Near Georgetown, TX 78628
Thomas L.
Job Details: 09/06/2019
MICROWAVE WHIRLPOOL WMH32519FB1 Arrived on site for no heat condition and electrical smell condition. Open unit to find a failed/shorted diode. Replaced and tested. Unit works properly.
Near Austin, TX 78754
Joseph C.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for “uneven closing of fresh foods door” complaint. Per my previous diagnosis, removed and replaced hinge, shim and thimble. Added shims to right side of unit. Unit is now performing as designed. No leaks detected, at time of service."
Near Austin, TX 78726
Lou
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL ED5SHAXNQ01 "arrived on site to install previously diagnosed and ordered parts. Previous tech diagnosed and ordered the ice dispenser door kit and water dispenser water tubing. I found that when water is dispensed, the quick connect leaks water at the front of the part due to the tubing being worn and not creating a cold seal in the quick connect. Using some tubing from my service van, I replaced the tubing and tested and the water dispensed as designed. I removed and replaced the ice dispenser door kit and tested and it operated as designed. I contacted the customer and advised of my findings and repairs and advised that the water tubing was not needed No water leaks observed at the end of service, job completed."
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for unit not dispensing water or ice, found door switch functioning as designed allowing water to dispense and ice. But noticed inside of left door is badly defected do bad warpage took pics, inner panel is so warped it barley hits door switch, unit will need new left door to complete repair Customer is getting access to correct dop was supposed to supply by end of day but did not receive. ordrng 1 CNOTE (OFFICE RS / PART AUTHO ) and 1 CNOTE (NEXT DAY CONTACT ) and 1 W11104477 (dor-fip)"
Near New Braunfels, TX 78130
Robert
Job Details: 09/06/2019
WASHER MAYTAG MVWB950YG1 Arrived on job for complaints of noise coming from washer. During testing found that the bearing is no good causing the noise.
Near Austin, TX 78705
Leonardo
Job Details: 09/06/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for unit not coming on. Found unit getting correct power and fuse was good. Replaced control board test unit and unit test good job complete.
Near Austin, TX 78704
Chase
Job Details: 09/06/2019
DRYER WHIRLPOOL CSP2970HQ0 Arrived on site. Checked dryer for no operation. Lowe dryer is working properly. Upper dryer has display but won’t run. Fuse and thermostats check good. Verified voltage at terminal block and found 22 vac at L1. Informed maintenance that there is an electrical supply issue. Office to charge service fee to cc on file. Job complete
Near Kyle, TX 78640
Luis
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for water leaking. Found drain frozen over,removed ice build up in drain checked water flow slowly barley draining causing drain to freeze. Removed drain tube from compressor compartment found screw in drain tube,removed screw reinstalled drain tube checked water flow through drain good. AUTHO WLX1PLXEPL1"
Near The Hills, TX 78738
Andy
Job Details: 09/06/2019
DRYER MAYTAG MDE5500AYQ And on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Found some lent buildup and removed. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Salado, TX 76571
Arthur B.
Job Details: 09/06/2019
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived onsite for customer complaint of dishwasher not draining and not washing properly. Tested unit and found bottom wash arm not moving and check valve in hose not opening all the way. Also found silverware rack brittle as well. Ordering rack, sump and motor assembly. OF to R/S once AUTHO is given. All water connections were dry at of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WPW10455260 (pump&motor) and 1 WPW10473836 (basket-war)"
Near Austin, TX 78723
Joseph C.
Job Details: 09/06/2019
RANGE WHIRLPOOL WFG530S0EB1 "Arrived on site for “rear burners take too long to ignite” complaint. Inspected unit and found debris built up in burner heads. Cleared debris and demonstrated to customer how to do same. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Customer had emailed closing paperwork to office."
Near Seguin, TX 78155
Kevin
Job Details: 09/06/2019
OVEN JENN-AIR JJW3830DS03 "Arrived on site and found no saved error codes, ran all cooling fans and convection fans in manual diagnostics and didn’t find any excessive noise. Started oven on rapid pre-heat and it begins rattling during convection. Noise is not able to be duplicated through diagnostic cycle. Spoke with techline and SR7725798435 they want all parts replaced.; ordrng 2 W11098805 (element)s and 1 W11245567 (BLOWER FAN) and 1 W11255349 (MOTOR CONVECT) and 4 W11301887 (BLADE FAN)s and 2 W11313747 (BAFFLE)s"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for “door gaskets torn and lights, in fresh foods, not working” complaint. Inspected unit and found door gaskets faulty and left door switch shorted. Removed and replaced fresh foods door gaskets and left door light switch. Unit checks good. No leaks detected, at time of service."
Near Belton, TX 76513
Arthur B.
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for customer complaint of customer complaint of 5 door refrigerator not cooling in RC section. Found extensive frost build up on RC evaporator. Customer agreed to defrost unit completely. Ordering RC evaporator and UI. R/S customer for Wednesday 9/11. ; ordrng 1 W10894103 (cntrl-elec UI) and 1 W11256332 (cover-evap RC)
Near Wimberley, TX 78676
Luis
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KBFS20ECMS00 Arrived on site for no cool powered unit on co press or not powering on diagnosed failed compressor. Ordering a new compressor assembly job will need 2HRS for repairs. ; ordrng 1 2HRS and 1 WPW10466675 (COMPRESSOR)
Near Round Rock, TX 78681
Tyler B.
Job Details: 09/06/2019
WASHER LG WT1101CW "Arrived on site for unit with low fill error, found water valves clogged with sediment. Replaced valves and tested good. No leaks on site
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/06/2019
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site for unit with door locked shut. Power still on. Ran diagnostics got no error,s was able to open back up latch in diagnostics and tested unit with no issues,
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR LG LFX21975ST/02 Arrived on site to replace freezer LED module. In preparing to do work we noticed that the door switch was stuck in the closed position due to some ice. Once the ice was taken off the light works properly and there are no water leaks.
Near Austin, TX 78759
Wesley
Job Details: 09/06/2019
RANGE KITCHENAID KGCU467VSS01 Arrived onnsite for scratching for panel. Unit is now cosmetically correct. All checks good. Charged in full.
Near Del Valle, TX 78617
Joseph C.
Job Details: 09/06/2019
REFRIGERATOR FRIGIDAIRE FFFH17F2QWB "Arrived on site for “not cooling” complaint. Inspected unit and found thermostat faulty. Removed and replaced thermostat. Unit checks good. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Lou
Job Details: 09/06/2019
WASHER WHIRLPOOL RTW4516FW2 "arrived on site to inspect washer leaking. Upon further inspection, I found that the customer had the unit disconnected from the water supply and unplugged. The customer advised that the unit was leaking while draining the water. I plugged the unit back in and attached the water hoses. Placed the unit in diagnostics showing no error codes. I ran it through diagnostics testing and the unit operated as designed. I removed the drain pump and hose and found it to be clear of debris. The customer advised that the unit was washing in a deep water wash cycle. While in diagnostics, I manually filled the tub until the unit shut off. I placed the unit in manual drain mode and found no water leaking from the unit. After approximately 30 seconds, I could hear the water back flowing up the drain pipe. I found that the source of the leak is the drain pipe back flowing and spilling over onto the floor. I advised the customer of my findings and advised to have the drain p
Near San Marcos, TX 78666
Kevin
Job Details: 09/06/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and found saved errors for Pressure system fault, main control fault, replaced control board and ensured that pressure hose is clear. Ran a calibration cycle. No further repairs required at this time, job complete"
Near Austin, TX 78731
Tyler B.
Job Details: 09/06/2019
WASHER MAYTAG MVWP575GW0 Arrived onsite for unit not agitating. Found hub to be stripped. Will need to complete. Commercial 5yr warranty ; ordrng 1 CNOTE (OFFICE RS ) and 1 W10528947 (drive hub kit)
Near Kyle, TX 78640
Luis
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for filter housing issues. Found defective filter housing,removed defective filter housing. Installed a new filter housing assembly,installed filter tested water dispenser unit working as designed."
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR JENN-AIR JBRFR36IGX00 We will need to replace the water filter housing. Cannot access shut off valve to unit. Customer will purchase a water key and turn the water off when we do the repair for the return trip. Water connections at this time or all dry.; schdld next appmnt for 9/11 WED !
