Arrived on site and for dryer door not staying closed after installing the catch.Confirmed the complaint and tightened all screws and door still came opened.Ordering strike.Office to schedule return as soon as part comes in.Needs more work ; ordrng 1 WE1X1192 (Door Strike)

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced bad and tested unit. Unit begin working as designed. Call complete.

"Arrived on site and inspected refrigerator and found elevated temperatures in both sections, freezer is reading 20? accessed freezer evaporator and found very little frost pattern, sent pictures to LM. There is either a refrigerant leak or a failing compressor.

"Arrived on site to inspect refrigerator condensation building up inside. Upon further inspection, I found the FC evap cover engulfed in frost. I removed the cover and found the evaporator with ice/frost covering it. Placed the unit in diagnostics and tested the defrost thermistor and found it open. Tested defrost and the element is operating as designed. I removed the ice/frost with my steamer and removed and replaced the defrost thermistor and tested. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site for customer complaint of buttons not working, found two failed button holders, I replaced the two inner button holder, unit tested good.

"Arrived on site to install previously diagnosed and ordered part. Due to the unit continuing to not make ice, I tested pressures again and found that the drier is restricted. I disassembled the unit and dumped the refrigerant. Removed and replaced the non UV drier and vacuumed. Unit held pressures. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures held within range and unit began to make ice. No water leaks observed during service, job completed."

Arrived on site for a vent hood that is making a loud noise. Inspected unit and work area. I did advise him that the residential vent hoods have to have the motor close to the area where it?s sucking air from due to the fact that the motors can?t suck air up from more than a few feet away.

Arrived on site for refrigerator that?s not cooling properly. Inspected unit and work area. The customer advised that the unit seemingly is cooling and freezing but that his temperature in his refrigerator is saying that his unit is at 32?F. Found ice in the ice bin indicating that the unit was getting down closer to proper temperature. Took temperature in the freezer and found the freezer at -2?F. Noticed in the refrigerator section that thtemp alarm was ringing. Reset the door alarm and found the unit dropped immediately to zero and 37?F in both sections. The customer advised that they did have the door open a jar overnight a few weeks ago and that the arm has been there ever since. He was not aware that he was able to reset his alarm. Unit is working as designed. Call complete.

"Arrived on site for a refrigerator not making ice and the ice maker having a visibly broken part. Upon arrival the customer stated it will work for about two weeks and then they would take the container out and mess with the arm, put the container back in, and then it would work again. Upon further inspection I found the IM cover missing allowing the IM harness to fall off of the front. I advised the customer this is what is most likely causing intermittent failure. I harvested and called for water on the IM and it worked as designed. I also found correct voltage to the IM. Per Chase approval we are not charging another fee and we will return to install the cover and IM. Office to reschedule.; ordrng 1 W10884722 (IM Cover)"

Arrived on site to test unit for unit leaking. Test unit and found cracked spray arm. Replaced spray arm test unit and unit test good. Also leveled unit job complete.

"Arrived on site to inspect unit for not heating, upon inspection found the unit had no amp draw and 0 volts to transformer. Replaced TOD with stock. All heat returned with no issues. Instructed customer to talk with builder about improved ventilation due to persistent issue. Complete"

Arrived on site for a washer dryer combo with no power. Upon further inspection I found the unit had no power cord and has not been installed yet. The unit itself is working as designed. Call complete.

Arrived on site to follow up on refrigerator with warmer temps in RC. Spoke with customer on arrival and asked if previous repair made any improvements. Customer said customer had not changed even with sealing pantry drawer talked with SW about repair and found that only other item that could be responsible was The user interface all other other components tested good and has good frost pattern.

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Secured drain hose test unit and unit test good job complete.

