"Arrived on site. Installed ui control prev tech diagnosed as defective,ran unit through diagnostics,optics passed,fan powered on,no errors,ran harvest test ice dumped,ran fill test and all test passed. If issue continues will need a new high voltage main control board and ice box fan."

"Arrived on site for no ice. Icemaker not running through a forced cycle replaced defective icemaker,icemaker ran through a cycle and filled with water"

"Arrived on site to test unit for lights not working, tested unit found RC top lights not working and FC light not working, replaced freezer light module, all functions returned to normal, unit is now running as designed, no leaks detected job complete"

"Arrived on site. Powered unit on,found deli ui unresponsive,removed deli ui found damaged and broken wires in harness unit will also need a deli door. ; ordrng 1 W10815674 (Deli door)"

"Arrived on site for no ice. Ran diagnostics optics passed,no air flow from fan,error E2 on icemaker,ran harvest test failed. After power cycle selected max ice and fan powered on but weak. Good air flow from fresh food evaporator fan,no ice build up on evaporators. diagnosed unit will need a new main control,ice box fan and icemaker.; ordrng 1 WPW10675033 (Main control)"

Arrived on site to test unit for door hitting on right side. Found door had come of the hinge receiver. Removed door and secured door to the hinge receiver test unit and unit test good job complete.

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and console and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found door wire harness broken (see SD-pic). Found yellow wire ( communication wire) and brown wire (IM switch wire) broken. Will need to replace door to correct.

"Arrived on site to test unit for not reaching temp, tested unit found that the customer is using aftermarket thermostat to measure temp, and stated that the unit is off by 25 degrees, customer was unaware that the unit has a calibration feature built in, educated customer on how to properly calibrate unit, left unit calibrated to +5 degrees, if more is needed customer to adjust according to their liking or cooking technique, at this time the unit is functioning and running as designed job complete"

Arrived on for a leaking DW. Upon inspection I found that the supply line to the DW was leaking. I replaced it and tested unit and found no leaks.

Arrived on site to replace console and front door panel. Replaced parts test unit and unit test good job complete.

Arrived on site for washer leaking water. Upon arrival confirmed complaint with customer. Found no errors in Diagnostics. After further visual inspection found no signs of leaks under unit. Ran all diagnostics cycles and found water draining but getting clogged in drain line under the home and back flowing back through the bottom of the toilet mounted to floor on left side of washer itself (photos of layout in sd). Instructed customer at this time they will need a plumber in order to resolve the leak/clog within drain lines of the home and washer would be ready for use as soon as plumbing issue is resolved. Call complete

"Arrived on site for icemaker not making ice. Diagnosed a defective icemaker replaced icemaker,icemaker ran through a cycle and filled with water. Tested ice bucket removal unit working as designed."

Arrived onsite for microwave hood light not functioning. Found failed bulb housing. Replaced housing and tested. Unit is functioning properly. Customer needed replacement bulb as well.

"Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran diagnostics and first time didnt turn on wash motor. Gained access to the control and found the molex was not seated properly after previous tech left. Seated the molex properly and dishwasher completed all cycles as designed. Heating element sizzled water after drain pump completed draining water. No leaks detected. Job completed."

Arrived onsite to install previously diagnosed pat. Upon arrival I gained access to the icemaker and replaced it. I tested icemaker and found it operating as designed. Job complete.

"Arrived on site and adjusted all flame height to customer request/specifications. Cooktop is now correct and each burner is operating normally, job complete"

Arrived on site for dishwasher not draining water. Upon arrival customer stated unit was draining but not drying the dishes. After further testing I found no errors in diagnostics and heater functioning during tests. Found rinse aid dispenser dryer and ran out of rinse aid. Instructed customer on all whirlpool recommendations of use and care to improve drying capabilities. Unit functioning a designed.call complete

"Arrived on site for complaints of no heat and cycle not stopping on its own. Found unit tumbling, but not heating. Found plug part way plugged it. Plugged all the way in, and unit is now heating properly. Found outlet to be loose. Advised customer to have outlet inspected by electrician. Also found unit will not turn off on its own. Installed new timer and tstat. Tested unit and now turning off on its own. Job complete."

