Service History 672

Near Round Rock, TX 78681
Al
Job Details: 12/19/2019
DRYER AMANA NED5800HW0 Arrived to inspect dryer not working.Confirmed the complaint and checked voltage at the unit and got 125/123/248.Unit wouldn’t start.I discovered the CONTROL LOCK was engaged.I corrected the issue and unit tested as designed.Customer satisfied Job complete
Near Jonestown, TX 78645
James
Job Details: 12/19/2019
DRYER WHIRLPOOL WED92HEFW2 Arrived on site and tested operation. Found a sulfur odor in laundry room and unit is stacked. Ran dryer and found dryer is cycling temps properly and the odor appeared in dryer upon arrival but it could be from the room holding the odor. Odor was gone from dryer after running a cycle. Ran washer to verify if odor becomes stronger after test cycle and found that the odor becomes stronger during spin cycle. Recommended customer run Affresh washing machine cleaner on clean cycle to clean odors from unit and if odor continues to stay that a plumber should verify the drain is functioning properly and not allowing sewer gasses to vent up through drain in the wall. Job complete
Near Pflugerville, TX 78660
Al
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFF507EBL00 "Arrived to inspect ice on freezer floor.Confirmed the complaint and customer forced the door opened and a sheet of ice was on the bottom of the freezer.I broke up the ice, used my steamer to defrost the drain tube.Unit now operates as designed.All water lines were dry at the time of service..Job complete"
Near Marble Falls, TX 78654
James
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW5000DW Arrived on site and tested operation. Found water not filling much over the agitator in deep water wash. Inspected drain for siphoning and inspected pressure hose and air dome. Blew air through pressure hose to clear obstructions and tested again. Unit now filling with proper amount of water for deep water cycle. Instructed customer of proper levels and it is normal for the entire tub not to fill with water due to energy efficiency of unit. Washer is working as designed. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump is not working properly and the drain hose had debris inside of it.
Near Blanco, TX 78606
Robert
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW86HEBW1 "Arrived on job for washer not draining, upon inspection we found th drain pump was not working correctly, the washer was stacked in a small area, instructed customer that we will need the washer removed before we can make repairs, office to reschedule ; saved tckt"
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01
Near Austin, TX 78759
Andy
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for refrigerator not making ice. Upon arrival customer informed that is not the issue. Issue is ice container will not stay in place and will not dispense ice. Tested and inspected unit and found ice container tabs dislocated and not catching. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78754
Cliff
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site to replace drain pan for refrigerator. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 12/19/2019
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived onsite to deliver the vent hood parts that were previously ordered. Complete
Near Austin, TX 78759
Tyler B.
Job Details: 12/19/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for unit making thin ice, ran diagnostics and got no failures, foun d valve filling very slow. Will need replace to repair ordrng 1 W10881366 (valve)"
Near Austin, TX 78753
Wesley
Job Details: 12/19/2019
DRYER WHIRLPOOL MEDC465HW0 Arrived onnsite and found customer had concerns about design. Instructed customer. All checks good. Unit is operating as designed.
Near Austin, TX 78730
David
Job Details: 12/19/2019
OVEN JENN-AIR JJW9630DDS "Arrived on site to diagnose a wall oven that shut off when both ovens were in use. Performed diagnostics and ran voltages. Found no power at main control. Followed wires back to main junction box, and found no Power to L1 or L2, showing no incoming voltage to the unit at all. Customer told me that in the past this happened and they could resolve this by resetting the breaker, and this worked twice. Last time resetting breaker didn’t fix it. Checked breaker box and the breakers for the Oven did not fully go to the reset / normal position, and had some play. Call complete."
Near Austin, TX 78730
Luis
Job Details: 12/19/2019
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for leak in system. Found contamination in system replaced compressor,evaporator and filter drier,found contamination clogging drier,flushed system replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate,reassembled unit ran diagnostics all test passed.
Near Round Rock, TX 78664
Andy
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/19/2019
WASHER MAYTAG MVWB850YG1 "Arrived onsite for customer complaint of top load washer leaking water when in use. Removed back panel and tested unit. Found water leaking near drain pump. Found hairline crack on outer tub near pump. Advised customer of findings.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is not cooling down lower oven fast enough. Tested unit and found all parts turning on and off properly, and no failures found at this time. Factory reset controls and advised homeowner on findings."
