We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Del Valle, TX 78617
Tyler L
Job Details:
03/04/2022
"Arrived on site for install of previously diagnosed parts. Installed new belt, blower wheel, and motor. Unable to test, as the unit has been moved downstairs to the garage. No outlet near by. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Del Valle, TX 78617
Tyler L
Job Details:
03/04/2022
"Arrived on site for complaints of clothes not getting dry. Used vent tester kit and found poor airflow. Removed large ball of lint from vent hose and tested again. Found poor airflow again, took picture. Confirmed heat is working good. Advised customer to have vent cleaned out by a vent cleaning company. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78723
Leonardo
Job Details:
03/04/2022
Arrived on site to test unit for unit leaking. Test unit and ran unit for 40 minutes and no water leak at all. Customer said there was water in the other side of the kitchen no leaks coming from the unit job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB4
Near Austin, TX 78725
Leonardo
Job Details:
03/04/2022
Arrived on site to install new grill. Installed new grill test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78739
Andrey
Job Details:
03/04/2022
"Arrived on site to test unit for no water, found unit is getting water but sump making humming noise ceased,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF5
Near Austin, TX 78745
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for not cooling normally and building up ice on back wall, upon inspection found the unit cooling normally but the icemaker was leaking water. Instructed customer to replace filter and lower pressure so the icemaker doesnt spray.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Leander, TX 78641
Scott
Job Details:
03/04/2022
"Arrived on site for poor washing and not heating . Ran diagnostics, got heater code . Wash motor not coming on . Getting voltage. Replaced sump and motor . Ran diagnostics all checked normal. Heater is coming on .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Scott
Job Details:
03/04/2022
"Arrived on site for dishwasher not getting water . Ran diagnostics, no water entering unit . Found molex had fallen out of valve . Reconnected valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Scott
Job Details:
03/04/2022
"Arrived on site for oven not heating . Found one of the wires to safety valve broken . Fixed wire . Oven is heating . Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Cedar Park, TX 78613
Scott
Job Details:
03/04/2022
Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran preheat . Fans working properly . No other issues found job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Scott
Job Details:
03/04/2022
Arrived on site for gas smell. Used liquid leak detector on all connections. No leaks detected. Cook top burners are lighting properly . Couldnt duplicate any leaks .
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Cedar Park, TX 78641
Scott
Job Details:
03/04/2022
"Arrived on site , replaced control and chimney. Unit is functioning as normal. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB345LBS0
Near Killeen, TX 76549
Tyler
Job Details:
03/04/2022
Arrived on site for dishwasher that had a bottom rack missing wheels. Upon arrival I confirmed the complaint and found the bottom rack missing five out of the eight wheels and it needed for the rack to properly sit in place due to the wheels missing the rack was sagging down and causing the sprayer not to be able to spin properly and get the dishes evenly distributed with water for cleansing. After replacing five wheels I was able to reassemble the rack and found unit functioning as designed. Call complete; ordrng 1 Cnote (The other 3 wheels are in returns tote from tg)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
David S
Job Details:
03/04/2022
Arrived on site for dishwasher not draining and breaker tripping. I inspected the unit and work area. I found the drain pump coming on and stopping. I checked voltage to the drain pump and found 60 vac. I checked voltage to the control and found 240 vac. I tested voltage at the outlet and found the same. I plugged the unit into another outlet and verified 120 vac. I found the control only sending 15 vac to the drain pump and the pump ohming out at 1.36 kohms. The dishwasher will need a control and drain pump. Customer declined the estimate. I recommend they have an electrician come out for the outlet. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details:
03/04/2022
