Arrived on site for washer not agitating/spinning correctly. Upon arrival confirmed issue and found f7e1 and diagnostics indicating a motor related issue. Upon further investigation I found that the cam assembly has slipped down along with actuator falling out of place. Replaced actuator cam and capacitor. Reassembled and tested unit and found no leaks and unit now pull the cycling through all settings is designed. Call Complete

"Arrived on site for no water. Tested dispenser no water flow,removed coupling at door hinge no water,jumped power straight to valve and disconnected waterline good water flow,removed drawers found frozen water tank. Gave customer options to either defrost fresh food section or tech can defrost line for a fee customer opted to defrost them selves."

"Arrived on site to test unit for gasket falling off, customer stated the the gasket at the back of the drum was hanging and now its completely gone, tested unit found gasket missing, installed new gasket, unit is now working properly, advised customer to not run unit for the next 12 hours to allow adhesive to cure, at this time job complete"

Arrived on site for whirlpool microwave having no power. I inspected the unit and work area. I found the plug loose at the outlet. I plugged in my watt meter and tested the unit. I found it working as designed. Job complete.

Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.

Arrived on site to test unit for unit giving f9e0 error miss wired unit. Test unit and found loose connection at board. Secured connection test unit and unit test good job complete

Arrived onsite to install previously diagnosed parts upon arrival I installed new door switch cam and tested doors and found them operating as designed no popping and door operation smooth. Job complete.

Arrived on site for a dryer that has a torn door gasket. Inspected unit and work area. Confirm the customers complaint and replaced the door gasket. Advised customer to give the adhesive at least 12 hours to dry. Tested the unit in the unit is working as designed. Call complete.

Arrived on site to test unit for unit leaking. Test unit and found drain hose pinched not allowing unit to drain correctly making unit over fill and leak. Corrected drain hose test unit and unit test good job complete. No leaks present at this time.

"Arrived to inspect no cooktop without power. The CX was unsure of the correct operation of the unit due to incorrect information published within MFG documentation. I advised the CX there are several methods of cooktop lockout and this one is solenoid driven, and must have line VAC present to maintain gas supply to the cooktop. I demonstrated by igniting one of the burners and unplugging the unit, causing the cooktop gas supply to be interrupted and the flame to extinguish. Operational test good, no gas leaks detected during service. Warranty applied to this service."

Arrived on site to diagnose a washer that is Not cycling properly. Found cold water valve for home faulty a plumber will need to correct issue. No leaks were found at time of service.

"Arrived on site and inspected refrigerator and found no ice production, Cycled icemaker and motor is working properly. Attempted to fill icemaker and valve actuated But tray did not fill. Found fill tube is frozen Used steamer to clear ice and icemaker will now fill properly. If issue continues a new freezer door will be needed"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the basket, tub, filter, hub, gear case, cam, agitator, and screws and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site and found saved error codes F0E0, F5E4. Ran all functions in manual diagnostic cycle and found capacitor has failed again. Replaced capacitor again and washer is operating properly. Job complete"

"Arrived onsite for a rang with a oven door gasket that would not stay in place. Upon inspection I found that the oven door gasket would not stay in place on the right side. It was also Brought to my attention that oven door seemed to to be warped. Upon further inspection I found that the was slightly uneven I adjusted the door and got it within reason from left to right, i the replace the door gasket and checked the door for a good seal and found that the door was sealing up just fine. Job complete."

"Arrived on site ,replaced main control. Ran calibration and diagnostics test . No error codes . Passed both . No water leaks detected at time of service. Job complete."