Near Cedar Park, TX 78613
Lou
Job Details: 12/19/2019
MICROWAVE WHIRLPOOL WMH54521JZ0 "arrived on site to inspect microwave door damage. Upon further inspection, I found several “pits” in the outer door glass of the unit. Attempted to removed them, but failed. I removed and replaced the unit door and tested and it operates as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the UI and RC Evap motor harness. Used my steamer to remove the remaining ice from the evaporator. Removed the thermistor from its bracket and foil taped and zip tied the thermistor to the evaporator lines as notes in service pointer W11092686D. Tested the unit and then evaporator began to develop a good frost pattern and cool.No water leaks observed during service, job completed."
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
OVEN JENN-AIR JGRP436WP01 "Arrived onnsite and found unit with no error codes, but will not ignite or attempt to ignite bake or broil, just immediately states 170f and does nothing else. Customer states a reset allowed a one time use and then back to broken. All else checks good."
Near Austin, TX 78704
Wesley
Job Details: 12/19/2019
OVEN KITCHENAID KSGG700ESS0 "Arrived onnsite and found f2E0 and stuck key error. Ordering panel UI. Returning with controls. Cleared errors and found good operation at time of service. Advised customer issue may be alleviated, but return service will be scheduled ; ordrng 1 W10909669 (panl-cntrl)"
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived onnsite and found door misaligned adjusted existing hardware and found unit to be operating as designed. All checks good. Advised customer on use and care. All checks good.
Near Salado, TX 76571
Dylan T.
Job Details: 12/19/2019
OVEN WHIRLPOOL WFG505M0BS0 Arrived on site customer complaint was door gasket had ripped took the old one off put the new one on everything else work great
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
RANGE KITCHENAID KEBS109BSS01 "Arrived on job for the oven not working, upon inspection we found the thermal fuse was popped, replaced thermal fuse and retested. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site dishwasher not draining. Customer stated that she had a new garbage disposal installed and unit would not longer drain. Checked garbage disposal and found knockout plug has not been removed. Removed plug and tested drain cycle. Performed diagnostics mode, no error codes. Monitored test cycle. All tested good, no water leaks detected durning service. Spoke with customer user care guide."
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
WASHER LG WT5070CW "arrived on site to install previously diagnosed and ordered part. Due to the drain pump making a loud grinding noise, I removed and replaced the drain pump and operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Tyler B.
Job Details: 12/19/2019
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for unit with display stuck. Removed and replaced panel and tested good
Near Austin, TX 78717
Tyler B.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for unit with freezer light out. Replaced light and tested good.
Near Marble Falls, TX 78654
James
Job Details: 12/19/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heats properly but holds heat longer that normal. Tested air flow at outside vent and found to be very low. Tested air flow at back of unit and found to be proper and at end of vent hose. I found when removing vent hose from wall and placing back on that there is a lot of back pressure at the wall connection. Recommended customer have the vent that runs through slab cleared with a vent cleaning brush to remove build up that is restricting air flow. Unit working as designed. Job complete
Near Austin, TX 78728
Andy
Job Details: 12/19/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not going to rinse and noise. Tested and inspected unit and found that unit will not go into spin due to failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/19/2019
DRYER WHIRLPOOL WGD49STBW2 Arrived on site for dryer not heating. Tested and inspected unit and found reason to believe issues is not enough water column at unit to heat. Instructed customer to have licensed plumber come check/fix issue with gas. Also instructed customer on use and care and practice for best performance. No leaks present at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on job for mic holding temperature, upon inspection we found the microwave convect temp was correct for a full 15 cycle all staying within 10 degrees. Complete"
Near Austin, TX 78723
Joseph C.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF550SAHB "Arrived on site for “noisy operation” complaint. Inspected unit and found power going to unit’s power box, but not starting unit or allowing to come on. Ordering new control for ui and new control. . No leaks detected, at time of service.; ordrng 1 W11230393 (cntrl-elec) and 1 W11230457 (cntrl-elec)"
Near Austin, TX 78731
David
Job Details: 12/19/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to diagnose a dryer that was spinning and not heating. Performed diagnostics and found good power at wall. Checked connection at junction box and found huge short shot in power cable with a melted sheared L2 connection. Found unit wiring harness melted in several areas. Ordering 1 279318 terminal, 1 279393 screw kit, w10704068 wire harness, 1 WP3397659 terminal block. Will return with all parts today as well. Will need heating element, fuse, cutoff and timer in case of damage. Customer informed they are responsible for a new cable. ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 W10704067 (harns-wire) and 1 WP3397659 (block-term)"
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DRYER HOTPOINT HTDX100EM8WW "Arrived on site for dryer not starting cycle. Performed diagnostics and tested voltage to dryer and found 240 volts. Tested voltage at timer and found none. Gained access to terminal block and tested voltage and found 240 volts. Tested terminal block fuse and found failed fuse. Removed failed fuse and installed new. Tested unit, all tested good.
