Arrived onsite for range not functioning at all. Upon arrival found display not functioning. Heating not functioning. Inspected unit and found failed wiring harness. Replaced harness. Tested cooktop and bake function. Unit is functioning properly. Job complete

"Arrived onsite for microwave not ventilating properly. Upon arrival inspected unit. Customer believed was not ventilating . Tested unit and found fan is functioning as designed. Tested all three speeds and vent was present in each. Documented with tech line, provided SR#7733459882. Found that the main burners on the range were not directly under the hood vent. The layout was not sufficient for ventilation. Unit is functioning as designed."

Arrived onsite to replace previously diagnosed parts. Upon arrival while replacing the console found part not complete. Need to order UI (electronic portion). Office to confirm on delivery. Spoke to routing and Wednesday is the soonest we can return. Office to schedule; ordrng 1 W11478519 (UI)

Arrived onsite for microwave damaged skin. Upon arrival found customers complaint was due to right side bowing out. Found unit to be in line with Service pointer W11607452. Per notes documented with tech line sending pics and videos. Need to follow service pointer. Screw part number not found. Getting with SR for parts research. Office to reschedule ; ordrng 1 Partsresearch (Parts research)

"Arrived onsite for unit not heating. Upon arrival tested unit. Found unit powering on and tumbling but no heat. Tested components; fuse, high limit, thermostat and all seemed no be testing correctly not under load. Called SW for assistance. Ran checks and recommended replacing Cpu / ccu, and coils set. Also ordering igniter. No parts breakdown available for unit. Contacted SR and will do parts research. Office to reschedule"

Arrived onsite for ice maker over producing ice. Upon arrival found ice bucket overflowing with ice. Shut off area not functioning properly. Replaced ice maker assembly. Tested and unit is functioning properly. Job complete

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cavity TCO due to prior liquid incursion and tested. I could not recreate the issue and tested over 30 times with several minutes to 10-20 seconds per test. I verified cabinet and door adjustment and the unit worked as designed.

"Arrived on site to replace previously diagnosed latch and shift actuator, replaced latch, shift actuator and control as precautionary tested unit, unit now running as designed, customer purchased drain hose part number W11244231 from job 338089, ; ordrng 1 W11244231 (Hose)"

"Arrived on site to test unit for no drain, tested unit found long drain error, and cracked bellow , exposed back panel and found found water is leaking from tub bearings, explained to customer what needs to be replaced to fix issue,

Arrived on site for a vent hood not working properly. I tested the unit and found the motor catching and not working properly. I found the blower motor needing replacement. In order to safely remove and install a new motor a second technician will be needed. Office to get autho and reschedule with a second tech.; ordrng 1 2ndtech (2nd tech)

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and valve. Pulled vacuum and held. Charged per spec and running pressure at 0/125 psi. Unit is functioning properly. Advised customer to watch for temperature stabilization of next 48 hrs. Customer understood. Job complete"

"Arrived on site to test unit for no power, tested unit found UI unresponsive, UI receiving voltage but not powering on, replaced part, tested unit , unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken lever, tested unit found broken lever, attempted to replace lever and noticed the housing is cracked around mounting screws, ordering housing and returning with lever, customer does not want any repair done to ice maker, because it is not covered office to reschedule ; ordrng 1 WR17X11170 (HOUSING SHIELD DISP.)"

"Arrived on site to inspect washer not spinning properly. Upon further inspection, I attempted to spin the drum by hand and it failed to spin freely. Also found the drum badly warped. I found the front panel, near the bellow, badly rusted. I advised the customer that the cost to repair is not cost effective due to the age of the unit and the amount of parts needed for the repair and they advised they would purchase a new unit. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Replaced sump and motor. Test unit and unit operates as designed. No leaks present at this time. Job complete

"Arrived on site for dishwasher not heating. I inspected the unit and work. I ran a diagnostics cycle and found the unit heating. I found a lot of plastic dishes in the dishwasher, I spoke to the customer, and found out they use a lot of plastic dishes. I recommend using the heated wash and trying to souround the plastic dishes with any glass, metal, ceramic or Pyrex dishes she has to help the plastic dry. I called techline and spoke to Adrian, he advised replacing the owi sensor and the use of rinse aid. I received sr # 7733459136"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested the ice maker from points T-H and it harvested but failed to call for water. Due to the ice maker being the original, the ice maker and harness will need to be replaced. I attempted to contact the owner and did not make contact. I am ordering the ice maker and harness and CNOTE-SCHEDULE AS 1ST CALL and scheduled return service for 04/22/22. No water leaks observed during service.; ordrng 1 W10882923 (Ice maker) and 1 CNOTE (TENANT NEEDS 1ST CALL PLEASE) and 1 W11029433 (IM harness)"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. The dispenser, drain pump, and element are all operating as designed

"Arrived on site to inspect unit for loud noise, found failed idler pulley. I replaced idler pulley, unit tested good.

