"Arrived onsite for dishwasher stopped working. On inspection there was. F10E4 error, diverter issue I gain access and he diverter was sized up. Start the unit in diagnostics mode and you could here the diverter making a bad noise. Ordering a pump W11460946. No water leaks detected during service.; ordrng 1 W11460946 (Pump assembly)"

Arrived onsite and found filter head Leaking. Customer suspects it froze and cracked. Nothing else freezing. Ordering filter head to repair. ; ordrng 1 W11346623 (Filter head)

"Arrived on site to test unit for damaged trim bottom trim piece, inspected and found failed rivets holding trim together, removed and found trim B is bent as well, replaced parts and tested, unit is now functioning as designed, job completed"

Arrived on site to test unit for broken broiler support. Replaced support test unit and unit test good job complete.

"Arrived on site to install parts ordered by previous tech. Installed new covers and tested, unit is now operating as designed. No parks where observed during service. Job completed."

Arrived onsite for a refrigerator with a ice container that is stuck in the door. Upon arrival I installed the container and found that the was some ice accumulated underneath the it I steamed all of the ice out and still was not able to get the ice container out I believe the motor shaft auger and auger has built up corrosion and effectively welcome them selves together. as I was attempting to remove the iceberg a crack in top plate that covers the auger motor development I am ordering it to be. And setting returns for 09/05/23. We may have to cut the ice container out of the door. ; ordrng 1 W11448633 (PLATE)

"Arrived onsite for a refrigerator that is not cooling. Upon arrival i found the unit unplugged. I Plugged the unit back in and it began running and I performed a amp test an found the unit pulling .9 amps when running, I gained access to the evaporator and monitored for a good frost pattern, one did not develop after 30mins of running, I am ordering the compressor,dye drier, and access valve. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 dyedrier (dye drier) and 1 accessvalve (access valve)"

"Arrived on site for ui issues. Tested unit,reset panel tested ui control unit working as designed."

Arrived on site for refrigerator not allowing fc door to trigger door switch. Upon arrival confirmed failure and found fc door needing to be raised and adjusted. Made adjustments to do and found switch being activated as designed. Call complete

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete

"Arrived onsite for previously diagnosed parts. Installed main control, encoder control and ui console. During test mode it was not agitate or spin. I got a F7E4 error basket not engaged. I replaced the actuator from truck stock to get the unit agitation and spin. Customer going to try unit out and let us know if there is any other issue."

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer bouncing around. I tested and found the suspension worn out. Replaced suspension and tested. Unit is now operating as designed. No leaks were observed during service. Job complete."

"Arrived on site to test unit for Tripping breaker, customer stated that dryer worked perfectly, they had a inspection and dryer breaker was not up to code, they replaced it to a AFCI and now as soon as you plug it in it trips, exposed terminals, disconnected L1, L2 and N, with just the ground connected the breaker is still tripping, called tech line to document, per tech line the breaker needs to be replaced SR#7737154085, advices customer to replace breaker and if this issue persists then replacing power cord will be the next step, called safety to document SR#7737107544, job complete"

Arrived onsite for unit not turning on. Disassembled to inspect motor and unit would start without drum or belt attached. Called tech line due to intermittency. Spoke to Derrick-SR#7737155781. Found that motor windings were out of range. Replaced motor and tested. Unit is functioning properly. Job complete

Arrived onsite for a cooktop with the flames staying the same size no matter where the knob is set. I found the cooktop had been converted to LP but the low flame adjustment on the valves were not set. I set the low flames on all the gas valves. The cooktop is working as designed. Call complete.