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for customer complaint of dryer not drying. Removed bulkhead and found no continuity on element. Removed and replaced element. Reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/19/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previous diagnosed part. Removed wrong orifice and installed new. Adjusted valves. Spoke with customer on user care guide. All tested good.
Near Austin, TX 78733
David
Job Details: 12/19/2019
OVEN WHIRLPOOL KDRP487MSS03 "Arrived on site to diagnose a range that the right half of was not functioning, with door locked. On arrival performed diagnostics and found no power at front display. Tested thermal fuse and showed open. Tested with new fuse but new fuse showed open out of the bag and was defective. Followed limited wire I could see but could not get deep enough to do full circuit tests. To further diagnose we would need 2 man, diag time as well as a right hand side control. Control visually looks browned and damaged when inspected and would need replacement.
Near The Hills, TX 78738
Luis
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for water filter issues. Found housing warped causing head not to align from manufacture,removed housing adjusted filter head,tubing and housing reinstalled components tested water filter operation unit working as designed."
Near Austin, TX 78735
Kevin
Job Details: 12/19/2019
WASHER LG WM3885HCCA "Arrived on site and found washer is giving error code PF during the cycle, spoke with DW and washer will need filter board and main control. EBR64144901- EAM60991301"
Near The Hills, TX 78738
Kevin
Job Details: 12/19/2019
COOKTOP WHIRLPOOL JED3536GB01 "Arrived on site and inspected cooktop and found glass top is broken, disassembled it and replaced cooktop surface and it is now correct, job complete"
Near Austin, TX 78733
David
Job Details: 12/19/2019
COOKTOP JENN-AIR JED3430GS01 "Arrived on site to install previously diagnosed parts. Installed new switch and motor and retested. Found voltage is now going through switch reaching motor. On install of motor found damaged neutral connection at rear junction box that needs to be repaired by an electrician. Cooktop is working as for installed components, but will need neutral wire repair to be fully functional. Call complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position and a broken silverware basket. Found stop has come off of right side upper rack rail and dishwasher silverware basket closing latch is broken. Reattached stop and ordering silverware basket to complete repair. .; ordrng 1 W11158802 (BASKET)
Near Austin, TX 78727
Andy
Job Details: 12/19/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven not reaching temp and takes a long time. Preformed temperature test and watched high and low swing cycles and found unit is 19° calibrated unit up 20° tested unit and all operations are normal. No gas leaks present at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 12/19/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived to inspect burner not working properly.Turned on all burners and photographed all burners working.Due to language barrier the customer didn’t understand the way the burners work.Office staff aware of unit operations and will pass on the information to residence.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 12/19/2019
OVEN WHIRLPOOL WFC310S0ES4 Arrived on site for range oven temp off a few degrees. Performed temperature test and found unit running 10° spoke with customer on this and she wants to keep it the same and not adjust temp adjustment. Did so and showed customer how to adjust temperature if needed. Spoke with customer on use and care and practice for best performance. No repairs are needed at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
WASHER WHIRLPOOL MVWB835DW4 Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found broken necklace underneath wash plate rubbing against outer tub. Had to break wash plate to remove it. Replaced wash plate and tested unit after removing debris. All is working properly at this time and no leaks were found at time of service.
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/19/2019
REFRIGERATOR LG LFXC24726S/02 "Arrived onsite to install new compressor,RC evaporator to French door refrigerator from prior tech’s diagnosis. Removed compressor and RC evaporator using braising methods. Vacuumed unit down to -25. Charged unit with 5.0oz of R134a refrigerant. Removed and replaced main PCB board. Used JIG to update software. Reassembled. Advised customer to wait 48hrs to allow proper cooling. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite customer complaint was unit not running pull the unit out pull the top off take the old board out put the new board in ran the unit in test mode everything to work great all lines are dry
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range top burners not lighting and oven not lighting. Performed diagnostics and gained access to switch harness and found switch had came off of valve and plastic starting to separate. Tested oven and found spark igniter working. Found pan in drawer touching spark igniter. Removed failed harness and installed. Tested all operations and found all working. All test good.