Arrived on site for fridge tripping the breaker. I inspected the unit and work area. I put the unit into diagnostics and tested individual components. I got the test 6 defrost sensor and the unit tripped. I tested the sensor from the control and found it working. I tested the sensor and heating element to chassis ground and found continuity to ground for the heating element. I gained access to the defrost heater and unplugged the heater. I retested the unit and it didnt trip. I am ordering the defrost heater. Reschedule for Wednesday 3/9/22; ordrng 1 WP12729128 (Defrost heater) and 1 W11109595 (Evaporator harness)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78664
David S
Job Details:
03/04/2022
Arrived on site for range door having a a dent. I inspected the unit and work area. I could not find a dent in the door. I found the stainless steel console drooping on the right side. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11097777 (Console)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Round Rock, TX 78664
David S
Job Details:
03/04/2022
Arrived on site for washing machine not spinning out clothes. I inspected the unit and work area. I found fault code f7e6 motor fault. I put the unit through a diagnostics cycle and found the motor would come on but not have enough power to spin. I gained access to the motor and found it testing good. I am ordering the capacitor. The office will reschedule.; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH979SAB1
Near Austin, TX 78753
Jacob
Job Details:
03/04/2022
"Arrived onsite for the console not working. Tested the unit and the start button would not respond. Replaced the console. Tested the unit, unit tested good. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Kyle, TX 78640
Jacob
Job Details:
03/04/2022
Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ00
Near Kyle, TX 78640
Jacob
Job Details:
03/04/2022
Arrived onsite for unit note cooling. Open up the back of the freezer and saw that the fan was not working when hitting the door switch. There was a big ball of ice buildup on the top right of the evaporator. Conclusion is that the fan needs to be replaced. Ordered part. Let customer know that the unit needs to be unthawed 48hrs before returning. . Need to return with the part. Rescheduled with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22PWXAN00
Near Austin, TX 78759
Jacob
Job Details:
03/04/2022
Arrived onsite for the rail arm to the ice maker not being connected correctly to get the unit to stop making ice. Re connected the arm to the ice maker. Put the Ice maker in the off post at this time. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS5
Near Austin, TX 78759
Jacob
Job Details:
03/04/2022
"Arrived onsite for unit not staying hot on the surface burners when cooking. Went ahead and replaced the 2 front burners of the unit. Called tech line said that the federal government had mandated that the open coils will not get hot enough to start a fire, cannot do much else as far changing parts to correct the issue as the unit can only work as mandated as disclosed in the owners manual also said that no other parts need to be replaced. Spoke with Joel and got sr#7733108738. Let customer know to call customer support to see about what can be done. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Austin, TX 78757
Jacob
Job Details:
03/04/2022
Arrived onsite for unit having some condensation some times in the unit during use. Looked at the unit and found that the fan had some lint stuck inside of the fan causing the fan to be restricted when getting the air flowing to take the heat out. Customer already had vents cleaned out. Ran the unit in timed dry for 25min and got no condensation inside the console. Let customer know that the load may be too much for the unit to get the air around to dry correctly and that they are in a new house that the ventilation could be too long for the unit to dry better as there is a specific length of tube that it required for the unit to dry optimally. No issues at this time. Charged 174.75 for labor before taxes. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78753
Jacob
Job Details:
03/04/2022
Arrived onsite to replace parts ordered by the previous tech. Replaced parts. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW0
Near Cedar Park, TX 78613
David S
Job Details:
03/04/2022
"Arrived on site for dishwasher, smoking. I inspected the unit and work area. I found the control, wiring harness, inner door panel, dispenser, door latch, outer panel, and console, all burnt and melted. See pictures. I called safety and documented with sr# 7733097964. The customer does not want the unit repaired."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details:
03/04/2022
"Arrived on site to replace previous diagnosed parts. I replaced the hinges, hinge relievers, and gasket. I tested the oven door and it is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Leander, TX 78641
David S
Job Details:
03/04/2022
Arrived on site to install previous diagnose parts. I replaced the drain pump and the control. I calibrated and tested the unit. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB00
Near Austin, TX 78753
Jacob
Job Details:
03/04/2022
Arrived onsite to replace part ordered by previous tech. Replaced the ice maker and used the harness that came with box to convert to a 5 pin connector. No issues at this time. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Jacob
Job Details:
03/04/2022
Arrived onsite for unit tripping the breaker. The builder was with me to look at the unit and had been saying that the issue is with the connector from the ice maker to where it connects to the inside of the connector of the freezer where not correct for each other. Looked at the harness and ordered a new ice maker that should come with the correct connector for the unit to not trip. Office to reschedule ; ordrng 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Jacob
Job Details:
03/04/2022
Arrived onsite to replace part ordered by previous tech. Replaced the ice maker and used the harness that came with box to convert to a 5 pin connector. No issues at this time. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78733
Kevin
Job Details:
03/04/2022
"Arrived on site and inspected refrigerator and found it is not cooling, compressor is not running. Found inverter is getting correct voltage and is blinking twice. A new inverter will be needed to correct issue. Also found for interior LEDs are not lit including freezer ones. Freezer ones are first in line and are likely the cause of the issue ; ordrng 1 W11573593 (Inverter)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78756
Kevin
Job Details:
03/04/2022
"Arrived on site and inspected washer and found it is in an animal hospital, explain to management that this is a residential product and using it in a commercial setting voids the warranty, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78756
Kevin
Job Details:
03/04/2022
"Arrived on site found water reservoir in fresh Food section is frozen, used steamer to thaw it and added Permagum along top edge to remove air gap between fan assembly Styrofoam and interior liner. This was a recommendation by Techline that has not become a service pointer yet. Water will now dispense however waterline from valve to coupler underneath freezer door is leaking and will need to be replaced the correct waterline will need to be ordered waterline ordered by previous technician is not the right size. Correct waterline Can be quoted for once it is determined; ordrng 1 W10876364 (Water tube) and 1 WPW10279885 (Water tube)"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
Kevin
Job Details:
03/04/2022
"Arrived on site and inspected washer, ran multiple test cycles, call commercial tech line several times and discussed customers experience with PR. Ultimately commercial tech line said there must be something wrong with pressure system and buildings breaker. Also passed on customers experience to MS. Will order every possible responsible part that may successfully repair washer; ordrng 1 W10448876 (Wl sensor) and 1 W11048528 (Pressure hose) and 1 W11034055 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Austin, TX 78705
Kevin
Job Details:
03/04/2022
"Arrived on site and found saved error code for motor fault, confirmed all other functions are working properly. Quoted customer for a new motor. $238.63 labor $255.75 they will contact office if they wish to continue with repair. Office to collect service fee on card on file"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78704
Kevin
Job Details:
03/04/2022
"Arrived on site didnt hear any excessive noise removed rear panel and didnt see any issues sent a short video to KB/service management. Floor under refrigerator is very unlevel, right hand fresh food door moves left to right because upper hinge front mounting bolt is stripped. Screw cant be removed or tightened. There is no orderable part that can correct this. Door mounting can possibly be drilled out and re tapped but this would not be a warrantable repair. Reported to techline. SR 7733111833"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Leonardo
Job Details:
03/04/2022
Arrived on site to test unit for unit not drying. Test unit turned heating element on and unit test good. Advised customer to use rinse aid to help unit dry customer said the rinse aid has been full and wont dispense. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Austin, TX 78704
Leonardo
Job Details:
03/04/2022
Arrived on site to replace filter board. Replaced board test unit and unit test good. Heated water for 1 minute and unit heated correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78704
Leonardo
Job Details:
03/04/2022
Arrived on site to replace dispenser. Replaced dispenser test unit no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78741
Leonardo
Job Details:
03/04/2022
Arrived on site to test unit for dispenser not opening. Test unit and found dispenser opening correctly. Unit getting correct amount of water and getting plenty of pressure. Couldnt not duplicate the problem job complete.