"Arrived on site and inspected microwave and found it is not heating, Megatron capacitor and diode would need to be replaced. While trying to uninstall microwave found mounting a point on the right hand side was stripped and broken off by installation case wrap and a new installation kit would be needed.

Arrived on site to test unit for keypad error code. Found console will stop working out of the blue. Will need to replaced new console ordering new console office to reschedule. ; ordrng 1 W10452290 (Console)

"Arrived onsite to replace door switch. ordrng 1 WP3406107 (Door switch)"

"Arrived on site for complaints of clothes not getting dry on the first try. Used vent tester to test airflow. Tested with vent hose attached, and found poor airflow. Tested with vent hose off, and found good airflow. Advised customer to have vents cleaned out by a professional vent cleaning company. Customer stated they have not been cleaned out in the 5 years she has been living there. Job complete."

Arrived on site to follow up on dishwasher that not running. Installed new switch assembly and retested unit. Verified unit powered on and started a wash cycle. Unit is spraying and working as designed.

"Arrived on site, replaced gearcase, cam ,. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found temps at (actual) 0/37 on arrival. Found stable 120v connection o ice maker but motor was stuck, replaced ice maker and tested unit. Found ice maker filling and harvesting as designed. Instructed customer to give unit 24 hrs to fill bin. Call complete"

Arrived on site to replace fan motor and control board. Test unit and fan still not working on low. Found bad harness office to reschedule ; ordrng 1 W11350914 (Main harness)

"Arrived on site to test unit for, cycle not completing , tested unit found that that drain pump will not engage at times, checked voltage, pump receiving 120VAC at Al times, replaced drain pump, tested unit unit completed full diagnostics cycle, customer has been under loading and causing unit to go off balance, advised customer to wash normal load per owners manual, unit is running as designed no leaks detected job complete"

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site for refrigerator needing previously diagnosed power cord. Upon arrival reconfirmed issue and installed needed part. Reassembled and tested unit. Found all fans and compressor fully functioning as designed. Instructed Rac to allow unit 24 hrs to cool. Call complete

Arrived on site to install new console due to bend in previously installed console. Installed new and centered bezels. Unit now working as designed. Call complete.

"Arrived on site for install of new wash motor assembly. Installed new part and tested. Put unit in service mode and found no new error codes. Ran factory diagnostic tests and unit passed. Unit now washing correctly, and functioning as designed. No water leaks detected, job complete."

"Arrived on site for The refrigerator (fridge section) freezes the food and water (into ice), even the temperature is 40F. This is a new refrigerator bought from Lowes and just delivered yesterday. Customer stated they adjusted fridge temp to 40 and items are no longer freezing. Found glass bottles on top shelf directly next to diffuser. Explained anything near the diffuser can and will freeze. Pointed out decal on rear bulkhead that explains this. Customer was confused as to why his eggs were freezing on the third shelf down. I showed him how his containers inside the fridge were protruding past the back of the shelf blocking air flow from circulating properly therefore causing spots in the fridge to get colder air thus freezing items in these areas, like eggs on third shelf. Customer is happy with temp items in fridge are with temp being set to 40. Tested thermistors and diffuser. Fridge is working as designed. Job completed."

"Arrived on site to test unit for no power, tested unit found unit not receiving proper voltage, L1-N 30v from L2-N 120VAC, from L1-L2 receiving 90VAC, advised customer to contact electrician to resolve issue, after the voltage has been corrected by a electrician and the unit still has operational issues, then to call us back at this time job is complete"

"Arrived on site for complaints of cooktop not working correctly. Found cooktop unresponsive, none of the buttons working. Could not access service mode. Found unit on two different breakers, took pictures. Found incorrect voltage at the wall. Advised customer to contact a professional electrician to have the breaker and connections inspected.

Arrived onsite to replace heating element as per whirlpool. Replaced part. No issues at this time. Job complete

"Arrived to inspect oven not heating properly. Confirmed the complaint and found the bake element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Customer satisfied, Job complete."

