We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM1
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
Arrived on site and inspected French door refrigerator cooling issues. Confirmed the complaint and found the start device was clicking on and off without starting the compressor. R&R and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Round Rock, TX 78665
Wesley
Job Details: 07/19/2021
Arrived onsite and found no ice production but good temps. Found valve failure causing ice blockage which broke the fill spout grommet.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not draining water out of the bellow, upon inspection found the drain holes clogged with hair, cleared hair and checked bellow, all functions returned. Complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue needs to be resolved prior to using unit.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for leaking when used. Upon inspection found the unit filled and washed for a good 10 min with no leak, drained and checked for any issues. No issues found. Repositioned float switch. Complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Scott
Job Details: 07/19/2021
"Arrived on site for dryer not drying properly. Found lint trap tube not sitting properly. Readjusted rear bulk head . Ran temp checks , unit is now cycling properly . No lint build up at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
"Arrived on site for refrigerator light switch broken on right side. Inspected unit and work area. Removed failed door switch and installed new. Found unit connected to reverse osmosis with water filter in place. Recommended to remove water filter and to add bypass to filter housing. Tested water operation and door. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for not cooling. Found condenser pan had water with dye(took pic). Found system had no refrigerant. Found RC evap thermistor clip had torn through evap and was leaking(took pic). Replaced evap, vacuum system down and was loosing pressure somewhere. Ran refrigerant through system so leak may present itself. Applied bubbles and used UV light and was unsuccessful after multiple attempts to find leak from any solder joints, RC and FC evaps or any exposed lines. Every time system was charged and power was cycled with high and low side pressures stabilized at 65psi. High side would drop to 0psi after a few seconds. High side would slowly come down as usual and finally pull into a vacuum.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSL00
Near Leander, TX 78645
Justin
Job Details: 07/19/2021
Arrived on site for a refrigerator leaking. Upon further inspection I found a drip from the filter housing were the water line connects. I found no other leak on the unit. I installed a new filter head housing and no more leak was preset at the end of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78725
Jacob
Job Details: 07/19/2021
Arrived onsite for the u it making a small screeching noise. Tested the unit in drain and spin. Heard a bit of a screeching with unit was getting up to different speeds. Looked at the belt. Noticed it was stretched out. Replaced belt. Tested unit once again. No screeching noises at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW1
Near Killeen, TX 76549
Al
Job Details: 07/19/2021
"Arrived on site and inspected water underneath the crisper drawers. Confirmed the complaint and found the evaporator motor was buzzing and never starting, to push the air throughout the unit to cool the refrigerator compartment. Ordering the Evaporator motor. Office to schedule return services.; ordrng 1 242077705 (Evaporator motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not allowing cycle to advance through wash, upon inspection found the cold water line had very little flow, checked at wall and found bad pressure. The long fill error code was present and customer had it set to tap cold causing issues, instructed customer on use, Customer must have water fixed. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Austin, TX 78727
Scott
Job Details: 07/19/2021
Arrived on site for fridge making noise . Found diffuser making loud rattling and ratchet noises when opening and closing in diagnostics. All else checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose an ice machine that is not producing. Found water level sensor in pump not registering properly. Replaced circ pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for a fan error codes, upon inspection found the unit did heat normally and all fans ran at a good speed, tested to 350 twice and spoke with Techline (Sr # 7731269269 Andrew ) all functions worked normally. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Justin
Job Details: 07/19/2021
"Arrived on site for a refrigerator leaking from the dispenser. Upon arrival the customer stated the ice maker had been making hardly any ice, and the ice in the bin was melting. I checked temps and found the FC at 4?F, the RC at 39?F, and the IB at 34?F. I found no frost on either evap. I put the unit into diagnostics mode and found the IB fan not running. I found all other airflow components as designed. I gained access to the control and measured VDC for the fan and found proper 12VDC coming in while in test 36. I then ohmd out the IM thermistor and found it at 8.8k (which is within range). This indicates a faulty ice box fan. Also will be replacing the control due to this being such an intermittent issue over the past year. Ordering the fan and the control. The office will have to reschedule. ; ordrng 1 W10846539 (Ice Box Fan) and 1 WPW10675033 (HV Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Jacob
Job Details: 07/19/2021
"Arrived onsite for unit making clicking noise and won?t advance. Tested the unit in diagnostics and passed. Upon further inspection, found that the cold water valve clogged up, and that the water from the wall side was only putting out hot water through both valves. Let customer know that they need to get the valves fixed to get cold water to the unit. Ordered new valve. Rescheduled customer ; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
"Arrived on site to diagnose an oven that is not keeping time. Found electricity to home not running at 60hz, causing clock not to stay accurate over long periods of time. Advised homeowner on findings and no further repairs can be done to correct this issue."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Robert
Job Details: 07/19/2021
Arrived on job for complaints of broken part. Found the lid damaged at the inside of hinge left side. Ordered replacement lid. ; ordrng 1 W11259006 (lid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78757
Scott
Job Details: 07/19/2021
"Arrived on site replaced,right side gasket . Customer is still having issues with buzz, rattling noise with unit . Watched video , sound like cond motor . Ordering cond motor ,blade and sound pads . No water leaks detected at time of service. Call to set return ; ordrng 1 WP12825803 (Blade) and 1 W11123104 (Cond motor) and 5 4318168 (Pads)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Austin, TX 78725
Jacob
Job Details: 07/19/2021
Arrived onsite for unit not cooling in the refrigerator. Looked at the unit and saw that the refrigerator had ice buildup. Could not work on the unit. Let customer know to allow unit 48 to unthaw prior to our return and to keep towels around for excess water that will come from the unit. Ordered parts. Also upon returning be sure to check the drain hose to be sure that the unit is draining properly. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10387382 (cover-evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78747
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for unit not starting. Found water on float cover. Removed water ran unit test unit and couldnt see any leaks. Advised customer to keep an eye on way they load the unit. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78626
Kayman
Job Details: 07/19/2021
Arrived onsite for dryer fire. Upon inspection I found the terminal block had burnt up and damaged the main harness as well as the power cord. I called safety and reported the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78753
Luis
Job Details: 07/19/2021
Arrived on site for damaged doors found damaged fresh food and freezer door replaced both doors installed nameplate remolded door seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Cedar Park, TX 78613
Justin
Job Details: 07/19/2021
"Arrived on site to install previously diagnosed parts. I installed the new IM and harness. I then jumped the harvest and fill. The IM is now working as designed. No leaks observed at the time of service. I found the customers valve to be very loud, he informed me it had always been like that.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Austin, TX 78717
Wesley
Job Details: 07/19/2021
Arrived onsite and replaced the strike which had snapped. Unit is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for not spinning or agitating. Found capacitor was just hanging with red and orange wires cut. Attached wires together using buttconnectors and replaced cap, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Leander, TX 78641
Kayman
Job Details: 07/19/2021
Arrived onsite for dryer not operating and no power. Upon inspection I confirmed good voltage at the terminal block. I accessed and replaced the main control and console. The unit powered on and operated as designed. I advised the maintenance personnel to have the vents cleaned out to prevent any further issues with this unit. Moisture will travel back to the unit if it cannot escape through the vent. I used the test kit to confirm bad airflow. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Briarcliff, TX 78669
Robert
Job Details: 07/19/2021
Arrived on job for complaints of leaks. Found the dishwasher uninstalled and kitchen under repairs. From pictures taken by contractor I replaced the valve. Supply hose looks like it should be replaced before reinstalling unit.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 07/19/2021
"Arrived on site to install washer water hoses for the customer. Upon arrival, the customer provided the new hoses and I installed them and checked for leaks. Unit is operating as designed and no leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78628
Kayman
Job Details: 07/19/2021
"Arrived onsite for refrigerator not dispensing water or ice. Upon inspection I found the ice bin full of a solid block of ice. I also found the water dispenser would barely dispense water. I removed the filter and the water dispenser worked as designed. I installed a pressure reducer valve on the supply line but the issue remained. I put the unit into diagnostics and tested voltage going to the ice maker. I found 12VDC present at the harness to the IM but the ice maker would not respond to any of the tests in diagnostics. I also found correct voltage at the fill tube heater connector. I am ordering the ice maker, valves, and filter housing to complete the repair but advised the customer that the issue may be a faulty filter in the unit causing pressure issues within the water system of the unit. I also found the unit to be set to 41 in the RC and -3 in the FC so I charged it to the recommended temps. Office to R/S due to part availability. ; ordrng 1 W11312191 (Inlet valve) and 1 W11535162 (Dual valve) and 1 W11451366 (Housing) and 1 EDR2RXD1 (Filter) and 1 W11115534 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78728
