We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near San Marcos, TX 78666
Matthew
Job Details: 12/20/2023
Arrived onsite for long dry time. Upon arrival inspected and found unit is tumbling and heating. Found air flow completely cutoff. The vent hose is completely crushed against the unit and wall. Pulled unit away from wall and could feel air flow. Recommend using a very short rigid hose. The space between the unit and wall is less than 6 inches. Unit is functioning but needs better ventilation. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Marion, TX 78124
Andrew
Job Details: 12/20/2023
"Arrived on site to inspect unit for not all burners igniting. Upon closer inspection found spark module to be to low not making good contact with cover. Adjusted spark module so soak could make proper contact. Tested unit, unit is running as intended. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Austin, TX 78757
Luis
Job Details: 12/20/2023
"Arrived on site. Compressor not powering on diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78759
Kimo
Job Details: 12/20/2023
Arrived onsite for a DW that is not draining. Upon inspection I found that the knockout in the garbage disposal was still in it. I removed it and tested the unit and found that the unit is operating as designed no leaks I also put a high loop in the drain hose as there was not one when I arrived. Which schools take care of all the draining issues.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Blake
Job Details: 12/20/2023
Arrived on site to inspect gas range. The customer was preheating the oven and smelled a burning smell. He found a black substance inside on the bottom oven panel. I inspected the bottom panel. The black substance looks like something plastic or rubber that melted. I found nothing missing in the oven cavity or door. The door gasket is in perfect shape. Something foreign must have been inside the oven. I was unable to remove the black substance it has stained the metal. I am ordering the bottom panel to resolve. I called Whirlpool Safety and documented my findings 7738019560. No gas leaks detected during service. Office to order parts and schedule service. ; ordrng 1 W11098799 (Bottom oven)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE05
Near Georgetown, TX 78628
Gerry C
Job Details: 12/20/2023
"JB36NXFXLE05 Arrived to move built in refrigerator. We lowered the unit and extracted from the cabinet. Utilizing a protective guard, we temporarily set the legs to provide support. The reinstallation will be performed at end of day. No leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Maurice R
Job Details: 12/20/2023
Arrived onsite for door not closing correctly. Went to install new hinges and that I had hinges for an older oven. Found that the engineer code was wrong. Fixed the engineer code and reorder the correct hinges. ; ordrng 2 W11642291 (Hinges)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pflugerville, TX 78660
Sterling
Job Details: 12/20/2023
On arrival verified complaint of broken piece on ice maker and noise. On inspection of ice maker found tray cracked causing knocking noise in harvest and the temp sensor support was broken off. Replaced ice maker and drain test 44 and 45 operational test good no noise. No leaks detected during service job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78633
Tyler
Job Details: 12/20/2023
Arrived on site for refrigerator npmaling a loud noise in rc. Upon arrival confirmed issue. Found rc fan hitting ice that had built on evap coil. Found thermistor in cover failing and replaced cover and removed ice. Found no longer present. Call complete
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Austin, TX 78729
Kimo
Job Details: 12/20/2023
Arrived onsite for washer that will spin in citrin cycles and not in others. Upon arrival I put the unit in diagnostic and found F5e2 lock failure code but customer did not have any issues with the door locking. I cleaned the code and ran the unit and found that the unit is operating as designed. I ran the unit in quick wash and found the same. I checked polarity and found that it was good. This could be a logic glitch so I replaced the control and will have the customer monitor the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Miguel
Job Details: 12/20/2023
Complaint was that door was not closing. Found problem was that center mullion did not push back so it will hit opposite door while closing. Must be pushed back manually. Ordering new mullion and pivot block. Reset for fri am. ; ordrng 1 W10806457 (Mullion) and 1 WPW10344432 (Pivot block)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Austin, TX 78737
Leonardo
Job Details: 12/20/2023
Arrived on site to test unit for right rear burner flame to high. Test unit and found simmer orifice is wrong one for LP. Needs to be 50 buts 78. Will order new lp kit office to reschedule ; ordrng 1 W11428599 (Lp kit)
We serviced a
WHIRLPOOL DRYER
Model MED5630MBK0
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/20/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Checked the thermal fuse and found it showing continuity. Replaced the motor and high limit thermostat and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78626
Sterling
Job Details: 12/20/2023
On arrival verified complaint of noise. Moved drum by hand and heard debris in the blower fan. Opened unit up and and found a piece of plastic in the blower fan. Removed and checked blower fan. Fan is still in good condition. Ran unit and no more noise found. Job complete all operational test good.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Tyler
