Service History 676

Near Pflugerville, TX 78660
Wesley
Job Details: 02/14/2020
DISHWASHER KITCHENAID KDTM354ESS3
Near New Braunfels, TX 78130
Noah D
Job Details: 02/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace sump and pump, replaced sump and pump and moved over the drain pump, reconnected wires and tested, no leaks detected, all functions returned
Near Austin, TX 78717
Tyler B.
Job Details: 02/14/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to install previously ordered parts, removed and replaced, gearcase, wash place, cam, actuator, motor and belt and cover and teased good"
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site to replace previously ordered parts for refrigerator. Upon inspection of unit found no frosting around door seal in freezer indicating no air leaks. Did note fresh food door seal was not shaped properly after door opening direction was switched. Freeshaped seal using applied heat and found all is working properly at this time. No water was hooked up to unit at time of service.
Near Paige, TX 78659
Cliff
Job Details: 02/14/2020
RANGE GE JGB720SEJ4SS Arrived on site to diagnose a range with burners that won’t stop trying to ignite. Found left side ignition switch not mounted on valve properly. Remounted switch properly and tested unit. All is working properly at this time.
Near Round Rock, TX 78665
Paul
Job Details: 02/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived onsite for a washer that only fills but won’t agitate or spin. I checked stored error codes and found an F7E6. I ran auto diagnostics and the unit agitated for one second and stopped then when the shifter went to the spin position it tried to spin for one second and stopped. The unit completed the cycle but didn’t agitate or spin out. I ran manual spin and found the control pausing itself after 1 second. I replaced the control, ran the calibration cycle, and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Wimberley, TX 78676
Robert
Job Details: 02/14/2020
WASHER GE GTW750CSLWS Arrived onsite for washer making noise and not basket not spinning. Ran diagnostics and found that the lid lock was not functioning. Replaced latch and tested washer. Everything is working properly and no leaks detected. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to doors. Replaced freezer and refrigerator door. Tightened handles. All checks good. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not locking, found lid lock worked correctly during test mode but during regular cycles the lock does not activate before advancing to next cycle; ordrng 1 W11116590 (CONTROL )"
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
OVEN FRIGIDAIRE FFEW2726TSC "Arrived on site to diagnose oven that was not powering on. Performed diagnostics and voltage checks. Found full 240V at the wall and at the main control. Unit still not powering on. Replaced control and retested. Control still receiving power, but front panel not coming on. Ordering 1 54511003 control panel with ribbon cable. Office to reschedule based on parts availability, showing 0 at vendor. Doesn’t appear to be an install issue, and should be warranty. ; ordrng 1 5304511003 (CONTROL PANEL. )"
Near Blanco, TX 78606
Brandon
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for customer complaint of no ice production, found ice maker would not rotate, temperature was 0 degrees in ice bin, fans were working, I replaced ice maker, no leaks at time of service."
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site for dishwasher that would not start. Inspected unit and work area. Tested voltage going to control and found 122 V tested voltage going to the user interface and found 16 V.
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations at previous service call, I removed and replaced the bin thermistor and tested. Unit is making ice and operating as designed. No water leaks observed during service Job completed."
Near Jarrell, TX 76537
Al
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KUBR204ESB00 "Arrived to inspect cooler not cooling Called Whirlpool Tech line and spoke DAVE with Whirlpool Tech Line SR #7727128490.Plugged unit in and unit began cooling properly.Job complete Compressor, fans all work properly.Job complete"
Near Lakeway, TX 78738
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for noise compliant. Removed deli drawer found evaporator incased in ice. Per service pointer W11329116C diagnosed unit will need updated cover and main control repair covered under AUTHO S27311 ordrng 1 W11333076 (CONTROL)
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "arrived on site to install previously diagnosed and ordered parts. Due to the unit tripping the breaker and per Frigidaires recommendations, I removed and replaced the door latch & spring, switches and latch hook. Tested the unit and it operated as designed. Per Frigidaire Techline I placed some grease on the door latch hooks for smoother closing. Job completed."