Arrived on site for SD code. Upon arrival ran diagnostics and got error code F0E2 oversuds. Cleared unit and ran normal cycle. Unit is operating as designed. Instructed customer on the proper amount of detergent to use and also instructed about using load n go feature. No leaks present at this time. Job complete

Arrived on site for washer needing previously diagnosed shield and screws. Upon arrival reconfirmed failure and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

"Arrived on site to test unit for loud grinding noise. Noise from failed gearcase. Recommend gearcase, slider, clutch, suspension and agitator. Scheduled for 08/29. ; ordrng 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"

Arrived on site to Test unit for center burner turning off when you go really slow from simmer to medium. Found flames turns off because of how slow customer is going from simmer to medium it doesnt allow the gas to ignite. Advised customer to push knob down when turning it from simmer to medium slow. Job complete.

"Arrived onsite for Dishwasher not cleaning the dishes. On inspection I was seeing that the spray arms were not moving. Pulled the lower arm out and it was clogged up, pulled the upper arm same thing. Replaced both arms and they are working correctly now. No water leaks detected during service."

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase. I found where the rotor housing had been rubbing the floor because the suspension is stretched out. I replaced the suspension. I tested the washer and it sounds normal and is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer was unresponsive after a wash. After testing I found a bad latch and control. Replaced both and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test left rear burner not igniting. Test unit and found bad igniter. Ordering new igniter office to reschedule ; ordrng 1 W11208293 (Ignitor)

"Arrived on site for refrigerator. Upon arrival found water wouD dispense properly without filter and with an older filter customer had on hand. Called te line and reported findings (Johnathan Sr#7737155912). Instructed customer to remove filter due to having water softener on home. Unit worked as designed with no leaks, call complete"

Sr#7737149288 arrived onsite and documented repeat normal button failure. Replaced control and console together. All else checks good. Unit is now operating as designed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer leaking. Customer also explained it was leaking during a towel wash and had a SD code present. I tested and found no leaks from anywhere. All seals looked good and hoses. I explained to the customer to make sure the glass area is always free from any hair or debris that can cause the door not to properly seal. No leaks where observed during service. Job completed."

Arrived onsite for a washer that has no power. I checked for power into and out of the line filter and found that the was a good 120va both in and out and found that;the control was dead. I checked the drain pump and found that it was not clogged. I found that none of the parts sent with me was correct I am ordering the correct parts and scheduling return 05/09/23; ordrng 1 W11550649 (CNTRL-ELEC) and 1 W11219530 (FILTER) and 1 W11458345 (PUMP-WATER)

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested and found the belt stretched out. Im ordering the belt and cam to fix the noises. Reschedule to return on 09/05/23. No leaks where observed during service. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site for not operating correctly. Upon arrival test unit and having some issues with control not responding. Am able to get into diagnostics. Got error codes F7-E5 shifter fault, F2-E1 stuck button. Replaced control W11608056. Test unit and actuator is not shifting cam. Replaced actuator W11481722 and test unit. Actuator is now operating. During agitation and spin test the basket only makes a slight rotation and then stops. Ran diagnostics again with newly installed control and now getting error code F7-E6 motor fault. Test capacitor and is within capacitance. Need to replace motor ordering motor; ordrng 1 W11497303 (Motor) and 1 W11665968 (Harness)"

Arrived on site for dishwasher not cleaning the dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found wash motor had failed and replaced it. Tested unit and found no leaks. Dishwasher is now working as designed. Call complete

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found temps at 60 in both compartments on arrival. Found all fans and compressor running but unit had a low side leak on rc evap coil and was loosing refrigerant and low sides of compressor were hot.Will need office to reschedule once availability of parts is known to due a sealed system repair.; ordrng 1 WPW10608485 (Fc evap coil) and 1 W10832994 (Compressor) and 1 W11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduled for four hrs)

Arrived on site and replaced previously diagnosed parts. Ran calibration cycle and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site for fridge being really loud at times . Ran fan and compressor and dampner tests . Couldnt duplicate sound .Found FZ door not setting and closing roughly , maybe causing ice periodically to build on fan . Ordering door brackets and slides . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket) and 2 W11658403 (Rails)s"

