Service History 68

We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fort Hood, TX 76544
Al
Job Details: 11/03/2021
Arrived on site to inspect washer clicking noises during agitation. Accessed the actuator and fund it defective as part of Technical Service Pointer #: W11531483. Replaced it and unit tested as designed without any issues or unusual noises. Job complete
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Kyle, TX 78640
Robert
Job Details: 11/03/2021
Arrived on call for complaint of console not responding to commands. Gout he buttons stuck not allowing the dryer to work properly. Will need membrane and control to complete membrane for buttons and control because of failure for connection. ; ordrng 1 33002536 (Membrane) and 1 33002959 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/03/2021
Arrived onsite for refrigerator with RC hinge issue. Upon inspection I found the hinge pin had unscrewed itself and was sitting crooked with the hinge barely attached to the door. I replaced the hinge. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Georgetown, TX 78628
Lou
Job Details: 11/03/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the UI failure (F2E2), I removed and replaced the UI and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
"Arrived on site for door locked and drain keeps running . Unlocked door , ran diagnostics got over flow and sensor error code . Did find valve dripping into tub from bellow and water flow not a normal flow on 2nd cold test . Ordering valve . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10448876 (Wl switch) and 1 W10599356 (Valve) and 1 WPW10605427 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2021
"Arrived on site for customer complaint of unit not draining, found loose wire connection at drain pump, I tightened wire connections, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, TX 78732
Taylor M
Job Details: 11/03/2021
"Arrived on site to diagnose dryer that is running loud, upon arrival I gained access to the unit and put the unit into a cycle. I found that the unit is operating properly as designed and due to the eco performance of the unit the level of sound production during a cycle is normal as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wimberley, TX 78676
Brandon
Job Details: 11/03/2021
"Arrived on site for customer complaint of unit not finishing cycles and leaking. Found error codes F2E1, F3E1, and F8E1, all codes are related to the control board. I checked pressure hose, pressure hose checked good, I cut off each end of hose to make a more secure connection and replaced control board, I ran calibration, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AB00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2021
"Arrived on site for oven not maintaining temperature. Found customer had documented temperature reading with thermal k sensor. Found using customer documentation the average temperature in top oven was 339? and lower was 341? with temperature set to 350? on bake mode. Powered unit off at circuit breaker. Gained access to control and measured resistance on both thermostat and found at 1098 and 1100 ohms. Measured resistance on both bake elements at 20 ohms, both within range. Customer was concerned with bottom having a larger swing in temperatures than top. Called Whirlpool tech support and spoke with JR. He stated temperature swing was within tolerance and does not recommend to calibration. (Sr#7732147769).
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Georgetown, TX 78628
Lou
Job Details: 11/03/2021
"Arrived on site to inspect washer vibrating badly. Upon further inspection, the customer advised that the unit vibrates/shakes badly during a spin cycle. I removed the front panel and tested the unit on spin and the unit did vibrate more than normal. I found that the snub ring or snubber is no longer in place as its deteriorated over time due to use and age of the unit. I found a large amount of surface rust and rust on the bottom panel of the unit as well.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tali W
Job Details: 11/03/2021
"On site for washer not going into spin. Confirmed complaint. In diag, found F5E2 lid lock fault. Found lid lock intermittently not latching. Ordering latch. ; ordrng 1 W11307244 (Latch) and 1 W11124765 (Control)"
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Rogers, TX 76569
Tyler
Job Details: 11/03/2021
Arrived on site for refrigerator not cooling properly in either compartments. Upon arrival confirmed complaint. Found rc evap had clogged drain One plus small defrost issue built up around drain. Also found FC was not evenly cooling due to rc failing to cool and FC evapmwas unevenly frosted. Cleared drain line. Removed drain line and found no clogs. Found no clog in FC line. Was unable to clear rc drain line from either direction. Found hot air has been leaking through a partially collapsed rc drain line causing defrost issue. Informed customer of findings.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