"Arrived on site to inspect unit for lights not working and ice maker not working, found failed module, failed Ice maker control boards and broken bracket. I replaced control boards, and module and ordering bracket to be shipped to customer. ; ordrng 1 W10749631ship2cust (Bracket for IM cover)"

"Arrived on site to inspect unit for not making ice, and not cooling properly at all times. Found failed ice maker as well as failed condenser fan motor. I replaced condenser fan motor as well as ice maker. Ran diagnostic tests to ensure problems have been solved, unit tested good.

"Arrived on site to install previously diagnosed and ordered part. Due to the unit not spinning, using my washplate removal tool, I removed the washplate and removed the hub and found it badly stripped. Inspected the gearcase and found the spindle gear teeth beginngin to wear. I replaced the hub and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator water not dispensing, ice maker not working and gasket needing to be replaced. Upon further inspection, I tested the water dispenser and water flow was very slow. Also found the right RC door gasket badly torn I removed and replaced the filter head and tested the water dispenser and ice maker and both are operating as designed. When I went to replace the gasket, I found I had the wrong part. I am ordering the right RC door gasket and scheduled return service for 04/21/22. No water leaks observed during service."

"Arrived on site to insect oven not working. Upon further inspection, the customer advised that they were using the unit and the fan wouldnt turn off after the unit was turned off. They advised that the fan stayed on for a day then they cycled power at the breaker and it turned off. I placed the unit in diagnostics and checked error codes and I found F2E1. Cleared the code and tested the unit on Bake at 350degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps and found the unit heating properly. Due to the error code and control panel glitching, I am ordering the control panel and office to schedule return service due to the availability of the part. ; ordrng 1 W11093241 (Control panel)"

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Checked for any gaps and found none and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to replace failed solenoid, after replacing, unit tested good."

"Arrived on site to inspect unit for no ice production, found failed ice maker, I replaced ice maker, unit filled with water."

"Arrived on site to inspect unit for not completely cycles, found clutch/brake assembly had failed causing basket not to spin. Ordering clutch and brake. ; ordrng 1 WP8299642 (Clutch) and 1 W10820043 (Brake)"

Arrived onsite for Washer will not drain or complete cycles.Upon arrival ran diagnostics and found F2-E1 stuck key. Found button intermittently staying stuck on pause. Need to replace control. Replaced control and test unit on a quick cycle. Unit operates correctly. No leaks present at this time. Job complete

Arrived onsite for a unit not heating. Tested the unit and did not see the igniter turn on. Tested the fuses and omed out the igniter and all checked good. Checked the plug on the wall with the GFCI tester and power showed incoming power to be wrong. Let customer know that power needs to be fixed to better test the unit. Customer also said about the seal at the rear basket had ripped. Saw the tear . Rescheduled with customer ; ordrng 1 W11189144 (Seal) and 1 Wp279368 (Adhesive)

Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the unit sparking but hard to light. I pulled the burner head and found the ignitor aligned in the enter. I placed the burner head on top the ignitor and tested it. I found it sparking low. I am ordering a new burner head for the unit. Reschedule for Wednesday 4/20/22; ordrng 1 W11344539 (Burner head)

Arrived onsite for unit over freezing food in the refrigerator section some times. Upon looking at the unit all temperatures checked normal. Customer said that they had the unit filled to capacity on the inside of the freezer and that the colder air was traveling down to the refrigerator making the refrigerator be colder. Customer had since pulled out some of the food from the FR and said that it has not any issues since. Did explain that the customer was correct about the issue. No other issues at this time. Job complete

"Arrived onsite for unit not advancing after water is put into the unit. Tested the unit. Upon further inspection, found that the lid switch is broken. Ordered part. Rescheduled with customer. ; ordrng 1 WP3355458 (Lid switch)"

Arrived onsite for unit not filling with water. Tested the unit and unit gave an F7E2 speed wash mode failure. Replaced the switch and tested the unit but it did not help to fix the unit. Ordered parts. Office to reschedule ; ordrng 1 W11462460 (Control) and 1 W11460946 (Pump & motor)

