"Arrived on site for no power to range . Found main harness burned up. Replaced harness , tested all burners and preheated oven . All checked normal. Job complete"

arrived on site and inspected dryer and found it is rattling while running, disassembled dryer and added he sound pad underneath motor mount. Dryer is now significantly less noisy, job complete"

"Arrived on site and inspected refrigerator side lighting not working.Checked door switch and socket and neither were defective.Discovered the issues were located inside the control box, since his display was also out on the control.

"Arrived on site to diagnose refrigerator making some noise. On arrival customer told me he would periodically hear some loud screeching coming from unit, but everything is working fine. I ran diagnostic mode and as on as you plug the unit in, the noise starts from the FC. Found the icemaker and rotating and screaming periodically. Ordering new icemaker to resolve. No stock avail. Office to schedule when we can get part. ; ordrng 1 W11284458 (Icemaker)"

Arrived on site to replace previously ordered parts for ice machine. Replaced harness and control and all checks good at this time. No leaks were found at time of service.

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor/sump unit tested good."

"Arrived on site to replace control on previously diagnosed oven, replaced the control and tested bake and broil, both operated as designed. Job complete."

Arrived on site and inspected newly purchased French door refrigerator freezing vegetables in the crisper drawers.Found the crisper drawers needed to be set on High and customer needs to sort the vegetables per the customer manual.No parts needed.All functions of the unit tests good.JOB COMPLETE

Arrived on job for complaints of over filling. Customer keeps washer in plugged when not in use and found it overflowing with water. Recommend replacement of valve.

Arrived on job for complaints of gas smell. Recommend replacement of regulator.

"Arrived onsite for unit not starting. Tested unit. Unit would not start. Upon further inspection, found that the door switch was broken. Ordered part. Office to reschedule.; ordrng 1 W10569603 (switch door)"

"Arrived on site for no cool in fresh food. Found evaporator incased in ice,removed evaporator cover found blown defrost thermostat,uploaded picture of blown thermo. Defrosted evaporator,replaced defrost thermo,powered unit on checked air flow to fresh food compartment good. ; used 1 WPW10225581 (Bimetal) from stock"

Arrived on job for complaints of leaks in tub. Found valve not shutting off. Replaced valve and test. No leaks detected at time of service

"Arrived on site and cleared air trap stem for no water detection occurring during load according to service pointer W11367903, Water is flowing just fine. Advised customer on repair, all checks good."

"Arrived on site for washer basket goes down, not washing clothes basket goes down, not washing clothes. Placed in diagnostics and F0E2 over sudsing came on. No other error codes came on. Tested basket by pressing down and suspension tested good. Cleared error code and ran through diagnostics. Washer completed all cycles of diagnostics. Found legs were all the way up and basket easily touched the tile floor underneath the washer when basket was pressed down. Lowered all legs in order to raise up the washer. Placed in high speed spin to ensure the basket was level. No leaks detected. Job completed."

"Arrived on site for customer complaint of unit rubbing on side when closing the door, I had to adjust custom wood panel that attaches to door panel, unit tested good."

Arrived on site to replace orifice holder. Replaced orifice holder test unit and unit test good job complete.

"Arrived on site to diagnose gas leak coming from cooktop. Customer informed me that they feel they can smell gas under the cooktop in the cabinet, after it had cooked, several times. Ran unit and ran a gas sniffer on all connection points. Could not verify leak on top end. Ran gas sniffer under the cooktop in the cabinet with the doors closed and still could not find a leak. The cabinet under the unit smells faintly of either gas, or the smell of the wood used. Advised customer to have their builder redo the gas line and pipe connection to be extra safe, but could not verify any leak coming from the cooktop or regulator. Reported findings to safety, SR7730717991. Call complete."

