. Advised her the ice build up could be defrosting and leaking out of her freezer. To,do her to call back if she had further issues. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace top and control panel to unit. Replaced both parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit missing handle. Looked at unit. Founded that handle was not missing at all. Unit is in good condition. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Paul
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven to possibly replace the previous diagnosed parts. The blower was fine but the bracket screws on the rear were loose. I tightened the screws and the oven sounds normal and is irking as designed. Call complete.
Near Austin, TX 78705
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for water leaking. Found floors warped uploaded pics to SD-QuickPic found water inlet to valve not fully inserted causing water to leak during icemaker fill cycle. Installed line correctly to valve,rna icemaker through a fill cycle no leaks unit working as designed"
Near Leander, TX 78641
Lou
Job Details: 02/05/2020
REFRIGERATOR KENMORE 795.7205311 "arrived on site to refrigerator noises. Upon further inspection, I could hear the FC evaporator fan making a rubbing noise. I remove the FC drawers/door and found a large block of ice on the Evap cover. When I attempted to remove the cover, the block of ice fell off. Once I got the cover off, I found the evaporator with a good frost pattern. I removed the ice from inside the cover and the fan housing and reassembled the cover. All fans are operating as designed and the unit is cooling properly. I advised the customer that it appears that the freezer door had been left open for a period of time and the evaporator froze up and when it defrosted, the ice on the cover remained.. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Andy
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for refrigerator ice maker not working and Frost/cooling issues. Upon arrival customer informed me that issue is ice maker not working and RC freezing food. Cycled ice maker and ice maker cycled but did not fill with water and found frozen vegetables in crisper. Ordering water valve, control and thermistor harness. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 WPW10422363 (harns-wire) and 1 WPW10498976 (valve) and 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (DAMPER )"
Near Austin, TX 78704
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for failed led and clogged drain,replaced led module,cleared ice from freezer floor,cleared drain checked water flow,water flowing 5rough drain correctly.
Near Austin, TX 78727
David Z
Job Details: 02/05/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to diagnose dryer that had a consistent check lint screen light, with beeping at times when trying to start. Called WP tech like and spoke to Dustin SR7727065053. Confirmed that check lijtnscreen light will always come on when starting up, and may blink during cycle. Advised customer the beeps on start means the button is likely being pushed too hard, and gentle touch is what has best results on the panel. Showed customer tips to operate. All is working as designed. Call complete."
Near Round Rock, TX 78665
Wesley
Job Details: 02/05/2020
REFRIGERATOR MAYTAG MFT2772HEZ00 Arrived onnsite and found no cool in fridge. Repaired by installing new fan harness and damper. Unit is now operating as designed because fan had been dead. All checks good.
Near Georgetown, TX 78626
Andy
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for refrigerator not cooling. Upon arrival found all operations to be normal. maintenance man informed me that FC was frozen and that he defrosted it. Ordering harness. Instructed that unit will need to be defrosted 48 hours prior to service and how to do so properly, he signed waiver. no water leaks present at time of service.; ordrng 1 W11405276 (HARNESS )"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
DRYER ROPER RED4516FW0 "Arrived onnsite and verified voltage and continuity of circuit parts, but not heating. Ordering motor to repair. Installed timer during testing. Unit status unchanged. ; ordrng 1 279827 (motor!dryer)"
Near Austin, TX 78729
David Z
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to follow up on microwave that was producing little heat. Ran unit and was barely able to hear magnetron. Tested a cup of water at 2 mins, and barely hit 120 degrees. We will need to un hardware this on return visit to get it out to replace mag. Return with inverter W10217711, sensor W11346197, mag 11346197, 2MAN. Office to reschedule for 2MAN. ; ordrng 1 2MAN (2MAN)"
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit not heating. Tested unit. Found that electrical from wall is not putting the correct voltage. Maintenance crew knows and is getting an electrician to fix issue. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit not making ice. Tested unit. Unit locked up from making ice. Replaced ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and tested operation. Found unit has set it self to Celsius and would not go to Fahrenheit. Reset control and unit allowed for temp unit change. Heated oven to test temps and found unit heating properly. Job complete.
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found no response from console. Found unit unplugged. Plugged unit in and ran diagnostics. Found fault for heater circuit. During teetering I found that the wash motor is not running. Inspected and found harness damaged at connection to control. Straightened and properly routed harness but motor will not run. Unit will need new harness to allow for further testing. ; ordrng 1 W11131692 (harns-wire) and 1 W11413274 (CONTROL) and 1 WPW10671941 (pump&motor)
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for fan not working to unit. Tested unit. Fan was not working. Could not take down microwave. Install was had extra screws in places that could not get too. Told customer that they would need to get back installers to take it down for us to do the service. Office to reschedule ; saved tckt
Near Austin, TX 78717
Tyler B.
