Near Austin, TX 78754
Matthew
Job Details: 09/04/2020
FREEZER WHIRLPOOL WRS315SDHM01 "Arrived onsite for refrigerator freezing up in freezer section. During inspection found that ice chute has a gap running from left to right and was allowing air to enter the freezer and accumulate frost along the chute and door also freezing the door switch closed. Could not identify a replacement part in parts breakdown. Called tech line and chute is non replaceable, recommended replacing freezer door. Need to order entire freezer door. Ordering W11258444 (stainless door). SR#7728731570. Bringing padding on return visit just in case, did not hear any noise on this visit. ; ordrng 1 W11258444 (FREEZER DOOR)"
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested for ice amounts. Found ice maker overfilling causing ice cubes to stick together. Leveled unit and installed new ice maker. Tested operation and all tested good. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 09/04/2020
COOKTOP WHIRLPOOL KCGS356ESS "Arrived on site to diagnose a cooktop with improper flange sizes. Tested unit and found cooktop not converted for propane. Converted unit properly using conversion kit,and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of PF error code, found unit was plugged into an arc fault outlet, we plugged it into a different outlet, unit tested good."
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite for lights not lighting up on UI panel. Had customer reconnect the unit. Panel did light up. Unit was running but would only cycle to fill with water and keep draining unit. Would not make ice. Ordered part. Office to reschedule ; ordrng 1 W11034363 (cntrl-elec)
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived in site to install previous diagnosed parts. I gained access to the motor and pulley. I installed the new belt. I ran the unit through a diagnostics cycle, and found it operating as designed. No water leaks detected."
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDB9000CWS1 "Arrived onsite for unit not draining. Tested unit. Upon inspection. Replaced control board, also found that drain was clogged. Removed clog from drain. Tested unit. Unit test good. No leaks at this time.
Near Belton, TX 76513
Al
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace the main control.Disassembled, installed and reassembled.Job complete"
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to install previously diagnosed and ordered part. Due to the RC door gasket being badly shaped, I was to remove and replace it. I am reordering the correct part and office to schedule return service.; ordrng 1 W11229610 (gasket-dor FC BLACK) and 1 W11240749 (gasket-dor RC BLACK)"
Near Georgetown, TX 78628
Lou
Job Details: 09/04/2020
RANGE WHIRLPOOL GR556LRKS0 "Arrived on site to inspect range oven not heating. Upon further inspection, I attempted to place test the unit in Bake mode at 350 degrees and when I pressed start, the unit would not respond. I pressed several,other buttons on the keypad and the unit failed to respond. When I attempted to change the time and I pressed the change t button, nothing happened. I tested the cooktop and it operated as designed as it’s not controlled by the main control or console keypad.
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite and adjusted door alignment to correct door closure problem. Advised customer on repair. All checks good. No parts needed.
Near Elgin, TX 78621
Andy
Job Details: 09/04/2020
REFRIGERATOR GE CYE22TP2MDS1
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on job for complaints of fan running all the time. Ran diagnostics and found all functions working properly.
Near Waco, TX 76712
Jonathan M
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site for a dishwasher that has a cancel button that won’t work. Inspected unit and work area. Tested unit and all other buttons were functional. Cancel and drain was the only button that would not work. Replaced consul and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 09/04/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site to replace blower, replaced blower, tested unit, unit functioning correctly. Job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/04/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making enough ice. Called tech line and went through diagnostics and found that the bin thermistor ohmed out bad. Replaced bin thermistorComplete Sr# 7728728611
Near Granger, TX 76530
Andy
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer not operating. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec)
Near Austin, TX 78739
Kevin
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, uploaded one picture. Refrigerator will need to be disconnected from power and defrosted for36 to 48 hours before return visit. Customer has read and signed defrost waiver. ;
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
WASHER MAYTAG MHW3505FW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed drain pump and latch. No repairs are to be done at this time. No water leaks present at time of service.