Job Details: 12/20/2023
Arrived on site for dryer taking multiple cycles to dryer cloths. Upon arrival found gas would ignite and dryer would heat but found using pressure test kit that there was a clog of some kind in the wall of home and no airflow was coming out of the vent outside of the home. Instructed customer to get home dryer exhaust vent cleared and examined. Unit works as designed call complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/20/2023
"Arrived on site to replace lower harness and capacitor and control diagnosed on previous trip. Replaced damaged lower harness capacitor, and control. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Paul
Job Details: 12/20/2023
"Arrived onsite for a refrigerator with the doors not closing correctly. I found the doors closing and sealing properly but both upper hinges pop when fully opened and closing back. The door upper hinges need the extensions replaced and Mylar shims with new screws installed per service pointer W11170909B. Ordering 2Ea. W11171640 shim-hinge, W11416733 arm extension left, and W11418227 arm extension right. Office to RS.; ordrng 2 W11171640 (SHIM-HINGE)s and 1 W11416733 (Arm extension left) and 1 W11418227 (Arm extension right)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 12/20/2023
"Arrived on site for broken lid lock . Upon arrival, inspected unit and found lid latch and strike have failed. Need to replace latch and strike. Replaced latch and strike and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Luis
Job Details: 12/20/2023
Arrived on site. Replaced door checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Luis
Job Details: 12/20/2023
Arrived on site. Replaced doors checked door seals good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Marcos, TX 78666
Leonardo
Job Details: 12/20/2023
Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the upper position making unit think its full of water. Secured float test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Georgetown, TX 78628
Maurice R
Job Details: 12/20/2023
Arrived onsite for center burner simmer flame go out. On inspection the simmer flame goes out when you go from high to simmer. Ordering a new valve. ; ordrng 1 W11246817 (Dual valve)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pflugerville, TX 78660
Blake
Job Details: 12/20/2023
Arrived on site to inspect dryer. The cabinet light flickers when the door is shut hard. I tested and found when the unit is nudged the light flickers. I am ordering the socket and bulb to resolve. Office to order parts and schedule service. ; ordrng 1 W11222979 (Socket) and 1 WP22002263 (Bulb) and 1 W11618917 (Control)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78759
Kimo
Job Details: 12/20/2023
Arrived onsite for a dryer the is nor heating but is operating otherwise. Upon inspection I found that the breaker was partially tripped I corrected this and ran the unit along with a airflow test and found that the unit heater but had 0 airflow. I advised the customer to have someone come out to check their vent/duct. Unit is now operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Manor, TX 78653
Blake
Job Details: 12/20/2023
Arrived on site to install previously diagnosed and ordered parts. I found the part I was sent with was incorrect. I am ordering the correct part to resolve.; ordrng 1 W11612326 (Motor) and 1 W11025157 (Sump assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78735
Scott
Job Details: 12/20/2023
Arrived on site for washer not starting .ran diagnostics got 6-3 error . Was he will not start tuning inner tub in either manual or auto test . Replaced control. Ran diagnostics and unit passed test 12 . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS0
Near Austin, TX 78702
Wesley
Job Details: 12/20/2023
Arrived onsite and found unit operating with noisy fan. Made adjustment to install to eliminate vibration. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Leander, TX 78641
Maurice R
Job Details: 12/20/2023
Arrived onsite for center burner simmer flame go out. On inspection the simmer flame goes out when you go from high to simmer. Ordering a new valve. ; ordrng 1 W11246817 (Dual valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 12/20/2023
"Arrived on site. Pierced system found refrigerant restricted in drier,removed drier and compressor installed a new drier and compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Marble Falls, TX 78654
Lou
Job Details: 12/20/2023
"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error codes, F8E2 and F6E3. Cleared the codes and continued with testing. Once the water filled the tub, the motor failed to come on but I could hear it trying to operate. I advanced through testing and the dispenser, drain pump and element are all operating as designed. I am ordering the sump/motor assembly and main control and returning tech will need to replace the sump/motor assembly. No water leaks observed during service.; ordrng 1 W11087226 (Main control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hutto, TX 78634
Sterling
Job Details: 12/20/2023
On arrival verified complaint all orange flames. Checked regulator and it is set correctly. Replaced the regulator and recheck the flames. Flames are now blue.checked for leaks with bubbles and none found. Operational test good. No leaks detected during service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Cavazos, TX 76544
