Arrived on site for water leaking into ice maker due to seaping valve. Replaced w11043013 water valve. Ran ice makerto fill it with water and ran dispenser. No leaks at this time. Unit working as designed at this time.

Arrived on site to inspect refrigerator KRFC236SPS02 ice maker issues. Upon further inspection, I found the ice maker tray sitting on the counter. The tray had bad stress marks as if it were twisted too tight, which could have caused it to pop out of the housing. I gained access to the ice maker housing in the FC compartment and didnt see any abnormalities with it. I removed the old housing and installed a new ice maker and tested harvest. It operated as designed. I advised the customer that should this new ice maker fail, the returning tech will need to contact the manufacturer to report their findings and the history and get their recommendations. The unit is operating as designed and no water leaks observed during service, job completed. W11788019

Arrived on site for unit banging when spinning. Upon arrival checked error codes and found F0E3 overload. Cleared code. Ran diagnostics and found unit banging around even with no clothes, just water. Removed tub ring and found holes blocked up from solidified detergent/softener buildup. Also found gearcase oil underneath. Ordering W11178227 basket, W11550891 agitator, W11195971 stator and W11260238 rotor. Weighing call for 2 hours due to heavy build up in tub. No parts replaced. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11178227 (Basket) and 1 W11550891 (Agitator) and 1 W11195971 (Stator) and 1 W11260238 (Rotor)

Arrived on site for a leaking ice maker. Upon arrival found fill tube to short and not inserted in ice maker tray, leaking water into freezer. Replaced W11729596 fill tube with longer one and ice maker. Tested unit and it is now working as designed. No water leaks at this time.

Arrived on site to diagnose a dryer with a door that would not close properly. Inspected the door assembly and confirmed the door was misaligned, preventing the door strike from lining up correctly with the door latch. Attempted to adjust the door hinges and alignment however, the adjustment did not correct the issue. Performed a closer inspection and found the inner door assembly was damaged, causing the door to sit out of alignment and preventing proper engagement with the latch. Due to the damaged inner door, the unit cannot be repaired through adjustment alone. Ordering a new inner door assembly to restore proper door alignment and latching. Office to contact the customer to schedule the return visit once the part has been received.; ordrng 1 W11465962 (Door)

WRS331SDHM08 Arrived on site for a refrigerator making odd sounds from the icemaker area. On arrival, the client stated that the ice despenser was making nosies like someone was despenseing ice. I tried to run diagnostic but the ui was locked and wouldnt allow me to get into diagnostic. I unplugged the product then tested the ice door is the issue so is the ui. Im ordering the ui control and ice door. Returning parts just in case needed. No water leaks visible from the main water supply. Nobody at the office to sign.; ordrng 1 W11518204 (Ui control) and 1 W11678832 (Door ice)

Arrived onsite for temp concerns. Customer experiencing low temp at preheat chime. Tested. Verified a low temp by 15 or so degrees. Calibrated both ovens to suit. Advised customer on procedure. No parts. All checks good.

Arrived onsite for washer not working. Verified door would continuously lock and unlock. Removed and replaced door lock w11670519. Tested washer and it locked, filled, agitated, drained and spun. Washer is working as intended. No leaks detected at time of service.

Arrived on site for a washer MTW7200RR1 getting an error for the lid lock. I verified the error and replaced the latch w11670519. Tested in diagnostics and everything is working as designed now. No other issues or leaks detected while on site.

Arrived on site for a no ice ice maker. Tested unit and found d water pressure weak. Removed filter and water pressure is much better. Ran diagnostic and found circulation pump making an odd noise. Replaced W11542868 pump and WPW10511923 thermistor. Ran diagnostic again and u its now working as designed. No water leaks at this time.