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived onsite for dryer not tumbling. Tested unit and could hear motor but drum was not turning. Disassembled unit and found belt slipped from idler and was not allowing the drum to spin. Remounted belt, assembled unit and unit functioning properly. Job complete."
Near Austin, TX 78717
David S
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on sit o install previous diagnosed parts. I removed the broken oven door hinges and replaced new. I removed the microwave door and reseated the door properly. I tested both doors, and they are no working as designed. I spoke to the customer about letting the microwave door close on its own power to ensure a proper close. Job complete."
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived on site for refrigerator FC and RC not cooling properly. Tested and inspected unit and found ice buildup on evaporator due to not defrosting. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. ; ordrng 1 SEENOTE (RUN CC)
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not lights, upon inspection found the lightbulb out, replaced lightbulb and tested. No issues found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
RANGE GE JGBP25MEM5BS "Arrived on site for range oven gas smell and left front burner not lighting. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service. Advised customer not to use unit until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB16K1005 (BURNER HEAD) and 1 WB16K22 (burner,bake) and 1 WB29K10001 (brnr cap, med) and 1 WB2X9154 (IGNITER )"
Near Granite Shoals, TX 78654
Paul
Job Details: 09/04/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness. The new harness came with a new terminal block. Call complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MED5500FW0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage, cutoff tested good, thermal fuse tested good. Found bad heating element. Replaced heating element, tested unit, unit works good. Noticed venting leading to exterior is clogged. Recommended to customer venting needs cleaned before using unit to prevent damage.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit installed under the cooktop and not pushed in all the the cabinet space (photo). I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. Following the tech sheet for error F6E4, I removed and replaced the main control and tested the low speed blower voltage and got 124V. Checked the high speed and got the same voltage. Tested unit and it is operating as designed. Unit is in a new vacant home and will need to be connected to WiFi once it’s occupied. I placed the unit back in its space and attempted to get it to all the way in and was unable to. Appears the cooktop power cord is blocking the way. Job completed."
Near Manor, TX 78653
Matthew
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite to replace previously diagnosed parts. Replaced UI control, main control and diffuser. Tested unit and unit functioning properly. No leaks present at this time. Job complete."
Near Spring Branch, TX 78070
Richard
Job Details: 09/04/2020
RANGE WHIRLPOOL ISE630WS01 Arrived onsite for the oven control stuck in sabbath mode. Replaced control and oven tested good. Complete
Near Round Rock, TX 78681
Kayman
Job Details: 09/04/2020
OVEN JENN-AIR JJW2830IL00 Arrived onsite for dual wall oven with locked lower door and food stuck inside. I found the lower oven door latch in the lock position. I entered diagnostics and went to component activation and unlocked the latch. There were no stored error codes. I researched the tech sheet and it recommended inspecting the control for loose wire connections if none are present to replace the main control. The resident stated that they have had issues with past ovens upper oven heat venting and shorting out the controls. I replaced the lower oven main control and added a small buffer between the console and controls where I found some small gaps. I advised the resident to keep an eye on the unit and I explained how to go into component activation to manually unlock the doors so they won’t have food stuck inside. In the event of a call back please send both main controls and console for this unit. Job complete.
Near Austin, TX 78750
Kevin
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to test unit for refrigerator not cooling. Found fresh food evap frosted over unable to work on will need to be defrosted. Customer has read and signed defrost waiver. motor(W11087438)
Near Bertram, TX 78605
James
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and tested operation. Found control will not allow all test functions and is skipping steps and not running them correctly. Also found no voltage to freezer fan motor. Unit will need new control and evaporator fan to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10317076 (cntrl-elec)
Near Round Rock, TX 78681
Kayman
Job Details: 09/04/2020
WASHER MAYTAG MHW6630HC0 "Arrived onsite for washer not responding to power button only responding to control lock. I tested the wall outlet voltage and it tested between 120v and 125v. I removed the control panel and found the main wire connector not seated correctly and sitting at a slight angle. I re secured the connector and was able to put the unit into diagnostics. The unit showed no error codes so I ran a quick diagnostics cycle. All functions passed and the power button is now responding. I advised the customer to keep an eye on it and let us know if the issue returns. We will need to return with the ACU control, the UI console and door latch in the case of a call back. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to test unit for no operation. Found connection to heating element loose. Element tested good. Also found 120v on one leg but only 39v on the other. Showed customer and informed electrician needs to correct issue.