Jonathan M
Job Details: 12/20/2023
"Arrived on site for a washing machine. That is only dispensing hot water. Inspected unit and work area. Tested the unit and diagnostic mode and checked both valves. Found hot water coming from the cold water valve and cold water coming from the hot water valve. Checked the back and found the hoses had been swapped, causing the issue. Around the unit through diagnostic error codes and found none. Swapped the hoses and around the unit to an auto test. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Blake
Job Details: 12/20/2023
Arrived on site to inspect OTR microwave noise. I ran the unit and can hear the fan rubbing. I inspected and found a piece of tape in the blower. I removed the restriction and tested. The unit now runs quietly. I found good heat from the unit. The unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78733
Wesley
Job Details: 12/20/2023
Arrived onsite for questions about design and operation of new appliance. Provided customer instruct on design and checked the suspension.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78749
Scott
Job Details: 12/20/2023
Arrived on site for dead dishwasher. Found breaker tripped . Ran diagnostics. No error codes and breaker not tripping . Couldnt duplicate any errors . Collected 162.36 AUTHO N3U4ME. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Blake
Job Details: 12/20/2023
Arrived on site to inspect dishwasher. The left top track stop is coming off. I removed and replaced both of the track stops and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Matthew
Job Details: 12/20/2023
"Arrived onsite for to replace failed parts after catching fire. Replace console, trim and latch. Reassembled and tested at 350 degrees. Recorded highs and lows and Average temperature is 353.5. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/20/2023
"Arrived on site for oven not working. Customer said it would not stop heating and had to shut off breaker. Since then Screen just keeps resetting and blinking, removed from wall. Verified good voltage. Verified heating elements and sensor are good. Removed and replace main control. Reset power. Still blinking. Replaced console. Now working normal. Verified operation. Call complete. Called safety with information. 7738021144"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Spicewood, TX 78669
Paul
Job Details: 12/20/2023
Arrived onsite for a refrigerator and replaced damaged compressor cover. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ5
Near Leander, TX 78641
Miguel
Job Details: 12/20/2023
Arrive on site for oven not reading temperature. Tested and confirmed sensor reading of 1.1 k at room temperature. No error codes. Confirmed proper ignition. Ran unit and confirmed temperature is accurate. Advised to wait 10-15 min after preheat before putting in food. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78738
Paul
Job Details: 12/20/2023
Arrived onsite for a dishwasher with the controls not responding properly. I verified good voltage and polarity. I found none of the left lights for any of the left cycle selections turning on when a selection was made. I replaced the console. I tested the machine and all is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Pflugerville, TX 78660
Blake
Job Details: 12/20/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, slider, and rotor. I reassembled and tested. The unit now operates as designed. I ran a customer cycle and found the water level correct. I instructed the customer on using the deep water setting. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hutto, TX 78634
Sterling
Job Details: 12/20/2023
On arrival verified complaint of tear in drain hose. Replaced and ran diag test. all components activated and no leaks found. Operational test good job complete. No leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Seguin, TX 78155
Andrew
Job Details: 12/20/2023
"Arrived on site to replace door panel, control, vent and gasket. Replaced damaged door panel, control, vent and gasket. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Georgetown, TX 78626
Sterling
Job Details: 12/20/2023
On arrival verified complaint of left rear burner going out on low. Found adjustment was incorrect. Adjusted and reverified correct function. Checked operation of all burners and they passed. Job complete. No gas leak detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Marcos, TX 78666
Leonardo
Job Details: 12/20/2023
Arrived on site to test unit for broken dispenser. Found dispenser door not closing. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Marcos, TX 78666
Leonardo
Job Details: 12/20/2023
Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Liberty Hill, TX 78642
Miguel
Job Details: 12/20/2023
Arrived on site for dishwasher not cleaning. Also leaves grease type film on dishes. Found plastic spoon melted on back of heater. Also found plastic inside of upper spray arm. Removed and cleared. No error codes. Diagnostics completed with no issues. All components working. Found door gasket torn and found utensil bin broken. Reset for 1-2. Pm. ; ordrng 1 W11498831 (Gasket) and 1 WP8562045 (Bin)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78746
Luis
Job Details: 12/20/2023
COMPLETELY DIFFERENT ISSUE Arrived on site for too much ice diagnosed a defective bin thermistor replaced bin thermistor
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS00
Near Leander, TX 78641
Maurice R
Job Details: 12/20/2023