Arrived on site to apartment 7208 for washer WTW4855HW3 to install previously ordered part. I replaced control W11607637 but is defective with symptom of previous visit. Need to re order control. Ordering control. Office to reschedule ; ordrng 1 W11607637 (Control)

Arrived on site for a dryer WED4107SW0 making a sound. I verified the sound coming from the front of the drum. Found the front seal damaged causing the sound. No debris was found. Im ordering a W11035878 seal and 279441 bearing for the return visit. Unit is heating and tumbling. ; ordrng 1 279441 (Bearing) and 1 W11035878 (Front Seal)

Arrived on site ,replaced fill tube . Ran harvest test on IM . All connections are dry . IM harvested and filled properly. No water leaks detected at time of service. Job complete

Arrived on site for a refrigerator PSD262LHEB. Unit wasnt cooling when I arrived but all the fans were working. I installed the ui control wp67005335 but when I plugged the unit in it arced so i reinstalled the old one. I replaced the thermostat wp67004757 and the start device. Noticed that the compressor was very hot. Started the refrigerator and the compressor came on and started cooling. Advised the customer to monitor for the next few weeks. If this continues it could possibly be a sealed system issue.

Arrived onsite for unit leaking. Upon arrival I found the leak to be due to the drip pan fully frozen, went to the rear and found the drain tube completely clogged, cleared drain tube and the drip pan, defrost heater works, call complete. No parts.

Arrived on site to look at model MSS25C4MGZ10 for customer complaint of unit not dispensing ice. Found ice container bouncing during dispensing, I found issue with shaft and coupler. I replaced shaft and coupler, unit tested good. Parts used wp2220458 and wpw10258544

Arrived on site to test unit for low ice production, tested unit found restricted water filter causing water not to flow properly, advised customer to replace filter to resolve issue, also a broken door bin, customer stated that she opened the door and the bin fell off and broke, ordering parts office to reschedule ; ordrng 1 WPW10710203 (Door bin) and 1 WPW10451873 (Door bin)

Arrived at unit 117 for no ice making. Upon arrival found d unit filling up with water and overflowing. Also found weak spots on grid cutter. Replaced W11542867 cir ulation pump, W10919199 grid cutter, and WPW10511923 thermistor. Tested unit and is now working as designed. No water leaks at this time.

Arrives on site with new freezer door. Found the water connection to be different. Unit will require a different fitting to get it running. Got fitting from office. Replaced door. Customer also showed me blinking led lights in freezer as well as a broken freezer shelf. Ordering extra shelf and freezer lights. Office will call ro schedule. ; ordrng 1 WPW10308389 (Door container) and 1 W10876365 (Light) and 1 W11226500 (Light)

Arrived on site to replace previously ordered parts. Upon arrival confirmed suspensions were bouncy. Checked error codes and found F5E4 lid not opened between cycles, F7E7 motor unable to reach RPM and F3E1 pressure fault. Cleared codes. Proceeded to replace W11396716 suspension. Now dampening is firm. Ran Quick was and found unit overfilling. Upon closer inspection found pressure hose torn. Picture attached. Customer stated that was the issue all along. Machine would not advance and would just fill and not complete cycle. Ordering W11591637 lower harness. No water leaks detected at this time . Customer agreed to reschedule Jul 2; ordrng 1 W11591637 (Lower harness)

Arrived on site to look at model WRF535SWHZ10 for customer complaint of things melting and re freezing in FC. Found issue with controls not registering proper temperature woth thermistors. I replaced UI control and main control. UI is now registering properly with the thermistors. Instructed customer to give it 48 hours to fully adjust. Parts used w11642241 wpw10317076

Arrived on site to look at model WMH31017HZ11 for customer complaint of unit not heating after a big pop sound. I found issue with the capacitor and diode, I replaced capacitor and diode. Unit tested good. Parts used wpw10574736 and w11256462

Arrived on site for a dryer WED7500GW0 making sounds while in use. I verified the issue and inspected the rollers. Found the rollers bad and the bearings are stuck on the roller shafts. Im ordering 4 WPW10359271 roller shafts for the return visit. Office will need to reschedule when parts are available. This is in the garage so an early appointment if possible. ; ordrng 4 WPW10359271 (Rollers shaft)s

Arrived on site for water leak. Upon arrival customer stated there was a large amount of water around the washer after a Self Clean cycle was ran. Upon arrival ran Clean Washer cycle found water leak from front. Customer stated they have utilized the filter and cleaned out a couple of times but recently filter wanted locking properly. Proceeded to replace W11747098 water pump. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

Arrived on site to complete the repair by replacing the high-limit thermostat and thermal cutoff. Disconnected power to the unit, accessed the heating components, and removed the failed high-limit switch and thermal cutoff. Installed the new OEM replacement parts and reassembled the unit. Restored power and tested the dryer through a heating cycle. Verified that the heating element energized properly, the unit produced consistent heat, and the new safety components operated correctly. Allowed the unit to run to ensure normal heating operation with no abnormal noises or issues present. Unit is now heating properly and operating as designed. Job complete.