Arrived on site for oven cavity missing bottom. Installed new bottom which includes flame spreader. Unit is operating as designed. Job complete

"Was sent gas dryer front panel ,need electric dryer front . Reordering panel, high temp adhesive. Gas plug just in case sent wrong panel again . Spoke with DW. Call to set return and verify panel ; ordrng 1 279443 (Front panel) and 1 W10811916 (Plug) and 1 Hightempadhesivedryer"

Arrived onsite for a MW that is showing F4 E4. Code when in use in steam mode. Upon arrival I tested the unit in the steam mode and found that the code cam up. I replace the control and tested the unit and found unit operating as designed.

Arrived onsite and found unit operating with failed valve and slow trickle. Replaced valve and observed resumed normal operation. Unit is now operating as designed. Advised customer on findings.

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit on and quiet. Customer advised the unit gets very loud at times and they believe it to be the compressor. I placed the unit in diagnostics and tested the compressor and it was quiet. I pulled the unit out onto my floor protector and checked the compressor and it was showing .80amps. Checked all tubing and it was good and could not duplicate the issue. Put the unit back into place and when I opened the FC door, I found frost on the bottom of the ice bin and evap cover (photos). Customer noticed a small piece of ice/frost built up at the top of the FC door. I removed the ice bin and using my flashlight, I placed it inside the FC section and found a gap in the door gasket at the top right corner of the FC door at the center mullion (photo). I placed my flashlight at the bottom of the FC sections and closed the door to find a gap in the lower right corner of the door gasket at the center mullion. Also found the bottom mullion slightly bowed inward at the center mullion (photos). I contacted techline and spoke to Adrian and advised of the complaint and my findings. Adrian provided a text to my phone and I sent him the photos of the gaps. Adrian advised the file would be sent to Engineering for review and provided SR#7737151988. I advised my customer that someone from the manufacturer would contact them in approximately 3-5 business days with a resolution. No repairs made at this time and .No water leaks observed during service, job completed"

"Arrived on site to replace previously diagnosed FC ice maker, replaced and tested, ice maker completed diagnostics and filled with water, unit is now functioning as designed, no leaks detected job complete"

Arrived on site and replaced previously diagnosed console. Unit now working as designed. Job complete.

"Arrived on site to test unit for not filling, tested unit found water filling but wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator mullion not catching the pivot block. Upon further inspection, when I opened the left RC door, I found the mullion not making good contact with the pivot block. I attempted to adjust the mullion and had a piece of plastic break from the mullion. I removed and replaced the mullion and adjusted it and tested and unit is operating as designed. I recommended the customer have the cabinets adjusted in order for the unit to fit appropriately and be leveled properly. No water leaks observed during service, job completed."

Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 with no issues and found temps within range. Advised customer against use of hanging thermometers as stated in owners manual. Unit is working as designed. Job complete.

"Arrived on site for dishwasher not starting . Ran diagnostics 2Xs, began a normal wash cycle . No erro codes and unit ran both test cycles complete and passed . No issues found with unit . Could not duplicate any faults at this time . No water leaks detected at this time. Job complete"

Arrived onsite for a microwave thats not heating. I found the magnetron defective. I replaced the magnetron and tested the microwave. The microwave is working as designed. Call complete.

Arrived onsite for water level concern. Tested. No error codes. Good valve function. Calibrated unit. Tested with clothes. Found normal operation and tolerances.Advised customer on use and care and system design.

"Arrived on site to install previously diagnosed and ordered part. Due to the right rear element failure, I removed and replaced the element and tested. Unit is operating as designed. Job completed."