"Arrived on site to test unit for water not dispensing and no ice production. Found unit was pushed up against water line pinching the water line shut. Placed tape on line against rear of unit to keep from bundling and prevent issues. Tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite for dryer leaving debris in drum. Ran diagnostics and found no stored error codes. Ran digital air tester and manually tested air flow and all passed. Recommended customer clear lent trap after every use. Unit is functioning as designed. Customer made note of power button occasionally have issues. Did not record any issues with UI this visit. Customer will monitor. Job complete

"Arrived on site to Inspect unit for not cleaning dishes, upon inspection found the unit was working correctly and had no error codes, spoke with Steve at Techline Sr # 7730786608 And he stated the dishwasher was working functionally. Complete"

"Arrived on site to replace failed ice maker, after replacing, unit tested good."

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was giving a thermistor error code causing no production. Grid was broken and tube was very dirty. Office to reschedule ; ordrng 1 W10863947 (tube) and 1 W10919199 (grid-cuttr) and 1 WPW10511923 (thermistor)"

Arrived onsite for dishwasher not dissolving unit soap. Upon arrival put unit into diagnostics found no error codes. Ran unit through 3 cycles found unit intermittently sending voltage to sump and wash motor. Checked wiring found no damage. Replaced u it control and tested again could not get error to repeat with new control. Job Completed.

"Arrived onsite for unit microwave having intermittent UI issues. Upon arrival found unit mag wasnt connected correctly having bad heating. Connected tighter, found mag still slightly weakened. Also found unit UI and control putting unit straight into express shower customer to use cook time to input specific time and not have to replace unit UI or control.

"Arrived on-site for dishwasher smoking. Upon arrival I ran a manual test cycle. Found minor smoking from inside tub. After inspecting interior found heating element damaged, could not find any indications of anything falling onto element. Found element cooking itself from the inside. Office will need to reschedule when parts are available.; ordrng 1 WPW10082894 (Heating element) and 1 WP717273 (Rubber washer)"

Arrived on site and inspected dishwasher now dispensing soap nor is it heating.Confirmed the complaint and by entering diagnostics test mode.Checked the thermistor and it was Not reading 10.45 k ohms on thermistor.Ordering additional parts needed to complete the repair..Office to schedule return services.; ordrng 1 WD21X10519 (Flood Switch Assembly) and 1 WD21X22616 (Harness ASM)

"Arrived on site for whirlpool oven touch screen is not working, cannot use oven! UI would not allow me to place in diagnostics. Touch buttons non responsive, but screen touch responsive. Removed main control and installed new control. Powered oven back up and all buttons and screen were responsive to touch. Placed in a bake and oven is heating as designed. Recommended customer download WP app to have oven keep current time and get any updates WP sends out for their oven. Job completed."

"Arrived on site for dryer making noise. Inspected unit and work area. Verified failure. Disassembled unit completely and found dryer sheets and major lint buildup in blower wheel housing. Tested guide wheels, pulley and found spinning smoothly. Inspected seam on drum. Assembled unit and tested operation. All tested good.

"Arrived on site for washer plastic coming off. Customer also stated unit was moving around during wash cycle. Upon arrival outer door cover was broken off unit and plastic clip piece was broken. Upon further testing, found unit tub was bouncing sporadically with a load of cloths in it. Found the shock absorbers were failing to properly balance the drum and inner tub. Office to reschedule for outter door cover and shock absorbers once availability of parts is known; ordrng 1 W11316913 (Door outer) and 1 W11545322 (Suspension rods)"

Arrived on site on a 3rd opinion on a side by side refrigerator not cooling.Customer advised AE is the 3rd company to attempt to repair the unit in 3 weeks.Opened the refrigerator door and found parts laying on the shelfs of the unit.Accessed the compressor and found several main parts ( start device and capacitor) missing from the unit.The unit wiring had been cut and removed from the unit

"Arrived on site to install previously previously diagnosed door seal inner door and spacer seal. After installing needed parts I was able to reassemble, and test door functionality as well as check for any signs of leaking. Found that unit is sealing shutvgreat and no longer has any leaks coming from unit. Call complete"

Arrived on site for refrigerator that?s not making ice and won?t dispense ice. Inspected unit and work area. Found ice been completely frozen in place and had to break at three. Jumped the unit and found the unit leaking from the icemaker. Replaced the icemaker and tested the unit. Unit began working as designed with no leaks present. Removed all ice buildup in frost and unit is not working as designed. Call complete.

Arrived on site and inspected microwave light underneath issues.Found the bulb and socket were both intact.Discovered the unit is being used as a night light and caused the relay on the control to malfunction.Unit will require a new control to complete the repair.Needs more work Office to schedule return services due to part availability.; ordrng 1 W11342846 (Control)

"Arrived on-site for oven not heating and front burner dying off. Customer also stated the broil element wasnt getting hot. Confirmed broil element not heating. 240v from outlet to control, but control wasnt sending power to broil element. Oven sensor ohmed out at 1.08 ohms at room temp as well as resistance of wires, both broil and bake element were showing continuity.

Arrived on site for a refrigerator that has ice on the bottom of the icemaker. Inspected unit and work area. The customer advised that she is getting ice crystals on the fronted her ice bin and around the door area. I advised the customer that having ice crystals is just due to the freezer door being open for a long period of time causing the door to sweat and then when the door closes the moisture freezes causing the ice crystals and then that is normal. The customer asked several questions about the unit to ensure that they?re doing everything right. Tech line has been called several times about the same issue and they?ve have advised that this issue is normal. No further repairs can be made to rectify this issue to make things better. Unit is working as designed. Call complete.

"Arrived on site and inspected microwave not powering on.Confirmed, checked the outlet and got 120.Disassembled and found the fuse was blown and burned.Removed and replaced it and unit tested as designed with the 2 minute water cup test.JOB COMPLETE"

Arrived on site for dryer not able to connect to WiFi. Inspected unit and work area. Tested voltage to WiFi control and found voltage correct. Removed failed WiFi control and installed new. Tested dryer operation. All tested good.

Arrived onsite for door having damage. Looked at the door. Saw that handle trim needs to be replaced and both left and right trim pieces as well. Ordered parts. Office to reschedule ; ordrng 1 W10310922 (trim-vent) and 1 W10746435 (trim-door) and 1 W10746436 (trim-door)

Arrived onsite for unit not filling with water. Tested unit. No water was filling. Upon further inspection p. Found that the wire connector for the water valve had some how came undone. Re attached connector to water valve. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site and inspected range issues.Found the front right infinite switch screws fell out and infinite switch was inside the unit.Also confirmed the bake element had no continuity and was defective causing the unit not to heat.Added a second screw and removed and replaced the element.Unit harness was intact.Reassembled and unit tested to customers satisfaction.JOB COMPLETE

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that water is leaking at the front wheels. I opened the FC door and found a large slab of ice at the bottom the FC section. Inspected the evaporator and found the drain clogged with ice. Pulled the unit out and found the drain tube to be the old style duck bill. Per service pointer W10632338E, I removed and replaced the drain tube with a pee trap type tube and part covered by S38253. I am ordering the right RC door gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10830274 (Gasket)"

Arrived onsite and installed the heater repair leak. Unit is now operating as designed. All checks good. Advised maintenance on repair.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found FC and RC temperature good. Found ice maker in off position. Turned ice maker and monitored cycle. Found fingers rotating, heater activated and ice maker filled. Spoke with customer on nit. All tested good, no water leaks detected.

"Arrived on site for a dryer that has no power. Inspected unit and work area. Checked voltage at the terminal block and found 120 V on either side to neutral but .889V voltage between L1 and L2. I checked the power cord for continuity and found one side showing intermittent continuity.Found the power cord had a burn mark on the connector for the outlet. Check the outlet and found the outlet completely burned on one side. Advise customer that her issue is with her electrical supply and that she would need to have an electrician come fix her outlet and to replace her power cord. Checked thermal fuse, thermal cut off, heater, and Highland thermostat. All checked good. Advise customer to call back if there any further issues persist after electrical is fixed. Call complete."