Arrived on site to install ordered parts on a dryer WED4105SW1. Installed the encoder w11783797 and control w11788144 and tested the dryer. Unit is heating and tumbling now. Removed the back and inspected the blower. The blower isnt damaged or rubbing on anything. I replaced the chute w11117429 and back w11626083. No other issues found.

Arrived on site to look at model WGD4105SW1 for customer complaint of front panel loose. Found left side clip had broken off, probably during installation. I replaced clip and tested, unit tested good. Part used w10854425 called safety case number 23972398

Arrived on site for a washing machine model MVWB835DW0 that is filling with water when the unit is not running and wont fill properly with water when it is. I confirmed the customers complaint and found both valves were not drawing in much water. I removed the inlet hoses off the back and found gravel and debris in the water valves. The customer advised the city had done some water line replacements recently. I replaced the inlet valve assembly W111172234 and tested the unit. I found the machine fill and drain as designed with no water leaks present after service. Call complete.

WED5720RR0 Arrived on site for a dryer making nosies. On arrival, I verified the sounds. Further inspection I found the rollers and pully have failed. I replaced parts with the repair kit then tested product is working as its designed.

Arrived on site to inspect washer model MVW4505MW3 not filling with enough water, not spinning out clothes and not finishing cycles and tearing items. Upon further inspection I placed the machine into diagnostics and observed error code F0E9 off balance pause. I ran a test on the washer and found it to be operating as designed. I advised the customer on proper loading of certain items to prevent tangling and off balance loads going forward. No water leaks observed during service.

Arrived to unit 1328 for S code rework. Upon arrival replaced W11607637 control and found it was defective . Ordering new W11607637 control. Office to reschedule ; ordrng 1 W11607637 (Control)

Arrived onsite for dryer ripping clothes and long dry times. Inspected and found door seal ripping allowing heat to escape and catching a ripping clothing. This is not allowing unit to maintain heat properly. Ordering Gasket. Set to return July 8th.; ordrng 1 W10906683 (Seal)

Arrived on site to inspect dishwasher WDP540HAMZ4 with unresponsive touch pad. Upon further inspection, I found that the start button would not respond. I gained access to the vent and control and found no evidence of moisture. The control had failed internally. I replaced the control and reassembled and tested the machine and it is now operating as designed. No water leaks observed during service. W11637581

Arrived to unit 323 for RC door dent. Upon arrival confirmed dent. Unboxed new door and found new door was damaged. Ordering new LW10912075 RC door. No parts replaced. Office to reschedule ; ordrng 1 LW10912075 (RC door)

Arived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis of a sealed system failure, water filter head failure, and right RC door gasket being torn, I evacuated the system and cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV dye drier and pressurized the system to check for leaks. Pressures held and no leaks found. I vacuumed the system down to -30/0 psi. Installed 51g of R600 refrigerant and allowed the system to equalize. During this time, I removed and replaced the filter head assembly and right RC door gasket. Using my heat gun, I heated and shaped the gasket to form to the chassis and door. Tested door operations and found the gasket sealing. I tested the filter head for leaks and found none. I tested the unit and it is beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours before placing food items inside. Unit is operating as designed and no water leaks observed during service, job completed. W11686820, W11506635, WPW10143759, W10830046, W11808483

Arrived on site to test unit for not dispensing ice, tested unit found bin full, bin coulpli g is broken and bottom coupler and chute damaged, will need to replace bin, bottom coupling, chute and seperator, ordering parts office to reschedule ; ordrng 1 W11098702 (Ice door) and 1 W11573761 (Chute) and 1 WP2220458 (Coupling) and 1 W11759677 (Ice bin)

Arrived on site for breaker tripping. Found breaker tripped reset breaker and instantly tripped,opened freezer door reset breaker unit ran for about 2 min then tripped,reset breaker called tech support per tech support added sealer on connections in freezer compartment, powered unit on after 8 min with freezer door open breaker tripped. Noticed if freezer door is closed when resetting breaker breaker will instantly trip opened door reset breaker talked to tech support again gave all information. Per tech support possible issue with wires in door. Unplugged door harnes under unit let unit run for 15 min no issues,advised customer to monitor. Customer called tech back mentioned breaker tripped again will need to return and check for possible grounded wires in cabinet. Case 24057239Case 23902424; O-emld tckt

Arrived onsite for product freezing in multiple spots RC. Found customer blocking air flow path, advised of this but I did find the damper to be leaking air while in closed position, replaced the W11236851 diffuser and explained to customer that the air leak was causing cold air to enter even when temp was met, unit operates as designed. Call complete. No leaks.

Arrived on site for oven not having the same features as before the repair. Missing convection cooking for both ovens. I entered into settings and found the model number was wrong. Entered product configuration and reconfigured to correct model. Unit reset and is now working properly. Call complete

Arrived on site to test unit KRFC704FSS01 for ice not dispensing and ice container unable to be removed. Upon arrival inspected unit and identified ice bridging/clumping with frost accumulation transferred into the ice chute, obstructing container removal. Cleared frozen obstruction and removed container. Inspected ice door seal and confirmed proper closure with no air infiltration at that point. Left RC door gasket found torn, compromising seal integrity and contributing to condensation/frost migration. Additionally identified improper door alignment, likely exacerbating gasket seal failure and recurring ice formation. Given the recurring clumping pattern and confirmed misalignment, recommended replacement of left RC door assembly and ice door to fully resolve root cause. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11254954 (Left RC door) and 1 W11594927 (Ice compartment door)

Arrived on site for a dryer MED6230HW3 not heating. Found unit is heating but has very bad airflow. Also found the console not responding properly. I advised to have the vents cleaned before using and Im ordering a W11793911 console for the return visit. Office will need to reschedule when parts are available. ; ordrng 1 W11793911 (Console)

Arrived on site to diagnose a dryer that was taking an excessive amount of time to dry clothes. Started the unit and verified that the igniter was operating correctly and that the gas valve was opening, producing a proper flame. Confirmed the heating system is functioning as designed. Performed an airflow check and found poor exhaust airflow through the vent system. Inspected the exterior vent while the dryer was running and observed that the vent damper was not opening, indicating a restricted or clogged vent preventing proper air movement. Explained the findings to the customer and demonstrated the lack of airflow at the outside vent. Advised the customer that the dryer itself is heating properly and that the venting system will need to be cleaned or repaired to restore proper airflow and drying performance. No repairs were needed to the appliance at this time. Unit is operating as designed. Job complete.

Arrived on site for ice clumping in ice bucket . Top fresh layers look normal, getting clumping ant bottom of bin. Trace amounts of frost under bucket . Ice door may sometimes sticking open . Ordering ice door . Evap is free of frost and IM is harvesting and filling properly. Call to set return .; ordrng 1 W11130210 (Door ice)

Arrived on site to test unit for no ice production, tested unit found failed ice maker, replaced ice maker W11700250 and tested unit is now running as designed no leaks detected job complete

Arrived on site for dryer MED4500MW0 with issue of making clunking and scraping noise. Upon arrival, test unit and confirmed noises when drum is rotating. Disassembled unit and found damaged drum causing metal to metal grinding on rear bulk head. Need to replace drum and rear bulk head. Requesting 3 hour weigh. ; ordrng 1 2hourweigh (2 hour weigh) and 1 W10828431 (Rear bulk head) and 1 W10899578 (Drum)

WTW8040DW4 Arrived on site from previous tech visit to install parts. I installed the clutch, slider, gearcase, washplate, spanner nut,stator, and rotor. The suspensions were not needed they were in good shape. I calibrated then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site to look at model WRX735SDHZ01 for customer complaint of no ice. Found small ice in mold and customer had just replaced filter but didnt purge it. I cleaned ice maker mold and tested ice maker. Ice maker rotated and filled. Unit tested good, no leaks.