Near Marble Falls, TX 78654
James
Job Details: 12/19/2019
OVEN JENN-AIR JJW3830DP02 Arrived on site and found left hinge damaged on upper door and the door was very hard to remove. Disassembled door and found a hair on the glass. Installed new outer door due to damaged hinge and not having the hinges. Cleaned glass and reassembled. Found when installing door back onto the oven that the left hinge receiver soft close is damaged and not allowing hinge lock to fully seat back against liner. Customer also asked about the upper oven light randomly turning on. Checked software version and found version 11.0. New console will be needed as well to correct phantom light issue. ; ordrng 1 W11045086 (hinge-recv) and 1 W11232121 (CONSOLE)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 12/19/2019
DISHWASHER KITCHENAID KDTE204EBL1 Arrived on site for unit not washing. Found pump motor failed. Replaced and tested good
Near Austin, TX 78735
Kevin
Job Details: 12/19/2019
DRYER WHIRLPOOL WED8300SW0 Arrived on site and found vent exit on outside of home is blocked by lint after clearing ran dryer on normal cycle and it is progressing properly. Dryer ran for several minutes and then dropped to 9 minutes when moisture sensor recognized no clothing as in it.
Near The Hills, TX 78738
Luis
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no ice. Ran diagnostics no air flow from ice box fan,removed evaporator cover good voltage to fan diagnosed faulty fan motor ordering new fan motor ordrng 1 W10865318 (ICE FAN)"
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
WASHER WHIRLPOOL WETLV27HW0 Arrived onsite for the washer not moving through cycles. Ran diagnostics and found the lid latch was not working.
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found no error codes. Tested washer and found no issues during spin cycle. Informed customer to not place too many heavy items in the washer at once and to not mix heavy clothes with light clothes. Washer working to manufacture specs. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 12/19/2019
WASHER WHIRLPOOL MVWB835DW4 "arrived on site to inspect washer with no power. Upon further inspection, I tested voltage at the outlet and got 124V. I tested voltage to the control and got 124V. Following the tech sheet, I tested the console and found it to be bad. I removed and replaced the console and calibrated the unit. Placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Cliff
Job Details: 12/19/2019
WASHER LG WT7100CW.ABWETUS Arrived on site to diagnose a washing machine that is not draining. Found pump wiring disconnected from drain pump. Also noted drain pump connection loose. Rewire drain pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78721
Joseph C.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for “not working, while door is closed” complaint. Inspected unit an found door switch faulty. Removed and replaced door switch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78735
Kevin
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL DU920PFGB3 arrived on site and inspected dishwasher and found the inlet water hose coming off of the water valve. Found that hose 3369414 is no longer available due to age. How is may still be available from a non-authorized parts supplier.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/19/2019
REFRIGERATOR KENMORE 106.50593 "Arrived on site for refrigerator intermittently cooling. Inspected unit and work area. Found water not connected to unit. Found unit working at time of service. Performed diagnostics and powered unit off and on in attempt to recreate failure. Forced defrost cycle and found unit defrosting. Customer stated that when unit stops cooling that nothing will be running. Inspected thermostat stated and found at fault. Gained access to RC thermostat. Removed failed thermostat and installed new. Tested operation. All tested good, no water leaks detected durning service.
Near Austin, TX 78703
Luis
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KSSO48FTX18 "Arrived on site for cooling issue. Ran diagnostics found weak air flow from fan motor,open thermistor. Diagnosed unit will need a new fan motor and thermistor,installed a new fan motor and thermistor ran diagnostics good air flow from fan motor parts
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site to install previous diagnosed parts. Removed start switch and timer and installed new. Tested operation. All tested good.
Near Austin, TX 78705
Wesley
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF550SAFS Arrived onnsite and found unit motor pump not operating. Unit fills and drains.
Near Austin, TX 78737
Kevin
Job Details: 12/19/2019
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site and found ovens are operating normally at this time, customer is experiencing random temperature changes, time jumping, user interface being unresponsive. Spoke with tech line and this is all due to pending software update for this other model. Assisted customer setting up ovens on Wi-Fi when software update is available 7726679010"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site customer complaint was dishwasher will not heat properly ran through test mode everything checked out perfectly fine as designed and form customer to turn the hot water on before she starts the dishwasher
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
MICROWAVE KITCHENAID KEHU309SSS05 Arrived onnsite and found communication issue solved by reset of breaker.
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived onnsite and replaced sump and motor to repair leak. Unit is now operating as designed leak free. Unit had slow leak under unit prior to repair.
Near Florence, TX 76527
Arthur B.
Job Details: 12/19/2019
OVEN THERMADOR PODC302J/04 "Arrived onsite for customer complaint of wall oven upper oven overheating. When arrived, found lower oven working properly but upper oven will not maintain temperature. Found issue is with user interface and sensor. Advised customer of findings.; ordrng 1 00642855 (SENSOR) and 1 00655356 (CONTROL MODULE) and 1 11007351 (UI MODULE)"
Near Austin, TX 78756
Wesley
Job Details: 12/19/2019
DRYER MAYTAG MEDC465HW0 Arrived onnsite and found unit dryer vent clogged. Advised customer accordingly. All else checks good. Unit is now operating as designed.
Near Austin, TX 78751
Joseph C.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL KUDC20CVSS3 "Arrived on site for “water leaking from lower left door” complaint. Inspected unit and found spray bars clogged. Cleared spray bars. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78739
Kevin
Job Details: 12/19/2019
OVEN WHIRLPOOL RBD245PDT12 "Arrived on site and inspected ovens and found control board display has failed.
Near Round Rock, TX 78665
Al
Job Details: 12/19/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived to inspect gasket issues.Confirmed the complaint and removed and replaced it.Also freed the broken bulb from customers oven.Job complete
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
MICROWAVE LG LMV2031BD/00 "arrived on site to install previously diagnosed and ordered part. Due to an error code, failure and recommendation of lg Techline, I removed and replaced the main control panel and tested. Unit operated as designed. Job completed."
Near Florence, TX 76527
Arthur B.
Job Details: 12/19/2019
WASHER MAYTAG MVWB865GW0 Arrived onsite for customer complaint of top load washer items stuck under agitator. Removed agitator and found base warped. Removed and replaced the agitator assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Lakeway, TX 78734
Luis
Job Details: 12/19/2019
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for ice issues. Found icemaker tray warped spilling water into ice bin,tested dispenser found motor not opening ice door found excessive mold on ice door diagnosed unit will need ice door,motor,icemaker and spring.
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to inspect cooktop damage. Upon further inspection, I found several scratches on the cooktop (photos). I removed and replaced the cooktop and tested the burners. Unit is operating as designed. No gas leaks detected during service, job completed. No one available to sign for receipt."
Near Round Rock, TX 78664
Dylan T.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED6400SW1 Arrived on site customer complaint was dryer would not start replace the main control board ran the unit everything else were great
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for a safety call. the washer filling with water and not stopping. Upon inspection found that the water does shut off but suspension rods are weak and allowing the tub to touch the floor while operating. Under the washer we found the capacitor dangling from it’s wires. Called safety hotline advised them of the situation. They then told us to continue with the repair. Ordering parts office to reschedule. ; ordrng 1 W10780045 (suspension) and 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec) and 1 WP353244 (pressure switch hose)
Near Georgetown, TX 78628
Lou
Job Details: 12/19/2019
RANGE WHIRLPOOL WVW7336JS0 "arrived on site to inspect venthood damage. Upon further inspection, I found a small dent on the top left side of the venthood. Contacted Techline and spoke to Joel and advised of my findings. Joel provided a file number 7726678644 and advised to let the to contact the Whirlpool customer service line and provide the file number and they would take it from there. I advised the customer of this info. Job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not draining. Installed new wire harness that was ordered and dishwasher tested good. No leaks detected. Complete
Near Austin, TX 78746
David
Job Details: 12/19/2019
COOKTOP JENN-AIR JGD3536BS00 Arrived on site to diagnose 2 burners having difficulty lighting or trying to light. Found electrodes were adjusted to the furthest back position and not creating a strong spark. Customer approved. Removed front center burner head and right burner head and adjusted electrodes / cleaned burner head with wire brush. On removal all 4 screw heads did sheer off. Hardware on this unit is rusted in. Advised customer that any other work we do will likely result in drill and extraction time to deal with rusted hardware. Was able to reassemble and unit functions without replacing screws. Customer is ok with that at this time and does not wish to order replacement parts as unit is functioning properly now.