Near Fort Hood, TX 76544
Al
Job Details: 09/06/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived to install previously ordered part.Removed and replaced the latch.Reassembled and unit still did not advance, film or wash.Called Whirlpool Tech line and spoke with Dustin, who walked me through Diagnostics test mode.The unit completed diagnostics test mode with NO error codes.I attempted one more time and unit still did nothing.Dustin advised to order the CONTROL for the unit.All water lines were dry at the time of service Unit is stacked inside of a 5th wheel RV and will need to be unstacked by installation service.Repair will require 2 techs to for control replace due to the confined small space inside the RV.Customer is not satisfied with the unit.I provided all necessary information for customer to contact whirlpool for a replacement unit.Customer advised this is the 2nd washer they’ve had due to same issues.Needs more work; ordrng 1 CNOTE (2 MAN STACKED UNIT INSIDE TIGHT SPACE IN RV) and 1 CNOTE (1.5 HOURS ) and 1 W11367297 (CONTROL )"
Near Leander, TX 78641
James
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and tested operation. I found freezer at -5 degrees and fresh food at 20 degrees. I found a blue wire broken free of molex connector in compressor compartment and found this wire to trace back to the p70 connector on main control. Traced wire on tech data sheet and found it to go to the damper motor. Called tech line and spoke to Chris #7725797044. No repair recommended. Customer will be contacted by manufacturer with resolution. Job complete
Near Austin, TX 78703
Wesley
Job Details: 09/06/2019
WASHER WHIRLPOOL WFW97HEDC0 Arrived onnsite and unlocked unit and reset. All seems to be operating as designed. Removed load and go resevoir and advised that unit can be filled manually to control how much soap is dispensed. All checks good. Unit is now operating as designed.
Near Austin, TX 78736
Chase
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site. Replaced damaged refrigerator door and handle plugs. All checks good. Job complete
Near Austin, TX 78733
Leonardo
Job Details: 09/06/2019
MICROWAVE GE PEB7227DL1WW Arrived on site to replace door and panel. Replaced both parts test unit and unit test good job complete.
Near Temple, TX 76504
Arthur B.
Job Details: 09/06/2019
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite to customer complaint of oven door not closing on range. Found sling loaded hinge broken. Removed and replaced hinge. Reassembled and installed door. Door now closes/opens as intended. No other issues found.
Near Leander, TX 78641
Lou
Job Details: 09/06/2019
DISHWASHER KITCHENAID KDFE104DWH5 "arrived on site to inspect dishwasher not dissolving detergent. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. I cleared the codes and continued with testing. The unit dispensed water into the tub, but the motor never came on and I could hear the diverter operating. The dispenser door opened, the drain pump drained the water and the element came on. I used my multimeter to check amp draw on the element and it showed 7-9amps. When I inspected the sump/motor assembly, I found that the wiring harness connector to the motor was missing and the diverter connector housing was damaged and the connector was barely plugged in. The customer advised that he bought the April 2019 and was attempting to get a copy of the receipt from where he purchased the unit. In the meantime, I am ordering the harness & CNOTE-LSO PER CUSTOMER REQUEST and return with the sump/motor assembly. Advised customer that should he receive a co
Near Austin, TX 78758
Chase
Job Details: 09/06/2019
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site. Replaced all trims, panel and screws. All checks good job complete"
Near Bastrop, TX 78602
Cliff
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 arrived on site to diagnose a refrigerator that is freezing items on the other shelf. Ran unit through diagnostics and ran temperature checks and found no mechanical failures at this time. Contacted tech line and spoke with Andy. Advise items placed too close to the vent can and will freeze do two freezer air cooling the RC. No repairs to be done at this time and he also advised no more techs would be sent to this home for this issue.File# 7725793175
Near Dripping Springs, TX 78620
Luis
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no cool in fresh food. Diagnosed unit not entering defrost,defrosted freezer evaporator,replaced harness and main control powered unit on checked air flow good."
Near Austin, TX 78746
Leonardo
Job Details: 09/06/2019
DISHWASHER KITCHENAID KDTM354EBS3 Arrived on site to test unit for dispenser door not working. Found door had come off track. Secured dispenser door test unit and unit test good job complete.
Near Buda, TX 78610
Leonardo
Job Details: 09/06/2019
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site to test unit for left front burner not igniting. Test unit and Lund bad ignitor, replaced burner head with ignitor test unit and unit test good job complete"
Near Elgin, TX 78621
Cliff
Job Details: 09/06/2019
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washer that is not always completing spin cycles. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No leaks were found at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for unit dripping at dispenser. Inspected unit and found that dispenser facade was not totally locked into dispenser plate. Corrected and tested. All operations are now normal and all water connections are dry.
