Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/19/2020
RANGE WHIRLPOOL WEG745H0FS1 Arrived on site for Range temp 150 off. Preheated at 350 and rann three sets of temps that averaged out to 323. Calibrated 25 degrees higher to get preheat temp closer to the set preheated temperature. Job completed.
Near Austin, TX 78757
Scott
Job Details: 11/19/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not spinning. Ran diagnostics got long drain error . Found drain pump had failed and during diagnostics knocked out control . Ordering control and drain pump. No water leaks detected at time of service. ; ordrng 1 W10919003 (PUMP) and 1 W11170319 (CONTROL)
Near Volente, TX 78641
Lou
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker in diagnostics test #44 and it failed. I tested the ice bucket switch and it failed. I checked the harness at the bottom corner of the FC door and it was good. I removed the container cover and found the ice maker harness unplugged and the wires of the harness were tangled in the IM tray. I placed the harness wires back in there supports to secure them and using foil tape, taped them in place to give added securing. Plugged the harness back in and retested the IM. It continued to fail. I cycled the power to the unit and retested and the unit is operating as designed. Using electrical tape, I taped the harness connectors together to secure them. Leveled the unit. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Noah D
Job Details: 11/19/2020
REFRIGERATOR GE GSE25GSHJCSS "Arrived on site to inspect fridge for not cooling freezer, upon inspection found the freezer a solid block of fence, ordering evap and bi metal, instructed customer to defrost unit before service. Office to reschedule ; ordrng 1 WR50X10065 (BI METAL ) and 1 WR60X10307 (EVAP)"
Near Austin, TX 78747
Luis
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for freezing in fresh food. Removed damper cover,disconnected damper with door closed,diagnosed air migrating around damper enclosure with damper door closed. Added sealer to gaps till there was no cold air migrating into fresh food section with damper door closed. ; used 1 212643 (SEALER) from stock"
Near Austin, TX 78734
Robert
Job Details: 11/19/2020
WASHER WHIRLPOOL KDTM404KPS0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 11/19/2020
REFRIGERATOR MAYTAG MFI2569YEM0 "Arrived on site to replace control board, after replacing, unit tested good.
Near Round Rock, TX 78665
Andy
Job Details: 11/19/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer sometimes knocking and not spinning out on big loads. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78645
Lou
Job Details: 11/19/2020
MICROWAVE FRIGIDAIRE FFMV1645TS "Arrived on site to inspect microwave tripping breaker. Upon further inspection, I tested the unit with a cup,of water inside and when I pressed start for 30 secs, the unit came on and went completely dead. Found the breaker tripped. I pulled the unit from the wall and disassembled the cover and checked the switches. Found the monitor switch (2nd from bottom on interlock) had welded itself in the closed position. I removed and replaced the switches and retested. Unit is operating as designed. Once I had the unit reassembled and back on the wall, I retested and it operated as designed. Job completed."
Near Austin, TX 78758
Jimmy J.
Job Details: 11/19/2020
WASHER WHIRLPOOL MHW6630HW1 Arrived on site for Lo' Error code even the the machine is filling up. Placed in diagnostics and got F8E1 error. Both valves tested faulty. Replaced both valves and put through another diagnostics and no error codes came on. Job completed.
Near Driftwood, TX 78619
James
Job Details: 11/19/2020
DISHWASHER KITCHENAID KUDT03STSS2 Arrived on site and installed new dishwasher. Verified all water connections dry at time of install.