David S
Job Details: 11/03/2021
"Arrived on site for fridge making a noise. I inspected the unit and work area. I Lund ice build up only on the left side of the rc evaporator. I put the unit through a forced defrost. I gained access to the control and tested the defrost circuit. I found good voltage to the circuit and it showing closed. I tested all thermistors. I found the rc evaporator thermistor reading 40 degrees while it is Incase in ice. I found the damper door continually opening and closing when not prompted too. I am ordering the hv control, drip pan and returning with the rc evaporator motor to complete the repair. The office will reschedule when we have eta on the parts. Please defrost the fridge 48 hours before return service. ; ordrng 1 W11457241 (Drip pan) and 1 W10843055 (Hv control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/03/2021
Arrived onsite for right rear orifice stripped. Stripped orifice was for natural gas Replaced right rear orifice for propane and tested unit. Unit works good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Matthew
Job Details: 11/03/2021
Arrived onsite for unit no leveling. Inspected unit and unit was rocking front to back. Adjusted legs and used him to counter floor. Unit is now leveled. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78744
Jacob
Job Details: 11/03/2021
Arrived onsite for unit having issues with front left burner popping the breaker and the bake element not working during bake option. Upon further inspection found that the far left switch had burned out and causing the breaker to trip. Checked the bake element and bake element had good continuity but saw that the connector to the left side of the bake element had hole in it. Ordered wire harness. Office to reschedule ; ordrng 1 W11551729 (MAIN HARNESS )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Tyler
Job Details: 11/03/2021
Arrived on site for washer not spinning cloths out or draining correctly. Upon arrival I confirmed issue and found f7e6 motor speed fault error. After further inspection I found actuator had popped out of place. Replaced actuator with updated version. Reassembled and tested unit. Washer now functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78645
Justin
Job Details: 11/03/2021
"Arrived on site for a dryer not heating well. Upon arrival the customer stated that the unit takes several cycles to dry, and was no longer catching lint in the lint trap. I tested the unit with the airflow test kit and found bad airflow for all dryers. I then checked the temperature fluctuation at the vent with it on and off. With the vent on I found very slow fluctuation, and when I took the vent off it normalized. This indicates bad airflow at the wall. I informed the customer that they should get their vents cleaned, and due to the airflow being so bad not to run their dryer until they get it cleaned.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Robert
Job Details: 11/03/2021
Arrived on call for complaint of lights rotation but not allowing the cycle to begin. Found lights moving left to right the way it does in a calibration test. Held the start button until it stopped then ran a diagnostics test. All cycles pass test. Washer now working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Kevin
Job Details: 11/03/2021
"Arrived on site and found washer is not in original apartment, current location of washer is unknown. It may have been replaced, apartment management does not know where it is. If they call back and locate it, it will need to be re-diagnosed. Spoke with PR, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Kevin
Job Details: 11/03/2021
"Arrived on site and inspected washer and found it has been replaced, ran new washer through all functions and it is operating properly. No further repair is needed at this time, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78737
Kevin
Job Details: 11/03/2021
"Arrived on site and installed previously diagnosed parts. Installed new door and new sensor. Tested unit, unit tested good, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Austin, TX 78750
Taylor M
Job Details: 11/03/2021
"Arrived on site to replace previously diagnosed fuse and control, I gained access to the unit and removed the control and replaced it, I put in the new fuse and then tested the unit using a cup of water and I found the unit is heating properly and the switches on both interlocks are operating properly, Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW8000AG0
Near Austin, TX 78704
Jacob
Job Details: 11/03/2021
Arrived onsite for unit not draining. Customer said that they cleaned the drain and the unit would still not drain the water. Went ahead and changed the drain. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76542
Al
Job Details: 11/03/2021
Arrived on site for a 2/2 for dryer that wouldnt spin. Disassembled and found a sock logged in the blower wheel. I removed the obstruction and unit now spins freely. Job complete.