"Arrived on site for washing machine throwing an error code. I gained access to diagnostics and found foe9 of balance code. I gained access to the gear-case and it leaking oil. I am ordering the control, Gear case, slider. The office will reschedule when we have eta on the parts; ordrng 1 W11419171 (Control) and 1 W11449841 (Gear case) and 1 W10734521 (Slider)"

"Arrived onsite for unit leaking. Tested the unit and unit was leaking water, upon further inspection, found that water was leaking from the drain pump. Looked at the drain pump and found one of the locking fins were broken when the sump and motor was replaced because the customer said the leaking did not happen till after the sump and motor was replaced. Took pics. Ordered a new pump and motor. Customer does not have to pay for the part replacement. Spoke with PR on the issue. Rescheduled with customer ; ordrng 1 W10876537 (Drain pump)"

Arrived on site to replace harness. Found brown wire to float cut. Replaced harness test unit and unit test good job complete. No leaks present at this time.

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. Job complete no leaks present at this time.

Arrived on site to test unit for burner getting hot on red but then seem to turn off then turn back on. Test unit and burners getting correct power but burners have new regulator in the center. Called Techline and 7733456696 Techline said everything is normal.

Arrived on site to test unit for pro wash anot responding. Found shorted keypad. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Will need to replace sump and motor

Arrived on site to test unit for cracked cooktop on corners. Advised customer that will be cosmetic and not covered after the 30 days.

"Arrived on site for a range that is still clicking. Inspected unit and work area. Spoke to PR and was advised that at this point, the issue would be with the switch harness. Replaced the switch harness and tested the unit. The unit is working as designed for now but advise the customer to keep an eye on the unit if further issues persist. Call complete."

"Arrived on site. Diagnosed a defective bin from manufacture process,replaced bin assembly."

Arrived on site four a refrigerator that is not making ice. Inspected unit and work area. Attempted to dump the icemaker and found that the water valve was kicking on a tin cycle but water was not flowing through. Checked the fill tube for any evidence of ice blockage in the fill tube. Could not find any ice buildup in the fill tube. Checked behind the unit and removed the inlet water supply line. Found there was no water coming to the refrigerator at all. I had the customer attempt to turn his water valve at the wall to see if any water would come through the waterline and no water was coming through in any position. Advise the customer the issue was with their incoming water supply line as the unit has no water to make ice. The unit is working as designed. Advise the customer do you have a plumber figure out the water supply issues. Call complete.

"Arrived on site for a washing machine that is leaking when the unit is not in use. Inspected unit and work area. The customer advised that the unit seems to drip out of the dispenser even when the unit is not being used and her basket is consistently wet regardless of whether she dries it out or not. Tested the unit and could not replicate the issue due to not enough water being inside the dispenser housing. I did check the valves and confirmed that the control was not sending any voltage to either valve. Replaced inlet water valve and tested the unit. The unit began to work and operate as designed without leaking for 15 minutes after the testing.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the customer had unplugged the unit. The customer stated that the unit was flowing fine and then all of a sudden stopped cooling all together. She said that her freezer got too refrigerator temperatures before she removed all of her food. She then explained that afterwards, she found the unit leaking water from underneath the unit when it was unplugged. I did inform her that it sounded like her issue was a defrost issue. Check the heater at the evaporator and found it measuring 89.7 ohms. checked continuity through the freezer harness and found proper continuity. And when I went to reconnect the heater, I found one of the wires inside the connector had broken loose from the actual connector potentially causing the heater not to be fully connected. Re-seated the wire inside the connector and reattached the heater. I went ahead and also replaced the thermistor just due to the potential other defrost issue. I reassembled the unit and the unit is now working as designed. Call complete."

Arrived on site for a wash machine thats not allowing hot water to come into the unit. Inspected unit and work area. The customer advised that the unit does pull in hot water and cold water but she was not understanding as to why the unit wasnt as hot as her prior washer. Ran unit through diagnostics and found no stored error messages. Ran through manual testing on both hot and cold water valves. Found both to be working as designed. Ran the unit through a hot water wash on whites. Found the unit heating and operating as designed. Went through the user care guide and showed the customer the wash temp section that goes over wash temperature variances. Do unit is working as designed. Call complete.

Arrived on site for ante front left burner not working. Customer stated hat he had previously replaced burner and still did not work. Inspected unit and work area. Tested burner to verify failure and found burner working as designed. Tested a couple times and found unit operating as designed

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found error code F7-E1, heating element. Monitored test cycle and measured amp draw to heating element. Found element not draw amps. Gained access to control and measured resistance. Found failed element.

"Arrived on site for washer making abnormal noises. On arrival customer had a load of wet towels in unit. Ran drain and spin cycle and found no abnormal noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none found. Ran automatic test cycle and monitored components operation. Ran manual spin and unit is operating as designed. No water leaks detected during service."

"Arrived on site for refrigerator RC lights not working. Inspected unit and work area. Found FC light out too. Gained access to FC light and bypassed circuit. Found failed FC module. Found service pointer W11460554D. Found labor and part covered under special project # S191AQ. Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

"Arrived on site for refrigerator making abnormal noises. Customer informed me that noise was present since last night. Inspected unit and work area. Performed diagnostics mode and tested components operation. No abnormal noises occurred. Customer had recording on noise and sounded resemble the warning label on power cord tapping back of unit. Pulled unit out and corrected warning label. Unit is working as designed, no water leaks detected during service."

"Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage with unit running. Found 125 volts to ground from L1 and L2. Found from L2 to L1 with dryer running showing 0 volts, indicating a floating neutral. Reset circuit breaker and tested dryer operation. Found unit heating. Spoke with customer on circuit breaker . Unit operating as designed."

"Arrived on site for oven combo not heating to proper temperature. Inspected unit and and work area. Performed diagnostics mode and checked fault codes, found none. Performed temperature test at 350?. Found average temperature at 341?, calibrated unit +10. Spoke with customer on calibration and tools settings. Unit is operating as designed."

Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for dryer making noise when in use. Upon inspection I found that the tensioner pulley had failed. I replaced pulley and tested unit and found unit operating as designed. Job complete

Arrived on site to diagnose a washer that is over sudsing occasionally. Tested unit and found no failures to unit at this time. Advised customer on findings and soap usage to prevent issues. No repairs needed and no leaks were found at time of service.

Arrived for oven with Broken or Missing Parts. Upon inspection I found receiver pushed in I corrected this and mounted door and tested door several times and door operating as designed. Job complete.

Arrived on site to diagnose an oven that is not baking at proper temperature. Found temp too low and adjusted calibration to compensate. All is working properly at this time.

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found link cable broken and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found temp averages withing proper range, made adjustment to cooling offset to help with issues homeowner is having. Also reiterated on air channels needing to be clear of packages to allow proper circulation. No further repairs needed and no leaks were found at time of service."

Arrived on site to diagnose a dryer with damaged seal. Found door gasket torn and replaced it. Advised customer to let adhesive cure for 24hrs before using unit. No further repairs needed and job is complete.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain frozen over and thawed drain. All is working properly at this time and no leaks were found after service was performed.

Arrived onsite for range with gas smell. Upon inspection I found no leaks at all orifices and the gas feed line. Tested unit and found unit operating as designed. I found that the customer did not have the anti- tip anchor. I advised them to contact whirlpool directly about it. Job complete

"Arrived on site for range broil shutting off. Inspected unit and work area. Tested broil operation and found broil flame staying on. Tested cooktop burners and all operating as designed. Performed temperature test on bake mode at 350?, found average temperature at 355?. Found customer attempting to broil with door opened, informed customer door must remain closed when broiling. Spoke with customer on service performed. Job completed."

"Arrived on site to diagnose a refrigerator that is not producing ice consistently. Found wide temp swings in diagnostics but good averages. Unit doesn't appear to be cycling in and out of defrost properly. Changed unit to operate on timed defrost setting, and advised customer to monitor unit for proper operation. No leaks were found at time of service."

Arrived onsite for MW with no power. Upon inspection I found that the thermostat was broken. installed new thermostat and tested unit and found unit operating as designed.