Near Temple, TX 76502
Al
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found the drain pump is defective, not allowing water to drain.Ordering the drain pump to complete the repair.Needs more work ; ordrng 1 W10876600 (DRAIN PUMP )"
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
OVEN KITCHENAID KEBS109BSS01 "Arrived in site for oven temperature rising slow. I inspected the unit and work area. I spoke to the customer and found out the oven gets to preheat temp but once they open the door and put food it takes longer for it to get back to temp, but it does get to temp. I inspected the door seal and found it flattened lol the way around. I corrected the door seal and pinched it back into shape. I ran a temp test on the unit and found it getting to temp and cycle like it’s designed too. I gained access to the controls and tested the bake and broil elements, both check good. I checked voltage to the unit and we are getting 240 volts across l1 and L2. I tested the relay while the unit was hot and found the relays cycling open and closed as designed. Unit is operating as designed. I spoke to the customer about reshaping that gasket once a month so that it keeps a good seal.
Near Austin, TX 78748
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for not washing, test unit found float in upright position, reset float, test unit, unit getting water, no leaks present at this time, job complete."
Near Temple, TX 76501
Al
Job Details: 09/04/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site and inspected dryer for unusual noises.Confirmed the complaint and found the blower wheel was stripped and seized on the motor.Chiseled the wheel off and removed and replaced both the motor and wheel.Customer advised the unit no longer makes the alert tone when powering on,off and end of cycle.Ordering the overlay to replace defective one on unit.Office to reschedule with customer.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11089306 (OVERLAY)"
Near Waco, TX 76710
Jonathan M
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is dispensing water and ice after the dispenser button is not pressed.is no longer pressed and has door not aligned. Inspected unit and work area. Adjusted the door to allow the door to swing in properly. Tested water and ice dispensers and unit was working as designed. The customer complained about the doors not aligning properly and being flush. I called tech line and spoke to Robert SR# 7728037612. He advised that the unit has to send voltage to the control that the dispenser was turned off so it can stop voltage to the water valve. Thus he said the customer can’t pull away the cup right away if they don’t want water dripping after they pull it away. In regards to the doors not aligning, he advised that the door are spray foam insulated and some doors are a little wider than others by millimeters. He advised so long as the doors sealed, there was no issue with the doors, only a cosmetic one, which was not
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that has no power. Inspected unit and work area. Removed terminal block cover and tested voltage. Found 122 V going from L1 to neutral, 122 V going from L2 to neutral but less than a volt going from L1 to L2. Checked continuity on the cord and found continuity but singe marks on the L1 prong. Advised the customer that he has an electrical issue and will need to get an electrician to fix his outlet or breaker. I also advised him he may want to change his power cord. Asked customer if he wanted to buy the door from me. He advised he was going to try and fix the outlet and see if the power cord still worked first. Unit is working as designed. Call complete."