Near Leander, TX 78641
Lou
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to inspect refrigerator leaking water in the RC section. Upon further inspection, I found water dripping from the waterbox cover. I removed the cover and found water leaking from the dual valve. Unable to stop the leak due to the valve being cracked along the seam where the reservoir connects to the valve. I made a temporary fix until I can get back with a new valve. I am ordering the dual valve and scheduled return service. The leak is much slower now, but will continue to leak small amounts of water.; ordrng 1 WPW10341329 (water valve assy)"
Near Waco, TX 76710
Jonathan M
Job Details: 11/19/2020
MICROWAVE WHIRLPOOL WMH53521HB4 Arrived on site for a microwave that was not heating. Inspected unit and work area. Tested voltage going to the transformer and found proper voltage. Tested resistance through the capacitor and found improper resistance. Also found diode showing open through both sides. Replaced both Capacitor and diode and tested unit. Unit is now working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 11/19/2020
MICROWAVE AMANA AMV2307PFW3 Arrived on site for microwave that would not turn the vent hood light on and off. Upon arrival found that the UI control was communicating with the main control over the main control would not shut power off to the light I’ve been replaced main control board and reassembled and tested the unit found at the light now turns off as designed and the rest of the unit is functioning as well. Call complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/19/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived onsite for a microwave not powering on. Confirmed the complaint and tested the plug. Disassembled and found the fuse was blown. Replaced it and unit began operating as designed. Unit passed the 2 minute water cup test.Customer satisfied.Job complete.
Near Austin, TX 78738
Robert
Job Details: 11/19/2020
REFRIGERATOR KITCHENAID KSSP42QJS00 Arrived on job for complaints of not cooling. Found evaporator fam not working no power to it. Control shorted
Near Round Rock, TX 78681
Paul
Job Details: 11/19/2020
WASHER WHIRLPOOL MVW6230HW0 "Arrived onsite for a washer getting an F8E1 long fill error again. I tested the unit and found low water flow thru both hot and cold valves, especially with the cold. I removed the water lines from the machine and tested the flow. Customer has good pressure. I replaced the housing and tested the unit. The unit fills much faster. I spoke with Leon SR# 7729317221 and explained what has happened with the machine and what has been replaced. Leon stated that if the error isnt returning after testing the machine is working as designed. Call complete."
Near Whitney, TX 76692
Jonathan M
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for the refrigerator that is frosting up at the top of the icebox. Inspected unit and work area. Found ice door gasket bent and causing airflow into his ice bin area and creating a frost. Replaced retainer and gasket and checked for the door seal. Unit is healing up against the icemaker assembly and is working as designed. Call complete.
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/19/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for a busted door, upon inspection found the hinges bent and springs gone, ordering parts. Will need to autho damage. Office to reschedule ; ordrng 1 8066056 (HINGE) and 1 8066057 (HINGE) and 2 W10041960 (SPRING )s"
Near Hutto, TX 78634
James
Job Details: 11/19/2020
RANGE WHIRLPOOL WFG320M0BS3
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/19/2020
DISHWASHER KITCHENAID KDTM404ESS0S "Arrived on site and inspected dishwasher and found control lock is on disconnected power to dishwasher and left it off for several minutes, disconnected control panel from control board and powered on dishwasher, then reconnected control panel. This has cleared control lock and dishwasher will run. dishwasher ran on normal for several minutes when attempted to cancel cycle cancel button will not work. Will need to bring back a new control panel and control board to correct issue; ordrng 1 W10903798 (Control panel) and 1 W10854228 (Control board)"
Near Lakeway, TX 78734
Leonardo
Job Details: 11/19/2020
DOWNDRAFT JENN-AIR CVEX4370B Arrived on site to test unit for fan not working. Test unit and found bad switch a fan fan motor.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found freezer light not working. Found FC door switch frozen in closed position. Performed diagnostics and attempted to harvest ice maker cycle and found no response. Jump inlet valve and found water getting to ice maker. Measured resistance on motor and found opened. Will need to replace ice maker assembly to repair . Removed failed ice maker and installed new. Monitored harvest and fill cycle. Corrected door switch and added food grade lube to avoid freezing close. All tested good, no water leaks detected.