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived to inspect unit with no light. Opens pane and found bulb seized in socket, had to replaced socket and bulb to repair"
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to apartment unit 2319 where the washer unit was moved too. Unit not getting cold water. Ran diagnostics test mode. Cold water no filling unit. Replaced cold water valve and is not working. Ordered part. Office to reschedule ; ordrng 1 W11322879 (cntrl-elec)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site microwave not heating.
Near Liberty Hill, TX 78642
James
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Found wash motor not running again. Found harness connection has split again. Installed new harness and wash motor. Tested operation and found unit working properly. Job complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/05/2020
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site for oven making loud noise when heating above 400°. Customer stated that when she opens door noise will stop. Customer also stated that temperature prob was off. Customer had unit heating at 400° at time of service. Performed diagnostics mode and checked fault codes. Found no fault codes. Tested oven meat prob and checked reading. Found reading prob at 24 Celsius converts to 75.2 fahrenheit, within range. Found convection fan making noise due to thermal expansion. Will need to replace fan blade, nut and baffle cover. ; ordrng 1 W11241587 (FAN COVER)"
Near San Marcos, TX 78666
Robert
Job Details: 02/05/2020
VENTHOOD JENN-AIR JXW9048HP0 Arrived onsite for vent a hood light bulb loose. Upon inspection we found that the bulb had separated from the base. Ordering parts. RJ to return. ; ordrng 1 WPW10291579 (bulb-light)
Near Austin, TX 78717
Lou
Job Details: 02/05/2020
DRYER WHIRLPOOL MEDC465HW0 "arrived on site to inspect dryer noises. Upon further inspection, customer turned the unit on and the unit sounded normal. I disassembled the unit to inspect the seals and found a small piece of debris in the back drum seal. Reassembled the unit and tested and it continued to operate as designed. I found that the vent tube at the back of the unit was too small to fit the vent going into the wall. The customer had another vent tube and I replaced the old one. Retested using my vent test kit and the unit is operating as designed. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onnsite and replaced valve and icemaker. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78737
Kevin
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and replaced control board, checked harness between control and water level sensor and it is good. Ran a quick wash cycle for 25 minutes and it completed properly.
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
Near Buda, TX 78610
Richard
Job Details: 02/05/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer not working properly. Found that the washer was not level to close to the floor. When I pushed down on basket it touches the floor. Raised washer and leveled it. During inspection of motor and gear case assembly found that the pulley cover had broken off. Ordering cover and screws . Office to schedule. Washer tested good after leveling it. ; ordrng 1 W11409708 (PULLEY COVER) and 1 WP22001995 (screw)
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit in cooling off mode. Noticed the light for cooling off was flashing. Held buttons to turn cooling back on. Tested unit. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 02/05/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer making a noise. Ran diagnostics and found that the spin basket out of round and gearcase shaft loose. Installed new wash plate. Ordering parts. Please send RJ back. ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket)
Near Belton, TX 76513
Al
Job Details: 02/05/2020
OVEN KITCHENAID KODE500ESS04
Near Austin, TX 78730
David Z
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to diagnose refrigerator with items in the RC freezing. Customer also informed me that when the freezer drawer closes the right side RC door would pop open and break the gasket seal. Examined unit and verified that the right RC door was barely holding closed. Customer does have wooden door panel covers on this unit. Found the unit was pushed in a bit too far back in the opening, and the door was pressed against the cabinet, keeping it from being able to achieve full range of motion, and possibly an air gap. Pulled unit out and leveled it, and door has no other issues. The wooden panels do look like they barely touch, and it is a tighter fit, but doors do close and properly seal. When checking out the ice build up found the air channels behind the sheLves were blocked, preventing air from being able to circulate. Advised the customer they need to open up those gaps and allow airflow to and from the vent. This and the door being able
Near Belton, TX 76513
Al
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived to install previously ordered parts.Removed and replaced the door and name plate.Job complete
Near Belton, TX 76513
Al
Job Details: 02/05/2020
COOKTOP KITCHENAID KGCU483VSS "Arrived to inspect KItchenaid cooktop not working on the griddle function.Confirmed the complaint and and disassembled the unit and noticed the male plug wasn’t plugged into the unit.I climbed underneath the unit to attempt to locate a possible plug to plug in the griddle.I found NONE.Unit will need to be uninstalled by builder in order to plug in the griddle feature.Blue light on griddle knob never turned on.; saved tckt"
Near Austin, TX 78750
David Z
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to examine refrigerator with bubble in right door. Found dent in door. ; ordrng 1 W10919619 (dor-fip)"
Near Georgetown, TX 78628
Cliff
Job Details: 02/05/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site to diagnose an oven that is not level. Found unit mounted improperly. Reset and re-mounted unit in proper position. All is working properly at this time.
Near Austin, TX 78737
Luis
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for power failure issues. Diagnosed control powering off and resetting on its own,replaced main control. Powered unit on,compressor and fans powered on"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite and found unit ff Evap drainfrozen over. Ordering harness and cover to repair. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)"
Near Bastrop, TX 78602
Scott
Job Details: 02/05/2020
RANGE JENN-AIR JLRP430WP01 "Arrived on site replaced both controls from previous diagnostics . Couldn’t find fault with blower fan .Tested unit ,preheated 350 . No new errors . No gas leaks detected at time of service . Job complete ."
Near Temple, TX 76502
Jonathan M
Job Details: 02/05/2020
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for dryer that was making a rattling noise. Inspected unit and work area. Placed unit into regular dry cycle and found the unit rattling. Checked idler pulley, belt, motor, rollers, and blower wheel. Nothing seemed to be worn or broken. Noise seem to be coming from the metal cavity. Adjusted and tightened several screws, placed sound pads onto the exhaust vent and side wall. Unit was operating as designed. Advised customer she would hear some minor rattling due to cabinet vibration. Call complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
WASHER MAYTAG MHW6630HC0 Arrived onnsite and found unit operating on dedicated gfci. Advised owner that unit is not gfci compatible and breaker must swapped or different outlet used. All else operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 02/05/2020
WASHER KENMORE 796.3152321 "arrived on site to inspect washer no water going into tub. Upon further inspection, I checked the valves and fund no debris and a small amount of debris in the hoses. Placed the unit in diagnostics and tested. Unit operated as designed. Ran a second diagnostics test and again it operated as designed. Due to the detergent bin being full and emptying into the tub during diagnostics, I recommended that the customer run a normal wash cycle to get rid o father suds before washing any clothing. I turned the unit on and began a normal wash and the unit began to operate as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Pierced low side line reading +10 with no frost pattern,diagnosed faulty compressor. Installed a new compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Round Rock, TX 78664
Wesley
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite and found lighting in pantry UI out. Replaced UI. No change. Wiring not visibly damaged. Ordering main control to repair, returning with harness jic. ; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near The Hills, TX 78738
Brandon
Job Details: 02/05/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for customer complaint of unit not making ice, found recirculating pump had failed, I replaced pump, unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2020
RANGE WHIRLPOOL WFC310S0ES1 Arrived onsite for the oven bake and broil not working. During testing found that there is only 124vac going to the oven. It needs 240Vac to work properly. Advised customer to have there maintenance guys to look at the wall outlet. Complete
Near Austin, TX 78732
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for no dispensing ice. Found coupling stuck to shaft,forced shaft out of coupling found shaft rusting and endless rounded out,diagnosed unit will need a new coupling g and shaft,installed a new shaft and coupling tested ice dispenser unit working as designed.
Near Salado, TX 76571
Al
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect unit F0E2 error code.Discovered the code was due to excessive soap usage.I ran diagnostics test mode and unit tested as designed.Disassembled and checked the pressure hose to tub.Reassembled and ran a regular consumer load and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Copperas Cove, Coryell 76522
Al
Job Details: 02/05/2020
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer leaking.Ran diagnostics test mode and unit began leaking from the blue drain line the customer has connected to the unit.Washer works as designed.No parts installed.Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for customer complaint of doors/unit needed leveling, I put unit down on casters, and pushed back as far as it would go and then leveled the unit, but there are gaps on the side where the unit meets the cabinet. I instructed customer to have installers/builder to look at this issue. Unit functions good."
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site and tested operation. Customer stated the broiler heated for 2 minutes then cut off and never tried to restart. Started a broiler cycle and broiler burner heated for 17 minutes. Unable to duplicate failure. Job complete
Near Smithville, TX 78957
Scott
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site ,replaced ice maker . Powered down unit , ran motor and harvest test as well as fill test . All checked normal . No water leaks detected at time of service . Job complete ."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived to inspect unit not cooling. Found 120v at compressor but not running, replaced start device and tested good"
Near Bertram, TX 78605
Jonathan S
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB00 "Arrived on site for refrigerator not cooling. Inspected not and work area. Found ice buildup on FC evaporator. Performed diagnostics mode and activated defrost cycle. Confirmed with claims department. Reset unit by unplugging and plugging back in."
Near Austin, TX 78723
Paul
Job Details: 02/05/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range not lighting. I found the bake/broil relay on the control not closing. I replaced the control and tested the oven. I found the oven bulb defective and replaced the bulb. The unit is working as designed. Call complete.
