"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground wire. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740285812 and spoke to safety, and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067. Parts are labeled and set to be returned per wpl safety request"

"WFG320M0MS0 Arrived on site to replace previously ordered parts. Upon arrival, found all burners igniting. Inspected spark ignition and every burner is making straight contact with the burner cap. Tested on multiple occasions and ignition reacts perfectly. Proceeded to tighten all screws on the burner cup to raise ignition higher. Tested on multiple occasions again and works perfectly. Unit is functioning as designed. No parts replaced"

"WTW4816FW3 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11603810 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for otr tripping breaker . Found one micro switch failed causing 20a fuse to blow and trip breaker . Replaced interlock and fuse from truck stock W11551761. W11707984. Unit is now heating properly . Job complete

Arrived on site for dryer not starting . Found 4 wires connection on timer not installed . Connected wire harness to timer . Dryer is running and heating . No parts installed job complete

"WMH31017HS10 Arrived on site for vent fan not working. Upon arrival, customer mentioned vent fan will work intermittently. Proceeded to check all connections and found no loose connections. Both connections are inserted properly. Due to being an intermittent issue, proceeded to replace W11552018 control. Tested unit on multiple occasions and works within specs. Unit is functioning as designed."

"WTW7300DW2 Arrived on site for unit dispenser drawer not draining. Upon arrival, found siphoning plate on drawer assembly detached. Re attached plate and tested on multiple occasions. Ran diagnostics and unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WRT311FZDW06 Arrived on to further document with Techline. Upon arrival, monitored FC and RC box temps and inspected evaporator frost pattern. Spoke with Brandon from techline (previous SR #) and stated since frost pattern is not sufficient, needed sealed system repair. Ordering Wpw10143759 IV drier, W11506635 access valve, W11580057 compressor and W11578004 evaporator. R600 unit. Weighing call for 2 hours. No water leaks detected at this time. Office to reschedule ; ordrng 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 2hours (2 hours) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11580057 (Compressor) and 1 W11578004 (Evaporator)"

"WRX735SDBM02 Arrived on site to install part#s w10882923 , two of these part#s w10830274 tested product works as it's designed."

WRX735SDHZ07 Arrived on site for a refrigerator with handle issues and closing issues. On arrival found gasket was not sealing correctly replaced part# w10830274 also made adjustments on the door handles product works as it's designed no water leaks visible from watersupply.

WDF341PAPM2 Arrived on site for a dishwasher not washing. On arrival verified through diagnostic that the motor pump had failed. Replaced part # w11613479 tested product works as it's designed no water leaks visible from watersupply.

MVW6200KW3 Arrived on site for a washer not stopping water flow. On arrival verified issue tested water valves first part not reading correct reading tested control board part has failed as well. Replaced part#s w11595805 and w11633359 tested product works as it's designed no water leaks visible from watersupply.

WED96HEAC1 Arrived on site for a dryer making loud sounds. On arrival verified sounds inspected found pully had failed. Replaced part# 4392067 tested product works as it's designed.

WUI75X15HB01 Arrived on site for a stand up icemaker not draining. On arrival verified drain pump not draining water. Installed part#w11539855 tested product works as it's designed no water leaks visible from watersupply.

MVW4505MW0 Arrived on site for a washer not working. On arrival found product had power but wouldn't do anything check diagnostic F1E1 and F5E1 erased error codes. Replaced part#s w11626074 and w11513248 tested worked for a little bit . Further inspection found strike was broken and didn't make good contact. I removed strike and tried manually product worked . I placed an order for partw11513250 reschedule for the 15th that was the only available date client was okay with that. Returning parts just in case needed.; ordrng 1 W11513250 (Strike)

Arrived on site to diagnose range with center burner and left front burner issues. Found L/F burner had the AC blowing directly to it and this was causing the games to dance / lean. Found the center burner was not igniting at all. Removed cooktop and found the wire for the igniter was pinched in the orifice holders and grounded out. Moved the wire and repaired the pinch. Tested and verified unit working as designed. Repair completed.

