Service History 670

Near Austin, TX 78731
David
Job Details: 12/23/2019
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site to diagnose a convection mw with longer cook times. Performed temp checks and diagnostics and found all items are working within spec. Temp cycles are close and temperature fluctuation is minimal. Advised customer they will need to adjust their cook times based on convection setting for this unit and increase cook times. Call complete.
Near Manor, TX 78653
Joseph C.
Job Details: 12/23/2019
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for “no power” complaint. Inspected unit and found door interlock switches to be faulty and blew out fuse. Removed and replaced loaded interlocks and fuse. Tested unit. Unit is performing as designed.
Near Buda, TX 78610
Leonardo
Job Details: 12/23/2019
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to test unit for damaged cover. Can not find model number on service matter or marcones. Called techline and they said they couldn’t see anything either. Will need to research parts will trade partner. File#7726710176 ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Near Austin, TX 78741
Leonardo
Job Details: 12/23/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for control board error.ob complete.
Near Austin, TX 78748
Kevin
Job Details: 12/23/2019
WASHER MAYTAG MVWB300WQ0 "Arrived on site and replaced valve diagnosed by previous technician, ran a automatic test cycle to confirm all valves are operating normally. The water leaks from connections at time of service, job complete
Near Bertram, TX 78605
James
Job Details: 12/23/2019
DISHWASHER BOSCH SHX45P05UC/60 Arrived on site and tested operation. Found drain pump running but not draining water. After installing drain pump the unit is now cycling but immediately failed with a flood error. Tested fill system and found hard water build up in float assembly is causing false flood condition. Unit will need new float assembly to complete repair.; ordrng 1 00440670 (FLOAT)
Near Austin, TX 78731
Wesley
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site and found unit start device bad. Advised accordingly. Replaced start device. All checks good.
Near Leander, TX 78641
Lou
Job Details: 12/23/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer overheating and not drying clothing. Upon further inspection, customer advised that they dried a load in the acudry mode and when the unit was done, the clothing was still dry, but they could tell that it heated up. I confirmed that all components are operating as designed. I contacted Techline and spoke to Kathy and advised of my findings. Per Kathy, I tested the temps and found the unit gets to 192 degrees ad then drops to 119 degrees showing that the unit is cycling heat. Kathy questioned about the vent tube from the unit to the wall and advised that the accordion type tubing is not recommended by whirlpool and to replace it with a more rigid/firm tube. She advised that this info will be documented on the previous file #7726324605. I advised the customer of t3f(lines recommendations and provided a vent test kit for the customer to test the unit once they replace the vent hose and demonstrated how to use it. No lint observe
Near New Braunfels, TX 78130
Richard
Job Details: 12/23/2019
REFRIGERATOR WHIRLPOOL WRT134TFDB00 Arrived onsite for the refrigerator not cooling. During diagnostics found there was no frost pattern on the evaporator. Could not see any leaks. Checked compressor and it was on but just humming. We determined that the compressor was no good.
Near Austin, TX 78758
Wesley
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onnsite and recalibrated touch because power button unresponsive. All checks good after repair. Unit is now operating as designed.
Near Austin, TX 78758
Wesley
Job Details: 12/23/2019
COOKTOP IKEA ICI500XB01 Arrived onnsite and replaced hotplate per diagnosis. All checks good. Advised customer on repair.
Near , TX 78641
Tyler B.
Job Details: 12/23/2019
COMPACTOR WHIRLPOOL GX900QPPS6 "Arrived on site for unit not starting. Found unit will turn on but start button would not engage. Removed console cover. Removed switch box and found part to be broken inside. Replaced switch box and reassembled and tested , unit now compacting and retracting"
Near Cedar Park, TX 78613
Lou
Job Details: 12/23/2019
WASHER LG WM3700HWA/02 "arrived on site to install previously diagnosed and ordered parts. Per previous techs findings and lg Techline recommendations, I removed and replaced the main control and tested. Unit tested good in diagnostics. Tested unit on quick wash and it operated as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76542
Al
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW8040DW0 "Arrived to inspect washer issues,Ran unit and discovered the gear case was defective. Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/23/2019
OVEN KITCHENAID KODE300ESS02 "Arrived onsite for customer complaint of wall oven still getting F2E1 and F2E0 error codes after using upper oven. When arrived, confirmed issue. Removed and replaced UI was update version. Reassembled. Unit now works as designed. No other issues found."
Near Austin, TX 78722
Joseph C.
Job Details: 12/23/2019
WASHER WHIRLPOOL WFW5090GW "Arrived on site for “door lock error code and moving around, while spinning” complaint. Per my previous diagnosis, removed and replaced door switch. Removed dent from left side of unit. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Kyle, TX 78640
Robert
Job Details: 12/23/2019
REFRIGERATOR GE GFSF6KKYEBB "Arrived on job for freezer fan making to much noise, replaced control board per last visit,
Near Austin, TX 78717
Lou
Job Details: 12/23/2019
WASHER MAYTAG MVWB835DW3 "arrived on site to inspect washer start button not working. Upon further inspection, I found the outlet was burnt on the right side. I tested the outlet and it showed 125V. Attempted to place the unit in diagnostics and the console did not respond. I followed the tech sheet and tested the main control and console and even plugged the unit into another outlet and found that the console is bad. . Tested the unit and it operated as designed. I advised the customer to have someone replace the outlet to prevent any further damage to the unit or home. No water leaks observed during service, job completed. Advised customer the part/labor have a one year warranty."
Near Austin, TX 78758
Cliff
Job Details: 12/23/2019
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to diagnose a washer that is not cycling. Tested unit and found cold water hose kinked behind machine. Unkinked hose and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78733
David
Job Details: 12/23/2019
REFRIGERATOR JENN-AIR JF42NXFXDE00 "Arrived on site to diagnose a refrigerator that was just installed that is not cooling. Performed diagnostics and found unit was in demo / showroom mode. Turned off demo mode and tested, and unit is now cooling and functioning as designed. Call complete."
Near Jarrell, TX 76537
Al
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived to inspect French door refrigerator with intermittent cooling.Unit was cooling when I arrived.Confirmed advised the unit shuts down and she has to unplug it to get it to start again.She said after plugging it in it clicks and the unit starts again.Called Whirlpool Tech line and spoke with LEON SR# 7726685076UI is the issue.I removed and replaced the UI and unit began operating as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for dishwasher not dry. Performed diagnostics mode, no error codes. Measured incoming water temperature at 120°. Measured amp draw to heater and found 6.5 amps. Monitored test cycle and checked heater at end of cycle for hot temperatures. All tested good, no water leaks detected. Spoke with customer user care guide."
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/19/2019
OVEN WHIRLPOOL WOS51EC0HS01 . Arrived on site customer complaint was oven would not come on pulled it out replace the main control board and the display board turn the unit back on everything seem to work fine preheated and everything
Near Austin, TX 78726
Andy
Job Details: 12/19/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven issues. Called tech line and spoke with JK (SR# 7726505440) made aware of issue and what was done. Was instructed to check error codes and found 10 saved error codes all of F6-E0 was instructed to replace UI. Did as instructed. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Johnson City, TX 78636
Robert
Job Details: 12/19/2019
WASHER MAYTAG MVWC465HW2 "Arrived onsite for the washer not starting, upon inspection we found the control acting weird and a lid lock malfunction, replaced both lid lock and control and retested. Complete"
Near Austin, TX 78723
Joseph C.
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for “not enough water entering unit” complaint. Inspected unit and found inlet valve faulty. Removed and replaced inlet valve. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for unit making clicking noise found to be in dampener. Replaced and tested good
Near Austin, TX 78748
Luis
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrrived on site for water leaking. Found loose connection at icemaker fill tube,reinstalled fill tube correctly found drain pan tilted forward causing water to leak from front end adjusted drain pan"
Near Dripping Springs, TX 78620
Luis
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for ice build up.
Near Round Rock, TX 78664
Al
Job Details: 12/19/2019
VENTHOOD KITCHENAID KXU8036YSS1 Arrived to inspect vent hood blower fan not working.Confirmed the complaint and removed and replaced the blower.Reassembled and unit tested as designed.Job complete
Near Johnson City, TX 78636
Robert
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on job for washer being locked, upon inspection we unlocked the door and restarted the washer, we found error code F3E1 and F8E1 which are water level codesrepaired switch and retested which passed. Complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/19/2019
OVEN KITCHENAID KODE300ESS02 Arrived onsite to install new UI and control to wall oven from prior tech diagnosis. Removed and replaced upper oven control and UI assembly. Reassembled and tested. Unit works as designed. No other issues found.
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/19/2019
OVEN WHIRLPOOL RBS305PDB8
Near Round Rock, TX 78681
Al
Job Details: 12/19/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ01 Called Whirlpool Tech line and spoke with AUSTIN SR# 7726683978.Austin walked me through setup and it was discovered the incorrect model number was selected when the UI was installed.I corrected the issue and unit now has the correct cooking options.Customer satisfied.Unit now operates as designed.Job complete
Near Austin, TX 78757
Andy
Job Details: 12/19/2019
WASHER MAYTAG MVWC555DW1 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/19/2019
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site customer complaint was not cooling pull the unit out took the back off unsolder the old valve install the new one back in the unit vacuumed down charged the unit back with freon had a heat load off the condenser
Near San Marcos, TX 78666
Richard
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher not draining properly. Ran diagnostics and found that there was a plumbing issue. Drain pump was working fine. The drain in the garbage disposal was clogged. Advised customer to call a plumber to fix the clog in the drain.
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/19/2019
OVEN KITCHENAID KEMS308SSS05 Arrived onsite for customer complaint of wall oven broiler element missing screw. Was able to install new screw to secure element. Reassembled and tested. Broil now works as designed. No other issues found.
Near Georgetown, TX 78628
Lou
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDT720PADM3 "arrived on site to inspect dishwasher door friction pads falling off. Upon further inspection, the customer provided a friction pad that had been cut and fell off the unit door hinge. I found that both pads were missing. I installed both friction pads to both hinges and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Al
Job Details: 12/19/2019
OVEN KITCHENAID WFG320M0BB2 "Arrived to inspect gas range no burners work.Confirmed the complaint and checked all burners and none even sparked.Checked Bake function on oven and oven turned on.Ordering control, spark module and harness for return visit.; ordrng 1 W11126814 (CONTROL) and 1 WP6610341 (SPARK MODULE ) and 1 WPW10548355 (WIRE HARNESS)"
Near Horseshoe Bay, TX 78657
James
Job Details: 12/19/2019
TRASH COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site and found front panel loose due to spot welds have let go causing play in the door. Unit will need new container to repair; ordrng 1 WPW10451276 (container)
Near Austin, TX 78739
Kevin
Job Details: 12/19/2019
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and found ovens are operating normally at this time, customer is experiencing random time/date jumping, this is all due to pending software update for this other model. Customer already has a van connected to Wi-Fi and ready for pending update, job complete"
Near Jonestown, TX 78645
James
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found very little water coming from dispenser. Found filter head has failed and will need to be replaced. Unable to shut water off due to shut off valve leaks when shut off customer will have plumber repair supply shut off so the reservoir assembly can be replaced.
Near Elgin, TX 78621
Cliff
Job Details: 12/19/2019
MICROWAVE KITCHENAID KOCE500EBS05 Arrived on site to replace previously ordered parts for microwave. Replaced inverter and in process of doing so noticed L1 for main microwave power supply was not fully connected during manufacturing causing repeated failure in unit as wire would connect and disconnect due to vibration. Wired unit properly and found all is now working properly. No further repairs are needed.
Near Bee Cave, TX 78738
Kevin
Job Details: 12/19/2019
OVEN WHIRLPOOL WOD51ECAS05 "Arrived on site and found no power showing on oven display, found thermal fuse has failed and after replacing it lower oven is working properly but upper oven will not heat. Attempted to uninstall from location but ovens are mounted to low and Oven rack can’t be used. Will need to bring back a second technician, appliance dolly, TOD, control board.; ordrng 1 2NDTECH and 1 W11035600 (cntrl-elec)"
Near San Marcos, TX 78666
Richard
Job Details: 12/19/2019
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not drying correctly. During testing found that the dryer is working to manufacture specs. Found that vent hose was too long and vent tube in the wall is clogged. Adjusted vent hose and and advised customer to get someone to un clogged the vent tube in the wall. Complete
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site customer complaint was dishwasher will not drain readjust the drain hose everything else work great All lines are dry
Near Austin, TX 78754
Joseph C.
Job Details: 12/19/2019
WASHER WHIRLPOOL CHW9060AW0 "I’ve done on site for “F33 error code” complaint. Inspected unit and reset controls. Found proper voltages at drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 12/19/2019
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for unit with flame adjustment concerns. Found both left side valves do very little flame adjustment compared to rest. Replaced caps to see if change . No change Will need to return with gas valves to repair ; ordrng 1 W10594392 (valve-gas) and 1 W11256503 (valve-gas)
Near Manor, TX 78653
Cliff
Job Details: 12/19/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not drying completely in one cycle. Tested unit and found clogged external venting preventing proper performance. Advised homeowner to have builder come correct venting issue to complete repair.
Near Round Mountain, TX 78663
James
Job Details: 12/19/2019
DRYER WHIRLPOOL WED6620HC1 Arrived on site and tested operation. Found vibration coming from vent. Installed sound pad to separate vent from collar and reassembled. Found vibration still occurring. Verified all screws on panels are secured properly. Found service kit available for vibration issue and will need to order and install to correct issue. ; ordrng 4 W11113654 (pad)s and 1 W11401018 (SEAL KIT)
Near Round Rock, TX 78681
Al
Job Details: 12/19/2019
DRYER AMANA NED5800HW0 Arrived to inspect dryer not working.Confirmed the complaint and checked voltage at the unit and got 125/123/248.Unit wouldn’t start.I discovered the CONTROL LOCK was engaged.I corrected the issue and unit tested as designed.Customer satisfied Job complete
Near Jonestown, TX 78645
James
Job Details: 12/19/2019
DRYER WHIRLPOOL WED92HEFW2 Arrived on site and tested operation. Found a sulfur odor in laundry room and unit is stacked. Ran dryer and found dryer is cycling temps properly and the odor appeared in dryer upon arrival but it could be from the room holding the odor. Odor was gone from dryer after running a cycle. Ran washer to verify if odor becomes stronger after test cycle and found that the odor becomes stronger during spin cycle. Recommended customer run Affresh washing machine cleaner on clean cycle to clean odors from unit and if odor continues to stay that a plumber should verify the drain is functioning properly and not allowing sewer gasses to vent up through drain in the wall. Job complete
Near Pflugerville, TX 78660
Al
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFF507EBL00 "Arrived to inspect ice on freezer floor.Confirmed the complaint and customer forced the door opened and a sheet of ice was on the bottom of the freezer.I broke up the ice, used my steamer to defrost the drain tube.Unit now operates as designed.All water lines were dry at the time of service..Job complete"
Near Marble Falls, TX 78654
James
Job Details: 12/19/2019
WASHER WHIRLPOOL WTW5000DW Arrived on site and tested operation. Found water not filling much over the agitator in deep water wash. Inspected drain for siphoning and inspected pressure hose and air dome. Blew air through pressure hose to clear obstructions and tested again. Unit now filling with proper amount of water for deep water cycle. Instructed customer of proper levels and it is normal for the entire tub not to fill with water due to energy efficiency of unit. Washer is working as designed. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump is not working properly and the drain hose had debris inside of it.
Near Blanco, TX 78606
Robert
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW86HEBW1 "Arrived on job for washer not draining, upon inspection we found th drain pump was not working correctly, the washer was stacked in a small area, instructed customer that we will need the washer removed before we can make repairs, office to reschedule ; saved tckt"
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
MICROWAVE WHIRLPOOL WOC54EC0HS01
Near Austin, TX 78759
Andy
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for refrigerator not making ice. Upon arrival customer informed that is not the issue. Issue is ice container will not stay in place and will not dispense ice. Tested and inspected unit and found ice container tabs dislocated and not catching. Made adjustments and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78754
Cliff
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site to replace drain pan for refrigerator. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 12/19/2019
VENTHOOD WHIRLPOOL WVW53UC6FS1 Arrived onsite to deliver the vent hood parts that were previously ordered. Complete
Near Austin, TX 78759
Tyler B.
Job Details: 12/19/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for unit making thin ice, ran diagnostics and got no failures, foun d valve filling very slow. Will need replace to repair ordrng 1 W10881366 (valve)"
Near Austin, TX 78753
Wesley
Job Details: 12/19/2019
DRYER WHIRLPOOL MEDC465HW0 Arrived onnsite and found customer had concerns about design. Instructed customer. All checks good. Unit is operating as designed.
Near Austin, TX 78730
David
Job Details: 12/19/2019
OVEN JENN-AIR JJW9630DDS "Arrived on site to diagnose a wall oven that shut off when both ovens were in use. Performed diagnostics and ran voltages. Found no power at main control. Followed wires back to main junction box, and found no Power to L1 or L2, showing no incoming voltage to the unit at all. Customer told me that in the past this happened and they could resolve this by resetting the breaker, and this worked twice. Last time resetting breaker didn’t fix it. Checked breaker box and the breakers for the Oven did not fully go to the reset / normal position, and had some play. Call complete."
Near Austin, TX 78730
Luis
Job Details: 12/19/2019
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for leak in system. Found contamination in system replaced compressor,evaporator and filter drier,found contamination clogging drier,flushed system replaced drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good frost formation on evaporator plate,reassembled unit ran diagnostics all test passed.
Near Round Rock, TX 78664
Andy
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/19/2019
WASHER MAYTAG MVWB850YG1 "Arrived onsite for customer complaint of top load washer leaking water when in use. Removed back panel and tested unit. Found water leaking near drain pump. Found hairline crack on outer tub near pump. Advised customer of findings.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is not cooling down lower oven fast enough. Tested unit and found all parts turning on and off properly, and no failures found at this time. Factory reset controls and advised homeowner on findings."
Near Cedar Park, TX 78613
Lou
Job Details: 12/19/2019
MICROWAVE WHIRLPOOL WMH54521JZ0 "arrived on site to inspect microwave door damage. Upon further inspection, I found several “pits” in the outer door glass of the unit. Attempted to removed them, but failed. I removed and replaced the unit door and tested and it operates as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the UI and RC Evap motor harness. Used my steamer to remove the remaining ice from the evaporator. Removed the thermistor from its bracket and foil taped and zip tied the thermistor to the evaporator lines as notes in service pointer W11092686D. Tested the unit and then evaporator began to develop a good frost pattern and cool.No water leaks observed during service, job completed."
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
OVEN JENN-AIR JGRP436WP01 "Arrived onnsite and found unit with no error codes, but will not ignite or attempt to ignite bake or broil, just immediately states 170f and does nothing else. Customer states a reset allowed a one time use and then back to broken. All else checks good."
Near Austin, TX 78704
Wesley
Job Details: 12/19/2019
OVEN KITCHENAID KSGG700ESS0 "Arrived onnsite and found f2E0 and stuck key error. Ordering panel UI. Returning with controls. Cleared errors and found good operation at time of service. Advised customer issue may be alleviated, but return service will be scheduled ; ordrng 1 W10909669 (panl-cntrl)"
Near Austin, TX 78703
Wesley
Job Details: 12/19/2019
WASHER WHIRLPOOL WFC7500VW2 Arrived onnsite and found door misaligned adjusted existing hardware and found unit to be operating as designed. All checks good. Advised customer on use and care. All checks good.
Near Salado, TX 76571
Dylan T.
Job Details: 12/19/2019
OVEN WHIRLPOOL WFG505M0BS0 Arrived on site customer complaint was door gasket had ripped took the old one off put the new one on everything else work great
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
RANGE KITCHENAID KEBS109BSS01 "Arrived on job for the oven not working, upon inspection we found the thermal fuse was popped, replaced thermal fuse and retested. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site dishwasher not draining. Customer stated that she had a new garbage disposal installed and unit would not longer drain. Checked garbage disposal and found knockout plug has not been removed. Removed plug and tested drain cycle. Performed diagnostics mode, no error codes. Monitored test cycle. All tested good, no water leaks detected durning service. Spoke with customer user care guide."
Near Leander, TX 78641
Lou
Job Details: 12/19/2019
WASHER LG WT5070CW "arrived on site to install previously diagnosed and ordered part. Due to the drain pump making a loud grinding noise, I removed and replaced the drain pump and operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Tyler B.
Job Details: 12/19/2019
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for unit with display stuck. Removed and replaced panel and tested good
Near Austin, TX 78717
Tyler B.
Job Details: 12/19/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for unit with freezer light out. Replaced light and tested good.
Near Marble Falls, TX 78654
James
Job Details: 12/19/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heats properly but holds heat longer that normal. Tested air flow at outside vent and found to be very low. Tested air flow at back of unit and found to be proper and at end of vent hose. I found when removing vent hose from wall and placing back on that there is a lot of back pressure at the wall connection. Recommended customer have the vent that runs through slab cleared with a vent cleaning brush to remove build up that is restricting air flow. Unit working as designed. Job complete
Near Austin, TX 78728
Andy
Job Details: 12/19/2019
WASHER MAYTAG MVWC565FW1 Arrived on site for washer not going to rinse and noise. Tested and inspected unit and found that unit will not go into spin due to failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/19/2019
DRYER WHIRLPOOL WGD49STBW2 Arrived on site for dryer not heating. Tested and inspected unit and found reason to believe issues is not enough water column at unit to heat. Instructed customer to have licensed plumber come check/fix issue with gas. Also instructed customer on use and care and practice for best performance. No leaks present at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 12/19/2019
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on job for mic holding temperature, upon inspection we found the microwave convect temp was correct for a full 15 cycle all staying within 10 degrees. Complete"
Near Austin, TX 78723
Joseph C.
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDF550SAHB "Arrived on site for “noisy operation” complaint. Inspected unit and found power going to unit’s power box, but not starting unit or allowing to come on. Ordering new control for ui and new control. . No leaks detected, at time of service.; ordrng 1 W11230393 (cntrl-elec) and 1 W11230457 (cntrl-elec)"
Near Austin, TX 78731
David
Job Details: 12/19/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to diagnose a dryer that was spinning and not heating. Performed diagnostics and found good power at wall. Checked connection at junction box and found huge short shot in power cable with a melted sheared L2 connection. Found unit wiring harness melted in several areas. Ordering 1 279318 terminal, 1 279393 screw kit, w10704068 wire harness, 1 WP3397659 terminal block. Will return with all parts today as well. Will need heating element, fuse, cutoff and timer in case of damage. Customer informed they are responsible for a new cable. ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 W10704067 (harns-wire) and 1 WP3397659 (block-term)"
Near Georgetown, TX 78633
Jonathan
Job Details: 12/19/2019
DRYER HOTPOINT HTDX100EM8WW "Arrived on site for dryer not starting cycle. Performed diagnostics and tested voltage to dryer and found 240 volts. Tested voltage at timer and found none. Gained access to terminal block and tested voltage and found 240 volts. Tested terminal block fuse and found failed fuse. Removed failed fuse and installed new. Tested unit, all tested good.
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/19/2019
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for customer complaint of dryer not drying. Removed bulkhead and found no continuity on element. Removed and replaced element. Reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/19/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previous diagnosed part. Removed wrong orifice and installed new. Adjusted valves. Spoke with customer on user care guide. All tested good.
Near Austin, TX 78733
David
Job Details: 12/19/2019
OVEN WHIRLPOOL KDRP487MSS03 "Arrived on site to diagnose a range that the right half of was not functioning, with door locked. On arrival performed diagnostics and found no power at front display. Tested thermal fuse and showed open. Tested with new fuse but new fuse showed open out of the bag and was defective. Followed limited wire I could see but could not get deep enough to do full circuit tests. To further diagnose we would need 2 man, diag time as well as a right hand side control. Control visually looks browned and damaged when inspected and would need replacement.
Near The Hills, TX 78738
Luis
Job Details: 12/19/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for water filter issues. Found housing warped causing head not to align from manufacture,removed housing adjusted filter head,tubing and housing reinstalled components tested water filter operation unit working as designed."
Near Austin, TX 78735
Kevin
Job Details: 12/19/2019
WASHER LG WM3885HCCA "Arrived on site and found washer is giving error code PF during the cycle, spoke with DW and washer will need filter board and main control. EBR64144901- EAM60991301"
Near The Hills, TX 78738
Kevin
Job Details: 12/19/2019
COOKTOP WHIRLPOOL JED3536GB01 "Arrived on site and inspected cooktop and found glass top is broken, disassembled it and replaced cooktop surface and it is now correct, job complete"
Near Austin, TX 78733
David
Job Details: 12/19/2019
COOKTOP JENN-AIR JED3430GS01 "Arrived on site to install previously diagnosed parts. Installed new switch and motor and retested. Found voltage is now going through switch reaching motor. On install of motor found damaged neutral connection at rear junction box that needs to be repaired by an electrician. Cooktop is working as for installed components, but will need neutral wire repair to be fully functional. Call complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position and a broken silverware basket. Found stop has come off of right side upper rack rail and dishwasher silverware basket closing latch is broken. Reattached stop and ordering silverware basket to complete repair. .; ordrng 1 W11158802 (BASKET)
Near Austin, TX 78727
Andy
Job Details: 12/19/2019
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven not reaching temp and takes a long time. Preformed temperature test and watched high and low swing cycles and found unit is 19° calibrated unit up 20° tested unit and all operations are normal. No gas leaks present at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 12/19/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived to inspect burner not working properly.Turned on all burners and photographed all burners working.Due to language barrier the customer didn’t understand the way the burners work.Office staff aware of unit operations and will pass on the information to residence.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 12/19/2019
OVEN WHIRLPOOL WFC310S0ES4 Arrived on site for range oven temp off a few degrees. Performed temperature test and found unit running 10° spoke with customer on this and she wants to keep it the same and not adjust temp adjustment. Did so and showed customer how to adjust temperature if needed. Spoke with customer on use and care and practice for best performance. No repairs are needed at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/19/2019
WASHER WHIRLPOOL MVWB835DW4 Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found broken necklace underneath wash plate rubbing against outer tub. Had to break wash plate to remove it. Replaced wash plate and tested unit after removing debris. All is working properly at this time and no leaks were found at time of service.
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/19/2019
REFRIGERATOR LG LFXC24726S/02 "Arrived onsite to install new compressor,RC evaporator to French door refrigerator from prior tech’s diagnosis. Removed compressor and RC evaporator using braising methods. Vacuumed unit down to -25. Charged unit with 5.0oz of R134a refrigerant. Removed and replaced main PCB board. Used JIG to update software. Reassembled. Advised customer to wait 48hrs to allow proper cooling. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/19/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite customer complaint was unit not running pull the unit out pull the top off take the old board out put the new board in ran the unit in test mode everything to work great all lines are dry