David Z
Job Details: 07/19/2021
"Arrived on site to diagnose microwave that display panel blanks out on. On arrival customer informed the display would black out, but you can still hear button presses. Occasionally the under hood light would also stop working. Replaced display and control to resolve, ribbon cable and connections look good, so there is likely a short in one or both Components. Verified unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78733
Kevin
Job Details: 07/19/2021
"Arrived on site and found dryer will hum when started but drum is not turning. Disassembled dryer and found motor will start if spun by hand, sent one video to SW.A new motor will be needed to complete repair.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Manor, TX 78653
Matthew
Job Details: 07/19/2021
"Arrived onsite for freezer not cooling and leaking. Upon arrival found freezer was working. Unit was power cycled and seems to be cooling. However, unit is leaking. Leaking is being caused by suction line in compressor compartment freezing over. When the unit goes into defrost the line thawed and water drips underneath unit. Possible overcharging. Will need a sealed system technician scheduled for 2 hrs to recover refrigerant, replace dryer and charge to correct level. Double check with tech line for proper amount of refrigerant. Office to reschedule. ; ordrng 1 2HR (2 HR) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led modules and they will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 4 W11462342 (Led module)s
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced circ pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not cooling freezer section. Upon inspection found the unit was not showing a complete frost pattern and the thermistor was in range. Checked for dye and found a leak in the capillary tube, took picture and showed PR who confirmed leak, ordering sealed system parts. Office to reschedule. PLEASE place on cancellations. Sr # 7731274404; ordrng 1 W10248589 (evaporator) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 07/19/2021
Arrived on site for no ice. Found fill tube frozen diagnosed a defective heater on fill tube assembly ordering a new freezer door. ; ordrng 1 LW11026425 (Fzr door SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78735
Robert
Job Details: 07/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78729
David Z
Job Details: 07/19/2021
Arrived on site to diagnose washer that is moving around and banging. On arrival saw unit spinning and it appeared wobbly. Found basket loose due to damaged hub. You can hold tub and wiggle the basket around a good margin. Ordering new hub and gearcase to resolve. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78724
Jacob
Job Details: 07/19/2021
Arrived onsite for door to the unit not turning off the light and not starting. Had the customer show me how they operate the door and noticed that the customer would close the door softly. Showed the customer the correct way to allow the door to close in order for the unit start properly and the light to shut off. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
"Arrived back on site to install previously ordered thermistor. Disassembled, installed and reassembled and told the customer to wait approximately 24 hours for the unit to reach optimal temperatures.JOB COMPLETE"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Killeen, TX 76549
Tyler
Job Details: 07/19/2021
Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival I found unit lost all refrigerant and found leak in evap coil. After disassembly of unit I installed needed parts and reassembled and charged unit with 5.75oz of refrigerant after verifying there were no leaks. Found after letting unit run for over 30 minutes that ice production is working well and needs a full 24 hrs to fill ice bin up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Salado, TX 76571
Tyler
Job Details: 07/19/2021
Arrived on site for refrigerator not making ice correctly. Upon arrival ran all icemaker related diagnostic test found everything passing except for test 120 when checking voltage for the icemaker we found that at the P 10 nine and 10 connections that there was not 12 DC volts go to the unit like it was supposed to instead I was only getting one bolt. Will need office reschedule to return and install new icemaker trident UI as well as a bella Ui. Also found trident ui lights not fully lighting up and Bella ui is changing sett8ng randomly on its own.; ordrng 1 W11456121 (Ui control) and 1 W11099789 (Ice maker) and 1 W11314429 (Ui (Bella))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Copperas Cove, TX 76522
Al
Job Details: 07/19/2021
"Arrived on site and inspected French door refrigerator with frost buildup in the freezer compartment. Confirmed the complaint and found the door wasnt sealing due to the excessive ice buildup from door not closing issues. Disassembled the entire door, containers and rack from the freezer compartment and used my steamer to melt the ice buildup. Used spray to lubricant the rails, checked rails and all checked good. customers to clean the bins, reassembled and unit closed as designed to customers satisfaction. JOB COMPLETE"
We serviced a
MAYTAG DISHWASHER
Model MDB7130AWB
Near Waco, TX 76710
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Found the unit we come on but sort of several button is not working and the drain pump not draining out water.
We serviced a
WHIRLPOOL WASHER
Model LXR9245EQ1
Near Killeen, TX 76549
Al
Job Details: 07/19/2021
"Arrived on site and inspected washer that would add water, the timer would constantly tick, but wouldnt advance and the water level switch was adding too muck water on the smaller loads. The unit wouldnt agitate. Ordering the coupling, timer and water level switch and authorization. Needs more work.; ordrng 1 285753A (Coupling) and 1 3949208 (TIMER) and 1 3949184 (Water Temperature Switch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE00
Near Belton, TX 76513
Tyler
Job Details: 07/19/2021
Arrived on site to install previously diagnosed leveling foot and re-diagnose a bad water valve. Upon arrival installed foot and inspected water valve found that there was a leak on the icemaker side of the valve not shutting all the way. Was able to install new valve reassembled and tested unit and found everything functioning as designed left parts installed with customer call complete
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Copperas Cove, TX 76522
Al
Job Details: 07/19/2021
"Arrived on site and inspected dryer not heating. Confirmed the complaint and disassembled and found the element was defective causing the malfunction. Removed, replaced and reassembled the unit and the unit not heating as designed. Customer satisfied. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Lorena, TX 76655
Jonathan M
Job Details: 07/19/2021
Arrived on site for a washing machine that still not washing clothes properly. Inspected unit and work area. The customer advised that the unit agitation does not work and seems to click while in use. He advised the clothes are not really moving when the unit is supposed to be agitating. Confirmed customers complaint and found the cam disconnected from the shifter. Replaced the shifter with an actuator from truck stock. Test of the unit several times doing manual testing and the unit is working as designed. Call complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lorena, TX 76655
Jonathan M
Job Details: 07/19/2021
Arrived on site I turnstile previously diagnosed parts. Inspected unit and work area. Replace control and reassembled and installed the unit into the wall. I advise the customer did you get the unit time to make ice. I did advise him to call back if he has further issues. Call complete.
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Oglesby, TX 76561
Jonathan M
Job Details: 07/19/2021
"Arrived on site for an oven that is condensating in the inner glass. Inspected unit and work area. The customer advised that the unit seems to be condensating in the upper oven door glass between the inner and outer glass when he is using his lower oven but not the upper oven. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. Tested the upper cooling fan and the lower cooling fan in the component activation tests and the unit ran as designed. I called Whirlpool Techline and spoke to Joel SR# 7731267212. He advised that the issue this customer is having is completely normal due to the doors not being completely sealed and condensation being evacuated from the lower oven. He advised that the upper oven door will have a larger degree difference then the steam that is being pushed out and said that is why when he uses the upper oven and the upper door is hot, steam is not present in that upper door. He advised that this is normal operation. He did instruct the customer to use aluminum foil or tops to his dishes to lessen the amount of moisture being removed off from his food, use the upper oven for dishes containing more moisture ,or to use both ovens to eliminate this issue. Unit is working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFE28HSKISS
Near Waco, TX 76712
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Checked the icemaker function on the door and found the icemaker had been turned off. Turn the icemaker back on and within a minute, the unit began to cycle and harvest. The unit dumped ice and refilled as designed. I did advise the customer since the unit did make a fresh batch of ice and refilled, it appeared that the issue was just that the icemaker itself was turned off. Customer was unaware of how to turn the icemaker on and off from the user interface and I went over how to do that. I advise the customer to call back if he has any further problems. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Waco, TX 76701
Jonathan M
Job Details: 07/19/2021
"Arrived on site for refrigerator that?s making a loud sound as it defrosts. Inspected unit and work area. The customer advised that when they called in, the unit had made the sound twice and was extremely loud. He advised that since they had called in the service repair on it, it is self corrected and has not made the noise since in the last two weeks. Checked both freezer and refrigerator for any defrost issues and found none present. Went through several components from the evaporator fan, damper Control, and compressor. The unit ran as designed. I did advise the customer to call back if any further issues persisted but the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Waco, TX 76705
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a washing machine that?s making loud sounds during the rent cycle. Inspected unit and work area. Placed unit in service diagnostics ad found an 7 E7 (motor unable to reach target rpm) and F0 E5 (off balance load) error codes. Ran the unit through a high-speed spin and found the unit making a grinding sound as it spun. Looked underneath the unit and found the belt had been stripped and oil has been leaking from the transmission. Unit will need a new transmission gearcase, cam, and belt for repair. Ordering gearcase and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for two hours on return visit.; ordrng 1 CNOTE (2 HOURS) and 1 W11423758 (GEARCASE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Lou
Job Details: 07/19/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees and ice box=6 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and it showed the E5 error code. I tested the thermistor in test 58 and it showed to be open. Tested the ice maker harvest in test 57 and it harvested and tested the fill tube in test 45 and it failed to fill , but I could hear the valve opening. I advised the customer of my findings and am ordering the ice maker, fill tube heater, dual valve and will return with the prescreened parts. The water dispenser is operating as designed. The ice maker and hv control will need to be replaced and then test the ice maker fill tube in test 45. If it continues to fail, replace the fill tube heater. No water leaks observed during service. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11483245 (Ice maker) and 1 W11482383 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Salado, TX 76571
Tyler
Job Details: 07/19/2021
(CH) Arrived on site for fc not sealing gasket properly. Upon arrival found FC gasket hanging off on the bottom of the door. Tried to reinsert it with the same outcome. Also found rc gasket not sitting correctly. Ordering both a new FC gasket and rc gasket to replace upon return. Office to reschedule when eta on parts is available.; ordrng 1 W10838574 (Rc gasket white) and 1 W10861499 (FC door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Temple, TX 76501
Al
Job Details: 07/19/2021
"Arrived on site and inspected ice maker leaking extra water into the ice container. Confirmed the complaint and found the container has a massive ice block stuck to both the ice maker and inside the ice container. Due to this issue, the ice container is ruined and will need to be replaced. Ordering the complete container and will return with the ice maker. ; ordrng 1 WRS325FDAB01 (Complete ice container)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Robert
Job Details: 07/19/2021
Arrived on job for complaints of not washing. Found actuator not in proper location. Will need actuator to complete repairs. ; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for FC door slide getting caught on left side. Found mounting screw was loose causing issue. Secured screw, tested unit, unit works good. Advised customer to open and close door from center of handle to prevent hang ups and air leak. No leaks detected. Job complete."