"Arrived on site to diagnose washer not starting cycles. Tested unit and confirmed lid locks and unlocks and then stops, no drain action. Tilted unit back and drain pump kicked in, indicating a broken wire in the harness. Found break in black wire going to drain pump right at the junction going to the pump from the main harness. Removed damaged wiring and added thicker wiring to prevent an additional break. Tested unit and verified proper operation. Unit working as designed. No parts used. If issue repeats we can replace the harness. Call completed."

"Arrived on site to diagnose refrigerator that was flashing lights / clicking. On arrival found unit was operating normally, but customer had a video within the past couple of days. The UI was just flashing / strobing, as were the interior lights, and you could hear some relays just clicking. To resolve I replaced the UI and control. Ran all functions in diagnostic and nothing triggered unusual behavior. This should resolve all issues present. Call completed. Parts used - W11636543, W11224356."

Arrived on site to diagnose washer with a dripping noise coming from it. Examined unit and found the noise was coming from a drain behind the unit going into the standpipe. Nothing is actually leaking in the washer. Ran diagnostic and verified all working as designed. Call completed.

"Arrived on site for unit stopping ice production due to ice getting stuck on bail arm. Customer provided pic. Replaced water valve and Icemaker. Verified operation. Call complete. W11548540, W11548535"

Arrived on site for washer or working. Says it doesnt fill with water. F0e3. Diagnsotics shows all components functional. Pressure sensor test passed. Put clothes and verified operation. Unit working as designed. Advised customer about settings and fill method. Call complete. No parts.

Arrived on site to replace rusted outer door panel. Replaced and verified proper fitment. No damaged found on new panel. Call completed. Parts used - W11647685.

"Arrived on site for oven control,being locked. Console will not unlock to resume function. Reset power and still same issue, replaced console. Verified operation. Call complete. W11297728"

"Arrived on site to diagnose refrigerator building condensation. Examined unit and found a couple of small frozen ice drops on the top of the freezer by the door. I checked the door gasket and found no issues with the gasket. With a light inside the freezer there was none coming out the gasket. I noticed some good sized gaps between the liner and cabinet, and used some adhesive to seal the liner. Advised resident that this is the only possible issue I saw other than something keeping the door from fully closing. Like a bag or something in the gasket. Unit working as designed. Parts used - W10841140."

"Arrived on site for washer not turning on. Control does not respond. No green light blinking, Verified voltage to board is 126v. Drain pump reading 21 ohms, lock solenoid within range, water valves at 1.3k. Replaced main control. Recalibrated. Verified operation. Call complete. W11603810"

"Arrived on site for icemaker not making ice. Found ice bail arm again. Removed and icemaker cyceled. Temp in fridge is 37f, fryer is -3f. Icemaker was at 8 after removing bucket. Ice maker is functionally working. Called tech line. Sent pics. Advised the flapper looks to be getting hung up. Removed icemaker. Put deeper bend in the bail arm so flapper doesnt brush against icemaker and get stuck. Call complete. No parts. File #7740284603"

"Arrived on site for dryer making a noise, found noise is coming from motor. Removed front panel. Removed drum. Confirmed motor making noise when spinning. Pulley wheel also didnt turn freely. Replaced motor, blower and repair kit. Verified operation. Customer glad horrible noise is gone. Will monitor and call back if noisy, call complete."

Arrived on site to inspect microwave with paint chipping off in cavity. Upon further inspection I found that there was some paint chipping from inside the cavity (photos) I documented the issue with tech line and documented the photos. Will submit findings and 3rd party warranty will make the decision on how to proceed. No parts installed. SR 7740289178.