We serviced a
JENN-AIR RANGE
Model JGRP536HL01
Near Austin, TX 78702
Leonardo
Job Details:
03/04/2022
Arrived on site to test unit for burner not igniting correctly. Test unit and found left burners bottom of burner heads loose letting gas escape and not ignite correctly. Secured bottom of burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78703
Leonardo
Job Details:
03/04/2022
Arrived on site to test unit for oven not starting. Test unit and found bad DSI board. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Uhland, TX 78640
Andrey
Job Details:
03/04/2022
"Arrived on site to test unit for not venting properly, tested unit found motor and fan running good, pulled unit down found due foil tape restriction around the vent, advised customer to contact contractor to address this issue, unit itself is running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78748
Andrey
Job Details:
03/04/2022
"Arrived on site to test unit for loud vibrating noise, tested unit found no unusual sound present, inspected under unit did not find and oil leaking, put unit into drain and spin cycle with customer present, all components running good, advised customer to monitor unit, and if the noise comes back, to take a video, at this time unit is running as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS0
Near Austin, TX 78748
Andrey
Job Details:
03/04/2022
"Arrived on site to replace heater per SP W11540964 - Special Project S17304, replaced heater tested unit, unit running as designed, no leaks detected job complete"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78735
Andrey
Job Details:
03/04/2022
"Arrived on site to test unit for trash compactor making loud noise, tested unit found unit making loud noise when returning to home position, found bad switch,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78736
Andrey
Job Details:
03/04/2022
"Arrived on site to to test unit for not cooling properly, tested unit found cooling but customer stated that it will cool and then stop cooling, other companies were out here and replaced main control but the issue was not fixed, found extremely warped drip pan on RC evap and water spilling out the left side, recommend replacing drain pan control UI and evap harness with thermistors to fix issue, Office to get authorization and reschedule; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Andrey
Job Details:
03/04/2022
"Arrived on site to test unit for unresponsive console, customer stated that at time console will not respond, power will not go off, console acts erratic when steam gets on it, noticed that unit is not connected to Wi-Fi, advised customer to connect unit to Wi-Fi to receive proper undate, due to the issue with unit is not hardware but software and to keep console clean from finger prints and residue due to the steam from oven at contact with the residue console will read it as a touch, customer will monitor and if issue continues after update will call us, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Kyle, TX 78640
Tyler L
Job Details:
03/04/2022
"Arrived on site for complaints of not draining. Found F9E1 long drain, F3E1 water level, F6E3 communication, F8E3 overflow error codes. Ran factory diagnostics and found drain would constantly run, but not pump water out the way its designed. Inspected pump and hoses and found nothing blocking. Quoted customer for new drain pump, control board, pressure switch and pressure hose. Customer wants to check prices on new units before moving forward with repair, she will call us if she wants to continue. If customer wants to proceed, we will need the ACU, drain pump, pressure switch and hose.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
David S
Job Details:
03/04/2022
"Arrived on site for dryer making a noise. I inspected the unit and work area. I found the blower wheel full of debris. I cleared the debris, I gained access to interior of the cabinet and found the guide wheels and pulley in good condition. I found a zip tie stuck and sticking out of the drum. I removed the zip tie. I tested the unit and found it no longer making a noise. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Andice, TX 78628
Wesley
Job Details:
03/04/2022
Arrived onsite for not maintaining a bake without failure to reignite and found unit ignition possibly grounding out on items in the storage drawer due to the drawer not being installed properly. Also found during the preheat that the unit closed the valve and did not attempt to reignite. Replaced the spark module due to failure to spark and reignite. Tested unit and started normally but closed the valve before completing preheat and did not attempt to reignite which led me to believe the valve solenoid was overheating from normal use and shorting. Replaced the valve and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Liberty Hill, TX 78642
Wesley
Job Details:
03/04/2022
Arrived onsite for ignition issue and found unit front right burner not igniting and found harness disconnected from the spark module. Corrected issue. Unit is now operating as designed. All checks food.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liberty Hill, TX 78642
Wesley
Job Details:
03/04/2022
Arrived onsite and found leak from inlet hose. Turned off water and accessed rubber grommet to clean found some debris. Cleaned inlet hose seal and reconnected unit is now operating Leak free. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Wesley
Job Details:
03/04/2022
Arrived onsite for f8e4 and found oversudsing leak. Advised customer on maintenance to avoid a sudsing issue. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Justin
Job Details:
03/04/2022
Arrived on site for a dishwasher leaking and SP for heater replacement. I replaced the heater and then tested the unit. I put the unit into diagnostics mode and found stored error codes F8E4 for overfill and F10E2 for vent wax motor electrical problem. I then ran a diagnostics cycle and there was no longer a leak present and the unit ran through as designed. No fee collected due to SP. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mustang Ridge, TX 78610
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for not drying and popping the breaker, upon inspection found the unit dried normally and I couldnt replicate the breaker popping, tested power cord, tested heat and movement, no pops found. Customer will monitor. Complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78744
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for not heating normally, upon inspection found the heated working but parts of a special project, replaced heater and tested. No leaks found. Complete"
We serviced a
KITCHENAID RANGE
Model KGRT607HBS9
Near Austin, TX 78745
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for not lighting oven or front left burner, upon inspection found both ignitor broken causing the issue, replaced the oven ignitor and tested. Ordering burner ignitor. Office to reschedule ; ordrng 1 9782116 (Electrode) and 1 4455849 (Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78745
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for not making ice, upon inspection found the water spout frozen over causing the unit not to fill. Cleared ice and found no issue with ice-maker. Popped the heating tube back in place. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Noah D
Job Details:
03/04/2022
"Arrived on site to inspect unit for leaking from left side. Upon inspection found the fill assembly leaking from hoses, checked for cracks and didnt find any. Replaced inlet nut and found the drain hose was about 2 size to large causing the leak, ordering fill assembly and new drain hose. Office to reschedule ; ordrng 1 W11289893 (Inlet assembly) and 1 W11131184 (DRAIN HOSE)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Brandon
Job Details:
03/04/2022
"Arrived on site to replace module, after replacing and configured, unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Brandon
Job Details:
03/04/2022
"Arrived on site for customer complaint of unit having broken wheel, I replaced right front wheel, unit tested good."
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW
Near Lockhart, TX 78644
Brandon
Job Details:
03/04/2022
"Arrived on site for customer complaint of unit leaking, found loose hose connection at softener dispenser, I put hose in proper place, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78750
Justin
Job Details:
03/04/2022
"Arrived on site for a dishwasher getting an F9E1 error code. Upon arrival the customer stated that the issue has been intermittent since they have gotten the unit, and currently it was working. I tested the unit and found it was draining as designed and the pump was receiving 120VAC. I gained access to the drain line and found it severely kinked where it connects to the dishwasher (pics in SD). I tried to correct it, but it has molded in place. I took pictures and showed the customer. I let them know they would need to purchase another line and get it installed correctly. I also found the drain line almost double the length of your typical line. I informed the customer on the possible implications of this too. The unit itself is as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
Justin
Job Details:
03/04/2022
Arrived on site for a dishwasher with upper rack concerns. Upon arrival the customer stated that the upper rack would fall out. Upon further inspection I found the clip on the rail had flipped open. I closed this and walked the customer through the design. I found the rack working as designed. The customer also stated that the unit had a strange noise when running on one occasion. They provided a video of a grinding noise. I put the unit into diagnostics mode and found stored error code F8E2 for inlet valve electrical problem. I cleared the error code. I then ran a diagnostics cycle and found the unit ran through as designed with no sound. I informed the customer on my findings. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYB
Near Austin, TX 78750
Justin
Job Details:
03/04/2022
Arrived on site to install previously diagnosed parts. I installed the new cam and hinge. I then leveled the unit and found the unit is now as designed.
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS00
Near Austin, TX 78750
Justin
Job Details:
03/04/2022
"Arrived on site for an induction cooktop with an error code being thrown when using the front left burner. Upon arrival the customer stated it was actually the back left burner throwing the error code. I tested the unit and found shortly after starting the back left burner it threw an F12 error code for coil fault. I then tested all other burners with a induction style pan and found them working as designed. I tested the cooling fans and found them working as designed, and with no obstructions or dust in the fan. I found the wiring correct. Per the tech sheet we will first replace the hotplate to correct the error. Ordering the hotplate and the office will need to reschedule and get authorization. ; ordrng 1 WPW10328391 (Hotplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Gerry C
Job Details:
03/04/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the element per Technical Service Pointer #: W11540964, Special Project code S17304. I removed and replaced the main control and then tested the unit. There were no visible leaks and it operated as designed. During reinstallation, the original mounts could not be adjusted to fit the unit into the cabinet correctly. Office to order mounts and contact CX to arrange return service. No leaks observed during service.; ordrng 2 WP8269145 (Bracket)s and 2 W11551549 (Screw)s"
We serviced a
GE DISHWASHER
Model GDT530PGP5WW
Near Georgetown, TX 78633
Gerry C
Job Details:
03/04/2022
"Arrived to inspect unit not operational, but with lights. I found the amber front LED was on steady and the was no responsiveness to button presses. I removed the UI and found a burnt spot near the main EEPROM. I contacted the CXs son, Bill 713-882-3310 and he authorized the repair. I am adding the main control just in case, but it is very unlikely that it will be required to complete service. UI board, No leaks observed during service. ; ordrng 1 WD21X28600 (UI Board) and 1 WD21X29658 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Lockhart, TX 78644
Brandon
Job Details:
03/04/2022
"Arrived on site for customer complaint of unit not dispensing ice, and freezing food in RC, found auger impeller is stripped and turning freely on auger motor, as well as intermittent damper issues. Ordering auger motor, impeller, damper and divider. ; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Auger motor) and 1 WP63052-2 (Impeller) and 1 Cnote (Office to reschedule) and 1 WPW10196393 (Damper control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lockhart, TX 78644
Brandon
Job Details:
03/04/2022
"Arrived on site for customer complaint of unit not powering on, found breaker was tripped and customer had unit plugged into a power surge protector. I flipped the breaker, plugged unit straight into outlet, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW00
Near Lockhart, TX 78644
Brandon
Job Details:
03/04/2022
"Arrived on site to replace previously diagnosed part, found the compressor was faulty when I ran the wattage test with the inverter board. Customer is calling Whirlpool to see if the compressor is covered since her owners manual says it has a 2-5 year warranty on sealed system components, but the entitlement says only a 1 year warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78633
Gerry C
Job Details:
03/04/2022
"Arrived to inspect filter stuck. The CX advised me that items had been freezing throughout the RC chamber and upon arrival, they had it at 33 degrees and said that was the only way they could prevent the freezing. I tested the thermistor for both the FC and RC and the RC was read at: 68 = 3.245 Kohms, 72 = 2.3 KOhms. I completed full testing of the system via service test mode and found no errors. Throughout the testing, the was enough time that the ice within the filter had melted enough to allow filter removal. I set the unit to the recommended temperatures and advised the CX that it takes up to 1/2 a day or more to see temperature changes, especially if it is a large change of the user temperature settings. I verified water flow throughout the system and it was satisfactory. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mart, TX 76664
Jonathan M
Job Details:
03/04/2022
Arrived outside to install previously diagnosed parts. Inspected unit and work area. Replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE RANGE
Model PB975ST1SS
Near Harker Heights, TX 76548
David Z
Job Details:
03/04/2022
"Arrived on site tomdiagbose range with 3 burners that are not cyclingnahd stuck on high. Found RF, RR and LF burners are all locked on high and don't cycle. Replaced switches for the 3 affected burners and retested. Verified with customer present that all burners are cycling. Call complete."
