Service History 673 - Appliance Express

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Florence, TX 76527

Wesley

Job Details: 04/14/2022

Arrived onsite and replaced valve. Unit is now operating as designed cod water is working.

We serviced a

MAYTAG DRYER

Model MEDB725BW0

Near Jarrell, TX 76537

Wesley

Job Details: 04/14/2022

Arrived onsite and found unit not sensing well. Cleaned sensor bars and tested. corrected unit function. All checks good. Advised customer on findings.

We serviced a

GE OVEN

Model JGSP28DEN1BB

Near Hutto, TX 78634

Cliff

Job Details: 04/14/2022

Arrived on site to diagnose an oven that is not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSB3

Near Pflugerville, TX 78660

Cliff

Job Details: 04/14/2022

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall turned off preventing power from getting to unit. Turned switch on and all is fully functional. No repairs are needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Pflugerville, TX 78660

Cliff

Job Details: 04/14/2022

Arrived on site to diagnose a refrigerator that is leaking. Found water line for dispenser not inserted far enough into valve to allow it to seal. Reinstalled line properly. Unit is not installed for testing.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Moody, TX 76557

Tyler

Job Details: 04/14/2022

"Arrived on site for dryer not advancing timer and tripping breaker still. Upon arrival confirmed issue. Found timer not advancing. After further inspection found power supply to unit was within range at 250v with no failures or fluctuations. Found timer receiving and sending power supply as designed. Found thrmst-fix & failing preventing temps readings to allow timer advancement. Also found door switch failing causing breaker issue. Replaced both Thrm. Fix and switch. Allowed unit to run for 30 minutes, found breaker not tripping and timer advanced as designed. Also advised customer of needing a dvc to prevent further issues.; ordrng 1 3387134 (Thrmst-fix (Tg truck stock))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Temple, TX 76502

David Z

Job Details: 04/14/2022

"Arriced on site to diagnose refrigerator losing cooling. On arrival found unit is at room temperature and providing no cool. Examined evaporator and found no frost pattern present. Compressor is running, but providing no cooling. Ordering sealed system parts to resolve. Office to schedule with SS tech. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dye Dryer)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Gatesville, TX 76528

Tyler

Job Details: 04/14/2022

Arrived on site for washer leaving water twice in the cycles in the dispenser. Upon arrival confirm complaint and after further inspection found no errors in diagnostics. Found inlet valve solenoid not fully closing. Replaced inlet valve/housing. Found no leaks after repairs. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Kevin

Job Details: 04/14/2022

"Arrived on site and found heating element is broken, will need to bring back heating element to correct issue; ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW3

Near Austin, TX 78748

Kevin

Job Details: 04/14/2022

"Arrived on site and found door latch is broken, after replacing it washer will now complete a diagnostic cycle, job complete"

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Gatesville, TX 76528

Tyler

Job Details: 04/14/2022

"Arrived site for dryer overheating. Upon arrival confirm complaint and found F4E4 & F4E1 errors in diagnostics. Found element grounding out with failure coils, also found ACU intermittently sending low voltage to hardware. Replaced ACU and element allowed unit to run 30 minutes both the customer and I confirmed no over heating issues. Call complete ; ordrng 1 279838 (Element (dont order/used from job# 336864))"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

"Arrived on site for oven clock advancing faster than time of day. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Found unit not connected to WiFi. Spoke with customer on how to connect unit to WiFi. Unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

Arrived on site for dishwasher not draining. Inspected unit and work area. Tested drain pump and found activating. Found drain line clear. Inspected drain pump housing and found object stuck in housing and not allowing impeller to turn. Assembled unit and performed diagnostics mode. Monitored test cycle and found unit operating as designed. Spoke with customer on service performed.

We serviced a

KENMORE DISHWASHER

Model 665.12773K312

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

"Arrived on site for dont drying dishes. Inspected unit and work area. Performed diagnostics mode, found error code F6-E6 cold water entering unit and F8-E1 slow drain. Found no loop in drain line and no access to correct due to reverse osmosis. Measured incoming water temperature at faucet and found 120?. Measured amp draw to element at 7.5 amps. Found suds from rinse aid as designed to show that it is working as designed. Found hot temperatures at end of test cycle on element. Unit is operating as designed. No water leaks detected during service. Spoke with customer on error codes and user care guide."

We serviced a

KENMORE DRYER

Model 110.6513241

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

Arrived on site for dryer not drying clothes. Inspected unit and work area. Performed air flow test and found tester not registering air flow. Removed vent and found no air flow. Disassembled unit and found blower housing clogged (see SD-pic). Cleared blower housing. Tested operation with blower housing off and found unit operating as designed. Assembled unit and performed air flow test with vent off and found good air flow. Attached vent and performed air flow test and found restriction in home venting. Informed landlord of venting issue.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78749

Kevin

Job Details: 04/14/2022

"Arrived on site and inspected dryer and found push to start switch has failed. After replacing it dryer is now working properly, job complete"

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Austin, TX 78749

Kevin

Job Details: 04/14/2022

"Arrived on site and replaced igniter diagnosed on previous visit. After replacement upper oven is now heating properly. Collect the remaining balance, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found sign of clogged defrost drain. Gained access to condenser drain and found duckbill clogged. Will need to replace duckbill with P-trap kit. Contacted claims department and found kit will be covered (SC). Disassembled FC and removed ice from evaporator drain pan. Found ice maker mold chipping. Recommend to replace ice make. Contacted parts department and part was delivered while on site. Removed duckbill and installed kit. Removed ice maker and installed new. Assembled unit and tested defrost operation. Tested ice maker cycle and monitored operation. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

"CArrived on site for washer making noise in agitation cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F7-E6 motor fault. Gained access to motor and measured resistance and found correct. Measured capacitor farad and found correct. Removed cam and grease leaking from gearcase. Will need to replace gearcase to repair.

We serviced a

JENN-AIR COOKTOP

Model JGC8430BDS

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

Arrived on site for cooktop front right burner not igniting. Inspected unit and work area. Tested operation to verify failure. Found spark igniter sparking downwards. Adjusted igniter and cleaned. Assembled burner and tested operation. Found working as designed. Had customer test burner as well.

We serviced a

LG WASHER

Model WM2277HW

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/14/2022

"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Found noise occurs when spinning basket by hand. Gained access to bearing and rotor. Found slack in rotor. Removed rotor and found rotor bolts loose. Tightened rotor bolts and reinstalled rotor. Spin tub by hand and found noise no longer occurring. Added zip tie to drain line. If noise reappears will need to replace rotor and stator,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Georgetown, TX 78628

Vincent

Job Details: 04/14/2022

"Arrived on site for Refrigerator dispensing low water pressure, tested unit and found low water pressure on dispenser. Replaced water valve and continued to do the same right after I replaced the valve. Tested water pressure coming out her wall and found the problem there. I advised CX to contact a certified plumber and get the water line supply fixed no water leaks detected during service, job completed"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Kyle, TX 78640

Andrew

Job Details: 04/14/2022

Arrived on site to test unit for hissing/gurgling sound. Found drain hose was not installed properly. Secured drain hose and notice cold water valve on homes wall was leaking. Advised customer to have valve replaced. Turned water valve off to stop leak. Advised unit will not work properly with cold water off and to have valve replaced asap. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Kyle, TX 78640

Andrew

Job Details: 04/14/2022

"Arrived on site to test unit for no/little ice production. Found stored error code E2(ice maker lost position). Temps were correct in RC, FC and ice maker compartment/bin. Noticed right RC door switch was not turning lights on. Removed switch and found it not connected. Attempted to pull connection out from linear with no success. Connection is to far into linear to connect to switch. Removed excessive foam and tried to pry and pull on connection to break it loose with no success and stopped attempting as to not damage unit. Spoke with tech line and was told Whirlpool would be contacting customer. No further repairs recommended at this time. SR#7733434379"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seguin, TX 78155

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for excessive shaking, tested unit found Unit at optimal performance, no excessive shaking detected, spoke to customer , customer has switched from side loader washer and was not aware that some shaking is normal, advised customer not to overload washer or under load to minimize vibration, if unit becomes of balanced, pause and adjust clothes, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for loud vibrating noise, tested unit found unit quiet but as soon as you open the door and the unit moves to a perfect position the vibrating noise returns, pin pointed the noise coming from condenser vibrating against refrigerator frame, installed sound pad from truck stock part #W11113654 under condenser, noise is now gone, moved unit to different positions, no noise is present, advised customer to monitor and if the noise returns to text me directly, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Seguin, TX 78155

Andrey

Job Details: 04/14/2022

"Arrived on site to replace previously diagnosed timer, tested unit found timer is not needed, ran vent test and test failed even though the exterior vent is only 12 inches away, looked behind unit and found the vent completely squished pulled unit from wall performed test and it passed, removed vent and found housing sticking out 2.5 inches, spoke with contractor and he will cut it back so when unit is pushed against wall same issue wont occur at this time there is no issues with unit, job complete"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Seguin, TX 78155

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for self clean not turning on and cook top hot light is not turning off, tested unit for shorted FR infinite switch, replaced switch light turn off, put into self clean mode, it activated with no issue, unit is running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, TX 78132

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for dishes not drying, put unit through diagnostics cycle, all components engaging and heater element is heating, advised customer on standard operating procedures, noticed that there was no rinse aid and customer only filled it once since February, advised customer on procedures to get better results for drying, customer was not aware on how long the cycles last on dishwasher, at this time the unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near New Braunfels, TX 78132

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for LF error code, tested unit found hot water valve when open is just trickling causing LF error, replaced valve, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB1250AWW

Near New Braunfels, TX 78132

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for whining sound and rattling, tested unit found rattling coming from sump, removed sump covers found multiple metal fragments and plastic pieces rattling against the chopper blade, removed objects, tested unit , unit now running as designed, no leaks detected job complete ; ordrng 1 WP99003149 (Wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near New Braunfels, TX 78130

Andrey

Job Details: 04/14/2022

"Arrived on site to test unit for water remaining at the end of cycle, tested unit found no Restrictions in drain hose, put unit into diagnostics and found F9E1 error, activated drain pump and its taking to long to drain, replaced drain pump, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

GE COOKTOP

Model JP989TK1WW

Near Elgin, TX 78621

Joe Z

Job Details: 04/14/2022

"Arrived onsite for DUAL HEATING ELEMENT REPLACEMENET KIT. Upon arrival customer had already installed element kit, it will just not energize. Found 2 wires connected on wrong terminal. Secured the wires in correct place. Test unit and unit operates correctly.job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Elgin, TX 78621

Joe Z

Job Details: 04/14/2022

Arrived onsite for Grinding or Rubbing Noise . Upon arrival test unit and heard a noise from bottom of unit. Found cam was loose and making noise. Removed cam and reinstalled. Test Unit and unit operates as designed. No leaks present at this time.job complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB3

Near Georgetown, TX 78626

Gerry C

Job Details: 04/14/2022

"Arrived to inspect burner issue. The inner section of the two part burner was heating to red hot and then switched to the outer after several minutes. I advised the CX that this issue is a common complaint, but how the newer units are designed to operate and it is working correctly. The left front burner switch was sparking badly and I removed and replaced it. Operational test good.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Andice, TX 78628

Gerry C

Job Details: 04/14/2022

"Arrived to inspect burner issue. The CX advised me that they had found and removed soot from one of the burners and the issue has not returned since. I tested all burners and they ignited as designed and flame heights were within expected ranges. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78717

Gerry C

Job Details: 04/14/2022

"Arrived to complete prior attempt. I extracted the failed rotor hardware and then tested. The unit developed a high-pitched squeal during spin and I removed and replaced the gear case assy. I tested through multiple modes and the issue was resolved. Operational test good, no leaks observed during service. Drain safety strap added."

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC0

Near Austin, TX 78751

Scott

Job Details: 04/14/2022

Arrived on site for Ui not powering up. Unit powered up when I arrived . Ran diagnostics got off balanced load . Did small adjustment of leveling feet . Ran both manual all and auto test . Passed both . Ran quick wash also . And drain and spin to make sure balance issue was resolved . Recommended no repairs at time of service . Did recommend running a clean cycle . No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Austin, TX 78751

Scott

Job Details: 04/14/2022

"Arrived on site for dryer not powering up. Checked and found no power at block. Found breakers tripped . Reset breaker . Now getting correct voltage . Ran diagnostics ,no error codes . Unit is now heating properly . Breaker is a gfi. Recommend having customer have an electrician look at outlet and breaker . No lint build up at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78752

Scott

Job Details: 04/14/2022

"Arrived on site , replaced sump,vent ,acu control. Ran diagnostics. No error codes . All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78704

Leonardo

Job Details: 04/14/2022

Arrived on site to replace ui and console. Replaced both parts test unit and unit test good job complete.

We serviced a

GE RANGE

Model JGSS66SEL3SS

Near Austin, TX 78704

Leonardo

Job Details: 04/14/2022

Arrived on site to test unit for unit tripping breaker when tuning oven on. Test unit and found shorted board. Replace board test unit and oven turning on but when you open the door it trips breaker. Test unit and found bad light socket. Ordering new light socket office to reschedule ; ordrng 1 40A15 (Bulb) and 1 WB08T10026 (Socket)

We serviced a

LG WASHER

Model WT7300CW

Near Round Rock, TX 78681

Vincent

Job Details: 04/14/2022

"Arrived on site for washer no power, inspected unit and work area. I disassembled unit control board to test for power and we had power to board but no feedback, will need a new main PCB in order to work. No water leaks detected during service job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV3

Near Hutto, TX 78634

Vincent

Job Details: 04/14/2022

"Arrived on site for microwave not working, inspected unit and work area. Tested voltage at wall and had good voltage, i then tested unit and had no power. Disassembled unit and found blown fuse replaced it and it blown when I open door. Will return on 4/18 to finish job with ordered parts. ; ordrng 2 W10138793 (Fuse)s"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Round Rock, TX 78664

Vincent

Job Details: 04/14/2022

"Arrived on site for server making nosies. Inspected unit and work area. Disassembled unit and found weeks getting stuck and also idler pulley, replace parts needed. Tested unit and is working as designed. No water leaks detected on steam dryer, job completed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Round Rock, TX 78665

Vincent

Job Details: 04/14/2022

"Arrive on site for dryer not heating, inspected unit and work area. Tested heat temps, and no heat. Disassembled unit and tested all components and found thermostat open. Replaced part and reassembled unit. Tested unit and is now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Hutto, TX 78665

Vincent

Job Details: 04/14/2022

"Arrived on site to install previously diagnosed parts, disassembled unit and installed new fan motor and defrosted ice build up in the evaporator. Tested unit and is now performing as designed , no water leaks detected during service. Job completed."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Lakeway, TX 78738

Tyler L

Job Details: 04/14/2022

"Arrived on site for complaints of burners not working correctly. Found one burner with large amount of oil spilled on it. Found burner caps in wrong positions. Adjusted burner caps and cleaned. Tested all burners and all are working properly. No other issues at this time, job co."

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW3

Near Lakeway, TX 78734

Tyler L

Job Details: 04/14/2022

"Arrived on site for complaints of no drain. Customer stated the actual complaint is unit leaking. She said the washer will leak every time. Found F2E1 UI stuck button error code. Verified all buttons working properly on UI. Inspected valve, hose connections, tub, and looked all over for water trails and found none. Ran a cycle and monitored. Found stand pipe draining water much too slow. Filled and drained again and monitored water draining in stand pipe, and found it too slow. Water siphoning back into tub most likely causing leak. Advised customer to contact plumber to have issue corrected.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Briarcliff, TX 78669

Brandon

Job Details: 04/14/2022

"Arrived on site to inspect unit for FR burner not igniting properly, flames to high on RR burner, and burners not simmering. I found wrong orifice in RR burner, customer had orifices so I changed to correct orifice, and I adjusted all burner valves to simmer, unit tested good."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Spicewood, TX 78669

Brandon

Job Details: 04/14/2022

"Arrived on site to replace reservoir pump and recirculating pump, after replacing parts, unit tested good, customer still needs to get gravity drain corrected."

We serviced a

KENMORE WASHER

Model 796.4154921

Near Austin, TX 78738

Brandon

Job Details: 04/14/2022

"Arrived on site to inspect unit for not draining, found drain pump failed, I replaced pump, unit tested good.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78703

Luis

Job Details: 04/14/2022

"Arrived on site. Diagnosed a defective drain pump,unit will need new drain pump,tube and hose; ordrng 1 W10825876 (Tube drani) and 1 W11572053 (Hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Austin, TX 78757

Luis

Job Details: 04/14/2022

"Arrived on site. Found damaged fresh food door,replaced defective fresh food door checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Austin, TX 78758

Luis

Job Details: 04/14/2022

"Tenant wouldnt allow tech in,claimed she needed to clean before entry,talked to office manager she will call into office to reschedule for the last and final time. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES0

Near Austin, TX 78741

Leonardo

Job Details: 04/14/2022

Arrived on site to test unit for unit closing when oven on. Test unit and found normal operation of unit. Unit Clinton heheh trying to turn back on to maintain temp. Job complete.

We serviced a

JENN-AIR RANGE

Model JIS1450DP2

Near Austin, TX 78741

Leonardo

Job Details: 04/14/2022

"Arrived on site to test unit for unit giving miss wire error code and shorted or stuck keypad. Check voltage and voltage correct at this time. Found bad control board and UI, will need to relace board and UI Tenant was saying light in the kitchen will randomly turn on and off like the oven would. Spoke with home owner and advised to get electrician to check breaker. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS1

Near Buda, TX 78610

Leonardo

Job Details: 04/14/2022

Arrived on site to test unit for unit not having power. Test unit and found opened bimetal. Replaced bimetal test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Buda, TX 78610

Leonardo

Job Details: 04/14/2022

Arrived on site to test unit for unit stopping. Test unit and found unit not getting enough water. Replaced fill valve test unit and unit test good at this time job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 04/14/2022

Arrived on site to test unit for unit making noise. Ran unit over and over again removed panel and cover everything test good. Could not duplicate problem at this time.

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Austin, TX 78738

Brandon

Job Details: 04/14/2022

"Arrived on site to replace UI panel, after replacing, unit tested good, collected balance on cc. Part was covered by Jenn Air,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Austin, TX 78732

Brandon

Job Details: 04/14/2022

"Arrived on site to inspect unit for lights not working, found failed freezer module. I replaced module, unit tested good, collected payment on cc.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Austin, TX 78732

Brandon

Job Details: 04/14/2022

"Arrived on site to inspect unit for a leak, found leak coming from motor assembly, specifically the diverter motor section. The leak caused damage to floor boards, flooring, and sheet rock, I took pictures.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78645

David S

Job Details: 04/13/2022

Arrived on site to repair the fridge. Customer showed me her burner knob was melting. I found some of the burner caps on the cook top not set right. I spoke to the customer about how to clean the burner heads and caps and how to make sure they are seated properly. I am ordering a new knob. Reschedule for Monday 5/2/22; ordrng 1 W11366438 (Knob)

We serviced a

GE REFRIGERATOR

Model CSS25USWCSS

Near Austin, TX 78739

Luis

Job Details: 04/13/2022

"Arrived on site for cooling complaint. Found fan motor not running,also found burned out heater ordering fan motor and heater ; ordrng 1 WR51X10055 (Heater) and 1 WR60X10307 (Fan motor) and 1 WR60X30922 (Fan blade)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, TX 78660

Wesley

Job Details: 04/13/2022

Arrived onsite for loud vibration noise and determined it was the door ice maker fill valve. Valve chatter and noise is within normal specifications. the unit is operating as designed. Advised customer on findings.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS0

Near Austin, TX 78749

Kevin

Job Details: 04/13/2022

"Arrived on site and inspected range and found lightbulb base is stuck in socket. Remove socket and extracted broken base. Customer has a new lightbulb on hand and after replacing it it is working properly.

We serviced a

MAYTAG WASHER

Model WTW4816FW2

Near Marble Falls, TX 78654

Brandon

Job Details: 04/13/2022

"Arrived on site for customer complaint of agitator not working, found agitator bolt loose, I tightened bolt and ran calibration, then ran diagnostic tests, everything passed, tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Killeen, TX 76543

Tyler

Job Details: 04/13/2022

Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the suction line from liner to compressor had been hit and cracked open causing sealed system leak. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with whirlpool techline (Ed sr#7733417108) and was instructed to replace ss equipment. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair office to reschedule once availability of all parts is known.; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600kit (R600 kit) and 1 Cnote (Pr to order couplers) and 1 Lokringkit (Lokring kit) and 1 Unknown (Drip pan mounting kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Lago Vista, TX 78645

David S

Job Details: 04/13/2022

Arrived on site to install previous diagnose part. I gained access to the icemaker. I removed the failed icemaker and replaced it with new. I preformed a harvest cycle and found the new ice maker working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leander, TX 78645

David S

Job Details: 04/13/2022

Arrived on site to replace the freezer door bottom trim piece. I removed the door and installed a new trim piece. I I inspected the unit and work area. I found door sealing Properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS246GL0

Near Leander, TX 78645

David S

Job Details: 04/13/2022

"Arrived on site to install previous diagnose parts. The unit was in the garage. I replaced the tube, and third level rack. While changing the tube I found the adjuster cracked for the second row. I am ordering the second level adjusters, position tethers. The door is now closing as designed. The office will reschedule when we have eta on the parts.; ordrng 2 WPW10546503 (2nd level adjuster)s and 2 WPW10195839 (Adjuster tether)s"

We serviced a

FRIGIDAIRE DRYER

Model GLET1041AS1

Near Jonestown, TX 78645

David S

Job Details: 04/13/2022

Arrived on site for dryer timer not working. I inspected the unit and work area. I tested the unit and found it coming on. I tested voltage to the timer and I found voltage fluctuating. I tested power to the unit and found good voltage. . I tested the dryer door switch and found with the door closed it is intermittently opening and closing. Indicating the switch is no longer making good contact internally. The door switch (131498900) is discontinued making the unit not repairable. I spoke to the customer about my findings. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Leander, TX 78641

David S

Job Details: 04/13/2022

Arrived on site for oven not heating properly. I gained access to the control and tested line 1 and line 2. I found line 1 has 120vac and line 2 has none. I went to turn off the unit at the breaker and found when the breaker for the oven is off the oven remained on. I spoke to the customer and advised they need an electrician to check the breaker and the outlet/plug for the oven as it is not receiving proper voltage. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Round Rock, TX 78681

Vincent

Job Details: 04/13/2022

"Arrived on site for built in Refrigerator, I tested temperatures on both chambers and they where excellent FC -2? RC 31?, 2 ,LED modules where bad and temperature control was not responding to adjust temps and was also flashing. Office to order parts and reschedule for return service. No water leaks detected during service. ; ordrng 1 W10769145 (Ice container) and 1 W10798005 (Themp Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JV0

Near Round Rock, TX 78664

Vincent

Job Details: 04/13/2022

"Arrived on site to inspect light issue in microwave, the old lightbulb was glued for shipping and was stuck, removed lower housing to access bulb mounting socket.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78665

Vincent

Job Details: 04/13/2022

"Arrived on site for washer not working, I set unit in diagnostics and no agitation working, tilted unit and found unit had gone off balance and broke the belt. Will need to order parts and reschedule CX for service. ; ordrng 1 W11409708 (Cam/belt cover)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Austin, TX 78744

Tyler L

Job Details: 04/13/2022

"Arrived on site for complaints of no power no operation. Found unit getting good voltage from wall to control. 120vac at wall and 120 at control. Machine has no lights displayed on console."

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Harker Heights, TX 76548

Tyler

Job Details: 04/13/2022

Arrived on site for dishwasher not heating or cleaning dishes well. Upon arrival confirm complaint and after inspecting Diagnostics I found no AirPods available but during disassembly and testing found owi sensor showing no resistance through thermistor terminals. Found rest of heating equipment functioning as designed and no clogs in the spray arm. Replaced owi reassembled and tested unit and found heater kicking on and instructed customer to allow for a few wash cycles with a rinse aid to cure back into the system to allow for better drying. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Austin, TX 78744

Tyler L

Job Details: 04/13/2022

"Arrived on site for complaints of loud screeching noise. Found oil in the gear case. Installed new Gearcase and cam. Tested unit in factory diagnostics and unit passed. Spinning and agitating correctly with no loud noise. Tested unit in drain and spin cycle as well. No issues at this time, no water leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Austin, TX 78738

Kevin

Job Details: 04/13/2022

"Arrived on site and found control panel is unresponsive, replaced it and all buttons are not working properly and dryer is running correctly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Austin, TX 78738

Kevin

Job Details: 04/13/2022

Arrived on site and inspected washer and found Bellow drain ports are clogged. Showed customer how to clear them end it is now draining properly. Collect the service fee only per customer instruct

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25CQXFB02

Near Kyle, TX 78640

Andrey

Job Details: 04/13/2022

"Arrived on site to test unit for defrost issues, customer stated that food gets soft in FC and it comes and goes, food on top rack in RC freezing, tested unit found that defrost is lagging, also found that unit is way over loaded with items causing air flow restrictions RC and FC, advised customer that if there is not proper air flow, items will start freezing around vent and top shelves moving down, customer was not using temp controls to adjust to desired temp, advised customer play with controls to find what works best, replaced defrost timer as precautionary, at this time the unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Niederwald, TX 78640

Andrey

Job Details: 04/13/2022

"Arrived on site to replace previously diagnosed harness and drain pump, tested unit and found that parts are not needed, found pinched wire on drain pump, connected wire with butt splice, tested unit,unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Kyle, TX 78640

Andrey

Job Details: 04/13/2022

"Arrived on site to to test unit for noise, customer stated that is comes and goes, exposed evap and found noise coming from cap tube, adjusted cap tube and sound went away, advised customer to monitor unit and if the sound comes back, a sealed system will need to be ordered at this time unit is running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Buda, TX 78610

Andrey

Job Details: 04/13/2022

"Arrived on site to replace previously diagnosed motor control and capacitor, customer stated that when going into cycle clicks and would not latch, put unit into diagnostics, and was not able to get latch to close, ordering latch and actuator and returning also with control and capacitor office to reschedule customer would want this repair done asap; ordrng 1 W11513248 (Latch) and 1 W11398781 (Shift actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Buda, TX 78610

Andrey

Job Details: 04/13/2022

"Arrived on site to test unit for no ice, tested unit found FC has cooling issues, put temp probe in FC found temp at 24 degrees set to -3, called tech line to document, was advised to check unit for proper air flow, no air vent are clogged or restricted, Sr#7733420607, was asked by tech line install temp logger and monitor unit for temp fluctuations, spoke to office and was advised to order replace control FC and RC thermistors with user interface ordering parts, office to reschedule ; ordrng 1 W11542754 (User interface) and 2 W10316760 (Thermistor)s and 1 W11043763 (Control board) and 1 Templogger (Temp logger)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Wimberley, TX 78676

Andrey

Job Details: 04/13/2022

"Arrived on site to test unit for excessive shaking, tested unit found unit is not leveled, leveled unit, put unit through drain spin cycle, unit is running as designed, customer stated that when she washed her sheet it would shake a lot, advised customer on proper loading procedures, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Wimberley, TX 78676

Andrey

Job Details: 04/13/2022

"Arrived on site to test unit from shutting down after few seconds, tested unit found ceased motor, attempted to remove blower, was not successful, cut blower out, replaced motor and blower, tested unit unit now running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near San Marcos, TX 78666

Andrey

Job Details: 04/13/2022

"Arrived on site to test unit for no operation, tested unit found loose connection on UI , secured connection, tested unit unit now running as designed designed, no leaks detected job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Austin, TX 78735

Luis

Job Details: 04/13/2022

"Arrived on site. Diagnosed a defective valve,replaced water valve,cycled icemaker water filled icemaker.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Bastrop, TX 78602

Matthew

Job Details: 04/13/2022

Arrived onsite to replace previously diagnosed parts. Replaced control board but would not program. Called tech line for assistance. Per tech line correct model number should be MFI2568AES12. That registers to part# WPW10310240. Ordering correct board and set to return on 4/20/22. Notified customer. ; ordrng 1 WPW10310240 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bastrop, TX 78602

Matthew

Job Details: 04/13/2022

"Arrived onsite for dishwasher giving error code and not starting a cycle. Upon arrival unit display F8E4 error, float switch. Inspected unit and found water in overflow tray. Cleaned water and tested. Unit started cycle as designed. Allowed to run 15-20 min and notice a drip from rear of unit. Uninstalled for inspection. Found tub damaged and leaking at base to wall joint. Unit will Need a tub replace. Home is brand new. Customer wants to speak with builder to see about swapping. Will order tub in preparation. Mr would like update on parts availability at phone number ending #1959. ; ordrng 1 W11409866 (Tub)"

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Smithville, TX 78957

Matthew

Job Details: 04/13/2022

"Arrived onsite for tun knob not working. Upon arrival inspected unit found timer seized. Knob failed due to seized timer shaft. Console holders that hold timer in place have failed so console needs replacement. Also returning with push start. Customer will provide external ventilation hose due to current one out of shape. Ordering Timer, knob, start switch and console. Will need AUTHO. Office to reschedule ; ordrng 1 WE03X24547 (Console) and 1 WE01X24552 (Knob assembly) and 1 WE04X24550 (Timer) and 1 WE01X24720 (Timer screw) and 1 NeedsAUTHO (Needs AUTHO)"

We serviced a

LG RANGE

Model LTG4715ST

Near Georgetown, TX 78628

Gerry C

Job Details: 04/13/2022

"Arrived to inspect oven temperature. The CX had preheated both chambers to 350 and I placed a K-type thermocouple in the center of the upper oven and removed the previous offset, after removing aluminum foil that was placed in the bottom for spillage protection. The unit completed preheat at 437 and then cycled at 340, 364, 340, 367, 339, 367. Average cyclic temperature of 352.8. The lower oven with the same settings and already preheated had cyclic temps of 350, 385. I induced a -17 degree offset and retested. 342, 372, 339, 371 for an average of 356. I advised the CX of my findings and they will monitor the unit and adjust as necessary. No gas leaks detected during service. 45 minute temperature calibration,

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, TX 78628

Gerry C

Job Details: 04/13/2022

"Arrived to inspect ice issue. I found the ice maker housing had moved forward, causing the ice bin door gasket to fold over and allow air to exchange between the bin area and the RC, causing freeze/thaw cycles. The RC evaporator drip pan had warped up in the middle, causing water to flow into the bottom of the RC and froze, forming a 1/2 thick ice slab. I removed the ice and added a required strengthener to prevent the spill over and continued warp. I sealed the drain tube assembly and tested. Operational test good, no leaks observed during service. Labor, 1 hour,

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Georgetown, TX 78628

Gerry C

Job Details: 04/13/2022

"Arrived to inspect noise. I found the unit would rock and the suspension was badly worn out. Further inspection revealed the gearcase lower seal had ruptured and flung oil in the cam, belt and shifter. The motor is likely ok and if required upon return, will require authorization. Unit has badly stuck wash plate, tech GC only please.; ordrng 1 W11130362 (Suspension)"

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Georgetown, TX 78626

Gerry C

Job Details: 04/13/2022

"Arrived to inspect no heat. I found the unit would not heat and testing revealed L1 at 42 VAC, L2 was intact at 123.2. I advised the CX that a qualified electrician will be required to correct the electrical supply issue. Unit left unplugged for safety. Serivce call / diagnostics,

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Georgetown, TX 78626

Gerry C

Job Details: 04/13/2022

"Arrived to inspect no heat. The burners would not heat and I tested the supply voltage. L1 to N, 124 VAC. L2 to N 124. L1 to L2 0VAC. I advised the CX that the L1 and L2 leads at the plug or circuit box are connected to the same supply phase and a qualified electrician will need to correct before further testing can be done."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Georgetown, TX 78626

Gerry C

Job Details: 04/13/2022

"Arrived to instal previously diagnosed and ordered part. I found that the return service and the part were not needed, after discussing with the prior tech and the service call was made in error. No further service required. No leaks observed during service."