Near Austin, TX 78739
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue. Evaporator in cased in ice, called tech support due to ongoing issue. Evap cover secured with 2 screws on top and 2 in middle of cover. Per tech support changed defrost setting to basic and per tech support all necessary repairs have been done for fresh food evaporator freezing over. File #7724425623"
Near Austin, TX 78701
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KBLS20ETSS00 Arrived on site and found evidence of leak from drain pan. Repair authorized. ; ordrng 1 2TECHS and 1 WP12579803 (pan- drain)
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/21/2019
OVEN KITCHENAID KSGG700ESS1 "Arrived on site to replace flame spreader, baffle, and oven bottom for range. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78726
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the diffuser ad installed the hex nut at the bottom right rc door hinge. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived back on site for fans and control replacement after defrost, cleared remains ice, replaced rd and fc EVAP fans and rear control and tested good, no leak on site. Under our labor warranty, parts covered"
Near Leander, TX 78641
Paul
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with dispenser issues. I found the dispenser locking tab broken not allowing the door to stay closed. I replaced the dispenser and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 03/21/2019
VENTHOOD WHIRLPOOL GXW7336DXS2 Wrong chimney sent. Verify stainless!!; ordrng 1 W11240046 (CHIMNEY)
Near Austin, TX 78704
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found door consistently hoping reach due to customer opening from sides of Handle. Instructed customer on always opening freezer from center of handle. All checks good. Unit is operating as designed.
Near Kyle, TX 78640
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not starting . Ran diagnostics nonerror codes , all checked good . When trying to start normal wash ,unit control would light up the go blank. Checke all connections . Unit did this several times . Replaced panel UI and control . Ran diagnostics all checked good . Unit is now properly responding to commands in normal cycles . Nonwater leaks detected at time of service . Job complet"
Near Buda, TX 78610
Kevin
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found it has not tripped the AFCI breaker in 8 hours, spoke with techline SR7724391765 and they recommended adding service kit W10810444 per service pointer W10806461. No water leaks from connections at time of service.; ordrng 1 W10810444 (cord-power)"
Near New Braunfels, TX 78132
Robert
Job Details: 03/21/2019
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of burning smell. Ran diagnostics and all functions working properly. Found the capacitor warm . Replaced capacitor. No leaks detected at time of service.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “fireball behind unit” complaint. Inspected unit and found burned out connection on black power wire. Burned black wire end on power cord. Power cord will need to be replaced. Repaired black wire on unit. All other wire connection screws, in terminal block, were very loose, when I started inspection. Not able to test unit, due to no power cord."
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
OVEN KITCHENAID RBD275PDQ12 Arrived on job for complaints of no display. Found the microcomputer will need to be rebuilt. Pulled for rebuild. ; ordrng 1 CNOTE (AUTHO NEEDED )
Near Austin, TX 78704
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL KFGG500ESS2 Arrived on site to replace manifold. Replaced manifold test unit for leaks no leaks present at this time. Job complete.
Near Austin, TX 78725
Wesley
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL W8RXEGMWS02 Arrived on site and found failed icemaker. Replaced icemaker and tested. All checks good. Unit is now operating as designed
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of LF code. Ran diagnostics and no code stored. Replaced control and ran diagnostics.
Near Dale, TX 78616
Scott
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived on site for dish washer starting and then shutting off . Checke and not getting voltage to motor . Found control a couple of capacitors had blown . Replaced control and tested unit . All checks good , no water leaks detected at time of service . Job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 03/21/2019
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose the washing machine with rust buildup on dispenser drawer rail. Tested unit and found waxy buildup from rinse agent on drawer rail causing it to discolor. Replaced drawer to prevent future issues. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78753
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for poor washing . Found change wedged between wash plate and tub . Removed plate and cleaned out obstructions . Tested unit all checked good . No water leaks detected at time of service . Job complete .
Near Austin, TX 78759
Tyler B.