Arrived on site for not drying clothes . Found unit will tumble but not heat . Checked voltage at terminal block and found its dropped a leg of power . Flipped breaker and still losing leg of power . Recommended to customer have an electrician check outlet and breakers . No lint build up at time of service. Job complete Lleg? al lugar por no secar la ropa. La unidad encontrada girar? pero no se calentar?. Se revis? el voltaje en el bloque de terminales y se encontr? que se hab?a ca?do un tramo de energ?a. Interruptor volteado y a?n perdiendo fuerza. Se recomienda al cliente tener un tomacorriente y disyuntores de verificaci?n electricista. No se acumula pelusa en el momento del servicio. trabajo completo

"WRT112CZJZ00 Arrived to inspect cooling issue. I found the unit would not cool as it should and the capillary tube from the dye drier to the cabinet was very cold and coated with condensation. This denoted a restriction and I removed and replaced the drier and tested. The restriction was within the capillary tube area that is compressed by the Lokring connector and the connector caused the issue. The unit cooled as designed and all functions were present. The condensate pan would not fit in place due to incorrect sound deadening material placement and after correcting, the pan clipped into place. No water connections to unit."

"Arrived on site and replaced blower wheel, blower housing, Seal kit, motor, and feet. Dryer is now running quietly, job complete"

Arrived onsite to install previously ordered parts. Replaced door lower hinge cam. Door still opens to the same distance. Contacted techline. It is determined that the design of the pantry door is too close Refrigerator.

"Arrived on site to inspect range oven making popping noises. Upon further inspection, I inspected all of the harnesses for any breaks in the wiring and found none. Tested the cooktop and found all burners are operating as designed. Removed the oven door and gained access to the bake burner and found it good. I did find the burner shutter door on the bake and broil burners wide open and allowing too much gas to escape the burner. I closed the doors approximately half way and tested the burners and they are functioning . Reassembled the unit and tested the unit in Bake mode at 350 degrees and the unit is operating as designed. During preheat and approximately 5 mins after preheat, I could hear popping noises from the metal being heated and expanding. Placed the unit in diagnostics and checked for error codes and found none. I advised the customer of my findings and the noises theyre hearing are normal. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer not cleaning. Upon further inspection, I found the unit full of water and non-responsive. I unplugged the unit and waited. Removed the control panel and plugged the unit back in and pressed the start button and the unit cancelled and began to drain the water. In doing this, I found the control and drain pump are operating as designed. Once the water was drained from the tub, I tilted the unit back and found the actuator that of the new designed and the actuator arm was not engaged with the cam shifter. I removed and replaced the actuator and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site to replace broken glass, replaced glass and customer asked to calibrated unit per customer request,

Arrived on site to test unit for not cooling properly in FC and no ice production. Found what appeared to be restriction in FC evap. Accessed compressor compartment and heard slight hissing sound. Found oily substance leaking from where cap and suction tube enter/exit cabinet. Applied bubble solution and with applicator pressed up against cabinet bubbles were forming. Sent video to Techline and was advised unit would be sent for review. Gave customer SR# and advised to contact whirlpool if they have not been reached out to within 48hrs.

"WFW95HEDC0 Arrived to inspect washer not starting and issues. Service test mode had F3E1, F8E3, F9E1 and F5E3 stored in memory. I attempted an automatic test mode. The unit completed as designed, but I did note some excessive drain pump noise. I removed the back of the unit and vacuumed water from it and inspected the pump. I found debris within the strainer that was making contact with the impeller and removed. I tested the unit and it operated as designed. No leaks observed during service.

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. I advised the customer that it would take approximately 72 hours to completely fill the ice bin. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Replaced solenoid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for dryer making noise when in use and not heating. Upon arrival inspected unit. Ran test and confirmed noise. Found buildup in blower wheel causing noise and poor ventilation. Removed buildup and tested. Unit now heating properly. Job complete

Arrived onsite for dishwasher not cleaning dishes. Upon arrival inspected unit. Customer stated he replaced the valve himself thinking it would resolve the issue. Put unit in diagnostics and found stored error code F4e3 wash motor not energizing and 7/1 heater not energizing. Ran test and confirmed wash motor failure. Heater is functioning. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time Job complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced defrost heater and all is working properly at this time. No leaks were found at time of service

"Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the airflow too the unit and it failed all three tests (photos). The third test I demonstrated for my customer. I tested the temps in the drum and due to poor airflow, the temps were well above the recommended temps. I recommended that the customer have their vents cleaned and if the unit continues to overheat to call it in for service. No lint observed during service, job completed."