Arrived on site for washer starting and stopping in wash cycle . During diagnostics unit would run for couple minutes the stop . Unplugged vent and unit would run full diagnostics cycle . Unit will now run normal wash cycle as well . Ordering vent . No water leaks detected at this time. Call to set return ; ordrng 1 W11612315 (Vent) and 1 W11545539 (Gasket)

Arrived on site to test unit for cabinets getting hot when oven in use. Ran unit at 400 for 1hr and found highest temp outer panels got to is 130. Took temps of cabinet drawer face panels and found temps at 111. Per installation instructions cabinets need to have an allowable temp of 194. Documented with Techline and found unit working as designed. Left side temp where cabinet wrap is melting is 111 degrees when operating oven. Advised cabinets need to have allowable 2 from sides of range per installation instructions and needing to reach out to cabinet company to see what allow temp tolerances are. No leaks detected. Job complete. SR#7736001163

Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Inspected underneath unit and found cam gears worn. Replaced cam and actuator. Ran test and found no excessive noise issues. Job complete.

Arrived onsite for unit not cooling. Upon arrival unit was running and cooling properly. Several large gallons of water in the freezer were solid. Customer explained on 2 separate occasions it seemed like everything thawed out. Unit could potentially have an electronic issue or at worst case a compressor issue. Customer will monitor as unit is currently functioning. Job complete

1942. Arrived onsite for unit not cooling and frosting over in freezer section. On arrival unit was thawed. Disassembled and inspected. Found brown heater wire disconnected. Secured wire and tested. Unit is now going thru defrost cycle. Unit is functioning properly. Job complete.

Arrived on site and replaced shift actuator and lower harness per Techline. Completed a diagnostic cycle with no issues. Ran quick wash and verified unit going through cycles as designed. No leaks detected. Job complete.

Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not operating. Ram cycle and unit fills. Confirmed motor is not operating. Need to replace sump and motor. Office to reschedule ; saved tckt

Arrived on site to install previously ordered parts. Removed old slides. Drilled out rivets and attached brackets with new rivets onto new slides. Test unit and door is sliding and pulling in correctly. Job complete

Arrived onsite for a wall oven with a damaged outer door. I verified the damage and changed the outer door. Call complete. Use Authorization # J1824H0APL1.

Arrived onsite and found the tub ring failing diners pulling apart. Replaced the tub ring. Unit is now operating as designed. all checks good.

"Arrived on site for washer making noise ,vibrating and walking around . Found no QR code on basket and examined holes . Most hole will not pass light . Ordering basket ,. No water leaks detected at this time. Call to set return ; ordrng 1 W11172199 (Basket)"

"Arrived on site for washer not starting . Ran diagnostics ,no error codes . Went over with customer how to start unit and the washers normal. Behavior and steps it goes thru. Also instructed on proper loading . No water leaks detected at this time . Job complete"

Arrived on site to test unit for leaking. Found all water connections were secure. Ran diagnostics and found no error codes. Unit completed diagnostics with no issues. However did find excessive suds in sump when diagnostics was completed. Customer stated she is filling the dispenser with liquid detergent. Unit is supplied soft rain water. Advised customer on use of less soap. No leaks detected. Job complete.

"Arrived on site. Per service pointer had drain pan replaced,secured thermistor to correct location on suction line,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws,changed defrost setting to basicAUTHO S16360"

"Arrived on site to preform sealed system repair, replaced compressor, access valve and dye drier, vacuum system for 30 minutes, vacuum held good for 10, charged system with 47g of R600 refrigerant, powered on unit, evaporator started to develop good frost pattern, advised customer to monitor for next 24 hours to ensure proper cooling, at this time job complete"

Arrived on site to install previously ordered part. Replaced valve drawer assembly. Could not test unit. Unit is stored in warehouse behind sales floor. Job complete

"Arrived on site to diagnose no drain washer. Tested unit and found it is draining, but has overflow and stuck key errors saved. Replaced control to resolve both issues. Tested unit and contlfirmed proper operation. Repair completed."