"

"Arrived on site for washer needing previous diagnoses rebuild. Upon arrival installed all needed parts. Reassembled and tested unit 6 times on all setting available. Found no leaks or failures. Unit now fills, agitates, and drain/spins as designed. Call complete"

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the top half of the agitator is loose and no matter how hard they try to screw in the bolt, it seems like it stripped. Confirmed the customers complaint and found the bolts going into the agitator coupler with no metal Splaine to hold it in place. Spoke to service management team and was advised to contact whirlpool Tech line. I called Whirlpool Techline and spoke to Joe (no SR#). He advised that if the agitator was not being held together properly, the issue would have to be with the agitator itself completely. He advised to order all necessary parts for the agitator and try to come back with a new agitator to assemble onto the washer to be sure that we have all necessary parts. Ordering parts in the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11158175 (Agitator cam) and 1 W11561052 (Agitator coupler) and 1 W10772621 (Screw) and 1 W11480892 (Agitator auger)"

Arrived to inspect washer scraping noise from inside. Confirmed and found several coins in between the agitator and tub. I removed the coins and tested the unit and unit tested as designed. Customer had recent backflow issues from sewage backing up into the residence. Advised customer to use afresh tabs to minimize the smells inside the unit as suggested by manufacture. Job complete

Arrived on site for dryer making loud banging/scrapping noises. Upon arrival confirmed issue. Found front tub bearing had failed and snapped into pieces. Also found the front bulk head mounting clips had failed causing front bulkhead to not hold against cabinet. Informed customer office would call to reschedule once availability of parts is known. Will need to return with new bulk head clips and from bearing kit. ; ordrng 2 W10854425 (Bulkhead mounting clips)s

"Arrived to inspect right front element staying on high even when customer puts the now on low. Confirmed the complaint, removed and replaced the switch and both knobs that were broken. Unit now functioning properly. Customer satisfied. Job complete"

"Arrived on site for a dishwasher thats not closing properly. Inspected unit and work area. The customer advised that the unit would not close the door for several days and that they attempted to use a plastic knife to fix it. They said that since they did that the unit has been opening and closing properly but they just arent sure if something is broken within the door latch. Tested operation in the unit seem to work fine. I did advise that they could proceed forward with repair just to be sure or they could just try to wait and see if there issue was resolved.Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit finished out the harvest and filled as designed. Advise the customer to give the unit at least 24 hours to make ice.

"Arrived on site for a range that wont heat properly. Inspected unit and work area. Ran the unit through diagnostics and found an F1 E0 (main control failure) error code. I asked the customer if theyve ever seen that error code before and they had mentioned that they had maybe one time. Ran the unit through testing on the bake and broil elements. Found the bake element would not heat but the Boyle Element Wood. Gained access to the back and check continuity through the bake element. Found it open. Went to remove bake element but could not gain access to the element. Spoke to service management team for advice and was advised to call Techline. I called Whirlpool Techline and spoke to Andrew SR# 7732762095. He had me video chat him for 30 minutes to see if we could get the big element replaced. After several attempts, we could not gain access to the element to remove. He advised at this point because the service manual and technical data sheets did not indicate whether this element could be replaced or not, he would report all the findings and photos to review. He advised me to tell the customer that whirlpool and be in contact with them or us depending on the next steps. Call complete."

Arrived on site for a washing machine that is not spitting out clothes or draining. Inspected unit and work area. The customer advised that the unit wont go into the spin cycle because it doesnt drain out fully. I confirmed the customers complaint and found the unit not fully drained of water. The unit immediately went into a drain when the unit was plugged in and could not hear any movement of water. Removed water from the unit and access the drain pump. Found no obstructions within the drain pump and the drain pump bad.

Arrived on site for range neeeding previously diagnosed ACU and lab I left burner element. Upon arrival reconfirmed issue. Installed needed part. Reassembled and tested unit. Found oven and all burners fully functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and ran the unit through an auto test. The unit ran as designed except for the agitation portion where I could hear a clicking sound from underneath the unit. Looked underneath the unit and found the cam detached from the shifter. Replaced the shifter and tested the unit. The unit began to agitate and spin as designed. Call complete.

Arrived on call for complaint of some buttons not working. Confirm the start button not responding.