Near Austin, TX 78754
Joseph C.
Job Details: 09/06/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for “damaged front panel” complaint. Inspected unit and found dented front panel. Removed and replaced front panel. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Spicewood, TX 78669
Andy
Job Details: 09/06/2019
DISHWASHER KITCHENAID KUDD01DPPA0 "Arrived on site for dishwasher upper drawer not pumping water. Tested and inspected unit and found upper drawer control not failed and not responsive. Customer stated that when it does work it does not drain as well. Customer stated bottom drawer is very loud. Found failed pump and motor assembly. Found control is discontinued. For motor assembly found on parts list that when replacing parts 15,16 and 23 needs to be ordered and replaced with it. Those parts are also discontinued. Customer paid service fee of $119.06 after tax in full by check. No water leaks present at time of service."
Near Austin, TX 78759
Wesley
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and found unit drain clogged with glass. Repaired by swapping pumps. Unit is now operating as designed.
Near Austin, TX 78732
Andy
Job Details: 09/06/2019
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site for ice machine not cutting ice properly/wet ice. Tested and inspected unit and found failed reservoir pump leaking and dripping on ice also found issues with grid not cutting properly and weak recirculating pump. Ordering pump. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (NEEDS AUTHORIZATION ) and 1 WP2313705 (PUMP)
Near Canyon Lake, TX 78133
Robert
Job Details: 09/06/2019
RANGE KITCHENAID KFED500EBS03 Arrived on job to install new parts ordered by previous technician. Installed all 4 legs and mr approved range height. Tested good . Complete
Near New Braunfels, TX 78130
Robert
Job Details: 09/06/2019
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on job for complaints of right hand door rubbing. During testing found that the door is damaged and need to order a new door. Ordered parts. Office to reschedule. ; ordrng 1 LW10721542 (dor-fip)
Near Austin, TX 78732
Andy
Job Details: 09/06/2019
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site for refrigerator not making enough ice. Tested and inspected unit and found all operations and temperatures normal. Customer stated that One of her daughters uses 1/3 of a good size jug worth of ice every morning and other daughter uses about a glass of ice each morning and customer feels that ice bin should fill up faster. Called tech line and Adrian (SR#........) Made aware of stated issues and what was found. Was instructed that unit is operating as designed. And to instruct customer that there is a fast ice option that they can use when needed. Did as instructed. Contacted DW and was instructed not to change customer another service fee at this time. Customer is aware that if we come out again for same issue and operations are normal there will be service fee. No water leaks present at time of service.
Near Briggs, TX 78608
Al
Job Details: 09/06/2019
WASHER GE GFWR2705H1MC Arrived to inspect washer issues.Disassembled and noticed the unit will require a bearing job.Advised customer of the findings and customer opted to simply purchase another washer due to age of unit.Charged customer service fee of $119.06 for diagnostics fee.Job complete
Near Jonestown, TX 78645
James
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and tested operation. I found that the u it powers up and compressor runs but has an odd rattle when cooling in fresh food but sounds proper for freezer evaporator. I also found pressures out of range for fresh food and normal for freezer. Compressor is defective and will require replacement. Repair will require 2 hours; ordrng 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)
Near Spicewood, TX 78669
Andy
Job Details: 09/06/2019
VENTHOOD KITCHENAID kird861vss1 "Arrived on site for vent hood not coming on and not going back down. Tested and inspected unit and found failed switch. Quoted customer $355.62 after service and labor, part and tax. Customer approved estimate. Removed failed part and replaced with new. Tested unit and all operations are normal. Customer paid in full on CC. No other repairs are needed at this time."
Near Austin, TX 78747
Leonardo
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit giving bad smell. Test unit and found unit not draining. Removed water and found glass in drain motor removed glass test unit and unit test good job complete.
Near Austin, TX 78746
Wesley
Job Details: 09/06/2019
DRYER GE GTX22EASK0WW Arrived on site and replaced blower and motor assembly. All checks good. Unit is now operating as designed.