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
REFRIGERATOR GE GFE28GSKESS "Arrived on site to follow up on unit continuing to freeze food in RC crisper drawer. Found temp in fridge was a bit low. Replaced RC thermistor. Customer has never defrosted unit since the issue began, and there was still ice built up on the back of the Evap panel. Found the Evap is not frosted or froze over, so the thermistor and control appear to be working properly. Replacing temp control thermistor only. Advised customer to let the unit air out for 24 hours unplugged to melt the remaining ice out so that the temp can stabilize. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWB765FC3 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics showing error code F0E4 & F3E2. Cleared the codes and continued with testing. Unit operated as designed except the valve is leaking water into the tub after a wash cycle. Also found that the hot water hose is badly leaking and corroded. I advised the customer of my findings. I am ordering the valve and harness and scheduled return. No water leaks at the end of service.; ordrng 1 W11165546 (VALVE) and 1 W11193817 (VALVE HARNESS)"
Near Killeen, TX 76542
Al
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL KUDL03FVSS0 "Arrived to inspect dishwasher leaking.Removed the kick plate and unit was dry underneath.Discovered the water stains on the floor were from the door, when customer opens the door.Unit works as designed.All water lines were dry at the time of service.Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site and found upper right module out causing issues with the other lights in series. Replaced module and tested. Unit tests good. Job complete
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
REFRIGERATOR ELECTROLUX EI26SS30JW0 "Arrived on site to install previously diagnosed parts to resolve dispenser not dispensing ice or water. Installed new dispenser module and retested. Ice was now dispensing, but water valve still humming. Replaced valve and retested. Valve was now quieter, but no water present. Disconnected water line at door connector and retested and was able to get water to come out the line. The water line in the door is either frozen or obstructed, and water will not come out in that state. Since line is part of the door the whole door would need to be replaced.Customer informed me they were able to dislodge ice in the line and water dispenser now works. Call complete. No water leaks found at time of service."
Near Hutto, TX 78634
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator making noise. Tested and inspected unit and found noise operations seem normal. Called tech line and spoke with Robert (SR# 7727131943) Made aware of stated issues and what was found. Was instructed that this is normal operations. Unit is operating as designed. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78753
Jacob
Job Details: 02/13/2020
RANGE AMANA AER6603SFS2 Arrived onsite for unit not powering on. Tested unit. Found that the wall plug was not giving correct voltage to unit. Spoke with a construction Forman about the issue. Job complete
Near Eddy, TX 76524
Jonathan M
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Ride on site for dishwasher with the burning smell. Inspected unit and work area. Placed unit in service diagnostics and found F8 E2 (drain motor electrical problem) and F6 E4 (float switch open) codes. Ran unit through diagnostic test mode and unit made a clicking sound twice during the wash and then shut off when it got tot the drain. I checked resistance from the control board harness going to the drain pump and found 41.4 ohms. I called safety and reported my findings to Breion. He advised to make normal warranty repairs and replace the control. I replaced the control and tested the unit. Unit tried to go through a drain and a burning smell began to radiate from the bottom of the unit. I tried to find any burn marks or melted wires and could not find any. I called Techline back and spoke to Brieon again. Reported my findings and he advised me to not proceed with any further repairs and to just close out the ticket and they would reach out to the cus
Near Leander, TX 78645
Lou
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found that the unit is heating as I could see the element illuminate in the back left vent area. I tested the airflow with my vent test kit and with the vent tube connected the unit failed. When I removed the vent tube from the unit at the back the unit passed. I shortened the vent tube and when I removed it from the wall, water came out of the tube as there was lint built up inside. I cleaned the tube and reattached the vent tube to the wall and unit and retested and it continued to fail. Customer advised they had the vents cleaned recently. I recommended that the customer purchase a more firm vent tube and have a professional company take a look at the vents in the attic. No lint observed at the end of service, job completed."
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator with a freezer compartment light and refrigerator lights out. Inspected unit and work area. Found FC light out and replaced that light. Found RC light dimmer than the rest and replaced that as well. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/13/2020
ICE MACHINE GE ZDIS150WSS/E "(DM) Arrived on site for icemaker not making ice. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found the reservoir not filling. Valve will need to be replaced. Installed new valve. Tested all operations, all tested good no water leaks detected.