Arrived onsite for unit not heating. Tested unit in diagnostics. Did not get an error code on the unit. Let unit run through diagnostics. Unit made it all the way through with no issues at this time. Job complete

"Arrived onsite for display not functioning. Upon inspection found display partially functioning. Accessed display and checked harness, harness was good. Replaced display, and tested. Unit is functioning properly. Job complete"

Arrived onsite for refrigerator not producing a full bin of ice and clumping . Upon inspection I found RC=36 FC=-2. And the ice bin full. I found some of the ice cubes getting stuck together. I ran full diagnostics and found all thermistors and fans running as designed as well as air baffles. I explained that with the temperature difference in the RC compared to the ice can cause a little clumping but from what I can see it is within normal specifications at this time. The customer had concerns of a water drip from the back so I pulled the unit and. No leaks detected but found some water in the drain pan. Advised the customer to monitor the unit and let us know if any issues arise but as of now the unit is working as designed at this time. Job complete.

"Arrived on site and inspected dryer and found heating element has failed, after replacement dryer is now heating properly, took one picture of dryer temperature, job complete"

"Arrived on site. Found some ice build up on evaporator,ran diagnostics no air flow from ice box fan,ran harvest test passed dumped ice to bin,exited diagnostics ran fast ice,ice box fan powered on. Removed evaporator cover per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured back cover with 4 screws,adjusted drain pan. Replaced main control,ran diagnostics good air flow from ice box fan.

"Arrived on site and attempted to disassemble washer to replace bearing kit and washer tub will not separate, Used car jack lift method and it still would not separate

Arrived on site to diagnose refrigerator that is not cooling in either compartment. On arrival found temps at room temp. Checked compressor and found compressor scalding hot to the touch and running. No frost pattern present. Unit has a sealed system failure. Ordering sealed system parts. Did not see any obvious signs of leak on inspection. Office to schedule sealed system repair. ; ordrng 1 W11459354 (Evaporator) and 1 W10879296 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W10913906 (Access Valve)

Arrived on site to diagnose a washer that is not cycling. Found unit stuck in drain mode and not responding to input. Hard reset control and all is working properly at this time. No leaks were found at time of service.

Arrived on job for complaints of freezing food in refrigerator. Ran diagnostics and found thermistors not being read properly by control.; ordrng 1 WPW10312695 (electronic control)

Arrived on site to replace previously ordered parts for freezer. Replaced compressor and drier and all is working properly at this time.

Arrived onsite and found unit operating with console and control glitches and sometimes wont start. Replaced control and console together. All checks good.

Arrived onsite for refrigerator with continued RC defrost issue. I called techline and spoke to Joal SR#7730807268. I advised him of the previous repairs done. He gave me service pointer (W11092686) so I am ordering svc kit(W11457241) and returning with a thermistor to install while we have the evaporator accessed. Office to R/S ; ordrng 1 W11457241 (Drip pan kit)

Arrived on site to replace UI from previous diagnosis. Replaced UI but model/serial wouldn?t resync into new UI. Reinstalled old UI and confirmed model/serial was stored. Attempted multiple times to resync new UI to control but no success. Called whirlpool and confirmed software issue after multiple replacements of control and UI.

"Arrived on site to install drain tubers resolve FC Drain issue. Gained access back of fridge and replaced drain tube from duck bill to p trap style. No water leaks found, call complete"

"Arrived on site for a dishwasher not heating. Upon arrival the customer stated that the unit recently had a sump and motor changed from another company. They also stated it is not drying like it used to and they have begun to see a lack of wash performance as well. Lastly, they stated the heater seemed to of worked when they ran it last night. However, this morning it did not work. This indicates a possible intermittent failure. I put the unit into diagnostics mode and found stored error codes F7E1 for no heat, F3E3 for OWI failed calibration, F6E6 for cool water, and F8E2 for drain motor electrical problem. I advised the customer on running the sink water until it is as hot as possible before starting the dishwasher. The customer also stated they have had drainage issues on the pipes to their house which could of caused the drain error and the OWI error. They stated once they get the pipe cleared and fixed everything drains as designed. I then ran a diagnostics test and I measured amp draw to the heater. I found the heater and drain running as designed. I found no error codes were thrown at the end of the test cycle either. Upon further inspection I found the customer also using rinse aid. I then found the filter very dirty and cleaned it off, which could also cause an OWI issue. ; ordrng 1 WP8269259 (Vent Gasket) and 1 WPW10428211 (Vent Assembly)"