"Arrived onsite for unit not cooling properly after previous repair. Upon arrival inspected unit. Found both sections cool, but not ideal. Removed compressor compartment cover of inspection. Found no signs of dye and compressor running at 1 amp. Disassembled freezer compartment and found evaporator cover not secured properly causing change in air flow and frost to build on upper portion of evaporator constricting air flow. The rest of the evaporator has good fros pattern. Sent pics to service team. Thawed buildup and Secured evaporator cover and tested. Unit seems to be cooling properly job completed"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested it. The new icemaker wouldnt go thru a harvest cycle. I found no voltage on L1 at the icemaker. I found the black jumper at the FC molex not snapped in the molex block correctly and corrected it. I tested the icemaker and it is working as designed now. Call complete.

Arrived onsite for unit not powering on. Found internal drum light is on. Tested and found timer shaft is seized and caused knob to fracture internally. Unit will need timer and knob replaced to correct the issue . Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)

Arrived on site for no heat dryer . Unit is tumbling but not heating . Found cutoff and heater failed . Replaced both . Unit is heating properly . Clean a lot of lint out of unit . Recommended customer clean vents . Job complete

Arrived on site to diagnose noisy dryer. Found unit number incorrect. Checked unit in 3402 and found no issues with this unit. Unit ran fine. Advised maintenance to follow up with correct unit.

Arrived onsite for element out of position. Upon arrival inspected unit. Found element zip tied to upper rack from factory. Positioned element correctly and tested. Unit is operating as designed. Recommend customer leave on for 30 minutes to burn off shipping oils. Job complete

Arrived onsite for cooktop burner has no simmer flame. On inspection found that the medium setting is the same as the simmer setting. I adjusted all the burners to have a simmering flame. No gas leaks detected during service.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. I installed parts ordered by previous tech. Tested and found that the lower door seal and tub gasket will need to be replaced together. Im ordering parts and reschedule to return on 08/25/23. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Tub gasket)"

"Arrived on site for dryer not heating. Upon arrival verified unit had stable and proper voltage. Found no errors I. Diagnostics. Found cutoff fuse blown. Element coil wasnt grounded or broken and ohmed and 9.6ohms. Found home exhaust vent had a clog and needs a thorough vent cleaning. Replaced cutoff kit and explained to customer not to use dryer until clog was removed from exhaust vent in walls to help prevent further breaks on dryer and any fire hazards from lack of air flow, call complete"

"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts and tested, unit is now running as designed job complete"

"Arrived on site for vent hood lights falling out. On inspection found that the tabs that hold the lights up are flattened out due to heat from the cooktop. Called WP tech line to report what I found, they do not see this issue on other units. Ordering new lightsSr7737134153; ordrng 1 W11321564 (36in vent lights) and 1 W11321563 (30in light)"

Arrived onsite for previously diagnosed parts. Installed the new orifice for the customer. The flame is little large the the right side front burne. Customer is going to see if it works the way she wants it to. She will call if the flame is to big. No gas leaks detected during service.

"Arrived on site to test unit for drain pump running all the time, tested unit found control acting erratic, replaced control and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to replace console. Called Techline and let Techline they wanted me to replace console. Test unit and unit test good job compete. Sr#7737139026

Arrived on site for dryer not heating correctly. Upon arrival confirmed failure. Disassembled u it and found thermistor had broken and exhaust fan was clogged with lint. Replaced thermistor and cleared lint. Found unit working as designed. Call complete

"Arrived onsite for a washer that is not going into wash cycle. Upon inspection I found that the lid lock functioned as designed. Upon further inspection I found that the gearcase was leaking and there was some rust forming on the shaft I am ordering the gearcase, slid, and valve to replace and complete call on 08/28/23 and will return with parts sent with me on this trip ; ordrng 1 W10734521 (SLIDER) and 1 W11393685 (GEARCASE) and 1 W11165546 (VALVE)"

Arrived on site to test unit for acting erratic and not completing wash cycles. Found in diagnostics no model and serial number present/saved. Customer stated unit has already been approved for replacement. Called Techline and verified unit is being replaced. No leaks detected. Job complete. SR#7737141012