Arrived onsite for oven light staying on. On inspection found that the unit is operating as designed. The only time the light stays on is when the light key on the UI is selected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 12/20/2023
"Arrived on site for no cool. Found compressor not powering on and uv dye on compressor port,ordering a new compressor. ; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/20/2023
Arrived on site to inspect unit for popping noise coming from microwave. Upon closer inspection found soil/debris cooked onto back wall and customer thought it was due to arching. Cleaned up back wall to best of abilities and advised customer when air frying to cover food with microwave safe cover to prevent debris/soil from getting on walls and baking onto it further. Job complete.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Kyle, TX 78640
Matthew
Job Details: 12/20/2023
Arrived onsite and disassembled unit. Confirmed warped blower wheel scrapping housing and friction from housing on chassis. Replaced blower wheel and added padding to reduce friction. Tested and found no noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Buda, TX 78610
Matthew
Job Details: 12/20/2023
"Arrived onsite to perform sealed system repair. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Ran ice maker test and ice maker and valve are functioning. Believe it was a temperature issue causing ice making issue. Notified customer to give 24 hrs and add a bottle of water to the freezer and monitor temperature. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Briarcliff, TX 78669
Paul
Job Details: 12/20/2023
Arrived onsite for a range with the oven not heating. The customer stated broil works but bake doesnt. I tested the oven and had no spark at the bake ignitor or coming out of the spark module for the bake ignitor but I had the correct voltage at the spark module from the main control when set on bake. The module needs to be replaced. Marking all prescreened parts as UORV. RS for Wed 12/27 per MS.; schdld next appmnt for 12/27 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78722
Kimo
Job Details: 12/20/2023
Arrived onsite for a DW that have a broken inlet valve. Upon arrival I found that the unit was flipped upside down (see photos) and the valve broken (not due to the unit being upside down. I replaced the valve. I was not able to test the unit because the unit was not installed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78722
Kimo
Job Details: 12/20/2023
Arrived onsite for a washer that shows sd code on the display. Upon arrival the customer also advised me that the unit would not drain sometimes. I put the unit in diagnostic and found F0e2 Oversuds code stored I cleaned the code and ran a manual test and found that the drain pump sounded like it was struggling. I gained access to and cleaned the brain pump and ran the unit in quick wash and found that the unit operated as designed. I did not that the customer was use if consented detergent so I advised them on the detergent uses.u is operating as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/20/2023
"Arrived on site for a dryer that wont turn. Inspected the unit and work area. the customer advised that the unit knob could turn and start cycles, but that the timer would never advance specifically because she uses time dry only. Did confirm customer complaint and replace the timer. The unit began to work and operate as designed and time down as it should. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, TX 76579
Tyler
Job Details: 12/19/2023
Arrived on site for refrigerator needing previously diagnosed fill tube. Upon arrival reconfirmed issue and installed part. Tested lower ice maker and found it functioning as designed with no leaks. Call complete
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78723
Leonardo
Job Details: 12/19/2023
Arrived on site to test unit for unit giving f2E1 error code and blower high speed error. Will replace console and blower at the same time. Office to reschedule ; ordrng 1 W11333311 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Kyle, TX 78640
Wesley
Job Details: 12/19/2023
Arrived onsite for not heating and found blown cut off. Replaced upper cutoff and advised customer to have duct cleaned to prevent over heating. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Kyle, TX 78640
Wesley
Job Details: 12/19/2023
Arrived onsite and found unit operating with failed felt seal. Replaced seal. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
Lou
Job Details: 12/19/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, access valve, and UV dye drier. Vacuumed the system,and pressures held good. Installed 4.9oz of R134a refrigerant and monitored pressures. Pressures were good and the unit is beginning to cool with a good frost pattern. No water connections to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 12/19/2023
"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised the unit had been making ice just fine up until the last week or so and since then has not produced any ice even with the customer trying to reset the icemaker. I found the icemaker in the middle of harvest, but the motor would not turn. Found no water inside of the icemaker, indicating a failed motor. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pflugerville, TX 78660
Blake
Job Details: 12/19/2023
Arrived on site to inspect five door refrigerator leaking. Water ends up on top of the FC door. I found the RC drain pan bowed causing water to leak into the bottom of the RC cabinet. I am ordering the pan kit per service pointer W11092686 to resolve. ; ordrng 1 W11457241 (RC evap pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Hutto, TX 78634