Near Austin, TX 78736
Leonardo
Job Details: 09/06/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for open close door error. Test unit and found bad board. Replaced board test unit an dunit test good job complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/06/2019
RANGE WHIRLPOOL AGR5330BAS3 "Arrived on site for unit constantly sparking and arching. Found igniter open a grounding out, replaced igniter and spark module and tested good, no gas leaks on site"
Near Taylor, TX 76574
Cliff
Job Details: 09/06/2019
RANGE WHIRLPOOL WFG320M0BW0 Arrived on site to diagnose an oven that is not lighting. Tested unit and found failed fake igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78741
Leonardo
Job Details: 09/06/2019
COOKTOP JENN-AIR JGD3536GS00 Arrived on site to test unit for burners igniting. Test unit and found bad spark module. Replaced module test unit and unit test good job complete.
Near Leander, TX 78641
Tyler B.
Job Details: 09/06/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for knob drop off
Near Pflugerville, TX 78660
Al
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Arrived to install previously ordered parts.Sealed the freezer cabinet and removed and replaced the the diffuser.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78749
Kevin
Job Details: 09/06/2019
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and found dryer is rattling during operation. Rattle is coming from where the motor mount next contact with the lower panel. Disassembled dryer and added sound pads between motor mount and dryer cabinet bottom panel. Also added pad underneath fan shroud , and around vent tube where it passes through rear bulkhead. Also added self tapping screws to the left-hand side of the motor mount. This represents all recommendations given by tech line, no further adjustment or repair can be done to correct the issue. No lint found at time of service, job complete"
Near Austin, TX 78749
Kevin
Job Details: 09/06/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found door is not closing properly, found catch is loose and after correcting door is operating properly. No water leaks detected at time of service, job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/06/2019
VENTHOOD KITCHENAID KVWB400DSS2 Arrived on site and tested operation. I found that the lights were not working but would flicker when the harness is moved. Checked harness and found to be good. Inspected lights and found that when moving the pigtails on lint they would come on. Unit will need both lights to repair; ordrng 2 W11109591 (light)s
Near Austin, TX 78704
Scott
Job Details: 09/06/2019
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for door not closing properly . Found tub damage on right side . Ordering tub .please call to set return .; ordrng 1 W10681513 (tub-dishwr)
Near Austin, TX 78717
Paul
Job Details: 09/06/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven with the temp not hot enough. I tested the oven at 350 degrees and found the unit cycling between 336 - 383 degrees leaving the oven with a 359.5 degree average temp. I explained to the customer that the oven was actually running hot. I put a -10 degree offset in the oven. Call complete.
Near Austin, TX 78745
Leonardo
Job Details: 09/06/2019
DISHWASHER IKEA IUD7070DS3 Arrived on site to test unit for unit not starting. Test unit and found wire nut melted. Replaced wire nut test unit and unit test good job complete.
Near Taylor, TX 76574
Cliff
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site to diagnose a refrigerator that is leaking. Found icemaker broken and water valve assembly seeping causing unit to freeze over. Replaced both icemaker and valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76542
Arthur B.
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for customer complaint of dishwasher not draining. Removed drain pump and found drain fins broken. Removed and replaced drain pump. Also cleaned out drain hose. Reassembled and tested unit. Unit now drains as designed. No other issues found. All water connections were at time of service.
Near Austin, TX 78733
Leonardo
Job Details: 09/06/2019
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site to test unit for knobs broken. Test unit and found knobs broken not allowing burners to turn on. Replaced knobs test unit and unit test good job complete.
Near , TX 78610
Leonardo
Job Details: 09/06/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for door not closing correctly. Test unit and found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78753
Joseph C.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Arrived onsite for “not cooling” complaint. Inspected unit and found to not be cooling inspected evaporator, compressor and all exposed sealed system components. Could find no evidence of leaking refrigerant. Start device was struggling to start compressor. Tried five different start devices. Would not start compressor. All pins ohm correctly. Suspect locked compressor. Ordering new compressor kit, uv drier, access valve and evaporator. This is a model with drain pan mounted to top of compressor. Could not find mounting kit. Will need to perform parts research for kit. Will need sealed system tech, with two hour call, as well.; ordrng 1 PARTSRESEARCH (DRAIN PAN MOUNTING BOLT KIT FOR TOP OF COMPRESSOR) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Austin, TX 78754
Joseph C.