Near Austin, TX 78729
David Z
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to install new mag and inverter from previously diagnosed visit. Installed new mag and inverter after unwiring the unit from the wall. Retested unit and still producing low or no heat. Talked to tech line SR7727128921 as both electronics and mag have been replaced at this point. Verified a scorch mark on the wave guide cover on the inside of the unit showing damaged wave guide.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived to inspect unit with water coming from door, upon arrival unit was running wit af error. Indicating clogged vent. Removed vent and found full of water, advise customer on vent cleaning"
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating correctly. Ran calibration and found that the oven is holding temperature correctly. It’s is normal to have higher pre heat temperatures. Oven during normal operation maintains the average of 300 degrees that it was tested at. No other issues found. Complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door. Tightened handles. All checks good. Job complete
Near Austin, TX 78701
Scott
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site. Confirmed damage to door. Replaced refrigerator door and nameplate. Tightened handles. All checks good. Job complete
Near Round Rock, TX 78664
Jonathan S
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site for refrigerator not making ice or dispensing water. Performed diagnostics and checked water pressure to unit and found good pressure. Tested water to filter at inlet valve. Found water going to housing. Cycled ice maker and found ice maker did not fill. Cycled ice maker again with hose removed from valve. Found minor block on line from inlet valve to ice maker. Cleared black age and cycled ice maker and found filling. Removed hose at door and tested water dispenser. Found blockage in freezer door, possible frozen water line. Recommend to power unit off durning the weekend in attempt to trawl water line in freezer door. All else tested good. No water leaks detected durning service."
Near Austin, TX 78721
Kevin
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM01 "Arrived on site and spoke with Luis the maintenance supervisor at the apartment complex. He says the refrigerator has been working correctly since the previous technician visit. He did not call back for further service on this refrigerator, job complete."
Near The Hills, TX 78738
Richard
Job Details: 02/13/2020
REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived onsite for the refrigerator freezer has frost build up. Upon inspection found that there is frost build up on ice maker and top part of freezer door. Also found that the left hand upper part of the freezer door gasket was not sealing at all causing the frost build up issue. Took door off and replaced door gasket with new and molded new gasket with heat and gasket is sealing good. Removed all frost build up and advised customer to monitor. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect washer for no console power, upon inspection found the console unresponsive, replaced console and tested all functions for problems, no problems or leaks detected, complete"
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWB755DW0 "Arrived on site and inspected washer and found it is full of standing water. Took pictures sent to MS. Removed water but could not replace drain pump at this time. See sticky notes for further information.
Near Austin, TX 78726
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect unit with left door rail issue, found rail not filling snapping in when opening both doors, only works when left door is opened only. Will need rail to correct. Also freezer bin handle section has came off and will not clip back on, and will need replaced as well; ordrng 1 W10698203 (rail-mulln) and 1 WPW10493169 (bin-freezr)"
Near Manor, TX 78653
Wesley
Job Details: 02/13/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onnsite and replaced failed switch. Unit is now operating as designed. All checks good. Advised customer on repair.
Near Austin, TX 78754
Wesley
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onnsite and found unit operating as designed after adjusting door. No parts needed.
Near Kyle, TX 78640
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found saved error code for motor fault and oversuds. Ran all functions in manual diagnostic and everything passed, replaced motor to no further issues. No water leaks detected at time of service, job complete."
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site for washer leaking. Customer stated that unit is leaking after second load on left side. Performed diagnostics mode and ran automatic test cycle. Monitored operation, no leaks occurred. Removed access panel and ran automatic test cycle and monitored from back. Found high water pressure to unit and would recommend to add a hammer valve to home valves but most likely not causing leak. Customer stated that she ran a load this morning and leak was not visible and stated that they only use normal cycle. Ran unit on normal cycle and monitored for leaks. Recommend to add stainless drain pan under unit. Leveled unit and found bottom starting to separate from frame,due to rust. No water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8500DC1 "arrived on site so previously diagnosed and ordered parts. Due to the unit tub/basket assembly suspension rods failing, I removed and replaced the the rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Andy
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived onsite for microwave light always on and microwave not running. Upon inspection we found that lower door switch was not working. Installed new interlock and tested functionality. Everything is working properly Complete.
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for no heat, upon inspection found no airflow and blowback from vent, cleared attached vent hose which was completely blocked, after clearing vent blockages, still had blowback and no airflow, instructed customer to clear blockages in vent exit. Complete"
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived onsite for refrigerator not cooling properly. Upon inspection we found that the evaporator cover in the refrigerator compartment was frosty. Note that the refrigerator temperature was set to 33 by customer because the temperature was not cold enough. Ordering new evaporator cover. Temperature set back to 37. ; ordrng 1 W11284394 (COVER)
Near Austin, TX 78749
Kevin
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found amount of vibration customer is experiencing is normal, cycled all functions and washer is operating correctly. Discussed correct loading procedure and correct amount of detergent. At this time washer is operating as designed, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived to inspect unit with ice building under ice bucket, found ice door to seal good, but found after few tested it would lag and stick open, also asked customer if they aever had the lights flicker and they confirmed.found this due to control board service bulletin w10849220. Unit will need replacement to complete. ; ordrng 1 CNOTE (PART AUTHO) and 1 W10849799 (cntrl-elec)"
Near Austin, TX 78751
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WGD49STBW0 "Arrived on site and inspected dryer and found belt is frayed and thermal fuse has failed, replaced belt dryer is now running normally, job complete"
Near Taylor, TX 76574
Paul
Job Details: 02/13/2020
COMPACTOR GE UCG1680L0SS Arrived onsite for a compactor that makes noise but doesn’t compact. I found the directional switch out of alignment causing the ram to come off the screws at the top and the unit still trying to run up. I corrected the switch and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 02/13/2020
RANGE WHIRLPOOL WEC310S0FS3 Arrived on site for range cooktop on light staying on when not in use. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78747
Luis
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed icemaker found no damage to fill tube heater,installed a new icemaker. Ran diagnostics on icemaker,icemaker passed harvest test,ran fill test passed,ran multiple diagnostics test found no issues with ui. Unit working as designed."
Near Austin, TX 78734
Richard
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection found that the lights are on but the fans are not on and the compressor was not on. Ran diagnostics test 40 and RC and FC fans worked and compressor came on. Changed out control board and compressor kicked on and the fans are running and refrigerator is starting to cool down. Complete
Near Austin, TX 78738
Richard
Job Details: 02/13/2020
COOKTOP JENN-AIR JIC4430XS00 Arrived onsite for the cooktop with error code F47. Error code F47 stands for lost communication or lost power between the UI and high voltage board. Ohm out the harness and all checked good. During diagnostics found that the fuse had blown. Replaced module and display and cooktop tested good. Complete
Near Dripping Springs, TX 78620
Luis
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for cooling issue. Per customer unit would stop cooling and after hard reset unit starts cooling correctly diagnosed faulty main control. Installed updated main control.
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 "arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and calibrated the unit. When the unit was supposed to agitate I could hear the unit making a humming noise and not agitating. I removed and replaced the capacitor and calibrated the unit. Tested the unit in diagnostics and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Jacob
Job Details: 02/13/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for unit door not closing correctly. Tested unit. Unit test good. Gave customer instruct on latch type and strike. No issues at this time. Job complete
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked. Inspected unit and work area. Found lid cracked by left hinge (see SD-QUICKPIC). Removed top and inspected spring hinges and no signs of rust or damage. Performed diagnostics mode and checked fault codes, no faults found. Ran automatic test cycle and found all functions working correctly. Will need to replace lid and screws. May need authorization for repair. Office to schedule appointment when ETA is available on parts. Returning with Lid and screw and hinge bracket to have on hand if needed. ; ordrng 1 W11117421 (LID) and 1 W10270398 (hinge) and 1 WP8563965 (LEFT HINGE) and 1 WP8572974 (RIGHT HINGE) and 2 WPW10078270/QTY2 (SCREWS)s"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived back on site for pump assy replacement. Removed failed pump and replaced and tested good with no leaks on site
Near Horseshoe Bay, TX 78657
James
Job Details: 02/13/2020
WASHER MAYTAG MVWC565FW1 Arrived on site and tested operation. Found no faults in unit. Instructed customer on best practices for wash performance. Unit operating as designed. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer that was making a grinding noise. Inspected unit and work area. Place unit in service diagnostics and could not find an error. Please do not in an auto test and found no problems. Had customer run a normal cycle with clothes and found the agitator stripping on the gear case. Replaced agitator wash plate and tested unit. Unit began to drain and would not stop. Removed back panel and removed pressure switch and still had an issue. Power cycled the unit and unit began to operate as designed. Tested unit in normal wash cycle and unit agitated with no issues. Call complete.
Near Austin, TX 78757
Paul
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for a dishwasher not starting or operating. I found power to the main control but nothing to the control panel. I replaced the main control and tested. The control panel still would not respond with power to it. The control panel needs to be replaced. Ordering W11368911 HOUSING-UI..; ordrng 1 W11368911 (HOUSING-UI)
Near Kingsland, TX 78639
James
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS Arrived on site and tested operation. Found freezer door not closing completely. Found ice maker over filling ice bin due to ice level arm being stuck and ice got behind ice bin and pushed against door causing it to be stuck open. Removed ice build up and verified operation of ice maker. Unit tests good. Job complete
Near Austin, TX 78752
Kevin
Job Details: 02/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer squeals after running for several minutes, disassembled the dryer and found left support wheel is dragging on the shaft. Replaced all parts in dryer kit to correct issue. Also found there is no airflow when vent hose is connected to dryer. Airflow returns with vent it disconnected from wall."
Near Lago Vista, TX 78645
Lou
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the unit isn’t cooling properly and after the power goes out it takes a long time for the unit to cool. I checked temps in the FC=8 degrees & RC=37 degrees (on a setting of 34) and the ice box =9 degrees. Unit is making ice. I place the unit in diagnostics and tested the unit and it showed that the unit rc evaporator thermistor is shorted. I disassembled the RC section and found water in the bottom of the RC section as if the unit evaporator had been frozen and defrosted. The thermistor was badly corroded and not secured in the correct position. I received authorization (SC) to replace the rc Evap motor harness and hv control. I removed and replaced both and tested the unit and it immediately began to cool and the rc evaporator began to make a good frost pattern. No water leaks observed during service, job completed."
Near Spring Branch, TX 78070
Luis
Job Details: 02/13/2020
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Arrived on site for no cool. Powered unit on let unit run,removed cover,found no frost formation on evaporator. No refrigerant in system diagnosed leak at exchanger due to corrosion on tubing. Replaced compressor,heat exchanger,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Austin, TX 78753
Jacob
Job Details: 02/13/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit not washing. Tested unit. Found that the way the hoses are connected from the wall are interconnected and are not leaving water to run from the spout to help fill up washer. Spoke with principal of the issue. Pic in quick pic of connection. No leaks at this time. Job complete
Near Elgin, TX 78621
Wesley
Job Details: 02/13/2020
RANGE AMANA ACR4303MFW2 Arrived in site and found unit with failing burners and 2 bad switches. ; ordrng 1 W11161939 (ELEMENT) and 2 W11371990 (ELEMENT)s and 1 WP3148953 (switch-inf)
Near Austin, TX 78731
David Z
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site to diagnose refrigerator with water dispenser making hammering noise at times. Performed diagnostics. Tested with filter bypass and didn’t hear much noise. Attempted to use a new filter, and when even installing you could hear air pressuring / escaping and very bad seal. Recommended new filter head. Installed new filter head and filter. Retested. Noise is now completely gone. Tested through 4 gallons of water. All is working as designed at this time. No water leaks at time of service. Call complete. Collected $283.39 via cc."
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived onsite for microwave display not working. Upon inspection we found that the display is working intermittently. Customer also stated that the oven racks were not fitting right. Ordering parts office to reschedule. ; ordrng 3 W11218798 (GRATE)s and 1 W11428562 (CONSOLE UI )
Near Austin, TX 78737
Richard
Job Details: 02/13/2020
DRYER MAYTAG MEDB765FW0 Arrived onsite for the dryer having longer than normal dry times. Using the test kit that was sent to the customer. Found that there is a restriction in air flow. The vent tube in the wall has a clog. Advised customer to call a handy man to come and clean the vent tube. All functions on the dryer tested good.