We serviced a
JENN-AIR RANGE
Model JJW9630DDS
Near Austin, TX 78730
Taylor M
Job Details: 11/03/2021
"Arrived on site to diagnose double wall oven with the lower oven door switch not recognizing the door being closed, I gained access to the unit and found that the top three screws of the unit are loose on the tread causing the inner door to move back and forth when closed. I removed the three screws and replaced the screws with van stock, the unit is now operating properly as designed,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 11/03/2021
"Arrived on site to test unit for no ice production, tested unit found RC ice maker valve not opening, need valve to fix issue, office to reschedule ; ordrng 1 WPW10341329 (Valve) and 1 W10865826 (Main valve)"
We serviced a
MAYTAG WASHER
Model MVW18PDBWW0
Near Austin, TX 78728
David Z
Job Details: 11/03/2021
"Arrived on site to diagnose washer that needed a check up to make sure it functioned. Property owners had found these in storage and was unsure if they worked. Installed units and hooked up water. Put unit in diagnostic mode and tested components and ran a calibration. I had to put unit in diag mode via removal of the AA1 jumper. F70 error comes up, but the unit finishes the calibration fine and works. Units are testing good and responding to commands, so these should be good to go. Advised customer to contact Maytag commercial for assistance in setup if needed and to get keys.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Round Rock, TX 78681
David S
Job Details: 11/02/2021
"Arrived on site for dishwasher leaking. I inspected the unit and work area. I found a dent along the back seam of the unit, see pictures. I put the unit through a diagnostics cycle and I found the unit leaking from the dent and the inlet housing. I am ordering the tub, inlet housing, and inlet housing nut. The office will reschedule when we have an eta on the parts.; ordrng 1 W11409866 (Tub) and 1 W11407411 (Inlet housing) and 1 W11535081 (Inlet housing nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Scott
Job Details: 11/02/2021
"Arrived on site for stops falling out and poor drying . Replaced stops ran diagnostics, no error codes . Found heater not getting very hot . Ordering heater element . No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW2
Near Austin, TX 78739
Robert
Job Details: 11/02/2021
Arrived on call for complaint of no heat. Checked voltage to dryer and found it was good checked ohms at heater and found it open. After installation test operation element heating properly.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for a overbalanced load error, upon inspecting found no issues with tub or any other parts of the washer, checked connectors and calibrated washer. All functions returned with no issue, cleared error codes. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78746
Luis
Job Details: 11/02/2021
"Arrived on site. Replaced freezer door,right hand door and deli door checked door operation good checked seals good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Waco, TX 76710
Jonathan M
Job Details: 11/02/2021
"Arrived on site for a washing machine that?s flashing an F5 and will unlock the lid. Inspected unit and work area. Confirm the customers complaint and run the unit through diagnostics. The unit flash an F5 E3 (lid will not unlock) error code. Replaced the lid lock assembly and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 11/02/2021
"Arrived on site to test unit for no ice production, tested unit found no water dispensing to ice maker, water pressure is at 70 psi, inlet valve was not opening properly, unit tested better without water filter, replaced valve, tested unit, unit working as designed, advised customer to replace water filter, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for not dispensing water or making ice, upon inspection found the unit was working to spec when the temps are changed, replaced thermistor and checked temps. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Seguin, TX 78155
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for not dispensing water due to a filter head issue. Upon inspection found the back of the filter head pushing back causing issue, replaced filter head and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Round Rock, TX 78664
Tommy
Job Details: 11/02/2021
"Arrived onsite for microwave right side bulging, when inspecting unit found bottom damaged, room unit down and found rear also damaged called techline to document Unit rear is warped by edges and indented. Job Completed"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS4
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from junction box and found nurtural and L1 backwards . Corrected wiring to unit. Found unit still not powering on. Traced voltage to fuse. Measured resistance on fuse and found opened/ failed. Removed failed fuse and installed kit. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Kyle, TX 78640
Andrew
Job Details: 11/02/2021
"Arrived on site to test unit for not draining. Found drain pump not receiving proper voltage. Checked at control on p5-3 to 4 and same voltage present 12vac. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Tommy
Job Details: 11/02/2021
Arrived onsite for dishwasher door falling down when open. Upon arrival found unit friction sleeves broken. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near Lakeway, TX 78734
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of UI console not working, found unit had been unplugged for days, I plugged unit in and tested, unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of unit not defrosting properly in FC, found out husband had accessed diagnostic mode and switched to basic defrost mode, unit has been working fine since.