Job Details: 09/06/2019
MICROWAVE WHIRLPOOL WMH32519CB1 "Arrived on site for “no power to unit” complaint. Actual complaint, was not heating. Found transformer shorted. Ordering new magnetron, capacitor, diode and transformer. Will need authorization. Office to set return schedule, due to need for authorization.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Driftwood, TX 78619
Brandon
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of fresh food section not cooling and condensation near ice maker. Found test 39 showed RC evap thermistor open, ordering fan motor with thermistor. ordrng 1 W11087438 (motor-evap)"
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for unit is not cooling properly and not making ice properly.33 degrees in fresh foodand still calling for cooling. Icemaker is overfilling causing cubes to jam.All water connections were dry.; ordrng 1 W11043015 (panel-ui) and 1 W11043763 (cntrl-elec)
Near Canyon Lake, TX 78132
Robert
Job Details: 09/06/2019
RANGE KITCHENAID KGCU467VSS02 Arrived on job to install parts ordered by previous technician. Installed new panel and oven tested fine and no leaks detected. Complete
Near Johnson City, TX 78636
Brandon
Job Details: 09/06/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for customer complaint of unit not working, found loose connection at wall from last repair, I plugged unit in, unit tested good."
Near San Marcos, TX 78666
Luis
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for loud noise issue. Ran diagnostics found noise present with freezer fan motor running. Removed drawers found no ice build up on cover,removed cover found ice on,h around fan blade causing noise good frost pattern on evaporator and no cooling issue. Removed ice build,reassembled unit,ran diagnostics changed defrost setting to basic,ran fan test no odd noise unit working as designed"
Near Manor, TX 78653
Joseph C.
Job Details: 09/06/2019
WASHER AMANA NTW4516FW3 "Arrived on site for “overflowing tub, onto floor/tenant heard something drop” complaint. Inspected unit and found pressure hose not inserted all of the way, onto control. Reinserted. Tested unit for complete wash cycle. Could not get unit to act abnormal. Unit appears to performing as designed. Noise was caused by shifting of splutch, on gearcase and is normal. No leaks detected, at time of service."
Near Killeen, TX 76543
Arthur B.
Job Details: 09/06/2019
WASHER MAYTAG MVWB835DW3 Arrived onsite for customer complaint of top load washer squealing on spin cycle. Tested issues and confirmed issues. Tested unit on test 12 to bring basket to full speed. Squealing went away after unit sped up. Advised to clean washer basket to rid of calcium deposits on bearing shaft. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78727
Wesley
Job Details: 09/06/2019
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site and found unit with cooling fan failure. Replaced unit cooling fan. All checks good.
Near Leander, TX 78641
James
Job Details: 09/06/2019
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and found just over 11” of water column pressure. Called tech line and spoke to Dave #7725654467. Recommends installing new manifold. Manifold will require 2 techs to replace. ; ordrng 1 LABOR (2 MAN) and 1 W11106948 (regulator) and 1 WPW10402611 (manifold)
Near Austin, TX 78746
Tyler B.
Job Details: 09/06/2019
MICROWAVE JENN-AIR JMC2430WS01 Unit will need new console panel. ; ordrng 1 CNOTE (OFFICE RS) and 1 W10328721 (panl-cntrl)
Near Johnson City, TX 78636
Brandon
Job Details: 09/06/2019
OVEN ELECTROLUX EW30EW55GS5 "Arrived on site for customer complaint of f14 error code and oven not working, found faulty UI control panel. I replaced UI control, unit tested good.
Near Kyle, TX 78640
Luis
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for no lights in freezer. Found defective freezer led,removed defective led,installed a new led module powered unit on lights in freezer and fresh food working correctly"
Near New Braunfels, TX 78132
Luis
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for cooling issue in fresh food. Customer defrosted unit,after unit was defrosted fresh food is cooling correctly,per customer fresh food stopped cooling freezer was good,he could hear a loud noise from fresh food compartment and unit stopped cooling in fresh food. Diagnosed fresh food was not defrosting correctly and unit will need a new evaporator cover and update control. Installed a new cover,secured thermistor to correct location on suction line using a zip tie,installed updated control board,changed defrost setting to basic. Repair covered u fee AUTHO S27311 2xL; ordrng 1 CNOTE (S27311 2xL), used 1 W11167902 (COVER) from stock"
Near New Braunfels, TX 78130
Robert
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived on job to install parts ordered by technician. Was able to salvage leveler leg and able to level refrigerator to customer specs.
Near Lakeway, TX 78738
Paul
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived onsite for the refrigerator with the FC frosting up. I found the door slides defective causing the door not to close tight and seal properly. I replaced the door slides. I found the door gasket sealing properly and no other warm air leaks. There were no water leaks present at the time of service. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/06/2019
RANGE GE CT9800SH4SS "Arrived on site to replace UI control panel, after replacing unit tested good."
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for weak water pressure at dispenser. Replaced weak in.et isolation water valve. All water connections were dry.
Near New Braunfels, TX 78130
Luis
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool in fresh food. Freezer cooling correctly,temp in freezer 5° fresh food reading 45° removed cover found no frost on fresh food evaporator,ran test 4,test 4 passed good frost on evaporator. Called tech support ran fresh food thermistor test reading open,thermistor was recently replaced. Unplugged thermistor reinstalled harness ran diagnostics thermistor passed,ran thermistor test multiple times all passed after reconnecting harness per tech support unit working. Powered unit on watched frost form on evaporator before reassembling fresh food compartment Sr#7725781600"
Near Belton, TX 76513
Arthur B.
Job Details: 09/06/2019
RANGE WHIRLPOOL WEE750H0HV1 Arrived onsite for customer complaint of UI assembly on range not loading not allowing oven use. Attempted to reset breaker and found UI still will no load. Unit will need UI assembly to complete repair. OF to R/S once part is available. ; ordrng 1 W11335275 (UI ASSEMBLY BLACK STAINLESS)
Near Temple, TX 76502
Arthur B.
Job Details: 09/06/2019
RANGE WHIRLPOOL WEE750H0HZ0 Arrived onsite for customer complaint of UI panel on range freezing up. Tested unit and confirmed panel will not advance on certain functions. Powered cycled unit from breaker. Turned breaker back on. All functions and features not work on UI. No other issues found.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/06/2019
REFRIGERATOR KENMORE 795.7904331 Arrived on site for no cool condition. Found that the compressor was running but removing no heat. Unit will need a new compressor. Another note about this fridge is the fan was not running in the freezer which could be a fan or a control board.
Near Georgetown, TX 78626
Cliff
Job Details: 09/06/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site today no say refrigerator that is making unusual noise. Found no mechanical failures with unit at this time and all parts and components operating properly. Advise homeowner on possible noises. No repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 09/06/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site and found saved error codes for lid lock and basket speed fault. Set washer into a diagnostic cycle and found drive motor has failed. After replacement washer will now complete an automatic test cycle, ran a calibration also and washer is working normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78749
Leonardo
Job Details: 09/06/2019
DISHWASHER KITCHENAID KDFE104DBL2 Arrived on site to replace control board and sump and motor. Replaced both parts test unit and unit test good job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 09/06/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site to replace previously ordered parts for refrigerator. Found damper closed when I arrived at home and tested unit through diagnostics. Found all parts and components are operating properly. Made temperature adjustment through diagnostic settings and all is now working properly. No leaks were found at time of service.
Near Manchaca, TX 78652
Scott
Job Details: 09/06/2019
DISHWASHER WHIRLPOOL WDF330PAHS1
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/06/2019
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived onsite for customer complaint of OTR microwave not fan not working. Confirmed issue. Removed and replaced control and blower fan motor. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.
Near Manchaca, TX 78652
Scott
Job Details: 09/06/2019
RANGE WHIRLPOOL WFC310S0ES1
Near Liberty Hill, TX 78642
Lou
Job Details: 09/06/2019
WASHER MAYTAG MVWB855DC3 "arrived on site to inspect washer making funny sound, spraying on the lid and the door lock not functioning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I placed the unit in manual test mode and tested the recirculating pump and it appears that it is operating as designed. I could not duplicate what the customer described as water spraying onto the lid. The noise the customer is hearing is normal agitation noise, but it did sound as if hears were grinding. I am ordering the tub ring, recirculating pump, gearcase and clutch. No water leaks observed during service.; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10915703 (water pump) and 1 W11161993 (TUB RING)"
Near Austin, TX 78754
Joseph C.
Job Details: 09/06/2019
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for “door not closing” complaint. Inspected unit and found door switch is broken. Ordering new door switch. Will install door parts, on return visit. ; ordrng 1 WP3406107 (switch-dor)"
Near Austin, TX 78733
Tyler B.
Job Details: 09/06/2019
OVEN KITCHENAID KEBU107SSS03 Arrived onsite for bake element replacement. Replaced element and tested good.