"Arrived on site to diagnose with warmer temperatures in RC, customer advised that RC Temps fluctuate from low 40-high 50 Average 47. Checked FC temp and found at 6 RC at 47 checked RC evap and found Evap clean and with no issues. Attempted to put unit in diagnostic and found UI unresponsive several times was finally able to force in diagnostic and found unit would not read thermistor temps. Customer also informed me that panel was unresponsive at time to themas well Replaced UI control, was able to get unit to enter diagnostic and found thermistors were reading and reading accurate. All is working as designed, call complete."

"Arrived on site to inspect units for not unlocking, upon inspection found the unit always draining, checked pump and found 12 ohms. Pressure sensor tested good. Tested all parts and found no issues. Removed drain pump and found a broken propeller. Replaced pump and tested. Complete"

"Arrived on site to inspect unit for not making correct amount of ice and leaking from pump, upon inspection found the unit was making ice but did not recognize when bucket was full. Office to reschedule ; ordrng 1 WP2313705 (pump) and 1 WPW10548509 (sensor)"

Arrived onsite and found issue with oven overheating. Tested unit and found unit operating slightly over temp. Adjusted using calibration function. All checks good.

Arrived on site to test unit for LF and LR burners not igniting. Found unit sparking properly and gas was being released by valves. Found uneven flames. Needing burner heads and caps to fix issue. Office to reschedule. ; ordrng 1 W11344538 (BURNER-CAPS) and 1 W11344742 (burnr-head)

"Arrived on site to inspect unit for not making ice. Upon inspection found the unit was not making ice correctly

Arrived onsite to replace sump and motor. Replaced sump and motor. Tested unit. Unit tested good. Although did not hear a difference in the sound. Called tech line. Said that any noises heard are normal operations. Got Sr#7730770752. Job complete

"Arrived on site to diagnose gas oven not staying on, customer informed us that the unit continuously cycles to ignite when trying to heat. We found that the plate above the flame and ignitor was misshapen slightly and was smothering the flame causing it to go out due to improper air flow from the plate, we reshaped the plate and now the unit continuously heats without needing to reignite. Job complete."

"Arrived on site to replace broken adjusters, after replacing adjuster kit, unit tested good l"

Arrived on site for HAVE TO LIFT UP ON THE PANEL AND KIND OF PUSH IN AND THE UNIT WILL RUN-- MAYBE A LOSE WIRE ALSO DOES NOT SEEMS TO BE DRYING AS WELL. Placed in diagnostics and no error codes came on. Display was not responding to touch as it should. Customer also showed me how they place pressure on the right side upper panel to get dryer to work / respond. Removed control and UI display and installed new control and UI display. Attached nameplate to display. Ran dryer and it responded to touch every time. Ran temps and high temps were sporadic. Told customer they need to call a dryer vent cleaner to clean out the air duct for the dryer for the dryer to run more efficiently otherwise it will not get to hottest potential. Recommended dryer vent wizard and gave them their phone number. Job completed.

Arrived onsite for wall oven combo parts installation I found that one more part would be needed to complete the repair and the incorrect part was ordered. I advised the customer of this and that I will need to order the part and return. Ordering micro control(W10915648) and returning with other prescreened parts to complete the repair. Requesting AUTHO for repair. Requesting KYO on return visit. Office to R/S due to part availability. ; ordrng 1 W10915648 (Micro control)

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer pointed out that there is condensation on the back wall of the RC section and when the fan comes on, it makes a loud noise. I inspected the RC section and found the doors sealing properly. I found that when the left RC door is closed, the mullion isnt closing all the way and making good contact with the right RC door so there is a large gap allowing warm air into the RC section and creating the moisture/condensation. When the FC evap fan came on, it began to make a loud noise as if the fan were rubbing on something. I disassembled the FC door/drawers and found that a piece of the evap cover gasket was loose and hitting the fan causing the noise. Adjusted the gasket and cover and retested and the noise is resolved.No water leaks observed during service and moisture cleared from the RC section.; ordrng 1 WR17X25027 (Mullion)"

"Arrived on site for a washing machine that?s making a squeaking sound. Inspected unit and work area. Customer also explained that the washer is no longer making any sounds off the user interface when button are pressed , when it starts, or when it finishes the cycle and wanted us to correct that as well. Confirmed customers complaint on both accounts. Due to the screeching sound when the unit initially starts spinning, I replaced the cam and the belt and tested the unit. The unit stop screeching and was working as designed. In regards to the customer second complaint, we did not have the user interface on hand due to a PSP item ordering part and will have to have office reschedule customer when the user interface is made available.; ordrng 1 W11478519 (UI)"

Arrived on site to install previously ordered part.Removed and replaced the ice maker.Reassembled and unit filled and was harvesting when I completed the job.Customer witnessed the entire repair.JOB COMPLETE

Arrived on site for dryer having long dry times. Inspected unit and work area. Performed diagnostics mode and no fault codes. Performed temperature test with vent on and found temperature getting up to 210? with slow cycle time. Removed vent and tested operation and temperature reaching 180? with faster cycles times. Recommend have home venting cleaned. Unit operation tested good.

"Arrived on site and inspected dryer not starting.Confirmed the complaint and found the belt was broken.Also noticed the unit dryer vent system is in need of a cleaning from all of the lint venting back into the unit.

Arrived on site for refrigerator not making ice. Per customer on arrival they stated unit makes ice but wont dispense. Upon further inspection I found ice bin working as designed but the auger motor and teeth were stripped from one another causing auger not to rotate ice bin arm like it needs to. ; ordrng 1 WPW10309868 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)

"Arrived back on site to install previously ordered parts.Removed the defective door, transferred all parts, reassembled and unit tested properly to customers satisfaction.JOB COMPLETE"

Arrived on site for dryer not heating. Upon arrival I found unit had full 249v connections from outlet to terminal. I then found power cord was improperly installed on terminals block. After repairs wires I then inspected heating hardware and found the thermal cutoff blown. I replaced thermal cutoff and reassembled and tested dryer. Found unit heating as designed call complete

Arrived back on site to install previously ordered mount.Removed and replaced it and unit tested as designed to customers satisfaction.JOB COMPLETE

Arrived on site and inspected dryer F01 error code.Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE

Arrived on site for the refrigerator that?s making ice very slowly. Inspected unit and work area. Customer advised the unit is always seemingly low on ice and seems to take a long time to make ice. Ran the unit through harvest test and found the unit working as designed. The customer advised that it usually takes up to 3 to 4 hours to harvest ice. I did inform the customer that the flex tray icemaker?s are icemaker?s that have really long harvest times. Checked the temperature of the unit and found the freezer sitting at 2?F. ; ordrng 1 W11284458 (icemaker) and 1 W11449482 (CONTROL)

"Arrived on site for dishwasher leaking. Upon arrival ran multiple cycles and found unit leaks due to multi issues. Found water inlet valve is not fully closing all the way, the rinse aid container is cracked and also the main control is causing unit to fill drain and agitate at the same time at random moments.

"Arrived on site for refrigerator not cooling. Upon arrival I found power supply was exactly 120v from outlet and the condenser fan, evap fan, and all hardware except compressor were running. Found upon further investigation that the start device had failed not allowing compressor to run fully. After installing a new start device I was able to let unit run for 20 minutes solid and found unit running as designed ithout failure. Informed customer to give 24 hrs full cooling. Call complete"

Arrived on site for a dishwasher that has a gasket that?s falling off and leaking. Inspected unit and work area. Customer advised that the unit gasket is starting to break off piece by piece. Confirmed customers complaint and replace door gasket. Customer also advised that the unit sometimes will have a hard time starting a cycle. Tested the unit 10 times and was an unable to replicate failure. I did go over a couple tips on how to get the unit to start if she has an issue with the touchpad. Unit is working as designed. Call complete.