Near Killeen, TX 76542
Al
Job Details: 11/19/2020
DISHWASHER GE PDWT400P00BB Arrived on-site to install previously ordered part. Removed and replaced the motor. Reassembled and unit now works as designed. No leaks observed at the time of service.Job complete
Near McGregor, TX 76657
Tyler
Job Details: 11/19/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed main control and ui console. After installing the needed parts I was able to retest the unit and verify that there are no longer any issues or new error codes showing after service test. Unit functioning as designed call complete
Near Austin, TX 78736
Luis
Job Details: 11/19/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site for no cool. Removed evaporator cover found no traces of dye on evaporators,removed compressor cover no dye,ran diagnostics test 4 during fresh food cool down pressures -0 and 100 During freezer cool down pressure -12 and 110 called tech support
Near Austin, TX 78738
Leonardo
Job Details: 11/19/2020
OVEN KITCHENAID KOSE500ESS02 Arrived on site to replace control board and sensor. Replaced both parts test unit and unit test good job complete.
Near Blanco, TX 78606
Brandon
Job Details: 11/19/2020
DISHWASHER WHIRLPOOL KUDE70FXSS3 "Arrived on site for customer complaint of unit not washing dishes properly and not getting hot. I ran diagnostic test cycle, found unit tested good. Found error code of cold water inlet, and owi failure. After diagnostics, the owi error code cleared and tested good. Unit is working as designed, advised customer to use high temp washes, sani rinse, and rinse aid. Heating circuit tested good.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/19/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site to diagnose a microwave that will not always start. Tested unit many times and was not able to get the unit to malfunction at all. Advised homeowner on drop door operation and to ensure the door is firmly closed to prevent issues. No further repairs needed and all is working properly at this time.
Near Harker Heights, TX 76548
Wesley
Job Details: 11/19/2020
DRYER MAYTAG MEDE500VW1 "Arrived onsite and found unit element shorted, returning with element to repair. Advised on repair plan. ; ordrng 1 WP8544771 (ELEMENT)"
Near Austin, TX 78747
Leonardo
Job Details: 11/19/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replaced panel. Replaced panel test unit and unit test good job complete
Near Lorena, TX 76655
Tyler
Job Details: 11/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not allowing crisper drawer to shut all the way. Upon arrival I found that the cause of the issue was due to a defrost related issue with the evaporator coil in the refrigerator section I informed the customer that we will need the fridge unplugged for at least 24 hours Office will need to reschedule due to parts needed for job currently being out of stock. And upon completion of repair the technician will need to add some silicone to the drain line area behind the fridge to ensure that hot air is not getting out of the drain; ordrng 1 UNKNOWN (SILICONE ) and 1 W11087438 (motor-evap) and 1 W11387386 (CONTROL ELECT)
Near Harker Heights, TX 76548
Wesley
Job Details: 11/19/2020
WASHER WHIRLPOOL MVWX655DW0 Arrived onsite and found stripped washplate causing poor washing. Ordering washplate to repair. Advised customer on repair option ; ordrng 1 W10902814 (WASHPLATE)
Near Temple, TX 76501
Tyler
Job Details: 11/19/2020
REFRIGERATOR MAYTAG MSD2650HEQ Arrived on site for refrigerator not making ice. Upon arrival a test of the icemaker and found that it was not receiving 120 V upon further inspection I found that the Power cord for the icemaker had popped off the back wall mount due to not being properly secured I plugged in the icemaker I was able to verify that it was connected properly I was able to test the icemaker multiple times to verify that it is running and filling with water and harvesting exactly as needed I showed my findings to the customer and they are happy with the results. Call complete
Near Copperas Cove, TX 76522
Al
Job Details: 11/19/2020
MICROWAVE JENN-AIR JMW2430DS01
Near Killeen, TX 76549
Al
Job Details: 11/19/2020
RANGE WHIRLPOOL RF265LXTY3
Near Copperas Cove, TX 76522
Al
Job Details: 11/19/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect a washer now completing loads and making a weird noise during spin cycle.I spun the tub and unit never completed an entire revolution.I disassembled and found Mitchell coins between the wash plate and inner tub.Found the unit will require a gear case, rotor, gator, slider and clutch to complete the repair.Ordering remaining items not included on this visit.Also ordering authorization.Office to reschedule for return visit due to parts availability.Customer is aware some items are PSP.Needs more work; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10752189 (screw) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11455453 (GEARCASE)"
Near Harker Heights, TX 76548
Al
Job Details: 11/19/2020
MICROWAVE GE JVM6175SK1SS "Arrived onsite to install previously ordered parts. Removed and replaced the the magnetron, capacitor, diode, fuse and all switches. Even covered the rusted mark inside the unit and unit still didn’t heat. Found the main harness is damaged from the The previous “lightning storm” inside the unit and also found several burn marks behind the waveguide.