Near Temple, TX 76502
Al
Job Details: 09/04/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and inspected dryer not heat.Confirmed the complaint and found the element was defective.Removed and replaced it and unit tested as designed.Customer did have an excessive amount of lint buildup inside the unit and was informed if the unit fails again for the lint, then customer will not be covered under warranty.Customer to contact service to correct issue.Job complete"
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
RANGE FRIGIDAIRE PLES389ECI "Arrived on site for customer complaint of left rear burner not working, found broken control valve, ordering control valve for left rear burner. ; ordrng 1 316441801 (control,elect dual) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
DISHWASHER FRIGIDAIRE PLD4375RFC2 "Arrived on site for customer complaint of unit filling with water when not in use, found failed valve, I replaced valve, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not closing correctly, drawer panel was noticeably bent out of shape on left side, ordering panel and sending autho to claims. Office to reschedule ; ordrng 1 W10861542 (PANEL)"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for a washer that shakes harshly during spin. Ms stated the unit bangs loudly in wash also. I found the unit way out of level. I found the suspension good. The unit is installed with the back legs in a water sump but the sump is not as large as the machine so the front legs are on the floor. They were installed with wood blocks under the rear legs to get them level and the washer came off the wood. I put the wood back under the rear leaks and leveled the washer. I tested the unit and it is working as designed. I advised the customer to possibly get a contractor out and see if something more permanent can be put under the rear legs to keep this from continuing to happen. There were no water leaks present at the time of service. Call complete.
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site and tested operation. Found oven would pre heat to 378 them drop to 332 and not heat again but just maintain lower temp going between 331 and 333. Unit will need new ui and control replaced at same time to correct software issue. Office to schedule return services. ; ordrng 1 W11333311 (UI)
Near Manchaca, TX 78652
Jacob
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for unit not lighting. Tested unit. Found that unit is not lighting. Customer is sure that light bulb was replaced. Replaced control board. Tested unit. Did not fix issue. Looked at light bulb. Saw that light bulb is burned out. Let customer know that bulb needs to be replaced once again with the correct appliance bulb for unit. No issues at this time. Job complete
Near Austin, TX 78736
Kevin
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to replace control panel and electric control from previous diagnosis. Replaced panel and electric control. Tested unit, unit works good. Job complete."
Near New Braunfels, TX 78132
Robert
Job Details: 09/04/2020
OVEN JENN-AIR JMW3430DP02 Arrived on job to replace console. After replacement test operation.
Near Austin, TX 78717
Tommy
Job Details: 09/04/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for oven not heating. Upon arrival found the bake element wasn’t getting voltage from the control. Checked broil broil tested good. Removed and replaced main control. Tested unit all tested good. Job Completed.
Near Austin, TX 78758
Wesley
Job Details: 09/04/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced the knob and the temp switch. Unit is now operating as designed.
Near Liberty Hill, TX 78642
James
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site and tested operation. Found vent hood bulb not lighting. Found proper voltage to socket but light not working. Installed new lamp base and found voltage on bulb side now. Found bulb has also failed and will need to be replaced. Instructed customer that the bulbs are not covered by warranty. Customer will get new bulb to replace failed bulb. Job complete
Near Austin, TX 78759
Paul
Job Details: 09/04/2020
TRASH COMPACTOR KITCHENAID KUCC151JSS0 Arrived onsite for a compactor to replace the previous diagnosed parts. I replaced the drive motor and tested the unit. The unit is working as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site to install new control. Found wrong color part in box and part has been previously installed and the control was defective. Will need to order part again. Office to schedule return service for expart; ordrng 1 W11256088 (cntrl-elec)
Near Kyle, TX 78640
Robert
Job Details: 09/04/2020
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of not drying. Found cutoff open. Replaced cutoff and test.
Near Smithville, TX 78957
Andy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator not cooling in RC of FC tested and inspected unit and found FC cooling properly and RC not cooling due to failed air damper and control. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11224256 (cntrl-elec) and 1 WPW10479155 (control DAMPER )
Near Round Rock, TX 78664
Kayman
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for scratched control panel on range. Replaced scratched panel and tested unit. Unit has no scratches and is heating as designed. Job complete.
Near Killeen, TX 76541
Tyler
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher that would not allow proper functionality of the user interface. After further inspection I found that even though the UI panel was receiving the full amount of power sometimes it would respond to you touching the buttons and other times it would give no response at all indicating that there was a short somewhere in the UI control. We will need to return with a new UI control panel to ensure that the unit can respond to user functionality choices. Office to reschedule due to parts being psp; ordrng 1 W11337647 (UI PANEL CONTROL)
Near Austin, TX 78701
Wesley
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and delivered left door to fix dented refrigerator. Unit is otherwise operating as designed. All checks good.
Near Georgetown, TX 78628
Al
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5100HW1 "Arrived on site and inspected dryer F2E2 and F2E1 error.Called Whirlpool Techline and spoke with KATHY SR#7728718432.She assisted me in repair, advising the F2E2 is communication error related to the ribbon cable not plugged into UI properly.I disassembled the unit and made sure the ribbon cable was seated properly.Ran a normal load and advised customer to contact if error code returns.Job complete"
Near Georgetown, TX 78628
Tyler
Job Details: 09/04/2020
DRYER WHIRLPOOL MED5840TW0 Rived on site for dryer that would not turn on. After ensuring that there is 240 V being supplied from the power outlet to the terminal block and timer oh then tested the two thermal fuses and high limit cutoffs on the back of the unit as well as the heating element and found that all of them had full continuity. I didn’t check the power supplied in sure that all the components are receiving the full 240 V and that is what I found at the motor although being supplied 240 V was broken due to an internal relay After completing repairs and retesting the unit I found that the unit was working as designed and heating well. Call complete
Near Austin, TX 78734
Richard
Job Details: 09/04/2020
ICE MACHINE KITCHENAID KUIO18NNZS1 Arrived onsite for the ice machine leaking water. During testing found that the water is leaking from the back of the ice machine from the liner which is unrepairable . Also found that the heating grid was broken as well.
Near Jonestown, TX 78645
Lou
Job Details: 09/04/2020
WARMING DRAWER KITCHENAID KEWS175SSS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the rails failing and having to order a new brewer due to the design of the rail, I removed and replaced the right rail and drawer and tested unit. Unit is operating as designed. Job completed"
Near Austin, TX 78703
Wesley
Job Details: 09/04/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite and found hinge brackets seized and caused door to snap. Removed old lid. Vacuumed glass. Advised customer that lid and hinge brackets and screws would be needed. ; ordrng 4 W11404293 (SCREWS)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Austin, TX 78734
Richard
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived onsite for the refrigerator ice maker not dispensing ice. Replaced water and ice pad and ice container and ice is dispensing good. All functions tested good complete
Near Austin, TX 78733
Jacob
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBRO36FTX03
Near Austin, TX 78739
Leonardo
Job Details: 09/04/2020
RANGE KITCHENAID KDRS467VSS04 "Arrived on site to replace hinges for unit door not closing, replaced both hinges, tested unit, unit door closing correctly, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not operating correctly, upon inspection found the oven igniting intermittently, replaced burner head and checked for any issues, no issues found. Checked oven for temps and found no issue. Whoosh sound was ignition. Complete"
Near Jonestown, TX 78645
Lou
Job Details: 09/04/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that the unit leaked water from the back that ran out the back of the cabinet/island and into to the living area. They advised a plumber was out and didn’t find anything and said it was the dishwasher that leaked. I placed the unit in diagnostics and tested and found no leaks. Unit is not connected to a softener and there’s no RO system under the sink. Customer also advised that they took the unit outside and ran it and it did not leak. I found where the drain hose connection after the side loop did not have a clamp on the rubber connector. Using a clamp from my van stock, I corrected it and placed the clamp on the hoses and retested. Again, the unit operated as designed with no leaks. I recommended that the customer take photos if the unit leaks again and try to get photos of where it’s possibly leaking if they’re able to. No leaks observed during service, job compl
Near Austin, TX 78759
David Z
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived on site to install new door and hinge to resolve noise when door was opening and closing. Installed new door and upper hinge. All is now working as designed. Call complete.
Near Austin, TX 78705
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on no frost on evaporator,removed compressor cover found traces of oil on filter drier,installed a new filter drier found broken cap tube ; used 1 W10896678 (COUPLER), and 1 W10896699 (COUPLER) from stock"
Near Austin, TX 78705
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site for cooling complaint. Unit working as designed
Near Leander, TX 78641
David S
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site to install previous diagnosed part. I gained access to the ice maker and removed the old ice maker. I found the ice maker over filled with ice and not dropping any more ice. I installed the new ice maker. It cycled and filled with water. No water leaks detected. Job complete.
Near Austin, TX 78759
Paul
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01
Near Austin, TX 78737
Kevin
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5000DW "Arrived on site to test unit for no heat. Tested unit found bad heating element, cutoff and thermal fuse. Replaced element, cutoff and thermal fuse. Tested unit, unit works good. Noticed the venting leading to exterior is clogged. Recommended to customer vent gets cleared before using again to prevent any damage. Also recommended customer reroute venting. Job complete."
Near Austin, TX 78705
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on let unit run,no frost forming on evaporator,removed compressor cover,pierced low side pressure reading -20. Installed a uv drier,unit would not hold vacuum,added refrigerant to find source of leak,found dye leaking out of liner at heat exchanger. Called tech support per tech support unit is unrepairable SR#7728719852; used 1 W10896679 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Liberty Hill, TX 78642
James
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. Found oven 13 degrees too hot. Found console had not saved previous calibration. Customer also stated the console is gaining time and will sometimes act as if buttons are being pressed when they are not at the oven. Unit will need new console to repair. Calibrated down 10 degrees and saved again. Office to schedule return services due to expart; ordrng 1 W11296171 (console)
Near Georgetown, TX 78628
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS03 Arrived on site for previously diagnosed Bad Orion board as well as other control units. Upon further testing in the unit I found that the Orion board was trying to start the compressor but the compressor itself would kick on. I tested voltage from the Orion board and found that it was sporadically fluctuating power. After speaking with CS and confirming the symptoms while on site and comparing it to prior situations with the same fridge we were able to find a narrow down that the compressor itself has been the cause of why we will need to return with a new oil this compressor as well as oil is gages lock ring kit to evaporators the access coupler and a non-UV dryer As well as a new Orion board; ordrng 1 UNKNOWN (OIL LESS GAUGES) and 1 UNKNOWN (LOCK RING KIT) and 1 UNKNOWN (SS TECH) and 1 UNKNOWN (WEIGHT FOR 2 HRS) and 1 W10913906 (coupler) and 1 W11099748 (evaporator (FC)) and 1 W11291123 (evaporator (RC)) and 1 W11393142 (OIL LESS COMPRESSOR ) and
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of error codes and unit not working, found error codes F6e2 f2e1 in diagnostic mode, found failed console, I replaced console, unit tested good."
Near Austin, TX 78739
Luis
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for door issues found door stop not installed correctly from manufacture,removed door installed stop correctly to bottom hinge assembly,reinstalled door tested door operation good."
Near Georgetown, TX 78628
Tyler
Job Details: 09/04/2020
WINE COOLER WHIRLPOOL WUW55X24DS0 "On site for wine cooler that was not getting cold. After arriving on site I found that the customer had already pulled the wine cooler out from the cut out that it was installed into it but Customer had stated that the unit had been plugged in for a full 48 hours prior to arrival but did not want to go to Cold. I observed that the front you I display was indicating an “HI” on both the upper and lower digital temperature display indicating temps in unit exceeded factory recommended settings. I checked voltage supply between power outlet and main control board, & compressor, as well as rest of unit. The outlet, main board and front ui were receiving proper supply of power but the main control wasn’t sending any power to the compressor or the condenser fan motor beneath the unit. I disconnected 5e starter/relay from compressor and it’s quick connect harness that is connected the the main control and tested the the main control supply directly through the
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Arrived on site for customer complaint of frost build up in freezer and fresh food not cooling, found evap cover and cover not making a good seal, I replaced cover and evap cover, defrost tested good. Added sealer to underneath side of air duct and return air."