Near New Braunfels, TX 78132
Robert
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator no light issues. Upon inspection we found that the unit is not cooling as well as not lighting. No compressor or fans working. Removed control and power board and inspected them. No visual issues found with either boards. Reinstalled boards and refrigerator is now cooling and lights are working. Recommend main control and power control boards be replaced. ; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Austin, TX 78733
Leonardo
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found adjuster broken. Replaced adjusters test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78741
Kevin
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found control panel has been crushed on the top while still inside the box. At least one knob is missing ,There is no water or electrical connections available at this time to test the washer. Took one picture; ordrng 1 W10552335 (panel-rear) and 1 W10756270 (knob) and 1 W11223397 (CONSOLE)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/13/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to diagnose dryer, upon inspection found the motor did not turn when called by relay and shut off, replaced motor. Wheel was fused to motor and had to be broken off to replace motor, ordering wheel to replace, new motor put it and put back together, ; ordrng 1 WP694089 (WHEEL)"
Near Austin, TX 78749
Brandon
Job Details: 02/13/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site for customer complaint of dryer taking to long to dry, multiple cycles needed to be done. I pulled unit out, removed vent hose, ran test cycle, found 150 degrees exhaust temperature with clothes in dryer, unit tested good, cycled good, instructed customer to have vent cleaned.
Near Lakeway, TX 78734
Richard
Job Details: 02/13/2020
DISHWASHER LG LDT7797ST Arrived onsite for the dishwasher with error code 1E. Installed new water valve and water inlet housing ordered by previous technician. Ran a cycle and the 1E error code came back on. I saw water inside the tub. Will need to order wire harness and optical sensor. ; ordrng 1 ORDERINGONEAUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (WIRE HARNESS) and 1 PARTRESEARCH (OPTICAL SENSOR )
Near Canyon Lake, TX 78133
Luis
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived on site for no cool. No frost on evaporator,pierced low side pressure reading -20 diagnosed leak in system. Replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Copperas Cove, TX 76522
Al
Job Details: 02/13/2020
WASHER LG WM3670HWA "Arrived to inspect front load washer not powering on.Discovered the unit will need UI, PCB Assembly main and 2nd control to complete the repair.Ordering research for parts and authorization.Unit UI is damaged also.Needs more work Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (UI AND OTHER CONTROL )"
Near Austin, TX 78759
David Z
Job Details: 02/13/2020
MICROWAVE KITCHENAID KMHC319ESS0 Arrived on site to diagnose microwave that would sometimes run when you close the door. Found that the action was caused by micro switches not all being able to fully engage unless door was pushed in the corner. Door feels like it has a natural slope but switches should still be contacted. Replaced interlocks and switches and found decent improvement. Overall the door has to be pushed closed fairly hard to make sure they all engage. Tried bending the lower huge some and found minimal improvement. Customer has to close door a bit harder for unit to fully operate as designed. Call complete.
Near Austin, TX 78703
David Z
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "arrived on site to examine that all damage and cosmetic damage on new install fridge. Found RC right door (facing) dented and damaged. Ordering door W10849509. Advised customer of 6 - 8 weeks shipping on doors. Took pictures of all install damage. Found all stairs going to 2nd door had dents in them, as well as a large scrape on the landing, and 4 cracked tiles. All damage photographed in SD. Office to reschedule when door comes in.; ordrng 1 W10849509 (dor-fip)"
Near , TX 78636
Brandon
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for customer complaint of unit not starting cycle, I put unit into diagnostic repair, water valves, drain pump tested good, control tested good. Found basket and gearcase stripped causing the basket not to spin, agitate or brake correctly. Ordering gearcase basket and spanner nut. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10564013 (nut-spaner) and 1 W10811960 (spin basket) and 1 W10868473 (gearcase)"
Near Round Rock, TX 78681
Jonathan S
Job Details: 02/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "(DM) Arrived on site for oven clock advancing faster than normal. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults are present. Tested UI operations, all tested good. Found unit not connected to WiFi. Advised customer the unit must be connected to WiFi to receive updates and proper clock operation."
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
DISHWASHER KITCHENAID KUDE60FXSS4 "Arrived on site for a dishwasher that would not start. Inspected unit and work area. Placed in in-service diagnostics and found F6 E6 (water temperature less than 85 degrees), F8 E1 (long/no drain), and F6 E4 (float switch open. Testing in an auto test and unit would only drain. Tested drain pump and it armed out to 22.4 ohms. Tested control and found open fuse. Tested resistance going to sump and motor. Found it open. Replaced control and motor and tested unit. Unit worked as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 02/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit having a F0E2 and F0E5. Tested unit. Found both error codes in diagnostics mode. Cleared code’s. Tested unit. Unit test good.
