Near Round Rock, TX 78664
Tommy
Job Details: 09/11/2020
DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."
Near Austin, TX 78758
Matthew
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"
Near Austin, TX 78705
Robert
Job Details: 09/11/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker is leaking water. Replaced ice maker and new tested good. Complete
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
MICROWAVE GE PVM9215SK2SS Arrived on site and replaced control board and steam sensor recommended on previous visit. After replacement heated a cup of water on “tea” setting and it still gives a service needed error code.
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DRYER ELECTROLUX EWMED65HTS0 "Arrived on site to test unit for error code e64(heating element failure). Found bad element. Replaced element. Tested unit, unit works good. Cutoff and thermal fuse tested good. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site it to inspect microwave light burning out and unit not heating. Upon further inspection, customer advised that they had been replacing the venthood light several times and it continues to burn out. I found that the light bulb was the incorrect bulb. Customer ordered the correct bulb online. Also, they advised that the unit heats intermittently. I removed the unit from the wall and found that the damper was restricted by the vent sealing tape and the switches were bad. I removed and replaced both interlocks and when re-installing the vent cover, I made sure the damper was able to open and close. Once I had the unit back in its place, I retested the unit and it operated as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling in fridge section, upon inspection found the defrost error in fridge evap, the fan and thermistor are new, replaced UI panel and forced defrost through diagnostic.
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site and inspected range touchscreen issues.Customer advised the unit will respond some days and won’t on other days.I accessed diagnostics and found F6E0 User Interface errors approximately 8 times.Ordering UI console and main control (psp).Office to reschedule the customer ; ordrng 1 W10854344 (CONSOLE STAINLESS) and 1 W10868153 (CONTROL ELECTRIC POWERMAX )
Near Meadowlakes, TX 78654
James
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found ice maker leaking from ice mold.Installed new ice maker and tested operation. Ice maker no longer leaking.
Near Bastrop, TX 78602
Scott
Job Details: 09/11/2020
OVEN WHIRLPOOL WFG320M0BS2 "Arrived on site for oven not heating . Igniter is getting correct voltage and proper amps . Gas valve has failed . , ordering igniter just Incase . No gas leaks detected . Please call to set return ; ordrng 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
Near Austin, TX 78727
David S
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for water dripping in the fridge. I inspected the unit and work area. I gained access to the evaporator and found the drain tube clogged. I put the unit into diagnostics and tested the heater, the heater came on. I replaced the heat probe, and steamed out the drain tube. I poured water down the drain tube to ensure proper water flow. Job complete no water leaks detected."
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is constantly dripping water into tub. Found water valve seeping. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78727
David S
Job Details: 09/11/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer leaking oil. I inspected the unit and work area. I found the gear case leaking oil. I gained access to the gear case and replaced new. I ran the unit through a calibration cycle, and a diagnostics cycle. Unit operated as designed. No water leaks detected"
Near Georgetown, TX 78633
Tyler
Job Details: 09/11/2020
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for cooktop that would not spark two different burners. Upon further inspection I found that the cooktop had a short in the back right burner sparker and it was causing a misfire on both the front and back sparklers on the right side. I made the necessary repairs and retest the unit all the burners are not lighting as designed unit is working wonderfully call complete.
Near Austin, TX 78727
David S
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not working. I inspected the unit and work area. They had moved the range into a vacant apartment. I tested the units operation and found everything working as designed. I gained access to the junction and control to ensure all connections area seated properly. I found L2 at the junction lose and not seated properly. I seared the connection properly. Unit is operating as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water during operation. During testing found that the washer starts to leak during the rinse and spin cycle. Found the leak coming from the upper part of the tub. Will need to replace tub and basket assembly. Ordering parts and office to schedule. Will need 2hrs 2man for repair. ; ordrng 1 W10371566 (tub) and 1 W11035747 (gearcase) and 1 W11043544 (ring-tub) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
Near Austin, TX 78721
Jacob
Job Details: 09/11/2020
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for light inside not turning off. Tested unit. Found that door switches are bad.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)
Near Round Rock, TX 78681
David S
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked on the left. I inspected the unit and work area. I found both the left and right side lid cracked. I called techline and spoke to Adrian. I advised Adrian of the situation, I got sr#7728774724, he advised replacing the door lid and speaking to the customer about not letting the lid slam back on its own power as that will cause the lid to crack. I replaced the lid, and tested the units operation. All tested good. No water leaks detected."
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS30FXSS1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Took one picture of control board.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."
Near Bertram, TX 78605
James
Job Details: 09/11/2020
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found right front burner has very large flame. Inspected orifices and found outer orifice is a 105 and should be an 80. Also found center power burner had 97 and is supposed to have 105. Installed correct orifices into correct locations and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Al
Job Details: 09/11/2020
DRYER KENMORE 110.686227
Near Austin, TX 78717
Tommy
Job Details: 09/11/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for damaged control panel. Upon arrival got keys at office. Removed unit from wall unplugged. Replaced control panel. Tested unit tested good. Returned keys to office. Job Completed
Near Granite Shoals, TX 78654
James
Job Details: 09/11/2020
OVEN JENN-AIR JJW2830DP01 Arrived on site and tested operation. Found power button on ui not responding. Ran diagnostics and found f2e1 error and unit will not allow cycle selection due to power failure. Parts covered by manufacturer.
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KUDS30FXSS5 "Arrived on site for dishwasher sparking. When I arrived the customer had already purchased a new unit. The only unit was in the back yard. I found the control, wiring harness, outer door panel and insulation all burnt. It looks like the pilot relay shorted out and tried to ground it self to the out panel.
Near Georgetown, TX 78633
Tyler
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for dishwasher pausing half way through cycle. Upon arrival I found that during diagnostics there were no error codes or indicators of hardware or software failures. After checking the door latch I found it was latching fine but that the door it’s self was warped and bent
Near Austin, TX 78722
Jacob
Job Details: 09/11/2020
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise. Replaced feet to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KUIX505ESS1 "Arrived on site for ice issue. Ran diagnostics sensor in pump not sending power to valve,ran normal cycle,no water flow with filter installed,removed filter slow water flow. Diagnosed unit will need pump,water valve,filter and cleaner. Replaced pump,valve and filter,cleaned ice bin,ran diagnostics all test passed,added cleaner ran unit through a clean cycle.
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed parts. Due to the control/console failures and per techline recommendations, I removed and replaced he main ACU and the console and tested. Unit is operating as designed. I provided the customer with SAID# to be able to connect to WiFi. Job completed."
Near Pflugerville, TX 78660
David S
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrive on site for ice maker not making ice. I inspected the unit and work area. I found the freezer temp at 0 degrees. I checked the ice level sensor and it passed. I checked the thermistor sensor and it passed. The unit harvested dropped ice, and filled with water, when I ran those cycles. I found the unit on an extension cord shared with a cold water dispenser. I inspected the coils and found them clear. I replaced the ice maker. I spoke to the customer about plugging the water dispenser into its own outlet. I removed the water dispenser and extension cord, and plugged the fridge directly into the outlet. Unit is operating as designed. No water leaks detected."
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onsite for dishwasher making clicking or grinding noise and not washing. Upon inspection I found a stored error code of F6E4 indicating a failed motor or sump. I let the diagnostics test advance to the wash cycle and I could hear the sump humming but not pushing water. The unit will need a new sump and motor assembly for repair. I quoted the customer 500.97+ tax for svc fee parts and labor. Ordering sump and motor assembly (W10805015). ; ordrng 1 W10805015 (pump&motor)
Near Austin, TX 78727
David Z
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install new thermistor and Ui to resolve RC temp issues. Installed new parts and left temps at default. Unit kicked on and is cooling as designed. Call complete.
Near Paige, TX 78659
Andy
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator door gasket issues. Tested and inspected unit and found failed door and gasket. Will need to replace RC door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10912374 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Austin, TX 78717
David Z
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site To diagnose a dishwasher with a door falling down. On arrival customer informed me the door had lost some tension and sometimes dropped down. I found the friction pad on the ride side had broken off and there was no pad. Replaced right side friction pad. Customer retested and door is working as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF760SADB0 Arrived on site and inspected dishwasher not draining.Disassembled and found the hose to the drain pump was defective.Removed and replaced it.All water lines were dry at the time of service.Job complete
Near Taylor, TX 76574
Andy
Job Details: 09/11/2020
DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of door falling down, found rope link broken, replaced link, unit tested good"
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the to repair build in microwave. Found that I am missing one of switches to complete the repair. I have the package but it’s empty no switch inside. Reordered switch and office to schedule ; ordrng 1 W10278024 (switch)
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
RANGE WHIRLPOOL SF315PEPB2 Arrived on site to diagnose a range that is reducing gas odor and has a burner that is not igniting. Found pans blocking gas flow through oven burner and igniter mounting collar missing. Made new collar for igniter and advised homeowner on findings in broiler drawer compartment. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service.
Near Austin, TX 78759
David Z
Job Details: 09/11/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose washer that won’t let you change any settings after lightning strike. Unit powers on, but we can’t get any further. Was able to get into diag mode after a power cycle and found F2E1 error for stuck key. Unit needs a new console to start, and possibly control.Ordered console and set return visit
Near Austin, TX 78728
Matthew
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer lid locked. Upon inspection found clothing caught in lid lock and jammed. Manually disengaged lid lock pulled out clothing and freed lock. Instructed customer to make sure clothing is not obstructing lid or lock prior or closing lid. Tested lid lock again, locked and unlocked as designed. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is good and that the fill tube is frozen solid not allowing water to enter the ice maker. Had to climb on top of refrigerator and hop to the back because there was no room to pull refrigerator out. Took ice maker water line out and de thawed fill tube and reinstalled fill tube and ice maker tested good and filled with water. C
Near Georgetown, TX 78628
Al
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and inspected wall oven not able to select feature F1E0 error code.Found the customers in the residence were renters and contacted the landlord/ owner who lives in California.Unit error is determined to be a control function error which will require the main control to be replaced.Part was ordered and is still on the way.Needs more workWill require W10741603 to complete the repair ; O-emld tckt
Near Manor, TX 78653
Matthew
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived onsite for freezer frosting over. Freezer door was left open due to obstruction. Ice and frost has been removed from liner and rails.job complete.
Near Austin, TX 78723
Jacob
Job Details: 09/11/2020
RANGE JENN-AIR JDRP536HL00 Arrived onsite to replace parts ordered by previous tech. Upon trying to service unit. Found that frame was bent near the hinges and frame had gaps near the hinges. Called Techline to report findings. No issues at this time. Job complete
Near Coupland, TX 78615
Andy
Job Details: 09/11/2020
OVEN GE JB755SJ4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 arrived on site to test unit for no power. Unit is receiving proper voltage. Found tranformer is hot to the touch. Will bring all parts along with transformer and water level sensor on return visit for precautionary measures. Left all connections disconnected. ; ordrng 1 WP2310139 (transformr) and 1 WPW10548509 (sensor)
Near Austin, TX 78736
Leonardo
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFM404KBS0 Arrived on site to test unit for damaged inner door. Found inner door cracked. Replaced inner door test unit and unit test good job complete.
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
OVEN KITCHENAID KEMS307GBL0 "Arrived on site to test unit for temperature dropping and noise complaints, could not duplicate issues during service call. Sent video to KB/AHS. Homeowner is using foil and covering racks completely blocking all heat movement and airflow throughout oven. Took pictures sent to KB/AHS, oven is very old and plastic surfaces are brittle, any attempt at repair will likely break them while moving control panel and mounting points
Near Granger, TX 76530
Cliff
Job Details: 09/11/2020
DISHWASHER MAYTAG MDB4949SDM0 Arrived on site to diagnose a dishwasher that is not turning on. Tested unit and found power to control but no response. Replace control and found no change indicating failed panel.
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to inspect refrigerator ice dispenser door not closing. Upon further inspection, customer advised the ice door doesn’t close all the way and ice melts and drips water. I tested the ice dispenser and the ice door never opened. I removed and replaced the ice door motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/11/2020
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site and tested operation. Found no operation from display. Tested voltage and found proper voltage to display. When installing new display I found the ribbon cable has wrong connectors for board and original cable could not be used. Part will have to be researched to find correct part number. Picture attached to file with connector differences.
Near Austin, TX 78724
Luis
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived on site for no ice. Diagnosed broken fill cup on icemaker,installed a new icemaker,ran harvest test passed. Customer will need to thaw ice bucket and reinstall ice bucket."
Near Austin, TX 78746
Kevin
Job Details: 09/11/2020
DRYER MAYTAG MEDC215EW1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Found bad cutoff and thermal fuse. Replaced cutoff and thermal fuse. Heating element tested good. Unit is working good. Informed customer unit is not receiving proper ventilation. Ventilation leading to exterior is clogged. Ventilation will need to be corrected before using unit to prevent damage. Took one picture of air flow tester. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived for unit not cleaning clothes. Tested unit in diagnostic. Got F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Unit test good. No error codes came back. Also tried to tell customer about drain pipe not being placed properly can cause water to drain from the unit. Called Techline to report findings. Techline agreed with the findings. Got SR#7728780010. No issues at this time. Job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that would not dispense ice properly. Upon arrival I spoke with the customer to get further details on the issue with the refrigerator and customer stated that the fridge would cause the dispenser side door to pop open every time you try to get ice. I found this is because the mounting bracket that locks the ice bin in place is broken inside the fresh food compartment.i called whirlpool tech line and spoke with TJ sr#: 7728775229.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet fill tube leaking, I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks at the end of service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to diagnose a washing machine that as unusual odors. Inspected unit and found no unusual issues or clothes trapped between basket and tub. Informed homeowner on findings and advised possible ways to correct odor issue, including frequency of use and bleach. No leaks were found at time of service."
Near Leander, TX 78641
Lou
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the console and techline recommendations I removed and replaced the console and tested the unit on Bake at 400 degrees per recommendations of techline. Unit tested good and showed an average of 401 degrees. Job completed.
Near Austin, TX 78703
Robert
Job Details: 09/11/2020
MICROWAVE KITCHENAID KEMS378SSS00 Arrived on job for complaints of food stuck between door. Separate door so glass can be cleaned and then put back together.
Near Austin, TX 78759
David Z
Job Details: 09/11/2020
REFRIGERATOR JENN-AIR JFX2597AEM2 "Arrived on site to diagnose refrigerator with no ice production after water main break. Ran unit and attempted to jump icemaker to test. Icemaker is not responding and is frozen mid cycle. Recommend new icemaker. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site to diagnose a refrigerator with a door that is swinging open when released. Tested unit and found unit is working as designed and explained door closer function to homeowner. No further repairs are needed and no leaks were found at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not heating in Bake mode and the oven light not working, I removed and replaced the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78731
Kevin
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDTM354ESS1 Arrived on site and attempted to uninstall dishwasher to replace tub. Dishwasher will only move forward 6 inches and stops. Unattached water line and drain hose and it still will not move forward.Flooring in kitchen is old soft linoleum and will tear very easily under force. Dishwasher cannot be removed to complete repair.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for broken support and no ice or water, found filter cracked and broken, support was broken as well, ordering frame and filter. Autho required. Office to reschedule ; ordrng 1 240350702 (SUPPORT) and 1 AUTHO (AUTHO) and 1 WF3CB (FILTER )"
Near Austin, TX 78745
Leonardo
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Replaced vent test unit and unit test good job complete no leaks present at this time
Near Austin, TX 78759
David Z
Job Details: 09/11/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on site to diagnose dryer throwing F1 error. Performed diagnostic and troubleshooting per tech sheet. Tried reset and it did not make a difference. Replaced ACU and retested. Error is now gone and unit is working as designed. Call complete.