We serviced a
GE REFRIGERATOR
Model GFE28GBLFTS
Near Copperas Cove, TX 76522
Al
Job Details: 11/02/2021
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2021
Arrived on site for ranging needing previously diagnosed main harness. Upon arrival installed needed part. Reassembled and tested unit. Found entire range fully functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS0
Near Killeen, TX 76549
Al
Job Details: 11/02/2021
"Arrived on site to inspect no heat on a microwave. Advised customer since the unit would need to be uninstalled due to my limitations. Customer got his tools and ladder and uninstalled the unit. I removed and replaced the diode and capacitor, tested the unit with the 2 minute water cup test and unit heated as designed. I reassembled the unit and customer reinstalled it. Job complete, customer satisfied."
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS05
Near Round Rock, TX 78665
Tommy
Job Details: 11/02/2021
Arrived onsite for range with no model number. Upon arrival found unit was built on oven under warranty that lost power during power outage during self clean. Door was locked so I couldnt get good photo of MS but I did update MS Info. Ordering unit fuse and both T.O.Ds unit will require a two man to pull and lift out. Office to reschedule upon receiving parts and having two man ordered.; ordrng 1 W10782120 (Fuse) and 2 WP4449751 (T.O.D)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Nolanville, TX 76559
Tyler
Job Details: 11/02/2021
"Arrived on site for washer needing previously diagnosed tube, suspension rods, etc. upon arrival I made many attempts and removing spanner nut/drive block, but due to location of tube breaking I was unable to gain resistance to remove spanner. Will need to return with additional parts to complete rebuild of unit. Office to reschedule once availability of parts is known.; ordrng 1 W10371566 (Outter basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter screw)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Woodway, TX 76712
Jonathan M
Job Details: 11/02/2021
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Hewitt, TX 76643
Tyler
Job Details: 11/02/2021
Arrived on site for washer not locking lid once started. Upon arrival found no errors in diagnostics. After further tests I found ACU sending proper dc voltage. I then found lid lock not functioning correctly. Replaced lid lock. Read and tested unit. Found washer functioning as designed both in diagnostics and normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Tyler
Job Details: 11/02/2021
"Arrived on site for refrigerator not sealing door correctly and creating a lot of speckled ice build in FC in random areas. Upon arrival confirmed complaint. Found temp in FC was 14?. Found no door sealing issues. I found all unit fans, compressor, etc running. After checking evap coil (bad frost pattern), amperage to unit (0.82-1.25amps), I reported findings to techline and spoke with Rich Sr#7732145684. Techline explained unit does have a sealed system which is causing lack of sealing pressure for dooor as well as all other symptoms customer reported. Office to reschedule once availability of parts is known. ; ordrng 1 W11337414 (Evap coil) and 2 W11504423 (Coupler)s and 2 W11504415 (Coupler)s and 1 W11332031 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Unknown (Non-uv drier) and 1 W10913906 (Access valve) and 2 W10896678 (Coupler)s and 2 W10896677 (Coupler)s and 2 W10897195 (Coupler)s and 2 W11401413 (Coupler)s and 2 W11401417 (Coupler)s and 2 W11401409 (Coupler)s and 1 Unknown (Oilless equipment!!!) and 1 Unknown (R600 equipment) and 1 Unknown (Nitrogen+nitro equip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2021
Arrived on site for refrigerator dispenser releasing plastic and frosting up around dispenser opening. Upon arrival confirmed complaint and after further inspection I found interior of ice bucket was fractured and causing plastic to fall through dispenser. Also found dispenser not sealing correctly and causing ice to form and clump together. Replaced ice bucket as well as dispenser door kit. Reassembled and tested unit and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2021
Arrived on site for refrigerator dispenser releasing plastic and frosting up around dispenser opening. Upon arrival confirmed complaint and after further inspection I found interior of ice bucket was fractured and causing plastic to fall through dispenser. Also found dispenser not sealing correctly and causing ice to form and clump together. Replaced ice bucket as well as dispenser door kit. Reassembled and tested unit and found unit functioning as designed. Call complete
We serviced a
MAYTAG RANGE
Model MER5751BAB
Near Hewitt, TX 76643
Tyler
Job Details: 11/02/2021
Arrived on site for range not allowing proper control functionality. Upon arrival I confirmed issue and after further inspection I found unit cause was due to a lot of grease caked around control for years of use that had clumped aro7nd bake element uptown causing it to stay depressed and keeping oven on. Will need office to contact ahs for approval for new ACU before being repaired. ; ordrng 1 5701M760-60 (Control+overlay (black)) and 1 Cnote (Ahs autho need before repair!!!!)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Waco, TX 76705
Jonathan M
Job Details: 11/02/2021
"Arrived on site for a washing machine that?s going off balance and shaking violently. Inspected unit and work area. The unit is a stacked unit and pull the unit away from the wall. Check behind the unit and found that the shipping bolts had not been removed from the unit remove the shipping bolts and found that the two blue shipping bolts had partially broken off inside of the tub. I did run the unit through an auto test and the unit did run as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76705
Jonathan M
Job Details: 11/02/2021
Arrived on site for a washing machine that?s not going past the fill portion of the wash cycle. Inspected unit and work area. Confirmed the customers complaint and placed the unit in service diagnostics. Found an F0 E3 (overload) and F8 E1 (low/no water detected) error codes. Tested both fill valves and found water coming in but running a little weak. Tested the drain portion of the cycle and could not hear it drain. Remove the drain hose out of the drain pipe and found the drain hose too long. The customer advised that the unit seemingly would fill and then stop as it was filling. Went ahead and replaced the water valve instructed customer on proper loading. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Austin, TX 78753
Scott
Job Details: 11/02/2021
"Arrived on site , installed 4 feet . Also retapped gas connections with proper tape for gas . No gas leaks detected at with liquid detector. Job complete .No gas leaks detected at time of service"
We serviced a
KITCHENAID DISHWASHER
Model kdte104ess1
Near Seguin, TX 78155
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for a oily film on the inner tub of unit. Upon inspection found a nasty substance covering all parts of stainless. I checked the drain tube and found no air trap causing foodstuff to backup into dishwasher, removed drain line and added trap.
We serviced a
JENN-AIR WINE COOLER
Model JUBFR242HL01
Near Austin, TX 78732
David Z
Job Details: 11/02/2021
Arrived on site to install replacement door sent by Jenn Air on beverage center. Replaced dented door with new and verified door is closing and sealing. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of lights not working, found three failed modules, RC top left, RC bottom left and RC right middle. I replaced modules, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78732
David Z
Job Details: 11/02/2021
Arrived on site to diagnose refrigerator with dim lights and 2 out. Found 2 modules failed. Replaced both modules and retested. Found all lights illuminated and working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/02/2021
"Arrived on call for complaint of not drying. Ran diagnostics and got code for open heater or bad relay on board. Pulled out unit and check heater, heater good will need control. ; ordrng 1 W11462458 (Control)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/02/2021
Arrived on site for right rear burner not igniteing. Tested unit and right rear burner was not putting out enough propane . Checked all burners and found all burners were converted incorrectly. Secured correct orifices and tested all burners. Unit tested good. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model GT4185SKB1
Near Round Rock, TX 78681
Kayman
Job Details: 11/02/2021
Arrived onsite to install previously diagnosed parts. I installed the latch board but found the cavity light stuck on. No matter what I did to the switches the light stayed on. I found the control board sending constant voltage to the light indicating a failed or stuck relay on the control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710TAYM3
Near Round Rock, TX 78665
Wesley
Job Details: 11/02/2021
Arrived onsite and found dispenser broken and door unable to stay closed and sliver ware basket falling apart and causing problems with silverware falling out. Ordering dispenser and silverware basket. ; ordrng 1 WPW10195175 (Dispenser) and 1 W11158802 (Silverware basket.)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBTT50AWS
Near Robinson, TX 76706
Jonathan M
Job Details: 11/02/2021
Arrived on site for a dishwasher that is stuck in a locked state. Inspected unit and work area. Confirmed the customers complaint and attempted to unlock the control lock. Was unsuccessful. Attempted to power cycle the unit twice and the unit still was stuck in a locked state. Tested all buttons on the control and found all working except the heater dry which also functions as the control lock button. W
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Austin, TX 78703
Jacob
Job Details: 11/02/2021
"Arrived onsite for unit maker noise during operation. Tested the unit and heard the unit shaking and making noises. Upon further inspection, found that the blower was clogged with a lot of lint, causing the fan to e out of balance when spinning. Removed all the lint from the fan and from inside the lint chute. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Leonardo
Job Details: 11/02/2021
Arrived on site to replace control housing and screws. Replaced control housing and all four screws Tested unit and unit works good. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Buda, TX 78610
Jacob
Job Details: 11/02/2021
Arrived onsite for unit not agitating. Customer said it would spin but the clothes never moved from where they were. Tested the unit and the agitator would not move. Upon further inspection. Found that the actuator was broken. Replaced actuator. Tested the unit. Unit tested good. No leaks at this time. Did also alert customer that the cover shield was being dug into because of a possible over. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78738
Luis
Job Details: 11/02/2021
"Arrived on site. Ran diagnostics diagnosed a defective bin thermistor,replaced thermistor ran diagnostics all test passed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78665
Wesley
Job Details: 11/02/2021
Arrived onsite and found unit operating with spark shorting to pans in storage drawer under oven causing failure to heat. Advised customer on findings and repaired unit and tested. All checks good. Unit is now operating as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of of FC handle falling off, found failed handle, I replaced handle, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Leander, TX 78641
Lou
Job Details: 11/02/2021
"Arrived on site to inspect refrigerator door sticking and hard to close. Upon further inspection, the customer demonstrated the issue theyre having with the left RC door. I found it to the the mullion springs are bad. I removed and replaced the mullion and added some grease to the pivot block. Also, the customer advised that when they get ice the ice goes everywhere but in the cup. I found the ice guide missing from the dispenser. I am ordering the ice guide and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return visit No water leaks observed during service.; ordrng 1 WPW10435760 (Ice guide)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for not heating normally and the cooktop hot sign not dissipating. Upon inspection found the switches relay burnt causing issues, replaced both big burner switches and one was faulty, removed faulty switch. All functions returned with no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2021
"Arrived on site to inspect dishwasher or seal issues. Upon further inspection, I found a friction pad on the countertop. I opened the unit door and it did not stop due to missing the friction pad. Using a pad from my van stock (WP8268961) I replaced the damaged pad and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Lou
Job Details: 11/02/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the oven door not sealing properly on the left side and the inner door panel being warped, I removed and replaced the inner door panel, outer door glass, right side hinge w/spring, hinge receivers and tested the door. The door is sealing on both sides. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Austin, TX 78753
Scott
Job Details: 11/02/2021
Arrived on site for dishwasher not operating. Found packing materials still in tub . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Austin, TX 78753
Scott
Job Details: 11/02/2021
Arrived on site for microwave not operating properly. Found unit complete dead . Fuses blown ( 20a ) also found inner cavity separating from front plate .
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Austin, TX 78729
Taylor M
Job Details: 11/02/2021
"Arrived onsite to diagnose washer not spinning or agitating properly, upon arrival I put the unit into service diagnostics and found two fault codes pertaining to the speed fault and motor fault, I put the unit into a service diagnostics cycle and found that the unit will agitate properly but will not spin, I found that the motor is not operating properly during the spin cycle but the actuator is properly switching between the agitate and spin, I am ordering the motor and capacitor, I am also ordering the control just in case as I found no breaks in the harness and all connectors were seated properly, office to reschedule once parts arrive. ; ordrng 1 W10581552 (Control) and 1 W10832724 (Motor) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Austin, TX 78747
Kevin
Job Details: 11/02/2021
"Arrived on site and found tear in door gasket. Installed new gasket and used silicone to hold. Unit now sealed properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Andice, TX 78628
Lou
Job Details: 11/02/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manor, TX 78653
Matthew
Job Details: 11/02/2021
"Arrived onsite for refrigerator not cooling in both sections . Upon arrival found FC and RC both warm. Could not hear compressor running at the time so put in diagnostics and ran compressor test. Accessed compressor compartment and checked pressure. Found 25 psi equalized. -15/90 psi. Compressor drawing 0.4amps. Called tech line for assistance. Tech says with the given readings unit may possibly have low side leak. Tech recommended running nitrogen test at 140 psi and checking for leaks on all visible tubing and weld joints. Ordering nitrogen, compressor, evaporator and dryer. Provided SR#7732145363. Office to reschedule . Office please confirm with customer. ; ordrng 1 NITROGEN (NITROGEN ) and 1 W11506635 (VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Jacob
Job Details: 11/02/2021
"Arrived onsite for unit staying in drain mode. When ever I trim to put the unit in diagnostics. The unit would not allow me to start a cycle in diagnostics, unit just kept draining. The float switch is bad and needs to be replaced. Ordered part. Rescheduled with customer ; ordrng 1 W11545764 (SWITCH)"
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS01
Near Spicewood, TX 78669
Leonardo
Job Details: 11/02/2021
Arrived onsite for F47 code. Tested unit and found F47 code. Needs module and UI replaced . Replaced module and UI and tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKQ06
Near Manor, TX 78653
Matthew
Job Details: 11/02/2021
Arrived onsite for refrigerator leaking water from freezer compartment into fresh food compartment. Upon inspection unit was dripping. Found ice buildup in freezer base liner. Removed ice and accessed evaporator cover and drip pan. Found unit is having a drain tube blockage issue. The evaporator cover is deteriorating and rusting. Rust fragments have fallen on evaporator and into the drain pan and tube. The drain tube is foamed in and can?t be removed for cleaning. Rust debris have clogged the tube throughout and will continue to cause issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kyle, TX 78640
Robert
Job Details: 11/02/2021
Arrived on call for complaint of not making ice . Found the ice maker working properly. Checked water flow. Error could not be duplicate.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78726
David Z
Job Details: 11/02/2021
"Arrived on site to diagnose microwave that is not heating and throwing inverter error. Ran unit and could hear abnormal noise coming from inverter area, and no heating being done. Removed wave guide covers to check mag tip and wave guides and found lower wave guide cover has a good sized melted spot almost burned through. Checked guide with mirror and saw what looked like consistent arcing, and discoloration In the guide.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF9A
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived on site for refrigerator shooting water straight out when dispensing. Found customer was using cup with not a large enough opening and when pressing paddle water was not hitting cup. Found water spout correct. Shown customer how to dispense water . Unit tested good, no water leaks detected during service."
We serviced a
GE DISHWASHER
Model GLDT690T00BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived on site for dishwasher not cleaning dishes and rust developing in unit. Inspected unit and work area and found major rust buildup from both upper and lower racks. Due to normal wear and tear. Performed diagnostics mode and tested operation. Found wash motor not activating. Measured voltage to motor and found getting 120 volts. Found failed motor due to normal wear and tear. Found heater circuit opened. Measured resistance on heater and found failed, due to normal wear and tear. Found upper rack discontinued and no longer available. S ; ordrng 1 WD05X10008 (heating element) and 1 WD26X10050 (motor asm) and 1 WD28X10190 (lower rack) and 1 WD28X10286/(upper rack asm)"
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Austin, TX 78734
David Z
Job Details: 11/02/2021
"Arrived on site to diagnose dishwasher leaking water when in use. Ran unit and found a leaking coming from the back. Moved unit out and traced the leak to the heater, and found it is running out from the heater seal. Tried tightening nut, but this did not stop the leak. Unit needs a new heater to resolve. ordrng 1 WPW10082892 (Heater)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/02/2021
Arrived on site for AIG WASHER WILL NOT COMPLETE THE CYCLE. Placed in diagnostics and no error codes came on. Ran through auto diagnostics and all cycles completed without issue. Ran manual high speed spin and washer is level and spun at highest rpm for thirty seconds without issue. Ran manual agitation and agitated as designed. Customer stated when she tries to pause the load it wouldnt pause and unlock the lid. We placed the washer in a quick wash and we were able to pause and open lid. Customer stated shes tried running clean washer with affresh cycle and the tablet never dissolves and it doesnt seem to run in this cycle. She supplied an affresh tablet and we placed it in the clean with affresh cycle and it began cleaning with affresh as designed. Tablet had dissolved as we watched it start and it is cleaning. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Round Rock, TX 78681
David S
Job Details: 11/02/2021
Arrived on site for microwave not heating. I inspected the unit and work area. I found the right side interlock not engaging all the way. I found the interlock not installed properly. I reinstalled the interlock properly. I tested the unit and found it working as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 11/02/2021
"Arrived on site for door issues. Added grease to door hinges tested door operation working as designed,repaired side door panel."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Cedar Park, TX 78613
Kayman
Job Details: 11/02/2021
Arrived onsite for cooktop with burners not igniting. Upon inspection I found the center burner intermittently not igniting. I found the igniter sparking downward mostly. I found the finish on the burner cap wearing off. I am ordering the cap kit for the repair. Office to R/S due to part availability. ; ordrng 1 W10833886 (Cap kit) and 1 W10811599 (Burner head center) and 1 W10852959 (Ignitor)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of error code and unit not completing cycles, found f8e1 error code. Ran diagnostic test cycle found no cold water entering unit, found kink in cold water hose, I adjusted the hose, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and it is operating just not heating. I found the element cutoff was burnt/shorted and melted the wires again. Also found the fuse, thermostats, and element were bad. I removed and replaced the element, cutoffs, fuse (from van stock-WP3392519) and thermostat and re-wired the harness at the element cutoff and retested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
David Z
Job Details: 11/02/2021
Arrived on site to diagnose dishwasher that was not running the lower spray arm. Customer had tested spray arm and seen water coming out the sides. Replaced with new power spray arm. Ran unit in diagnostic and verified it is running in step 6 as designed. Advised to follow up if dishes are not getting cleaned at this point. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78751
Jacob
Job Details: 11/02/2021
Arrived onsite for unit shaking. Put unit in drain and spin with nothing in it and unit was shaking. Unit needed to be re leveled as the unit in a metal pan. Was able to get the unit to shake less from how the unit was sitting. but the unit is in a big metal drip pan. Spoke with tenants about loading procedures to help with the shake issue. Called tech line. Reported issues and what was done to fix the unit. Said that the big metal drip pan can cause the issue of the unit shake more than usual because the pan may not be flat or secure as the floor would be. Spoke with Chris got sr#7732139439. No leaks at this time. Job complete