Arrived on site to install previous diagnosed parts. I gained access to the shocks and replaced all 4 with new. I reassembled the unit and tested it. It is now working as designed. The tension on the basket is now even.

"Arrived on site for range, inspected unit and work area. CX complaint was unit sparking and smoking from control panel.

"Arrived on site for water leaking. Customer provided photo diagnosed leak at valve,replaced water valve,informed customer of small leak at supply line to shut off valve. Customer will have plumber replace line,no leaks at new water valve.

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. No further repairs needed and no leaks were found at time of service.

Arrived on site to test unit for unit blinking 7 times. Test unit and found clogged chopper blade. Cleaned out chopper blade test unit and unit test good job complete.

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised water was leaking at the front right corner to the middle of the unit. I removed the cabinet and tested the unit on a Rinse cycle and could not duplicate any leaks. I found the bleach cup ports clogged with debris. I poured a small amounts of water in the cup and found the water would not drain out, but would almost overflow the cup had I not stopped pouring water inside. I cleared the ports/debris and poured more water in the cup and it drained properly. I advised the customer of my findings . No water leaks observed at the end of service, job completed."

"Arrived on site for no ice. Ran diagnostics pump,not sending power to valve,continued test no frost forming on evaporator diagnosed a leak in the system and bad pump. Sealed system parts cover

Arrived onsite and found unit operating with failed drain pump. Impeller had broken off. Tested unit for leaks and function. All checks good.

"7602Arrived on site for no ice. Removed front cover compressor running no ice on plate found only inlet on evaporator plate cool diagnosed a leak in the system unit will need a new compressor,evaporator and drier

"Arrived on site to inspect washer filling with water then turning off. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and once the unit began to fill, the washplate never agitated while filling. Once the unit was done filling, I found the basket never floated. I drained the water and attempted to remove the basket from the tub/bearing and found the basket is seized to the bearing.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was dispenser lever broken. I powered unit down and removed ui to get access to the dispenser housing and replace. Reassembled and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to diagnose range that is not heating in the oven and flames are not consistent on the cooktop. Examined unit and tested functions. Found only 2 burners had spark coming, but flames looked healthy. Spark module is only sending voltage to 2 igniter, and needs to be replaced. Ran the oven and found it is heating, but control is not reading the temp changes. Temp sensor tested good when I checked it for resistence, and was adjusting for temp. Unit needs a control, spark igniter, and orifice cleaning to return to normal. Call complete."

"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested the water dispenser and it failed to dispense. Removed the water filter and retested and it continued to fail. Pulled the unit out and disconnected the valve from the supply line and found no water coming from the supply line at the wall. Removed the water hose from the spigot and still no water. I advised the customer they would need to have a plumber inspect the water lines. Water at the wall was left turned off for safety. No water leaks observed during service, job completed."

"Arrived on site for no cool in fresh food section. Ran diagnostics temp reading off,ran fan test weak air flow diagnosed defective thermistors. Removed evaporator defrosted evaporator replaced cover assembly ran diagnostics changed defrost setting to basic.

Arrived onsite for loose handle. Found screws needed to be tightened. ; used 1 W10401225 (Door glass) from stock

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the drum turning but no heat coming in. I removed the bottom front panel and checked the element, cutoffs, thermostat and fuse and all are good. I tested voltage at the wall and found the red to white is not getting voltage. Found black to white is getting 125V. I advised the customer of my findings and recommended having an electrician service the outlet and breaker. No lint observed at the end of service, job completed."

"DVE60M9900V/A3 Arrived to inspect up dryer not starting. I disassembled the unit and found all thermal devices intact the belt switch reading correctly and the motor with expected resistances. I found the centrifugal switch was partially hanging and after removing debris from it and the surrounding area, the unit operated as designed. Full functions, including heat cycling and motor operations observed. Steam dryer, no leaks observed during service.

"Arrived on site for disposal. Inspected unit and work area. CX complaint was disposal was not working. They pulled the stuff from under the sink and then tested and it stared to work again. I explained to CX that disposal has a reset button on the bottom for safety and they probably accidentally reset it when removing the stuff from under.. No leaks where observed during service. Job completed

Arrived on site for door flopping down . Found spring had come out of hinge assembly. Reinstalled hinge and made sure clasp was properly in hinge . Door is functioning properly. No other issues found . No water leaks detected at time of service. Job complete

Arrived onsite and tested oven thoroughly for issue causing unit to stop working and go blank during preheat. Determined the range was on a non dedicated circuit that shared a gfci outlet with the counter top outlets. Determined that the customer was having to reset the gfci periodically to use the oven. advised that the oven should be on a dedicated non gfci circuit to restore proper consistent functionality. Explained that the gfci outlet can misread voltage changes as pre-indicators of harm and trip.

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced heater, ran a full diagnostics cycle, all components tested good, heater is heating, no leaks detected job complete"

"Arrived on site to replace Control panel. Replaced panel test unit and unit test good job complete.

Arrived onsite for a washer that is not going into wash. Upon inspection I found that unit was not sending signals to the motor to start wash. I replace the control and tested the unit and found unit operating as designed.

"Arrived on site to diagnose washer that is not responding when plugged in. Examined unit and plugged it in. Found when it's powered on, it's caught in a drain loop and runs the drain. Held down cancel and was able to completely cancel the cycle. Leveled unit due to being completely off level. Ran diagnostics and calibrated. Verified proper function and no further issues.

Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjusters broken and replaced them with updated parts. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for a washer that is leak washer upon inspection I found that there was no leak at the drain pump,brain hose, or tub/basket. I found a big leak at the bellow. I installed new below and tested unit and found that the leak was gone.

"Arrived onsite for oven not responding. Upon arrival found oven in garage. Customer uninstalled unit so electrician can verify supply voltage. Inspected unit in current state. Found thermal fuse failed. Notified customer to run a test at low temperature to insure components are functioning, especially the cooling fan. More often then not running a self clean or leaving the door open after cooking to cool.

"Arrived on site for washer leaking . Checked and found supply lines and drain hose attached properly . Took back panel off , no signs of water leaks . Ran diagnostics and quick wash as well as rinse drain and spin . Only signs of water was from front bellow . Found a lot of pet hair on door glass and cleaned it off . Also cleaned out weep hole area of bellow . Reran test and no leaks detected. Advise of cleaning areas to customer . Job complete . Unit is stacked ."

Arrived on site to test unit for leak. Found reservoir was overflowing. In diagnostics water level sensor was reading full when reservoir was empty. Recommend replacing recirculating pump. ordrng 1 W11542867 (Recirculating pump)

"Arrived onsite for dented oven door. The door has dent, ordering oven door W11600222 ordrng 1 W11600222 (Oven door) and 1 W10839793 (Badge)"

Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly broken and it will need to be replaced to complete repairs. Return date set for ordrng 1 WH08X32697 (Lock)

Arrived on site and inspected refrigerator and found an air gap on the top of the freezer gasket. Customer is also experiencing nuisance tripping and deli drawer cover door is cracked. Discussed nuisance tripping and possible solutions and gave customer Service pointer W11525530 For nuisance tripping. Cleared all ice from freezer and reset gasket with heat gun and it is now working properly. Will need to order deli drawer cover door ordrng 1 W10827015 (Cover)

"Arrived onsite for refrigerator not cooling in fresh food section and not freezing items in freezer section. Upon arrival inspected unit. Found fridge warm and freezer not cold. All items were thawed. Removed evaporator cover for inspection. Found no frost pattern. Only a small portion of the cap tube was frosted. Compressor pulling.3 amps. Unit having sealed system issues . Ordering compressor, evaporator, access valve, dye dryer, and lokring kit. Unit has aluminum lines. Will need minimum 2 hrs. ordrng 1 W11605926 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Lokringkit (Lokring kit)"

"Arrived on site. With protective film on door found no issues with door,installed new door removed protective film found defective finish on door ordering another door. ordrng 1 13107888SQ (Left hand door)"

Arrived on site for washer not allowing any functions. Upon arrival confirmed issue and was not able to enter diagnostics due to control not responding and found cause of failure had been because drain pump and shorted out taking the controller with it. After replacing both parts and getting all those for repairs I was able to reassemble and test unit with new drain pump and control and found that unit now operated as designed except for the inlet valve on the cold side not allowing any water into the unit even though it had a proper 120 V connection. We need with customer once availability of part is known an authorization is required for the following part W11168740 inlet valve ordrng 1 W11168740 (Cold inlet valve) and 1 Cnote (Needs more autho)

Arrived on site to diagnose a refrigerator that is not dispensing ice or water properly. Found pantry control and pantry door wiring corroded as well as dispenser switch contacts sticking. All three parts will need to be replaced to complete repairs. Customer is aware of extended wait for door. ordrng 1 W10815669 (Door & control)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the back cover and plugged in the new compressor. Found the unit pulling 7.1 A and shutting off within 10 seconds. Replaced the start device with a new start device out of the compressor box and still pull the same amperage and shut down. I called Whirlpool Techline and spoke to Adrian SR# 7734728276. He reached out to his supervisor and advised that the issues that have been found with the compressors have been issues with the parts being damaged in transit or at the distributor warehouse. He advised to order the compressor directly from Whirlpool and to have the customer reach out to customer service for any further assistance or resolution. They advise the customer of Techlines findings and the customer advised that she would contact whirlpool directly due to this ongoing issue that has not been resolved since the middle of July. Ordering the part in the meantime and the office will need to contact the customer about a return date when parts are made available. Please schedule service for two hours. ordrng 1 W11547313 (Compressor)

"Arrived on site for washer spinning while filling during rinse . Ran diagnostics, no error codes . Ran unit in manual, all checked normal. Ran quick wash and unit checked normal except drain pump is really loud . Motor checked normal on resistance and impeller looked normal. Just making loud noise . Ordering pump motor . Instructed customer the rinse cycle will fill and spin on low and drain . Washer will replete this couple times . Called and documented with tech . Sr 7734959574 Return 11/9. No water leaks detected at time of service. ordrng 1 W10775446 (Pump)"

Side panel ui was defective ordering another ui ordrng 1 W11330486 (Side ui)

"Arrived on site for no ice and freezer not cooling correctly. Found evaporator cover incased in ice,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle ordering ui and main control and additional parts incase needed ordrng 1 W11249952 (Defrost heater) and 1 W11330971 (Ui)"

Arrived onsite for previously diagnosed parts. On inspection found that the part that was ordered was the convection fan. When the blower fan is making the humming noise. I tested the convection fan in they are good. The lower blower fan only makes the noise when the unit is cold. Once the unit warms up the noise goes away. Talked to tech support and said when using the bottom oven it runs both blower fans. Ordering both upper and lower fans W11245567 to replace. when both fans are in. ordrng 2 W11245567 (Blower fan)s

"Arrived on site to diagnose dryer that was not running. On arrival examined unit. Found good power to unit, but will not start. Timer is clicking. Removed access panel and found the belt was twisted, the cycling thermostat had blown apart, and the thermal fuse was open. Could also not hear the belt switch clicking, likely failed due to twisted belt. Ordering belt switch, cycling thermostat, belt. Replaced the thermal fuse with one I had assigned, but additional parts still needed. Return visit set for ordrng 1 WP8318268 (Cycling Thermostat) and 1 WPW10131172 (Belt) and 1 279782 (Belt Switch) and 1 WPW10185992 (Timer)"

Arrived onsite for washer not draining. Upon arrival inspected unit. Found error F9e1 long drain. Ran drain and was not responsive. Checked at control harness for pump and found OL. Checked underneath unit at pump and recorded 20 ohms. Here is a breakdown in the harness. Ordering wire harness. Need to bring pump and control. ordrng 1 W11335100 (Lower harness) and 1 W11399437 (Drain pump)

Arrived on site for whirlpool range that has the hot surface light on constantly in Unit 1230. I inspected the unit and work area. I gained access to the switches and found the right front and right rear sending power to the burners when they should be off. I replaced both switches and retested. The hot surface light is now off. The unit is working as designed. Job complete. ordrng 1 W11528352 (Control)

"Arrived on site. Replaced trivet,no ice front dispenser working side panel ui not illuminated and non operational,removed ui no voltage at harness J2 1-4 removed hinge cover checked continuity from from ui harness to hinge harness no continuity on the violet wire ordering a new door and ui panel. ordrng 1 W11254957 (Left hand dispenser door) and 1 W11330486 (Ui side)"

"Arrived onsite for MAKING LOUD GRINDING NOISE AND GREASE ON COVER UNDERNEATH . Upon arrival inspected unit. Removed cam and found oil leak coming from gear case and spreading around to other components. Motor , belt, cam and shield are covered in oil. Gearcase is leaking oil. Need to replace belt, cam, motor, Gearcase, Shield and 2 shield retaining screws. Need to order motor and screws and return with prescreened parts. Need Authorization. ordrng 2 357640 (Screw)s and 1 W11497303 (Motor) and 1 Autho (Autho)"

"Arrived onsite for a washer Shaking and making loud noise. Upon arrival I put unit into diagnostics mode and found F7e9 locked rotor code stored. I attempted to run a cycle and found that the unit would not agitate or spin. Upon further inspection I found that the gearcase was leaking and that there was a burning smell coming from the stator. I am ordering gearcase,stator,rotor,slider and agitator. Also returning with the suspension . ordrng 1 W11550891 (AGITATOR) and 1 W11393685 (GEARCASE) and 1 W10754158 (STATOR) and 1 W10734521 (SLIDER) and 1 W10754161 (ROTOR)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker harvest and it operated as designed. I tested the fill tube and there was no water being dispensed into the tray. I removed the toeplate and disconnected the fill tube at the bottom left corner and no water came out of the tube. I blew through the tube and found it was frozen/clogged. I retested the fill tube with it disconnected and water came from the valve. Once the fill was done, I monitored the tube for any weeping from the valve and found none. I removed the ice maker housing and found the fill tube frozen at the opening. Using my steamer, I removed the ice and reconnected the tubing at the bottom left corner and retested and the ice maker is operating as designed. While testing, I found the damper is making a loud chatter noise. I am ordering the damper/diffuser and scheduled return service for 11/04/22. No water leaks observed during service. ordrng 1 W11164593 (Diffuser)"

"Arrived on site for dryer just shutting down and going dead . Customer can sometimes flip breaker and unit will come back on and other times will have to wait hour or half a day , really random time to wait befor dryer will come back on . Retested unit again . Got 6-1 error code . But all components tested normal. Ordering wire harness,sensor harness. Will also replaced control and UI. Call to set return. ordrng 1 W11109747 (Wire harness) and 1 W11307535 (Wire harnes)"

Arrived onsite for a refrigerator not making ice again. I found issues with the red and black wires in the harness that power the icemaker motor. The wires are breaking again.

"Arrived on site for dishwasher, inspected unit and work are. CX complaint was unit not working again. Entered diagnostics and found stored error codes F7E1 F6E1 F9E4 F3E3. Tested voltage and was good. Tested voltage to motor and was also good. Removed wash motor and found the screen rotor getting stuck. I will reorder the sump and motor under warranty. Office to schedule when parts are available and keep CX updated. No leaks where observed during service. Job completed. ordrng 1 W10861526 (Sump and motor)"

Arrived on site for dryer not functioning correctly in overheating. Upon arrival confirmed issue. Upon further testing found that causes failure was internal within the timer and the timer internal connections were a fuse together causing power to be sent through unit when it was not turned off when designed. Is able to reschedule customer .complete repairs with new timer ordrng 1 WPW10185982 (Timer)

Arrived onsite for Oven Too Cold. Upon arrival test unit and bake element will not energize. Found fracture on bank element. Need to replace bake element. Ordering bake element W11182108. ordrng 1 W11182108 (Bake element)