Near Salado, TX 76571
Wesley
Job Details: 11/19/2020
OVEN JENN-AIR JDS9860AAP Arrived onsite and replaced control. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Belton, TX 76513
Tyler
Job Details: 11/19/2020
OVEN FRIGIDAIRE FFET3026TSA "Rived on site for wall oven that would not get past 100°. . Upon arrival I did not see any error codes or indications of any hardware or software failures. Then disassembled unit and verified that the two oven thermostat sensors were omhing out at 1.1 And the elements all had continuity to them I also verified that the main controller sending 240 V to all necessary elements depending on what cycle it was being used in. After I reassemble the wall oven I read tested unit and found that the lower oven He did quickly but the upper oven took a little longer than it should; ordrng 1 5304504897 (sensor)"
Near Austin, TX 78748
Richard
Job Details: 11/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not working. Ran diagnostics and found error code F4E3 motor not running. During testing found that the sump and pump motor would intermittently work. Will need to replace the sump and pump motor and control. Ordering parts and office to schedule ; ordrng 1 W11085683 (pump&motor)
Near McGregor, TX 76657
Tyler
Job Details: 11/19/2020
RANGE AMANA AER6303MFB2
Near Blanco, TX 78606
Brandon
Job Details: 11/19/2020
REFRIGERATOR KENMORE 106.594328 "Arrived on site for customer complaint of unit not cooling, found failed start device, ordering correct start device. ; ordrng 1 WP2225929 (start-dev)"
Near Jarrell, TX 76537
Wesley
Job Details: 11/19/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite and found leaking under the sink due to leak coming from kinetics filtration system. Tested dishwasher and found unit is not contributing to leak issue. All checks good. Advised customer on findings.
Near Leander, TX 78641
Kayman
Job Details: 11/18/2020
OVEN WHIRLPOOL KEBS207SSS00 Arrived onsite for oven with lights out. Upon inspection I found all 4 lights not working. I removed the lights and found the filaments broken. I recommended replacing the bulbs. The customer stated that a different company replaced the bulbs and they went out within the first cook cycle used on the oven. The old bulbs looked different than the ones I have so I suspect the previous company may have put in the wrong type of bulb.No bulbs went out while onsite .
Near Pflugerville, TX 78660
David S
Job Details: 11/18/2020
RANGE WHIRLPOOL WEC310S0FB3 Arrived on site for error f2e0. I inspected the unit and work area. I found the error code to be f2e1. I am ordering the keypad control to complete the repair.; ordrng 1 W10894095 (KEYPAD)
Near Austin, TX 78748
Kevin
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found vent is dripping water down front of door, will need to bring back control panel, vent and gasket to correct issue. No water leaks detected at time of service ; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Gaskt) and 1 WPW10733627 (Control panel)"
Near Bertram, TX 78605
James
Job Details: 11/18/2020
DRYER WHIRLPOOL MEDB855DC4 Arrived on site and tested operation. Found sound is only on steam refresh and is coming from inlet valve. Found no water flowing through valve. Unit will need new inlet valve to repair. Office to schedule return services ; ordrng 1 W11314437 (valve)
Near Austin, TX 78705
Wesley
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW560CHW1 "Arrived onsite and found unit door loose. Repaired loose door by tightening screws, advised customer on repair. All checks good."
Near Austin, TX 78705
Wesley
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found unit hose rattling on washer frame during fill. Corrected issue by adjusting placement to eliminate rattle. All checks good. Advised on repair. All checks good.
Near Georgetown, TX 78626
Cliff
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose a range with a damaged door. Found outer door panel separating. Panel will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11176456 (glass-door)
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
WASHER KENMORE 110.168825 "Arrived on site for washer not getting cold water. Inspected unit and work area. Performed diagnostics and tested valve operation. Found valve getting 120 volts when on cold. Found faulty note valve. ; ordrng 1 WP3979346 (INLET VALVE)"
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for a washing machine that will not drain. Inspected unit and work area. Please do not in service diagnostics and found an F9 E1 (long drain) error code. Ran unit through a quick fill and drain and found the drain pump not actually kicking on. Went to the drain pump and found one of the wires disconnected from the connector. Reconnected wires and add an extra support to ensure this does not happen again. Unit is now working as designed. Call complete.
Near Round Rock, TX 78665
David S
Job Details: 11/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for console not being responsive, I inspected the unit and work area. I put the unit into diagnostics and found no error codes. I inspected the version info in diagnostics and the unit reset it’s self. I am ordering the console and returning with the control to complete the repair. The office will schedule when we have an eta on the part.; ordrng 1 W11297709 (CONSOLE)"
Near Lakeway, TX 78738
Robert
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job for complaints of low ice. Found the temperature in refrigerator warm and also in icemaker compartment. In test mode the damper noisy. Will need to replace damper and control. ; ordrng 1 W11224256 (CONTROL ) and 1 WPW10479155 (control)
Near Austin, TX 78749
Kevin
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site and inspected refrigerator and found freezer temperature is good but fresh food is warm, removed evaporator cover and found frost buildup on evaporator except where heating element is. Return airs are frosted over marking airflow to fresh food section. Refrigerator is inside of business and explained that theres no further warranty when it is under commercial use. Recommended to management that the refrigerator be defrosted for two days to correct issue, job complete"
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL DU850SWPB4 Arrived onsite to inspect dishwasher not draining. Found customer disassembled the unit and cleaned al parts he could. I cycled the unit and unit filled washed and drained. I did find a massive grease buildup in the hose and also in the garbage disposal preventing it from draining properly. I cleared and cleaned the buildup and showed customer.Unit works as designed.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA
Near Austin, TX 78731
David Z
Job Details: 11/18/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to install previously diagnosed parts to resolve great case issue and rusted basket and suspension. Installed new tub, basket, gearcase and related components . Retested and unit is now spinning properly. Found motor was rusted and also making noise. Ordering new motor and also a gear case in the event provided gearcase is contributing to the noise. Office to reschedule. ; ordrng 1 W11222082 (motor-drve) and 1 W11454738 (GEARCASE)"
Near Austin, TX 78751
Scott
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for no heat dryer . Ran voltage test at terminal block . Found dropping on leg of power . Twisted power cord in outlet ,now getting both legs of power . Unit is heating . Recommended to have maintenance to change out dryer outlet . No lint build up at time of service. Job complete ."
Near Austin, TX 78737
Richard
Job Details: 11/18/2020
VENTHOOD GE ZV750SY4SS Arrived onsite for the vent hood not working. Replaced control board and UI. Vent hood tested good. Complete
Near Austin, TX 78737
Leonardo
Job Details: 11/18/2020
VENTHOOD GE ZV750SY4SS
Near Austin, TX 78759
Kayman
Job Details: 11/18/2020
DRYER MAYTAG MGD6630HC1 Arrived onsite for dryer that is turning off and the clothes are still damp. Customer also showed me a picture of a puddle of water forming at the bottom of the door with the steam selection turned OFF. I spoke to techline again and they recommended replacing the main control. I replaced the main control and advised the customer to monitor the unit and let us know if the issue returns or no change after replacing the control. Job complete.
Near Manchaca, TX 78652
Kevin
Job Details: 11/18/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found igniter is broken. Replaced igniter and dryer is now heating properly. Used airflow meter and found airflow is restricted, recommended to homeowner that the vent to the exterior be cleaned/cleared before dryer is used to prevent any further damage to it, job complete"
Near Driftwood, TX 78619
Andrew
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for UI issues. Checked all connections on control board and UI and found UI power connection not connected properly. Also found f6e0 error code. Also found unit is not connected to WiFi. Advised customer to connect unit to WiFi. Secured connection, tested unit to 450(took pic), unit tested good. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ02 Arrived on site for refrigerator that was icing up and let allowing ice dispenser the door. Upon arrival customer stated they notice ice forming inside the shoot of the door and I found that the ice chute door separator assembly was not shutting all the way allowing too much hot air to get up into the ice bucket itself and freeze up causing the ice not dispense and ice to form on the chute area that the customer described. I ended up replacing a separate or retested unit and verify that it is now ceiling as designed and there are no leaks before during or after repair and the icemaker is now dispensing ice properly. Call complete
Near Austin, TX 78748
Leonardo
Job Details: 11/18/2020
MICROWAVE SAMSUNG ME18H704SFS Arrived on site to replace humidity sensor. Couldn’t take unit down do to them building the counter around the microwave. Customer will have to get someone to remove the unit. Job complete.
Near Austin, TX 78754
Luis
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for cooling complaint. No cool in fresh food freezer partially working. Ran diagnostics thermistors passed,ran fan motor,fan not powering on. Checked voltage at main control,P1 to P2 connector reading 14vdc diagnosed a defective fan motor.; ordrng 1 W11224591 (MOTOR EVAP)"
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for error codes, upon inspection found oversuds and overload codes, cleared codes, found a drain pump code, cleared drain and manually pushed water through. Job complete"
Near Austin, TX 78717
Kayman
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I found that when in diagnostics through component activation I clicked on microwave fan and it showed an error F4E1 for cavity temp sensor error. I noticed the right side interlock felt weak. I could not see the inner door warped. The unit will need a microwave control and interlock. The unit is connected at a junction and routed through the cabinet. I advised that the customer would have to have a licensed electrician come out to disconnect the unit for service. I am ordering the micro control and returning with interlock Micro control (W11325603). Office to R/S due to part availability. ; ordrng 1 W11325603 (CONTROL ELEC)
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/18/2020
DISHWASHER KITCHENAID KUDE70FXPA5 Arrived on site to replace control board from previous diagnosis. Replaced control and was now able to run diagnostics on unit. Found bad vent fan not kicking on. Disconnected vent connections and ran a diagnostic cycle just fine. Reconnected vent and ran diagnostics. Unit would kick out when calling fan to turn on. ; ordrng 1 WPW10469574 (vent asm)
Near New Braunfels, TX 78132
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking out of the front of drawer, ordering new drawer per service pointer. Office to reschedule ; ordrng 1 W11437243 (DISPENSER )"
Near New Braunfels, TX 78130
Andrew
Job Details: 11/18/2020
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to test unit for humidity sensor issues. Found humidity sensor causing issues with preset settings. Needing control board, control panel and humidity sensor. SR#7729313338; ordrng 1 W10833858 (sensor) and 1 W10848068 (panl-cntrl) and 1 W11100597 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/18/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for error codes and intermittent spinning, upon inspection found drain and fill errror codes, tested valve and found cold clogged, quoted customer to replaced valve, customer accepted,ordering valve. Office to reschedule ; ordrng 1 W10435242 (VALVE)"
Near Georgetown, TX 78626
Noah D
Job Details: 11/18/2020
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for not heating Office to reschedule; saved tckt"
Near Round Rock, TX 78665
Paul
Job Details: 11/18/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived onsite for a cooktop with a gap between the console and left side trim after the console was replaced. I adjusted the console and close the gap against the side trim. I used some shims supplied by the customer to raise the left side to prevent the side trim from twisting from the weight of the cooktop. I explained to the customer that some trim boards should be installed from front to back on both sides under the cooktop to help keep the weight off the trim side pieces. Call complete.
Near San Marcos, TX 78666
Andrew
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL ART308FFDM06 "Arrived on site to test unit for refrigerator not cooling. Was not able to get proper voltage reading from evap fan motor harness, it was fluctuating. Replaced harness and voltage was correct but fan motor was not responding. Replaced motor, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78717
Paul
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer making a loud noise. Ms stated the unit is making a thumping noise. I tested the unit and found the rollers causing the noise. I installed a repair kit and tested the dryer. The dryer sounds normal now except for the vent hose tapping against the rear because it was to long. We cut off some of the excess hose to help but we advised ms on the correct hose to put on the machine per Whirlpools recommendation. Ms stated it takes multiple loads to dry. I found the dryer temps cycling between 116-170 degrees with the vent hose removed and the temperature cycling between 119-178 degrees with the vent hose attached. The temp swing was going up and down correctly indicating no restriction but the differential with the operating thermostat is to wide so the thermostat needs to be replaced. Ordering WP3387134 thermostat.; ordrng 1 WP3387134 (Thermostat)
Near Dripping Springs, TX 78620
Richard
Job Details: 11/18/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for the washer shaking a lot during a spin cycle and has a screeching noise. Ran diagnostics and found no error codes. Ran a agitating cycle and heard a slight grinding noise. Ran a spin cycle and there was a loud screeching noise and the basket was a little wobbly. Will need to replace gear case and belt , cam , possibly a motor. Will need 2 hrs for the repair this washer is a dryer washer combo stacked. Ordering parts and office to schedule ; ordrng 1 W10890624 (motor-drve) and 1 W11454741 (GEARCASE ) and 1 WPW10006384 (drive belt)"
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found no mechanical failures with dishwasher at this time. Advised homeowner on best procedures and cycles to use for best performance. No leaks were found at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site for customer complaint of unit not cooling in either section, found no fans running, no powering to compressor, found power to unit, found failed control board W10185291,
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked test #56. It showed E5 error code. Checked test #58 and tested good. Checked IM in test #57 and it harvested as designed and a few small pieces of ice came out of the tray. Tested the fill tube in test #45 and it failed. I found the fill tube frozen. Tested the heater in test #19 and found the heater getting 124V. Tested the heater and found it not good. Also found sweating on the ice maker fascia. I am ordering the fill tube heater and scheduled return service No water leaks observed during service.; ordrng 1 W11087201 (heater)"
Near Buda, TX 78610
Jacob
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to replace parts. Replaced the harness and the supply only. Tested unit. No issues at this time. Job complete. Let customer know unit needs more time to thaw after service.
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
DISHWASHER GE GDF520PSD0SS "Arrived on site to inspect dishwasher for not dispensing soap, upon inspection found the door cracked, replaced door and spring. Complete"
Near Austin, TX 78731
David Z
Job Details: 11/18/2020
OVEN WHIRLPOOL WEE730H0DW0 "Arrived on site to diagnose range giving F8E0 error for fan speed. Ran unit and fan was abnormally loud. Replaced cooling fan and retested. New fan is much quieter and working as designed.
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect wall oven fuse issues. Upon further inspection, customer advised that they recently replaced the fuse, but it continues to blow while baking pizzas and has blown while baking bread at 350 degrees. I pulled the unit and tested voltage to the bake/broil elements and they were good. I tested ohms to both elements and they were good. I tested the thermostat and it was good as well. When I opened the unit door I found the door gasket flat all the way around. Checked the unit for error codes and found none. Reshaped the gasket and tested temps in bake mode. Temps were good. Contacted techline and spoke to JK and advised of my findings. JK recommended replacing the door gasket.
Near Buda, TX 78610
Kevin
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE704ESS0 "Arrived on site and inspected dishwasher and found standing water in tub, removed water and inspected drain pump and found a piece of glass keeping it from running. Remove glass and reattach drain pump and a cycle will now start and when it is canceled drain pump is able to run and remove all the water.
Near Spicewood, TX 78669
Leonardo
Job Details: 11/18/2020
VENTHOOD FRIGIDAIRE FHWC3040MS Arrived on site to replace control board. Replaced board test unit and found the speed 3 button not coming all the way out. Will need to order new control and will replaced blower fan. Office to reschedule. 5304491590; ordrng 1 5304491590 (CONTROL )
Near Austin, TX 78732
Brandon
Job Details: 11/18/2020
OVEN GE JTP25SH6SS "Arrived on site for customer complaint of unit getting to hot. Found out inspector documented unit was off by 25 degrees, I found unit tested good after 30 minutes of preheat. Explained to customer hot to calibrate if ever needed.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE LGHC2342LFO Refrigerator making loud noise. Upon arrival I verified that the compressor and condenser fan were working as they should and did not notice anything odd whatsoever regarding noise or a loud vibrations. In the freezer section however I did immediately find a water trail of ice leading all the way up to the fill tube going into the icemaker and found that the icemaker had been getting continuous water from the water valve because the water inlet valve is not sealing all the way shut down a lot of water to escape to the icemaker and freeze over which then led to water pouring down the back of the freezer and making contact with the freezer fan motor and freezing around it and causing the noise of the customers hearing.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KRSF705HPS00 "Arrived n site for refrigerator freezer intermittently not freezing. Customer stated that failure has occurred twice. Inspected unit and work area. Performed diagnostics mode and tested all FC components. Inspected evaporator frost pattern, found good frost pattern. Inspected terminal connection at door and to control. Tested ice door operation. After speaking with customer found possibility of ice getting stuck in chute and not allowing ice door to close. Informed customer to observe ice door and what to check. At time of service all tested good. No water leaks detected."
Near Kyle, TX 78640
Richard
Job Details: 11/18/2020
OVEN WHIRLPOOL WFG320M0BB0 Arrived onsite for the range glass door coming off. During inspection found that the adhesive on the glass has been compromised not holding anymore. During installation of glass door saw that the adhesive on the glass was coming apart so the glass door is defective. Ordering new glass door and office to schedule ; ordrng 1 WPW10535776 (glass-door)
Near Austin, TX 78717
Paul
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that the rack stop broke. I found the rack stops broken and replaced them. The rack works as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2020
DRYER LG DLE5977B "Arrived in n site for dryer making noise. Inspected unit and work area. Verified failure and sound possible failed guide wheel. Disassembled unit and found front roller damaged and causing noise. Found major lint buildup in unit. Will need to replace roller and remove lint from unit. Removed lint buildup with shopvac and added high temp grease to pulley and other guide wheel. Installed new roller assembly. Assembled unit and tested operation. All tested good. Recommend to have dryer vent cleaned.
Near Austin, TX 78744
Leonardo
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.Test unit and unit test good no leaks present at this time.
Near Austin, TX 78725
Matthew
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher upper rack issues. Upon inspection found Adjuster needing replacement. Will need to order and replace adjuster assembly. W10712395. Office to reschedule ; ordrng 1 W10712395 (adjuster)
Near Austin, TX 78759
Scott
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for dead washer . Plugged unit in and pushed start . Unit light up . Ran diagnostics,no error codes . Ran calibration and diagnostics wash. All checked normal . Started couple different cycles all started normally . Couldn’t duplicate failures. Job complete ."
Near Buda, TX 78610
Jacob
Job Details: 11/18/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for unit missing that seal from the door. Looked at unit. Saw that the seal was missing from the door. Replaced door seal and used adhesive. No issues at this time. Job complete.
Near Austin, TX 78717
David Z
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived on site to diagnose refrigerator with water leak in freezer. Found the fill chute for the icemaker was not seated under the fill socket. Water is running straight into the unit. Screwed the funnel where it should be and secured the chute with foil tape. Advised on how to properly defrost the unit due to the huge amount of ice buildup. Call complete.
Near Austin, TX 78730
David Z
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL KDTE304GPS0 Arrived on site to examine damaged toe kick. Found existing toe kick had scrapes and a bend in the middle. Issued toe kick damaged and no good. Ordering new toe kick shipped direct to customer. Replaced retainers. Call complete.; ordrng 1 WPW10526114D2C (panel D2C)