Gerry C
Job Details: 12/19/2023
"WRX735SDHZ00 Arrived to inspect leak. The customer presented a video that showed water flowing at a high rate from the ice maker fill tube assembly and all over the top of the refrigerator. They had already shut the water off to prevent flooding. I found the ice maker valve assembly would trickle when off and inspection of the recently replaced fill tube showed that it had frozen and ruptured. Further, I found the RC doors ice chute gasket missing and requiring replacement. The ice bin was hopelessly stuck within the housing and starting to push the left RC door open, due to ice formation. I was able to remove the ice bin front cover to prevent further door pressure. Office to order the ice maker, ice solenoid, ice bin and chute seal. I replaced the faulty valve and fill tube. The customer will turn off cooling 24 hours, prior to our arrival and has been instructed on towel placement. No leaks of the water supply observed during service. GCO; ordrng 1 WPW10309866 (Solenoid) and 1 W10300024 (Icemaker) and 1 W11185686 (Ice Bin) and 1 WPW10287601 (Ice Chute Seal) and 1 GCO (GCO)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS02
Near Leander, TX 78641
Lou
Job Details: 12/19/2023
"Arrived on site to inspect microwave drawer popping open while heating. Upon further inspection, I tested the unit drawer but opening and closing the drawer and it operated as designed. Placed a bowl of water into the drawer and closed it and tested for 3 minutes and the drawer popped open while heating. I contacted techline and spoke to Austin and advised of the complaint, the recent history and recent repairs made. Austin recommended replacing the control, harness, control panel and switches and provided SR#7738055581. I advised my customer of my conversation with techline and they advised they want the unit replaced due to the repairs already made on a new unit. I advised that since Ive gotten the manufacturer involved, I have to follow their recommendations before replacing the unit. Customer advised they would contact their builder and see if they can get it replaced. In the meantime, I am ordering the switches, interlocks, control, control panel and harness and scheduled return service for 12/29/23. ; ordrng 3 W11397156 (Switch)s and 1 W11628795 (Left door latch) and 1 W11610131 (Right door latch) and 2 W11580028 (Switch)s and 1 W11486764 (Control) and 1 W11199895 (Harness) and 1 W11486769 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model wtw8127lw0
Near Killeen, TX 76542
Tyler
Job Details: 12/19/2023
"Arrived on site for washer not completing cycles. upon arrival confirmed issue and found the following errors F7e4, f5e4, f6e3. Tested ui and control but found no failures. Found lid lock functioning. Found control sending 120 clutch but clutch not activating slider again. Clutch under previous repair warranty and tested unit. Found wash completed multiple slider tests without leaks. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/19/2023
"Arrived on site to test unit for unit not heating. Test unit and found bad magnetron,capacitor and diode. Needed autho spoke with office and they declined repaired at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78747
Kimo
Job Details: 12/19/2023
Arrived onsite for a range that is not operating properly in the oven. Upon inspection I found. That the spark igniter was not plugged in properly I corrected this and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Killeen, TX 76549
Tyler
Job Details: 12/19/2023
Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed failure and installed switch. Found front right burner working as designed and indicating lights turn off as intended. Call complete
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Austin, TX 78734
Paul
Job Details: 12/19/2023
Arrived onsite for a range with the door not closing properly and the burners are too high. I found the front right burner with the orifices installed backwards. I swapped the main orifice and the simmer orifice then tested the burner. The burner works as designed. I adjusted the low flame setting on all the burners. I found the door hinges bent not allowing the door to close correctly. I replaced the door hinges and the door is closing properly now. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78737
Joe Z
Job Details: 12/19/2023
"Arrived on site for not cooling, upon arrival inspected unit and ran temperature test. Got -1 in fc and 42 in rc. Fc is testing correctly. Found rc fan only operates during diagnostics and not during normal operation. Also test all sensors and components passed. Need to replace control and ui kit. Customer will monitor unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/19/2023
"Arrived on site to inspect unit for not producing ice. Upon arrival error code E2 present, motor list position. Will need to order ice maker and Permagum and return. Office to reschedule. ; ordrng 1 W11658802 (Ice maker) and 1 212643 (Permagum)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78731
Luis
Job Details: 12/19/2023
Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor ; used 1 WPW10511923 (Bin thermistor) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Lakeway, TX 78734
Joe Z
Job Details: 12/19/2023