We serviced a
LG DRYER
Model DLE4801W
Near Georgetown, TX 78633
Gerry C
Job Details:
03/04/2022
"Arrived to inspect thumping noise. I found the front right roller had seized at some point, worn a flat spot and then started rotating again. The subsequent flat spot from the seizure was creating the noise. The belt was starting to crack and fray as well and I quoted the CX for the parts and repair. I vacuumed lint and debris from the interior of the chassis and wiped the existing rollers and idler pulley shafts and verified them clear of debris and oils. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details:
03/04/2022
Arrived on site for dishwasher leaking water. Upon a rival confirmed issue after 30 minute run time. Found broken/missing seals on upper silverware rack on left/right sides. Also found rust forming under front mounting bracket to element within tub. Documented findings*s and photo with techline online form (sr#7732679092). Reported find8ngs to customer. Customer requesting photos from office and wish to reach out to whirlpool as well. Will need to Tg to confirm with techline on 3/7/22 to verify documentation and how to proceed.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Hutto, TX 78634
Cliff
Job Details:
03/04/2022
Arrived on site to diagnose an oven that is not baking. Found cookie sheets in lower drawer contacting bake ignitor wiring. Advised customer on findings and no further repairs needed.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Lampasas, TX 76550
Tyler
Job Details:
03/04/2022
Arrived on site for washer not draining and spending correctly. Upon arrival confirm complaint after further testing I found the following errors in F0E2 F8e1 f0e5 F6e1. Customer also stated that they had noticed an F9 E1 error that was not currently stored at time of service. After running a diagnostic cycle I found that the drain pump was slowly overheating during the cycle leading to it not draining the water out fully and causing the other error codes
We serviced a
WHIRLPOOL MICROWAVE
Model WMH3205XVS1
Near Copperas Cove, TX 76522
David Z
Job Details:
03/04/2022
Delivered replacement microwave vent. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Kempner, TX 76539
Tyler
Job Details:
03/04/2022
Arrived on site for dryer not functioning correctly. Upon arrival confirmed issue and found that high limit cut off at broken and was possibly caused due to a heating element starting to ground itself out whenever it was turned on and he did for too long. After replacing heating element in Highland cut off kit I reassembled and tested dryer and found it fully functioning as designed with no failures. Call complete
We serviced a
GE COOKTOP
Model PHP960SM2SS
Near Kempner, TX 76539
Tyler
Job Details:
03/04/2022
Arrived on site for cooktop not heating correctly. Upon arrival confirm complaint and found that the cause of the middle burner networking was due to a burnt out control relay on the right side main generator control. At this time office we need to get with American home shield to get authorization before rescheduling are completed repairs and unit will need to be weighed for a two hour repair due to difficulty of repair itself; ordrng 1 WB27X11000 (GENERATOR MODULE RT CTR.) and 1 Cnote (Needs 2hr repair window.) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waco, TX 76705
Jonathan M
Job Details:
03/04/2022
"Arrived on site for a washing machine that is shaking excessively during the spin cycle. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. The unit ran as designed in the auto test. Found no error codes present. The customer showed me a video of the unit and what appeared to be the drain hose banging against the washer. I did explain to the customer about how these newer washers work and from what I could see, there was no issue with the way that the unit was working. We never use the care guide and proper loading procedures and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKW0
Near Florence, TX 76527
Jonathan S
Job Details:
03/04/2022
"Arrived on site for dishwasher not drying and drops of water remaining in jet. Inspected unit and work area. Found correct heater in unit(see SD-pic). Performed diagnostics mode and checked and found none. Ran test cycle and monitored amp draw. Found heater drawing 7.5 amps, operating as designed. Found water droplets from jet is normal operation. All components operating as designed. No water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Florence, TX 76527
Jonathan S
Job Details:
03/04/2022
Arrived on site for washer not spinning and making noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F7-E7 motor not able to reach target speed. Performed automatic test cycle and found when unit went to spin it would start and stop. Performed manual test mode and ran high spin speed and found motor started to spin and just stopped. Tested motor windings and found out of range. Tested capacitor and found incorrect. Will need to replace motor and capacitor. Will return with gear case if needed. Office to schedule return. ; ordrng 1 W11497303 (Motor) and 1 W10866238 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Florence, TX 76527
Jonathan S
Job Details:
03/04/2022
"Arrived on site for washer not operating. Inspected unit and work area. Plugged unit and performed diagnostics mode . Checked fault codes found error code F2-E3mismatch UI to control, F0-E2 oversuds and F1-E1 main control fault. Ran test cycle and found outer drain line cracked and unit is leaking. Ran manual spin cycle. Ran unit in normal operation and found unit working as designed. Will need to replace drain line to repair and would return with control on hand if needed, control is on back order.