Arrived on site for cooktop needing previously diagnosed regulator valve. Upon arrival reconfirmed failure but found after installing valve the pressure through regulator was still to low. Customer didnt want to continue with repairs due to failing regulator. Removed defective regulator. Call complete

Arrived on site for dishwasher leaking . Ran diagnostics and found white hose spraying due to small crack . Ordering drain hose .8/28 . ; ordrng 1 W11551233 (Hose drain)

"Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I performed a temp test and found that fc getting to 27*. I then gained access to the evaporator and found that it had a full frost pattern. I noticed that the fan was not running when I pushed the door switch in I replaced the fan motor, harness, thermistor and tested the heater and found it good I then tested the unit and found that the unit is not moving the cold air which will now allow the unit to cool like it should."

Arrived onsite for broken light switch. Replaced the light switch. Unit is now operating as designed. All ch3cks good. Advised customer on repair.

Arrived on site to test unit for unit not working. Test unit and found unit not washing or draining. Replaced sump and motor test unit and unit test good job complete.

Arrived on site and replaced burner elements. Unit working as designed. Job complete.

"Arrived onsite for unit intermittently restarting. Customer stated time clears, screen turns black, then white then resumes functionally. Ran diagnostics and found no stored error codes. Called tech line for assistance. Spoke to Derrick- SR 7737138895. Tech messaged engineers and recommended replacing UI. Ordering stainless console. Office to reschedule ; ordrng 1 W11600370 (Console)"

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new filter bracket. And tested the unit and found unit operating as designed

"Arrived onsite for a wall oven that is smoking when in use. The customer stated the door gasket is loose and smoke comes out around the door. I explained to the customer that the unit will smoke some after it is first turned on and to check the owners manual for break in procedures. I did find the door gasket not clipped in correctly in the spots, one spot on each side and one at the bottom. I clipped the gasket in place and tested the oven. All is working as designed. Call complete."

"Arrived on site site for refrigerator, inspected unit and work area. Customers complaint is RC still building up ice. Retrieved temps in FC 19?. Spoke to CS and he recommended to replace the UI under our cost. I replaced the ui and informed the customer too defrost refrigerator. I also informed the customer if it continues to do the same sealed system would be suggested next. No leaks where observed during service. Job completed."

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival confirmed failure and installed part. Found door gasket sealing as designed call complete

Arrived on site to replaced broken blower wheel causing dryer noise. Replaced blower wheel and tested. Verified noise gone. Repair completed.

Arrived on site for not drying correctly. Upon arrival ran diagnostics and got error code F4-E3 restricted airflow. Ran vent test and test failed. Customer will have vent cleaned and call back if issues continue. Job complete

Arrived on site for dryer with broken knob and not starting. Upon arrival found metal clip and knob cracked. Replaced knob and tested unit. Found dryer working as designed. Call complete

"Arrived onsite for freezer with ice. On Inspection found the Bottom of the fc had sheet of ice. Pulled the drawers and shelf and found the drain hole frozen over. I pulled the evap cover and there was no icing on the evap. I steamed the drain open and it started to drain once the ice was cleared. Tested the heating element in it was 22 ohms. Tested bi metal and it was 18 ohms, it should be 45 ohms. Replaced bi metal. No water leaks detected during service."

"Arrived onsite for rc door gaskets were torn. I replaced both RC gasket, did not see any issues with fc gasket. No water leaks detected during service."

Arrived onsite for oven not holding time. On inspection found the clock was 4 hrs off. Ask the customer if it was connected to the internet. He said at 1 time it was. I found that it was not connected anymore. Connect it to the internet and will download the new IOS to the UI. Customer will call if software updates fix the issue. Ordering the ui in case the upgrade doesnt fix the problem.; ordrng 1 W11600370 (Ui)

Arrived on site for washer making grinding noise . Found nut on cam had started to come off causing cam not engaging properly . Replaced cam and belt . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete