We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Manchaca, TX 78652
Kevin
Job Details: 07/24/2023
"Arrived on site and found ice is not dispensing, found all metal teeth on bottom of ice bin coupling are broken off. After replacing ice bin it is dispensing again. If issue happens again will need to bring back chute, coupling, and ice bin"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Austin, TX 78737
Kevin
Job Details: 07/24/2023
"Arrived on site and inspected refrigerator and found installers did not level refrigerator or refrigerator doors. Drip tray for water and ice dispenser Will not Stay in place. There is no clips on the bottom or any other physical attachment. Used Permagum to keep it in place, This will work until whirlpool creates a better solution. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model Jb36nxfxre00
Near Spicewood, TX 78669
Kevin
Job Details: 07/24/2023
Arrived on site and confirmed heating element is good send multiple pictures and videos to service management thread. On test 12 did not find voltage from control board to heating element. Replaced it and there is no change still no voltage. Attempted to speak with tech line on site But they did not answer. Spoke with tech line later on that evening and found because refrigerator was defrosted and interior temperature was above 60? refrigerator will not turn on heating element. Either refrigerator is not working properly or it will need freezer thermistor.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78732
Kevin
Job Details: 07/24/2023
"Arrived on site and found microwave is not heating again, disassembled microwave and replaced magnetron again and it is heating again, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78717
Kimo
Job Details: 07/24/2023
Arrived onsite for a dryer that is experiencing long dry times. Upon inspection I found that the unit had poor airflow. Upon further inspection I found that the vent tube was full of lint I cleaned it up and the tested the unit again and found that the air flow didnt improve but the unit is heating and tumbling as normal. I suggested to the customer to have a vent cleaning company come out and at the very least check her vents to see where the air restriction is that is causing this issue
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78750
Kimo
Job Details: 07/24/2023
Arrived onsite to adjust a DW in the cabinet. Upon arrival I adjusted the unit to have it set as flush as I could for the customer and found the customer satisfied with it now job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78750
Kimo
Job Details: 07/24/2023
"Arrived onsite for a refrigerator that is making a loud no when you open the door. Upon inspection I found that this noise was coming from the damper. I am ordering the damper and setting return for the 01/31/23 cx wants the right door gasket replaced but we can run without it if necessary ; ordrng 1 WPW10479155 (CONTROL) and 1 W10407212 (GASKET-DOOR,)"
We serviced a
WHIRLPOOL WASHER
Model MVW6500MWO
Near Austin, TX 78726
Kimo
Job Details: 07/24/2023
"Arrived onsite for a washer that is making a grinding noise when in use. Upon inspection I would t( the unit would make a grinding/clicking noise when starting the spin cycle. I am ordering the gearcase, cam and actuator and setting return on 07/31/23; ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM) and 1 W11481722 (ACTUATOR)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78681
Kimo
Job Details: 07/24/2023
"Arrived onsite for a dryer that is not heating. Upon arrival I tested the heating element, the t-fuse, all thermistors and checked for proper voltage at the wall. After all of that I found that the unit was miss wired. I corrected the wiring and tested the unit/and found unit operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2023
"Arrived on site to inspect range oven door loose. Upon further inspection, I found the oven door basically falling apart as several screws were loose on the frame. I removed the door and removed the top trim to remove other glass and tightened all screws on the door and reassembled. Placed the door back on the range and tested operation. Unit is operating as designed. I found the model/serial placard is missing the numbers (photo), but the customer provided the registration paperwork that had the correct M/S on it (photo). No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2023
"Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, the customer advised that when they open the unit door fully, it makes a popping noise and demonstrated for me. I found that the toeplate had been installed backwards (photo). I removed the toeplate and re-installed it correctly and tested. The unit is operating as designed with no error codes present. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the inlet valve and pulley shield and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2023
"Arrived on site to inspect dishwasher normal cycle selection not working. Upon further inspection, I tested the control panel and found the Normal and Express Wash keys arent responding. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I removed the outer door panel and found moisture on the control panel UI under the Normal key and then found the vent gasket is sagging causing moisture to escape and get into the UI (photos). I advised the customer of my findings. I removed and replaced the vent assembly and control assembly and verified normal key functions. Retested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the manifold; however, upon arrival, I found that the part I was sent with was the incorrect part. I researched the part and found previous tech ordered the correct part number, but the incorrect part was shipped. I notified the office (SR) and I am re-ordering the manifold and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11043539 (5 burner manifold) and 1 CNOTE (RETURNING TECH TO INSPECT 5 BURNER MANIFOLD)"
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Andice, TX 78628
Lou
Job Details: 07/24/2023
"Arrived on site to inspect venthood not working. Upon further inspection, I found the unit not wired (photo). Cycled power to the unit and re-wired the unit and cycled power again and tested. Unit continues to fail. I disassembled the covers and found the control not connected to the power properly. Reconnected and tested and unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. Job completed. No one available to sign for receipt/new build."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Matthew
Job Details: 07/24/2023
Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found evaporator incased in ice. Ran diagnostics and found defrost sensor reading OL. Ran forced defrost and heater did energize. Thawed and found heater energized and pulling 1.3 amp (which is good) draw on heater. Defrost sensor reading 11.35 k ohms (about 20 degrees). Called tech line for assistance. Spoke to Kirt-SR#7736931153. Confirmed heater and thermistor are in spec. Disconnect thermistor harness and reconnected and not diagnostic showing pass. Tech recommends Ordering heater that includes harness assembly. Appears harness may have loose connection in harness. Ordering heater. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Matthew
Job Details: 07/24/2023
"Arrived onsite for left rear burner not igniting. Upon arrival inspected unit. To replace igniter the cooktop needs to be lifted. Attempted to remove screws on burner heads and screws are brittle. Attempted and screw broke. If screws continue to break, both burners and orifice holders will need to be replaced. Will need approval for all replacements screws, burners and orifice holders, as well as the igniter. Will need AUTHO. Office to reschedule ; ordrng 5 WP3368921 (Screws)s and 1 WPW10406878 (LF burner) and 2 WPW10406243 (LR/RR burners)s and 1 WPW10406243 (RF burner) and 1 WPW10336094 (Center burner) and 1 W11230935 (LF orifice) and 1 W10643269 (LR orifice) and 1 W10643270 (RF orifice) and 1 W10643271 (RR orifice) and 1 W10643272 (Center orifice) and 1 NeedsAUTHO (Needs AUTHO)"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78704
Matthew
Job Details: 07/24/2023
Arrived onsite for check lint light staying on. Upon arrival inspected unit. Found led indicator responding normal. Notified customer that this is a reminder light. It is on until the door is opened then shuts off assuming you checked the lint trap. There is no actual switch or sensor that knows if the lint was removed but will illuminate as a reminder before each load. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHWZ600TW02
Near Austin, TX 78704
Matthew
Job Details: 07/24/2023
"Arrived onsite for unit not draining. Upon arrival inspected unit. Found pump to be accessible from the front. Found filter clogged and debris stuck not allowing pump to engage. Removed debris and tested. Unit is now functioning properly. If symptoms persist, recommend replacing drain pump. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78722
Matthew
Job Details: 07/24/2023
Arrived onsite for freezer door not sealing properly. Upon arrival inspected unit. Found door frozen shut. Noticed that the right side was gapped. Ice has formed and will need to be manually thawed. Notified customer to place towels down for water. Bringing rail and bracket. Set for the 28TH. ; ordrng 1 WPW10330995 (Bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lago Vista, TX 78645
Maurice R
Job Details: 07/24/2023
"Arrived onsite for refrigerator that was freezing the upper shelf. On inspection The FC was -4? the Rc was 29? gain access to the damper and it was open. Replaced the damper, after the new damper was installed the damper was closed. Once the doors were closed the damper reopened and cold air was coming out. I turn the rc to setting 1 and fc to setting 3. The customer will call if the items on the top shelf keep freezing. Go back with control board and thermistor. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78645
Maurice R
Job Details: 07/24/2023
Arrived onsite for door with rust on it. On inspection the rust is around the steam vent. Pulled the door cover out and it was the wrong one. Ordering the correct door cover W11416371. Office to reschedule when the part arrives. ; ordrng 1 W11416371 (Door panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Leander, TX 78641
Maurice R
Job Details: 07/24/2023
Arrived onsite for lights not working. On inspection found that the lights that I have are for the main dome light. The lights that are out are on the side of the refrigerator. Ordering the correct lights W10876365. ; ordrng 2 W10876365 (Side lights)s
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Paul
Job Details: 07/24/2023
Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the module and the cracked cooktop. I configured the cooktop and tested it. All burners are working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/24/2023
"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed noise complaint and disassembled dryer. Found rollers had failed on left side and used repair kit and sound pads to repair dryer, found noise gone and u it working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Killeen, TX 76549
Tyler
Job Details: 07/24/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed failure and found thermostat on exhaust blower had failed and shorted. Replaced fuse and used pressure tests kit and found no vent clogs. Dryer is working as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Harker Heights, TX 76548
Tyler
Job Details: 07/24/2023
Arrived on site for dryer not drying. Upon arrival found stable 240v connection. Tested dryer temps and found unit average 140.3 degrees. Found with pressure device that vent of home has a minor clog preventing airflow and causing heat build up. Informed customer they would need a dryer vent cleaning to prevent further issues and resolve dry times. Also found vent outside missing protective cover and possibly allowing creators into vent from the roof. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Nolanville, TX 76559
Tyler
Job Details: 07/24/2023
Arrived on site for refrigerator leaking water. Upon arrival confirmed water leak. Found water trails on dispenser door and traced trails back to the ice maker in rc. Found it over filling during tests and water pouring into ice bucket. Replaced valve and tested unit. Found ice maker no longer over filling and unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belton, TX 76513
Tyler
Job Details: 07/24/2023
"Arrived on site for washer tripping breaker at random. Found outlet power at 122.5vac from L1-N, 122.5 from L1-ground, and 0.031vac from N-ground. Found pump at 20.2ohms, motor windings both at 5.0ohms, actuator at 2.5kohms. Tested washer with laundry on normal wash cycle for an hr and found amp draw never went past 8amps. Called techline and reported findings Sr# 7736926720. Was instructed to have customer call breaker manufacturers to resolve breaker tripping (1-800-386-1911 Eaton elec, 1-800-782-8061 GE, 1-888-778-2733/1-888-SQUARED SCHNEIDER AND SQUARE D electric, 1-800-333-7421 Siemens electric.) No leaks observed and washer working as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Tyler
Job Details: 07/24/2023
Arrived on site for refrigerator making a loud noise and not dispensing ice. Upon arrival confirmed complaint and found auger motor broken and not rotating auger and humming loudly. Replaced auger motor and tested dispenser. Found noise gone and unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Temple, TX 76501
Tyler
Job Details: 07/24/2023
Arrived on site for range not allowing oven to heat properly.upon arrival confirmed failure and found f1e0 in diagnostics. Found control board failing and needing to be replaced. Will need office to reschedule once availability of control is known W11620481.; ordrng 1 W11620481 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Round Rock, TX 78664
Vincent
Job Details: 07/24/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was not heating. Found a bad heating element. Replaced element and suggested the customer to get a vent company to check the vent flow. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Pflugerville, TX 78660
Vincent
Job Details: 07/24/2023
"Arrived on site for dryer, inspected unit in work area. Customers complaint was making some noises. Found a bad roller and replaced it. Tested unit and its now operating as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Vincent
Job Details: 07/24/2023
"Arrived on site to install parts previously diagnosed. Installed new tub, basket, cabinet and gear case. Tested unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pflugerville, TX 78660
Vincent
Job Details: 07/24/2023
"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave clicking when the microwave door is open. Im ordering the interlocks, UI and the inverter. Office to schedule when all parts are available. ; ordrng 1 W11033422 (Interlock) and 1 W11600321 (Panel) and 1 W11578579 (Inverter)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, TX 78634
Vincent
Job Details: 07/24/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was door gasket was frayed. Replaced door gasket and instructed the customer to allow 6hrs to allow to dry before use."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 07/24/2023
Arrived on site to test unit for not washing properly. Found wash motor not engaging. Verified voltage to wash motor but not responding. Replaced faulty sump assembly and unit now completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 07/24/2023
"Arrived on site to test unit for upper oven latch engaging on its own, light not working properly and unable to heat. Found no issues with harness. Replaced faulty control, tested unit to 350 with no issues. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Johnson City, TX 78636
Andrew
Job Details: 07/24/2023
Arrived on site to test unit for no ice production. Ice maker completed diagnostics and called for water but not filling. Found valve not open. Advised owner installation company needs to return to pull built in out and turn water on. Job complete.
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS01
Near Blanco, TX 78606
Andrew
Job Details: 07/24/2023
Arrived on site to test unit for burners not igniting properly. Found unit working as designed on arrival. Took unit apart and found no signs of damaged wiring or loose connections. Called Techline and no further recommendations at this time. No leaks detected. Job complete. SR#7736925590
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Blanco, TX 78606
Andrew
Job Details: 07/24/2023
Arrived on site to test unit for little/no ice production. Unit completed service tested 120. No obstructions in fill tube. Ice maker filled properly. Ice maker fan working and running. Temps are correct. Replaced ice maker and advised to monitor. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Andrew
Job Details: 07/24/2023
Arrived on site to test unit for cooktop surface light not turning off. Replaced control for faulty relay. Unit is now working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/24/2023
"Arrived on site to test unit for control panel error, tested unit found F1E0 error code, controls and user interface was replaced recently, called tech line to diagnose further, per tech line blower fan and control need to be replaced SR#7736930844, ordering blowers, rescheduling 7/31 customer want PM appointment ; ordrng 2 W11598119 (Blower)s"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Dripping Springs, TX 78620
Andrey
Job Details: 07/24/2023
"Arrived on site to replace previously diagnosed griddle control and start button, some of the screws are stripped on the knob trim but was able to use a different bid to remove them, replaced parts and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Driftwood, TX 78619
Andrey
Job Details: 07/24/2023
"Arrived on site to test unit for rattling noise, tested unit found right door rubbing against bottom panel, noticed that the panel was not installed properly, secured panel properly and tested, unit is now functioning as designed, job completed"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Wimberley, TX 78676
Andrey
Job Details: 07/24/2023
"Arrived on site to test unit for noise issue and oven not cooling off, tested unit found fan making a rattling noise and as soon as the unit gets power, it starts to heat, also light is not coming off in the oven inspected switch and found latch switch rivets is not holding switch in place properly, replaced control and blower, ordering latch and console, office to reschedule ; ordrng 1 W11093258 (Console) and 1 W10883049 (Door latch)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Wimberley, TX 78676
Andrey
Job Details: 07/24/2023
"Arrived on site to test unit for dryer not staying on, customer stated that the power button is not turning on all the time and she has to reset breaker to get it to work, tested unit found F2E1 error, stuck key will need to replace console to fix issue, ordered console office to reschedule ; ordrng 1 W11413567 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 07/24/2023
"Arrived on site to replace previously diagnosed front panel, replaced panel ran diagnostics test and did not find any leaks, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Salado, TX 76571
David Z
Job Details: 07/24/2023
Arrived on site to follow up on washer not draining. On arrival found the unit was full of water. I checked the drain pump harness and found the wire strands had broken off at the wire nut. I removed damaged wiring and used some solder seals to create a stronger connection. I tested the unit and verified all working as designed. Advised if wires fail in any other spot we need to replace the harness. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Salado, TX 76571
David Z
Job Details: 07/24/2023
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Checked errors and found F4E3, F7E1, for wash motor error and no heat. Ran unit and found wash motor dead, no response. Replaced sump and motor assembly and verified all working as designed, no water leaks. Repair completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Georgetown, TX 78626
David Z
Job Details: 07/24/2023
"Arrived on site to diagnose dryer that was not heating or starting. On arrival found unit dead. I checked power and found none present at the unit. Checked breaker which didn't appear tripped, but I reset again. Tested dryer and found it does kick on and dry. Didn't see any sagging on the heating element causing a short. Advised customer of issues with newer GFCI breakers and appliances causing nuisance issues. Unit working as designed with correct wiring. Advised to follow up with builder if issue keeps repeating. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
David Z
Job Details: 07/24/2023
Arrived on site to diagnose dishwasher that had missing wheels. Found upper rack had 2 tracks with wheels broken off. Replaced 2 wheel assemblers and verified proper function. Repair completed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Georgetown, TX 78633
David Z
Job Details: 07/24/2023
Arrived on site to diagnose dishwasher that had stripped feet. On arrival spoke with customer who said this has already been fixed and does not need repairs. Unit working as designed. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 07/24/2023
"KBFN502ESS02 Arrived to inspect cooling issue. The evaporator had frozen and I inspected the evaporator. The defrost thermistor showed 7.95 Kohm and was well within specifications. I found the RC thermistor had dismounted from the housing and was laying against the evaporator, causing thermal misread and creating the temperature and frosting issues. I removed ice form the evaporator and corrected thermistor position. Operational test good, no leaks observed during service. Warranty applied."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Meadowlakes, TX 78654
Gerry C
Job Details: 07/24/2023
"KDTM704KPS1 Arrived to install previously diagnosed and ordered part. I found the sump assembly had failed and the diverter was broken, causing the leak. I removed and replaced the disposal and trim piece and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/24/2023
"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, dye drier and service port. I vacuumed the system and then monitored for an additional 15 minutes. Noting no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit started cooling as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Crawford, TX 76638
Jonathan M
Job Details: 07/24/2023
"Arrived on site for a refrigerator that is not dispensing water or ice. Inspected unit and work area. The customer advised that the unit does dispense ice, but it does not dispense water regardless of what you do. Attempted to run the water dispenser and found no activity coming from the refrigerator at all. checked the user interface and found all connections working. Gained access to the water valve and found one of the connectors not fully seated on the water valve. Seated the connector onto the water valve and test the unit again. The unit began to dispense water as designed. Reassembled the unit and the unit is now working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Jonesboro, TX 76538
Jonathan M
Job Details: 07/24/2023
"Arrived on site for a washing machine that is completing cycles, but is not washing well. Inspected unit and work area. The customer advised that the unit will make it through a wash but the clothes are not coming out clean. She also advised the unit is making sounds that it has never made before. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found weird noises coming from the agitator during agitation and spin. Found the agitator extremely loose. Removed the agitator and checked the basket. Found the basket wobbling from side to side, indicating a stripped hub assembly. Replaced the hub assembly and reassembled the unit. I ran the unit through diagnostics testing and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/24/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and ran the unit through diagnostics. I checked temperature in the freezer and from the freezer sitting at 1?F. Found all components tests pass except for the icemaker error codes. The unit flashed an E5 indicating a bad icemaker thermistor. I was able to run a harvest test and diagnostics and have the unit complete the harvest. I am ordering the icemaker for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78723
Matthew
Job Details: 07/18/2023
"Arrived onsite to replace harness and thermistors. Recorded readings prior to cycle. Recorded 8.52 k ohms/44.4 k ohms. For thermistors. Replaced parts. Ran full cycle on towels, high heat and more dry setting. Allowed to complete however customer was not satisfied with results. Towels have the very slightest dampness. Called tech line for assistance. SR#7736783517. Tech stated all checks show unit is in spec and functioning as designed. If the load needs more time 5-10 minutes, a timed dry cycle can be used. Customer can select various cycles to reach desired dryness. Tech stated unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78628
David Z
Job Details: 07/18/2023
Arrived on site to replace console to resolve light/ unresponsive UI. Replaced console and resecured light connector on control. Tested unit and verified all proper operation. Repair completed.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Austin, TX 78751
Matthew
Job Details: 07/18/2023
Arrived onsite for unit not powering on. Upon arrival inspected unit. Unit was unplugged. Powered unit and unit powered on. Tested and unit started and heated properly. Could not duplicate any issue. No error codes at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
Arrived onsite for a DW that is not washing dishes. Upon in i found that the unit would not run. I replaced the sump&motor and tested the unit and found unit operating as designed and found no leaks after repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchaca, TX 78652
Wesley
Job Details: 07/18/2023
Arrived onsite and found unit operating with failed control. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Kevin
Job Details: 07/18/2023
"Arrived on site and inspected microwave and found customer still experiencing microwave door not closing properly, interior light will not turn off and microwave will not start. Found door hinges are making contact with cabinet when microwave door closes. Used a Dremel tool to add A small channel directly beneath hinge to allow space for hinge to close. After adjustment door is now closing properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
Arrived onsite for a range that will not turn off when in bake. Upon inspection I found that the buttons on the control would not respond to to touch I also checked that harness and found that it was good. I connected Lashawnda at whirlpool safety and tolled he about what I found and was given the go ahead to replace the control and was given a p&l but their system was updating at the time but she did notate the p&l in service patch when their system is back up. I replaced the control and tested the unit and found unit operating as designed. Ref # 7736791785
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Elgin, TX 78621
Joe Z
Job Details: 07/18/2023
"Arrived on site for unit not spinning, upon arrival inspected unit and found tub loose. Found the recently installed hub has fail. Need to replace hub. Replaced hub and rest unit. Unit is operating as designed. No leaks present at this time. Please cover under appliance express warranty"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near New Braunfels, TX 78130
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case causing excessive movement in the shaft do the excessive movement slider and rotor interlocking teeth are grinder off, will need to replace gear case, clutch, rotor and slider to fix issue, did not get approved for repair from warranty company, customer to call warranty to find a resolution, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78747
Luis
Job Details: 07/18/2023
"Arrived on site for a failed compressor. Removed defective compressor installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for no ice production, tested unit found ice bin is full, customer stated that it makes ice really slow, explained to customer how the ice maker works and if the feeler arm is touching a pile of ice the production stops, also customer stated to ice does not dispense properly, advised customer to use smaller cup and make sure that it is pressing against paddle properly, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDB10
Near Seguin, TX 78155
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for gasket falling out, tested unit found RC and FC gasket has popped out in multiple places, removed gaskets and added sealant from car stock, installed gaskets back into place, gaskets are sealing good, advised customer to open and close door lightly to allow sealant to dry, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Del Valle, TX 78617
Joe Z
Job Details: 07/18/2023
Arrived on site for not making ice. Upon arrival inspected unit and found an ice cube was stuck between ice tray and housing. Cleared cube and unit harvested ice in tray then call for water was made. Unit is operating as des. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Seguin, TX 78155
Andrey
Job Details: 07/18/2023
"Arrived on site to replace previously diagnosed handle, replaced handle, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdhz04
Near Austin, TX 78737
Luis
Job Details: 07/18/2023
"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hutto, TX 78634
Gerry C
Job Details: 07/18/2023
"WTW8127LC1 Arrived to install previously diagnosed and ordered parts. I tested the unit prior to gear case R/R and found it had the old style tub ring, known to cause intermittent water to be found at the front left corner of the machine. I removed and replaced the tub ring and tested through multiple conditions, including manual softener dispense and could not recreated the issue. I centered the basket assembly and calibrated. Operational test good, no leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bertram, TX 78605
Vincent
Job Details: 07/18/2023
Arrived on site to install parts ordered by previous tech. Installed harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Killeen, TX 76549
Tyler
Job Details: 07/18/2023
Arrived on site for dishwasher that ui panel would only blink and not start. Upon arrival confirmed failure and found unit couldnt enter diagnostics. Found ui panel receiving proper voltage. Replaced ui panel and found functionality to panel restored. Tested u it and found no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Round Rock, TX 78665
Gerry C
Job Details: 07/18/2023
"MED7230HW3 Arrived to inspect vibration. I verified the issue and found the new cover plate, at the lower left of the bulkhead, just above the upper right of the blower housing, was too close and vibrating against the housing. I corrected the mounting position and tested. Operational test good, septeam dryer, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KREC300ESS04
Near Hutto, TX 78634
Gerry C
Job Details: 07/18/2023
"KREC300ESS04 Arrived to inspect FC door difficult to close. I found the upper drawer slides required lubrication, as the upper drawer was preventing closure of the FC door assembly, without pressing on the door. After correcting the slide issue, the unit operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Austin, TX 78745
Wesley
Job Details: 07/18/2023
Arrived onsite and tested unit for drain issue. Unit is operating properly with no drain issues and no error codes. All checks good. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Austin, TX 78701
Wesley
Job Details: 07/18/2023
Arrived onsite and found unit operating with failed lower or latch. Repaired but installing new latch. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near New Braunfels, TX 78130
Kevin
Job Details: 07/18/2023
"Arrived on site and found washer is getting power but control is unresponsive, replaced control and ran a calibration cycle and then an automatic test cycle and they both passed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Lorena, TX 76655
Jonathan M
Job Details: 07/18/2023
"Arrived on site for a dryer that is not level and is leaving lint on the clothes intermittently. Inspected unit and work area. Did confirm the customers complaint and found that the top had not been installed correctly on this unit and was off-center leaning to the left. Fixed the top to be even with the cabinet. tested the unit and found the dryer operating as normal. The customer advised that sometimes when they open the door, they have lint that will come out of the dryer. They asked if there was supposed to be some sort of felt liner somewhere to help catch more than lint. I did explain to the customer that their dryer was set up properly and that lint inside of the dryer could indicate an issue with airflow. did find that the dryer had a huge loop and did explain to the customer that they may want to shorten their vent hose going into the wall. I tested the unit and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Wesley
Job Details: 07/18/2023
Arrived onsite and found unit operating without water dispensing or ice. Diagnosed pinched supply hose. Corrected issue. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78757
Matthew
Job Details: 07/18/2023
Arrived onsite for unit not cooling properly. Inspected unit and found evaporator covered in frost buildup. Ran diagnostics and heater did energize. Lower section of evaporator had been defrosting. Checked control and found faulty control per service pointer. Replaced control and UI. Unit is now functioning properly. Used parts W11546609 and W11203289 from call 384887. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
Arrived onsite for a range that is tripping the breaker. Upon inspection I found that the harness was pinched and shorting out on the chassis. I am ordering the harness and scheduled for the 07/27/23; ordrng 1 W11628776 (HARNS-WIRE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Kevin
Job Details: 07/18/2023
Arrived on site and inspected refrigerator and found door wiring has failed. A new freezer door will be needed to correct refrigerator issue.; ordrng 1 LW11037733 (Door stainless)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Kimo
Job Details: 07/18/2023
"Arrived onsite for a dryer that is not heating. Upon inspection I found that the unit would,not heat. Upon further inspection I found that the gas was turned off,I turned the gas back on me tested the unit and found the unit operating as designed. No leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to inspect dishwasher with the error code F8E4. Upon further inspection an obstruction was found in the dishwasher blocking the water flow inside of the unit. Water was also found in the drip pan and on the float switch below the unit. Cleaned the water out, removed the obstruction and placed the unit into diagnostics to test and found that the error code cleared. Inspected the unit further and dishwasher is operating as designed with no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Hutto, TX 78634
Gerry C
Job Details: 07/18/2023
"WED5010LW1 Arrived to inspect no power. I tested at the outlet and found both legs were 0 VAC. The breaker had tripped and upon resetting, the unit operated as designed, both heating and cycling were present and as expected. I found no issues with the units amp draw and the wiring at the terminal block was correct as well. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Paul
Job Details: 07/18/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and ran a icemaker harvest and fill. The valve sounds normal and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Maurice R
Job Details: 07/18/2023
Arrived onsite for ui on dishwasher not working. On inspection the display had 6GC displayed on it. The unit would not resp
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Andice, TX 78628
David Z
Job Details: 07/18/2023
"Arrived on site to diagnose cooktop that had issues lighting the larger burners. Removed burner caps and found them completely saturated in grease and oil, preventing the spark from being able to jump to the cap and light the burner. Advised the customer on proper usage and cleaning the burner heads and cap. Cleared off cap and head and was able to light burner easily. Adjusted flame height per customer request. Unit working as designed. Repair completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Georgetown, TX 78628
Lou
Job Details: 07/18/2023
"Arrived on site to inspect microwave door not closing. Upon further inspection, I found the built in microwave not installed correctly and not leveled. Customer had the correct installation mounts and I removed the new mounts and placed the correct mounts in the cabinets and reinstalled the unit. Tested the unit and it is operating as designed and is level. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78758
Kimo
Job Details: 07/18/2023
"Arrived onsite for a rang with no power upon arrival I found that the control was unresponsive but the unit had power I replaced the control and found no change the I installed the new fuse and found no change. I tested the furnace burners and found them operating but the left front burner incomplete I amended ordering the harness. Burner, and rescheduled for 07/26/23; ordrng 1 W11134603 (HARNS-WIRE) and 1 W11531755 (HARNS-WIRE) and 1 W11517959 (ELMNT-SURF)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 07/18/2023
"Arrived onsite for a dishwasher that beeps three times and starts draining the stops and starts it all over again. I powered the unit up and found it beeping and the UI changing to different selections on its own like the UI was shorting out. I checked the junction box and found proper polarity and 121VAC. I changed the UI and had the same results. I removed the outer door and disconnected all of the loads from the main control except the UI, powered it up, and it no longer did it. I connected one molex connector at a time until they were all connected and it was working as designed. I checked stored error codes and found a F9E2. I ran the service cycle and the unit completed the cycle and worked as designed. When I hung the outer door on the inner door and squeezed the two together to put the top screws in the door the unit started beeping and jumping between all the selections again. When I leaned the outer door out and away from the inner door it would stop. I inspected the harnesses and tried to move them around along with pressing on everything on the inner door and could not duplicate the problem. I pressed on the UI against the outer door and the unit would start acting up at times. I called techline and spoke with Rich SR# 7736888886. Rich advised replacing the harnesses and possibly the UI again. Im gonna order the harnesses and UI along with everything that mounts in the inner door. Ordering W11622490 console, W11611303 wire harness inner door, W11568793 wire harness main, W11412299 door latch, W11629911 main control, and W11412300 dispenser. Office to RS.; ordrng 1 W11622490 (Console) and 1 W11611303 (Wire harness inner door) and 1 W11568793 (Wire harness main) and 1 W11412299 (Door latch) and 1 W11629911 (Main control) and 1 W11412300 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burnet, TX 78611
Vincent
Job Details: 07/18/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not producing enough ice and water being warm from the dispenser. Tested the icemaker and found it harvesting properly and the incoming water was cold from dispenser. I replaced the icemaker to make sure its operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Del Valle, TX 78617
Joe Z
Job Details: 07/18/2023
"Arrived on site for making noise. Upon arrival, customer played video of noise. Customer states that it is intermittently happening and usually doesnt start happening until several minutes after cycle has begun. Test unit by running a normal cycle with no clothes and cannot duplicate. Ram normal cycle with wet clothes and still cannot duplicate. Contacted SW for assistance. Ordering parts along with 2 mana s weighed 2 hours; ordrng 1 W11519690 (Blower wheel) and 1 W11519731 (Motor) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Marion, TX 78124
Andrey
Job Details: 07/18/2023
"Arrived on site to test unit for excessive gas smell, tested unit found all components activating properly and no gas smell detected when unit is not being used, oven igniter is working properly and burner firs properly, home is a new build and unit did not go through initial burn off, advised customer that the smell are the factory oils inside unit burning off, after a few uses the smell should dissipate, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Maurice R
Job Details: 07/18/2023
Arrived onsite for cooktop not heating correctly. On inspection the burner on high did not get very hot. On further inspection found the outlet was only showing 123vac. Took the outlet out and saw where the neutral was where L2 should have been and L2 is where the white neutral should have been. Showed the customer that the outlet was missed wired. The customer will let the builder know because it is still in warranty.