Arrived onsite for unit having a damaged door. Saw that the door had some damage but the the door handle was scratched and the inside track for bins were broken took pic of track. Ordered parts. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 W10694150 (track) and 1 W10837029 (handle) and 1 W11025586 (track) and 1 W11051442 (track)

"Arrived on site to replace parts on previously diagnosed unit, accessed the valve and removed the valve and nozzle, replaced both, put unit into diagnostics cycle and the unit is now operating as designed. Job complete."

Arrived onsite for wall oven getting too hot. Upon arrival the builder showed me the inspection report which had a circular thermometer in the unit that fund both upper and lower at 25 degrees too high. I explained that the manufacturer allows 25 degrees offset from set temp. I also explained that the ovens temps cycle very high and low so the circle thermometers are not accurate. I accessed and tested the ovens sensors. Both sensors were in range. I re assembled the unit and tested. Both sections heated as designed. Job complete.

Arrived onsite for the icemaker fill valve leaking. Water had been cut off by capping line as no water cutoff was installed. Ordering fill valve to repair. Office to reschedule. ; ordrng 1 Unknown (Ice maker Fill valve)

Arrived on site for Not Cleaning Dishes Properly - Dishwasher. Placed dishwasher in diagnostics and no error codes came on. Ran diagnostics cycle and valve would not call for water. Removed water line from valve and turned on water to flush out water line and test to ensure water was coming out when valve under sink was turned on. Water came out when valve under sink was turned on. A good amount of sludge and debris came out of water line into glass. Reattached water line to dishwasher valve and ran diagnostics cycle. As soon as dishwasher called for water the valve filled the dishwasher with water. No leaks detected. Dishwasher running g as designed. Job completed.

Arrived on site for no cool. No frost pattern on evaporator ordering compressor and evaporator ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 Wpw10143759 (Drier) and 1 Accessvalve (Access valve)

Arrived on site to diagnose dish washer that is some times not starting cycles. Attempted to put unit in diagnostic mode but found several buttons on unit unresponsive. Was not able to put into diagnostic mode. Need to order console to begin repair process. Office to schedule when part is available. Part is an Expart.-mm; ordrng 1 W11165145 (Console)

Arrived onsite and found fridge door swinging wide open into wall if left at 90 degree open. Adjusted hinge for better open. All checks good. Advised customer on repair. Also needed new water filter. Advised cuetomer to replace water filter to correct dispenser drip issue.

"Arrived on site for customer complaint of unit not working, found broken belt, I replaced belt, unit tested good."

Arrived onsite and found unit operating with failed control.

Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite for washer not draining. Long drain error code confirmed issue. Removed standing water and replaced drain pump. Tested unit and unit was not functioning properly. Nor followed cancel command and when trying to start a load would error and display close lid, when lid was already closed. Ordering Latch and control and harness just in case . Office to reschedule ; ordrng 1 W11130936 (HARNESS ) and 1 W11394572 (LATCH) and 1 W11419171 (CONTROL ) and 1 W11457841 (STRIKE) and 1 W11519741 (CONSOLE )"

"Arrived on site. Found fill tube extension not inserted to fill cup,inserted extension fully into fill cup ran icemaker no leaks during fill."

Arrived onsite for dishwasher that is sagging on one side of not sitting on the tile correctly. I found that one of the feet on the tile but the floor drops off to concrete under the unit. I lifted the unit so that both feet were on the tiles. The customer provided some tile pieces that I wedged under the feet so if they slip a little backward they will have some support to prevent any sagging. I tested the unit in diagnostics and it is working as designed with no leaks detected during time of service.Job complete.