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHB0 Arrived on site for dishwasher top rack stuck. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for unit not spraying, test unit found wash motor not coming on, need to order sump and motor, office to reschedule.; ordrng 1 W11085683 (SUMP AND MOTOR )"
Near Round Rock, TX 78681
Cliff
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Spoke with homeowner about issues they were having, and they informed me unit is not keeping time properly or responding to user input. Control panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11296171 (PANEL)"
Near Austin, TX 78702
Leonardo
Job Details: 09/04/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site to test unit for not heating to set temperature, tested unit, calibrated unit, average temp of the unit 356 degrees, job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBBL206EPA01 "Arrived on site for customer complaint of lights not working, found failed light module, I replaced module, unit tested good."
Near Austin, TX 78727
Wesley
Job Details: 09/04/2020
WASHER AMANA NTW4516FW2 Arrived onsite and found failed suspension. Repaired by replacing suspension. Unit is now operating as designed. Advised customer on repair. All checks good.
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of not heating. Tested voltage and found no L2 supply. Will need tp correct electrical supply.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site to diagnose a refrigerator that was not producing ice and LED lights failed to turn on when doors were opened. Tested all parts and components and found no error codes or malfunctioning parts. Also noted ice bin is full. Advised homeowner possible glitch in the system may have caused some parts and components not to operate, and since they power cycled the unit all has been fully operational. No repairs are needed at this time and no leaks were found at time of service."
Near The Hills, TX 78738
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator ice maker not dispensing ice very well. During testing found that that the ice in the ice container is frozen . Found that the ice door is not sealing properly causing warm air to mix with the cold air causing condensation in ice container also the ice door has mold on it as well. Also found that the ice maker could be possibly leaking. During testing could not find any water leaks. Tested ice maker fill tested and it tested good. Will need to replaced ice door and ice maker . Ordering parts and office to schedule ; ordrng 1 W11098702 (door-ice) and 1 W11109888 (ice-contnr)
Near Round Rock, TX 78664
Kayman
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher filling up with water after wash cycle is complete. Upon inspection I found a error code of F6E4 indicating a issue with the float switch or the drain hose. I did not see any wheeling from the valve goer diagnostics was complete. I found the resident has a RO system incorrectly ported to the drain hose port on the disposal creating back pressure which fills the unit over time. I advised the customer to have to RO system rerouted.
Near Spicewood, TX 78669
Richard
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for the dishwasher leaking. Replaced deflector and gasket and dishwasher tested fine and no leaks detected.. Complete
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2020
DRYER WHIRLPOOL WETLV27HW1 Arrived on job for complaints of noise. Found debris in blower housing. Removed and test noise level normal.
Near Austin, TX 78701
Jacob
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit not draining correctly. Tested unit. Unit test good. Got F5E4 Door error code. Erased code and flipped breaker to reset unit. Tested unit. Unit is functioning properly as designed. No leaks at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 09/04/2020
REFRIGERATOR MAYTAG MSS25C4MGZ03 "Arrived on site for customer complaint of no ice production, found ice maker failed in diagnostic mode, I replaced ice maker, unit tested good."
Near Georgetown, TX 78633
Tyler
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to repair previously diagnosed consul after installing the part and connecting to unit Wi-Fi to ensure that it would get the proper updates and not caused this issue or come back I was able to retest the unit and everything is now functioning as designed. Call complete
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the drawer shelf being badly warped, I removed and replaced the shelf and all 3 tracks and tested. Shelving is functioning properly. Also, customer says water is too warm coming from dispenser. I tested water from the dispenser and it read 70 degrees again. I tested the water at the kitchen faucet and it’s reading 86 degrees. I removed and replaced the reservoir and checked airflow into the RC section and it was good. After replacing the reservoir, checked the water and it is still warm, but has not had an opportunity to cool as the water just came into the reservoir. I advised the customer that they’re going to have to give it time to cool being as the temp coming from the faucet is 86 degrees. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker motor failure. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to diagnose a microwave that is sparking. Tested unit multiple times and found no failures in unit heating properly. Did note loose screw from when home was built had fallen into control section of unit. As I wasn’t able to duplicate any failures no repairs were performed today.