Arrived on site to replace previously diagnosed manifold, replaced part W11703401 and tested unit is now running as designed no leaks detected job complete

Arrived to 2408 for to replace previously ordered parts. Upon arrival found belt switch faulty. Proceeded to replace W11234001 motor and still same issue. Ordering W11247665 belt switch. Customer agreed to reschedule Jul 7th. JK only! ; ordrng 1 W11247665 (Belt switch)

Arrived on site to install previously diagnosed parts on a washing machine model MVWC416FW0. Inspected unit and work area. I tested the unit and found water leaking through the gear case, not around the gear case. I removed the gearcase and found no damageto the tub, basket, or washplate. I replaced the gearcase W11454372 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to inspect washer model WTW4105SW0 not draining. Upon further inspection I found that the drain pump cover was loose due to a defect in the mounting clip. The loose cover caused damage to the wire harness which was preventing the machine from draining. I replaced the harness and drain pump cover. I tested the machine and it is now operating as designed. No water leaks observed during service. W11790873 W11782130

Arrived on site to test unit for no ice production, tested unit found unit is short cycling, timed cycles and got 10 minutes between harvest, will need to replace control, UI, pump harness and recirculating pump, ordering parts rescheduled for 7/8 ; ordrng 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W11325205 (UI)

Arrived on site for ice machine not making ice . Found wire on grid cutter broken and slabs just piling up on cutter . Replaced cutter . Ran diagnostics test. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site for a washer for having draining issues. On arrival I ran diagnostic and found error code F8E3 which means over flow. I checked to see if they were using to much soap they are not. Further inspection I found the water valves are failing the add water from time to time also the control board relay is clicking. During cycles. Im ordering the water valves and returning parts . No water leaks visible from main water supply. ; ordrng 1 W11688994 (Valve) and 1 W11688995 (Water valve)

Arrived onsite for washer WTW4855HW3 needing control replacement. Replaced control W11607637, calibrated and tested. Unit is now functioning properly. Job complete . Used control from 489998.

Arived on site for microwave not working. Verified microwave will power on for about a half second and then shut off. Replaced bothe interlocks w11551761, w11551558. Issue persist. Noticed that right bottom corner of microwave cabinet is damage and bent in. Door closes but might be misaligned and not engaging interlocks fully. Microwave will just beep when sta4ting, like the door is open. Ordeing main control and door. ; ordrng 1 W11804918 (Control) and 1 W11247223 (Door)

Arrived on site to in occupied new built home for oven WOES3030LS01 with issue of oven over heating. Upon arrival, test unit by preheating to 350. I used thermocouple to monitor temperatures. Unit began preheating and once preheated, then began heat cycling. Averaged 337.5 on the low side and 374.5 on the high side averaging 356 after 3 cycles. I cannot duplicate and issue with unit over heating. I advise that per service pointer W10565140 that a dial up and infrared thermometer cannot be used when testing or calibrating oven. Only a thermocouple cannot be used. Job complete

Arrived on site to apartment 9204 for washer WTW4855HW3 with issue of turns on and off. I replaced control W11607637., calibrated unit. Test unit and is operating as designed. No leaks are present. Job complete

Arrived on site to diagnose the range for a bake as not working. Knocked on the customers door multiple times, but there was no answer. Contacted the customer by phone, and the customer stated to cancel service because the issue had resolved itself and the oven was now operating properly. Per the customers request, no diagnosis or repairs were performed. Job complete.

Arrived on-site to microwave, not working. verified Microwave wave had faulty Diode. removed and replaced diode w1256462. test microwave, and it functions properly. And heats properly.

Arrived on site for refrigerator with no cool issue. Upon arrival found unit notcooloing in both fridge and freezer. Removed back cover and compressor and fansare running. Unit has sealed system failure. Due to age of unit and costs of repair cx is choosing to replace unit. Nowaterleaksatthis time no partsreplaced.

MED5030MW0 Arrived on site for a dryer making nosies. On arrival, I verified the sounds. Further inspection I found the rollers and pully have failed .I replaced parts with the repair kit then tested product is working as its designed.