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL GT1196SHS "Arrived on site for unit not heating, cust stated he saw sparks from mag, ran unit and buzzed very loud indicated that trans and mag has failed, transformer is discontinued.
Near Austin, TX 78730
Luis
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for faulty snack pan. Removed damaged pan,inspected new pan good installed new pan"
Near Hutto, TX 78634
Jonathan
Job Details: 03/21/2019
MICROWAVE GE JNM1541DN1WW "Arrived on site for microwave not heating. Inspected unit and found metal showing on microwave liner, due to normal wear and tear (see SD-QuickPic). Performed diagnostics and tested amp draw to unit, found amps within range. Found unit sparking by capacitor and diode. Removed capacitor and diode and installed new. Tested unit, found magnetron will need to be replaced. Will need to add microwave liner paint to cavity. Will return with new capacitor and diode in case needed. Schedule return appointment for Wednesday the 20th. May need authorization to complete repair. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w) and 1 SEENOTE (MAY NEED AUTHORIZATION ) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode)"
Near Austin, TX 78754
Wesley
Job Details: 03/21/2019
REFRIGERATOR GE GFE28GSKSS Arrived onsite and found complaint of not cold enough. Tested and found temp avg 36f in fridge and -1f in freezerDid find mismolded freezer gasket. Reformed with heat gun for proper seal. Advised customer on findings and repair. All else checks good. Advised customer on temp monitoring.
Near New Braunfels, TX 78130
Robert
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on job for complaints of filter stuck. Found the housing damaged will need replaced ; ordrng 1 W11194438 (HOUSING )
Near Austin, TX 78735
Luis
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from filter housing,cont. diagnostics all test passed. Ran unit through a normal cycle slab of ice formed found sensor not registering reservoir low and kicking out of harvest diagnosed unit will need housing and water sensor will order water lines to housing in case needed; ordrng 1 W11266112 (HOUSING FILTER) and 1 WPW10485962 (SENSOR) and 1 WPW10678299 (WATER LINE ) and 1 WPW10678300 (WATER LINE)"
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for the unit is not freezing or cooling. Found the evaporator is frozen over but the fan is still working. Found the unit is not going into defrost due to the control board is defective. Replace the control board and advise the maintenance personnel to turn the unit off to defrost the unit. Unit is working properly and all water connections are dry at the time of service.
Near Lago Vista, TX 78645
James
Job Details: 03/21/2019
COOKTOP GE CHS995SELSS Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that there may be some odors the first few times I sing cooktop and ovens but it will go away. Unit now working properly. Job complete
Near Cedar Creek, TX 78612
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site for washer not spinning out properly . Found MCU error codes . Replaced control MCU . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site for customer complaint of unit not powering on, found UIB/console needs replacing, I am order part.; ordrng 1 W10588761 (panl-cntrl)"
Near Round Rock, TX 78664
Lou
Job Details: 03/21/2019
DRYER GE DDE8200RCMWH "arrived on site to inspect dryer no heat. Upon further inspection, I found that the element was not coming on. When I checked ohms to the element, I found it was open. I verified the cutoffs and thermostats and all were good. When removing the connectors to the cutoffs, I found some of the wiring was aging and gong bad. Also, I found that the the black power cord wire at the terminal block was melted and the connecting screw had come disconnected from the block.
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer stopping mid cycle. Upon further inspection, the unit was sowing error codes F8E1 and F7E5 in diagnostics. I cleared the codes and continued with testing. When the unit was to dispense hot water, it failed. I placed the unit in manual test mode and tested both valves and the hot water valve failed. I tested agitate and spin ad it operated as designed. I removed ad replaced the water valve and tested again and it operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
James
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation. I found the dispenser nozzle not locked in place on separator. Secured nozzle in locking clips and tested. Unit working properly. Job complete
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noise. Upon further inspection, as soon as I walked into the home I could hear the refrigerator vibration noise. I found that the condenser was vibrating against the bracket at the bottom of the unit while the compressor was on. I used some sealer and placed it in between the condenser and bracket and the noise stopped. Also, I leveled and squared the unit and raise the right RC door to be level with the left FC door. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site and inspected refrigerator and found it is cooling but temperature is not cold enough. Found freezer to be 8 to 10° and fresh food between 45 and 50°. Inspected freezer evaporator and found frost pattern is good but there is some ice build up on the top of the evaporator, took one picture. Set refrigerator into a diagnostic cycle and on test three evaporator is running properly. Could not get fan motor to run outside of a diagnostic cycle. Spoke with CS & LM Will need to bring back control boards to correct issue. No water leaks from connections at time of service.; ordrng 1 W10822648 (cntrl-elec) and 1 W11172798 (CONTROL) and 1 WPW10226427 (cntrl-elec)"
Near Austin, TX 78723
Wesley
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL ASI2575GRS00 Arrived on site and found necessary customer instruct on Evap function and heater. No other concerns. All checks good. Unit operating as designed.
Near Killeen, TX 76541
Arthur B.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived onsite customer complaint of no cool on bottom mount refrigerator. When arrived, found unit is now cooling as intended. Customer did advised that street lost power last night. Advised that start device reset itself. No other issues found. No water connected to unit at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator noise. Upon further inspection, the customer provided a video of the noise which appeared to be coming from the back. The customer advised that when it happens, they will move the refrigerator away from the wall a few inches and the noise stops. I placed the unit in diagnostics and turned the condenser fan on in test 3. I found that the warning label on the power cord was flapping with the airflow from the condenser and hitting the back of the unit and the wall. I advised the customer of my finding and using a zip tie, I wrapped the label around the cord and secured it with the zip tie. Tested the unit again, and no more noise. No water leaks observed during service, job completed."
Near Austin, TX 78703
Joseph C.
Job Details: 03/21/2019
RANGE JENN-AIR JGS1450DS0 "Arrived on site for “unit not keeping temps” complaint. Per my previous diagnosis, removed and replaced control, console and sensor. Unit checks good. No leaks detected, at time of service."
Near Round Rock, TX 78665
Steve C.
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace the gear case due to noise when unit is spinning. Replaced the gear case and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Waco, TX 76712
Al
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer door that’s hard to close. Confirmed the complaint and replaced the catch and adjusted the strike to fit into catch properly.Customer satisfied JOB COMPLETE.
Near Elgin, TX 78621
Scott
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for not starting wash cycle . Ran diagnostics . Wash motor & heater errror codes . Found wash motor completely dead . Checked and was getting proper voltage . Replaced sump and motor. Ran diagnostics all checke normal . No water leaks detected at time of service . Job complete .quick pic of closing papers .
Near Waco, TX 76708
Al
Job Details: 03/21/2019
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer not powering on. Removed the back panel and checked continuity on all associated parts. Removed and replaced the relay pts & door switch and dryer still did not power on. Unit will need the timer to work properly.I ordered the timer and will return to install on 3/21/19.; ordrng 1 WPW10185992 (TIMER)
Near Cedar Park, TX 78613
Lou
Job Details: 03/21/2019
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect wall oven/microwave temps. Upon further inspection, Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake mode at 350 degrees. At preheat my temp reading was 405 degrees. My next five readings were 353, 377, 346, 374, 349 for an average of 359 degrees. I advised the customer of my findings. I tested the microwave with a cup of water and pressed start for a one minute quick heat. The unit operated as designed and heated the water. I referred the customer to their customer use & care guide for heating specific foods. Made recommendations on heating foods when using the oven. Job completed."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MBF2258XEW6 "Arrived I. Site for unit not cooing, found all items frozen, found door not shutting do to basket incorrectly placed, corrected and Testd goo, no leaks"
Near Austin, TX 78748
Luis
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue in fresh food diagnosed faulty temperature thermistor on fresh food evaporator. Removed thermistor assembly,installed new harness assembly. Secured thermistor to suction line with foil tape and zip tie powered unit on checked fan motor unit working as designed."
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site. Check for no operation issues. Found console not reacting intermittently. Found no power going to sump and motor. Will need main control, console and sump and motor to repair unit. Office to reschedule; ordrng 1 W11132777 (CONSOLE ) and 1 W11225084 (CONTROL )"
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site. Check for no operation issues. Found console not reacting intermittently. Found no power going to sump and motor. Will need main control, console and sump and motor to repair unit. Office to reschedule; ordrng 1 W11132777 (CONSOLE ) and 1 W11225084 (CONTROL )"
Near New Braunfels, TX 78132
Diego G.
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site. Check for no operation issues. Found console not reacting intermittently. Found no power going to sump and motor. Will need main control, console and sump and motor to repair unit. Office to reschedule; ordrng 1 W11132777 (CONSOLE ) and 1 W11225084 (CONTROL )"
Near Austin, TX 78735
James
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM Arrived on site and found freezer has large amounts of ice and frost in it. I also found the evaporator completely frozen over and ice maker not getting water. I found the shut off valve to the water supply turned off. Unit is sealing properly and ice has began to melt. Customer stated that the unit is beginning to cool in the fresh food. Instructed customer to torn unit off to allow to thaw overnight and unit will begin cooling properly. Job complete
Near Bartlett, TX 76511
Steve C.
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4816FW1 Arrived on site for the unit is not working properly. Tested the unit and found the error code F8E1 long fill. Tested the unit and found the unit will just go to sensing and nothing happens. Also found the unit will need a new control board and a new valve. Customer advised that she will be getting a new unit. Customer only paid for the service fee. All water connections were dry at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 03/21/2019
REFRIGERATOR GE PFE28KSKISS Arrived on site or freezer not cooling. Tested temps and fresh food section was it 40 freezer was it 14 is starting to drop. I could fine no problems that would raise the temperature to 14 except for the fact there was nothing in the freezer to help maintain the temperature. The customer will put containers of water to make ice in the freezer and I will ask him Monday if the temperatures stabilized.; saved tckt
Near Austin, TX 78745
Kevin
Job Details: 03/21/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and inspected dryer and do use has failed, after replacing fuse found AF error code displayed while running. Found airflow at rear of dryer is good and found vent is clear but inspected exhaust exit on outside of home and found that it has collapsed. Recommended to customer that vent exit be replaced otherwise error code will continue. No lint found in this unit cabinet at time of service, job complete."
Near Spicewood, TX 78669
Paul
Job Details: 03/21/2019
ICE MACHINE WHIRLPOOL GI15NDXTS1 Arrived onsite for the ice machine to replace the previous diagnosed parts. I replaced the UI overlay. I leveled the unit to keep water from dripping out of the return trough. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78759
Tyler B.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site for door no opening, found slides assembled incorrect, was able to get everything out, and correct, re assembled and tested good, no leaks on site"
Near Austin, TX 78758
Tyler B.
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for unit not locking, replaced lock and tested good."
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for no ice condition. Tested unit to find a failed icemaker. Removed and replaced ice maker. All water connections are dry.
Near Austin, TX 78747
Scott
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for not starting . Found water was shut off . Ran diagnostics and all checked . Nonwater leaks detected at time of service . Job complete.
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2019
DISHWASHER MAYTAG MDBH979AWB3 Arrived on site to test unit for unit had no power. Test unit and found unit getting 120 volts but not responding. Found opened bimetal. Replaced bimetal . Test unit and unit test good after replacing bimetal. No leaks present at this time.
Near Austin, TX 78722
Wesley
Job Details: 03/21/2019
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site and adjusted Ignitor for consistent ignition. Advised customer on repair. All checks good.
Near Austin, TX 78741
Kevin
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site and inspected dryer and found cut off has failed, after replacing dryer will now heat and operate properly. Job complete 7724368422 wjdh100epl1"
Near Del Valle, TX 78617
Wesley
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite and replaced faulty sump and motor. Unit is now pumping as washing as designed.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2019
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site to diagnose an ice machine that is running too much water. Tested unit and found water level sensor in reservoir has failed causing unit to default to three minute fill. Replaced pump assembly as it contains the water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Leonardo
Job Details: 03/21/2019
OVEN JENN-AIR JJW3430DS02 Arrived on site to replace convection fans. Replaced both fans test unit and unit test good fan blades not rubbing anymore job complete
Near Bastrop, TX 78602
Joseph C.
Job Details: 03/21/2019
WASHER MAYTAG MVWB835DW2 "Arrived on site for “noisy operation” complaint. Inspected unit and found increased noise, during agitation. Ordering new gearcase. No leaks detected, at time of service. Return for repairs on 03/21.; ordrng 1 W10811956 (GEARCASE)"
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site for complaints of front left burner not always working. Test unit and found front burner and cap not allowing unit to ignite correctly. Replaced both parts test unit and unit test good no leaks present at this time job complete
Near Austin, TX 78731
Scott
Job Details: 03/21/2019
DRYER WHIRLPOOL WGD6400SG0 Found igniter had fail . Return 3/21 . No lint build up at time of service . Ordering igniter .; ordrng 1 279311"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/21/2019
RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to install previous diagnosed parts. Removed failed burner head and igniter and installed new. Tested all burners, all tested good."
Near Georgetown, TX 78628
Steve C.
Job Details: 03/21/2019
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site for the unit upper rack slides broke off. The upper rack slides broke off and are rusted. Replaced both upper rack slides and test the unit. Unit works properly and all water connections are dry at the time of service.
Near Leander, TX 78641
James
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 Arrived on site and tested temperatures in freezer and fresh food. I found the freezer at 17 degrees and fresh food at 51. I found that the fresh food evaporator has frozen over completely. Inspected rear of unit for potential air leaks and I have found a large circle discoloring and sweating. Called tech line and spoke to Robert #7724414584. Due to air leak indicated by condensation spot on rear of unit there is no recommended repair at this time. Instructed customer to contact Whirlpool customer care with provides sr# from tech line. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
OVEN GE JGB860SEJ6SS Arrived on job to replace igniter. After replacement test operation. No gas leaks detected
Near Wimberley, TX 78676
Robert
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on job for complaints of no lights or cooling. Replaced control per CS.
Near Elgin, TX 78621
Joseph C.
Job Details: 03/21/2019
OVEN WHIRLPOOL WFG320M0BB2 "Arrived on site for “oven not coming on” complaint. Inspected unit and found safety valve shut off and loose wire, at control. Reconnected wire and activated safety valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Lakeway, TX 78734
Paul
Job Details: 03/21/2019
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived onsite for the microwave/oven to replace the wiring harnesses advised by techline. I replaced the main harness, inverter harness, fan & TT harness, door latch harness, & MW harness. I powered the unit and had the same results. The chassis still has 120VAC to ground. I found the breaker panel cover removed and after further inspection I found the circuit to the oven was not a home run dedicated circuit. The panel had a black and white wire for the 240VAC with a solid copper ground and at the wall there are two black wires for the 240VAC with a bare stranded aluminum ground. I explained to the customer that this unit should be at least tripping the breaker with this happening and advised contacting a different electrical contractor. KJ9NR00EPL1-PARTS AND LABOR. Call complete."
Near Austin, TX 78703
Wesley
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived on site and found condenser rattling. Insulated. Rattle eliminated. Advised customer on repair.
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of RF section not cooling properly and not making ice in door. Removed RF evaporator and found evaporator all frosted over. Used steamer to remove all ice from evaporator and fan motor area. Upon inspection, found heater wires at harness to cabinet was not fully secured. Secured wires, reassembled. Unit began cooling as intended. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
FREEZER WHIRLPOOL WRX735SDHZ01 Arrived on site for the unit has frost buildup in the freezer. Tested the unit and found a frost buildup is only on the left side of the freezer. Found the gasket is flat and not making a good seal. Use the heat gun to expand the gasket and tested the unit. Freezer door has a good seal and all water connections were dry at the time of service.
Near Round Rock, TX 78665
Lou
Job Details: 03/21/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit with the door open and pressing the door switch and I could see that the element was heating. I verified ohms to t(e element, cutoffs, thermostat and fuse. Using a vent test, I tested airflow in the unit ad found that there is no airflow. I advised the customer that the vents would need to be checked out and cleaned and showed/explained the vent test that I performed. No lint observed during service, job completed."
Near Manchaca, TX 78652
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site to test unit for unit had no display. Test unit and found unit getting 240 but no power. Test unit and found bad board, will need to order new board; ordrng 1 W10894095 (CONTROL BOARD )"
Near Austin, TX 78702
Leonardo
Job Details: 03/21/2019
RANGE JENN-AIR JDS9860CDW01 Arrived on site to replace panel. Replaced panel test unit and unit test good all buttons working and oven heating.
Near Georgetown, TX 78626
Jonathan
Job Details: 03/21/2019
OVEN WHIRLPOOL GBD307PDS4 "Arrived on site for double oven not maintaining temperatures and cooling fan making loud noises. Performed temperature test on bake mode on both ovens at 350° Found upper oven average temperature at 366° and bottom at 356°. Found upper cooling fan bearing has failed. Recommend to replace both cooling fans.
Near Austin, TX 78754
Scott
Job Details: 03/21/2019
WASHER MAYTAG MHW5500FW0 Arrived on site for door locked . Found door locked and full of water . Removed drain pump and found what looked to be rivets stuck in pump. Removed obstructions and ran diagnostics test . All checked normal .
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
DRYER MAYTAG MEDX655DW Arrived onsite. Customer advised dryer working fine and no services needed. Didn’t enter home.
Near Leander, TX 78641
James
Job Details: 03/21/2019
VENTHOOD WHIRLPOOL UXL6036YSS0 Arrived on site and found no blower installed in hood. I also found no installation hardware to install the blower assembly. Superintendent is trying to get ahold of their distributor to confirm if the blower was ordered with the unit. Instructed to contact office if repair is still needed. If blower is needed the blower is P/N WPW10294006 @ $343.36 plus tax and the unit will also need P/N W10291605 hardware kit.
Near Austin, TX 78733
Luis
Job Details: 03/21/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for no water from dispenser,tested dispenser no water,removed filter and reinstalled filter dispenser working called tech support per tech support need to install per water line and reducing valve. Ordering new line and valve file #7724376316; ordrng 1 8212547RP (WATERLINE) and 1 W10786952 (VALVE)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on sote for door replacement, replaced door and fixed handles and tested good no leaks on site"
Near Temple, TX 76502
Al
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect washer not dispensing detergent properly. Removed top cover and service tested the unit and unit. Unit tested as designed. Unit has the load n go system which customers can load up to 12 loads of detergent for future washing. Unit dispenses water and detergent as designed. Customer explained the system of operation and now understands the load n go system.JOB COMPLETE
Near Austin, TX 78735
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on site for u it not defrosting. Main control has already been replaced. Defrosted evaporator replaced ui and Evap thermistor ; used 1 WPW10384183 (THERMISTOR) from stock
Near Austin, TX 78737
Leonardo
Job Details: 03/21/2019
MICROWAVE JENN-AIR JMC2430DS01 "W10886919 arrived on site to install lamp-Basels. Installed lamp tested unit, light came on all operation functioning properly."
Near Pflugerville, TX 78660
Steve C.
Job Details: 03/21/2019
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Arrived on site for the unit is making popping noises. Call Frigidaire and they advised me to go to Service pointer Rf0901. Will need to order three sound damper To cover the capillary tube. Customer will also show proof of purchase on the next visit.; ordrng 3 5303307583 (sound dampening pa)s
Near Elgin, TX 78621
Joseph C.