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
03/04/2022
Arrived on site for double oven having error code F2-E1. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found stuck key error. Performed reset and when unit came back on error code continue to display. Cleaned panel and tested again. Found control panel will need to be replaced. Found part covered under manufacturer warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Kempner, TX 76539
Tyler
Job Details:
03/04/2022
"Arrived on site for dishwasher making a squealing noise. Upon arrival confirmed complaint but found no errors in diagnostics. After running multiple tests I found drain motor failing to pump water and giving an f9e2 error in diagnostics. Replaced drain motor then reassembled and tested unit, found no leaks and errors no longer appearing. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Lockhart, TX 78644
Brandon
Job Details:
03/04/2022
"Arrived on site for customer complaint of front left burner staying on high even on low. I tested burner on both single and duel settings on high and on low, unit tested good at time of service, if problem continues, will need infinite switch."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Luling, TX 78648
Brandon
Job Details:
03/04/2022
"Arrived on site to replace previously diagnosed parts, found capacitor tested good, found gearcase threads were stripped causing cam to slip and shred. I replaced gearcase and cam, unit tested good, called techline to document, Whirlpool wants us to save parts and send parts to Whirlpool. SR# 7733059072"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Tyler L
Job Details:
03/04/2022
"Arrived on site for install of refrigerator door. Door was on site, provided by whirlpool. Inspected unit and found no damage. Took pictures. Spoke with leasing office, and they think the unit got moved, but are not sure where. Dropped off door with leasing office. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78724
Tyler L
Job Details:
03/04/2022
"Arrived on site for complaints of water leaking. Found freezer evaporator iced up. Found small amount of water dripping from icemaker, where the ice had melted due to the defrost issue. Spoke to CS to help diagnose. Ran force defrost and heater did come on. Will need UI, freezer fan assembly, hv board to complete repair. Office to reschedule.; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap motor assembly) and 1 W10518658 (UI board)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Tyler L
Job Details:
03/04/2022
"Arrived on site for install of previously diagnosed part. Installed new light socket assembly. Tested good, light now working properly. Job complete."
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
03/04/2022
"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested operation and found no water coming through dispenser. Traced water to filtration housing. Found water filter has not yet been changed. Will need to replace water filter. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Austin, TX 78746
Matthew
Job Details:
03/04/2022
Arrived onsite to replace previously diagnosed parts. Replaced belt. Tested unit and unit is functioning properly. Job complete
We serviced a
SAMSUNG DRYER
Model DV407AEW/XAA
Near Austin, TX 78746
Matthew
Job Details:
03/04/2022
Arrived onsite for dryer not heating. Unit is stacked but was able to access components. Found heating assembly needed replacement.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78746
Matthew
Job Details:
03/04/2022
Arrived onsite for dishwasher not heating properly. Upon arrival put unit in diagnostics and found 7/1 no heat error code. Ran diagnostics and found element is functioning. Element was disabled due to running unit on cold water. Per manufacturer unit runs optimal when water is 120 degrees. Reset unit. Recommended customer run hot water at tap before starting a cycle and using heat dry function. All components are functioning properly at this time. Job complete
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Round Rock, TX 78681
Kimo
Job Details:
03/04/2022
Arrived onsite for dishwasher not operating properly. Upon inspection I found that the rinse aid dispenser was leaking causing an over sudsing issue causing the DW keep running. I quoted customer for dispenser R/R. Customer agreed and I installed new dispenser and tested unit and found unit operating as designed no leaks at this time.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Leander, TX 78641
Kimo
Job Details:
03/04/2022
Arrived onsite for dishwasher continuing to fill even with the door open. Upon inspection I found no codes stored and in diagnostics cycle I found that when you open the door the valve would shut off but water would still flow. Valve solenoid is malfunctioning. I quoted customer for valve R/R customer agreed and I installed new valve and tested the unit several times and found you operating as designed no leaks.
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
Kimo
Job Details:
03/04/2022
Arrived onsite to install previously diagnosed pat. Upon inspection I found that the switch was wrong I am ordering 1x WPW10434447 switch office to reschedule.; ordrng 1 WPW10434447 (Switch)