Near Austin, TX 78717
Jimmy J.
Job Details: 09/11/2020
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site for a oven to replace a door being supplied by the customer. I found the inner microwave door shattered. The customer had already removed the door but broke the linkage assembly on the right side. Will need to replace the door linkage parts to complete the job. ; ordrng 1 461967750494 (support) and 1 W11214480 (arm) and 1 WPW10128850 (arm)
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the gasket and found that the control I was sent with was packaged wrong and is not correct in the parts layout either. I spoke with SR and got the right part figured out. Ordering control (W11261167) . ; ordrng 1 W11261167 (cntrl-elec)
Near Austin, TX 78744
Leonardo
Job Details: 09/11/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for right front burner not igniting test unit and found ignitor weak. Replaced burner head test unit and unit test good job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door for refrigerator. Installed new door and found lower hinge receiver formed over from factory. Re-ordering door and ordering lower hinge in case needed. ; ordrng 1 LW11026425 (DOOR) and 1 W11093938 (HINGE)
Near Waco, TX 76708
Jonathan M
Job Details: 09/11/2020
DRYER MAYTAG MED8630HC1 "Arrived on site for a dryer that’s making a knocking sound. Inspected unit and work area. Please turn it in a normal cycle and unit ran as designed with no abnormal sounds. Customer advised that the unit was making a door knocking sound up until a few days ago and even still, there is some rattling going on that they want to make sure is not abnormal. Found cabinet rattling during use which appeared to be due to the unit being on tile that sits on concrete. I advise the customer that with such a hard floor, the unit rattling would be amplified. Placed sound pads on inside cabinet walls to help with rattling sound and unit is working as designed. Call complete."
Near Robinson, TX 76706
Jonathan M
Job Details: 09/11/2020
DRYER MAYTAG PYE2300AYW Arrived on site for a dryer that was rattling as it was drying. Inspected unit and work area. Spun basket by hand and found the rattling sound immediately. Removed front cover and tested unit. Found blower wheel completely stripped inside causing the unit to rattle. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78723
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics thermistor and bimetal passed,ran defrost cycle heater powered on and started defrosting. Replaced the main control,changed defrost setting to basic"
Near Austin, TX 78750
Luis
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Checked fresh food compartment no traces of dye,removed compressor cover found dye at weld joint on filter drier,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Salado, TX 76571
Tyler
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a clicking noise. Upon arrival away ran a diagnostic test to verify whether or not the sound was coming from the condenser fan evaporator fan or compressor and all the test came back negative indicating that they were no issues with those three components. I also visually inspected all three parts to see if anything was obstructing are blocking the path of the fans are compressor and there was nothing in the way such as ice or debris. I did notice however that the flooring underneath the entire unit that protects the compressor from the floor of the house was rubbing up against the condenser coil’s underneath the unit causing a vibration of clicking noise to occur anytime the compressor kicked on. I was able to re-level the refrigerator by adjusting the fee to take the weight of the compressor and condenser coil’s off of that bottom plate and the unit is no longer making any sort of clicking or a vibrational no
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of dishwasher smoking and power loss, found control failed, I replaced control, unit tested good.
Near Austin, TX 78723
Luis
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,diagnosed a defective defrost thermistor,will need to order harness assembly.; ordrng 1 W10837236 (HARNESS)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/11/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washplate spinning on its own as opposed to spinning all together as designed. Found wash plate stripped and loose. Installed new wash plate and tested in diagnosis. All tested good. Washer operating as designed. No leaks were present at the time of service. All complete.
Near Austin, TX 78734
Brandon
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL JFC2089HEP "Arrived on site to replace failed filter head, after replacing, unit tested good.