"Arrived on site for dryer tripping the breaker. Reset realer and dryer is heating and working properly, suspect improper voltage or breaker issue, unable to pull from space. Will require 2 man office will reschedule. ; O-emld tckt"

Arrived on site to install previously diagnosed and ordered part. I replaced the drain hose and placed the dishwasher into diagnostics. I ran a test cycle and the dishwasher is operating as designed. No water leaks observed during service. W11614117

Arrived onsite for unit needed freezer door replacement. Replaced door but found auger motor housing was not compatible. The wiring for the motor was different than the original. Contacted parts department. Will need to re order door. Office to verify correct door. Office to reschedule

Arrived on site for unit making thin ice. Ran diagnostic and found all components functioning properly. Ran normal cycle and unit was functioning properly. Measured ice thickness and called tech line. Tech line stated current ice thickness is correct. Explained to customer unit is functioning correctly. Robert SR#7740287294Just under 1/4 inch.

"Arrived on site to inspect dishwasher not starting a cycle. Upon further inspection, I placed the unit into diagnostics and observed error code 4-3 (motor not running) I verified that the control was sending correct voltage to the motor. The motor had seized. I replaced the pump and motor assembly and reassembled the unit. I ran a test and unit is now operating as designed. No water leaks observed during service. W11613570"

Arrived on site for unit not making ice. Tested and found no water to icemaker. Found fill tube heater not activating. Replaced fill tube tested and unit is functioning properly. Job completed

Arrived on site to inspect dryer no heating. Upon further inspection I verified proper voltage at the terminal block. I gained access to to the internal components and found one connection to the operating thermostat was not connected. I connected the wire and reassembled and tested the dryer. The dryer is no operating as designed. No parts needed.

Arrived on site for broken valve on the inside. Disassembled unit found valve assembly cracked. Replaced assembly and tested unit is working as designed. Used part w11222849. No leaks present at this time. Job completed

"Arrived on site to install previously ordered parts. Unopened further inspection, I found that the hinges will be needed. I was able to adjust the hinges and the door in the meantime and is now able to close and run without the customer holding the door closed. I am ordering the hinges W11675306 x 2office to schedule return service. ; ordrng 2 W11675306 (Hinge)s"

"Arrived on site for frost in freezer,door hard to close. Found upper section of freezer gasket not sealing,door rubbing on liner and gap between liner and cabinet,added 2 washers,added sealer between liner gaps,remolded door seal. Checked freezer door operation door no longer rubbing and good seal. Used 2 wp489467,wp482338; used 1 Wp482338 (Adhesive), and 1 Wp489467 (Washer) from stock"

"Arrived on site. Thin ice slab formed watched rerelease and slab getting stuck on build up right where evaporator plate slopes to grid cutter,watched weak water flow and pump shut off water early. Replaced recirculating pump,water valve,sanded down build up on slope,ran a normal cycle watched ice slab form and release properly. Used w1087719,w11542867"

"Arrived on site for no ice. Ran diagnostic E2 error on icemaker,powered unit off,replaced icemaker taped down fill tube heater,reassembled unit powered unit on ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site to test unit for frost in FC, tested unit found a sheet of ice forming on bottom of FC, ran test and found water leaking from ice maker fill tube, noticed that tube was pushed in to far causing water to miss the chute, removed ice and adjusted fill extension, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not operating properly, tested unit it found no error codes stored, ran multiple tests cycles all components are activating properly, customer had a recording of the concerning noise, after reviewing the video found that the noise is drain pump running dry during spin cycle, explained to customer that this is normal operation unit is running as designed, job complete no parts installed"

"Arrived on site to test unit for not advancing properly, tested unit found water trickling into basket, inspected valve and found it completely clogged, replaced and tested, unit is now running as designed, advised customer to install in line filter for large particles no leaks detected job complete installed W11210459"

"Arrived on site to test unit for no heat, tested unit found timer is not advancing and unit not heating, all cutoffs tested good, replaced timer and tested but still no heat, disassembled unit and found failed glow igniter and flame sensor, replaced and tested, unit is now running as designed, no leaks detected job complete installed 279311,WP338906, WPW10436302"