Arrived on site for a dishwasher with no power. I checked voltage at the wall and found it correct. I then gained access to the terminal block and found the power cord installed incorrectly. I unplugged the unit and corrected it. I then put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and it ran through as designed. No leaks observed at the time of the service. Call complete.

Arrived on job for complaints of not dispensing. Found the spring was not installed back in I made the corrections and test unit.

"Arrived onsite for microwave sparking. Upon arrival found unit arcing inside wave guide found cover and wave guid damaged removed cover found wave guide continued to spark and arc in wave guide.

Arrived on site for a refrigerator or dispensing water. Upon further inspection I found water build up on the top shelf of the RC. I gained access to the filter head and found it weeping. I then initiated the valve and could barely hear it hum. I gained access to the valve and found it getting 120V. This indicates a bad valve and also a filter head. I quoted the customer for both and a new filter. I installed both parts and no leaks were observed. I tested the unit and found it still not working. I could not hear the valve initiate though. I gained access to the reservoir and found d it one solid block of ice. I thawed out the reservoir and then tested the unit again. It is now working as designed.

"Arrived on site ,replaced igniter and door seal. Tested unit all is preheating normal. No gas leaks detected at time of service. Job complete"

"Arrived on site. Lights flickering,diagnosed defective switches,replaced switches tested lights working no flicking,tested water dispenser at time of visit water dispenser working as designed"

Arrived onsite for oven panel getting hot. Upon arrival found unit operating as designed right side oven has vent that vents hot air during cooking. Found vent in correct position spoke with customer on unit design. Showed customer vent and spoke with them on design. Job Completed.

Arrived on site for refrigerator not making ice. Upon inspection I found the water entering the ice maker seemed weak. I also found the temp set to the highest aloud for the unit. I tested the ice maker and it tested good. I set the FC temperature to the coldest and the unit is otherwise working as designed.No leaks detected during time of service. Job complete.

"Arrived on site replaced gear case ,cam belt , actuator ,valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service."

Arrived on site for water leaking. Traced water residue to compressor compartment,removed cover found fill tube split causing water to leak during water fill for icemaker. Replaced fill tube assembly.

"Arrived on site to replace oven sensor from previous diagnosis. Replaced sensor, tested unit, unit works good. Job complete."

Arrived on site to test unit for flames to high on low. Test unit and found all burner flames staying at medium no difference from medium to low. Adjusted flames test unit and unit test good job complete.

Arrived onsite for customer having issue with the bottom shelf in the freezer. Looked at the bottom freezing bin. Noticed it was backwards. Re set the bin the correct way. No issues at this time. Job complete

"Arrived on site to do a sealed system on previously diagnosed unit. Checked pressures on unit, compressor checked good,found that the drier was very cold to the touch, when we removed the drier we checked the beads and found they were clean and we also found that there was a complete restriction at the steel line, cut the steel line to remove the restriction and put on the new UV drier and access point, pulled a vacuum pressures show good and no leaks, put a charge into the unit and pressures show good and no leaks. Informed customer to give it a good 24 hours for cooling and up to 48 for ice production, unit operating as designed. Job complete."

Arrived on job for complaints of not filling properly. Ran load and washer working properly.

Arrived on site for leaking dishwasher . Found hose from tank melted to tub ordering hose .also lower wheels are broken . Ordering wheels . Call to set return ; ordrng 1 W10576564 (HOSE DRAIN ) and 1 WPW10195417 (LOWER WHEELS )

"Arrived on site for customer complaint of unit not cooling, found ice build up on fresh food section evaporator, found failed controls and thermistor, I replaced main control, UI, and RC evap thermistor.

Arrived on site to test unit for unit not working. Test unit and found console not responding and couldnt see what error codes are flashing due to the display not working. Ordering new console and control board office to reschedule. ; ordrng 1 W11413965 (Panel) and 1 W11410063 (Control board)

"Arrived on site to replace failed fan motor, after replacing, unit tested good."

