"Arrived on site for customer complaint of unit not working and getting an error code, found F 47 error code, found failed modules, I replaced both modules, unit tested good."

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site to diagnose a freezer that is leaking. Tested unit and found drain line clogged causing defrost water to leak out of freezer. Issue should have been resolved on previous appointment. Cleared drain and removed ice from freezer and all is working properly at this time

Arrived on job for complaints of warm temperature. Found one small spot with ice.

Arrived onsite for unit not spraying to get the tablet to dissolve. Found that the lower spray arm wasn?t attached correctly. Re attached lower spray arm. Tested unit. Unit spraying with no issues.

Arrived onsite and replaced actuator. Unit is now operating properly. All checks good.

Arrived on site for a dishwasher with a visibly broken heating element. Upon further inspection the element was broken in half. I put the unit into diagnostics mode and found stored error codes F6E2 for fill valve electrical problem and F7E1 for not heat. I checked voltage to the fill valve and found 120V at the control. I ohmd out the valve and and harness and found it at 1.5K ohms which is in range. I found valve and control to be good. Upon further inspection I found the dispenser physicals broken. The customer only wanted the heating element replaced. I installed the new element and then ran a test cycle in diagnostics and monitored amp draw. I found heater drawing proper amperage and the unit now working as designed. No leak observed at the time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wires at door hinge. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for refrigerator intermittently heating. Upon arrival found unit condenser fan receiving voltage but not spinning. Found motor had overheated and clip would not be removed fan and clip will need to be cut out To receive washer. ; ordrng 1 WP12587601 (Condenser fan) and 1 WP486692 (Clip)

Arrived on site to replace previously ordered parts for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need new mag cap and diode.

Arrived onsite for dishwasher not draining. Upon inspection I found standing water in the sump. I ran diagnostics and found the unit draining as designed. I checked for kinks in the hose but found none. There was a good siphon loop as well. After running the unit for the 2nd time I noticed the drain pump sounded different or weak. I replaced the drain pump and the unit is working as designed. No leaks detected during time of service. Job complete.

"Arrived on site and inspected washer and found weak flow from cold water valve. after replacement confirmed washer is operating normally, job complete"

"Arrived on site to install previous diagnosed part. Gained access to main control. Removed failed control and install new. Assembled unit and powered on. Found a miscommunication error. Called GE tech support and spoke with Shawn. He stated UI would need to be replaced with UI. Removed UI and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.

Arrived on job for complaints leaks when using steam. Called tech line and they said the customer should use a bigger load to soak up the water.

Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival found unit filter was bad. Removed filter and found unit dispensing freely. Customer had another filter onsite put new filter in and proceeded to test. Unit is now operating as designed. Job Completed.

"I arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the unit would still start and stop as before. I found the customer cleaned the tub as advised, but is still using the same soap that was sudsing the unit up as before. I installed the friction sleeves and new UI. I called techline and spoke to Drew and received SR# 773075907. He agreed that it appears to be customer care for the start and stop, or possibly an OWI or control throwing off the OWI. He advised running the unit again and looking for suds. I found no suds this time. I advised the customer again on soap usage and cleaning the unit however. I installed a new control due to the issue still occurring in case of improper communication with the sensor. I ran the unit in diagnostics again and the issue no longer occurred. The unit is running as designed now. No leaks observed at the time of service.

"Arrived on site to inspect dryer taking too long to dry. Upon further inspection, the customer devised that the unit is not catching lint and they found moisture on the inside of the door and on the top of the door. When I opened the door, I found lint sitting on the edge of the front panel at the opening and also found a gap in between the door and front panel. Also when I opened the door, the front panel buckled at the bottom right corner of the door. Using my vent tester kit, I tested airflow to the unit and it failed. I recommended that the customer shorten the vent tube at the back of the unit to help with airflow. I am ordering the front panel, bearing seal, inner door, door gasket & high temp adhesive, strike and catch and office to schedule return service. No lint observed at the end of service.; ordrng 1 W10806345 (Front panel) and 1 W11035878 (Bearing seal) and 1 W10861521 (Door seal) and 1 WPW10463967 (Inner door) and 1 W11429589 (Strike) and 1 W11429587 (Catch) and 1 WP279368 (High temp adhesive)"

"Arrived on site and inspected Washer and Found and Gearcase is leaking oil, a new one will be needed to correct the issue. All attached parts also should be replaced; ordrng 1 W11423758 (Gearcase)"

"Arrived on site to diagnose a refrigerator that is not producing ice. Found e5 error indicating refrigerant leak in ff evaporator. Due to possible contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11492867 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupling)"

Arrived on site to install previously diagnosed parts. Removed wave guide and installed new wave guide. Powered down oven and Removed UI and installed new UI. Ran a cup of water for one minute. Microwave heating as designed.