"Arrived on site for arrange that is glowing orange and then making a beeping sound. Inspected unit and work area. The customer advised the reason why she called was because after this happened the second time, the unit was still hot the next morning. I tested the unit and the unit began to heat and operate as designed. Could not get the unit to fail. I ran the unit through diagnostics and found an F8 E3 (oven cooling fan over speed) error code. I called Whirlpool Techline and spoke to Chris SR# 7733452624. He advised that based on that error message, the issue would have to be with the cooling fan or speed sensor and to replace the blower. Ordering the blower and reschedule the customer to 4/21. The service will need a little longer due to this being a commercial pro style range where the feet will need to be adjusted down and added safety precautions for the floor to get access to the rear. ; ordrng 1 W11248652 (Blower)"

"Arrived on site for a refrigerator that is dispensing too much ice and has ice buildup near the icemaker. Inspected unit and work area. Confirmed the customers complain about ice buildup in front of and underneath her ice bin. Ice was small and not due to water leakage. Attempted to test the dispensing portion of the customers unit. Found the unit dispensing ice as designed. I called Whirlpool Techline and spoke to TJ SR# 7733451421. He advised that the unit will ice up some towards the front of their ice bin and hat the customer needs to clean that periodically to make sure the bin doesnt get frozen into the door. As far as the ice goes, he stated that since the ice does dispense, there is not a way to adjust the ice dispensing because its all variant depending on ice cubes. He advised to make no repairs and to contact the extended warranty to report the findings based on number of calls about the same issues. Call complete."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case and associated components and installed the replacement suspension. I calibrated the unit and tested in manual and automatic modes. Operational test good, no leaks observed during service."

"Arrived on site for install of previously diagnosed parts. Installed new UI & Control board kit. Kit came with new HV board and new User Interface board. After install, tested in diagnostics. All checks normal.

"Arrived on site for no,cool in fresh food section. Found evaporator incased in ice,ran diagnostics,thermistors passed,ran heater,heater powered on diagnosed controls not entering self defrost cycle,ordering ui,main control and thermistor. Customer will defrost unit. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Main control)"

"Arrived on site for complaints of not washing. Found that unit will fill but not was. Draining well. Found F4e3 error for missing or loose connections on sump. All connections look good. Installed new sump and motor assembly. Tested unit and wash cycle running strong now. Let unit run on normal cycle and monitored. Unit is advancing normally. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new MCU and found no change. Unit will not let you select a cycle and will not start up. Checked all connections and inspected harness. Unplugged one load at a time and tested. Each time, no change. Will need new UI and MCU to be installed at the same time. Will need 2 man 2 hours. Office to reschedule.; ordrng 1 WPW10192965 (MCU) and 1 WPW10192981 (UI) and 1 WPW10192966 (CCU)"

Arrived onsite to install previously diagnosed parts replaced both upper and lower interlocks. Also found control panel is damaged. Replaced panel. Teste unit 3 times by heating water for :30. Unit teste good all three times. Job complete

Arrived onsite for light flickering.upon arrival found lights dim and sometimes flickering. Replaced both modules and test unit. All lights tested correctly. Job complete

Arrived onsite for No Operation. Upon arrival found unit operating. Customer said it intermittently shuts off on its own. The last time was 4/8/2022 usually happens at night. Called techline for assistance tech had me check neutral to ground an got zero voltage. Check compressor amps and pulling 1 amp. Pulled heater amps and pulling 5 amps. Tech determined that unit is operating correctly and not the issue. Unit is operating as designed. Tech recommended that the gfci breaker is too weak and electrician needs to call manufacturer of gfci. Tech gave SR# 7733452588. Job complete

"Arrived on site for install of previously diagnosed parts. Upon further inspection, found power supply issue, took pictures. Advised customer to contact an electrician to have to power supply issue corrected. Job complete."

Arrived onsite for Leaking Water Underneath or Bottom. Upon arrival inspected unit and immediately saw drip from inner drain hose. Replaced Inner drain hose and test unit by fill unit with water and draining unit. No further leaks at this time. Job complete

"Arrived on site to test unit for no cool, tested unit found compressor not turning on, replaced start device compressor pulling 4.5 amps and shutting down , not starting, Resistance at 12.6 ohms, on compressor, unit has failed sealed system, will need compressor, evaporator, filter dye drier and access valves,

"Arrived on site for oven not heating properly . Ran diagnostics no error codes . Ohmed out sensor checked normally . Did find some connections not pushed in correctly on control. Readjusted connections on control . Ran preheat, did recalibrate 25 degrees . Reran preheat all checked normal. Job complete.

Arrived onsite and tested door for not closing properly. Adjusted hinge alignment and seating and found unit operating properly and as designed. Advised customer on findings and design. All checks good.

"Arrived on site. Diagnosed a defective ice bin,called tech support per tech support replaced ice bin. Sr#7733456850"

Arrived on site for microwave bulb not working. Customer provided the bulbI removed the microwave from the cabinet and replaced the bulb. I tested the bulb and it is working as.

"Arrived onsite and found adjuster had broken, installed updated kit. Unit is now operating operating as designed save a missing stop. Ordering stop to be sent D2C. All else checks good. ; ordrng 1 W10508950 (D2c Removable stop)"

"Arrived onsite for refrigerator not cooling well. Found 37f in freezer and 46f in fridge. No control issue obvious, compressor running, fans running, condenser clear and no ice obstruction on the evap, just a weak frost pattern on the first length of tubing.. ; ordrng 1 W10841139 (Compressor) and 1 WP2306094 (Evap) and 1 WP2316878 (Pan Heater) and 1 W10508992 (Heat exchanger) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Uv drier) and 1 212643 (Permagum)"

Arrived onsite for light staying on over the range and found unit operating with shorted control lighting circuit. Ordering control to repair. ; ordrng 1 W11552018 (Control)

"Arrived onsite for non of the cooktop burners igniting. Found harness good, ordering spark module to repair. Advised customer on findings. Customer still needs first call; ordrng 1 WP6610341 (Spark module)"

Arrived onsite for dishwasher not drying dishes. Upon inspection I found the the rinse aid was et to 5 in the setting. I turned it found and tested unit and found unit operating as designed but there was still too much suds upon further inspection I found that the rinse aid dispenser Leaking I am ordering dispenser. Rescheduled for 04/21/22 ; ordrng 1 W11416460 (Vent) and 1 W11412300 (DISPENSER)

Arrived on site for washer not draining properly. I gained access to the drain pump filter and found it clogged with a plastic bag. I cleared the filter. The unit is working as designed. Job complete.

Arrived on site for icemaker not producing ice. I inspected the unit and work area. I found the ice maker unplugged. I inspected the connector and found the clip taped open. I removed the tape and secured the connector into the plug. The icemaker cycle and filled. The unit is working as designed. Job complete.

"Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was pulling 7.73 amps and shutting off. Upon further inspection I found that the suction line going into the evap had a kink in it properly causing a restriction. I called techline and spoke to ED and ANDREW, I sent them the pix of the kinked line and advised the of my findings and I was told that they did not think the line was bad enough to cause issues. Sr#7733454362.I am ordering 1x sealed system.office to reschedule.; ordrng 1 W11369198 (Compressor) and 1 UVDRIER (UV DRIER) and 1 W11357918 (Evap) and 2 Lockrings (PR TO ORDER RINGS)s and 1 Sealedsystem (Sealed system)"

Arrived on site for dishwasher Waking. I inspected Ted the unit and work area. I found fault codes F9e1 diverter lost position f7e1 no heat. I ran a diagnostics cycle and found the diverter valve leaking. The customer also pointed out the upper rack keeps sliding out. I found the track missing its stop; upper rack track.

Arrived on site to install previous diagnose part. I gained access to and replaced the sump and motor assembly. I tested the unit and found it working properly. No water leaks detected

"Arrived on site for fridge constantly running. I inspected the unit and work area. I found the freezer at 0 degrees. I gained access to the compressor and found it running to hot. I found all fans running. I powered the unit of a checked equalized pressures, I found them at 10. I powered the unit on and found the low side pressure bouncing around while the compressor is running. I found good voltage to the unit. I spoke with PR and SW. The compressor is being to fail.

Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the water was cut off at the wall. I turned the water back on and checked for leaks found none then tested unit and found unit operating as designed. Job complete

Arrived on site for a refrigerator with the lights out. Upon further inspection I found the two top RC lights and FC lights out. I replaced all 4. The unit is now working as designed. Call complete.

"Arrived on site for a refrigerator with a leak. Upon arrival the customer stated that the RC was having a steady leak, and it looked like rusty water. I checked temps in both compartments and found them good. Upon further inspection I found water pooling up over the drain hole. I gained access to the drain tube and found it severely clogged. I cleared the drain tube and and found the unit began working as designed. Call complete."

"Arrived on site for a refrigerator making loud noises when getting water. Upon arrival the customer showed me the issue, and it was a loud vibration noise when the valve energized. I gained access to the valve and removed it from the retaining clips. I then tested the water again and found normal operation noise. Upon further inspection I found the valve vibrated aggressively against the plastic clips. I used truck stock sound pad 4318168 to put behind the valve and reduce the noise. After, I tested the unit again and the noise returned to normal operation sounds. Call complete."