"Arrived on site to test unit for broken lid. Found strike broken. Recommend replacing strike, latch and lid. . ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)"

Arrived onsite for a vent hood with inoperable lights. Upon inspection I found that the light switch had burnt up and the switch Panel and light switch slider broken. I installed the switch and order the switch panel and the switch slider. ordrng 1 W11569415 (SWTCH-SLDE) and 1 W11387938 (HOUS-CNTRL)

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher not working. Entered diagnostics and found error codes F7E1 & F9E1. Unit will need a new sump and motor. ordrng 1 W11460945 (Sump and motor)"

Arrived on site. Found ripped and damaged right door gasket also found broken hinge cover estimate for repair parts . Ordering parts ordrng 1 W11204565 (Cover) and 1 W10917313 (Gasket)

Arrived on site for Ge wall oven not heating. I inspected the unit and work area. I found both bake and broil not coming on. I gained access to the elements and found them with in range. I found L1 Relay working but the L2 relay not sending voltage. ordrng 1 WB27T10914 (Oven control)

"Arrived on site for a range that is heating when not in use. Inspected unit and work area. Customer turned on the stove from the breaker and immediately I found the unit activating the broil relay and heating the broil element. Check voltage at the Royal relay and confirm that the broil relay was stuck closed. Found no wiring on the back grounding. Advise the customer that they will need a new control for repair. Ordering a control. ordrng 1 W11528249 (Control)"

"Arrived on site and Found homeowner experienced heavy duty cycle drops 20 minutes while running. Specter dryer and found airflow is good and it is healing properly. Explain to customer that this was due to clothing items likely not making contact with moisture sensors. Kind dry should be used in these situations. Dryer is operating normally, job complete

Arrived onsite for refrigerator that is Not Dispensing Ice. Upon arrival I found that no one was home I call office to let them know. And was advised to wait 10mins which I did and found that one showed up.. I aged the door and moved on. .

Arrived on site to replace previously diagnosed motor and run capacitor. Verified parts were needed and replaced. Unit working as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed auger motor, RC light, and ice bucket. Upon Arrival I installed all required parts in reassemble tested unit and found no signs of leaking and unit fully functioning as designed. Call complete"

Arrived onsite for a refrigerator making a noise thats louder than it was before. I found the refrigerator making a single and sometimes a double tap sound. I found the sound happening when I forced the dampener to close. I replaced the dampener and tested. The dampener is quiet and is working as designed. Call complete.

"Arrived on site to install new icemaker and drip tray. On arrival confirmed that the bow in the drip tray was due to the bulge in the liner, which was already reported to tech Line. Replaced icemaker. Unit is already producing ice. Advised customer to follow up with us if the defrost issues return. All whirlpool recommended repair have already been performed on this unit for RC evaporator defrost issues. Call complete."

Arrived on site to test unit for unit making noise when in use. Test unit and found unit working as designed. Ran unit for 30 seconds and then 1:30. Then 2 minutes no noise at this time. Checked all the switches and diode and capacitor all test good. Job complete at this time.

"Arrived on site to replace previously diagnosed control,cam and belt, replaced parts, tested unit, unit now functioning as designed, no leaks detected job complete"

"Fridge is in unit 5205. Arrived onsite for refrigerator section not cooling and freezer section frosted over. Upon arrival inspected unit. Found fridge section warm and ventilation ports blocked with ice. Condensation buildup on roof of cabinet. Freezer section is frosted. Seals are good but definitely warm air migration causing frost. Inspected cabinets and found gaps in liner in fresh food section. Called tech line for assistance. Spoke to Chris, provided SR#7734960816, recommend using part #8201711 silicon to fill the gaps. Also sent pics to tech line. Recommended unplugging unit and allow frost to thaw out. Used truck stock #8201711 silicon to follow tech recommendations. Customer will monitor. If symptoms persist will need to reach out to tech line and advise outcome of repair. Job complete"

Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks. Call complete