Arrived on call for complaint that buttons not working. Found the console has failed. Replace the console

Arrived to inspect unit with cooling issues. Confirmed the complaint and found 54 freezer and 64 degrees in refrigerator compartment. Checked the back of the unit and found there is a void in the insulation

Arrived onsite for range oven not igniting. Up inspection I found the back ignitor is burnt out.I am ordering 1x w11176454 bake ignitor. ordrng 1 W11176454 (IGNTR)

Arrived on site to follow up on microwave oven combo that was not heating in the MW. Disassembled side panel and rechecked HV system. Found voltage and components good. Found the blue wire for the transformer was loose die to connector. Tightened connector and retested unit. Verified unit working is working as designed. Tested cup of water and verified it is heating as designed. Call complete.

Arrived onsite to replace parts ordered by the previous tech. Replaced parts. No issues at this time. Job complete

"Arrived onsite for unit giving error for water sensor. Opened up the back of the unit and saw that the connector for the water level switch was hanging off. Re plugged in the water level sensor. Tested the unit and unit was working with no issues. Just let the customer know that the connector for the sensor for some reason can slip off easy, customer zipped tied the connector to keep in place. Did not need any parts to service the unit. No issues at this time. Job complete"

"Arrived on site to replace previously diagnosed control board, replaced control board, tested unit through diagnostics cycle, unit is running as designed, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found no ice production. Reset icemaker and immediately cycled and filled with water. Also found customer is experiencing water on the bottom of the fresh food section, took one pitcher. Removed fresh food evaporator cover and found drain is working properly, foil edge on the evaporator cup has deteriorated and Styrofoam on evaporator cover is beginning to disintegrate. Added foil tape to attempt to restructure drain and correct water path. If this does not work a new evaporator cover will be needed. Also found door Molien is worn at the top and a spring is missing that keeps it straight when the door is closed. Raised left foot so that Molean goes into receiver again.

"Arrived on site ,replaced bottom rack rails . no water leaks detected at time of service. Job complete"

"Arrived on site and inspected dishwasher and found saved error code 8/4, inspected float switch and found water in plastic tray. After drying up water ran a diagnostic cycle and confirm there was no active leaking from the dishwasher. Took a 20 second video and uploaded it to KB/service management of dishwasher not leaking. Job complete"

Arrived on site to replace previously ordered parts for dishwasher. Tub assembly dented near upper seam and it will need to be reordered. Office to set return appointment. ; ordrng 1 W11409865 (Tub)

"Arrived on site and inspected cooktop and found customer is experiencing right front element not staying on. Issue is very intermittent. During service call element is working properly. Took several videos and uploaded to KB/service management and KB/AHS. Also uploaded customers video where it took four attempts to get element to stay on. At least two other companies have been on site and rebuilt cooktop completely. Including cooktop surface, customer is aware that some pots and pans are better than others. The pan shown in his video is very wobbly and should never be used again. The largest pan in the video works best and the reddish/pink one although working is not as quick to heat as the large pan in the video. T

"Arrived on site and inspected washer and found it is not agitating properly, disassembled Gearcase assembly and found cam kit lifter is sheared at the top, Gearcase and all components will need to be replaced and would need to have agitator on hand as well if needed.; ordrng 1 W10834890 (Washplate) and 1 W11164183 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10808317 (Belt) and 1 W10677723 (Motor) and 1 W11398781 (Actuator)"

"Arrived on site for range oven door glass broken. Inspected unit and work area. Found outer glass broken. Removed door assembly and found all else intact. Will need to replace outer door assembly.

Arrived on call for complaint of icemaker not working and still freezing in refrigerator. Found the damper not closing properly sometimes and allowing cold air to freez food in refrigerator. For the icemaker we have power but gear damage. After replacing test damper and icemaker return to home position.

"Arrived on site to diagnose washer that is making a lot of noise and walking when in use. Ran error codes and found F7E6, F7E7 both for motor issues. On inspecting the unit it was severely off level and diving to one side. Checked the basket and found the hub had play and the basket could move. Replaced hub, leveled unit with a level, and replaced shift actuator with the updated part. Calibrated unit and tested. Verified unit is much more quiet and centered with no further abnormal movement. Call complete."

"Arrived on site to diagnose refrigerator that isn't providing adequate cooling. Customer said they found some ice built up behind the deli drawer. They showed me pictures and the ice buildup wasn't massive, and looked like an air leak. Checked Temps and found both RC and FC are both about 10-12 degrees high. Compressor is scalding hot. Unit isn't cooling well enough due to a weak or failed sealed system.