MFF2558VEB3 Arrived on site for a refrigerator freezing up. On arrival, I verified the issue evaporator drain hole is frozen and the drain hose is plugged . I removed all ice and clean the drain hose . The product is working as it is designed no parts used no water leaks visible from the main water supply

MED6205RW0 Arrived on site for a dryer with condensation. On arrival, the client stated they wanted to leave the door open and the light stayed on and they were wondering if thats was normal. I let them know its was normal, I ran diagnostic no error codes. The product is working as its designed no parts used.

Arrived on site for agitator coming g loose and falling tub . Found splines on agitator stipped off . New agitator splines damaged . Reordering part . Also found suspension has a lot of bounce . Ordering suspension rods. Ran diagnostics without agitator . Unit passed diagnostics test wash. Return 7/3 AM ONLY unit is in garage ; ordrng 1 285565 (Agitator) and 1 W10772621 (Screw) and 1 W10780045 (Suspension)

WED6620HW0 Arrived on site for a dryer not heating. On arrival, I verified the issue. Further inspection I found the heating element has failed. I replaced the part then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site to look at model WFW4720RW0 for customer complaint of unit not powering on. Found power getting to UI console, console not responding. I replaced console, unitntested good. Part used w11752161

Arrived on site to inspect dishwasher KDTM405PPS1 leaking from the left corner of the door and rust developing on door screws. Upon further inspection I gained access to the vent and found that the gasket was deformed and allowing moisture to flow into the inter door. I replaced the gasket and ordering WPW10348409 and WPW10348408. Office to schedule return service. No water leaks observed during service. W11649995; ordrng 1 WPW10348409 (Screw) and 3 WPW10348408 (Screw)s

Arrived on site to test unit for not working properly, customer stated that ice maker is really loud, tested ice maker found a constant loud click during harvest like stripped gears, replaced ice maker W11729596 and tested unit is now running as designed no leaks detected job complete

Arrived on site for a washer NTW4516FW1 banging around. Found the suspension was very weak so i relaced the w10780045 suspension and ran a calibration cycle. Also ran a full factory cycle without any issues or leaks detected.

Arrived onsite to dishwasher dispenser not working. Cx stated that last couple times the dispenser has worked. Advised cx that the pods can cause the door to gum up. Ran diagnostics and founf f2e2 fault code which is a stuck key. Verified several keys were sticking. Advised cx that i will order the console and replace the dispenser on return visit. Cx also stated that her husband fell and little door and it doesnt close properly. Notice dishwasher was not square, advised customer on return visit, will removed dishwasher and check door and install correctly ; ordrng 1 WPW10562079 (Console)

Arrived on site to test unit for excessive shaking and noise, tested unit found extremely jumpy suspension, and a squeaking noise coming from worn out belt, replaced suspension W11396716, belt W11239857 and cam W10721967 and tested unit is now running as designed no leaks detected job complete

Arrived on site to look at model MVW6500MBK0 for customer complaint of lid lock not locking. Found issue with lid locked in in lock position. I replaced lid lock, and strike, unit tested good. Parts used w11700916 and w11457841

Arrived on site 11211 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control, calibrated and tested, unit tested good. Part used w11607637

Arrived on site to diagnose a range with the complaint that the oven would not heat in the bake cycle. Verified the customers concern by testing the unit. The broil element operated normally, but the bake cycle failed to produce any heat. Checked incoming power and confirmed the unit was receiving the proper supply voltage. Performed continuity testing on the bake heating element and found it to be open, indicating a failed element. Replaced the defective bake element, then reassembled the unit and tested operation. The new bake element energized properly, and the oven began heating as designed. Allowed the unit to preheat to verify proper operation. Unit is heating correctly, all functions are operating as designed, and the repair is complete. Job complete.

WTW5057LW1 Arrived on site for a washer with the lid not locking and stopped designing water. On arrival, the client stated that sometimes it locks and it doesnt spin. I ran diagnostic and found error code F7E1 a failed tachometer. Further inspection I found the lid lock has failed, causing the control not to send correct voltage to the actuator. I replaced the control board, latch,and actuator. I calibrated and then tested on quick wash product is working as its designed with no water leaks visible from the main water supply.