"Arrived on site to test unit for not operating, properly, tested unit found breaker was turned off, turned breaker on and ran test cycle with no issues, spilt door and inspected control and console, no moisture is getting on the components unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no ice and NO cool. Found evaporator incased in ice,ran diagnostics thermistor reading open,heater not powering on,diagnosed unit will need a new defrost themristor,heater,main control and ui retuning tech to replace all parts ordered customer will defrost unit. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11518204 (Ui control) and 1 W11650661 (Heater) and 1 W11566891 (Main control)"

"Arrived on site for no cool. Powered unit on compressor not powering on,attempted to evacuate refrigerant found no refrigerant in system,installed a drier and service valve,pressurized system to 225psi found hissing noise from evaporator,traced leak to loop on evaporator diagnosed unit will need an evaporator as well as a compressor. Used wpw10143759, W11506635; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11546692 (Evaporator)"

"Arrived on site to inspect Microwave arcing/shock Safety Call. Upon further inspection, I found the unit installed properly. I found the vent cover above the unit in the cabinet was properly installed. I tested the unit with my microwave tester and cup of water and the unit operated as designed. I retested several times and could not duplicate the arcing complaint. Customer pointed out where they saw the sparks which was at the vent area above the microwave control panel and at the vent area above the microwave door near the center of the unit. I removed the unit from the wall and removed the cover to inspect the underside of the cover for arcing and found no signs of arcing. I inspected the heating components-magnetron, transformer, capacitor, diode and found no signs of arcing or failure. I tested the heating components and all are good. I did find some cooking oils at the vent area near the diode above the control panel but nothing out of the ordinary. With the cover off and the heating components exposed, I retested the unit and it continued to operate as designed. I inspected the underside of the vent where the customer said they saw arcing and found no signs or damage from arcing. I notified our office and was advised my findings and photos would be submitted to the manufacturer safety department. No one was injured/shocked when the customer witnessed the sparks coming from the unit. I am unable to duplicate the issue/complaint. As a precaution, I do recommend replacing the magnetron, diode and capacitor. No repairs made today and the unit was left u;plugged and the breaker turned off for safety. I advised someone from our office or the manufacturer would contact them with a resolution and provided them with the Safety Referral number 7740240820. Job completed"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11613570"

"Arrived on site to inspect cooktop burner flames. Upon further inspection, the customer advised the burners take too long to ignite and demonstrated. I tested all burners and found the five large burners take too long to ignite and the back middle burner low setting flame turns off. Following the service pointer #W11643965, I adjusted all of the large burners and adjusted the flame heights and tested. Unit is operating as designed and I demonstrated for the customer. No gas leaks detected during service, job completed. No parts installed."

Arrived onsite to replace previously diagnosed parts. I replaced the gearcase and splutch assembly. Unit is now completing cycles as designed and no noises are present at time of service. No water leaks present at time of service. Call complete. Installed W10721967 SPLUTCH ASSM W and W11449840 GEARCASE.

Arrived onsite to replace previously diagnosed part. I replaced the control and unit is now completing cycles as designed. No error codes present and unit works as designed. No water leaks present at time of service. Call complete. Installed W11608056 CNTRL ELEC.

Arrived onsite to replace previously diagnosed part. I got the new blower motor mounted in however when attempting to connect the terminals into the button controls the springs popped out. I had chase assist me however we could not get the setup to go back in. Will need to order W11100652 cntrl to continue with repair. Customer requested to be set on Tuesday.; ordrng 1 W11100652 (Cntrl)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water is leaking from the left bottom corner of the door. Also pointed out that there is water at the toeplate. I removed the toeplate and found the insulation was wet (photo). I found the sump assembly is good and no leaks present. I removed the outer door panel and then inspected the lower and upper spray arms and found debris in the ports and attempted to remove the debris. Also found the lower spray arm beginning to crack as debris was coming out of the crack (photos). I I placed the unit in diagnostics showing no error codes and tested. I found both spray arms would stop during testing and the upper spray arm stopped and was pointed towards the unit door and water was beginning to fill the reservoir to the point to where it was about to overflow (photos). The unit completed testing and all is operating as designed except for the lower & upper spray arms. I am ordering the upper spray arm and will return with all prescreened parts. Scheduled return service for 11/15/24. RETURNING TECH TO REPLACE THE UPPER AND LOWER SPRAY ARMS.; ordrng 1 WPW10498900 (Upper spray arm)"

"Arrived on site to inspect dishwasher odors. Upon further inspection, the customer advised that since the unit was installed, she has used it approximately two times and now it has a very bad odor. Customer also advised that the installer damaged the cabinets on the sides of the unit (photos) and didnt install the drain hose properly and it leaked, but they corrected it. When I opened the unit door, I immediately smelled a strong odor equivalent to a rotten egg. I turned the drain pump on by pressing the cancel button and drained the water and it stirred the odor more. Customer advised the unit didnt dry the first two times of use. I placed the unit in diagnostics showing error code F10E3-drying fan failure. Cleared the code and continued with testing. While testing, I researched the wiring diagram and found this unit does not have a drying fan, but a vent. I tested the vent and found the molex connection very hot to touch and vent motor open. The unit completed testing and is operating as designed except the vent motor. I made recommendations for use and care, as well as, detergent, rinse aid and cleaner recommendations. I am ordering the vent and main control and scheduled return service for 11/13/24. RETURNING TECH TO REPLACE THE VENT AND TEST BEFORE REPLACING THE CONTROL. No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11629914 (Control)"

"Arrived on site to inspect washer lid locked. Upon further inspection, I found the customer had gotten the lid unlocked and I found the display flashing error code F9E1-long drain. I found the unit still had a large amount of water inside the tub. Tilted the unit back to find the drain pump,harness was broken (photo) and I was able to get the wires connected to engage the drain pump,and drain the water. As a temporary repair, I mended the harness back together and tested and the lid lock failed to unlock. I removed and replaced the lid lock assembly and calibrated the unit and retested and unit is operating as designed. I am ordering the lower main harness and scheduled return service for 11/13/24. No water leaks observed during service. W11670519; ordrng 1 W11643701 (Lower main harness)"

Arrived onsite and found unit operating with f9e0 miswire. Verified incoming power is correct and Replaced the control and Found the bake and broil supply from the relay board had been swapped presumably from manufacturing. Corrected wiring installation at the relay board and symptoms resolved. Unit is now operating as designed.

Arrived on site to test unit for unit not draining. Test unit and found drain motor not responding. Removed drain motor and found food stuck on drain motor. Removed food test unit and unit test good job complete.

Arrived on site to test unit for not washing. Found wash motor seized and chopper blade on drain came off seizing drain pump. Replaced sump assembly(W11416363). Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for cycle not able to start and found latch failure. Replaced the latch. Unit is now operating as designed. W11700916

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived onsite and replaced the freezer door for ongoing condensation on the top of the gasket. Unit is now operating as designed advised customer on repair. W11435351

Arrived on site to test unit for center burner flame to high. Test unit and found simmer orifice was still Natural gas orifice. Replaced simmer orifice with LP orifice test unit and unit test good job complete.

Arrived on site and replaced previously diagnosed FC door(W11581460) and shimmed RR corner using shims 4387828A). Customer satisfied with improvement. Job complete.

Arrived on site to test unit for going from sense to done. Found run cap was hanging and leaking. Replaced run cap(W11395618) and completed diagnostics with no issues. Inspected harness to drain pump and found no signs of broken wires. Unit is now working as designed. No leaks detected at this time. Job complete.

Arrived onsite and found unit ui panel control failure. No function corrupted data. Replaced ui panel. All checks good. Unit is now operating as designed. W11632709

Arrived onsite and found unit damper control getting stuck open causing freezing in top shelf fresh food cabinet. Replaced damper control and adjusted settings and shelving to repair. Unit is now operating as designed.

Arrived on site to replace tub. Replaced tub test unit and unit test good no leaks present job complete.

"Arrived on site to test unit for no water. Found water valve was shut off. Turned water on and completed diagnostics with no issues. Unit is currently working as designed. No parts replaced, no leaks detected. Job complete."

Arrived onsite and found unit operating with incorrect orifice wise on multiple burners used LP conversion to repair. All checks good. Advised customer on findings and repairs. W11205318

"Arrived on site to test unit for not starting. Found unit had standing water and clothes. Found blue wire to drain pump and broken. Secured connection using butt connections. Unit now working as designed. No parts replaced, no leaks detected. Job complete."

Arrived on site to test unit for not heating properly. Customer stated she has never had an issue with unit but wanted it checked out since inspector stated unit is not heating properly. Tested unit to 350 with no issues. Allowed elements to cycle and found unit is working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for frost in FC and leaking water from FC. Found left hand side rail/guide is damaged and not allowing for proper seal. Recommend rail glides. Returning with other parts to ensure completion. Scheduled for 11/14. Customer needing last call of the day. No parts replaced at this time. Advised customer to unplug unit and leave FC door open to allow for proper thaw. ; ordrng 2 WPW10235367 (Glide)s

Arrived onsite and found console start constantly crashing and never loading set up. Ordering console and returning Wednesday. No parts used; schdld next appmnt for 11/13 WED !

Arrived on site to replace hinges. Replaced both hinges test unit and unit test good. Found unit connected to 120v plug. Advised customer the unit is 220v. Advised customer to get with builder to replace that. Job complete.

"Arrived on site for dryer not starting. On arrival found 245(L1-L2), 123 on both (L1-n, L2-n). Found pts relay wpw10117655 not striking internally very well when depressed and replaced it. Found dryer starting as designed. Call complete"

Arrived on site to replace bake igniter. Replaced bake igniter test unit and unit pre heated to 350? job complete.

Arrived on site to test unit for no ice production. Ice maker had ice cubes in ice bin on arrival. Temps in all compartments and thermistors are matching and all within range. Ice maker filling properly. Disassembled and checked all components with no signs of failures. Techline recommending ice box harness. Office to reschedule. SR#7739802045; ordrng 1 W11298842 (Ice box wire assembly)

Arrived on site to realce upper and lower blower and control board and appliance Manager and console. Replaced all parts test unit and unit test good both ovens pre heated to 350?. Job complete.

"Arrived on site for washer off balance. On arrival found suspension and inner tub ring intact, found no oil leaks but replaced gearcase. Took before and after videos of washer when in spin. Found unit is working as designed with no leaks. Call complete"

Arrived on site to install gasket w11378944 gasket. Tested door and found it selain* as designed. Call complete

"Arrived on site for washer needing w11227944 cap, w11454738 gearcase, w1121745 actuator, w10528947 hub, w10721967 cam, and w11385424 retainer. Tested unit and found no leaks and washer working as designed. Call complete"

Arrived on site for washer not filling or completing cycles correctly. On arrival confirmed issue and found unit would fill for 30-60 seconds then agitate. Called techline after finding no errors and was instructed to see if power button was on and it was. Was informed by techline Sr#7740284277 that extra power is an abrasive damp pre-scrub setting prior to the unit filling and washing cloths and found Sp: w11499341. Once extra power was deselected washer worked normally with no leaks. No parts installed Call complete

"Arrived on site for making noise. Upon arrival, inspected unit. Found makes vibrating noise with unit off and opening door, and tapping all sides of cabinet. Found terminal block cover not installed correctly and rattling around. Secured terminal block plate. Test unit and is also vibrating. Found lent build up on blower wheel. Cleared all lent and test unit. Unit is now operating correctly with no unusual noise. Job complete"

"Arrived on site to install previously ordered parts. Upon disassembly, inspected motor and mounts are correct. Found lots of lint build up on blower wheel. Cleared lint. Test unit and is now operating correctly. Lint build up on blower wheel will cause out of balance and vibration. Unit is operating as designed. Job complete"

Arrived on site for condensation/ wetness on unit. Upon arrival. Customer states that pulled off vent hose and a bunch of water spilled out. Ran vent test and tested poor for all dryers. Found unit is not venting causing water condensation to run straight down tubing back into hose. Advised customer to have vent checked. Unit is operating as designed. Job complete. Contacted Techline for assistance. Spoke with Tricola. Explained issue and recommendations. Notes were documented . SR# 7740286888 job complete. No parts used

Arrived on site for washer making a loud noise during agitation. On arrival confirmed issue and found W11409708 shield broken but cam and belt and other parts under shield were intact. Tested unit and found no further failures or leaks. Ordering W11409708 shield and rescheduled customer for 11/13/24; ordrng 1 W11409708 (Shield)

Arrived on site for refrigerator making a loud humming noise any time ice maker would fill after harvesting ice(per customer). On arrival found no noise coming from fans or fc/rc compartments. Confimr3d valve failure and am ordering W11548535 valve. Rescheduled customer for 11/13/24 to complete repairs. ; ordrng 1 W11548535 (Valve)

Arrived on site to install previously ordered part. Replaced console W11318818. Test unit and is operating as designed. No leaks present. Job complete

"Arrived on site for only drains on very small loads. Upon arrival, ran diagnostics and get no error codes. Ran a rinse and spin cycle and all water drains correctly. Ran a bulky cycle with deep fill and drains correctly. Found customer is using too many pods to go along with other additives advised customer about detergent usage. Unit is operating as designed. No leaks present"

"Arrived on site for continued issues of not filling. Upon arrival, ran diagnostics and get error code F8-E1 long/no fill. Maintenance department has repaired water pressure issues per previous visit. Test cold fill and confirmed issue. This is a stacked unit. Maintenance department has made unit accessible. Replaced cold valve W11688995 and test unit. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for a vent hood and that is tripping the breaker. Inspected unit and work area. The customer advised that she just moved in and whenever they turn on the vent fan, the breaker trips. I tested the unit and confirmed the customers complaint. I remove the ground wire from the motor off the chassis and found that the fan would run adequately and properly. I went ahead and replaced the fan motor and tested the unit. I found the unit working and operating as designed with no abnormal tripping. The unit is working and operating as designed. Call complete. W11100651."

"On arrival verified complaint of draining constant on start up. Plugged unit in and un hooked pressure hose. After leaving it for a few minutes drain kept going, replaced main control board and unit stopped draining. Ran calibration and unit is now working as designed. Job complete installed w11603810"

On arrival verified complaint of damaged venthood. Front right corner is bent. Spoke to TL SR 7740287192 and submitted photos. And unable to report to trade are as was stuck on hold. Requesting office document with them. Job complete. No parts installed.

"WFG505M0MS0 Arrived on-site for unit displaying F7E1. Upon arrival, entered diagnostics and found F2E1. Proceeded to replace WPW10181986 sensor and W11620481 control. Tested unit and now unit is functioning as designed."

"WML55011HS07 Arrived on site to replace previously ordered parts. Upon arrival, found cooling fan reading OL. Proceeded to replace W11443154 motor fan and W11088354 wheel fan. Tested unit and now unit is functioning as designed."

"WFG320M0MS0 Arrived on site for unit making clicking noises. Upon arrival, unit is flashing F1E0 board failure. Proceeded to replace W11620481 control. Tested unit and now unit is functioning as designed."

On arrival verified complaint of ui glitching out. On arrival unit was working correctly. Customer showed a video of ui glitching and beeping. Replaced ui as a just in case. Verified temps are good at this time. Job complete installed w11636544

On arrival verified complaint of tripping breaker. Will need to perform cook off next visit as new bake element is damaged. See quick pics. Replaced main and broil elements today per sop for breaker tripping. Reordering bake element w11182108 Resch for 11/14; schdld next appmnt for 11/14 THU !

On arrival verified complaint of not draining. Visual inspection shows broken harness to drain pump. Ran diag and all other components are functioning correctly. Ordering harness W11643701. Rescheduled for 11/14; ordrng 1 W11643701 (Harns wire)