"Arrived onsite for unit not dispensing water. Checked paddle. Paddle is good. Upon further inspection, found that the bracket that holds the switches is broken and not allowing the switch to be stable. ; ordrng 1 WP2180226 (bracket)"

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived on site to check for leaks after dye filter was installed, found leak coming from cabinet of unit, called techline to document, same SR number as before 7730749258,

Arrived onsite and replaced stator. Tested unit. Unit is now operating as designed. All checks good.All checks good.

Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Checked other components and were good. Tested unit at 350 degrees and unit is functioning properly. All four burners are working properly. Job complete

"Arrived on site to inspect unit for loud operation, upon inspection found the customer was unaware of sensing cycles. Tested spin and agitation with no extra noise. Instructed customer on proper use. Complete"

Arrived on job to replace parts and get updated information on symptoms. Found the heat not working but in diagnostics it works properly. ; ordrng 1 W10849460 (cntrl-elec)

"Arrived on site to replace previously ordered parts for refrigerator. Replaced ui, control, and harness. Found all is functioning properly at this time and no leaks were found at time of service."

"Arrived on site for no ice. Ran diagnostics compressor not powering on diagnosed a defective compressor

Arrived onsite for refrigerator with continued leak at bottom right. Upon inspection I found one of the lines on the compressor would sweat and slightly drip into the bottom of the unit and slowly travel to the front. I found the RC at 36 and the FC -2. I ohmed out the 3 way valve and it checked good. I found the line would sweat in test 40 when cooling the FC I accessed the FC evaporator and found only half of the evaporator was frosted. Both fans tested good. As per JC we believe the compressor is failing and needs to be replaced. I am ordering the compressor(W11025999) drier(W11109499) coupler(W11506635) 3 way valve(W10865727) coil(W11429989). ; ordrng 1 W11025999 (Compressor) and 1 W11109499 (Drier) and 1 W11506635 (Coupler) and 1 W10865727 (3 way valve) and 1 W11429989 (Coil) and 1 OILLESSGUAGES (OIL LESS GUAGES)

Arrived onsite and was unable to replicate the issue. Replaced door seal and advised customer about sudsing issues and wave pattern leaks. All checks good. Not leaking at time of service.

"Arrived on site for Foods and liquids are freezing in the refrigerator section even when setting temp control to lowest setting. Removed evaporator cover and found frost pattern bad. Ran resistance checks on FC and RC thermistors. Both were good. Ordering compressor, stub, dye drier and lock ring kit to return and complete the repair. ; ordrng 1 W11480426 (Compressor) and 1 W11506635 (Stub) and 1 TOOL (Lock Ring)"

Arrived onsite for leveling issue and drawers sticking. Leveled unit and corrected drawer sticking issue with silicone lubricant. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for burning smell and sparking. Found control board and wire harness melted at board. Will need new board and harness. Dont know if anything else is broken till we get power. Customer will call kitchen aid job complete.

Arrived on job for complaints of not heating and light not shutting off. Ran diagnostics and found code F6E0 Communication lost. Checked connection and it?s good. Will need console to complete order control just in case. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428562 (CONSOLE )

Arrived on site for PANEL IS DAMAGED. Removed damaged panel and installed new panel. Job completed.

Arrived onsite for oven needing calibration. Upon arrival found oven heating as designed. Found customer complaint on venting to floor. Spoke with customer on unit design. Unit is currently operating as designed. Job Completed.

Arrived on site for SAFETY Cons states MW will not shut off. Customer concern was microwave would run without a counter in the display and wouldnt stop. Found timer for microwave counting down as designed while heating one cup of water. Water was hot. Placed in diagnostics and F6E4 came on. This was a stored error code that hadnt been cleared. Cleared error code. Shut off power for two minutes and powered back up. Ran microwave for two minutes with a cup of water. Water was boiling and counter was present. Microwave stops running when timer ends.