Arrived on site to diagnose a dishwasher displaying F7E2, indicating a wash motor fault. Entered diagnostics and confirmed the error code. Started a diagnostic cycle and found the unit filling and draining properly; however, the wash motor failed to engage and no water circulation was present. Verified the failure was caused by a defective wash motor/sump assembly. Removed the defective sump and motor assembly and installed a new OEM sump and motor assembly. Reassembled the unit and ran multiple diagnostic and normal wash cycles to verify proper operation. The wash motor is now circulating water correctly, and the dishwasher is washing as designed. Inspected all water connections and the sump area for leaks during operation and found no leaks present. Unit is operating properly. Job complete.

Arrived on site to replace previously diagnosed part. Upon arrival proceeded to replace control (W11607637) and restored power to the unit. Verified the unit powered up normally. Performed a calibration cycle successfully, followed by operational testing with all components engaging properly. Unit is now running as designed, no leaks detected, job complete.

WTW4307SW0 Arrived on site for a washer making humming sounds. On arrival, I verified the sounds. Further inspection I found the drain pump has failed. I replaced the drain pump calibrated then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site for a dishwasher model ADB1400AGW1 that wont drain. Inspected unit and work area. I found the the dishwasher full of water upon arrival and attempted to drain the unit. I found it the drain pump buzzing, but water would not drain. I removed the water and gained access to the drain pump. I found the impeller had been stripped due to a piece of glass. I replaced the drain pump W10876537 and removed the obstruction in the drain pump. I tested the unit and found the unit working and operating as designed with no leaks present during service. Call complete

Arrived on site. Installed new drawer tech ordered drawer leaves bigger gaps,reinstalled old drawer uploaded pics of drawer called tech suppoort sent pictures per tech support normal operation and design no repair for small gaps. Opened new panel cover found new part damaged ordering new top panel. Case 24043613; ordrng 1 W11784426 (Grill cover)

Arrived on site. Defrosted evaporator, replaced harness that includes thermistor, installed updated drain pan,followed installation instructions reassembled unit,ran diagnostic good air flow,changed defrost setting to basic. W11457241,wpw10277799

Arrived on site for a popping ,microwave. Upon arrivalfound unit making popping noise when running. Removed cover and found diode cracked and chipped. Diode was replaced on previous visit was defective.replaced with updated w11256462 diode. Tested u it and unitisnow working as designed. If symptomes persists recommended replacing entire high voltage system.

Arrived on site to inspect dryer model WED4950HW0 not drying properly and door opening during the middle of the cycle. Upon further inspection, I found that the door catch had failed and was no longer keeping the door latched. I replaced the catch from my truck stock. I tested the dryer airflow and heating and found it to be operating as designed.

Arrived on site to test unit for excessive shaking, tested unit found slider is failing to disengage, inspected and found metal ring has split, replaced slider W10734521 and tested again in diagnostics, all components are now engaging properly, unit is now running as designed no leaks detected job complete

Arrived on site for broken icemaker. Found iced fill tube, per Technical Service Pointer #: W11832817 i removed the fill tube from the back. I added foil tape as described. Verified operation. Call complete.

Arrived on site to inspect washer MTW7200RF1 error codes. Upon further inspection, the customer advised that on certain cycle selections, the unit will shutdown and show an hourglass symbol in the display then turn off. I placed the unit in diagnostics showing no error codes. I continued with testing and the unit completed testing, but at the end the unit shut off and didnt chime. I cycled power to the unit and waited approximately 3 minutes the plugged the unit in. I placed the selection dial on Heavy Duty and when the display showed toppers any button, I pressed the spin button and the unit shut down and showed an hourglass on the display. I tried this several times and on different selections and got the same results. I cycled power one more time then calibrated the unit. After calibration, I attempted to perform a heavy load cycle and got the same results. I contacted techline and spoke to Jonathan and advised fo the history, todays complaint, and my findings. Jonathan had me check the model and serial numbers in diagnostics system information and both numbers were correct. Jonathan recommended that the customer download the maytag app on their phone and connect the unit to Wi-Fi. Jonathan provided Case #24043556. I assisted my customer in connecting the unit to the Wi-Fi via the Maytag app on their phone then tested the unit. The unit continued to fail. I advised the customer of the issue and provided them with the Whirlpool Wi-Fi connect team phone number and recommended that they contact them to see if they can correct the issue via the wifi connection. In the meantime, I am ordering the control panlel UI fascia and main control and the office will schedule return service due to the availability of the parts. No water leaks observed during service. ; ordrng 1 W11806518 (Panel UI fascia) and 1 W11834066 (Main control)