"Arrived on site to install previously ordered parts.Forced the wash plate off, removed and replaced the wash plate, motor, hub, belt and capacitor.Reassembled and unit tested as designed.JOB COMPLETE"

"Arrived on site for customer complaint of of damaged handle, I replaced lower oven handle, unit tested good."

"Arrived on site to diagnose unit not heating due to F5 error code, customer informed us the same. Upon investigation found that there is a service pointer for the control needing to be replaced due to heat rising into the control housing making it malfunction.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Customer stated that he recently replaced ice maker. Found ice maker dry. Removed fill tube line from door to unit. Found water dripping out indicating that it is not frozen. Turned ice maker on and cycled. Found cycle completed. Checked return vents and found good air flow. Found condenser needs to be cleaned to avoid any future failures. All tested good, no water leaks found.

Arrived on site for Oven wont heat to temp. Found liner inside oven cavity covering the entire base of the oven blocking all vents. Removed liner and ran three set of temps. Igniter lighting every time on first click. Average temp from three sets was 358. Liner was preventing the igniter from getting a good air to gas mixture to light the flame properly prior to my arrival. Now that liner is removed the oven is heating as designed. Job completed.

Arrived onsite and replaced upper rack due to rust spots. All checks good. Unit is now operating as designed. All checks good.

Arrived on site for F8 E0 - Wall Oven - PRE-ID Upper Oven Cooling Fan Assembly. Placed in diagnostics and F8E0 came on. Cleared error codes. Removed blower fan and installed new blower fan. Placed in preheat at 350. Oven reached temp as designed. Job completed.

Arrived on site for range that had lost power after making a sparking sound and customer try to use it after previous repair. Upon arrival found that breaker to Ranger tripped upon further diagnostics I found the main control was turning back on whenever the power was restored although when I went to test the oven with the back panel off I found the sparks had flown out from the broil element about half an inch into the insulation away from where the wires connect to it the crack inside the element was hidden within flame retardant insulation completely unseen unless you dig around inside the insulation with the previously diagnosed main control and bake element just in case there any further safety issues when we go to test the oven after boil element is replaced; ordrng 1 WB44T10094 (Broil element)

"Arrived on site to diagnose microwave not working but oven working fine, customer informed us that the unit wasnt functioning fully and unable to be used. Upon further inspection the units hinges were not shaped correctly and we reseated them. We found the ui was frozen with no keys working, we reset the breaker and now the unit is functioning as designed. We also found the unit not connected to WiFi or a whirlpool app. we are ordering a new control UI to complete the repair.; ordrng 1 W11297728 (Control UI)"

"Arrived on site to follow up on washer leaking from bellow area. On arrival I checked the bellow and found the drain holes were covered up, causing water to sit in the bellow. Bellow itself looked like it may be slightly deformed. Replaced bellow and lined up holes to correct. Verified water is draining. Advised customer that his washer is sitting on a slightly downwards angle and may need to be leveled, but it is now draining correctly. Call complete."

Arrived onsite for previously diagnosed parts. Upon arrival replaced left front burner and cap. Unit is now operating as designed. Job Completed.

"Arrived on site to test unit for sparking and smoking. Found customer was leaving rack in when not using. Advised customer to remove rack when not using to prevent sparks. Found smoke was coming from burnt diode. Replaced diode, tested unit, unit works good. Job complete."

Arrived on job for complaints of not running cycle. Ran diagnostics and found code for communication error. Replaced control if error continues recommend replacement of water level switch. No leaks detected at time of service.

"Arrived on site to test unit for lid not unlocking. Found error codes f5e3(lid unlock failure) and f5e2(lid lock failure). Ran diagnostics and lid was not engaging. Verified voltage was correct. Replaced lid lock, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on job to replace previously diagnosed parts. Pulled pulley and found oil leaks from gearcase. Will need to return with gearcase, belt, pulley and washplate. ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"

"Arrived on site , couldn?t duplicate issue at time of service . Ran checks all checked normal. No water leaks detected at time of service. Job complete ."

Arrived on site for no cool fridge . Found evap fan not functioning . Replaced fan . All checked normal. Job complete. No water leaks detected at time of service

"Arrived on site to diagnose refrigerator not closing correctly, customer informed us that she was wanting the door to close from the left side while the right was closed first. Informed customer per manufacturer for the door to close properly that due to the mullion the door on the left must be closed before the right door to function as intended otherwise it can create a tear in the gasket. Job complete."

Arrived on site to diagnose a refrigerator with light not working. Found freezer led failed and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace motor and control, after replacing parts, I ran DMLS calibration cycle, unit tested good."

"Arrived on site for customer complaint of unit not cooling properly, ran test 4 and checked for frost pattern on fresh food evaporator, found sealed system leak in fresh food section evaporator, for compressor, evaporator, drier, and access valve.

"Arrived on site and inspected microwave smoking.Found the unit was arching and sparking behind the waveguide, causing the unit to smoke arch and spark.

"Arrived on site and inspected refrigerator that wasnt powering n.Confirmed the complaint and found house breaker panel kept tripping when I plugged the unit in. I attempted to plug it into another outlet and that also kept tripping.Disassembled the back panel off and discovered the unit was rigged, there was no capacitor and there was no start device.The unit wasnt coming on due to the wiring and electrical issues, so I couldnt get a proper diagnosis.No parts installed.Office contacted in AHS thread contacted.Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor failure, I removed and replaced the RC evaporator cover w/thermistor and hv control. Inspected the drain tube at the back of the unit and found it gapped. Sealed the gap with manufacturers approved silicone. Tested unit and it is operating as designed. No water leaks observed during service, job completed"

Arrived onsite to install previously diagnosed parts. I installed the main control and console. The unit still did not heat. I heard the fan kick on and sounded normal but the unit showed an error for fan speed. I advised the customer to have a license electrician come out to service the house circuit for the oven. Job complete.

Arrived on site to install previously diagnosed parts. Placed in diagnostics and got F1E4 microwave relay error. Cleared error code. Removed UI and control and installed control then powered up for two minutes. Cut power and installed UI. Powered up and UI had no power. Powered down. Removed UI and installed original UI. Powered up and UI had power. Ran a cup of water for two minutes. Microwave heating as designed. No error codes came up. Ran another cup of water for two minutes and microwave heating as designed. No error codes came on. Job completed.

Arrived on site for a microwave that had a broken handle. Inspected unit and worked area. Confirmed customers complaint and replaced microwave door. Unit is not working as designed. Call complete.

Arrived on job for complaints of freezer too cold and refrigerator warm. Found the damper not opening. After replacement test operation airflow now normal

"Arrived on site to test unit for no heating. Found glow igniter was burnt and cracked. Replaced glow igniter, tested unit to 350, unit works good. Verified with owner. Job complete."

Arrived onsite and found unit operating with failed gearcase. Replaced gearcase and cam. Unit is now operating as designed. All checks good.

Arrived on site to replace turn table motor and shaft. Found shaft the only thing needs.

Arrived on site to test unit for unit not holding temp. Test unit and found customer turning the oven on then back off to see the temp. Advised customer unit will not give you the correct temp because of the control board giving the thermostat time to get correct temp. Job complete.

Arrived on site and inspected washer leaking and no hot water.Confirmed the complaint and found the leaks were all on the inside wall of the unit indicating customers have been overfilling the unit.Also found the hot water valve was filled with sediment and rocks.

Arrived on site for a dryer that has a door that won?t stay closed. Inspected unit and work area. Found the couch had been extremely worn in. Replaced catch and tested unit. Unit still would close but push out. Replaced the strike and tested it again. Found the same issue. Spoke to PR and was advised that the issue would most likely after that be due to a bad hinge or a bad inner door. .; ordrng 1 W11126813 (door) and 1 W11371722 (HINGE RIGHT) and 1 W11376139 (HINGE LEFT)

"Arrived on site to diagnose microwave that intermittently did not heat. Examined unit and found diode retaining screw was not tight. Replaced diode and tightened screw. Customer informed me that sometimes youd hear a clicking on the left side when it wouldnt run. Advised customer that the right interlock is stiff and door must be closed firmly in order to trigger interlock. Was able to lightly close door to trigger clicking, and showed them if you push on that interlock it works fine. All is now working as designed. Call complete."

"Arrived onsite for unit not powering on when plugged in. Checked voltage at the wall. Unit getting 120v. Upon further inspection, found that the plug wire had been sliced into. Need to come back with wiring harness. Office to reschedule ; saved tckt"

Arrived on site to diagnose a washer that is not agitating. Found unit not shifting and replaced clutch. Found no change in operation and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11419171 (Control)

Arrived onsite for previously diagnosed parts upon removing from box found blower damaged. Installed exhaust clip and used sound pad to dampen noise. Ordering new blower to return with motor.; ordrng 1 WP697772 (Blower)

Arrived onsite for washer leaking. Upon arrival found unit water dripping from back right and top right by cold water valve. Turned off in garage. Found line corroded and rusted in and on. Spoke with customer on need for plumber took photos to document. Found unit tube between drain also had small needle whole in it. Replaced. Could not test as unit could not have water turned on. Job Completed.

"Arrived onsite for unit making extra noise during agitation. Tested unit. All worked good. Upon further inspection, found that the cam was worn out. Ordered part. Needs authorization. Office to reschedule ; ordrng 1 285565 (agitator assy,comp)"

Arrived on site for a refrigerator that won?t cool the refrigerator unless it is set for a really low setting and won?t make ice. Inspected unit and work area. Checked icemaker and found icemaker motor attempting to run but the teeth on the wheels completely stripped. Unit will need new icemaker for icemaker repair. Checked evaporator for defrost issue. Could not find any defrost issues at the time and found the evaporator fan running. Spoke to PR and was advised that the issue was most likely with one of the thermistor?s or a control. Could not pull up tech sheet due to site being down for maintenance. Ordering icemaker and will return with cooling issue parts and test then. Office will need to contact the customer about a return date due to an out of stock part. ; ordrng 1 241798231 (ICE MAKER)

"Arrived on site ,replaced all parts assigned to job . No other issues found with unit .no water leaks detected at time of service. Job complete"

Arrived back on site to install previously ordered parts.Removed and replaced the shocks and tested the unit and unit preformed as designed to customers satisfaction.

"Arrived on site to test unit for not heating/drying. Found connection to heat element was not connected on left side. Secured connection, tested unit, unit works good. Verified it?s maintenance man. No leaks detected. Job complete."

Arrived onsite to replace ordered parts

"Washing machine was not installed properly, rerouted the hoses and pushed the unit back into place properly. Job complete."

"Arrived onsite for unit not heating. Tested unit. It would not heat. Upon further inspection, found that the thermostat fuse was no good. Got authorization to replace thermostat fuse. Replaced fuse. Tested unit. Unit is heating.

Arrived on job for complaints of not cooling. Found all fans working. Refrigerator was unplugged when I arrived so unable to verify frost pattern. After running compressor for some time found no heat on hi side line. ; ordrng 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR )

"Arrived on site to test unit for loud grinding noise. Found a bunch of change and razor blades in tub causing excessive noise. Removed objects and slight noise of failing gearcase is present. Need drive belt as it is slipping. Recommend replacing gearcase, splutch assembly, belt and shift actuator. Office to reschedule. ; ordrng 1 W11239857 (belt)"

"Arrived on site to replace control from previous diagnosis. Verified heater was always engaging with 110vac. Also found evap thermistor was reading open and not in proper location. Replaced control and evap thermistor, tested unit, unit works good. Unit not connected to water. Job complete."

Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.

"Arrived on site and inspected refrigerator and found with a water filter installed Dispenser pressure is very weak. If a bypass is installed the dispenser pressure is good. Recommend it to homeowner that filter head assembly be replaced.after replacement was able to dispense 10 pint glasses and two large tumblers with filter installed. Dispenser is now operating normally, job complete"

Arrived on job for complaints of no air or little air flow. Found the air flow is strong enough to fully open flap. The fan is working to design

Arrived onsite for freezer switch not reading. Upon arrival found unit was frozen by switch cleared by hand. Ordering switch replacement. Office to reschedule upon receiving.; ordrng 1 W11445850 (Switch)

"Arrived on site for customer complaint of no lights in freezer or top of fresh food section. I found failed freezer module, I replaced freezer module, unit tested good.

Arrived on site for a refrigerator with doors dented. Upon further inspection I found both FC and RC dented. I replaced both plus the nameplate and then tested the water on the FC and found it working as designed. I adjusted the gasket and the unit is now sealing as designed. I advised the customer to keep the doors closed for a few hours to allow the seal to set. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the cold water inlet valve and calibrated the unit. Tested in diagnostics and the unit is operating as designedNo water leaks observed during service, job completed."

"Arrived on site for a dryer that is still having issues starting. Inspected unit and work area. Remove terminal block cover and tested voltage going across all terminals while the unit was not calling for electricity. I found proper voltage between all legs when the unit did not call for electricity. As soon as I cycled the unit to a time dry high heat cycle and started pressing start voltage went from 123V to 50.1V until the drum and motor were at maximum speed, the voltage jumped right back up to 123V. I called Techline and spoke to Steve SR# 7730625255. He advised that based on the findings and prior motor replacement, the issue still had to be an electrical supply issue. He advised that most of the problem with the electricians they send out, is that they only test the unit when it?s not under a load. He advised that most likely the issue was with a bad voltage line. The customer had me speak to the manager of the property and explained everything tech line went over with her. She is going to have another electrician come out to test the unit while the unit is under a load to verify that there is a line voltage issue. Call complete."

Arrived on site to inspect dishwasher issues.Confirmed the complaint and found the middle spray arm was defective.Removed and replaced it and unit tested as designed.JOB COMPLETE

Arrived on site for washer not draining and making an odd loud noise during cycles. Upon arrival I entered diagnostics And found an oe error indicating long or no drain issue. During further diagnostics I found that during drain cycle pump was cleared with no blockage but inner bearing of motor were blown causing propeller to wobble and not drain water out. Will need to order drain pump. 4681EA2001T; ordrng 1 4681EA2001T (Drain pump)

"Arrived on site to install previously ordered part.Removed and replaced the auger motor, reassembled and unit tested as designed and dispensed ice.JOB COMPLETE"

Arrived ack on site and inspected the ice maker issues. Removed and replaced the ice maker and valve.Reassembled and unit tested as designed.JOB COMPLETE

"Arrived on site to inspect washer no power. Upon further inspection, I found the unit plugged in. I pressed all keys on the console and the unit only beeped after every press. I unplugged the unit for approximately 1 minute then plugged it back in and attempted to place in diagnostics. Unit went into diagnostics and I checked error codes and found F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed until it got to,the spin cycle and it failed to spin and was making a rubbing noise at the rotor. Unit agitated as designed. I tilted the unit back and inspected underneath and found gearcase oil on the rotor, drain pump and all panels. I removed the rotor and found a large amount of gearcase oil on the inner side of the rotor. When I went to place the unit back in diagnostics, the unit failed. I cycled power to the unit and was able to get it into diagnostics. Checked error codes and got F6E3. Cleared the code and tested high speed spin in manual test mode. Unit operated fine, but continued to make the rubbing noise at the beginning the spin. I am ordering the gearcase, slider, clutch, rotor and will return with the main control. No water leaks observed during service, office to schedule return service. Upon returning, the gearcase, clutch and slider will need to be replaced and tested to see if the rotor is needed.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

Arrived back on site to install previously ordered part.Removed and replaced the timer.Reassembled and unit tested as designed.Customer has issues with the outlet the unit is plugged into.I had to hold the plug for unit to work properly.JOB COMPLETE

"Arrived on site and inspected dishwasher not washing.Tested the unit and it filled and drained, but wouldnt wash.Removed and replaced the pump and motor, reassembled and unit tested as designed without any leaks.JOB COMPLETE"

Arrived on site for dryer not turning on. Upon arrival I found that the unit was getting 240 V to the outlet and the dryer was in fact turning on and heating up as designed. I then spoke with the customer in more detail regarding the situation and she had stated that American home shield had sent out an electrician and a dryer vent cleaning person and that the electrician told her the outlet was fine but the dryer vent cleaning person had informed the customer that she would need a new power cord due to the power cord melting. upon inspection of the power cord I did find that the right side prong of the power cord did have some small amount of melting damage around it and the prong had a tiny burn mark on it. I then looked inside the outlet and found that the right side prong connector inside the outlet itself is also damaged and falling apart and causing some internal melting around the inside of the outlet at this point if we replace the power cord and electrician would have to come out and replace the outlet first to ensure that the new power cord is not gonna run into the same problems as before. American home shield needs to be notified that it would be recommended for an electrician to come out and replace the power cord and outlet at the same time in order to complete repair. Other than finding issues with outlet and power cord I was still able to test the dryer and found that unit is turning on and heating up as designed and as long as an electrician can get out to make the repairs the unit will be ready for use by the customer once done. Call complete

"Arrived on site and inspected F1 and PF on dryer.Confirmed the complaint and found F1 is directly related to the main control.Office to schedule return services when control arrives.Needs more work"

Arrived on site for washer needing a previously diagnose main control after previous visit with techline on site. Upon arrival I was able to install a new main control and then ran a factory reset on the machine afterwords I put the unit into a manual diagnostics check and was able to fill the tub with water halfway full and then ran a high and low agitation test and found the unit functioning with no odd noises and then ran a drain and spin cycle and verify that the unit is no longer making any odd screeching noises or metal on metal sound. I informed the customer just to notify us if the issue order arise again that way we can call whirlpool techline for further assistance at this point. No leaks before during or after repair call complete

Arrived on site for a washing machine with no power. Inspected unit and work area. Found voltage going to the control board and voltage going to the user interface but no display. Replaced user interface panel and tested unit. Unit begin working as designed. Call complete.

Arrived on site for a dishwasher that had a cracked tub. Inspected unit and work area. Confirmed customers complaint and replaced tub. Reassembled unit and ran the unit through an auto test. Found no leaks present during operation and everything was running as designed. Call complete.

"Arrived on site for a dryer that is tearing up clothes. Inspected unit and work area. The customer advised that she wasn?t sure if the issue was with her washer or dryer but that she?s had two loads that have torn up towels. She advised the first time happened in September and then the second time happened just a few weeks ago. Said that it does not happen on every cycle but only seemingly with towels. She advised that Whirlpool told her to run a load with some pantyhose to see if they caught anywhere and they did not. Disassembled unit and could not find any areas where clothes could snag on or evidence of clothing damage or pieces of clothes stuck anywhere. I did advise the customer that the issue was most likely with her washer not her dryer.

Arrived on site to install previously diagnosed relay switch. Upon installing switch I was able to verify that the buzzing noise that was occurring was no longer having any effect on the washer and had gone away but I also found that the main control was putting the unit into a flood mode and after waiting 15 minutes I could not get the unit to exit flood mode and then went ahead and put in the new main control back in the unit and reset the unit I found after reassembly and during diagnostics and user mode testing that unit is fully functioning as designed with no buzzing noises or leaks of any kind. Call complete

Arrived on site and inspected water leaking from the ice maker section.Confirmed the complaint and found massive ice buildup on and around the ice maker.I uninstalled it and used my steamer to melt all of the blockage from the unit.Reassembled and unit tested as designed.JOB COMPLETE

"Arrived on site for a dishwasher that won?t drain and the control panel won?t light. Inspected unit and work area. Found the normal light flashing on and off and not allowing any selections on the user interface. I power cycled the unit and allowed allowed the unit to drain but immediately started flashing the normal button and would not except any further selections indicating a control issue. The customer advised that the unit is constantly filling up with water when not in use. However, she advised thatthe water is murky and smells bad. Checked unit and did not find water dripping into the tub from the valve. Checked drain hose and found it running downhill from the garbage disposal into the dishwasher. I did advise the customer that that will cause the unit to fill with water when her garbage disposal fills up.

Arrived on site for a refrigerator that won?t except selections. Inspected unit and work area. The customer advised that the unit is making selections but that his unit had gone blank and all power was lost all scepter the UI. He advised that they power cycled the unit and then it continue to do that for a few minutes until it powered on the rest of the unit. I checked voltage going to the UI and found proper voltage. Replaced main control board Failure and tested unit. Unit began working as designed. Call complete.

Arrived on site for a washing machine that won?t drain. Inspected unit and work area. Attempted to place unit in a drain and found the unit not draining. Remove front panel and remove filter. Found filter was clean and plenty of water inside the drum. Check voltage going to the drain pump and found proper voltage. Remove water from the basket and replace the drain pump. Tested unit twice and found the unit filling and draining as designed. Call complete.

"Arrived on site for a dishwasher that is flashing lights and won?t complete a cycle. Inspected unit and work area. Attempted to place unit and service diagnostics and wasn?t able to. Placed unit in a regular wash cycle and then canceled out the cycle to put the unit into a drain. The unit drained out and a soon as I open the door, the dishwasher stopped draining. Upon closing the door of the dishwasher started to drain again. Spoke to CS and was advised that based on my checks, the issue would most likely be with the main control. Went to replace main control and found the main control sent was not the right part. Found a burn mark on the existing main control. See photo.Ordering part and office will need to contact the customer about a return date due to out of stock parts.; ordrng 1 WD21X26186 (CONTROL)"