Near Copperas Cove, TX 76522
Al
Job Details: 02/13/2020
RANGE WHIRLPOOL WFE505W0HS1 Arrived to inspect unit not heating properly.Confirmed the complaint and discovered the element was defective.Removed and replaced it.Job complete
Near Austin, TX 78723
Leonardo
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site to test unit for unit not washing. Test unit and found bad su,o and motor. Could not get unit out customer will call back when they have unit out ready for us to work on it. ; saved tckt"
Near Round Rock, TX 78665
Andy
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not dispensing ice. (Prior trip was for not making ice) Tested and inspected unit and found all operations to be normal. Ice dispenser is dispensing ice properly. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Temple, TX 76502
Jonathan M
Job Details: 02/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site for microwave that is displaying an F2E1 code (stuck key). Customer stated that it will work if you plug it in for a few minutes then will throw that code. Inspected unit and work area. Placed unit into diagnostics mode and found an F2 E1 ( stuck key), FCE2 (unit not connected to router), and FCE3 (appliance not linked to the internet). I tried to help the customer link her unit to her WiFi and phone but the touch panel became unresponsive and started making its own selections without assistance. I could not get the unit to cancel without unplugging the unit. After 5 minutes, the unit would flash an F2 E1 Touch panel code across the screen. Ordering door due to touch panel being inside the door and will bring back controls just in case.; ordrng 1 W11196131 (door/mw)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/13/2020
FREEZER MAYTAG MZF34X16DW0 "Arrived on site for standup freezer in garage making abnormal noises. Customer had recording of noise. Identified noise as possible evaporator fan interface. Performed diagnostics and gained access to evaporator fan. Found ice had formed in air funnel and fan hitting the ice (see SD-QUICKPIC). Inspected door gasket and looked for possible signs of air leak. Inspected back panel for water markings, none found. Found failure due to possible 4 years of moisture buildup. Removed ice buildup in funnel and assembled unit. Tested operations, all tested good. No water leaks detected."
Near Taylor, TX 76574
Andy
Job Details: 02/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Customer paid in full on CC.
Near Jarrell, TX 76537
Al
Job Details: 02/13/2020
DRYER GE GTD45EASJ2WS "Arrived to inspect dryer not powering on. Confirmed the complaint and disassembled and found the belt damaged.Removed and replaced the belt, reassembled and unit tested as designed for approximately 10 seconds and powered off AGAIN.I disassembled it again and held the pulley down and unit worked.Reassembled the unit and unit has same failure.Ordering research for possible factors contributing to issue of not starting.Could be the switch at the belt.Needs more work Office to reschedule with customer ; ordrng 1 RESEARCH (PULLEY BELT SWITCH )"
Near Austin, TX 78726
Tyler B.
Job Details: 02/13/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived to inspect unit not washing well. Found the unit to be not washing at all and pump would just hum. Unit needed pump assembly replaced.No leak son site"
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/13/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived to inspect unit with multiple lid replacements. Found min issue to cause multiple lid breaks to be from broken mechanisms in side actual hinges-under lid. Causing pressure to be put on plastic lid. All hinge parts and lid with need replaced to cure unit. ; ordrng 1 W10861714 (hinge) and 1 W11023747 (hinge)
Near Georgetown, TX 78633
Al
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher drying issues.Ran diagnostics test mode and unit tested with no errors.Advised customer to show me how she loads the unit and discovered the drying issues come from customer not purging the hot water, not selecting high temperature, heated dry and No rinse aid is being used.Unit operates as designed.All water lines were dry at the time of service Job complete"
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
WASHER AMANA NTW4516FW0 Arrived on site for washer that would not fill. Inspected unit and work area. Customer stated that there was a loud buzzing sound coming from the washer when he had it on and it would not accept selections. Found the buzzing noise to be the drain pump due to the control thinking there was still water in the unit. Replaced control and tested unit. Unit worked as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 02/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator icemaker not working. Upon inspection we found the flex tray inside the icemaker was broken. Replaced icemaker. Checked functionality. Everything is working properly. No leaks detected. Complete
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect door for dents, found dent on front panel, replaced front panel and moved over parts. Reinspected for dents or scratches. No problems found. Complete"
Near Belton, TX 76513
Jonathan M
Job Details: 02/13/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived on site for refrigerator that have a freezer light frosted up and door alarm not going off. Inspected unit and work area. Found freezer light frosted up at the top and small tear in top of gasket. Replaced gasket and unit is working as designed. Call complete.