Near Bastrop, TX 78602
Andy
Job Details: 09/11/2020
WASHER MAYTAG MHW3505FW1 Arrived on site to install previously diagnosed drain pump and latch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 09/11/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of unit taking long time to dry and top hot to the touch, found error codes F6e3 f4e3 f4e4 f2e1 in diagnostic mode, I tested unit without vent hooked up, tested good, cleared error codes, I could not duplicate issue.
Near Spring Branch, TX 78070
Richard
Job Details: 09/11/2020
FREEZER FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer door not closing properly. Replaced outer panel and freezer gasket. And door is closing properly. Complete
Near China Spring, TX 76633
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for a washer that’s not loading soap into the washer from the logo. Inspected unit and work area. Testing unit in a normal cycle and found soap inside the unit when it was running. Soaps in very light and customer advised that she hadn’t replaced the detergent in the unit in over six months. I called Techline and spoke to Andrew SR# 7728777380. He had me run through test number 10 for the detergent pump and we found a pump not coming on. Remove the front panel and found a connector from the control to the pump not connected due to a loose terminal. Adjusted terminal to form a better fitting And reconnected connectors together and tested unit. Unit is running as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 09/11/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace parts. Replaced latch to unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer not spinning clothes out properly.Customer was running a load of towels when I arrived and advised the unit makes a jumping noise when in spin mode.I confirmed the unit will need a gearcase and washplate.Will return with previously ordered parts.Gearcase is a psp delayed part.Office to reschedule the appointment when part is available.Needs more work ; ordrng 1 W10902814 (WASH PLATE) and 1 W11035751 (GEARCASE )
Near Waco, TX 76710
Jonathan M
Job Details: 09/11/2020
DRYER WHIRLPOOL WED7990XG0 "Arrived on site for a dryer that will not close properly. Inspected unit and work area. Found door hinge assembly completely broken and cracked not allowing the door to close properly. I called tech line and spoke to Sterling SR# 7728779384. Office will need to contact extended warranty for further steps. ; ordrng 1 W10285801 (DOOR HINGE ASSEMBLY )"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not keeping time. Replaced console and oven tested good. Complete
Near Moody, TX 76557
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for a washing machine that’s flashing an F 24 code. Inspected unit and work area. Unit is installed in an RV in a very tight closet. Door was locked and was trying to drain once and it was turned on.
Near Waco, TX 76708
Jonathan M
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for a washing machine that had no power and the lid was locked shut. Inspected unit and work area. Tested voltage going to the control and found proper voltage but control light not coming on. Tested voltage going to the consul and found no voltage. Advise customer that he would definitely need a new control but I was unaware of whether the consul was working properly or not until we put a new control in it. ; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/11/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found right side of door not closing evenly to unit. Attempted to adjust inner and outer door but the door is still out of square. Unit will need inner door and hinges replaced. ;
Near Georgetown, TX 78626
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site for fridge that would not dispense ice or water. Upon further inspection of the unit I found that the door just need a realignment and it was not activating the door switch to regular letting the fridge door no that was shut so the water dispenser could be activated. I also found a D dispenser flap door inside the freezer door was not ceiling all the way allowing hot air to get up in the freezer and melt the ice we will need to order a new dispenser assembly and office to reschedule due to parts being out of stock; ordrng 1 W11423782 (DISPENSER )
Near Austin, TX 78701
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for low flames on range, tested unit, unit works correctly, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site today no say refrigerator that is building moisture on the upper portion of the freezer gasket. Found condensation moisture forming between door and gasket and not on magnetic side of gasket. Found insulation hollow and freezer door. Freezer door will need to be replaced to correct issue. Office will need to set return appointment due to part availability.; ordrng 1 LW10547320 (dor-fip ss)
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Found right oven cutting off and on when heating. Tested switches and found door not depressing switch properly. Fully opened door and found hinges have failed as the door opens past 90 degrees. Unit will need new hinges to repair. . ; ordrng 1 W10782123 (hinge-door LFT ) and 1 WPW10269201 (hinge-door RT )