Near Del Valle, TX 78617
Luis
Job Details: 02/05/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site for freezing and multiple cracks in liner. Found cracks increasing where repair kit was attempted,found cracks increasing to back by evaporator called manufacture tech support
Near Spicewood, TX 78669
Brandon
Job Details: 02/05/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site for customer complaint of unit not filling with water, found water valve failed, I replaced water valve, unit tested good."
Near Waco, TX 76710
Jonathan M
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. Replaced both water tubes and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 02/05/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and inspected oven door and found trim has broken and door straps are missing. Builder has another oven that needs to be replaced and was able to use the parts from that door to repair this oven. Took one picture of completed repair, job complete"
Near Austin, TX 78759
Cliff
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 Arrived on site to replace previously ordered parts for dishwasher. Replaced water valve and tested unit. Found all is fully functional at this time and pump is not needed. Job is complete and no leaks were found after services were performed.
Near Round Rock, TX 78665
Andy
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. Instructed customer to keep an eye on unit to be safe. No water leaks present at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 02/05/2020
REFRIGERATOR LG LFC24770ST/03 "Arrived to install previously ordered parts,will need to return with correct parts, to c9mplete ; ordrng 1 ADJ73712906 (DUCT) and 1 CNOTE (OFFICE RS) and 1 EAU63103209 (FAN) and 1 EBD60925804 (RF THERM) and 1 EBR81182793 (PCB)"
Near Seguin, TX 78155
Robert
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite to replace parts previously ordered. Replaced evaporator motor. And tested refrigerator. Everything is working properly. Ordering parts for fan grille. ; ordrng 1 W10871842 (grille)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/05/2020
OVEN AMANA AER6303MFS2 "Arrived on site for oven door not closing. Removed door and disassembled. Found spring loaded hinge broken. Inspected receivers and found no signs of failure, will return with if needed. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299225 (HINGE)"
Near Briarcliff, TX 78669
Brandon
Job Details: 02/05/2020
OVEN KITCHENAID KOST100ESS03 "Arrived on site for customer complaint of error code f2e0 after a power outage, I disconnected the UI console and checked wiring, I plugged console back in, unit tested good."
Near Waco, TX 76708
Jonathan M
Job Details: 02/05/2020
DISHWASHER KITCHENAID KDTM354EBS3 "Arrived on site for dishwasher that would not close properly. Inspected unit and work area. Found right hinge bent. Replaced hinge and reset feet level. Unit began to operate as designed. Call complete."
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2020
OVEN KITCHENAID KODE507EWH04 Arrived onsite for the oven door not closing properly. Upon inspection of the new glass door that was ordered customer saw the gap on the corner edges and was not happy with it. Wants me to reorder glass door. Took pictures. Customer will contact whirlpool customer service department to address there concerns. Reordered parts and office to schedule.; ordrng 1 W10669415 (brkt-glass) and 1 W10774422 (glass-door) and 1 WPW10320793 (frame-glas)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "(DS) Arrived on site for refrigerator not cooling properly. Inspected unit and work area, found ice build up on the evaporator in the fresh food side of the unit. Ran diagnostics mode performed a defrost cycle, Fc heating element activated. Found defrost sensor out of range. Informed customer about defrosting the unit prior to our return visit. Had customer sign defrost waiver. ; ordrng 1 W10316760 (thermistor KIT) and 1 W10822641 (UI) and 1 W11098695 (FAN ASSEMBLY )"
Near Waco, TX 76708
Jonathan M
Job Details: 02/05/2020
WASHER MAYTAG MHW6630HW0 Arrived on site for washer that was overflowing in the drawer. Inspected unit and work area. Found water in the bleach and fabric softener holders inside the dispenser drawer. Customer stated the drawer doesn’t leak but she didn’t know if it was normal to have that much water or liquid after a cycle. Advised customer this is normal operation and that the water would siphon into the drum once it reached the drain hole. Ran unit through diagnostics and found no errors. Unit is working as designed. Call complete.
Near Austin, TX 78750
David Z
Job Details: 02/05/2020
WASHER WHIRLPOOL WTW5000DW2 ". arrived on site to diagnose washer that was stopping during cycles. On arrival found unit had no power going to it. When moving the plug in the wall you can hear solenoids clicking, but power doesn’t stay. I’m able to wiggle the plug to get it to go into diag mode, but if you wiggle after power cuts. Called talk line and talked to Butch, SR7727063187. Tested unit with extension cord to another outlet and did not have any power issues and wiggling plug doesn’t cut power. Customer informed the issue is with the outlet for the unit, and they should have it resolved by an electrician. No repair needed at this time, instruct only. T
Near Georgetown, TX 78628
Andy
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site for microwave light will not turn off. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.