"Arrived on site for continued issues of not heating. Upon arrival contacted techline for assistance. Spoke with Chris. Tech wanted to test voltage at transformer, inspect Magnetron and wave guide. Will need to call techline back with findings. Got 120 at transformer and magnetron and wave guide look good. Contacted SW for assistance. After a couple test at magnetron and transformer. recommended replacement of transformer . Called techline back to notate findings. Tech also recommended replacement of transformer SR# 7737451717. Ordering transformer. Office to reschedule ; ordrng 1 W11672685 (Transformer)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78753
Blake
Job Details: 12/19/2023
Arrived on site to inspect dryer noise. I ran a verified the noise. I can hear the blower rubbing on something. I removed the back panel and found a metal wire in the blower housing. I removed the metal wire and tested. The unit now operates as designed. I found good heat and airflow while running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78701
Luis
Job Details: 12/19/2023
Arrived on site. Replaced defective mullion divider checked door operation good.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Liberty Hill, TX 78642
Lou
Job Details: 12/19/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness wiring breaking at the drain pump, I removed and replaced the lower harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Round Rock, TX 78681
Maurice R
Job Details: 12/19/2023
Arrived onsite for refrigerator making noise. On inspection did not find any ice on the evap. Customer showed me video and it sound like the compressor starting up making the noise. Gain access to the back and I unplugged the unit open the freezer for 5 minutes an plugged the unit backi in. The compressor came on without any noise. The unit only has water valve and it was not making any noise. I was there and hour waiting for the unit to act up. Never heard the noise. Told the customer to write down what she was doing with the refrigerator to help pin point the noise.
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Georgetown, TX 78628
Sterling
Job Details: 12/19/2023
On arrival verified complaint of upper oven broil not working. Customer states broil will shut off when door opens and then keeps shutting itself off. Verified proper temps in both ovens and ran broil cycle. Roil did exactly as described. Advised customer this is normal and showed in owners manual proper function of broil system. Operational test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78748
Wesley
Job Details: 12/19/2023
Arrived onsite for concerns with water level and balancing. Replaced wl switch to address possible water level calibration concerns. Ran test 12 and all checks good. No error codes. Advised customer on balancing design and small loads triggering off balance on occasion. Advised on drain and spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Georgetown, TX 78633
Gerry C
Job Details: 12/19/2023
"WRS315SDHZ08 Arrived to inspect no cool. I found the unit not cooling and inspection revealed that both Yoder loop connections were oily, the inlet side much worse and with oil pooling below. I removed the failed factory connections and installed the compressor, service port and dye drier and vacuumed the system. After an additional 15 minutes of leak down monitoring and seeing no loss, I charged the unit and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Seguin, TX 78155
Andrew
Job Details: 12/19/2023
"Arrived on site to replace ui, ice maker and control diagnosed on previous trip. Replaced ui, control, and ice maker in fridge compartment and added Permagum to water line entrance to prevent cold air from escaping. Also customer stated lower ice maker went out over the weekend, found piece of ice blocking feeler arm, removed ice, and ran lower ice maker through cycle pump and is now producing ice. Tested unit, unit is running as intended job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waco, TX 76712
Jonathan M
Job Details: 12/19/2023
"Arrived on site for a dryer that is not heating again. I confirmed the customers complaint and found no heat coming from the dryer when set on time dry high heat cycle. Inspected unit and work area. Checked voltage going to the unit and found proper voltage and polarity. Remove the back and found the thermal cut off open again. Checked the heater and found continuity between the terminals, but no continuity between any of the terminals and the heater housing indicating a good heater. Checked the outlet thermistor, and found it was still good. Check text sheet and found the only two things that could be causing this issue with the thermal cut off getting open again is either the control or venting inside the home. The home is a two-story house and the customer does not know where the venting goes through. I did find the customer has a longer than normal vent hose, which causes a possible issue with long venting due to the dryer, having to push the air flow through multiple different directions. I did advise the customer to either shorten the vent hose or get a periscope style vent to lessen the airflow restrictions. Tested the unit and the unit is heating. An operating as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Dripping Springs, TX 78620
Joe Z
Job Details: 12/19/2023
"Arrived on site for ice not looking correctly made. Upon arrival,inspected unit and bin is full of ice up to correct level. Inspected ice and is made with perfect form. Uploaded picture of ice production on SD. Found water filter is not being used. Contacted CS for assistance. Recommend installing water filter and observing ice after several batches are made especially since water supply is from well. Unit is operating as des. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Kimo
Job Details: 12/19/2023
Arrived onsite to install properly ordered part. Upon arrival I installed the new door switch. And tested the unit and found unit operating as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Luis
Job Details: 12/19/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Lou
Job Details: 12/19/2023
"Arrived on site to inspect refrigerator right door not closing properly. Upon further inspection, I tested the RC doors and found the right door is closing by itself. After further inspection, I found the door had been removed at some point and was not positioned at 90 degrees and the closer is off. I removed the door and removed and replaced the closer and re-installed the door and tested. Unit is operating as designed. I did find that the right RC door gasket is torn and needs to be replaced. I am ordering the right RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/04/23 (CS). No water leaks observed during service.; ordrng 1 W10846057 (Right RC door gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Hutto, TX 78634
Blake
Job Details: 12/19/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, slider, clutch, and rotor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Maurice R
Job Details: 12/19/2023
"Arrived onsite for issues with previous install part. Customer called in said that very little ice has been made. On inspection the fc was -2 the rc was 36 the icemaker passed the test. There was a E5 error on test 56. Called spoke with Gerry, he said to look at the ice bin door to if there was air gap. There was an air gap on both corners. I fixed the air gaps and the customer is going to see if it produces ice faster now. There was 2/3 of bin of ice made when I got there. It took 3 days to make the ice."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78738
Paul
Job Details: 12/19/2023
Arrived onsite for a refrigerator with none of the lights working in the compartments. I replaced all the LED modules per Special Project #: S84638. All lights are working as designed now. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Matthew
Job Details: 12/19/2023
"Arrived on site for unit making humming noise. Upon arrival inspected unit and found that noise was due to unit not being level and condenser vibrating. Adjusted leveling legs and eased the vibration sound. Notified customer that some noises are normal for example the compressor, icemaker, and damper door motor. Customer is satisfied with adjustment. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Granger, TX 76530
Gerry C
Job Details: 12/19/2023
"WFE535S0LS0 Arrived to inspect burner not working. The customer advised they didnt immediately test the burner after the previous repair and when they did, it did not work. I found that debris, likely plastic, had fallen into the burner when the previous cooktop had failed and the burner will require replacement. Office to order p/n W11171119. ; ordrng 1 W11171119 (RR Burner)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Elgin, TX 78621
Miguel
Job Details: 12/19/2023
Arrived on site for oven not hitting temperature. Tested ignition and gas. Found bake had large flame. Removed burner. Confirmed proper orifice. Properly adjusted air shutter. Flame is good. Replaced sensor as precaution. Verified operation. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Round Rock, TX 78665
Blake
Job Details: 12/19/2023
Arrived on site to inspect single wall oven. I found the breaker off to the unit. I flipped the breaker and tested. I found no stored error codes. I ran a bake cycle to 350 and found the unit heating and running properly. All functions are working properly. The unit is operating as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Austin, TX 78729
Maurice R
Job Details: 12/19/2023
Arrived onsite for refrigerator not cooling.on inspection the evap cover had 1/2 inch ice. Informed the customer it has to be defrosted before we can work on it. Customer signed the wavier. Ordering parts. ; ordrng 1 W11396380 (Wire harness fc) and 1 WP12729123 (Heater element) and 1 W11613295 (Fan motor fc) and 1 W10882923 (Icemaker) and 1 W11035752 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Georgetown, TX 78633
Sterling
Job Details: 12/19/2023
On arrival verified complaint of leaking water in Fc section. Visual inspection shows water is leaking down from the left side under the ice maker motor. Ice in bucket shows icemaker is filling too much and ice is bridged. Reduced water amount via adjustment screw. Retested unit and all operational test good. No leaks detected after repair. No water on floor. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Gerry C
Job Details: 12/19/2023
"WEG745H0FS0 Arrived to inspect safety call for gas odor. I found the igniter had come loose and ignition was intermittent, causing an odor of gas during the failed ignitions. Tightening the igniter mounting screws fully was part of testing and it fully corrected the issue. No gas leaks found, operational test good. I contacted Safety MfrRef # 7738005410 and advised."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Belton, TX 76513
Tyler
Job Details: 12/19/2023
Arrived on site for microwave needing door panel. Upon arrival installed part then tested door. Found it could shut and activate door switchs as designed. Call complete