"Arrived on site and found both interior lights dim and flickering, sent videos to CS. Per CS replaced LED module in fresh food under parts warranty. All interior lights are working at end of service call, job complete"

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is overfilling seemingly and causing the icemaker to stall out when they tries to harvest a sheet of ice. They also advised they have an issue with their ice paddle intermittently dispensing ice and not dispensing ice. Confirmed customers complaint on both accounts and removed ice paddle. Found the ice paddle intermittently clicking and not clicking. Advise customer that?s the issue is most likely with her ice pedal for the dispensing issue but that there could also be an issue with their user interface. The customer requested that we were placed the icemaker today and come back for the ice paddle replacement. Replaced icemaker and tested unit. Unit began working and filling as designed. ; ordrng 1 W10370577 (pad) and 1 W11130216 (cntrl-elec)"

"Arrived on site to test unit for dispenser not opening and top adjusters broken. Replaced dispenser and adjusters, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site to test unit for console not responding. Found ribbon damage. Recommend replacing control and console. ; ordrng 1 9744031 (microcomputer) and 1 9744120 (CONSOLE)

"Arrived on site for no water from dispenser. Tested water dispenser no water flow valve energized,diagnosed a frozen water tank,removed cover found air gap between fan scroll and tower,added sealer to gap to prevent cold air from migrating out and freezing tank. Defrosted water tank flushed water out of reservoir."

"Arrived on site to test unit for not starting. Found error code f3e3(failed OWI). Found OWI connection not connected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of temperature issues, unit tested good at time of service, found temperatures were in range, I ran diagnostic tests on all thermistors, unit tested good. Informed customer on how to maintain unit, cleaning coils, resetting controls, etc. unit passed all tests and is working as designed."

Arrived on site to diagnose a washer that is not cycling. Found faulty lid lock assembly and replaced it. All is working properly at this time and unit wasn't installed at time of service.

Arrived on site to inspect unit for not cleaning dishes. Upon inspection found the unit was filling and not pumping water up.Office to reschedule ; ordrng 1 W11025157 (pump&motor)

Arrived on job for complaints of no or low noise from control. Found volume from control only heard on max and even then barely. Will need console to complete ; ordrng 1 W11478524 (PANEL )

"Arrived on site to diagnose refrigerator leaking in freezer. Found fill tube for icemaker was not long enough to seat into the icemaker, spilling over. Need fill tube extension to resolve. Found door handle cracked and also in need of replacement. Customer requested door be reversed to open the opposite way. Reversed doors at customer request. Office to schedule return when Parts arrive. ; ordrng 1 WPW10672333 (Door handle) and 1 WP2174755 (Fill Tube Extension)"

"Arrived on site for Tub barely agitates, does not spin. Clothes are dripping wet at the end of the cycle. Placed in diagnostics and F7E5 came on (shifter actuator fault code). Found actuator was not going into cam. Removed actuator and installed new actuator. Placed in manual diagnostics and lid latch was locking and unlocking without me manually engaging it. Removed lid latch and installed new lid latch. Ran through auto diagnostics and completed all cycles as designed. No leaks detected. Job completed"

Arrived on site to test unit for unit leaking. Pulled unit out and ran unit to test for leaks. Unit washing and draining for 20 minutes and no leaks present.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced gearcase and tested unit in an auto cycle and in a manual high speed spin. Both TesT ran as designed. Advised the customer to run a cycle with clothes in and to all back if further issues persist. Unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new housing assembly with the valve and then tested the unit. No more leaks observed at the time of service. The unit is working as designed.Call complete.

Arrived on site for too much ice,found shut off arm disconnected from icemaker assembly,installed shut off arm tested arm operation good."

Arrived onsite for refrigerator not dispensing ice. I had the yoke and motor so I replaced them and tested the unit. The unit still did not dispense and the ice bin felt like it wasnt seating all the way into position I found the control arm slightly bent outward. I bent it back into shape and locked the bin into correct position. The unit is now working as designed and no leaks were detected during time of service.