Near Georgetown, TX 78628
Tyler B.
Job Details: 12/19/2019
DRYER LG DLEX2650W Arrived on site for drum replacement. Removed and replaced drum and tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 12/19/2019
OVEN IKEA IBS300DS01 "Arrived on site for “F1E1 error code” complaint. Inspected unit and found it to be sitting on top of microwave oven. Will need second man, due to installation issue. Both units are hardwired. Office to set return schedule, due to request for second man.; ordrng 1 TWOMANCALL (TWO MAN CALL)"
Near Round Rock, TX 78681
Andy
Job Details: 12/19/2019
FREEZER IKEA ISC21CNEDS00 Arrived on site for not cooling. Tested and inspected unit and found ice buildup on FC evaporator cover due to failed evaporator harness and control. Ordering parts. Office to schedule return trip as control is expart. Instructed customer to defrost unit 48 hours prior to service and how to properly do so. Customer signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10316760 (thermistor) and 1 W10687326 (motor-evap) and 1 W10861655 (harns-wire) and 1 W11035837 (cntrl-elec) and 1 WPW10495967 (heater)
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
REFRIGERATOR GE ZISS48DCASS "Arrived on job for freezer not freezing, upon inspection we found the the evap had a frost pattern but not build up, not freezing in freezer, upon inspection we found the compressor was not fully working,
Near Smithville, TX 78957
Cliff
Job Details: 12/18/2019
WASHER GE GTW330ASK4WW "Arrived on site to diagnose a washer that is leaking. Found drain pump leaking, and main control not communicating with water level switch. All 3 parts will need to be replaced to complete repairs. Office to research control and switch and set return appointment.; ordrng 1 RESEARCH (MAIN CONTROL) and 1 RESEARCH (WATER LEVEL SWITCH.)"
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no water coming In to unit. Test unit and found water line twisted not allowing water to come in. Secured water line test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78717
Tyler B.
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for unit door not contacting switches. Removed and replaced inner panel and tested good
Near Spicewood, TX 78669
Paul
Job Details: 12/18/2019
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not powering on. I found the tub full of water and the drain pump would run when plugged in but was not pumping the water out. I removed the water and replaced the pump. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78717
Tyler B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL EC3JHAXRL00 Arrived on site for unit with no ice. Found ice maker faulty cust bought from amazon.
Near Austin, TX 78701
David
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to install previously diagnosed parts. Installed new FC door. Tested function and all is working as designed. Call complete.
Near Austin, TX 78701
David
Job Details: 12/18/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to install previously diagnosed parts. Found new panel was damaged and had a noticeable large paint chip in it. Ordering new panel, W11310029. Will return when Panel comes in.; ordrng 1 W11310029 (panel)"
Near Austin, TX 78701
Wesley
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onnsite and replaced door. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the control needed was not the control sent with me today. Will return with all prescreened parts. Ordering hv control ; ordrng 1 W11035752 (CONTROL-ELEC)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/18/2019
RANGE WHIRLPOOL WFG505M0BS0 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested each burner and none ignited. I checked the valve switches and all were good. Checked the spark module and found it not functioning. I removed and replaced the spark module and tested all burners and all operated as designed. I tested the oven on Bake at 350 degrees and it operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78741
Leonardo
Job Details: 12/18/2019
RANGE WHIRLPOOL WFG525S0HV0 Arrived on site to test unit for front panel coming off glass. Will need to order new front panel W11247684. ordrng 1 W11247684 (FRONT PANEL )
Near Killeen, TX 76542
Arthur B.
Job Details: 12/18/2019
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived onsite to new door to French door refrigerator from prior visit. Removed and replaced LH RC door. Reassembled. Door now sits well to cabinet switch. Both water and ice work as designed. No other issues found. All water connections were dry at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 12/18/2019
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave interior light flashing. Verified warranty coverage the claims department (SC). Found customer is in middle of remodeling kitchen and had unit on counter. Performed diagnostics and tested door switches. Found top interlock intermittently making contact with switch. Removed both interlocks and switches and installed new. Tested operation. All tested good.
Near Austin, TX 78729
Tyler B.
Job Details: 12/18/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for unit leaving water on dishes. Ran diagnostics and tested dispenser and failed.removed dispenser and replaced and tested good