We serviced a
KITCHENAID OVEN
Model KGRS505XSS05
Near Georgetown, TX 78626
Lou
Job Details: 07/19/2021
"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested the range upper oven and found the ignitor doesnt come on. Tested the lower oven and found the ignitor taking too long to ignite the burner.I removed and replaced the upper & lower bake ignitors and retested and both ovens are operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for a broken adjuster, upon inspection found the adjuster bracket broken. Replaced both sides and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 07/19/2021
"Arrived on site for When we are using washer, it will trip the circuit breaker. Ran diagnostics and found error F1E1. This was the only error code. Cleared error code. Getting 120 at the wall and control. Checked main control at connector J12. Main control not getting proper DC voltage. Removed control and installed new control. Ran calibration. Ran auto cycle and washer is running as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for not cooling. Verified damper is opening and fan in RC engaging. FC evap fan is engaging. Thermistors are in range. Found unit was undercharged. Charged system properly. No signs of any leaks, use UV light and bubbles on all solder joints and potential leak areas. System pressures holding good and stable after proper charge. Evap pattern developing nicely and verified with customer instant changing in temp. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Manchaca, TX 78652
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for oven not coming on. Test unit and found weak igniter not opening gas valve. Went to remove igniter and screws are stuck will need new bake burner and screws and igniter. Office to reschedule. ; ordrng 1 W10918546 (Igniter) and 1 W11220387 (Bake burner) and 2 98005659 (Screws)s
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Austin, TX 78729
David Z
Job Details: 07/19/2021
"Arrived on site to follow up on dryer that is not wanting to start. On arrival customer informed me that they have noticed the drum is hard to turn, and previous tech also mentioned the same. She also said moisture is getting in there and its noticeable. When I went to spin the drum I did briefly feel resistance, and also felt water drip on my hand. I checked the outside vent and found the vent flap is stuck wide open, so moisture and wetness from the exterior is working its way into the dryer. Unit is hard to turn because the roller guides and possibly motor are developing surface rust from being exposed to constant moisture. In order to repair we would need to replace the motor, rollers, pins, and idler arm and wheel, anything that moves. Heating element seems fine. Ordering authorization to contact extended warranty company to see if they will approve repair due to rust from an open vent. If approved, no work to be performed until the exterior vent flap is either cleaned and free moving, or replaced. ; ordrng 1 279787 (Motor) and 1 279640 (Idler Pulley) and 1 W10837240 (Bracket) and 2 WPW10359271 (Roller Pin Front)s and 2 WPW10359272 (Roller Pin Rear)s and 4 WPW10314173 (Rollers)s and 1 Autho (Autho)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for not washing. Test unit and found bad sump and motor. Replaced sump and motor Test unit and unit test good no leaks present at this time.
We serviced a
LG WASHER
Model WT4870CW
Near Liberty Hill, TX 78642
Lou
Job Details: 07/19/2021
"Arrived on site to inspect washer with water dripping into the tub. Upon further inspection, the customer advised that they can hear water dripping into the tub when the unit in not on. When i inspected the basket, I didnt find any water at the bottom or on the sides. I placed the unit in diagnostics and tested the valve and it is operating as designed. Once I finished with diagnostics, I found that water is collecting in the detergent tray and dripping down into the basket and its normal accumulation at the end of the wash cycle. I recommended that the customer pull the detergent tray out after each wash and allow it to air dry and that the water drip is normal. I advised the customer that if the amount of water increased and they had a constant drip to notify our office and schedule service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW0
Near Austin, TX 78749
Kevin
Job Details: 07/19/2021
on site and inspected dryer and found airflow is showing restricted. Dryer is Heating normally, Inspected exterior vents and found that it is blocked with lint buildup. That to the exterior will need to be cleared/cleaned before dryer is used again, removed vent hose and confirmed airflow is good when it is not connected, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
Arrived on site for refrigerator left door not staying opened. Inspected unit and work area. Removed items from door and found staying opened. Attempted to adjust leveling of unit and door continues to close. Removed door closer and installed new. Tested door operation and found partially staying open. Spoke with customer on service performed and difference of door. Job completed. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to replace dispenser and console from pr ious diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to test replace latch from previous diagnosis. Found error code f5e3(unlock issues). Replaced latch, tested unit, unit works good. Customer stated unit wouldnt work and same error code would prompt. F5e3 was only stored error code I found. Was not able to find any other issues with unit. All components tested good and operating as designed. No leaks detected.
We serviced a
GE DRYER
Model GHDP490EF1WW
Near Lago Vista, TX 78645
Justin
Job Details: 07/19/2021
"Arrived on site for a dryer stopping during cotton or regular heat. Upon arrival the customer stated the dryer when on cotton will stop after a few minutes of running, but on all other cycles will finish through. They stated sometimes though they will be damp at the end, and that on permanent dry the unit gets way to hot. I tested the airflow to the unit and found it poor for electric dryers. I removed the vent and tested airflow with it on and off. I then removed the vent to have good airflow and ran it on cotton. I found it now running longer and as designed. I monitored the temps and found them within range with the vent off. The unit is working as designed. I found the customer had the unit venting around 11ft from the laundry room to his garage. The vent went down under the foundation and back out through the wall. I advised the customer that this issue is most likely due to exterior venting and informed them about their lack of airflow. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Leonardo
Job Details: 07/17/2021
Arrived on site to test unit for oven not getting to temp. Checked unit and unit checked good. Advised customer to cook something and see how the oven cooks. Showed customer how to calibrate unit job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Lockhart, TX 78644
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect unit for not closing correctly and ice build up, upon inspection found the drain clogged and gasket cracked, Office to reschedule ; ordrng 1 W10571961 (gasket-fip) and 1 W10622099 (tube-drain)"
We serviced a
WHIRLPOOL RANGE
Model SF315PEGW5
Near Georgetown, TX 78626
Lou
Job Details: 07/17/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS6B
Near Kyle, TX 78640
Leonardo
Job Details: 07/17/2021
Arrived on site to test unit for dishwasher not turning on. Test unit and found light switch off. Turned light switch on to the unit test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Rock, TX 78662
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the valve not opening, checked float and found no issues, replaced valve and tested. All functions returned. Complete"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect unit for not spinning, upon inspection found a 3 wire cord causing issues, replaced cord with correct part. Tested with no issues. Complete"
We serviced a
GE OVEN
Model JKP26G0V1BB
Near Georgetown, TX 78628
Lou
Job Details: 07/17/2021
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit to be a double oven and the lower oven is controlled with dials/timers and the upper oven is operated by the main control. When I attempted to test the upper oven, I found the control would not allow me to set the correct temp and once a temp was selected, after a minute or so, the unit would shut off.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Georgetown, TX 78628
Lou
Job Details: 07/17/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found a slab of ice on the evaporator. Shortly after, I found the hot gas valve turned on for maybe 2 seconds and shut off and the ice never slid onto the grid cutter. I placed the unit in diagnostics and tested voltage to the hot gas valve solenoid and got 116V. Tested resistance to the solenoid and got 414ohms. Advised the customer that the unit needs the hot gas valve, solenoid valve body, non-UV drier and access valve Unit left turned off. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Leonardo
Job Details: 07/17/2021
Arrived on site to test unit for unit not being able to connect to Wi-Fi. Found unit did not have the MAC address will need to order new console office to reschedule. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Leonardo
Job Details: 07/17/2021
Arrived on site to replace control board and console. Replaced both parts test unit and unit still giving error code. Will order new blower office to reschedule. ; ordrng 1 W11248652 (Blower)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Buda, TX 78610
Leonardo
Job Details: 07/17/2021
Arrived on site to test unit forLight not working. Test unit and found bad control board not sending power to socket. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Round Rock, TX 78681
Lou
Job Details: 07/17/2021
"Arrived on site to inspect range oven door damage. Upon further inspection, I found the lower oven door dented at the bottom of the trim on the right center area. No gas leaks detected during service. ; ordrng 1 W10777616 (Lower outer door glass) and 1 CNOTE (RETURNING TECH TO INSPECT.) and 1 W10839793 (Nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/17/2021
Arrived on site to replace control board and display board. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8300SB1
Near Georgetown, TX 78633
Lou
Job Details: 07/17/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit failed to one on and I found the fuse was bad. Removed and replaced the fuse and retested and unit is operating as designed.No lint observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Georgetown, TX 78633
Lou
Job Details: 07/17/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=28 degrees and I noticed frost built up on the FC evap cover. Removed the frost and cover to find the evaporator engulfed in ice and frost. Tested ohms to the element and found it open. Unit was actually in defrost mode when I tested temps. I am ordering the element and bi-metal and office to schedule return service. I advised the customer to unplug the unit approximately 48 hours before I return to allow the unit to defrost and to place towels around the unit to catch any water spillage from the evap,pan under the unit. No water leaks observed during service.; ordrng 1 WR50X10065 (Defrost bimetal) and 1 WR51X10055 (Defrost element)"
We serviced a
MAYTAG WASHER
Model MVWC400XW1
Near Luling, TX 78648
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect washer for unbalanced washing and not advancing cycles, upon inspection found the unit did was normally and advanced to final spin, customer had loaded jeans with towels causing a extremely unbalanced load. I balanced the load and all functions returned with no crashing. Instructed customer on use and checked drain hose.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lockhart, TX 78644
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect unit for squeaking. Upon inspection found the units drum separating in top right corner while spinning, took pictures and will need to call Techline. Replaced rollers and idler with no change. Office to reschedule ; ordrng 1 TECHLINECALL (TECHLINE CALL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78132
Leonardo
Job Details: 07/17/2021
Arrived on site to test unit for no power. Test unit and found plugg was behind unit and power cord is damaged due to that. Advised customer to get new power cord a flat one job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Luling, TX 78648
Noah D
Job Details: 07/17/2021
"Arrived on site to inspect unit for not starting, upon inspection found the units control board was shorted causing a drain cycle at all times, replaced control and functions returned. Complete"
We serviced a
LG DRYER
Model DLEX7800VE
Near Georgetown, TX 78633
Lou
Job Details: 07/17/2021
"Arrived on site to inspect dryer lid damaged. Upon further inspection, I found a dent in the panel at the front left/center.I removed and replaced the top panel and tested the unit and it is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model GY399LXUS03
Near Killeen, TX 76542
Tyler
Job Details: 07/16/2021
"(CH) Arrived on site for buttons on UI not responding. Upon arrival confirmed issue with customer. Could not enter diagnostics and many of the buttons would not respond. Found proper voltage reaching the UI. Installed new UI, reassembled and tested it to find all functions operating as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect dishwasher not washing dishes. Upon further, I placed the unit in diagnostics showing error code F7E1 & F4E3. Cleared the codes and continued with testing. The unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV00
Near Kempner, TX 76539
Al
Job Details: 07/16/2021
Arrived on site and inspected side by side refrigerator not cooling. Customer pointed out the COOLING OFF was lit on the UI. Confirmed the complaint and turned the cooling back on and all functions of the unit began operating.
We serviced a
WHIRLPOOL DRYER
Model WED5500XW1
Near Killeen, TX 76549
Tyler
Job Details: 07/16/2021
(CH) arrived on site to install previously diagnosed main control motor and harness. Upon arrival installed a new main control to verify if we could get stable power to the rest of the unit after making repair we were able to verify and find that the motor is still functioning as designed as well as the whole harness assembly unit now heats. inform customer of job completion call complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lorena, TX 76655
Jonathan M
Job Details: 07/16/2021
"Arrived on site for a Range that is tripping the breaker. Inspected unit and work area. The customer advised that when they called in, the range tripped the breaker whenever they use both oven and cooktop together. He advised that happen twice in a row after flipping back on the breaker. He did advise that in the last few days it has not done that and I tested the unit using the big function at 375?F and ran all four burners on high. Could not replicate the issue I did not find a stored error codes on the unit. I did advise the customer that intermittent issues like that would most likely be attributed to the power supply. Unit is working as designed. Call complete."