Arrived onsite for refrigerator not dispensing water . Upon inspection found water and ice dispenser functioning properly. Could not duplicate the issue. Insured temperature setting was good and UI and pads are good. Job complete

Arrived onsite for refrigerator with condensation in the RC and door gasket issues. Upon inspection I found the RC door was not closing correctly and as if it was getting caught on something or rubbing causing the top left corner of the gasket to have a gap. I found condensation built up on the damper. The customer had concerns of the condenser coil and compressor due to excessive dust build up on the condenser. I removed the RC door and found the cam bolt had backed its self up out of the hinge about the 2 inches . I screwed the bolt back in and lined the cam up so that the door would close correctly. The door is now closing correctly but there is still a slight gap in the upper left side of the gasket. I inspected the condenser coils and compressor we vacuumed up what we could of the dust but being an older unit there is dust in certain spot and are spots that we cant reach with the vacuums and would need compressed air to shoot the dust out. With no other complaints about cooling issues. I heat formed the gasket so that it seals correctly and asked the customer to leave the RC shut for a few hours and monitor the unit to make sure the condensation doesnt return

"Arrived on site to diagnose temperatures being off by 40 degrees, customer informed us that the inspector tested the temp with a laser temp reader on the side panel giving an improper reading for actual cavity temperature. We tested the unit with my temperature coupler and found the average temperature to be 10 degrees below set temp. We tested the sensor and found it out of range. We replaced the temperature sensor. We also were informed by the customer that the burners were lighting at different levels and some the low was either too high or low, we adjusted all of the burners and now they are operating as designed. Job complete."

"Arrived on site for ice melting and not dispensing ice. Inspected unit and work area. Measured temperature in freezer at 17?. Performed diagnostics mode and tested sensor and defrost cycle. Gained access to FC evaporator and found heating working. Found thermistor out of range. Tested auger motor while measuring voltage and found only getting 24 volts. Will need to replace main control and evaporator fan motor assembly..; ordrng 1 W11109595 (FC FAN ASSEMBLY ) and 1 WPW10675033 (CONTROL)"

Arrived on site for a dryer that had display issues. Inspected unit and work area. Confirmed customers complaint and found the dryer control panel having multiple boxes of the same thing indicating the circuitboard had shorted out. Replaced control panel and tested unit. Unit begin working as designed. Call complete.

Arrived on site for a range with the cooktop on light stuck on. I checked the voltage at the wall and found it good. I then gained access to the switches and isolated the front right switch causing the light to stay on. I installed the new switch and the unit began working as designed. I tested the burner and it was also working as designed.

"Arrived on site for no cool. Removed compressor cover found oil in base plate,traced oil to leak at manufacture weld joint to the condenser coil. Removed weld joint added coupler and brazed new coupler,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10913906 (Access valve), and 1 Wpw10143759 (Drier uv) from stock"

"Arrived on site for customer complaint of unit not cooling properly, found fan motor getting voltage, but not spinning properly, ordering fan motor and bringing back control. Also found defrost drain line needs to be defrosted. ; ordrng 1 WR60X10074 (Fan motor)"

"Arrived on site for popping noise continuation, upon arrival customer informed us that the unit is still making a popping noise and would like a replacement unit due to the continuation of the issue. Found that the noise was due to the dampener door opening and closing upon use, checked the wiring harness and found no issues with it,

Arrived on site for a refrigerator with an ice maker not working. Upon arrival the customer stated that the IM fill tube was frozen and she thawed it out and this is the second time. Since then the IM has been workin. The real issue is the fridge wont dispense ice. The unit also has water dripping from the water dispenser. These indicate a weeping valve. I heard the IM harvest while I was checking temps in the FC and found it working as designed. I found temps at 7?F. Upon further inspection I found the harness from the IM not allowing the ice machine to push back all the way to come into contact with the auger. I zip tied the harness up and now it pushes back all of the way. I tested the dispenser and it is now working as designed. I installed a new valve as well due to the dripping and recurring frozen fill tube. I then tested the unit and it is dispensing water as designed. No leaks observed at the time of service. Call complete.

Arrived on site to test unit for oven not igniting. Test unit and found igniter not making contact with bane burner. Test unit and oven igniting right away job complete.

Arrived on site to test unit for upper rack falling. Test unit and found adjusters broken. Replaced adjusters test unit and unit test good job complete.