Arrived onsite for unit not heating properly. Tested unit with the vent off he unit. Temperatures were good from the unit. Let customer know that there could be an issue with the vent duct through the wall and could be keeping the unit from getting to optimal temperature. No issues at this time. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced valve and tube. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for Range Oven not maintain temp, Costco- Additional 1 year warranty on Costco Purchased Product Went to test temps. First high temp was good. Upon cool down and next high temp the igniter did not light flame. Heard two clicks and that was it. Ohmed out harness from valve solenoids to DSI board and harness is good. Inspected igniter wire from bake igniter to DSI board and it was good. Removed valve and installed new valve. Placed in preheat and igniter lit first click. On second high temp igniter clicked and lit flame first click. Range heating as designed. Job completed."

"Arrived on site and inspected ice machine and found bin thermistor connection is loose, after resetting it ice machine is operating properly see sticky note for further description, job complete"

Arrived onsite for dryer error code. Found F3E2 moisture sensor error. Found faulty harness so replaced. Tested unit and unit is functioning properly. No error codes at this time. Job complete

Arrived onsite and found unit operating with repeat no water detected error f8e1. Replaced valve. Unit still errored out for customer. Spoke with techline. Leo 7730808224. Advised replacing acU and pressure hose together. Advised customer on status and recommendation. ; ordrng 1 Wp353244 (Pressure hose) and 1 W11498808 (Control)

Arrived on site to diagnose refrigerator that had ejected filter several times. Preformed examination of water filter hosing. Found door was not sitting straight preventing the latch from catching. Aligned and locked door in place to make sure would latch with filter installed. Tested unit with filter installed and locked in. Found unit is dispensing. Found the unit is working as designed but customer does have high water pressure. If issue continues with need to return with housing and pressure reduction kit.no water leaks found call complete.

Arrived onsite and found unit operating with f7 error. Reset heater in diagnostics to repair. All checks good. Advised customer on repair and on use and care principles.

Arrived onsite for console not activating properly. Was able to get help from maintenance staff to take off the dryer. Tested unit. Saw that the numbers on the console were not showing properly. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

"Arrived onsite for unit not washing. Tested unit. Motor would not start up to wash. Checked error code, got F4E3 motor not running. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived on site for customer complaint of ice maker leaking, found ice maker fill cup clogged with ice and leaking over, I removed clog, unit tested good."

"Arrived on site to inspect refrigerator fan noises. Upon further inspection, the customer advised that the evap fan was making the same noises as before. I found the unit fan on and it was making the noise but more quiet than before. I removed and replaced the fan motor and adjusted the mount due to the fan rubbing on the evap cover and tested. Unit is operating as designed. No water connections to the unit, job completed."

Arrived on job to replace previously diagnosed parts. Found the door not closing properly icemaker is fine. For last repair I removed door and didn?t get it back on properly. Corrected placement of door.

"Arrived on site and sound doors are not leveled. Freezer door is dragging inside, reset and leveled doors, took one picture after repair of doors level, job complete"

Arrived on site to test unit for unit sparking. Test unit and found unit sparking due to rack inside unit when not double heating. Will need touch up paint and new rack. Office to reschedule. ; ordrng 1 W10803366 (Rack) and 1 Touchuppaint (Touch up paint)

"Arrived on site for IM not producing ice. Placed in diagnostics and found pump was faulty. No water was getting sent to the evaporator to start ice sheet production. Also found harness had green corrosion covering pins. Ordering harness and will return with all parts just in case. Pump was on hand, but harness needs to be ordered. Once pump and harness are replaced ice maker should run as designed. ; ordrng 1 WPW10485955 (Harness)"

Arrived on site to replace spark module on previously diagnosed range. Found that the spark module was not working when tested so we replaced it and now the unit is operating as designed. Job complete.

"Arrived on site to test unit for right front burner staying on high. Test unit and found and switch, replaced switch job complete unit working correctly."