"Arrived on site for range with multiple damaged parts, inspected unit and found damaged. Removed failed parts and replaced with new that was on hand. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 4 WP59002061 (Screw)s and 4 W10856125 (Screw)s and 4 WP3400832 (Screw)s and 1 W10495568 (Handle) and 1 W10216478 (Insulation) and 1 Seenote (Office to schedule)"

Arrived on site to replace previously ordered parts for refrigerator. Replaced valve and tube and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for washer not spinning clothes out. Tested unit and found error code for off balance load. Tested auto cycle and found unit making noise at spin cycle. Removed agitator and wash plate but still making noise. Checked cam and looked ok but replaced to narrow source. Did not correct issue. Removed inner tub and listened to gearcase, noise was coming from gearcase. Also isolated motor and motor seemed fine. Unit will need gearcase replacement. Bringing back prescreened parts, ordering gearcase, belt and motor as well. Office to reschedule.; ordrng 1 W10832724 (drive motor) and 1 W11239857 (belt) and 1 W11454372 (GEARCASE )"

Arrived on site to diagnose a washer that will not spin. Found failed drive coupling and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site and set washer into a diagnostic cycle and ran test 4 valve turns on the water is spraying from the front left into the bleach cup not the front right into the softener cup. Spoke with SW, replaced water valve assembly and during test 4 water will now Fill the softener cup.

Arrived onsite for dishwasher not heating. Upon inspection found loose connector from heater. Secured connector and tested. Unit is functioning properly. Job complete.

Arrived onsite to replace previously diagnosed parts. Replaced inlet kit and bellow. Tested unit and unit is functioning properly. No leaks present at this time. Whirlpool sent customer affresh and customer will use as directed going forward. Job complete

"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, unit tested good."

"Arrived onsite for unit not filling with water. Upon arrival found unit receiving water, it diverter getting stuck and wash motor not activating, quoted customer 463.45 for unit sump and motor, upon replacing found technicians sump was defective, ordering new sump office to reschedule upon receiving.; ordrng 1 WPW10605057 (Sump)"

"Arrived on site to install previous diagnose parts. We gained access to ice maker recirculating pump, and replaced it with new. We reassembled the unit and tested it. The reservoir is now filling completely like designed. Job complete. No water leaks detected."

"Arrived on site for refrig dripping, creating condensation. Found frost built up in freezer section on top food shelf rails. Frost was not bad but present. Customer also demonstrated how the water dispenser continues to pour water out after you release the dispenser pad. Customer showed me areas underneath the fridge doors where the expanding foam was protruding from the door. Called WP tech line and went over all complaints. Tech line advised the freezer door needed to be adjusted up on the mounts. Ordering a new Ice Door Separator to return and complete the repair and to further prevent air from coming in and creating frost and also allowing water to drip through the dispenser onto the small shelf. SR7730550900; ordrng 1 WPW10577864 (Separator Door Ice)"

Arrived on site for Range warming drawer not level. Removed warming drawer and found one of the glides missing and the other side chewed up and damaged. Removed damaged glide and located other missing glide in back portion of over near igniter. Installed two new glides and had customer confirm the warming drawer was sliding in and out as preferred. Customer confirmed drawer was working. Drawer opening and closing as designed. Job completed.

Arrived on site for refrigerator FC light not working. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Arrived on site for refrigerator door damaged. Inspected unit and found FC door damaged. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11104489 (FC door) and 1 Seenote (Office to schedule)

"Arrived on site to diagnose dishwasher not cleaning well on upper rack. Ran diagnostic and found no error codes present. Ran unit through fill diagnostic cycle and found water is not being diverted to the top rack, and wash motor sounds slightly weak. Ordering new sump and control to resolve pumping and diverting issue. ordrng 1 W11025157 (Sump and Motor) and 1 W10906426 (Control)"

"Arrived on site to install previously diagnosed parts. I installed new parts and then tested the unit. The unit was now igniting as designed and seems the regulator fixed that issue. Although the front left burner would still click after flame was lit. I am ordering another ignitor, spark module, orifice holder, and screws. Office to reschedule. ; ordrng 1 W11337062 (Front Left Orifice Holder) and 1 Sparkmodulescrew (Research) and 1 W11319687 (Spark Module) and 1 W11238758 (Ignitor)"

Arrived on site to install previously diagnosed parts. I unplugged the unit and I then installed the new sump and motor. I put the unit into diagnostics mode and ran a test cycle. It ran through as designed. No leaks observed at the time of service. Call complete.

Arrived on site for oven light issues. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

"Arrived on site for filter cover issues. Diagnosed a defective filter cover,replaced filter cover tested cover operation good.

Arrived on site for bod odor and taste of ice. Tasted ice,bad odor and taste,removed water line source,ran water to cup no odd smell or taste from water source. Replaced water valve and fill tube,emptied ice bin i formed customer to discard 3 batches of ice. Sr#7730547040"

Arrived on site to install previous diagnose parts. We gained access to the gearcase and replaced the gear case and slider with new. We reassembled the unit. We calibrated the control and put the unit through a diagnostics cycle and found the unit working as designed. Job complete. No water leaks detected.

Arrived on site and found oil leak and gearcase noise during spin. Replaced gearcase. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site and inspected tub ring issues.Ran diagnostics and found unit working properly.Removed and replaced the defective tub ring.Job complete

Arrived on site for a lid cracked on the left side hinge. Upon arrival I called whirlpool techline to get issue documented at this time whirlpool stating that there is no recall on the parts and no signs of defective history that they are aware of at this point they recommend replacing the hinges on both left and right side as well as the lid office will need to reschedule once availability of parts is knownSr# 7730550853 Bruce; ordrng 1 W11117421 (Lid)

"Arrived on site for customer complaint of unit not producing ice, found broken grid cutter and condenser needed cleaning. I replaced grid cutter and cleaned condenser, unit tested good."

Arrived on site to replace previously ordered parts for washer.Office to set return appointment. ; ordrng 1 W11170317 (Control)

Arrived on job for complaints of error code f3e3. Confirmed code and removed front to gain access to inlet thermistor. Thermistor open will need replacement thermistor to complete repairs. ; ordrng 1 WP8577274 (thermistor)

"Arrived on site for no cool. Powered unit on removed evaporator cover found traces of oil on evaporator,diagnosed a refrigerant leak at evaporator.

Arrived on site for oven combo both door scratched after last repair. Will need to replace outer microwave and oven door (black stainless).Office to schedule appointment when ETA is available. ; ordrng 1 W10775494 (MICROWAVE DOOR) and 1 W11354880/BLACKSTAINLESS (OUTER DOOR)

Arrived on job to replace previously diagnosed module. After replacement test operation. No leaks detected at time of service

Arrived on job for complaints of cooktop no looking right. Found adhesive on glass. Informed customer that with cooktop cleaning product that will come off.

"Arrived on site to inspect wall oven error code. Upon further inspection, I tested the unit on Bake at 225 degrees and once the cooling fan came on the error code F96 appeared. I pulled the unit form the wall and removed the top panel to expose the fan. Tested again and found the fan not turning on. I assisted the fan and it began to spin, but at a slow RPM. I removed and replaced the blower assembly and fan sensor and retested. Unit is operating as designed. Job completed."

Arrived on site for washer having LE error code. Inspected unit and work area. Performed diagnostics mode and found spin or agitation cycle not working. Gained access to stator and clutch. Found failed clutch. Removed failed clutch and found stator motor windings open and actuator arm broken.

"Arrived on site for microwave light intermittently working and door error. Inspected unit and work area. Found when door is opened light did not come on. Tested microwave operation and found door error did not occur durning service. Gained access to door switches and interlock. Found water and tear from inter lock and secondary switch not making proper contact. Recommend to replace all switches and lower and upper interlock. Removed failed switches and interlocks and installed new. Powered unit and found door light coming on when opening the door Tested microwave operation, all tested good

"Arrived on site for no water dispensing. Diagnosed frozen water tank flushed out tank tested water dispenser working,increased temperature in fresh food to prevent water tank from freezing"

Arrived on job for complaints of burner not working. Found the burner open.replaced burner and test.

"Arrived on site to inspect washer not agitating/spinning. Upon further inspection, I removed the front panel and tested the unit in drain/spin mode and found the motor does not come on. Drain pump is operating good. Checked the diagnostics LED on the motor control and found it not on. Also found the belt is shredding due to age. Found a large amount of rust on the bottom panel as well.

"Arrived on site to install previous diagnosed part. Verified failure and measured resistance on fill tube heater. Removed failed ice maker and installed new. Performed diagnostics mode and cycled water dispenser and ice maker fill cycle. Cycled harvest cycle. Found all tested good, no water leaks detected."

"Arrived on site to inspect washer not spinning. Upon further inspection, customer advised that they can was a small load of sheets and the unit will spin. I placed the unit in diagnostics showing error code F20. Continued with testing and when the unit got to spin mode, the unit sounded like a freight train and I could hear something banging. I stopped testing and wiggled the basket and found the bearing has gone bad. Also during testing, when the drain pump came on, it was very loud as well.. Job completed."

Arrived on site for microwave not heating after running for more than 2 minutes. Inspected unit and work area. Found upper cabinet bottom sagging due to the weight of unit (see SD-QUICKPIC). Tested microwave operation and found cooling fan not running when heating. Tested with fan on at low speed and unit would continue to cook. Will need to replace control to correct. Informed customer due to mounting that we could not be responsible for any damages that could occur durning or after repair. Office to schedule appointment when ETA is available on part.; O-emld tckt

"Arrived on site to inspect dryer not drying. Upon further inspection, I test3d the unit with the doo reopen and the door switch closed and never found the element illuminating in the back left corner vent area. I removed the back panel and tested all components and all are checking good. I tested voltage coming from the timer and found none.No lint observed during service, job completed."

Arrived on job for complaints of door damaged. Confirmed damage will need hinge kit.

Arrived on job for complaints of burner flame too low. Flames good just needs cleaning.

Arrived on job for complaints of no heat. Found the thermostat open. Replaced thermostat and test. Heater working properly.

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, the customer advised that the unit has failed to dispense water two times previously due to the filter housing. I tested the water dispenser and could hear the valve opening but no water coming out. The bypass was installed in the housing. I removed and replaced the filter housing and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for food freezing,checked damper door operation good,found gap between gasket and liner between damper door and fresh food liner,added sealer between gap to prevent cold air from migrating to fresh food with damper door closed."

"Arrived on site to inspect washer tripping the breaker. Upon further inspection, customer advised that the unit trips the breaker and they plugged the unit into a different outlet and it continued to trip. Customer did advise that the breaker is a GFCI breaker. I found the unit in operation when I arrived and once the load was done, I found it somewhat of balance as the basket was not spinning smoothly. Customer removed clothing and I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed and did not trip the breaker. I tested the unit in manual test mode and tested high speed spin and the unit continued to operate as designed. Customer advised that the load that was going when I arrived did not trip the breaker. I tilted the unit back and inspected underneath and found no issues. Checked the actuator and it is connected to the cam as designed. I recommended that the customer have the breaker inspected for failure. Made recommendations for use and care as well as detergent use. No water leaks observed during service, job completed."

"Arrived on job for complaints of no heat. Checked amps and found 8.5 amps. Replaced magnetron, capacitor and diode. After replacement test operation l microwave heating properly."

"Arrived on site for water leaking found icicle under icemaker,diagnosed water level on icemaker at max causing water to leak out of icemaker,lowered water level"

"Arrived on site to install previous diagnosed . Removed failed turn table motor and installed new. Installed plate , ring and support. Tested operation. Added microwave paint to liner. Informed customer to allow 4 hours dry. All tested good.

"Arrived on site to tall previously diagnosed and ordered parts. Due to the right door gasket and ice chute gasket failures, I removed and replaced both gaskets and tested and they are both sealing properly. I found the water dispenser isnt working. I received authorization to replace the reservoir; therefore, I removed and replaced the reservoir and retested and it is operating as designed. Unit is operating as designed, no water leaks observed during service. Job completed"

Arrived on site for no cool. Removed deli drawer found oil has leaked out of evaporator coil and damaged plastic on housing,cover and drain pan. Unit will need a compressor,evaporator,drier,drain pan,cover and housing. Extended warranty to cover parts beside sealed system parts which are still covered by manufacture sealed system warranty JOB WILL NEED 2HRS; ordrng 1 WPW10469927 (Housing) and 1 W11457241 (Drip pan) and 1 W11492867 (Evaporator) and 1 W11211387 (Cover evap) and 1 W10832994 (Compressor) and 1 Accessvalve (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2hrs)"

"Arrived on site for refrigerator RC evaporator continues to ice up and icy up at adapter rear. Inspected unit and work area. Performed diagnostics mode and tested RC thermistor and evaporator thermistor, found circuit good. Gained access to evaporator and removed both thermistor. Placed thermistor in cup of ice water and measured continuity. Found evaporator thermistor out of range. Found adapter gasket deformed and not sealing to rear of cavity. Will need to gasket to back of cavity for adapter, replace thermistor harness and cover. Installed gasket (TS), harness and cover. Reset unit and tested operation. All tested good, no water leaks detected.

"Arrived on site for dispenser and ui issues. Ui unresponsive and on,y lights powering on diagnosed defective controls,replaced ui and main control,powered unit on tested water dispenser and ui functions unit working as designed"

"Arrived on site for ice build up. Found fresh food evaporator heavily incased in ice,removed drawers found cover missing tabs will need to order cover,harness and shims for drain pan per service pointer. Customer will defrost unit 24hrs before the return appt. ; ordrng 1 WPW10501260 (Cover evaporator) and 1 Shims (Shims)"

"Arrived on site for washer not draining. Inspected unit and work area. Found when plugging in unit the pump just continues to run. Removed drain pump and inspected for blockage and found none. Ran drain pump and monitored impeller and not turning. Found correct voltage to pump. Removed pump and installed new. Tested operation and found pump continues to run, attempted to clear analog pressure hose and test. Found unit will need control.Office to schedule return once received authorization. ; O-emld tckt"

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and oil getting on the motor & clutch and causing them to fail, I removed and replaced the gearcase, slider, clutch, stator (motor) and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose ice machine that is not producing ice, or watery ice. On arrival ran unit in diagnostic. Unit did not fill with any water. Could hear valve humming. Replaced inlet valve. Retested unit after restoring power and valve now only has 4v at it. Ordering a control and harness due to electrical issue preventing valve from filling. ; ordrng 1 W11123917 (Harness)"

"Arrived on site for cooling and ice build up. Opened freezer door found cover incased in ice causing door not to fully seal properly,called tech support found no feedback from thermal fuses in freezer section causing unit not to defrost,found while exiting test in diagnostics power getting to 3way valve per tech support will need to replace control,ui and thermal fuses ; ordrng 1 W11411871 (Ui) and 1 W10602825 (Jumper)"

"Arrived on site for dishwasher needing previously diagnosed motor/pump assembly. Upon arrival I confirmed unit wasnt draining but upon further inspection I found the issue was due to an over 1ft long clog within the drain line itself. I first cleared the clog from drain line and reassembled and tested unit. Found immediately that unit was draining water out quickly and efficiently. I reran dishwasher multiple times to verify that it could fill, agitate, and drain as designed with no issues. Line was clogged because it was never properly raised when it was installed and sink was back flowing into dishwasher. Raised drain hose. Unit functioning as design with leaks during repairs. Call complete"

Arrived onsite for unit still not dispensing ice. Found ice block in spring keeping it from pushing unit properly cleared. Unit is now operating as designed. Job Completed.

"Arrived on site to inspect unit for always draining, upon inspection found the unit was draining and had a error code for pressure triac. Ordering control board. Office to reschedule ; ordrng 1 W11387680 (CONTROL )"

Arrived on site for dishwasher not allowing the door shut properly. But arrival I found at the door latch had internally got in stock and wasnt long the door to open the shed correctly after replacing the latch I was able to reassembled and tested unit and verified unit is functioning as designed call complete

"Arrived on site to replace sump/motor after replacing l I ran diagnostic test cycle, unit tested good.

Arrived onsite for refrigerator frosting in the FC upon arrival I took temps FC=8 RC=37. There was no frost at this time but the customer showed me a picture of the frost. There was some frosting on items on the left side of the FC In The baskets. There was no evidence of ice build up on the evaporator cover. I inspected the unit for air leaks starting at the rear where the drain tube connects. The drain tube was sealed good. I tested the dispenser and t was working as designed. I went to check for gaps in the gaskets and I found that if you dont close the door from the middle of the handle it will stay slightly open on the left side and leave a small gap. I found that if you closed from the middle the door will shut every time. I explained to the customer my findings I also explained that boxes or bags can get wedged between the gasket causing frost. No leaks detected during time of service. Job complete.

Arrived onsite for refrigerator with frost building in the FC. Upon inspection I found the FC at 7 and the RC at 55. I could hear the air being choked at the damper when opening the door. I ran diagnostics and found the damper showing a open or shorted motor error. I found the thermistor reading 56 degrees. I can hear the damper trying to open but does not sound right. replace the damper(242303001) . ; ordrng 1 242303001 (Damper) and 1 5304521777 (Thermistor harness)

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Performed diagnostics mode and tested dispenser operation. Found ice container separating. Removed failed ice container and installed new. Tested operation, all tested good. No water leaks detected."

Arrived on site for NOT DRYING-HAS TO RUN MULTIPLE CYCLES -HASN'T HAD VENTING CLEANED. Pulled dryer away from wall to test voltage and found vent air hose kinked and mashed against the wall restricting air flow. Tested voltage and was getting 240. Straightened vent air hose to remove kink and took temps. Temps ran up to 220 and I allowed dryer to cycle ten times for high and low temps. Heating as designed. Showed customer the problem and explained the spot I have it positioned is best to prevent the vent air hose from getting kinked again. Laundry room is a tight fit for the WASHER AND DRYER so I explained to customer if it stops heating again to check and ensure the vent hose isnt kinked again.

"Arrived back on site to install previously ordered parts for washer gear case oil all over the floor.Removed and the lid lock, gear case, belt, motor, cam, actuator, shield, wash plate capacitor.Reassembled p, calibrated and tested the unit and unit tested as designed.Job complete."

Arrived on site to check microwave for venting issues. Tested all fan speeds and motor is changing speeds properly. Damper is opening fully and can be heard closing afte fan stops. Heated a cup of water and heating and cooling functions are working properly. Discuss the use of microwave rack for multiple level cooking only. Inspected exterior wall cap and explained the sounds that would be heard from the dampers during windy weather. All functions of the microwave check good. Job complete

Arrived on job for complaints of door not locked properly. Confirmed latch not working. Replaced latch and test. No leaks detected at time of service.

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the power to the unit on. Customer advised that the unit will turn itself off and the display will jump. I placed the unit in diagnostics and checked error codes. Found F6E4; following the tech sheet, I removed and replaced the main control and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi in order to receive future software updates. Job completed."

"Arrived on site and inspected dryer and found it is heating properly, but there is no airflow. Removed vent hose and found a large ball of lint blocking vent hose. Airflow has improved but still recommended having a service clean vent through wall of house to prevent any damage to dryer.

Arrived on site to diagnose a microwave that isn't heating. Found primary door switch failed and replaced it. All is working properly at this time.

"Arrived on site for customer complaint of unit not starting a cycle, found failed console, new console was damaged and not responding, ordering new console.; ordrng 1 W11112656 (Console)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not being secured to the cabinets and moving around, I installed mounting brackets and screws. Tested the unit and it is operating as designed and secured/stable to the cabinets. No gas leaks detected during service, job completed."

"Arrived on site and inspected washer not washing.Ran diagnostics and found the unit wouldnt even fill with water.Removed the hoses and found the lines were totally clogged at the valve preventing and water from entering into the unit.I cleared the unknown debris , reassembled and unit tested as designed without any errors.JOB COMPLETE"

Arrived on site to inspect a rattling noise from the rear of the upright unit.Confirmed the complaint and found the noises were coming from the compressor port that was making contact with the panel causing the rattling sound.Used the sound pad to correct the issue.Customer witnessed the repair.Job complete

"Arrived on site to diagnose refrigerator not cooling. On arrival customer informed me it was the RC only, and FC is fine. Found RC evap frozen over due to not defrosting. Following steps for SP W11092686F. Ordering drip pan service kit, evap cover, fan and necessary items. Customer instructed to defrost 48 hours prior and line area with towels. ; ordrng 1 W11457241 (Drip pan kit) and 2 67006425 (Screw)s and 1 W11188493 (Evap cover) and 1 482338 (Silicon)"

"Arrived onsite for unit staying in clean mode and non stop draining. Checked voltage, unit getting 120v. Upon further inspection. Found that the connector for the float switch was not connected. Re connected float switch. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived onsite for the washer making a loud noise. Ran diagnostics and found that during the end of the spin cycle I heard the loud noise sounded like something is grinding. Looked under washer and tool motor cover off and removed the cam assembly and found that the teeth on the cam were grinding saw lots of residue. Not sure if actuator is sticking or the gearcase is causing the issue. Did not have the actuator or cam assembly. Will need to replace cam assembly, actuator, gearcase on next visit. Ordering parts and office to schedule ; ordrng 1 W11481722 (Actuator)"

"Arrived on site for dryer not starting cycle and only beeping. Inspected unit and work. Tested door switch and found opened in closed position. Bypassed door switch and started unit. Found failed door switch. . ; ordrng 1 WPW10350907 (DOOR SWITCH )"

"Arrived on site for customer complaint of unit leaking, found leak coming from sump and insulation was soaked and customer wants that replaced as well. Ordering sump and insulation. ; ordrng 1 Cnote (Office to reschedule)"

Arrived onsite for not washing and found sump and motor will be needed to repair wash motor failure. Office to reschedule. ; ordrng 1 WPW10605058 (Sump and motor)

"Arrived on site to install previously diagnosed and ordered part. Due to the console UI failure and previous tech diagnosis, I removed and replaced the console and tested. Unit is operating as designed. Job completed."

Arrived onsite for dishwasher not draining. Upon inspection found failed drain motor and entire drain line clogged. Will need to order drain hose and return with drain motor and hose with check valve. Unit was installed previous to flooring installation. Unit will need to be made accessible for return visit.; ordrng 1 8269144A (drain hose)

Arrived on site and inspected unit F0E5 Off balance error code.Discovered there were NO stored error codes in fault history.Found the customer was washing a queen comforter when they heard the loud banging noise from the unit.I advised the customer to include a few towels then washing comforters to prevent the malfunction.Unit tested as designed.Job complete

"Arrived onsite for refrigerator making noises. I found the RC=37 FC=1. I could not recreate any abnormal noises so I called techline to report. Tech,Ive walked me through diagnostics and we tested fan, damper, and compressor functions for any noises but could not re create. The customer showed me a video of a noise coming from the back of the unit that sounds like an evaporator fan possibly but the fan did not have any noises today. Techlines SR#7730534679. Job complete."

Arrived on site to install previously diagnosed parts. Installed the new bake element and then preheated the oven. The oven is now getting to proper temps and not dropping at all.

Arrived onsite to replace parts to unit. Replaced pressure valve and tube. Tested unit. No leaks at this time. Job complete

Arrived onsite and found unit had been misfired and was tripping the breaker. Repaired wiring issue. Advised customer on repair. All checks good.

"Arrived onsite and found unit with pads broken. Replaced both pads. All checks good. Door is now operating as designed. Generally, Unit is now operating as designed. All checks good. Advised customer on design and use and care."

"Arrived on site for a refrigerator not making ice. I tested temps and found FC at 3?F, the RC at 38?F, and the ice box at 21?F. I then put the unit into diagnostics mode and found the ice box fan running and the thermistor passed. I then gained access to the IM and and found it would not harvest when jumped, but you could jump the valve and it would fill. I found 120V going to the IM. I found a bad IM needing to be replaced.

Arrived on site to test unit for gasket coming off due to upper rack hitting gasket. Found gasket to be bend making rack hit gasket. Ordering new rack office to reschedule. ; ordrng 1 WPW10350382 (Upper rack)

Arrived on site to test unit for smoke and burning smell. Test unit and found control board and wire harness melted. Will need to order new control board console and wire harness.

Arrived onsite for refrigerator not cooling correctly. Upon arrival found unit fans and compressor running found unit evap with frost pattern. Found condenser coils extremely dirty and unit compressor hot to touch. Cleaned through condenser coils. Took photos to document.

"Arrived on site for ice issues. Ice dispensing crushed with cubes selected diagnosed a defective ice container,installed a new ice container"

"Arrived on site to inspect unit for not heating, upon inspection found the unit running but not allowing heat, checked element and found no continuity, replaced element and found a burn on cutoff, replaced cutoff and thermistor. All functions returned. Complete"