"Arrived on site and inspected refrigerator found early last week customer experienced frost buildup inside of freezer section. Six days ago they removed the frost themselves. Now during the service call the evaporator looks normal and there is no excessive moisture or frost in the freezer section. Issue is likely due to a food item causing an air gap and allowing moisture from the exterior to build up inside the freezer. Customer corrected the issue in advertently by emptying freezer and clearing out frost. Frost has not returned in the six days cents they corrected the freezer., Job complete."

Arrived on site for dishwasher not heating. Per diagnostics mode and tested components and found no heat from heater. Gained access to control and measured resistance on heating element circuit and found opened. Gained access to resettable fuse and tested resistance and found closed. Measured resistance at control on heating circuit again and found 26 ohms. Measured resistance on thermistor at 9.26 K. Performed diagnostics mode and measured amp draw to heater and found 6.9 amps. Found heater working. Found resettable fuse was at fault.

"Arrived on site to follow up on dishwasher making louder than normal noise when running. Replaced the rinse aid dispenser and ran unit. Tested a couple of cycle starts and runs and found bo further abnormal noise, everything sounds good. Call complete."

"Arrived on site and inspected dishwasher and found saved error code 8/4, inspected float switch and found water in plastic tray. After drying up water ran a diagnostic cycle and confirm there was no active leaking from the dishwasher. Took a 20 second video and uploaded it to KB/service management of dishwasher not leaking. Job complete"

"Arrived on site and inspected washer and found drain catch is full of debris and what resembles potting soil missed with concrete, took pictures. Attempted to clean out washer with wet vac and try to reassemble drain pump. Drain catch gasket would not stop leaking. Replaced drain pump but washer will still not drain completely there is likely more debris clogging up drain system before and after pump.

Arrived onsite for refrigerator ice maker not making ice. Upon arrival tested unit. Found ice maker error. Force tested ice maker and would not complete cycle. Replaced ice maker. Tested unit after replacement and unit is now functioning properly. Unit cycled and filled. No leaks present at this time. Job complete

Arrived onsite to replace parts. Replaced the fan assembly along with extra pieces of gasket to help keep the reservoir from freezing. No issues at this time. Job complete

Arrived on site to test unit for oven not heating. Found bad console and control board. Will order new console office to reschedule ; ordrng 1 W11297728 (Console)

"Arrived onsite to replace heating element as per whirlpool. Replaced heating element, no issues at this time. Job complete"

arrived on site for oven shutting off . Found breaker tripping when oven is in use . Found convection fan not working . Ordering fan and valve to have just in case . No gas leaks detected at time of service ; ordrng 1 W11239228 (Dual valve) and 1 W10794440 (Convection fan motor)

"Arrived on site to test unit for not working correctly, tested unit found broken right top rack wheels and top right track wheels , also float switch was stuck causing unit to drain none stop, adjusted float switch, need parts to complete job, office to reschedule ; ordrng 2 WP8575897 (Wheel assembly)s and 2 W10888592 (Rack wheels)s"

Arrived onsite for washer locked. Upon inspection found UI locked. Removing control lock corrected issue. Ran test cycle and all in currently functioning. Job complete

"Arrived on site for washer not starting . Found door latch broken off . Ordering strike . No water leaks detected. Call to set return. .; ordrng 1 W11091027 (Door strike)"

Arrived on site to drop off part. Left part at front door job complete.

Arrived on site for unit not defrosting. Bimetal reading good found defrost heater missing jumper wire defrosted evaporator installed new heater correctly

Arrived on site for storage draw not sitting properly. Glides are in good shape . Ordering rail and draw to correct placement of draw . Call to set return ; ordrng 1 W10813962 (Draw) and 1 WPW10306546 (Rail base)

"Arrived on site for ice maker not making ice . Found ice maker with cubes stuck in rake and ice flowing over tray . Replaced ice maker , ran harvest all checked normal . No water leaks detected at time of service. Job complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived onsite for not drying correctly. Looked at the unit and tested it. It was set in low heat, put the unit in medium heat, and re tested the unit. Unit got hotter. Let customer know that the unit will not dry well for a small load when in normal mode and that they should use timed dry for small loads. No issues at this time. Job complete"

Arrived onsite for refrigerator not cooling. Upon inspection found both compartments warm.