Arrived on site to inspect dishwasher model JDTS3924SL0 self open function not working properly. Upon further inspection, I found that the mechanism failed internally and would not retract. The latch is receiving proper voltage. I replaced the bolt latch and tested and it is now operating as designed. W11772451

Arrived on site to dryer making noise. Ran dryer with load and there was a slight thump(normal) and a slight rubbing sound. Removed front pabel and drum. Replaced rollers 4392067. Retested dryer and no noises that were not part of the operation of the dryer. Drum was not strained while turning. Dryer is working as intended.

Arrived on site for a washing machine model WFW560CHW4 that is still making noises. Inspected unit and work area. The customer advised that the machine still makes the sound, even after the previous technician told her she was good. I asked for a video and found the unit making a slight squeaking noise when the basket was slightly off balance and swaying from side to side. I checked the washer and found one of the pedestal screws not fully tightened on the front right side. I tightened the screw but explained to the customer that the sound heard in the video is a normal sound. I explained it can be amplified if the washer is rocking on the floor or on a pedestal. However, the actual sound will happen when the basket is not balanced and going through a slow spin. I showed the customer the sound when swinging the basket from side to side. I called Whirlpool Techline and spoke to Jonathan SR# 24043958. He had me send him a video of the noise and advised that my suspicions were correct and that this is a normal operation noise. He advised to make no further repair as the unit is working amd operating as designed. Call complete. No parts were installed, and no leaks were present during service.

Arrived onsite for failed external drain pump. KUIX515SPS00. Replaced external drain pump W11539855 to restore function. Advised customer on repair. Unit is now operating as designed. No leaks

Arrived on site unit 525 for customer complaint of unit having moisture build up when not in use. Found no error codes, air flow tested good after I cleaned lint filter, there was excessive lint build up on the lint filter, instructed customer to clean after every use. The humidity this time of year will cause excessive moisture in the dryer if the vent damper on the outside wall is not not working properly. Spoke with Alex in maintenance to have vent checked. Unit is working as designed

Arrived on site to install previously diagnosed part on a refrigerator model WRFC5236RZ01. Inspected unit and work area. I went to replace the icemaker but found the new icemaker broken in the box and would not connect together properly. See photos. Re-ordering the RC icemaker and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed, and no leaks were present during service. ; ordrng 1 W11788020 (RC icemaker)

Arrived on site to test unit WRFF3336SZ01 for chemical smell/taste. Customer stated chemical smell has not gotten better after components were replaced. Contacted techline to document condition under case number 24044956. Per techline, customer will have to continue to flush the system until smell subsides. Also recommend to clean entire unit and place baking soda or black charcoal to remove any smells from food items. Office informed customer. Job complete.

Arrived onsite for unit with repeat f3e1 error. Continuous drain symptoms. Repaired by replacing the control W11603810. Calinrated. All checks good. No leaks.

Arrived on site to test unit WMH31017HS12 for crackling noise. Upon arrival customer stated unit began making a crackling noise and stopped heating. Removed unit from cavity and inspected high-voltage components, found diode shorted. Replaced diode (W11256462) and retested, crackling noise eliminated and unit is now heating properly. Unit is running as designed, job complete.

Arrived on site. Found a defective freezer door,removed defective door installed a new freezer door checked door operation and seal good. W10849519

Arrived on site to replace previously ordered parts. Replaced W11656227 agitator. Unit is working as designed now. No waterleaks at this time.

Arrived on site to inspect refrigerator WRFF3436RZ00 not making ice. Upon further inspection, I checked temperature and measured 0 degrees FC. 37 degrees RC and 5 degrees ice box. I attempted to run a test on the ice maker and it failed to run the heater and failed to harvest the ice in the mold. I replaced the ice maker and tested and it passed the test and filled. The unit is now operating as designed. No water leaks observed during service. W11692161

Arrived on site to inspect dryer WED4950HW0 not heating. Upon further inspection inspection I found that the contacts in the timer had failed and would not allowing heating. I replaced the timer and tested and the dryer is now operating as designed. WPW10185982