Job Details: 03/21/2019
WASHER WHIRLPOOL NTW4605EW0 "Arrived on site for “not getting out of rinse cycle” complaint. Inspected unit and found control unresponsive. Removed and replaced control. Door latch would not respond, after control change. Removed and replaced latch. Found grit packed in valve. Cleared valve of debris. Tested and calibrated unit. Unit is performing as designed. Hot side valve has leak, at supply. Shut off valve and notified customer. No leaks detected' at time of service."
Near Georgetown, TX 78633
Jonathan
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL KUDE70FVSS1 "Arrived on site for dishwasher cleaning poorly. Per diagnostics mode, found faulty code 3-3 and 3-1 failed calibration OWI sensor. Removed OWI sensor and cleaned. Monitored test cycle and checked amp draw to element, found within range. Opened u it and found soap scum buildup in unit. Added cooking oil and ran rinse cycle. Spoke with customer on running cleaner through unit. All tested good, no water leaks present.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 03/21/2019
DISHWASHER KITCHENAID KDFE104DBL3 "Arrive do. Site for unit not starting and lights flashing, removed door and found burns on control, went to replaced but had wrong control in correct box, will need to return with both control and panel. Both covered under 60mo K-aide warranty . No leaks on site; ordrng 1 W10854215 (cntrl-elec)"
Near Austin, TX 78733
Scott
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived n site for diffuser making noise . Ran diagnostics and diffuser is chattering when openinclosing . No ice build up .replaced diffuser and ran test . Unit is very quiet when opening and closing . No water leaks detected at time of service job complete .
Near Dripping Springs, TX 78620
Luis
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived on site for loud compressor and damaged door. Removed compressor installed new compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good no odd noise from compressor. Replaced damaged fresh food door checked door seal good
Near Killeen, TX 76542
Al
Job Details: 03/21/2019
REFRIGERATOR FRIGIDAIRE LFSS2312TD0 Arrived to inspect unit not working properly. Removed and replaced the switch. Reassembled and tested the unit and unit now works as designed.Purchase date 11/21/18
Near Round Rock, TX 78681
Lou
Job Details: 03/21/2019
MICROWAVE GE JVM1750SP2SS "arrived on site to inspect microwave key pad not working. Upon further inspection, I found that some of the keys on the panel were not working. I removed the panel and disconnected the key pad ribbon from the control and reconnected it and nothing changed. The unit has power as the clock was working on the display. The panel that was prescreened was the wrong part. I am ordering the correct SS panel, CNOTE-AUTHORIZATION for all parts and CNOTE-LSO per customer request. I scheduled return service for 03/20/19.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 WB07X11277 (control panel asm ss)"
Near Austin, TX 78731
Scott
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site for leaking fridge . All was dry when arrived did find drain tube not in dripmtray bracket . And not sitting flush to bottom of cabinet . Reattached drain . No water leaks detected at time of service .job complet
Near Killeen, TX 76542
Arthur B.
Job Details: 03/21/2019
COOKTOP WHIRLPOOL G7CE3034XS00 Arrived onsite for customer complaint of knob broken on cooktop. Confirmed that 2 knobs were cracked causing knobs not to turn on. Removed and replaced knobs. Tested unit. All elements now work as intended. No other issues found.
Near Austin, TX 78744
Leonardo
Job Details: 03/21/2019
RANGE WHIRLPOOL WFE530C0EB0 Arrived on site to testa unit for unit tripping breaker. Test unit and found melted terminal block. Replaced terminal block test unit and unit test good. Turned all burners on and all got to high. Turned oven on and oven test good. Advised customer that if the breaker Trips to get an electrician to check the breaker job complete
Near Dripping Springs, TX 78620
Luis
Job Details: 03/21/2019
FREEZER KITCHENAID KRFF707ESS01 "Arrived on site for over freezing in freezer and defrosting in freezer at time of visit unit cooling. Ran diagnostics thermistors passed,ran bimetal test and read open,exited diagnostics and ran test again and read closed. Powered breaker off to reset controls,powered unit back on and ran diagnostics all test passed,changed defrost setting to basic. If problem continues will need to order Evap fan that comes with thermistors and bimetal(W11032800)"