Arrived onsite for dishwasher leaking. Upon arrival put unit in diagnostics and found stored error code for vent wax motor. Ran unit in auto test and could not identify a leak. Ran heavy cycle for 20 min and still couldnt identify a leak. Customer had video of water on toe kick and insulation on toe kick has water mark indication. Called tech line for assistance SR#7732764283. Tech found no known issues. Recommended customer leave toe kick out to see if leak could be verified when in use. Customer will monitor. Job complete

Arrived on call to replace previous diagnosed parts. The screws ordered are for the bottom of door and needed. But the screws that hold item #1 to item #8 are not showing in breakdown. The original screws are broken of in item #8 and will need to be replaced. ; ordrng 2 Screws (Research)s

Arrived onsite to install properly diagnosed pats. Upon arrival I installed all new parts and tested unit and found unit operating as designed.

Arrived on site for light flashing and . No or really poor ice cubes . Found clean and replace filter light flashing . Ran diagnostics and when filling almost no water entering unit . Removed filter water flow improved . Passed all diagnostics tests . Recommended replacing filter and running a clean cycle . Left filter out .No water leaks detected at time of service. Job complete

Arrived onsite for refrigerator with ice buildup in rc Upon inspection I found that there was ice coving the rc evap. I steamed ice off and checked seating and found that the unit wa on AD so I set it to 8hr defrost cycle.

Arrived on site for cooktop when turning on back left burner all burners continue to spark. Inspected unit and work area. Verified failure and disassembled unit. Found spark igniter harness not seated properly on valve. Corrected harness and tested operation. Assembled unit and tested all burners. Unit is working as designed.

Arrived on site to replace previously ordered parts for microwave. Replaced filter control board and found no change. Is. Noted cavity thermostat open and wiring to thermostat burnt. Thermostat and wire will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11568584 (Cavity t-stat)

Arrived on site for Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 . . .SP W11540964 - Special Project S17304 - Removed element and installed new element. Ran diagnostics and no error codes came on. Completed all diagnostics cycles without issue. No leaks detected. Heating as designed. Job completed.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found when evap fan harness was replaced wiring wasn't fully connected and connection for rc air temp thermistor was open. Rewired unit properly and all is working properly at this time. No further repairs needed and no leaks were found at time time of service.

Arrived on site to diagnose a dryer that is not cycling properly. Found unusual sound from motor when stopping and it is causing the unit to shut off with heavier loads. Motor will need to be replaced to complete repairs.; ordrng 1 WP697772 (Blower) and 1 W11364931 (Motor)

"Arrived on site for NOT COOLING/FREEZING. Refrigerator was located at the maintenance garage located at the main office. Took temps and FC was 5 and RC was 38. Fan is running. Gained access to evaporator and found molex connector that comes from the main harness to the heater connector was not plugged in. This is why frost accumulation would not melt eventually causing no cooling. Researched notes from my self and previous tech. We never accessed the evaporator for the in warranty repairs. Also noticed at some point between our previous visit and today someone other than us replaced the thermistor. I know this because the thermistor was wrapped with foil tape and zip tied. This is not the way they come from the factory. IT IS the way we recommend replacing the thermistor, so it was done correctly.

"Arrived on site to install previously diagnosed part. Found suction line collapsed when I removed the RC evaporator cover. Also found evaporator housing was cracked. Called new warranty to report my findings and spoke to David. Ordering compressor, evap housing W11435997, access valve TJ90SF8404, service tap W10913906, non uv drier W10843121, tubing kit and evaporator W11492867. Will return with all parts. Drain pan (returning with) will need replacement. Customer stated the fridge cools better than the freezer which is odd based on the suction line in the RC being collapsed. I took pictures of the collapsed suction line. David asked that we include this photo when we reach out regarding repair and autho for parts needed. ; ordrng 1 W11435997 (Evaporator housing) and 1 W11492867 (Evaporator) and 1 W10832994 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 W10843121 (Non uv drier) and 1 W10913906 (Service tap) and 1 Tubing (Tubing kit)"